Hilton Grand Vacations Club Tuscany Village Orlando

We stayed in a 2BR- almost 1500 sq ft. Very modern and screened patio was a nice to have. Large bathrooms and bedrooms. I give it a 10 out of 10!

Excelente estadía. regresaremos siempre!!

Nice and clean

Beautiful room, however we had this awful persistent noise outside, which made it impossible to sit on the balcony. The room was very dark due to the position of facing other rooms.

I loved it here. Staff was amazing! Drinks were awesome! Pool and hot tubs spot on amazing. Close to everything and super close to outlet mall walked it.. not a bad thing at all here!!

Ideal location. Need more staff at check out stage

This is a very nice resort perfect location for I drive the resort is really peaceful the apartments are very were furnished and clean

Superb

Very good

The staff how clean it is the closeness to Disney world and the overall rate

Room was clean, good customer service No parking at night in front of my building

Nice resort to relax and enjoy family and friends. We stayed in a 2br Villa that had lots of room kitchen, living room and patio. We were able to walk to the Outdoor Outlet mall next door which was nice. In the evening the parking could be a little crowded but overall a great resort for a fair price and break from the crowds in the theme parks

Very nice place It wasn’t the lace it was the staff

Exceptional

Very nice place It wasn’t the lace it was the staff

The atmosphere around the whole complex was lovely Food was nice. Pool area was great and most of all the staff was amazing.

Superb

We found water stains and black mold on our bedroom ceiling. They only have limited dining options for a huge property. We were told at check in that they do not have property maps; later another person was able to provide a map. Housekeeping cleaned our room the first day, but did not empty the garbage. The second day, they only cleaned one of the rooms, and still did not empty the garbage. The dining room table was missing bolts, and was consequently unstable and unusable. No directions on how to use or find the overflow parking, so good luck if you return later in the evening.

Everything was smooth, great staff,fast check out

Very nice and warm, aesthetically pleasing. Nice to walk around

Omg,,, the room is dirty... the rug is black and needs to be cleaned.. if u only step on it u have to wash ur feet...

Be aware that you will be entering a gated community and will need to be checking in and then escorted to your room. If you have an after hours check-in, this can be confusing, especially if you’re Lyft or Uber driver can’t speak English so you might want to contact the establishment ahead of time for specific instructions.

My husband and I stayed from Friday to Monday. The room featured a kitchenette equipped with a microwave, a coffee maker, and a refrigerator. It was very comfortable and very clean. The surrounding grounds were also very clean. It has a good location. Overall, it was excellent. I recommend it 100%, and I will definitely return on my next visit.

Location

Location

Exceptional

Very nice and warm, aesthetically pleasing. Nice to walk around

Really good room and facilities. Bug swimming pool Some of the staff dealing with reservations were pretty slow took us about an hour to check in

The accommodation was family-friendly and accommodating. The washer /dryer was appreciated The AC in the room with the double beds was lacking coldness/comfort

The property was very clean and top notch. It was well appointed with places to eat and a nice pool. Just be sure what building you are staying in as it can be relatively far from the restaurants and lobby. My only complaint was not with the hotel, but if you are booking through an app they include the "Resort Fee" of $30 nightly.

Great time and everything was clean!

Great location for parks and outlets great staff Noisy aircon couldn’t sit on balcony

Good

Superb

Excellent value for a very comfortable room.

Excellent value for a very comfortable room.

Did have breakfast but I like the location I didn’t have no were to park that’s the only bad reason and they charge me to park when I start coming to this resort I wasn’t paying for parking it sad you got to pay for parking now and there’s no parking spots

Superb

Everything

Did have breakfast but I like the location I didn’t have no were to park that’s the only bad reason and they charge me to park when I start coming to this resort I wasn’t paying for parking it sad you got to pay for parking now and there’s no parking spots

Everyone was great

clean spacious room, good location, nice property

Beautiful clean complex and grounds close to a lot of restaurants stores and the outlets great staff very helpful

Very clean. Staff very friendly

Amazing ! Everthing

It's an amazing location and the property is excellent Evertything from the check-in staff to the waiters so all good

It's an amazing location and the property is excellent Evertything from the check-in staff to the waiters so all good

Good location, a lot to do, and Vineland Preium outlets right next door. We were pressured into attending a timeshare meeting. I kept trying to politely tell the lady we weren't interested. She wasn't taking No for an answer, amd kept pushing. After 5 minutes my husband finally had enough and yelled at her. She stopped then. Our bathroom shower also had mold, but I also didn't report it to the office. The pillows were awful and flat, and the bedroom carpet needs cleaning or to be replaced. For the cost of staying here, I expect a newer carpet.

Amazing ! Everthing

Good location, a lot to do, and Vineland Preium outlets right next door. We were pressured into attending a timeshare meeting. I kept trying to politely tell the lady we weren't interested. She wasn't taking No for an answer, amd kept pushing. After 5 minutes my husband finally had enough and yelled at her. She stopped then. Our bathroom shower also had mold, but I also didn't report it to the office. The pillows were awful and flat, and the bedroom carpet needs cleaning or to be replaced. For the cost of staying here, I expect a newer carpet.

Stay was excellent,

Beautiful property

Great property overlooking the lake

Really liked the size of the room and the daily housekeeping was excellent and unexpected. Such a pleasure to come back to our lovely room after a long day. There was a cheerleading competition on during our first couple of days. It was very busy with so many competitors and their families which meant the large pool was very busy. However we were able to use the quiet pool instead which was lovely.

Facilities and location Poor WiFi

Clean and tidy Not enough umbrellas at pools, and very little shaded areas.

Pool area. Room facilities. Location. Lakeside walk. Pillows too soft.

We loved and highly recommend it!

Great time

Tuscany is always a great stay. Normally checking is easy. Due to a misunderstanding at check-in, i

Clean

Superb

Very nice for a 3 star hotel! Above expectations! The door of the balcony was broken. They had to fix this within our stay.

Exceptional

We’ve stayed at multiple vacation villages like this in Orlando and this was by far our favorite!! High class look, feel, and amenities. We will definitely be back.

Wel absolutely loved this resort. The staff was great and our suite was amazing. We stayed for 4 days and loved having an entire condo style room. The rooms were clean, the pools were great and the best part is that it was so close to Disney. And everything being so close by was a great perk!

Exceptional

Overall, it was a good experience Paying for parking

Ok

Overall, it was a good experience Paying for parking

Family friendliness easy access I love everything.

This was a beautiful property, well maintained and great staff! We had absolutely no complaints and thoroughly enjoyed our stay here!!

The property was so beautiful.. Very clean. The staff was amazing. Would definitely stay here again

The apartment was very good,except the ironing board collapsed when my wife was using it. The upper pool, needs extra umbrellas and the rules re food and drink in the pool and loud radios playing are not enforced, The resort is adjacent to Premium Outlets shopping Mall and also close to Disney and Seaworld parks. Universal parks are a fifteen minute drive. See above re the pool

It was in a great location There was nothing I did not like

It was in a great location There was nothing I did not like

The property was beautiful. The grounds were meticulous and the rooms were extremely clean. We loved our stay and will be back next year!!

The property was beautiful. The grounds were meticulous and the rooms were extremely clean. We loved our stay and will be back next year!!

Location is great. Size of studio comfortable. Kitchenette convenient The resort fee of 30$ a day and the new parking fee per day. Towels removed even though they were hanging in the bathroom but not replaced. Noisy animations at the pool. Hard to keep window open at night even with a very pleasant temperature because of noisy AC units outside

-

Superb

It was good. I checked out and left something in room went back later and of course the maid didn’t know what I was talking about. So had to chalk it up to a loss

The property was very clean and very well kept! Everyone was super nice! The balcony was our favorite!

The property was very clean and very well kept! Everyone was super nice! The balcony was our favorite!

Exceptional

We really enjoyed our stay and the property is beautiful. We didn't get a newly updated room, but it was still very nice. We were in Villa 5, and I believe as of this date Villas 1 and 2 have been updated. Pros: full kitchen, laundry (detergent included), large room w/ balcony, full cleaning twice during our 9-night stay, pool bar/deli food is excellent, very nice staff, secure property, walking trail around lake. Cons: bed linens were scratchy, kitchen needed more items (but still nice), could hear guests upstairs at night, couch wasn't super comfy to relax on. This was a very nice resort and comfortable space to rest after long days/nights at Disney and we would definitely stay here again!

The room was clean and reasonably appointed. The property was in excellent condition. The front desk was slow responding when I was locked out of my room or when the television did not work properly. Otherwise this is an excellent place to stay.

First room smelled of mold, 2nd room was ground level and didn’t have a proper lock, 3rd room seemed fine until we experienced septic issues. The staff was amazing but property needs attention!

Everything was excellent

Lovely resort

Pool and bar area great with lots of sunbeds. Has everything you need and not far from anywhere

Great property pool areas amazing Rooms could of been a little more modern but clean space lots to do if u stay on the property!

Great prop. Very clean. Pool wonderful. Close to everything. Wonderful staff

Love everything about the property and our room

The whole place was beautifull, i will definately book a stay there again :)

The value and amenities received for the "resort fee" is comical. Average hotel rooms with outdated touch, no ice in villa buildings, and an elevator that barely worked. Food and staff were above average.

Yes its was good

The property is well maintained. The grounds were clean and absolutely stunning. The rooms were spotless. The location in proximity to the Disney parks is great. I wish the store on site opened earlier than 7am. My husband and I are early birds and didn’t particularly enjoy driving across the street to get a coffee at 5am but we managed!

It was a really clean room and so peaceful for a nice vacation.

Great location to all the parks, pool areas are fantastic. Rooms are a little small and there’s no roll away beds or anything for an extra person in case plans change; also parking is a bit of a challenge as the resort is fairly large and multiple buildings w/ very few parking spaces - often had to park on the other side of the resort and walk for 6-10 minutes but it’s not the end of the world. All in all, good resort for a good price.

Beautiful

Everything met with our expectations

Would not stay here again messy

We love this place nice pools, great rooms and right beside thr outlet mall!

Did not have breakfast

The fee for parking was frustrating because parking is so hard to find. Also they took away our free movie rentals. Love this place, but the resort fee plus parking fee seems excessive.

It was Alright they gave me a horrible view tho Horrible views pay so much money to look at the parking lot

We had a lovely time and enjoyed the resort so much. We will be returning

Amazing 8-night stay, would highly recommend!

From check in to the friendly staff on the resort, everything was nice. Didn’t have any problems. Would definitely recommend to others.

Beautiful place!

Great property & rooms, but limited parking.

I was asked to return to the front desk three times, each time having to wait in a long line. Also, there was no staff at the Hilton Honors desk , of which I am a long-term member. Very frustrating as my total wait time in lines exceeded two hours.

When we arrived around 5pm or so to check in the lady at the front desk was not very friendly. She didn't seem very happy and was more of a cold demeanor. Not bad but not good. It wasn't really a good first impression of a hotel. Also at the same time another woman came up to us and offered us something for free or something like that and told us to come to the other counter after we check in. Pretty quickly I realized they're really trying to funnel us into some sort of sales pitch/presentation the next day, which obviously she wasn't honest about up front. I don't want to arrive at a hotel in first thing that happens is somebody's trying to sell me something. So not a great first or second impression. The next morning I went to the front desk to ask a question and they were a few ladies there with big smiles on their faces and super friendly which is what I would expect and what I appreciate. Also someone in the coffee shop didn't speak English and couldn't understand my order and then someone was also rude to me there. I definitely did not deserve to be treated like that I'm very respectful to everyone no matter where they're from or what language they speak but they should have somebody who understands what I'm trying to ask for at the counter. Also one of the housekeeping staff had an attitude with my wife for no reason. I would not go back to this hotel. I've had better service at an $80 Hotel in Orlando.

That everything was paid electronically. There should be an option for cash.

Mattress past its due time. Bathroom needs a refurbishing.

Grate location for Disney parks and shopping

Pool was very small in feet for tall people

Staff were efficient and a pleasure to speak with. The property is very well maintained. The landscaping is very well done, the design and layout of the property works in a way that did NOT feel crowded. For a week there was always parking room. The room options were perfect for a family, with great appliances, and even options for outdoor cooking. It was a real pleasure to sit outdoors in the evenings and just relax in the peaceful surroundings.

Excellent place! Very happy with everything about it. Great location and close to many things.

great position, nice practical rooms, quiet and easy to navigate. Freedom and ease to get around. no parking spots close to room available. Main pool overcrowded and hard to find a spot.

We would go back .

Breakfast menu food not that good, could be fresher and better quality food

Enjoyed our stay there

We had a full kitchen and had breakfast & lunch on our balcony overlooking the beautiful property.

beautiful resort, loved all the amenities and the staff were so friendly. would definitely come back here every trip.

It was a wonderful stay experience there! The satffs are very friendly and welcome!

Amazing I love the amenities Nothing everything was great !

Spacious and clean.

Stayed in far more expensive rooms( Margaritaville) and find the activuties. Location and staff far superior at tuscany

Love it here. Clean rooms, plenty of dining options here and near by

Beautiful grounds and very friendly staff. We enjoyed our stay and would recommend!

Everything was great

Relaxing Needs regular housekeeping

Excellent place to stay!

pool fantastic, great for families

The pool was amazing, our room was great!A+

Everything was amazing! Clean and spacious rooms. Clean grounds.

YES

Everything was great, clean room. They’re a nice property… but the cleaning staff is very loud, I had to go out of my room around 7:30 in the morning and tell them to keep it down. There were four or five of them, just laughing it up and being loud as they could be without any regard for guests who might’ve been still in bed.

Relaxation Nothing

Placed far away from lobby and main pool. No restaurant options.

Very beautiful place to stay had a wonderful time

Our room was very nice, recently remodeled/updated. Property was beautiful and staff were very nice and helpful. There were a few hiccups during our stay, but nothing major. The hot water was out the night when we arrived, but they had it fixed the next day. We also had trouble with our thermostat - the room was warm and humid. We could never get it to change the room temp or fan speed. Thankfully it was cool outside during our trip, so we would open the patio doors to cool it down for a few minutes before bed.

I will start by saying the staff were wonderful. Everyone was friendly and helpful. The grounds were well maintained and the amenities are great. Our room was spacious, with a fully equipped kitchen. The room showed some signs of age with cracked tiles in the kitchen. The floors and windows could've used a deep clean. It was a comfortable stay other than the air conditioning not working. The room maintained its 78° temp regardless of adjusting the thermostat. It was ok for us but I recognize that will be too warm for most. They offered to send someone to fix but we were out of the room. They didn't follow up. biggest concern was that our door was left open by the cleaning service. We keft our room at 5pm the room still hadn't been cleaned. When we returned around 9pm we noticed that our front door was open. The inside lock was turned making it impossible for the door to automatically lock when closed. This was terrifying to us as it was jyst myself and my 14 year old daughter. Our belongings were not secure and anyone could've been in our room on our return. Luckily there wasn't anyone in the room and all of our items were intact. We're fortunate that no one entered our room but it doesn't excuse the fact thst such a breach occurred. The staff were very apologetic and sent security to assess the situation within 5 min. They issued a $40 credit which we never used. Upon checking out they refused to apply the credit towards a refund.

Pool was clean

The pool was sweet.

So close to factory outlets and some really good restaurants. Rooms were very comfortable spacious. Would definitely return.

Construction was so inconvenient where you had to walk in the road with traffic and no transportation from front office to your building where your staying, carrying your luggage 6 buildings later sucked. Ask the 2 staff members about the golf cart to transport us they said we don’t do that you should have rented a car it’s only $50 for parking. RUDE RUDE RUDE

I’m satisfied overall.

Pool area very nice and the music there was really nice. Overall staff was friendly.

Pool area is great- walking distance to shopping- on site bar/grill. Can’t wait to return!

The restaurant food near the pool was very good. The room was dated.

All the staff from the hotel reception to the hotel services staff were excellent during our stay

I rarely leave negative reviews, but my experience here was extremely disappointing. During my first night there was a constant noise coming from the ceiling/walls that made it very difficult to sleep. I reported the issue the twice to the front desk. Staff acknowledged the problem but said they could not identify the source or tell me how long it would last. In addition there was another noise that I reported that the hotel staff said was probably from construction on the property. I lost 2 days of sleep and I informed the hotel each day of the problem; I was offered two options: move to another room or check out early with full reimbursement. Because I had already lost 2 days of sleep and they could not guarantee the problem would stop, I chose to check out early and book another hotel. After I checked out,the situation became very confusing. Expedia later received different information from the hotel about what would be charged. Despite the earlier agreement of the hotel to fully reimburse me if I chose to leave early due to the unresolved disturbance, my card was ultimately charged for all three nights. The property itself may be nice for some travelers, but I was left disturbed and frustrated by the Manager in the handling of the issue and the Staff’s inconsistent & dishonest communication about the charges after checkout. If you experience a problem during your stay, make sure you get everything clearly documented in writing before leaving.

I love this property 3 times in one year No complaints

Beautiful place to stay. The grounds are gorgeous. Our room was spotless clean and the pool called my name to swim everyday

We stay here often we love it, just parking is horrible Parking is horrible. We ended up parking near building 5 each night

Was nice

Everything is excellent!

Everything is excellent!

Every fantastic

Every fantastic

The rating speaks for itself!

The rating speaks for itself!

Very clean and peaceful,the staff was very friendly and helpful Parking was hard due to the construction going on,otherwise not anything much to say

The room was absolutely amazing. Spotless and we were able to check in early which was awesome. The staff was so accommodating and welcoming. Love this place!

The room was absolutely amazing. Spotless and we were able to check in early which was awesome. The staff was so accommodating and welcoming. Love this place!

Good customer srtvuce

Good customer srtvuce

Loved this place! They let me check in a few hours early since they had a room ready to go, and I’m so thankful because that saved me hours of waiting around between my travels. The pools and bar were great! Everyone was so friendly! I will be back!!!

Loved this place! They let me check in a few hours early since they had a room ready to go, and I’m so thankful because that saved me hours of waiting around between my travels. The pools and bar were great! Everyone was so friendly! I will be back!!!

Great stay, rooms are clean, spacious and grounds are beautiful.

Great stay, rooms are clean, spacious and grounds are beautiful.

One-bedroom rooms are big.

One-bedroom rooms are big.

Very clean, nice area. Staff was accommodating. Would return

Very clean, nice area. Staff was accommodating. Would return

Very courteous staff, beautiful property, amazing views, location fo shops was excellent. A bit tough getting out of the property via driving but overall a visit worth repeating

Very courteous staff, beautiful property, amazing views, location fo shops was excellent. A bit tough getting out of the property via driving but overall a visit worth repeating

Everything was wonderful and it is a less expensive alternative to a luxurious experience

Everything was wonderful and it is a less expensive alternative to a luxurious experience

Room was clean and comfortable. Staff was great. Only issue was the shower took a very long time to warm up and at times it never got to the level of warmth we wanted. We don’t typically complain but a hot shower is a must!

Room was clean and comfortable. Staff was great. Only issue was the shower took a very long time to warm up and at times it never got to the level of warmth we wanted. We don’t typically complain but a hot shower is a must!

Everything was beautiful, clean, staff friendly, and easy access to the outlets and food

Everything was beautiful, clean, staff friendly, and easy access to the outlets and food

Room was clean, staff was friendly

Room was clean, staff was friendly

Nice

Nice

Lots of space. The room was clean and nicely laid out. The only problem was parking. It is difficult to park if you are in the higher numbered condos.

Lots of space. The room was clean and nicely laid out. The only problem was parking. It is difficult to park if you are in the higher numbered condos.

The resort was beautiful! The staff was friendly and attentive. My only complaint is the lack of parking for each building. My daughter has a disability that requires close parking and each night I had to park in the overflow parking and walk quite a distance to get to our building. We definitely plan to return in the near future.

The resort was beautiful! The staff was friendly and attentive. My only complaint is the lack of parking for each building. My daughter has a disability that requires close parking and each night I had to park in the overflow parking and walk quite a distance to get to our building. We definitely plan to return in the near future.

Staff was accommodating and courteous.

Staff was accommodating and courteous.

Yes. It was great.

Yes. It was great.

we really enjoyed our stay, the rooms were spotless and house keeping came everyday to ensure we had everything we needed. I really loved the coffee vouchers we received. The girls at the coffee shop were so friendly and they made a really good latte! It was too cold to use the pool so we hope to come back again!

we really enjoyed our stay, the rooms were spotless and house keeping came everyday to ensure we had everything we needed. I really loved the coffee vouchers we received. The girls at the coffee shop were so friendly and they made a really good latte! It was too cold to use the pool so we hope to come back again!

The cleaning person cleaned the room every day, even though the information provided at check in indicated the room would be clean mid-week if staying more than 5 days. When I ran low on toilet paper, three people came by with more than enough and on another day, another cleaning stopped by in the evening and asked me if I needed any additional supplies. Everything I needed is within walking distance from Publix across the street and the Premium Mall at the back of the resort. Eateries are also within walking distance. I love the .6-mile walking trail around the lagoon when I used every day. I will definitely stay her again.

The cleaning person cleaned the room every day, even though the information provided at check in indicated the room would be clean mid-week if staying more than 5 days. When I ran low on toilet paper, three people came by with more than enough and on another day, another cleaning stopped by in the evening and asked me if I needed any additional supplies. Everything I needed is within walking distance from Publix across the street and the Premium Mall at the back of the resort. Eateries are also within walking distance. I love the .6-mile walking trail around the lagoon when I used every day. I will definitely stay her again.

It was a great stay! Love everything and the staff were so friendly!

It was a great stay! Love everything and the staff were so friendly!

Spacious and clean room. And the amenities were very good.

Spacious and clean room. And the amenities were very good.

They were awesome, very clean.

They were awesome, very clean.

We love the resort for it’s beautifully maintained gardens, lovely pool, staff is always helpful and the cleanliness of absolutely every area (rooms included)

We love the resort for it’s beautifully maintained gardens, lovely pool, staff is always helpful and the cleanliness of absolutely every area (rooms included)

Room, staff, location. All perfect, my favorite place to stay.

Room, staff, location. All perfect, my favorite place to stay.

Staff was amazing

Staff was amazing

Nice, clean facility with convenient location

Clean, lots of space for the family

Would have been nice to know the gym was closed/being remodeled

The property is beautiful! Everything is exactly as Expedia details. The service was excellent. Upon our arrival we were able to get into our room early and they asked if we would like to wait for a pool view room. We went and got lunch and by the time we were finished, they text us that our room with was ready. The room was clean and the staff promptly delivered any extra towels, etc we needed. We would definitly book here through Expedia again.

Staff were all very nice. Room was very clean and quiet. Parking was tricky

Absolutely perfect. Lots to do in and around resort.

Hard to find parking had to walk a little to our building. Only complain I have is the water didn’t get hot in the showers jus luke warm almost cold which during the winter is horrible so we had to use the jacuzzi tub where there was very hot water. Overall loved it and will definitely come back

Clean and very nice place, a lot of great site on site

Parking was good. We were given a handicap room which was annoying. Construction going on and golf carts driving in the middle of the road or wrong side of the road. Some of the staff was short and bordering on rude. I understand smoking is an issue for a lot of places now but there needs to be smoking areas. Not just one in a complex that size. I do not throw spent cigarettes on the ground like most. I dispose of them properly but if you provided more areas and receptacles it would be better. People smoke. That will never change.

Love this place! We will definitely come back!

Love this place!

Our stay was amazing. The suite was excellent for us—perfect for my husband and me, with a separate room and bathroom for my sister. The kitchen was fully equipped, which allowed us to cook on some days. The TVs, cleanliness, and overall comfort were great. The location was excellent, right next to the outlets and, of course, very close to the parks. We will definitely be back again.

Yes

First and foremost I am a valued member of Hilton points also upon arrival I requested a high floor level and a pool or Lakeview I was not granted either of my accommodations instead I was told that I did not speak to anyone at this location which in fact I did because I spoke with a representative named Sammy,and that the customer service clerk sees my accommodations via telephone and said that when I arrive for my reservations I will not have any problems upon checking in during the check-in phase front desk Maryvaull stated my address was incorrect on my drivers license compared to the booking site which is not correct she went to de-escalate and find a manager manager say it she cannot help me with my booking the front desk clerk was very rude and was not knowledgeable at all she got her manager the manager told me that she was unable to accommodate me and the only floor she had available was on the first floor I explained to her I am very afraid to stay on the first floor due to being robbed and shot from a prior incident that happened to me while vacationind she just said she understood that was the only unit avail and would not accommodate me once she said that she told me she would give me a $20 credit that could be used at the deli and it will be charged to the room for this being my first time at this Hilton location his first impression was on acceptable and I have stayed at many resorts before I have never came across this problem Hilton please fix this issue

All good, thank you.

Pleasant housekeeping staff Love this property

Property - 2 bedroom apt with Kitchen was spacious, clean and has everything you need. Amenities - Pools are great, but we didn't really use it, but the hotel area around the lake is great for a nice walking/jogging exercise. Convenient - Definitely an A+. right beside OUTLET mall with walking access with gate, where you don't have to struggle to find parking and lots of nearby FOODS & grocery for the family. OVERALL - a very POSITIVE experience & HIGHLY recommended.

No water in the room after recent service. Things happen. However, it took 4 hours to get a new room and that room had a disconnected phone to the office. Lovely pool and communal areas. Staff were friendly, but ineffectual when

Clean room, comfortable beds, lovely resort feel, well maintained property including pools and hot tubs. Great food at the onsite bar/restaurant near the pool. Our family loved our stay! We would stay here again when in Orlando.

Great stay

Clean, friendly staff, nice grounds, pools were clean

room and staff were great, they would only allow us to get 1 extra blanket for the room, some nights we could have used extra blankets as there were 4 of us in the room and all have different temps we prefer so made sleeping difficult. I tried to request more but was denied. Otherwise, great hotel, good location

answering difficult. So unless You actually physically go to front desk ,You can’t contact by cell or room phone.

Room is in need of a refresh. Toilets do not flush correctly. Had to hold the handle down multiple times. Shower door leaks. Shower head leaks. Sliding door from bedroom does not open easily.

Clean hotel, safe place and awesome location

Very clean

Staff was rude.

amazingly clean room

All good

Room was in great condition. The kitchen, bed and bathroom were all perfect. The only issue was we were not able to stream in either of the 2 TVs in the room due to spotty wifi but it was not something absolutely needed. I would stay at this hotel again if i visit orlando

Check in staff were wonderful. My only disappointment was that we wanted massages but they couldn’t accommodate more than one person at a time.

Room was a bit run down (faucet was not mounted tight, shower leaked and bed’s mattress was not firm/kept it’s shape) but the room was clean and housekeeping was fabulous.

The place was located at a central location close to everything we wanted to experience.

Yes

Staff and service was great..Property it’s beautiful, family enjoyed it!!!

Room was beautiful as ever, we love this place.

Great Service

Very nice

Great

Rooms and Property was immaculate!

Resort was close to the theme parks and it had all the essentials you needed

Resort was ideal. Clean tidy well maintained. Perfect location for Christmas shopping. All staff were great, will be returning

great time to spend with family.

Room and stay was great. My only issue is trying to get ahold of the multiple receipts I’m only finding one

Yes

Super clean and new !!

The main pool wasn't heated so we had to go to a secondary pool that had no bar and food. The room was not equipped with the washer in and dryer even though it was listed on the reservation of having such.

My room that we paid for was supposed to have the jacuzzi in suite...it however did not...and had to pay additional fees upon arrival which i was also under the impression that was included in that price i have been making payments on towards this trip.

The room was not clean. The shower flooded with every shower. They never cleaned my room, even though we were there for 5 days. The couch pull out mattress had blood and bugs, so we could not use it. Pillow cases and bed stuff was filthy and not changed. I would not stay here again.

Clean

Clean and Nice Room.

old

Free breakfast. We didn’t get that. We got two free cups of coffee every morning!

Staffs were friendly

.

Wife and I love it here. This is our go-to hotel. Great staff, clean rooms, and close proximity to the outlets.

The facility is very clean everything is within 10-15 minutes of everything and the workers there are amazing

xxxxxxxxxxx

Everything was great! Clean room, and great service

nice and clean room

The room was nice. Check-in was really good. The only thing that was an issue was that the elevators were very slow

A lot of positives, we stayed in a 2 br suite, space was adequate, beds comfortable. The property has a nice pool, activities center, I loved the long walkway over the lake. The main reason I choose this property is for the suite style. I also appreciate they didn't charge extra for parking like many other resorts and hotels do. Would definitely recommend and stay again if I need a suite. I guess what stops me from 5 stars is our room wasn't tidied up everyday. The first 2 days after coming from the parks it felt nice to walk into a freshly tidied room and re made beds. If that was done every easily a 5 stars

Cleanliness and security. Pool and hot tub were fantastic.

Well maintained property, great facilities. Can hear people in room above so it

Nice bar and pool area

Every mechanical thing was in good working order, and the property was well maintained.

Beautiful room, clean and comfortable. Staff were exceptional. Was a great quick stay.

Fantastic spot second stay will be back clean and handy for everything.

My experience at this hotel was great, they had daily activities, transportation options that can take you outside. Whatever you need they will help you out in anyway thwy can . The room was everything that we expected to be so we was excited and happy .

Free parking which is a benefit All areas kept to a high standard in and outside property Staff are welcoming Bar food excellent and coffee shop too Staff in both areas are attentive

Everything was great

The SERVICE! 1976/10

Everything here was amazing, from the staff to the resort. I would recommend it to anyone and 100% would stay here the next time I visit.

Staff, clean room

Yes andyes

Very easy, fast, check in, friendly staff, no parking fee, great pool!

Staff were very friendly and accomodating. Will truly go back

Good

Nice

They took 2 hours to get us checked in even being on time for it. Ridiculous

I enjoy the voucher for Starbucks and water.

It was our a.

Had another enjoyable stay . Staff at reception always welcoming and courteous .The room clean and stocked with toiletries , clean towels , tissues . Kitchen area clean and stocked with kitchen paper wash up liquid etc . and coffee and tea bags .

Friendly staff, great customer service, clean rooms and a ton of amenities. The parking was a little tough to find around night time but overall, highly recommend this to someone going to Orlando.

The staff is very helpful

Need better coffee makers in the room. Food ordering app does not work.

The Check In is too late, at 4pm and check in out at 10:am There’s not breakfast at all and the card they give you for a coffee or water bottle you have to pay the half price, instead to give for free as a welcome you! but besides that,

Nothing grand about this Hilton. This is lipstick on a pig, and a glorified motel. Check in was horribly managed and predatory. Held hostage to get our parking pass from a separate desk (completely unnecessary, but completely obvious it’s done so others waiting to check in don’t hear) being forced to hear a spill about a time share scam, not taking no for an answer, and being pushy about it until the 4th time saying NO. Was told we would be texted when our room was ready, never got a text, and it was now after check in time. Then when back at the desk to get our room keys only to be met with “have you been texted that your room was ready?” I shouldn’t have to be at this point as it’s now after check in time. Resort fee is such a scam, oh two sour cups of “Starbucks coffee” or “bottled water” WOW how gracious of you! Only given two tickets even tho we were there Thursday through Sunday. The pool was no where near as big as in images, wasn’t actually heated like it stated. Very shallow so you can’t even actually swim. Hot tub was gross and not warm. Had a weird bubble grime layer on top of the water. Denied late check out because there’s “none available” but looks like there was no one time check in available too. Horrible stay, Hilton should be embarrassed. But Hey they’ll let you know you have access through the gate to the “premium outlets next door”. So cool to view their parking and brown buildings from the balcony.

We have been coming to this location for 10 years. We absolutely love the location...the closeness to the parks...having a grocery store across the street. Everyone is always nice and friendly. This is always our number 1 place to stay

We really enjoyed our stay at the Hilton, the room was beautiful spacious perfect for us, the amenities were nice the staff was very nice

Very clean and quiet. Prompt service and friendly staff.

Overall it was a very comfortable stay.

They make terrific pizzas & cocktails!.

Staff poor professionalism, don’t care about guest, really bad experience, you ask for something and is like you are asking for a favor, they not know anything about hospitality and customer service.

Spacious 3br 3bath. Loved the lock out suite for our larger party. Kitchen and laundry a huge plus. Loved the amenities and easy walk to outlets. Resort is close to everything. Very clean and well decorated. Parking is a little tight. Amazing pools and playground.

Exc

Clean room

The staff did an excellent job from start to finish

Beautiful!

N uni by b n

did not use any facilities. to far to manage a wheelchair to main building in the rain. Parking was limited in proximity to the building we were in.

The property was beautiful, albeit a little dated. The couple of problems that we did have, such as we had to ask for more towels since no housekeeping came to our room after day 1, and we couldn't figure out how to cast to the TV, were addressed very promptly. They have a lovely pool area and even had live music poolside. There's children's playground, basketball courts, outdoor grill areas. The only issue we had was that it seems that they cleaned the carpet before we checked in and it remained damp our entire 3 day stay. We also requested a bedding change and it seemed like the bedding was was still damp as well. Otherwise, an enjoyable stay and I would go back again.

Great place. Such a beautiful place with a view.

I highly recommend this hotel. We've stayed there twice already and will choose the same hotel again next time.

Staff was all extremely friendly

Yes n yes

Nice Location & Rooms

Rooms are dark.. yellow lights. Shower head had no pressure and was hard to switch from bath to shower. Room was decent , could have been cleaner especially with the walls- needs a good wipe down.

Clean rooms

Loved it

shower didnt get hot and cleaning staff just comes in doesn’t even knock but other than that everything was good

The best

The best y nice people we enjoy the facilities

Everything was very nice. They can use more eateries. We really enjoyed our stay!!

Nice property. Excellent customer service.

Very pleasant stay , great location , pool areas were great ,very clean accommodation .

The property is starting to show its age, but Hilton seems to be keeping ahead of it (mostly). I was disappointed to see the waterfall is gone and the pool fountains (in the smaller pool) are no longer functioning. Still, these are minor issues that did not inhibit our enjoyment. The location is great for all the Orlando attractions, not far from restaurants, and right next to an outlet mall. Would I stay here again? Absolutely!

Just nice

Family Friendly/well manicured. Stayed in 2 bedroom which was a good size. The rooms were nice, and included a jetted tub, but it wasn’t as clean as it could be and showed above average wear and tear, so we opted not to use it. That said, overall the staff was friendly, and the room and property in general, were clean, and well equipped.

Amazing experience, they were very accomadating and the property is beautiful definitely reccomend for a weekend getaway

The location was great since I love to shop. Having at least 2 different gates with walking access to the outlet mall was great! In addition, the washer dryer in the room made life and our stay so much better. This was the first stop on our trip and I washed all of the clothes before we left. The room was spacious and felt like home.

Everyone was friendly rooms were very clean I would definitely recommend to all my friends!

Our stay was short but great. Walk to outlet mall and hung out at the pool.

Nice hotel!

Beautiful property will definitely stay again

Super clean rooms. Highly recommended

It was a great experience and the property is extremely beautiful on the outside. The inside is a little dated, but overall clean and functional. The pillows are hard so bringing your own might be beneficial to your sleep.

Amazing!

ALTHOUGH WE ENJOYED THE PROPERTY TREMENDOUSLY, We Did Not Have All Necessary PIECES(especially a functioning Skillet) That Suppose To Be Included In Your Cookware Package That Comes Along With The FULL KITCHEN Supply Items To Complete Our Morning Breakfast. The One We Had Was Not A Functional Piece(falling Apart and burned the food) Abd Not To Seem Petty Or Anything But When A Replacement Skillet Was Brought To Our Room, It Was Long After Breakfast And Our Appetites Lost. The Rest Of Our Stay, OVERALL... WE LOVED OUR STAY

A great place to stay

This has been the fourth year that we’ve stayed at this location, will be rebooking again soon for next year

The property was very nice and my room was well maintained.

I loved the pool and the unit spaces

Friendly

Staff are excellent. The two pools give you options if your looking to

Great Stay!

The staff is amazing. The property is amazing. I feel really at home when I'm here.

This resort was the best place I have EVER stayed at. I absolutely loved everything about our stay. From the staff to the cleanliness I have no complaints. Everything was so beautiful and the housekeeping was by far the best. This will be my spouse and I’s top choice every time.

This place is everything you want in a home away from home vacation stay. Highly recommend!

Once again a super stay at a wonderful resort

I think they were over zealous about convincing me to participate in a solicited time sharing event. They called/text multiple days, multiple times a day to both the room phone and my cell phone. When I finally agreed to attend the second to the last day of my trip, the voucher they gave me for free vacation days was lost/misplaced but never registered. When I informed them they basically said sorry for your luck the voucher is like money and it's nothing we can do as if there was no record of me attending/completing the event to re-distribute one to me. I guess I shouldn't have lost it! Some of the outlets in the room didn't work, the sliding glass door to the balcony would get stuck often and the house keepers didn't change any bed linen, they only made up the bed if it wasn't already made. They did change towels and rags and appeared to clean bathroom and countertop surfaces. Other than the issue mentioned, it was an ok stay. The personnel seemed nice and they had some nice amenities.

M

We liked

Beautiful pool area

A

This was our second stay. This time we had the king suite, pretty much an apartment with everything you could need while on vacation. Would be a great place for families to enjoy while visiting Disney. Plenty if room, awesome location. Great property.

Beautiful area! Clean hotel, and great staff!

Perfect

Not enough parking

One bedroom suite was spacious and well equipped, some signs of age were visible but overall in good condition. WiFi was quite weak but ok for email.

Not only were there dining options on site, but there were a slew of options off site! The beds and pillows were amazing! Definitely will stay again in the near future.

Exelente estadia. Muy acogedor, limpio y cerca de todo.

The staff from the very beginning were very welcoming. They confidently did their jobs while thoroughly making sure we were aware of all they had to offer in and out of the hotel. The housekeeping staff were great, with a daily tidy and replenishment of supplies. The suite was beautiful and the pictures dont show how spacious the room was. I felt like i barely was aware of other people in the building. It was a lovely getaway, even through inclement weather.

Amazing hotel in an amazing location . We will be back

Good place to stay

We felt it was a little dated especially the bathroom. The bed and couch were not very comfortable and the pillows were feather which we are allergic to and uncomfortable.

Hilton grand vacation resorts are top tier

Beautiful properties. Cool amenities and great location to restaurants and shopping.

I did not like many things, will never return

The property is clean, neat and easily accessible. The pool side bar is excellent. The only issue we had was that we had no hot water at all in the room.

Na

My family and I have been staying at this property for the past 9 years, and we absolutely love it! It’s always clean, the staff is friendly and accommodating, the property/landscaping is beautiful, the rooms are spacious, with huge enclosed balconies, 2 swimming pools, and we love how it’s in a convenient location; next to the outlet and close to Disney property, Universal, Sea World, and off of I-Drive. Although they offer shuttles, parking could always be better because you have to be in early to get a good parking spot near your building. This past summer we stayed for a few weeks, and some housekeeping wasn’t done as thoroughly as others, and toiletries/cleaning items were not replenished. Also, I had several orders delivered to the resort and when the packages were picked up one of the times, the female security was not the friendliest and was rude. She talked to me as if i was stupid and took her time helping me. She was the one not comprehending! I didn’t want to deal with her at all! Other than that incident we always love our time here and will continue to stay here when visiting Orlando! We would definitely recommend to others!

Room smelled a little bad like damped carpet but we left patio door open to air room out and the stay was amazing still. Most definitely will come back.

Super cheap off season. It's a time share type deal so you may have to dodge some sales people.

Beautiful resort will visit again. Bed sleep wonderful and hotwatergood. Jacuzzi

Perfect for us. Anytime we needed anything staff were so helpful

This place is beautiful and amazing. The rooms are immaculate and the beds are very comfortable. It's a beautiful place to go and relax by the pool. I highly recommend it.

3 night stay for a quick disney/discovery cove visit. Check in was at 4pm but our room wasn't ready until 4:45pm. Room was very nice, spacious and clean. We had a king studio. Shampoo Conditioner Body soap and lotion all provided in room. Bed was very comfortable. Screened in patio was perfect for sipping coffee in the mornings. Food café was really nice, had lots of options to choose from and we thought it tasted good. Pool bar was amazing and the drinks were very tasty. Pool was amazing, crystal clear with plenty of lounge chairs avaliable. They even handed out free popsicles to everyone while we were there. We would 100% stay here again, looking forward to our next visit.

I want to thank Ms. Sherry for her outstanding service. We need more like her.

No vending machine for snacks only drinks. Wish they had a real arcade room

This is our 2nd time staying here. We love that it’s close to Starbucks, Publix, The Outlets and other restaurants (although chains, but those can be fun). Rooms are nice and staff is friendly.

We love this place, this is where we went on our honeymoon and now 4 years later we went again, the property is amazing and very clean!

I couldn’t sleep the other guest was to noisy and the, I call the hotel for cortesie

The room and property exceeded my expectations, peaceful and nicely appointed. Close to plenty of activities and restaurants and even has an on-sight cafe and poolside bar if you don’t feel like going out. I stayed an extra day just to enjoy the amenities and relax some.

Beautiful and clean hotel. The staff were nice and very accomomdating.

I have to say that this is really a beautiful place to visit and the staff are very welcoming.

This place was great but had to replace pillows after first night because they were so broke down and not comfortable

Good food options

It's convenient location and modern furniture.

The cleanliness of the accommodation and the entire property is fantastic . The gardens and lake area are all well maintained and beautiful , and peaceful. The pool activities at main pool are superb for families . Food is reasonably priced and excellent .

Loved the property and service. Definitely going back

Would definitely stay again

Love the pool area

Was very nice and close to everything

The staff are welcoming and courteous . The outside gardens buildings are immaculate and you get a good impression immediately. The security at property gives you confidence. The room and services to rooms are a very high standard and the cleanliness is excellent . Provisions to wash up provided . Towels are fluffy not worn the products provided are of a high quality . Pool and entertainment around pool and towels provided and pool beds in good condition .

We love the balconies. Kitchen. Walk around the lake. Convenient to store and restaurants.

We enjoyed our stay. Nice amenities! You didn’t have to leave the resort! We will be back again soon

One of the best experiences I've ever had ...fun ..clean .great staff...Just a fantastic place to stay

Everything

The tub with the jets was so filthy it turned the water black when we turned it on it was really gross. The kitchen refrigerator had dents in it . We some times had to park a long way from where we were staying and get a ride with staff to our room which took time which we was not the only people. There were trouble with some of the appliances. It became very stressful at one time and the deposit we put on the room we still haven't received back .

Parking kinda sucks but they do have golf carts that will pick you up and carry you to the room . Didn’t like the smell of the water in the room but everything else was good

Had a wonderful time.

Enjoyed my stay and would stay again the next time I’m in Orlando. The staff is very friendly and service is excellent

Pool areas were great. Friendly helpful staff. Nice unit w washer/dryer. Good kitchen. Bring spices! Can walk to supermarket. Great walking/jogging path

Good location

This hotel is beautiful, the staff are welcoming and friendly, the surroundings are immaculate with beautiful views. The parking is a bit of a pain if you are back late from the parks you have to park a fair bit away from your room there is a shuttle you can call but be better to park near your room. The pools are fab, open late but bar shuts at 9. No restaurant at the hotel but outlets, supermarkets and plenty of places to eat within walking distance

Right next to outlets.

I really enjoyed our stay here. The room was clean and comfortable. One of our lamps did not work though. The pool was very clean and there were plenty of towels available. The staff was nice and helpful. The location was the best, shopping and dinning is very close. You can walk right to the outlets with no problems.

Excellent bedding quality and very huge room size

The one downside to this property, is the parking. I do understand that parking is first come first serve however, I don’t understand how the property doesn’t have enough parking spots for all of their guests. This was an issue during our first visit and continued into the second visit.

They should make 1 of the pools adults only. Sometime adults need that quietness

Beautiful resort, staff was great! Room was clean. Access to outlet mall was super convenient! Highly recommend.

It’s was just okay

All of the staff were super nice and helpful. The room was very clean and they brought fresh towels and made the bed daily. 9/10 experience. They only lost a point because there was hardly ever any parking close to our building.

Too far away from the pool

Nice

Love this Hotel. Have been here many times and I enjoy everyone more than the other

Staff was friendly, curious and answered all questions

Unbelievably beautiful and exceptional staff. Anytime I’m in Orlando, you can guarantee my stay will be here. Thank you for a beautiful way to end my vacation.

The staff was helpful

I was bitten by a bug while I was asleep! Went to the hospital and I have cellulitis!! I’m pissed!

So many came tied and things to do for the family. Pool was amazing and the pool bar was great.

The property was very well maintained. Beautiful pool. The ladies anouncing the activities for the kids were very energetic. Atmosphere like a cruiseship on land. We were there celebrating our 30th wedding anniversary, no kiddos with us, although my husband help a father and son in a scavenger hunt. The ladies in the deli and cafe were amazing. Our stay was july 13th-16. Wonderful time. Only complaint beds were not comfortable. Hilton guest do alot in orlando and dont want to come back to a lumpy hard bed and pillows. A bed is a very important part of a hotel stay. Please fix. Thank you

I liked this property very much because it was away from a lot of crowded areas. The only thing I didn’t like was they do want to have you go on a tour, but they are not extremely pushy like I’ve seen in the past at other resorts. The one thing they need to upgrade is parking if you come back at 10 o’clock at night, you will not find a space in front of your building and you may have to walk quite a distance even though they say they have golf carts that will come pick you up. I never saw any golf carts.

The resort was clean and beautiful. the suite was very spacious. They sent balloons and a card or our anniversary to our room which was a huge surprise. The staff are very friendly and respectful. Love the security where not just anyone can come in without a key card. The pools were clean. We had a beautiful relaxing time thank you Hilton.

Property was clean, quiet and a walkable distance from an outlet mall! Would definitely book again!

This property was fantastic! The location was great very close to Disney, Sea world and many amenities. Travelling with a 5 year old first time to Florida the pool was fantastic she loved it so much! They have food on site, convenience and Starbucks coffee! They also have a covered playground for children and they have floaters, beach balls etc. available for purchase at the pool. I really can’t say enough great things about this property and definitely will return next stay in Florida!

Nice place

I a everything was good

The place was beautiful! Well maintained. My air did go out on the day before my stay ended and the maintenance guy came to try to fix it. Told me it would come on in 45 minutes it never did. So my last night there was very warm even with the ceiling fan on full speed. The only other downer would be it’s not smoker friendly anywhere on the property. I guess that’s good for business and the other guests but maybe have a designated smokers spot on the property somewhere. Other than that the place is top tier to me!

The best resort I’ve ever stayed at. Very clean rooms, very professional staff, grounds are well taken care of.

I liked the toom style I had. The outlets were also a plus

Love the big tubs, quiet pool, and access to outlet mall.

Propeery was nice and room was above average. I did not like the additional $32 each night for "resort fees" and the hard push for me to attend a time share meeting

The elevator broke down, my wife was trapped for 45 minutes and the emergency stop didn't work.

Room was near elevator.

always good to me

Very nice resort. The cafe food was a bit over priced and underwhelming on quality.

Quiet and relaxing resort.

Had a great time! You will not be disappointed. This willl always be my first choice! Thank you to Arshad, who gave us a tour of the property.

Great location, amenities, and reasonably priced

Unfriendly Staff, No Food Service (Other Than Poolside). WILL NOT RETURN!

Nice

Beautiful property! For us, I think it was almost a little toooo big. We were in building 7 and from there you have quite a travel from the room to any pool or hot tub. However, the landscaping and entire property is beautiful. The ONLY thing that bothered us was the parking situation. If you come back late from a park, you barely find any parking. The 2 nights we stayed, we had to park at building 5 and walk over to building 7. Otherwise, everything was on point. The room was spacious, clean, and offered a nice screened-in balcony.

Beautiful, convenient, great amenities

Front desk was very helpful when we added a day to our stay and wanted to keep the same room.

Very nice and clean

A great place to stay; clean, comfortable and excellent hospitality. Don’t hesitate booking this hotel!

I expected a lot more from a Hilton-branded property, but my stay at Tuscany Village was a letdown. First off, I was hit with a resort fee that was never clearly disclosed during booking. It felt like a bait-and-switch by the time you check in, you’re already being overcharged. The rooms? Outdated. The furniture is worn, the decor looks like it hasn’t been updated in over a decade, and the overall feel just doesn’t match the price tag or “resort” label. It’s more like a dated timeshare than a luxury escape. Customer service wasn’t much help either when I brought up the surprise fees. Definitely won’t be returning. Be cautious before booking this place is not what it seems.

They were great and brought a hair dryer to our room when I couldn’t find one. However, we were told we could request a late checkout and stay until 11:30 being our flight was later in the day. When I requested the late checkout they told me we could stay until 10:30- only a 1/2 hr after regular check out. Disappointed! We are there 5 nights and they couldn’t let us stay another hour- check isn’t until 4pm for incoming guests.

Staff was rude and discriminating, unable to resolve any issues. Staff favored elderly and folks that purchased times share/experience. Will never stay here again

Good service and nice atmosphere ! Sales presentation ran an hour over and of course are rep became a bit disgruntled and agitated toward the end, but altogether nice place. As a couple without kids, may go somewhere else in the future as it was kid heavy.

Everything was beautiful. The pool the hot tubs chefs kiss. I will stay again

Great hotel near all the parks, beautiful view and spacious suites will be back again. Loved it.

Great

Whilst this hotel is in an excellent location and has beautiful surroundings the tranquility ends when dealing with the front desk. I travelled with my disabled mother to this property. I booked and paid for an ADA room and requested a room in certain blocks for ease for my mother. Whilst I appreciate that not all requests can be adhered to I gave a lengthy time from my request to my stay. On arrival I was given a room in a block that was not suitable for my 15 night stay. I was told to come in the next day to see if I could change to a new ADA room. The next morning I went to the front desk explaining my requirements and that I needed an ADA room with a roll in shower and grab rails .I was told one may be available the next morning in a block I needed. Sure enough I received a text at 9.10 am to say if I did want a new room I needed to vacate the room I had by ten am. I rang reception and asked if I could stay in the room due to the heatwave in Florida and my mother’s age and disability. I got told no. I moved all my luggage to reception where my mother asked the front desk staff when the new room would be available. She was rudely told it was up to housekeeping and walked away from. It was 95 degrees at this point and that’s the answer. So much for helping disabled customers. I was text to say the new room was ready. However when going to reception I was given a none ADA room. Apparently no note was made that I required an ADA

Very comfy...clean...good staff

Location is excellent. Clean , friendly staff seems not rushed to get you going. Parking spots are difficult to find.

Amazing place

Very nice place

Property was beautiful and immaculate and the staff treated you like family I would highly recommend this resort and I will be back soon

Great hotel and near everything

Clean and modern, house keeping was top notch.

Grear location, wonderful staff, a lot of things to do around or to stay and relax at the property

We really enjoyed our stay, it is our second time at this resort. It is super friendly and clean !

Front desk folks and bellhop were very friendly and service oriented 😊

Beautiful grounds and great location. Absolutely would recommend and can’t wait to come back!

This place is very clean and organized. We always enjoy our stay here. Will be back soon

I did not like that we could not smoke on balcony!

Lovely property! Enjoyed the quiet balcony in the mornings for coffee. Easy walk to the pools. Room was very clean and comfortable. Only issue qas that the fold out sofa bed could use a new mattress and need an extra blanket. Will definitely stay again in future and will recommend to others!

Nice time visiting SeaWorld and family. Loved the vibe of the hotel.

Had a wonderful time

I will be back to this hotel on May 31st. I will see if they will give me a room with jetted tub, that you have to owe me for jetted tub in a room.

Enjoyed

Everything was excellent but the mattress was too firm

I liked the ambiance.

We felt like we were back in Tuscany Italy everything was just perfect

This resort is beautiful. Two pools, hot tubs and food on property is good. There is a Publix across the street if you want to buy food to cook on your unit. You can also BBQ outside and the grills are cleaned daily. There is entertainment for the kiddies and a nice pool bar at the main pool. Very clean and well kept. I didn't want to leave and will definitely go back.

No

Spacuous

I was so impressed with the entrances I knew my room was going to be amazing. I enter my room and it was fairly cleaned luckily I brought my own cleaning supplies and cleaned up my bathroom was not cleaned the toilet was clogged and the shower was dirty I had hair on the bed not sure if the comforter was cleaned but all in all we made it worked for my two days

Love my stay. We will be back soon

This place was beautiful, clean and comfortable for our weekend stay

We have just returned from a weeks holiday no complaints stayed there 5 times before

We loved the quietness, staff was amazing. The place was clean and the pool was beautiful!

Convenient location and a beautiful property

This resort made my husband and me feel like we were not in the US.

We had a wonderful stay at the property. The 1 bedroom was very spacious and was very clean! We will definitely come back!

The property is conveniently located, safe and quiet. This was our second visit and we would come back again.

Rooms are clean and comfortable.

Nicely landscaped property with lots of cute wildlife (Ducks, turtles, Egrets). Housekeepers were all very pleasant and helpful. The only negative was parking. In the evening, parking spaces were limited. One had to park halfway around the resort. Not a major problem unless you had a lot to carry back to the condo.

It was amazing. Clean, comfortable, and friendly. Our only complaint was parking; after 7 PM it's nearly impossible to find parking near your building, if at all. I wish they had an assigned parking spot for each unit, near the buildings. Then this would easily be a no-brainer for vacations and stay-cations in Orlando.

Nice stay.

What a wonderful experience! Tuscany is located right between Universal and Disney. It was convenient to everything. The premium outlet mall was literally walking distance from my room. I wanted for nothing and had everything I needed for my nine day stay. The best part was the deep, jetted tub at the end of a long day of walking in the theme parks. I could even see fireworks in the distance every night from my balcony. Just perfect!

Everyone was helpful and friendly. The property is beautiful and well manicured. I love having a screened in balcony to relax and enjoy the view.