Comfort Inn & Suites North Charleston - Northwoods

Everything was clean and comfortable

My stay at Comfort inn, North Charleston, SC was aweful! I book for Two days and was awaken on the first morning with water dropping from the ceiling and I brought to Lilly, the assistant manager’s attention. I also told her about a dress that was damaged by the water dripping from the ceiling. She initially stated that she was going to he just she initially stated that she was going to just move us to another room, however, then she came back and demanded that we give her the dress to be cleaned. When we refuse to give her the dress, she told us that we had to leave the hotel because they felt uncomfortable with us being there and longer. There was no clear explanation as to why they felt uncomfortable with us being there any longer. She cancel our following day stay and told us we had to be out by 12:30 on June 13,2026. We were left without a place to stay and the refund would not reflect in our account until about 5-7 days. It was an humiliating situation for us with no help or concern from them. We had a formal event that evening and had to leave, without taking a shower, to try to find another hotel. I called the cooperate office and the were of little help. I will not recommend this hotel to anyone.

The place was nice did have a strong moldy smell in the halls and the room was clean stayed 4 nights never saw a housekeeper but we only came in the sleep and take a bath

The room wasn't super clean and several things were in need of repair. I was surprised at the condition in relation to the price.

Front desk would not address issue when explained and showed pictures.

Good

clean room

Superb

We arrived late in the evening. After registration was completed and was given a room on the 4th floor was told the elevator did not work. I have bad hips and knees and my partner just had neck surgery. We had to make several trips to get what we needed up to the room. Sent us both into sever pain and limitations. Tried to do laundry but found out after all cleaning products and clothing was put in the machine that both machines weren't out of order. It was a mess. Eddie, at the front desk was very nice and did everything he could. Maintenance could be better. Thrust of the staff was great, Eddie, Ms Lilly, and Chris the cook.

I didn't like anything about it. I never was able to book. COMFORT INN canceled my booking because I reside within 30 miles of the location

I didn't like anything about it. I never was able to book. COMFORT INN canceled my booking because I reside within 30 miles of the location

Exceptional

No issues with our stay.

Exceptional

Needed more help at front desk!

The hotel was very clean and the staff were super friendly and helpful

From the start of arriving had to deal with unruly teens in parking lot throwing fireworks at my daughter. Cops were called. Then to get to the room and find out toilet doesn't flush unless you manually fill with water. Just what we wanted to do after a long day at the hospital. No maintenance team on staff. Just one woman running the whole show. Because i booked through a third party they never wanna deal with any compensation for the inconvenience of a toilet that clearly needs replacing. Very shady area as well. But unfortunately we chose it since it was only hotel with one room available. Says 4 stars but it’s a 2 star hotel.

Exceptional

Clean hotel. Nice breakfast.

A place that offered " pay at property," canceled my reservation before I can get there to pay for my reservation.

Guy a front desk was really cool. He helped my friends and I get squared away in a professional manner.

Everything!!!!

Easy access to property from I-26, room was good and beds comfortable, breakfast was a free breakfast nothing more.

Nothing, they canceled my reservation. A place that offered " pay at property," canceled my reservation before I can get there to pay for my reservation.

Pleasant

What a pleasant surprise for us. Go Priscilla!

Breakfast was good and the indoor pool is a plus! It's quiet and close to many shops and restaurants. Staff was very nice and helpful.

Great value for the price. Clean room, bed, and towels and amenities were decent. I definitely would NOT have a problem staying here again.

Everything is good n/a

The bathroom need to be updated and the breakfast was minimal but overall it was good and I would stay there again.

Very comfortable, friendly staff

Everything!!!!

Good

Yes

I feel like there could have been more breakfast options. There were also times I went to the front desk and there was no staff available to assist.

La habitación estaba impecable, la piscina muy bien, pocos parqueos pero no fue gran problema, mi única incomodidad fue el desayuno y su horario, estuve 3 días y los 3 días pregunté a qué hora servían y a qué hora eran removidos y en múltiples ocasiones me dijeron que de 6am a 10am— pero a las 9 am no había ni leche para el cereal, solo me gustaría claridad y no discrepancias entre el que atiende el counter y quien retira el desayuno Gracias

The size of the king suite. The mini refrigerator in the room. Not working well.

Friendly, clean, 10 min to airport

Friendly, clean, 10 min to airport

Exceptional

The size of the king suite. The mini refrigerator in the room. Not working well.

Breakfast was hot and good!!! The parking was great. I did not feel unsafe till I saw the raccoon in the garbage lol and even he was not bothered by me.😌

Breakfast and parking was great. The room's were clean and nice. The building is a little older but okay condition. We slept well. The staff was pleasing.

Exceptional

We like the location, literally minutes away from CHS-Charleston airport without the noise you might expect. The rooms are clean, the breakfast better than you might expect

This hotel was very clean, it smelled wonderful from the time I walked in. The desk clerk on each shift was friendly and welcoming. The suit was spacious and up to date. Even had a microwave in the room. The price was more affordable than the surrounding hotels. I was very happy with this comfort inn.

Our room was huge. Very clean with a comfortable bed. The carpet in the hallways is very dirty. Coffee was horrible.

Our room was huge. Very clean with a comfortable bed. The carpet in the hallways is very dirty. Coffee was horrible.

Great

It was a very pleasant visit....I will be returning to this location very regularly!!

The property was clean and in a great location. Could use more parking spaces

The property was clean and in a great location. Could use more parking spaces

Everything was great... The bed could've been a little cleaning but besides that everything was great. Great location

Great stay

Work, all good

Very poor

The room itself was clesn but nothing to write home about. There was damage to the back of the toilet seat but i guess since it didnt hinder function wasnt worthy of replacing. They have 1 single elevator for several floors and a couple hundred people we took the stairs. Parking is close and free but not secured.

It was a clean and comfortable hotel. Parking for me was easy.

Staff was absolutely amazing

Did a google search for this property and the information showed that they allow pets. I would attach it here but it does not allow for attachments. Ended up having a no pet policy and I was out of my money for a night when I had to book something else. I ended up at the Hyatt across the way and it was nicer with really good breakfast. I would just pay the extra from the start now and just go there.

Staff were great, breakfast was great. Would say only thing that wasn’t so great was the pool was freezing! I purposely booked this hotel for the pool. Other than that everything else was great and CLEAN!

Wonderful staff. Alanna at the front desk was most personable and helpful -a pleasure to interact with!

Wonderful staff. Alanna at the front desk was most personable and helpful -a pleasure to interact with!

Breakfast was fresh and good, Parking was safe and well lite.

Breakfast good, should have bacon and bathroom could have been a little cleaner....

Nice place, Nice room Not much breakfast selections, no syrup for waffles or butter, shower was cold first night and Way too hot the second night Still have not got my security fee back Its been a month and the room was kept clean and no damages.

Nice place, Nice room Not much breakfast selections, no syrup for waffles or butter, shower was cold first night and Way too hot the second night Still have not got my security fee back Its been a month and the room was kept clean and no damages.

Exceptional

Clean, friendly and affordable! Vending machines didn’t have water

Vending machines didn’t have water

very basic breakfast...rooms were tired. Bathroom had alot of rust ...carpets throughout the hotel were dirty and badly in need of shampooing

Everything was good except the water didn’t get hot, at all.

The area It was unsafe! The door was off the hinges, the sofa bed had stains all over it, the telephone line was cut, the fudge wasn’t working, and it smelled in there!

Hotel a bit older, needs update/paint. Got to our room and door ajar. Only way to close door was to lift it up and slam. Staff not seem to concerned.

Good location.

Low water pressure

The pool area was dingy. The carpeting inside the hotel was in poor condition and stained. There was no hot water in the showers. The faucet inside the bathroom was leaking. The gentle maintenance and attention and detail was poor. The staff were OK, but not particularly enthusiastic. Although I wasn’t completely terrible it really does only amount to a two star rating for this hotel. There’s lots of opportunity for them to improve.

Yes

We moved to a different (better) room. The room was cleaner and appeared slightly larger than the original. Breakfast was good. The dining area was nice, roomy, and clean. Some hotel staff were helpful, some weren't. The TV in this new room worked. Parking for military veterans. A different front desk attendant made the (improved) room change for us and mentioned the strategic advantages of the rooms that we could choose from. She also helped us with coordinating our move and was present when we traded in the old key cards for the new ones. Our first room had a door that was misaligned with the door frame/jamb, so it needed a lift force and push/pull force in order to be c;losed. The TV didn't function to get channels - "No Signal" appeared on screen - original remote did not function properly and remote traded for at front desk did not function properly. The block out (solid) curtains were decorative and did not close to block out street lights (in both rooms). The ventilation in the bathrooms was weak and provided no differences to steaminess in rooms and fog on the mirrors compared to not turning on the vent at all. Staff, although nice, was a mixed bag of help. No effective help with the first front desk attendant we encountered concerning the room issues. Inconveniences included: No portal to directly plug in a charging cord for cell phones/devices, the "light" coming in through the sheer curtains at night, and no liquid soap in the shower dispenser system. Also, not much storage room; but we made do... Additionally, the soda pop vending machine only worked once to dispense product. Tried 5-6 times afterward to no avail.

Very neat and well executed designs for the whole family

The rooms especially the furniture and beds could use some upgrades. My door was barely hanging on the hinge. You could see the screws back almost all the out. Reported all of these things upon arrival to the front desk who noted it.

Staff was nice

Our stay overall was acceptable. However, the condition of one of the bath towels was horrible.....worn out to the point of being sheer in some areas. Breakfast was good, I just wish it lasted until 10 am on weekends. The staff was very pleasant and helpful, but it seemed they were short-handed. There were times we had to wait at the front desk because she was maintaining the buffet or cleaning in that area. The location was great for our needs, but I expected a little better for the price.

was very nasty had a foul odor and there was roaches. wouldn’t recommend

Smelled of weed on 3rd floor, very loud road noise, lighting at night from outside lit up room, loud people all night . Very little sleep. Rooms are outdated and somewhat clean, no outside space to enjoy sunshine, hot water was hit and miss, mostly miss. Door lock very loose, staff fixed. Worst Comfort inn ever.

The smell of WEED 3rd floor 1rst night. Lots road NOISE LOUD. Hit and miss with hot water. Outside lighting shining into room at night. Loud people all hours of the night. Free breakfast adequate at best. Rooms are outdated / somewhat clean. both lamps at bedside had no shades. Lock on entry door was very loose/ staff fixed. by far the worst comfort inn I ever stayed at

The staff was very nice and accommodating. Pool was a bit small but for kids it’s perfect. The beds were comfortable. The bathroom wasn’t very appealing. Caulk around in weird places. The hot water was luke warm at best. The door wouldn’t close unless you put all of your weight on it. The ac wouldn’t stay on to cool the room down.

Keyon is amazing at his job , your stay won’t fall short

I have pictures. There were good remnants on the floor as well as money/ change. A shiny dime right by the wall/ fridge area! How could that be missed. As well as the room door in 404 was off track. Would not close on its own. Had to be lifted by the door handle . Very disappointed. I have videos and pictures. I would like a refund .

I have pictures. There were good remnants on the floor as well as money/ change. A shiny dime right by the wall/ fridge area! How could that be missed. As well as the room door in 404 was off track. Would not close on its own. Had to be lifted by the door handle . Very disappointed. I have videos and pictures. I would like a refund .

Clean rooms! Close to the everywhere.

Clean rooms! Close to the everywhere.

We liked our stay, the room just smelled like its been closed for a long time and the shower had almost no pressure. Thank you.

We liked our stay, the room just smelled like its been closed for a long time and the shower had almost no pressure. Thank you.

Didn't have the amenities that it was supposed to have

Didn't have the amenities that it was supposed to have

clean no nearby stores to buy basic needs

Dated, needs maintenance, slow elevator, room felt humid

I’m have never been in a hotel where I had to run the water for an hour and half to get warm. Upon my arrival the desk person wasn’t pleasant at all. The staff member that I spoke with regarding the hot water was very nonchalant.

I’m have never been in a hotel where I had to run the water for an hour and half to get warm. Upon my arrival the desk person wasn’t pleasant at all. The staff member that I spoke with regarding the hot water was very nonchalant.

Cold shower. Broken refrigerator.

Cold shower. Broken refrigerator.

I had trash in my room my son and I were staying there for four nights and had extra garbage because we didn’t get room service. Anyway I brought the trash down from the room and put it next to a garbage bin in the kitchen area. I was at the vending machine when the manager on duty came back up to me and said, did you leave trash in my kitchen area instead of taking care of the problem, he costed me and told me I couldn’t do that. It was quite uncomfortable. There’s no hot tub. The whole hotel needs to be just gutted.

I had trash in my room my son and I were staying there for four nights and had extra garbage because we didn’t get room service. Anyway I brought the trash down from the room and put it next to a garbage bin in the kitchen area. I was at the vending machine when the manager on duty came back up to me and said, did you leave trash in my kitchen area instead of taking care of the problem, he costed me and told me I couldn’t do that. It was quite uncomfortable. There’s no hot tub. The whole hotel needs to be just gutted.

I loved everything about the hotel but the bed was awesome ‼️? VERY VERY COMFORTABLE Had issues with the shower ? in room #303

When we went to our first room, a king, the toilet seat was sitting on the side of the toilet. We had to move to a 2 queen bed room as there weren't any other kings. Both breakfasts I had to go to the desk to ask for more yogurt to be put out. She did do it right away. The coffee was out several times during our stay.

When we went to our first room, a king, the toilet seat was sitting on the side of the toilet. We had to move to a 2 queen bed room as there weren't any other kings. Both breakfasts I had to go to the desk to ask for more yogurt to be put out. She did do it right away. The coffee was out several times during our stay.

The breakfast was 10 out of 10. The evening reception was nice also.

The breakfast was 10 out of 10. The evening reception was nice also.

The shower hot water really didn’t get hot

Great service

Great service

Breakfast was good. All day hot tea, coffee and lemon water available. Staff was very nice. Rooms were clean. Tv remote and channels could have been better

The hotel was clean. The staff was friendly and efficient. The pool was nice as was the breakfast with eggs, sausage, muffins, etc..

The hotel was clean. The staff was friendly and efficient. The pool was nice as was the breakfast with eggs, sausage, muffins, etc..

Great friendly staff. Bed a bit uncomfortable, but reasonable cost and decent breakfast

Great friendly staff. Bed a bit uncomfortable, but reasonable cost and decent breakfast

The deck clerk was great and very personable and helpful at check in.

The deck clerk was great and very personable and helpful at check in.

Excellent

Excellent

Met my needs Breakfast had limited option. Outside noise was louder than I expected.

The check in guy could have been more friendly. He was straight to the point of business and was on his personal cell phone when I arrived. The lamp in the room was rusted. Some guess keep walking extremely hard early in the morning.

Good service and room super clean! Highly recommend!

Good service and room super clean! Highly recommend!

Found a roach crawling up the wall on the first night.

Found a roach crawling up the wall on the first night.

Only one issue that could be checked is the TV remote in the living room area was patched with tape.

Only one issue that could be checked is the TV remote in the living room area was patched with tape.

The room was decent but you couldn’t pull the curtains all the way closed, so the room was bright in the morning. There was also no hot water when I tried showering at night and again the next morning.

The room was decent but you couldn’t pull the curtains all the way closed, so the room was bright in the morning. There was also no hot water when I tried showering at night and again the next morning.

Bed was uncomfortable but the room was clean. Staff was friendly! Breakfast was good and kept stocked.

Bed was uncomfortable but the room was clean. Staff was friendly! Breakfast was good and kept stocked.

Everything was clean. The guy at the front desk was friendly.

Everything was clean. The guy at the front desk was friendly.

Room was clean & great size. First room- heater was messed up. Went to front desk to inquire on proper use & was immediately given another room on same floor. Desk assistant was extremely nice & helpful.

Room was clean & great size. First room- heater was messed up. Went to front desk to inquire on proper use & was immediately given another room on same floor. Desk assistant was extremely nice & helpful.

Garbage

Garbage

Nice staff

Nice staff

The front end manager was very nice however we paid for a king suite so I was thinking it was gonna be a little nicer than a normal room. Needless to say the couch in the sitting area was filthy. It stained in multiple areas it made the rest of the room look not as nice. Luckily the bed was clean as was the bathroom.

The front end manager was very nice however we paid for a king suite so I was thinking it was gonna be a little nicer than a normal room. Needless to say the couch in the sitting area was filthy. It stained in multiple areas it made the rest of the room look not as nice. Luckily the bed was clean as was the bathroom.

Good

Good

Everything was wonderful. Friendly, clean

Everything was wonderful. Friendly, clean

Breakfast was excellent . Staff was extremely pleasant

Breakfast was excellent . Staff was extremely pleasant

I paid in advance for 1 day. I got a late start so I wasn’t able to make it there until 11:00pm instead of 3:00pm check-in. I called to let them know I would be there soon; this was at 11:00pm. She told me if I wasn’t there by 2 or 3am the machine would change and I’d have to pay for add’l day. I said that made no sense. I paid from 3pm 12/29 to 12am, 12/30. It seems like a scam to me. ALSO there was NO hot water. I had to get hot water from the coffee area to use to bathe. I wasn’t able to shower until I got to my next hotel destination.

I paid in advance for 1 day. I got a late start so I wasn’t able to make it there until 11:00pm instead of 3:00pm check-in. I called to let them know I would be there soon; this was at 11:00pm. She told me if I wasn’t there by 2 or 3am the machine would change and I’d have to pay for add’l day. I said that made no sense. I paid from 3pm 12/29 to 12am, 12/30. It seems like a scam to me. ALSO there was NO hot water. I had to get hot water from the coffee area to use to bathe. I wasn’t able to shower until I got to my next hotel destination.

Hotel was okay, but had no hot water for a shower. The bathroom vent made a sound the 4 days we were there. They said I’d receive a call about the water situation and never did. Staff was friendly though.

Hotel was okay, but had no hot water for a shower. The bathroom vent made a sound the 4 days we were there. They said I’d receive a call about the water situation and never did. Staff was friendly though.

Room was small

Room was small

Room key demagnetized every single night I was there. Had to leave a credit card one at the front desk overnight one night because the staff ran it improperly the first night and then could not run it properly the second night either.

Room key demagnetized every single night I was there. Had to leave a credit card one at the front desk overnight one night because the staff ran it improperly the first night and then could not run it properly the second night either.

Clean Room , Nice Staff Easy Check On

Clean Room , Nice Staff Easy Check On

Spot was clean and quiet...I mostly definitely like when Ms.Lilly works she gonna make you're taking care of. Also, all the restaurant in one circle so you don't have to go to far! I will return as always

Spot was clean and quiet...I mostly definitely like when Ms.Lilly works she gonna make you're taking care of. Also, all the restaurant in one circle so you don't have to go to far! I will return as always

The wounds were clean and comfortable. The desk lamps did not have USB outlets and the electrical outlet outlets that were on the desk. Lamps were broken and in operable. The bathroom sink faucet had a slow leak. Check-in was impossible due to a computer system shut down. The front desk attendant was very polite and eventually got us into a room without the computer running.

The wounds were clean and comfortable. The desk lamps did not have USB outlets and the electrical outlet outlets that were on the desk. Lamps were broken and in operable. The bathroom sink faucet had a slow leak. Check-in was impossible due to a computer system shut down. The front desk attendant was very polite and eventually got us into a room without the computer running.

The staff was courteous. Our room was clean. We especially loved the shower and bathroom. Breakfast in morning was well catered and the food was to meet expectations.

The staff was courteous. Our room was clean. We especially loved the shower and bathroom. Breakfast in morning was well catered and the food was to meet expectations.

Terrible

Terrible

My room did not have hot water. I could hear every noise. The heater was temperamental.

My room did not have hot water. I could hear every noise. The heater was temperamental.

There was no hot water during our stay.

There was no hot water during our stay.

Our stay was 2 nights. The first day the hot water was out and we were told it was being worked on. Were patient people so ok. The morning of check out and still no hot water. I was told that the manager would call me but so far it’s been crickets

Our stay was 2 nights. The first day the hot water was out and we were told it was being worked on. Were patient people so ok. The morning of check out and still no hot water. I was told that the manager would call me but so far it’s been crickets

Arrived around 7 pm. told the water was taking a while to get hot, but they had maintenance on it. Inferring it is hot but has to run a bit. WRONG> No hot water at 2 am , or 7am, and in fact had been out for 2 days. Had a big meeting and showing in cold water was not how I wanted to start my day.

Arrived around 7 pm. told the water was taking a while to get hot, but they had maintenance on it. Inferring it is hot but has to run a bit. WRONG> No hot water at 2 am , or 7am, and in fact had been out for 2 days. Had a big meeting and showing in cold water was not how I wanted to start my day.

There absolutely no hot water

There absolutely no hot water

Where do I even start? I guess at the beginning. IV drug use in plain site both outside and inside facility. Approached in parking lot by ladies of the night. Smell of THC wreaked so bad inside we had to take my wife to ER for an asthma flair at one point. Breakfast was putrid. The other, most obvious illegal activity I won’t even mention as it’s probably not the paid staffs fault. Left early from our scheduled check out date and was promised a refund but of course that has not happened. Avoid at all costs. Ruined our trip to see our son who’s stationed with the military near by.

Where do I even start? I guess at the beginning. IV drug use in plain site both outside and inside facility. Approached in parking lot by ladies of the night. Smell of THC wreaked so bad inside we had to take my wife to ER for an asthma flair at one point. Breakfast was putrid. The other, most obvious illegal activity I won’t even mention as it’s probably not the paid staffs fault. Left early from our scheduled check out date and was promised a refund but of course that has not happened. Avoid at all costs. Ruined our trip to see our son who’s stationed with the military near by.

Great room and service!

Great room and service!

Staff was friendly and the kids enjoyed the pool!

Staff was friendly and the kids enjoyed the pool!

Courteous staff. Clean and comfortable room. Will be back for certain.

Courteous staff. Clean and comfortable room. Will be back for certain.

Front desk personnel was absolutely amazing! Excellent customer service!

Front desk personnel was absolutely amazing! Excellent customer service!

The room was clean and well maintained. Kenyon was at the desk. He explained the rules, amenities, and he made me feel welcome. As a female traveling alone, I felt safer being acknowledged in a professional manner each time I left and returned. I would recommend staying here.

The room was clean and well maintained. Kenyon was at the desk. He explained the rules, amenities, and he made me feel welcome. As a female traveling alone, I felt safer being acknowledged in a professional manner each time I left and returned. I would recommend staying here.

Yes

Yes

Everything!

Everything!

Staff was friendly and efficient, however, we saw some who appeared to be ladies of the night both in the area of the hotel and in the hotel. The hallways are in great need of refurbishing, carpet, elevator doors, painted moldings etc. No block out curtains that could be closed in the room.

Staff was friendly and efficient, however, we saw some who appeared to be ladies of the night both in the area of the hotel and in the hotel. The hallways are in great need of refurbishing, carpet, elevator doors, painted moldings etc. No block out curtains that could be closed in the room.

The staff was excellent, it was clean. Beds were not comfortable they leaned to one side. Breakfast could have had different hot choices.

The staff was excellent, it was clean. Beds were not comfortable they leaned to one side. Breakfast could have had different hot choices.

Rooms were wet and dirty. Ac didnt work in 2 rooms and fridge didn't work in at least 1. Was only there 30 min but because i checked it i couldnt get a refund. Will not stay again. Cleaner to stay with all the homless people.

Rooms were wet and dirty. Ac didnt work in 2 rooms and fridge didn't work in at least 1. Was only there 30 min but because i checked it i couldnt get a refund. Will not stay again. Cleaner to stay with all the homless people.

Very nice room especially for the price

Very nice room especially for the price

Clean and confortable

Clean and confortable

I booked 3 rooms for 7 guys - 2 standard doubles and 1 with a sofabed. But they gave us 3 double rooms and had no extra bed, sofa or mattress for one of our guys. Also, we picked the hotel on the basis that it offered a free airport shuttle - but that service does not exist. Very disappointing.

I booked 3 rooms for 7 guys - 2 standard doubles and 1 with a sofabed. But they gave us 3 double rooms and had no extra bed, sofa or mattress for one of our guys. Also, we picked the hotel on the basis that it offered a free airport shuttle - but that service does not exist. Very disappointing.

Smelled moldy and mildew, hole in bedcover very noticeable when you entered room. They didn't replaced towels or trash bags for cans,toilet seat was broken,the outlets on lamp didn't work. Bugs all over breakfast counter. Only one employee was very helpful all others were mean or didn't speak English.

Smelled moldy and mildew, hole in bedcover very noticeable when you entered room. They didn't replaced towels or trash bags for cans,toilet seat was broken,the outlets on lamp didn't work. Bugs all over breakfast counter. Only one employee was very helpful all others were mean or didn't speak English.

Would not recommend. I had tools and a generator stolen from my work truck.

Would not recommend. I had tools and a generator stolen from my work truck.

The breakfast was amazing! The staff was nice! The air conditioner wasn’t the best but at least it kept it cool! I would stay again if I come back!

The breakfast was amazing! The staff was nice! The air conditioner wasn’t the best but at least it kept it cool! I would stay again if I come back!

Everything was going well until we spotted a couple of roaches. This changed everything. Staff were friendly, location was good, and breakfast was decent. Because we booked through a 3rd party, we did not have any options to do anything about it; refund, move rooms due to availability.

Everything was going well until we spotted a couple of roaches. This changed everything. Staff were friendly, location was good, and breakfast was decent. Because we booked through a 3rd party, we did not have any options to do anything about it; refund, move rooms due to availability.

Easy from the interstate clean quiet and a great breakfast

Easy from the interstate clean quiet and a great breakfast

It was overall a good hotel but the refrigerators were broken

The hotel lobby had a fresh scent when you walked in. The male desk clerk was very helpful and professional. My room was clean and the beds were comfortable! But the food was mediocre!

Room had a chemical smell. Ammonia. Ok stay

Quick checkin and staff was knowledgeable

The room, was spacious , the room stunk of mold, the front desk was notified , and did not do any thing about it.

We checked in around 6:30pm. By 8pm, we were checking out. We checked in and immediately went to the pool. The pool had things floating in it and there was no towels. We went to wash off. After we washed off, we let our infant sit on the floor. When we picked him up, he was covered in dirt from crawling around the room. When we saw how dirty he was, we looked at the bed and there were stains on the bedding. We went to the front desk and he told us that he could not refund us and that it was our problem. He said and I quote “do you always let your baby on the floor? Are your shoes clean enough to eat off of?” While we are typically not picky, and children do get dirty, it should turn our bags, child’s clothes, and towels black. I would never recommend staying here a it is dirty and the staff are extremely rude.

Rooms smelled of smoke!

Great stay! Decent gym.

No internet! No color TV and no towels????

Poor check in experience, but the employee was kind and tried to help. Woken up several times in the night by people knocking on doors.

Great hotel peaceful stay

Great front desk staff

The staff was very professional

Good value, staff at check in was brusque, but very efficient and politely mean if that makes sense. He made it extremely clear he had expectations for guest behavior and that was nice to experience. He was not rude, just a bit sharp. I was happy with it. Room had a slight moisture issue leading to a little bit of mold beginning to form on bathroom ceiling, but overall great value for money, I definitely recommend for a good, affordable one night stay.

The hotel was nice and clean. The staff was respectful and kind. I really enjoyed my day.

There's only one elevator at the property. The size of the pillows were for an infants crib not a king size bed. Pet peeve of mine is establishments using styrofoam (in this case, plates) to serve food.

Staff was friendly and the place was quiet.

It was quiet, bed was comfortable, and the employees were very nice!

Was very lovely. My son and friend really enjoyed it.

Check-in was very easy & efficient. I don’t remember her name while I was at the desk, but I checked in at around 6-6:30pm & she was super sweet & helpful! My partner & I did notice a bit of unclean areas such as the pool though. We also had an issue with the tub/shower drain in our room. We noticed when we turned on the water there were black particles coming out of the drain, and the drain itself was draining very slowly. I called and let the front desk know, but they said it would have to be addressed in the morning & when I did address it then, they just stated the boss would offer a discount or something but never gave much else information honestly. I would also note that there was a bit of a smell in the room but I’m not sure how to describe it other than humidity smell. Overall though, the room was clean, bathroom sort of clean, & very calm and quiet in the hotel itself.

Initial hotel reservations was canceled. This was supposedly a comparable replacement booking mnit was like sleeping in someone’s old bed,ent. House all night and all morning

The normal

Friendly and knowledgeable staff

Upon arrival the shower had dirty footprints in it. Did not have enough towels and wash clothes to accommodate number of guests. There was also a roach on the counter!!!

Nice property with friendly and knowledgeable staff.

Staff was nice

Convenient cost x benefit. Good breakfast

Pretty good hotel. About what you’d expect

Very professional staff and good breakfast.

Greta location to the beach and to town

When I arrived at check in time, the hotel did not have any clean rooms, and a lobby full of people had to wait 30-45 minutes to get rooms. The manager who came in at that time did the best he could and handled the situation with skill and empathy. The prior manager was doing nothing and being defensive and lazy.

Service was poor. Called me at 10:30pm night before to verify my credit card waking me up.

Staff was nice. Room had an odor.

Linens were clean however it was a struggle to get fresh towels if any were available at all. Staff was polite. Very polite . Other guest seemed to be noisy at all times of the night both above and beside us . Overall I was slightly disappointed however i understand it’s one experience. Thank you have a great day

Fine for the price

It was fine

I didn’t like y’all took money off my card twice. I was charged before I even checked in. I used a 3rd party like Expedia and choose the pay at the property option for a reason. The money that was took off was to be used on my trip and I didn’t get it back until after my trip. Will probably never book there again bc this was not disclosed anywhere from y’all or the 3rd party.

The shower never got warm, the fridge never got cold. The bed was ok but the pillows were tiny and there weren’t enough of them.

Friendly staff at check in

I immediately went to the front desk and the gentleman working the front desk resolved this and was able to put me in the room directly below. He didn’t huff, puff or make it seem I was making his life difficult which some front desk help can. Friendly staff, EXTREMELY clean hotel, rooms didn’t smell, elevator washed a few times during my stay and overall didn’t feel I needed to double clean counters etc.

There was a strong stench of marijuana and the entire floor where we were. There was no blow dryer and when we asked for an extra blanket, they didn't have any. The breakfast was good.

It was a central location and we could access many amenities in the area.

Manager Cathy Cutinno has an amazing staff. Their customer service is absolutely spot on. Kenyon is unforgettable. We will be coming back.

Clean friendly and easy to get to from I26

The evening front desk gentleman was amazing! We had a long trip, arrived late in the evening, and he was incredibly hospitable. The room is a little older and in need of repairs, but it was not bad. The beds were comfortable enough. Cons: We could hear people talking outside and in the room next to us. We could hear their entire conversations. We ended up sleeping with music on to attempt to drown out the noise. We had planned for a late check out since we had arrived so late; however, when we woke up the next morning we found roaches in our room. We got up and quickly prepared to check out. When we told the front desk staff, she acted nonchalantly. She said she'd put my complaint down and have management call me. I have yet to hear from management. I absolutely would not stay here again. It's not just finding the roaches (which is enough!), but the person's response when I told them was just not acceptable at all.

Was great but with there was a bar/restaurant on property. Pool amenities was not the best and no hottub which is good after site seeing all day

It was Great, Wonderful and Courteous Staff, It was so Peaceful.

Very clean and maintained.

Convenient to work and great staff

AC/Heat was fluky - the tiny microwave worked off a master switch at the rooms door. Breakfast was also the poorest and with the fewest healthy options of the four places we stayed at. This road was loaded with hotels - including the first one we stayed at, which was far better in all areas, at about the same cost, and didn't promise a shuttle. I would not stay here again.

Great, clean property. Looks renovated. Spacious suites.

Good staff, clean hotel, very chill

Bathroom doors were sticking and had to force them to open and close - no towels in room waited over 2 hours for them to be laundered, and no floor mat, made for a slippy experience not what we would expect from Best Western

Good stay

Everthing was beautiful. Very nicely put together. Thank you

kind of far from downtown

Overall good stay. We were in town for a fundraiser at Firefly Distillery and this was a convenient place to stay. While they do have an indoor pool, the water was quite cold.

This was a pretty basic hotel but nice nonetheless

Airport shuttle was listed amenity at time of booking.checked in September and October to verify, when travelers arrived! told shuttle had been canceled, never notified of that, incurred four taxi rides totaling $110, poor communication, beware if counting on shuttle

Luke new

The only issue is the are rug in the lobby it was the first thing I noticed when I walked in. It has stains all over it as if it hasn’t been cleaned.

Motel is clean and staff friendly. It is an older building. There was a small crack in counter in bathroom, button for elevator on ground floor didn't seem to work correctly. Water took a while to get hot on 4th floor and water pressure seemed lower than normal. Location was easy and close to interstate. 30 minutes to beach and 20 minutes to Charleston.

Toilet clogged up in the middle of the night, went down to the front desk, no one was there. Called the hotel number. No answer, no voice mail. Talked to the front desk the next morning, no maintenance staff available. The desk clerk offered to plunge the toilet, but instead, I volunteered to do it myself. Got the toilet unclogged, but I was so frustrated, I decided to cut my trip short, so I checked out and didn’t even stay the 2nd night. I will not stay there again.

Lots of traffic noise. Strange noises around parking lot. A little unnerving.

We had no hot water and our phone didnt work and they would do nothing about it.

It’s was awesome

Economical and friendly. Excellent bfast!

Everything was great, except phone into best western inn did not work. Tried calling many times to make sure they were open before we drove over there. After calling the corporate office and telling them the problem the manager called me and told me they were having phone issues since the storm. She called me on her personal phone. She did an excellent job! Y’all better keep her and give her a raise!

Comfortable.

Upon arrival we noticed how clean the area was. The clerk was nice checking us in & made the process quick and smooth. On the way to our room, we noticed how clean the halls were and how good it smelled. We went to our room and it was clean. There was mold on the caulk in the shower. It probably needs to be scraped off and redone. After leaving our things to head out for dinner we stopped by the brochure stand in their foyer. My colleague noticed a roach on the floor. I just stepped on it and we went on. After dinner and the beach we returned and showered. They have really great hot water. They do have a great indoor pool but we were too tired to swim. Those beds were awesome. Looking at them we assumed they would be hard because of the metal frame but they were so soft and we slept so good . The breakfast was good. The breakfast attendant Ms Laverne was so kind and attentive to kept all the areas clean and stocked up. I definitely would come back if I pass through from Greenville SC!

Very difficult to navigate in and out of this hotel too much traffic plus also they told us you told us that we would have free parking we had to pay for parking plus I did not even get a bill

My room smelt like mold

This place is very clean. The manager is very nice. The breakfast was delicious. My stay there was quiet. It’s close by restaurants. I’m definitely staying here again.

Check humidity inside the rooms

It was decent. Breakfast was good

Didn't like food! Orange Juice was Wateree (diluted)

Chose this hotel for airport proximity and airport shuttle service.

The front desk was helpful. The elevator takes too long, but I just used the steps.

The pictures were very misleading. The room smelled awful, like mold. The whole room almost had a damp feel to it, I really don't know how else to describe it. We all had congestion the next day.

Easy to get i and out of

Good

The room was great! Clean and spacious. Night time staff was amazing. The lady was very friendly and got us fresh sheets for our pull out couch. Daytime staff (a man) was friendly but literally demanded proof of us staying there Everytime we went outside to the smoking area. It got a little annoying at time but he said there is sketchy people that come through there so he wanted to be sure we were guest. Also I asked for late check out- like 30 extra mintues and he literally cut me off and was like we are understaff so that's a no and you need to check out at 11. I felt he was a little rude about it. Then he cut our key cards off at 10:59 so I was not able to go back in and get my charger I left in accident.

Had a smoke dector beeping for 14 hours. I called several times. The mattress was so used up that it had pit near the edge that I kept rolling into. The worst part was the prople who ran the front desk. I prepaid because i didnt know when I was going to arrive but I knew I would be tired from my red eye flight. I got to the counter, gave my name and said that I had a prepaid room. It should have been easy. Instead i got an attitude and was told just because it was prepaid doesnt mean that the room is ready. Then later that night the smoke dector beeping all night. The pool was closed for 3 of my 5 day stay. The food at the breakfast was not good. Only one elevator that takes forever. No onew seems to cate about customer service or if you have a decent stay. Shoulf have known. North Charleston is much rougher than downtown Charleston. Dont waste your time in N. Charleston

Awesome staff

I have stayed here every time I come to Charleston ,always friendly and helpful people .place is always clean .

Very good

Its a quite place ,walkable. Away from the city . Although the room a bit outdated & AC unit was loud ,carpet smells. The Staffs were great and friendly..

Good and clean but noisy with the airport very close and no public transportation around

I enjoyed my stay. Front desk staff was very nice and friendly.

nice property

Central located with plenty of shops nearby. The hotel itself was very cleaned smelled great and my room was comfortable. The staff was friendly and helpful. I’d come back again!

The property did not have any replacement towels for any guests during our stay. We asked for replacements and management told us that they had none. We gave them our existing dirty towels for them to wash, and they gave them to another guest. Inexcusable....

I like the room itself, but didn't provide any shampoo, body wash, and conditioner. Not like other hotel they provided everything even body lotion too. So disappointing. I hope the management will start providing this items

My first time here. Will definitely stay again.