Hampton Inn Oakland Downtown-City Center

Room was super spacious and clean. Hotel is conveniently located near BART station and the Chinese food options nearby are amazing. I would stay here again for sure!!

The desk was very nice and very helpful I would definitely come back There was nothing I didn't like oh that's a Hampton expensive

Quiet neighborhood, but street construction started 5am

Exceptional

Friendly staff, delicious breakfast, tea and coffee available at all times, and the hotel was very clean!

This place was so nice! Way above our expectations! Room was clean, staff was friendly, breakfast was delicious.

I had to pay them to leave. Yes, there is an extra charge to check-out early and it's not small. I chose this hotel because they offered the best rate but their early check out fee ruined that distinction. And the fee was not disclosed until the desk clerk informed me about it as I tried to check out. I did not see it on Expedia. It was not mentioned when I checked in. Nothing was said until I was headed out their door to the airport at which time there weren't any options except to pay. The clerk fumbled with a poor explanation of the fee, said he didn't have authority to waive it and attributed it to the third party booking channel. The last second surprise really spoiled an otherwise good stay. The facility is rather nice. The breakfast was good with multiple options. The downtown location is convenient. The last second charge was the only negative thing but it was enough to earn a bad rating.

Parking not included and cost $50 a day. $75 extra hold charge told about day of but released at check out. No parking and a $50 fee for valet for the day, but you have to be back before 12 if you want valet if not your 50 bucks is gone.

It was clean and comfortable.

Disappointing

.

Love the breakfasts and comfort. The beds are nice and my dog likes them. I don't have much to say. I think it was in my first stay that the shower head on the handheld did not look like it had been cleaned in eons. x_x I had to rely on weak stream from the main.

Next to Chinatown, near BART. Direct ride to San Francisco Airport. Breakfast is subpar compared to other Hampton Inn.

La ubicación, limpieza, desayuno excelente. El staff Muy amables y atentos a nuestras necesidades. Súper recomendable.

Over charged

Breakfast was very low selection available. Valet is very not caring at the hour we check in. Lights flickered off in the room at random times. I wasn’t happy of my stay as I was in other Hampton hotels.

Clean, safe, well maintained

Clean rooms. They look new/renovated recently. Friendly Staff. Breakfast was good.

Their breakfast and coffee/refreshment drinks station was very nice, as well. Our overall stay was amazing and we will definitely keep this hotel in mind for future visits. Thank you for the great stay!

Good

Was so clean Valley parking

Valley parking

Exceptional

The hotel staff was terrible not friendly or attentive parking rates are very high and breakfast was mediocre overall a nice property but the staff was absolutely the worst staff I’ve ever came across so unprofessional

Valet parking was outrageously expensive and seemingly the only option. Every light save one was not working including the bathroom light which made things inconvenient to say the least. Asked for towels and they couldn’t even bring them to the room.

Good location close to the BART underground and Oakland. Clean, good beds. Weak breakfast with little choice, many things too sweet. but no vegetables or healthy food. All plates and cutlery is plastic which is cheap but very unecological and unpleasant. Sweet juices from powder. One of the worst views from the room on a dirty roof, unable to open the window. Very noisy air-conditioning, no night mode.

Good location close to the BART underground and Oakland. Clean, good beds. Weak breakfast with little choice, many things too sweet. but no vegetables or healthy food. All plates and cutlery is plastic which is cheap but very unecological and unpleasant. Sweet juices from powder. One of the worst views from the room on a dirty roof, unable to open the window. Very noisy air-conditioning, no night mode.

Friendly and walkable to everything in central Oakland. Especially good if you're doing the Oakland Marathon or traveling on an Amtrak 30 day pass!

Exceptional

Exceptional

Parking was a major problem. It took 15 minutes to get your car and it cost $50 a night ($60 with tip). Since there were no local parking options, valet was the only way to go. I felt gouged.

The only criticism I have is that they never came to clean my room. When I first checked in I was asked if I wanted it cleaned every day or every other day. I told them I was fine with every other day. The problem is that they never came in to clean, empty trash, refill the coffee station!

Breakfast was good and ample. Valet parking added $50 to cost

Breakfast was good and ample. Valet parking added $50 to cost

Great customer service, the staff was really friendly and helpful

Great customer service, the staff was really friendly and helpful

Nice people, clean/quiet room, great breakfast. Having to ring a doorbell to enter the property - but I understand why.

Nice people, clean/quiet room, great breakfast. Having to ring a doorbell to enter the property - but I understand why.

Good

Room was

Everyone was very friendly. There was a great selection for breakfast. The coffee was good and the dining area was clean.

The staff was great! The location was convenient to the Fox Theater, which is why I booked it. However, it’s on a very noisy street/location. My room faced the main street and I could hear everything through the window. If you’re a light sleeper, it will be a challenge.

The location was very close to the venue and train station Location

The location was very close to the venue and train station Location

Amazing staff and room. Breakfast was delicious and had so many options

Pillows were great the mattress a little too firm. The staff were great, overall I would book another stay.

Large clean room, friendly staff, good breakfast. Only valet parking which was $50/night. The day valet was slightly rude because he was alone taking care of many guests checking out.

Superb

Good

Very good

This is the second time I’ve stayed at this hotel. Staff is always friendly and helpful, rooms are spotless and incredibly quiet, breakfast offerings are extensive and excellent and coffee and tea service is available 24/7. I plan on staying there again in December.

Yes staff rude as hell The staff

Yes staff rude as hell The staff

bed was comfortable and the linens were nice

very nice,very clean

Exceptional

Exceptional

Exceptional

Nothing

Very nice staff, decent property. Everyone was helpful, room was fine. Only issue was: I was there for 3 nights and my room was never cleaned once.

Standard nice Hampton inn in downtown Oakland A bit pricey but overall good for downtown

A bit pricey but overall good for downtown

Clean, safe, and friendly staff. Good location. I would stay there again.

We were in a 3rd floor room. I believe we were level with the Dance Club next door. The club sounded like it was literally on the other side of the wall! It was so loud. I could hear the DJs muffled announcements. The club closed at 2 a.m! The bass beat lasted until 2 am. The hotel said there is nothing they could do as they tried "calling the police", complaining, etc. Of course it is a private business. You cannot call the police on them for being loud when it is a dance club. BUT what Hilton could do is not put people in the rooms where it is the loudest OR you could pay to have the loudest rooms sound-proofed. It is not the first time I have stayed in a hotel near a club, reception hall, or theater. The difference here is that Hilton did no sound proofing of the rooms AND then sells them to unsuspecting customers. I couldn't fall asleep until after 2 a.m. and then had to get up early. It was terrible. I am sure that was not the first time they had to give some unhappy customer that same, We've tried everything excuse. Of course, no refund was offered.

Superb

Very good

Very clean and safe neighborhood. Small, sufficient gym with weights and cardio machines. Parking was easy with valet.

Good

Great breakfast! Friendly staff! Clean facility!

Valet parking only, but they kept the car safe. Friendly staff. Nice hot breakfast options. They have a little store if you need something quick. Room was nice and clean. Very close to shopping, and restaurants.

The hotel is apparently recently remodeled and up to date with plenty of power plugs and usb plugs by bed headboard and working desk. The internet speed is a bit of slow and difficult for zoom talk. My room practically has now windows and phone signal was very weak. Breakfast is hot and quite decent , better than I excepted. Close to Bart station ( the reason I choose to stay here.

Great service by receptionists

The rooms are very comfortable and they have everything to make your stay enjoyable. They have a refrigerator, microwave, body lotion, hand soap, shower gel, shampoo, conditioner, coffee maker, ice bucket and nice welcome message with your name on the screen when you arrive. They also have an amazing breakfast with a waffle maker. The staff is very friendly as well. I loved it!

Got a different room than what i booked. Wanted a city view room instead got the side of a building view. Its was okay.

The room is very nice! The staff is very friendly and accommodating!!! I'm impressed that my name was on the welcome screen of the TV when arrived to my room as well! The breakfast...IS EVERYTHING!!

Great, unique

Valet at $50/night! Small garbage cans in room. Three minute wait on warm water in shower on 3rd floor.

Great breakfast. Rooms are kept super clean.

I was later helped by the manager who later sent a text to make sure I was settled in. Everyone was very attentive and pleasant.

We stayed at this property for 3 days, and they never cleaned our room, first a person in the front desk told us that it was every other day and then they told us that we should of especified that we wanted it before coming in for the stay and there was nothing they could do about it.

A/C unit was perfect , access to water and ice was convenient.

Staff was super friendly and helpful

I am very happy with the room at Hampton Inn which has been updated with new large screen TV , new dresser with drawers and a free buffet breakfast with coffee.

Ok

They were not able to provide us with proper parking. They did not respond to our messages. Even when Booking contacted them, they did not answer. When we arrived at the hotel, they claimed they had not received any calls or messages. However, we showed them the messages we had sent. After that, we contacted them through Booking, and they assured us that we would have free cancellation since they couldn’t provide parking. We also had to spend extra money to book another hotel for that night. In the end, they still charged us a cancellation fee. We were expecting better and tried our best to avoid this situation and any conflict. Be aware, if a hotel insists on a cancellation fee under these circumstances, it’s best to stay away.

Bacon and eggs with fork tender country taters. Very clean. Would stay there again for sure.

I used to come here quite a bit for the last year. I’ve never had a bad experience until this stay. The night auditor on 3-14 was incredibly rude to me. The card machine wasn’t reading my card for incidentals because it was after midnight and I had to ask her to manually enter my card number after calling my bank and having them verify no charges had come in. Otherwise the staff was nice enough. Another guest mentioned there were bed bugs. All in all I won’t be back.

Fine

Clean n secure hotel, friendly staff, good breakfast offerings. Pleasant stay.

Clean room, clean lobby, quiet, friendly staff, bars and restaurants nearby within walkong distance, valet parking for a fee.

Yes

I loved my stay at the Hampton Inn Oakland Downtown-City Center. Staff were friendly and helpful and the room had everything I was looking for in a hotel room - comfortable bed, nice layout, good bathroom with lots of space and a good shower. The location was great - I loved being able to hop on the BART to head into SF or down to Hayward or east to Walnut Creek and it wasn't far from the charming Piedmont area either. I will be staying here again next time I am in town.

Very clean and great staff. Helpful and kind and I felt safe in the area. Room was nice and breakfast very good

Beds were comfy and the free breakfast is nice. Clean, well-amenitied, convenient location. Front desk guy's nice. Tub was tiny LOL And the glass sliding door for the shower kept sliding open in the other room. Had to use a wet towel to block it from opening and letting all the water out.

Yes

Yes

Everything was great

Everything was great

Excellent accommodations, staff was incredibly helpful, wonderful stay!

Excellent accommodations, staff was incredibly helpful, wonderful stay!

Room was clean and staff was helpful.

Room was clean and staff was helpful.

Great

Great

($50 a day) because don’t let guests go to the parking garage themselves! NEVER AGAIN!

($50 a day) because don’t let guests go to the parking garage themselves! NEVER AGAIN!

Good place to stay

Good place to stay

Good value if you are able add more fresh fruit ie; grapes,seasonal fruit etc.

Coffee ☕️. Cream Paying for parking. 50.00 over night is a little extreme ¹

Valet not on site and too expensive

Valet not on site and too expensive

Breakfast had different items each morning; loved the omelets and bacon. Location is good for walking and easy access to buses and Bart. Definitely recommend this hotel.

Breakfast had different items each morning; loved the omelets and bacon. Location is good for walking and easy access to buses and Bart. Definitely recommend this hotel.

The location was in close proximity to the Fox Theater. We were there for a two day New Years Eve concert. N/A

Love the room the view room was nice and clean thank you I would come back

Love the room the view room was nice and clean thank you I would come back

The rooms were great. Clea, good beds and amenities and everything worked. Good breakfast too. The staff was exceptional. The front desk provided extra assistance to get an extra room outside of the normal reservation restrictions.

The rooms were great. Clea, good beds and amenities and everything worked. Good breakfast too. The staff was exceptional. The front desk provided extra assistance to get an extra room outside of the normal reservation restrictions.

Clean room

Clean room

Staff was excellent. The room was clean the beds are the best.

Staff was excellent. The room was clean the beds are the best.

yes

yes

Close to China Town N/a

Great location and nice staff

Great location and nice staff

Comfortable, great location, friendly staff and good breakfast buffet.

It was ok for the what you paid

It was ok for the what you paid

Beautiful rooms, good breakfast.

Beautiful rooms, good breakfast.

Good

Good

There is no parking and we had to pay 50 dollars for one night parking. Also the front desk lady speaks broken English. I am not a native speaker myself but if you have an accent at least try to speak slower and louder because it's not easy to communicate.

We enjoyed our stay and an EZ walk to the Fox Theater. We wished they had a hot tub! Also floors slippery in the shower/ bathroom. Watch out!

We enjoyed our stay and an EZ walk to the Fox Theater. We wished they had a hot tub! Also floors slippery in the shower/ bathroom. Watch out!

Clean, quiet… Absolutely nothing.

Room and stay was great. Parking was the issue, hotel could not accommodate my truck. No resolution offer other than full refund for stay. Which was not an option.

Room and stay was great. Parking was the issue, hotel could not accommodate my truck. No resolution offer other than full refund for stay. Which was not an option.

only showers, no bathtubs...

We got into town a little later than expected, but the front desk person was kind, quick, and helpful. The room was clean and comfortable. Enjoyable location with Jack London, Chinatown, and Downtown all within a short to moderate walk. I would definitely stay again.

We got into town a little later than expected, but the front desk person was kind, quick, and helpful. The room was clean and comfortable. Enjoyable location with Jack London, Chinatown, and Downtown all within a short to moderate walk. I would definitely stay again.

The staff is always very polite and courteous. But there was a person already staying in the room they gave us! We walked in on them. It was awful. They quickly gave us another room but they didn't comp us at all. It was disconcerting experience.

The staff is always very polite and courteous. But there was a person already staying in the room they gave us! We walked in on them. It was awful. They quickly gave us another room but they didn't comp us at all. It was disconcerting experience.

The hotel was very clean, nicely renovated, food delivery was easy because they are connected to Grubhub, and the staff was very friendly. But it isn’t in such a nice area. Parking is costly daily and there isn’t house keeping after 4pm. If you don’t care about seeing obscene things randomly this place is great. It doesn’t bother me. I would stay here again. Although it was more expensive than the hotel around the corner, Ramada, my colleagues stayed in.

The hotel was very clean, nicely renovated, food delivery was easy because they are connected to Grubhub, and the staff was very friendly. But it isn’t in such a nice area. Parking is costly daily and there isn’t house keeping after 4pm. If you don’t care about seeing obscene things randomly this place is great. It doesn’t bother me. I would stay here again. Although it was more expensive than the hotel around the corner, Ramada, my colleagues stayed in.

The area is 100% trash - sketchy high drunk people up and down the street - Not one good restaurant around

The area is 100% trash - sketchy high drunk people up and down the street - Not one good restaurant around

Friendly staff, nice breakfast, spacious rooms, all within walking distance from stores and train stations. Excellent!

Friendly staff, nice breakfast, spacious rooms, all within walking distance from stores and train stations. Excellent!

Bed bugs bite me all over my legs during my stay.

Breakfast, clean and the staff were wonderful! They didn't have fountain drinks in the evenings:-)

Front desk Ryan was the best. Polite, helpful and very professional.

Front desk Ryan was the best. Polite, helpful and very professional.

Excellent

No parking available after hours. Valet only during daytime. Street parking unsafe and no parking lots open late night.

No parking available after hours. Valet only during daytime. Street parking unsafe and no parking lots open late night.

Nice large room, friendly staff, good breakfast included.

Nice large room, friendly staff, good breakfast included.

Nice breakfast.

Nice breakfast.

The staff was really nice and accommodating. The room was clean and very nice. Keep up the good work ☺️👍❤️

The staff was really nice and accommodating. The room was clean and very nice. Keep up the good work ☺️👍❤️

No complaints, everyone was friendly and valet was easy to communicate with.

No complaints, everyone was friendly and valet was easy to communicate with.

My vehicle was damaged by the valley service after I paid $100 for two nights of valley parking. The only other parking was on the street. Valet refused to take responsibility for the damage.

My vehicle was damaged by the valley service after I paid $100 for two nights of valley parking. The only other parking was on the street. Valet refused to take responsibility for the damage.

The room was ok. I asked for a city view when I reserved the room. What I got was a business building across the street. The house keepers were off for most of the time. We went from Monday to Saturday with no maid service. I will not stay here again.

The room was ok. I asked for a city view when I reserved the room. What I got was a business building across the street. The house keepers were off for most of the time. We went from Monday to Saturday with no maid service. I will not stay here again.

Oui

Oui

Location is great, the food and shops within walking distance we loved! Great bread, great shower pressure/soap and shampoo is fantastic. Continual breakfast includes hard boiled eggs. we had a couple interactions that were not the best with the front desk staff. There is public vaket on site. we recommend going down for your car. trust me. Def would go back and now I know who and what to avoid for the perfect stay!

Location is great, the food and shops within walking distance we loved! Great bread, great shower pressure/soap and shampoo is fantastic. Continual breakfast includes hard boiled eggs. we had a couple interactions that were not the best with the front desk staff. There is public vaket on site. we recommend going down for your car. trust me. Def would go back and now I know who and what to avoid for the perfect stay!

Great central location. Our room was clean and quiet. Comfy bed. Like the pump shampoo instead of the little bottles. Breakfast was very good. Coffee was excellent. Staff is very nice. Third party valet parking service was very good. We considered the expense as part of the room expense and feel it was an overall good value. We have paid as much in Oakland without a parking fee.

Great central location. Our room was clean and quiet. Comfy bed. Like the pump shampoo instead of the little bottles. Breakfast was very good. Coffee was excellent. Staff is very nice. Third party valet parking service was very good. We considered the expense as part of the room expense and feel it was an overall good value. We have paid as much in Oakland without a parking fee.

Great staff,nice room,decent breakfast just overall a great place to stay very pleased

Great staff,nice room,decent breakfast just overall a great place to stay very pleased

Terrible customer service. No enough parking.

Terrible customer service. No enough parking.

Upon arrival the valet sat inside and made me get out to ask to park my car. Then I was told that my car is too big to valet so I should find a place on the street or go down to the Marriott and park there and walk over to our hotel. Our Iron spit out black goop on our clothes and the ironing board was broken. Rough stay

Upon arrival the valet sat inside and made me get out to ask to park my car. Then I was told that my car is too big to valet so I should find a place on the street or go down to the Marriott and park there and walk over to our hotel. Our Iron spit out black goop on our clothes and the ironing board was broken. Rough stay

I extended my stay and the notes from my previous review remain the same! It was the male front desk agent who had the best service and hospitality hands down! Thank you! I wish I could remember his name :(

I extended my stay and the notes from my previous review remain the same! It was the male front desk agent who had the best service and hospitality hands down! Thank you! I wish I could remember his name :(

The front desk team member I forgot his name but he will definitely be the reason I come back. He had a beautiful spirit and amazing personality! I want to thank him for being the definition of hospitality! Please look at the schedule during my stay and let him read this!!!

The front desk team member I forgot his name but he will definitely be the reason I come back. He had a beautiful spirit and amazing personality! I want to thank him for being the definition of hospitality! Please look at the schedule during my stay and let him read this!!!

The staff were so friendly and the hotel was spotless! Our room very comfy! We stayed four nights and will definitely stay again our next trip to Oakland.

The staff were so friendly and the hotel was spotless! Our room very comfy! We stayed four nights and will definitely stay again our next trip to Oakland.

Love their customer Service

Love their customer Service

Comfy bed. Clean room with good storage. Took a long time to get hot water to the 6th floor. Valets are good, but plan on 5-7 minutes to get car. Quiet.

Comfy bed. Clean room with good storage. Took a long time to get hot water to the 6th floor. Valets are good, but plan on 5-7 minutes to get car. Quiet.

Very well maintained and very helpful staff.

Very well maintained and very helpful staff.

Very clean. Fr¹iendly and helpful staff.

Very clean. Fr¹iendly and helpful staff.

Very thankful that I could check in early! Everyone was so accommodating and helpful.

Very thankful that I could check in early! Everyone was so accommodating and helpful.

However, the outside of the hotel is unsafe (though we can’t blame the hotel for that). The valet advised us not to leave anything in our car, as he once witnessed a man break a car window right in front of him, not giving a damn at all. The hotel is only accessible with a keycard. A few steps away, there’s a delicious Chinese restaurant called Lee something. It has a great ambiance as well.

However, the outside of the hotel is unsafe (though we can’t blame the hotel for that). The valet advised us not to leave anything in our car, as he once witnessed a man break a car window right in front of him, not giving a damn at all. The hotel is only accessible with a keycard. A few steps away, there’s a delicious Chinese restaurant called Lee something. It has a great ambiance as well.

Room was ok, clean but the bathroom sink is draining slow. Shampoo & conditioner is almost empty. The breakfast is good.

Room was ok, clean but the bathroom sink is draining slow. Shampoo & conditioner is almost empty. The breakfast is good.

I stay here a lot and I accidentally left a foam roller in the room. The next day I called back and they had no recollection of the item. I’m sure it was discarded. This is upsetting.

I stay here a lot and I accidentally left a foam roller in the room. The next day I called back and they had no recollection of the item. I’m sure it was discarded. This is upsetting.

It was ok

It was ok

Very clean and the staff was very welcoming!

Very clean and the staff was very welcoming!

Beautifully and well-kept facility with a most welcoming staff. The light buffet breakfast that is served first thing in the morning--at no extra charge--is a great way to start the day! I used to stay at the big Marriott up the street, but the HamptonInn has all the benefits of Marriott at a much lower price!

Beautifully and well-kept facility with a most welcoming staff. The light buffet breakfast that is served first thing in the morning--at no extra charge--is a great way to start the day! I used to stay at the big Marriott up the street, but the HamptonInn has all the benefits of Marriott at a much lower price!

Real nice.

Real nice.

Everything was great!

Everything was great!

Nice people, good facility, close to transit.

Nice people, good facility, close to transit.

The staff was excellent and very helpful and friendly. One note: if you drive a large vehicle, like a full size truck, your car will not be able to be accommodated by the valet service, as I was told that my truck was too large and instead had to take it to a nearby parking garage. Not a big deal, but just something to be aware of.

The staff was excellent and very helpful and friendly. One note: if you drive a large vehicle, like a full size truck, your car will not be able to be accommodated by the valet service, as I was told that my truck was too large and instead had to take it to a nearby parking garage. Not a big deal, but just something to be aware of.

The staff are incredibly helpful and the room and hotel were pristine.

The staff are incredibly helpful and the room and hotel were pristine.

hotel was great, staff was friendly, location requires valet parking only for an separate fee OR you find parking somewhere else and walk to hotel.

hotel was great, staff was friendly, location requires valet parking only for an separate fee OR you find parking somewhere else and walk to hotel.

Staff was great and room was clean

Staff was great and room was clean

Felt neglected! We were treated as if we were from a different planet as if they were irritated by our looks and our presence!! Horrible just horrible We didn't even get our rooms cleaned once!

Felt neglected! We were treated as if we were from a different planet as if they were irritated by our looks and our presence!! Horrible just horrible We didn't even get our rooms cleaned once!

The Staff was very good

No parking. Didn't disclose valet fee before arrival

Great place, staff unique

Good

Room was clean and comfortable. Breakfast was very satisfying.

Everything was awesome

I selected this place for the free breakfast amenities, since traveling breakfast can be an expensive expense. I love the hot and cold options for breakfast. Of course downtown hotels have their cons, due to parking and having to pay. First time using Valet, and it was worth it. The only thing that was not addressed at check in, was how to function the lights in the bathroom - took a minute to realize it was key operated. I would address that to future guests. I would definitely recommend this place, especially for the off season.

The stay was good, not great. Hotel staff were nice, I am aware the valet service is third-party, but it decreased the overall professionalism of the hotel. I was not fully trusting of leaving my car somewhere it is not visible. Other than that, everything was good.

The room was very clean and comfortable, staff was warm and welcoming, and the breakfast bar was well stocked with a good variety of food and beverages. Valet parking was convenient and reasonable. We will definitely stay again.

Clean, super nice staff, definitely coming back to this hotel next time!

No complaints. Breakfast was nice but frequently had few items and people waiting for more food. Food quality was okay. The room was great and so was the staff.

Always a wonderful stay.

Yes, very clean, staff very good with customer

went for a conference that was literally across the street. happy to have stayed here. keep in mind what others have said regarding the extra money you have to put down as a safety deposit once you arrive. breakfast was good, staff was accommodating. felt safe due in-part to the key only access at the front.

Thoroughly enjoyed my stay. The staff is very friendly and professional!

Check in was difficult this time around. The check in desk staff throw my check in time back a full hour. Me and other visitors. It was very unprofessional. We had to wait in the lobby. We reported this to the supervisor and the city for poor staff service. Expedia should investigate this matter at Hampton Inn Oakland Downtown-City Center. Thank you.

excellent

Good location especially from BART but room smelled musty and furniture/carpet has seen wear

Room and property very clean. Staff was accommodating and breakfast options were great.

The hotel and room were clean and comfortable. The breakfast was great, especially the yogurt and fruit options. It was just a 3 minute walk to 12st BART, which was so convenient for me because I like to take public transportation to Oakland. I will definitely stay again. I will highly recommend this hotel to my friends and family. Thanks for a pleasant visit!

The hotel is clean overall and quiet. Breakfast was prepared onntime each morning, with variety to choose from. I would stay here again

Clean room

Hotel was great. Had to pay additional cost for valet parking.

Nice bed, clean room.

The facility was clean with friendly staff. Unable to check in early, so staff stored my luggage. Also provided us with a late breakfast past its service hours. Neighborhood not the best, some homeless around the area. Parking limited to valet only. I parked in a nearby garage for the day and then overnight valet.

Ok

Nice clean room , cozy

Loved the proximity to the BART, free breakfast and recent renovations. But, we stayed over a weekend and there was a nightclub there both nights. The eateries we saw were closed for the weekend but a quick look at the map looked like there may have been places nearby. We ended up going into the City or Berkeley to eat since we were there for Cal's Homecoming weekend. The body wash and conditioner were empty in our shower but other than that, the room was clean and modern.

The fox theater was within walking distance.

Great hotel with hot breakfast. The hotel’s $50 overnight valet parking is a must if you want to ensure your car is safe. They don’t tell you that till you arrive. Be prepared to Uber to your sports event or concert.

Clean, modern rooms and a welcoming staff. The included breakfast buffet is a highlight of this excellent facility in the heart of downtown Oakland.

Very clean. Kinda confusing with smart room, but fine once figured out.

Staff was great. Room was comfortable and clean.Shade in our room was torn. View of graffiti and garbage on the roof of the building next store was unexpected.Would be great if they had dairy free yogurt and fruit to put in yogurt.

Good

The staff was super friendly and the room was clean. Bed was a little rough but not too bad. I didn’t like that there is no parking for the property though so you have to use their valet which is fifty dollars a night. Otherwise it was a good stay.

I enjoyed my stay great staff clean room

The staff was friendly and helpful. The location was conveniently located. The rooms were nice and comfortable. We will be coming back.

I did not like the treatment in the service

Great Clean rooms, however parking is Valet only or street parking. There is a lounge at the corner of the street which makes it a high amount of people.

Breakfast

Very clean, comfortable and my husband and I love the security.

Very average stay, kind front desk staff. Clean room, very standard breakfast. Nothing mindblowing but no complaints.

Love the breakfast and fitness center! Will come back again for sure!

i'll be back.

I was pleasantly surprised with the Hampton Inn Downtown Oakland. It is around the corner from Chinatown with plenty of places to get food. It is also near public transportation. Convenient location.

Thanks

Thanks

Thanks

Great stay, recommend highly

Super nice

Clean and comfortable. Thanks

It was great the team greeted us right away helped me get settled and explained everything including parking situation what time breakfast was and room service

Great place to stay in Oakland. Fantastic staff met the needs of guests.

excellent location, near public transportation, nice breakfast, room clean and quiet

Nice property in a rough area at night did not feel safe

This place is comfy, great location, excellent food nearby, very nice flexible staff.

Good

Great staff, quiet room, good breakfast

Would stay here again

Checks all the boxes for a well priced hotel

Staff was great. Breakfast staff friendly

The hotel was great, I just did not care for the area

Great location and accommodations

Where do I start. I booked this hotel months ago for July 3-7th and prepared for my stay..today is the 5th and I’m ready to go home! The experience of my stay here has been chaotic and inconvenient. Although the staff is friendly and that is the ONLY good thing I can say. On Thursday when I checked in, I was surprised when the clerk told me my deposit for my stay would be $300 and NOT $150 which I had confirmed TWICE before coming… problem number 1. On Friday, my key began not working due to their system being down or having maintenance issues which caused them to assign my room to another guest. I just woke up from a nap around 6ish and luckily I had the security latch open or the guest would have walked in on me half naked. I went downstairs to ask what was going on about that..(no clear answers, only apologies) they proceeded to tell me that the information was somehow erased so I had to be let into my room until that got fixed… problem number 2. Today, I walked into the lobby and was greeted and informed that I needed to do the check in process again 😒… which consist of charging me again for the room that is already currently pending on my account. THAT took the cake for me, my key card started to not work again. I will NEVER EVER stay at any Hilton owned hotels in my life again. This is absolutely ridiculous!

Every thing is Amazing

Room was fine, location was great pillows were awful. No substance to them at all. I had to put things underneath them so I had any support at all.

No complaints

Everyone was very nice and helpful. Parking is expensive, and I wish they had more options. Despite the high cost, they were quick and courteous in bringing my car.

The location is very walkable in downtown Oakland. There is a Bart station 2 blocks away so I did not need a rental car. Merritt Lake and the Oakland waterfront are both a quick walk as well. Rooms are modern and comfortable with plenty of USB outlets. It was very quiet for my two nights (Saturday/Sunday). Breakfast includes the standard Hampton/Hilton options. Staff is very friendly.

Great!

Easy to get to BART. Friendly staff, giod breakfast

Further, on initial check-in the desk person gave us a room that had not been cleaned or turned. Big hassle to request a refund/credit of some sort and we DEFINITELY deserve one. For your follow-up (if y'all even care): 2rooms, Jun6-10, GC Jeter). I paid with my AmericanExpress card I may go to them and holla about what happened to us. I had my four nieces visiting from out of town. Hampton Inn had several "red zone turnovers" on this one. If you need further corroboration of what I say I can provide it. Expedia, don't let them drag y'all down!

Waited for a room 9hrs paid for a city view room, but the only thing that resembled a city view was city view written on the shades of the room.

Nice facility, tough location. Poor and expensive parking.

found stains in the sheets and the soaps were empty. there was 3 big trash cans in the parking area taking up a spot. was a hassle to check in and charged way to much for a deposit

I had a great time staying at the Inn. The staff was nice, the rooms are clean. I found plenty of food options within walking distance. My only, ONLY complaint is that the "city view" room I booked is just a room. Not a problem but if I had been salivating over a potential skyline I would've been hella disappointed. There is a window but there's no "city view". Besides that everything was absolutely lovely.

One of the worst experiences at a hotel I have ever had. My room had electric shades that were broken and would not close. I didn't realize this until late at night after a 16 hour day of travel. It was uncomfortable because anyone on the street could see into the room and there was no way to block out the lights shining into my face all night. The next morning, I was offered a new room, but I had to leave before 7 am for an event and we weren't able to pack up everything and switch rooms by the time we got the new key. I was told I could do it when I got back. In the afternoon, I was contacted and told very rudely that they would be packing up the remaining items and relocatting our belongings. Well that didn't go over well because no one wants random staff to do that. After being yelled at, we finally came to an ammicable agreement. They promised to replace the shades and we stayed in our original room. I requested to speak to property management multiple times, but never got a call back. The lady who works the overnight shift was simply the rudest person I have ever met in the hospitality industry!! At checkout, she was in the corner sleeping. She informed me the manager didn't care and didn't deal with customer complaints and neither did she. Later,I was contacted by someone else and given credit for 1 night for my troubles. I found the hotel ok, breakfast was decent, it was clean, and many staff members were very nice. But the overall experience was awful. Never again!

This hotel has bed bugs. We’ve been in and around hotels for a while so understand that this can happen, however the issue we have is that the hotel is not taking the issue seriously at all. The first night we found one in the room around midnight, and went down to the front desk to report it. They switched our room and offered us points, we then ran into some folks on their way up being checked into that floor. The next morning, in the new room we found three more bed bugs. Reported it to the front desk - they told us that they would have a manager call the next day. No manager called. I then called Hilton corporate - they said thanks for letting us know and that they’d filed a complaint. No request for any other information. Posting here since this is a public health issue and hotel management needs to take this seriously. If you’ve stayed here recently you must wash all of your sheets, clothes, and soft surfaces ASAP upon return

We came to UC Berkeley as a family for my daughter's graduation ceremony. I made a reservation the day before so that we could check in at the hotel in the morning. However, since I did not check in the night before, we were told that the reservation was canceled and that there was no room at the hotel. We were in for a big shock. Although the problem was later resolved, we unfortunately started a beautiful day very nervously. The second unexpected surprise was the parking issue. A $50 parking fee was charged for one night. Although they said they would bring the car from the garage whenever needed, they gave us a strange argument that we had to get the car out of the garage before 9 the next morning because the garage was full. I do not plan on staying at a Hampton Inn again and have recommended the same to my friends.

Limited parking

Na

Much easy checking

Nice

Convenient location to Oakland Chinatown and the BART. The rooms were very clean as a positive, but felt a little soul-less, the little attentions to detail are missed and this makes the property an okay stay but not one I'd rush to repeat. Not my first Hampton Inn, and overall I'm lukewarm on this one

Nice

Parking for the area is awful. If you use the valet it is $50 a night. So the cost of the room was actually more per night.

Clean

Quiet stay, good staff

Excellent front desk

first, they double billed me for the room and am currently struggling to get it adjusted. Just try to reach a person. Needed to speak to someone about likely late arrivals; it took 30 minutes on hold to accomplish this. breakfast is good if you like lots of suger in everything.Otherwise, standard condition.

Great location. Felt safe and secure here while staying alone.

I stayed in Oakland over night for a concert. I felt safe & comfortable. Breakfast in the morning was amazing. I had a red velvet waffle.

Good

The property looks like new and the staff were extraordinary!!

The noise from the club was very loud. could not sleep. The water dispenser filters should be changed at 5,000 bottles. They are at 10,000 and above.

Thanks.

Great place

Room clean, bes comfy however very small with a king bed in it

Nice clean hotel in downtown, walking distance to Jack London and Fox theater. No complaints.

Good value. Central location, close to BART for SF commute and various fun Oakland neighborhoods. Breakfast included. The gym has nice equipment. The valet parking is expensive but it's nice to have the car secure. This is our second time staying at this hotel, and we will continue to book here when in the area.

The rest and the coolness and thw warmth it gave. Very good

Breakfast was very sparce and I was surprised that there was no restaurant/dinner or lunch available in the hotel.

A lot of fhomeless around hotel. A man was urinating on a car tire right on front of the hotel entrance.

Ok. So...the air is fresh inside, had a melt down in Internet funtions, that was not in any bodys control. So, other than that? 100% passing grade Kudos to this facility

When it came time to check in they gave my room to someone else 5 minutes before I checked in and they sent me far away to another hotel I couldn’t get access to

I loved everything about my stay at this hotel! The only dislike that I have is that I had to check out, but that was due to it being completely booked. Will highly recommend!

In general I was pleased with the hotel. The staff are very friendly. The room is a bit small. The buffet breakfast is not very good.

The staff is friendly!

The person who checked me in was rather rude and didn't acknowledge my Platinum tier with Expedia at all. No perks or upgrade. She even gave me a room with a window facing a brick wall!

Simple and clean. No real amenities. Fine for its price.

Check-in was very easy when I arrived! The staff is very friendly and accomodating and the hotel is very clean! I appreciate the daily service for room cleaning and the free breakfast is a major plus.

The staff was very accomodating to all of my needs. When I extended my stay, everything was seamless. The staff are friendly and patient. I would highly recommend this hotel!

I came for a business trip. I would recommend Hampton Inn Oakland on 11th Street and would stay again. The bed was very comfortable. Breakfast was good. It was conveniently located 1 block from the BART station at 12th. My only complaint was when I asked for late checkout, the front desk said yes, but didn't communicate it to cleaning staff. Cleaning staff were banging on my door 30 minutes before late check out of noon while I was on the phone with a client. A plus is they just got liquor license and will sell beers in lobby soon. I loved how they carried water for a decent price and flaming hot cheetos.

Very Clean and friendly staff.

The staff could not be more exceptional at this property. Thank you for a wonderful, exceptional experience.

I liked that it was close to the marathon I ran. I did not like that the carpet was wet when we came into the room for the first time. Also, the toilet was clogged and since I stayed there on a Sunday I was told "maintenance was not available on weekends" so I asked to borrow a plunger. There was a plunger available but I was not able to unclog the toilet, so had to use the lobby restroom if I needed to. The lady at check in was also a bit rude as I asked to check out late on Sunday and she said it was not possible.

Our room was above Main Street and load cars kept us awake.

Clean, friendly, quiet and comfortable.

I love staying here. Friendly staff and clean

Friendly

We had to find another hotel as this place was scary and I was afraid to stay there. The parking was on the street and you needed to not leave valuables in vehicle, and GRAFFITI was Everywhere,. I was afraid for my life to stay there.

My stay here was wonderful, valet parking whisks your car away and the hotel itself was very safe most areas requiring a key card to gain access anywhere and the location is stellar!

Arrived in the middle of the day to find the front doors locked. After several attempts at hitting the buzzer, I was finally let in. It was ten minutes until 3 PM, and I was told since I wasn't a silver or gold member I would not be able to check in, even though my room was ready. At exactly 3 PM all of the people waiting in the lobby lined up to check-in with the one clerk on duty. When I got to my room, half of the lights and outlets, including everything in the bathroom did not work. When I was leaving to get dinner I told the clerk, who told me (for the first time) that you have to hold your key card up to a square in the room to get the lights to work. News to me. He told me if that didn't work, I would have to switch rooms since there was no maintenance person on duty until Wednesday. Got dinner, came back and tried the square. No change. I was so exhausted I decided to just stay in the room and deal with it. Then I took a shower and there was no conditioner in the bottle. Woke up before dawn and got ready in a half-dark room where half the plugs didn't work. Not a great stay.

Hotel is clean and staff is friendly. But alas, paper thin walls you can here the person snoring next door from you, which is uncomfortable and makes it difficult to sleep.