Residence Inn Norfolk Downtown

We brought home BED BUGS

He spoke with the woman behind the counter and they were able to get us another room. What gets me is that he was just going to skip right out of there and leave this problem with the other employee. I don’t know if he is like this often, but something’s needs to be said.

The bed was super comfortable and the room was spacious and clean. The sleeper sofa had no bedding and there was nothing available in the room so we had to go ask for something at the front late at night. Also, we have kids and they love swimming so they were looking forward to using the pool but the door had a sign that said "Pool Closed!!!" Without any explanation..that was disappointing.

The bed was super comfortable and the room was spacious and clean. The sleeper sofa had no bedding and there was nothing available in the room so we had to go ask for something at the front late at night. Also, we have kids and they love swimming so they were looking forward to using the pool but the door had a sign that said "Pool Closed!!!" Without any explanation..that was disappointing.

Friendly, breakfast, roomy, bottled water in the gym Mats in the gym

Friendly, breakfast, roomy, bottled water in the gym Mats in the gym

Breakfast was good. Location was excellent!

Breakfast was good. Location was excellent!

Great breakfast. room was clean and ready. Staff are always wonderful.

Room was clean however I was given a room with a broken stove and microwave. I booked from Friday to Monday and had my family. It was a huge inconvenience as I booked this hotel for the kitchen they had to avoid spending so much on outside food during my trip. We weren’t able to be accommodated and moved to another room until Sunday afternoon. They did refund me for the first two nights so I was appreciative for that. Just wish I had a room that worked throughout my entire stay. Otherwise everything else was fine, staff was kind and didn’t seem to be annoyed during my grievances.

The room was spacious and beds were comfortable. However the sofa and chair were in very poor condition and should be replaced.

Great location, convenient to Freemason, Ghent and downtown. Clean, comfortable, spacious suite. Great breakfast. Best of all, the staff was uniformly helpful and friendly. Will definitely stay here again.

Close to the military event and the staff and room was very nice and clean! The breakfast was very nice!

The breakfast was very nice!

The staff I met were courteous, helpful and seemed to have an actual love for their job and the property.

It was very accommodating, the staff was amazing, the suite and hotel itself were very clean, it offered many amenities and it was very comfortable I think the only thing we dislike when staying there is the parking since you have to park in the parking garage and there is a fee for that

It was very accommodating, the staff was amazing, the suite and hotel itself were very clean, it offered many amenities and it was very comfortable I think the only thing we dislike when staying there is the parking since you have to park in the parking garage and there is a fee for that

Pleasant

Nothing

Location was great lived the sofa and full size fridge Nothing

The breakfast was tasty, but not very hot. The bed was terrific, the sofa bed has really bad cushions. The bathroom doors does not close. The highlight was the front desk agents, especially Rachel. They were always smiling and helpful. Thanks.

We stayed a couple of day in April 2026. Staff was amazing and very friendly. Hotel was clean one thing was only one elevator worked. Don’t know why the other was not working but we had to wait for the elevator more than necessary. Also the floor by the elevator in the main floor was peeling off, accident hazard. Rooms were above average. Parking lot is needed.

Great rooms and great pool! Breakfast was excellent for us! Only issue we had weee the couches and fold out beds. They desperately need replacing as they don’t sit well as a couch and even worse as a bed, even for small kids.

Great rooms and great pool! Breakfast was excellent for us! Only issue we had weee the couches and fold out beds. They desperately need replacing as they don’t sit well as a couch and even worse as a bed, even for small kids.

very clean and spacious hotel in an excellent area of downtown Norfolk. All the staff were very kind and courteous. We really enjoyed our stay there.

Bad

The location was great for our purposes. The kitchenette was modern and clean, but there was only one spoon and two forks. The beds are terrible. There is a hide-a-bed couch and the bed was not made up. When you sit on the couch, it caves in and was horribly stained. The king bed mattress was thin and hard. Every morning, a table was set up for waffles, but no waffle maker. On last morning I asked why and a staff member said the machines have been broken for a long time. Putting out the syrup and waffle fixings was just for show! The edges of the rooms had not been vacuumed--made the room feel dirty.

The location was great for our purposes. The kitchenette was modern and clean, but there was only one spoon and two forks. The beds are terrible. There is a hide-a-bed couch and the bed was not made up. When you sit on the couch, it caves in and was horribly stained. The king bed mattress was thin and hard. Every morning, a table was set up for waffles, but no waffle maker. On last morning I asked why and a staff member said the machines have been broken for a long time. Putting out the syrup and waffle fixings was just for show! The edges of the rooms had not been vacuumed--made the room feel dirty.

Room was way too cold and unable to heat the room using thermostat. I froze every night.

The place is good. Needs upgrade

It was a comfortable stay close to everything with 5 minute walk to Granby street. The staff was wonderful and the lobby, halls and room were clean. The only reason I’m giving 3 stars is the oppressive chemical smell in the room (310). I got used to it in 5 minutes and was surprised that my asthma didn’t kick in…

One elevator was not functioning. It was our understanding this has been going on for several weeks!

Convenient location to Chrysler Hall and hockey arena. One elevator functioning so it was slow getting to room and back.

Convenient location to Chrysler Hall and hockey arena. One elevator functioning so it was slow getting to room and back.

Room was very clean. Staff was friendly and service good. Did not use gym. Had no pet.

Best customer service we have ever had. The customer service by itself was far beyond what I’ve ever experienced in a hotel situation before definitely would recommend staying there anytime

The room price on your end wasn't the same as the one I agreed to, so the entire trip was a failure.

It was welcoming, nice, and clean. N/A

It was welcoming, nice, and clean. N/A

Superb

Good location It was all good

Good location It was all good

The hotel was clean, the staff were wonderful and very welcoming. And it was quiet!! Nobody running around, no yelling, no door slamming and no weed smells, loved it!

The hotel was clean, the staff were wonderful and very welcoming. And it was quiet!! Nobody running around, no yelling, no door slamming and no weed smells, loved it!

Staff was great, as always, very helpful, very kind. But this trip, there was a lot of hair left in the bathroom sink. Not my hair.

Staff was great, as always, very helpful, very kind. But this trip, there was a lot of hair left in the bathroom sink. Not my hair.

Clean, great service, will stay again

Clean, great service, will stay again

Very good

Location and convenience I loved it , nothing to dislike

Cleanliness

Cleanliness

Great stay

It was nice and clean, staff and amenities were great

It was nice and clean, staff and amenities were great

The room was clean. Staff are very friendly and helpful. But this trip, the laundry room was out of order. The whole time and one elevator was out of service.

The room was clean. Staff are very friendly and helpful. But this trip, the laundry room was out of order. The whole time and one elevator was out of service.

Excellent location, close to everything. Does not have a restaurant

It was okay except you needed options for protein (meat) than what was available. I think it was either turkey or vegetarian options. Just explained before.

Very good

I loved everything about my stay

The sofa beds mattress was extremely thin and uncomfortable, we requested bedding and pillows and were only given a thin sheet and top cover, rhe livingroom remote was missing, the bathroom walls were peeling, and overall the room felt very old and in need of maintenence.

Close to the amtrak station as we were heading back home. The breakfast was good. They let us check in early which was great because my husband was using a walker. They were great.

I didn’t like that breakfast was limited.

Room had no linens for the fold out bed. There was food residue in that bed when we opened it. We had to make up the bed ourselves because Christopher at the front desk said there were only two people on duty. The shower diverted controls are broken and the main shower head and bathtub filler are unavailable. Overall, not very good.

Room had no linens for the fold out bed. There was food residue in that bed when we opened it. We had to make up the bed ourselves because Christopher at the front desk said there were only two people on duty. The shower diverted controls are broken and the main shower head and bathtub filler are unavailable. Overall, not very good.

The room was fabulous! Great space. Very clean. Everything was great!

Staff was great and friendly. (Front desk and breakfast attendants). Breakfast had gluten free muffins and oat milk.

Staff was great and friendly. (Front desk and breakfast attendants). Breakfast had gluten free muffins and oat milk.

Clean room. Cozy. Nice staffs.

Clean room. Cozy. Nice staffs.

Location peaceful cleaniness

A few things did not work. Toilet was cracked and repaired. It seemed very strange that they repaird the crack but did not replace toilet. The door entry lock did not work unless you stood in the hall and tried it about 25 times to finally make it work.

A few things did not work. Toilet was cracked and repaired. It seemed very strange that they repaird the crack but did not replace toilet. The door entry lock did not work unless you stood in the hall and tried it about 25 times to finally make it work.

Location Breakfast was terrible Bed was not made Soap/shampoo dispensers were empty

We i got to room Wednesday night it was 78 degrees in the room i figured someone left it that way i turned air on i thought but thru night i was sweating and woke up that way called fromt deck asked if someone could look at it they told me someone would look at it but they been having problems with air

We i got to room Wednesday night it was 78 degrees in the room i figured someone left it that way i turned air on i thought but thru night i was sweating and woke up that way called fromt deck asked if someone could look at it they told me someone would look at it but they been having problems with air

The stove is old. The microwave is old. No cover, but a let out couch. You have to ask for it. The metrics on the let out couch is old and horrible. The couch is broke. You'd like you're sitting on the floor the TV. Keep buffering when you're watching it too much money, but it's old outdated motel. If you're gotta stay here, go to the Holiday Inn same thing. Save money. But don't forget, the staff is wonderful, really, really nice

The stove is old. The microwave is old. No cover, but a let out couch. You have to ask for it. The metrics on the let out couch is old and horrible. The couch is broke. You'd like you're sitting on the floor the TV. Keep buffering when you're watching it too much money, but it's old outdated motel. If you're gotta stay here, go to the Holiday Inn same thing. Save money. But don't forget, the staff is wonderful, really, really nice

staff was courteous it was the TV in the second room on the second floor that would not work

staff was courteous it was the TV in the second room on the second floor that would not work

Staff was friendly and helpful and clean room

Staff was friendly and helpful and clean room

Room was clean, but kitchen was poorly equipped to actually use as a cooking area. Light over table didn't work, no hairdryer and pillows were hard as rocks.

Room was clean, but kitchen was poorly equipped to actually use as a cooking area. Light over table didn't work, no hairdryer and pillows were hard as rocks.

On the positive side, the room's kitchen was clean & well set up, The hotel staff were very professional, helpful and courteous; kindly lent us an umbrella on a very rainy day; sent us off with bottles of water for our trip home. The buffet breakfast was plentiful & good -- offered many options for different tastes.

On the positive side, the room's kitchen was clean & well set up, The hotel staff were very professional, helpful and courteous; kindly lent us an umbrella on a very rainy day; sent us off with bottles of water for our trip home. The buffet breakfast was plentiful & good -- offered many options for different tastes.

Mrs Patterson and her Staff is Amazing Room was Spacious and Easy Access to Everything 6 min walk to Scope Areana and Chrysler Hall

Mrs Patterson and her Staff is Amazing Room was Spacious and Easy Access to Everything 6 min walk to Scope Areana and Chrysler Hall

Room was nice, sofa-bed very uncomfortable. My friend said she could feel the springs in the mattress. The water in the toilet ran constantly. The food was ok, the lady that worked the weekend was not friendly. The front desk staff were great. Breakfast from 7 -9:30 on weekend and 7-9 during the week too early. Should at least last until 10 on weekends. Overall nice hotel. Parking plentiful and convenient.

Room was nice, sofa-bed very uncomfortable. My friend said she could feel the springs in the mattress. The water in the toilet ran constantly. The food was ok, the lady that worked the weekend was not friendly. The front desk staff were great. Breakfast from 7 -9:30 on weekend and 7-9 during the week too early. Should at least last until 10 on weekends. Overall nice hotel. Parking plentiful and convenient.

One chair missing from our one bedroom. Leak under sink. Not enough bath towels. Otherwise clean and comfortable.

One chair missing from our one bedroom. Leak under sink. Not enough bath towels. Otherwise clean and comfortable.

Was ok for the price. The room had a strange odor and the hot water was only about 90 degrees. On the positive side it was very spacious and had a great location with a short walking distance to downtown.

Was ok for the price. The room had a strange odor and the hot water was only about 90 degrees. On the positive side it was very spacious and had a great location with a short walking distance to downtown.

The room was cleanish. It was pet-friendly and the staff was very nice But no hot water for a week was very unpleasant

The room was cleanish. It was pet-friendly and the staff was very nice But no hot water for a week was very unpleasant

Front desk was very friendly and informative about places to visit for dinner. Room was very clean.

Front desk was very friendly and informative about places to visit for dinner. Room was very clean.

Great!

Great!

The upholstered furniture was soiled, the mattress pad was raggedy and didn’t fit the bed, some of the hard furniture had damage. The room smelled like old ramen noodles. The staff at the front desk were helpful. The garage across the street (the only parking for the hotel) was dirty and inconvenient.

The upholstered furniture was soiled, the mattress pad was raggedy and didn’t fit the bed, some of the hard furniture had damage. The room smelled like old ramen noodles. The staff at the front desk were helpful. The garage across the street (the only parking for the hotel) was dirty and inconvenient.

Good stay. Parking availability could be better especially for handicap persons.

Good stay. Parking availability could be better especially for handicap persons.

Very friendly staff, easy check in and check out process. Parking was easy.

Very friendly staff, easy check in and check out process. Parking was easy.

Z

Z

I didn't like the mishandling of my daughter in law reservation. She was not notified of problems with her reservation until day of arrival which resulted in our family being separated and staying at different locations. I found that to be very unprofessional.

I didn't like the mishandling of my daughter in law reservation. She was not notified of problems with her reservation until day of arrival which resulted in our family being separated and staying at different locations. I found that to be very unprofessional.

Everything was amazing to front desk (KAY) to the room great location would highly recommend

Everything was amazing to front desk (KAY) to the room great location would highly recommend

Clean and good breakfast

Clean and good breakfast

We stayed in room 709, it was very clean, but several items were missing or damaged. Pull-out sofa was broken, which made it impossible to sleep on, TV remote was missing and TV in living room didn’t work even after asking to have it fixed, situation wasn’t resolved. There was no luggage stand to put the suitcase on, sink was clogged and carpet was damaged. The pool looked dirty and the hot tub condition was so poor that we didn’t risk using it. The bright star of the stay was our breakfast assistant DeeDee who was just amazing. Other than that, the hotel has a lot to catch up on.

We stayed in room 709, it was very clean, but several items were missing or damaged. Pull-out sofa was broken, which made it impossible to sleep on, TV remote was missing and TV in living room didn’t work even after asking to have it fixed, situation wasn’t resolved. There was no luggage stand to put the suitcase on, sink was clogged and carpet was damaged. The pool looked dirty and the hot tub condition was so poor that we didn’t risk using it. The bright star of the stay was our breakfast assistant DeeDee who was just amazing. Other than that, the hotel has a lot to catch up on.

We had to come to Norfolk to visit my Dad who is in the process of passing. During my search for a place to stay, this was the closest. Our family consist of 2 adults and 1 small, well trained ShihTzu. I planned to stay for 2 days and paid for two days, but was not happy with this hotel so we left early on the second day. The room was lacking amenities' that we needed for my husbands health issues, No microwave being one, and I saw what i thought was a manager in the hall after the first night and ask about it. Was told we would have one delivered, however when I returned to the hotel that day, there was no microwave. The bed was not comfortable, the furniture was not comfortable. We left at like 5-6:00 on the second day. My husband and pet stayed in the hotel while I went to the hospital to be with my father. When i told the front clerk we were check out, he never even ask if there were any problems! But the hotel has charged me the full $691.70 for this sorry stay. Upon checking into this hotel, I told the lady I was usually a Hilton member, but did not find one close enough. She said "hopefully we can do better and your stay will be good" or something to that effect. The stay was not better, it was horrible!! And just for the record, our dog is well trained and left nothing behind in the room and does his bathroom breaks outside. Our trip home was 4 hours one way and after a stay in the hospital for 1&1/2 days, it was a ruff trip home!!

We had to come to Norfolk to visit my Dad who is in the process of passing. During my search for a place to stay, this was the closest. Our family consist of 2 adults and 1 small, well trained ShihTzu. I planned to stay for 2 days and paid for two days, but was not happy with this hotel so we left early on the second day. The room was lacking amenities' that we needed for my husbands health issues, No microwave being one, and I saw what i thought was a manager in the hall after the first night and ask about it. Was told we would have one delivered, however when I returned to the hotel that day, there was no microwave. The bed was not comfortable, the furniture was not comfortable. We left at like 5-6:00 on the second day. My husband and pet stayed in the hotel while I went to the hospital to be with my father. When i told the front clerk we were check out, he never even ask if there were any problems! But the hotel has charged me the full $691.70 for this sorry stay. Upon checking into this hotel, I told the lady I was usually a Hilton member, but did not find one close enough. She said "hopefully we can do better and your stay will be good" or something to that effect. The stay was not better, it was horrible!! And just for the record, our dog is well trained and left nothing behind in the room and does his bathroom breaks outside. Our trip home was 4 hours one way and after a stay in the hospital for 1&1/2 days, it was a ruff trip home!!

The AC was broken on my first night, and the customer service was terrible, completely unattended. Every time we ask for a simple task it was a problem and attitude.

The AC was broken on my first night, and the customer service was terrible, completely unattended. Every time we ask for a simple task it was a problem and attitude.

The staff was awesome! Wonderful breakfast spread

The staff was awesome! Wonderful breakfast spread

The breakfast buffet was OK, but some hot food items were cold. You should add a microwave oven so guests can reheat cold food.

The breakfast buffet was OK, but some hot food items were cold. You should add a microwave oven so guests can reheat cold food.

No hot water, No drinking water, stinky smell in the room

No hot water, No drinking water, stinky smell in the room

Everything was great! Except there is no hot water in the shower.

Everything was great! Except there is no hot water in the shower.

Overall the stay was pretty nice. The bed is SUPER soft, almost too soft. The fan in our bathroom didn’t work either.

Overall the stay was pretty nice. The bed is SUPER soft, almost too soft. The fan in our bathroom didn’t work either.

We didn’t have air conditioning either day so it was uncomfortable to be in the room. We notified the staff and they had someone working on it but it never got fixed.As of right now I’m waiting for some form of compensation.

We didn’t have air conditioning either day so it was uncomfortable to be in the room. We notified the staff and they had someone working on it but it never got fixed.As of right now I’m waiting for some form of compensation.

Additionally, in the evening/night there were quite a number of emergency vehicles passing by making it difficult to get to/stay asleep. For the amount I paid for the room, this is quite disappointing.

Additionally, in the evening/night there were quite a number of emergency vehicles passing by making it difficult to get to/stay asleep. For the amount I paid for the room, this is quite disappointing.

Staff was friendly, and the room was comfortable. Breakfast wasn’t very good. All the hot food was barely warm, and the staff couldn’t keep up. The tv and internet is very slow. But, still a good hotel.

Staff was friendly, and the room was comfortable. Breakfast wasn’t very good. All the hot food was barely warm, and the staff couldn’t keep up. The tv and internet is very slow. But, still a good hotel.

Check in was a breeze. Our room was on the 2nd floor. Clean room. Location was convenient to everything we could want/need. Staff was super friendly.

Check in was a breeze. Our room was on the 2nd floor. Clean room. Location was convenient to everything we could want/need. Staff was super friendly.

Rooms smelled like mildew and very worn down. Not at all like the pictures

Rooms smelled like mildew and very worn down. Not at all like the pictures

Nice hotel

Nice hotel

Staff was excellent at check in

Staff was excellent at check in

Room was clean, everything worked, plenty of soap/shampoo in pump dispensers in shower. Mattresses super (too) firm. Housekeeping only showed up once on a 4-night stay with 2 adults and 3 kids registered in a room.

Room was clean, everything worked, plenty of soap/shampoo in pump dispensers in shower. Mattresses super (too) firm. Housekeeping only showed up once on a 4-night stay with 2 adults and 3 kids registered in a room.

Great

Great

.

.

Stay was great

Stay was great

It would have been nice if parking was included.

It would have been nice if parking was included.

While visiting my friend in the hospital, I needed a place to rest and this place was magnificent!!

While visiting my friend in the hospital, I needed a place to rest and this place was magnificent!!

The staff, especially Ieisha, was awesome!! Really took care of me and my needs!!!

The staff, especially Ieisha, was awesome!! Really took care of me and my needs!!!

The front desk staff was wonderful!!

The front desk staff was wonderful!!

It was okay

It was okay

The location was convenient to the arena and all the waterside attractions in downtown Norfolk. The hotel was clean and the breakfast was very good. The staff was amazing. Brett was outstanding, friendly and attentive. He was always busy helping other guests and helping clean up during breakfast. All in all, the stay was exceptional.

The location was convenient to the arena and all the waterside attractions in downtown Norfolk. The hotel was clean and the breakfast was very good. The staff was amazing. Brett was outstanding, friendly and attentive. He was always busy helping other guests and helping clean up during breakfast. All in all, the stay was exceptional.

Our stay was great. Very helpful and friendly front staff. Will come back!

Our stay was great. Very helpful and friendly front staff. Will come back!

Great hotel. Quiet location. Great included breakfast. Friendly front counter staff and breakfast area staff. Large room with full sized fridge and microwave. TV rotates for viewing from table and bed.

Great hotel. Quiet location. Great included breakfast. Friendly front counter staff and breakfast area staff. Large room with full sized fridge and microwave. TV rotates for viewing from table and bed.

Staff was all polite and friendly. Everyone was welcoming and accommodating.

Staff was all polite and friendly. Everyone was welcoming and accommodating.

Great, helpful staff. convenient location.

Great, helpful staff. convenient location.

Very nice for traveling with a family

Very nice for traveling with a family

Very nice and clean

Very nice and clean

The hotel was clean. The staff were amazing. Very friendly and willing to help anytime. Definitely recommend this hotel

The hotel was clean. The staff were amazing. Very friendly and willing to help anytime. Definitely recommend this hotel

I was disappointed in our stay. Almost every time we returned to our hotel room, our keys did not work. Then we’d have to go down to the front desk to get them reset. Additionally, when leaving for the airport on our final morning, the QR code the hotel sent for exiting the garage did not work. We left much later than planned because of this, and had to repeatedly work with the front desk to get a new QR code. We were then stressed about missing our flight. Overall, I was disappointed in our experience at this hotel

I was disappointed in our stay. Almost every time we returned to our hotel room, our keys did not work. Then we’d have to go down to the front desk to get them reset. Additionally, when leaving for the airport on our final morning, the QR code the hotel sent for exiting the garage did not work. We left much later than planned because of this, and had to repeatedly work with the front desk to get a new QR code. We were then stressed about missing our flight. Overall, I was disappointed in our experience at this hotel

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It was great

It was great

Nice place.

Nice place.

Will definitely stay again

Will definitely stay again

Staff was very professional and friendly.

Staff was very professional and friendly.

The drain in the bathroom sink was nearly clogged. The sheets and blankets were tucked in to only reach barely to my waist. I had to redo them. The bath towel was very small, and there was only one. The front desk staff and breakfast staff were all excellent.

The drain in the bathroom sink was nearly clogged. The sheets and blankets were tucked in to only reach barely to my waist. I had to redo them. The bath towel was very small, and there was only one. The front desk staff and breakfast staff were all excellent.

Stay was great! Area was very accomodating for our stay. Rooms little dated but clean.

Stay was great! Area was very accomodating for our stay. Rooms little dated but clean.

Parking garage was in a good area. The only problem is that there was no hot water. They literally started to work on it as we were checking out.

Parking garage was in a good area. The only problem is that there was no hot water. They literally started to work on it as we were checking out.

Very clean, good bed however two things made it hard for us to give a 5 stars: a noise from the air conditioning unit and the fact you pay for parking. The staff offers a voucher if you ask for it but you still have to pay a daily fee. The staff is helpful, they even offered us a different room if the maintenance person could no get the air conditioning issue repair

Very clean, good bed however two things made it hard for us to give a 5 stars: a noise from the air conditioning unit and the fact you pay for parking. The staff offers a voucher if you ask for it but you still have to pay a daily fee. The staff is helpful, they even offered us a different room if the maintenance person could no get the air conditioning issue repair

I paid for my son to stay here as he had an important audition the next day. He woke to find there was NO WATER in his room and the entire hotel. He could not shower, wash, brush teeth or flush the toilet. The front desk kept telling him the water would be on soon but ot never came on. The last time he called the front desk they told him he should have water in his room, though he sid not. When he checked out they offered NO COMPENSATION. I cant belive I paid $190 for my son to have a hotel room with no water. I will never stay at any Marriott affiliated hotel again. Unbelievable they would treat paying guests so poorly

I paid for my son to stay here as he had an important audition the next day. He woke to find there was NO WATER in his room and the entire hotel. He could not shower, wash, brush teeth or flush the toilet. The front desk kept telling him the water would be on soon but ot never came on. The last time he called the front desk they told him he should have water in his room, though he sid not. When he checked out they offered NO COMPENSATION. I cant belive I paid $190 for my son to have a hotel room with no water. I will never stay at any Marriott affiliated hotel again. Unbelievable they would treat paying guests so poorly

The staff were friendly and they tried their best. Unfortunately we checked in in the evening around 8pm and there was only one person working the front desk so it took a while to get our keys. The rooms were spacious but old. The sofa had lots of stains and furniture looked dated.

The staff were friendly and they tried their best. Unfortunately we checked in in the evening around 8pm and there was only one person working the front desk so it took a while to get our keys. The rooms were spacious but old. The sofa had lots of stains and furniture looked dated.

Property was quiet and clean

Property was quiet and clean

We stay here when we are visiting family. Good location, walkable, staff is amazingly helpful and friendly. We will be back

We stay here when we are visiting family. Good location, walkable, staff is amazingly helpful and friendly. We will be back

Cleanliness

Cleanliness

Close to scope, attended meac basketball tornment

Close to scope, attended meac basketball tornment

Coffee pot empty about 3pm,

Coffee pot empty about 3pm,

I like everything.

I like everything.

The front desk was very nice.

The front desk was very nice.

The property is close and convenient to the Sentara Norfolk Heart hospital. Easy access parking and desk clerk gave me a pass so I didn't have too pay.

The property is close and convenient to the Sentara Norfolk Heart hospital. Easy access parking and desk clerk gave me a pass so I didn't have too pay.

Only bad thing is I could not adjust the temperature in the room. There was a thermostat but it never impacted the temp in the room. Otherwise every thing was great

Only bad thing is I could not adjust the temperature in the room. There was a thermostat but it never impacted the temp in the room. Otherwise every thing was great

I was in Norfolk for a convention - one of the reasons I booked the Residece Inn is because of the breakfast buffet and I timed my morning so that I could have a substantial meal before my all-day event. When I arrived at the buffet at 7:30 am there was no hot food other than bread for the toaster, and no plates. I thought at the very least I could have yogurt and a coffee but there wasn't any coffee made. When I went back to my room to use the coffee maker there, I discovered that there was no carafe. I didn't have time to call down and ask for one since I had to leave so I found a coffee shop on my way to my event. It made for a stressful morning. In addition to this I had to return to the front desk twice after finding that my room key had stopped working. The first time they simply reactivated the key and the second time I was told that the problem must be that I was keeping my room key in the same pocket as my phone. This is the first time that's ever been the case at any hotel I've stayed at, Residence Inn or otherwise, so I have to believe that the fault lies with the equipment. The person at the front desk acted as though this was a common problem, so if that's true then guests should be informed of that at check-in. Also, I was handed a small bag of Hershey's Kisses when I checked in, and there were no bottles of water in my room. I'd much prefer to have a free water than some candy when I get to a hotel.

I was in Norfolk for a convention - one of the reasons I booked the Residece Inn is because of the breakfast buffet and I timed my morning so that I could have a substantial meal before my all-day event. When I arrived at the buffet at 7:30 am there was no hot food other than bread for the toaster, and no plates. I thought at the very least I could have yogurt and a coffee but there wasn't any coffee made. When I went back to my room to use the coffee maker there, I discovered that there was no carafe. I didn't have time to call down and ask for one since I had to leave so I found a coffee shop on my way to my event. It made for a stressful morning. In addition to this I had to return to the front desk twice after finding that my room key had stopped working. The first time they simply reactivated the key and the second time I was told that the problem must be that I was keeping my room key in the same pocket as my phone. This is the first time that's ever been the case at any hotel I've stayed at, Residence Inn or otherwise, so I have to believe that the fault lies with the equipment. The person at the front desk acted as though this was a common problem, so if that's true then guests should be informed of that at check-in. Also, I was handed a small bag of Hershey's Kisses when I checked in, and there were no bottles of water in my room. I'd much prefer to have a free water than some candy when I get to a hotel.

I wasn’t happy staying at the hotel because the room had a slow drain in the sink, the bed sheets were dirty, I found seaweed food under the comforter, and the breakfast was served late, around 8.40 a.m., and they cleaned up at 9.30 a.m.

I wasn’t happy staying at the hotel because the room had a slow drain in the sink, the bed sheets were dirty, I found seaweed food under the comforter, and the breakfast was served late, around 8.40 a.m., and they cleaned up at 9.30 a.m.

Nice and new building

Nice and new building

Only One elevator working, the room is out dated, no plug for charging phones unless you have a cube, and of course I didn’t. The sink was leaking, no house keeping and our key pass for exciting the parking lot always gave us trouble and lady on the phone was rude . Nothing around that is open .

The room was very nice and the staff was extra friendly.

Very convenient location and nice suite

Very clean, front desk staff were friendly and accommodating. Parking was also a breeze being as though vouchers were provided.

Front desk staff were also caring and friendly. Room was large and clean. The bed was perfect and comfortable.

Newly renovated. Hotel has a separate parking deck. A little uneasy after dark. Nice inside. Nice room. Convenient location. Great beds.

Location, service and room were great. Breakfast was just OK.

Nice staff and comfortable quarters.

I love staying here. It is so close to everything I love about Norfolk. I can walk to everything sooooo easily. Having a full kitchen is very helpful, too!

I love this hotel, 5 stars

“The bed had dust mites; the hotel needs renovation.”

Everything was good with one exception. There was only one person at the front desk, and should have had two. People were backing up. I was not in a hurry, but some may have been. Overall, a great stay.

Room was very dirty. Hair on and in the bed. Walls patched and not painted. Very sub par. Lobby was nice. If I hadn’t had my family with me, I would’ve slept there.

Great

The front desk lady did not help us on checking on the pool until I asked another one later during the night The sofa in the bed room was caved in and was unable to be sat on. Breakfast had some food not even cooked all the way.

The hotel and room were clean and the staff checking in were absolutely wonderful to speak with. The hotel location was very convenient for our trip.

Parking and local transportation was so close. Hot breakfast was a treat. Gym was sparse except for three Treadmills. Indoor Jacuzzi and Pool were appreciated.

Love the property. Nice and clean. Did not appreciate having to pay every time I moved my vehicle in and out of the parking deck across the street.

Location was perfect for this trip. Been to hotel perhaps a dozen times in past 10 years, consistently a great selection.

Room was clean, stay was quite

Had a great stay room exceeded all expectations and was close to multiple places for fun, me and my fiancée stayed here while we were in town for a hockey game and this was the perfect place to book if your attending an event at Scope arena

great staff. great location. having 1 functioning elevator can be challenging at times.

After a long day of travel, I arrived at almost midnight only to be told that the only rooms left did not have heat. I was told that they could offer me extra blankets or good luck finding a new hotel. The staff member was very pleasant however this is completely unacceptable. I booked this room at 3 weeks ago. The extra blankets consisted of a thin covering that went over the duvet. I am not from this area, it’s midnight and I was a woman by myself with limited options other than to just stay. I was very disappointed. The breakfast was also half gone when I went down at 8:30 when breakfast is supposed to be served from 7-10 with no one actively refilling anything.

It was great,pool was great and so was the gym

We were very unsatisfied with our overall stay here. We stood for three nights and they never cleaned the room. Upon arriving back from our day on the third night, we saw that the room was still not cleaned. We then went down to the lobby to figure out what was happening. They told us that you have to call to schedule a cleaning the day before and that we were supposed to be told this upon check in. They never told us this information so we never got the chance to come back to a clean room. Secondly, the hallways were absolutely freezing. It felt like it was 60 degrees in the hall (we visited during thanksgiving). It was so cold that even in our rooms where we can adjust the thermostat, it felt like it was never able to get warm. Finally, getting from the 6th floor down to the lobby to enter or exit was always a challenge. There was only one working elevator so it took forever to come up or down. Sometimes, when an elevator would finally arrive, it was full so you’d have to wait even longer. We would have taken the stairs but for some reason, there was no marked stairs to enter into the lobby. The next time we are in Norfolk, we plan to stay elsewhere.

Although the staff was very friendly and professional, their keycard system kept having issues. We got locked out of our hotel room on multiple occasions and had to get new keys made. The staff was aware of this issue and was willing to fix keys as needed. We’ve not run into a single bad employee there, a very well managed property.

We were only there for one night. The place was lovely, but there were some maintenance issues with the shower and the bathroom sink. Staff was responsive to our requests. Breakfast was excellent. It took us 3 passes and a call to the hotel to figure out how to get to the entrance.

Staff was nice but mismanaged. Elevator was down, food was inedible, hallways were icy.

The place is rundown, front desk was minimal service. They serve breakfast supposed to be until 930 but they stopped bringing anything out at 9 am There is no housekeeping at all when we finally had to call for clean towels. They told us we’d have to call a day ahead for anybody to come to the room, which is absurd, considering the prices are not or motel prices. The coffee machine did not work in the room. There was one pan which was burnt. Would not return to this place.

Wish closer restaurants

Desk help from Shaun was so helpful.

Excellent staff, very clean, good breakfast options.

Checked in was ignored for about 10 mins. Got to the room and key one key card didn't work. Heat gave out on a cold weekend, was given an extra blanket. Complianed twice to front desk and they wrote it down but did nothing about it. By far the worse Residence Inn ive stayed at. Definitely would not recommend.

The room didn't have heat

Everything was clean and proper.

Great customer service.

Great environment, living room furniture is worn down. Everything else is 10/10