Mountain Inn

2-star hotel Good 2289 South Mountain Avenue, Ontario, CA, 91762
Mountain Inn

About Mountain Inn

This unpretentious hotel is in Ontario.

Amenities

  • 24-hour front desk
  • Café / coffee shop
  • Pool
  • Wheelchair accessible

Reviews

3.4 / 5

The hotel receives mixed reviews with guests appreciating its convenient location and cleanliness, while others express significant dissatisfaction with the cleanliness and condition of the rooms. The staff's behavior and responsiveness are also inconsistent, ranging from attentive to rude.

What guests liked
  • Convenient location
  • Cleanliness in some rooms
What could be better
  • Inconsistent cleanliness and room conditions
  • Inconsistent staff behavior and responsiveness
  • efrain Apr 2026 · via hotels.com
    5/5

    Very quiet..nearby shopping center

  • Urbano Apr 2026 · via expedia
    2/5

    The rooms were oright but i did found a roach woundering in the bathroom floor ,toothpaste on the wall, thats all bad cuz that means they dont clean the rooms good..

  • Jesus Mar 2026 · via hotels.com
    2/5

    No WiFi, room has loose flooring, the AC was super loud, couldn’t bare it. TV did not turn on.

  • Laura Mar 2026 · via expedia
    2/5

    The stay was ok. The area wasn’t bad. We were having trouble with the sound on our TV and there was no phone to call the front desk so we had to go walk into the office. I told them about the problem and the guy said the manager would come up to fix it and to just him 15-20mins to be there. No one came at all. So yeah that was our experience and the sheets were dirty as well.

  • Richard Mar 2026 · via hotels.com
    1/5

    Room had roaches , the remote to the tv did not work the towels were dirty with stains

  • Jennifer Mar 2026 · via expedia
    5/5

    nice property. Nice manger.in good safe area .around alot od stores and food areas.will back.

  • Jennifer Mar 2026 · via expedia
    5/5

    nice property. Nice manger.in good safe area .around alot od stores and food areas.will back.

  • Bradley Feb 2026 · via expedia
    5/5

    Ppl there were amazing never been somewhere where they so willing to help you out

  • Bradley Feb 2026 · via expedia
    5/5

    Ppl there were amazing never been somewhere where they so willing to help you out

  • Daisy Nov 2025 · via expedia
    5/5

    They have great prices, clean rooms, and very quiet!!! Highly recomend!!

  • Daisy Nov 2025 · via expedia
    5/5

    They have great prices, clean rooms, and very quiet!!! Highly recomend!!

  • Oscar Sep 2025 · via hotels.com
    5/5

    Easy check in friendly courteous staff, rooms spacious and clean

  • Oscar Sep 2025 · via hotels.com
    5/5

    Easy check in friendly courteous staff, rooms spacious and clean

  • Oscar Aug 2025 · via hotels.com
    3/5

    Unfortunately the free breakfast was not available as stated.

  • Oscar Aug 2025 · via hotels.com
    3/5

    Unfortunately the free breakfast was not available as stated.

  • Cynthia Jul 2025 · via expedia
    2/5

    The room was dirty, our towels had hair on them . The fire detectors wouldn't let us sleep. The shower water was too hot.

  • Cynthia Jul 2025 · via expedia
    2/5

    The room was dirty, our towels had hair on them . The fire detectors wouldn't let us sleep. The shower water was too hot.

  • Alexandro Jul 2025 · via expedia
    5/5

    Great location

  • Alexandro Jul 2025 · via expedia
    5/5

    Great location

  • Ivan Jul 2025 · via expedia
    5/5

    Easy to check in and quiet.

  • Ivan Jul 2025 · via expedia
    5/5

    Easy to check in and quiet.

  • Isidro Jun 2025 · via expedia
    4/5

    Nice bed only issue was tv control was not working.

  • Isidro Jun 2025 · via expedia
    4/5

    Nice bed only issue was tv control was not working.

  • Angela Jun 2025 · via expedia
    5/5

    Very nice

  • Angela Jun 2025 · via expedia
    5/5

    Very nice

  • Angela May 2025 · via expedia
    5/5

    It was great

  • Angela May 2025 · via expedia
    5/5

    It was great

  • Isidro Apr 2025 · via expedia
    5/5

    Quick check in and house keeping was the best.

  • Isidro Apr 2025 · via expedia
    5/5

    Quick check in and house keeping was the best.

  • Adriana Mar 2025 · via hotels.com
    5/5

    It was very clean, extremely helpful staff, and was just a wonderful overall time....

  • Adriana Mar 2025 · via hotels.com
    5/5

    It was very clean, extremely helpful staff, and was just a wonderful overall time....

  • Alexis Jan 2025 · via expedia
    1/5

    The staff at the check in was rude. They did not provided breakfast as advertised in the description provided.

  • Alexis Jan 2025 · via expedia
    1/5

    The staff at the check in was rude. They did not provided breakfast as advertised in the description provided.

  • Maria Nov 2024 · via expedia
    5/5

    ok

  • Maria Nov 2024 · via expedia
    5/5

    ok

  • Denise Nov 2024 · via expedia
    1/5

    The worst motel I’ve ever been to ! There was ROACHES in the room , the floor in the hotel room would leave your feet Black from how dirty the floor was . The towels they provided had stains on them! AND to top it all off there was a group of men sitting by the stairs drinking beer and making me and my girlfriends uncomfortable! They were there BOTH days of my stay . This motel people also live in it

  • Denise Nov 2024 · via expedia
    1/5

    The worst motel I’ve ever been to ! There was ROACHES in the room , the floor in the hotel room would leave your feet Black from how dirty the floor was . The towels they provided had stains on them! AND to top it all off there was a group of men sitting by the stairs drinking beer and making me and my girlfriends uncomfortable! They were there BOTH days of my stay . This motel people also live in it

  • Michael Oct 2024 · via hotels.com
    2/5

    Dump. From the check-in to check out this place sucks. Had to track down clerk for about 30 min before check in. Room in terrible blue conditions. Smoke detector hanging by string...broken lights. The towel on shower was damp....not sure if it was clean. Advertised continental breakfast.....surprise clerk not in office and it was closed during breakfast. I dont usually leave bad reviews but this one really was asking for it

  • Michael Oct 2024 · via hotels.com
    2/5

    Dump. From the check-in to check out this place sucks. Had to track down clerk for about 30 min before check in. Room in terrible blue conditions. Smoke detector hanging by string...broken lights. The towel on shower was damp....not sure if it was clean. Advertised continental breakfast.....surprise clerk not in office and it was closed during breakfast. I dont usually leave bad reviews but this one really was asking for it

  • Ken Sep 2024 · via hotels.com
    1/5

    it was terrible. no one was there to check us in, as the employee was at in and out burger getting dinner. they said there was a continental breakfast, that was a lie, nothing.

  • Ken Sep 2024 · via hotels.com
    1/5

    it was terrible. no one was there to check us in, as the employee was at in and out burger getting dinner. they said there was a continental breakfast, that was a lie, nothing.

  • Frank Aug 2024 · via expedia
    3/5

    Been here before , conveniently right across from el pescador restaurant. Can walk across eat and drink and walk back . This time however we got there around 3 to check in and there was no one there . Waited for around 15 minutes. Came back around 5:40? Still nieve there and the note I left behind was still there . Finally someone got there around 6pm to check me in .

  • Frank Aug 2024 · via expedia
    3/5

    Been here before , conveniently right across from el pescador restaurant. Can walk across eat and drink and walk back . This time however we got there around 3 to check in and there was no one there . Waited for around 15 minutes. Came back around 5:40? Still nieve there and the note I left behind was still there . Finally someone got there around 6pm to check me in .

  • Darlene Aug 2024 · via expedia
    5/5

    Very nice owners and quite clean

  • Darlene Aug 2024 · via expedia
    5/5

    Very nice owners and quite clean

  • Zhen Aug 2024 · via expedia
    2/5

    TV and lamp broken, didn't use other electric. For room, old is fine for me but have to be clean. this hotel room is not clean, see the photo upload.

  • Zhen Aug 2024 · via expedia
    2/5

    TV and lamp broken, didn't use other electric. For room, old is fine for me but have to be clean. this hotel room is not clean, see the photo upload.

  • Verified Jul 2024 · via hotels.com
    2/5

    Sink backed up, general state of disrepair.

  • Verified Jul 2024 · via hotels.com
    2/5

    Sink backed up, general state of disrepair.

  • Isidro Jun 2024 · via expedia
    4/5

    Fast check in and great service...

  • Isidro Jun 2024 · via expedia
    4/5

    Fast check in and great service...

  • Isidro Jun 2024 · via expedia
    3/5

    Clean room only thing I did not like had to take cold showers.

  • Isidro Jun 2024 · via expedia
    3/5

    Clean room only thing I did not like had to take cold showers.

  • Mason Jun 2024 · via expedia
    2/5

    Barely worth it.

  • Mason Jun 2024 · via expedia
    2/5

    Barely worth it.

  • Alexandria Jun 2024 · via hotels.com
    1/5

    Not to mention the people who stay at this place are very questionable. I try not to jump to conclusions but I can’t deny the things I heard at night time.

  • Alexandria Jun 2024 · via hotels.com
    1/5

    Not to mention the people who stay at this place are very questionable. I try not to jump to conclusions but I can’t deny the things I heard at night time.

  • Maurizio Jun 2024 · via expedia
    1/5

    Old room picture are not updated. Dirty sheets in bed, hair in the shower

  • Maurizio Jun 2024 · via expedia
    1/5

    Old room picture are not updated. Dirty sheets in bed, hair in the shower

  • Samwel May 2024 · via expedia
    3/5

    Offer nice breakfast

  • Samwel May 2024 · via expedia
    3/5

    Offer nice breakfast

  • Verified Apr 2024 · via hotels.com
    2/5

    Well, it started when I got to the room. The door was not locked. I pushed and the door opened. So i walked in and the TV is on and come to find out the remote control doesn't work. Could not turn off the T.V and the door wouldn't lock. The mini fridge didn't work..

  • Verified Apr 2024 · via hotels.com
    2/5

    Well, it started when I got to the room. The door was not locked. I pushed and the door opened. So i walked in and the TV is on and come to find out the remote control doesn't work. Could not turn off the T.V and the door wouldn't lock. The mini fridge didn't work..

  • Yvonne Mar 2024 · via expedia
    2/5

    I would not stay there again. Staff helpful

  • Yvonne Mar 2024 · via expedia
    2/5

    I would not stay there again. Staff helpful

  • Velia Mar 2024 · via hotels.com
    1/5

    Very low budget horrible place to stay. Dirty, super outdated. Broken furniture, no remote for tv. Its not even fit for homeless temporary stay. Way too much money for this hotel. I had no choice but to stay cause hotels.com would not answer my many phone calls.

  • Velia Mar 2024 · via hotels.com
    1/5

    Very low budget horrible place to stay. Dirty, super outdated. Broken furniture, no remote for tv. Its not even fit for homeless temporary stay. Way too much money for this hotel. I had no choice but to stay cause hotels.com would not answer my many phone calls.

  • Allison Jan 2024 · via hotels.com
    4/5

    We waited in the car for around 5 minutes until someone showed up for checkin. While checking in, she said what we paid was way too low but she had to honor it. Ice machine isn’t free, need quarters. The one working was caddy cornered from our room so there were knocks on her door thru out the night. The room smelled like stinky feet. There wasn’t a towel to put on the tile floor for getting out of the shower, making it cold and slippery. Hair dryer didn’t work. Toilet handle would stick. No daily housekeeping, had to get shampoo and toilet paper from the office. Not worth more than $60 a night until maintenance is performed and ice is free IMO

  • Allison Jan 2024 · via hotels.com
    4/5

    We waited in the car for around 5 minutes until someone showed up for checkin. While checking in, she said what we paid was way too low but she had to honor it. Ice machine isn’t free, need quarters. The one working was caddy cornered from our room so there were knocks on her door thru out the night. The room smelled like stinky feet. There wasn’t a towel to put on the tile floor for getting out of the shower, making it cold and slippery. Hair dryer didn’t work. Toilet handle would stick. No daily housekeeping, had to get shampoo and toilet paper from the office. Not worth more than $60 a night until maintenance is performed and ice is free IMO

  • Amanda Dec 2023 · via expedia
    5/5

    I love this mountain inn

  • Amanda Dec 2023 · via expedia
    5/5

    I love this mountain inn

  • Manuel Dec 2023 · via expedia
    5/5

    Will recommend to all my friends thank you very much for such a pleasant stay

  • Manuel Dec 2023 · via expedia
    5/5

    Will recommend to all my friends thank you very much for such a pleasant stay

  • charles Dec 2023 · via expedia
    1/5

    hot water off, on took 20 mins to warm,no coffee or continental breakfast nothing! They said no break. because since covid they weren't allowed, a law. That's a lie! No such law! Tv-electronic box hanging out from under tv that was on wall. $20 cash demanded held til return of door key. electric plate turn-on light cracked & broken off by sink-shock potential! shower equip.hanging barely attatched. They had already taken our credit card and submitted the cost. Got their money and we were told there was NO refund. We paid a total of $167.54 For Crap! Good- heater worked and bed was comfortable. One more thing! To get entry door open you had to bodyslam it! We feel totally ripped-off! I'd dump them!!

  • charles Dec 2023 · via expedia
    1/5

    hot water off, on took 20 mins to warm,no coffee or continental breakfast nothing! They said no break. because since covid they weren't allowed, a law. That's a lie! No such law! Tv-electronic box hanging out from under tv that was on wall. $20 cash demanded held til return of door key. electric plate turn-on light cracked & broken off by sink-shock potential! shower equip.hanging barely attatched. They had already taken our credit card and submitted the cost. Got their money and we were told there was NO refund. We paid a total of $167.54 For Crap! Good- heater worked and bed was comfortable. One more thing! To get entry door open you had to bodyslam it! We feel totally ripped-off! I'd dump them!!

  • Debbie Aug 2023 · via expedia
    1/5

    No phone in room, smoke detector was detached and set on the counter, all towels were dingy, stained with holes. Bed uncomfortable, items left behind from previous guest....dirty shower. Would never stay again. Front office staff was rude.

  • Debbie Aug 2023 · via expedia
    1/5

    No phone in room, smoke detector was detached and set on the counter, all towels were dingy, stained with holes. Bed uncomfortable, items left behind from previous guest....dirty shower. Would never stay again. Front office staff was rude.

  • Wendy Aug 2023 · via expedia
    2/5

    The area is very Noisy plus feels unsafe. The property advertises a Continental Breakfast but there is nothing not even coffee. When I asked the owner he said there’s cereal, looks likes it’s been there way before covid started.

  • Wendy Aug 2023 · via expedia
    2/5

    The area is very Noisy plus feels unsafe. The property advertises a Continental Breakfast but there is nothing not even coffee. When I asked the owner he said there’s cereal, looks likes it’s been there way before covid started.

  • Diedra Aug 2023 · via expedia
    3/5

    An older facility, room had many issues but was usable. Clerk tried to charge a key deposit after I paid but backed down. Key and paper envelope were heavily work. Sparse linens/pillows/towels, many maintenence needs but clean enough. Some wall holes pat ched but not painted, others remain unrepaired. Lampshade still in retail packaging. Fake eyelashes found in sink. Ice machine is coin-op. Low price is the main draw here.

  • Diedra Aug 2023 · via expedia
    3/5

    An older facility, room had many issues but was usable. Clerk tried to charge a key deposit after I paid but backed down. Key and paper envelope were heavily work. Sparse linens/pillows/towels, many maintenence needs but clean enough. Some wall holes pat ched but not painted, others remain unrepaired. Lampshade still in retail packaging. Fake eyelashes found in sink. Ice machine is coin-op. Low price is the main draw here.

  • Carlos Aug 2023 · via expedia
    1/5

    That place is no good that place is like chino motel no good

  • Carlos Aug 2023 · via expedia
    1/5

    That place is no good that place is like chino motel no good

  • Hugo Jun 2023 · via expedia
    3/5

    On the website says breakfast i got up 3 differt times to ask for breakfast i was denied the t.v.didnt work i was good with my phone tho manger was respectful except for the older lady parking was horribe everything else it was ok if i come back again i would

  • Hugo Jun 2023 · via expedia
    3/5

    On the website says breakfast i got up 3 differt times to ask for breakfast i was denied the t.v.didnt work i was good with my phone tho manger was respectful except for the older lady parking was horribe everything else it was ok if i come back again i would

  • Steve Jun 2023 · via expedia
    2/5

  • Steve Jun 2023 · via expedia
    2/5

  • Francisco Jun 2023 · via expedia
    5/5

    Stayed here because I wanted ti have dinner and drinks at El Pescador across the street . It worked out great ! Awesome night !

  • Francisco Jun 2023 · via expedia
    5/5

    Stayed here because I wanted ti have dinner and drinks at El Pescador across the street . It worked out great ! Awesome night !

  • Andrae Jun 2023 · via hotels.com
    4/5

    It was quit but the room stuck of cheap cigarettes I wanted to throw up had to or the room out for two hours before I could even sit in there comfortably

  • Andrae Jun 2023 · via hotels.com
    4/5

    It was quit but the room stuck of cheap cigarettes I wanted to throw up had to or the room out for two hours before I could even sit in there comfortably

  • Leonard Apr 2023 · via expedia
    5/5

    The first room we got was off. The a/c didn’t work and a couple of items were outdated. However the person at the front counter gave us another room and turned out perfect. Great location, clean and all the amenities you need. Great room, location and customer service.

  • Leonard Apr 2023 · via expedia
    5/5

    The first room we got was off. The a/c didn’t work and a couple of items were outdated. However the person at the front counter gave us another room and turned out perfect. Great location, clean and all the amenities you need. Great room, location and customer service.

  • Samuel Mar 2023 · via expedia
    1/5

    The lights didn’t work the shower flooded one towel, one floor towel, no wash clause

  • Samuel Mar 2023 · via expedia
    1/5

    The lights didn’t work the shower flooded one towel, one floor towel, no wash clause

  • victor Mar 2023 · via expedia
    3/5

    We stay there for 2 days and on Sunday morning office lady was rude and was not helpful

  • victor Mar 2023 · via expedia
    3/5

    We stay there for 2 days and on Sunday morning office lady was rude and was not helpful

  • Ruthie Nov 2022 · via expedia
    1/5

    The room we stayed in was very run down. Stained bedding, broken lamp shades, holes in the walls that need to be pained over. And you only get one pillow per person and they were very flat.

  • Ruthie Nov 2022 · via expedia
    1/5

    The room we stayed in was very run down. Stained bedding, broken lamp shades, holes in the walls that need to be pained over. And you only get one pillow per person and they were very flat.

  • RICHARD Oct 2022 · via expedia
    1/5

    The rooms were filthy. Unwashed, stained bedclothes. Carpets not vacuumed. Non-smoking rooms smelled of smoke. Broken windows. The clerk claimed I didn't have a reservation and tried to charge me double the price for which I had reserved the room. I then showed her the reservation on the app, and she relented, but would only accept cash. I ended up not staying. Please stay ANYWHERE but here. Save yourself the headache.

  • RICHARD Oct 2022 · via expedia
    1/5

    The rooms were filthy. Unwashed, stained bedclothes. Carpets not vacuumed. Non-smoking rooms smelled of smoke. Broken windows. The clerk claimed I didn't have a reservation and tried to charge me double the price for which I had reserved the room. I then showed her the reservation on the app, and she relented, but would only accept cash. I ended up not staying. Please stay ANYWHERE but here. Save yourself the headache.

  • Donald Sep 2022 · via hotels.com
    2/5

    Lost my reservation. Non smoking room smelled of cigarettes. Paint was on the carpet. Just old and not comfortable. It was clean but did not feel that way. Room was disappointing for the price

  • Donald Sep 2022 · via hotels.com
    2/5

    Lost my reservation. Non smoking room smelled of cigarettes. Paint was on the carpet. Just old and not comfortable. It was clean but did not feel that way. Room was disappointing for the price

  • Jack Sep 2022 · via hotels.com
    1/5

    Sheets weren’t even on the bed, and dirty. Mattress was awful Was given 2 small pillows total for 2 people Shower had stains all over on curtain Parking lot did not feel safe Clerk wanted so much info about me to stay there Awful breakfast Ac sucked. 2/10 would never come back

  • Jack Sep 2022 · via hotels.com
    1/5

    Sheets weren’t even on the bed, and dirty. Mattress was awful Was given 2 small pillows total for 2 people Shower had stains all over on curtain Parking lot did not feel safe Clerk wanted so much info about me to stay there Awful breakfast Ac sucked. 2/10 would never come back

  • Jose Aug 2022 · via hotels.com
    5/5

    It was great .we stayed for 2 weeks . No complaints . definitely coming in a few months .

  • Jose Aug 2022 · via hotels.com
    5/5

    It was great .we stayed for 2 weeks . No complaints . definitely coming in a few months .

  • Eliana Jul 2022 · via hotels.com
    5/5

    Very comfortable..... No noise...... Breakfast was good and light..... It felt like a family at breakfast .... Check out was fast and easy

  • Eliana Jul 2022 · via hotels.com
    5/5

    Very comfortable..... No noise...... Breakfast was good and light..... It felt like a family at breakfast .... Check out was fast and easy

  • Richard Jun 2022 · via expedia
    1/5

    Smoke alarm hanging by wires, 1/2 the security lock missiing, dirty scotch tape over the door eye sight, drapes held back by tape. No coffee in room. We would never return to this facility. By far the worst property we have ever stayed at. Tookkk extra time to correct transaction.

  • Richard Jun 2022 · via expedia
    1/5

    Smoke alarm hanging by wires, 1/2 the security lock missiing, dirty scotch tape over the door eye sight, drapes held back by tape. No coffee in room. We would never return to this facility. By far the worst property we have ever stayed at. Tookkk extra time to correct transaction.

  • Frederick Jun 2022 · via expedia
    3/5

    My major misgivings were that the smoke detector was missing with the wires dangling from the ceiling and the sprinkler in the ceiling was taped up making it look unfunctional.

  • Frederick Jun 2022 · via expedia
    3/5

    My major misgivings were that the smoke detector was missing with the wires dangling from the ceiling and the sprinkler in the ceiling was taped up making it look unfunctional.

  • Nery May 2022 · via expedia
    3/5

    Not the nicest place to stay.

  • Nery May 2022 · via expedia
    3/5

    Not the nicest place to stay.

  • Verified Apr 2022 · via hotels.com
    2/5

    Very old and dirty rooms. Some bedding had stains all over. Control remote for tv didn’t work. Lady at check took my phone to check price and wasn’t happy then asked for $20 cash as deposit. Don’t accept credit cards or debit cards for deposit.

  • Verified Apr 2022 · via hotels.com
    2/5

    Very old and dirty rooms. Some bedding had stains all over. Control remote for tv didn’t work. Lady at check took my phone to check price and wasn’t happy then asked for $20 cash as deposit. Don’t accept credit cards or debit cards for deposit.

  • Blaine Apr 2022 · via expedia
    4/5

    Very friendly and accomodating staff. Lowest priced property available.

  • Blaine Apr 2022 · via expedia
    4/5

    Very friendly and accomodating staff. Lowest priced property available.

  • Jessica Jan 2022 · via hotels.com
    5/5

    It was nice peaceful great service rooms were hreg

  • Jessica Jan 2022 · via hotels.com
    5/5

    It was nice peaceful great service rooms were hreg

  • patrick Jan 2022 · via expedia
    2/5

    Three of the five lights didn't work and the bed comforter had a multitude of cigarette burns which was odd being a non-smoking room.

  • patrick Jan 2022 · via expedia
    2/5

    Three of the five lights didn't work and the bed comforter had a multitude of cigarette burns which was odd being a non-smoking room.

  • Alicia Dec 2021 · via expedia
    1/5

    Gum stuck to table next to bed, refrigerator dirty inside. Unsafe bathtub, very slippery, take extra caution. Staff very mean and rude, especially in an emergency. I slipped in tub, was injured, staff took my daughters panic state as being rude and yelled at her, was threatened to get kicked out by another staff member because I had too many people in room trying to help me get to hospital ( my daughter and 2 granddaughters). No compassion for injured guest. I was unable to continue stay in my room because I couldn't get back upstairs with injury, no remorse, no offer to help, no offer of a refund for the 2 nights I wasn't there, wouldn't give key deposit to my daughter, knowing I was in hospital.

  • Alicia Dec 2021 · via expedia
    1/5

    Gum stuck to table next to bed, refrigerator dirty inside. Unsafe bathtub, very slippery, take extra caution. Staff very mean and rude, especially in an emergency. I slipped in tub, was injured, staff took my daughters panic state as being rude and yelled at her, was threatened to get kicked out by another staff member because I had too many people in room trying to help me get to hospital ( my daughter and 2 granddaughters). No compassion for injured guest. I was unable to continue stay in my room because I couldn't get back upstairs with injury, no remorse, no offer to help, no offer of a refund for the 2 nights I wasn't there, wouldn't give key deposit to my daughter, knowing I was in hospital.

  • Justin Sep 2021 · via expedia
    4/5

    The staff was cordial, kind, & generous. I was not sure of the safety of the area if I were to bring family though. However, I did see numerous security camera on the premises.

  • Justin Sep 2021 · via expedia
    4/5

    The staff was cordial, kind, & generous. I was not sure of the safety of the area if I were to bring family though. However, I did see numerous security camera on the premises.

  • Douglas Aug 2021 · via expedia
    2/5

    The room was terrible. The bed base was stained and filthy, and even though this is a non-smoking room, the bedcover had several cigarette burns. The bathroom trash had not been emptied. The smoke detector was not installed correctly. The door security latch was broken and unusable. 2 of the light switches that had auto timers/motion sensors were broken. Amenities consisted of a sliver of soap and 2 little pouches of shampoo, one of which had already been used! 2 thread bare towels were in the bathroom and one was so badly worn it had fringe. No phone in the room. 2 very small pillows on a very hard bed. Getting in and out of the parking lot had to be done by threading a needle of the cars in line for In-N-Out. I called several days early to see if they had a restroom or something available for clothes changing since I was driving a very long way and knew that check in was at 3 and my appointment was at 3. I was asked when I would arrive, I told them between 1-2. I was told it would not be a problem. However, when I got there a different person told me the only rooms available at that time were smoking rooms (I didn't even know California allowed smoking in motel rooms). I declined and was told that I would have to come back offer 3 to check in. We wound up changing clothes in a Barnes and Noble restroom and parking lot. After our appointment we went to check in at 5 and there was no one there to check us in! If I thought I could have gotten a refund I would have left.

  • Douglas Aug 2021 · via expedia
    2/5

    The room was terrible. The bed base was stained and filthy, and even though this is a non-smoking room, the bedcover had several cigarette burns. The bathroom trash had not been emptied. The smoke detector was not installed correctly. The door security latch was broken and unusable. 2 of the light switches that had auto timers/motion sensors were broken. Amenities consisted of a sliver of soap and 2 little pouches of shampoo, one of which had already been used! 2 thread bare towels were in the bathroom and one was so badly worn it had fringe. No phone in the room. 2 very small pillows on a very hard bed. Getting in and out of the parking lot had to be done by threading a needle of the cars in line for In-N-Out. I called several days early to see if they had a restroom or something available for clothes changing since I was driving a very long way and knew that check in was at 3 and my appointment was at 3. I was asked when I would arrive, I told them between 1-2. I was told it would not be a problem. However, when I got there a different person told me the only rooms available at that time were smoking rooms (I didn't even know California allowed smoking in motel rooms). I declined and was told that I would have to come back offer 3 to check in. We wound up changing clothes in a Barnes and Noble restroom and parking lot. After our appointment we went to check in at 5 and there was no one there to check us in! If I thought I could have gotten a refund I would have left.

  • Tameka Aug 2021 · via expedia
    1/5

    Bed terrible, carpet terrible, leaking refrigerator made water dripping sounds all night. Blankets have burn holes....please trash them. This room should be priced lower, I've styed in much nicer motels for less. Why a deposit is required for this mess is beyond me. It's a disaster already cant make it worse. I should have read thr reviews before booking. Hope to never book this location EVER in my lifetime.

  • Tameka Aug 2021 · via expedia
    1/5

    Bed terrible, carpet terrible, leaking refrigerator made water dripping sounds all night. Blankets have burn holes....please trash them. This room should be priced lower, I've styed in much nicer motels for less. Why a deposit is required for this mess is beyond me. It's a disaster already cant make it worse. I should have read thr reviews before booking. Hope to never book this location EVER in my lifetime.

  • Kevin Aug 2021 · via hotels.com
    4/5

    Just needed a safe place to sleep for a few hours. Mission accomplished. Not the Waldorf, but if you want the Waldorf you should expect to pay for it.

  • Kevin Aug 2021 · via hotels.com
    4/5

    Just needed a safe place to sleep for a few hours. Mission accomplished. Not the Waldorf, but if you want the Waldorf you should expect to pay for it.

  • Anthony Jul 2021 · via hotels.com
    1/5

    Sketchy place, i could hear everything happening outside. A lot of strange characters where hanging around the place. Overall bad condition of room. Blankets and towels were stained and the door was leaning down. This places sucked.

  • Anthony Jul 2021 · via hotels.com
    1/5

    Sketchy place, i could hear everything happening outside. A lot of strange characters where hanging around the place. Overall bad condition of room. Blankets and towels were stained and the door was leaning down. This places sucked.

  • Verified Jul 2021 · via expedia
    4/5

    The a/c wasn’t plugged in or working

  • Verified Jul 2021 · via expedia
    4/5

    The a/c wasn’t plugged in or working

  • Verified Jun 2021 · via expedia
    1/5

    They did not have my travelocity reservation when I arrived. I had to drive around town to find a hotel. They states they don’t do business with Travelocity.

  • Verified Jun 2021 · via expedia
    1/5

    They did not have my travelocity reservation when I arrived. I had to drive around town to find a hotel. They states they don’t do business with Travelocity.

  • Frank Dec 2020 · via hotels.com
    1/5

    Room is so sun down and directly. Blood stains all over the sheets, bed spread is worn through burns and cuts in the curtains, toilet was Old and disgusting, nothing was cleaned very well even the lampshades were falling apart from age, head board of bed looked like the corner was covered in old food or boogers. I couldn’t believe how bad this place was. In my 13yrs of traveling for work I’d have to say this is probably the worst place I have stayed! With all of the COVID stuff going on in the world today I figured it would at least be clean as can be, I had to go buy a sheet and pillow to use cause the condition on the bedding, I threw it all away upon leaving. Only positive is there weren’t roaches or bed bugs! This play really needs redone in the rooms!

  • Frank Dec 2020 · via hotels.com
    1/5

    Room is so sun down and directly. Blood stains all over the sheets, bed spread is worn through burns and cuts in the curtains, toilet was Old and disgusting, nothing was cleaned very well even the lampshades were falling apart from age, head board of bed looked like the corner was covered in old food or boogers. I couldn’t believe how bad this place was. In my 13yrs of traveling for work I’d have to say this is probably the worst place I have stayed! With all of the COVID stuff going on in the world today I figured it would at least be clean as can be, I had to go buy a sheet and pillow to use cause the condition on the bedding, I threw it all away upon leaving. Only positive is there weren’t roaches or bed bugs! This play really needs redone in the rooms!

  • Rosalie Jun 2020 · via hotels.com
    5/5

    It was amazing the staff was nice and the room was comfy..

  • Rosalie Jun 2020 · via hotels.com
    5/5

    It was amazing the staff was nice and the room was comfy..

  • Verified Jun 2020 · via hotels.com
    5/5

    Very clean and comfortable.. the rooms were big enough size and had their own microwave and lil fridge so it made it more convenient for my family and I .

  • Verified Jun 2020 · via hotels.com
    5/5

    Very clean and comfortable.. the rooms were big enough size and had their own microwave and lil fridge so it made it more convenient for my family and I .

  • Verified Jun 2020 · via hotels.com
    5/5

    It was a pleasurable experience

  • Verified Jun 2020 · via hotels.com
    5/5

    It was a pleasurable experience

  • Rosalie May 2020 · via hotels.com
    5/5

    My stay was peaceful and fun.. no complaints from me..

  • Rosalie May 2020 · via hotels.com
    5/5

    My stay was peaceful and fun.. no complaints from me..

  • Tiffany May 2020 · via hotels.com
    1/5

    The owner is rude and got so loud and stupid when I lost my card key. I’m a NURSE working extra shifts and got off at 130am got to my room a little before 2am and the owner started screaming about waking her up. Demanded I pay for another key and when I check out I would get my money back. Checked out on time left the room spotless and the owner made a scene and refused to give me back my money. Room are old and out dated with coverage burns everywhere.

  • Tiffany May 2020 · via hotels.com
    1/5

    The owner is rude and got so loud and stupid when I lost my card key. I’m a NURSE working extra shifts and got off at 130am got to my room a little before 2am and the owner started screaming about waking her up. Demanded I pay for another key and when I check out I would get my money back. Checked out on time left the room spotless and the owner made a scene and refused to give me back my money. Room are old and out dated with coverage burns everywhere.

  • Jana Mar 2020 · via hotels.com
    4/5

    Staff was friendly and helpful.

  • Jana Mar 2020 · via hotels.com
    4/5

    Staff was friendly and helpful.

  • Jana Mar 2020 · via hotels.com
    4/5

    The staff is very friendly n nice. Rooms were clean.

  • Jana Mar 2020 · via hotels.com
    4/5

    The staff is very friendly n nice. Rooms were clean.

  • Tracey Mar 2020 · via expedia
    3/5

    The mattress cover should be the same size as bed, not smaller. A fitted sheet should be on top of mattress, not a flat sheet. Should not have to pay for ice. Continental breakfast is very sparse and not on time.

  • Tracey Mar 2020 · via expedia
    3/5

    The mattress cover should be the same size as bed, not smaller. A fitted sheet should be on top of mattress, not a flat sheet. Should not have to pay for ice. Continental breakfast is very sparse and not on time.

  • Verified Feb 2020 · via expedia
    3/5

    A false fire alarm at 2:30 am kept me awake for hours.

  • Verified Feb 2020 · via expedia
    3/5

    A false fire alarm at 2:30 am kept me awake for hours.

  • Verified Feb 2020 · via expedia
    4/5

    Great location for Stone Mt. Park, clean, friendly and great breakfast selection ,

  • Verified Feb 2020 · via expedia
    4/5

    Great location for Stone Mt. Park, clean, friendly and great breakfast selection ,

  • John Feb 2020 · via expedia
    3/5

    Breakfast Was not good. It does not worth the money you pay for breakfast and stay

  • John Feb 2020 · via expedia
    3/5

    Breakfast Was not good. It does not worth the money you pay for breakfast and stay

  • Richard Feb 2020 · via hotels.com
    3/5

    Just to low budget and room cleanliness just was not there.

  • Richard Feb 2020 · via hotels.com
    3/5

    Just to low budget and room cleanliness just was not there.

  • Verified Nov 2019 · via expedia
    4/5

    it was exactly as expected. it was clean and functional. staff was very nice.

  • Verified Nov 2019 · via expedia
    4/5

    it was exactly as expected. it was clean and functional. staff was very nice.

  • Verified Nov 2019 · via hotels.com
    3/5

    The staff however were so friendly

  • Verified Nov 2019 · via hotels.com
    3/5

    The staff however were so friendly

  • Verified Sep 2019 · via expedia
    3/5

    You get what you pay for. This place was cheap and so was the quality

  • Verified Sep 2019 · via expedia
    3/5

    You get what you pay for. This place was cheap and so was the quality

  • Verified Sep 2019 · via expedia
    4/5

    It was my first tine there and I was nervous that it would be gross, but I was pleased with my overall stay. The air conditioning didn’t work as well as I would have liked it too. The room was extremely hot and we couldn’t get it cooled enough.

  • Verified Sep 2019 · via expedia
    4/5

    It was my first tine there and I was nervous that it would be gross, but I was pleased with my overall stay. The air conditioning didn’t work as well as I would have liked it too. The room was extremely hot and we couldn’t get it cooled enough.

  • Verified Aug 2019 · via expedia
    2/5

    There was NO phone service in my room. I asked the front office about it and they were rude by saying everyone has cellphone now. That is why we don't.

  • Verified Aug 2019 · via expedia
    2/5

    There was NO phone service in my room. I asked the front office about it and they were rude by saying everyone has cellphone now. That is why we don't.

  • Verified Aug 2019 · via expedia
    4/5

    Very pleasant registration....our room was ready as promised...and handicap ready

  • Verified Aug 2019 · via expedia
    4/5

    Very pleasant registration....our room was ready as promised...and handicap ready

  • Atalie Aug 2019 · via hotels.com
    2/5

    It was dirty the carpet felt so sticky and gross stain on the comforter was scared to sleep there

  • Atalie Aug 2019 · via hotels.com
    2/5

    It was dirty the carpet felt so sticky and gross stain on the comforter was scared to sleep there

  • Verified Aug 2019 · via expedia
    3/5

    lot quicker so the cars will not block their entrance. It is their check in problem when blocking, but they blame us for it.

  • Verified Aug 2019 · via expedia
    3/5

    lot quicker so the cars will not block their entrance. It is their check in problem when blocking, but they blame us for it.

  • Verified Jul 2019 · via expedia
    4/5

    Quick check in. Breakfast very small, just cookies.

  • Verified Jul 2019 · via expedia
    4/5

    Quick check in. Breakfast very small, just cookies.

  • Yash Jul 2019 · via expedia
    5/5

    Good staff. Clean big rooms. Owners are friendly and nice .

  • Yash Jul 2019 · via expedia
    5/5

    Good staff. Clean big rooms. Owners are friendly and nice .

  • charla Jun 2019 · via hotels.com
    3/5

    There were cigarette butts om the stairs. There were old soft drink spills all over the hallways(they had not been mopped in a long time. There was blood on the shower curtain. There was layers of soap scum on the soap dish in the shower. The entrance was often block by IN and Out patrons from next doors.

  • charla Jun 2019 · via hotels.com
    3/5

    There were cigarette butts om the stairs. There were old soft drink spills all over the hallways(they had not been mopped in a long time. There was blood on the shower curtain. There was layers of soap scum on the soap dish in the shower. The entrance was often block by IN and Out patrons from next doors.

  • Candy Jun 2019 · via hotels.com
    4/5

    It was good!

  • Candy Jun 2019 · via hotels.com
    4/5

    It was good!

  • Verified May 2019 · via hotels.com
    2/5

    Wound up leaving

  • Verified May 2019 · via hotels.com
    2/5

    Wound up leaving

  • Ozzy May 2019 · via hotels.com
    5/5

    Clerk attended was very kind and very helpful...he went out of his way to accommodate my stay...i don't know his name but I call him my friend...he even offer me to come back soon...im sure I will

  • Ozzy May 2019 · via hotels.com
    5/5

    Clerk attended was very kind and very helpful...he went out of his way to accommodate my stay...i don't know his name but I call him my friend...he even offer me to come back soon...im sure I will

  • Marco May 2019 · via hotels.com
    5/5

    It was awesome

  • Marco May 2019 · via hotels.com
    5/5

    It was awesome

  • Verified May 2019 · via expedia
    5/5

    I stayed at this property 2 different nights and both times the check in staff was friendly and helpful. Room was very clean, and smelled very clean a very safe and quiet motel. lots of parking and close to a lot of places to eat. Great value for the money I highly recommend this place.

  • Verified May 2019 · via expedia
    3/5

    It was reasonably priced, the touch key was great, the large flat screen TV and very firm bed were top of the line, free internet. The missing amenities were disappointing: no phone, no tv channel listing, no comfort chair in the corner, no lamp or unit that allowed a USB connection, and the complementary breakfast was 2 types of cold cereals, small sweet roll, and a 12 cup coffee carafe.

  • Maria Apr 2019 · via hotels.com
    5/5

    It was pleasant

  • Verified Mar 2019 · via hotels.com
    1/5

    Horrible hotel and horrible service

  • Robert Jan 2019 · via hotels.com
    3/5

    It's older in need of plumbing repair and the carpet condition was not up to par. The cereal that is left out all day every day is not really a continental breakfast as advertised.

  • Jessy Oct 2018 · via expedia
    5/5

    Came here for Escape weekend, the owners are so nice and helpful especially the wife, she helped make the stay really memorable. The room was nice, had a microwave, fridge & cofffee maker. Would definately stay again.

  • Verified Oct 2018 · via expedia
    5/5

    THANK YOU SO MUCH MOUNTAIN INN FOR THE GREAT EXPERIENCE I HAD THIS PAST WEEK 👌

  • Verified Sep 2018 · via hotels.com
    1/5

    Very very rude staff. Rooms were outdated and not very clean.

Frequently asked questions about Mountain Inn

Does Mountain Inn have free Wi-Fi?
Yes, Mountain Inn offers free Wi-Fi for all guests.
Does Mountain Inn offer parking?
Yes, Mountain Inn offers free parking on-site.
Does Mountain Inn have meeting spaces, conference centers, or conference rooms?
Mountain Inn does not list dedicated meeting or conference facilities. For business event venues in Ontario, see business hotels in Ontario.
Does Mountain Inn have a fitness center?
Mountain Inn does not list an on-site fitness center. Some properties partner with nearby gyms — check directly with the hotel.
Where is Mountain Inn located, and how walkable is the area?
Mountain Inn is located at 2289 South Mountain Avenue, Ontario, CA 91762. With a Walk Score of 72, the area is rated Very Walkable. Most errands can be completed on foot, with public transit and rideshare easily accessible.

House rules

Check in 3:00 PM
Check out 11:00 AM
Cancellation Not available
Children Not available