Fairfield Inn & Suites Charleston North/University Area

Kerrie was amazing. Sher customer service exceeded our expectations. She greeted us warmly.

Our visit there was over night. Beds great, breakfast standard and good .

I ate cereal and toast. Just don’t like chain hotel eggs or sausage as they taste fake. Breakfast lady was cordial and spoke to me. Appears to have had a recent refresh so nothing was bad. Grounds were trashy when I arrived but were being cleaned up as I was leaving. Disconnected gutter drain causing erosion near front door. Normal chain hotel.

Good

1st Room had no working AC

Very clean! First room had no AC working so easily transferred me to another room no problem. The lady at the desk was very sweet! The pool and hot tub was nice! Also loved check out was 12 instead of 10am 1st Room had no working AC

We arrived late around 9 and checked in with Ron - who was extremely courteous and helpful - he turned the lights on in the dining room so we could play Backgammon. Breakfast was great - bed was great - shower had good pressure - AWESOME STAY!

Superb

The rooms were stuffy and outdated, the hot tub was located outside and the water was scalding hot and oversaturated with bleach. The front desk was understaffed- I had to wait for over an hour to check in. There were several unclean areas of the hotel and the breakfast was terrible. There were also several questionable individuals in the parking lot.

The rooms look just like the pictures. It was clean and my stay was comfortable. I have a hard time vetting out places, and I was weary but this was a nice stay. I love the fact that it was a non-smoking property. And the staff were welcoming.

The rooms look just like the pictures. It was clean and my stay was comfortable. I have a hard time vetting out places, and I was weary but this was a nice stay. I love the fact that it was a non-smoking property. And the staff were welcoming.

Very good

The bed had bed bugs in it, waiting on a call from the manager

Everything was top notch from the friendliness, the cleanliness, the room size, the breakfast and the locale!

Close to interstate N/A

Close to interstate N/A

Clean rooms nice staff.

Facility was very nice. Comfy bed. Spacious room. Very clean. Good location. Staff, with the exception of the very nice lady in the breakfast room, Bridgestone rude, and was not helpful when we had questions about our statement. We asked for a copy, or told they could not print a copy, I knew they had it on their computer screen and challenge them. They did print a copy and they were charges. We disagreed with With. Wow, this was a very nice facility, the staff needs additional training or replacement. .

Facility was very nice. Comfy bed. Spacious room. Very clean. Good location. Staff, with the exception of the very nice lady in the breakfast room, Bridgestone rude, and was not helpful when we had questions about our statement. We asked for a copy, or told they could not print a copy, I knew they had it on their computer screen and challenge them. They did print a copy and they were charges. We disagreed with With. Wow, this was a very nice facility, the staff needs additional training or replacement. .

Staff were helpful. Clean room

Great stay

Great property. Definitely recommend.

Very good

The room was sp¹

The hotel is fine. It seems to be very new. I was not impressed by the clerk at the desk who seemed less than friendly and more focused on other things than the customer in front of them.

Yes, I wanted to say thank you for letting us be there. I love that. The whole property is well taken care of the staff are very friendly and kind and the kitchen was very good. I will definitely recommend this to my friends and family members comments. Stay at this Fairfield Inn. And thank you again for having us. The property was well kept. I was telling my husband how clean everything was the landscaping the pool the Jacuzzi everything was good I have nothing but good comments about this place so I definitely will look forward to stay at Fairfield Inn

Yes, I wanted to say thank you for letting us be there. I love that. The whole property is well taken care of the staff are very friendly and kind and the kitchen was very good. I will definitely recommend this to my friends and family members comments. Stay at this Fairfield Inn. And thank you again for having us. The property was well kept. I was telling my husband how clean everything was the landscaping the pool the Jacuzzi everything was good I have nothing but good comments about this place so I definitely will look forward to stay at Fairfield Inn

Hotel was great! Orbitz incorrectly advertises a sofa bed in the suite which was disappointing.

Our room was clean and had all amenities we needed. The A/C in the room was on when we arrived I turned it to a lower temp that we were comfortable with. When I was finished with my shower the room was at the lower temperature. The staff that we came in touch with were amazing. Kind and friendly and always willing to help in any way.

Exceptional

Room was nice, very clean and the free breakfast was good. The only disappointing thing was that the pool and Jacuzzi were not very clean. I would stay again though.

Very clean hotel.

Very clean hotel.

Exceptional

The location was perfect.

The location was perfect.

The coffee at breakfast was ok, and there was oat milk provided. I appreciated the stiff bed, while my wife did not. The staff was friendly and accommodated my needs for a first floor room due to a medical issue. It was an extremely convenient location for my visit to a doctor at MUSC only 2 minutes away. We could hear almost everything from our room. Especially a tapping metal knocking noise from somewhere on the first floor. The doors were very noisy and slammed every time even when trying to be quiet. The property was still under renovation and seemed like sort of a mess outside. The air conditioning was roaring loud. Most of the lights were a harsh bright fluorescent. Even the TV could not be adjusted for dimness. Ceilings were too high which made the loud noises echo further and even louder. The water pressure in the sink and shower were very poor.

The coffee at breakfast was ok, and there was oat milk provided. I appreciated the stiff bed, while my wife did not. The staff was friendly and accommodated my needs for a first floor room due to a medical issue. It was an extremely convenient location for my visit to a doctor at MUSC only 2 minutes away. We could hear almost everything from our room. Especially a tapping metal knocking noise from somewhere on the first floor. The doors were very noisy and slammed every time even when trying to be quiet. The property was still under renovation and seemed like sort of a mess outside. The air conditioning was roaring loud. Most of the lights were a harsh bright fluorescent. Even the TV could not be adjusted for dimness. Ceilings were too high which made the loud noises echo further and even louder. The water pressure in the sink and shower were very poor.

Very friendly staff. Room was very clean and comfortable.

Very friendly staff. Room was very clean and comfortable.

Superb

Accommodate box truck drivers. Very nice location near food, convenience store, coffee(Starbucks) all within few feet walking distance. Staff was friendly and polite helpful with all questions/needs. No complaints

Accommodate box truck drivers. Very nice location near food, convenience store, coffee(Starbucks) all within few feet walking distance. Staff was friendly and polite helpful with all questions/needs. No complaints

Everything was just great Like everyone

The hallways smelled really good & clean. The thermostat was kinda hard to work. But once I figured it out everything was fine

The hallways smelled really good & clean. The thermostat was kinda hard to work. But once I figured it out everything was fine

It was a beautiful hotel! Staff was excellent! Highly recommend!

It was a beautiful hotel! Staff was excellent! Highly recommend!

Very good

We stay every Thanksgiving at this Hotel. The surprise this time was a walk in shower instead of the tub. That is wonderful for us as we get older. We stayed at a Fairfield Inn for several days in Jacksonville, Fl also in November. They had a different menu each day which was really nice for a long stay. Different meat, variety of fruit, omelets instead of scrambled eggs etc.

We stay every Thanksgiving at this Hotel. The surprise this time was a walk in shower instead of the tub. That is wonderful for us as we get older. We stayed at a Fairfield Inn for several days in Jacksonville, Fl also in November. They had a different menu each day which was really nice for a long stay. Different meat, variety of fruit, omelets instead of scrambled eggs etc.

Hot tub was out of repair.

Hot tub was out of repair.

this is yalls room 126 😁 Than you ❤️

this is yalls room 126 😁 Than you ❤️

We had a lovely stay, all was clean and welcoming.

We had a lovely stay, all was clean and welcoming.

Yes the room was clean receptionist welcoming

Yes the room was clean receptionist welcoming

Room was clean but we had no room service cleaning the entire stay so that was disappointing.

Room was clean but we had no room service cleaning the entire stay so that was disappointing.

Everything

Everything

Exceptional

Proximity to Charleston Southern University is a plus!! More disabled spaces at front of building by lobby entrance

Proximity to Charleston Southern University is a plus!! More disabled spaces at front of building by lobby entrance

Cleanliness - the deluxe suite was perfect.

Solid B+

Solid B+

I received cancer treatment at MUSC across the street from the hotel. My stay was relaxing and peaceful. My husband and I even stayed a few days after just to relax. Everything was clean and the service was great.

I received cancer treatment at MUSC across the street from the hotel. My stay was relaxing and peaceful. My husband and I even stayed a few days after just to relax. Everything was clean and the service was great.

Appreciate employees that go up and beyond! I wish id have got her name. Thank You!

Appreciate employees that go up and beyond! I wish id have got her name. Thank You!

Always stay there and they have improved the rooms.

Always stay there and they have improved the rooms.

See above

Staff was attentive and on the spot. Good work.

Staff was attentive and on the spot. Good work.

The property was amazing and quiet. The breakfast was the highlight and the staff were super friendly and gave us pointers on areas to visit.

The property was amazing and quiet. The breakfast was the highlight and the staff were super friendly and gave us pointers on areas to visit.

Beautiful property

Beautiful property

The staff was very nice. I will come back here. Soon

The staff was very nice. I will come back here. Soon

Everything

Everything

Bed was not comfortable Mattress need replacing

Enjoyable

Close to CSU. New hotel, clean & nice

Close to CSU. New hotel, clean & nice

employees friendly

No complaints

Extremely friendly and helpful staff. Very clean facility. Excellent breakfast. Good value.

Extremely friendly and helpful staff. Very clean facility. Excellent breakfast. Good value.

The room was very clean and comfortable, and we enjoyed the selection of live and streaming channels that were provided. Breakfast was good, also.

The room was very clean and comfortable, and we enjoyed the selection of live and streaming channels that were provided. Breakfast was good, also.

Had a great time with the family. Not as congested or expensive as downtown Charleston

Had a great time with the family. Not as congested or expensive as downtown Charleston

Could not control room temperature

Could not control room temperature

It was a nice place. We drove 4hrs for an event that got Cxld due to weather. we spent the night and left under a Tornado 🌪️ Warning

It was a nice place. We drove 4hrs for an event that got Cxld due to weather. we spent the night and left under a Tornado 🌪️ Warning

Great place!

Great place!

Clean, comfortable and very accommodating!

Clean, comfortable and very accommodating!

Nothing

NA

Good location, quiet, and good breakfast the next morning No complaints

Our bed was tilted with our heads at a lower point than our feet. This was not comfortable at all. We were disappointed, Marriott's are usually better stays.

Our bed was tilted with our heads at a lower point than our feet. This was not comfortable at all. We were disappointed, Marriott's are usually better stays.

the first room we were put in, the air conditioner would not work and the shower would only work with extremely hot water, when you would turn it to cold it would shut down completely. we informed the day MGR and when we returned that evening the night MGR was unaware of any of our concerns. he put us in another room and this one had a tub spout that would not work to transfer water to the shower head. I'm 6'5" tall and do not take BATHS. when we checked out the day MGR was not at all interested in our satisfaction

the first room we were put in, the air conditioner would not work and the shower would only work with extremely hot water, when you would turn it to cold it would shut down completely. we informed the day MGR and when we returned that evening the night MGR was unaware of any of our concerns. he put us in another room and this one had a tub spout that would not work to transfer water to the shower head. I'm 6'5" tall and do not take BATHS. when we checked out the day MGR was not at all interested in our satisfaction

Liked the friendliness of the staff, didn't appreciate being located on a floor where significant renovations were actively going on - fortunately we were gone a good portion of the time, but when morning when we tried to sleep in, the noise right outside our door made it impossible. The morning of the third day we asked that our room be (finally) made up. They offered to relocate us, but we were unable to stay and take the time to do that, and asked them to just make up the room - which they promised to do, and then failed to do, so I had to go back down to get towels after we returned that evening and found the room untouched. The room had finally been made up after our fourth day there, but woke up the following morning for an early departure prior to the availability of coffee in the lobby, and found that when they restocked our coffee in the room, they only provided one cup. Not impressed...

Liked the friendliness of the staff, didn't appreciate being located on a floor where significant renovations were actively going on - fortunately we were gone a good portion of the time, but when morning when we tried to sleep in, the noise right outside our door made it impossible. The morning of the third day we asked that our room be (finally) made up. They offered to relocate us, but we were unable to stay and take the time to do that, and asked them to just make up the room - which they promised to do, and then failed to do, so I had to go back down to get towels after we returned that evening and found the room untouched. The room had finally been made up after our fourth day there, but woke up the following morning for an early departure prior to the availability of coffee in the lobby, and found that when they restocked our coffee in the room, they only provided one cup. Not impressed...

I really loved the cleanliness of the lobby and of the room. The staff was very nice, helpful, and swift with our check-in. The room was clean and tidy. There was not anything I can say I disliked about our experience.

There was construction going on. Room had an odor to it. Didn’t feel as nice as other Fairfield’s. More run down

The hotel and rooms are clean and comfortable. The breakfast selection is less than other Fairfield hotels. I would definitely stay here again.

The hotel and rooms are clean and comfortable. The breakfast selection is less than other Fairfield hotels. I would definitely stay here again.

Very good staff. The view of the room was the back of the building facing wood area. Horrible, I smell cigarettes smoke all through the night. Didn't sleep well due to the slamming of the doors . And the room need to be dust ?

Hose keeping kept own room clean and replaced towels as needed daily.

Hose keeping kept own room clean and replaced towels as needed daily.

We had to change rooms due to malfunctioning TV . The Assistant Manager went above and beyond to help us in that proces

The hotel was a little old and beat down but was decently clean. Every member of the staff we interacted with was really friendly and helpful. The walls between rooms are decently thin so it was a bit noisy at times.

The hotel was a little old and beat down but was decently clean. Every member of the staff we interacted with was really friendly and helpful. The walls between rooms are decently thin so it was a bit noisy at times.

The pool was cold, had looked forward to that.

The pool was cold, had looked forward to that.

The young man at check in was very polite and helpful. I had some concerns at checkout. The young lady at checkout wasn’t professional and she never asked about my stay. She was kinda rude but the other young lady there with her said have a nice day ma’am . So fit wasn’t for her I would have been upset

The young man at check in was very polite and helpful. I had some concerns at checkout. The young lady at checkout wasn’t professional and she never asked about my stay. She was kinda rude but the other young lady there with her said have a nice day ma’am . So fit wasn’t for her I would have been upset

The room and hotel were very clean. Staff was friendly especially the woman who served/managed the breakfast buffet. The hot tub was very relaxing after a long day. The room seemed old but was clean and the bed was comfortable.

The room and hotel were very clean. Staff was friendly especially the woman who served/managed the breakfast buffet. The hot tub was very relaxing after a long day. The room seemed old but was clean and the bed was comfortable.

It was really good, the room was very clean and the staff was super sweet!!!

It was really good, the room was very clean and the staff was super sweet!!!

Lobby was under renovation, however this had no bearing on the quality of my stay. My room was newly renovated and very clean. Very comfy bed and plenty of room. Pool and whirlpool spa were both clean and enjoyable in the summer heat. Staff were pleasant and helpful during entire visit. Would definitely stay again.

Lobby was under renovation, however this had no bearing on the quality of my stay. My room was newly renovated and very clean. Very comfy bed and plenty of room. Pool and whirlpool spa were both clean and enjoyable in the summer heat. Staff were pleasant and helpful during entire visit. Would definitely stay again.

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The stay was nice. But no one will answer the phone. I left something very expensive and they keep hanging up on me as I am on hold, or will not answer.

The stay was nice. But no one will answer the phone. I left something very expensive and they keep hanging up on me as I am on hold, or will not answer.

Stayed for one night visiting family. Clean nice facilities staff very courteous and helpful. Located near many food options

Stayed for one night visiting family. Clean nice facilities staff very courteous and helpful. Located near many food options

Nice pool and jacuzzi. Tiny gym.

Nice pool and jacuzzi. Tiny gym.

Everything was good besides the guy that was on that night he acted like he was frustrated and didn't respond much with words he was giving more head shakes and showing a little frustration because i asked a question or 2 but the lady the next morning was excellent and the other thing i still haven't received my incidental fee back yet soo

Everything was good besides the guy that was on that night he acted like he was frustrated and didn't respond much with words he was giving more head shakes and showing a little frustration because i asked a question or 2 but the lady the next morning was excellent and the other thing i still haven't received my incidental fee back yet soo

Stay and surrounding area was excellent and accessible to restaurants.

Stay and surrounding area was excellent and accessible to restaurants.

The pool/hot tub area was clean with plenty of chairs, tables, and loungers. The gym looked sufficient, but rather small. The breakfast area was comfortable and the food was tasty. Oatmeal, cereal, waffles, yogurt, etc. The scrambled eggs were great, but the sausage and bacon were just ok. Attendants kept everything stocked and clean as people came and went for food. Overall, breakfast was good. A very nice choice, I’d choose it again if I needed to stay in the area.

The pool/hot tub area was clean with plenty of chairs, tables, and loungers. The gym looked sufficient, but rather small. The breakfast area was comfortable and the food was tasty. Oatmeal, cereal, waffles, yogurt, etc. The scrambled eggs were great, but the sausage and bacon were just ok. Attendants kept everything stocked and clean as people came and went for food. Overall, breakfast was good. A very nice choice, I’d choose it again if I needed to stay in the area.

I booked this hotel so I could enjoy my son‘s graduation from the Navy. Unfortunately, at the last minute, he cannot leave for one week so that affected me being able to stay. I was not refunded my money because it was too late to cancel. Not only was I heartbroken that I did not get to see my son graduate, but I lost almost $200 for nothing.

I booked this hotel so I could enjoy my son‘s graduation from the Navy. Unfortunately, at the last minute, he cannot leave for one week so that affected me being able to stay. I was not refunded my money because it was too late to cancel. Not only was I heartbroken that I did not get to see my son graduate, but I lost almost $200 for nothing.

Would stay again any time I travel to Charleston, S.C

Would stay again any time I travel to Charleston, S.C

The Internet was down when we arrived but they checked us in manually

The Internet was down when we arrived but they checked us in manually

Great placa

Great placa

Stay was very average. Booked another night at hotel desk because we were enjoying Charleston area 2 days before our check out and receptionist checked us out at that moment as if we didn’t have another night to stay and then charged my card for $250. I was told I’d be refunded by the GM 2 days after check out because it was a mistake and it’s been 2 weeks and my $250 has not returned to card. Still says pending and phone number listed to location will not answer. It has an automated message and will not allow you to leave a message. I am beyond upset. I will make sure to never book at this location again. Desk staff were incompetent and nobody could help until GM came in. GM came in and told me he’d be sure to refund me and force the transaction to be stopped and it was not stopped. I’m home awaiting $250 3hrs away from hotel and can’t get ANYONE on the phone. I feel robbed and the hotel was a below average in decor, amenities and even had to switch rooms at arrival bc ours had hair, and stains in bed (human dna) .. the room transferred into smelled so bad and had cigarette ashes in chair but I didn’t complain nor ask to be moved again. Beyond upset and looking to see how I can get back my hard earned money.

Stay was very average. Booked another night at hotel desk because we were enjoying Charleston area 2 days before our check out and receptionist checked us out at that moment as if we didn’t have another night to stay and then charged my card for $250. I was told I’d be refunded by the GM 2 days after check out because it was a mistake and it’s been 2 weeks and my $250 has not returned to card. Still says pending and phone number listed to location will not answer. It has an automated message and will not allow you to leave a message. I am beyond upset. I will make sure to never book at this location again. Desk staff were incompetent and nobody could help until GM came in. GM came in and told me he’d be sure to refund me and force the transaction to be stopped and it was not stopped. I’m home awaiting $250 3hrs away from hotel and can’t get ANYONE on the phone. I feel robbed and the hotel was a below average in decor, amenities and even had to switch rooms at arrival bc ours had hair, and stains in bed (human dna) .. the room transferred into smelled so bad and had cigarette ashes in chair but I didn’t complain nor ask to be moved again. Beyond upset and looking to see how I can get back my hard earned money.

Room is great but closet is too hard to open/close. Lobby is very nice but had sticky floors around the elevator and by the hot tub. Pool was a little dirty and the wi-fi died not even half way through our movie.

Room is great but closet is too hard to open/close. Lobby is very nice but had sticky floors around the elevator and by the hot tub. Pool was a little dirty and the wi-fi died not even half way through our movie.

Hotel is conveniently located near gas stations and restaurants (walking distance). Clean and quiet area.

Hotel is conveniently located near gas stations and restaurants (walking distance). Clean and quiet area.

It was a great place to stay

It was a great place to stay

Everything was great…except the elevator! The evening we checked in…the elevator quit working. We were on the third floor…did not like climbing/descending three flights of stairs. Thankfully the next morning the elevator was working!! That was really the only negative thing about our stay.

Everything was great…except the elevator! The evening we checked in…the elevator quit working. We were on the third floor…did not like climbing/descending three flights of stairs. Thankfully the next morning the elevator was working!! That was really the only negative thing about our stay.

The room was unremarkable but clean. The tv was not an old box tv, but also not a current flat screen and fairly small. The air conditioner worked intermittently. The mini fridge doesn't get cold so any leftovers will spoil. The next door neighbor's door was incredibly squeaky and they opened and shut the door at least 30 times in the morning prior to 7 am. I did ask the front desk to have maintenance WD-40 it and that seemed to take care of the squeak. It would be nice if they could figure a way to minimize the banging from when people just let the door slam. The breakfast is complimentary and I felt it was reasonable. No one cleaned the room (I know that a lot of hotels are moving towards reducing/eliminating cleaning services but it's not my preference). For the last evening someone put new towels in the room but that was the extent of the 'servicing'. Trash was not removed and nothing was cleaned or tidied. Overall, the hotel was decent but not one I would necessarily recommend. The elevator is really slow so we typically took the stairwell. There are boxes of old stained pillows and outdated artwork being stored in there on the ground level... I can only assume until trash day. It's not a great look for a space frequented by the guests.

The room was unremarkable but clean. The tv was not an old box tv, but also not a current flat screen and fairly small. The air conditioner worked intermittently. The mini fridge doesn't get cold so any leftovers will spoil. The next door neighbor's door was incredibly squeaky and they opened and shut the door at least 30 times in the morning prior to 7 am. I did ask the front desk to have maintenance WD-40 it and that seemed to take care of the squeak. It would be nice if they could figure a way to minimize the banging from when people just let the door slam. The breakfast is complimentary and I felt it was reasonable. No one cleaned the room (I know that a lot of hotels are moving towards reducing/eliminating cleaning services but it's not my preference). For the last evening someone put new towels in the room but that was the extent of the 'servicing'. Trash was not removed and nothing was cleaned or tidied. Overall, the hotel was decent but not one I would necessarily recommend. The elevator is really slow so we typically took the stairwell. There are boxes of old stained pillows and outdated artwork being stored in there on the ground level... I can only assume until trash day. It's not a great look for a space frequented by the guests.

The room was very clear upon arrival. The desk staff was very polite and nice. BUT, I was there friday till sunday and noone came to my room to clean or replace towels or anything. I was very disappointed in that.

The room was very clear upon arrival. The desk staff was very polite and nice. BUT, I was there friday till sunday and noone came to my room to clean or replace towels or anything. I was very disappointed in that.

The stay was average. Gave 4 stars overall. The biggest issue was the customer service. Checking in and out was surprisingly interesting. When we checked in I had to wait for someone to show up at the front desk. Eventually somebody came out of the office connected to front desk. Individual was in a personal call, never disconnected the call during our encounter. The employee ONLY spoke to me to tell me where the elevator was located! Checking out was a little better regarding we didn’t have to wait, but again, the employee never addressed me or spoke to me! Also, before we checked out, and well before check out time, the housekeeper knocked on our door to ask when we were leaving! I found these things odd. Customer service needs a lot of work!!!

The stay was average. Gave 4 stars overall. The biggest issue was the customer service. Checking in and out was surprisingly interesting. When we checked in I had to wait for someone to show up at the front desk. Eventually somebody came out of the office connected to front desk. Individual was in a personal call, never disconnected the call during our encounter. The employee ONLY spoke to me to tell me where the elevator was located! Checking out was a little better regarding we didn’t have to wait, but again, the employee never addressed me or spoke to me! Also, before we checked out, and well before check out time, the housekeeper knocked on our door to ask when we were leaving! I found these things odd. Customer service needs a lot of work!!!

Lovely place to stay in North Charleston

Lovely place to stay in North Charleston

Staff were super friendly and very helpful. Bfast could start a little earlier but no complaints about Hotel Quality or the Staff

Staff were super friendly and very helpful. Bfast could start a little earlier but no complaints about Hotel Quality or the Staff

The front desk clerk was very welcoming

The front desk clerk was very welcoming

No one at desk when we arrived At 8:00 pm room was never cleaned, had to get clean towels at front desk.

No one at desk when we arrived At 8:00 pm room was never cleaned, had to get clean towels at front desk.

Awesome staff. Clean and comfortable.

Awesome staff. Clean and comfortable.

The hotel had an odd smell. Very near the hospital so lots of ambiance noise. The air conditioner and the mini fridge were incredibly noisy, very difficult to sleep

The hotel had an odd smell. Very near the hospital so lots of ambiance noise. The air conditioner and the mini fridge were incredibly noisy, very difficult to sleep

Had a quick stay to visit my daughter. Very nice hotel, very convenient area.easy to get in and out, close to the interstate. Will stay here again

Had a quick stay to visit my daughter. Very nice hotel, very convenient area.easy to get in and out, close to the interstate. Will stay here again

Easy to find and good access to highway.

Easy to find and good access to highway.

Rooms were clean and staff friendly.

Rooms were clean and staff friendly.

The property was clean and well kept. The only problem I had was the front desk staff. I tried to extend my stay and the female staff member refused to help me so I checked out and went down the street to a fine hotel that welcomed me and my money. I wont be back at Fairfield

The property was clean and well kept. The only problem I had was the front desk staff. I tried to extend my stay and the female staff member refused to help me so I checked out and went down the street to a fine hotel that welcomed me and my money. I wont be back at Fairfield

Front desk very friendly and helpful. Will book again.

Front desk very friendly and helpful. Will book again.

Very nice I would definitely recommend it to friends

Very nice I would definitely recommend it to friends

the BREKFAST WAS GRAET, THE ROOM WAS GRATE , THERE WAS NO ICE MACHINE ON THE 2ND FLOOR

the BREKFAST WAS GRAET, THE ROOM WAS GRATE , THERE WAS NO ICE MACHINE ON THE 2ND FLOOR

Awesome customer service

Awesome customer service

James... excellent customer service!

James... excellent customer service!

I am going to guess that what I’ve experience was just a thing that happened and is not the norm. However, my first room had a non working tv. They were good about it and switched my room. The first night was great but the second night I came in and tried to heat my food in the microwave and all lights went out. After several attempts at resetting the breakers, the staff was able to get the ac and bathroom lights back on which was helpful but kind of annoying because I was forced to go to sleep, had to charge my phone in the bathroom and half sleep because I didn’t want to miss my alarm going off at 5am as I had to be up and gone by 5:30am. Disturbing but otherwise I love the convenience of location and overall upkeep.

I am going to guess that what I’ve experience was just a thing that happened and is not the norm. However, my first room had a non working tv. They were good about it and switched my room. The first night was great but the second night I came in and tried to heat my food in the microwave and all lights went out. After several attempts at resetting the breakers, the staff was able to get the ac and bathroom lights back on which was helpful but kind of annoying because I was forced to go to sleep, had to charge my phone in the bathroom and half sleep because I didn’t want to miss my alarm going off at 5am as I had to be up and gone by 5:30am. Disturbing but otherwise I love the convenience of location and overall upkeep.

My mom takes chemo treatment across the street at the MUSC infusion center. This facility is perfect for a few nights stay. The beds are the most comfortable I have felt at a hotel in a long time. The staff is very friendly and accommodates also any of our request. They even allowed us to do a late check out when my mom treatment ran over.

My mom takes chemo treatment across the street at the MUSC infusion center. This facility is perfect for a few nights stay. The beds are the most comfortable I have felt at a hotel in a long time. The staff is very friendly and accommodates also any of our request. They even allowed us to do a late check out when my mom treatment ran over.

Overall nice hotel

Overall nice hotel

Stayed here for a cousins get together. Staff was helpful getting us on the same floor and they were very friendly. Beds were comfortable and the room always smelled good. Would stay here again the next time we are in Charleston. Not a bad drive to historic Charleston. There are lots of good restaurants around the hotel.

Stayed here for a cousins get together. Staff was helpful getting us on the same floor and they were very friendly. Beds were comfortable and the room always smelled good. Would stay here again the next time we are in Charleston. Not a bad drive to historic Charleston. There are lots of good restaurants around the hotel.

The beds were the most comfortable!! Great customer service!

The beds were the most comfortable!! Great customer service!

This hotel was very clean and quiet. Staff very friendly. Only downside was the breakfast options. Eggs watery and mini quiche were over cooked. Starbucks across the parking lot in case you want a quick breakfast.

This hotel was very clean and quiet. Staff very friendly. Only downside was the breakfast options. Eggs watery and mini quiche were over cooked. Starbucks across the parking lot in case you want a quick breakfast.

Good hotel and centrally located. Conveniently accessible to airport.

Good hotel and centrally located. Conveniently accessible to airport.

Very nice staff.

Very nice staff.

We had a very nice stay. The beds were comfortable and room was clean and updated. High recommend.

We had a very nice stay. The beds were comfortable and room was clean and updated. High recommend.

So we stayed for the better part of the last week, 5 days between June 7 and June 12. It was an older hotel, small closet, but that didn't bother me. Mike who checked us in and out on first and last day was good. Ron was on duty the night prior to our leaving, Sunday June 11. We'd called to ask for room refresh that morn, they said yes, got back late to find unmade beds, no new towels, and mound of dirty towels 4 ft high in bathroom. Went downstairs to explain problem, and no front desk person on post. Had to wait 5 minutes. Ron comes in, I explain issue, he says "I can't help you." I said: "Correction, there are actually TWO people who could fix this problem -- you and me -- but neither of us WANT to make my beds or service my room at midnight." I then asked him to refund a night of stay, and he said again "I can't" but told me I could "talk to his supervisor in the morning." I asked if she'd be "on at 4 a.m., b/c we had to leave for airport at 4:30" and he said no. I asked him to leave her a note, and he said he could not. At that point, staring at a white male who was at least my age, I was pretty livid -- b/c whether or not Ron wanted to admit he COULD read, write, make beds, and get clean towels -- the fact was he COULD ... and he was just being straight up unhelpful and specializing in telling the guest what I could NOT have. I explained that from 2016 thru Mar 2020, we stayed at Marriott properties once a week, on average. STILL NO HELP. I'm livid....

So we stayed for the better part of the last week, 5 days between June 7 and June 12. It was an older hotel, small closet, but that didn't bother me. Mike who checked us in and out on first and last day was good. Ron was on duty the night prior to our leaving, Sunday June 11. We'd called to ask for room refresh that morn, they said yes, got back late to find unmade beds, no new towels, and mound of dirty towels 4 ft high in bathroom. Went downstairs to explain problem, and no front desk person on post. Had to wait 5 minutes. Ron comes in, I explain issue, he says "I can't help you." I said: "Correction, there are actually TWO people who could fix this problem -- you and me -- but neither of us WANT to make my beds or service my room at midnight." I then asked him to refund a night of stay, and he said again "I can't" but told me I could "talk to his supervisor in the morning." I asked if she'd be "on at 4 a.m., b/c we had to leave for airport at 4:30" and he said no. I asked him to leave her a note, and he said he could not. At that point, staring at a white male who was at least my age, I was pretty livid -- b/c whether or not Ron wanted to admit he COULD read, write, make beds, and get clean towels -- the fact was he COULD ... and he was just being straight up unhelpful and specializing in telling the guest what I could NOT have. I explained that from 2016 thru Mar 2020, we stayed at Marriott properties once a week, on average. STILL NO HELP. I'm livid....

All was fine - advertised as close to the airport, but didn’t have the convenience of airport services. Glad I kept the rental car and didn’t assume there was a shuttle!

All was fine - advertised as close to the airport, but didn’t have the convenience of airport services. Glad I kept the rental car and didn’t assume there was a shuttle!

The room was super clean and fresh. The bed was amazingly comfortable and the front desk staff was super friendly. Great location - you are 15 to 20 minutes from all of the sightseeing without being too close.

The room was super clean and fresh. The bed was amazingly comfortable and the front desk staff was super friendly. Great location - you are 15 to 20 minutes from all of the sightseeing without being too close.

The rude people packed up al the breakfast and didn’t leave any for anyone else. There was not enough food left for other guests and hotel didn’t have any more so we had to go out for breakfast.

The rude people packed up al the breakfast and didn’t leave any for anyone else. There was not enough food left for other guests and hotel didn’t have any more so we had to go out for breakfast.

Elevators were out of service.

Elevators were out of service.

Roof smelled like old wet towels Elevator was broken and no call to warn us Bathroom had black mold on caulking of shower Bed springs completely blown out, no cushion, felt like a pull out couch mattress or a cot. Breakfast food was days old, the hard boiled eggs were gelatinous, not fresh. Manager gave a refund for stay.

Roof smelled like old wet towels Elevator was broken and no call to warn us Bathroom had black mold on caulking of shower Bed springs completely blown out, no cushion, felt like a pull out couch mattress or a cot. Breakfast food was days old, the hard boiled eggs were gelatinous, not fresh. Manager gave a refund for stay.

Bathroom floors were stained and dirty.

Bathroom floors were stained and dirty.

Extremely clean. Very nice. Would stay again for sure

Extremely clean. Very nice. Would stay again for sure

It was off the road

It was off the road

No complaints, enjoyable stay, comfortable, breakfast offering could be improved.

The property was in a convenient location not far from the interstate. However, for the $200 rate/night, the hotel was awful. The hallway smelled terrible where our room was located. The bed was lumpy. I didn't sleep well at all. Baby roach was crawling up the wall beside the bed. The tub and sink was cloaked backing up with water. This was one the worst Marriot stays that we have ever experienced.

Good location. Kind of an old facility. Floors are broken up, so lots of loud foot stomping at night.

Horrible customer service

Check in process was awesome and the front desk attendant was very nice, and professional. I believe her name was tasia. Definitely where I would come back

We stayed 3 nights it was very clean and the staff were super friendly

Clean and the staff wasn't helpful and friendly. Breakfast was really good.

My daughter and I had a very lovely time at this hotel. It is close to many restaurants, grocery stores, a pharmacy and banks.

DELICIOUS BREAKFAST! Best continental we've ever had! And ALL of the staff, front front desk, to house cleaning, to cook, were all wonderfully friendly!

Friendly staff. Property is showing its age. The area was good also.

This was an ideal place for my son's team to stay as well as for the moms!

It has been a trouble free stay.

The property was centrally located to the family member I visited as well as restaurants, shopping, and has great amenities. The hotel was very clean, the beds were very comfy, the facilities' ambiance is great, and the staff is very friendly.

Visiting Charleston Southern so a great location for that. Plenty of food choices around. Very friendly staff. Good breakfast. Clean rooms.

Hotel really needs updates!! Bathrooms and beds are horrible. Either had extremely hot water or none at all. The breakfast was a joke. Way over priced. Holiday Inn next door was way better

Our stay was very nice. The man at the late night desk was super sweet ( was so tired I forgot to get his name) our room was so clean and nice. The only complaint I had was I went to get a coffee at 11 am and it was gone. Maybe they don’t have coffee all day ?? Most hotels now do. But that’s ok, really there was coffee in the room. I really just wanted creamer for it. Clean clean was the best thing.

Really good trip, drove up to see my fiancé who's at the goose creek nuclear power training command and stayed here for the night. Really clean and comfortable, only downside is the infotainment. Really old tv's and electronics.

Cleaniness is what you expect Excellent

every thing was great, But one thing and that was that I found bugs in the bed and when I squelch it's blood was red not sure what kinda of bug is was.