Holiday Inn Orlando International Airport by IHG

Hotel is very nice and the pool has sun all day. Only downfall is the bar is only opened for a few hours a day. Breakfast buffet is definitely worth the price, it has a nice variety.

when we visit fl , we always book here , close to the airport

Great location to the airport and places to eat/shop

The only hot breakfast offered was a buffet which was very pricey. The cost was $17.99 and the food variety was not good. Way overpriced for the food items offered.

I didn't like that there was no free breakfast offered. There was a night kids were bouncing balls in hallway, they were yelling at each other during the evening hours which startled us.

The room was clean and the staff very helpful

Good.

location

Property is in need of renovation. It just looks tired.

Location…it is Near everything, airport, restaurants, gas stations… Lobby and Room was clean. Lobby was extremely hot. The check in took longer than expected, was uncomfortable due to the heat in lobby. The outside of building needs painting!

Staff is amazing and very helpful.

Good

Staff is very friendly and accommodating. The hotel is beautiful and well maintained. It was a very nice stay.

The shuttle service was on time & quick. I have no complaints & I would stay here again!

The food and bedrooms

Great stay

Aircon was very noisy and poor. Hotel was in need of a refurbishment. Arrived at 2230hrs and was informed their would be no water from 2300hrs until 0530hrs the following day. Not what you want when you have had a long transatlantic flight.

The facade of the building is falling off, breakfast in not included, I think they forgot the definition of that word. The doors to the rooms are very thin and anyone passing by you can hear. The shower are very much to be desired with water pressure being very low. As well the parking is not free it’s $17 a night.

Was unaware there was a $15 per night fee to park our vehicle at the hotel.

Professional staff and service

.

The lobby area was huge so it accommodated our large group to hang out together. The service was great! The breakfast was horrible. Don’t waste your money. There is a Denny’s across the street. Our room stunk so bad like dirty cat litter and cat piss that I could barely sleep. I’d give one star but the front desk staff was AMAZING!

Exceptional

When O get in there busy but when I open my room very humid bad smell

Great stay, will rerurn!!!!

Very good

As I went to make coffee, a cockroach crawled down the wall and passed me in the floor. I have been to a great amount of hotels and never saw cockroaches in any hotel room. I messaged the property and did not get a response.

No continental breakfast Parking fees

Very dis satisfied. And still have not received a receipt for my room or for the security I had to give for incidents of 150.00. I did not get anything extra for what I paid. As I flew in for a Centropix Academy event. Very very disappointing

Clean and spacious

N/A

They're was water on the carpet on the room, it took 15 minutes for someone to answer the phone for a washer up call and then I never received it. 4am. Would not stay there again

There was a HUGE cockroach in our room and our pillows had stains on them. Called and asked for them to deliver sugar and cream and it was never delivered. AND to top it off I tried calling next day for some sunglasses that I think may have been left in my room and the lost and found department was NOT happy when I asked them if they found it. Literally was speaking extremely rudely on the phone to me and my husband, yelling at us to provide a name that we provided 3 times, then when she finally found our reservation she quoted what she was typing “customers decided to leave sunglasses behind” -“ there I made a note and we’ll call you back if it’s found” Then she hung up! I tried calling back twice and just got transferred to numbers that hung up on me. I tried so hard to give this place a chance but NEED to leave a review and warn people. AVOID this hotel!!!!

Staff and shuttle to airport

Breakfast and staff

Shuttle. No free coffee downstairs. Having to pay for parking.

Shuttle. No free coffee downstairs. Having to pay for parking.

Lissette was excellent very very helpful with suggestions and places we needed to go .. very pleasant to take to

Staff was fine. Smelled a little musty

Very clean, staff super friendly, affordable, the pool and arcade game was a nightlight for my kids

Had dinner on Friday night it was excellent. STAFF: Wonderful. 5 star for all them.

Close to airport Very tired building in need of a total refurbishment. Acceptable for an overnight stay linked to the airport but no more than that.

It's a clean and decent place. I do recommend, but it just does not have a wow factors

My stay here at the Holiday Inn international airport at MCOwas quite lovely. Everyone was kind and courteous, and most importantly the hotel and the room itself was in excellent condition, very clean.

Toilet was about to overflow. The TV didn’t work. The carpet felt damp. It was loud and a car alarm kept on going on.

Great check in service, great beds, great shower, very clean.

Good

After a long day travelling the staff were friendly and patient with my tired brain, and the beds were very comfortable.

Excellent location for an airport stop over

The breakfast buffet was pricey, so we chose to not eat it. Shuttle drivers were timely picking us up at airport

Location Pay to Park

Exceptional

Location Pay to Park ?

Clean room

Great place Restaurant needs some attention to details

Every time I arrive in Orlando, I stay at this hotel. I’ve tried a few near the airport and this has been my favorite choice. I especially enjoy having a decent restaurant inside the hotel, so after my long international flight, I don’t need to go out and find one. It’s very practical and with good food, breakfast or dinner. Hotel room is clean and comfortable, staff friendly. Only once did I have a room above the outside smoking area near the pool, and there was a noisy group outside talking late into the night. I had a long international flight over, haven’t slept in 20 hours and it was impossible to sleep with the noise because of their loud talking. I’m also not used to the noisy air conditioning that’s common in the USA and I turned it off.

I arrived 5 min early for the airport shuttle but it had left early & I had to scramble to get an Uber to airport or miss my flight. Hotel price on Expedia was supposed to be $101 & I was charged $156 by the hotel. Will not stay here again.

Worst experience ever

Hotel was clean , room was spacious and clean , staff were very professional. The only thing was the parking ,i think that if you're staying in the hotel parking should be free of charge.

Not at all!

The staff tried to charge us for the breakfast that was included in our rate. They insisted until we showed them the expedia receipt

Convenient location at airport and local restaurants

There was a smell in the room and we found a cockroach. The front staff moved us to a new room, but the ice machine didn't work on the floor. The hotel is older and it was not the nicest overall.

Got food poisoning from the food in the restaurant.

Exceptional

I arrived to check in around 1:30 am on Thursday 4/16. After checking in and going to my "assigned" room, I used the key card to open the door, only to find ANOTHER GUEST in that room! In bed, watching TV! I backed out of there so fast I only was able to apologize and say "Oh, I am SO SORRY". This could have been a bad, bad situation as I was traveling alone. I was then reassigned to a room on the bottom floor that SMELLED LIKE MOLD and cigarettes and was right next to the room, where I had to listed to loud conversations and 3am after flying all afternoon and evening 4/15 to 4/16. Not good.

We enjoyed our stay, the hotel is nice and clean. The staff was very nice and helpful. The only downside was that the elevators were not working properly. At one point, only one was working, and it was very slow. We had to take the stairs up and down a few times.

the location was close to the people I visited

the location was close to the people I visited

This was a very easy hotel to stay in before an early flight from orlando

Free shuttle and proximity to airport Conditions, we encountered cockroaches in our room.

Free shuttle and proximity to airport Conditions, we encountered cockroaches in our room.

Exceptional

The room was clean and enough room for at least three people. It was perfect for our overnight layover.

Yes

The room was nice, it was very convenient having a 24 hour shuttle. We just had a one night stop here. We went to the pool and liked it

Water did not get hot.

I will never stay here again. The room smelled like a very strong nasty cologne. Smelled like it was coming from the AC so we turned it off but the room still wreaked! When we called about the shuttle multiple times they never told us where to pick it up. They only just kept saying come outside until I finally begged them to tell me where to stand. For your reference.... They pick up at A4 or B42. That was Very annoying considering we landed at midnight. We booked with breakfast included then when we got to the property they said it's an extra $17.99 per person. Overall it was just a horrible 9 hour stay, but lesson learned.

The hotel told us at check in they were without water but would have it back within the hour. So we chose to continue to check in. Shortly after check in, we noticed they posted signs that said the hotel would be without water between 11pm-5am. We had to leave for the airport at 3:30am…the hotel said they would give us a discount on our rate. However they never followed through. Disappointed.

The room was amazing, staff were all very nice. Location for shopping and eating was perfect, and super close to the airport.

Arrived at the property at 11:45pm after a long busy day to be told they had scheduled maintenance from 11pm to 5am so there was no water in the hotel- when I asked for clarification they specified I could not shower or use the toilet. Too late for me to make other plans, especially since I had to leave for the airport at 5am. They never bothered to give me prior notice so I could have feasibly chosen to make other plans. They still had the audacity to charge the $50 incidental fee that they will return in 3-5 business days if deemed appropriate. When I questioned the situation I was given a “free” bottle of water and a snack size bag of chips, maybe $3 value. Hoping to get a couple hours of sleep I went to my room and was met by the biggest cockroach I’ve ever seen. It was basically camping, without any of the calm and beauty of nature. Stay anywhere else.

Lots of restraints near by

Essy access to airport

I saw no issues with this hotel! The lobby bar area is very expansive and comfortable.

Good hotel, just stayed one night to fly out of the Orlando airport. Nice to have a free shuttle to airport.

Exceptional

Bad

Nothing Everything

Nothing Everything

Good

Clean facilities

Only thing I can say is that the toilets in the rooms need to be upgraded to ADA standards because they’ll were too low

Superb

Good location, friendly staff, has 24/7 airport shuttle

Airport shuttle was fine. Staff was lovely. Room.was clean. No microwave in the room

No good My wife could not sleep whole night TERRIBLE

Staff was very accommodating.

Staff was very accommodating.

For the price and for an overnight stay the hotel was fine . Free shuttle was good for us . Our shuttle driver on the evening of Aor 05 was a bit rude . But I chalked it up to a misunderstanding .

Clean room

Very clean hotel and friendly staff. Full service restaurant in the hotel and airport shuttle were a plus. The reason I gave it an overall 4 starts because the shower head and hose were leaking, and water went everywhere when I turned it on.

Breakfast was not a value. Very over priced for what you get.

Being charged 2 times & both places saying they each are correct on their own. Currently disputing which one will be reversed/refunded. Convenient location, not too expensive for the amount of time I spent in the room.

Staff was very friendly and helpful!

Their rooms weren’t bad, however, the couple we were staying with had several cockroaches in their room! They wanted to transfer hotels, but settled on a different room, once they got the different room everything seemed to be fine. Except nobody got much sleep that night wondering if the cockroaches were crawling around on them!

Ice machine broken on my floor but the staff at the bar helped with getting me ice

The location , price, and staff were great. Poor sound proofing. Doors slamming and people in hallways all night kept everyone awake.

We had a cockroach in our room (have a picture) told staff via text and they never responded back. We had 11am check out and the cleaning lady was banging on our door at 10:00am asking if we were leaving.

No. And way too priciy.otherwise very nice

.

Checking in was easy and the pool area was very nice!

Staff at check in was very friendly. Room was clean.

Huge bug in our room. Restaurant was short staffed—long wait for service and did not receive what we ordered. We were promised rewards points for the bug issue/room change and they did not honor their word.

Short stay not much to review. Grand daughter enjoyed the pool.

Convenient to airport, good selection of Restaurants within walking distance.

everything

Great staff, Good breakfast, Good Internet Connection.

It wasn’t clear that the shuttle was picking up at the airport every half hour. There was a sign in the hotel, but not while making the reservation. The only bumpy part of my experience with the hotel

Close to the airport, the shuttle service is great. Checkin desk staffs are friendly. Lobby looks great. The room shows little aged but remain clean. Overall a nice stay.

Shower was leaking from the hose itself in the tire bathroom went to the desk to ask to get it fixed as we were going to leave that morning for a cruise and nobody came after half an hour so we just left very disappointed.

Provided Shuttle!

TV did not work

no

Airport shuttle service poor waited one hour

Very comfortable, scenic pool, bar, restaurant, free parking for guests (and their day visitors). I've stayed at this Holiday Inn, for the convenience of the shuttle, about four times. Happy every time.

The property has water bugs!

The pool was supposed to be heated, but the water was cold very disappointing cause we would like to have enjoyed the pool more

There was hair in the shower and bathroom floor when we got in to our room.

Used the free airport shuttle twice. First driver not friendly.; next one was great. Hotel wifi required too many steps. Place shows it age. No microwave in the room but out in the hall next to ice machine. Decor dated and not in great shape..

Not the friendliest staff I’ve ever encountered and I think $17 parking fee for a one night reservation is absolutely ridiculous

Good staff

The shuttle is great feature for those without a vehicle to get to and from the airport

Very good

Very clean and welcome

The hotel is very clean, the food is tasty, there are great restaurants in walking distance, and it is close to the airport.

Convenient located everything

Staff and check in were good, room was ok but water pressure in shower was poor

Convenient to airport and friendly staff Only one of the 2 elevators was working

Friendly staff. Restaurant in lobby OK. Not great food, but handy.

Nice hotel, airport shuttle very convenient.

Excellent super clean love I it definitely will be back!!!

Airport shuttle was unreliabel and that was an important part of choosing this hotel and location. Had to evacuate the hotel for an hour in the middle of the night to smoke alarms and told it was because someone was smoking when and where they should not have. made for a very short night.

, no one there pick the call or called me back for my VM . I will never recommend this place for any one, especially families with kids

Clean room

Property was ok. The lobby is updated and great for sitting for a drink or coffee but the rooms are just ok.

Looked like an expensive trash pile

The only reason I chose this hotel was because of the shuttle. It was a 100% failure. Also the room was very musty and the carpet was damp. Unpleasant.

The humidity in this room was disgusting. The room smelled like an old wet basement, mildew smell. Everything in the room felt moist, even the bed me and my child slept in. The shuttle is impossible to get in touch with and was in Spanish later in the day. Could not find the shuttle point and had to ride to the hotel with Hilton shuttle, thank goodness for that man. I would never stay here again

Shuttle to the airport is very convenient and can't complain of the driver. He was polite & quick.

Clean room, professional staff, dog friendly

Speedy check-in. Clean room. Very nice hotel

Property was welcoming unfortunately even with requesting early check in had to wait until almost 3 for my room. On my 3rd night of being there as I was getting ready for bed a cockroach the size of a mouse was running on the bed frame and wall. Who knows how long it had been in my room when I notified front desk they ask if I was from Florida but it’s normal. Not the way to handle the situation and offered to give me a second room. Second room wasn’t the type of room I paid for my regular room was a king bed but ended up in a double twin bed. Not pleased with how it turned out

The property was very clean and inviting but the ac in my room did not do much. I did not get much sleep due to being hot.

A bit pricey for what is, close to airport though. Parking for your night stay is extra.

Room was clean but carpet need upgrade so bathroom too . Curtains? That is creating leeks.

Very nice clean hotel with great amenities.

Property was just OK but a good choice for being near the airport. My issue is with Expedia. I booked and pre-paid for the hotel for three nights as we were stuck in Orlando due to the snowstorm in NJ. Turns out we got an earlier flight home and did not have to stay the third night. I called Expedia and, after checking, they said "there was nothing they could do about it." Why? We only stayed two nights. Really poor policy and customer service.

Staff was friendly but

Awesome!

Awesome!

Yes everything was good

Yes everything was good

The first room we were given had a very bad urine smell. We were then given another room which was better. The lady helping me was very nice and gave us vouchers for 2 (there were 3 of us in the room) for breakfast but we were not able to use them bc our flight left too early.

The first room we were given had a very bad urine smell. We were then given another room which was better. The lady helping me was very nice and gave us vouchers for 2 (there were 3 of us in the room) for breakfast but we were not able to use them bc our flight left too early.

The room was not very functional with no bathroom outlets or fan.

The room was not very functional with no bathroom outlets or fan.

There was dust on the lamp shades and the coffee pot but it was still a nice place and experience.

There was dust on the lamp shades and the coffee pot but it was still a nice place and experience.

Terrible

Terrible

clean room and staff

clean room and staff

clean room, and staff

clean room, and staff

Thank you sooo much to the wonderful ladies upfront, who accommodated us early after an exhausting cruise!!! The beautiful young lady who said she was Cuban and the Dominican women. Yall were amazing. You have no idea how much you made it when you said we could check in a little early ❤️❤️

Thank you sooo much to the wonderful ladies upfront, who accommodated us early after an exhausting cruise!!! The beautiful young lady who said she was Cuban and the Dominican women. Yall were amazing. You have no idea how much you made it when you said we could check in a little early ❤️❤️

Yasmine (I'm assuming she's the Front Desk Manager/MOD) was very hospitable. She assisted us with our luggage storage before check in, gave us food recommendations near by, and was an overall superstar! Rooms were clean, location was close by the airport with a complimentary shuttle. I would definitely come back!

Yasmine (I'm assuming she's the Front Desk Manager/MOD) was very hospitable. She assisted us with our luggage storage before check in, gave us food recommendations near by, and was an overall superstar! Rooms were clean, location was close by the airport with a complimentary shuttle. I would definitely come back!

The staff were great and very accommodating. The room was very clean. The location was great. Just minutes to the airport with free shuttle service and near lots of restaurants.

The staff were great and very accommodating. The room was very clean. The location was great. Just minutes to the airport with free shuttle service and near lots of restaurants.

The room smelled of mold, horrible!

The room smelled of mold, horrible!

Room was terrible the compressor for the air conditioning is outside the room we were given. We were unaware ofthis as we checked in and went out. We got back and went to go to sleep and every two minutes the compressor went off we had zero sleep. The toilet every ti e you flushed would not stop running you had to shake the handle and flush again before it would stop running. The staff did not seem overly concerned and just said they would pass it to management Would never recommend this hotel

Room was terrible the compressor for the air conditioning is outside the room we were given. We were unaware ofthis as we checked in and went out. We got back and went to go to sleep and every two minutes the compressor went off we had zero sleep. The toilet every ti e you flushed would not stop running you had to shake the handle and flush again before it would stop running. The staff did not seem overly concerned and just said they would pass it to management Would never recommend this hotel

It was a great location!!

It was a great location!!

The room was clean and comfortable.

The room was clean and comfortable.

Jasmine was outstanding

Jasmine was outstanding

Room was very nice. Staff was very pleasant to talk to.

Room was very nice. Staff was very pleasant to talk to.

Yes

Staff

Friendliness and helpful staff

Clearly there is an issue with housekeeping and upkeep.

Beds were comfy. The staff were friendly.

Room was clean and location was efficient

Location was great with restaurants in walking distance. Nice pool area with areas to sit with family.

Average

The room was clean and staff was great

Staff were great, the grounds were

Everything was good

Clean room , good beds and beautiful lobby

Everything was perfect, from check in to check out

Room was tired and the air stale. Almost like somebody smoked in the room recently.

Bed comfortable and wonderful amenities. Staff very friendly

We appreciated being able to check in very early and enjoyed the 2 small bottles of water in our room. We were outside at 4:45 am for their shuttle and there were 12 people ahead of us already. It is for those showing up first. We had to take an Uber for $25 to the airport which was disappointing since the 5 am shuttle was full.

Great! Clean room, friendly check in, airport shuttle was on time and very helpful.

Staff was amazing very kind and helpful the maintenance guy even spent 30 min trying to repair the outdoor fire pit for us to enjoy. The rooms were outdated not very clean some damaged drywall hallways as well. The lobby is very nice as well.

Staff at check-in were great.

A breakfast is to expensive dennys was $27:00

Good experience good value

But, this property is really run down and is in need of a major refresh. Hallways are bangd up, carpet is dirty, etc. Rooms are meh at best. If I had to do it again, this would not be the property that I would select.

What a great swimming pool area. Staff was helpful, informative and alert. The people in the next room were mega-noisy all night long. The airport shuttle was easy and on-time.

Easy check in friendly staff room was clean.

The gentlemen at at the front desk were great clean room loved leaving me car there and taking the shuttle to the airport. Less stress on finding a parking spot at the airport, etc. I am sure the return will just as pleasant

Ok

They were amazing. The room was very clean and smelled fresh. Thankful they even had a room because of the winter storm FERN all of our connecting flights were canceled but shuttle driver was very friendly and great.

Staff was wonderful. Room was very clean and bed was really comfortable. The hallways to our room needed some attention. Carpets we very dirty.

The room is good the staff also good.

The staff was nice and attentive. The room was just OK. Big gaps in the door with lots of light and noise from the hallway and the rooms next door. Very thin walls.

The pool was fabulously warm compared to other pools experienced in FL and on our cruise. Room was super nice! We slep great and had to leave super early. We didnt get to have breakfast as the hrs are limited for an airport hotel but the shuttle was on time and convenient.

Room was in good condition, it had a strange smell though

Yes. All was good. 😊

Yes

Hotel had nice entry way but hallways were very tired looking.

Professional and welcoming 😁

Sorry to say that ether there was someone smoking in a room. set the fire alarm off. at 230 in the morning.,everyone had to get out of the rooms and waited at lease 1.5 hours

Friendly staff and ok lobby, comfy bed, parking was easy but that’s it. The room was dingy, hallways semi under construction/ being spot painted. And room was very damp. Someone was at the front desk complaining and a damp room was one of them so I didn’t bother asking for a new one and our family of 4 re locating to a possibly other damp room.

Staff was friendly, room was very clean

Our room was a disappointment to say the least, followed by a greater disappointment on check-out. There were ants throughout our room during our stay. When we notified the front desk, the attendant’s response was, “we will mark the room as unrentable.” I’m very displeased with the state of the room and the inaction of the front desk.

Staff members at front desk where not helfull

Staff was great, property is a little dated but they’ve renovated in recent years. The heated pool was excellent!

Clean

Staff was very courteous.

Highly disappointed with management here. They refused any sort of credit for a botched stay...I had no shower curtain and a wet floor, someone with a key tried twice to enter my room at midnight but luckily the door-stopper was engaged. Peephole was blacked out - why? That person was then shouting in Spanish through the door...at midnight, surely waking others. I had no sleep after that. Even though I believe that person was an employee because I could hear plastic rustling (shower curtain), management offered NO apology or credit on my stay "because I completed the stay". WHAT??? Orbitz customer service attempted to advocate with no results but gave me a $25 credit, so that was nice but it should have been a full refund FROM THE HOTEL.

Great property but for the price you would figure everything would work . Phone was dead and so was bathroom fan . Staff was nice though

Joel was amazing!

Comfortable bed, courteous staff.

Thank you Bonita- Yazmine!!!!

Very nice and so close to the airport with 24 hour shuttle. We had a 5:30 flight so worked great.

Did not feel safe, room smelt horrible, tried another room, same deal left property let front desk know

We had a breaker blow and had no TV or coffe. The $17 breakfast was a subpar continental breakfast that was cold.

Very good

The breakfast was awesome. The variety of food choices, provided something for everyone

I was there on business i had to work in my hotel room internet was bad service i ended up having to use my hot spot ' was threatened by a man on my first day soo after checking into the hotel they had to call the police to get him arrested

The front desk service is slow. Breakfast isn’t included and parking isn’t included

all around very good stay Thank You

This is the second time staying at this hotel on our way to a cruise in the last 9 months and it was excellent both times!

The king bed room and clean and wonderful. Appreciate the airport shuttle.

At night, at 2:30 am the fire alarm went off and the whole night was ruined. They did not even make proper announcement when we could go back to sleep again. The shuttle was on time and the service very good.

Rooms were in need of an update. Room also smelled like wet towels had been left in the room too long

Everything was clean and easy check in and check out. But the bathroom fogs up.

Good hospitality and decent sized room

Terrific!

Proximity to airport

Clean rooms, comfortable bed, awesome food and drinks at hotel little restaurant. Has shuttle which runs on time, close to airport, good price. Walking distance to shops and local restaurants.

Checked in at 1 am. Front desk staff not very friendly. Got a room in the 3rd floor. It smelled awful but it was late so I just went to bed. Property is very run down. No free coffee past 6 am “as the cafe needs to make money.” Ok - great - but most hotels have coffee at 7 am. Too many other choices in that same area to ever stay there again.

Room was old and could use updating.

Nice front desk

Had a early flight so was not able to try breakfast but staff was friendly and hotel was clean

We make 2 reservations for 2 rooms. But 519 was really nasty, seems like nobody clean it. Pillows smell really bad, and the smell inside the room was horrible 😫 room 518 was very neat.

Excellent customer service and rooms very clean

Smelling bad the room and second night they don’t cleaned the room

Room was fine, would be great to have at least one more shuttle running in the evening as there was a delay in transfer.

Clean, comfortable and a staff that made everything easy.

Hotel is worn down. But u get what u pay for right? Fine for a cheap bed and bath

Breakfast was fine

Clean rooms, nice staff, spacious lobby, easy access, good shuttle. Overall very good.

Staff vwry professional and courteous.

Good staff

Breakfast fresh, but expensive. Room clean, Staff nice.

Staff team is courteous and room is nice & clean.

Conference rooms were great

Yes

The room is clean and spacious. The front desk staff was helpful and professional.

I liked the room, it was clean. But the water pressure in the shower was very low. Had to stand close to the wall.

Airport shuttle was too long of wait- we got tired of waiting at 11:30pm, just took and Uber

There were kids next door that were pretty loud.

Staff

Good

Room felt a little dated. Breakfast was overpriced when Dennys is next door as a comparable option.

Airport shuttle not easily accessible with no signs until you call hotel for information that seems like forever with call keep going off!! A nightmare after a long flight for a short ride!! Definitely needs improvement.

We were apprehensive to staying here. The outside looks are Very dated and definitely needs a rehab. The inside lobby looked updated. The room was clean but musty smell from the air conditioner. We decided to try the restaurant in the lobby. The bar was definitely updated. On the bar was a runner for drinks that kept them cold, very nice! The 25 foot extra large TV for watching sports was perfect for my husband. The food was fresh and delicious and the portions were extra large. I had a BLT club with fries, and my husband had buffalo wings. The bartenders were excellent! We were only going to have dinner but stayed and had a few drinks that were delicious too. Unfortunately we had to be up early to get to the airport, the airport shuttle was fantastic.

Front desk very friendly room clean

Perfect

Staff was friendly and helpful

Friendly staff! Real easy check in. Great price and location. Just wish my room didn’t smell like mildew or the Fridge actually worked. Also, ice machine didn’t work on the 3rd floor. Richard was also great, the driver

It was hard to find and the other hotel shuttles came several times before Holiday Inn

Clean room, friendly staff

The property was fantastic. I enjoyed their bar area as well as the pool area. Also, the fire pit that they have for the evening is outstanding. Front desk staff is top-notch.

Hotel was very convenient to the airport and provided us free parking while we were away.

The room was spotless the staff was courteous

Yes

room and staff were fine but walking around the room on the carpet was not good the carpet did not look dirty, but you get black feet

The staff were very nice and the beds were comfortable

Staff was great. Shuttle was easy. Wish the restaurant stayed open later for dinner

A couple of negatives on this property. One was that when I got into my room there was a piece of glass on the floor next to the bed. I picked it up and put it on the bedside table. Secondly, the website said that the bar was open until 11 PM on Saturday, but actually closed at nine. Boring. Overall, though everything was good. The stuff was great.

Shuttle drivers were great, staff was great. Very comfortable bed and linens.

everything from the clean room to the amazing helpful staff. our stay was so grand.

Great location and friendly staff

Room was very nice and clean

Fast friendly check in. Its older hotel but it is clean.

Room was very clean. The shower was very small.

It was great

Easy check in and out thank you for an easy night

The room was spotless and the bed was very comfortable.

We had multiple stays here for our cruise. Staff was good. Pool chairs broken. Lobby chairs frayed. No free breakfast which is usually customary. Pop cans $3.50? Rooms were moldy smelling and 1 of the 3 smelled of pot. They need a major update hotel wide and not just new paint. The lobby was nice i guess. They have a shuttle and a warm pool. We went there for shuttle but we wont go to that one again and we like Holiday Inn Express. Next Orlando well go to a nicer hotel and Uber to and from airport.

The airport shuttle was excellent and fast, room was outstanding, convenient walked to dinner and shopping

Nice clean room, quiet, close to airport, shuttle service is great, wonderful staff. I will stay again.

Shuttle was great. Easy walk to restaurants.

Yes easy and quick

Unfortunately our sheets had black hair on them and pillow case, our neighbors were slamming doors, it was a one night stay to fly out this morning. Not very rested

Excellent in every aspect! No notes.

The staff was nice. Hotel was easy to get to. Rooms are clean and spacious

Very clean hotel. Nice staff. Clean room.

There was a roach on the sink, big one.

Check in and out was easy, staff friendly and accommodating.

Good

Airport shuttle was waiting there for us once we checked out. The driver was amazing.

Hotel is a bit dated. Needs a refresh. Basic but good. Location is excellent.

Clean, many amenities, walking distance to restaurants and amenities

You can smell the mold and mildew in the carpets

Staff very friendly and attentive. If/when we’re in the area again, this is where I’ll stay.

Stay was alright but I wouldn’t return. There was a strong odor inside the rooms, we tried 2. The service provided was great.

Excellent staff!

Great hotel! Amy, who checked me in was super friendly and welcoming! Very convenient location to the airport.

Need more parking spaces

The property was very nice and spacious on the inside. It was clean and bright and I enjoyed my stay.

Airport shuttle service was excellent

The bathroom sink in 105 is loose.

Stayed closer to the airport for an early flight today. Very disappointed with this hotel. Front desk staff were very nice. Lobby was hot, bar, food area not open until 3pm. Needs to be clearer in hotel description. It makes it seem like the hotel has a bar and restaurant, but yet it was closed majority of the time. Had to go elsewhere for food. Also the pool was “closed for maintenance” not one single person was out there all day doing any maintenance, another reason I picked this hotel so the guys could go watch football and me and my girlfriend are gonna be by the pool so we had absolutely nothing to do all day. I would’ve stayed by the beach had I known that this hotel was in such disarray also & come in the evening to just sleep. The AC did not work well it was hot in the room. I would never stay again especially as an IHG member and Holiday Inn vacation club member. I’ve stayed @ many Holiday Inns over the years, Very disappointing.

Friendly

The rooms were adequate, I had a king room. It was clean and the bed was comfortable. The pillows were not comfortable, they seemed to be worn out. The lobby store was adequately stocked and the coffee shop was good. The dining room was average. The door to our room was not easy to close, it required one to pull very hard to get it shut and to push hard to open. We were surprised that there was no safe in the room. The shuttle to and from airport was good, driver was nice and it was on time. The front staff was excellent!

Great pool, grateful they had space after a cancelled flight. No snacks or food available - which would have improved my stay.

Staff were friendly and accommodating. The shuttle service provided is great. They let me check in early. It is a very convenient location, close to the airport and a lot of restaurants in walking distance. Room was clean but you can see some age to the building. Was very happy with my stay.

We appreciated all the amenities this place had to offer.

As we walked in the door, we were warmly greeted by 'Amy' at the counter. Very nice to have a friendly, outgoing person working the front desk ! Means a lot when you're traveling. And, she provided all good info about using the airport shuttle too. All good.

n/a

Stayed in this full service hotel for one night on the way to a cruise excursion. Nice experience despite the age of the property. There is GoPort shuttle from this hotel to Port Canaveral cruise terminal.

Decent, shuttle service

Room specious

Great staff

Comfotable

Nice property

While the inside of this property seems to have been updated recently the outside is a bit dated. It doesn’t give a good first impression. The front desk personnel were friendly and efficient. Although the food in the restaurant was average at best, the service was above and beyond. The room had a musty smell but was otherwise clean for the most part. Whoever the housekeeper is needs a hairnet. Multiple hairs left on the tub and on bedspread. Gross. Acceptable accommodations for the price but could’ve done without exercising my gag-reflex.

Great for an easy stay near the airport!

So close to the airport and shuttle was convenient. Hotel was clean and comfortable room.

Excellent service

The driver of the shuttle needs to be more courteous. He acted as if the passenger was disturbing him to call for a pickup at the airport. He did not give proper instructions for pick up. He expected that the passenger must know what to do.

Breakfast was really tasty and great value with kids eating free. Room and pool area a little tired in places, but overall a pleasant stay.

I thought the hotel showed signs of age, but really that was fine. It was not fine that I did not feel welcome upon checkin, nor really at any time I was there. The desk was minimally responsive. We had to call four times to get the rollaway bed at 10:45 PM. Then, it was very unsteady and uncomfortable. She ended up sleeping with us :0. We were on our youngest grandchild’s 10-year-old trip, a very special tradition in our family, but even she noticed.

No AC in restaurant

Staff was friendly and very professional

Everything was fantastic

Staff was friendly rooms were clean. But prices for drinks at bar and the breakfast not worth the price better to go out to a restraint for the price your gonna pay. Plus you'll gett better food in my opinion

Very nice

The hotel has airport shuttle running every 30 minutes, very convenient. We also used the pool area. Nice and clean. The front desk staff was very friendly.

it was easy to make the reservation, the reception staff were friendly, helpful, snd efficient.. my stay was just one night, room was perfect for my needs.

It was a short stay… but bathroom dirty w/ bugs… our room had a very noisy ac unit.. had trouble sleeping .. pillows very flat

Staff were nice , quick very helpful. Room was clean beds were comfortable

Great location & facilities. Friendly & helpful staff

I

Marcella

I enjoyed the amenities at property and how convenient everything was. I wish Breakfast was included for how much I spent on a one night stay.

We’ve stayed at this hotel several times before, but this trip was a bit disappointing. The beds are super comfy and the room is spacious. But, the bathroom wasn’t all that clean and needs to be updated. The toilet seat had paint peeling off of it, the shower head looked like it might come off the wall at some point and there was hair on some of the towels and in the shower. It wasn’t as clean as usual. The airport shuttle is wonderful though!

Very clean and close to airport.

Enjoy the hotel.Everybody was nice and courtesy and Kind

Clean and the staff wS very helpful

I bought trip protection and immediately tried to cancel my room upon booking because I booked for the wrong day. I have been told by Expedia that the hotel will not refund my money. I am an IHG member, but have no desire to stay at their properties ever again or to use Expedia ever again. Very frustrating. Complete waste of money.

Beds were super comfortable and room was clean with great amenities.

To pricy for the type of hotel.

This hotel and staff are amazing and super friendly!

Was a struggle to park

Nice clean and quiet

I was only there for one night. Was pleased to be so close to shopping and multiple food locations within walking distance

It was the nicest Holiday Inn I've ever stayed at

Great price. close to airport. good location. great staff

Great location, staff and cleanliness.

The staff were great, but the facilities and rooms are in rough shape. Our room smelled moldy/mildewy.

We will definitely be staying here again in the future.

Add said free breakfast and parking. Had to pay an extra $50 for both!

Love it here

staff was very friendly, but there was a huge roach in our room

All good

Convenient place to stay at near the airport. Nice rooms and very friendly stay.

Check in was late but folks were wonderful- professional and friendly

Very nice

Excellent experience

There were roaches in our room disgusting

The pool was nice and the hotel was close to the airport. Also, the food was delicious

Outstanding work!

I don’t typically give bad reviews but this hotel was an exception. The room we were in smelled like mildew, really strong. The ac unit started leaking on the floor all over my suitcase overnight. The room was not very clean and the bathroom floors had water coming through them from the rain I’m guessing. For the price, I would not book this hotel if I were you. 1/10.

The staff was very welcoming, kind and helpful

Staff is very friendly.

It was a good hotel, clean rooms with cold A/C. Hotel bar was a plus as well and within walking distance to chain restaurants

Loved everything

Very close to Port Canaveral and also free shuttle service from Orlando airport

The desk staff were nice enough but not very helpful. The staff in the restaurant were NOT on their game. We waited a very long time and there were on 3 other tables of people. And my tea glass was never refilled. The only breakfast option was buffet that was overpriced at $16 (especially for those of us can’t eat any where near enough to get your money’s worth. The hotel looks amazing and quite large. I had expectations but the bathroom floor was not level. It was awkward to walk on. There were signs everywhere asking for your review of 10 stars, yet; when I checked out, no one asked me about my stay. The signs say 8 is the new 0. I couldn’t even give them an 8. Had anyone seemed a bit concerned about my stay, I probably would have given them a 9.

Very convenient to the Airport

Very good 👍

Friendly staff

THE PROPERTY GAVE A GREAT RATE FOR THE STAY. IT WAS CLEAN AND VERY QUIET. IT WAS ABLE TO FIT MY NEEDS. I WAS GOING ON A CRUISE AND NEEDED A SPACE TO STAY. THE ROOMS COULD USE UPDATES, THE LOBBY HAS UPDATES AND IS VERY NICE. NICE HOTEL AND CLEAN HOTEL JUST NEEDS UPDATES IN ROOM.

Excellent staff, very friendly. Comfortable and clean.

Added breakage fee that was not disclosed at booking.

At this Hotel you have to pay for parking 😒 I thought asking Hotel guests to pay $13.00 a day to park is crazy! Paying $199.00 and up for a room is enough.

Very clean and great service

Amy at the front desk was wonderful. She made the stay worth it

I booked it online so wasn’t sure about the actual location.

Staff were extremely helpful and kind ! My room was clean. My only feedback is the TV had only local news. No movie channels.

When I checked in, the person at the desk asked me for my phone number. I made the mistake of giving it to her. When I got to my room, they immediately sent me a text to ask if everything was OK. I asked them to please delete my number because I didn’t want texts from them. Since then, I’ve been continuing to get SPAM texts from them urging me to make another reservation. I called the hotel and they said corporate has my number now so nothing they can do to stop the SPAM texts.

Convenient to the airport, very clean and super friendly staff.

Great location

Very helpful and friendly staff.

Very good staff.

The staff was great , the room was good except the connecting room could hear everything

Very close to the airport. Exceeded our expectations for the night. Transportation to the airport was on time and efficient.

Great service for an unexpected stay. Staff accommodated our needs very well.

The hotel was nice and the staff was very attentive to our needs. I would stay here again.