Hyatt Place Orlando/Lake Buena Vista

Website says that there’s transportation to Disney parks, but it’s only to Epcot center.

A beautiful hotel in a great location and wonderful employees. The beds were comfortable and I really enjoyed my one night stay. The breakfast was top notch!

Clean hotel, nice size rooms, great staff. Affordable. I would highly recommend

Buena experiencia perfecto para ir a los parques

Great place.

Pleasant

Everything was great. Staff was great rooms. Great they were going through a little maintenance cause they’re updating it but the whole place was great.

Clean property, noisy hallway.

This was my second time staying at this property everyone was very kind! The guy at the front desk Johnny was an absolute pleasure very kind offering us help when we came in all the way to the time we left! The only downside was they were fixing the pool so I couldn’t get in during the day but it was opened during the afternoons and late nights so that was nice!

I’ve stayed in many hotels on the same rd, and this is by far the least favourite so far.

The breakfast could be improved. Everything else was fine.

Breakfast was great. The room was nice and clean and comfortable.. Staff was fantastic

Close to Disney springs. Clean breakfast ok

Booked for the amenities and pool. Tuesday the first night, asked if the bar was open and the front desk said they didn’t have a bartender that night, didn’t see one until Friday. “Pool side bar” is not a thing. The whole stay, 9am banging from the floor above us because of a remodel they didn’t inform us was happening, I booked in February, check in was May 19th. No notice. One of the days the front door was blocked off for more remodel, still no notice until I came back from the store and couldn’t enter through the front. No one came in our room, my husband gave the dirty towels to someone in the hall and was told we would get fresh ones, that didn’t happen. Saturday breakfast is supposed to be until 10:30am, it was completely broken down at 10am. My kids enjoyed the stay so I’m happy about that at least.

The room was spacious and clean. Breakfast was a pleasant surprise: food was good and lots of options. The negative side was that the hotel was under renovation. The lobby had a terrible smell and the pool was under repair for one day.

Exceptional

Loved the breakfast! Staff was very nice and welcoming.

Property very poor on everything, breakfast was really bad

The breakfast is nice and rich. The pool is decent. THe staff were helpful and respectable. One of the staff name Johnny was exceptional with good sense of customer services. Johnny made sure every of our concerns were addressed, He is very compassionate and service oriented.

The hotel was perfect for our vacation. They are remodeling the property so I can’t wait to see the renovations.

The room was clean, and the staff were very helpful and available. My family enjoyed our stay!

The Hyatt was pretty and smelled good. The housekeepers can stand some improvement. They need to supply towels according to how many occupants assigned to that room. Take care of ice buckets.

The room was very clean! The staff was very friendly and the view from the room was gorgeous.

The staff didn’t seem to be able to figure out why we are being double billed for our stay, and just said to contact them in a week or two later to see if it was resolved. A final receipt was also not issued, so it is difficult to know what our actual charge is since our credit card posts it in CAD $ and the rate we would be charged from the hotel is in USD. The problem is also that they never answer their phone or messages so getting a hold of them is difficult.

Spacious and clean room. Nice breakfast. Efficient service. I recommend this hotel if you are in the area.

.

Exceptional

Staff are very nice,rooms is clean beds comfortable, swimming pool clean and warm, breakfast wonderful Nothing

The staff was amazing, everyone was very helpful and positive. Staff helped with no hesitation. The property was under some construction to better the place so those small inconvenience were expected. The rooms are large and spacious and location is Amazing. We stayed here for a night before our cruise. We are a cruising family and Disney visitors frequently so this will be our new go to place

Amazing experience!

Very good

Very good

The manager was super friendly and accommodating!

No realizan la limpieza de los cuartos todos los dias. El desayuno es el mismo todo los dias. El parking muy caro y no hay seguridad.

I reserved an ADA family room three months in advance through Expedia. They had my reservation but put me in a double queen bed standard room. We asked them to fix it but they didn't have any Ada rooms available with the amount of people in our room. I was able to get a shower chair but the room was a lot smaller so it definitely made it 100 times harder. The mini fridge was pretty much broken it barely kept our drinks cold and the phone was broken so I had to keep going to the front desk to ask for towels more blankets. The blankets were like ghetto jail blankets the elevators were disgusting and the food was gross. I thought I was going to save some money with the free breakfast but we ended up spending a lot more money than we wanted. It makes me sad that something like a hotel can ruin a family vacation and for my daughters it was the first time leaving this state we live in. So whatever you do look somewhere else and don't book this hotel!

Breakfast was basically the same stuff everyday, but it was fresh! No complaints at all. Staff was very friendly and accommodating. There was no problem with parking and room was very clean.

We traveled from Miami and arrived around 12:00 midnight on Friday. The girl at the front desk informed us that our reservation had been canceled because of the late arrival time. When she told us this, we asked about the Saturday reservation we had through Expedia, and without even looking up, she informed us that the platform had not paid and that reservation was also canceled. We asked her to call a manager or someone in charge, and she completely ignored us. We had 3 children with us, the youngest being only 2 years old. Around 1:00 in the morning, we had to leave and look for another place to stay because she confirmed to us that Expedia had not paid for the Saturday reservation. As a result, we booked another hotel for 2 nights wherever we could find availability. On Saturday, before our park day, we decided to call and file a complaint. During the call, we were informed that the reservation actually did exist, which confirmed to us that the employee had lied. This caused us unnecessary expenses and a great deal of frustration, especially because the children were extremely tired. During the call, the representative helped me open a claim, and I am now waiting for a response regarding this situation and the misinformat

Everything you can get in a hotel for very little money

At that hour, with very limited options and children with me, I had no choice but to accept the transfer. I called multiple times afterward trying to resolve the situation, but neither Hyatt nor Travelocity would provide a refund or work with me on a fair resolution. This was an extremely frustrating and stressful experience, especially after a long day of travel. Very disappointed with how this was handled and the lack of customer service afterward. Never again with Hyatt or Travelocity.

Outdated to be an Hyatt

Exceptional

I would choose this hotel because it’s close to Disney parks and also hotel is very clean. My daughter’s favorite part was the pool. We loved it!

The property was great, the room seemed newly renovated, but the staff was the highlight for me. Something as simple as welcoming you home after a long day makes you feel so comfortable. Everyone was friendly and familiar. I highly recommend this property.

The bed is clean and comfortable. The ice water ready on the reception was a great idea for the hot season. Free breakfast is excellent!

The room was clean and comfortable and the staff were friendly and helpful. Breakfast was good with a nice selection. Yes Would definitely stay again!

Free breakfast, shampoo/conditioner/bodywash at the sites, and individual AC

Free breakfast, shampoo/conditioner/bodywash at the sites, and individual AC

Arrived at 3:05pm for check in (listed check in time is anytime after 3) and had my reservation confirmed but was told the room wasn’t ready quite yet. They said it would be ready in 1 hour. Came back 2 hours later and was told they didn’t have any King rooms available, that they were still working on it and that they could move me to a room different than what I booked. I asked if I would be refunded the difference in price between the rooms and was told no. After 45 minutes of calls and chats with Hotels.com (the booking agent), I finally accept the different room. The entire time, the lady at the desk was rude. She kept saying that check in was anytime after 3pm and that a 3pm check in does not guarantee a room. I also found out that check out was an hour earlier than the posted listing on Hotels.com. Hotels.com has a listed checkout time of 12pm but this hotel stated checkout is at 11am unless I want to be charged an additional fee to check out late. Overnight gentleman at the desk was very nice though. Numerous other people who tried to check in between 3pm and 5pm had to wait for rooms as well. Completely unacceptable for an establishment claiming to have such high ratings. This was a horrible experience and will never be staying at this property again!

Convenient location for shopping and restaurants. The breakfast was great as well. Limited bar and the draft beer was not working properly and very foamy.

Convenient location for shopping and restaurants. The breakfast was great as well. Limited bar and the draft beer was not working properly and very foamy.

Nice stay!

The breakfast was great and very good!

Breakfast was included Trash over filling at all hours,every where Out front, in the lobby, by elevators

Breakfast was included Trash over filling at all hours,every where Out front, in the lobby, by elevators

Excelente

Staff members were polite, but the property needs work. The pool tiles were falling apart and many surfaces in the hotel were cracked and scratched. Housekeeping did not come for a day, and when they did, amenities were not refilled. The entire breakfast selection was stale and unappetizing.

Complimentary breakfast was great. There was a good selection and plenty of seating. The hotel staff exceeded my expectations. Every staff member we encountered was polite and courteous. We had to pay for parking, which I don't care for but the rate was reasonable. Our bed linens had a few small stains and the bathroom pumbling could use some maintenance/updating. The sink clogged and the toilet was loud and slow when refilling. The elevators were a little rough. They were loud and shook a bit. Other than that, our stay was great. We'd stay here again mainly because the staff more than made up for anything else that wasn't up to pair. You always want to feel welcome and they did that.

Room was spacious and clean. Needed to request more towels and a dryer, but staff was very accommodating.

Coffee could have been better or breakfast in general but I have experienced this at most hotels lately. The staff was great. We moved from a room that had not been remodeled to a newly remodeled one. The remodeled one was very clean and the other very much showing signs of age. Two front desk men are top notch and very helpful.

No good

Staff is stretched and management is non-existent. Have been trying to connect with management to resolve issues related to my reservation and have only gotten run-around. There are better places in the area to stay.

My friend discovered the error on the friday and was informed the 'manager' was the only one with access to the accounts. On the saturday we met an interim manager from MCR group who own the Hyatts. We were informed the manager was away and would be back wednesday and would reimburse the credit card. I asked for an email of this and he forwarded it to said manager. It is thursday and my friend has phoned the Hyatt but was not put through to the manager to ask if he has reimbursed her credit card.. We are in limbo. They said they didnt know I'd paid through expedia..... otherwise breakfast lovely, place super clean, staff great, convenient location walking distance to restaurants. Olive Garden next door, Denny's next door, Ihop acroos street as is Latin restaurant and up the street is Burger King a Japanese bakery, KFC, Chijji's and a pharmacy, dollar store.

The friendly staff The parking fee

The parking fee

Clean quiet tidy room for 5 adults. Very energetic, all around front check in guy, Mr J. Good sumptuous breakfast choices. Enjoyed my bottomless hot coffee. Safe, clean parking. Loved the smell of evrrblooming magnolia flowers in April 2026!!!

I liked the staff. Although they were less staffed than any hotel I have ever stayed at, they did a good job and were very personable. You couldn't help but feel bad for their reidiculous workload Everything else. Too short-staffed, the phone was broken, the safe was broken, I was told on a paper after I paid and checked in that the hotel only provided every other day ("Light) housekeeping and full cleanings every 3rd day. Since I stayed two nights, I didn't have housekeeping at all. I was shocked that this was the level of service at a Hyatt.

I liked the staff. Although they were less staffed than any hotel I have ever stayed at, they did a good job and were very personable. You couldn't help but feel bad for their reidiculous workload Everything else. Too short-staffed, the phone was broken, the safe was broken, I was told on a paper after I paid and checked in that the hotel only provided every other day ("Light) housekeeping and full cleanings every 3rd day. Since I stayed two nights, I didn't have housekeeping at all. I was shocked that this was the level of service at a Hyatt.

Pleasant

Good

Expect more from this hotel

Hitel appealing to the eye a d clean. When I arrive they didn't have the room i purchased available. I selected 2 queens 1 bunk bed for my family. Its unfortunate to purchase one particular rom and not receive it. Another note is none of the bottles in the shower were full. All of them needed a refill of the product. And you only realize it when your already in the shower. I think there is room for improvement.

Hitel appealing to the eye a d clean. When I arrive they didn't have the room i purchased available. I selected 2 queens 1 bunk bed for my family. Its unfortunate to purchase one particular rom and not receive it. Another note is none of the bottles in the shower were full. All of them needed a refill of the product. And you only realize it when your already in the shower. I think there is room for improvement.

Overal good hotel for price. Free shuttle WDW but needs to be prebooked and times are limited

Everything very clean

breakfast menu was fresh, rooms are clean and staff are helpful as well as friendly.

Very clean room and public areas

Excellent parking availability and close to Disney Springs

Exceptional

Breakfast was good. Family friendly

The hotel was clean and the rooms spacious and although parts of the hotel could do with a refresh it looked very much like that was underway while we were there. We were delighted to be the first to use the new sun loungers that had just been delivered. Overall the value for money here is great and its so close to the fun thats its a great choice especially for families. Breakfast is a bonus!

Quiet and comfortable. Staff was great.

The front desk staff was helpful. The parking lot looked dried out and sketchy…

The front desk staff was helpful. The parking lot looked dried out and sketchy…

It was ok, but happy The guy that check up in, ( Johnny), if that was his name, has a nasty attitude, in front of the other guest, when checking in, didn’t appreciate it, charged me more than what I was suppose to pay, and nothing was done about it, will not stay there again, the rooms was cancel when we got there, why I don’t know, but will not go there

It was ok, but happy The guy that check up in, ( Johnny), if that was his name, has a nasty attitude, in front of the other guest, when checking in, didn’t appreciate it, charged me more than what I was suppose to pay, and nothing was done about it, will not stay there again, the rooms was cancel when we got there, why I don’t know, but will not go there

Breakfast was decent, parking was reasonable and the room was spacious. My only complaint is our room smelled a bit musty. But we were only there over night and left early in the morning so it wasn’t a deal breaker. Close to food amenities and Disney springs

Everything was good except we had a pull out couch as one of the sleeping arrangements and when we opened it the sheets had hair and dirt/dust on them. The sheets had clearly Not been changed from previous guest. Very disappointing.

Great

Moldy shower, dusty air vents, dirty/dusty carpet under bunk beds. Pool deck pavers raised up creating tripping hazards, stubbed toes. When I booked the hotel no mention of any renovations, fitness center was under renovation and inaccessible. Breakfast ended early by letting food run out, but the room remained open until end time, coffee was not available past breakfast time, limited on site parking due to construction.

Disappointing

Never clean our room for the whole week we had to beg to towels

Loved the stay! We were a big group and the room with the bunk bed worked perfectly. Everything was clean and the location is very convenient when visiting the parks.

Location Conditions of property and service. They never came to clean the room.

Location Conditions of property and service. They never came to clean the room.

There was a distinct lack of staff in the evening, one person working the desk, trying to get pool towels, checking guests in, working the hotel bar? Also the room they assigned us initially smelled (as my kids said) like the penguin exhibit at the zoo. They did quickly put us in another room (not a family suite however) and the breakfast in the morning was fantastic. The pool was nice and the location was perfect local parks. The Disney Shuttle however only takes you to Epcot. From there you are on your own to other parks.

Clean rooms, helpful staff and centered location to parks and restaurants

The location of this hotel is perfect with easy access to theme parks, other attractions, food, etc. It's also a beautiful area. The room was not well kept and we felt a bit catfished with the pictures online. This is definitely an older hotel so the amenities are out dated and the carpet smells. The bathroom does not feel clean at all. We requested an extra towel for our kid and never received it. The breakfast was a hot mess - there are not much options and food items are not restocked so you will need to go down early.

A

The shuttle was an issue my mom had a electric chair and the shuttle did not have an handy cap ramp and it was just stressful but the staff was so nice and tried to resolve the issue

Great service, excellent breakfast bar, great location Our window view was not the best.

Very clean, comfortable and great location with several walking distance for places to eat.

I have never been in a hotel with nice air conditioning. I also like that the washer and dryer are card-operated. Breakfast was okay.

Nice hotel

The hotel looked like it needed some work. The pool had areas where the floor was uneven or falling in. The rooms and furniture looked old. The first room they gave us smelled like mildew but they were able to move us to a different room thankfully. Positives were staff was nice and helpful and the breakfast was good.

Confortable bed and big bathroom. Room not 100% clean : we found hair behind the room door stain on the sofa. AC too high in corridors , it was freezing.

.

I had a drink from the bar Bob

Overall the staff was great and the hotel is located at nice neighborhood's. Locker in the room had keypad issues, the breakfast had limited but good options.

The customer service front desk is amazing

Room wasn’t ready until a couple hours after check in time. No mention of construction, but was kept awake because of construction on the floor above me. Gym wasn’t available.

Hotel is dirty and dated. They charge for parking yet don't know who's vehicle belongs to who. So when someone's car alarm randomly goes off multiple times throughout the night they can't track them down. The pool was dirty. Concrete pavers busted up, chairs falling apart. I needed an extra room key and the front desk person didn't ask to verify my name but she told me my name. No security there.

The breakfast was not good.

Don’t suggest this place as it is still work in progress and not clean by any means

breakfast; good , room good

Dirty, Limited house keeping service. Not worth the money

Yes

nice comfortable stay.

The hotel was pleasant to stay at. The only complaint is that they don’t clean the room everyday like most hotels and the towels were not replaced when it was cleaned. In addition, the key would not work at times and would have to go down to the lobby to reconfigure. The hotel was very understaffed and we felt bad for the one person working. So overall it was a nice hotel with great prices.

The staff here is amazing and friendly. We needed a last minute hotel due to flight cancellations and we’re glad we landed here. Bob at the bar was good company and made good drinks. Our room was extremely spacious and clean. The pool area wasn’t fancy, but it was comfortable and clean and was a chill space. Will book again.

Room not available as hotel was "oversold". No resolution from staff. Only to say "ask for refund from Expedia".

Save yourself the headache and avoid this place even if the price and location seem attractive. It’s not worth your peace. We arrived at 6pm and rooms weren’t ready. We waited 2 hours for an available room. A long line of customers waiting one after another. Multiple people asking for clean towels. The room itself had an unpleasant smell of old shoes and dirty gym clothes which we had to buy a car air freshener to mask the odor for 3 days. The A/C unit roars like a loud muffler whenever it is on. The fixtures in the room are coming apart. There is one microwave in the lobby for all 6 floors to use. Location is the only pro for this hotel. This was one of the worst experiences to date.

Clean , staff friendly

So far so good

I love how I walked in last night min and Anthony was willing to accommodate my family an I with a vacant unit. After being at Majic Kingdom for 11 hours i was ready to shower and lay down. We checked into a unit but the tv didn’t work. However I had kids so of course after a shower they want to watch tv until bed, Anthony with no hesitation asked us to come down to replace our room. I woke up this morning for breakfast and he was still there assisting members. Just wanted to say a small thank you, even the courtesy water the company provides was thoughtful. Hospitality goes along way! Breakfast could’ve been better

Nice

There were very limited parking space in hotel compound and was full at night.When i asked staff where to park she was rude and said not sure.You are charging for parking then you should be able to direct your guest to the right parking spot if your compound is full.Instead of placing bar soap, proper handwash soap can be placed near wash basin.Only two towels were in bathroom.Staff asked to checkout at 10 in morning. Breakfast was good and bed was comfy.

Staff was very accommodating.

The property was tired and broken. 3 hour check delay in due to the machines broken so no clean linen. The roof was leaking after rain storm. 5 gallon buckets lined up in the floor. Staff called out sick so no Food. Could only get beer and wine a bar if the front desk was available. Plumbing did not work. Had to get a plunger at 10 at night. Bathroom sink would not drain. Tv did not work properly and the refrigerator was broken. Starbucks machines broken and staff called out sick everyday. Payment machine at the ticket desk broken. Nothing worked properly!

Ok

This hotel has potential but it did not have enough staff. There was only one person at the front handling everything, check-in and phone calls. It took forever to check in. The bar and Starbucks area was not open. Breakfast was okay. No microwave in the room so we had to come downstairs to heat up our food. Pool was nice and relaxing.

For their breakfast, they need to keep an eye on the food. Better to keep it punished as well as the plates, forks and knives and coffee. They should have somebody out in the area watching at all times, so nothing goes empty.

Good breakfast, great experience swimming in the pool

Good location

The staff was nice, however, they were extremely understaffed when we checked in. The staff member stated that they were overbooked and therefore we couldn’t have the room we booked. When we asked the staff for more blankets to accommodate the change, they told us to come back later and it was already 11pm. Would not stay here again.

Breakfast wasn’t good. Seating was comfy

Closed to the restaurants and good complimentary breakfast

Overall not bad

Breakfast was basic, I’ve had more options available at cheaper hotels. Wish they had simple things like waffles. The elevator took forever and was always over crowded. The rooms were nice and clean.

The staff was very nice and excellent customer service. The hotel is under renovation. The upkeep isn’t the best and a little run down. The restaurant was never open the entire time we were there, but overall I did enjoy my stay. I wish they offered daily housekeeping. I liked the location as it’s in between both Universal & Disney. Honestly, I wasn’t sure if my sheets were actually changed or not during my stay. But overall it was ok for 2 people and good breakfast. I also liked the free care products they offered and they offered me free parking.

When we arrived the Bathrooms looks like touch up not thorough clean. The dirty towels was still inside the bathroom under the sink area. Breakfast, In the morning they serve spoiled milk we didn’t

We couldn’t get a room until 3 hours after our check in and the tub faucet in our room was very loose and didn’t work properly.

Good location

Excellent

The property is run down. The cleanliness is poor. Thr rooms look dated and run down. My check in was delayed until after 6 pm due to the hotel allowing late check out for our room. The room smelled musty.

Location I paid for a room with a certain amount of beds, once I arrived was told what I already paid for was not an option. I was told a manager would reach out to fix the room rate and no one ever reached out to me.

Please take note the date of this interview when considering booking this property. Hopefully, things will improve but if you are booking anywhere near this date, consider yourself warned. This property appears to be in some sort of transition as there was some work being done while we stayed, which was totally fine. The problem started and Check-in, when the room type we booked (months in advance) was simply "given away" to someone else. We specifically booked here because of that room as it was perfect for our family of 5. We basically had to come up with a plan on the spot to rectify the situation on our own, as a solution was not offered other than to just deal with the room they had available. They did accommodate our ask with an additional comped room so each of us could have a bed. Also, the "restaurant and bar" on site was anything but. They even had lovely posters in the elevators showcasing meals that looked wonderful that were not even an option. There was ONE person working the front desk, the bar, and the "restaurant," which basically had sandwiches on the menu. The poor guy had to run from the front desk to the bar to the towels, etc ... Fine, I get being short-staffed, but he said that's just how they schedule. There is not possible way to offer the accommodations they advertise with a one-man show. IT was awful. Then, to top it off, my Son got a horrible rash from the pool, which likely was not properly cared for.

Entry and lobby were good. Front desk needed more than one person to help check ins n answering the phone n talking to employees. There are signs in the elevators stating that updates are coming soon. The rooms need updates. They were clean but a little aged. Beds slept good. No complaints. Good place for a quick stay.

Room cleanliness was poor. The remainder of the hotel was clean. Nice gym, fully equipped. Friendly staff. Very close access to shops and Disney Springs.

Pool was dirt fill and brooken sidewalk.

i really love this place to stay, so confy so clean, breakfast 10/10. excellent

I like everything but sheets looked dirty and got an allergy and bath tub dirty

We asked for more room supplies 4 times before actually getting any - refilled body gel, and conditioner. Also, we had to get new keys 4 times because they were changing the system and for some reason our keys always stopped working. The pool was nice and so were the staff.

Very clean, great staff !!

Clean, safe, amazing breakfast and staff. Rooms show some wear but overall good value.

Place is very clean

Clean

No store, nobody is ever at the front desk, rooms are damp & outdated. The area is very sketchy. It is NOT walkable to anything except Olive Garden lol I had a pounding headache- asked if there was anything available to purchase… there wasn’t. I asked where I could get some (closest gas station ) and the clerk never answered me- just picked up the phone and stopped talking to me.

Clean, comfortable stay. Great complimentary breakfast options. Parking is $17 and incidentals was $15. I will definitely book again!

Convenient location

The room had a noticeable, humid, and musty smell. The breakfast was below average and did not meet expectations. The rooms need an update, and the beds should be replaced, as the mattress shows signs of aging and are not comfortable.

Yes shops near by. Plenty of amenities around. Excellent

Yes shops near by. Plenty of amenities around. Excellent

Nice clean property, very friendly staff

Nice clean property, very friendly staff

Great place

Great place

Great all together

Great all together

I simply loved it, comfortable and clean. Convenient location close to Disney Parks.

I simply loved it, comfortable and clean. Convenient location close to Disney Parks.

Rooms are neglected , I got one with f

Rooms are neglected , I got one with f

Poor property maintenance

Clean, friendly staff

Elevator was broke long wait

Todo super bueno, limpieza, desayuno, céntrico en el sentido que los parques y de comer esta todo cerca.

Hot tub is nice.

Room was okay

Costumer service was excellent all around.

Very convenient place to stay

Large room, close to Disney

Everything was perfect

Refused to clean my room after the first night. I asked for clean towels, did not get delivered. I had to go downstairs to personally collect fresh towels. My room smelled like sewage. Parts of the hotel were in disrepair (areas around the elevators, etc). The front desk staff is tasked with also staffing the Starbucks coffee bar…they are “barely” trained to handle this task. The tables in the breakfast/bar area are equipped with power outlets, but they do not work. The staff had to borrow items from the breakfast are to complete my Starbucks order.

Th er re oom is very clean. We you’re nice. Breakfast was great too. But that front desk man, Phillip, he makes everyone feel like they’re home we again. He is the sole reason I’ve been there about 4 times in the last 6 months or so. That guy deserves manager and a raise. He has my business

Great location! The staff were very helpful. The breakfast was perfect. Clean bedroom. The pool and hot tub were fun after a long day at the parks. Only one elevator was working, so we had to use the stairs during busy parts of the day at the hotel. Not a big deal for us. We planned on hiring a car and I’m glad we did. The shuttle service does not go to all the local theme parks, and it leaves late in the morning, so it’s not convenient for a day at the park.

Very good

The room was neglected, the staff was minimal, breakfast was passable but dirty throughout with little to no maintenance. The pool has no lounge chairs and the lack is not listed on the website. Emails to management went unanswered and one elevator broke causing guests to wait in 10 minute lines to use the remaining one.

Hotel was good overall. Only issue was waiting over an hour for more towels and washcloths after requesting multiple times

Room was fair, lobby perfume smell was too strong, hallways were freezing, only one elevator working, front desk check in was poor, garbages throughout were overflowing, toilet flush was weak, beds were comfortable, breakfast was good, ample parking for a fee, location near Disney Springs.

This Hyatt has exceptionally hard beds, so much so that we weren’t able to sleep. Additionally, the water pressure in the shower was very weak, and the continental breakfast was barely edible (hash browns that tasted like they had freezer burn, rancid fruit salad, etc). We ended up getting a refund for our remaining nights and going elsewhere.

Set it off there was no remote for the television. Then the elevator was out and it was impossible to get on the only working elevator. Our room key wasn’t working. We needed to get maintenance to let us in. I had a party at six. It wasn’t fun.

Large updated room, very clean, nice breakfast included

The staff was very kind and helpful and the rooms was very clean. The only thing you could add to be more perfect is loungers at the pool!

Good service

Beautiful, cool, wonderful experience wt hotel staff, customers service was excellent. Room very beautiful. Would always recommend this hotel and try their other hotels when ever I vacation abroad.

We were there for 5 nights and room only got serviced 1 time. We ran out of toilet paper. We were told we would get service every other day. Other than that it was fine.

Rooms are not great and having lots of issues like drawers malfunctioning, curtains malfunctioning and tv malfunctioning. And we have to go to reception to get even water

Clean roo, excellent staff at fron desk

How amazing and friendly the staff were. The rooms were really nice and super clean.

Fast checking in, staff was great. Room was very big and also very close to Disney. Overall great experience

What set it apart for us was the helpful staff. After I forgot something in the room, staff grabbed it for me before my Lyft had returned back to the hotel 10 minutes later. Always had a smile on greeting. Great stay with my kids.

Breakfast, hotel amenities expectation versus reality.

Customer service was excellent, hotel was clean and comfortable. Thank you to the front desk for being helpful and kind.

Rooms were very spacious! The service was really great! The manger I believe his name was Philip he was a rockstar! 10/10 I will be staying again!

TV and Phone in room. I don’t know. notified Front Desk as soon as noticed first night unable to repair next day.. day two still no TV Front Desk staff overworked, and short with responses. Manager was rude/ disrespectful calling my husband Bubba…. checked out that night early said they refund… five days still waiting.

Room was good, in a regular condition. Breakfast fair, with few ítems.

Service was great. Close to many shops and restaurants. Shout out to John, Alex, Axel and Tatiana on keeping it real at the front desk. Service was outstanding. Breakfast was simple. AC very cold.

First of all we did not get the room that I reserved because it"s not ready yet when we got there and they don't"t know what time it will be ready so they put us in a different room. Secondly, I found a big roach crawling on the sink. I tried to call the help desk but no answer so we just end up staying in the same room. The manager said to call booking.com to get 25% off for my compensation. I called you guys but it's hard to talk to a live person Finding a roach is room is not healthy. They should maintain the building well

Clean decent room, the breakfast is okay nothing special. The staff are the gem of this place, friendly, attentive, always willing to help.

The room was great and spacious. The bed was comfortable. The staff especially the check-in agent was friendly and helpful.

Checkin was fast and easy but when we wanted to relax in the pool after the parks and get food and a drink we were told they didn’t have anything that was on the menu so it kinda ruined the stay in and relax at the pool part of the night. Breakfast wasn’t bad and the rooms were clean. When leaving it seemed everyone was waiting for the elevators which took a pretty long time we waited about 10min for it to go up and down 4 times till we were next. Other than that it was okay

We checked in after a day at Disney and the front desk guy was probably the BEST

Ll

Nice hotel, fast check-in love it

Door Key card entry was down upon arrival and I had to be manually let into room a few times as the location was not able to assign on the system new keys. Was not fixed untill the next morning then it worked fine the rest of the trip.

Good place for the money

The breakfast was good. There was no shampoo in the shower. There was black mold all within the shower. The bed had a big divit in the middle sonwe kept rolling to the middle of the bed all night. The fridge really didnt stay cold. The pool had so much sand and debris in it that it felt disgusting to swim in. Definitely needs to be vacuumed more than it is and better maintained.

Breakfast close to early, at 9:00am...:(

Clean and nice place to stay

Terrible experience

El hotel muy bueno en buena ubicación fue una excelente experiencia.

At the time of check-in everything was fine, but the room that was given to us had all the previously used dirty towels left at the door along with all the trash, and the room door was open. In my opinion, the hygiene was not the best.

Horrible hotel to stay in

The staff was very nice and helpful with tickets and any questions. The pool and hot tub were very clean and the breakfast was delicious

Large rooms for large families! Thank you!

Door keys have not been working. Flush was working poorly. Management forced many tenants to change rooms on New Year evening. Breakfasts were terrible-no taste, stuff was not friendly at breakfast room.

Breakfast was not very good

Our stay was great but there were some small minor issues. We had a problem with our key, but the front desk was able to resolve the issue. During our stay- there were only 3 towels for a room of 6 and it took some time to get more towels. The pool was dirty. The hotel phone had busy signal and we had to go down to talk to front desk. The hotel seemed short staffed but everyone was very nice and overall it was a great price.

Hyatt has high standards, this one does not do any justice to the brand

Room key disaster, dirty bathroom first night, second night told everything is good to go and lied to again

Aside from a repeating issue with the key cards, that solved quickly by the staff every time, everything was great. Room was very comfy and location was perfect for our needs

Friendly clean room breakfast

Ran out of breakfast items both days by 830am, wasn't told ahead of time they charge for parking overnight, trash cans out front each night overfilled.

Broken elevator took forever to get to the room or the lobby. Had to walk under a leaking roof to access the stairs. Stop serving breakfast at 9 AM. Ridiculous.

Dirty

"We loved our stay ! The staff at the front desk, were incredibly welcoming and helpful. Our room was spotless, the bed was super comfortable with great pillows, and the location was perfect for Disney World Parks. The breakfast buffet had a fantastic variety. We'd definitely stay here again!".

clean room, friendly staffs

Great staff and nice breakfast, rooms were clean. A great place to stay with family.

The hotel is old. They really need to upgrade things in the room. Hallway condition was poor and should not be pet allowed in the hotel. I saw one dog pee in hallway.

We had such a wonderful stay at the Hyatt. The location is perfect, close to so many fun attractions for kids. The staff was incredibly accommodating, and when I asked for a late checkout until 4 PM on our last day, they approved it with a very reasonable fee. The service was excellent from start to finish. Highly recommended.

This was the poorest, most horrible service.

The room itself is good and roomy. A couch, table, desk, tv etc. If there is one small critique, it's the shower. It's one that has the spray nozzle with hose but the height was not the usual of a hotel. I'm 6'2" and had to duck down to wash my hair. Also, no body lotion in the bathroom area. These are minor issues and not a dealbreaker. I would (and will) stay here again.

Called one night to get towels and change of sheets since the room was not cleaned at all even though they say a full cleaning after 3 nights. I called around 8pm and they said someone will bring it up. Waited until bedtime of 10:30pm and no one showed and no one answered the phone after calling multiple times in the meantime. Breakfast is not great and one morning there’s no plates. Hallway bathroom has no soap for days. Overall probably the worst Hyatt place we’ve stayed at.

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Good

Nice staff, accommodating. Breakfast was pretty standard, nothing special . Good hotel location

The room was very clean and spacious. The breakfast was amazing.

Very loud rooms

The room was clean, staff was pleasant and breakfast was pretty good.

Very nice

I enjoyed staying at Hyatt Place but i had a not so good checking experience. I reserved with months in advance and check in is after 3pm. I arrived at 3:20pm and there was no room ready for me. The clerk at the time was not very helpful and had an attitude so she was given the same attitude. Two other visitors arrived and got a room before I did. I waited almost two hours bwfore getting a room as the clerk said it had to be cleaned yet i know housekeepers take from 20 to 30 minutes to clean a room so not sure why clerk made me wait almost 2 hours

Excelente hotel, ubicación, desayuno, tamaño de habitación todo bien

Phillip front desk is amazing. Made our stay very nice

Very nice and I am very picky. Only one downfall to this hotel. Elevators are horrible! If you have a place to be you better give yourself and extra 20 minutes! Phillip at front desk is amazing.

Staff was outstanding !!!!!! Specifically Phillip !!!!! Simply amazing

Room did not have enough towels and the breakfast was just okay

It was ok

rooms need updating otherwise good stay

Yes

The room was terrible, and the bathroom door would not lock at all, and a horrible shower head.

Nice family room was nice! Everything was clean and in good condition!

The breakfast could be more varied.

The pool was filthy. Had algae across the surface. Breakfast was limited. They do not serve the Mickey waffles as shown in the images. They gave our room away that we had booked for 6 months. We had to stay in a small room our first night even though we paid for a suite. Front desk people said they couldn’t help because they weren’t “trained properly”. Overall a terrible experience.

Nice and clean Hotel Great location close to Disney

Nothing unique about this property. Rooms are ok and you have to pay for the parking which is what I did not like.

Nice staff and nice place

Staff and location. The breakfast buffet should be extended until 10 am on weekdays.

Breakfast is not good as it seems. Few choices. Not much fruit. Or yogurt

Friendly and clean rooms

All round a good stay. Pet friendly. Close to all parks.

Hotel was dirty. Would not stay again. Also, photo that showed for our room included a bunk bed, but receptionist said we were not booked for that room.

The

Okay

The staff was cool. The iron and ironing board coukd be upgraded. The rest kf the hotel was jice. The amenities were good.

The staff was nice. The room was clean and the location is great and save

Breakfast was good

Parking fee was a bit excessive.

Checked in on wednesday and it was not until sunday that they clean the room. Ask,ed for a microwave and never delivered to my room.

Solid hotel for staying off Disney property. Good breakfast and hours.

While in Orlando we went to several parks and looked forward to the hot tub after each day of lots of walking. To our unfortunate surprise the hot tub was not working. We were not notified at checkin and were only notified when inquiring about why it wasn’t hot. Again, since we booked through Expedia, there was nothing they could do for us with the exception of a complimentary hamburger and fries for one of our family members. I was very disappointed in the service at the Hyatt and with Expedia‘s “deceiving” description of the room. I am a hard working single mother who saved a long time for this trip and am incredibly disappointed in the lack of responsibility that Hyatt took for their partnership with Expedia.

Clean room, staff was kind, breakfast good, breakfast changed hours which in inconvenient when your on vacation,

Clean room, good breakfast, great location

Great staff! Johnny, who helped us at the front desk was awesome and kind. Big rooms and great location.

Las almohadas podrian mejorar y no entendi como funcionaba la limpieza porque no limpiaron nuestro cuarto durante la estadia. Excelente ubicacion y el personal muy amable ;-)

They dont miss

Clean room and pleasant staff.

Staff very nice and super clean.

Rooms are okay and room cleaning service is not daily, breakfast has less options

Everything was quick and easy. Breakfast was plenty of food and fresh.

Great service and stay

This was a One night stay on our way to Jacksonville. I would not recommend staying here. The room we stayed in was old and dirty and had a musty order. The shower had mold. We were only staying for the night and came in later so we opted to not use the nasty shower until we got to Jacksonville and check in at our new hotel. The breakfast was okay but couldn’t had better options. I have stayed at other Hyatt Place’s before and they are always a good stay. This was not it. Would not recommend and will not stay here again.

Pool was nice. However, a little chilly and sandy on the bottom. Staff was very friendly and helpful.

Great front desk staff. The room was clean and perfect for our needs. Breakfast tasted good, but the variety was extremely limited. Would have liked to see more fruit, bagel, muffin type options.

I keep coming back for the wonderful people who work here. You can tell that they all are really working hard to make each guest happy.

Excellent Hotel. Very convenient for shopping and access to

Excelentes facilidades

No sundries available to purchase such as snacks, etc. Breakfast was not good and limited. Hot tub was not working at the time of our stay. Brought grandkids outside to pool a little after dark and no exterior lights.

Good

Very nice, staff was great!

Breakfast very limited options.

Staff was very nice. Property was nice. Breakfast could have had more options.

Charging for an open pk

The breakfast is nice in this place you have so much food that you cannot even imagine I would have stayed here and this hotel only for the breakfast

It was great! Very friendly and helpful staff.

Service was excellent

The property had run out of soap for the bathroom sink. The breakfast area was busy and I wish there had been more fruit options

Rooms are on the older side without usb plugs so bring a charger.

The vent inside the rooms had solid black dust/mold in plain view. Hair and a stain on sheets. Breakfast buffet was less than desirable.

We enjoyed our stayed the Front desk was very helpful and kind. Breakfast was ok

This was the worst hotel that i have ever stayed at. It was dirty, horrible customer service. No hot water during my stay. I ended up leaving to go stay at a Marriott hotel. Ive requested a refund from Expedia but i have not heard back yet.

Good breakfast. The rooms are nice, but it's clear they are older. The AC sounded like water dripping all night, but wasn't to bad.

After 2 hour check in time, room was not ready. No other options availables for us.

Great staff and clean property

Friendly staff. Lots of shops nearby.

Great time

Only one elevator that worked. Staff responded fast to our requests. Overall , recommended

Friendly staff.

Clean comfortable and friendly

Bad hotel

Nice hotel and great breakfast.

Nice place and very clean. Very nice room

Good breakfast. Close to disney springs. Close to highway for ease to go east or west. Dining options are close by.

Close to many activities and dining options. Check in was fast and staff was pleasant. Pool is nice. Wish the bar or restaurant was open. Room was a nice size and clean. Hotel was quiet inside. Bed was comfortable. They offer a free shuttle to Epcot. Room didnt have a microwave but there was one in the lobby. Starbucks is 24 hours. There is also a laundry room.

The gym was decent but the towels that are available for use were dirty and stained. I forgot my glasses in the room and realized it the same night I checked out. When I called the hotel, they had not found them which leads me to believe the housekeeper kept my glasses. I was hoping after two days of calling, the housekeeper would’ve turned them in but no luck. Disappointing that any items left behind aren’t brought to the lost and found.

Bar and gym were less than advertised, however we were impressed with the breakfast buffet. It’s a buffet home cooked and tended by a staff. The pool does not have lay-down lounges, but did have table and chairs and towels. Heads up if you were looking to lay by a pool. The pool is nice and clean and does have wheelchair ramp into spa and pool, as well as two showers and a decorative fountain. Beds were comfy, a mini fridge, safe, iron, and hair dryer is in the room, but not a microwave. Cleaning staff was active and helpful at all times.

Nice Location

Customer Service

Location, location, location. We stayed in this hotel due to the proximity to Disney, it had a free shuttle to Epcot which was great. The continental breakfast was also great. The rest of the hotel is why it's only $80 a night. The room door didn't open all the way because it hit the floor but there was still enough of a gap that you could very clearly hear everything in the hall.

Very

Spacious room, clean, good breakfast and nice staff at front desk

Just a quick overnight stay for a weekend at Disney. I had a few concerns but the front desk was very responsive and took care of them immediately. The front desk and store and starbucks are 24 hour which was super nice!!

Convenient

The room was dirty. We had to request clean bath towels multiple times to finally get 2, when there was more than 2 people staying. Requested toilet paper, got one only and we still had 3 more days left of our stay (again, more than 2 people). Requested for the trash to be taken out, they took 2 hours to come. Requested clean bed sheets, only got one for the mattress, and they made us change it. Bed comforter was dirty. Extra pillow had stains. The food was terrible, tasted like frozen food. I have stayed in multiple Hyatt Place hotels across the country, including other cities in Florida and had never had such a terrible experience. Will not stay in this location again. Save yourself some time and money.

Otherwise, everything was great.

Room was very clean, staff were fantastic from check in until check out. Breakfast was good, hot and plenty of it, wasn't the normal ick i have had from other hotels.

Everyone from the lady that checked us in upon our arrival to the housekeeper we encountered in the elevator and the gentleman that checked us out on departure made this stay outstanding. This was my first stay at this hotel and i found it to be inviting and clean and everyone friendly and professional which is a wonderful thing. Thank you for such an enjoyable stay. If I am ever in the area again I will choose this for my hotel.

I love the staff! So friendly! I love the free breakfast! They had someone make waffles every day.

Poor dining, cleanliness

The property is in a good location, with lots of restaurants and shops nearby. The rooms itself are a bit outdated and could be cleaner.

The front desk Johnny R was so helpful and he was so good at solving any problems. Quick thinker. He deserves a raise.

Average cleaning

The wall paper was bubbling up throughout the hotel. The smoke alarm in the lobby was going off continuously. I went to the cafe they have and ordered a cappuccino. They had no regular milk or regular sugar. Their breakfast was not very good.

Love the hotel

I would have liked them to clean our room every day and change our towels.

It’s was good. The breakfast was delicious.

We stayed three nights for our first trip to the area. Unfortunately, the experience did not meet our expectations. The photo representation on Expedia did not reflect the condition of the property. There were signs of water damage, and the building appeared worn and in need of major repairs. The carpet was torn in places, contributing to an overall less-than-ideal environment. The concierge on Saturday morning between 9:00 AM and 10:00 AM was unprofessional and unhelpful. When I raised concerns, there was a heated exchange rather than a constructive resolution. The hotel offers a shuttle service to the parks that is advertised as free. We were informed that sign-ups were needed the day before or at least 30 minutes before the bus departure, and that a guaranteed seating area was available if we arrived 20–30 minutes early. On arrival, the shuttle was late and fully booked, with passengers crowded into a vehicle that was not safe for its capacity. There were instances where 12 people stood, and additional guests were asked to squeeze into the bus. I did not feel this arrangement was safe or appropriate, especially for families with children and infants. The staff member at the concierge desk insisted that the issue was not the hotel’s concern, which added to the frustration. The room did not always provide towels, and we experienced a plumbing issue during our stay. There were multiple complaints from other guests at the front desk about overcharges and

This hotel was in a great location if you are headed to Disney literally outside the gates, plenty of restaurants around the property as well that you can walk to. The hotel itself is ok the room we had fit all of us but you can tell it needs some TLC lots of dents and the bathroom lock was broken and just needs an upgrade in the bathroom. Overall a good stay.

Johnny at the front desk was amazing! Thoroughly enjoyed my stay.

This location and some of my recent Hyatt Place stays have really disappointed me. The hotel was in bad condition; wall by elevator lobby was molded and hanging away from rest of wall. Elevators are prehistorically slow and only had 2 for such a busy hotel. Breakfast buffet was more of a snack bar.

The room was clean and the beds were comfortable. The hallway carpets on the 4th floor needs to be replaced. The walls near the elevator need to be fixed. The bathroom in room 406 needs to be worked on. The shower faucet needs to be repaired.

When we were notified our room was inspected and ready, we went up to shower. We found that the bunk beds sheets were never changed from the guests prior. When we asked for this to be changed, the staff originally just left folded, clean sheets on top of the dirty sheets and didn’t remove the dirty sheets. Eventually we were moved to a new, clean room. We were very disappointed with the cleanliness of the hotel. The location was further away from the activities we planned to do. It looked closer online than it was which was also very inconvenient.

The limitation of the breakfast is that they don't have more variety of food and they don't have the same food every day, the eggs both scrambled and hard boiled are green and runny, the cleanliness of the rooms is not 100% and my room was leaking water.

Everything was great,beds were comfortable and staff service was excellent

Johnny the Guest Services Manager was wonderful and welcome us with magic and good energy. This was a great stay for our time in Orlando and will definitely prioritize Hyatt in the future.

items at the front desk, but she was beyond sweet!

You get what you pay for with this hotel. The floor in the breakfast buffet area was extremely sticky. The hotel needs cleaning, proper upkeep and upgrading. The tub in our room was clogged and was filling up with water while showering. Maintenance eventually came and fixed it. The rooms are small. The breakfast was not hot and there weren't much options. It did not taste good. There are a lot of people on a morning for the breakfast buffet to the point that it is crowded and noisy. Adults and kids blowing their nose and sneezing in the dining area. Dirty tables to sit and eat at in the dining area. A very, very long line for the waffle maker and persons in the line are impolite and discourteous. The guests are rude. The location also isn't ideal if you don't have a vehicle. We had to uber a lot which was costly and arrange cab service with the hotel front desk staff. The cab driver was rude, aggressive and greedy. He changed the price without our consent, then was angry and hostile when we questioned it, which made us feel unsafe. To get to the nearest restaurant across the street, you have to cross a very busy road with traffic coming in both directions and hop over the grass median (hopefully the sprinkler is not on as it was when we hopped over the grass). This hotel is for people who are going to disney and want somewhere to cheap to just rest their head at night. Don't expect it to be relaxing and a nice experience. I definitely WILL NOT be returning to this hotel.

Big spacious rooms for sure!

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Filthy. Falling apart. Came in to the front display with food, broken water, dripping out one of the ceilings in the hallway cracked leaking on the floor. Our first room with check in at 2 AM the door jammed into the floor and it was broken and wouldn’t latch we had to change rooms. Again, just a filthy hotel breakfast not good and toaster was broken and one microwave in the lobby. Complete disappointment would never recommend this hotel to anyone.

Our room was clean! Staff was helpful and friendly. We really enjoyed the breakfast❤️

If the turn down staff would stop being on their phones maybe our room would have been ready at 3pm and not 345pm. The breakfast was not ready to handle all the people, all were standing in line waiting for food to be served, again a little less time on the phone and more time focusing on their job. Instill a little sence of urgency would be nice. The internet was slow an spotty, probably because Facetime and streaming music off of the hotels wifi

I like the smell of the hotel. Make me calmed and feel it is a clean property. Overall, it was a great stay. I think the hotel can provide some coffee and breakfast could have more options.

Thank you 🤗

We were only in Orlando for one night for a quick trip to Disney. We have stayed at this hotel before and it was great both times. Very quiet, clean, and the front desk associate was so nice. Very cheap and convenient.

Regresaré sin lugar a dudas

bathroom door was locked and we complained about it but no-one bothers to come and check. we were using common washroom. The breakfast was worst.

Staff were incredibly supportive and accommodating. Great experience

El desayuno no fue muy bueno ponían lo mismo cada día nunca tenían crema para el café

The staff is very nice and helpful.

Staff was excellent!

Overall was good

We were put in anothe room when we arrived and the breakfast was so bad, gave us all stomach upsets and we had to go and spend our own money $40 to get a decent breakfast. I would never stay here ever again or recommend anyone

I must say that i was really impressed with my stay at the Hyatt place Orlando/Lake Buena Vista. The bed was very comfortable and the pillows were nice and soft, I really wanted to take one home with me. surprisingly the price was not bad at all. I am a very satisfied customer. Thank you.

Property was clean and staff was friendly only problem we had were our keys cards didnt work.

, the only thing i wish have microwave in the room other than. That it is veru good. Very good guest service's very approachable amd helpful the.pool is excellent. I will highly recommned.

The toilette was block the second night with no service during all day !

My bed that was closer to the ac unit was “sandy” the other bed had stains on bedding and the floor by the window was soak and wet. Other than that and the “hot” breakfast being served cold 30 mins after breakfast started it was ok

The layout of the property is perfect

Room to small and old

Poor customer service, and the floors throughout the hotel were very dirty, including the rooms. Shower valve didn't work properly in our room. Would not stay here again.

Check in was a pain, they had no rooms available despite the fact that I arrived 40 minutes after their check-in time. Staff was not helpful and their only solution was to offer a smaller room than the one I had booked or for me to cancel my reservation and leave. Pur room and the whole building was very dirty, swimming pool needs better maintenence. I would not stay here again.

The reservation that i made

For the price, it exceeded my family standard for the price we got it for. Not the cleanest but area was perfect. Near restaurants, parks, gift shops, perfect.

The place was clean,staff helpful. Beds comfortable.

Great personal

The rooms were not ready at 3pm, as expected. The breakfast was allowed to be completely gone before restocking with more bagels and bread.

Nice hotel with a nice pool close to Disney. Price was great.

Staff was great. The Continental breakfast was great I would really stay here again on my next trip to Orlando,

Is dirty. Walking on the floor is disgusting. Do yourself a favor and stay at Hyatt Regency instead.

Room was large and comfortable. Safe did not work. Breakfast variety was great with plenty of seats for dining. Starbucks service/drinks could have been better.

Good

Great hotel

Although the property was perfect and nothing short of amazing, I specifically want to shoutout Phillip he was absolutely amazing and resourceful. The White family appreciates you Phillip. Keep being great and taking care of your patrons the way you do

Excelent service and installations are very confortable

I had stayed at a Hyatt Place in New York and it was amazing. It wasn't the case in this location. Yes, it was a lot cheaper but we arrived for check in at 3 pm and they told us to wait in the lobby because our room wasn't ready. They told us we were going to receive a text when our room was ready but it was 5:30 pm and nothing. The kids were getting restless so I stood up from the lobby chairs and approached the receptionist and I asked her why it was taking so long. She said they should have texted you by now the room is ready. I was so tired from waiting in the lobby over 2 hours

We arrived past the check in time and our room is not ready. The guest service gave us free parking and offered snacks without is even asking for anything. Great staff.

My husband and I were really happy with our stay here, and we will definitely stay here again. It’s very central to everything, and the employees—especially the night staff—were very friendly and helpful.

I really enjoyed my short stay. The receptionist was friendly abd helpful, my room was clean and looked just like the picture. And they had a really good continential breakfast.. l would definately stay here again

NA

Very nice hotel, and the staff is so helpful. We will definitely will be back.

The guy in the front desk is a great guy, the cuban

Great location and breakfast. Not the best but worthwhile. Customer service was well pleasant and professional. Will book it again in the future

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Nice

It’s wonderful place to stay

Goos customer service

Breakfast is limited; poor food choices, the rooms need renovation.