Tru by Hilton Charleston Ashley Phosphate

Buena atención al cliente

Conveniently located for what we wanted to do. Complementary breakfast was good. Property is very nice.

Enjoyed my stay. The staff was friendly. The room was clean. The breakfast was basic but good.

Exceptional

Staff was super friendly No smoking / balcony’s to smoke

One of the best hotels i have ever stayed at

Room was very clean. Parking was challenging at night due to all the large work vehicles. But hotel itself was great.

It was clean. We was in and out so we didn’t use any amenities but the room was great! I have no dislikes

Tonya at the front desk was super nice. After 10pm you have to use your room key to enter the hotel. A good safety feature.

Check-in was super easy, and both the rooms and swimming pool were clean and well maintained. The WiFi was strong, and the lobby was welcoming with comfortable areas to sit and work if you didn’t want to stay in your room. The rooms also include popular streaming apps (i.e., Netflix, Disney+, AppleTV, Youtube) so you’re not stuck watching cable television. The staff were incredibly friendly, from check-in with Ms. Naiema and Ms. Tanya to the housekeeping and custodial teams. Everyone was genuinely kind and greeted you with a smile. They also offer coffee and tea throughout the day and a breakfast buffet in the morning. I would definitely book this place again and have already shared with my local CHS friends how impressed I was with the hotel.

Clean, friendly, and good value

All staff were super friendly. Breakfast was awesome! Nice pool area with well stocked pool towels available. Room was very clean, although we found the beds to be terrible- very hard and the pillows, well, quite opposite. I would recommend this hotel to anyone staying in the area.

Great and convenient place to stay if passing through or like us, for work in NorthCharleston.

No indoor hot tub

Exceptional

Front staff was polite and very friendly. Clean and I checked in early . I would stay here again .

Definitely recommend them and would stay again

It was a great room with a great pool and breakfast!

Hotel was clean as well as our room. Breakfast was not great - we usually stay at a Holiday Inn so that was the standard used to compare it.

Staff was very friendly, check in/out was very easy. Bed sheets were a little stained on one of the beds, but otherwise clean. The breakfast area could use some work. No juice machine, it was broken down. The yogurt machine was also broken. They didn’t have regular scrambled eggs, but small omelets with peppers and other stuff inside. Not many people eat that.

Need Microwaves… is all :)

The property is well maintained and the staff is ecceptional

clean room, nice staff yummy breakfast good parking

Exceptional

The pool table at the lobby is very clever, and it is free nothing

Fun time for us and our grandsons. Nice room nice breakfast provided and friendly accomodating staff

Clean and nice Nothing. Everything was great!

Exceptional

This was the best place we stayed at in years of traveling. From being welcomed, having clean rooms with modern amenities, excellent breakfast, Hilton has done well with the design. The employees our very positive. Thank you!

Faculty was nice, clean and modern. Staff was friendly and helpful.

Our room doesn’t have a microwave, the only microwave is at the lobby and we are on the fifth floor just a hassle to heat up the food. Hopefully it could be everyfloor

The front ladies were so kind and everyone was very helpful!

Breakfast was awesome. Our stay was fantastic.

Why is housekeeping at my door at 9am if checkout is not till 12. Then I go take a few things to my car and come back housekeeping already in my room throwing away my food and things. That makes no sense at all just pissed me off

Exceptional

Staff was friendly. Room was clean and comfortable.

Limited parking. No EV charging station for non-Tesla vehicles.

Amazing Property! Loved it!

Friendly stafg

Not recommended for families

Great place to stay. We were in Charleston SC and was close to the airport and an easy drive to downtown

Staff is nice, yet. No complain. The only complain is, the hotel tax rate is very high,

The breakfast was delicious! There was a machine that made hot pancakes. There were several pancake toppings to choose from. The kids really like this! This location is already our favorite hotel to stay at in North Charleston, SC. I cannot wait to come back!

The property is very clean and new.

It was okay it was suited for workers that were staying out of town. Parking was not what I expected it was very full it was a busy location we several hotels in the same location.

The staff was very kind and helpful, also the breakfast was very good and varied 100x100 recommended!!

Clean quiet and well maintained

Very good

Great stay.

nice clean room. everyone was nice & helpful.

Exceptional

Clean. Great staff. Good prices.

Everything is very good. Thank you.

The pool table and games were a plus to our stay. And the pool was fun as well. And the staff was great I loved this hotel.

Very happy with our stay. Great breakfast with lots of options. We were there two days and they had different eggs each day. Room was clean. Everything was great and would definitely stay there again

Nothing

The hotel is conveniently located near The Citadel — about a 20-minute drive away. The rooms are very clean, spacious, and comfortable. They also offer a great buffet breakfast each morning. What truly stood out was the staff — they were tremendously amazing, friendly, and very helpful throughout the stay. They even allowed me to access the neighboring hotel’s laundry facilities free of charge, which was definitely a huge plus. The location also felt very safe and convenient, with nearby restaurants, shopping areas, gas stations, museums, zoos, and the airport all within easy reach. Highly recommend and would gladly stay here again.

Exceptional

Room was clean staff was so friendly

Everything was perfect

Clean and as described

Clean and as described

Exceptional

Everything was great! They clean the rooms every other day just an FYI but everything was clean and staff was super friendly!

The hotel was exceptionally clean, the breakfast was wonderful and the staff were great. Out original room had a horrible AC sound. The staff quickly moved us to a new room.

Very good

Perfect location after the Brandon Lake concert. We slept well and loved that there was yogurt for breakfast!

The hotel was exceptionally clean, the breakfast was wonderful and the staff were great. Out original room had a horrible AC sound. The staff quickly moved us to a new room.

Perfect location after the Brandon Lake concert. We slept well and loved that there was yogurt for breakfast!

Staff refused to let my husband check in even though his name was the one on the credit card the reservation was booked with. The manager stated it’s a safety issue but if it was such a safety issue wouldn’t you call the number on the reservation?

The hotel and room was clean, the hotel staff were all very nice, the bed was so comfortable and the bathroom was squeaky clean. Very nice experience.

Warm reception. Nice lobby. Nothing

Warm reception. Nice lobby. Nothing

Very good

Had an early flight and there was fresh coffee in the lobby at 4:30 am. Perfection!

Everything Nothing

Clean good breakfast and very friendly helpful staff

Everything

Superb

Very good

Very impressed with everything.

Staff was so great

Very good

Exceptional

The staff is attentive and friendly, the room is clean and modern. My room’s air conditioning unit was unfortunately very loud, however I told the staff at check out and they said they’d alert maintenance. I appreciated the noon checkout since my flight was mid afternoon. I would happily stay here again.

Very good

Exceptional

Friendly staff. Good breakfast. Plenty of parking.

The cleanliness the staff the pretty much everything!!!! It was well maintained but the pool was small compared to what I payed ultimately

The cleanliness the staff the pretty much everything!!!! It was well maintained but the pool was small compared to what I payed ultimately

Everything was great and staff was nice

From checking in to checking out everything was great. Whenever I'm searching for a hotel this brand is the 1st that comes to my mind. Everything always great! Room is perfect and bed always sleep good! Clean bathroom with great water pressure!!

We stayed for 3 nights, and we were told room service is every other day. On the second day before leaving the hotel, my wife put our toiletries away and cleaned up to help housekeeping. That evening when came back, housekeeping never came. I had to go to the lobby and get clean towels and find out what happened. Never found out what happened, just an apology. Now days you pay good money for a hotel stay, you want good service. The hotel was very clean, just check to make sure you will get your service.

The location was great, only 15 minutes away from downtown Charleston. The price was not bad. As you get closer to downtown, the price goes up. We stayed for 3 nights, and we were told room service is every other day. On the second day before leaving the hotel, my wife put our toiletries away and cleaned up to help housekeeping. That evening when came back, housekeeping never came. I had to go to the lobby and get clean towels and find out what happened. Never found out what happened, just an apology. Now days you pay good money for a hotel stay, you want good service. The hotel was very clean, just check to make sure you will get your service.

Exceptional

It was very artsy, and the staff was so helpful and friendly Nothing.

Not worthy of Hilton name.

Enjoyed our stay at Tru in North Charleston during a work retreat. We worked in the cheerful lobby and took breaks in the nicely appointed pool area. Breakfast food was prepared excellently. Five stars and looking forward to our return.

Very nice new hotel. Great staff. Needs more restaurants nearby.

Clean and valet parking.

Staff was very helpful

We didn't have the breakfast because we left early

Excellent all around

Wonderful. It was very clean, and the staff were super friendly.

I didn't get stay long enough

Everything was awesome

The location is great. Right next to the freeway to get downtown. The building also had gas stations and places to grab a quick bite to eat if needed. I was disappointed to have to ask for towels because the rooms weren't cleaned while I was there. We checked in on Friday. The room was supposed to be cleaned on Sunday, but it wasn't.

Very clean & nice staff. Surrounding town is my only complaint. Sketchy people walking around.

Nice and clean NA

Loud air conditioner, rattling. Loud guests all around us. Planes overhead. Very small room, cheaply furnished. Would have been less annoyed if I didn’t pay over $300 for this crappy room.

Clean

Breakfast very good. Room very nice and clean. The parking was plentiful. Would stay again at this hotel.

Pool table was fun for my son and his dad.. Little pricy

Todo más o menos los colchones están súper malos

Clean room good staff and good Breakfast

Was clean

Breakfast very good

The room was clean and breakfast was delicious , the staff were incredibly nice and friendly. Me and my sister felt very comfortable and safe.

Great facility N/a

It’s a 20 minute drive to downtown Charleston, SC from this hotel. This hotel is located near a very busy road. Even going to restaurants close by it can get complicated since you are not familiar with the area and have to deal with 6 lane traffic. Plus I wish the room had a microwave so you can warm up the leftovers or something you got for dinner.

Extremely clean

Clean, budget-friendly, polite room service, and great location.

Perfect location, very clean room and staff was amazing!

No carpet in the room The breakfast area was really clean. Dirty floor and tables. The airco in the room was very loud

Breakfast menu was simple, yet nice and fresh.

The breakfast was fresh and room was clean!

Decor, vibes, staff, and they had a decent breakfast N/a

Customer service N/a

location

Great Hotel as always staying at any Tru! Definitely Recommend!

Tru hotel was the most beautiful place to stay. I absolutely loved all the bright colors. The interarea designer is truly gifted. Tur by Hilton made me happy. The carpet color lovely. the furniture in the lobby and the way of the arrangement so lovely. My room was clean and inviting. My only complaints were that the mini refrigerator did not cool. and the fact that I had to leave the room and travel downstairs to use the microwave because there was no microwave in my room. Other than that I would still give Tru all thumbs up. Just a lovely hotel to stay.

Nice room. Clean. As advertised by other reviews… and much nicer than other hotel we almost booked.

Clean room. Nice staff. Convenient location. However, Air conditioning was lagging and loud. Only complaint. Other than that was a nice stay.

Clean room

. Love to stay here feel safe

Property was in a good location for our visit to Charleston. Airport is nearby but noise was not too bad

Excelente , estuve 8 días hospedada por motivo trabajo con mi equipo la atención fue perfecta . Desayuno rico super recomendado . Gracias

Everything was lovely compared to my last stay with the company this was by far the best experience. Everything was clean which I appreciated and in a good location. Overall, I would definitely recommend.

Our stay was comfortable and relaxing. The staff is professional. All around excellent.

Clean, modern, conveniently located, and the staff were so accommodating!

The property was super clean and the showers had great water pressure. Hotel staff was very friendly and I would definitely stay again.

Great hotel! Great location, clean, friendly staff, small mall and many food options just around the corner. Also, just a short 10 minute drive to the convention center where we needed to be for an event and it was a much more reasonable price than ones around the convention center.

Very clean place.

Room was very nice and the staff was great. I will definitely stay there the next time I’m in Charleston.

Room was very nice and the staff was great. I will definitely stay there the next time I’m in Charleston.

It was great that coffee was available 24/7. Loved having a fitness center, however, the Peleton bike was missing the thing holding the seat in place.

It was great that coffee was available 24/7. Loved having a fitness center, however, the Peleton bike was missing the thing holding the seat in place.

Great service

Great service

Always a pleasant stay

Always a pleasant stay

Amazing staff

Amazing staff

The room was very clean and the staff was very friendly.

The room was very clean and the staff was very friendly.

Yess

Yess

Always love staying at the tru! The staff are so nice and helpful. The rooms are always clean and spotless. Housekeeping does a great job! Check in is easy. Breakfast is okay. They have good pancakes. I will always recommend this hotel!

Always love staying at the tru! The staff are so nice and helpful. The rooms are always clean and spotless. Housekeeping does a great job! Check in is easy. Breakfast is okay. They have good pancakes. I will always recommend this hotel!

Everything was wonderful!

Everything was wonderful!

Everything was great except this time my pillows weren’t good felt old like the feathers left very bad pillows

Everything was great except this time my pillows weren’t good felt old like the feathers left very bad pillows

Great room, s

Great room, s

We had a terrible time on our check in. They couldn’t find our reservation and I could talk to nobody at Expedia.

We had a terrible time on our check in. They couldn’t find our reservation and I could talk to nobody at Expedia.

Every time I stay I am treated with respect and kindness. The staff is fabulous

Every time I stay I am treated with respect and kindness. The staff is fabulous

Room clean, good hot shower, comfortable beds. Friendly staff.Dead silverfish in bathroom, shower curtain way too small won’t contain shower spray, loose wall fixture in shower, no lid on toilet exposing clean towels stacked on shelf above to toilet spray.

Room clean, good hot shower, comfortable beds. Friendly staff.Dead silverfish in bathroom, shower curtain way too small won’t contain shower spray, loose wall fixture in shower, no lid on toilet exposing clean towels stacked on shelf above to toilet spray.

Staff was friendly and welcoming. The hotel was very clean and the bed was comfortable.

Staff was friendly and welcoming. The hotel was very clean and the bed was comfortable.

The entire hotel is spotless bright and inviting. Staff were pleasant, check in was a breeze. Rooms are comfortable and clean, love the tile and colors. The bed slept so good! Breakfast was good as well. Definitely will recommend and return. Only thing that was a negative was we were unable to view NFL football.

The entire hotel is spotless bright and inviting. Staff were pleasant, check in was a breeze. Rooms are comfortable and clean, love the tile and colors. The bed slept so good! Breakfast was good as well. Definitely will recommend and return. Only thing that was a negative was we were unable to view NFL football.

Parking was good. Very friendly staff towards our dogs.

Parking was good. Very friendly staff towards our dogs.

Room was clean, staff were amazing and the breakfast was always fresh

Room was clean, staff were amazing and the breakfast was always fresh

This facility exceeded my expectations. The staff was very supportive and went far beyond to make my stay unforgettable. Anyone reading this, make this hotel your home when coming to Charleston.

This facility exceeded my expectations. The staff was very supportive and went far beyond to make my stay unforgettable. Anyone reading this, make this hotel your home when coming to Charleston.

Clean, cute vibe and decor.

Clean, cute vibe and decor.

Our room was clean. The staff was exceptional especially the front desk staff. Breakfast had good choices.

Our room was clean. The staff was exceptional especially the front desk staff. Breakfast had good choices.

Great customer service

Great customer service

The room was very clean and neat. Staff was very nice. Totally enjoy our stay!! Will be using Tru for future stays.

The room was very clean and neat. Staff was very nice. Totally enjoy our stay!! Will be using Tru for future stays.

It was amzaing amazing peaceful stay.

It was amzaing amazing peaceful stay.

The hotel was clean and everyone we spoke to in the hotel staff were helpful and kind. Breakfast was solid and the 24/7 coffee was tasty. Beds were comfortable and pillows were great. The TV was huge and easy to set up with a Firestick. Shower pressure was excellent and the water got hot quickly. The shower and bathroom floors are a little slippery but not too bad. One thing that stood out to me was the board near the elevators with local dining and event recommendations.

The hotel was clean and everyone we spoke to in the hotel staff were helpful and kind. Breakfast was solid and the 24/7 coffee was tasty. Beds were comfortable and pillows were great. The TV was huge and easy to set up with a Firestick. Shower pressure was excellent and the water got hot quickly. The shower and bathroom floors are a little slippery but not too bad. One thing that stood out to me was the board near the elevators with local dining and event recommendations.

Clean room, friendly service and breakfast was great.

Clean room, friendly service and breakfast was great.

Convenient

Convenient

Very nice and cozy

Very nice and cozy

Convenient and clean. Helpful staff

Convenient and clean. Helpful staff

Staff was very friendly and welcoming!

Staff was very friendly and welcoming!

Comfortable stay and breakfast, except the non working hair dryer but everything else was good

Comfortable stay and breakfast, except the non working hair dryer but everything else was good

It’s always a pleasure everyone is super nice

It’s always a pleasure everyone is super nice

Clean and welcoming

Clean and welcoming

Great stay

Great stay

Friendly staff!

Friendly staff!

Always a pleasure to stay at Tru, the service is wonderful

Always a pleasure to stay at Tru, the service is wonderful

I love staying at this location! The staff is friendly and helpful and the rooms are very clean. The beds and pillows are the best!

I love staying at this location! The staff is friendly and helpful and the rooms are very clean. The beds and pillows are the best!

Very friendly

Very friendly

Friendly staff

Friendly staff

Room was spotless. Very nice staff during check in and check out.

Room was spotless. Very nice staff during check in and check out.

Property was clean and in a convenient location.

Property was clean and in a convenient location.

Clean, simple, all we needed for a one night stay.

Clean, simple, all we needed for a one night stay.

Parking area was very safe.

Parking area was very safe.

All the ladies that were working were absolutely wonderful.

All the ladies that were working were absolutely wonderful.

Yes

Yes

The rooms were very sterile and cold feeling. The hotel had kids running day and night unattended by adults and they were very rude, noisy, and messy in the lobby area. Both nights of our stay we hardly got any sleep because of the excessive noise in the room above us. I tried to call the front desk and no answer. Finally at 5am had to go down to front desk and ask that they deal with them. We only got 2 hours of sleep that night and maybe 3 or 4 the night before. There was not much food left for breakfast because of all of these kids and also they were playing hockey in our hallway and screaming and hitting the walls and doors with their hockey sticks and pucks. I will never be back or recommend to anyone.

The rooms were very sterile and cold feeling. The hotel had kids running day and night unattended by adults and they were very rude, noisy, and messy in the lobby area. Both nights of our stay we hardly got any sleep because of the excessive noise in the room above us. I tried to call the front desk and no answer. Finally at 5am had to go down to front desk and ask that they deal with them. We only got 2 hours of sleep that night and maybe 3 or 4 the night before. There was not much food left for breakfast because of all of these kids and also they were playing hockey in our hallway and screaming and hitting the walls and doors with their hockey sticks and pucks. I will never be back or recommend to anyone.

Wonderful !

Wonderful !

The King room was smaller than expected that's my only concern

The King room was smaller than expected that's my only concern

This was a great place, especially since we had to book last minute. We were traveling with our puppy so we needed a pet friendly place to stay. The staff were welcoming and hospitable. The accommodations were just right for what we needed—a clean place to sleep with a fitness center and pet friendly. The complimentary breakfast was also really good, especially in comparison to other hotels we’ve stayed in.

This was a great place, especially since we had to book last minute. We were traveling with our puppy so we needed a pet friendly place to stay. The staff were welcoming and hospitable. The accommodations were just right for what we needed—a clean place to sleep with a fitness center and pet friendly. The complimentary breakfast was also really good, especially in comparison to other hotels we’ve stayed in.

Clean rooms and affordable pricing

Wonderful

Overall good experience

It was great we enjoyed every thing about our stay

You advertise queen beds but the beds were clearly not queen size they are double. This was a disappointment and a tight squeeze for 2 adults to sleep in what was supposed to be queen beds. I have a queen bed at home and know the size in room was not QUEEN BEDS. I dont think I will book again with your company. When I spoke with your staff her response was oh they are Queen.

Rooms are great, but the dinner is very poor.

Room was clean and bed was great. Coffee was excellent as were the pancakes. Have stayed here multiple times and always had good experiences.

Check in was smooth, efficient and breakfast was delightful. Thank you.

/

The coffee is always on in the lobby and the buffet breakfast was very good in the morning.

Clean room friendly staff

Great stay!

The refrigerator in the room worked off and on I asked for extra blankets and I got fitted sheets other than that. Everything is OK.

We were able to bring our lab with us and he enjoyed the stay! Close to a lot of stores, and restaurants! Only negative thing would be the smell of weed through the floor, elevators and outside while we were swimming.

Everything about our stay was exceptional! The only issue I had was the bed was too firm for me, that was my only issue. The room was large and spotless. Would definitely recommend!

Very nice hotel for the price and great location

Hard mattresses and pillows that were too soft.

It was a great stay, excellent breakfast. A little noise/music from next room.

Pretty good stay

Its a not so great part of town

Good place to stau

Very comfy bed and pillows and very clean.

Excelente localidad

The placw was clean and the breakfast was good

Clean and spacious

As I told them as I checked out I would live there. Entire staff are fabulous and it’s quiet

Modern, nice feel

An okay hotel. Area is a little sketchy

Ok

Clean

As always this property is top notch!! The staff goes out of the way to make you feel at home!!

Amazing people and room

Great hotel staff

One of the ladies, took two phone calls and was trying to do other task while there was line out the door leaving the new hire trying to figure out how to check people in by herself.

Loved everything about this place!

Nice stay, good spot and very nice hotel

I will never stay at a hilton again they charged me for room i never stayed in never gve me confirmation

Well-appointed room with electrical outlets and USBs everywhere. Quiet AC made for a good night's sleep. But, my room size was smaller than average. Not a big deal traveling alone, but I imagine a bit tight for two. Excellent hot breakfast.

We stayed in for 3 days. Hotel is very clean, great customer service. like everything about the stay.

Stay was just enjoyable and hassle free.

My first time staying at a Tru by Hilton and I would stay again. The staff and management were friendly and accommodating. The hotel was very clean and the rooms were nice and comfortable. What could use some improvement was the breakfast. The juice was more of a flavored water, had only one pancake making machine which you had to wait in a line for and at times it was a long line, also there was not a variety of options to choose from and each day the breakfast was the same. All in all it was a pleasant stay.

Didn't like that there are no microwave in the room's

This hotel was very clean the staff was very friendly! Breakfast good! I would highly recommend this hotel! Tru by Hilton in North Charleston to everyone!!! Truly enjoyed our stay!! We will definitely be returning!

Closer to many places.

All of our stays at a Tru have been great and this was no different. Always clean, great and helpful staff and breakfast is amazing. Thanks for another great stay!!

Staff was attentive and friendly.

Overall, the condition of the property and the room was good. The hotel overstated the room size by 200 SF and tried to tell me that they are sorry that the room FEELS small, but it is actually 450 SF. I'm a GC and know what I'm talking about. After spending over an hour on the phone with Expedia and the hotel. I was given about a 20% refund. The only reason I picked this hotel is I wanted a big room. As of this time some of the rooms are still showing 450 SF. Buyer beware!!!

Nice parking lot- plenty of room to park- convenient location

Felt safe

I took my mom to Charleston on a mother- daughter trip. We stayed 3 days at Tru by Hilton. THANK YOU to Tiara and Cheryl at the front desk who were super professional and kind! They recommended great places to eat which were amazing. Ms. V was super kind at breakfast and made our breakfast experience great! Thanks for making our stay great. We will stay again!

The front desk was very nice. The room was clean and comfortable

It's decent. The room has plenty of outlets and charging ports. Good lighting. Everything was clean. Very surprised that the bathroom did not have an exhaust fan/ fart fan. Seems like a lot of money for this particular location.

Very clean and safe surroundings.

Very outdated and filthy room customer service was nonexistent

Very clean & comfortable

We had a great stay staff was amazing.

No Comment... But a great HOTEL!!!

Everything I liked nothing I disliked

The only thing it was missing was a mircowave and closet it would have been a 200

This hotel was amazing! All of the staff were so friendly and helpful! The breakfast was probably the best hotel breakfast I have ever had! We will be returning!

Pleasant stay! Staff was super friendly and it had a nice new atmosphere. We will definitely be staying at Tru hotels when we travel.

I really enjoyed my stay, it was quite and nice cozy

We came here for an appoitment and needed a hotel close to the clinic I just wish the beach were closer it is 40 minutes but overall great place and really clean

Cleanliness

Very nice!!

Clean and comfortable

Wonderful hotel

Mrs. Pringle was really helpful. She even recommended a nice restaurant to celebrate my wife's birthday.

text them when you need anything

We stayed here during my son’s soccer tournament and it was super convenient to the game locations as well as visiting various restaurants and entertainment spots in Charleston. Would definitely stay again!

good

Room service was not done at all for the entire stay. (3 days)

Everything was good

Hotel was great! Front desk service was just ok.

Im checking in, staff telling i will not get tehy will not honor my points because reservation was done for a 3er party, just last 22 i was in Pompano beach, i got a got a 5 stars for thiat location, my fly was delete and thay evem offer a late checking out, just customers service was total so different much better, why soo much difference on same hotel chain, training should be the same.

Dislike the clothes storage in the room. Barely space to hang clothes or drawers to store them.

Room was kinda small. Parking was frustrating. The shower didn’t get hot although the sinks would. The lighting was awful and made the room feel Denji.

Free parking, clean, friendly and helpful staff.

great location, very well maintained, and updated.

Very comfortable, clean, and modern. There was a pool table on lobby which was cool. Pool outside. Plenty of chairs to sun bathe. I had a great experience here.

Clean, safe, got a good night's sleep.

I stay in Tru's quite often. The hotels account is in my name. Usually my wife and son get to the hotel before me and have never had an issue checking in even though I am the name on the reservation. This time I added my wife to the reservation. I arrived first and was not allowed to check in. Even though I had the reservation number and the card that was used for payment, I had to just chill before they arrived. Tru needs to teach a common sense class. This was a Tru manager/trainer that would not let me check in.

The staff are kind and helpful. The rooms are clean and comfortable. The area around this block is mostly hotels but there’s lots of shopping and dining nearby. Great place! I love the all night coffee, especially because they have decaf!!

The room was very clean. I saw the staff cleaning inside and outside all the time. Staff was great. Breakfast was good.

property was nice

We were pleasantly surprised to see complimentary breakfast when we checked out in the morning.

Good breakfast!

Nice

Clean , convenient and in good shape. Bed was comfortable and check in was easy. would stay here again

The stay was great, a little noisy in the room above, but good

Like the lobby area and work out area, very modern.

A great Hotel at a great rate.

The property is situated well with other hotels in a somewhat excluded area despite a high traffic area surrounding the properties.

Property is clean and pet friendly. Everyone was super nice and very helpful when checking in.

Great place to stay.

Great place. Staff was very polite and helpful. Room was well stocked and clean.

Very nice checkin personnel. Clean room, easy access off I26…close restaurants

Only things that I didn't like was the comfort of the bed and there was no dark out curtain other then that excellent stay.

Clustered off the highway with a bunch of other hotels, so was convenient. Clean, easy and quiet. About 25 min to Charleston in traffic.

Great place to stay,

Got overcharge by $500. Staff was not accommodating.

Very nice and clean facility with a friendly staff

Clean, Friendly staff, great location. Seemed a little pricey.