InTown Suites Extended Stay Norfolk VA

The place was like an extended stay inn for people who lost their homes or apartments.

The room i stayed in needs to be closed abs remodeled. Dripping pipes, dirty walls and everything, lost toilet, peeling sink and kitchen. No counter space, too tall for a regular person, dirty

they were amazing and rooms were

they were amazing and rooms were

Front desk bad people

Front desk bad people

Checkin closes at 7pm! This website doesn’t do enough to alert customers about this CRUCIAL detail. I arrived at 9pm only to discover that I was charged for the room they already gave away! The night staff is outrageously rude. Appallingly so. Daytime is a bit better. Do yourself a favor and stay somewhere else. It will be worth the money, and that’s coming from someone who’s very cheap!

Checkin closes at 7pm! This website doesn’t do enough to alert customers about this CRUCIAL detail. I arrived at 9pm only to discover that I was charged for the room they already gave away! The night staff is outrageously rude. Appallingly so. Daytime is a bit better. Do yourself a favor and stay somewhere else. It will be worth the money, and that’s coming from someone who’s very cheap!

The manager Debbie is EXTREMELY RUDE/NASTY. Hotel needs a lot of work. Starting with management. Rooms are not throughly cleaned. Definitely recommend you do your own cleaning. Rooms are NOT AS PICTURED. So don’t expect it!!! But management has to be the BIGGEST DOWNFALL OF THE PLACE!!!!!

The manager Debbie is EXTREMELY RUDE/NASTY. Hotel needs a lot of work. Starting with management. Rooms are not throughly cleaned. Definitely recommend you do your own cleaning. Rooms are NOT AS PICTURED. So don’t expect it!!! But management has to be the BIGGEST DOWNFALL OF THE PLACE!!!!!

It’s not bad just pricey

It’s not bad just pricey

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G

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It was ok

It was ok

I did not stay there. I canceled immediately because the qualify is nothing like what is pictured on Hotels.com the place was basically raggedy. It looked nothing like what was presented on the website.

I did not stay there. I canceled immediately because the qualify is nothing like what is pictured on Hotels.com the place was basically raggedy. It looked nothing like what was presented on the website.

Whatever you do, don't book a room at this dump. If you're 5 minutes late because your flight was delayed, they not only cancel your first night, but your entire stay. In my case 11 nights. Then they have a I don't give a damn attitude, claim every room has miraculously been booked in a few hours and tell you to get lost.

Whatever you do, don't book a room at this dump. If you're 5 minutes late because your flight was delayed, they not only cancel your first night, but your entire stay. In my case 11 nights. Then they have a I don't give a damn attitude, claim every room has miraculously been booked in a few hours and tell you to get lost.

Price and service was excellent.

Price and service was excellent.

Definitely does not look like the pictures and it was just dirty. First and last time booking there.

Definitely does not look like the pictures and it was just dirty. First and last time booking there.

Theres no houskeeping. They dont change out your towels, no toilet paper, no fresh sheets for a week. Numerous fees they dont verbally explain at check in. I was told to sign 3 times on the card reader and got no explanation what it was for.

Theres no houskeeping. They dont change out your towels, no toilet paper, no fresh sheets for a week. Numerous fees they dont verbally explain at check in. I was told to sign 3 times on the card reader and got no explanation what it was for.

Made everything I brought with me stink, dangerous location had to check out early due to safety concerns. No refund

Made everything I brought with me stink, dangerous location had to check out early due to safety concerns. No refund

The property was dirt got off the elevator a man was just standing around the corner of it he scared me the room stink had a hole in the bathroom door the blanket was bigger than the bed it was dragging the floor it was just a mess will never go back there again

The property was dirt got off the elevator a man was just standing around the corner of it he scared me the room stink had a hole in the bathroom door the blanket was bigger than the bed it was dragging the floor it was just a mess will never go back there again

I would never lay my head down at this place. The rooms look absolutely NOTHING like what was advertised. I booked a 7 day stay and didn’t sleep there one night. Then was given the run around when trying to receive a refund. If you’re in dire need for somewhere to stay for a night or two then this could suffice. But definitely not a vacation.

I would never lay my head down at this place. The rooms look absolutely NOTHING like what was advertised. I booked a 7 day stay and didn’t sleep there one night. Then was given the run around when trying to receive a refund. If you’re in dire need for somewhere to stay for a night or two then this could suffice. But definitely not a vacation.

People with disabilities are not welcome and they keep your money when they ask you to leave

People with disabilities are not welcome and they keep your money when they ask you to leave

Room had an odor my key to get in the door hardly ever works and am being charged different amounts every week the walls are dirty and they sent me a letter about room not being clean the room looks nothing like the picture.

Room had an odor my key to get in the door hardly ever works and am being charged different amounts every week the walls are dirty and they sent me a letter about room not being clean the room looks nothing like the picture.

The front desk staff were amazing, helpful and friendly. Everyone in the building were very helpful in guiding you to various places in the area that we have never been too. Everything was great. But remember to bring your own dishes, pans, towels, toiletpaper because this hotel does not supply them.

The front desk staff were amazing, helpful and friendly. Everyone in the building were very helpful in guiding you to various places in the area that we have never been too. Everything was great. But remember to bring your own dishes, pans, towels, toiletpaper because this hotel does not supply them.

We came here because we tried Virginia Beach a few they called me the day of, claiming they didn’t have the room I booked they only had a premium and I would have to pay the larger fee, or even though it was YOUR ESTABLISHMENT’s fault!!! We read reviews and Debra’s were great hence, why we decided to give your company ANOTHER TRY BIG MISTAKE!

We came here because we tried Virginia Beach a few they called me the day of, claiming they didn’t have the room I booked they only had a premium and I would have to pay the larger fee, or even though it was YOUR ESTABLISHMENT’s fault!!! We read reviews and Debra’s were great hence, why we decided to give your company ANOTHER TRY BIG MISTAKE!

My brother stays here while taking chemotherapy at Brock Cancer Center, he really likes it

My brother stays here while taking chemotherapy at Brock Cancer Center, he really likes it

Excellent staff, clean room that has all the amenities you need. Walking distance to shopping centers. All around great experience. Highly recommend if you’re in the area

Excellent staff, clean room that has all the amenities you need. Walking distance to shopping centers. All around great experience. Highly recommend if you’re in the area

Besides the children playing in lobby with basketballs, people blaring music in the front desk and the smells of cigarette throughout... The room had bloodstains and dirty handprints everywhere. The bathroom was missing a handle for the sink... Towels were dirty and bathtub was broken...

Besides the children playing in lobby with basketballs, people blaring music in the front desk and the smells of cigarette throughout... The room had bloodstains and dirty handprints everywhere. The bathroom was missing a handle for the sink... Towels were dirty and bathtub was broken...

This is a good place if you are on a tight budget. Small towels. Friendly tenants, all the functions of a hotel are there.

This is a good place if you are on a tight budget. Small towels. Friendly tenants, all the functions of a hotel are there.

I didn't get there until 5 and the room was not ready other than that I think you should enjoy it

I didn't get there until 5 and the room was not ready other than that I think you should enjoy it

Worst hotel in my 24 year's of constant travel. Pictures don't do this place justice on how run down it is. I lasted less than 30 minutes and had to check out. Rude staff when I checked out. How is this hotel still allowed to operate and not condemned? If this is the last hotel available to stay, sleep in your car. Pathetic

Worst hotel in my 24 year's of constant travel. Pictures don't do this place justice on how run down it is. I lasted less than 30 minutes and had to check out. Rude staff when I checked out. How is this hotel still allowed to operate and not condemned? If this is the last hotel available to stay, sleep in your car. Pathetic

The hotel staff is terrible. It doesn't matter if you reserve a room or not, even if you have already paid for it. They give away all rooms to anyone who shows up. If you book your room and someone else gets there before your room to them. They do not care. The evening manager Jessica is extremely rude and should find another job due to her complete unprofessionalism. I will tell anyone who mentions this hotel not to waste their time or money here and I will go out of my way to tell everyone I know the same thing!

The hotel staff is terrible. It doesn't matter if you reserve a room or not, even if you have already paid for it. They give away all rooms to anyone who shows up. If you book your room and someone else gets there before your room to them. They do not care. The evening manager Jessica is extremely rude and should find another job due to her complete unprofessionalism. I will tell anyone who mentions this hotel not to waste their time or money here and I will go out of my way to tell everyone I know the same thing!

Despite having a guaranteed late arrival reservation, my room was given away w/o explanation in a very rude manner.

Despite having a guaranteed late arrival reservation, my room was given away w/o explanation in a very rude manner.

Bates Motel!!!! STAY AWAY!!!! NASTY....Check-in horrible, one person she acted as if she didnt care, couldnt find my reservation which was paid for after I stood in line over an hour to get checked in. I am a non smoker - received a handicapped accessible smoking room. Dont walk on carpet barefooted.....disgusting!!! Weed smelling throughout the hallways. One slow elevator. Front desk closes down at a certain time until a certain time next morning. This hotel should be removed from Hotels.com as a matter of fact any website.

Bates Motel!!!! STAY AWAY!!!! NASTY....Check-in horrible, one person she acted as if she didnt care, couldnt find my reservation which was paid for after I stood in line over an hour to get checked in. I am a non smoker - received a handicapped accessible smoking room. Dont walk on carpet barefooted.....disgusting!!! Weed smelling throughout the hallways. One slow elevator. Front desk closes down at a certain time until a certain time next morning. This hotel should be removed from Hotels.com as a matter of fact any website.

Big error booking here

Big error booking here

Honestly the worst place I've ever stayed in. Couldn't get extra towels. Nobody was ever at the front desk. & my room was switched without them telling me.

Honestly the worst place I've ever stayed in. Couldn't get extra towels. Nobody was ever at the front desk. & my room was switched without them telling me.

Room was nasty. I didn’t stay and would like a refund

Room was nasty. I didn’t stay and would like a refund

The stay was good didn’t know how to work the stove but the timer for the stove is on the wall so I was good

The stay was good didn’t know how to work the stove but the timer for the stove is on the wall so I was good

I went to check in after 10pm and they do not have a customer service person after 9pm at night to check you in so I couldn't stay because I didn't have a way to get in the room I paid for.

I went to check in after 10pm and they do not have a customer service person after 9pm at night to check you in so I couldn't stay because I didn't have a way to get in the room I paid for.

Stayed only 1 hour and checked out, it was a little run down for me

Stayed only 1 hour and checked out, it was a little run down for me

Came into room greeted with the harsh smell of old smoke. It smelled like an ashtray. Turned on the light only for the first thing I see is a dead roach. Spider webs were visible in the corners of my room. Towels given in rooms thin and usable only once. Bed was uncomfortable with ridiculously small pillows. Terrible experience and spent as little time as I could in the room. I will never return and would tell anyone else to save their $.

Came into room greeted with the harsh smell of old smoke. It smelled like an ashtray. Turned on the light only for the first thing I see is a dead roach. Spider webs were visible in the corners of my room. Towels given in rooms thin and usable only once. Bed was uncomfortable with ridiculously small pillows. Terrible experience and spent as little time as I could in the room. I will never return and would tell anyone else to save their $.

overall worst experience, the staff was not there when I arrived at 0030 in the morning. Then they wanted to copy my drivers' license and have me sign it. I have never had my License copied and signed, very sketchy. I WILL NEVER stay at an InTowns again, and probably will really have to reconsider booking with Hotels again. I had to spend 300 dollars for a last minute hotel this night so I am out a great deal of money because I trusted Hotels.com.

overall worst experience, the staff was not there when I arrived at 0030 in the morning. Then they wanted to copy my drivers' license and have me sign it. I have never had my License copied and signed, very sketchy. I WILL NEVER stay at an InTowns again, and probably will really have to reconsider booking with Hotels again. I had to spend 300 dollars for a last minute hotel this night so I am out a great deal of money because I trusted Hotels.com.

My tired family arrived after a long 3 day journey from WI to VA late on Saturday Jun 10. Front desk was closed there was a sign with instructions to call a local number. I got a hold I think of the property manager could hardly hear him. His cell phone sounded terrible. He told me; I think that the office was closed until Monday and he could not help us and to call Travelocity. This made no sense since it was now almost midnight. Travelocity would have not arrived to check us in and the house was closed Jun 11 the second day of our stay. Again Travelocity would not have come to check in on Sunday either. This property screwed over a traveling family on a weekend just about every hotel in the area was full. Almost wound up sleeping in our car!! Thank goodness the Holiday Inn Express was nice to assist us. Sang their praises for treating hotel guests the right way.

My tired family arrived after a long 3 day journey from WI to VA late on Saturday Jun 10. Front desk was closed there was a sign with instructions to call a local number. I got a hold I think of the property manager could hardly hear him. His cell phone sounded terrible. He told me; I think that the office was closed until Monday and he could not help us and to call Travelocity. This made no sense since it was now almost midnight. Travelocity would have not arrived to check us in and the house was closed Jun 11 the second day of our stay. Again Travelocity would not have come to check in on Sunday either. This property screwed over a traveling family on a weekend just about every hotel in the area was full. Almost wound up sleeping in our car!! Thank goodness the Holiday Inn Express was nice to assist us. Sang their praises for treating hotel guests the right way.

Just an old run down facility. The bed was sunken in... sheets appeared to be washed but obviously were old and dingy. I saw two roaches. There were NO POTS PANS UTENSILS even though there was fridge n stove. The whole floor smelled of old cooking grease. I could not EVER see myself coming back. It was much nicer when it was Savannah Suites

Just an old run down facility. The bed was sunken in... sheets appeared to be washed but obviously were old and dingy. I saw two roaches. There were NO POTS PANS UTENSILS even though there was fridge n stove. The whole floor smelled of old cooking grease. I could not EVER see myself coming back. It was much nicer when it was Savannah Suites

My stay at IN Towne Suites was very nice. The staff was very friendly.

My stay at IN Towne Suites was very nice. The staff was very friendly.

1st night I could get the room I pick with the king suite but Sat they moved me overall good

1st night I could get the room I pick with the king suite but Sat they moved me overall good

First and last time trying this brand. This hotel deserves a big Zero or -5. No bath towel no soap very dirty carpet. This is my first time I'm writing this kind of review taking as social and moral responsibility for others.

First and last time trying this brand. This hotel deserves a big Zero or -5. No bath towel no soap very dirty carpet. This is my first time I'm writing this kind of review taking as social and moral responsibility for others.

Outside door locks were broken off. An overall feeling of not secure. Even with chair jammed against the door, knew we weren't going to sleep well, left, wrote it off to a bad decision and found a different hotel for our 1 night stay.

Outside door locks were broken off. An overall feeling of not secure. Even with chair jammed against the door, knew we weren't going to sleep well, left, wrote it off to a bad decision and found a different hotel for our 1 night stay.

The staff was incredibly unprofessional. I actually recall one belching while helping us. The whole hotel has a musty smell and a very trashy feeling. The beds are awful and the floors were sticky and we had to beg for more towels. I will never recommend this hotel to anybody and they need new staff and a few lessons on how to properly clean. Gross!

The staff was incredibly unprofessional. I actually recall one belching while helping us. The whole hotel has a musty smell and a very trashy feeling. The beds are awful and the floors were sticky and we had to beg for more towels. I will never recommend this hotel to anybody and they need new staff and a few lessons on how to properly clean. Gross!

That hotel is filthy

That hotel is filthy

The Hotel was old, but for the most part, the objective was met, and that was, a good night's sleep. Would not mind going back there at all.

The Hotel was old, but for the most part, the objective was met, and that was, a good night's sleep. Would not mind going back there at all.

Checked in, no one was at the front desk. Had to yell a few times to get someone. Rooms were not ready for checkin. Was told to come back at checkin time of 3 pm. Is now about 2:15pm. I said my reservation showed checking of 12:00pm. They said it did not. I show them print-out. They then found a room for me in about 15-20 minutes. (Not my requested double.) I latrr called for an iron and ironing board and the clerk brought it up to me--it had no covering at all just a bare board. When I retured it after usingusing, they said I could have left it in my room, but I told them I was checking out very early in the morning. Did not want them disturbing me before then. Would recommend as a last resort. Staff was friendly; that's about all I can say positive.

Checked in, no one was at the front desk. Had to yell a few times to get someone. Rooms were not ready for checkin. Was told to come back at checkin time of 3 pm. Is now about 2:15pm. I said my reservation showed checking of 12:00pm. They said it did not. I show them print-out. They then found a room for me in about 15-20 minutes. (Not my requested double.) I latrr called for an iron and ironing board and the clerk brought it up to me--it had no covering at all just a bare board. When I retured it after usingusing, they said I could have left it in my room, but I told them I was checking out very early in the morning. Did not want them disturbing me before then. Would recommend as a last resort. Staff was friendly; that's about all I can say positive.

this room also had a refrigerator that did not work and smelled Hotel was not CLEAN VERY Dirty!!! NEver again I will Stay here

this room also had a refrigerator that did not work and smelled Hotel was not CLEAN VERY Dirty!!! NEver again I will Stay here

The staff was great. The building and room and everything in it was dirty, run down and very old. Would not stay again.

I was given a key to a room that smelt of fire and the light fixtures were sitting on the bed. They gave me another room that smelt of insecticide probably sprayed for bed bugs. Place looks like a home for displaced homeless people. Did not feel safe and did not stay there. Cancelled.