Courtyard Orlando Lake Buena Vista in the Marriott Village

For a Marriott property, this was a very disappointing experience. We frequently stay at Marriott hotels because they are usually clean, well-maintained, provide excellent service, and consistently meet our expectations. Unfortunately, this was the worst Marriott stay we have experienced. In addition, when we checked in, the front desk associate was not very accommodating. Even after seeing that we were Bonvoy members, she would not allow us to check in just one hour early. Overall, the cleanliness, condition of the room, and customer service did not meet the standards we have come to expect from Marriott. This stay was a very disappointing experience.

Staff were super nice, enjoyed the pool as much as we could!

Old, smelly, wrong information

We had a wonderful stay. The staff was not only friendly but helpful and efficient. The hotel was always so cleaned and smelled great.

Best❤️

Love this property, awesome location, clean, the only thing its that the parking isn’t included

Love it

Staff was friendly and helpful first time visting and had a great time

The close proximity to family. There was nothing I did not like.

Everything was wonderful

The is was a great hotel overall. The location was perfect for what we were doing. Close to I-4, easy access, close to great restaurants. The room was nice, cool and clean. A little small , and the bed was not super comfortable, but ok. There were no working ice machines on any floors, but the lady at Starbucks in the lobby gave me plenty of ice and was very nice about it. I would stay here again.

The staff was very welcoming

Great location!! The staff was all friendly and helpful, hotel was clean, nice outdoor space with a pool! Definitely will stay at this property again !!

Their frontdesk doesn’t answer the phone

Their frontdesk doesn’t answer the phone

Great location!! The staff was all friendly and helpful, hotel was clean, nice outdoor space with a pool! Definitely will stay at this property again !!

Had to obtain one from outside the building, at another hotel

The hotel rooms themselves & location. Plus the free bus to the Disney parks. Having to pay an extra $5.50 per day for the shared amenities, when we have already paid for our room & stay. Plus we were there for the Disney parks every day, so we didn't use any of the shared amenities.

I had a wonderful experience at this hotel. The staff was welcoming, professional, and always willing to help with anything I needed. The room was clean, comfortable, and well-maintained, with all the amenities necessary for a relaxing stay. The location was convenient, making it easy to get around and explore the area. I also appreciated the peaceful atmosphere and the attention to detail throughout the property. I was expecting having a delicious breakfast but it wasn’t included so make sure you check what booking.com was offering. Breakfast costs $20 additional per person.

I had a wonderful experience at this hotel. The staff was welcoming, professional, and always willing to help with anything I needed. The room was clean, comfortable, and well-maintained, with all the amenities necessary for a relaxing stay. The location was convenient, making it easy to get around and explore the area. I also appreciated the peaceful atmosphere and the attention to detail throughout the property. I was expecting having a delicious breakfast but it wasn’t included so make sure you check what booking.com was offering. Breakfast costs $20 additional per person.

The staff was very helpful. It is a beautiful place to stay and the pool is great.

Property was clean. Definitely loved how upon entry of the hotel and walking to the rooms it smelled amazing. Front desk staff were friendly. Room was nice and clean. 1 thing that should be checked on are the irons. Its stained one of my shirts, other than that the only other thing was when I tried to leave the room I had trouble to close the door because it was like it was locked. So I struggled a bit trying close it had to just ask my husband to come back with the key. All this while housekeeping just stared at me. I felt they could have been a little more helpful.

Everything was great no complains clean rooms great place to stay.

Hotel was clean & staff so welcoming

The hotel was clean and well maintained throughout our stay. The staff were very friendly, professional, and quick to assist whenever needed, which made the experience even more enjoyable. The ambiance of the hotel was pleasant and welcoming, and even the hotel itself had a nice, fresh scent that added to the overall comfort. While the hotel is not particularly luxurious, it offers a cozy and comfortable atmosphere that makes you feel at home. Another great aspect was the price, which offered very good value for the quality of the stay and the convenient location. Overall, we had a very positive experience and would happily stay here again and recommend it to others looking for a comfortable, well-located, and affordable place to stay in Orlando.

Great location. Helpful staff. Clean, but needs new carpet in the hallways.

Room was spacious and very clean. Only downsides were parking at $25 per day and no complimentary breakfast

Nice property, only issue were inside hot tub jets were not working .

I was very satisfied with our stay!

Exceptional

Swimming pool and surrounding restaurants near the property Very soft mattress on the bed kept waking up all the time. Carpet to walk on in the room needs replacing as they are over used and outdated. Air conditioning to noisy.

This hotel was really nice for our family and friends trip to Disney World.

N/A

Very good

The pool and the bathroom was little nasty, a lot room to grow.

Overall a really great stay! Breakfast for 2 was soooo worth it!

I had great time with my family here. Jaccuzi by the pool was great at evenings. Breakfast variety was also good enough. The fact that there were other hotels too nearby which is why it felt safer and spacious on the outside. Hotel was helpful to arrange free transport to the Disney. Balcony in the rooms was a real plus. A gas station nearby was also very helpful. Paid parking! Despite of ample parking space. It would be really hard to find a parking spot in the evening. In breakfast, Sometimes the new plates would smell like eggs. For a person who's not into eggs, Would like a plate with a smell of an egg.

Balcony glass door was disgusting, we couldn’t even see the pool from dirt

Friendly staff Torn curtain, uncomfortable beds, dates

Good

It was a good stay but it took them 3 hours to bring a baby crib my husband had to go get it from the lobby bc the staff wasn’t answering the phone we also forgot our Apple Watch and we called them multiple times and they didn’t answer not one single time so as you can tell we never got it back also asked for housekeeping they never show up. Breakfast was amazing worth paying extra for the buffet!

Location Very outdated and not maintained product, both room and lobby. AC blowing too much and not possible to turn it off.

Clean room amazing breakfast end of staff was amazing

Room was clean, staff wasn’t super helpful. There was no room service.

Average

Room was clean, the staff helpful and friendly, and breakfast even though it wasn’t free was fresh

Pool It was.dirty and disgusting floors were filthy our feet were.black toliet didnt stop running refrigerator wouldn't close there were tiny nils.sticking through the carpet we kept stepping on the sliding glass.door wouldn't open.you had to yank on it so.hard.

Pool It was.dirty and disgusting floors were filthy our feet were.black toliet didnt stop running refrigerator wouldn't close there were tiny nils.sticking through the carpet we kept stepping on the sliding glass.door wouldn't open.you had to yank on it so.hard.

Exceptional

Nice clean fun enjoyable

Hermoso

Room was pre cooled

Very good

Everything went well, no complaints about anything. I would book again.

Sin duda una opcion a elegir 💯

Exceptional

Room was very clean

Our stay was just what we needed for one night and we will definitely be back.

me gusto mucho muy cerca de todo y muy limpio

Stayed for 4 nights. Everything was amazing. Will stay again!

Exceptional

Muy limpio pero tiene un olor raro

Good breakfast considering most hotels just include continental breakfast, but quality can be better.

Breakfast could of been switched up tbrough out the week paid and eventually got just coffee towards the end because it was the same thing. Store prices are high. Very clean. Housekeeping staff very friendly and kind

Hotel was.awesome.

For the most part, I really loved this property. It's very convenient to Disney and in a great area with a lot of restaurants. It's a nice walkable property to nearby restaurants. The staff was very nice and helpful. The room was very nice and comfortable. I only had one problem with this stay, and that was that I went to the Bistro for breakfast expecting to pay a decent price for a nice sit-down breakfast experience. What we got was a continental breakfast for $100 (for 4 of us). I was mortified! You pay (& tip) before you sit down so you don't realize what's about to happen. I thought it was going to be nicer for what we paid, and then we sat down and realized it was just your basic continental breakfast that you can get at any hotel. I was very disheartened by this and so I would recommend staying there for sure, but eat somewhere else.

Only stayed for one night but it got the job done. Clean room and pleasant staff. Would stay again.

This was by far the worst Marriott experience we’ve ever had. We are Marriott Rewards Silver members and won’t ever stay at this hotel again. Our rooms bathroom had pubic hair all over the floor and shower along with wallpaper peeling off the wall. The view we were given was of their trash compactors that they ran all night and kept us up. They charge $25 a day for parking and have half their parking spots torn up and coned off. The bedding on the beds were very thin. The comforter was about as thin as the fitted sheet. This is just the main issues and doesn’t touch on the others we had with this property. They probably won’t do anything to correct these issues but if you have a chance to pick a different resort you’ll probably enjoy your vacation better by skipping this one. I should have stayed at the Renaissance where I know the stay would be much more enjoyable.

The mattress was very worn and uncomfortable. The bedding around the bed was stained and very old. The temperature of the room could not be controlled by the thermostat. The staff was very unfriendly at the front desk; I would always greet them some spoke and others treated it as a job and just business. At, check-in was not told about any of the amenities the hotel offered. My whole reason for booking there was the room with balcony and pool view and the transportation to Disney. I also feel like I was treated different because I booked through booking.com. No guest should ever feel treated like that. Also, I didn't pay for run of the house and tried to explain to the front desk manager, who was very rude and dismissive. She basically was trying to call me a liar and challenging what I was telling her. Overall stay was very disappointing and would never stay at that location again. As, a hotel experience curator I am very knowledgeable to providing an exceptional guest experience. More training is needed at this location to staff!

The mattress was very worn and uncomfortable. The bedding around the bed was stained and very old. The temperature of the room could not be controlled by the thermostat. The staff was very unfriendly at the front desk; I would always greet them some spoke and others treated it as a job and just business. At, check-in was not told about any of the amenities the hotel offered. My whole reason for booking there was the room with balcony and pool view and the transportation to Disney. I also feel like I was treated different because I booked through booking.com. No guest should ever feel treated like that. Also, I didn't pay for run of the house and tried to explain to the front desk manager, who was very rude and dismissive. She basically was trying to call me a liar and challenging what I was telling her. Overall stay was very disappointing and would never stay at that location again. As, a hotel experience curator I am very knowledgeable to providing an exceptional guest experience. More training is needed at this location to staff!

The stay wasn’t so pleasant to me because I booked a suite with a balcony but received a regular room that was cheaper. I asked the staff why didn’t I receive the room I wanted. The staff explained that the room was unavailable due to it was not one clean or they were taken. I booked a week prior to arrival and checked in nearly 2 hours after check in time. The room should have been readily available by then. The room I received was clean, the breakfast was well presented and the amenities were great but being unsatisfied with my room made my experience not pleasant.

It was nice that this is not super close to Disney so it’s much more low key… less Disney energy. I only wish some of the pool amenities were working and in better condition. Still a lovely place to stay with great, happy staff

I didn’t have the breakfast package

Great room, very comfortable and clean. Starbucks in the lobby is genius! Parking was a little far from the room. I was not able to get my room when I checked in at 7:30 pm, but I went to Disney Springs for a while (VERY close to this hotel) and was able to get my room as soon as I got back.

My experience at Courtyard had a tremendous amount of opportunity to be GREAT. Unfortunately, it was not. The room seemed remodeled all the way until the bathroom. The tub wasn’t the cleanest looking and when the shower water would run, something obviously wrong was happening to the toilet at the exact same time. The sheets for our beds did not fit, and the mattresses were sort of tan. This is something I expressed to housekeeping, the only thing we were brought was a blanket. The breakfast I unfortunately was not a fan of either. It wasn’t really anything wrong with it besides the food was not warm whatsoever. I feel as though everything should be hot and fresh if we’re paying for it.

Great location. Nice gym and pool area.

Just excellent. Ideal for families

Property seems old, needs update. Room smelt like mold or wet clothes coming from air conditioner.

The property was continently located, affordable and staff was friendly!

The property was continently located, affordable and staff was friendly!

Good

Love this hotel! Second time staying here. It’s close to Disney, the Outlet mall and tons of restaurants. Beds are comfortable but showers need to be updated!

The property was nice, My biggest

The room was clean and the cleaning staff was amazing. The only issue I had was I ordered from the food hall to have the food delivered. It took two hours for it to be delivered. I was extremely upset with that. Other than that it was good

Exceptional

I didn't like the $25 parking fee and that there was a deposit hold for the parking fee

I didn't like the $25 parking fee and that there was a deposit hold for the parking fee

It’s not a cheap hotel—and it doesn’t include anything. You have to pay for parking, you have to pay for water; there are absolutely no complimentary amenities. On top of that, the bedding smells bad. I do not recommend it.

The rooms were very clean and the staff was friendly and helpful. Breakfast was two expensive. I did manage to relax in the hot tub to unwind.

Clean room, nice staff

Check out time was late I liked that The check-in time was really long , the room wasn’t clean and when I advised staff yes they sent house cleaning to clean the room again yet it was still dirty and they advised me I couldn’t get another room because they were fully booked. Even after hearing someone ended up cancelling their whole trip. , the bar tender at the bar could not mix drinks at all!!! So I paid a lot of money for trash drinks I also asked for a pool view first of all the pool was blocked I couldn’t see off the balcony and all of your balcony windows are extremely dirty it just wasn’t worth it this hotel really needs some serious renovations.

Check out time was late I liked that The check-in time was really long , the room wasn’t clean and when I advised staff yes they sent house cleaning to clean the room again yet it was still dirty and they advised me I couldn’t get another room because they were fully booked. Even after hearing someone ended up cancelling their whole trip. , the bar tender at the bar could not mix drinks at all!!! So I paid a lot of money for trash drinks I also asked for a pool view first of all the pool was blocked I couldn’t see off the balcony and all of your balcony windows are extremely dirty it just wasn’t worth it this hotel really needs some serious renovations.

Great hotel! Friendly staff. Had a minor issue that was quickly resolved by hotel staff. Would definitely stay again.

Room was spacious and clean, but needed to be updated. Not a lot of options to eat on the property. Pool area was nice.

Good

Bathroom could use an update.

Recently spent 3 restful days at the Courtyard Orlando Lake Buena Vista in the Marriott Village for a quick escape from some chilly Ohio weather. As planned, we spent most of our time at the pool during the day, which was nice, not too crowded, easy access to lounge chairs, etc. but the water was pretty cold even though it was 83-85 degrees outside. We had a first floor room with a patio (as opposed to a balcony) which was convenient for access to the pool. The property grounds were generally kept neat and clean. Bed was comfortable, room was clean (although a bit dated), everything worked, daily housekeeping was provided, and hotel was relatively quiet even when busier on the weekend. All in all, a good stay for the price. We didn't eat at the hotel so I can't speak on that. Starbucks in the lobby has a decent amount of offerings at fairly standard prices. The $25/day (plus taxes and fees) parking is a bit much but seems to be standard operating procedure for the area. We'd come back again for a quick break!!

Room was clean, nothing special. No free breakfast, had to pay 17.99 (which should have been included in the room price). Shuttle had limited runs which was very inconvenient. Concierge was very inconvenient, it was in a nearby hotel,, and had limited hours. No room service. Food Hall was very limited menu and food was not good.

Room was clean, nothing special. No free breakfast, had to pay 17.99 (which should have been included in the room price). Shuttle had limited runs which was very inconvenient. Concierge was very inconvenient, it was in a nearby hotel,, and had limited hours. No room service. Food Hall was very limited menu and food was not good.

Online it states the breakfast is 12.99 and it’s $19.99 and it’s not much on the Buffett . Other then that the hotel is very clean and located near everything

The room did not smell clean. There was wallpaper in the bathroom which did not have a fan so I was concerned about trapped moisture as that is how it smelled.

Great stay would go again

Just an ok place to stay - there are better places to stay for less money. The property needs some updating - the pool was filthy - green algae along the ledges - growing on the stairs - definetly not enough table or chairs by the pool. The outside hot tub was cold - only 80 degrees. Rooms were fine - beds were comfortable. I would try sonewhere different in my opinion.

Great location, all amenities close by

Breakfast is offered but not free. The staff maintained the facilities and always helpful. The room stayed cleaned every day and the staff was extremely helpful and friendly.

Property staff kind

Every thing Every thing

Every thing Every thing

Lovely and clean Nothing

Over charged me that what was stated when booking

Marriott at Marriott village was close to everything! Clean rooms, very nice staff, breakfast was nice. Starbucks was a plus! We enjoyed our stay!

An affordable hotel with a great location and good breakfast. Close proximity to all shopping centers, disney springs and lots of restaurant choices. Our stay was great, no real complaint. However, I will say the pool and hotub does need to be cleaned more often. It was spring break, and there are were a lot of people vacationing, but I do believe a pool and hot tub should be cleaned at least once or twice throughout the day

Breakfast should be free

Great hotel with great rates

Very nice and clean N/A

The rooms were clean and comfortable. i would however suggest a room above the ground floor. Local dining options were quite good. Breakfast on property was good but not great

Good

Ac was out on Arrival, techs had to change a/c unit put at 11pm with used unit and made loud noises when on, could hardly sleep. Rooms smelled musty/humid and ac made it worse, pool was cold, back door had lots of condensation couldnt see out of it, bath tub was stained bad

.

Breakfast was great and so was the customer service.

Lovely staff, clean room, and comfy bed! Resort is a bit dated, but overall would stay here again. I recommend :).

Everything was good, until the ending of my stay they told me I had to pay 700.00 more for three days. I went for my daughter's birthday and the last two days where horrible. We had to leave early, I missed our last day at Epcot and the beach. My daughter was very upset.

Everything was great ! Cleanliness, staff was friendly, amenities were great

The property was clean, and had a good smell. There was nothing I didn’t like it was wonderful.

Good

Continental breakfast was amazing! Staff very professional and helpful.

Upon arrival the room was overbookex and the move us to another property on site,the room was outdated , humidity issues i had to went down to the lobby to request a change of room that took forever and my son is allergric therefore the carpet trigger even worse his allergies and it was the worst experience, it was a weekend that i dont want to remember. Needs to improve in everything.

Nice hotel, close to many places. Self parking fee is expensive.

All good

Tried calling the operator of the hotel 10 times, they simply did not answer the phone. The customer service was not good at all.

Hotel was great! Nice and clean and we truly enjoyed staying here with our family.

Reservé una habitación con balcón y vista a la piscina y cuando llegué no había ninguna disponible. Se suponía que el desayuno estaba incluido en el precio y tampoco fue así….muy pobre para lo que cobran. Lo mejor de todo fueron 2 personas que me atendieron en el Front Desk.. Angel y Mary… Excelentes!!! A ellos les doy 10 estrellas. Creo que no volveré a reservar con Expidia…

Great!

Great location

The bathroom had poop stains in toilet. The tub was clogged the entire time

Having to walk that distance every single day or whenever we needed to leave the room for whatever reason was cruel and unusual punishment. The morning we had to check out with all of our luggage was a nightmare. Also, Courtyard is such a huge hotel to only have one elevator leading to the lobby. Very inconvenient. I will say that the housekeeping staff were excellent. The room was cleaned and every single day and fresh towels were always provided.

This hotel was just great!!! Clean rooms, nice pool area , friendly staff!!

It was OK. Omelette station was not open on one of the days that we were there however that was the best part of the breakfast and the waffles. The only thing is most times the staff was not attentive when the food ran out on the buffet, so there was always a lag between empty pans and refilled ones.

The bathroom wasn't cleaned very well. Otherwise it was fine.

Was told hotel was over booked and our rooms no longer available. Got a taxi to there sister hotel shereton. Why accept a prepaid booking and give our rooms away.

Staff members were not friendly throughout our entire stay. Lobby was nice and had a very pleasing scent. However, the room did not smell pleasant at all. There were some stains on the bathroom floor and the sink had a few stains that were missed during prior cleaning. The mini fridge kept turning off and our food and beverages kept getting warm causing some items to get spoiled. Hotel staff were notified and nothing was done. The Breakfast Buffet had a good selection. The food and fruits were fresh. The breakfast potatoes were horrible. Seems like the potatoes were over cooked and the warming lamp made it extremely dry and hard to eat. The pool and hot tubs were not clean or Maintained. They didn’t have enough pool chairs/lounge chairs for guest to enjoy some fun in the sun. I do not plan to stay at this location in the future.

Comfortable hotel in a good location. The staff were polite and professional.

Comfortable stay with big rooms and if you’re goin to Disney it’s real close and other attractions.

Great place

I couldnt rate on the property as I was sent to the Fairfeild next door. At 9:00pm check in was told rooms werent ready and Id have to wait. They asked if they could sent me to the Fairfeild and I was too tired to figure what she was asking before agreeing. The fairfeild was a walk away but lesser quality hotel than I booked and was expecting. The room was furthest from any working elevator. That said, it was just for the night and once settled everything was ok. Clean room. A bit of street noise. Got a $5 credit and got myself a water before checking out.

Grea

Pool area was nice. Rooms were comfortable. Front desk staff could of been more friendly.

We had to get another room due to them being overbooked. Paid the same rate for a cheaper hotel

Location was good but I paid extra for a room with a balcony and was told at check in that I would have to wait an additional 2 hours for the room to be ready. Also the cleaning team needs some more training - lots of mildew and soap scum in the bathtub and mold all over the art work in the bathroom. The conditioner bottle was also empty and no tissues in the room.

We never had breakfast

Our room was very clean and spacious. The beds were surprisingly comfy as well. Shuttle service to Disney Springs was also super convenient. Will definitely be coming back! :)

Breakfast is not included. Rooms do not look like the pics and ours had a bad odor. The beds were comfy thou and the staff was overall friendly.

The room I requested with a balcony was spacious, the amenities were great. Housekeeping was phenomenal.

Stayed for one night Everything working accordingly. Breakfast was good and check in went well.

Clean room 100%

The staff steals your items

The property is close to great dining and theme parks however the rooms have a musty odor the room was very mediocre and my heater/air conditioning system was old rusted and didn’t work. The carpet needs replaced and the hotel charges you for contacting the front desk I would suggest spending a couple more hundred and staying at one of the nearby resorts. Staff aren’t very personable and warm my first time there at check in I had to greet the service clerk and I asked her was she tired because I can tell

Clean room

We barely was in the hotel property we was more in Disney I had no issues with the hotel

The only problem I had was with the iron in the room. It leaked water all over my outfit to wear to the event. Everything else was awesome!!!

The room had a weird smell, but other than that the stay was average.

Everything was good for us.

The only downside was the shuttle service, which wasn’t very reliable and made getting around a bit inconvenient at times. That said, everything else about the hotel was positive, and I would still recommend it for a comfortable and enjoyable stay.

Kitchenette, enclosed patio and multiple pools for kids to play in. Distance from the room to the main pool at the hotel was about a quarter mile. Sales pitch was fine, but at the end when we were alone with our sales person, he asked for our total honesty. We were totally honest. We told him he timing wasn't right and we wouldn't be joining, he said "We were career presentation attendees". This is the second one we have attended, the first was 15 years ago. He was curt and asked us to never attend another sales pitch in the future. Left a bad taste in our mouths. Made us feel like we were committing some sort of fraud. He doesn't know us or our intentions. It was possible we would get on board in the future, just wasn't the right time, yet. We were so disgusted, we left without even hearing out the temporary "taste" of the time share.

The restaurant When I first checked them there was mold in the picture frames and on the bed covers. I asked for a balcony when I made the reservation when I checked in they informed me that all balconies were sold out but I still have to pay the price for a balcony room

The room was clean, staff was friendly, the property and location is perfect

The room looked good

Hotel seemed dated. Not horrible by any means, but looked/felt 30 yrs old. Room felt musty, wallpaper not clean, tile definitely dated. Even the windows you could barely see through due to weathering.

Clean room the hallway felt extremely hot during the day. Other than that it was a good stay

Unable to use pool due to weather.

I paid and rented a room that was king pool side with a balcony. When I arrived I was told this was unavailable and was given a room that had 2 queen beds and parking lot view yet paid the same rate. Unacceptable

Love the location. Balcony was great overlooking pool. Very very clean. No complaints at all

The room was neglected twice, the first room we received and the second one they moved us to. It was smelly and dirty with towels having something sticky stuff attached to it. One of our handsoaps was already opened when we got there.

everything was good

Superiorly clean room. Very accommodating staff.

The hallways carpet was stained and dirty. It needed to be vacuum daily and you could tell that wasn’t happening. It’s an old hotel. The pools were dirty and the towels were too small. The front desk staff were not friendly. The ladies st Starbucks were great. The area was convenient with restaurants and outlet close by.

Room was clean

Clean & quiet

Yes

Found roaches in room.

It was clean and staff was great The adjoining room and being on the 1st floor

We got there and they didn’t have a room available. We got put in a room in the Fairfield that was musty and smelled like dust and mold

The room was spacious and comfy! We lived the bed and the quiet room. Great service, overall. Plus the location was ideal!

Everything was as advertised

The restaurant in the lobby was amazing! So much that we ate dinner both nights we were there.

Hotel was not as stated. Run down rooms, hot tubs didn’t work, pool had maybe 15 lounge chairs…..The hold on my credit card, which was charged to a different card on February 13 is still a hold and has not credited yet. Will not stay again.

The breakfast was good

My visit to Courtyard at Lake Buena Vista was pleasant and stress free. The location is great because it’s close to many attractions and restaurants and it’s safe area. My only dislike was the $25 per day parking fee. I understand charging for parking but I believe $25 daily is steep especially if you’re staying for a while.

The room and resort was very clean. the staff was helpful and friendly. i would definitely recommend this hotel.

Yes

Staff was great actually. Problems were first that the charge for parking was buried and hidden so it was an unexpected and negative surprise at check in. I chose this property over another because the other had a parking fee that was disclosed but the cost difference is why I chose this one. The room was ok but the shower was dangerously slippery and had no where to set any personal item. Bed mattresses were so soft and had no support left.

Room was very clean bed was very comfortable but the shower handle was loose and kept falling off other wise very nice

The room wasn't that clean, there was still toothpaste and hair in the sink. The floor in the bathroom still had hair laying around.

Old hotel. Expedia did not account for parking at $25 per night in the price. It was supposed to be l fees all taxes included.

Very clean room, quiet and great location.

There is enough room in fitness area for additional weight benches. Had to wait multiple times to use

Was put right above their trash compactor and it was loud all night. I got maybe 3 hours of sleep.

Great hotel. Very clean and good service.

The location of the hotel was perfect, as it’s set between Disney World and Universal Orlando; making the trip easy to visit both parks. The balcony of view room that we had though felt a little outdated and the door, leaving to the balcony was often jammed with the chairs outside being in pretty portal. Additionally, the room was a little bland for what was spent and staying there. Overall, our stay was a good stay, and it was nice to return to this hotel after long days at theme parks.

Room was neat and tidy. Beds were a little sloppy in the put together but everything was clean and what we needed was available

Cleaning staff was suspect but hotel was great. And location was even better. Everything was 10 - 30 mins away. Not may backups

The pool was NOT heated. It was cold as ice. Only one of the two jacuzzis were hot. The other was cold as ice. So every guest that wanted to swim, based off the website saying “heated pool” was crammed into one hot tub. Kids and adults included.

Check-in took a bit longer than expected, but overall a nice experience for an overnight stay.

Parking is expensive, although similar to other hotels.

Clean room and hotel.

Staff were great, hotel was clean, and it is so close to everything! Worth the stay!!!

Staff was friendly, great rooms!

Everything was great

Alarm going off all night.

The cleanliness, the ambiance and the facilities. The employees need to smile and work on the way they talk to the customers especially the ones in the front desk and employees working at the breakfast buffet. There were no toiletries like toothbrush in the room. The parking fee needs to be advertised. We originally booked a room with a balcony but when we arrived in the room it did not have a balcony, very disappointing.

Terrible experience. The rooms are old. The coffee maker was dirty, with mold

Staff were friendly, property was clean and inviting. Room was great.

-The room didnt look like the photos online at all. -The pool didnt have any of the water features turned on and there were leaves and stuff floating in the pool for our whole stay. the outdoor hot tub didnt heat up only bubbled -When i checked in , I was told there will be "one $50 hold" on my card and will be returned after the parking is deducted. Turns out it was $150 hold and my card was charged $108. after check out, parking was $25/day So i should have been charged $75 ..... I called the hotel 3 times and was unable to get ahold of anyone. I was never sent a invoice for my stay so i still dont know why. -Online it said there was a shuttle to the parks but when we scanned the QR code it said the website didnt work . We ended up driving to the theme parks each day.

Clean room, easy to navigate

Everything is outdated

Everyone was friendly and accommodating. Thought the indoor pool could've been heated better for the kids but other than that kids had fun on the playground. Would defintely stay again.

Quietness

POOL IS NOT HEATED AND HOT TUB IS BROKEN!!! Pool heater has been broken the last few years . So if you are looking for a heated pool, I would not stay here.

Great hotel!!

I’ve stayed there many times . I enjoy the location and the hotel bar and food court are nice. I booked on line and got a lower end room that smelled musty and was very small and not as well maintained as when I booked through Marriott.

Very nice property

Staff and location excellent

The room was clean but they need to take better care of their showers. Water drained very slowly, the shower head needs to be replaced and the tub itself seems to not have been installed properly. Poorly staffed and the coffee counter/buffet line. I don’t blame the worker who was doing their best to take care of everything and everyone in line by themselves. They struggled to keep people happy but I’m sure people after us were not with the lack of help and support.

On top of that, our room turned out to be a shared/connecting room with very poor soundproofing. We could hear everything from the room next door, including loud snoring every night. It was impossible to get proper rest. We brought this issue to the front desk, but no accommodation or room change was offered, even though we were staying for five nights. To make matters worse, there is a $25 parking fee that was not clearly communicated upfront. For the price paid, this added fee felt unreasonable given the lack of basic comfort and service. Overall, this hotel did not meet expectations. Between the elevator issue, noise problems, lack of assistance from staff, and extra fees, I would not recommend staying here.

Clean room nice view from our room

The room was fine, the hallway perfume smell nearly killed me. It was way too strong.

Excellent

Everything was great, only thing i would suggest is renovate the pool area. Its dirty and old

Clean room and comfortable bed. Loved the pool area. Do wish the pool was somewhat heated. Even though it was 80 degrees the water was freezing. Will definitely stay here again

Only minor downfall is that the door has about an inch gap from the floor that brought in a lot of light and sound. A towel fixed that issue. This was not something that would detour me from a stay.

when we arrived the room that we reserved 1 Bedroom King suite with Balcony was not available, instead our room was downgrade to King guestroom with balcony. The Hotel manage to lower our rate charge. Hotel staff and amenities are ok.

I wish there was not a parking fee

6 bedrooms nice size looks exactly like the pictures. Easy entry. One flat fee 37$ to use all amenities for entire family during stay. Stores 6 minutes away. Kids playroom was a hit. Will book again.

Room was dated, smelled musty/mold, shower tiles were old and had lots of mildew stains at bottom. Room was spacious but not appointed well. Lots of wasted space where microwave and coffee maker were. Fire alarm sounded the last day, it was apparently a test. Notifying guests of the test schedule prior to the test would be advisable. We all have e electronic devices these days. A push notification would have been wonderful! He fee for parking is also a bit steep!

Overall 3/5

Room was very clean. Had a great experience at this hotel and staff was very friendly.

Another wonderful stay! We only stay at this hotel.

Nice room, pleasant staff

Spotless! Great customer service and easy check in. Very family-oriented and my stay was wonderful close to shopping mall strip and great restaurant options. Parking can be a little tricky due to neighboring hotels within the triple Hotel vicinity. But overall the beds are soft and clean and I feel safe. I would highly recommend to anyone.

Upon my arrival, the staff attempted to shift me to a sister hotel on the property that did not provide the amenities that were specifically booked due to their own over booking. Then proceeded to have an attitude when I was displeased with their choice. I booked a balcony room and wanted a balcony room. Not a room across the parking lot!

Early checkin. Was great. Room is fine.

Todo estuvo muy limpio y una atención muy buena

Excellent

Super nice hotel, they let us check in a little early (plus check in was a breeze), very comfortable, clean, reasonably priced, quiet.

We stay here all the time. We've never had an issue. I'm thankful that they keep their prices affordable, even during the holiday season. My only complaint is the bathtub/shower, it was extremely slippery and there's no handle/bar for safety.

The room and toilet and trash were cleaned everyday, however the bathtub was not cleaned so well daily. The food tasted good served in the food hall, my son also loved the playground, the jacuzzi was warm but it has big bug floating in there at night. Thank you.

Amenities

Bad customers service

Will stay again

The hotel was pretty nice, staff were friendly. The pool was very cold, the advertising makes it seems like there are multiple pools but there is one for each hotel of the 3 hotels that are there. Our room did not smell very good. We reserved a pool view balcony and were changed to a balcony facing the playground area because they said they were out of pool facing rooms with a balcony. The final price came out to more than it was advertised on hotels.com. The main elevators are nice but the ones on the side wings are not very nice. There is no continental breakfast so we had to find a place to go eat. I would rather stay at a hotel like La Quinta that has free breakfast included.

Good location, plenty of parking, maintenance responded timely when I had a slow toilet

.

The guy who checked me in was a jerk. The bathroom was disgusting

We had a wonderful experience during our stay. The room was very nice & clean & we had a great view. It was also in a very convenient area. It was close to many great restaurants & within a reasonable distance frome the parks. We definitely plan on staying here again. 😊👍

Enjoy my stay! Room was clean when I arrived and staff friendly. Staff came in everyday to change out towels and make beds. Only downfall was pool was suppose to be heated and it was like going into ice water that’s how cold the water was! Hardly anyone in the pool. Then shower was luke warm to exstremly HOT to burn your skin! Overall nice hotel!

Nice place to stay, clean and massive rooms, very close to Disney Park.

the entire hotel smelt like the fabuloso cleaner very strong coming out of the vents in the halls especially on the 4th floor. gave all of us headaches.

Very clean and kind

The hotel itself if just magical and wonderful.

The fridge in the room did have the shelves in it could barely use. Most the games in the game room didn't work. The jacuzzi needs to be resurfaced it was so rough my hands were getting chewed up

Cleanliness

Slides were left in the room and not turned in and the TV did not work. Worst stay ever. Would not recommend this hotel.

Clean room and quiet

Our go to Hotel when staying in Orlando. Room is always clean and staff is very friendly.

Very nice hotel

Clean rooms and friendly staff!

Loved the room, Lived the Hotel. The only thing was the bistro bar should stay open till later, because sometimes I use to get to the hotel early and go straight up and do nothing. But other than that I'll go back.

clean

I loved the pool and hot tubs. The close dining options and walking distance to the outlets.

The location is good but the staff is bad they do not help and the shutter for disney is bad. There is 3 hotels in the same area and only can fit 10 and it goes three time a day so do not depend on this hotel is bad

It was easy to check in and super clean

Would stay again. Staff very friendly. Lovely pool.

Had to have clean sheets put on first night , as they had food stains on them

The property is fine Marriott always uphold their value, but the problem was Expedia never paid the Marriott hotel so I had to pay for it myself and through conversation with Expedia many many times they kept disconnecting me. They have a three minute window or you automatically get disconnected and they kept coming back and tell me we'll get back to you in 3 to 5 minutes Expedia I will never use again. I normally use them every single month I will never ever again

We’ve stayed here before and had a great experience. This time not so much. Upon arrival we were greeted by staff that wasn’t very happy and didn’t inform us that we were received a room that we didn’t book. Not only was it not the room we booked, when we got there it smelled like mold. We had to go back to the lobby and ask for a different room. The next employee was able to switch rooms but still not to one we had booked with no real explanation as to why we weren’t getting the room we booked. It was already 10:30pm and we were exhausted from traveling all day. Not the best check in experience or room experience.

Easy access to parks

Had a wonderful stay at the hotel. The beds were so comfy that we overslept on checkout day :). The bathroom needs a bit of an upgrade, as the bathtub needs to be remodeled

Not bad

Wonderful price for an amazing experience. Free shuttle to Disney parks and food selection on property that was incredible! Will definetly be back! There is a $25 parking fee per day that was not told prior.

It was a nice location and the room was nice.

i liked the pool area, the hot tub was fantastic. However i didn’t like that i got a balcony room with a patio, not necessarily the balcony i had hoped for. the area outside the pool was key locked but i couldn’t enter the pool because there was no scan pass. so essentially the balcony we had was useless.

Everything 5 starts except they charge for Parking $25 per day, it does not make any sense.

Overall great experience! No issues… stayed for four nights and room was cleaned every day. Staff were very friendly. Would 100% stay again.

Clean Room, Friendly staff

Nice hotel near the parks lots to do

Very nice hotel

Great location

Family friendly. Clean rooms. Super close to everything.

This hotel had a lot to offer and was very clean and accommodating to me and my kids the only thing I didn’t like was the parking fees.

Parking was unexpectedly expensive stood 4 nights and $25 plus $5 a day for parking is a lot

Jean was the best 👌

Bed comfort was just ok, not a lot of food options, but is close to restaurants

Clean and quiet environment

Love the staff all of them was nice and amazing. Thank you for giving me a colder room when I had problems with the first room the gave me. House keeping were so nice and great. Hot tub was good and pool

The location was convenient. The shuttle service was an excellent perk. Beds were comfortable, room service was great, staff was friendly and respectful.

Great location to get to both Disney or universal in under 13mins. Great restaurant options all around even walking distance. Rooms are okay, clean and just a standard hotel room, nothing fancy or new there.

Musty smell in the hotel rooms

El hotel es bueno y está cerca de los parques, no se que pudo haber pasado Pero alguien tocaba constantemente la puerta y salía corriendo, intente llamar a recepción y nunca contestaron.

Rooms are a little bit dated. Pool and pool areas need to be improved

The hotel was very clean. I did not like that. I had to pay $25 to park my vehicle at the hotel.

I am a Pastor from Miami Dade and I was there for one of our conventions. I came into the hotel early before the check inn time, because of my early arrival. However the staff was very nice and friendly and helpful, I was not turn away they understood and could see the stress from driving, they immediately went to work and get me checked inn early. Because of my condition I was given the perfect room downstairs right to the door…. OMG Thank you so much……

Everything was great revolving around this hotel. From the super friendly staff, to them having security to enter the property, right down to the pool area. My room was amazingg, top floor, view of the room, lots of space, what more could you ask for. Pool was huge, and they had a hot tub area. 24hr fitness room and an arcade room, a playground area, and i got a voucher for the food area they have. I found out they had a bus to the shopping center which was cool to find out. I didnt take it cause i found out after i came from shopping. Overall great location between everything you could want, ill def be back for my next weekend trip

Breakfast was easy to order and was delivered to our room - huge portions and well worth the price! Beds were comfortable and we all slept well.

I enjoyed the amenities. I booked a room that said it was renovated changed rooms twice very old outdated. Room smelled musty. Never got a renovated room.

I didn’t care for the fee for parking being im visiting and paying rental fees and toll fee just a lot for a person to relax get out sight see and still paying for where you sleeping but over all the stay was great

Everything good

Overall a good clean facility. Pool seems a little outdated and the lobby has an extremely strong synthetic smell, if you get migraines probably not a good hotel to visit.

Really nice room. I love that you get a 5$ food and beverage voucher. Pretty views.

The staff professional and friendly. They accommodate my needs

From check-in to checkout great experience. Staff was very nice. Hotel smelled very good. No complaints.

I did not like the smell of the lobby when you first walk in but on the other floors it smells much better. The cleaning staff was so nice and did a great job. Sadly you do not have cheap food options that you can walk to.

Great property except the parking fees are outrageous.

Always a nice place to stay.

I did not like the fact that the patio door in my room was so fogged that you couldn’t see outside without opening the door. That was my first and lasting impression of the entire property. Why hasn’t that been addressed?

Very easy and nice to get through. Lots of convenience areas like mini playground, pool, gym, laundry , cafe etc

Check-in was easy, friendly enough staff. Food outlets during the daytime hours hqd friendly, efficient staff with reqsonable options. However, after 10pm, options were limited. Property is close to good shopping, dining and theme park options. Room had a slight damp smell intermittently but overall reasonable. Perhaps a few movie channel options for days/evenings spent in room.

Hotel was very nice and clean. People were nice. They had a playground for the kids.

fun

Decent stay

Be aware of the extra fees; they charge $25 parking fees per night. They also charge you a $5 dollar fee that I didn’t want.

The Wi-Fi was awful but our only complaint. Overall our stay was good.

Price was reasonable but to charge for parking and breakfast nullified the reasonable price.

Very clean hotel lobby. Parking very convenient and walking distance to restaurants and convenience stores.

It was safe and clean, and in a great area.

The area and facility was great and very close to the parks as well as other amenities. However, breakfast was suppose to be included and wasn't plus we had to pay $25 per night to park in a hotel that we are already paying for. I usually chose different rental options. I decided on a hotel stay because I was under the impression that breakfast was included but it was not. This will be my last hotel stay for a long time. I get better deals and better amenities renting with different rental options.

Our check in experience was awful and the staff was rude and condescending on the day of our check in. We didn’t get a toon until 8:30pm

No hot water in the shower and the drain in the sink wouldn’t stay open and there was strange smell in the lobby

Good stay

I enjoyed my stay but my tv in the room didn’t work. Didn’t realize until the last day because we weren’t in the room much to watch tv but when we did try to relax and watch a movie the tv did not work.

I also would've loved if there was complimentary breakfast, but overall, it was a nice stay. The views from my room were very nice.

Upon arrival I was not greeted by the front desk clerk, Anastassi. When I approached the desk she did not acknowledge me even after I spoke to her. Once she did acknowledge me being there she looked into my reservation and told me that I would receive a phone call once a room was ready. After waiting over an hour I did receive a call. I proceeded to the front desk and was handed off to Ashley who told me that the hotel did not have a room, my reservation was cancelled and I was being relocated to another hotel. After I asked her a few questions she said the hotel was overbooked. She went to hand me a peice of paper and proceeded to walk off. Her demeanor was unapologetic, standoffish and frankly put rude. However Taj saved the day. Not only was he apologetic, he showed empathy. He made the entire situation right. Overall KUDOS to Taj!!!

One of the workers decided to wake me up out my sleep at 2am for a charge of parking when I didn’t even have a car and threatened to kick me out of the hotel at. 2 am for a mistake they did terrible customer service

Convenient location, good size rooms and nice amenities. Friendly staff. Would definitely return.

They are always top quality here and always have been the last 2 years i have stayed here. I couldn't ask for a better place to stay!

Very clean, safe, and extremely close to WDW! Highly recommend this hotel!

Broken things in the room. Bathroom could be updated. Bathtub faucet doesn’t stop and just looks worn down. Got placed into the wrong type of room and had to get settled in and go back down to the lobby and get re checked into the correct room that was reserved and paid for

it was short

The breakfast buffet was supposed to go from 630 until 11. My family got there at 10 and we specifically were going for omelettes once we paid for our buffet. We found that the omelette maker close down his shop early so then we had to wait 15 minutes for the rest of the food of the buffet to come out, eggs, bacon, etc. Not very happy

Great property. Very comfortable and good location. Could use more family friendly, affordable dining options on site

Kids up late at night running around hotel and slamming doors

The check in staff was wonderful and very helpful. All staff in dining areas were friendly and had great service. Thank you for making our stay so special

I get it. Cheap accommodations for families going to Disney. If not for a wedding, I wouldn’t stay here again. Most of the electric outlets in my room didn’t work. There was a constant pinging sound outside my room window. The food was not good. It’s next to a highway. Nothing that pleasant at all.

Very very nice

Highly recommended

We have stayed here a couple of times now. What jumps out the most is how great the staff were. Very kind and gracious. We would stay here again.

The hotel was very well kept, clean and comfortable. The staff was very accommodating. The cafe had a decent menu however, the sevice was a bit lacking. Our meals never came out together.

.

great location! great service! perfect for the weekend. food & drinks onsite were great! would recommend & stay again.

Everything was great

It’s a nice hotel

Hotel rooms smelled every weird , bathroom and shower was disgusting. I couldn’t wait to leave.

Really nice staff! Only thing is the super long hallways from the elevator to our room. Our room tv and ac didn’t work but got moved to another hotel free of charge. Parking was super hard with little parking. Rather than that clean and nice place would stay here again :)

The hotel is nothing special. The bed was uncomfortable and lumpy…

My wife does hotel reviews for a living and we stay in hotels every other week. This was by bar the absolute worst experience I’ve ever had in a hotel and we’ve stayed in some that have been bad. This was the absolute worst I’ve ever experienced to the point we left 2 days early and paid for another room at a different hotel. Not one time was our room cleaned. We even requested it be cleaned and they still did not clean it. We obviously ran out of towels and requested more and they never gave them to us. We ended up buying them and had to wash them ourselves. All night long there were people outside our window being loud then at 6 am there were children screaming in the courtyard and music blaring from the stores below the hotel. I’ve never had to leave a hotel that i paid for early until this place not accommodating in anyway. Cannot overstate how bad this experience was.

Great location and service.

Do not stay here. Just as expensive as All Star Sports which is a Disney resort. You live you learn. Be warned the bus to and from the Disney parks is an absolute disaster. The bus driver was cursing in front of children, had screamo music on and we over heard he dropped someone off on the side of he road and they had to get a cab back to the hotel. I am surprised Marriott allows there name attached to this facility. If management knew what was going on they would run a report.

The stay went great but the communication between staff seemed off. For example the same drinks would cost different amounts on different days which didn’t make sense.

1. The front desk always did not have enough service people. There are always long queues. 2. The staff are too busy to serve us. For instance, we asked the front desk to give us a bath mat and it never came. 3. We stayed in a room far from the main elevator, and the elevator at our side was out of service. That was very inconvenient. 4. The shuttle buses to Disney are very limited. They only get to Epcot (then ask you to take transfer buses to other parks), have very limited space (so you need to reserve very early), and only very few time slots.

We stayed only one night but it was very nice. The rooms are very spacious & the beds very comfortable. I would defanetly stay here again.

The hotel is conviniently located close to the highway, major attractions, shopping and restaurants. The rooms were clean, the staff helpful and the ameneties great. Enjoyed our stay.

First of they don't have a safe in the room, the carpet is stained both in the room and hallway, very dusty. The room was dark, needs better lighting. I would not recommend this hotel or stay here again. 0 star!!!

Hotel is good the only thing is that they charge $22 for parking and a fee $ 5 for something I don’t understand.

Our stay was great. Close to many shops and our kids loved the play area located in the centre of the hotel yard.

Close to the parks, did not use the shuttle to theme parks. Clean room and friendly staff.

Convenient. Close to everything you would need or want. Friendly staff!!

Good

Room not ready on time. And they don’t care about request massage

Nice hotel. Clean, spacious, and good location. Close to Disney. Good food options.

Location is pretty central to everything. We’ll definitely visit again.

They need free parking

Great place with beautiful view and friendly staff..will definitely come back again 😍

I called the property a day before check-in to confirm they had a pool that was indoor/outdoor and that it would be open to the public for the weekend. The next day when I check in at 8pm I ask again and the answer is still yes. The next morning while in the lobby I notice a large it’s obviously an Indian wedding. Which are traditionally large elaborate beautiful events. I’ve been in one and had to help coordinate multiple. I ask the front desk will the pool be open to the public for the third time. Again they say yes. 5 minutes after my son got in the pool security comes and tells us we have to leave the pool. I didn’t expect the staff to be able to do much but I wanted to lodge a complaint about the lack of communication and knowledge of their staff. Everyone was rude and dismissive. Expedia was great in assisting me. I cancelled the rest of my reservation and went to better hotel in a better location. I booked through Expedia. It was a little more expensive but worth it

I loved this stay at the Courtyard. The food and bar had excellent options, and the staff was so kind.

Only stayed for the night and hotel seems to be in a quiet area. Room was very spacious and clean.