Hilton Grand Vacations Club SeaWorld® Orlando

We had a great time ! Great family oriented place .

The rooms were very nice and having a washer and dryer was amazing. The room was clean and updated.

Staff and breakfast

Exceptional

The facility and rooms were great as always. I was not expecting someone to make our beds and give fresh linens but we greatly appreciated it. The staff is always friendly and accommodating to any need that you may have. I wish I had more time to go to the pool but it was a Disney trip. I did not like the parking fee. I have stayed there for several years and this is the first time that I ha to pay for parking. The parking ia already limited so paying to walk a distance is not what one would want to do. Also, when they was looking for my name, Booking.com sent it 1st name, then last name . So they had a hard time looking for me and this was not the 1st time (not me) that this place had this situation. Constructiion was going on but they did not start until after 7 am and had ended by the time we came back to the room.

Beautiful hotel, fabulous amenities, wonderful staff. I loved the balcony. The bed was fairly uncomfortable

the pool areas were beautiful plenty of room and an excellent staff

Loved the pools

Exceptional

Exceptional

We really enjoyed our stay! Although our building was a little farther from the lobby/main pool, it wasn't a problem because the staff picked us up in a golf cart whenever we texted. Everyone working there was great!

A great experience

Enjoyed our stay at this resort. 2 nice pools and a Tiki Bar with food and drinks in the larger main pool area. Rooms were clean and beds were wonderfully comfortable along with great pillows!!!

Clean room! House keeping everyday! Free laundry! Super kid friendly and located about an 10min drive to Disney! Overall 10/10, will definitely book again.

The staff at the lobby and at the activity center were very kind, attentive and friendly. The older lady at the shop was rude and did not provide good service at all.

The only issue I can report is I have yet to receive my deposit back. I have emailed and left a voicemail to the accounting/financial dept.

Nice stay, close to Seaworld

I really enjoyed my stay. The check-in was delightful. Staff was excellent.

The roo. We stayed in had the most comfy king bed. It was a really nice room. The only thing is the construction behind us was loud in the mornings when we were still asleep

Exceptional

Beautifully kept; several pools including large one with bar and chair service. Lots of room to spread out in our two bedroom room!

Superb

The grounds are beautiful & the staff were very friendly & helpful. The pools & splash pad were also great & clean. Plenty of parking & the actual unit we stayed in was nice & up to date. Housekeeping did a decent job as well. Restaurant in the hotel was also very good. The only things to note for our stay was that the floors were not mopped upon arrival nor were they mopped daily or vacuumed, our area rug had a lot of stains in it. The shuttle bus needs more pick up and drop off times because it's not just this hotel, theres many hotels using it & it gets fully quickly. Also the drivers didn't check confirmations #'s that you were required to have for reserving your seats. On returning from Sea World our shuttle bus driver wasn't checking confirmations so our family & another family who were there waiting didn't get onto our shuttle we had reserved seats for and he was super unhelpful/ hostile when we said we wanted our seats on the bus he was not checking for.

The main pool was very nice!

That, obviously, is not the resort's fault. However, their policy regarding the storms and how they notify their guests is baffling to me. First, their policy is there can be no lightning strikes within a 10 mile radius. That seems excessive to me. Second, they had no plan in place to notify guests when the pool closed or when it reopened. The first night after speaking to the front desk I was told there would be a text message that was sent out when the pool was opened. That did eventually come. However, then the pool closed again because lightning within the restrictive 10 mile radius. There was no text message saying that the pool was closed. That's obviously not a problem. If you are at the pool, you can tell it gets closed. However, if you walk from your room, you walk to a pool that is closed after receiving a text message that it opened. The second day I texted the phone number and told them that the policy didn't make sense and they needed to let people know when the pool opened and when it closed. After that they still did not take that advice. Because I witnessed multiple people walk to the pool after they received the text that it was open only to find the pool was closed. There needs to be a better way to handle this for such an expensive resort.

Everything was nice.

Very good

Great location and friendly staff Dead roaches in the kitchen area The floors and rug was dirty

Exceptional

Clean room love that they come daily. They fix the bed and change the towels. It has washer and dryer. The pool is stacked with towels. They have plenty of pools and Jacuzzis. Kid friendly resort. I’ve stayed here in the past and parking was free but now there is a fee. Something to consider. Regardless of that. The place has everything you need kitchen with cups , plates and much more.

Everything was great, only spent 3 nights there , we had plans , very busy but did get to spend a few hours at the pool. The place was excellent, we will be back

.

The pool, the staff, the decor, the food. The beds are so uncomfortable the pillows are awful.

I really liked the pool, the confor of the rooms children's play area and the locacion

I wouldn't stay here again. Sorry Hilton, I expected a lot better. Very Disappointed.

The room was impecable, staff super helpful, and over all the place seemed very safe

Great staff,,, clean facilities too

From the time of checking in the friendly staff was very helpful and provided directions to the room. The room smell clean without much of the chemical smell that overwhelm when you first open the door. Love the balcony with screen. Bug free and the patio furniture was comfortable.

The swimming pool and good environment. And it is close to theme parks. It will be better to have more choices of breakfast.

The property is very beautiful with 2 pools, one of them has a very nice cascade. The 1 bedroom apt we got was beautiful, very clean the king bed was very comfortable the jacuzzi inside the room was spectacular!! Highly recommend, i cant wait to go back.

Is ok

Everything is always perfect when visiting this location the food at the bar love love it the activity’s for the kids the pool are it’s always a great time

we love this place for all things, except the hotel pillows.

Absolutely loved everything about our stay.

It has been years since I stayed at this property and I was pleasantly surprised. Our one bedroom suite was fully renovated with a full kitchen, laundry room and enclosed patio and was beautifully decorated. It felt fresh and tropical and we enjoyed our time in the room. The property is kept very clean and staff is always nice and courteous. It was nice to get a ride to the pool from the golf cart service so we didn't have to worry about losing our parking space, the hotel was packed for the holiday weekend. The pools were perfect temperature and the pool areas were very clean, so were the restrooms. Overall, even though we didn't go to any theme parks this time around, we spent most of our time at the pool and the kids and our whole family had a great time. The location is perfect, its right off the major highway and close to a lot of attractions and restaurants as well. I would definitely chose this property as our go to when staying in Orlando.

This is the second time we choose to stay here and it never dissapoints. The staff is lovely the room is basic but clean. We will def come back again

We had 2 rooms (1 x king bed and 1 with 2 x queen beds) with kitchen and sitting room. This was great for 4 people and gave us space we needed. Hotel was well equipped with 2 pools, bar/restaurant, deli/shop, kids play area. The property was very clean, well maintained and staff were friendly.

Everything N/A

Amazing hotel, clean, lovely rooms with a selection of pools. Staff were always happy to help.

Everything N/A

Really nice property and a great location. Very clean and the pool area was fabulous.

We stay here a lot. Always a nice get away.

The room was amazing, the amenities especially for kids is fantastic. Would highly recommend staying here

My granddaughter and I planned a trip to Seaworld. This hotel isn’t the closest to Seaworld, however there were amenities at the resort for both of us. There was a bus stop right outside the resort. We were able to ride it to Seaworld and Aquatica. The food at the bar and grill was good.

Clean

We were very pleasantly surprised- it’s an older property but spacious and clean with a great pool and close to everything. Would certainly stay again

Staff was fantastic, nice chill place to relax for a few days.

Our King One-Bedroom was perfect for my family of 3. It was spacious, clean and modern. We loved the full kitchen, large TV, walk in closets, big couch, screened balcony. My family's favorite part of this hotel were the pools. Plenty of lounge chairs. The front desk and grounds staff were phenomenal! Everyone was friendly and professional. The location was great. When you leave the grounds, the surrounding neighborhood is quiet. We can't wait to stay here again! Our room's water pressure was crap. We had to flush the toilet multiple times for everything to go down. The shower's pressure was so light, but they came and changed the shower head which made it it a little better. There were cups, towels, etc. scattered under lounge chairs and around the pool that would be there for hours and it would be nice if someone came every so often to tidy up. And the staff at the Marketplace always seemed miserable. We stayed for 8 days and we were in the marketplace multiple times a day.. the cashier's never cracked a smile or greeted you. Minor complaints, but I'd still come back!

Our King One-Bedroom was perfect for my family of 3. It was spacious, clean and modern. We loved the full kitchen, large TV, walk in closets, big couch, screened balcony. My family's favorite part of this hotel were the pools. Plenty of lounge chairs. The front desk and grounds staff were phenomenal! Everyone was friendly and professional. The location was great. When you leave the grounds, the surrounding neighborhood is quiet. We can't wait to stay here again! Our room's water pressure was crap. We had to flush the toilet multiple times for everything to go down. The shower's pressure was so light, but they came and changed the shower head which made it it a little better. There were cups, towels, etc. scattered under lounge chairs and around the pool that would be there for hours and it would be nice if someone came every so often to tidy up. And the staff at the Marketplace always seemed miserable. We stayed for 8 days and we were in the marketplace multiple times a day.. the cashier's never cracked a smile or greeted you. Minor complaints, but I'd still come back!

It was so nice, I loved everything down to the pool, really loved that they had elevators

It was so nice, I loved everything down to the pool, really loved that they had elevators

Nice hotel

It was okay overall, but it honestly didn’t feel like a true Hilton property. The experience felt much more like a timeshare resort than a traditional Hilton hotel. While the rooms and amenities were decent, the atmosphere and service lacked the polished hospitality and elevated experience you usually expect from the Hilton brand. The focus seemed to lean heavily toward vacation ownership and sales rather than guest experience, which changed the overall feel of the stay.

Very pretty resort. Will recommend and frequent

Very pretty resort. Will recommend and frequent

Exceptional

Everything was perfect

Stayed three nights. Close to SeaWorld. The pools were nice, the guests were fun.

Everything Drink prices could be better like the buckets could be little bigger for the price they are

I have stayed at this location twice now and it has been a great experience each time. The rooms are clean and all of the staff is very helpful and friendly. I would recommend this location to anyone looking. The pool area is set up nice with multiple hot tubs. there's a place to get drinks and food; they are always doing activities at the pool. It does get crowded at the main pool, but they do have another pool on the property which is usually quiet and peaceful. It also has a hot tub and a small kids pool. I would also like to thank Irene at check in and Gaston and Agata at the bar for incredible service.

I have stayed at this location twice now and it has been a great experience each time. The rooms are clean and all of the staff is very helpful and friendly. I would recommend this location to anyone looking. The pool area is set up nice with multiple hot tubs. there's a place to get drinks and food; they are always doing activities at the pool. It does get crowded at the main pool, but they do have another pool on the property which is usually quiet and peaceful. It also has a hot tub and a small kids pool. I would also like to thank Irene at check in and Gaston and Agata at the bar for incredible service.

Drink prices could be better like the buckets could be little bigger for the price they are

The property was clean and family friendly and the staff was very friendly and helpful.

Great 3 night stay. The pool area is very fun. Multiple pools all around. There is a splash pad and a toddler pool as well. Our room was very spacious and very clean. The property is very well kept and the staff is friendly and attentive. Would definitely return.

I enjoyed my stay and the staff were very welcoming. The property was clean and kept upz Whenever I needed assistance with anything, I was immediately tended to. They were able to accommodate my requests before and after my arrival. Ultimately, I would recommend this vacation club to my family, friends and colleagues.

Exceptional

Everything was great

Everything was great

Everything

Exceptional

This was my first time in Orlando and I had an amazing experience everything and everyone was a 10/10 highly recommended.

Good hotel alot of noise on the outside

Exceptional

It was an okay stay. Lots of miscommunication with the staff regarding housekeeping. The ventilation was not great because we could smell what the people above us were cooking throughout the night.

The amenities

Hotel is in a perfect location if you planning to visit Sea World and Discovery Cove (4 min drive) . City walk depends on the traffic but in the evening around 20 min. Within 8-15 min drive you have Walmart , Publix and Trader’s Joe. In the room you have a full kitchen , living room with sofa-bed, big bathroom with shower and bedroom with bathtub so you can watch tv while enjoying your bath. Can even do your laundry if needed. Pools are clean and if you have kids depends on their swimming skills and age they can either enjoy big pools, kiddy pool or splash pad for adults hot tubs. Floor in the room wasn’t clean and lack of plastic cups in the bathroom. Decent food.

The amenities

Hotel is in a perfect location if you planning to visit Sea World and Discovery Cove (4 min drive) . City walk depends on the traffic but in the evening around 20 min. Within 8-15 min drive you have Walmart , Publix and Trader’s Joe. In the room you have a full kitchen , living room with sofa-bed, big bathroom with shower and bedroom with bathtub so you can watch tv while enjoying your bath. Can even do your laundry if needed. Pools are clean and if you have kids depends on their swimming skills and age they can either enjoy big pools, kiddy pool or splash pad for adults hot tubs. Floor in the room wasn’t clean and lack of plastic cups in the bathroom. Decent food.

Clean room, friendly servcie The Market place was great!

27635

Never disappoints

Exceptional

Location When I checked in, I asked for closer room to the lobby even if it was without a view and they told me that it is not available. I was placed at building 6. I went to the room and it was very far, I don't have a car and the bathroom doesn't have a door. When I called the lobby and talked to other lady, she gave me 4-5 options in building 1 and 2 :). So, there was a room! I went back to the lobby switched keys and changed the room. I was so tired and I waited for the shuttle to pick me up from building 6, and he didn't show up. And I had to walk to the lobby with my bags.

When I checked in, I asked for closer room to the lobby even if it was without a view and they told me that it is not available. I was placed at building 6. I went to the room and it was very far, I don't have a car and the bathroom doesn't have a door. When I called the lobby and talked to other lady, she gave me 4-5 options in building 1 and 2 :). So, there was a room! I went back to the lobby switched keys and changed the room. I was so tired and I waited for the shuttle to pick me up from building 6, and he didn't show up. And I had to walk to the lobby with my bags.

The property is nice, well taken care of, and has multiple pools. Had a one bedroom suite which was clean and comfortable. My disappointment was that the shower needs updating- shower head, shower handle, and shower floor were showing a lot of wear and tear.

Exceptional

Everything

Beautiful facility. Grounds are top notch and well kept. Room was very comforand and clean! Staff are very friendly, professional and courteous.

Beautiful facility. Grounds are top notch and well kept. Room was very comforand and clean! Staff are very friendly, professional and courteous.

I thought the staff was quite friendly and helpful and the landscaping is absolutely beautiful..loved the pool and having a washer/dryer in our room. My mom is already asking me to bring her again next year.

Superb

We have stayed at Hilton Grand vacations at SeaWorld numerous times and it never disappoints. The studio room is perfect for 2. I enjoy the tiny kitchen area and also the balcony for morning coffee. Staff are always responsive and professional. Will continue to stay here for our visits to the theme parks!

We have stayed at Hilton Grand vacations at SeaWorld numerous times and it never disappoints. The studio room is perfect for 2. I enjoy the tiny kitchen area and also the balcony for morning coffee. Staff are always responsive and professional. Will continue to stay here for our visits to the theme parks!

Excellent stay!

My room was clean, the staff was great, the bed was comfortable, it was a one bedroom apartment with a balcony and housekeeping… I had a great time I was near all the parks..

The room was great and the staff was absolutely wonderful

Proximity to Seaworld / discovery cove. Nice pool areas and pool bar Bbqs Pleasant staff Bit dated. Sockets not working view from balcony, felt like sitting in the car park.

Good

Exceptional

Proximity to Seaworld / discovery cove. Nice pool areas and pool bar Bbqs Pleasant staff Bit dated. Sockets not working view from balcony, felt like sitting in the car park.

Great place to stay

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Location and room. Parking is not good and staff is not very helpful. Never answered the phone for front desk.

Exceptional

The location was great, shuttle to parks was included, the rooms were clean and the pool is beautiful. The coral reef bar and grill is a nice place to get food, and the price of the hotel was very good! The only thing that could have made the stay better would have been continental breakfast.

The location was great, shuttle to parks was included, the rooms were clean and the pool is beautiful. The coral reef bar and grill is a nice place to get food, and the price of the hotel was very good! The only thing that could have made the stay better would have been continental breakfast.

Location and room. Parking is not good and staff is not very helpful. Never answered the phone for front desk.

Exceptional

Exceptional

The staff and the resort was beautiful. The cleaning staff were amazing we never ran out of fresh towels.

Bad

Everything Coffee maker not good

Everything Coffee maker not good

This is our favorite place to stay in Orlando for the pools, nice rooms and location. Front desk staff were exceptionally helpful and kind. Easy access to Sea World, Wawa, and good restaurants. We were grateful for late checkout and the extra hour of pool time. Bar food and housekeeping were worse than usual this time.

The bed was very stiff and hard

Beautiful pool area. Nice walking/running path Food in bar/grill was very good Rooms a little dated but clean

The pool, the restaurant and the pool bar!! Sometimes hard to find a pool chair.

Poor

The pool, the restaurant and the pool bar!! Sometimes hard to find a pool chair.

The staff were so nice and accommodating. The room was clean, new and smelled nice. My daughter loved it and there were so many pools and hot tubs The bed was very stiff and hard

Everything

Beautiful pool area. Nice walking/running path Food in bar/grill was very good Rooms a little dated but clean

Everything

Very short staffed at the front desk

Amenities are great, most of the staff was pleasant. Pool side service is amazing with Gaston and Brian! Downside: the housekeeping staff is very inconsiderate. We had a housekeeper come into our rental while my minor daughter was in the shower and proceeded to use our toliet backwards! My daughter came out of the shower when she realized it wasnt us and found the housekeeper squatting over the toliet. My daughter told her to leave and not to clean right now. She huffed and grabbed her phone and left. Housekeeping manager didnt seem to bothered by it and only wanted to refund 2 days of resort fees. A whole $70... very disappointing. We will not be returning after this. Make sure you put your DND on the door. Mind you we had just arrived the night before so our rooms shouldn't have been ready for service in the first place. The next day their was a dead squirrel in the hot tub. I feel like its going down hill quick.

Clean room, friendly staff

The suites were beautiful, spacious, clean. Loved our stay.

The room was very clean. We stayed for 8 days and my only complain was the mattress. Please get new matresses.

Very close to SeaWorld aquatica and discovery cove. Very noisy pool are at night kids screaming until 23.00

Superb

We arrived early, and was told that we would be put on a priority rush for a room. Cut to 4 1/2 hours later (4:30, when check in starts at 4pm), and still no room available. Yet there were plenty of people who came in AFTER us, who were given keys. After a long travel day, the last thing I want to do is sit around and wait. We were not pleased.

If they ask you about a room preference, tell them you prefer to not be at the other end of the resort from all the activities, that was the only downfall was being far away from the pool, bar/restaurant and lobby

Room clean Wish there was food available after 9 on site

Exceptional

Experience was great but the rooms need updates.

We had a two bedroom for our family of 4. Lots of space and well maintained. The pools and restaurant were also very nice. Great service. For check in, restaurants, and pool area.

The location is amazing! We’ve stayed at this location for the past two years for the Summit cheer comp and it is close to ESPN and other activities. The pools and hot tub are awesome (plus bar service at pool comes to your chair and are great!). Even if you aren’t at the buildings right next to pools (we were the farthest building away), they have staff riding around constantly with go carts and we never had to walk all the way back. Not having a shower door or curtain was strange, you just need to lay down a towel to ensure the floor doesn’t get wet. The pillows are TERRIBLE. They were SO FLAT. They should also give two pillows and a bedspread for sofa bed instead of 1 pillow and quilt.

The location is amazing! We’ve stayed at this location for the past two years for the Summit cheer comp and it is close to ESPN and other activities. The pools and hot tub are awesome (plus bar service at pool comes to your chair and are great!). Even if you aren’t at the buildings right next to pools (we were the farthest building away), they have staff riding around constantly with go carts and we never had to walk all the way back. Not having a shower door or curtain was strange, you just need to lay down a towel to ensure the floor doesn’t get wet. The pillows are TERRIBLE. They were SO FLAT. They should also give two pillows and a bedspread for sofa bed instead of 1 pillow and quilt.

We had a two bedroom for our family of 4. Lots of space and well maintained. The pools and restaurant were also very nice. Great service. For check in, restaurants, and pool area.

My daughter slept on the pull out couch and was complaining her back hurt every morning. But I guess it’s also like, what can we expect from a pull out couch.

Wonderful stay,we will be back

Amenities and location were great

Amenities and location were great

Found roaches & even dead cockroache. Floor were disgusting—they had to come clean them. Toilet clogged. Pillows had stains had to ask for more. Very disappointed & disgusting

.

Exceptional

Great place to stay with kids.

Disappointing

The location was good. And the staff was very nice. I liked the cleanliness, but I didn't like the location of my room. I asked for a nice view from my balcony and I got an awful one.

Liked everything

Absolutely loved this place no lie it was perfect

Everything about the place was great. It felt like home. Very clean. Definitely will be back again.

Really nice place. We had a small issue with the room as the reservation said sleeps 4 but really only did 2 so we had to get a second room at another property. Food and drinks were good but seemed like dinner was understaffed.

Everything I could think of was already provided—I’d definitely choose this hotel again next time.

Very nice hotel! Staff was A1! The pools were clean and hot tubs were great! My main complaint was the floors in the common area of the room. They were extremely dirty! The wood color is dark so the dirt is hidden. My son wore his white socks on the floor and 5 mins later they were black. He even said seeing that made his skin crawl and he’s only 11! Clean the floors!!!

Lack of space at pool, restaurant under staffed

-Ghiovani”

All in all, This property is good for families who want to stay close to all the Seaworld. This review is from a mid 40's couple who don't mind kids but who are particular about some things, So if you're interested read along....The room was lovely but the building was extremely noisy, road nose from police, fire trucks, Seaworld rides, if that bothers you stay away from building 11 Tucker Town. The pillows could use a refresher they went flat after night two and had to stick the ones from the couch under them also the shower head needs more gusto it just wasn't up to par with most Hilton properties. Perhaps a floor length mirror outside of the bathroom as well because there is only one mirror and it's in the bathroom made getting ready hard while my partner was in the shower. The Staff was super friendly, the bar was great but it would be nice if they were open for breakfast seems silly to not have a breakfast option with a cocktail. The fitness center is super small and packed full most of the time but I probably should have been enjoying my vacation instead of working out.all in all 7/10 would recommend this property for a Seaworld Vacation.

The property is well maintained. Spacious. Clean. Cared for. The pool deck bar was understaffed at times, but the options were well liked, gracious, and properly priced. We have 0 complaints and hope to return Annually.

Great staff in all aspects of the place

We have stayed here multiple times and just love this location N/A

Everything was nice and clean. I would definitely stay at this place again

Always a beautiful stay!!! It was just super busy because of spring break so we had some issues with check in. Overall, will stay here again!!

Rooms were not very clean, housekeeping could have done a lot better.

My first room AC not functioning room outdated and bad smell had to call to request another room. Wasn’t to impressed for the price. Overall needs updating. Disappointed

The property is huge and is not accommodating for you unless you plan to rent a vehicle we didn’t rent one so we needed assistance being transported throughout the property at times it would take up to 30 minutes to get the golf carts to pick us up

Room was very clean and looked well presented. Staff on the main desk were friendly at check in and helpful in describing the property etc. I was in building 11 and my only issue was being so close to the main road that you heard a lot of traffic noise. Fire engines and ambulances were particularly loud. If youre a light sleeper Id request a different building.

The staff are always pleasant to interact with. The property is always clean & in the center of Orlando. Plenty of things to do near the hotel & right beside Seaworld. We’ve stayed at this location 4 times!

Nice place

yes. the water in kitchen had a little smell but overall our stay was fine. we will be back.

THE STAFF , AMAZING! LOVED OUR ROOM TOO. NOTHING

Apartments are lovely and spacious

The location of the property in relation to the Disney parks and SeaWorld are great. The rooms were not the cleanest. The bottoms of my feet turned black from walking on the floor in our room. They clearly hadn’t been mopped in quite some time. The shower tile looked moldy and dirty. There were food crumbs and half eaten candy on the floor, the couch has a dingy stain all over and the pillows were stained with white spots. My husband became very sick during our stay and my daughter developed a rash on her body. The pool didn’t seem the cleanest. We attempted to use the hot tub on our first night and a family told us not to use it as their child had a diaper blowout in it however we witnessed other children and families using the hot tub. We finally saw staff cleaning the hot tub the next morning. We took our daughter for a morning swim at the pool and there was trash, empty cups and can from the bar as well as large empty bottles of hard liquor laying around the pool area. We had enough and checked out a day early although we should have checked out the same day we checked in. We were incredibly disappointed in our stay especially considering the amount of money we paid.

Clean room, friendly reception team, great location.

Initially, upon my arrival, I was informed that I had only paid for the room and not the resort charge when I had made my hotel reservation. An additional $200 USD was charged to me. There's nothing more unpleasant to your vacation experience than unexpected fees. This is a "drip" pricing strategy to attract bookings at lower rates on the Expedia website and then charge more when you arrive; I haven't experienced this in a long time. People are looking for hotels based on their budget.  Restaurant food is really bad; a 15 USD frozen margarita is equal to a slushie. You might just save your money and buy kids juice. It will be the same. Since the service and food are bad, of course 20% tips are included automatically.

Drinks were made a little weak for the price at the poolside restaurant.

Did not get the room we booked, didn’t get a full kitchen or a kitchenette!

The hotel is ok, but the checkin process is a nightmare. We got there at 1230 they said ok no problem you can use the facilities until your room is available at 4pm. We will send you a text, no text came. Went up at 415pm there is a line that took 30 mins to get through to say sorry room isn't available. Ok. I text at 540 and go hey is my room available because its two hours after checkin. Yes its available magically. Go back upstairs, another 30 minute wait to checkin, then the systems go down and have to wait longer. They really need to have a better procees. If checkout is at 10am, and I arrived at 1230pm, and was "checked in" why wasn't my room available until almost 2 hours after checkin?

Buikding

Yes

Good service and they will care about you every day.

Love it here

The trip to hotel the driver was 20 min late. Other than that service was good.

The room was clean, staff very helpful !

Needs softer bed

Yes

It was ok, the body wash was never filled, do I'm not sure if the bath tub was cleaned.

Everything was excellent, except at check out day we we’re still in the room when and the housekeeper walked in without knocking the door first, thankfully the door was locked and she couldn’t open the door completely, that was scary.

yes

Kitchen was fully equipped and facility was well kept.

Great place with great atmosphere. Loved the pool. Small apartment with everything.

Room was very clean.

Room wasn’t ye best

Overall nice stay. Staff was friendly and the service staff was all great keeping up with our room amenities towels and such. The pool area was amazing just super crowded all the time hard to find seating Would stay again.

Well equipped. Spacious Near all parks.

Loved everything about this resort

The kitchen was equipment for cooking but no mixer, colander or lidded roasting pan. Everything else was there to make a proper meal. The bar had a nice selection of food to feed adults and children. We enjoyed the Deli Market for after dinner treats.

Everything was amazing!

The mattress was also very hard and uncomfortable.

Room and lobby were very clean, staff was all very friendly. Cafe was perfect and made good coffees

Excellent for a long stay

The hotel doesn't provide a shuttle to the airport, which could be a plus.

Beautiful! Beds were very comfortable. Suite had plenty of room. Pools were great! Staff was very friendly!

Great customer service, very nice resort.

Great resort vibes with s nice pool. There was a nice nature trail around the lake with a cute little alligator who came out to sun tan every day. We loved watching him and the turtles. The location is great, close to everything! We loved our room which had a full kitchen we used to make some meals.

Even though it was a little pricey I was pleasantly surprised by the mini kitchen in the room and the various amenities during my stay. I plan on visiting this site again the next time my family and I are in Orlando.

Check in staff was very friendly. Room is clean and bed was comfortable.

We have stayed here 2 times. First in a 3 bedroom unit and this time in a 2 bedroom unit. We are RCI owners and have stayed at a lot of different vacation clubs across the Orlando area. This resort is one of the top as far as the room goes. Updated rooms, spacious living room, dining room and nicely equipped kitchen. Great tub in the main bedroom. Multiple enclosed decks. We traveled with a 1 year old, 5 year old, parents and grandparents and there was a pool for everyone to enjoy. The kids pool and splash pad were a hit with our family as well as the large hot tub. I do wish the deepest pool with the waterfall was kept at a warmer temp. Pool areas were well maintained. We received great service at the pool bar both from the waitress and the bartenders. We will be back!

Our to go to hotel when in Orlando. Love everything there.

The pool was absolutely amazing!!!!!! It was cold when we visited and it was heated to perfection!

Very relaxing and only 5 minutes from SeaWorld

We stayed here for 8 nights and it was really great overall. Easy to check in, available and free parking on site for our rented vehicle. The room was an one bedroom suite which was very spacious. The kitchen had everything we needed along with a washer and dryer (a must have for me because I have kids). The pools were large and clean. Playground and rec areas were an added bonus along with the theatre that played movies every night. The kids really loved it and would want to go back!

Yes

The room and amenities were clear and in good order. Loved the free coffee/water perk.

Good

The staff was friendly and answered all the questions we had. Room was clean transportation was great and reliable:

It was nice. I didn’t get to spend much time there because I was in the area to do other things but it’s a nice place for families with kids. The staff were very friendly and the rooms were comfortable and clean.

Place was immaculate

I found the grounds to very nice. One of the nicest was they set up nice areas for people to cookout and they maintained them.

Yes it was great. The driver was the best we had.

Great place

Nice place, well located.

AWESOME

Location is perfect, especially if you are visiting Sea World, Discovery Cove, Universal Studios, Aquatica Or Icon park. The staff is so nice! Everything abput the property is great! I will say that the beds were a little harder than I prefer but have definitely slept on worse, the linens and pillows were luxurious. Building 11 that faces the road has a lot of traffic noise, and if you listen carefully, you can hear people screaming on the roller coaster at Sea World lol. Easy to naviagate from the air port. Locked and secured resort. Would definitely stay again.

Spotlessly clean and comfortable. Nice pool area. Lovely staff. Only issue was the noise from outside at night and early morning. Sound proof sliding doors would help.

It has a great pool area! Staff is friendly and helpful.

Multiple relaxing pools and hot tubs, and other amenities. Free coffee was nice. It was nice to have a shuttle in between the distant buildings. Dining options are slim. But overall, it was great.

Amazing

Great location beautiful hotel, we love when we can enjoy a great shower with great hot water and this resort was fantastic

Always great staying at the Hilton grand vacation club staff are excellent and rooms are always kept very clean.

The pool was amazing, great location 15 minutes from all the parks. Quiet affordable and all around amazing stay

It was only one night. But was very pleasant.

deli/ provision store were we got our complimentary breakfast/coffee needs a lot of improvement when it comes to customer service. We know waking up early to go to work is no fun but facing guests to give their breakfast, PLEASE give them a simple greeting ( ex. Good morning, what can we get you today?) and SMILE 😊. It's not that hard. We were there for several days and oh my, no kidding, one of the staff have this " don't bother me look" and the " I hate this job impression". One of the guests commented, " A gloomy face for a sunny day." Not a good vibes to get your first meal of the day.

Very much so!

Great front desk

Beautiful location!

Beautiful clean room

Room was clean, comfortable bed and the best hotel coffee I have ever had. We would have preferred a shower instead of a tub with curtains. Also, more pressure from the shower….good value for location.

Room was beautiful! Staff was fabulous and friendly.

Excellent

Room was great, soda machine didnt work

Everything was excellent. Room was spacious and clean. Staff were friendly. We live it here!!!!!

Yes

The staff wasn't friendly. The room temperature was 80 degrees the first night. It took two calls to the office for maintenance to show up. Maintenance came and fixed it. The property was old.

Very comfortable

Yes

Fantastic room and staff are all great!

Check in was quick, but when we got our bags to our room it was already occupied. Had to wait with security to get it sorted. We got another room with an hr. Property is dated, walls are thin. Our neighbor cooked broccoli in their

Wonderful stay!!

I loved having the coupons for the 2 free waters or 2 free coffees per day! That was a nice touch. The beds also were wonderful I slept so well and so did my boyfriend. Definitely will come back in the future!

All good

The resort was lovely. Right next door to SeaWorld. Rooms were spacious and staff was great!

Had consistent issues with our thermostat and the WiFi would regularly disconnect.

The pools!!

Great rooms. Very clean. Loved the pools & hot tubs.

Love the great food at. the resturant on the property.

Everything. I loved it!

Spacious room, very clean, great staff

Yes, great room, staff and place to be.

Great family resort

Yes

Close to perfect. Communication was a bit off, no hot water (mid warm). Was told about the resort fee, but thought it was paid for through my pay plan. Ended up paying 218 (100 to be refunded is fine), 1 tiny trash can. Room was very clean! Nice deck set view! Short distance from theme parks. Beautiful landscape and walk around path. Convenient! Service was great!

From check in to check out the staff was helpful and attentive, the room was clean the bed was comfortable and there was a lot of amenities we enjoyed that.

Room was spotless, staff was very courteous. They text you to ask how’s everything going and if you need anything. The place overall was great. I’ve been to Florida many times & this was the best spot I stayed in Florida.

Yesn

All

Excellent Room &Stay

The room was absolutely amazing!! The staff at resort was amazing. The best properties in Orlando!

Room, staff and amenities were amazing! I will 1000% come back here again for my next Disney trip

Everything was great!

Room was absolutely spotless. Staff was awesome, as usual😊 Amenities were great! Loved having grills! We will definitely be back! Love this property!

The property was beautiful!

👍

The room was very spacious and clean. The resort had a lot of activities and a nice walking path. We loved the pools and hot tub. We appreciated that parking was included.

Very clean room, great location.

The room was fine. There was dirty towel left from prior guest.

I don’t like the fact that they pushed timeshare sales onto us right out of the gate when we checked in.

Clean room, attempting and helpfull staff.

Everything was clean, nice people

Great size of the room!

Long line to check in

Very nice place

Everything was good

It was great

This resort was great! We had no complaints! Customer service was awesome from the gate keeper to the front desk and the maintenance crew. 10/10 recommend. We will be back again!

The staff was very courteous, and the property was fantastic. The shuttle that was available was awesome.

Love this place!

Clean rooms nice staff

Great property close to SeaWorld.

Clean updated room. Spacious. Friendly staff.

View was trees

No door in the shower room. It got flooded on the floor of the entire rest room easily during the shower.

No hot water and the toilet was clogged when checking in.

Clean room and property

Clean room! Staff is very friendly! The property is clean, the pool is heated which was amazing because the weather was cold and we traveled expecting warm weather! I will be coming back to stay here! We were very impressed!!!

Clean room friendly staff

Nice resort! Only complaint is that they’re very aggressive with forcing you to buy points to become a vacation club owner!

Nice

Everything was clean and felt upscale. We enjoyed our room very much.

We loved our stay! This hotel is so central to everything. We were very impressed with the staff and service, and loved the pools and hottubs. I highly recommend!

The number of pools was great! Definitely would have liked to enjoy more of the property during our stay. Pools, kids activities and movies every night. I will definitely be booking this resort for our next trip to Orlando!!

Room was nice and clean, however the shower took a while to heat up. Other than that, it was a fantastic stay.

Staff were great, room was phenomenal

We had a very pleasant stay! Everyone was extremely nice and the suite itself was perfect especially with kids. Our suite was roomy and spacious and even had a playground, pool, and walking area for the kids. The receptionist was very on task to checking in on us and making sure we everything we needed. I was able to add an additional night and keep the same room with no problems. We definitely recommend and will stay again when visiting Orlando.

We had a very pleasant stay! Everyone was extremely nice and the suite itself was perfect especially with kids. Our suite was roomy and spacious and even had a playground, pool, and walking area for the kids. The receptionist was very on task to checking in on us and making sure we everything we needed. We definitely recommend and will stay again when visiting Orlando.

Everything is great

Staff was very nice and courteous. The location was geat and the rooms was spacious and clean.

friendly staff. spacious room

Clean, comfortable bed, screened in balcony and gated. I’d stay here again and again!

Room had cigarette smell, AC was broke, I asked to have towels replaced twice and they never came.

it was nice

Pool area, surroundings and staff were great

Everything was great. The staff was wonderful. The room was great. It was a perfect weekend staycation.

The room was clean and nice amenities. Nice accent furniture with balcony soaking tub.

It's not newly built facility however it's great and it has all we needed, friendly staff, clean, quiet. There are several outdoor pools to your choice, hot tub etc. We cooked in our unit, felt conformable. Thank you!

Fantastic property for a long stay or overnight. Perfectly located around all amenities but yet quiet onsite for anybrestvand relaxation.

Loved the pool, our room was very spacious and the price was fair. Would stay again!

But besides the pushy, hovering time share people, the trip was wonderful

Very nice clean place and great staff. Will stay again and recommend to friends.

Everything was great, except with a minor issue with a washing machine not draining well

Dont know

Check in was super easy. Staff were nice.

Clean room, great accommodations

Rooms are regularly cleaned

Tha balcony was blocked by many big trees. the staff is very helpfull.

Gear facility and great location yet with continuous housekeeping issues and lacking the normal and expected room cleaning requirements. This was a long stay of 26 days and the requested minimal cleaning visits like once a week and despite this and the room does not get vacuumed or mopped until we complain. Unfortunate and evidently it is the usual standard at this facility as other guests we also complaining in front of me at another instance with the reception.

the resort is super spread out. we were placed in a room

Horrible experience our hotel room did not have any hot water our entire stay we called the front desk for help in which they sent someone to fix it 3 times after maintenance supposedly fixed it they told us to wait 30 mins each time and the water should be hot all I wanted to do was take a nice hot shower/ bath and wash my hair after traveling but I couldn’t finally on our last night before having to check out they decided to give up a different room to use the hot water so we can bathe. I would never recommend this place the dinning table was cracked and glued together outdoor furniture had cigarette burns all on the chair and table

Great pool. But cleanliness was lacking and LOTS of cockroaches in our 5th floor suite.

Amazing property. The room was spacious and clean and quiet. I loved this stay. I will only stay here going forward when in Orlando.

A wonderful place with very welcoming staff. This is a property I would be happy to continue staying at whenever I visit Orlando.

All staff members I encountered were very accommodating. The rooms were great. Although I did not personally experience the amenities, my family members shared that they were excellent. This is definitely a place I would like to visit again.

When I arrived to my room, a strong smell of bleach entered my nose and my eyes start running with tears. I told the customer service team and they were able to bring me a fan. The room was pretty big, had one bedroom with bathtub and shower. The mattress was a little old. Had dents in it. I had to use 3 pillows to lie in bed and yet still this was not enough to keep my head elevated on the bed, which helps being a side sleeper. The swimming pool and jacuzzi was nice, made you feel like you were at a resort. There is not breakfast service, you have to pay for everything. They have a market with extremely elevated prices. We walked to a nearby 7/11 to buy some food and water. You do get "premium water" with your coupon but it is not premium water, purified water in non BPA free plastic. I had to call service 3-4 times to fix stuff. My toilet was not flushing. Someone gave engineer wrong information, so he had to come twice to fix the toilet. Then there was an outlet that was not working. It was supposed to get fixed but no one ever showed up. The blamed this on the fact that I had my "do not disturb sign" up. I did take the sign down for them to fix the outlet but instead, outlet was not fixed and housekeeping came in my room cleaning (when I only asked for towels). I don't like when someone has to come to my room daily. It is very inconvenient. The manager did take $70 off from my resort fees, which is another story. You have to pay $35 a night for resort fees.

Very nice stay. Pool was great, not too crowded. Room was quiet and clean. Great location!

The hotel was nice, check in was seamless.

Great staff, room, and amenities!

and the CAST tv app never worked and what a joke that was the TV was a waste of time since you could not even watch anything with WIFI.

The room was clean and the front desk staff was really nice and helpful. Nice property with coffee and ice cream.

Beautiful room and resort.

The room being very big and clean 5 out of 5 i would come here again cause it is an affordable price and staff were very respectful to us.

Plenty of room, everything was clean and new....

Would definitely recommend

We stayed for 17 nights as a family. Everything was clean and well maintained.

The room was the farthest away from the main pools and everything thing. The continental breakfast is awkward. It’s a market you go and not really sure what is covered and what is extra. The staff were really nice. There was a person there pushing the time share piece that I was uncomfortable about.

The room and staff were excellent. Very happy with our stay and will definitely be returning.

Everything was lovely and exceeded my expectations

All good wish there was someone walking around taking drink orders

Excellent location

Great welcome and clean and super quick check-in.

Awesome

Clean rooms

Room was amazing pools incredible and the location was perfect

Housekeeping was on point and concierge. However, the young lady who checked me in was not welcoming. Checked me in and pretty much handed me my keys.

Vouchers where given for a bagel and a bottle juice not worth 90 dollars for 3 mornings.

Clean room and nice balcony

Everything was perfect

Clean, affordable, friendly staff. Great location!!

Clean room, laundry in room.

They charged me a hotel fee

underwear at bedroom so was not clean

We had a lovely stay. The room was excellent and the staff was friendly.

Everything was wonderful

Absolutely wonderful

Excellent

Great place, great location loved everything about it. Will be back again soon.

The room was beautiful... But it was next to the main road. The room had zero noise insulation. You heard every car every truck every motorcycle all night. I didn't sleep at all during my stay. The room was so nice. It had plenty of space. But it was so loud. It was impossible to sleep

So I’ve stayed at this whole hotel for many years. And I’ve always had a relatively good experience. This particular time however, seemed to be a little bit different. A lot of things had changed since the last time I had gone there. There’s no longer a place to sit down and eat breakfast in the morning, by the pool like there used to be. When I got there to see that they now just open at 12 and have no weight staff at all. It seemed very impersonal and just disappointing. You have to go up to the bar put your order in stand there and then wait for your food and then go find a seat like a cafeteria. When I first checked in, I knew I was a bit early, however, they were not sold out, however, it took them eight hours to clean my room. I’ve never had to wait that long to get my room in one day. Anybody knows when you fly in on an early flight and then you have to turn around and wait 6 to 8 hours to even get your room it is so tiresome. To add insult injury, when I stepped up to the counter, the girl behind the counter couldn’t really be bothered. You could tell she suddenly had an attitude, did not speak clearly, or in a way that I could really hear her, I had to have her repeat herself several times which apparently annoyed her even more. When I came back to check in, I got my ticket for my room pretty quickly. When I went down for lunch at the so-called restaurant downstairs, I got my daughter a salad, an order of chicken tenders french fries and a lemonade and it came to $67

Rooms were clean beds very comfortable. Blankets could be thicker weight. Quick trip didn’t get to use the amenities. 10 am check out and 4pm check in is too short. Should have at least a 12 pm checkout for a condo.

The room was great, the resort is well kept and the pool/hot tub area is perfect for families. The staff here is very friendly and helpful. I love the security on the property.

This is a wonderful place to stay, especially if you have kids. This is our go to place, it’s really a nice place. Our home away from home.

I was put in an older room that had an faint odor. For a woman that does makeup or anyone who gets ready in the mirror, it's very inconvenient because you have to stand either in the bathroom and the room mirror is in a awkward place on the wall

Great hotel, nice and clean

Excellent stay. We would highly recommend it. Clean, very nice staff and very comfortable bed. The Resort is family friendly and a great set up. We would definitely like to go back!

The staff was amazing! From the gate attendant to the check in clerk. Everyone was top notch

Noxious smelling room

Amazing room and kind staff

The room was very clean (did not check the foldout couch), it had several towels as well as wash cloths available. The balconies and views were awesome. The only issue we had was trying to move the curtains. They kept getting stuck and it was difficult to open or close them.

Room and staff were great

The room was amazing and the staff were awesome ! Had a great time. Highly recommend

Beautiful hotel. Love everything about it and it’s close to Universal theme park and walking distance to Seaworld

Absolutely beautiful grand entrance, lobby, pool area. Location is great as its across rhe street from a gas station and SeaWorld.

All the good

Great location across from Seaworld. I would suggest being close in a building close to the lobby if you’re going to the pool or would like fresh coffee etc. but if not, you can call for a golf cart shuttle to the front so you’ll need to account for time. We were in a far building and didn’t mind at all! We added breakfast which gave us a breakfast sandwich and coffee. Both very yummy, coffee was hot and sandwich so soft and fresh. We got the 2 bedroom suite which was so nice especially if your a family. Would recommend this place to others. And we’d stay again here without a question!!

Friendly staff, spacious rooms.

The room was spotless, staff was inviting, very welcoming, and accommodating. Really enjoyed the room - better than described and well stocked. Housekeeping was equally nice and friendly, and any staff memebers we encountered around the grounds were also very pleasant. We will return!

Good stay but not great. We were under the impression we will be placed near the pool and community center but we were placed in the last building which is really far and it was hard for taxis/ food delivery to find it. It was cold in the room, and the thin blanket wasn’t enough (we kept turning off the ac but it was coming back on). There were also some engineeribg issues but an engineer came and fixed it. Overall would recommend this place for cleanliness.

Great resort with all the luxuries

The rooms were very clean, and well kept. The grounds were also very well kept and the staff is very friendly. I would suggest

The suit was perfect.

Yess

Everything was top notch!

Nice place!

Really clean bedroom

Spotless. Great room!

Tv was broken. Hidden sees (look at the fine print people) expensive but room size was worth it. We requested extra laundry detergent to be delivered to the room and they said they were on the way but they never came.

Have stayed here before for convention center convenience. Nice, comfortable spacious unit with jacuzzi tub, well appointed kitchen, nice pool and common areas. Will return.

Convenient location. Great for families.

Everything was Absolutely Beautiful

The room is was clean and spacious. The staff was friendly. We plan to return!

Amenities are good.

cleaning room, well illuminated, comfortanle bed, kitchenette well equipped

Room was amazing, staff very friendly. Even though it is a place that they sell vacations and timeshare style vacations, I was only asked once and they never asked again. Only complaint is that there are lots of buildings and the restaurants are in the main building. I'll just plan differently next time. Yes I would definitely go back.

The staff was great. There were some like little ants on the nightstand; hence why I’m giving a 4 star.

Everything was wonderful

room was spotless staff was very welcoming housekeeping was very helpful ! overall beautiful place !

Amazing

Advice - do not accept a room on the ground floor. This was the loudest motel room i have ever been in. Outside corridors and a U-shaped building around a courtyard means that any sound echoes horribly. Security was a joke. Room was small and dark, but acceptable.

Great place to visit with family friendly staff lots great amenities

Everything was awesome

🙏

The property wasn’t terrible but the staffing is horrible, room wasn’t ready, waited an additional

The room was super clean and spacious.

Great Stay, Very clean, good attention

Check in was slow. Called ahead for early check in but that didnt happen. Then they were having computer software issues with housekeeping that needed to be resolved so they could check us in. They did put us close to a pool and our visiting relatives. Room was pretty clean although there was lint, cork and chapstick on the rug. That set me off a little but i got over it. Room was quiet and bed was comfortable so i was happy. All the staff were very friendly and helpful. The complex was also kept very nice. So overall, it was a nice stay and i would stay there again. I have stayed in many places when visiting the Orlando parks and this was one of the nicer places and cheaper than some of the others. The market/deli was also good. Still dont get the resort fees. Just a way to make the room cost appear less. Especially since there was no housekeeping unless you stayed a week or more they would come once or if you called for towels or something.

My favorite place !

Very friendly staff

The property was very nice. Room was clean and we were able to sleep without a lot of noisy neighbors.

The hotel was spectacular. The room was amazing and most of the staff were extremely nice and helpful. I was not going to make a complaint initially but there was a woman at the help desk in the lobby who made my girlfriend and I uncomfortable. My partner and I are of the same sex and we came in holding hands and the lady gave us a very mean stare. My girlfriend was going to say something but chose not to. I wanted to bring this up because I don’t want other couple of the same sex to experience the same thing. It was very uncomfortable and we shouldn’t have felt like we have to hold ourselves back from being who we are. A hotel should feel welcoming and not like you are being judged. Besides that, the hotel was a great experience. Thank you.

The house phone didnt work. The TV was out for 2 days.

Room was comfortable, roomy and very clean

nice

Beautiful hotel!

Very clean room, friendly staff! Would stay again.

The toilet didn’t flush properly. There were some hairs on the bathtub from previous guests.

Some towels were hard as a rock

Quiet and clean

Needed only to repair door closer mechanism.

Room was half cleaned, bathroom was dirty. Hair all over the tub and toilet. Wasn’t impressed

Great location for Seaworld and Aquatica. Lovely staff and facility’s would defo recommend and stay again

Really great stay. Staff was not very friendly but it’s Florida

Very nice area. Easy access to parks. Safe.

Everything was amazing

On a positive note, the room was very comfortable and spacious. However, we were informed that checkout was at 10 a.m., yet housekeeping rang our doorbell at 9 a.m., asking about our checkout time. From a location perspective, the property is technically across the street from SeaWorld. However, there is no designated walking path. Unless you go during the day when the shuttle service is available, attending events such as Hollow Scream at night requires driving your own car or walking approximately 17 minutes through the parking lot.

Vert nice place to stay

The only complaints I had was the door from the living room out onto the screened in porch was locked and wouldn’t unlock. But that wasn’t a big deal consider both bedrooms had their own screened in porch 😁. The other complaint was the coffee pot! That was a big deal as you had to press the button down to make the coffee go into a regular cup and it rarely got hot and had to be put in microwave immediately to make it hot. That needs to be replaced but still not a deal breaker by any means. Beautiful resort and unit! I need to mention the guest services /front desk folks were truly incredible! Kudos to them no doubt! Housekeeping was excellent and detailed

Great room, and amenities. Room service kept it clean everyday!

Great suites so easy to get to SeaWorld and fun amenities overall

balconey was very nice a little loud with kids running around and pool was crowded

no complaints here was a great day

Rooms were a little small for a king suite Great location, nice surroundings, loved the pool and area.

Staff were nice and very helpful.

The staff was very friendly and helpful.

Clean room but shampoo and rinse were not filled out daily.

Clean room, big balcony, clean pool

Hotel was very nice. Will return again

No scenic balcony no free breakfast

Love the pool and hot tubs as well as the restaurant and market. Great location for Sea World and very quiet.

Property was clean and well maintained. The next building over was under renovation so there were a lot of workers in the parking area at times but it was good. Staff was friendly except for the night woman in the guard shack who got snotty because we didn't know nor were we told that you use your key to get back in after you are registered. It was dark and the place to scan your room key is not well marked and she came out and was not very nice about explaining to us the key use to come back on property. We didn't know and she was not helpful at all.

.

I love it

Amazing time and very beautiful would stay agan

This was our second stay at this hotel and they did not compare to the first time. We were awoken early on a few occasions because of leaf blowers running outside the hotel. Also, we had the fire alarm system go off at the whole establishment. We can get everybody up at 9 AM in the morning. Those alarms are ear piercing, and that's something I would wish on anybody to be awoken by. Also, the lack of handicap parking was a frustration for me as I am handicapped. Only two spots at the building where I was staying which housed hundreds of vacationers. Our stay was for two weeks, but we left three days earlier because of before mentioned frustrations . I do not plan on staying here next year.

The pool was very nice. Room was very clean and everything worked. Staff was friendly and accommodating.

Great place and location

Amazing hotel & Staff & breakfast & pools

Large pools

The cleaning staff is so rude . They pretend to not speak English so they don’t have to help. The rooms are dirty. There was old toothpaste on the wall. The pool area could be beautiful if it was maintained and updated .

Beautiful room very spacious and great price. Cleanliness was great, breakfast comp system a bit confusing. Beautiful pools!

Great location, clean, spacious and the staff was awesome. Would definitely come back…

Loved it Venessa cleaned room perfect

beautiful room

Great place!

Stayed here for 5 days, awesome stay! Text communications was very convenient for alerts and housekeeping. Main pool got very busy which is to be expected but the smaller pool was nice and relaxing with minimal kids. They did try selling us on timeshare but if you make it known you aren't interest they won't keep bothering you. Would love to stay again!

Great place to stay we come here every year

Todo excelente gracias por brindarnos la oportunidad de disfrutar sus instalaciones muy bonitas vacaciones gracias

The property is very beautiful and well kept. Perfect for families. The suites are renovated and gorgeous. Very spacious and comfortable. Full kitchen with everything you need, washer, dryer, balconies, convenience, store, and fantastic pools. I will definitely be coming back for a longer stay with my family. And You can’t beat the price!

Room was nice , shower was dated with curtain instead of door. Overall good . Some nights other guest loud late in night.

Will definitely be back.

I love this place so much

I love this place so much I only book with this hotel because I know if I don’t want to leave out I can enjoy everything at this hotel , and if I did need to go anywhere everything is so close

We paid for the breakfast package (bacon, egg and cheese on a bagel-it was incredible) but they were literally belting out loud Christian music. Practice what you want on your own time. If you’re not equally playing music from other religions then you are pushing an agenda. Politely asked the manager to please not force your beliefs on others. He apologized profusely. Walked outside to grab my now ready breakfast and when we went into the main lobby they had changed all the music to Christian music. Point taken. Y’all want to encroach on others then we will happily take our money elsewhere.

This property is lovely. Nice pool and hot tub. Very convenient to parks and shopping

The property is absolutely beautiful. The room was spacious and the staff were all warm and welcoming.

I loved everything about it. The pools were great, the rooms were clean, and it was right by Sea World.

I don’t want to over hype this place. But this is an above average resort, and my wife and I loved it. We got the 1 bedroom King suite, and it was perfect for us. The staff is very friendly, they have a pickleball court, the food there was good. And 10 minutes from Disney Springs. Already making plans to come back. 9.23.25

The young lady at the front desk was extremely helpful and nice. Pool area was great maybe some more umbrellas for shade. Overall our experience was great.

Great staff, very tentative and helpful. The hotel is very clean throughout. Would come back in the future!

.

The front desk has a high-pressure sales pitch to get you to buy into some condo deal or something. At check in your dealing with this, before you can get a parking pass. The "free parking" was eat up by hidden "resort fees" so I booked a place that cost me more, and did not have the shuttle I wanted, and could have stayed at a walkable hotel for the same price. Room was clean, pretty quiet, the kids upstairs played soccer in the room for a bit each day, at night it was nice and quiet. I slept well. I would consider it again, but I'll know it's an additional 40 bucks from what you get when using Expedia. That chatter about "all taxes and fees are shown" is BS. I have charges to my CC to prove it. I'm sure it's in the fine print somewhere, but how annoying. I won't use Expedia again. Not sure you can travel anywhere without it being like buying a car. The prices just keep getting piled on you, and you don't have any say as you find them out when you're getting into the room, tired, in need of somewhere to stay, far from home. I expected better. Disappointed.

Very nice and clean, wish they had more dining options, not just a snack cafe for breakfast.

Love it here. Only thing is if u get a room far away it's a long walk or u have to wait for a golf cart ride

Family-friendly

It was pouring night when I checked in, the first floor room seems really damped.

The only problem I had there’s no room service and on the property listing it stated no pets allowed only service animal but on the floor where we stayed I saw a couple with a poodle.

Love how big the rooms were. Free parking. Security on site. Very welcoming. Gym , lots of pools.

Everything associated with my stay is top notch hats off to the Hilton team! Clean rooms, great WiFi, amazing and friendly staff!

Second time at the hotel. Staff is really friendly!