Red Roof Inn Atlanta - Norcross

perfect every stay no complaints

I had a pleasant stay at Red Roof Inn Atlanta - Norcross. The check-in process was quick and easy, and the staff was friendly and helpful throughout my stay. The room was clean and comfortable, and the location was convenient for my travel needs. Check-out was simple and efficient. Overall, it was a good experience, and I would consider staying here again when visiting the Norcross area

The bed was very bad, the wires of the bed were almost sinking into my body

Bad

Exceptional

Quit

It’s ok nice place nice size rooms but the bed are too hard

The bathroom door didn’t work the ac box was old overall the room was mid,

It was a last minute decision based on location and cost. Room could've been cleaner, walls were hideous, but it was safe and free from drama. For the cost and quick access to the freeway, it was a decent option.

I walked into the lobby to check-in, and the guy in front of me asked me where the ‘b*tches’ were, looking for prostitutes I’m guessing. I didn’t see any but this place must be a prime clientele location if he was bold enough to ask this to a stranger. The air conditioner in our room was leaking water and it was the last non-smoking room available. The Wi-Fi was unusable. Towels were stained. The bathroom/shower wasn’t necessarily dirty but it wasn’t in the best shape either. There was someone ominously standing outside my room window at 5am. Could’ve been smoking or something but I was a little too scared to see. I was in a bit of an emergency and only had $70 to spend for the night. I highly doubt I’ll stay here again.

The Hotel is in bad shape needs a little TLC it doesn’t look good the lock was barely holding with one screw.

Because I contacted the property about me reserving a room at the wrong property right after I did it and I let him know I never stayed and it was a mistake of wrong location l. I have not heard back from them instead they refuse to refund my money back and no communication. I feel like I was robbed of my money and this property is not fair I never stayed and I also let him know I wasn’t gonna be checking in. And still nothing. So I lost 55.00. I would never recommend this company to anyone. It’s no grace at all here. All about money and no good customer service out was out of extra 55.00 bc this was not the correct location and the property just took my money

Good services

Floors were sticky, blankets smelled like smoke, shower didn’t have any water pressure

It’s a motel so I don’t expect the Westin or sonesta but it was ok for the price

Needs a renovation. My room toilet did not work properly.

Great service

Danny at the Front Desk is a great guy and so helpful

Yes

Put me in a room on the third floor, no towels in the room anywhere. Went back to the front desk to ask for towels and he mumbled something again. About an hour later, cleaning staff gave me more towels that I could use. Next morning I went to the car and came back - the room key didn't work. Had to go to the front office again to get it reset with the excuse "Sometimes it does that." Would stay there again.

Very clean

Very good

Just a MESS!

Location is perfect Old and dated

Location is perfect Old and dated

Great

I was like for the most part. It’s a good you know decent place to sleep overnight however, there are some issues that I have encountered dealing with one of the staff here. Are primarily utilize this place when I’m traveling during the week for work because the pricing is reasonable so that that’s one of the plus is the positives of staying here however, I was accused of cooking in my room when I I don’t even have any utensils to cook with or pots or pans or none of That I let them know that it was not me, and they just accuse me anyway really kind of turned me off of wanting to stay here prior to this I had had no other issues but nowI’m very skeptical whenever I do stay.

Love the staff and a great stay

Good

The fridge wasnt keeping anything cold. The phone in the room wasnt even plugged in or connected to anything. There were holes in the walls. The sign in the room said any missing or damaged items would be reflected on the bill but there was no coffee maker or coffee or hairdryer or anything really. Some towels and an ice bucket. The laundry machines are coin operated but there's no change machine only an atm. At least the ac worked but I've paid the same price at other places and had much better experiences. The bed was comfy but other than that I don't think ill be returning to this location again no matter the price.

Clean Nothing it’s a great place to live

Clean Nothing it’s a great place to live

Everything great customer service. Everything is clean n works great. Had no problem at all

Everything great customer service. Everything is clean n works great. Had no problem at all

Always pleasant

Loud by semi truck stop; dirty

I like the fact that red roof was located really pretty much in the middle of everything I needed for myself , and if it wasn't that I only had to do another mile or two , and it was easy in parking area bixby good enough Would have been exceptional with a little bit of breakfast there at the hotel

I like the fact that red roof was located really pretty much in the middle of everything I needed for myself , and if it wasn't that I only had to do another mile or two , and it was easy in parking area bixby good enough Would have been exceptional with a little bit of breakfast there at the hotel

The staff turnt my key off when I left out my room this morning also soon as you check in their is doors slamming and carts rolling past your door so you can’t get your rest smh

Exceptional

The front desk lady is very rude and unprofessional. Don't stay at this location, they treat you poorly. They should shut down this property

Disappointing

No heat in the room. I was freezing to the point we got up and left.

No heat in the room. I was freezing to the point we got up and left.

Good

Everything was perfect but the tvs need to be updated

Everything was perfect but the tvs need to be updated

Yes room was clean smells good in there

Yes room was clean smells good in there

Definitely a roach motel. Two greeted me upon entering my room. One on the dresser /tv stand and one in the bathroom. The fridge had a used spoon in it with a red substance on it.

Definitely a roach motel. Two greeted me upon entering my room. One on the dresser /tv stand and one in the bathroom. The fridge had a used spoon in it with a red substance on it.

Was concerned that I would be not be greeted properly at night when I booked late but was surprised to new staff that was more then accommodating!!!

Was concerned that I would be not be greeted properly at night when I booked late but was surprised to new staff that was more then accommodating!!!

Quality stay great staff always helpful new hires are refreshing anytime I arrive I am treated with the upmost respect and also they are very understanding!!!!

Quality stay great staff always helpful new hires are refreshing anytime I arrive I am treated with the upmost respect and also they are very understanding!!!!

Great service

Great service

Worst room we’ve ever stayed in. 0/10

Worst room we’ve ever stayed in. 0/10

I understand that this is an older hotel, but the flooring in the bathroom is loose and swollen because its not suitable for wet locations. The ceiling has had so many leaks i am literally worried it could fall on me while sleeping. People are in the parking lot openly using drugs. They charge an extra 20 dollars if you want to extend your stay after 8am, orherwise you have to check out by 11am and can come back at 3pm. By definition that is not extending. When i questioned the policy the rude man at the desk shoved a piece of paper at me and said what is the matter with you buddy, you cant read plain english? From a guy that cant really speak english. They advertise regular, deluxe and superior rooms and charge differently for them. All rooms are the same except handicap rooms have a wider bathroom door. The toilets barely flush. The sinks and showers take hours to drain. The free wifi does wont even allow basic google searches if you can even find the network wirh your device. The tv has 3 channels. Whatever they use to try and mask the smell of filth smells worse than the room itself. The landscaping , if you can call it that, is full of construction debree and broken glass. The matress is not only poor quality, they are very old. Dont look under rhe bed, just dont. The office staff is terribly rude, so rude youll walk out wondering did that really just happen?

I understand that this is an older hotel, but the flooring in the bathroom is loose and swollen because its not suitable for wet locations. The ceiling has had so many leaks i am literally worried it could fall on me while sleeping. People are in the parking lot openly using drugs. They charge an extra 20 dollars if you want to extend your stay after 8am, orherwise you have to check out by 11am and can come back at 3pm. By definition that is not extending. When i questioned the policy the rude man at the desk shoved a piece of paper at me and said what is the matter with you buddy, you cant read plain english? From a guy that cant really speak english. They advertise regular, deluxe and superior rooms and charge differently for them. All rooms are the same except handicap rooms have a wider bathroom door. The toilets barely flush. The sinks and showers take hours to drain. The free wifi does wont even allow basic google searches if you can even find the network wirh your device. The tv has 3 channels. Whatever they use to try and mask the smell of filth smells worse than the room itself. The landscaping , if you can call it that, is full of construction debree and broken glass. The matress is not only poor quality, they are very old. Dont look under rhe bed, just dont. The office staff is terribly rude, so rude youll walk out wondering did that really just happen?

Good

Quiet room

Quiet room

Excelente servicio y habitaciones súper limpias todo muy bien

Excelente servicio y habitaciones súper limpias todo muy bien

Never again will I stay there

Never again will I stay there

Exceptional

Staff was also great

Staff was also great

Superb

Cleanliness

the price , dusty air filters. however not as bad as thr swannee

Tv and internet were out. That’s a no no! Big no no! Do not cut grass at 730 in the morning. Check out is 11am. Never do that again. Roaches

Good

Good

I told the guy to stay me for 5 min until my ride come he said you have to wait outside

I told the guy to stay me for 5 min until my ride come he said you have to wait outside

Well lit parking lot Kinda small room

Great area!

Great area!

Ac was mid made room stuffy, tub was dirty,sink was disturbing for someone brushing your teeth. The thing I feel like it’s intentional,I frequent here for a while over the years. Has recently been back since November, and has booked weeks here…but have still been treated as if my money don’t spend. Have been told to take pictures and show them to get a proper room,then was told the maintenance man would clean it quickly. While I notice an empty parking lot,as of other rooms isn’t available smh.

Ac was mid made room stuffy, tub was dirty,sink was disturbing for someone brushing your teeth. The thing I feel like it’s intentional,I frequent here for a while over the years. Has recently been back since November, and has booked weeks here…but have still been treated as if my money don’t spend. Have been told to take pictures and show them to get a proper room,then was told the maintenance man would clean it quickly. While I notice an empty parking lot,as of other rooms isn’t available smh.

N/a

N/a

No compliants

No compliants

Room stuffy fan noisy

Room stuffy fan noisy

Each room air is different most is a dated box

Each room air is different most is a dated box

Sink it’s chipped heavily, tub is also

Sink it’s chipped heavily, tub is also

upon request for more money at the window I didn’t find any more money than the reservation price and didn’t get a key this was a no show and I requested a refund

upon request for more money at the window I didn’t find any more money than the reservation price and didn’t get a key this was a no show and I requested a refund

Room look rundown

Room look rundown

Mold in the bathroom.

Mold in the bathroom.

Habitaciones con Olor a Cigarro y Cucaracha

Habitaciones con Olor a Cigarro y Cucaracha

Es tranquilo, no entiendo por qué hay tantos malos comentarios el precio es accesible y tienes mini refri

Es tranquilo, no entiendo por qué hay tantos malos comentarios el precio es accesible y tienes mini refri

Great

Great

Great

Super chill

Super chill

It's all good

You have to check out & back in even when you’ve extended your stay if you pay online.

Nice!

Nice!

Staff was extremely helpful and very knowledgeable. They went above and beyond!!

Staff was extremely helpful and very knowledgeable. They went above and beyond!!

It is a nice place to stay, but needs to be more pleasant.

It is a nice place to stay, but needs to be more pleasant.

Staff are respectful

Staff are respectful

Easy booking and the value

The room was clean Staff was courteous and accommodating. The Bed gave a good night sleep.

The room was clean Staff was courteous and accommodating. The Bed gave a good night sleep.

Tv did not work and lock was broke on door

Tv did not work and lock was broke on door

The BED gives a good night sleep. Staff was accommodating the room was clean and no bugs.

The BED gives a good night sleep. Staff was accommodating the room was clean and no bugs.

There are roaches in the building

There are roaches in the building

Muscle man did it again!! Made check in quick and easy and was very nice!!

Muscle man did it again!! Made check in quick and easy and was very nice!!

N/A

N/A

Need more cleaning

Need more cleaning

Nice

Nice

Quiet environment enjoyed my visit see you next time?

Clean

Clean

The bathroom was dirty, in need of a refill in the shower gel dispenser. The shower curtain was dirty, the curtain rod waz installed incorrectly.

The bathroom was dirty, in need of a refill in the shower gel dispenser. The shower curtain was dirty, the curtain rod waz installed incorrectly.

amazing

amazing

N/A

N/A

Easy check in process

Easy check in process

Room was ok

Room was ok

Everything went well

Everything went well

No fridge in room

N/a

Never Again. So gross.

Never Again. So gross.

The sink ran continuously and the dripping sound made it difficult to sleep.

The sink ran continuously and the dripping sound made it difficult to sleep.

The room are nice and clean and the staff are wonderful

The room are nice and clean and the staff are wonderful

Room still had previous tenants soap in the shower. Behind sink not cleaned in awhile.

Room still had previous tenants soap in the shower. Behind sink not cleaned in awhile.

Staff was very helpful

Staff was very helpful

The room had roaches and ants that appeared once I turned on the lights. Had to go back out and buy Raid to get rid of them and make none crawled in bed with me that night. Disgusting.

Good room

Good room

Overall experience was amazing

Overall experience was amazing

Convenient location. Decent price.

Convenient location. Decent price.

Very nice hotel , good parking super nice room.

Very nice hotel , good parking super nice room.

It was cool

It was cool

In ma opinion i should b compensated for ma poor stay there.

In ma opinion i should b compensated for ma poor stay there.

Besides TV only having 5 or 6 channel place was fine.

Besides TV only having 5 or 6 channel place was fine.

Our toilet leaked

Our toilet leaked

Elevator was so old and terrible

Elevator was so old and terrible

Nothing right

Nothing right

Front desk morning attendant man is extremely rude.

Front desk morning attendant man is extremely rude.

The check-in process was simple enough, but the nightmare started the moment I entered the room. The smell hit me first: moldy, damp, and suffocating, like mildew that had been sitting for years. The ceilings were popcorn style and visibly moldy. The so-called “repairs” looked like they were done by someone’s uncle who watched a few YouTube tutorials — uneven, sloppy, and cheap. When it was time to shower the next morning, I quickly realized why the room reeked. The shower was broken. Water leaked everywhere, pressure was horrendous, and it only made the mildew smell worse. The TV didn’t work either, with permanent lines running through the screen. For a business that could easily replace a moderately priced TV, this was just neglect. I barely slept because the bed felt unclean, itchy, and uncomfortable. Honestly, I couldn’t shake the feeling that the sheets hadn’t been washed. Between the foul smell, broken shower, busted TV, and outdated everything, I was disgusted. This was my first impression of Red Roof, and it will absolutely be my last. If I could give zero stars, I would. Corporate needs to step in immediately because this location is a disgrace. Travelers deser

The check-in process was simple enough, but the nightmare started the moment I entered the room. The smell hit me first: moldy, damp, and suffocating, like mildew that had been sitting for years. The ceilings were popcorn style and visibly moldy. The so-called “repairs” looked like they were done by someone’s uncle who watched a few YouTube tutorials — uneven, sloppy, and cheap. When it was time to shower the next morning, I quickly realized why the room reeked. The shower was broken. Water leaked everywhere, pressure was horrendous, and it only made the mildew smell worse. The TV didn’t work either, with permanent lines running through the screen. For a business that could easily replace a moderately priced TV, this was just neglect. I barely slept because the bed felt unclean, itchy, and uncomfortable. Honestly, I couldn’t shake the feeling that the sheets hadn’t been washed. Between the foul smell, broken shower, busted TV, and outdated everything, I was disgusted. This was my first impression of Red Roof, and it will absolutely be my last. If I could give zero stars, I would. Corporate needs to step in immediately because this location is a disgrace. Travelers deser

Good

Good

Stay was unpleasant. Started with a broken TV remote that took over an hour to get resolved. Charged $20 additional to extend for a 2nd day. Staff not friendly.

F

F

Its hard to rate this property without using foul language. Sh#thole is not nearly strong enough to express the state of this place. There is rempant drug use out in the open, the police regularly pull through the parking lot and i witnessed them harass this poor guy that had gone to pick up some food and was eatibg in his car before going back to his room. The ceiling in my room was sagging literally 10 to 12 inches and i was worried it might fall in on me. I had the air conditioner on full blast the entire time i was there and the temprrature actually rose several degrees. On the positive side, if you need a room and only have 50 bucks, this is the place.

Its hard to rate this property without using foul language. Sh#thole is not nearly strong enough to express the state of this place. There is rempant drug use out in the open, the police regularly pull through the parking lot and i witnessed them harass this poor guy that had gone to pick up some food and was eatibg in his car before going back to his room. The ceiling in my room was sagging literally 10 to 12 inches and i was worried it might fall in on me. I had the air conditioner on full blast the entire time i was there and the temprrature actually rose several degrees. On the positive side, if you need a room and only have 50 bucks, this is the place.

Always wonderful staff

Always wonderful staff

Comfortable Stay

Comfortable Stay

Beds made me itch. Room and bathroom not at all what you would expect to see. It was disgusting and disappointing. I wouldn’t recommend staying here if you have small children. We took a shower in our crocs because no way.

Beds made me itch. Room and bathroom not at all what you would expect to see. It was disgusting and disappointing. I wouldn’t recommend staying here if you have small children. We took a shower in our crocs because no way.

What I loved most from being a frequent guest at this hotel is that I not only have a favorite room to stay in, but I was also able to stay there upon request with the staff. Really made my day!

What I loved most from being a frequent guest at this hotel is that I not only have a favorite room to stay in, but I was also able to stay there upon request with the staff. Really made my day!

They have roaches badly and housekeeping doesn’t clean properly, found food under bed on the floor and under desk

They have roaches badly and housekeeping doesn’t clean properly, found food under bed on the floor and under desk

The smell was terrible. Especially in the bathroom.

The smell was terrible. Especially in the bathroom.

Hay mucho hongos en el baño

Hay mucho hongos en el baño

Nice

Nice

Easy

Easy

The only good thing about this property is its location — it’s conveniently situated and easy to access. The room was infested with cockroaches, which made the stay very uncomfortable. The front desk staff was unfriendly and unwelcoming. Overall, the property was not clean and did not feel safe or well-maintained.

Bad

Bad

Terrible

Terrible

Awful

Awful

Awful

Awful

.

.

.

.

Good for one night and not for families

Great

One of the better

Very comfortable and relaxing clean environment for area

Everything was there.

As nice as the attendant was, the room was definitely NOT a reflection of that. Broken mirror among other issues!

Good place and clean!

N/A

I don’t like management there customer service is poor and this will be last week staying at this hotel

Great

Good pm place

Fleas in the mirror bathroom area and on the bed

Paid online and wants I arrived the front desk lady choose not to check me in and a few other guest. There was no reason at all why but the cops was called. When they arrived they told us the front desk lady constantly gives them problems and ignores people that she chooses in her mind that doesn’t need to stay at the hotel. Had to find another hotel last minute after a long travel without receiving a refund or explanation. Don’t recommend this location.

It’s OK I like this hotel they allow dogs or cats

Nice place to stay cant waite to go back ...

They kept banging. Mind you I have just gotten out of the shower.I said," I am checking out." They said, "Ok"proceeded to walk away.... In under five minutes. He returns banging on the door in a weird voice. At this time I am frightened and wondering are they even housekeeping. In this day and age of taking rape murder. Then all of the sudden the door burst open. I yell back someone is in here I'm naked getting dressed. He proceeds to say something about got to get out. I yell back" how rude ,this is unsafe you should not be doing this." He closes the door. At this point I feel so unsafe and scared and worried I hurry and get dressed dripping wet. Pick up the telephone the telephone does not work. Go downstairs to the office the man cannot come back for 15 minutes. At this point I made a decision just to leave the property. I will be calling corporate and I am putting up another Google review

There were roaches

Overall, it wasn't horrible. We checked in at almost 10pm and checked out by 7:30am. Just needed a place to sleep for the night and it served that purpose. The only issues we had was that the shower had one of the curved shower rods and instead of curving outwards, it curved down (like a smile) so the shower curtain would slide down to the center. This caused a lot of water to get on the floor. I fought with the curtain as much as I could while bathing, but the floor was still quite soaked. Secondly, when we woke up, the AC had leaked all over the floor on that side of the room. I cleaned it before my husband woke up so he wouldn't slip and fall. It had leaked and water was from the AC to our bed and also to the door. Otherwise, it was okay.

Very clean

Awesome

First they put me in a room that was being bombed and wasent put together i picked up the phone and roaches came out of it then they came and got me and apologized saying it was under pest control so they gave me another room first glance was ok just not really clean after a few mins they was baby roaches coming out the remote !!!!

Tub bad first room was good second room not as

This place has improved

Great!!!

Cool

Nice people

You get what you pay for. Always soap dispensers but never any soap. The phone in the room never works. It’s literally always something with this particular hotel. Maybe that’s why it’s budget friendly.

The beds was comfortable but linen was suspect…

I would give negative stars if I could. I accidentally selected a smoking room even though I don't smoke. I asked the little indian woman at the front desk to change it to a non smoking room thinking it wouldn't be that big of a deal. She said they require a $50 deposit to change my room. I said fine and handed her my debit card, but then she said "oh no, it has to be cash". I'm not stupid, so I said I don't have $50 in cash. Then she said they dont have any non smoking rooms. There was glass between us, but there is a microphone on her side and a speaker on the customer side. She turned up the microphone to make really loud feedback noise in the room just to drown me out. She said something into the microphone, and I put my hand over the speaker so I could talk and said I want to cancel my reservation. She said I had to talk to Expedia. I called Expedia, and they said they can't refund it until the hotel refunds it, but they'll call the hotel. So they called the hotel and the woman answered the phone. She told Expedia that they don't have any non smoking rooms, and that she couldn't refund it, a manager has to do that, then walked out of view. Expedia relayed that info to me, and said they will call them the next day to talk to a manager to get a refund. They finally called me back today to say that they have called every day, and that apparently there is never a manager there. So they basically stole my money, I still haven't received a refund. Stay away from this place.

It was good

They send me in a room where they already have somebody else.

I was informed that the Red Roof had Bed Bugs and chose not to stay, for the safety of myself and my wife. I was still charged and will never go there or book with them again

Great people are working here and happy to help!

Well , first off. My room was not clean. The bedding literally looked like the same bedding for all week. The room service phone did not work at all and i found some womans dirty used fake eyelashes in the bed. The shower was probably the worst obr ever seen there was no way i could get in there. The start was ok, she could have been a lol nicer.. she should have helped set us up in another room to fix out problem with the first room offered. But i was necer given any options. So i took my only option and thst was to le

No towels no blanket just sheet

Nice low key place

???????????

Good

The property is conveniently located to gas stations, restaurants, and the internstate. The room was just okay; there were broken or missing appliances, paint in the sink, and the tub didn't look clean.

Bathroom was nasty. TV didnt work. Phone didnt work. Heating/cooling system outdated. No breakfast or coffee.

They refused to check me in after booking online for December 15 and 16. The excuse given was the system was still on December 14 at 5am on the 15th. So i canceled the booking and on the app and never got my money back. Now nobody has a record of my cancelation and I'm out hard earned money for a place i didn't even stay at. Never again will i use hotels.com

.

I

There was dirt on my bed at Red Roof Inn when I was trying to lay down and sleep. I called the front desk at 11:04pm and they said all they can do is have housekeeping change the sheets. I requested for a room change and she insisted to have the sheets changed by housekeeping. Then I called at 11:31 twice because the first time I got no answer. I asked if housekeeping was their way and she said they were and said this was the only way to fix the issue. I called again at 11:45pm and I asked can I just get a refund or a new room because I have an early day tomorrow. The lady at the front desk said the only option is clean sheets or I can come get the sheets and change them myself. I told her that this is a health issue having dirty sheets and having me touch the sheets. She told me this was the only thing to do and she already called housekeeping. So I asked for a refund. She told me I have to get it through Expedia and not them or just come get sheets. I said ma’am you know that’s not sanitary. Then she said “well you can leave then” and hung up on me. After that I got a knock on the door as I was packing and it was housekeeping coming to change all the sheets. I am so disgusted with this place!

Check in rules needs wirk but great stay

During my stay at this hotel, there was no hot water all night. Despite repeatedly asking for updates, the staff kept saying they were “working on it,” but it became clear that no real effort was being made to resolve the issue. This lack of transparency and action made for an uncomfortable and disappointing experience. I wouldn’t recommend this hotel if basic amenities like hot water are important to you.

kinda run down but ok - nice people and convenient

There was trash all over the property and the condition of the room was dilapidated. Felt very unsafe.

Tv was unplugged room was dirty

Great customer service

Shower drain overflowing, cold water, no heater, broken wall outlets,

Don't trust the pictures they post

A very dated facility. Need upgrades ASAP!

It's unfortunate because i'm grateful that it was available on such short notice, but I don't know if I don't I could spend my hard earned money on something like that again

Dirt all over the room. Not recommended

They seem like they need to renovate but they keep the rooms clean.

Thank you for the experience

Staff was ok. Property was fine

Dirty, rude and itchy.

Property has been updated since I last stayed there in 2019. Room was nice and new.

It was pretty good for the price.

I was treated with no respect. I lived there for over a year. People being let in my room when they weren’t supposed to be. Almost lost my animal. No communication between office staff. Bad

Hotel . Estuve con el en videolllamada y en el camino a la habitación le pedían cigarrillos

Everything

I asked for a clean room because all dusty and the lady told me go to a fancy hotel, And she throw my ID against the window telling me that she was going to call the police I stay in the property for an hour waiting for the police And never show up Because I didn’t do anything bad My recommendation avoid this hotel Extremely bad service and nasty I lost my money booking this hotel

Bathtub had poop on it and was under plastic mat that was also black and disgusting. The office was closed and locked and when I tried to find the night time window, it was inside a door with no labeling and that was after 20 minutes of waiting for someone to come to the counter or answer the phone at the property. I'm never going back there. Ever.

Some of the rooms are descent and some arent.

Expedia & Red Roof were unable to find my booking & I was not able to stay at this property after paying because my booking could not be found? How do u lose the one thing that is important? The whole reasoning of ur business

The place employee rude and an profession. There is no phon that work on the room. Towle wad missing