Homewood Suites by Hilton Lake Buena Vista - Orlando

Clean and spacious rooms. Good breakfast offerings

En la compra decía que estaba incluido y no

The staff are really nice. They had a little mishap upon check in and the front desk lady was really nice and corrected their mistake. Breakfast is amazing!

Staff was helpful

the BF was too simple need more fresher fruit, rooms need more upgraded and pest control defitenitely the pool needs cleaning

I was there for 5 days with my family and the housekeeper never cleaned the room. And they also never changed the towel. The first day when I came, my room didn’t have towels. They didn’t come to pick up the trash either and we had to do it ourselves.

Waited over 2 hours with no guarantee of a paid room booked because of lack of employment training followed by technical issues.

It was newly renovated, very nice. Don't get a room facing I-4 very noisy, bathroom sink needs more water pressure, parking is $27 a day, pretty steep but other than that it was very good.

Great location. Nice rooms Pool needs to be heated

Breakfast options

Superb

Great hotel !!

Staff was great. But everything else fell short. No room carts, ants all in the suite, toilet not working and shower and room wall both had holes. The beds were way too soft. The breakfast only good part was the make your own waffles everything else was hard or poor tasting .

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The staff was great very friendly and helpful will definitely stay there again

Great

Room was very clean and spacious. Enjoyed my stay there!! Lots of places to park.

The check-in was easy to do and the entrance to the hotel was very clean everywhere. The breakfast was good but the hot food was sometimes a bit lacking and strange choices,( pulled pork with chilli). We originally booked a king room which we found out on the first night is right next to the busy I4 interstate road and sleeping was nearly impossible! We found out that most King bed rooms are on this side of the hotel, but the receptionist found us a spare queen room facing the other side of the hotel and was very quiet overnight. When checking in we found out to our surprise, probably our fault for not checking, that there was a $27 parking charge per night which we thought was excessive and I said so at the reception so they managed to drop it down to $15. When booking a stay in Orlando again I will definitely be looking at the parking charge and look where it is free parking.

Rooms where big like a small apartment living room kitchen and bedroom, pool was awesome Pay to park $87 for 3 nights, toilet handle was broken

I checked in at 4 PM after a long day in the park with my grandson. The lovely young lady upfront was as pleasant as she could be, and took such good care of us and was kind of considerate our room was on the first floor, absolutely beautiful, so well done and the atmosphere was incredibly cheerful. Breakfast was hot. The staff was lovely. I will stay again.

Location was fantastic. I rarely leave negative reviews, but I feel other travelers should be aware of my experience. My family and I stayed here on April 4th. Prior to arrival, I requested extra towels, blankets, and pillows. I requested them again at check-in and was assured they would be delivered, but they never arrived. The most concerning issue was the cleanliness of the room. When I went to replace the trash bag, I discovered used feminine hygiene products left in the trash from a previous guest. This was both unsanitary and unacceptable. I immediately reported the issue to the front desk and requested clean sheets and cleaning supplies. I was told housekeeping would come to the room, but no one ever showed up. In addition, the air conditioning was not working properly, making the room uncomfortable throughout the night, and the jacuzzi appeared dirty and was not functioning correctly. What disappointed me most was not just the condition of the room, but the response afterward. I contacted the hotel multiple times, escalated the matter to Hilton Guest Assistance, and even reached out to Hilton's Executive Office. The hotel's position was that because they could not locate internal documentation of my complaint, they would not offer any compensation. However, I did report the issues during my stay and was assured they would be addressed. Everyone's experience may be different, but based on both the stay itself and the handling of my complaint afterward, I would not choose to stay at this property

Hallway so hot you sweat getting to the room. Pool area filthy, hot (cold tub) useless. I came from a Homewood 9 day stay in Port Richey, Fl. , the difference was night and day. After Orlando Im done with Homewood

Really good value, nice location. Breakfast was good... Includes mickey waffles! Nice pool, workout room and guest laundry. Only watch out is that parking is extra cost... That was not super clear from listing. About $20/day. Still recommend.

Few things - they were missing a few basics like hooks for your towel in the bathroom so there was nowhere to hang wet towels. Was a lovely pool but had a very rough bottom and my son cut his foot and knee on it. I emailed a couple of days in advance to ask about shuttle times and they told me to look on instagram. Couldn’t find them there and could not understand why they couldn’t just tell me the times. Made it a little more stressful than it needed to be with planning. Overall a great stay and we would definitely come back.

Our room was disguising. The smell coming from the sink was nauseating. The silverware was dirty. The shower curtain was moldy. The tub spout was hanging off the pipe. I would not stay here again nor recommend it. It was about 18 plus minutes away from the Disney parks. There is only transportation to Epcot from 930am to 9pm so be prepared to drive or hop on Disney transportation. I feel badly for leaving a bad review the front desk workers were nice but the property was not maintained. I did ask for a room cleaning from the house keeper but I do think that there was a language barrier as it was not completed. I should have asked for a room change but did not do so as we were hardly there during our stay.

The property grounds could have been cleaner. Our room was not very clean when we checked in. The floors had not been vacuumed. Everything else was clean. There was a towel shortage so even though we had 4 people we started with 2 towels 3 wash clothes and a hand towel. I had to ask several times for towels ect. No one ever cleaned our room in the week we were there. The floors were never cleaned. They advertise they have shuttle service to the parks. We got a no show to shuttle back to the hotel. We had to call a cab and taxi all week. In tiny print at the desk it said you have to shuttle to the main park to catch the shuttle. No mobility scooters allowed on the shuttle. Really, ever heat of ADA compliance? Ugh. It was quiet, but the stove only half worked the microwave was jacked up. The fridge barely stayed cool. We turned it in and nothing was done. The taxi cost us around $700 for the week just to go to and from the airport and to and from the parks. The main reason we chose this hotel was for the shuttle service. The halls were hot like the heater was running. Everyone complained that was staying there

The property was in a great location, whether you want to visit Universal Studios or Disney. We had a two bedroom suite which was nice though the door facing could use some maintenance. The hit at this location is the front desk staff including Valeria and Vicki. They will sure that you have a great visit. The breakfast could’ve been better, but I was visiting during Memorial Day weekend, one of the busiest times of the year. Check this place out! We will definitely be back.

The bathroom and shower were cheap and we had issues with the hot and cold water. There was a few flying ants in the room that I had to deal with when we checked in. The pool was beautiful, the spa was lukewarm. Great breakfast

Hotel staff was helpful and property is clean. Not sure why parking is so expensive. Breakfast was good. Pool is excellent but no pool towels

Front desk team was great, especially Valeria and Vicki. They assisted my family with securing a great room for our vacation. Laundry facility and gym was awesome. The breakfast area was a little chaotic, but it’s Orlando over Memorial Day so not unexpected. Would definitely stay again!

Very good

The room was ready and clean when we arrived. The pool was spacious and breakfast was amazing.

The breakfast was good. There was a good variety of food. The front desk made my family and I wait in the lobby for more than two hours. She wouldn’t even check us in at 3:45pm. She said we would have to wait until 4pm for check in. I told her that I have a toddler and that I needed to put my daughter to rest, but she refused to check us in even few minutes before 4pm. There were multiple people complaining in the lobby about many different reasons. There was only one front desk person which made some “diamond customers” upset because they had to wait in line as everybody else. The pool area is disgusting. There was garbage around the pool on the ground(plastic cups, straws.,). The pool seemed that it hadn’t been cleaned for a long time, and the jacuzzi water was smelling urine so badly. The breakfast was good and the dining area was spacious. The room was fine except for the bed that seemed quite small for a king size. It was more like queen size bed. I wouldn’t recommend this hotel and wouldn’t go back there either.

The front desk made my family and I wait in the lobby for more than two hours. She wouldn’t even check us in at 3:45pm. She said we would have to wait until 4pm for check in. I told her that I have a toddler and that I needed to put my daughter to rest, but she refused to check us in even few minutes before 4pm. There were multiple people complaining in the lobby about many different reasons. There was only one front desk person which made some “diamond customers” upset because they had to wait in line as everybody else. The pool area is disgusting. There was garbage around the pool on the ground(plastic cups, straws.,). The pool seemed that it hadn’t been cleaned for a long time, and the jacuzzi water was smelling urine so badly. The breakfast was good and the dining area was spacious. The room was fine except for the bed that seemed quite small for a king size. It was more like queen size bed. I wouldn’t recommend this hotel and wouldn’t go back there either.

Hotel is very nice and worthy for the price paid, rooms were clean, nice breakfast included, pool and amenities were nice. Staff was very helpful and friendly. Dislikes were the Parking Fees, this will be the norms when staying at hotels but the price of $27+ tax per day is pretty high. We would definitely recommend staying here and would consider staying there again.

I reserved and paid for a king suite 2 months prior to arriving. Upon check in I was informed that they could not give me the room I reserved and paid for because they were “out of order “… offered to pay for my parking and a couple of bottles of water. I’m a Hilton’s Honors member. Rooms were clean and nicely remodeled. No AC hallways.

The room was very clean and spacious, friendly staff, the breakfast was good.

Very good

A good experience overall for the price.

My family and I usually go with Homewood as our stay of choice for our vacations. However, I noticed from the moment I stepped in our room there were roaches all over the sink and kitchen area. Since it was around 1 am during this time, we waited until the morning to request and new room. Bad idea. In the bedroom were big roaches crawling around everywhere. Although our room was switched the next morning, it felt like the staff were a little reluctant until I showed video and picture proof. All in all, the stay was alright however, the room cleanliness and staff accommodations could have been better considering our inconveniences.

I will definitely come back to this hotel. The only thing I consider wrong is the 27usd charge for parking “at your risk” that’s unbelievable.

$27 dollars a day to park your own car! Not a posh enough hotel or urban enough area for this. Was very aggravating and felt like a hit in the face. Will not stay there again just for the hidden charge

Fresh breakfast and safe parking

The breakfast was great. The staff was amazing and the room was very clean. I will be back.

This place was impeccable. Very pleasant stay. The suite is very spacious and has everything we needed it. It was a wonderful surprise, hotel personal was excellent .Thank you!

Great location, close to Disney springs. Clean comfortable rooms with good facilities. The complimentary breakfast was good and had both hot and cold options. 24h coffee and water station which was great. The pool could do with more sun loungers

The locations distance to Walmart and Disney They offered at shuttle that does not go to magic kingdom only Epcot and it’s supposed to arrive around 9am, driver was late causing us to arrive at magic kingdom later than expected. Also if Disney closes at 10 which is the last shuttle way before the fireworks. Also, the bath tub needs work , my toddler wanted to take a bath because she’s scared of showers and it did not look clean enough for her to bathe in. They have a bbq pit by the pool, I assumed it was charcoal , it was propane and they do not put propane in so we ordered our own pit. Staff didn’t know anything about what we needed to do to get it refueled

The locations distance to Walmart and Disney They offered at shuttle that does not go to magic kingdom only Epcot and it’s supposed to arrive around 9am, driver was late causing us to arrive at magic kingdom later than expected. Also if Disney closes at 10 which is the last shuttle way before the fireworks. Also, the bath tub needs work , my toddler wanted to take a bath because she’s scared of showers and it did not look clean enough for her to bathe in. They have a bbq pit by the pool, I assumed it was charcoal , it was propane and they do not put propane in so we ordered our own pit. Staff didn’t know anything about what we needed to do to get it refueled

Clean, affordable and conveniently located.

The living room air conditioner didn’t work. The bedroom air conditioner rattled and the ceiling fan in the bedroom wasn’t working. I reported it four to five times, tried to talk the manager, and tried to change rooms. All to no avail. I called the hotel upon returning home to speak to the manager, no answer and his voicemail was full. Worst Hilton experience ever!!!

Some staff were useless. Room was not cleaned in 11 days,I had to ask for clean towels and bedding. Breakfast was atrocious with plastic knife and forks. I will not stay here again. You should either up your game and provide the service people are paying for or drop the price.

The hotel was out of towels. It wouldn't of been a big deal if we were aware at check in, but instead we go to take showers at 11pm and there were no towels. The front desk never answered the phone so we had to go down stairs and find out they were out of towels and maintenance was bringing them to all the rooms as they become available. Like I stated communication would've been best at check in especially being so late at night and it was already known. The room was a suite with a kitchenette and there were no silverware, again front desk did not answer so we had to go down stairs. The bedroom fan was missing a blade, and the kitchen fridge had a loud ticking noise the entire night. We tried to get a 30 min later check out but again front desk wouldnt answer the phone when called from room.

Overall the property was nice. Our AC was weird, it didn’t keep the temperature setting. I would set it to 72 and it would freeze us out at 67. The deadbolt to our room didn’t lock and the housekeeping was lazy.

Room was nice and clean

Good

Hotel was very nice!!! Just had to ask a few times to fix the TV in our room and never got fixed up everything else was great!!!

Good location, spacious room. Breakfast was not impressive.

Good location, spacious room. Breakfast was not impressive.

very clean na

very clean na

Loved how stocked the kitchen was for our stay and the DIY mickey mouse Belgian waffles at breakfast were a hit with the kids!

Breakfast was solid, with a nice variety of options including the classic Mickey waffles which were a fun touch. My only complaint is that when we arrived late we had to park in the rear of the building and weren’t able to access any of the entry doors with our room key. Instead, we had to walk around the building into enter through the front door. Not a dealbreaker, just something to be aware of. Overall though, a really enjoyable experience — we’ll definitely be staying here again!

Superb

Pretty, spacious rooms but A/C was broke in the bedroom. We had 2 suites booked for our party and our friend’s living room A/C unit also didn’t work. The theme park shuttle is a joke. It picks up only ONE time in the morning and comes back at only ONE time in the evening and at a time that you can’t take it if you want to see the Disney parade. It also only goes to EPCOT or universal. Staff were also not responsive to keeping up with the needs of guests. House keeping comes every other day, which is fine, but they took all of our towels and gave us NO clean ones in return! We had to asked 3 times in one day for towels and after 6 hours of no one bringing towels, I had to go down to the desk myself and ask and wait. I interrupted the girl at the desk having a fun chat on her cell with a friend so she was annoyed to have to go find towels for me. Too bad about the problems because the rooms are nice otherwise and there is free breakfast every morning that was decent.

In the pool area either. Shower was Luke warm during peak times. Shuttle service to the parks is a joke; one trip in the morning and late at night to get back- expect to take a LYFT if your kids are under 15…

​First, the daily service: The breakfast was extremely basic for an extended stay. Also, housekeeping never once replenished our towels—we had to track down the dismissive and unhelpful front desk staff to ask for them every single day of our 21-day stay. ​The absolute worst part is the parking trap. The hotel charges an extortionate $25/day for parking, which I paid directly to the front desk. Despite this, I was issued a fine by their parking management company, which triggered extra penalty fees from my car rental agency. ​Initially, the hotel claimed it wasn't their problem. I escalated to Hilton Corporate, which finally prompted the Assistant General Manager, Karina, to step in and promise a resolution. For six months, I have been going back and forth with her. Now, after stringing me along for half a year, she has decided it's "too difficult" to fix and reverted to claiming it has nothing to do with the hotel—even though I paid them directly! ​It is completely unacceptable to charge guests for parking, let them get fined in your own lot, and then refuse to take responsibility. Save yourself the stress, the hidden fines, and the exhausting customer service battles. Do not stay here.

The rooms are large, but the shower was broken and dated. The shower curtain looked dingy and the water in the tub was stopped up! Annoying! The next morning, I was late for church because the iron was broken and it took 2 hours to get another one! I called for an iron at 8:36 and got it at almost 11! OSKER, the front desk associate said "YOU JUST HAVE TO WAIT!" He's aggressive and unprofessional! The breakfast was bone dry...don't fall for this place! I could go on and on... I have a pre-paid reservation for the 7th that I'll just have to forfeit! Never going back

Very clean

The room was clean but they didn't check us in until a hour later after checking in and said our room wasn't ready. But they didn't charge for parking which we appreciated.They charge for parking. The pool was super dirty. The hot tub was dirty and Luke warm with a ton of leaves and other stuff floating around. Breakfast was good. . There are plenty of better hotels to stay at with great amenities, breakfast and free parking. I felt safe and the room was nice but hopefully the summer time the pool will be cleaner.

I cannot really review this stay as when we pulled in to check in I was told that it was completely booked, but that we were booked at a sister property. That property was wonderful! No issues and our stay was amazing!

The breakfast menu just continues to degrade year after year, no fresh berries for the waffle, fresh fruit is either not ripened or looks good but rotted inside.

When you make a reservation for four people, there should be at least four bath towels in the room. We checked in later in the night and only had three. We went down to the front office and were told there were no towels available and to come back in the morning. We came back in the morning and were told that they were still no towels. Considering this is Orlando, and a lot of people travel to go to parks and are out in the heat, you need to have towels for people to be able to shower. We were not able to get more towels until later that night, which was already 24 hours into being there.

This property is perfect for families on the budget. Very good location and the breakfast is amazing.

Pretty clean and updated. Spacious with a cute pool. Very close to popular areas. Restaurant has a good bar and a good food menu. Paid parking was $27 per night. I could have used that towards a better hotel with no paid parking. Breakfast was not good, bathtub was giving extended stay.

Pretty clean and updated. Spacious with a cute pool. Very close to popular areas. Restaurant has a good bar and a good food menu. Paid parking was $27 per night. I could have used that towards a better hotel with no paid parking. Breakfast was not good, bathtub was giving extended stay.

I liked the location, hotel was clean, breakfast was great, close to lots of restaurants. Broken tiles in the bathroom. Pool water was freezing cold (very hard to enjoy).

I liked the location, hotel was clean, breakfast was great, close to lots of restaurants. Broken tiles in the bathroom. Pool water was freezing cold (very hard to enjoy).

Everything seems new, very nice room and confortable bed. $27 per night to park the car

Passable

No housekeeping phone outlets by beds and safe didn’t work went to front desk for clean towels none available. Did get pack and play but no bedding for it. Back side door didn’t work from outside to get in with key card. Breakfast was great staff did an excellent job

The kitchen was dirty, above the microwave was full of paint and white dust and dirt from when they paint the walls, the shower curtain dirty and with mold , the toilet seat was old and dirty , my medication disappear from the room, very disappointed , I will never reserve at this hotel.

Great staff, amazing location and clean rooms along with facilities.

Great staff, amazing location and clean rooms along with facilities.

Exceptional

Do not stay here. Much better options in Orlando. Cold almost arrogant greeting from owner. Dead landscaping an indication of what was to come. Cold water in shower. Room faced I4 but wasn't told this when checking in. Very loud. Powdered eggs. Have probably stayed in 20 different properties going to Disney. This was at the bottom of the stack. Hard to believe all the 10 out of 10 reviews.

Do not stay here. Much better options in Orlando. Cold almost arrogant greeting from owner. Dead landscaping an indication of what was to come. Cold water in shower. Room faced I4 but wasn't told this when checking in. Very loud. Powdered eggs. Have probably stayed in 20 different properties going to Disney. This was at the bottom of the stack. Hard to believe all the 10 out of 10 reviews.

Good

We made this reservation three months ago and we specifically needed two rooms with two queen beds. We came early and attempted to check in at noon and they told us that they don’t check in until 4 o’clock. I’ll have to come back then they said. We came back at 4 o’clock and they said so sorry we only have one room left with two queen beds.. I thought the room was great and the hotel very nice. Just an unfortunate situation.

We made this reservation three months ago and we specifically needed two rooms with two queen beds. We came early and attempted to check in at noon and they told us that they don’t check in until 4 o’clock. I’ll have to come back then they said. We came back at 4 o’clock and they said so sorry we only have one room left with two queen beds.. I thought the room was great and the hotel very nice. Just an unfortunate situation.

clean, and nice room. the breakfast was on point

clean, and nice room. the breakfast was on point

The Showers were cold or luke warm and the ice machine on my floor didn't work. Had to go to the 1st floor in order to get ice.

The Showers were cold or luke warm and the ice machine on my floor didn't work. Had to go to the 1st floor in order to get ice.

Very good

The room was spotless and the staff were excellent

The room was spotless and the staff were excellent

Excellent check in. Nice staff, spotless room, had it all ready and check in was about 3 minutes. Could not have been any better!

Excellent check in. Nice staff, spotless room, had it all ready and check in was about 3 minutes. Could not have been any better!

Awesome

Awesome

Room was very clean and stocked with kitchen appliances and toiletries, and the tvs were great and had Netflix and other streaming services. The girl who checked me in was wonderful (I didn’t get her name but I checked in on 1/24 between 9:30-10pm).

Room was very clean and stocked with kitchen appliances and toiletries, and the tvs were great and had Netflix and other streaming services. The girl who checked me in was wonderful (I didn’t get her name but I checked in on 1/24 between 9:30-10pm).

The room was not clean. There were bugs crawling on the furniture in TWO different rooms; and hotel management was not easy to contact to escalate the complaint.

The room was not clean. There were bugs crawling on the furniture in TWO different rooms; and hotel management was not easy to contact to escalate the complaint.

The cleanliness of both the room and the hotel in general was very good. However, there were several issues that unfortunately affected our experience. The bathroom toilet was clogged; maintenance addressed it, but the problem returned shortly afterward, making it quite uncomfortable to use. Additionally, the kitchen floor felt sticky in certain areas. Another concern was the bathroom floor, where several tiles were loose and missing grout. The tiles moved when stepped on, and I even suffered a small cut due to this issue. Although it was reported, we were unable to be relocated to another room. Overall, this is a very good hotel with an excellent location, whether visiting the parks or the outlets. Unfortunately, these details prevent me from giving the stay an excellent rating, as they detracted from what could have been a nearly perfect experience.

The cleanliness of both the room and the hotel in general was very good. However, there were several issues that unfortunately affected our experience. The bathroom toilet was clogged; maintenance addressed it, but the problem returned shortly afterward, making it quite uncomfortable to use. Additionally, the kitchen floor felt sticky in certain areas. Another concern was the bathroom floor, where several tiles were loose and missing grout. The tiles moved when stepped on, and I even suffered a small cut due to this issue. Although it was reported, we were unable to be relocated to another room. Overall, this is a very good hotel with an excellent location, whether visiting the parks or the outlets. Unfortunately, these details prevent me from giving the stay an excellent rating, as they detracted from what could have been a nearly perfect experience.

Location was great, facilities were good too. The staff was very flexible in giving us options to move our booking when our flight got delayed for multiple days. The location and the perk of the hotel being a Disney Good Neighbor were also great, a good indicator of quality The windows could not open in the room which made it smell stale after a couple of days, even with the A/C running. We only had 2 towels provided in the room which got changed every 2 days, we asked for some more towels but only got those 5 days later. The soap also ran out and did not get changed in 5 days. The toilet paper roll ran out on the second to last day and did not get replaced in the last cycle either. All in all we weren't very happy with the cleaning services provided, even after making this clear to the staff.

The windows could not open in the room which made it smell stale after a couple of days, even with the A/C running. We only had 2 towels provided in the room which got changed every 2 days, we asked for some more towels but only got those 5 days later. The soap also ran out and did not get changed in 5 days. The toilet paper roll ran out on the second to last day and did not get replaced in the last cycle either. All in all we weren't very happy with the cleaning services provided, even after making this clear to the staff.

Well centered Says “Newly Renovated” shower tube is like 20 years old crack on the tube floor in bathroom is raised due to water ceiling fan makes noise (old). Not sure exactly what they renovated in this hotel

Very clean and spacious Hard to find the laundry and broken ice machines

Unacceptable to over book and do this without contacting customer

Unacceptable to over book and do this without contacting customer

The room was very clean. The only problem we had was getting towels and washcloths other than that it was a very great setting.

The room was very clean. The only problem we had was getting towels and washcloths other than that it was a very great setting.

When we checked in my 6 year old found a used bullet casing under the dresser. Besides that it was ok.

When we checked in my 6 year old found a used bullet casing under the dresser. Besides that it was ok.

When we arrived we did not have a room. The hotel had overbooked. The rooms were rarely cleaned and not restocked with necessities or towels. And they always seemed to run out of breakfast or coffee or coffee cups.

When we arrived we did not have a room. The hotel had overbooked. The rooms were rarely cleaned and not restocked with necessities or towels. And they always seemed to run out of breakfast or coffee or coffee cups.

Mi

Very nice staff! Great breakfast.

Very nice staff! Great breakfast.

Loved it

Loved it

Very good

Very good

The room had several issues during our stay. The heater/AC in bedroom did not work properly and ran continuously despite multiple maintenance visits. The shower water was only warm, and we were told this was due to the hotel being crowded. Housekeeping did not come for the first two days but improved afterward. While the front desk staff were helpful, we were not satisfied with the room condition.

The room had several issues during our stay. The heater/AC did not work properly and ran continuously despite multiple maintenance visits. The shower water was only warm, and we were told this was due to the hotel being crowded. Housekeeping did not come for the first two days but improved afterward. While the front desk staff were helpful, we were not satisfied with the room condition.

TV should have been smart TV, we were not able to watch TV during the leisure time as there were only minimal channels which was disappointing. Breakfast was okay . There was towel emergency due to which we had to wait for half a day to get towels. Staff members are good!

TV should have been smart TV, we were not able to watch TV during the leisure time as there were only minimal channels which was disappointing. Breakfast was okay . There was towel emergency due to which we had to wait for half a day to get towels. Staff members are good!

Não recomendo a estadia

The location and amenities. N/A

Café da manhã muito fraco. Não arrumaram o quarto yodo dis

Clean and comfy suite

Clean and comfy suite

Everything was very nice.

Everything was very nice.

Excelente

No ponen fruta La limpieza de las habitaciones solo tienden las camas

The property was run down and falling apart. The shuttle for theme parks was once a day and the pick up was 3 hours after the park closed. The shuttle was the only reason we chose this hotel. The staff was so very rude, except the manager. The elevator broke 4 times. Jacuzzi didn't work. Property was filthy! trash in the halls and lobby. Refrigerator broke and no one fixed it for over 3 days, all of our food went bad. I would never recommend or go back. I feel this hotel put a damper on my vacation.

The property was run down and falling apart. The shuttle for theme parks was once a day and the pick up was 3 hours after the park closed. The shuttle was the only reason we chose this hotel. The staff was so very rude, except the manager. The elevator broke 4 times. Jacuzzi didn't work. Property was filthy! trash in the halls and lobby. Refrigerator broke and no one fixed it for over 3 days, all of our food went bad. I would never recommend or go back. I feel this hotel put a damper on my vacation.

Everything is good.

Everything is good.

Hotel super confortável, atendimento bom, quarto excelente, espaçoso , camas confortáveis , localização excelente

Hotel super confortável, atendimento bom, quarto excelente, espaçoso , camas confortáveis , localização excelente

Offered a refund but never received it

Offered a refund but never received it

Good room great staff

Good room great staff

A/C , no enfriaba bien y tiraba agua en el cuarto , el internet fallaba mucho , y no pudieron arreglar nada en el hotel .

Property is unresponsive and does not answer emails messages or phone calls

The room did not have a functioning television set. Staff was unable to fix it so we were offered the option to change rooms. After we packed up everything we couldn’t get into the new room because staff said they couldn’t provide two keys for one reservation. So we returned to our original room only to be accused of potentially defrauding the hotel by demanding a second room that we didn’t use. Desk staff was very cordial. Management was incredibly insulting to us. (By the way, the original TV set didn’t work because they did not hook it up to the Internet and couldn’t do so without contacting another company the next day. So why did they give us that room in the first place when it wasn’t ready?) And further, when we did change rooms the second day because they still hadn’t fixed the TV set, the new room had been slept in and wasn’t entirely clean. All in all incredibly bad service where the customer was blamed for the difficulties rather than the hotel graciously trying to resolve the issues.

The room did not have a functioning television set. Staff was unable to fix it so we were offered the option to change rooms. After we packed up everything we couldn’t get into the new room because staff said they couldn’t provide two keys for one reservation. So we returned to our original room only to be accused of potentially defrauding the hotel by demanding a second room that we didn’t use. Desk staff was very cordial. Management was incredibly insulting to us. (By the way, the original TV set didn’t work because they did not hook it up to the Internet and couldn’t do so without contacting another company the next day. So why did they give us that room in the first place when it wasn’t ready?) And further, when we did change rooms the second day because they still hadn’t fixed the TV set, the new room had been slept in and wasn’t entirely clean. All in all incredibly bad service where the customer was blamed for the difficulties rather than the hotel graciously trying to resolve the issues.

No staff available at front desk during check-in. Terrible smell throughout the hotel. Rooms were dated.

No staff available at front desk during check-in. Terrible smell throughout the hotel. Rooms were dated.

Great location, friendly staff.

Great location, friendly staff.

I was surprised to find out that we had to pay for parking during our stay, as this wasn’t mentioned beforehand. Our AC also wasn’t working, and even though I reported it to the receptionist, it was never fixed. Thankfully, the weather was cool, so it didn’t make the stay uncomfortable, but it was still disappointing that the issue wasn’t addressed.

I was surprised to find out that we had to pay for parking during our stay, as this wasn’t mentioned beforehand. Our AC also wasn’t working, and even though I reported it to the receptionist, it was never fixed. Thankfully, the weather was cool, so it didn’t make the stay uncomfortable, but it was still disappointing that the issue wasn’t addressed.

The rooms aren't cleaned daily!! And there's a lot of trash in the guest hallways.

The rooms aren't cleaned daily!! And there's a lot of trash in the guest hallways.

Perros ladrando en la habitación de a lado...solo azúcar morena para la avena ... solo latos y vasos desechables...no me gustó. Muy diferente a Austin, RoundRock

Hotel was beautiful but railing comes off in the elevator. It smelled very clean and the staff was friendly.

Hotel was beautiful but railing comes off in the elevator. It smelled very clean and the staff was friendly.

This was a terrible experience from the start. The hotel didn't recognize my reservation saying that it was under someone else's name even when I showed them the printed confirmation. The hotel felt neglected. Trash was piled up in the hallways for more than a day, room was cleaned every other day, the fridge in the room stopped working and all my food ended up spoiled. It didn't feel like it was a Hilton chain hotel. Breakfast service almost never had black tea.

This was a terrible experience from the start. The hotel didn't recognize my reservation saying that it was under someone else's name even when I showed them the printed confirmation. The hotel felt neglected. Trash was piled up in the hallways for more than a day, room was cleaned every other day, the fridge in the room stopped working and all my food ended up spoiled. It didn't feel like it was a Hilton chain hotel. Breakfast service almost never had black tea.

Detalhe é que estava em reformas

Localização excelente do Hotel, equipe atenciosa , estacionamento fácil , café da amanhã sem muita variação , mais dentro do padrão americano , quartos limpos a cada dois dias , hotel com quarto suíte bem equipada e com excelente tamanho .

Localização excelente do Hotel, equipe atenciosa , estacionamento fácil , café da amanhã sem muita variação , mais dentro do padrão americano , quartos limpos a cada dois dias , hotel com quarto suíte bem equipada e com excelente tamanho .

The room was very clean and the staff was beyond friendly. They were hospitable.

The room was very clean and the staff was beyond friendly. They were hospitable.

Good

Good

Ok property. Needs some maintenance. Bathroom faucet kept coming off while showering.

Ok property. Needs some maintenance. Bathroom faucet kept coming off while showering.

Room service was not good . Shower gel was not refilled service only every other day .. front desk employees not present most of the time .. coffee was awful .. water leaked out the shower due to not having plastic curtains and would leak all over floor .. pool was dirty and cold would not return

Room service was not good . Shower gel was not refilled service only every other day .. front desk employees not present most of the time .. coffee was awful .. water leaked out the shower due to not having plastic curtains and would leak all over floor .. pool was dirty and cold would not return

Very clean but room for 4 only 1 fork, 3 small glasses and 3 dinner plates. Perhaps check all equipment bfore reletting the room. Room service good and staff very friendly.Having to pay for parking in hotel grounds not very happy about.

Next to I-4 so pretty noisy but not horrible unless a motorcycle goes flying by. Shower made a loud noises. After going out and returning room has a musty smell, I’m guessing since we turned the air down (read reviews that night and others mentioned the smell as well) because when we got there we left to check out grounds. Pool was beautiful and cold. Hot tub was a bummer not working. Pool towels were like dish towels in size. Gym and Basketball area were nice. Breakfast was yummy. Wish there was bacon. $27 a day for parking - absurd! 3 of 2 elevators worked. Thought there as only one at entrance until we got to the 5th floor and half way down each hall was an elevator. Check out.. found a broken cart during breakfast. It’s not enough to make us NOT return in the future but will definitely look at other hotels.

Next to I-4 so pretty noisy but not horrible unless a motorcycle goes flying by. Shower made a loud noises. After going out and returning room has a musty smell, I’m guessing since we turned the air down (read reviews that night and others mentioned the smell as well) because when we got there we left to check out grounds. Pool was beautiful and cold. Hot tub was a bummer not working. Pool towels were like dish towels in size. Gym and Basketball area were nice. Breakfast was yummy. Wish there was bacon. $27 a day for parking - absurd! 3 of 2 elevators worked. Thought there as only one at entrance until we got to the 5th floor and half way down each hall was an elevator. Check out.. found a broken cart during breakfast. It’s not enough to make us NOT return in the future but will definitely look at other hotels.

We had bad experience with our room took the hotel to change our room bad odor

We had bad experience with our room took the hotel to change our room bad odor

Nothing working I had to keep falling down dishwasher flow

Nothing working I had to keep falling down dishwasher flow

Had asked for a walk in shower for my son that did not happen. No shower hoses had to purchase one. Handicap parking was a nightmare. The elevator closes to the room did not work and the exterior door closest to the room would not open from the outside with the keycard. On the last night a group of young children were there running the halls yelling and playing on the elevators with no supervision.

Had asked for a walk in shower for my son that did not happen. No shower hoses had to purchase one. Handicap parking was a nightmare. The elevator closes to the room did not work and the exterior door closest to the room would not open from the outside with the keycard. On the last night a group of young children were there running the halls yelling and playing on the elevators with no supervision.

No

No

O quarto é ótimo! Precisa dar uma renovada nas camas.

Overall a great spot to stay if you want to go to Disney or Universal, your about halfway between the two. The rooms are recently refurbished and in good condition. About what you would expect from this price class. Has a pool and hot tub, gym and shuttles to Epcot. Good amount of parking (additional fee). Each suite has a kitchenette, couch, dining table, a large living room, decent bathroom with good pressure and hot water. Staff very friendly and helpful. I would definitely recommend if your either looking for a spot or planning a vacation to the Orlando area.

Overall a great spot to stay if you want to go to Disney or Universal, your about halfway between the two. The rooms are recently refurbished and in good condition. About what you would expect from this price class. Has a pool and hot tub, gym and shuttles to Epcot. Good amount of parking (additional fee). Each suite has a kitchenette, couch, dining table, a large living room, decent bathroom with good pressure and hot water. Staff very friendly and helpful. I would definitely recommend if your either looking for a spot or planning a vacation to the Orlando area.

We had to change room due to features not working. The sinks and bath plug holes really smelt bad. The breakfast was really bad so limited no breakfast tea I had to ask every morning. The quality of food was absolutely awful. I would not stay at this hotel again

We had to change room due to features not working. The sinks and bath plug holes really smelt bad. The breakfast was really bad so limited no breakfast tea I had to ask every morning. The quality of food was absolutely awful. I would not stay at this hotel again

Extensive reception, lobby and downstairs area renovations that we were not notified of in advance. We had to walk through this for a whole week with 2 small children. The heated pool was broken

Extensive reception, lobby and downstairs area renovations that we were not notified of in advance. We had to walk through this for a whole week with 2 small children. The heated pool was broken

Quarto bem confortável, tem tudo que precisa, de cozinha. Espaçoso

The reason I did not rate it 5 stars is because a $130 parking fee was charged when I was sure the booking covered parking at their own hotel. It is not nice to not disclose all fees up front and these hidden fees are ways that undercut the experience just starting on the first day we arrived.

The reason I did not rate it 5 stars is because a $130 parking fee was charged when I was sure the booking covered parking at their own hotel. It is not nice to not disclose all fees up front and these hidden fees are ways that undercut the experience just starting on the first day we arrived.

Hot tub was out of service. Parking fee was ridiculous $27 for parking per night.

Hot tub was out of service. Parking fee was ridiculous $27 for parking per night.

It was ok.

It was ok.

The breakfast is really nice, they have a good variety of food. The Mickey waffles are great.

Nice , remodeled, clean, Free breakfast, no walking to stores though, Uber is your friend

I did not like that I have stayed here 2 other times. And this time I was notified when checked in of parking fee. 25 per day. Which was not notified before, and could not even find no where to park.

Upon entering the suite the tile baseboard at the entry was cracked and missing. The microwave touchpad display was broken. The bathroom in the room with two beds is in disrepair. The tub spout was hanging off the pipe. The floor tile was loose and missing large sections of grout. Some of the receptacles in the nightstand between the two beds did not work. The lamp in the room does not have a receptacle available for power. The door to the bedroom with the King bed cannot be opened or closed without disturbing anyone inside the room. The master bathroom needs repair. The floor tiles are missing grout. The toilet seat looks like it was chewed on by a dog. The shower wall tile is broken at the shower rod. They could not move me to another room. Upon waking the next morning I discovered the in room coffee maker would not turn on. I went down to the lobby and the night clerk was not able to get me working coffee maker. The lobby coffee area was in total disarray with trash and spilled coffee and creamer on the countertop. Coffee was unavailable. I was given a refund of the $27 parking fee. That’s embarrassing compensation.

Very lovely place overall!

Honestly I love everything about the property the only thing I dislike is paying for parking I didn’t like having to pay for parking but also the people that stayed nearby on the 5th floor and above us were so loud it was annoying. Like I understand having kids but why are your kids screaming and doing the most after midnight and running down the halls as if they have no home training. I found it distasteful and rude.

The property is always the best and nice and beautiful

Didn’t have sign to put on the door I had to go to the lobby to get ice cause the ice machine was broken. They had expired chips In the lobby shop. Website should post that we have to paid for parking.

It was horrible that we had to pay for our parking for the whole stay and there was limited parking spots.. the first few nights we had cold water and a few staff were rude and they had construction goin on which was unsafe for kids and noisy

Special thanks to "Quincy" at check-in. He was very helpful & informative. We had a room on the 4th floor & everything was impeccable. The elevator, hallway, & our room smelled of "new construction" because it had just been remodeled. Furnishings & carpet were all new. Bedding & linens were comfortable & clean. No complaints.

Not a lot, a lot wrong with the place. Our shower water would just trickle, we we couldn't wash our hair. The room floors were dirty, dried blood on bathroom floor, not enough towels, bed mattress was old hard, pillows smelled horrible. The breakfast food was cold at 8:00AM.

Laundry room not open at all. Dishwasher & Microwave did Not work. The Room Card key lock did Not work & we had to wait in passage way until a staff person had time (sic) to come & use their Master to open.Very distressing for my young children .We got No help from Staff or Manager so we Booked another Hotel for remainder of holiday 8 days & Checked out. No offer of compesation or refund.*N o one cared !!** Worst stay ever >> Beware & Stay away.

The room was very nice & clean. The staff was very friendly.

Shooter driving distances to amusement parks, food, and Gatorland!

Front Desk were incredible and very attentive and knowledgeable. We especially appreciated them

Had stayed here before and this is why I booked here again. Sadly, things have declined. The water pressure in ours suite was so bad that the toilet would take about an hour to refill before it would flush again. I complained 3 days in a row and they kept saying they were sending someone, yet nobody ever went to fix it. Thankfully, the water temp was hot and the a/c was cold. Other than that, I will not return. Breakfast was also lame with really watery eggs, burnt sausages and more like continental style, in my opinion. Ohhh and now we have to pay to park. So for our 3 night stay it was almost $85 just to park!

Excellent to stay in family or alone. Good attention. Near from many places to shopping.

That they have breakfast don’t get to enjoy the pool or anything else because the room was dirty and nobody wouldn’t come help The staff were rude the rooms were dirty the sheets had dried up blood on them the AGM was very dismissal the front desk manager is very hostile the AGM told me I could have put blood or pulled my hair out so she wouldn’t give me a refund or discount my room at lease and I have pictures to prove it all my trip was bad because of this horrible hotel

Had no hot water

Glad I saw it later I would of go crazy

It was okay, friendly service, not bad but not great

Parking Was Expensive and Lots of Construction Everywhere

We arrived at 2am for a night of rest and were woken up at SEVEN AM for renovations being done on the third floor which was completely undisclosed to us. I would have stayed somewhere else had I known I’d spend almost $100 for a night of REST and get no sleep. We tried to call and no one would pick up the phone, and when they finally did they just dismissed us.

THE ROOM OVERALL WAS A DECENT SIZE HOWEVER, THE REFRIDGERATOR WAS NOT AS COLD AS IT SHOULD HAVE BEEN ON THE COLDEST SETTING. ALSO THE HOT WATER TEMP SHOULD HAVE BEEN A LOT HOTTER. THE AC TEMP WAS NOT AS COOL AS IT SHOULD HAVE BEEN EITHER. THE CLEANING PEOPPLE CAME IN AND DID NOT PROVIDE ANY COMPLIMENTARY SOAP OR TOILET PAPER. THANKFULLY I BRING MY OWN TOILETRIES BUT I DID HAVE TO BUY TOILET PAPER. I WORK REMOTELY ON ONE DAY THE INTERNET WENT DOWN FOR 4HRS. CALLING THE FRONT DESK OFFERED NO HELP. ALL THEY STATED WAS THAT THEY JUST WAIT FOR IT TO GET BACK ON. MEANWHILE I LOST 4HRS OF WORK. REFRIDGERATOR AND THE AC. THE TEMP FROM AC AND REFRIDGERATOR JUST WASN'T OPERATING AS IT SHOULD. HOT WATER TEMP SHOULD HAVE BEEN MORE HOTTER.

The AC didn't work in the main area in our room. Parking is $27 per evening for hotel guests. The carpet in our room was in bad condition. Construction in the lobby. The only functioning ice machine I saw was on the first floor. The only elevator close to our room was reserved for on-site construction workers.

Closet door fell on its own Carpet very dirty Tub clogged

Water in shower was Luke warm never got hot. Turn up the heat on water

Cleanness Staffed Internet connection Towels Dirty Pool Hotel under construction

We came in late in the night, surprised that we had to pay for parking when it said on Expedia it was selfparking free. Then we noticed our room was musty smelly and looking around our room's furniture, it was moldy/black mold on it.

Friendly staff, clean room suites convenient to shopping and dining

It was not disclosed that there would be a $30 per day parking fee. Not even in the fine print. We were assigned a newly renovated 7th floor specifically #706. The WiFi did not work and the air conditioner in the living area did not work. We had to leave the bedroom door “open” using the bedroom air conditioner in order to cool the entire room. We reported immediately on our first night and absolutely nothing was done and there was no further communication from front desk from one shift change to another. Considering the amount of money we paid upfront and for this hotel not disclosing the nightly parking cost or addressing the ac problem and lack of advertised WiFi is really a deal breaker to ever return or even suggest this location to anyone in the future. DO NOT STAY!!!

Major delays at 4pm check-in even though I booked and paid for my room in advance. For the check in delay, I was compensated 1day free parking for the inconvenience.

Great staff and the facilities are clean and updated or being updated. The staff were happy, pleasant and helpful.

Nice place

Great plave to stay near boh amusement parks

We’ve traveled several times to Orlando and this was easily our worst stay. We requested an early check-in and arrived at 3:30 (30 min early). Our special needs child takes a medicine at 4pm and needs to lie down comfortably. We were told our room wasn’t ready and waited an hour in the lobby. Our original room still wasn’t ready and we were given a replacement on the 7th floor. The phone didn’t work, the internet didn’t work, the bedroom temperature couldn’t be controlled from the wall, and the shower water never got warmer than room temp. We called the front desk and showed up in person, several times being told that maintenance would come fix the issue but never did during the 2 day stay. The walls are thin and we heard the noise of the road and housekeeping at all hours. The pool was too dirty to use, the eggs served at breakfast were powdered and nasty, the pastries were very stale. Don’t forget the $27 per night parking charge for a relatively quiet area. Save yourself the headache. While we waited for the room to be ready we heard call after call complaining about the conditions so it wasn’t just me.

We've stayed at Homewood on several occasions. Each time the service is outstanding. They keep upgrading their facilities. The breakfast is outstanding. You feel welcome at this hotel and the staff is always ready to make your stay a remarkable one. Thanks!!

N-A

Although this hotel was in a great location and was easy to get around , the hotel itself was under construction and the water/ shower in room was never hot, just warm. The pool Spa was cold. And paying guests you had to pay for parking! The breakfast was good , the kids love it. I would probably ask questions directly to the hotel before booking third party.

Room was not ready at 4:00 check in, several guests were waiting for rooms. Waited 45 minutes until room was ready. Front desk was as helpful as he could be. Decent size suite but there was trash behind the pullout couch and under the mattress, refrigerator door needed repair, no soap in the room. Pool was dirty, hallways were dirty. Breakfast was really sad, nothing edible but toast and coffee. It’s true what they say you get what you pay for, fine if you’re on a budget I guess but next time I will be upgrading for sure.

Everything was pretty good. I only con was paying for parking.

Front desk staff and manager were incredibly rude and made us feel unwelcome. The ice machine was broken through our entire state. As was the water fountain. The Wi-Fi was also not working throughout our stay, and the manager gave us a phone number to call to resolve our own Wi-Fi problem saying that he wasn’t going to do it. I will never return to this location.

I rarely write reviews, but my experience did not match the high ratings I saw when booking. The room had an overpowering bleach smell, and by the next morning we discovered the kitchen sink had a rancid odor with no way to plug it. The AC in the bedroom barely worked, the shower water was cold, and none of the ice machines functioned. The hallways were also hot and humid with no air conditioning. Would not recommend staying.

Property was under renovations. Staff was amazing. No hot water until the last day.

U pay for daily parking, the room smelled weird, it was heavy dust in the a.c vents which was next to sleeping bed,sheets were dirty

It is a good hotel

This is my second time staying here, and I will definitely come back again.

I spent a great deal of time at the front desk as after we checked in and got in our room the pull out couch bed was not opperable so had to go back to the front desk. Between myself and someone that was sent up we had to both pry the bed out to utilize it as it was broken. Was later back at the front desk as the ice machines were not working. I was told they thought the one ice machine on the 4th floor forked but a lot of the other floors didn’t. But I could walk across the parking lot to their sister hotel and get ice from that hotel. The next day after returning from a waterpark all day we returned to being locked out of our room and was back at the front desk. I was told that room was scheduled for construction as were many of the rooms on that floor were so I was going to need to move rooms. After asking if it was related to the couch, no, it was planned construction which would have been nice to know prior to checking in. With a wife and 3 little kids we needed to pack everything and bring it back down to the lobby to get checked into a new room. It was a huge inconvenience which caused a lot stress, wasted time and much later bed times for kids than what we wanted. Both rooms were very dirty one with black mold.

Thanks to a great stay

Need to fix AC in the halls.

We stayed for 2 nights there. The carpet was dirty and smelly. The sink was leaking , the water pressure was horrible that it’s like peeing . We told the front desk three times but they kept saying they would send someone to check it out asap but nobody was really show up to take care of the issues until we left the hotel. It’s very disappointing and I would not recommend this place for anyone to stay especially family with young kids.

Cleanliness and safe.

Great service, wonderful front desk staff, room was spotless, great hot breakfast buffet near Disney, food, shops

Hotel is dated . Was in middle of construction renovation. Everything looked old and chipped and walls not cleaned and hallway not Air conditioned.

-Served same thing everyday for breakfast(fake liquid eggs) no bacon. -They put us on the floor that was under construction. Noise started at 8 until 5/6pm. Was told nothing could be done. 1Problem at check out. -There was a basketball court but no basketballs(what’s the point). -Hallway and elevators have no a/c.

On the map seems very close to the mall / restaurants etc but in reality this is not the case as there is a highway between so requires a car or a 40min walk

For y desk very cordial and good breakfast

Water was an issue the whole week. No one notified us at the front desk upon checking. We noticed a small sign by the door to boil water to drink and brush your teeth with. At that point we had already completed a grocery delivery order so super frustrated by this. They didn’t even put water out at breakfast. They could have put out bottle water or boiled it and put it in a dispenser.Front desk knew nothing about anything happening in the hotel. The Wednesday social that was posted in the buffet area was canceled with no warning and we adjusted our schedules to attend.

We didn’t get to the hotel until about 3am due to flight delays. There was no one at the front desk so we had to go next door to the sister hotel to get help, this took about an additional 45-60 mins. Once checked in everything went very smoothly. The staff was very accommodating. Only negative experience was having to constantly ask the cleaning staff to clean the room as we needed new towels and wash clothes at a point.

The hotel was very clean, very quiet, the only thing was bad was there was no hot water to shower with due to issues pertaining the waterlines also there were dirty towels that were left inside of the sink cabinets

Shower had no water pressure at all! No hot water, and toilet wouldnt flush. I called the front desk 3 times, and no one ever answered. I walked to the front desk and the guy was just sitting there. Someone also opened our door while we were in the room then shut it quickly. If it was housekeeping they didnt knock, they just opened the door.

I would never recommend this place to anyone.

Todo bien

The hotel was under renovations. The air conditioner on the 2nd an 3rd floor didn’t work. The hallways were hot. Our room had mold and only the air conditioner in the living room worked. The pillows also had mold on them that were stored inside the TV console in the living room. The room also smelled wet.

Therefore we could not use the pool.

Need to pay for parking. About $27 a night.

Very bad Hotel I recommended know any people come here and Expedia app know any help very bad I am a call the Expedia office no any help8 dirty damage room proper fan not working and shower not working door proper not lock.

I recently stayed here with 3 other people on vacation and the door to their suite was broken and didn’t get fixed even after calling the front desk. We contacted the front desk multiple times and still had no access to wifi in our rooms the whole week. They were doin construction on the floor directly above us and it woke us up early several times the last two days of our trip. Housekeeping is only every other day and the dish washers don’t work well.

Best part breakfast is included in the stay lol

Everyone was so polite and the pool was very pleasant! Thank you !

What I didn't like........ 1) Paying 27 a day to park 2) Getting off the elevator on the 3rd floor and a huge pile of trash sitting there.(With diapers, etc....and it was there all weekend, terrible smell) 3) Dirty sheets( having to wait over an hour to get new sheets, and then to be told that the nighttime person left and know one would be coming to change my bed linen) 4) Having to change the bedsheets myself because know one was available to change it. Watching 3 different front desk people contact house keeping to change the sheets and it never got done. 5) Getting a final bill and all my info is incorrect on my bill? After everything I registered for the room with had my correct information on it 6) The many health code violations were committed just by having trash lying in the hallway and that smell and heat not helping 7) Worst Hilton Stay ever

Was excellent the only problem is the parking . They charge $25 each for parking your car . Just terrible

Great 👍

The room was in need of lots of repairs from the whole in the wall from the door knob to the tub that sounded like you were going to fall through to the floor below. Carpet was stained and had an odor to it. Phones to front desk weren't working which they didn't tell you. No new towels without asking.

Location was great. Size of room was great

The room wasn’t clean. A lot of dust and hair on the floor. Bathroom is dirty

The room was shockingly very clean. The staff seemed overwhelmed at times. Things definitely move slower in Florida than NY but things here are cleaner then NY and that's something I'd take over anything. The beds were ok. Hotels really need firmer pillows. There were no options when we called and asked the front desk. The pool was enjoyable but not as many lounge chairs when we did want to chill at the pool. The water was very delightful and as clean as it could be considered all the trees around it. Something that did throw me off was no air in hallways only in the rooms. We were dying in the elevator and the hallways. It makes for stinky nasty smells as well because people leave there garbage out for housekeeping. But it was so hot and damp walking through until you get to your room. All in all the breakfast was warm the coffee was hot and the rooms were definitely clean. That was most impressive to me.

Bed were very comfortable

El refrigerador no servía, la primera noche no había agua caliente, la luz de la recámara no encendía, la caja fuerte no funcionaba, las cortinas no cubrían la luz del sol por la mañana. Se les hizo saber estos problemas a las amas de llaves, pero nada hicieron. En la recepción también fueron indiferentes a los reportes

Very humid and hot. I won't recommend it.

Great service

Horrible service so far. Cold water. No toilet paper or towels. wifi barely worked. Couldn’t get a cold shower for my 11 day stay. Nobody was ever at the counter when needed.

My 7 nights stay. I was assigned Room 518 and told parking fees charged, anything after 5 days was free. I got to the room: The telephone did not work, the safe did not work, and the remote control in the living room was missing. I went downstairs to the front desk and reported the problems. The clerk wrote my complaints on a clipboard and assured me they would be taken care of. I reported this to the day clerk each morning, and told it would be fixed. I returned each evening and nothing was done. This went on for 3 days. On day 4 a remote control was placed in the room with dead batteries. I went down to the desk and was told I was lucky because I received the last batteries. Nothing was done with the phone or the safe. I had to take anything of value with me each day. I reported the problems 5 days in a row. Nothing was ever done. I think the phone was intentionally not fixed so I could not call the desk with my concerns. I check out after 7 nights, I informed the clerk again of the problem. I was told my balance was $0. I asked about parking. I was told I needed to scan a sign in the parking lot. I said I did not know this and would like to pay for 5 days now. The Manager, Karina Fontanez Nieves told me to email a letter explaining the situation and parking would be waived. I sat down in the dining area and immediately emailed the letter before departing. My credit card was charged by the Rental Car Company for 2 parking ticket from the Hotel. SAD!

We requested clean towels on our second day along with toilet paper, 3 times. We did not receive towels or TP until we went to the front desk and complained. This is after we had used all the tissues in the room and my purse. The hotel defiantly needs an upgrade. The comforter on one of the beds had a huge hole in it.

The moment we got there and waited to check in the woman checking Us in was on a personal call when we sat there and waited 10 to 12 minutes while she spoke on her cell phone acting like she's booking someone's reservation until I realized she was on her personal cell phone taking a personal call after that mess making us wait disrespectfully while she takes a personal call we went up to our room only to find out that our air conditioner wasn't working and we checked in July 13th 2025 the middle of July the living room air conditioner was broke it was 85° in the room the bedroom air conditioner worked okay we couldn't survive that in July in Orlando we ended up having to move five different times to find a room of which the bare necessities functioned such as the air conditioner like it should in the middle of July in Orlando five different rooms four different floors not to mention every time you walk out of your room into the hallway the hallways are a hundred degrees Plus you can fry a steak on how hot and thick the air is in the hallways no housekeeping we were there for four nights housekeeping came in our last night we were there while we were not in the room took all of our towels didn't pick up any of the bedding didn't vacuum didn't clean up anything the only reason we knew that the housekeeping came in is cuz she took all of the towels and didn't replace any did not replace any of the soaps did not replace any of the replenishable wash products in the shower

Not impress with this property for being a HILTON property. We mainly needed a place to sleep and close to parks, but it just had a smell walking in as dirty restroom. I frequently had to ask for towels and room service. I requested to have my linings fully changed since we stayed for 9 nights and I was informed I was going to have it done and never did. Basketball court had no BALLS for kids to play, I have boys, and they were excited about the basketball court, and they were told there was no balls. Might not be a big deal but my boys were looking forward for that on our off days from parks. I regret not going with my other option of HOTEL.

Staff was great. Location was excellent.

Our room did not have a working vent in the bathroom, the light about the bed did not turn on, the sink didn’t drain fast, due to the humidity the walls were pealing and black spots, did not have hot water in the bathroom during showers. We went to the front desk to even pay for an upgrade but was brushed off.

One room blood stains on the street the other room the air conditioner didn't work well it was a hot mess

Good place just cold shower only

It was a nice enough place. It’s a little outdated and old but the bed was comfortable. The water did not get warm for showers but they said that maybe the water heater needed service. The breakfast was really good.

1. Checking into the hotel, the guy at the desk just didn’t seem to know what he was doing and didn’t really care about us when we were checking in, just seemed lazy and non chalant, not very welcoming 2. In the first 10 minutes of being in the hotel room, i spotted 4 things that were off. An active water leak under the bathroom sink and a puddle of water on the floor. Secondly, the door blocker/stopper on the wall was missing a screw and the 2 other screws were loose and the whole stopper was moving around like crazy which isn’t safe especially if you want to block the door from anyone trying to get into the room. Thirdly, the shower head was just not spitting out a lot of water at all and only had two settings and they both sucked. And the last thing was the overall placement of the furniture in the room. When you walk in, you have the couch near the door and kitchennete. Along the wall in the middle of the room, you have the TV facing the wall where the desk is sitting, and you have the bed at the other end of the room. I had to move the whole TV stand and TV just to watch the thing. Not sure who decided to put the furniture where it is but none of it makes any sense. 3. The staff was hit or miss depending on who was there. One guy was really helpful, the other guy during the weekend just didn’t seem to care about the place or his job, as mentioned above. I can go on and on.

Not what I expected. The carpet in the room was unclean, half the lights were defective, the toilet flush system as well. Breakfast was very basic, contrary to what the review was for best voted breakfast, I do not actually know where that vote came from. Selections ran out early, toasters weren’t effective and old. The staff was very friendly and tried to help as much as possible.

Muito bom na recepção inclusive com o atendente falando português, café da manhã bom, cofre no quarto, camas boas, porém, a limpeza deixa a desejar, entravam no quarto a cada dois dias e nem todos os lixos eram retirados, a água do banho teve dia que não esquentou, tive que reclamar. Por fim o fogão estava com um acendedor quebrado e mesmo reclamando não foi concertado.

Cold water with showers that shut off on you, obnoxious ac units making loud noises all night , toilets that don’t flush , sinks that leak every where , rooms barely got clean

Hotel was a bit rough. Carpets dirty,dinghy.

Thank you for your service

Our rooms did not have hot water until the last night of our stay despite speaking to the front desk. When housekeeping cleaned the room on the second day, our used towels were folded and placed back on the rack as though they were new. Only one of the beds was made, which is fine, but why make one bed and leave the other two unmade. Only half of the garbage cans were taken out. The listing shows that there are shuttles to Disney parks. That is not an accurate description. If you are going to Disney, I would call and get details on where and when the bus runs. I was disappointed in a Hilton property.

Didn’t care for the breakfast and not enough cream for coffee in my room.

The property was nice and clean

The gentleman at the front desk always friendly. When I

Overall, our stay was just okay. They tell you that the rooms are cleaned every other day. However, although every other day we did get fresh linens and towels...our trash was put outside of our room and left there, the floors were not swept and the bathroom was not cleaned.

The hotel is terrible in every way, it doesn't look like a Hilton standard hotel, they add hidden fees and charge $27 per day for parking, outrageous!

Just a few things

This was probably once a very nice hotel, that now is in need of renovations. The tile on the bathroom was coming up, there were large cracks in the walls and ceilings, the sink was broken, the flush handle was broken, the carpets were stained and old, there was no hot water. There was a water main break in the area and we couldn’t drink the water, but they did not offer us free bottled water, I had to pay for multiple bottles! There are tons of hotels in this area and closer to the attractions. Do not pick this one!

Good

I normally stay in another homewood but they didnt have accommodation I needed. So I chose this one which is about 20 mins. away. The room had a smell and when investigating found the dishwasher full of standing water. It had to be there a while because ot was all moldy. We did not have hot water at all during our stay. I went to front desk complained and when came back to hotel that night still nothing was done. The parking fee is outrageous and per car. At our other locations we stayed we didnt have a fee or it was $10 per stay. And it didnt cost us per car as my significant other will meet us later when he got off work. I will not be staying at this location again. Never had this with the other locations I've stayed at.

It started off roughly but they made everything better great understanding staff I will be back very comfortable

Cons: The hotel is next to the highway and our room face the highway, it is very loud even during night times.

They would of got a better rating if they had working hot water n if the free WiFi worked and if possums wouldn’t run into the pool area

They didn’t clean the room every day. The day when they did clean, they didn’t put towels. We arrived and we waited one and half hour for towels. The shampoo dispenser didn’t work. We talked with people the reception and people of cleaning but nobody fixed. The breakfast was the same every day, same eggs, same fruits….if you stay in the hotel 8 days you don’t want the same breakfast.

All in all the Hotel was good, it’s near Disney, Universal, Outlet mall and Target. I find the hallway a bit off since not all the walls had wallpapers (like they fell off). The room was good and clean. I stayed with my son and it was perfect for us. Laundry facility, the laundry room is clean with new washer and dryer. The pool was also okay my son loved it, on the days that we stayed the pool was clean.