DoubleTree by Hilton North Charleston - Convention Center
About DoubleTree by Hilton North Charleston - Convention Center
This North Charleston DoubleTree by Hilton offers free area transfer to the Tanger Outlet Mall (2789 ft), Charleston Area Convention Center (1 mi), and Charleston International Airport (3 mi). Free WiFi is provided in every room. A microwave, refrigerator and Keurig coffee machine are standard in every room. A 42-inch flat-screen TV is also provided. Studio rooms have a separate living area with a 55-inch flat-screen TV and a sofa bed. Guests are greeted with a warm chocolate chip cookie at check-in. Free access to the outdoor pool, hot tub, and 24-hour fitness center is included. Downtown Charleston are both 9.9 mi from DoubleTree by Hilton North Charleston Convention Center. Folly Beach is 19 mi from DoubleTree by Hilton North Charleston Convention Center.
Amenities
- 24-hour front desk
- Meeting space
- Fitness center
- On-site dining
- Bar / lounge
- Café / coffee shop
- Breakfast available
- Business center
- Express check-in / check-out
- Concierge
- Dry cleaning
- Self-service laundry
- Luggage storage
- Full kitchen / kitchenette
- In-room refrigerator
- In-room microwave
- Pool
- Spa / sauna
- Family friendly
- Wheelchair accessible
- Airport shuttle
- Smoke-free property
- Air conditioning
- Elevator
Reviews
The hotel has a beautiful property with friendly and helpful staff. However, cleanliness and maintenance issues are frequently mentioned, with some guests reporting problems with air conditioning, lighting, and bathroom facilities. The location is generally praised for its convenience to the airport, downtown area, and local attractions.
- Friendly and helpful staff
- Convenient location
- Cleanliness and maintenance issues
- Air conditioning, lighting, and bathroom problems
- 5/5
Staff
- 5/5
Exceptional
- 5/5
Quiet enjoyment was beautiful! Breakfast pancakes were amazing. I booked a king room but walked into a double. Was a little disappointed but it was still a good visit.
- 2.5/5
Passable
- 5/5
Great place to stay!
- 5/5
Excellent staff
- 2/5
Booked two rooms, one room the AC was blowing water out, plus the temperature never went down. Went to the front desk, told us they are full, not able to even give discount since it’s a third party booking. It’s cheap for a reason…..
- 5/5
Exceptional
- 5/5
Clean environment, friendly staff, felt safe.
- 4.5/5
I will highly recommend to anybody.
- 4.5/5
I will highly recommend to anybody.
- 0.5/5
Everything
- 4/5
It was a nice stay. Clean room, a bit cramped eith furniture but overall a good stay.
- 5/5
Exceptional
- 5/5
5 minutes to the airport!!
- 3/5
The bathroom felt quite dated and is in need of a refresh. Additionally, we experienced issues with the central air conditioning; it wouldn't regulate properly and stayed on high. We had to constantly manually toggle it on and off just to maintain a comfortable temperature in the room.
- 5/5
Everything is amazing, just the pool area needs work
- 5/5
Professionalism and cleanliness
- 5/5
Professionalism and cleanliness
- 0.5/5
Nothing Stayed here during my son’s soccer tournament in Charleston and had a very disappointing experience. Despite paying a high price, the room was dirty and the AC didn’t work. Maintenance was unable to fix it, and we were forced to sleep in an 80-degree room. Housekeeping removed our towels but failed to replace them. After nearly two hours of back-and-forth with the front desk—who initially told us the hotel was sold out—they came at 11 PM, when my family was already asleep, to offer another room. The situation was handled in a rude and unprofessional manner. Overall, the poor service and unacceptable conditions completely ruined our stay. Very disappointing, especially from DoubleTree by Hilton. I would not stay here again.
- 0.5/5
Nothing Stayed here during my son’s soccer tournament in Charleston and had a very disappointing experience. Despite paying a high price, the room was dirty and the AC didn’t work. Maintenance was unable to fix it, and we were forced to sleep in an 80-degree room. Housekeeping removed our towels but failed to replace them. After nearly two hours of back-and-forth with the front desk—who initially told us the hotel was sold out—they came at 11 PM, when my family was already asleep, to offer another room. The situation was handled in a rude and unprofessional manner. Overall, the poor service and unacceptable conditions completely ruined our stay. Very disappointing, especially from DoubleTree by Hilton. I would not stay here again.
- 3/5
Upon arrival the front dance reception was not friendly or welcoming at all she seemed annoyed that we were interrupting her day. Although the room was small it was very well kept and clean. Surrounding areas were very well clapped and clean the first day room service was great the second day when we tried to order room service dinner they did not have a server so I had to go out and get it the bartender was amazing it was just him and he was really helping everyone out they need to give him a raise I’m sorry I don’t know what his name was but I would not stay here again because the overall reception from the beginning to the end was not great even the last receptionist when I checked out was very dismissive
- 0.5/5
Everything
- 5/5
Airport shuttle services were great, loved the dinner at their local lounge. Most of the staff was friendly, except when I called for the shuttle on Sunday March 29th around 1:40. A male answered the phone and I asked about having the shuttle pick me up, he was rather rude about it. Other than that, everything was great.
- 4/5
No breakfast needed.
- 5/5
The room was clean and looked sharp. Cookies when we checked in were tasty. The lobby was nice. I used the Fitness Room twice.
- 2.5/5
Location
- 2.5/5
Location
- 3/5
I found the staff to be good hotel rooms themselves are carpets are dirty sheets weren’t really clean. Definitely need some help in that area not having the pool area opened or any of the chairs accessible when it was sunny out was a mess and it should have more time at the bar or keep the bar open from like noon with one person.
- 3/5
I found the staff to be good hotel rooms themselves are carpets are dirty sheets weren’t really clean. Definitely need some help in that area not having the pool area opened or any of the chairs accessible when it was sunny out was a mess and it should have more time at the bar or keep the bar open from like noon with one person.
- 5/5
Exceptional
- 5/5
The staff was sensational. The property is coveniently located if you're attending an event at the Convention & Performing Arts Center.
- 5/5
Clean hotel and friendly staff
- 5/5
Great location. Friendly staff!
- 5/5
Great location. Friendly staff!
- 4/5
It was a lovely stay.
- 4/5
It was a lovely stay.
- 5/5
Wish we chose a downtown hotel, but the hotel service and amenities were great! Wish there was a game table or something to keep my teen busy.
- 5/5
Wish we chose a downtown hotel, but the hotel service and amenities were great! Wish there was a game table or something to keep my teen busy.
- 0.5/5
Bad
- 2.5/5
Rooms were not clean, floors not vacuum dirt and floor items left from previous person! Hair on towels! Very nice staff! Room size was very nice.
- 2.5/5
Rooms were not clean, floors not vacuum dirt and floor items left from previous person! Hair on towels! Very nice staff! Room size was very nice.
- 4/5
Very good
- 5/5
Accessible N/A
- 5/5
Accessible N/A
- 3/5
Shuttle service to airport, bar/restaurant were great. Room facing the highway was VERY noisy after 10 PM. Sounded like we were next to a raceway. Thin walls meant loud children and guests were very distracting. TV was too complicated to use effectively.
- 3/5
The area and location. Breakfast was great. The sheets were dirty, good thing I did bring my own linen.
- 4/5
Breakfast at 20.00 per guest is pricy
- 2/5
The bar tender was really nice. The fitness center was nice as well. The rooms were really dark and dusty. There was also a large roach in our bathroom. There were a lot of cracks which I’m sure it came from.
- 4.5/5
Location/cleanliness
- 4.5/5
The location was convenient to the airport for a very short stay.
- 1/5
Proximity to airport, but not worth the negatives. Way over priced for condition of a clearly old decrepit hotel. Either tear the hotel down and build a new building or lower the price. Also, there was not a free breakfast which was upsetting given then $300/night charge.
- 2/5
Hair in the bathroom drain at check-in and they didn’t clean the next day. When I reported I was told nothing could be done because I booked through a 3rd party. After complaining a third time they sent someone to remove the hair.
- 3/5
Something wrong with the door
- 3/5
Something wrong with the door
- 5/5
Nothing at all. Will definitely be back soon.
- 5/5
We paid for our food, it was amazing. Staff were wonderful and helpful.
- 5/5
We paid for our food, it was amazing. Staff were wonderful and helpful.
- 4/5
Staff was quite courteous, and the nightly cookies were awesome
- 4/5
Staff was quite courteous, and the nightly cookies were awesome
- 4/5
Staff friendliness
- 4/5
Staff friendliness
- 3/5
Hotel was ok-
- 3/5
Hotel was ok-
- 5/5
Great stay. Good customer service. Breakfast staff was amazing. The cleaning crew could be more thorough. My room looked clean but I found someone else’s socks.
- 5/5
Great stay. Good customer service. Breakfast staff was amazing. The cleaning crew could be more thorough. My room looked clean but I found someone else’s socks.
- 5/5
The area is going through reconstruction? Renovations? Not sure but could see a lot of small debris in room on floor- so other than that the warmed cookies really makes up for it. This was a very last minute booking and all was well!
- 5/5
The area is going through reconstruction? Renovations? Not sure but could see a lot of small debris in room on floor- so other than that the warmed cookies really makes up for it. This was a very last minute booking and all was well!
- 5/5
Good
- 5/5
Good
- 5/5
Really nice hotel in close proximity to the airport
- 5/5
Really nice hotel in close proximity to the airport
- 3/5
The staff were great, and room was very clean. We kept getting awakened at from loud banging against doors in the hallway both night. Once at 3am and the next night at 1:30.
- 3/5
The staff were great, and room was very clean. We kept getting awakened at from loud banging against doors in the hallway both night. Once at 3am and the next night at 1:30.
- 5/5
Friendly Front Desk especially Shakilah & a house keeping specialist, Dana was they were professional, personable, kind, helpful). Quickly answered questions. When You come in after layovers and lengthy flights- caring concerns is so important. No shuttle service to close-by restaurants•
- 4/5
Great stay
- 4/5
Great stay
- 5/5
It was great!
- 5/5
It was great!
- 5/5
Location Nothing
- 4.5/5
The refrigerator was noisy
- 5/5
Great great hear
- 5/5
Great great hear
- 5/5
Staff is excellent, room was nice and was comfortable. A great experience.
- 5/5
Staff is excellent, room was nice and was comfortable. A great experience.
- 5/5
Short walk to the coliseum, friendly staff, clean and well done rooms
- 5/5
Short walk to the coliseum, friendly staff, clean and well done rooms
- 4/5
It was a great hotel
- 4/5
It was a great hotel
- 4/5
Cool Hotel.
- 4/5
Cool Hotel.
- 5/5
Pleasant staff and check in was easy. Location is cllse to the interstate which made everything quick and accessible. About 8 miles from donwtown activites
- 5/5
Pleasant staff and check in was easy. Location is cllse to the interstate which made everything quick and accessible. About 8 miles from donwtown activites
- 5/5
Everything was great!
- 5/5
Everything was great!
- 3/5
The shower only put out steaming hot water
- 3/5
The shower only put out steaming hot water
- 1/5
I was at double tree and my bed was very hard and desk clerk said to me after me asking do they have another room with a different bed said no so the night I stayed in a lot of pain because I have a medical condition chronic arthritis on my spine. So the next morning I called again to ask them if they had another bed I can be changed to an again they said no. I couldn’t take the pain anymore so I had an emergency and left urgently before check out time. They wouldn’t refund my money back nor give me any credit for my one night stay as a member of Hilton and an owner through Bluegreen that brought out Hilton. I’m furious because nobody can show me in black and white their policy that says I forfeit my money for medical reasons if I leave the hotel. Expedia Double Tree and Hilton has failed me. I will make sure in ratings that everyone is warned because this bad business for anyone being so far from home. Nobody has tried accommodate me yet and on top of keeping my money they rerented my room out making double for the room. This was the worst experience of my life
- 1/5
I was at double tree and my bed was very hard and desk clerk said to me after me asking do they have another room with a different bed said no so the night I stayed in a lot of pain because I have a medical condition chronic arthritis on my spine. So the next morning I called again to ask them if they had another bed I can be changed to an again they said no. I couldn’t take the pain anymore so I had an emergency and left urgently before check out time. They wouldn’t refund my money back nor give me any credit for my one night stay as a member of Hilton and an owner through Bluegreen that brought out Hilton. I’m furious because nobody can show me in black and white their policy that says I forfeit my money for medical reasons if I leave the hotel. Expedia Double Tree and Hilton has failed me. I will make sure in ratings that everyone is warned because this bad business for anyone being so far from home. Nobody has tried accommodate me yet and on top of keeping my money they rerented my room out making double for the room. This was the worst experience of my life
- 5/5
I would definitely stay again, very close to the airport and highway tons of food and shopping.
- 5/5
I would definitely stay again, very close to the airport and highway tons of food and shopping.
- 5/5
We me and my had great couple of days in Charleston
- 5/5
We me and my had great couple of days in Charleston
- 4/5
Pricey
- 4/5
Pricey
- 5/5
Clean, courteous staff! Will return!
- 5/5
Clean, courteous staff! Will return!
- 3/5
What I didn’t like was I had to pay to park although I was just a guest and no complimentary breakfast.
- 3/5
What I didn’t like was I had to pay to park although I was just a guest and no complimentary breakfast.
- 5/5
Everyone and everything was wont
- 5/5
Everyone and everything was wont
- 5/5
Great easy hotel
- 5/5
Great easy hotel
- 5/5
I was unaware that I needed to pay for breakfast until I showed up and was informed that I needed to pay. Other than that my stay was good.
- 5/5
I was unaware that I needed to pay for breakfast until I showed up and was informed that I needed to pay. Other than that my stay was good.
- 4/5
Not what I expected.
- 4/5
Not what I expected.
- 1/5
I would never stay there again or recommend. Especially since theres so many other hotels near by. The tub/shower combo dont work. It dont drain so the water is just going higrler. The toilet gets back up as well. GMy friend was at the Marriott down the block which was much better
- 1/5
I would never stay there again or recommend. Especially since theres so many other hotels near by. The tub/shower combo dont work. It dont drain so the water is just going higrler. The toilet gets back up as well. GMy friend was at the Marriott down the block which was much better
- 5/5
From the time we walked in and throughout our two night stay, the service and cleanliness were excellent.
- 5/5
From the time we walked in and throughout our two night stay, the service and cleanliness were excellent.
- 4/5
Obviously it’s not the Ritz, but It had everything we needed in a hotel near the airport. The staff were extremely friendly and helpful.
- 4/5
Obviously it’s not the Ritz, but It had everything we needed in a hotel near the airport. The staff were extremely friendly and helpful.
- 5/5
Air conditioner was a tad loud
- 5/5
Air conditioner was a tad loud
- 5/5
Airport proximity and shuttle for early morning flight
- 5/5
Airport proximity and shuttle for early morning flight
- 3/5
Majority of the staff were amazing, especially Charlie! I greatly appreciated the shuttle service, water bottles, and delicious cookies! The location and cleanliness of the facility was great. We were here for a conference at the coliseum which was an easy 10 minute walk. Walmart, restaurants, and shopping are very close. The things I didn’t like was walking into the room to see a bug crawling on the floor (they offered to spray the room), the road noise is ridiculous (I had to purchase earplugs to be able to get any sleep), the Keurig worked for one day (I just went down to the lobby to get coffee), and the food was over priced. I wouldn’t stay here again because of the noise (my sleep is very important) but, if that wasn’t an issue, I’d recommend it—especially for a short stay.
- 3/5
Majority of the staff were amazing, especially Charlie! I greatly appreciated the shuttle service, water bottles, and delicious cookies! The location and cleanliness of the facility was great. We were here for a conference at the coliseum which was an easy 10 minute walk. Walmart, restaurants, and shopping are very close. The things I didn’t like was walking into the room to see a bug crawling on the floor (they offered to spray the room), the road noise is ridiculous (I had to purchase earplugs to be able to get any sleep), the Keurig worked for one day (I just went down to the lobby to get coffee), and the food was over priced. I wouldn’t stay here again because of the noise (my sleep is very important) but, if that wasn’t an issue, I’d recommend it—especially for a short stay.
- 3/5
When we first went to use the sink, the faucet handle fell off. The coffee maker didn’t work and the safe didn’t work. They managed to fix the safe and sink after I complained, but the coffee maker took 2 tries before fixed. On our last full day nobody cleaned our room despite us being gone all day which gave them plenty of time.
- 3/5
When we first went to use the sink, the faucet handle fell off. The coffee maker didn’t work and the safe didn’t work. They managed to fix the safe and sink after I complained, but the coffee maker took 2 tries before fixed. On our last full day nobody cleaned our room despite us being gone all day which gave them plenty of time.
- 5/5
Place was nice. Served its purpose with the shuttle to airport
- 5/5
Place was nice. Served its purpose with the shuttle to airport
- 4/5
Great
- 4/5
Great
- 5/5
I had a great stay at the DoubleTree. The staff was very professional, and the property was clean and well-maintained. I especially appreciated the convenience of the parking—most hotels charge ridiculous amounts, but that wasn’t the case here.
- 5/5
I had a great stay at the DoubleTree. The staff was very professional, and the property was clean and well-maintained. I especially appreciated the convenience of the parking—most hotels charge ridiculous amounts, but that wasn’t the case here.
- 5/5
Clean hotel. Excellent if you are attending a show at the North Charleston Coliseum. The shuttle made it very convenient for us.
- 5/5
Clean hotel. Excellent if you are attending a show at the North Charleston Coliseum. The shuttle made it very convenient for us.
- 2/5
Uncomfortable bed, very dated bathroom, weak shower, poor upkeep, understaffed restaurant and bar area leading to long waits
- 2/5
Uncomfortable bed, very dated bathroom, weak shower, poor upkeep, understaffed restaurant and bar area leading to long waits
- 5/5
Proximity to the North Charleston Coliseum was perfect.
- 5/5
Proximity to the North Charleston Coliseum was perfect.
- 5/5
room had everything needed with modern feel
- 5/5
room had everything needed with modern feel
- 5/5
Very nice property. Staff was great!!
- 5/5
Very nice property. Staff was great!!
- 4/5
It's in a good location and safe and quiet
- 4/5
It's in a good location and safe and quiet
- 3/5
Our room was terrible. The air conditioner didn't work well. The coffee maker was broken. It was usable but barely. The shower floor was very slippery and I almost fell. The toilet ran constantly unless you jiggled the handle. For the amount of money that we paid, it was a very unsatisfactory stay.
- 3/5
Our room was terrible. The air conditioner didn't work well. The coffee maker was broken. It was usable but barely. The shower floor was very slippery and I almost fell. The toilet ran constantly unless you jiggled the handle. For the amount of money that we paid, it was a very unsatisfactory stay.
- 5/5
I found all staff including the shuttle bus driver to be very professional and polite at all times highly recommend staying at the hotel
- 5/5
I found all staff including the shuttle bus driver to be very professional and polite at all times highly recommend staying at the hotel
- 5/5
Very conveniently located near the North Charleston Performing Arts Center.
- 5/5
Very conveniently located near the North Charleston Performing Arts Center.
- 4/5
WiFi wouldn’t stay connected Coffee pot didn’t work. But coffee downstairs was accessible. Over all nice stay, and the shuttle was a nice thing to offer. Would stay again
- 4/5
WiFi wouldn’t stay connected Coffee pot didn’t work. But coffee downstairs was accessible. Over all nice stay, and the shuttle was a nice thing to offer. Would stay again
- 3/5
We stayed here one night after flying in to Charleston. This place gets high marks for convenience as the hotel is just down the street from the airport and there is a Chili's restaurant in the same parking lot so we did not have to drive for dinner. However, the room furnishings were a bit worn and oddly oversized for the space so the room felt really small. That's really not too big a deal since we just needed to sleep. But for me, the biggest issues were 1) blood stains on one of the hand towels (so gross! super ick factor!) and 2) low customer service. The front desk person was either super fatigued (possible, the hotel was packed with teenaged competitive cheerleaders so I'm sure it was a tiring day) or really just an unhappy person as check in was entirely perfunctory without any niceties or sense of "welcome." Finally, the woman bartender was downright rude and seemed really bothered to have to serve a drink. As there are plenty of other options in the area, I do not plan to stay here again.
- 3/5
We stayed here one night after flying in to Charleston. This place gets high marks for convenience as the hotel is just down the street from the airport and there is a Chili's restaurant in the same parking lot so we did not have to drive for dinner. However, the room furnishings were a bit worn and oddly oversized for the space so the room felt really small. That's really not too big a deal since we just needed to sleep. But for me, the biggest issues were 1) blood stains on one of the hand towels (so gross! super ick factor!) and 2) low customer service. The front desk person was either super fatigued (possible, the hotel was packed with teenaged competitive cheerleaders so I'm sure it was a tiring day) or really just an unhappy person as check in was entirely perfunctory without any niceties or sense of "welcome." Finally, the woman bartender was downright rude and seemed really bothered to have to serve a drink. As there are plenty of other options in the area, I do not plan to stay here again.
- 5/5
We took a family Cruise Trip and our stay after the trip was perfect for sightseeing and learning the history of Charleston SC.
- 5/5
We took a family Cruise Trip and our stay after the trip was perfect for sightseeing and learning the history of Charleston SC.
- 5/5
Me and the Mr. And an amazing stay everything was clean to perfection, housekeeping did a wonderful job on our stay over service front desk staff was amazing 10/10
- 5/5
Me and the Mr. And an amazing stay everything was clean to perfection, housekeeping did a wonderful job on our stay over service front desk staff was amazing 10/10
- 2/5
The rooms were very dark and just passable. I would not recommend this place.
- 2/5
The rooms were very dark and just passable. I would not recommend this place.
- 5/5
Great stat
- 5/5
Great stat
- 5/5
Great
- 5/5
Great
- 5/5
Very beautiful, comfortable, and friendly staff
- 5/5
Very beautiful, comfortable, and friendly staff
- 3/5
Food was good but the service was terrible.
- 3/5
Food was good but the service was terrible.
- 5/5
Very peaceful stay, easy check in and check process! Very clean and will be staying there again!
- 5/5
Very peaceful stay, easy check in and check process! Very clean and will be staying there again!
- 5/5
The bar is nice!
- 5/5
The bar is nice!
- 5/5
Great place to stay with a great staff.
- 5/5
Great place to stay with a great staff.
- 2/5
Rundown dingy dark random furniture cookies gross only good thing was shampoo and conditiiner mix random towels
- 2/5
Rundown dingy dark random furniture cookies gross only good thing was shampoo and conditiiner mix random towels
- 4/5
Other than that, this would’ve been a 4-5 star rating .
- 4/5
Other than that, this would’ve been a 4-5 star rating .
- 4/5
Helpful staff. Comfortable beds. Quiet neighborhood. Good place to crash after a long flight.
- 4/5
Helpful staff. Comfortable beds. Quiet neighborhood. Good place to crash after a long flight.
- 2/5
We were assigned a room that had been taken out of service the prior night due to non functioning air conditioning. Rather than reassign us to another room they provided a box fan at 10:30 pm after sending maintenance to service it. The Maintenance Supervisor informed us that the room had been taken out of service the prior night and there was no way to fix the issue. In fact he wrote it on a huge whiteboard so no one would be given that room!!! It was a very uncomfortable stay the first night. Why they assigned us an "out of order" room I have no idea! When we asked to be given a discount for that night's stay they said no because we booked through a third party (Hotels.com). Very annoying. 🙄🙄🙄
- 2/5
We were assigned a room that had been taken out of service the prior night due to non functioning air conditioning. Rather than reassign us to another room they provided a box fan at 10:30 pm after sending maintenance to service it. The Maintenance Supervisor informed us that the room had been taken out of service the prior night and there was no way to fix the issue. In fact he wrote it on a huge whiteboard so no one would be given that room!!! It was a very uncomfortable stay the first night. Why they assigned us an "out of order" room I have no idea! When we asked to be given a discount for that night's stay they said no because we booked through a third party (Hotels.com). Very annoying. 🙄🙄🙄
- 5/5
The staff was very helpful and kind
- 5/5
The staff was very helpful and kind
- 5/5
Very nice place clean and close to a lot of places to shop and eat
- 5/5
Very nice place clean and close to a lot of places to shop and eat
- 5/5
Great place
- 5/5
Great place
- 5/5
Quiet clean comfortable hotel. Staff is very personable and caring
- 5/5
Quiet clean comfortable hotel. Staff is very personable and caring
- 5/5
Excellent staff
- 5/5
Excellent staff
- 2/5
The room 606 smelled like urine and they had this commercial fan blowing on the floor all night. I complained and it went on deaf ears. Can I get a credit?
- 2/5
The room 606 smelled like urine and they had this commercial fan blowing on the floor all night. I complained and it went on deaf ears. Can I get a credit?
- 5/5
Na
- 5/5
Na
- 2/5
Checked in and went to the room where the keys didn’t work. I went back down to the front desk where the receptionist was not at all apologetic, and suggested I had my cell phone too close. Got new keys, entered the room, only to have the mounted full length mirror fall on me when I tried to open the bathroom door. Called down to the front desk where the receptionist sent maintenance. He cleared a path so we could change to a smaller room. Didn’t even offer to hold the door open while we wheeled our bags over broken glass. We asked for some compensation and were told there was nothing they could do.
- 2/5
Checked in and went to the room where the keys didn’t work. I went back down to the front desk where the receptionist was not at all apologetic, and suggested I had my cell phone too close. Got new keys, entered the room, only to have the mounted full length mirror fall on me when I tried to open the bathroom door. Called down to the front desk where the receptionist sent maintenance. He cleared a path so we could change to a smaller room. Didn’t even offer to hold the door open while we wheeled our bags over broken glass. We asked for some compensation and were told there was nothing they could do.
- 3/5
I booked a handicap accessible room but was given a non accessible room. The front desk was going to move us but we were to exhausted that night and said we would move in the morning for our second night. The room wasn’t available in the morning so we left our luggage and returned Saturday night. When we got to our room, it was 80 degrees and we were unable to lower the temperature. A maintenance man came and agreed that the air conditioning
- 3/5
I booked a handicap accessible room but was given a non accessible room. The front desk was going to move us but we were to exhausted that night and said we would move in the morning for our second night. The room wasn’t available in the morning so we left our luggage and returned Saturday night. When we got to our room, it was 80 degrees and we were unable to lower the temperature. A maintenance man came and agreed that the air conditioning
- 5/5
The two ladies at the front desk were awesome. Very nice and welcoming.
- 5/5
The two ladies at the front desk were awesome. Very nice and welcoming.
- 5/5
All good
- 5/5
All good
- 5/5
Originally there were to be three of us, but two backed out, including the handicapped person for which the suite was ideal. I almost cancelled myself, but since the reservation booked through hotels.com was non-refundable, I decided to go and use the room, and just forego the planned activities in the area. I loved the suite - it was great. I would have loved to just sit by the pool with a book, but check-in was 4PM, and check-out the next day was 11AM - precluding the possibility of enjoying that opportunity (without a room key) to allow access to the peaceful pool area. I would stay here again. Your facility is lovely and the suite was so comfortable. I felt right at home. I'm glad I made the trip.
- 5/5
Originally there were to be three of us, but two backed out, including the handicapped person for which the suite was ideal. I almost cancelled myself, but since the reservation booked through hotels.com was non-refundable, I decided to go and use the room, and just forego the planned activities in the area. I loved the suite - it was great. I would have loved to just sit by the pool with a book, but check-in was 4PM, and check-out the next day was 11AM - precluding the possibility of enjoying that opportunity (without a room key) to allow access to the peaceful pool area. I would stay here again. Your facility is lovely and the suite was so comfortable. I felt right at home. I'm glad I made the trip.
- 4/5
I like this property convenient to the highway, downtown area and Coliseum.
- 4/5
I like this property convenient to the highway, downtown area and Coliseum.
- 3/5
The carpet in the rolm was damp so were the towles.. convenient location for what we needed to do but overall disappointed
- 3/5
The carpet in the rolm was damp so were the towles.. convenient location for what we needed to do but overall disappointed
- 4/5
Hotel was nice bathrooms have some rust around doors and the shower door area leaked and had a some mold in the tile grout Over all comfortable and rest of property clean. Staff was amazing
- 4/5
Hotel was nice bathrooms have some rust around doors and the shower door area leaked and had a some mold in the tile grout Over all comfortable and rest of property clean. Staff was amazing
- 5/5
Great front desk service! Great shuttle service!!!
- 5/5
Great front desk service! Great shuttle service!!!
- 4/5
Good location for staying if you’re going to Riverfront Park. Quick 10 min drive. Clean, good location by outlets and would stay again.
- 4/5
Good location for staying if you’re going to Riverfront Park. Quick 10 min drive. Clean, good location by outlets and would stay again.
- 5/5
Courteous breakfast and bar staff
- 5/5
Courteous breakfast and bar staff
- 4/5
Everything was ok, but the bedsheets were not clear.
- 4/5
Everything was ok, but the bedsheets were not clear.
- 4/5
Nicely designed. Breakfast was great. Staff is personable and pleasant. Close to everything. Didn't realize the convention center was right across the street. We could've walked to our comedy show. We booked the last king room. Happened to be handicap accessible. The hotel could touch up little nics on carpet and walls from wheel chairs to keep the room looking nice. The sleeper sofa cushions were on their last leg. House keeping could've taken a minute to actually cover the boxspring with the cover that exposed the boxspring. Over all one of my more pleasant hotel stays. Enjoyed having to closets and walk in shower. Look forward experiencing a regular king room. Good job! This will be my go to when I'm in Charleston.
- 4/5
Nicely designed. Breakfast was great. Staff is personable and pleasant. Close to everything. Didn't realize the convention center was right across the street. We could've walked to our comedy show. We booked the last king room. Happened to be handicap accessible. The hotel could touch up little nics on carpet and walls from wheel chairs to keep the room looking nice. The sleeper sofa cushions were on their last leg. House keeping could've taken a minute to actually cover the boxspring with the cover that exposed the boxspring. Over all one of my more pleasant hotel stays. Enjoyed having to closets and walk in shower. Look forward experiencing a regular king room. Good job! This will be my go to when I'm in Charleston.
- 5/5
Close to things to do
- 5/5
Close to things to do
- 5/5
The property was nice. I would definitely stay again. The staff were great. I enjoyed my stay. The pool was closed and that was not disclosed. The room was lovely a suite with lots of space. The cookies were warm and good!
- 5/5
The property was nice. I would definitely stay again. The staff were great. I enjoyed my stay. The pool was closed and that was not disclosed. The room was lovely a suite with lots of space. The cookies were warm and good!
- 5/5
Our stay at the DoubleTree Hilton was superb! I would definitely recommend this Hotel to family, friends…to everyone!
- 5/5
Our stay at the DoubleTree Hilton was superb! I would definitely recommend this Hotel to family, friends…to everyone!
- 1/5
Front desk would not let me check in
- 5/5
Great
- 5/5
If you want convenience. This is most definitely the place to stay. You can walk to the restaurants.
- 5/5
Very close to the airport but quiet!
- 5/5
Easy checking. Friendly and helpful staff
- 4/5
It was a nice place. Comfortable bed and good air conditioning.
- 4/5
Overall stay was good. Would stay here again.
- 4/5
Convenient to convention center. Staff was very nice.
- 4/5
Excellent proximity to airport and convention center. The desk agent was very polite and helpful.
- 2/5
Was disappointed with this hotel. Water in the shower was barely warm and you had to run the water for a long while before it got lukewarm. Service was pretty bad too. Location is close to the airport so you cou hear airplanes taking off.
- 5/5
Speedy, knowledgeable and friendly front desk at check in. Super helpful and accommodating. The room was clean and looked like new!
- 3/5
There were a few bugs in the room, but overall it was okay.
- 5/5
Very nice! Comfortable. Great location
- 5/5
Thank you for taking great care of my husband and bonus daughters. They loved the hotel, it was clean, comfortable, and convenient.
- 5/5
Stayed for volleyball tournament. Room was clean and hospitality was good. Only issue was we noticed a few stink bugs and hotel pillows are always awful.
- 5/5
The staff treated us like family breakfast was great
- 4/5
Location is great and staff was accommodating
- 5/5
Nice comfortable room. Staff was outstanding. My only negative was the remote for the TV was glitchy. Then again we were only there for one night. In spite of that issue, we would stay there again.
- 5/5
Close to expressway was great , but During thanksgiving, front desk stated that breakfast was free on thanksgiving day and when we were eating the hostess came and said we were misinformed and a charge was invoked
- 4/5
The beds felt clean. However, the bathroom floor wasn't clean because I had to wipe something up and the towel became black with dirt. The refrigerator wasn't on & the coffee area didn’t look wiped down. The hotel needs updating.