Hilton Garden Inn Tampa Northwest/Oldsmar

Very good

Great

The rooms were very clean and comfortable. Check in was easy and parking was convenient.

Great

Cleanliness, location, price Fitness room a bit small

Disappointing

I would like to know why I was charged the cost of the room, given that firstly it originally stated that I would pay upon arrival, and—secondly—when I reached the location, the receptionist informed me that there were no rooms available.

THE STAFF THE BEST PEOPLE OF ALL COULDN'T FIND ANFTHING WRONG

Very clean helpful staff..safe environment...could be a little better with a bar with apatizers

THE STAFF THE BEST PEOPLE OF ALL COULDN'T FIND ANFTHING WRONG

A very good 3/3.5 star hotel. Clean and spacious rooms with smart TVs. The bathrooms had everything you need. The gym was small but well equipped and clean. The only downside for my stay was lumpy / too soft pillows.

Exceptional

Good

Good

This was just a place to lay my head. The staff were friendly. The room was clean. I didn't utilize the bar or have breakfast, so I can't comment on that. Contrary to the sign in the bathroom, housecleaning came every day instead of every other day. A couple of little glitches, I couldn't make long distance calls with the phone in the room, and I had to become a Hilton Honors member to get wi-fi activated, but those weren't big deals for me. One big glitch. I had asked for a wake up call very early on check-out morning, but it never came. If it wasn't for a call I received from another party, I would have been in more of a panic than I was.

Exceptional

The location was great. My room was one of the nicest hotel rooms I have stayed in. I loved the reading lights beside the bed.

The location was great. My room was one of the nicest hotel rooms I have stayed in. I loved the reading lights beside the bed.

A consistently clean and comfortable place to stay with our little LH dachshund - we usually stay one night at a time when visiting family in that area of Tampa. The lobby area is inviting and roomy - staff is wonderful and we always seem to meet the nicest, most considerate fellow-travelers & have never experienced otherwise here. Jose, a waiter in the breakfast area is so warm and encouraging - always a bright spot in our day!

Everything was fine! Will return Breakfast options for small cereal and toast or muffin and banana etc.

We also experienced some issues during check-in, which caused significant stress for me and my family. Thankfully, the situation was eventually resolved, but it did affect our first impression.

Everything was fine! Will return Breakfast options for small cereal and toast or muffin and banana etc.

Yes

Staff was very nice & property was close to many good restaurants.

Breakfast

Rooms were supposed to be cleaned every other day, which is the only hotel i know that does that. However, do to staff shortages, they missed my day. I also had other issues with this hotel.

Exceptional

Exceptional

The staff Every room I was given was not clean or the beds weren’t made up. One room looked like someone had just left out

The staff Every room I was given was not clean or the beds weren’t made up. One room looked like someone had just left out

The room was nice except for the hair I found in my sheets when I pulled the covers back

Jose did a great job on our breakfast. He was very polite.

Room was comfortably. Staff were very friendly and helpful, especially the breakfast and bar staff. Parking was easy and accessible. The housekeeping staff were very good, but they always seemed to arrive a bit earlier than I was expecting.

Superb

It’s clear he takes pride in his work and genuinely cares about the guests’ experience. Employees like Jibri make a big difference and represent the hotel very well. I truly appreciated his excellent customer service and hope the management recognizes the great job he’s doing.

Very good

I got a suite with two queen beds , a sofa sleeper, and 2 TVs for my teenage sons and I. To say we had such a fantastic time together is an understatement. They even went to test out the pool , and the front desk staff came outside to joke with us and made it that much more memorable. I wish I could remember his name off the top of my head because he was absolutely wonderful to my kids and I. We live about 25 mins away from this hotel and have a big yearly tradition of having family bonding sleepover and junk food and movie party. This Hilton is definitely going to be our go to for this. Thank You all so much for the warm and welcoming atmosphere you provided, especially the man at the front desk. You really made us feel at home when you joked around with us about them jumping into the pool.

I got a suite with two queen beds , a sofa sleeper, and 2 TVs for my teenage sons and I. To say we had such a fantastic time together is an understatement. They even went to test out the pool , and the front desk staff came outside to joke with us and made it that much more memorable. I wish I could remember his name off the top of my head because he was absolutely wonderful to my kids and I. We live about 25 mins away from this hotel and have a big yearly tradition of having family bonding sleepover and junk food and movie party. This Hilton is definitely going to be our go to for this. Thank You all so much for the warm and welcoming atmosphere you provided, especially the man at the front desk. You really made us feel at home when you joked around with us about them jumping into the pool.

Very good

Pleasant

They went Above & Beyond to take care of a problem I had.

They went Above & Beyond to take care of a problem I had.

Staff was great!

Staff was great!

Friendly staff. Frustrating breakfast set up. Inconvenient to have to order food if breakfast is included with our stay. No fruit available or yogurt parfaits. They were out of the same food items during our entire stay. We got charged the first morning for our breakfast even though the server said it was included. The second morning we waited for 15 to 20 minutes to put in our order even though there were only 2 other couples sitting there. There was no action still and neither of the 2 workers were making food. We checked in about getting breakfast, and they said it would be another 10 to 15 minutes, because there was a couple ahead of us. We got there ahead of them, though. I asked if we could take anything to go, and they said no. We didn't get breakfast that morning cause we couldn't stay that long. The third day, we had to wait a long time again to be able to even put in an order for our food. They closed the kitchen before the 10:00 end time, even though more people arrived at 9:40 to get breakfast. Having a buffet with food just ready for guests would have been much more efficient as well as keeping food items stocked and keeping it open the time frame that is posted.

Friendly staff. Frustrating breakfast set up. Inconvenient to have to order food if breakfast is included with our stay. No fruit available or yogurt parfaits. They were out of the same food items during our entire stay. We got charged the first morning for our breakfast even though the server said it was included. The second morning we waited for 15 to 20 minutes to put in our order even though there were only 2 other couples sitting there. There was no action still and neither of the 2 workers were making food. We checked in about getting breakfast, and they said it would be another 10 to 15 minutes, because there was a couple ahead of us. We got there ahead of them, though. I asked if we could take anything to go, and they said no. We didn't get breakfast that morning cause we couldn't stay that long. The third day, we had to wait a long time again to be able to even put in an order for our food. They closed the kitchen before the 10:00 end time, even though more people arrived at 9:40 to get breakfast. Having a buffet with food just ready for guests would have been much more efficient as well as keeping food items stocked and keeping it open the time frame that is posted.

Great hotel

Great hotel

Our room was super-clean and quiet, and all the staff we encountered were friendly and helpful.

Our room was super-clean and quiet, and all the staff we encountered were friendly and helpful.

Staff was exemplary, hotel was spotless and everyone was accommodating. I highly recommend this hotel. It’s only a 20 min ride to the cruise port.

Staff was exemplary, hotel was spotless and everyone was accommodating. I highly recommend this hotel. It’s only a 20 min ride to the cruise port.

Was supposed to be a restaurant on site was no restaurant on site. Usually breakfast is free we had to pay for breakfast. Place was clean and staff friendly.

Was supposed to be a restaurant on site was no restaurant on site. Usually breakfast is free we had to pay for breakfast. Place was clean and staff friendly.

Location and the kitchen manager was very nice and accommodating and he was the only good thing. They said they had 4-5 luggage carts but they couldn't find out who took them and kept saying that a guest is keeping them in their room. This went on for over 2 days. They say they allow pets but have only a small area of grass for the to go poop in. Most staff was great but had a very rude lady on Tuesday morning. Checked in to 1st room and was really dirty with a lot of hair in the bathroom and a bunch of dirt or food left on the bedroom table top. We had to switch rooms. Over priced snack bar and breakfast.

Worst Hilton property I’ve stayed at in a long time.

Worst Hilton property I’ve stayed at in a long time.

Clean room & good breakfast!

Clean room & good breakfast!

Great stay

Great stay

Great staff

Great staff

Great hosts and pet friendly

Great hosts and pet friendly

Hotel was very clean. Close enough to Tampa and St. Pete without being right in the middle of all the traffic.

Hotel was very clean. Close enough to Tampa and St. Pete without being right in the middle of all the traffic.

Good

The hotel is very clean and the staff are very friendly and answered all my questions. Was only there for a night to attend a wedding nearby. Did not get to enjoy the breakfast as I overslept. But overall great hotel, great location to shopping and dining. Would definitely stay again.

The hotel is very clean and the staff are very friendly and answered all my questions. Was only there for a night to attend a wedding nearby. Did not get to enjoy the breakfast as I overslept. But overall great hotel, great location to shopping and dining. Would definitely stay again.

Key issues were that over the length of the stay housekeeping literally only ever came 1 time. Very annoying. Also realized halfway through the stay that there was a ZYN stuck to the ceiling above the bed.

Key issues were that over the length of the stay housekeeping literally only ever came 1 time. Very annoying. Also realized halfway through the stay that there was a ZYN stuck to the ceiling above the bed.

Nice staff

Nice staff

Amazing food! The gentleman server was incredibly helpful and responsive.

Amazing food! The gentleman server was incredibly helpful and responsive.

Clean newly built property. Conveniently located to Ruth Eckerd Hall, Clearwater (13min., ~ 7mi). n/c for parking, breakfast is available as surcharge.

Clean newly built property. Conveniently located to Ruth Eckerd Hall, Clearwater (13min., ~ 7mi). n/c for parking, breakfast is available as surcharge.

Staff was kind curteous room was beautiful clean only issue was the breakfast when I went to get breakfast the guy was kinda rude and demanded proof that i had breakfast includinded and didnt believe me until i had front desk prove it but otherwise everything was great

Staff was kind curteous room was beautiful clean only issue was the breakfast when I went to get breakfast the guy was kinda rude and demanded proof that i had breakfast includinded and didnt believe me until i had front desk prove it but otherwise everything was great

The front desk representative (I don't remember his name) was excellent and helped turn what could have been a difficult evening into a peaceful one.

The front desk representative (I don't remember his name) was excellent and helped turn what could have been a difficult evening into a peaceful one.

Convenient location

Convenient location

Excellent property! I am a hotel snob too. All staff members were so friendly & kind. Great cooked to order breakfast. Only thing I would improve on is the beds could be a bit softer but that’s preference, otherwise very comfortable stay. Highly recommend. Looks newly renovated too.

Excellent property! I am a hotel snob too. All staff members were so friendly & kind. Great cooked to order breakfast. Only thing I would improve on is the beds could be a bit softer but that’s preference, otherwise very comfortable stay. Highly recommend. Looks newly renovated too.

Clean room, plenty of parking

Clean room, plenty of parking

The main lobby smells like greasy Kitchen.

The main lobby smells like greasy Kitchen.

Convenient location in proximity to Tampa Bay Downs. In looking at google review images of the property, we saw a hot tub near the pool area and thought pool would be heated. Upon arriving, there was no hot tub, pool was freezing, ants in our bathroom, no complimentary breakfast.

The main lobby area and generally the ground floor smells like kitchen. Everything else was ok

The main lobby area and generally the ground floor smells like kitchen. Everything else was ok

The room and the facilities were very clean. The staff were friendly. I enjoyed the complimentary hot breakfast.

The room and the facilities were very clean. The staff were friendly. I enjoyed the complimentary hot breakfast.

I loved all the Christmas decorations in the lobby. It was really pretty. The room was very clean and smelled good.

I loved all the Christmas decorations in the lobby. It was really pretty. The room was very clean and smelled good.

Room was very clean, large, and nicely designed but showed lots of wear (heavily torn shower curtain, completely missing black-out shade so room very bright in the morning, both beds very lumpy with soft with pits and valleys)

Room was very clean, large, and nicely designed but showed lots of wear (heavily torn shower curtain, completely missing black-out shade so room very bright in the morning, both beds very lumpy with soft with pits and valleys)

Pardon me for not knowing his name, but the guy that was doing the breakfast was awesome. Everything was very clean and I didn’t know they were about to close but he let us get our food anyway. Very polite.

Pardon me for not knowing his name, but the guy that was doing the breakfast was awesome. Everything was very clean and I didn’t know they were about to close but he let us get our food anyway. Very polite.

Comfortable and clean

Comfortable and clean

Room was clean and comfortable

Room was clean and comfortable

Clean room, tons of places to eat around the hotel and almost all of them are walkable. I wish they have some bagged breakfast option for early morning travelers. Like some fruit and bottle of water etc. If they are looking at the email then the management can be creative with bagged breakfast options. That will make it a truly business trip friendly hotel.

Clean room, tons of places to eat around the hotel and almost all of them are walkable. I wish they have some bagged breakfast option for early morning travelers. Like some fruit and bottle of water etc. If they are looking at the email then the management can be creative with bagged breakfast options. That will make it a truly business trip friendly hotel.

parking was safe

parking was safe

the staff was excellent

the staff was excellent

Yes everything and all staff

Yes everything and all staff

No maid service available. Old room. What amenities?

No maid service available. Old room. What amenities?

Gabby ensured my stay was top tier!

Gabby ensured my stay was top tier!

Check in was easy, Travis is an awesome representative for Hilton and because of him we would make extra effort to find this particular hotel when in area. He is very friendly and made us feel at home. The room was beautiful and clean. We paid for the breakfast during reservation and it was a choice. My eggs were cooked to order. Highly recommended

Check in was easy, Travis is an awesome representative for Hilton and because of him we would make extra effort to find this particular hotel when in area. He is very friendly and made us feel at home. The room was beautiful and clean. We paid for the breakfast during reservation and it was a choice. My eggs were cooked to order. Highly recommended

That’s was no water and room was smelling bad

That’s was no water and room was smelling bad

Only cleaned the room 1 day out of 5 nights

Only cleaned the room 1 day out of 5 nights

The room was clean and had a mini fridge, microwave and Keurig. We paid for breakfast and it was worth it.

Front desk very rude. Booked through hotels.com & was told to use Apple wallet. Hotel didn’t accept & room was $200 more that expected.

Front desk very rude. Booked through hotels.com & was told to use Apple wallet. Hotel didn’t accept & room was $200 more that expected.

I would like to get my money back, I was poorly served, my reservation included breakfast, but they denied it, I had chosen the room on the app but they put me in another room, a noisy room with machines working every night, in short, a terrible stay, I will never go to that place again, all the staff are rude.

I would like to get my money back, I was poorly served, my reservation included breakfast, but they denied it, I had chosen the room on the app but they put me in another room, a noisy room with machines working every night, in short, a terrible stay, I will never go to that place again, all the staff are rude.

I was on the second floor and there was some type of plumbing back up to where the second floor and my room smelled like sewage so bad. I had to go hang out in the lobby until it was fixed . The night before check out I was at dinner and received a call from the hotel saying my roof was marked as dirty and I had to move rooms . I told them my room was spotless but they told me I needed to get my things and move to the new room . I left dinner early to go pack up my room to move to the new room . I went to the front desk and told them I was there to get the new room key and then told my it was a system glitch and that my room was fine . I missed out on the last night in town because of their glitch . they could have called me back telling me it was a glitch so I didn't miss the rest of dinner . not even a sorry

I was on the second floor and there was some type of plumbing back up to where the second floor and my room smelled like sewage so bad. I had to go hang out in the lobby until it was fixed . The night before check out I was at dinner and received a call from the hotel saying my roof was marked as dirty and I had to move rooms . I told them my room was spotless but they told me I needed to get my things and move to the new room . I left dinner early to go pack up my room to move to the new room . I went to the front desk and told them I was there to get the new room key and then told my it was a system glitch and that my room was fine . I missed out on the last night in town because of their glitch . they could have called me back telling me it was a glitch so I didn't miss the rest of dinner . not even a sorry

The odd smell of oil throw the lobby

The odd smell of oil throw the lobby

My stay was beautiful comfortable beds

I asked for an early check-in and they were supposed to text me when my room was ready, but the ball was dropped, nobody ever text me and I ended up checking in after the 3PM stamped of people. This was no way to treat a long time Hilton Honors member. I guess that’s what I get for being loyal.

I asked for an early check-in and they were supposed to text me when my room was ready, but the ball was dropped, nobody ever text me and I ended up checking in after the 3PM stamped of people. This was no way to treat a long time Hilton Honors member. I guess that’s what I get for being loyal.

Parking space roomy, spacious rooms

Parking space roomy, spacious rooms

Convenience to event I was attending. Room lacked blinds to block out sunlight or street lights. So far the have been unable to resolve or move me to a different room.

Convenience to event I was attending. Room lacked blinds to block out sunlight or street lights. So far the have been unable to resolve or move me to a different room.

Upon arriving around 2 AM, the woman at the front desk was extremely rude and unwelcoming. When we got to our room, it smelled strongly of mildew. The hotel itself feels very old, with a cheap paint job to make it look updated. The fixtures were dirty, the blinds were half ripped off, and overall the room felt neglected. They don’t provide complimentary water bottles, just overpriced generic ones in the room. On top of that, the listing claimed breakfast was included, but it was not. Very disappointing experience and definitely not worth the money.

Upon arriving around 2 AM, the woman at the front desk was extremely rude and unwelcoming. When we got to our room, it smelled strongly of mildew. The hotel itself feels very old, with a cheap paint job to make it look updated. The fixtures were dirty, the blinds were half ripped off, and overall the room felt neglected. They don’t provide complimentary water bottles, just overpriced generic ones in the room. On top of that, the listing claimed breakfast was included, but it was not. Very disappointing experience and definitely not worth the money.

Clean establishment and friendly staff.

Clean establishment and friendly staff.

All was good.

All was good.

Someone opened our door without knocking! Thank goodness I had the metal plate over it so the door wouldn’t open as I wasn’t dressed! Check out was noon and it was about 10:30 in the morning. Scared me to death. Also, we asked for a king bed but was given 2 queens. They didn’t even tell us we had to come back down and ask about it when we saw and they said they didn’t have any. Heads up would have been nice

Someone opened our door without knocking! Thank goodness I had the metal plate over it so the door wouldn’t open as I wasn’t dressed! Check out was noon and it was about 10:30 in the morning. Scared me to death. Also, we asked for a king bed but was given 2 queens. They didn’t even tell us we had to come back down and ask about it when we saw and they said they didn’t have any. Heads up would have been nice

The room was nice. Clean, quiet, dark. (Toilet seat 318 is loose)

The room was nice. Clean, quiet, dark. (Toilet seat 318 is loose)

The place was nice and clean, and the surrounding area is great and good in shopping and dining, I only give 3 stars due to the service. I stayed here many times and I remembered having the room clean and given fresh towels, unfortunately this time, i have to asked for new towels and always come back with the bed unmade.

The place was nice and clean, and the surrounding area is great and good in shopping and dining, I only give 3 stars due to the service. I stayed here many times and I remembered having the room clean and given fresh towels, unfortunately this time, i have to asked for new towels and always come back with the bed unmade.

Everything was good. Travis at the front desk was wonderful! He made it very easy and was very accommodating.

Everything was good. Travis at the front desk was wonderful! He made it very easy and was very accommodating.

Toilets seemed to struggle flushing and it was missing a free breakfast

clean room

clean room

I have stayed at this hotel several times and all was good, this time however, not so much! They have a bug problem, I woke up the very first morning with what appear to be bug bites of some kind around my neck, forehead and on my eye! My eye swelled up almost shut, the bites on my neck were red and bumpy. Really itchy ! I immediately let them know and they supposedly called an exterminator and moved us to another room. These were definitely not mosquitoe bites but I’m getting checked with the doctor. All they could say was “we’re sorry”!! Seriously ?? Staff was not well trained on their customer service, they seemed annoyed they had to do anything! Not staying there again! Beware!!!!

I have stayed at this hotel several times and all was good, this time however, not so much! They have a bug problem, I woke up the very first morning with what appear to be bug bites of some kind around my neck, forehead and on my eye! My eye swelled up almost shut, the bites on my neck were red and bumpy. Really itchy ! I immediately let them know and they supposedly called an exterminator and moved us to another room. These were definitely not mosquitoe bites but I’m getting checked with the doctor. All they could say was “we’re sorry”!! Seriously ?? Staff was not well trained on their customer service, they seemed annoyed they had to do anything! Not staying there again! Beware!!!!

Great

Great

Terrible

Terrible

That was my first visit to that property and it will be my last.

That was my first visit to that property and it will be my last.

Water should be free and continental breakfast would be great!!

Water should be free and continental breakfast would be great!!

Room had an funky odor upon check in. Staff corrected first night with spay, all good. Upon return next night the funk was back but much reduced. Management stated they would shampoo the carpet.

Room had an funky odor upon check in. Staff corrected first night with spay, all good. Upon return next night the funk was back but much reduced. Management stated they would shampoo the carpet.

TV was the clunky old fashion cable tv where channels are all over the place. It setting on the low cabinet rather than hanging on the wall where you can see it lying in the bed.

TV was the clunky old fashion cable tv where channels are all over the place. It setting on the low cabinet rather than hanging on the wall where you can see it lying in the bed.

I requested that the room be thoroughly turned down with fresh linens, but I was told no housekeeping staff were available. Instead, I was moved to another room. Ironically, on my way there, I saw a housekeeper in the hallway with a garbage can—right after being told no one was available. The second room was only slightly better. It felt damp and musty, which may have been due to humidity or recently cleaned carpets. After a few hours with the air conditioner running, the room improved somewhat, but overall, the atmosphere was uncomfortable. The next morning at checkout, staff did not ask about my stay, offer an apology, or provide any form of compensation for the inconvenience. Since I was only staying one night, I decided not to escalate the situation, but it was disappointing customer service nonetheless. Additionally, the hotel does not provide complimentary breakfast. They do offer a breakfast buffet for around $15, though I did not try it. Fortunately, there are several restaurants nearby. Overall, 👎

I requested that the room be thoroughly turned down with fresh linens, but I was told no housekeeping staff were available. Instead, I was moved to another room. Ironically, on my way there, I saw a housekeeper in the hallway with a garbage can—right after being told no one was available. The second room was only slightly better. It felt damp and musty, which may have been due to humidity or recently cleaned carpets. After a few hours with the air conditioner running, the room improved somewhat, but overall, the atmosphere was uncomfortable. The next morning at checkout, staff did not ask about my stay, offer an apology, or provide any form of compensation for the inconvenience. Since I was only staying one night, I decided not to escalate the situation, but it was disappointing customer service nonetheless. Additionally, the hotel does not provide complimentary breakfast. They do offer a breakfast buffet for around $15, though I did not try it. Fortunately, there are several restaurants nearby. Overall, 👎

Ants, no housekeeping at all between the 2 days of the stay. Trash accumulated, ran out of coffee pods and paper cups and no clean towels after the first day. Staff informed us that cleaning was every 2 days. Large language barrier with housekeeping.

Great

Great

The location. There were bed bugs on the bed next to mine! The tub in one room was clogged and the toilet in the other flushed very slow. Elevator door on the right side sounded like it was about to fall off the track!

Needs new pillows! They had very little stuffing.

Needs new pillows! They had very little stuffing.

Quiet clean room with comfortable bed and great blackout shades.

Quiet clean room with comfortable bed and great blackout shades.

We enjoyed our stay. Thank you

We enjoyed our stay. Thank you

No liquid soap in the bathroom for 2 days. Housekeeping did not pick up the trash in my room . Even though I requested. My son is 15 never used bar soap before had to soap the washcloth for him. I checked out at 0600 because I had flight to catch Staff at the desk did show some attitude. Did not look very happy. Felt like I disturbed her.

Also the room was not serviced for entire 3 days stay.

Also the room was not serviced for entire 3 days stay.

Great experience

Great experience

The property was fine, I wasn’t there long but there was mold on the ceiling in the bedroom area and the ac vent in the shower was full of dust. There were no tissues in the sink container.

The property was fine, I wasn’t there long but there was mold on the ceiling in the bedroom area and the ac vent in the shower was full of dust. There were no tissues in the sink container.

I thought we will have free breakfast but did not

Location Staff at check in less than friendly. Check out staff was good.

Excellent staff, especially bartender.

Excellent staff, especially bartender.

I like that it fit my needs and i was able to get to the placesi came there for

I like that it fit my needs and i was able to get to the placesi came there for

Was a perfect stay

Was a perfect stay

Mattresses need to be changed. Pillows need to changed. Need ventilation and a fan (aspirator) in the bathroom. There are small ants all over the flat surfaces in the room and also in the bathroom

Super clean. Customer service was great. We stayed for one night, and were out late. When we came back to the hotel there wasn’t people lingering around the area, and I felt safe walking to our room with my kids. There isn’t much parking, but aside from that it was a nice hotel.

Super clean. Customer service was great. We stayed for one night, and were out late. When we came back to the hotel there wasn’t people lingering around the area, and I felt safe walking to our room with my kids. There isn’t much parking, but aside from that it was a nice hotel.

Was upgraded without asking and very clean. Would stay again.

Was upgraded without asking and very clean. Would stay again.

travis at front desk was the most amazing helpful person . extremely kind and helped us get settled in coming from a late night trip . thank you travis you’re awesome ! hope he gets this message (the couple that arrived at midnight and had a golden doodle ) at room 414

travis at front desk was the most amazing helpful person . extremely kind and helped us get settled in coming from a late night trip . thank you travis you’re awesome ! hope he gets this message (the couple that arrived at midnight and had a golden doodle ) at room 414

Stay regularly at this property in Oldsmar. Always clean and they have friendly staff.

Stay regularly at this property in Oldsmar. Always clean and they have friendly staff.

AC was making noise and Room was not cleaned in 3 days - No complementary breakfast or coffee was offered - we had to wait 3 days to get a room both view

AC was making noise and Room was not cleaned in 3 days - No complementary breakfast or coffee was offered - we had to wait 3 days to get a room both view

Everyone was nice from front desk to servers for breakfast ! Easy convenient location to restaurants malls etc!

Everyone was nice from front desk to servers for breakfast ! Easy convenient location to restaurants malls etc!

Great hotel, the staff is very accommodating and kind. Fitness center is nice.

Great hotel, the staff is very accommodating and kind. Fitness center is nice.

Your staff, especially Ingred, was exceptionally helpful and cheerful every time I saw them.

Your staff, especially Ingred, was exceptionally helpful and cheerful every time I saw them.

Nice employee's

Nice employee's

Staff are very friendly and helpful.

Staff are very friendly and helpful.

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...

The staff was not friendly, my room was never clean, and finally, the advertisement on booking says that breakfast was included, once there they charged $14 the breakfast.....

It was a good experience, I went to a Concert? That was not far away perfect Convenience

Check in and check out was fast, room was organized and bathroom was clean but ceilings had mold all over and the room smelled damp. Very pricey hotel for the condition of the hotel. Wifi only avaliable if you become members of their hotel program which is free but really disliked the extra steps. Parking is free no breakfast included.

Check in and check out was fast, room was organized and bathroom was clean but ceilings had mold all over and the room smelled damp. Very pricey hotel for the condition of the hotel. Wifi only avaliable if you become members of their hotel program which is free but really disliked the extra steps. Parking is free no breakfast included.

It was a nice location and nice employees

It was a nice location and nice employees

The location is great,and also the staff is grat. Jose was really helpfull with our event.

The location is great,and also the staff is grat. Jose was really helpfull with our event.

There were not fresh towels every day. They said they only had housekeeping every other day.

They dont clean the room

Everything was nice except kinda smell funky

Location for MY trip.

The people in the room next to us left their dog in the room while they went out to do whatever. We were "treated" to the poor dog barking for hours over two days of our stay. While we were offered the chance to change rooms, we were more worried about the dog and its well-being,

We enjoyed our stay, the staff were WONDERFUL. The only negative was the maintenance. Two ice machine were broke, the laundry was also broke, our fridge didn’t work and we had issues with the room keys not opening doors. Other than maintenance issues, the room was spotless and very clean. The staff go above and beyond and made us feel welcome. The pool was clean and well maintained

The staff were very kind with my children. Check in went smoothly, I would stay again

Staff was very nice.

Had to hear the guy next to us getting banged several times. I dont know if the walls are too thin or he left his side of the joining door open.

Our go-to hotel when in the Oldsmar area.

Hot water in the shower Not working. And mode in the shower.

.

Near airport easy access

Awesome place and great location, near everything. I loved it.

Check in was so quick. The check in showed she truly cared about our stay. Very clean and nice!

Very accommodating

Clean and spacious rooms

The pool was closed for most of the day, the gym had no A/C, it was very warm in there and the Keurig in the room wasn't working so I had to leave the hotel to get coffee in the afternoon. Besides these, everything else was fine.

The staff were extremely obliging and helpful. Our room was clean and the location of the hotel was perfect for our visit.

We were totally disappointed that the pool was closed! It was 90 degrees! We had every intention of using the pool and relaxing by it!

I Very unhappy with the pool being empty and broke. I was looking forward to using that amenity. I would have liked to have been informed earlier in a phone call or email that it was down and unusable and be offered a room in a different establishment nearby. I would expect to be refunded or at the least heavily discounted. Thank you.

Everything was great, except the tv channel selection was awful and not easy to drive the remote control

Staff was AMAZING!! Room was clean and comfortable.

great location for my visit. Very clean and quiet. Free parking a plus.

Horrible experience! no customer service!

My fist time traveling with my small dog and I was excellent , property is very convenient is close to restaurants.

Loved the room very spacious. Your add a photo wouldn’t work.

It was nice . They didn’t have the bar open and the coffee maker was broken downstairs.

Very comfortable and quiet.

We had to get up at 3 am to catch a flight from Tampa…there was NO hot water to take a shower….its the little things that one needs at such an ungodly hour to make traveling acceptable! Truly!

We were supposed to have a king size bed and did not get one. Staff did not care.

Clean room

Thanks for clean room

The rooms are spacious and freshly updated, with plenty of room to set suitcases (other than on the floor. They are truly a pet-friendly property, too. We stay here every time we venture to the Tampa area to visit family, which is frequently.

So clean! I thought it was a brand new build! The rehab is amazing! The night time staff met me promptly and was very courteous.

Close to Tampa Downs

Rooms very clean, not liking restaurant and bar not open till 5:00. Front desk when asking for directions had no clue😢when you traveled many miles arrive want a drink and food! Found tie nail in mm our bed. Not impressed with 14.95 breakfast, so went else where.

Nice one night stay and easy 16min drive to TPA airport.

I live in Bay Area but choose Hilton if not on beach. Still provides a little pool, so 4-5 ⭐️

Slow shower drain, noisy a/c

Breakfast was a bit lacking for the room price

Wonderful stay, the staff are all very friendly, I will be back.

Large clean room with comfortable bed. Nice, clean bathroom. Great check in staff.

Would have rated higher if it wasn’t for the elevator issues not working properly.

The renovation of the entire property is nearly complete, and the new look is fresh airy and clean. Its definitely our preferred hotel when visiting NW Tampa/Oldsmar.

Clean room very quiet they've done a lot of work and it shows

Booked King bed room and got two queens. This has never happened to me before, and the bed actually mattered. Was told it’s due to booking through third party. Terrible customer service! Front desk was rather annoyed than empathetic. I will never stay with Hilton again.

Under construction so it was not like I expected

Room was nice but furniture was old bathroom was nice inconvenient using one elevator construction in main lobby breakfast in meeting room boil eggs and cereal not good

The hotel was under construction during my stay, which is probably the reason for my average rankings. However, my bathroom shower was broke and did not stay closed and my AC was not the easiest to work in the room got hot very quickly.

En cuanto a las habitaciones, son buenas y limpias.

I recently stayed at Hilton Garden Inn Tampa Northwest/Oldsmar, and it was an amazing experience! The staff were friendly and welcoming from the moment I arrived. The room was spacious, clean, and beautifully designed with all the amenities I could ask for. The bed was incredibly comfortable, ensuring a restful sleep. The hotel’s location was perfect, with easy access to local attractions and dining options. Overall, I highly recommend this hotel for anyone looking for a luxurious and convenient stay!

We chose this hotel primarily for location.

Property was under renovation , got in elevator it did not work so other elevator would not come down so had to use the stairs

Do not stay at this hotel. It is blight in the Hilton group. Hot water was slow, taking a timed five minutes to get to my room. Shades could not be adjusted to block out the parking lot lamp f an adjacent business. TV operation was very confusing. There was no instructions available--either in the room or at the front desk

A nice place to stay, comfortable, clean, and staff very friendly and welcoming

Clean room well designed, TV remote hard to navigate especially when looking for overall guide.

It was exceptionally clean and bed was very comfortable

All very clean and it was nice they had bottles of shampoo, conditioner, lotion, body wash for use. (Not the little ones but more eco-friendly large ones.)

Great staff. Very clean.

As I was driving to the place, I got a phone call from them stating that due to renovations our reservation was cancelled. They could do nothing about it. Their manager was unavailable. They were rude on the phone. I was just coming from a funeral. I do not recommend this property David Ostfeld. So far no refund

Our room was never cleaned, had to ask for towels to shower.

Room was comfortable, staff was nice… our room was never cleaned and you could hear people in next room talking at all hours of night.