Extended Stay America Suites Orlando Theme Parks Vineland Rd

Exceptional

It was nice

It was nice

Clean room staf helpul

Bad

Cleanliness, everything was dirty. I had to buy products to clean the room and always there was food odor in it, when people from others rooms were cooking. All day and night. There are people who lived in the hotel.

The hotel smelled and had roaches.

The location was good. The hotel smelled and had roaches.

Not much Everything

Poor

Not much Everything

Nothing The building complex overall had a musty smell and had cockroaches in their rooms.

Nothing The building complex overall had a musty smell and had cockroaches in their rooms.

Not very much… They had roaches..

Not very much… They had roaches..

Very poor

Good

Horrible

Sadly one of the worst stays I've ever experienced

The entire place is very dated and dirty. The hallways are dark, the elevator is dirty and so are the rooms. As soon as I walked into the room it had a strange odor. The carpet in the room was filthy and has several stains. The bedsheets also stained. All the furniture is chipped and falling apart. Not happy at all with my stay. Plus it took about 30 minutes to check in since there was only one employee in the lobby. Never again!

El cuarto sucio

Bugs in the room and poor breakfast choices

Very good

Barely acceptable for a cheap sleep.

The room itself was probably kept as clean as it could be considering how old and tired everything was. The mattress on the pullout sofa needs to be disposed of ASAP. The ventilation in the bathroom needs an upgrade as well. The vanity was falling apart due to the buildup of steam and moisture in the room. As for positives, the staff was extremely nice and welcoming and the AC In the room worked.

Room totally in need of repair and clean roaches in kitchen. Didn't have any chance to leave. Or I would have

Room totally in need of repair and clean roaches in kitchen. Didn't have any chance to leave. Or I would have

Walked into the room and immediately got hit with an old musty smell. Luckily, it looked like housekeeping left an air freshener can in the room so I was able to blast it to get the smell to a tolerable level. The pull out sofa was disgusting with stains and crack all over. The carpet was stained throughout the room, and the shower was unmaintained and barely drained while in use. The cherry on top was finding a live cockroach on the nightstand when I woke up in the morning. As I was leaving I saw another outside of the room. I tried to bring it to the front desk’s attention when I was checking out, and the only thing I was left with was, “Okay.” Please steer clear of this hotel. There are better options available in the area for the same or better price.

Walked into the room and immediately got hit with an old musty smell. Luckily, it looked like housekeeping left an air freshener can in the room so I was able to blast it to get the smell to a tolerable level. The pull out sofa was disgusting with stains and crack all over. The carpet was stained throughout the room, and the shower was unmaintained and barely drained while in use. The cherry on top was finding a live cockroach on the nightstand when I woke up in the morning. As I was leaving I saw another outside of the room. I tried to bring it to the front desk’s attention when I was checking out, and the only thing I was left with was, “Okay.” Please steer clear of this hotel. There are better options available in the area for the same or better price.

Good room

Good room

The room i originally checked into was used. The bed was soiled and smelt like smoke after I requested a non smoking room. I then was moved to a second room, that room was INFESTED with roaches. The room didn’t have proper linen on that bed. The entire experience was utterly miserable.

The room i originally checked into was used. The bed was soiled and smelt like smoke after I requested a non smoking room. I then was moved to a second room, that room was INFESTED with roaches. The room didn’t have proper linen on that bed. The entire experience was utterly miserable.

Pleasant

It was a nightmare from the beginning

Furniture missing from the room, bathroom floor was a mess and there was very little light in the bathroom.

When I entered the room, it was absolutely filthy. I found two roaches. The toilet was disgusting. There was a used bar of soap left on the sink. Water was actively dripping from the ceiling. This was not a minor housekeeping oversight — this was a health and safety issue. Hotels.com has made multiple attempts to contact the property to secure a refund, and the hotel has refused to respond. The photos used to advertise this property are clearly from a different, much nicer location and do not reflect the actual conditions. This was, without question, the worst hotel experience I have ever had. The lack of cleanliness, accountability, and basic professionalism is unacceptable. Do not stay at this hotel chain.

When I entered the room, it was absolutely filthy. I found two roaches. The toilet was disgusting. There was a used bar of soap left on the sink. Water was actively dripping from the ceiling. This was not a minor housekeeping oversight — this was a health and safety issue. Hotels.com has made multiple attempts to contact the property to secure a refund, and the hotel has refused to respond. The photos used to advertise this property are clearly from a different, much nicer location and do not reflect the actual conditions. This was, without question, the worst hotel experience I have ever had. The lack of cleanliness, accountability, and basic professionalism is unacceptable. Do not stay at this hotel chain.

The staff was caring, patience, friendly,utmost respectful.

The staff was caring, patience, friendly,utmost respectful.

This was a very dated and not maintained hotel. It stinks of weed. There are dogs who bark, I killed 3 roaches inside my room. They provided 1 extremely small trash can 3 small travel size bars of soap and 4 towels. There was mold in showers , refefridgerator was very dirty and rack was rusting. Recommend staying somewhere else.

This was a very dated and not maintained hotel. It stinks of weed. There are dogs who bark, I killed 3 roaches inside my room. They provided 1 extremely small trash can 3 small travel size bars of soap and 4 towels. There was mold in showers , refefridgerator was very dirty and rack was rusting. Recommend staying somewhere else.

Good

The hotel are very dirty and smell bad Room are not clean the sheets are dirty Please people stay away from this place if you don’t want to get sick, this the first time I got into a hotel that dirty and smell that bad

Neglected room to the max

Neglected room to the max

We arrived late with six people,checked in and thats where it all started. The hallway smelled of urine. The room was dark and dingy. When we opened the pull out couch there was no bedding at all. The mattress actually had smears of what looked like excrement and found signs of bed bugs on the mattress. The front desk actually refunded the payment for the dog but not the room. My son called and had to demand our money back and was given the run around. Update 5days later we were finally credited the room rate.

We arrived late with six people,checked in and thats where it all started. The hallway smelled of urine. The room was dark and dingy. When we opened the pull out couch there was no bedding at all. The mattress actually had smears of what looked like excrement and found signs of bed bugs on the mattress. The front desk actually refunded the payment for the dog but not the room. My son called and had to demand our money back and was given the run around. Update 5days later we were finally credited the room rate.

Moved three rooms to find one without bugs. Floors were filthy. Hot water went out for a day. Smelled of canabis constantly. Locking side door propped open by pieces of mulch. Pictures & description online do not reflect the disrepair & uncleanliness encountered.

Moved three rooms to find one without bugs. Floors were filthy. Hot water went out for a day. Smelled of canabis constantly. Locking side door propped open by pieces of mulch. Pictures & description online do not reflect the disrepair & uncleanliness encountered.

Great general manager, John front desk staff

Great general manager, John front desk staff

Not a hotel. Walls and hall ways dirty. The staircase trashed . I felt like I was in a dirty apartment / complex it needs renovation.

Not a hotel. Walls and hall ways dirty. The staircase trashed . I felt like I was in a dirty apartment / complex it needs renovation.

The GM blocked my 2 teenagers off trying to have a conversation with them even when the tried to walk away he still blocked them they had to call for help

Staff was friendly and helpfull

Staff was friendly and helpfull

Front desk staff was friendly. Always greeted us with a smile.And was very understanding about my concerns. I did not like that the pool was closed. Nowhere on the site Did it mention that the pool was out of order. I also didn't appreciate the fact that I had to go buy my own pots and pans. The police arrived several times for several different reasons.

Staff and location

They make me feel comfortable. They treat us like family… I love everything about it

I love everything about this property

No

No

Mo

Checked In and Immediately checked out. Room #306 that was assigned me was infested with roaches and requested a refund

Checked In and Immediately checked out. Room #306 that was assigned me was infested with roaches and requested a refund

No

Customer service

No

My 1st choice of hotels in orlando

Staff support good but no breakfast

Staff support good but no breakfast

We only stayed the one night out of three because it was too late to change. The real disappointment was I immediately booked our other two nights at a different hotel through Hotels.com and told them there’s no way we could stay at the extended stay. They contacted the property and after a long back-and-forth for days, the property would not refund us the remaining two nights. I’m very disappointed in Hotels.com not coming through when we were totally misguided with this dump that was a true crap hole.. oh also the druggies around the parking lot were a mess and the cops were even there in the morning when we left..trust me; don’t stay here!!

We only stayed the one night out of three because it was too late to change. The real disappointment was I immediately booked our other two nights at a different hotel through Hotels.com and told them there’s no way we could stay at the extended stay. They contacted the property and after a long back-and-forth for days, the property would not refund us the remaining two nights. I’m very disappointed in Hotels.com not coming through when we were totally misguided with this dump that was a true crap hole.. oh also the druggies around the parking lot were a mess and the cops were even there in the morning when we left..trust me; don’t stay here!!

The rooms are not clean and neither are the sheets. It's truly the worst hotel I've ever stayed in.

The rooms are not clean and neither are the sheets. It's truly the worst hotel I've ever stayed in.

La habitación tenía cucarachas, el baño se estaba desmoronando, en recepción solo vi a alguien el día que llegué luego era difícil poder pedir unas sábanas extra, nunca me las dieron. Lo único bueno era la cercanía a el parque de universal, la verdad por el servicio y la calidad pagué demasiado dinero

La habitación tenía cucarachas, el baño se estaba desmoronando, en recepción solo vi a alguien el día que llegué luego era difícil poder pedir unas sábanas extra, nunca me las dieron. Lo único bueno era la cercanía a el parque de universal, la verdad por el servicio y la calidad pagué demasiado dinero

Excellent staff # 1 👍👍

Excellent staff # 1 👍👍

Nothing at all,What so ever The overall customer service was disgusting just as much as much as it smelled.. urine and animal odor throughout the hallways and room..You wont get any compassion or respect from the manager because once the room is booked your comfort is the least of the worries...Tried contacting this location multiple times for being over charged due to misunderstanding and misinterpreted conversations but the manager of this location is unprofessional,disrespectful and proceeded to hang up and avoid incoming calls from customer relations regarding this situation.The bed had no. Springs on 1 side of the bed ..To be technical the health department needs to be visting more often..

Very clean!

Very clean!

It was great, i able to get rest.

It was great, i able to get rest.

Two roaches in kitchen and bathroom, room smelt weird. Stains all over mattress covers, dirty towels, turned on one light switch and the fixture made a horrible noise.

Two roaches in kitchen and bathroom, room smelt weird. Stains all over mattress covers, dirty towels, turned on one light switch and the fixture made a horrible noise.

Staff was friendly. Very convenient location There were roaches and other bugs. Doors were all scratch and torn up and so was the carpet. Bed you could feel the springs in it. Couch was terrible

Yes

Yes

Yes

Yes

Grear

Grear

The guy at the front desk he was so pleasant and welcoming I am sorry I didn’t get his name but he was there when we checked in on Friday after 6pm and he was very warm and cheerful. We needed that after our long flight. It was easy and smooth process to check in the room was extremely clean and tidy. It was very spacious the water was very hot throughout the duration of our stay. We normally book Extended Stay America Hotels when we travel and they never ever disappoint.

The guy at the front desk he was so pleasant and welcoming I am sorry I didn’t get his name but he was there when we checked in on Friday after 6pm and he was very warm and cheerful. We needed that after our long flight. It was easy and smooth process to check in the room was extremely clean and tidy. It was very spacious the water was very hot throughout the duration of our stay. We normally book Extended Stay America Hotels when we travel and they never ever disappoint.

Very clean

Very clean

Nothing The place was extremely dirty — stained carpet, smelly sheets, and a horrible odor across the entire 3rd floor. It felt unsafe and unsettling. I would never stay here again. Terrifying experience

We got called the day we flew in telling us that there was a maintenance issue with our room, and they had to move us to a sister hotel close by. As we arrived at the hotel with people using drugs out front, the crazy guy approaching my kids staring at them. I went to the original hotel the regional manager said ok we will get you a room here it wont be what you asked for. We agreed because it would be better than the other place. She also said she would send us a voucher for a free stay (never got it). She was nice but we got a smaller room than we paid for no discount, no voucher, and room smeeled bad. Ill never choose extended stay again.

We got called the day we flew in telling us that there was a maintenance issue with our room, and they had to move us to a sister hotel close by. As we arrived at the hotel with people using drugs out front, the crazy guy approaching my kids staring at them. I went to the original hotel the regional manager said ok we will get you a room here it wont be what you asked for. We agreed because it would be better than the other place. She also said she would send us a voucher for a free stay (never got it). She was nice but we got a smaller room than we paid for no discount, no voucher, and room smeeled bad. Ill never choose extended stay again.

Very quite

This hotel is super run down, musty and overall it needs a major overhaul and renovation. The lighting is horrible, the bathroom was outdated and there was water damage to the sink cabinet. The towels in the bathroom were DIRTY or stained either way gross. The kitchen and appliances are outdated. I would NOT stay here again or recommend it to anyone.

This hotel is super run down, musty and overall it needs a major overhaul and renovation. The lighting is horrible, the bathroom was outdated and there was water damage to the sink cabinet. The towels in the bathroom were DIRTY or stained either way gross. The kitchen and appliances are outdated. I would NOT stay here again or recommend it to anyone.

The room was also supposed to include two full-size beds and a pull-out sofa, but the couch was missing

The room was also supposed to include two full-size beds and a pull-out sofa, but the couch was missing

The room smelled like tobacco, I had to spray my perfume in order for us to really stay in this suite. The bed sheets on one of the beds, there was light brown stains. Inside the bathroom, there were not big enough soap bars and There could have been more effort put into this hotel.

The room smelled like tobacco, I had to spray my perfume in order for us to really stay in this suite. The bed sheets on one of the beds, there was light brown stains. Inside the bathroom, there were not big enough soap bars and There could have been more effort put into this hotel.

This hotel needs to be condemned. The smell of cigarettes and weed was overpowering. The bed was dirty, the counters were dirty, the bathroom smelled very badly. I travel for business quite regularly that this might me the worst hotel I have ever been in. Oh, not to mention the prostitute banging on someone's door down the hall at 3:30am, that was a nice touch.

This hotel needs to be condemned. The smell of cigarettes and weed was overpowering. The bed was dirty, the counters were dirty, the bathroom smelled very badly. I travel for business quite regularly that this might me the worst hotel I have ever been in. Oh, not to mention the prostitute banging on someone's door down the hall at 3:30am, that was a nice touch.

Rooms and hallways are disgusting. Our room had no shower curtain. Some chairs were covered in mold and one chair had lots of let just say human fluids all over it. Probably one of the worst places i have ever stayed in. Half way trough the night i contemplated me and the family just sleeping in the car.

Rooms and hallways are disgusting. Our room had no shower curtain. Some chairs were covered in mold and one chair had lots of let just say human fluids all over it. Probably one of the worst places i have ever stayed in. Half way trough the night i contemplated me and the family just sleeping in the car.

Checked in early on the same day, but they charged me over $100 for an early check-in. Felt like although the check-in was early, they could have given me the room at no charge since it was available.

Checked in early on the same day, but they charged me over $100 for an early check-in. Felt like although the check-in was early, they could have given me the room at no charge since it was available.

The staff was superb. Excellent customer service. The hotel is ok for a night or two if visiting Universal Parks. My low review is due to the fact that they advertise breakfast included when in fact all they offer is coffee and some tiny muffins. Better advertise no breakfast, or describe it as what it is...I really dislike deceiving advertisement.

The staff was superb. Excellent customer service. The hotel is ok for a night or two if visiting Universal Parks. My low review is due to the fact that they advertise breakfast included when in fact all they offer is coffee and some tiny muffins. Better advertise no breakfast, or describe it as what it is...I really dislike deceiving advertisement.

Old property needs to be renovated

Old property needs to be renovated

Disappointed in the grab in go breakfast. Its not what i paid to stay there . I was hungry nothing to drink but coffee and i don't drink coffee. My kids were hungry. Wouldn't have stayed if i knew it was grab n go. 😕

Disappointed in the grab in go breakfast. Its not what i paid to stay there . I was hungry nothing to drink but coffee and i don't drink coffee. My kids were hungry. Wouldn't have stayed if i knew it was grab n go. 😕

The stay was beautiful. I love how it’s was roomie. It was clean. It smell like a nonsmoking facility it’s had a full kitchen bed was comfortable. I love kitchen area with table it’s beautiful plan I will come again.. it’s it was 6 people.. yall keep them out 302 was my room

The stay was beautiful. I love how it’s was roomie. It was clean. It smell like a nonsmoking facility it’s had a full kitchen bed was comfortable. I love kitchen area with table it’s beautiful plan I will come again.. it’s it was 6 people.. yall keep them out 302 was my room

This property room was full of cockroach and the bed sheets were dirty and smells bad, don’t go to this hotel.

This property room was full of cockroach and the bed sheets were dirty and smells bad, don’t go to this hotel.

Very disappointed and disgusted with my stay. The pull out coach had the most disgusting mattress. I bought it to front desk’s attention. They wanted to offer me another room to split my family up . We’re not from the area and felt uncomfortable sleeping in separate rooms. Told me he would have to see if his manager could do something.Which he never spoke to his manager about. Unsanitary conditions and it was unbelievable how they handled it. I would never recommend this place to anyone !

Very disappointed and disgusted with my stay. The pull out coach had the most disgusting mattress. I bought it to front desk’s attention. They wanted to offer me another room to split my family up . We’re not from the area and felt uncomfortable sleeping in separate rooms. Told me he would have to see if his manager could do something.Which he never spoke to his manager about. Unsanitary conditions and it was unbelievable how they handled it. I would never recommend this place to anyone !

Pool was out of service our entire stay. Room had roaches and ants. AC in room stopped working. Kitchen was not equipped with utensils prior to us arriving and they were very limited on the utensils they did provide.

Pool was out of service our entire stay. Room had roaches and ants. AC in room stopped working. Kitchen was not equipped with utensils prior to us arriving and they were very limited on the utensils they did provide.

Close to strip

Close to strip

I do not recommend the facility, it is dirty and has unpleasant smells, and it is very noisy at night

I do not recommend the facility, it is dirty and has unpleasant smells, and it is very noisy at night

The staff very attentive and nice. Good place to resolve not high top appliances but if looking a place to rest or resolve its good and includes parking free.

The staff very attentive and nice. Good place to resolve not high top appliances but if looking a place to rest or resolve its good and includes parking free.

Check in/out was easy and fast. Our room wasnt exactly as expected though. The listing said they offer rollaway beds, which i was planning on using, but they do not have those. Also i expected to have at least some basic kitchen supplies since there is a full kitchen, but those items are available for a fee. The pool was closed. When asked about that, the man just said that they were waiting for someone from the state. Not sure if we'll stay here again.

Check in/out was easy and fast. Our room wasnt exactly as expected though. The listing said they offer rollaway beds, which i was planning on using, but they do not have those. Also i expected to have at least some basic kitchen supplies since there is a full kitchen, but those items are available for a fee. The pool was closed. When asked about that, the man just said that they were waiting for someone from the state. Not sure if we'll stay here again.

We booked property because it had a pool unlike other extended stay that offered full breakfast and king size bed at comparable price.

We booked property because it had a pool unlike other extended stay that offered full breakfast and king size bed at comparable price.

My room had roaches & it was lil dirty

My room had roaches & it was lil dirty

DO NOT BOOK HERE! I booked a room at this hotel and as I got off the exit to check in, I got a call at 4:16 PM stating that they were overbooked and that we no longer had a room. Juan (who worked at the front desk) called to let us know but was like "Oh we have a sister hotel in which YOU can call and reserve". We asked him if he could just move our reservation over and he said no. We hang up and book at Cabana Bay. He called about an hour later to inform us that he booked for us. We told him to cancel and we already found another hotel. The next morning I woke up to a charge from extended stay. It was a no-show fee! I called the hotel that morning and was told to call at a later time for manager. Later that day when we finally got in touch with a manager (Monica) who at first refused to give us her name. She stated that she needed to speak with Juan before she decided to refund us. However, she would not let us know when she would get back to us. I got in contact with Hotels.com and they were able to get us our refund. However, they also had a hard time dealing with this hotel. If it wasn't for them I do not think we would have received our refund. Our fun trip to Universal turned out to be so stressful because of Extended Stay. I would STAY far away from them. Plenty of other options in Orlando.

DO NOT BOOK HERE! I booked a room at this hotel and as I got off the exit to check in, I got a call at 4:16 PM stating that they were overbooked and that we no longer had a room. Juan (who worked at the front desk) called to let us know but was like "Oh we have a sister hotel in which YOU can call and reserve". We asked him if he could just move our reservation over and he said no. We hang up and book at Cabana Bay. He called about an hour later to inform us that he booked for us. We told him to cancel and we already found another hotel. The next morning I woke up to a charge from extended stay. It was a no-show fee! I called the hotel that morning and was told to call at a later time for manager. Later that day when we finally got in touch with a manager (Monica) who at first refused to give us her name. She stated that she needed to speak with Juan before she decided to refund us. However, she would not let us know when she would get back to us. I got in contact with Hotels.com and they were able to get us our refund. However, they also had a hard time dealing with this hotel. If it wasn't for them I do not think we would have received our refund. Our fun trip to Universal turned out to be so stressful because of Extended Stay. I would STAY far away from them. Plenty of other options in Orlando.

I want a refund. I reserved a room with two beds which was given to a person. I checked into my room and someone was there sleeping. They only had a room with one bed and a pullout, which was stained and moldy, disgusting to say the least. We asked for blankets and sleepy on the floor. Cockroaches were crawling on us.

I want a refund. I reserved a room with two beds which was given to a person. I checked into my room and someone was there sleeping. They only had a room with one bed and a pullout, which was stained and moldy, disgusting to say the least. We asked for blankets and sleepy on the floor. Cockroaches were crawling on us.

Our room was very dirty and had bad odors throughout.

Our room was very dirty and had bad odors throughout.

Great location and great to be left alone/not bothered. Shower bench had a lot of mold on it.

Great location and great to be left alone/not bothered. Shower bench had a lot of mold on it.

Poorly managed extended stay room was dirty with missing bath shower curtain. The lobby smelled like weed and so did the room. Will never recommend staying here unless it’s your last resort!

Poorly managed extended stay room was dirty with missing bath shower curtain. The lobby smelled like weed and so did the room. Will never recommend staying here unless it’s your last resort!

Check-in and check-out were seamless, and the staff was very friendly. I was pleasantly surprised by how quiet the room was—we didn’t hear a thing and slept soundly. My 12-year-old and I stayed overnight while traveling, checking in after midnight and out at 11 a.m. No complaints—it was exactly what we needed at the perfect time.

Check-in and check-out were seamless, and the staff was very friendly. I was pleasantly surprised by how quiet the room was—we didn’t hear a thing and slept soundly. My 12-year-old and I stayed overnight while traveling, checking in after midnight and out at 11 a.m. No complaints—it was exactly what we needed at the perfect time.

It was a decent stay, the price was fairly on point.

It was a decent stay, the price was fairly on point.

Old

Old

Somewhat cheap and low-quality accommodation. Very poor wifi. Breakfast non-existing. Strong smell of the cleaning supplies in the hallway. Can be good to stay for one night but its "low budget" nature was too much in my face so I will probably not be coming back.

Somewhat cheap and low-quality accommodation. Very poor wifi. Breakfast non-existing. Strong smell of the cleaning supplies in the hallway. Can be good to stay for one night but its "low budget" nature was too much in my face so I will probably not be coming back.

Rooms smelled really bad ! Roach ine the bathroom. And always people smoking weed outside it stinks all the time . Loud music at 6 am in the parking lot…. Terrible will never go back .

Rooms smelled really bad ! Roach ine the bathroom. And always people smoking weed outside it stinks all the time . Loud music at 6 am in the parking lot…. Terrible will never go back .

Terrible checking experience

Terrible checking experience

property needs updating. floor coming up in bathroom.no true breakfast offered. no amenties in room like coffee pot. terrible lighting in bathroom. the one plus was a large room and the queens were comfortable enough. lots of smells due to these rooms having kitchens. very overwhelming.

property needs updating. floor coming up in bathroom.no true breakfast offered. no amenties in room like coffee pot. terrible lighting in bathroom. the one plus was a large room and the queens were comfortable enough. lots of smells due to these rooms having kitchens. very overwhelming.

Once walking in , noticed how outdated it was and even though i do not wear shoes in houses or hotels . I felt dirty if i didn't. We had a kitchen stove fridge ect. In order to get cookware you needed walk to lobby to retrieve . They had no dish soap. No dishwasher tablets avaliable. In addition shower bracket was broke so the shower head/handle needed to be held at all times with barely any water pressure. One 1oz body was and a bare of soup . After cooking the first night the remaining 4 nights it always spelled like a an animal died . The fan above stove did not work .it absolutely wasnt cute. And to be bougie how do we not have a smart tv at this point . And floor was sucken in on one side of bed

Once walking in , noticed how outdated it was and even though i do not wear shoes in houses or hotels . I felt dirty if i didn't. We had a kitchen stove fridge ect. In order to get cookware you needed walk to lobby to retrieve . They had no dish soap. No dishwasher tablets avaliable. In addition shower bracket was broke so the shower head/handle needed to be held at all times with barely any water pressure. One 1oz body was and a bare of soup . After cooking the first night the remaining 4 nights it always spelled like a an animal died . The fan above stove did not work .it absolutely wasnt cute. And to be bougie how do we not have a smart tv at this point . And floor was sucken in on one side of bed

Very good service and accessible for shopping and restaurants.

Very good service and accessible for shopping and restaurants.

There was a lot of loud noise coming from the room upstairs from ours. We called the front desk to complain and was told there wasn’t any thing that could be done until after 10pm. We asked to be moved to another room and that was denied at first then when we did get moved, the room smelled like raw sewage, there were no dishes or utensils available and the breakfast was a joke! I was embarrassed, we had our grandchildren with us and it was a nightmare. Never been so happy to check out of a hotel!

There was a lot of loud noise coming from the room upstairs from ours. We called the front desk to complain and was told there wasn’t any thing that could be done until after 10pm. We asked to be moved to another room and that was denied at first then when we did get moved, the room smelled like raw sewage, there were no dishes or utensils available and the breakfast was a joke! I was embarrassed, we had our grandchildren with us and it was a nightmare. Never been so happy to check out of a hotel!

I was nervous about the two star rating and the extremely low pricing that I got when I booked on Expedia, however this is nearly directly in front of the universal studios entrance and I actually got a suite which surprised me because I thought I have always paid more for less. I will definitely stay with this company again as my preferred lodging as it was most comfortable for are family. The staff that greeted us were very friendly and helpful. Curious as to why they have a 2 star rating, maybe the free breakfast? Isn't much but like I said cant beat the price or the size of the accomadations.

I was nervous about the two star rating and the extremely low pricing that I got when I booked on Expedia, however this is nearly directly in front of the universal studios entrance and I actually got a suite which surprised me because I thought I have always paid more for less. I will definitely stay with this company again as my preferred lodging as it was most comfortable for are family. The staff that greeted us were very friendly and helpful. Curious as to why they have a 2 star rating, maybe the free breakfast? Isn't much but like I said cant beat the price or the size of the accomadations.

I love staying here John is a wonderful GM AND MONICA VERY GOOD AND I LOVE MRS.STACY SHE’S A sweet heart

I love staying here John is a wonderful GM AND MONICA VERY GOOD AND I LOVE MRS.STACY SHE’S A sweet heart

I will give a modest review of our stay for consideration for future improvements. First, the hotel has great bones, but could use quite a bit of TLC. Very clean with exception to the cigarette odor in the floors and walls. The reception folks were always very kind and attentive - there was an older woman working the front desk who told us to be careful because “Biden’s policies are letting illegal immigrants in” and proceeded to say that there was an attempted murder at Universal because of this (this was an odd conversation to have with front desk staff at check-in). The electronic door locks (both on our room door and the back entrance door) do not work unless two cards are taped together. Our room was very clean and came with a fridge, oven, and microwave—air conditioning was great and the bed was comfortable. For amenities, the hotel does not provide dishes, cups/glassware, silverware, or pots and pans, which is a bit odd. Hotel management—this reads as though you do not trust your customers. There should be no reason your rooms do not come pre-furnashed with appropriate amenities. If you are a customer and intend to use these amenities, you will either need to ask the front desk for all that you need (they will happily help to provide what you need) or bring what you need. A bit outdated overall, but it wasn't horrible. It wouldn't be hard to get a great rating with some simple fixes, but currently has a 4.5/10 rating from me. Please invest in this hotel!

I will give a modest review of our stay for consideration for future improvements. First, the hotel has great bones, but could use quite a bit of TLC. Very clean with exception to the cigarette odor in the floors and walls. The reception folks were always very kind and attentive - there was an older woman working the front desk who told us to be careful because “Biden’s policies are letting illegal immigrants in” and proceeded to say that there was an attempted murder at Universal because of this (this was an odd conversation to have with front desk staff at check-in). The electronic door locks (both on our room door and the back entrance door) do not work unless two cards are taped together. Our room was very clean and came with a fridge, oven, and microwave—air conditioning was great and the bed was comfortable. For amenities, the hotel does not provide dishes, cups/glassware, silverware, or pots and pans, which is a bit odd. Hotel management—this reads as though you do not trust your customers. There should be no reason your rooms do not come pre-furnashed with appropriate amenities. If you are a customer and intend to use these amenities, you will either need to ask the front desk for all that you need (they will happily help to provide what you need) or bring what you need. A bit outdated overall, but it wasn't horrible. It wouldn't be hard to get a great rating with some simple fixes, but currently has a 4.5/10 rating from me. Please invest in this hotel!

No water, to bathe or to flush toilet and not even a I am sorry

No water, to bathe or to flush toilet and not even a I am sorry

Check in took nearly an hour, front desk staff kept talking about how short staffed they are and was rude to other customers. Lobby smelled of weed and was packed full of people waiting to check in. The room was dirty and had pubic hair all over the sink. Shower didn’t drain.

Check in took nearly an hour, front desk staff kept talking about how short staffed they are and was rude to other customers. Lobby smelled of weed and was packed full of people waiting to check in. The room was dirty and had pubic hair all over the sink. Shower didn’t drain.

Great

Great

There was litter on side of hotel

There was litter on side of hotel

Only person that made the stay memorable was Stacey. Big up you!!! Yuh large ! Thanks again!

Only person that made the stay memorable was Stacey. Big up you!!! Yuh large ! Thanks again!

The reason we picked the room was because it also came with the kitchen. We got there, and the check-in was 30 minutes behind. Then, there were no pots and pans available for our room. We had to ask the maid and other guests if they had anything extra so that we could cook dinner. I also found a roach, and the bed furniture was falling off the wall as well as the railing in the closet when we went to use it. Lastly, the hallway wreaked of marijuana

The reason we picked the room was because it also came with the kitchen. We got there, and the check-in was 30 minutes behind. Then, there were no pots and pans available for our room. We had to ask the maid and other guests if they had anything extra so that we could cook dinner. I also found a roach, and the bed furniture was falling off the wall as well as the railing in the closet when we went to use it. Lastly, the hallway wreaked of marijuana

The reason we picked the room was because it also came with the kitchen. We got there, and the check-in was 30 minutes behind. Then, there were no pots and pans available for our room. We had to ask the maid and other guests if they had anything extra so that we could cook dinner. I also found a roach, and the bed furniture was falling off the wall as well as the railing in the closet when we went to use it. Lastly, the hallway wreaked of marijuana.

The reason we picked the room was because it also came with the kitchen. We got there, and the check-in was 30 minutes behind. Then, there were no pots and pans available for our room. We had to ask the maid and other guests if they had anything extra so that we could cook dinner. I also found a roach, and the bed furniture was falling off the wall as well as the railing in the closet when we went to use it. Lastly, the hallway wreaked of marijuana.

It was very noisy, also very hard to get onto internet. No real customer service, when it came to helping out with information about the area where to go to have meals.

It was very noisy, also very hard to get onto internet. No real customer service, when it came to helping out with information about the area where to go to have meals.

First and foremost, main front door was locked when we arrived. Had a lady attend us, she was in a hoody barely showing her face. Rude. Seem like she didnt want to be there. Place was smelly like crab food. Beds uncomfortable. Sofa bed was torn. Bathroom was dirty. They offer breakfast supposedly. That was a lie. Not even breakfast

First and foremost, main front door was locked when we arrived. Had a lady attend us, she was in a hoody barely showing her face. Rude. Seem like she didnt want to be there. Place was smelly like crab food. Beds uncomfortable. Sofa bed was torn. Bathroom was dirty. They offer breakfast supposedly. That was a lie. Not even breakfast

Upon arriving I gave the guy a $4 tip and ended up getting room 316 which is HUGE and I later learned is a one-of-a kind king's suite for that (3 story) building. Full kitchen, enormous living room and equally large bedroom with a closet large enough for a crib and full tub. A few items were a bit worn but you can't beat the price.

Upon arriving I gave the guy a $4 tip and ended up getting room 316 which is HUGE and I later learned is a one-of-a kind king's suite for that (3 story) building. Full kitchen, enormous living room and equally large bedroom with a closet large enough for a crib and full tub. A few items were a bit worn but you can't beat the price.

Terrible. Many people living there. It was just me and my 12 year old daughter in Orlando and I did not feel safe. People were up all hours of the night and the hallway smelled completely awful. I locked and put a ironing board against the door.

Terrible. Many people living there. It was just me and my 12 year old daughter in Orlando and I did not feel safe. People were up all hours of the night and the hallway smelled completely awful. I locked and put a ironing board against the door.

My girlfriend and I stayed here for our trip to universal for 3 nights. First night we got stuck in the Elva going to the second floor. Response time was really slow by staff so we used the stairs for the rest of the visit. 2nd night hotel was evacuated with blaring alarms because someone was burning or frying food stood outside for about 1 1/2 to 2 hours

My girlfriend and I stayed here for our trip to universal for 3 nights. First night we got stuck in the Elva going to the second floor. Response time was really slow by staff so we used the stairs for the rest of the visit. 2nd night hotel was evacuated with blaring alarms because someone was burning or frying food stood outside for about 1 1/2 to 2 hours

The room was not clean, stove barley worked it took me 4 hours to cook some spaghetti, tv was so small. Wi-Fi was terrible even tho I paid extra to have good streaming, sofa mattress old and nasty, carpet terribly dirty

The room was not clean, stove barley worked it took me 4 hours to cook some spaghetti, tv was so small. Wi-Fi was terrible even tho I paid extra to have good streaming, sofa mattress old and nasty, carpet terribly dirty

Very old and run down. Hallways smell. People smoking in stairwell. Room was visibly clean but had a smell

Very old and run down. Hallways smell. People smoking in stairwell. Room was visibly clean but had a smell

Our stay was ok. As we walk down the halls to our room the sent of food from the other guest was overwhelming the halls and the walls are not sound proof.

Our stay was ok. As we walk down the halls to our room the sent of food from the other guest was overwhelming the halls and the walls are not sound proof.

Toilet paper have to purchase on own. Towel need to wait in reception for 10 mins to give old towel and new towel in evening. No Free breakefast it is only muffin and hot coffee

Toilet paper have to purchase on own. Towel need to wait in reception for 10 mins to give old towel and new towel in evening. No Free breakefast it is only muffin and hot coffee

This is a solid choice for a budget stay, clean but some fixtures don’t work as one might want.

This is a solid choice for a budget stay, clean but some fixtures don’t work as one might want.

Theey didn't let me check in due to 100 deposits

Theey didn't let me check in due to 100 deposits

Check-in is 3pm. When I arrived, I was told there were no clean rooms because they only had one housekeeper. The person checking me in then informed me that I needed to pay a $100 deposit on the room even though I had already paid for the room in full. The woman who checked me in was very rude and unprofessional. The hotel has an overall stench of mildew.

Check-in is 3pm. When I arrived, I was told there were no clean rooms because they only had one housekeeper. The person checking me in then informed me that I needed to pay a $100 deposit on the room even though I had already paid for the room in full. The woman who checked me in was very rude and unprofessional. The hotel has an overall stench of mildew.

We waited a good 30 minutes for the front desk attendant to show up to check us in!

We waited a good 30 minutes for the front desk attendant to show up to check us in!

Being told to make a deposit of $100.00 dollars which was unexpected.first time any where ever.

Being told to make a deposit of $100.00 dollars which was unexpected.first time any where ever.

Excellent place to stay during your vacations

Excellent place to stay during your vacations

The staff was friendly and helpful, but they were tough to find. The hotel itself is definitely older and worn. Our room smelled heavily of cigarette smoke, as did the hallways, but it was clean. It was ok for the few hours we needed to take a nap before coming home, but would not stay for more than that.

The staff was friendly and helpful, but they were tough to find. The hotel itself is definitely older and worn. Our room smelled heavily of cigarette smoke, as did the hallways, but it was clean. It was ok for the few hours we needed to take a nap before coming home, but would not stay for more than that.

very disappointed that this hotel states they require $100 deposit to check in (this is not listed on website or reservation). This was not anticipated and although I only stayed 1 night, this $100 is still absent from my bank account and I had to adjust finances accordingly. I was told this was new policy as of 2/1/24 - and required for possible damages. Although The halls and room was overall free from debris, but there was overall unpleasant odor in halls and in the room. Bed was uncomfortable and not enough blankets for comfort. I thought there was no trash can anywhere in room, bathroom or little kitchenette, so my paper garbage was piled on the table in my room. When preparing to check out, I randomly found 1 little trash can inside a cabinet in the kitchenette. Shouldn’t there at least be trash can in the bathroom? Finally, when I called to request a 1 hour late check out, the staff member stated they would have to take money from my unanticipated $100 deposit. I felt that to be very un customer service friendly. If it was because of bookings, that’s a more legitimate reason to deny a very slight late check out. I honestly can’t remember any hotel that has not been flexible with late check out when needed for personal reasons. So, overall disappointed - especially for such low quality facility that does not match the room rates and very unnecessary $100 deposit (my credit card was file for potential “damages” coverage)

very disappointed that this hotel states they require $100 deposit to check in (this is not listed on website or reservation). This was not anticipated and although I only stayed 1 night, this $100 is still absent from my bank account and I had to adjust finances accordingly. I was told this was new policy as of 2/1/24 - and required for possible damages. Although The halls and room was overall free from debris, but there was overall unpleasant odor in halls and in the room. Bed was uncomfortable and not enough blankets for comfort. I thought there was no trash can anywhere in room, bathroom or little kitchenette, so my paper garbage was piled on the table in my room. When preparing to check out, I randomly found 1 little trash can inside a cabinet in the kitchenette. Shouldn’t there at least be trash can in the bathroom? Finally, when I called to request a 1 hour late check out, the staff member stated they would have to take money from my unanticipated $100 deposit. I felt that to be very un customer service friendly. If it was because of bookings, that’s a more legitimate reason to deny a very slight late check out. I honestly can’t remember any hotel that has not been flexible with late check out when needed for personal reasons. So, overall disappointed - especially for such low quality facility that does not match the room rates and very unnecessary $100 deposit (my credit card was file for potential “damages” coverage)

Room was very dirty, pet had destroyed room prior to our arrival and not repaired, smelt like burnt greasy food, very dated and not worth money payed. Had to leave 100 deposit for room not even worthy of it. Nose burned when we woke from strong odars

Room was very dirty, pet had destroyed room prior to our arrival and not repaired, smelt like burnt greasy food, very dated and not worth money payed. Had to leave 100 deposit for room not even worthy of it. Nose burned when we woke from strong odars

I would totally recommend this. It was so close to the park that we honestly could’ve walked.

I would totally recommend this. It was so close to the park that we honestly could’ve walked.

Overall is a fair balance between price and quality. Frequent traveler with 80 nights in hotel per year. For my experience, hotel could be more clean. Small details: received two keys for the room but only one worked, invoice never received by email, extended stay membership not applied to the stay, even informing the staff; that's why not getting 4 or 5 stars.

Overall is a fair balance between price and quality. Frequent traveler with 80 nights in hotel per year. For my experience, hotel could be more clean. Small details: received two keys for the room but only one worked, invoice never received by email, extended stay membership not applied to the stay, even informing the staff; that's why not getting 4 or 5 stars.

On our way to this property, we received a call that we were being sent to the location 2 doors down - 5620 Major Blvd. Not a problem - they had a reservation for us. Check in was easy. The staff was nice. We went up to our floor and as we stepped off the elevator, we were hit by an awful smell - like nasty diapers! The room was nice, but had worn carpet. But there was NOTHING in the cupboards- no plates, pans, etc. We had to ask at the desk for it, but it was 2 plates, 1 bowl, 2 forks & spoons, no pan, no coffee maker as they had no coffee to go with it! I did bring my own pan, but only the smaller of the 2 units worked on the countertop cooktop. It worked for us, but it was NOT on of the nicer Extended Stay locations.

On our way to this property, we received a call that we were being sent to the location 2 doors down - 5620 Major Blvd. Not a problem - they had a reservation for us. Check in was easy. The staff was nice. We went up to our floor and as we stepped off the elevator, we were hit by an awful smell - like nasty diapers! The room was nice, but had worn carpet. But there was NOTHING in the cupboards- no plates, pans, etc. We had to ask at the desk for it, but it was 2 plates, 1 bowl, 2 forks & spoons, no pan, no coffee maker as they had no coffee to go with it! I did bring my own pan, but only the smaller of the 2 units worked on the countertop cooktop. It worked for us, but it was NOT on of the nicer Extended Stay locations.

Trash in stair ways. Trash pile up and trash overflow in exterior trash cans next to side door entrance.Not cleaned up.

We were moved to the Major location, because of "issues with the original room" lesser accommodations and nasty facility

L

To much noise inside the room

Over booked and when I arrived they couldn’t accommodate me and said to find a different place to stay, a little phone call would of been nice before I made the trip to the hotel.

I was looking for an inexpensive place to stay for one night and I got what I expected. I research all of the hotels and read reviews going back at least six months. This hotel was rated a high six. I think that's accurate. The Good: 1) Convenient location - Universal is just down the street, 2) There are multiple food options that you can walk to, 3) The room was relatively clean. The Not So Good: 1) There's a security deposit of $100 when you check in. It wasn't mentioned in any of the communication I received after I made the reservation. It wasn't a big deal but it might be for others. They should be upfront about it. 2) The walls are thin and there's a lot of noise that comes in from the street. I didn't have an issue with noisy neighbors. Everyone staying there was respectful of other people and there were four rooms on my floor that had pets so the potential was there. 3) It was nice having a kitchen but utensils, plates, pots, and a coffee maker were not included. I would have had to go up front and ask for them. Coffee makers come standard in most hotels. As do standard kitchen tools in suites that have a kitchenette.

Very clean organized and exceptional service. Highly recommend. The best staff

Really bad place. I don’t recommended

The people were friendly and helpful. Though the room looks like it's seen some trouble, there was paint over some damaged things around the cabinets and the floors were dirty to the point it stained my bare feet after a shower. Don't know what gets done when rooms are cleaned but a regular mopping would a seriously important need given the wooden plank tiles. Oh and a side note is I know the smoke alarms and detectors are important but having one right above the bed that has a blinking red light at night isn't very conducive for trying to sleep.

The staff was super friendly and helpful. The room was very clean and conformable. I had a wonderful stay! The only negative thing I experienced is that when walking in the hall ways there was an weed order to them.

Excellent location

Upon checking in no one was to be found. The employee did not show up for 10 minutes after standing there. Then upon entering the room the bathroom was terrible, there was mold all above the shower on the ceiling. Beds were comfortable but bathroom was unsanitary. Outside area had trash overflowing from the trash bins.

When we forst arrived there was no one to let us in to the main lobby for us to check in. It was around 11pm. After checking in we went to our room and it was musty but appeared clean. After a few minutes we were getting ready for bed and we saw a cockroach run across the bed. We immediately grabbe dour stuff and checked out not even an hour and a half later. Will never come back here

I got there at 2:30 am, no one at the front desk and the lobby doors were locked. Not great for a solo female traveler. They canceled my room despite my calling to tell them my flight was late. The desk person finally came and he was great (not his fault that the room was cancelled), got me a room for the same rate. However, the door lock was broken, new room had flooded and was being treated, third room finally worked. Elevator had sheets covering the walls for some reason. Once I got a room, it was clean, extremely big with a full kitchen. So kind of a mixed review. The staff on site was great but definitely had some issues with the rooms.

Y

Na

I loved how they cared about my family and I. When we went to our first room there was mold in it. They immediately swapped us rooms. They ended up giving us 2 rooms because all they had were rooms with one bed in them. I will come back here again. The rooms we ended switching too smelled extremely clean.

Location, price; staff and layout

The friendly staff

There was a strong smell as you walk in to the building. The carpet in the room also had a strong smell and the sofa bed was in really bad condition. The room was big and kitchen and bathroom were clean. If you going in a family vacation, this is not the hotel for you.

Nos quedamos pensando que no iba a estar tan malo pero estuvo muy malo, no vallan a este hotel. En la descripción decía buffet gratis y le pregunté al señor de enfrente y me dijo que lo que servían unas galletitas café o té

There were bugs is the room. When entering, there was homeless people around. Noisy throughout the night. There was a late checked out but room service knocked on everyone door yelling to get out.

At the time of our stay, they had a roach problem.

It's a basic accomodation, nothing fancy. Some renovations under way which may have been causing the faint chemical smells. Large room, about a mile walk to universal.

Staff was not unhand to check-in my daughter and the manager at the sister property, across the parking lot verified this. Finally after several hours waiting for a prepaid visit, the staff would not let my daughter check-in without paying. They were "gracious" enough to let them check-in before the 3pm check-in time. Mind you that this took place between 1-3:30am and the sister hotel was fully booked. Expedia contacted the hotel on our behalf to request a refund but it was denied. So I had my Wells Fargo representative cancel the charges.

Room was kind of dirty, especially under the pull out couch.

We were left in the front office lobby waiting with no one there for over 10.mins just standing there. Parking was very tight. We had breakfast included and no information was provided of it. The window doesnt have a shaded curtain so its bright at night and bright during the day

Got a call the day I was checking just to tell me that I had to be there by midnight or my room would be canceled. Then I was told they did not have the room I booked however they did offer joint rooms so I could be next to my son. THEN when my parents came their room was not available and they had no more rooms period. When you’re traveling 6-8 hours this can become very frustrating and concerning for future travelers. Now I have to fight Expedia to get my money back. Which from my past experiences is gonna to be a pain.

I was a dry place to stay

Roaches in bathroom

The room had a terrible smell that made us cancel and move to a different hotel.

I evacuated here due to Hurricane Ian. My choices were limited because it was last minute, I needed pet friendly, and I also needed a place with a refrigerator to store insulin. This location was available and affordable with the aforementioned amenities. It isn't a place I would want to stay for a vacation, but it met my needs. All the staff I interacted with were very nice!

When I got to my room there was stuff on the floor they must never have wiped down the countertops because there was still hard food left on them that's how I know they were not clean

Room was a little outdated and where the bed was placed seemed a bit odd. Not much room to get in/out of bed, but it wasn’t terrible.

Strong cigar smell!

The room smelled like mild and musky