Grand Hotel Orlando at Universal Blvd - Shuttle to Theme Parks

Good

—

We had a great stay! Will come back

It was good. Clean rooms

El hotel es sencillo. El personal super educado y servicial, el desayuno continental bien básico. La habitación limpia, pero las instalaciones del hotel están deterioradas en muchas áreas. Lo que No me gusto, al llegar toda la recepción olía a desinfectante, y si andabas por los pasillos o area de piscina el olor a marihuana era insoportable, sé que son los huespedes y escapa de las manos del hotel, pero hospedarse en un hotel y no disfrutar tu estadía, no es un lugar al que quieras regresar. Aparte, te cobran hasta el estacionamiento, entre otros.

The location was great and the room was nice Honestly breakfast options

The location was great and the room was nice Honestly breakfast options

Ice machines were not convenient.

O hotel cobrou estacionamento $15,00 e também mais 20 dollares de café da manhã, sendo que não queria o café pois eu sairia cedo para um exame médico

Dirty, broken acrylic nail in my bed and weave/hair all over the sheets and pillows. The linen was definitely not clean/changed between guests

Disappointing

The hotel was horrible. I had to lift the door to open it. People were standing outside the hotel hanging out.

The whole stay was a disaster, I did not even stay in the hotel room.

Pool

Decent price, decent breakfast, and close to the parks and restaurants is the only good thing I can say about this property.

polite staff especially the guy in the kitchen buffet, good breakfast choices. checking in could take a long time if there’s only one clerk working at the front desk tiny piece of soap for a shower

tiny piece of soap for a shower

Lady that checked me in wasn’t helpful or friendly. Didn’t really listen carefully to me. I have heart problems and wearing a heart vest and she definitely wasn’t empathetic at all. She placed me in the third for as I asked her if I could be lover floor due to my heart problems

Nice

Pool closed no amenities. Cheap is cheap

We had a wonderful, first time staying here. The property and rooms were clean. The staff were nice and helpful. It was a great, quiet stay. And the location of the hotel is perfect.

The pool was closed. The Wi-Fi didn’t work. They only cleaned the room after several requests the parking and hotel fees are too high

Somebody stole my medicine

I love stay there next time I come back to hotel again

Somebody stole my medicine ? n the front desk clerk was really rude n short wit her conversation....among other things no microwave it's not my most pleasant experience

I slept in a 2 queen bedroom the beds were comfortable and clean bathroom was clean the table , night stand & tv stand were clean even the fridge! The AC was okay more attention needs to be paid to the corners and windowsill! There’s no bug unless they came in from outside (I had my door open ) pool area was nice staff was nice breakfast was okay location was great for the price I’d stay again and my honest rating is a 6/10

Everything was good

The property was a bit old the walls in the bathroom needed painting and vents needed to be replaced. The shower would go everywhere wetting the floor. I guess for the cost it was ok.

Worst location I've ever stayed. This was not a 3.5 star hotel and barely even a 2 star!! The nightstand and dresser were nasty. There was hair on the sink and the drain for the tub was clogged with hair and lint.

Exceptional

The location was great spot for the parks and to visit alot of places to eat. The room was clean and fine. No issues with checking in or through the stay. Wish there was more lighting in the room. It was not very bright with just a small table light and ceiling light. The ac was nice but did keep cutting on and off throughout the night so it would wake me,but im a person that sleeps with noise. Breakfast was fine but didnt have many places to sit and could not bring any back to your room.

Wish there was more lighting in the room. It was not very bright with just a small table light and ceiling light. The ac was nice but did keep cutting on and off throughout the night so it would wake me,but im a person that sleeps with noise. Breakfast was fine but didnt have many places to sit and could not bring any back to your room.

Disappointing

The Hotel was ok but did have some issues with my room so had to get switch to another room the lobby was always packed with customers so you could barley talk to anyone about your concerns but the worst part was the charging for parking $15 fee which I thought to you was a complete slap in the face how you have to pay for parking and they still charge you for a deposit also and on top of the parking fee they included a service fee with that which came to like $36 dollars charge to your card and separate transaction for your deposit thought that was ridiculous so with that being said I told myself I would never stay at the Hotel ever again so beware of that before you book!

Loved everything about this hotel! The breakfast wasn’t bad but I wish there was a little more of a selection. That’s literally the only semi complaint/suggestion.

Very good

Close to where we needed to be They charged me more money after I checked out Saying the front desk didn’t charge me enough when I checked in

Close to where we needed to be They charged me more money after I checked out Saying the front desk didn’t charge me enough when I checked in

Wasn’t clean at all, the door barely worked, pictures very misleading

Superb

Room was exactly as expected and it did what it needed to do. Towels were missing on first night, but I assume that was a simple mistake. The shuttle to the parks was 10 minutes late in the morning and in my opinion is scheduled too late for optimizing a park visit, especially considering it stops at other resorts along the way. The return time is also really early when it comes to maximising park time

Nice value hotel located close to universal properties. Check in and check out was easy, staff were helpful to the process. They provide papers for information about the shuttles if you wish to use them, if not Ubers are relatively fast and cheap to the parks. Nice size pool available, and long hours for it. Good amount of restaurants located nearby, as well as convenience stores ( ex: Walgreens). Would stay again.

Superb

The rooms were nice, and the beds were very comfortable . The price was amazing. The location was perfect. It had a laundry facility, the gym, and in walking distance to so many places. Due to its location It Books up quick make your reservation ASAP

Bad

Very helpful with my daughters when I unexpectedly was admitted to hospital on 3/26/26 and they let my daughters have my room for that and held my belongings until my daughters could get things arranged. Very much appreciated the care and concern!

Very great stay as always. Staff is AAAA++++

safe place and staff was friendly and the room was very clean

The staff and you have to pay parking in the hotel is extra

Exceptional

This place was filthy. Used tampons on the ground in the parking lot, black mold on the ceiling, dead bugs stuck to the walls in the bathroom, and hair hanging from the towel holder. The lobby was filled with what looked like homeless people.

My room was clean for the most part. The TV picture was terrible, the remote didn’t work, I had to slide a chair in front the side door where you could walk into the next room because it wouldn’t lock. The staff isn’t friendly at all. No customer service.

Clean room, great staf and hot breakfast.

Grounds cleanliness, check-in process, tv not working, slum lord rooms

Very poor

Basic hotel

The bed was great and the shower was hot.

Rude stuff, Very nasty hotel. The worst breakfast ever . Extra 40 4 per day for amenity

I was in Rm 265 initially. The smell of mold was OVERWHELMING!!! I was then moved to Rm 205 which wasn't as bad but still reaked of mold. Mold is incredibly UNHEALTHY!!!!!!!

Didn't use the pool but it looked very nice.

Not staying there again.

I was overcharged for the room by $200. The only person who helped me was the one maintenance person who finally got me a new TV for the room after I complained from the time I checked in until the third night.

It was an overall decent stay for what we needed, however, be advised expedia says no hidden fees. BUT there is more to pay, a deposit and parking fees. Which the hotel emails you and tells you all that. Also, note ask for extra towels. Our room only had enough for one person and there was 2 of us staying.....so ask for extra towels right off. If you ask me if i would stay there again, the answer is simply no. The bed was super hard, but it was enough for us this trip. Also, laundry room only had one washer and one dryer working and no change machines. AND the tv was in spanish and didnt work for us lol

Ok cheap hotel to stay close to parks

Na They left cleaning products in my hotel room. This isn’t safe with my kids. They didn’t give us blankets the first night.

I love it

Black mold, dirty vents in bathroom, stopper to sink didn’t work, rust stains on bathroom ceiling, tv with minimal channels, no microwave in room, check in and check out was too long

Terrible smell

Horrible!!!! Horrible!!!! Took an hour and some change to check in since no one there knows what they are doing, then was told i needed to pay more than what was on the reservation due amount, had no choice but to pay since it was already midnight! Save yourself the trouble stay somewhere else!

Worst hotel rooms ever. Dirty everywhere and we had to kill 2 huge cockroaches. It was disgusting

Room was very dated and limited on outlets so we could not use our CPAPs. Our room was on the 3rd floor on the side where the elevator was broken so we were told to go up the elevator on the opposite side of the building and walk all the way around, the stairs was a better option. The air filters must be dirty because after one night I woke up with a sore throat that progressed to an upper respiratory infection. It was okay, but would not stay there again.

Dirty

Trash! Hidden fees!

They charged us for parking lot who does that I never heard of that. Everything the bed was hard and the tv did not work at all

I mainly booked this hotel to go to Disney, but the shuttle wasn't for the other parks and didnt leave enough time to use. The beds were alright, rooms need more cleaning and fix some lights. Its good for a cheap night stay, but not worth it unless you are going to Universal. The staff was very helpful and nice.

Two star at best. Would not think of staying again.

Nice clean room, but needs to be updated more. My AC was clicking so had to shut it off. Otherwise a 3 star.

Horrible stay

Horrible stay

The room is good is clean. But the parking and the fee is expensive.

The room is good is clean. But the parking and the fee is expensive.

Listing was incorrect. I booked the double room, pictures on hotels.com showed king and two queen beds. Upon arriving to hotel, they told me a double room is two queen beds. I then had to pay extra to upgrade room to suite. Upon arriving to the room, we found a condom on floor under the sofa bed. The hotel moved us to another room. The carpets we’re disgusting, I had taken a shower and had clean feet. I walked around the room and before getting in bed, I noticed that the bottom of my feet were black from the dirty carpet. In taking luggage to car in morning, there was empty vodka bottle laying behind my car in addition to other trash. They give you parking voucher but make you get it validated at guest services in hotel which tries to pressure you to see time share place.

Listing was incorrect. I booked the double room, pictures on hotels.com showed king and two queen beds. Upon arriving to hotel, they told me a double room is two queen beds. I then had to pay extra to upgrade room to suite. Upon arriving to the room, we found a condom on floor under the sofa bed. The hotel moved us to another room. The carpets we’re disgusting, I had taken a shower and had clean feet. I walked around the room and before getting in bed, I noticed that the bottom of my feet were black from the dirty carpet. In taking luggage to car in morning, there was empty vodka bottle laying behind my car in addition to other trash. They give you parking voucher but make you get it validated at guest services in hotel which tries to pressure you to see time share place.

Great value and location to visit universal.

staff was nice room was shabby, burn holes on bed covers, random towel stuck under sheets, furniture shabby, bathroom needs work.

Room was in good condition & staff was nice.

Room was in good condition & staff was nice.

I was pleasantly surprised with how nice this hotel was. It isn’t like the most updated but definitely wasn’t disappointed. Very clean and the bed was so comfy

I was pleasantly surprised with how nice this hotel was. It isn’t like the most updated but definitely wasn’t disappointed. Very clean and the bed was so comfy

The shower was horrible, water knob didn't work properly, drained extremely slow, looked like blood on the wall and the towels were wafer thin. Only one outlet in the room that had a three-prong plug. Very outdated. I didn't even want to try the breakfast as it looked disgusting.

The shower was horrible, water knob didn't work properly, drained extremely slow, looked like blood on the wall and the towels were wafer thin. Only one outlet in the room that had a three-prong plug. Very outdated. I didn't even want to try the breakfast as it looked disgusting.

Front desk staff was very nice. Price was good. That was the only thing. Very noisy area. Door to room didn’t seal properly. Tub fixtures loose. Tv connection terrible. People partying in the parking lot until 2am. Very old. Just put paint on stuff to cover up problems. Had drinks taken out of refrigerator while I was gone.

Front desk staff was very nice. Price was good. That was the only thing. Very noisy area. Door to room didn’t seal properly. Tub fixtures loose. Tv connection terrible. People partying in the parking lot until 2am. Very old. Just put paint on stuff to cover up problems. Had drinks taken out of refrigerator while I was gone.

Good stay

Good stay

The pool was gorgeous. Breakfast was nutritious and delicious. We stayed for two nights and loved it.

The pool was gorgeous. Breakfast was nutritious and delicious. We stayed for two nights and loved it.

Stayed 1 less night , did not refund anthing

Stayed 1 less night , did not refund anthing

Clean room

Clean room

Over all the room was clean but the carpet needs to be changed. Staff were courteous and professional. Breakfast was poor.

Over all the room was clean but the carpet needs to be changed. Staff were courteous and professional. Breakfast was poor.

Room clean staff helpfull

Room clean staff helpfull

the room smelled, tv did not work and overall this is at best a 2 star hotel not a 3.5 which the Embassy Suites is listed as a 3.5 (that is where we booked in for a stay on the second night)

how closed it to the parks Check in was the worse front desk Hispanic lady the worse and her managers during that time also no help, we got ignore the entire time at. During breakfast, I felt uncomfortable due to the way food selection was being observed. It created a feeling similar to being back in school and being watched over what we choose, which made the environment less welcoming. Additionally, some of the food tasted old, as if it had been left over from previous days. This raised concerns about food freshness and overall quality.

pillows were paper thin and you could only have one pillow for one person. We like two pillows so two people were not happy with the one. And it was super thin. It smelled of marijuana terribly when we pulled up to our room. checkin took forever

It was close to the parks Check in took 3 hrs Landry was quarters only, no quarters at the front desk and no quarter machine. No way to use the machines Shuttle bus are only twice per day. Pick up is too early. It’s at 6pm which is 3hrs before the parks close Housekeeping is every other day according to them but they never once came to our room. Tried calling the front desk. Didn’t work. Had to physically walk down. Pool was dirty. They didn’t clean. Filled with bugs and leaves WiFi does not work. Tv never connected either though it was a smart tv. No microwave in the room just a fridge.

Took us a hour and a half to check in, the lobby was full and one working. She said our room wasn’t ready and couldn’t give us another one, they had to go in order. We were second at the counter. I asked to speak to a supervisor and was told he was making rounds. The next day I stopped at the counter and the same lady had a name tag on that said was supervisor. Was lied to! The room was very run down and needs much improvement. Everything was dirty about the place. The tv kept going in and out and fussy, remote didn’t work. The key to our room malfunctioned, sometimes it worked sometimes it didn’t. My recommendation would be pay a little more and get something decent. The breakfast was far from edible except for the 2 cereals they had. This should not be called the Grand hotel but the Scammed and filthy hotel. The shuttle was good but ended at 6 pm, so we had to miss the Mardi Gras parade. It needs to run a lot longer.

Took us a hour and a half to check in, the lobby was full and one working. She said our room wasn’t ready and couldn’t give us another one, they had to go in order. We were second at the counter. I asked to speak to a supervisor and was told he was making rounds. The next day I stopped at the counter and the same lady had a name tag on that said was supervisor. Was lied to! The room was very run down and needs much improvement. Everything was dirty about the place. The tv kept going in and out and fussy, remote didn’t work. The key to our room malfunctioned, sometimes it worked sometimes it didn’t. My recommendation would be pay a little more and get something decent. The breakfast was far from edible except for the 2 cereals they had. This should not be called the Grand hotel but the Scammed and filthy hotel. The shuttle was good but ended at 6 pm, so we had to miss the Mardi Gras parade. It needs to run a lot longer.

Staff was fine although check in took about a half hour (2 people in line in front of me). This was a step above a motel and would've been ok for about $100 per night.

Staff was fine although check in took about a half hour (2 people in line in front of me). This was a step above a motel and would've been ok for about $100 per night.

This is a reconditioned hotel. They have done a decent job with the rehab, but like in many of these rehabilitation projects, the devil is in the details and you can see that in the painting and the caulking, particularly in the bathrooms. There is some rust and eventually the rust will corrode inside the concrete, and they will have to tear it down or find new ways to temper temporarily rehabilitated for more use, but all in all it was a pleasant stay. The front desk took 2 mins to get me checked in.

This is a reconditioned hotel. They have done a decent job with the rehab, but like in many of these rehabilitation projects, the devil is in the details and you can see that in the painting and the caulking, particularly in the bathrooms. There is some rust and eventually the rust will corrode inside the concrete, and they will have to tear it down or find new ways to temper temporarily rehabilitated for more use, but all in all it was a pleasant stay. The front desk took 2 mins to get me checked in.

Elevator not working Manager don’t care I have big luggage.

Stains on

Stains on

Rust, cockroaches, terrible

Rust, cockroaches, terrible

The breakfast was terrible ! Cold pancake, cold eggs and cold sausage. We found ants in our room, and they eaten the candy left on the table. We had 2 Rooms. O

The breakfast was terrible ! Cold pancake, cold eggs and cold sausage. We found ants in our room, and they eaten the candy left on the table. We had 2 Rooms. O

Long

Long

Our first issue when arriving was the fact that the A/C was apparently either off or not operating because of how intently hot it was inside of the lobby. We were greeted by the friendly hotel staff but weren’t made aware of any deposit that needed to be made. Surely they could’ve advertised better a heads up for hotel customers that they’d need a deposit upon arrival but nonetheless we agreed and got swiftly checked into our hotel room. When we entered the room we noticed the TV didn’t work

Our first issue when arriving was the fact that the A/C was apparently either off or not operating because of how intently hot it was inside of the lobby. We were greeted by the friendly hotel staff but weren’t made aware of any deposit that needed to be made. Surely they could’ve advertised better a heads up for hotel customers that they’d need a deposit upon arrival but nonetheless we agreed and got swiftly checked into our hotel room. When we entered the room we noticed the TV didn’t work

Booking website and the hotel fees did not match. The room had the sheer window curtain but was missing the blackout curtain, so we had the bright outdoor lights shining in our room all night. The TV would not just turn on, and the instructions to input a code did not work. The QR code on the TV did not work either, except taking us to a part that asked us to pay $9.99 for some plan. The "FREE TV" button on the remote did not do anything either. We were unable to use the TV at all. The breakfast was limited and not good. We wanted bagels or oatmeal but the only breads were assorted mini muffins (not great) and very white bread. When booking it mentioned shuttles to the Universal Theme Parks but there was only one pick up time at 8:30am and one drop off time to the hotel at 6pm. That does not allow for visiting the park the entire time it is open, or coming back to the hotel if need be, so we thought we could save money on park parking by taking the shuttle but we could not. The front desk concierge informed us that the 3rd party website we booked through was misleading, and that all the details are on their website. It defeats the purpose to book through a 3rd party site if we have to verify everything or read the fine print on another site.

Booking website and the hotel fees did not match. The room had the sheer window curtain but was missing the blackout curtain, so we had the bright outdoor lights shining in our room all night. The TV would not just turn on, and the instructions to input a code did not work. The QR code on the TV did not work either, except taking us to a part that asked us to pay $9.99 for some plan. The "FREE TV" button on the remote did not do anything either. We were unable to use the TV at all. The breakfast was limited and not good. We wanted bagels or oatmeal but the only breads were assorted mini muffins (not great) and very white bread. When booking it mentioned shuttles to the Universal Theme Parks but there was only one pick up time at 8:30am and one drop off time to the hotel at 6pm. That does not allow for visiting the park the entire time it is open, or coming back to the hotel if need be, so we thought we could save money on park parking by taking the shuttle but we could not. The front desk concierge informed us that the 3rd party website we booked through was misleading, and that all the details are on their website. It defeats the purpose to book through a 3rd party site if we have to verify everything or read the fine print on another site.

They only offered the shuttles one time a day. I never even saw it.

They only offered the shuttles one time a day. I never even saw it.

Breakfast options were limited but taste very well. Prior to booking a property fee was made aware. Additional fees were hidden and disclosed upon arrival such as 50$ deposit and 15$ nightly fee for parking per car. There is a sign stating there are smoking designated areas in lobby but there were customers smoking right outside lobby door filling up the lobby and cafeteria area with the smell. Staff did not advise people to move to alternative areas.

Breakfast options were limited but taste very well. Prior to booking a property fee was made aware. Additional fees were hidden and disclosed upon arrival such as 50$ deposit and 15$ nightly fee for parking per car. There is a sign stating there are smoking designated areas in lobby but there were customers smoking right outside lobby door filling up the lobby and cafeteria area with the smell. Staff did not advise people to move to alternative areas.

Our room wasn’t as clean as it should have been.

Our room wasn’t as clean as it should have been.

Room smelled of must and mold. Shower water was warm, not hot. Room reservation said 2 queen beds, but they were doubles. This is a cheap, crappy hotel. I would not stay here again and would not recommend it to anyone.

Room smelled of must and mold. Shower water was warm, not hot. Room reservation said 2 queen beds, but they were doubles. This is a cheap, crappy hotel. I would not stay here again and would not recommend it to anyone.

Clean

Clean

employees are wonderful

employees are wonderful

I did not even stay one night. There was blood on the pillowcases, mold in the shower and filthy everywhere else. It was unstayable in my opinion.

I did not even stay one night. There was blood on the pillowcases, mold in the shower and filthy everywhere else. It was unstayable in my opinion.

Furniture in the room was falling apart. Not very clean. Still had urine splatter on the toilet seat. Pillows are very small and lumpy. Key card would stop working and I had to make multiple trips up and down from four floors to the office to get back in my room. Price looked reasonable but after you factor in all the fees you might as well stay at a Hilton.

Furniture in the room was falling apart. Not very clean. Still had urine splatter on the toilet seat. Pillows are very small and lumpy. Key card would stop working and I had to make multiple trips up and down from four floors to the office to get back in my room. Price looked reasonable but after you factor in all the fees you might as well stay at a Hilton.

Good staff, limited amenities. Breakfast was soso. For the price, this place was a decent value.

Good staff, limited amenities. Breakfast was soso. For the price, this place was a decent value.

Online booking images are not the true view of the hotel. Would not return nor recommend hotel without some real updates/improvements for a family stay. However perfect for young adults on a budget spring break type trip

Online booking images are not the true view of the hotel. Would not return nor recommend hotel without some real updates/improvements for a family stay. However perfect for young adults on a budget spring break type trip

Once we got there, they tried to charge us an additional $110 for the stay when me reservation clearly stated no additional fees. We were then advised that the elevator was broken. The photos definitely didn’t match the current quality of the hotel and the staff had a very poor attitude.. Needless to say, we did not stay there.

Once we got there, they tried to charge us an additional $110 for the stay when me reservation clearly stated no additional fees. We were then advised that the elevator was broken. The photos definitely didn’t match the current quality of the hotel and the staff had a very poor attitude.. Needless to say, we did not stay there.

The breakfast isn't much, but it will do. The rest of the property needs to be renovated, but for the price and location, it worked out fine for me.

The breakfast isn't much, but it will do. The rest of the property needs to be renovated, but for the price and location, it worked out fine for me.

This place wants to charge you for parking. There are many many open spots. It’s not like they are tight on parking… And $22 a day in amenities, bathroom sink would only dispense very hot water could not get cooler water out of it Staff was courteous and hotel was convenient to attractions

This place wants to charge you for parking. There are many many open spots. It’s not like they are tight on parking… And $22 a day in amenities, bathroom sink would only dispense very hot water could not get cooler water out of it Staff was courteous and hotel was convenient to attractions

Room was ok.

Room was ok.

The add on pricing is ridiculous. The breakfst was un servable hard pancakes and we got charged to park and eat and shuttle we didnt use.

The add on pricing is ridiculous. The breakfst was un servable hard pancakes and we got charged to park and eat and shuttle we didnt use.

Nice place. Good neighborhood.

Nice place. Good neighborhood.

It was the most unorganized and tedious process I’ve ever been in at a hotel. The room was clean enough. No streaming ability on the tv, just live cable and half the channels came in fuzzy. I wouldn’t recommend this place, but you could also do worse. It really just needs better staff and an updated system for check in.

It was the most unorganized and tedious process I’ve ever been in at a hotel. The room was clean enough. No streaming ability on the tv, just live cable and half the channels came in fuzzy. I wouldn’t recommend this place, but you could also do worse. It really just needs better staff and an updated system for check in.

We waited over an hour at 1am to check in! And the walls in the bathroom of the room we got had BM! On the walls and trim.

We waited over an hour at 1am to check in! And the walls in the bathroom of the room we got had BM! On the walls and trim.

Nice room. Good neighborhood.

Nice room. Good neighborhood.

It was not at all as pictured and we had to book elsewhere. Do not recommend!!!

It was not at all as pictured and we had to book elsewhere. Do not recommend!!!

Internet sucked. Had to use my hotspot just to watch tv. Had wrong remote to begin with

Internet sucked. Had to use my hotspot just to watch tv. Had wrong remote to begin with

The price was super affordable and staff was really nice! They held our bags for us even after checkout which was really convenient. The location is close to theme parks and nearby restaurants.

The price was super affordable and staff was really nice! They held our bags for us even after checkout which was really convenient. The location is close to theme parks and nearby restaurants.

Will never stay here again. Check in was supposed to be 3pm. Did not get a room until SIX PM after coming in even earlier than 3 and was told check in was firm at 3… yeah right. So if someone checks out late and you know someone is already trying to check in why don’t you assign them another room?? Ridiculous. Also only ONE person working the desk when so many people are trying to check in. Floors were dirty, the tv had lines in through it and constantly had a static noise sounding like it was gonna blow while it was running. Beds were hard and the breakfast was completely inedible my 2 year old wouldn’t even eat it. Will NEVER stay here again.

Will never stay here again. Check in was supposed to be 3pm. Did not get a room until SIX PM after coming in even earlier than 3 and was told check in was firm at 3… yeah right. So if someone checks out late and you know someone is already trying to check in why don’t you assign them another room?? Ridiculous. Also only ONE person working the desk when so many people are trying to check in. Floors were dirty, the tv had lines in through it and constantly had a static noise sounding like it was gonna blow while it was running. Beds were hard and the breakfast was completely inedible my 2 year old wouldn’t even eat it. Will NEVER stay here again.

The room was clean and the staff helpful and respectful. Initially the pricing looks low, but it will go up as you will also be charged amenities which are not initially disclosed. Overall I enjoyed my stay.

The room was clean and the staff helpful and respectful. Initially the pricing looks low, but it will go up as you will also be charged amenities which are not initially disclosed. Overall I enjoyed my stay.

From the moment I walked in, I felt like I had stepped onto the set of a retro thriller—think Bates Motel, but with fewer thrills and more chills. The floor? Dingy and moldy. The door locks? Straight out of the 70s, and about as secure as a diary lock. Our adjoining room had two locks that didn’t work, but don’t worry—the previous guest left a chair barricade as a helpful tip. Amenities? If you consider doll-sized soaps and shampoos luxurious, you’re in luck. Lotion? Not in this time capsule. The bathroom had its own ecosystem of mold, and the mattresses were basically cardboard with a foam disguise. The real plot twist? Bed bugs. My daughter couldn’t sleep the first night because she was itching so badly. Turns out, she had an allergic reaction to the bites. Bottom line: This isn’t a hotel—it’s an indoor camping experience for those on a budget and with a taste for adventure. If you’re looking for comfort, security, or cleanliness, keep scrolling.

From the moment I walked in, I felt like I had stepped onto the set of a retro thriller—think Bates Motel, but with fewer thrills and more chills. The floor? Dingy and moldy. The door locks? Straight out of the 70s, and about as secure as a diary lock. Our adjoining room had two locks that didn’t work, but don’t worry—the previous guest left a chair barricade as a helpful tip. Amenities? If you consider doll-sized soaps and shampoos luxurious, you’re in luck. Lotion? Not in this time capsule. The bathroom had its own ecosystem of mold, and the mattresses were basically cardboard with a foam disguise. The real plot twist? Bed bugs. My daughter couldn’t sleep the first night because she was itching so badly. Turns out, she had an allergic reaction to the bites. Bottom line: This isn’t a hotel—it’s an indoor camping experience for those on a budget and with a taste for adventure. If you’re looking for comfort, security, or cleanliness, keep scrolling.

Let's start with the check in. There were only 2 guests infront of me and it took over 40 minutes until I was able to check in. The room was totally neglected, walls were stained, peeling, sheets were over used and balled. Lightening... There was none. Chair was stained, yuck!

Let's start with the check in. There were only 2 guests infront of me and it took over 40 minutes until I was able to check in. The room was totally neglected, walls were stained, peeling, sheets were over used and balled. Lightening... There was none. Chair was stained, yuck!

They never cleaned my room Got a time share pitch. Worst hotel of mynlife

They never cleaned my room Got a time share pitch. Worst hotel of mynlife

Check in took an extremely long time around 2 am due to unresolved issues with another guest. After finally checking in, we were surprised by extra charges, including an amenity fee and a daily parking fee that were not clearly disclosed when I booked it. We were assigned a fourth floor room in a separate building, only to find out the only elevator was broken. This was never mentioned by the front desk. When we reached our room, the door would not open despite using force. The door was already dented and visibly damaged. A staff member eventually arrived, slammed into the door until it opened, and offered no explanation or apology before running back to the front desk. Inside the room, the towels were damp, the beds were extremely uncomfortable, and the shower made loud noises. The shower door was also would not close properly. Outside, the situation felt unsafe. A homeless man attempted to follow us from where we parked, hooting like an owl at us. I grabbed my keys and honked repeatedly to get him to leave. We were traveling with a seven year old who was terrified. There was also loud activity late into the night at the convenience store across the street that we could hear until around 3 am. A group was drinking on the stores sidewalk and blasting music/dancing until 3 am. Overall, this was a stressful, uncomfortable, and unsafe stay. I strongly recommend avoiding this property.

Check in took an extremely long time around 2 am due to unresolved issues with another guest. After finally checking in, we were surprised by extra charges, including an amenity fee and a daily parking fee that were not clearly disclosed when I booked it. We were assigned a fourth floor room in a separate building, only to find out the only elevator was broken. This was never mentioned by the front desk. When we reached our room, the door would not open despite using force. The door was already dented and visibly damaged. A staff member eventually arrived, slammed into the door until it opened, and offered no explanation or apology before running back to the front desk. Inside the room, the towels were damp, the beds were extremely uncomfortable, and the shower made loud noises. The shower door was also would not close properly. Outside, the situation felt unsafe. A homeless man attempted to follow us from where we parked, hooting like an owl at us. I grabbed my keys and honked repeatedly to get him to leave. We were traveling with a seven year old who was terrified. There was also loud activity late into the night at the convenience store across the street that we could hear until around 3 am. A group was drinking on the stores sidewalk and blasting music/dancing until 3 am. Overall, this was a stressful, uncomfortable, and unsafe stay. I strongly recommend avoiding this property.

I could have overlooked the dated rooms and rusty fixtures in obvious need of repairs. However,the customer service was deplorable!!! First, It took us 45 minutes to get checked in and we were blindsided by several hidden fees. The next night, we returned to our room after a long day at the parks and had an issue with our key card not working. We went to the desk to get them re activated. There were 2 people there and one person stuggling to help several frustrated parties with multiple issues and the other doing everything in his power NOT to help her. He ignored her, went to the restroom, went outside, and shut himself in the office despite her many pleas for help. When he finally came to the desk, he was visibly annoyed. After we waited 45 minutes, he reluctantly reactivated our cards but was very rude about it. We asked for a roll of toilet paper and he rolled his eyes and replied that it wasnt his department and proceeded to dismiss us. We were understandably annoyed and wrote a negative review about our experience on Google. When we checked out the next morning (at 3AM), this same employee had the audacity to berate us for leaving a bad review (apparently he must have gotten in trouble with his supervisor). No one in the hospitality industry should be allowed to speak to customers in the manner he did!! I can't believe management would allow this type of behavior!!! HE NEEDS TO BE DISMISSED IMMEDIATELY!!! DO NOT STAY HERE!!!

I could have overlooked the dated rooms and rusty fixtures in obvious need of repairs. However,the customer service was deplorable!!! First, It took us 45 minutes to get checked in and we were blindsided by several hidden fees. The next night, we returned to our room after a long day at the parks and had an issue with our key card not working. We went to the desk to get them re activated. There were 2 people there and one person stuggling to help several frustrated parties with multiple issues and the other doing everything in his power NOT to help her. He ignored her, went to the restroom, went outside, and shut himself in the office despite her many pleas for help. When he finally came to the desk, he was visibly annoyed. After we waited 45 minutes, he reluctantly reactivated our cards but was very rude about it. We asked for a roll of toilet paper and he rolled his eyes and replied that it wasnt his department and proceeded to dismiss us. We were understandably annoyed and wrote a negative review about our experience on Google. When we checked out the next morning (at 3AM), this same employee had the audacity to berate us for leaving a bad review (apparently he must have gotten in trouble with his supervisor). No one in the hospitality industry should be allowed to speak to customers in the manner he did!! I can't believe management would allow this type of behavior!!! HE NEEDS TO BE DISMISSED IMMEDIATELY!!! DO NOT STAY HERE!!!

At check in time, the rooms had not been seen by housekeeping yet, so we waited in the lobby that had approximately 8 seats. The front desk staff appeared stressed and unhappy. The room was basic, and had a board game left over from the previous people.

At check in time, the rooms had not been seen by housekeeping yet, so we waited in the lobby that had approximately 8 seats. The front desk staff appeared stressed and unhappy. The room was basic, and had a board game left over from the previous people.

They didn't charge us extra for something we wouldn't be using, but we also had a lot of trouble getting into the room because there were no working digital keys. Because of this, we had to leave a day before our reservation was supposed to end. I tried contacting Expedia, but it was impossible.

They didn't charge us extra for something we wouldn't be using, but we also had a lot of trouble getting into the room because there were no working digital keys. Because of this, we had to leave a day before our reservation was supposed to end. I tried contacting Expedia, but it was impossible.

We’ve booked here a few times prior and will not book again after this stay. Our room door lock was literally taped on with electrical tape. Room was clean, but we got a sheet essentially to sleep with. Otherwise service was terrible. We were never provided with the WiFi, and when we called front desk we were hung up on. Didn’t even bother going to the front desk as there was always a wait of numerous people waiting hours to check in. One night, our room keys were deactivated (known by staff that this was to happen). We then went to the office, and were waiting with others who had been waiting 3 hours to check-in. We had to wait 45 minutes for a room key… 3 days into our stay. When we told the front desk lady what happened, she acted like we should’ve known this was to happen. No one told us, just like we couldn’t get any WiFi information. On the last day of our stay we tried to see what options they had for breakfast. Everything looked disgusting, burnt, or old. For the “resort fees” this property charges you’re better off booking with a nicer hotel. It may advertise $50/night but for a four day stay you’ll pay $600+ in resort and parking fees as well. Don’t stay here! We never will again!

We’ve booked here a few times prior and will not book again after this stay. Our room door lock was literally taped on with electrical tape. Room was clean, but we got a sheet essentially to sleep with. Otherwise service was terrible. We were never provided with the WiFi, and when we called front desk we were hung up on. Didn’t even bother going to the front desk as there was always a wait of numerous people waiting hours to check in. One night, our room keys were deactivated (known by staff that this was to happen). We then went to the office, and were waiting with others who had been waiting 3 hours to check-in. We had to wait 45 minutes for a room key… 3 days into our stay. When we told the front desk lady what happened, she acted like we should’ve known this was to happen. No one told us, just like we couldn’t get any WiFi information. On the last day of our stay we tried to see what options they had for breakfast. Everything looked disgusting, burnt, or old. For the “resort fees” this property charges you’re better off booking with a nicer hotel. It may advertise $50/night but for a four day stay you’ll pay $600+ in resort and parking fees as well. Don’t stay here! We never will again!

Zero stars if I could. Locked out of room all night two nights in a row. They gave other people keys to our room and we were robbed. Theft involved. THIS PLACE NEEDS TO BE SHUT DOWN.

Zero stars if I could. Locked out of room all night two nights in a row. They gave other people keys to our room and we were robbed. Theft involved. THIS PLACE NEEDS TO BE SHUT DOWN.

We stayed for 6 nights. Not one day the house keeping came to clean the bathrooms or make the bed. Inspite of repeated requests they did nothing. 'After repeated requests they gave us 2 towels on the 28th.

We stayed for 6 nights. Not one day the house keeping came to clean the bathrooms or make the bed. Inspite of repeated requests they did nothing. 'After repeated requests they gave us 2 towels on the 28th.

Took hours to get my room

Took hours to get my room

listen i waited in that lobby for close to an hour before i was told pretty much there are no rooms and this place is a disaster. i need my money back. embarrassing. I called expedia last night to get my money back with no success. if i don’t get my money back we will have problems.

listen i waited in that lobby for close to an hour before i was told pretty much there are no rooms and this place is a disaster. i need my money back. embarrassing. I called expedia last night to get my money back with no success. if i don’t get my money back we will have problems.

We stayed 5 nights and our room was only regreshed once, and only one new towel was provided. We had to ask for towels. Breakfasts were gross...rubber sausage, plastic eggs, cold pancakes, no plates, broken microwaves....would not recommend this hotel.

We stayed 5 nights and our room was only regreshed once, and only one new towel was provided. We had to ask for towels. Breakfasts were gross...rubber sausage, plastic eggs, cold pancakes, no plates, broken microwaves....would not recommend this hotel.

The lights went out in the hotel room until about 4pm in the afternoon. The maitenece man took the switches odf the wall and left the exposed wires for hrs. I then tried to take a nap and he was in and out of the room for hrs until it was fixed. The front desk didnt care. The bathroom door was dirty and didnt close as well as the bathroom itself. Theunevexouldnt xlos

The lights went out in the hotel room until about 4pm in the afternoon. The maitenece man took the switches odf the wall and left the exposed wires for hrs. I then tried to take a nap and he was in and out of the room for hrs until it was fixed. The front desk didnt care. The bathroom door was dirty and didnt close as well as the bathroom itself. Theunevexouldnt xlos

Dirty Horrible smell

Dirty Horrible smell

Lodge. You pay the Expedia fees and think that’s all you have to pay, but when you get to the hotel, they charge you $35-$55 extra. Even though you’ve already paid! Expedia needs to remove this hotel from their listings. Not to mention, we were sleeping a little after midnight, and an employee busted into our room without knocking.

Lodge. You pay the Expedia fees and think that’s all you have to pay, but when you get to the hotel, they charge you $35-$55 extra. Even though you’ve already paid! Expedia needs to remove this hotel from their listings. Not to mention, we were sleeping a little after midnight, and an employee busted into our room without knocking.

Our stay was great! Room and amenities were clean, staff was helpful and overall a pretty comfortable

Our stay was great! Room and amenities were clean, staff was helpful and overall a pretty comfortable

Yes it was a little downgraded for the price they charge. A lot of fixing needs to be done. Building needs to be painted. They charge $15 per day for parking which I thought was ridiculous because they have signed saying park at your own risk. No security watching our cars so why pay that fee. And the resort fee is also ridiculous they don’t offer any amenities. Breakfast was cold and food was over cooked. Won’t stay here again. The only reason why I booked there because it was what I found after our other hotel over booked us and we had to find whatever was available at 7:00 in the evening.

Yes it was a little downgraded for the price they charge. A lot of fixing needs to be done. Building needs to be painted. They charge $15 per day for parking which I thought was ridiculous because they have signed saying park at your own risk. No security watching our cars so why pay that fee. And the resort fee is also ridiculous they don’t offer any amenities. Breakfast was cold and food was over cooked. Won’t stay here again. The only reason why I booked there because it was what I found after our other hotel over booked us and we had to find whatever was available at 7:00 in the evening.

Check in was not smooth…room keys didn’t work and elevators smelled like marijuana…people were smoking outside the rooms so it smelled like cigarettes as well

Check in was not smooth…room keys didn’t work and elevators smelled like marijuana…people were smoking outside the rooms so it smelled like cigarettes as well

The breakfast options sucked, like 2-3 options and wayyy too many people! Had to pay an extra 15$ for parking and 20$ for amenities that we didn’t even use plus the subpar breakfast. The rooms were nice though, that’s chill.

The breakfast options sucked, like 2-3 options and wayyy too many people! Had to pay an extra 15$ for parking and 20$ for amenities that we didn’t even use plus the subpar breakfast. The rooms were nice though, that’s chill.

Very nice, but it’s necessary chance the door the bathroom because don’t close

Very nice, but it’s necessary chance the door the bathroom because don’t close

The room was nasty. We walked into the room and immediately left and checked out due to the room being visibly dirty, the lamp shade had what looked to be mold on it and the floors were covered in filth. I’ve been fighting with getting a refund for days, we checked out of the hotel minutes after checking in and are having the hardest time getting refunded.

Good location, friendly and efficient staff. Would definitely stay again

I was kinda worried at first if it would be a good hotel but I stand corrected... It was pretty good/ decent hotel. We only stayed for a day! For what is worth.. It was a pretty decent hotel and great location for stuff near by! 7 out of 10. Front desk Linda (I believe that was her name) was very kind and sweet while checking in! Would definitely book again. Breakfast was pretty good too!

The hotel looked sketchy upon arrival. Since it was non refundable stated anyway. There were dead bugs on the floor in the room. Pretty sure one of them was a bed bug. I have a large bite on my back that is now infected. It’s either a spider bite or a bed bug bite. Waiting on the doctor toll look at it. The bed was also very uncomfortable.

This hotel is old and rundown. DO NOT BELIEVE THE PICS ONLINE. There was black mold at the base of the bathroom door. Mildew on the lampshades also. Needs new room doors. And they charged me for parking when Hotels.com advertises as parking included. They also charge for early checkin and have the AUDACITY to charge a resort fee. This place is NOT a resort. Front desk “supervisor” Lorna was very unfriendly and borderline rude. Would never stay again.

The room was fairly clean, with some stains under the sink, and in the bathroom. The beds in my opinion were quite comfortable, however my wife (who has scoliosis) found them to be too soft. We found a dead roach by the toilet when we got there and i flushed it, it's Florida it is what it is. The one thing that really bothered me was check was at 11 a.m. and housekeeping came pounding on our door at 10:10. Before i was even able to make it to the door from the shower they were trying to open it! Thankfully the latch was latched.

Was placed way arpund back of building which was terrible thefe is no noise police around and its very loud with people running around late at night into morning with no respect or care for other people plying loud boombox music in front of your door while shouting and acting silly and drunk. Room next door had someone constantly throwing up and room above me have very loud music playing and they kept moving the furniture. My first and last stay here never again. I never slept and left exhausted. I wouldnt recommend anyone to go here not to mention when i did go to try to get the continental breakfast there was no bagels and the food burnt. and the pancakes were dry horrible.

Staff was horrible she gave me someone else’s reservation and I caught it. Rooms were humid and horrible. Customer service is lacking. Worst hotel I have ever stayed in. Do not come here

The room was clean, good breakfast and gym 24 hours.

The young man who checked us in was very helpful. The room was clean and everything up to standards.

The room needs fresh update, paint, texture. Room has a slight odor. Shower fixtures were loose in need of repair. Over-all stay was ok.

Staff is nice but there was a roach in our room.

Check in was an hour long process due to long line and one clerk, who stated this is normal. Then paid extra fees, a parking fee, and taxes on top of the online price. Who charges their guests to use their parking lot? Get to the room and the door won’t open, we had a room with an upward rotating door handle? Maintenance stated this had been an ongoing unresolved issue. I didn’t see a single elevator without an out of order sign taped to it. Room was 7/10, clean with good ac, hot water and towels. Joinng room door did not have a deadbolt to secure it. The sound of sirens and loud exhausts offered a wonderful melody throughout all hours of the night. Most likely won’t return.

Clean good staff

The room wasn’t clean, tv did not work and the AC made an horrible noise all night

Amazing everything

Rooms was ok, towels was limited to 1 per person, blankets or washcloths not available

I had a terrible experience at this hotel. I waited in line for over 30 minutes just to check in, and when I finally got to my room, it had a very strong and horrible smell. It was so bad that I immediately checked out and didn’t even stay. Completely disappointing and not worth the time or money.

Staff was great, but right before I was to go to bed I saw a huge cockroach and had to kill it. I couldn’t reach the desk afterwards but I chalked it up to i

Hotel itself was good. Great location to everything. Breakfast was inedible even when getting there as soon as it started. Pancakes were hard as rocks and sausage was still cold in the middle. Apple and orange juice had a weird chemical taste

The hotel was pretty good

Absolutely a nice hotel to stay! The room was very clean,

Room was dirty, smelled of mildew and mold and had roaches. We wrote off the loss and found different accommodations

Todo bien

Needs to be updated. Artwork was a singular in framed poster. Box spring cover had a cigarette burn. Breakfast was ok.

Rooms were pretty nice no issue on cleanliness! I was able to check in 2 hrs early. The pool was so nice but didn’t get to use it and breakfast was always stocked.

Great room, staff and amenities. Breakfast was amazing.

Room was clean, breakfast selection was decent but definately mediocre

Very good

Excellent

Room was clean great staff

So...the front desk checked us into a third floor in a building with a broken elevator. And the hotel was practically empty. Why? The room was so substandard. I had to fight to get the sink stop to open so it would stop collecting dirty water. It was so stuck. We found a roach in the bathroom. And I HATE roaches. The only thing this hotel ha going for it is that it's close to Universal and offers shuttle. Do yourself a favor...spend a little more and get a nicer place. At least a clean one.

We didn’t stay. Rooms smelled moldy/musty. It appears they do try to keep the place clean but it’s old and smelly once you get to the room. Staff is very nice. If you’re sensitive to moldy/musty smells this isn’t for you. If you need a cheap place to stay and can deal with it then give it a try. Be nice to staff, they are helpful.

The hotel is not as depicted on advertisement. Front desk service was slow checking people in. The room smelled strongly of mold. There was visible mold on all the lap shades and curtains. The carpet appeared to have water damage around the walls. The TV was broken as well.

if you room says parking includes, be sure to screenshot it and save the image, because they will try to charge you $15 more at the property for it.

I asked several times for extra blankets and no one ever delivered them. The bathroom is outdated and rusted on the shower frame. The door lock was broken and the beds were extremely firm and pillows were awful

During our recent stay, we encountered several issues. The door did not close securely, requiring multiple attempts to latch properly. Furthermore, the cleanliness of the room did not meet our expectations, and the service provided was unsatisfactory. We were also disturbed by the housekeeping staff, who knocked on our door and entered the room twice before the scheduled check-out time, and subsequently contacted us via telephone, which created a sense of urgency.

The room wasn’t clean and it was extremely humid

On the good side, the sheets and towels were very clean

The first room given was 4th floor and pool view. Opened the door and hit with the odor of mold. Found it growing on the walls, plumbing and upholstery. Immediately went back to the front desk for another room and was given new keys... To another room infested with black mold. It's on the walls, furniture, plumbing and even the headboards. I took photos and went back to the desk to ask what our options were. "Unfortunately, you booked with Expedia. We cannot give you a refund and we have no other rooms." Wow ... I'm at a loss. I paid for the trip protection insurance. Hopefully it will reimburse us for the room and other fees. We ended up leaving after calling customer support and booked another hotel. If you have COPD or a compromised immune system, book a room somewhere else. And make sure you pay the extra $10 for insurance. Just my 2¢.

The room was clean but the grounds weren’t and the bathroom in the lobby was gross. Breakfast was rough but it’s a hotel breakfast so idk. The fact that we had to pay a “resort fee” and for parking was pretty stupid

Everything was great,but

Room dirty, toilet not bolted down, bathroom door wouldn’t close. Smoke detector covered with a plastic bag, room smelled of mold and mildew, pillows absolutely garbage, took 20 mins to get checked in with no one waiting, was given the wrong room which caused an incident as it was 2am and the occupant of the room was very very angry. This was the worst experience in all my 35 years of staying at hotels.

Good

Staff was very friendly and maintenance response time was very quick as well.

This is my second time staying at the Grand Hotel Orlando and it seems like the hotel continues to improve over time. The facilities, overall, are older and with that comes some things that are not always in the best condition. For example, I think every lamp in the rooms I have seen thus far have a significant amount of rust on them that make them look dirty. However, I can tell that the staff is keeping the rooms clean and doing their best to keep improving upon the hotel. For the price, this location offers a lot and that is also a big plus, in my opinion. I look forward to hopefully staying again soon.

We booked for 4 nights. room was damp floors were damp had to put towels on floor of bathroom and sink area because floors were wet. wife walked across carpet with white socks on one time and they were damp and dirty. then we had a big pamento bug on the bed when we moved pillow. We stayed only 1 night and canceled the remaining 3 nights.

Front desk 2 thumps up!0

Good

I love the convenient of staying at this hotel

A lot of machine in the facility out of service. For example in the laundry and gym

In one of our rooms the TV did not work The carpet in both rooms was moldy There was no comforters on any of the beds i. Both rooms

El cuarto apestaba a humedad, el aire no enfriaba bien y tenía hongos. La piscina no pudimos usarla no estaba en condiciones para meterte, tenía como moho en el fondo.

Concierge personnel were excellent.

Everything was nice, pool was clean and warm, staff were great. SUPER close to the universal parks, if you don’t take the shuttle I recommend an uber it was only $7 each way to and from the park.

Front desk unprofessional, nothing was clear that she spoke on, not very knowledgeable of anything! The room was not pleasant! The shower was broken, furniture is old and rusted, things exposed, lamp old with rust, there was hair in the bed, sink clogged, front door broken! Overall, night stay was horrible! Will NOT return!

Curtains were super broken in bathroom, mirror was falling apart basically off the wall

Website states it’s a mile from universal’s epic universe, it’s 3 miles. Check in was full of rude staff. Tried to explain to a lady something was wrong in our room but she just kept saying “I no understand”. The hotel was in POOR shape. The bottoms of doors and walls were crumbled away. They used the “just paint over it” method for anything else that was damaged. Door knobs were broken and had to be finagled to get in your room. Breakfast was literally powdered eggs, rock hard pancakes and cereal with a weird tasting milk. We had a do not disturb sign on our door but still had employees knocking. Not worth the money. Stay on international drive for a better price and close to the parks.

Had an issue with the young man who checked me in, was very rude and inconsiderate to handicap customers.

Ivo and the staff were very nice. A great stat overall.

The stay was good, but I didn’t like the unexpected, mandatory fees, such as resort and parking fees. I also did not like that the hotel room had visual defects.

Everything was good. Some noise with some guests arguing but other than that it was good.

Pillows were extremely bumpy, hard and uncomfortable. There was a red stain on my sheets.

The customer service is subpar. They aren't really professional and the breakfast is pretty bad. It's the bare minimum hotel with rooms that look like motel rooms. honestly the only benefit are the shuttles that take you to Disney and Universal. Don't count on staying in this hotel room for a long time because it's not the greatest.

I like the outside access and that it was very quiet, whether that was because the walls are thicker or they didn’t put neighbors next to us. Either way that was very pleasant. While they didn’t say anything to us directly, there was a small sign stating food was not permitted in rooms, nor was there a microwave in the room which was quite annoying, as we had leftovers since we were on vacation for a few days.

I like the space

No clean after 3nights and dirty room

You have a great time

Cobran mas de lo que dice en la app

Mgr was very helpful by allowing hubby and I to check in early for a small fee because we had a bad experience at another hotel which caused us to check out @3:45. Beds were comfy and room was clean with the exception of stained carpet and sink that would over glow. We called maintenance and he unclogged it. Guest next door was smoking outside their room door and the smoke filled our room. I called Clerk on night shift and he didn’t answer phones, so I had to walk to front office to advise of the problem. Breakfast was good and overall stay was good.

Staff is not friendly at all. Arrived one hour early and they would not check you in until exactly 3pm. Hung the do not disturb sign on door and the cleaning crew still went into the room.

Good Customer Service went upon and above to make sure that we have the best service

A

The hotel bathrooms need renovation and table lamps need to be replaced.

Great service

Good hotel

Location was excellent and the pool.

The room was really nice, check-in and check out were fast. The towels need replacement, rhey are really thin and old.

First thing in the morning check out and now hotel wont give refund. Simply horrible.

Great hotel and great stuff.

We end

Pros: excellent location, close to food and entertainment . Clean rooms. Cons: A little bit old and there is always a big line at the reception desk. It took us 35 min to check in

Very good for the price

If there was a microwave in the room, it would be better

I was told about a 40 charge when arrived when I get there you pay 50 and a 30 extra charge twice as much as advertised

Stayed for one night in between park days. Very close to Universal. Beds extremely comfortable. Bathrooms a little outdated but overall great stay and perfect for over night trips.

Friendly staff. Frint desk, Mr. Juan who guided us on theme park tickets. He always answered our questions with a smile.

Cheap Hotel, everything is painted over to cover the mess. looks like water damage happen because the raceways to the lights still had water damage rust. Fly's all over the place rooms the carpet looks like is never been carpet cleaned in the last 20 years. also the lamp shades had black mold on them also. Some how other people where keyed to my room lucky I had the sliding lock on. because the 2am wake up calls of people tried to enter my room I guess they where keyed to my room was not fun I hate to setup something with the chair to wake me up if someone came in... Also talking to the front desk telling WHAT IS GOING on they delete my keys had to go back and get the keys re-setup again I could not sleep after finally getting back to my room close to 3am.. Will I stay never again. its a run down hotel with paint cover up also the bathrooms dont vent so maybe why black mold is showing. Also if IT need to fix the wifi my room has the AP for my side of the hotel so that would be a fun day someone else coming in my room. Also the shower stuff is not sealed to the show frame so again creating mold problems. Also room cleaning service only showed up 1 time out of the 4 nights. Also the towels are ripped and look never cleaned grey and black spots on them. I think the breaking point was people keyed to my room and trying to come in 2am when I am yelling in bed hey someone in here..... See Pictures for the other problems.

This hotel was spacious but it’s really disappointing. First the TV was not working, the toiling can’t flush. Laying down in my room the housekeeper just pop open my door without knocking and asking permission to enter . Also I bought my mom there and they went into her room and clean without she’s being there or get permission. This is so ghetto and you can’t bring food in your from from the dinning area. I won’t return.

👍

Very good

Best Hotel I stayed at

Cockroachs in the room

Ok

Good

Buen servicio. Desayuno aceptable. Habitaciones limpias.

Elevator broken Key did not work.

It seemed like the maintenance was not kept up… though most everything worked (phone in room did not)

Very basic. Shuttle to Disney at 7.15am only and 9pm back which means you cannot stay for the final magic show/fireworks

Pool was cold - no gym - breakfast was good but pretty much everyday the same breakfast. My son and I stayed for a week. The room was clean but don’t expect a 4-5 stars please or perfection. But it’s clean and a good price. No extra fees for amenities or parking which is awesome. I would go back there anytime.

We just stayed one night and it worked for it. If you're looking for a more fancy place to enjoy this isn't for you.

It was cool … clean and convenient to get to universal but please be outside before the scheduled time or you’ll get left.

Our bed was broken like a teeter toter. What a dump.

Stayed a single night, comfortable bed decent shower worst thing was the pillows they are very small.

Great it was an amazing experience, the pool is in good condition and the shuttle service was excellent. Good breakfast and clean service.

Amazing place to stay

Always a great place to stay!

Friendly staff and in a convenient area! I will be staying here again.

Didn’t stay even 12 hours. Bathroom was dirty & broken down, fixtures were hanging, the towels had stains on them like every single one! Good price I guess but you get what you pay for. Staff was friendly and empathetic but not worth staying again.

Amazing place to stay to be able to get to the parks great location.

Good service

Loved the pool area, lots of seating. The

.

Self check-in was a joke, checked in but didn't realize it sends you an email to tell you your room number and didn't really understand the wristbands real well. 1 night we didn't have any hot water for about 3 hours. This hotel isn't worth the price they charge. Average rooms, your paying for the water park. Won't stay again. Also I never saw anywhere where it says $100 deposit for each nite. And then $35 a day for parking, REALLY? Oh well lesson learned.

Check-in was super easy, checkout was even easier. Only stayed one night and the hotel served its purpose as a one night hotel. There was definitely mold in the vents but it’s Florida so I kinda just expect that at this point. Overall decent, not great or terrible.

I arrived 45 minutes early to Grand hotel, and when I asked for my room. The lady at the front disk told me with an attitude, that I have to wait tell 3:00. I had the room for three night and not 1 day did they clean the room. The workout equipment was out of order. Had to go to the front disk to have towels sent to the room. The lady in the lobby was very unprofessional, I didn’t have a microwave in the room. I had to go to the lobby to warm up my food.

Towels had spots on them, they didn’t have towels for us one of the nights we asked, the door to enter the room you had to swipe like 5 times and do a weird thing with the handle to even open the door!

Everything went well!

The front desk people were amazing but theb1st room i was put in the air didnt work, no internet and no pool view that i paid for, so they switch us rooms. Ok great! Get to the next room.. air works a lil better pool view but not really and then you look and black mold all over the lamps, bathroom along tub. Towles were dirty phoke didnt work to call front desk, had to walk up multiple time to get servies.

I usually go for cheaper hotels and therefor they’re usually slums (you get what you pay for, I know) and that’s what I was expecting with this place because of the price. I was pleasantly surprised! I booked a room with a king bed and ended up with a room with two full beds, but it worked out fine either way. That’s the only “complaint” I have, which isn’t even really a complaint but might have been a problem for another person so it’s the only reason I’m mentioning it. Everything else was great! Will definitely be coming back.

It’s a good budget friendly place, our room was in the top floor and the elevator was broken…the shower handle was broken not allowing us to properly figure out what side was hot or cold

It’s good

good

Can’t beat the location! Shuttle was timely and convenient (departs 9:30a and 11a return pick up at park is 6p). Breakfast was “alright” but definitely enough to get your day started! Best part was we arrived at 9:15am (early flight) and were planning on leaving our bags with the concierge but the room was ready! What a great surprise! Hotel rooms are a little beat up BUT clean and beds were SO comfortable!

Terrible

Good property.

Ok

Bathroom is EXTREMELY SMALL. Toilet clogged, sink doesn’t drain properly, TV doesn’t work, the first 8am shuttle was PACKED with other people from another hotel, our staff was rude, they have to take my card info down because their machine wasn’t taking debit cards so I never got my deposit back. God for bid you need utensils outside of breakfast hours, the lady at the front desk with the birthmark on her face was extremely RUDE. 0/10

Location is ideal and the convenience of having a complimentary shuttle to Universal Studios is a massive plus. The hotel although slightly outdated, is very clean and the rooms are good sized with comfortable beds. Breakfast is your average continental option. Wifi isn’t reliable and the tv wont work without it. Half of our stay the wifi was down.

Thanks for the great stay

The only problem I had was my room was next to the elevator and the ice machine and I could hear everyone talking as they waited for the elevator and the noise filling their ice buckets all night long.

The room was okay however the room didn't have extra blankets I had to ask for it two times and the hair dryer didn't work and the TV wasn't working well.

Short staffed during busy times. Older facilities, but clean. Good for the rate.

Broken sink. Broken door lock/key cards. Broken fitness center. No manager on site.

A bit run down. One of the two elevators out of order. Pillows not comfortable. No coffe or refrigerator in the room.

We booked it because it had a gym, and the gym was closed so BIG disappointment there...

Good

The staff was very friendly and helpful.

More like a motel but for great the price

Breakfast options are good.