Hilton Garden Inn Orlando International Drive North

Clean room and the pool area was awesome!Only suggestion..why is there not covers on the mattresses?Do not want to get bed bugs!

Super clean close to I drive

Staff were extremely helpful and welcoming Good breakfast Nice and relaxing...not too crowded Convenient location to chill out before our cruise

Excellent option in i-Drive area. Good location, easy parking lot, helpful hotel staff and all you expect from a Hilton. Free water bottles everyday in the room. No complains. The hotel is great.

Superb

Excellent, beautiful experience

Me pareció bello y lleno de paz lo que buscaba lo recomiendo 100%

It was great

comfortable room. no smell Stained carpet

Platinum service 💯

Very reasonably priced. Booked through Expedia. All in all an excellent experience.

Cute little tiki bar and super friendly staff

Enjoy the stay, staff was attentive and helpful, overall property was clean and well kept.

Everything was above average. I would definitely stay there again.

Yes good place

Exceptional

Very smooth and easy check in process and clean room!

Excellent Nothing everything was on point, very nice t

Excellent Nothing everything was on point, very nice t

There can be more variety for the breakfast

The pillows on the bed were super comfortable. Felt like a cloud. The location was in a good spot, there were lots of nearby restaurants and plazas for shopping. It kind of sat back from the highway so traffic noise was not an issue. I also liked the fact that check out was at 12 pm. It gave me and my family time to sleep in and get dressed without rushing. And the shower water got extremely hot and shot out really hard which was a plus. When I first arrived to check in, the front desk associate Jessica was snobby. I’m not the type of person to really care much about attitudes unless it involves my money. For the amount of money I spent, Jessica acted like she didn’t want to be there. Her responses and tone more harsh than kind, were quick, and kind of snappified. If it wasn’t for my daughter watching me, I would have asked her what her problem was. Next, the free shuttle to Universal was cool at pickup. But when it was time to leave, the hotel got the time for pickup wrong. We waited almost 2 1/2 hours for a shuttle to come pick us up. Horrible! I called the hotel, they told us to ask associates at Universal. They were confused and the drivers of other shuttles kept telling us our hotel wasn’t in their route. And third, the stares were too much for me. I didn’t see many African Americans or Haitians at the time of our stay and I felt like my family and I were being stared at, every where we went on the property. Everybody was watching us and ppl were turning to stare as if they had never seen a black person before. Due to so many cultures in FL, this has never happened to us at a hotel before. This was a first, especially in FL, where heads were turning and staring.

The location was perfect — close to all the Orlando attractions, restaurants, and shopping areas, while still feeling quiet and peaceful at night. The beds were super comfortable, and the overall atmosphere made us feel right at home. One of the things we appreciated most was how well-maintained and organized everything was. The customer service truly stood out and made our experience even better. I would definitely stay here again and highly recommend this hotel to anyone visiting Orlando!

Nice clean stay and quiet. Nice ambience

Clean Room！Nice Staff

NA

the way kept checking in

Breakfast was fairly priced. Staff is nice and helpful. Room and bathroom were very clean. I felt comfortable staying at Hilton. NA

Pool and Tiki Bar Lack of communication between staff

Superb

Pool and Tiki Bar Lack of communication between staff

The staff was very kind. The pool area is clean. My room was very clean. Location is excellent. Overall a very good stay

Exceptional

Amazing. I will choose this hotel for every stay in orlando

La habitación siempre estaba impecable, con una limpieza excelente cada día. El staff es muy amable y atento, te hacen sentir como en casa. Todo perfecto. ¡Muy recomendado !

The pillows on the bed were super comfortable. Felt like a cloud. The location was in a good spot, there were lots of nearby restaurants and plazas for shopping. It kind of sat back from the highway so traffic noise was not an issue. I also liked the fact that check out was at 12 pm. It gave me and my family time to sleep in and get dressed without rushing. And the shower water got extremely hot and shot out really hard which was a plus. When I first arrived to check in, the front desk associate Jessica was snobby. I’m not the type of person to really care much about attitudes unless it involves my money. For the amount of money I spent, Jessica acted like she didn’t want to be there. Her responses and tone more harsh than kind, were quick, and kind of snappified. If it wasn’t for my daughter watching me, I would have asked her what her problem was. Next, the free shuttle to Universal was cool at pickup. But when it was time to leave, the hotel got the time for pickup wrong. We waited almost 2 1/2 hours for a shuttle to come pick us up. Horrible! I called the hotel, they told us to ask associates at Universal. They were confused and the drivers of other shuttles kept telling us our hotel wasn’t in their route. And third, the stares were too much for me. I didn’t see many African Americans or Haitians at the time of our stay and I felt like my family and I were being stared at, every where we went on the property. Everybody was watching us and ppl were turning to stare as if they had never seen a black person before. Due to so many cultures in FL, this has never happened to us at a hotel before. This was a first, especially in FL, where heads were turning and staring.

The hotel is clean and well maintained. The hallways are clean and well lit and quiet. The room was spacious and the beds were comfortable, mattress just right firmness and the pillows comfy. The bathroom was big and updated and the bathtub clean and the shower water pressure amazing ! Only negative experience I had was at the check in. The gentleman was rude . But the next day there was someone lease at the desk and they were pleasant .

Exceptional

Clean and good location. The pool was also very nice to have! The beds were very hard and not comfortable.

Clean and good location. The pool was also very nice to have! The beds were very hard and not comfortable.

Property was new and updated. Very clean. Great location. Beautiful pool area with shaded casitas available. Large jacuzzi. Nice tiki bar on property. Price was fair but a little high

Property was new and updated. Very clean. Great location. Beautiful pool area with shaded casitas available. Large jacuzzi. Nice tiki bar on property. Price was fair but a little high

The room and property were very clean. The room was spacious and the sofa bed was even comfortable. The staff was wonderful and very helpful. The breakfast buffet was limited, but very tasty. When booking thru Expedia, make a note that the breakfast is an additional charge.

Todos los dias hicieron limpieza en la habitacion eso es genial.

We ate breakfast there and it was a great. The Hispanic lady that works the breakfast area in the morning does a great job. I wish I could remember her name. She provides great customer service. The pool area was clean and it had plenty of clean towels. It's located five minutes from the universal studios. Location and everything was great.

The rooms are very clean, the staff is very friendly and accommodating, and the property is wonderful! We will definitely stay here again our next of many trips to Orlando.

Exceptional

I was in town to visit family and my husband did eventually fly in also. Upon check in the staff was very supportive and the room very clean. The cleaning staff was very accommodating. We did not need service every day but we were able to obtain any room items provided/needed. The breakfast buffet/area had a good amount of choices and the food was well prepared/prepped. We always look for a Hilton Garden to stay at when traveling and once again we were not disappointed. We would recommend a stay here!

Rooms were clean, the front desk staff was amazing. I cant remember the ladies name that checked me in but i love her energy. I will be coming back again.

Superb

Exceptional

Great

Very clean and friendly

Breakfast not included . Bathroom not good

Great hotel in Orlando located near Universal, volcano bay, etc. Staff is really kind and room was really clean. Breakfast isn’t included but it seemed to have good variety. The little convenience shop is self checkout and has good options too. Would stay here again.

Room was clean

Breakfast was fast and delicious. Check in was great, the folks at the front desk (Cat, Damien, and Misty ) were great always there and ready to help with all questions. The room was comfortable and cleaned daily. We will be back!

Solid property. Clean, updated, what you see in the pictures is what you get. Staff was friendly and helpful.

The pool area was great as was the breakfast area and all the staff were wonderful. Please tell them

Breakfast was not included

very clean and very professional the staff

A very calm environment after the busy hustle of the park. Nice friendly smiling staff. Shuttle service very convenient. Hot tub was divine

Good professional help.

Good breakfast, however could have more options. Excellent room, staff friendly.

Friendly staff , clean rooms , pool area was great .

For the price, this was perfect. Very close to Icon Park for loads of restaurants, close to Bay Hill for golf tournament, very clean and new. Good value.

Tiki Bar was very nice, pool was nice. Unfortunately hot tub broke while here.

Our stay was very nice ! Wish fire pit was working but the tiki bar staff was great. Pool very nice our room was very clean. Will stay again

Our stay was very nice ! Wish fire pit was working but the tiki bar staff was great. Pool very nice our room was very clean. Will stay again

We loved everything about this place.

We loved everything about this place.

Rooms and parking

Rooms and parking

The hotel and staff were nice. The bed was a bit too hard so not comfortable. A complimentary breakfast would be nice without having to pay an extra 16.50 p/p for the buffet. Otherwise, it was a pleasant experience.

The hotel and staff were nice. The bed was a bit too hard so not comfortable. A complimentary breakfast would be nice without having to pay an extra 16.50 p/p for the buffet. Otherwise, it was a pleasant experience.

Every thing was great

Every thing was great

Staff was so courteous and helpful. Room was spotless and cleaned up each day when we returned. Newly renovated.

Staff was so courteous and helpful. Room was spotless and cleaned up each day when we returned. Newly renovated.

Snacks, tiki bar, and restaurant. Perfect for the weekend getaway.

Snacks, tiki bar, and restaurant. Perfect for the weekend getaway.

Great place

Great place

The hotel was in a great location. It was clean and spacious. The staff were amazing

The hotel was in a great location. It was clean and spacious. The staff were amazing

Location Service , Missy was helpful and professional

Nice spacious room. It was clean. Easy location.

Nice spacious room. It was clean. Easy location.

Nice and clean Nothing

Definitely!

Definitely!

Beautiful hotel! The room was very clean, everything looked new and worked perfectly. The lobby is very welcoming with a nice bar and eating area. The outside pool, spa area and bar/Tiki hut are so nice! We will definitely stay here again.

Beautiful hotel! The room was very clean, everything looked new and worked perfectly. The lobby is very welcoming with a nice bar and eating area. The outside pool, spa area and bar/Tiki hut are so nice! We will definitely stay here again.

The property is well located near Universal Studios and the premium outlet mall. It is old but well maintained and clean, I actually like that way as I felt nostalgic. Needs some enhancement to their AC system as better systems are available. Also they might link the Luandry machines for the wait time to the Home Screen in each suit.

This property was first rate. Check in was a breeze and the room was very nice. We went to the Rock the Universe event. It took us about 30 minutes to Walk to Universal from the hotel.

This property was first rate. Check in was a breeze and the room was very nice. We went to the Rock the Universe event. It took us about 30 minutes to Walk to Universal from the hotel.

Very clean, friendly, comfortable.

Very clean, friendly, comfortable.

Nice hotel, good rooms, good beds, nice smart tv, good location, and plenty of parking.

Nice hotel, good rooms, good beds, nice smart tv, good location, and plenty of parking.

The room was clean and comfortable. The staff was friendly. The food we ordered from the bar was good.

The room was clean and comfortable. The staff was friendly. The food we ordered from the bar was good.

Clean room, staff and good breakfast

Clean room, staff and good breakfast

The bed was a little bit on the hard side.

Very nice hotel. Room was spotless! Front desk was very helpful. Would highly recommend.

Very nice hotel. Room was spotless! Front desk was very helpful. Would highly recommend.

The staff here are the best part of the hotel. It’s what you would expect from a Garden Inn. My only complaint was that the breakfast was a bit pricey for what it was. I didn’t eat at it, but it did look fresh.

The staff here are the best part of the hotel. It’s what you would expect from a Garden Inn. My only complaint was that the breakfast was a bit pricey for what it was. I didn’t eat at it, but it did look fresh.

I booked a room with 2 queen beds and was given a room with 2 double beds. I also booked a room that included breakfast but was told it was not included and we would have to pay $16 per person. The tiki bar is loud at night on the weekends.

I booked a room with 2 queen beds and was given a room with 2 double beds. I also booked a room that included breakfast but was told it was not included and we would have to pay $16 per person. The tiki bar is loud at night on the weekends.

Breakfast was a little expensive but pretty good The bed was a little harder and did not care for pillows

Room spotless, staff very professional

Room spotless, staff very professional

The staff was amazing and helpful. The rooms were clean and cleaned daily thoughout our stay.

The staff was amazing and helpful. The rooms were clean and cleaned daily thoughout our stay.

Na

Na

Great breakfast!

Great breakfast!

.

.

good

good

Hotel is clean and room was comfortable. My only complaint was the buffet breakfast was not worth $40. It was a basic breakfast you would get for free in many other hotels.

Hotel is clean and room was comfortable. My only complaint was the buffet breakfast was not worth $40. It was a basic breakfast you would get for free in many other hotels.

Everything was great actually.

It was a clean property with nice amenities. The heated pool and the tiki bar were our favorite parts of this property. We will definitely stay here again!

It was a clean property with nice amenities. The heated pool and the tiki bar were our favorite parts of this property. We will definitely stay here again!

Staff was really great. Room was really clean and comfortable for a family of 4 and a four legg

Staff was really great. Room was really clean and comfortable for a family of 4 and a four legg

Not a good experience, my oakley sun glasses was stolen from the room i was staying. A 250$ sun glasses, i call first time i was very polite, they said i will return your call if we find it, never call back, I call ohh I’m sorry Is not here. Next day I called again, joe in the front desk was very rude and disrespectful, telling I told you is not here now you are changing the story, like I was lying about my sun glasses. Is unbelievable. Please don’t go there if you don’t want your personal stuff to get stolen.

Not a good experience, my oakley sun glasses was stolen from the room i was staying. A 250$ sun glasses, i call first time i was very polite, they said i will return your call if we find it, never call back, I call ohh I’m sorry Is not here. Next day I called again, joe in the front desk was very rude and disrespectful, telling I told you is not here now you are changing the story, like I was lying about my sun glasses. Is unbelievable. Please don’t go there if you don’t want your personal stuff to get stolen.

We loved everything, except that the breakfast was always the same and lacked variety. The hispanic server was very sweet and caring with our daughter.

We loved everything, except that the breakfast was always the same and lacked variety. The hispanic server was very sweet and caring with our daughter.

Very good

Very good

Everything was great. Reception was friendly and easy check-in/checkout. Free parking which is a huge plus. Responsive to calls for more towels and extra pillows. Called late night and still provided it within 10 minutes. Liquid hand soap in bathroom was a nice plus. Pool area was clean and quiet on our stay.

Everything was great. Reception was friendly and easy check-in/checkout. Free parking which is a huge plus. Responsive to calls for more towels and extra pillows. Called late night and still provided it within 10 minutes. Liquid hand soap in bathroom was a nice plus. Pool area was clean and quiet on our stay.

The hotel and rooms were very clean and smelled great. The staff was very friendly. The location was perfect. The beds felt like sleeping on the sidewalk. Incredibly uncomfortable. I didnt have a comfortable night sleep either nights that I stayed there.

Loved the accommodating staff at breakfast. Also the tiki bar and hot tub at night when your legs are tired was a great way to unwind! Would stay here again!

Loved the accommodating staff at breakfast. Also the tiki bar and hot tub at night when your legs are tired was a great way to unwind! Would stay here again!

Danielly is an awesome host!! Check in was easy and other staff was amazing as well!! We definitely stay again and highly recommend to others!!

Danielly is an awesome host!! Check in was easy and other staff was amazing as well!! We definitely stay again and highly recommend to others!!

No free breakfast , the same thing each morning and it is expensive.

It’s near the universal resort, 30 mim walk, you can use shuttle from hotel to resort, it’s very very clean , highly recommended

It’s near the universal resort, 30 mim walk, you can use shuttle from hotel to resort, it’s very very clean , highly recommended

It looked like the rooms were recently remodeled and everything was very clean. The staff were friendly and the check in was smooth.

It looked like the rooms were recently remodeled and everything was very clean. The staff were friendly and the check in was smooth.

Excelent

Excelent

We received great customer service. The staff was very friendly. The location was very great.

I loved the central location of the hotel and the cleanliness.

Great customer service

Great customer service

It was very good the service was excellent

It was very good the service was excellent

Clean hotel!! No one was rowdy or loud. Prime area with everything close by.

Clean hotel!! No one was rowdy or loud. Prime area with everything close by.

Clean room

Clean room

All staff was very friendly and helpful. Excellent breakfast which was super convenient! Close to the parks, with shuttle transportation, which was very important to us!

All staff was very friendly and helpful. Excellent breakfast which was super convenient! Close to the parks, with shuttle transportation, which was very important to us!

The location very near to universal studios & premium outlets Nothing

This hotel satisfied our family needs.

This hotel satisfied our family needs.

Cleanliness, staff and excellent service

Cleanliness, staff and excellent service

I stayed here for just one night due to a special event in the area. I must say from the moment I walked in, the front desk staff member as amazing. He asked how was my trip (I have a Virginia license, but was staying in East Orlando for the week with my boyfriend). Every staff member I encountered were friendly and welcoming. The location was great!

I stayed here for just one night due to a special event in the area. I must say from the moment I walked in, the front desk staff member as amazing. He asked how was my trip (I have a Virginia license, but was staying in East Orlando for the week with my boyfriend). Every staff member I encountered were friendly and welcoming. The location was great!

Nice stay

Nice stay

Safe parking, quiet, easy accessible shopping, very convenient

Safe parking, quiet, easy accessible shopping, very convenient

Room was clean, staff was friendly and kids enjoyed the pool.

Room was clean, staff was friendly and kids enjoyed the pool.

The amenities and cleanliness of the hotel were outstanding, and the staff was truly amazing. The only issue for me was that the bed felt a bit too firm, though that may not be the case for everyone. Overall, this place is fantastic, and the tiki bar was absolutely epic.

The amenities and cleanliness of the hotel were outstanding, and the staff was truly amazing. The only issue for me was that the bed felt a bit too firm, though that may not be the case for everyone. Overall, this place is fantastic, and the tiki bar was absolutely epic.

Tiki bar Everything is so good

Excellent location, close to shopping, parks and dining. Very clean and the breakfast is very good.

Excellent location, close to shopping, parks and dining. Very clean and the breakfast is very good.

Room was great and the staff also, if I need to I would come back.

Room was great and the staff also, if I need to I would come back.

The location was great. The Bar restaurant was friendly and fast for food service. The hallways were quiet and the room was good. The refrigerator had food from the previous occupants. Front seat staff were friendly.

The location was great. The Bar restaurant was friendly and fast for food service. The hallways were quiet and the room was good. The refrigerator had food from the previous occupants. Front seat staff were friendly.

Clean room! Great staff

Clean room! Great staff

Stay was nice

Stay was nice

Th

Th

Ok

Ok

Everything was flawless, easy check-in & out, great staff, clean room & good value

Everything was flawless, easy check-in & out, great staff, clean room & good value

Plenty of free parking. Friendly welcoming staff. Clean and bright lobby & room. Comfortable beds & strong shower. Free shuttle to the parks.

Plenty of free parking. Friendly welcoming staff. Clean and bright lobby & room. Comfortable beds & strong shower. Free shuttle to the parks.

The lobby furnishings looked brand new and the hotel was spotless. Front desk always manned and staff very friendly and accommodating. There is a self service store with drinks/snacks and a Tiki Bar by the pool open at night. The hotel is good for families or business trips. I printed something out and they did not have a color printer--that was the only downside. The beds and pillows were very comfortable and the bathroom had a huge light up mirror. I am super picky and I was pleased with my stay.

The lobby furnishings looked brand new and the hotel was spotless. Front desk always manned and staff very friendly and accommodating. There is a self service store with drinks/snacks and a Tiki Bar by the pool open at night. The hotel is good for families or business trips. I printed something out and they did not have a color printer--that was the only downside. The beds and pillows were very comfortable and the bathroom had a huge light up mirror. I am super picky and I was pleased with my stay.

Every thing was good

Every thing was good

Kat on Kate shift is also amazing! Glad you are keeping such good people!

Kat on Kate shift is also amazing! Glad you are keeping such good people!

Rooms are newly renovated, clean. Beds are comfortable but firm (I like a softer bed). Extra large pillows, large TV, and all the necessary equipment safe, microwave, mini fridge, single Kerig coffee. Plenty of closet space and the bathroom was spotless. Loved the lighting, well done. Outside fire pit and Tiki bar was the place to be. It's small still plenty of space and the lady bartender was just fabulous. Lots of little seating areas. Pool is large, plenty of lounge chairs, outdoor shower and spa. There's a self-serve towel area. Towels are on the cheap side but, there are plenty of them. Staff was friendly, attentive all good! Welcoming staff, complimentary morning coffee. It's the ONLY nice short stay hotel on this American Way horseshoe. I would NOT recommend the other hotels they are in dire need of renovations. SKIP the breakfast- overpriced and nothing great. Lobby area Bathrooms NEED to be addressed it's new, clean BUT the toilets are NOT automatic as indicated and unless you know where the SIDE BUTTON is to flush people just leave it -ABSOLUTELY GROSS- FIX IT NO restaurant- quick little snack shack- plenty of places around to eat Walls are thin - so YES, you can hear other guests and noise. Price was average considering it's a one night stay on a Friday in Orlando - and knowing what the other hotels looked like inside and out- I consider this a bargain! Would I stay again, yes.

Had the most beautiful honeymoon here, for 5 days the way was perfect, the staff was nice, even the tiki bar was amazing. Cat specially was so nice and funny each time we came down stairs in the morning, made there enjoyable. The room was so nice very spacious and the bathroom was spectacular. The hot water was nice touch loved the whole day throughout the whole end of our time there would definitely come back again.

Had the most beautiful honeymoon here, for 5 days the way was perfect, the staff was nice, even the tiki bar was amazing. Cat specially was so nice and funny each time we came down stairs in the morning, made there enjoyable. The room was so nice very spacious and the bathroom was spectacular. The hot water was nice touch loved the whole day throughout the whole end of our time there would definitely come back again.

The hotel was beautiful and clean. We had to change rooms during the night do too a small pest issue.

Customer service in the lobby was atrocious. The lady in the morning when we asked about service charges that were never disclosed to us, couldn’t even look up from her iphone to talk to us. I’ve never encountered anyone more rude in my entire life and I’ve been traveling as an adult for 35 years.

Customer service in the lobby was atrocious. The lady in the morning when we asked about service charges that were never disclosed to us, couldn’t even look up from her iphone to talk to us. I’ve never encountered anyone more rude in my entire life and I’ve been traveling as an adult for 35 years.

Clean & staff was very sweet to us.

Clean & staff was very sweet to us.

Everything was great

Everything was great

Friendly and helpful staff

Friendly and helpful staff

The property was clean and bright and opening. The staff was beyond friendly and welcoming. There wasn’t anything I didn’t like

Staff extremely friendly, good location

Staff extremely friendly, good location

Love the Property: The beds were genuinely Queen-sized, providing great comfort, and there was plenty of space. The room was fully equipped with a refrigerator, microwave, and coffee machine. Everything was clean, and we absolutely loved the swimming pool. However, the jets in the jacuzzi need fixing as they aren't working, and slightly warming up the swimming pool would be a nice improvement.

Love the Property: The beds were genuinely Queen-sized, providing great comfort, and there was plenty of space. The room was fully equipped with a refrigerator, microwave, and coffee machine. Everything was clean, and we absolutely loved the swimming pool. However, the jets in the jacuzzi need fixing as they aren't working, and slightly warming up the swimming pool would be a nice improvement.

Good staff

Good staff

Two thumbs up!

Two thumbs up!

Everything great!!!

Everything great!!!

Well maintenance

Well maintenance

Good great wish I was at the bar now

The staff is fabulous. Very helpful.

Our room was very clean and the front desk staff was so kind and accommodating

Everything was excellent.

Room was spacious and clean. Newly updated with good amenities.

Okay for one night after a day at the parks. This was our first time at this particular Hilton. We are Hilton members and I typically like this brand however this did not meet my expectations. The blackout curtain in our room would not close so the parking lot lights shone in our room all night, and there was no conditioner or body wash in our shower. Of course I didn’t realize it until I was already in the shower…the room was clean, the bed was comfortable and the water pressure descent but it’s the little things that keep people coming back and I think the mark was missed this trip.

Amazing spaces, clean rooms, lovely pool area. Car park was a blessing and the staff were all excellent

Great staff, great location to parks. $5 uber ride. Tiki bar fun n decent bar food.

Every one was nice and room was clean

Family friendly and quiet hotel.

Very kind customer service!

Very very nice place Md the people were very nice

Love the place I will be booking again with them

This hotel was excellent—clean, comfortable, great staff. Very close to Universal, about a $6 Lyft ride if you don't want to pay $32 for parking. The hotel also offers a shuttle. I would stay here again and recommend this hotel to others.

Clean, kind staff, convenient

Tucked away from tourist traffic. It's riggt next to the hwy, but the rooms are quiet. Close to Universal. Day porter and breakfast staff are top notch. Will definately book this hotel again.

Great value and near universal studios

Excellent staff

Nice pool , friendly and helpful staff.

Great place to stay.

Great stay!

Liked the tiki bar, pool was nice

Nice place to stay near Universal studios

We signed up for the meal plan and had breakfast every morning, which turned out to be one of the highlights of our stay. The kitchen staff was wonderful—especially Mayru, who made our experience truly memorable. She greeted us warmly each morning, remembered us, and went out of her way to engage in kind conversation. She was attentive not only to us but also to her colleagues and other guests, which really stood out and made us feel welcome. Unfortunately, our last day ended on a sour note. We stored our luggage with the front desk after checkout since our flight was later in the evening. When I misplaced the claim ticket, I explained the situation to Missy at the front desk. Instead of helping me resolve the issue, she began raising her voice at me in the lobby, which was embarrassing and uncomfortable in front of my friend and other guests. I offered to describe my bag and asked if I could accompany her to the storage room, which eventually resolved the issue, but only after I gave her a tip did her demeanor change. The interaction left a negative impression on both my friend and I. Overall, the hotel itself was clean and comfortable. However, because of the disappointing experience with the front desk, we likely won’t be returning and will opt for other hotels in the area.

Everything was near by everything was amazing about this place

Does not have a full restaurant as website mentioned.

Great stat! Would definitely recommend!

Awesome place, very close to the universal theme parks and various locations to eat at within the area.

The staff was great. Loved the pool with the tiki bar. Close to all the parks. A lot of parking spaces. 24/7 front desk and amenities. Breakfast was wonderful (you do have to pay for it)

My boyfriend and I really enjoyed our stay here. Upon checking in, the lady at the front desk was so kind and pleasant. Check-in process was very smooth despite it being after 12 AM when we were able to check in. The hotel itself was very clean and quiet as was our room. I would 100% come back to this hotel and stay. For the price, you can’t beat it. It is also a 7 minute drive from the Universal parks/City Walk and only about 25-30 minute drive from Disney parks!

The bed was so comfortable and so was the pillow. The room was clean. Would stay here again!

None.

Was a great time!! Thanks for the service to our family

.

Enjoyed stay, better food selection instead of same everyday

Rooms were very nice and comfortable

There was an iron, a good amount of hangers and storage space, as well as a safety deposit box. So glad I chose this hotel

1 elevator not working, so it was taking forever to go anywhere with several parge parties staying on property at the same time.

Dehumidifier must be working overtime. Hotel was clean and dry throughout. Air conditioner worked quickly and perfectly. Relatively quiet and no rattling. Could be turned to heat or off settings as well. Minor issue in that my shower was very hot at full pressure. So I had to back it off slightly to try to even it out. So enjoyed less pressure there, not a big deal. Hand pump, quality soap and lotion in sink and shower area. Small microwave and well-chilled refrigerator in room. All around surprised. It felt reliable and quality and not a discount. I stayed here instead of the Aventura where my event was. I stayed there last year. A few more amenities and flare, but it was twice the price. Uber was cheap to get back and forth. Plus I could walk to Walgreens or food from Hilton Garden Inn. Lastly, I tested WiFi Internet at around 70Mbps down, and 30Mbps up. I can’t speak to its consistency if you stream video uploads or files, though.

Breakfast too simple. Few healthy options.

Absolutely loved staying here!

Service folks were amazing, helped me reschedule days on the fly when something came up.

Good location for universal, nice clean hotel. Good for families with the pool and hot tub, and tiki bar right out there. The beds are horrible and only one elevator so it was super slow, but if you’re able to take the stairs it wasn’t that bad.

Perfct calm place and clean in every part. Excellent and friendly staff.

The bed wasn't as comfortable as we like it to be.

Beautiful

Great and comfortable accomodations. Would stay again!

Loved the pool. Everything was near. Perfect location.

Excellent property. Front desk staff very friendly. Clean and comfortable room. Only complaint is that there was just one working elevator for guests and housekeeping staff. I had to carry luggage up three floors.

Very dirty bathroom

It was good, though the walls were thin, I could hear the neighbors. It needs upgrading, the water didn’t get hot, and the pressure was low.

Clean, modern rooms and facilities. Quick and easy check in. Well lit parking lot.

The room was amazing. Everything was clean and well kept. The only thing that we didn’t like was the beds. They were hard as a rock. They ended up messing my husband’s back.

Very clean quiet, convenient. The Tiki Bar was amazing and Phil was wonderful. He made our trip wonderful. He was superb .will definitely be back.

The hotel was nice and clean.Modern lobby, staff were friendly and helpful.They had a nice pool and a ticky bar and a hot tub. The only thing is that I wish they offered free breakfast like other hotels in that area. For a large family eating breakfast out every day would be very expensive.

Great! Definitely clean, comfortable, tiki bar is great, available tv channels and apps (Netflix and Disney with Sub.) a very convenient area close to many food and stores. The only thing is that the bed was alittle on the hard side for my liking.

Perfect for our weekend gateway! The hotel was clean, quiet, easy to get to, and in perfect distance of both the Universal parks and the Highway to get to other areas. Would definitely recommend and stay again.

I love this day. It’s near everything. The one thing I didn’t like is the pool had no clean towels. And when they did bring the clean towels up to the pool area it was like five or six and then for another hour there weren’t more. And quite honestly, this doesn’t usually bother me, but the towels were very very rough. But really everything else was wonderful.

Nice room. Great Location for Universal Studios. Short shuttle ride to city walk.

Helpful staff, good breakfast selection (even though it was not complimentary), and very close to theme parks + shuttle service

Staff is kind. Pool tikibar was the best part. Housekeeping didn't make our beds both nights which was disappointing and the elevators area needed repairs.

Great place

We enjoyed the cleanliness and it was quiet.

Excellent

Good clean great location.

Besides being quick, the desk staff were super friendly and interactive with the guests.

Close to dining. And universal studio

Nice location if you go to universal,only 5min driving

Platinum 💯

I loved the hotel. However, we were not informed at the desk that the continental breakfast was not included. It was very misleading and not represented properly with a small sign out of view saying it cost $16 per person which we would not have opted for had we known. If you’re going to offer food in the lobby, make sure your price and signage is in plain view by the plates so the people staying at your hotel can make a decision.

Nice quiet hotel with large pool and outdoor bar. Hotel restaurant food options were simple and tasted great. 24 quick stop for drinks and snacks available in hotel. Less than 5 minute drive to Universal Studios, Islands of Adventure, Citywalk and Volcano Bay parking. Around a 12 minute drive to Epic Universe parking. Shuttles are available as well. Would 100% recommend to anyone visiting the Universal Orlando Resort.

Very clean, close to Universal (5-6 min drive). Definitely will be back if we go to Universal.

Nice and clean! Friendly staff and convenient to universal parks. Free shuttle!

The hotel property- both in and outdoor is immaculate and beautiful. Staff is welcoming and professional and the place is literally in the back yard of Universal Studios. This place is exceptional.

We truly love that they allow our dog

Room size, pool, proximity to attractions, lobby comfort level, parking and food are WONDERFUL! The traffic is a nightmare; Construction in the area makes driving extremely dangerous.

Excellent

We really enjoyed our stay here! It is within a prime location. It was VERY clean. Housekeeping came regularly throughout our stay and all of the staff was kind and attentive. The pool area was also enjoyable and the tiki bar was a nice touch! It was very quiet and peaceful. I would definitely stay here again!

Really nice place, great location!

Fantastic newly remodeled room. Spacious clean bathroom. 5 stars.

Very clean! Renovated and friendly staff I will definitely visit again !

Nice pool tiki bar

The property was exactly what we were looking to experience. The pool was relaxing. Damien was a joy at check in and throughout our stay.

Good breakfast and even better staff

Property is nice but surroundings area seems dated

Staff was friendly. Facility was clean and in a great location. Bed was hard as a rock anf there was minimal water pressure in the shower.

I absolutely loved our stay the staff were great!!!! The time bar is magnificent!!!!

Jacuzzi was not hot. Greeting host was a bit rude

Great stay!

Love

Great location to Universal.

Great location clean and staff wqs very friendly would recommend staying here if going to universal since its right next door

Clean, and the staff is excellent!

I had a great experience! I was looking forward to writing a positive review! The customer service is great, the staff are so sweet and helpful in every aspect! Mayru at the breakfast buffet is incredible! Would definitely stay again!

I love staying at this hotel. Will definitely come back.

It was a great experience at the hotel.

Front desk lady was very rude

awasome