Newport News Marriott at City Center

Staff was excellent. Bar served no frozen drinks. Food serving hours too short.

Beautiful property, friendly staff, clean. Great location

The location and staff were perfect.

Room was prepaid thru Expedia but when we arrived they did not have a room for us. We were told unexpectedly some rooms went down and the hotel was full so they did not have a room for us. At 10:30 pm the manager began to look for an alternative hotel despite other guests checking in while we waited. Eventually 30 mins later they said good news someone else cancelled so we can stay! If I had known that Expedia bookings were treated as a lower priority not guaranteed I would not have booked thru Expedia. Very dissapointing

Exceptional

Exceptional

had to call the front desk for room service, who would then have the restaurant call the room to place the order. after 10 minutes they never called.

The ceiling vents had noticeable dust buildup, which contributed to throat irritation during our stay. In addition, the TV was quite small and offered only basic channels. We were so disappointed with the condition of the room that we chose to check out a day early. When we informed the front desk that we were leaving early, no one asked why or seemed interested in our concerns. That lack of interest only added to our frustration. Overall, we expected a much higher standard of accommodations and service. The condition of the room and the response from staff did not meet our expectations.

would be helpful if there was shuttle/hotel transportation to other areas in Newport News. I spent a fortune on ride shares.

They charge my credit card two times. It took 3 days for me to get my money back.

They charge my credit card two times. It took 3 days for me to get my money back.

Poor

Friendly staff and clean rooms, walking distance to shopping

Superb

Everything Location. Great city town the fountain were beautiful staff Amazing breakfast great! Loved it all Nothing

Everything Location. Great city town the fountain were beautiful staff Amazing breakfast great! Loved it all Nothing

Location was convenient When I first arrived the front desk person didn’t explain where my room was didn’t say anything about what time breakfast was or even where they served breakfast she didn’t even tell me which floor I was on just handed me the keys and let me figure it out I actually went to the wrong floor but I watched the same explain things to another guest and was very helpful to her this was very disappointing I’ve never been treated that way upon arriving to a hotel and the next morning I was questioned when I came down for breakfast I was treated like I didn’t belong there but I noticed others who were unlike me just came in and sat down with out being asked questions like what’s your room number or are you guests here I felt like I was being racially profiled it’s almost as if the employee was acting like I just walked in off the streets and she made me uncomfortable because she kept staring at me

Location was convenient When I first arrived the front desk person didn’t explain where my room was didn’t say anything about what time breakfast was or even where they served breakfast she didn’t even tell me which floor I was on just handed me the keys and let me figure it out I actually went to the wrong floor but I watched the same explain things to another guest and was very helpful to her this was very disappointing I’ve never been treated that way upon arriving to a hotel and the next morning I was questioned when I came down for breakfast I was treated like I didn’t belong there but I noticed others who were unlike me just came in and sat down with out being asked questions like what’s your room number or are you guests here I felt like I was being racially profiled it’s almost as if the employee was acting like I just walked in off the streets and she made me uncomfortable because she kept staring at me

Our stay was wonderful, plenty to do and shops are in walking distance. I will be returning soon.

Exceptional

Bad

The staff was really nice and very helpful. The vents in the room were a little dusty and the bathroom could’ve been cleaner. However, those are my only complaints. It was a great trip.

Very helpful staff a clean bathroom great area as well with lots of food locations walking distance

I went back to Expedia and changed the reservation to her name and sent her proof. (After she went back to the desk with the revised reservation)They reluctantly took 30 minutes to say that they would make an exception this one time? Hostess needs to find a new career

The room while spacious, had a musty odor. The beds both sagged on the side closest to the nightstand. Pillows were lovely.

Good

yes all as expected!

Friendly staff, nice open lobby/entry. Rooms are clean but bathrooms could use updating. Restaurant/bar slow service.

Pleasant

Exceptional

Breakfast was delicious Could hear through walls.

Breakfast was delicious ? Could hear through walls.

The clerk who checked me in was not pleasant and disrespected me when i had questions for her. People like her gives Marriott a bad name. She needs to be trained in diverse customer service. The other issue was the low water pressure in the shower with no markings for hot/cold on the shower faucet. The hot water was scalding hot! If those issues are addressed, I may consider booking another stay.

Exceptional

Very good

Breakfast was great. The bar and dinner were great as well. N/A

Breakfast was great. The bar and dinner were great as well. N/A

Everything was great!

Exceptional

Great accommodations for my stay

Superb

For a marriot property. The entire place looked tired. Room service menu was there but promptly said they cannot do it because of no staff. I paid Marriot price to stay at a 2 star motel.

Rooms were clean, parking abundant, staff friendly.

I loved the view from my room. I didn’t like that there was not a microwave in the room.

I loved the view from my room. I didn’t like that there was not a microwave in the room.

The food at the hotel restaurant was not good. My dinner at the hotel restaurant was awful. I didn't think it was a complicated dish - grilled steak, mashed potatoes, and collard greens. Oh my - I could not eat it. The potatoes and greens were essentially some strange form of mush, and the thin steak was tough and dry.

My dinner at the hotel restaurant was awful. I didn't think it was a complicated dish - grilled steak, mashed potatoes, and collard greens. Oh my - I could not eat it. The potatoes and greens were essentially some strange form of mush, and the thin steak was tough and dry.

It was as expected.

It was as expected.

The staff was kind, friendly and very attentive

The staff was kind, friendly and very attentive

Passable

The rooms were very clean and comfortable. Its location was great.

The people in the next room made loud noises all night long for both nights

The people in the next room made loud noises all night long for both nights

Great place to stay!

Great place to stay!

This stay was good but my first stay was much better. This room the tub had a dirty streak and the

This stay was good but my first stay was much better. This room the tub had a dirty streak and the

Parking inconveniences. Perhaps electric car charge spots could be moved to the second floor to make room for handicapped parking.

Room waa very clean and spacious and it had great view Didn’t include breakfast with that rate

The hotel lobby is beautiful and surrounding area nice but our room was older with older furniture that had scratches and dents as well as the headboard. The window in the room faced out to a brick wall no decent view. The refrigerator did not work. The tv remote control was not fully functional, The water during shower drained slowly. Could hear the guest next door thru the vent. Do not think carpet was vacuumed. Room looked low quality and overall experience was below average but was only there for one night and was too tired from drive to complain about moving to another room. Rooms need to be updated,

The hotel lobby is beautiful and surrounding area nice but our room was older with older furniture that had scratches and dents as well as the headboard. The window in the room faced out to a brick wall no decent view. The refrigerator did not work. The tv remote control was not fully functional, The water during shower drained slowly. Could hear the guest next door thru the vent. Do not think carpet was vacuumed. Room looked low quality and overall experience was below average but was only there for one night and was too tired from drive to complain about moving to another room. Rooms need to be updated,

I paid for the room days before and they charged my boyfriend is never got my money back. Hallway smelled of smoke

Bathroom Shower

Bathroom Shower

Wouldn’t refund even though I canceled in less than 5 minutes after booking.

Wouldn’t refund even though I canceled in less than 5 minutes after booking.

The staff, room and the lovely ambience that the hotel had in general.

The staff, room and the lovely ambience that the hotel had in general.

Location No microwave in room

Good location and great food

We had no free breakfast, it was not quite. Very loud in room next door and people making noise in the hallway. Did not rest well. Let's not forget people knocking on my door. Never got our room cleaned. Had to ask the front desk for clean towels and washclothes. Very disappointed stay

We had no free breakfast, it was not quite. Very loud in room next door and people making noise in the hallway. Did not rest well. Let's not forget people knocking on my door. Never got our room cleaned. Had to ask the front desk for clean towels and washclothes. Very disappointed stay

Clean No microwave in room

Parking was convenient and safe. Respectful and courteous staff. Did not eat on property.

Parking was convenient and safe. Respectful and courteous staff. Did not eat on property.

The newly hired employee checked me into a room that was a downgrade without communicating it nor compensating it. When I got to the room and realized the mistake; I tried calling no answer. I walked down and the manager

The newly hired employee checked me into a room that was a downgrade without communicating it nor compensating it. When I got to the room and realized the mistake; I tried calling no answer. I walked down and the manager

Nice facility. Clean, friendly staff.

Nice facility. Clean, friendly staff.

Nice hotel in nice area

Nice hotel in nice area

Our room look like a beaver had gotten ahold of some of furniture. The bed leaned and we could hear pleople talkimg thru the vents.

Our room look like a beaver had gotten ahold of some of furniture. The bed leaned and we could hear pleople talkimg thru the vents.

Great staff

Great staff

The easiest check in experience ever! Check in took 2 mins! Keep up the good work

The easiest check in experience ever! Check in took 2 mins! Keep up the good work

Staff was professional, facility was well-maintained. The room was large and clean, but the bed was hard and the AC, loud enough to disrupt sleep. Also, the property was crawling with security. Some might find that reassuring; me, not so much.

Staff was professional, facility was well-maintained. The room was large and clean, but the bed was hard and the AC, loud enough to disrupt sleep. Also, the property was crawling with security. Some might find that reassuring; me, not so much.

Everyone was very friendly and helpful. Hotel was very clean and food was great.

Everyone was very friendly and helpful. Hotel was very clean and food was great.

Love The Canopy. The atmosphere. They are family-friendly. Service is top notch. It is a beautiful place to stay. P. S. Try not to miss the sun-set view!

Love The Canopy. The atmosphere. They are family-friendly. Service is top notch. It is a beautiful place to stay. P. S. Try not to miss the sun-set view!

Beautiful

Beautiful

I enjoyed my staying at the hotel.

I enjoyed my staying at the hotel.

Staff was nice and friendlyon the night I stayed and assisted my wife for the extra night she had to stay

Staff was nice and friendlyon the night I stayed and assisted my wife for the extra night she had to stay

It was clean but you have no microwave or any way to cook. No breakfast unless you are willing to pay $26 per person or buy individual items, side of bacon 2 strips are $7 No way to heat up food, paying $6 daily to park, long walk from parking deck to Hotel. Charge extra for everything you should get with purchase of your stay.

Clean, comfortable beds, bright and clean space. Nice big bathroom. Convenience of parking vehicle near the hotel.

Clean, comfortable beds, bright and clean space. Nice big bathroom. Convenience of parking vehicle near the hotel.

The room had someone else’s food in there, there were holes in the wall, torn bed skirt, hairs in our towels, lamp shade busted like there had been a fight… I was so happy to check out and get to my next hotel room. Marriott knows better for that price to give a subpar and unclean room.

The room had someone else’s food in there, there were holes in the wall, torn bed skirt, hairs in our towels, lamp shade busted like there had been a fight… I was so happy to check out and get to my next hotel room. Marriott knows better for that price to give a subpar and unclean room.

Staff were not accommodating. I made the reservation for my dad, and his name was on the reservation. However, the front desk staff and manager didn't see it. I notified Marriott reservation, booking,,ect. Finally the manger assisted and stated that this would be a " one time" request. My father waited over an hour. Staff unprofessional was rave and issue possibility. The fact that the room was paid in full and they gave us so much hassle is being beyond all of my understanding.

Great hotel!

Great hotel!

It was OK for a Marriott. I thought it would’ve been a little better.

It was OK for a Marriott. I thought it would’ve been a little better.

I love the location it was kinda busy that weekend and my room was freezing but other than that everything else was pretty good I will be returning.

I love the location it was kinda busy that weekend and my room was freezing but other than that everything else was pretty good I will be returning.

Terrible night shift staff

Terrible night shift staff

We picked this hotel because of the convenience to what were doing. It was only my husband and I, we booked a King bed, however, we were given a double, the hotel said that ALL of the King beds were under maintenance. I was annoyed however, we were given complimentary breakfast Moving on, A special shoutout to Taylor G. who was there to park and retrieve our car, he returned my cell phone to my room, after I thought I had misplaced it. That was very kind of him to do so.

We picked this hotel because of the convenience to what were doing. It was only my husband and I, we booked a King bed, however, we were given a double, the hotel said that ALL of the King beds were under maintenance. I was annoyed however, we were given complimentary breakfast Moving on, A special shoutout to Taylor G. who was there to park and retrieve our car, he returned my cell phone to my room, after I thought I had misplaced it. That was very kind of him to do so.

Location could not meet booking requirements. Compensation was not applied Whole experience

First off, I paid about $150 more per night because this hotel advertised free EV charging. The only EVs accommodated were Teslas. No other charger type was installed. They sent me to the free garage near the theaters. It, also, only accommodated Teslas. Next, the handicapped parking is nicely close, but it is re-labeled as Marriott premium customer parking. While we’re discussing accessibility, the outer doors are manual, and the room doors block chair and walker use. I don’t need too much accommodation, but I asked for a shower with a seat. The disability chair they put in the shower almost completely blocked my entry. It was way too big. And, for some reason, both sink taps delivered hot water. When I ran it a bit that got better, so maybe it’s an overly long supply pipe. Staff was polite, but I can’t get past paying way too much for a hotel with chargers that are misrepresented.

First off, I paid about $150 more per night because this hotel advertised free EV charging. The only EVs accommodated were Teslas. No other charger type was installed. They sent me to the free garage near the theaters. It, also, only accommodated Teslas. Next, the handicapped parking is nicely close, but it is re-labeled as Marriott premium customer parking. While we’re discussing accessibility, the outer doors are manual, and the room doors block chair and walker use. I don’t need too much accommodation, but I asked for a shower with a seat. The disability chair they put in the shower almost completely blocked my entry. It was way too big. And, for some reason, both sink taps delivered hot water. When I ran it a bit that got better, so maybe it’s an overly long supply pipe. Staff was polite, but I can’t get past paying way too much for a hotel with chargers that are misrepresented.

Friendly staff and very attentive!

Friendly staff and very attentive!

Everything, great staff, clean and beautiful, great location I booked through booking.com and paid in full. They noticed this at front desk but I was still charged an additional 253.00 on my card and I shouldn’t have been!

The hotel itself was great, vut the bed linesns were not freshly washed. i always travel with my own blankets to ensure i can get a good night's sleep

The hotel itself was great, vut the bed linesns were not freshly washed. i always travel with my own blankets to ensure i can get a good night's sleep

I was a little upset at first because they gave me the wrong room. But they did correct it. Only other disappointment was there was no soap in the bathroom. The hotel n view was very lovely. Very quiet.

I was a little upset at first because they gave me the wrong room. But they did correct it. Only other disappointment was there was no soap in the bathroom. The hotel n view was very lovely. Very quiet.

Close to where we needed to be and always like to stay at a Marriott

Close to where we needed to be and always like to stay at a Marriott

Love, Marietta

Love, Marietta

Car got broke into in the garage parking lot

The stay was amazing

The stay was amazing

Very accommodating. I was coming to NewPort News for a funeral. I really needed an early check in and they worked to grant my request.

Very accommodating. I was coming to NewPort News for a funeral. I really needed an early check in and they worked to grant my request.

I really enjoyed my time at the property front desk staff were extremely friendly and polite despite being extremely bombarded with guests

I really enjoyed my time at the property front desk staff were extremely friendly and polite despite being extremely bombarded with guests

It feels very comfortable.

It feels very comfortable.

Hotel is showing it’s age.

Hotel is showing it’s age.

We loved the staff and cleanliness of the room and property. Centrally located

We loved the staff and cleanliness of the room and property. Centrally located

Superb

I had stayed at this property many times and never had a problem but this stay was different. We checked in at 630 and were assigned to a room. When we went to the room, it wasn't ready and the housekeeping team was quite rude when we asked how long it would be. We went back to the desk and got another room assignment. This room also was not ready but we waited a few minutes for them to finish. Once we settled in and were changing clothes, the housekeeping supervisor walked in on us without knocking! That night I had the worst night's sleep as the mattress was sagging and uncomfortable; my back hurt for the next two days. I had stayed there multiple times before and generally like Marriott. My daughter goes to college in the area so I stay overnight often, but I doubt I will stay there again. So sad.

I had stayed at this property many times and never had a problem but this stay was different. We checked in at 630 and were assigned to a room. When we went to the room, it wasn't ready and the housekeeping team was quite rude when we asked how long it would be. We went back to the desk and got another room assignment. This room also was not ready but we waited a few minutes for them to finish. Once we settled in and were changing clothes, the housekeeping supervisor walked in on us without knocking! That night I had the worst night's sleep as the mattress was sagging and uncomfortable; my back hurt for the next two days. I had stayed there multiple times before and generally like Marriott. My daughter goes to college in the area so I stay overnight often, but I doubt I will stay there again. So sad.

Everything early check and late check out with no problem. Thanks

Everything early check and late check out with no problem. Thanks

I had a great time.

I had a great time.

Initial room had a bed that was broken and the staff worked with us to find us a different room. Very accommodating. The parking was free for self parking and conveniently located beside the hotel.

Initial room had a bed that was broken and the staff worked with us to find us a different room. Very accommodating. The parking was free for self parking and conveniently located beside the hotel.

Extra charges

Convenient to the city

Convenient to the city

Hotel was fine and the staff was helpful and accommodating. The hotel was a bit dated but clean.

Hotel was fine and the staff was helpful and accommodating. The hotel was a bit dated but clean.

The room was cozy!

I will

I will

Went on an overnight stay to watch the lighting of the holiday Christmas Tree. Was very much pleased with my stay. Not the first time that's why we keep coming back.

Went on an overnight stay to watch the lighting of the holiday Christmas Tree. Was very much pleased with my stay. Not the first time that's why we keep coming back.

My recent stay at this Marriott property was deeply disappointing, starting from the moment I arrived. Finding the main entrance was challenging, as there was no clear signage, and I had to drive around the entire building before locating it. Once inside, the receptionist directed me to the parking lot without explaining how to get back to the hotel, leaving me struggling again. After finally checking in, I was told to return to my car to place a parking tag on my rearview mirror—a frustrating extra step. The parking lot elevator was in terrible condition, and even the hotel elevator showed signs of neglect with visible dust buildup. Despite the hotel being nearly empty, the receptionists seemed indifferent and rarely smiled. When I inquired about a possible discount for an event I was attending—something the organizer suggested I ask about—the receptionist flatly told me no and gave no indication of wanting to help. There was no effort to check with a manager or offer an apology, leaving me shocked by the lack of basic customer service. The view from our room was pleasant, and my son and I enjoyed the evening, but the positives stopped there. Early the next morning, I was interrupted by music coming through the vent system, making it difficult to concentrate on work. Additionally, the water in the bathtub was clogged and drained so slowly that it caused delays as we had to wait between showers. This was an unnecessary inconvenience, especially given the price we paid. Later, at breakfast, I discovered that what I believed to be an included meal (as confirmed by the event organizer) was not. The breakfast staff were kind enough to let us eat while I tried to resolve the issue with reception, but again, I was met with cold and unhelpful responses. The receptionist explained that because I booked through Booking.com, breakfast wasn’t included, and they refused to escalate the issue or offer any assistance. When I mentioned that I hadn’t received the booking link they referenced, they simply repeated that there was nothing they could do. Ultimately, I overpaid $110 for a full price for my one-night stay and an additional for breakfast that I should not have been charged for. Overall, this stay was a frustrating and disappointing experience. From poor communication and unhelpful staff to subpar cleanliness, unresolved issues, and a clogged bathtub, it fell far below the standards I expect from Marriott. I hope the management takes these points seriously to prevent future guests from having a similarly negative experience.

This property is outstanding - certain staff like Bo and the waitress Vivian are so professional and helpful. They go above and beyond and the Marriott Team should be proud to have them onboard. Vivian is a gem and should be recognized for work. I’ve never had a waitress go out of her way the way this woman did. Wish the place had a hot tub. Doormen need to come out to the car to assist and not just wait for guests to bring bags in. ( doormen did do a great job once the bags were on the trolley. ) Hotel is clean and quiet.

This property is outstanding - certain staff like Bo and the waitress Vivian are so professional and helpful. They go above and beyond and the Marriott Team should be proud to have them onboard. Vivian is a gem and should be recognized for work. I’ve never had a waitress go out of her way the way this woman did. Wish the place had a hot tub. Doormen need to come out to the car to assist and not just wait for guests to bring bags in. ( doormen did do a great job once the bags were on the trolley. ) Hotel is clean and quiet.

I loved the pond and the Beautiful Christmas Decorations. I loved that the Cove Tavern was in close proximity to walk to. The staff was very courteous and greeted me every morning. It was a very pleasant staff and would definitely stay again.

I loved the pond and the Beautiful Christmas Decorations. I loved that the Cove Tavern was in close proximity to walk to. The staff was very courteous and greeted me every morning. It was a very pleasant staff and would definitely stay again.

Very convenient … walked around in the morning for coffee… cute coffee shop. Italian restaurant was good… 2 minute walk from Hotel.

Very convenient … walked around in the morning for coffee… cute coffee shop. Italian restaurant was good… 2 minute walk from Hotel.

City center doesn’t have much to offer

City center doesn’t have much to offer

Location is excellent and central to all points in the area

Location is excellent and central to all points in the area

Always treated like family and home. Appreciate Shelby and the rest of the staff immensely.

Always treated like family and home. Appreciate Shelby and the rest of the staff immensely.

Rooms are outdated. Parking garage is shady. Other than that everything is good.

Rooms are outdated. Parking garage is shady. Other than that everything is good.

Property was very pleasant and in a giod location.

Property was very pleasant and in a giod location.

Staff was very accomodating.

Staff was very accomodating.

Always a great option.

Always a great option.

The staff was very nice. The breakfast was great! There was nothing that I could say negative

The staff was very nice. The breakfast was great! There was nothing that I could say negative

Great stay!! Lovely property!!

Great stay!! Lovely property!!

I didn't like parking

I didn't like parking

bathrooms need to be updated.

bathrooms need to be updated.

Two thumbs up Great hotel and staff were 10/10

Two thumbs up Great hotel and staff were 10/10

Always stay here as my go-to hotel.

Always stay here as my go-to hotel.

Beautiful hotel setting and great amenities.

Beautiful hotel setting and great amenities.

My top priority for staying at a hotel is cleanliness. The room was very clean. The front desk workers were very helpful and polite. My son goes to CNU so we travel to the area often. This is our first time at this hotel and we will definitely be back. We will be staying here again.

My top priority for staying at a hotel is cleanliness. The room was very clean. The front desk workers were very helpful and polite. My son goes to CNU so we travel to the area often. This is our first time at this hotel and we will definitely be back. We will be staying here again.

Rooms need updated for the price. Nothing special.

Rooms need updated for the price. Nothing special.

The bed was a little uncomfortable but it was fairly clean to wear I was comfortable laying my head. Booking was easy and staff was nice.

The bed was a little uncomfortable but it was fairly clean to wear I was comfortable laying my head. Booking was easy and staff was nice.

Shelby at guest services is remarkable and a fantastic representative of this facility. I've stayed here for years and more than ever this tax season; she made it feel like home like no other. Thank you!

Shelby at guest services is remarkable and a fantastic representative of this facility. I've stayed here for years and more than ever this tax season; she made it feel like home like no other. Thank you!

Staff are always great.

Staff are always great.

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Staff was wonderful and very helpful!

Staff was wonderful and very helpful!

The property I stated charged my card after I already paid through Expedia I into the room on the 23rd checked out the 25th and I still have $470 on hold. I was in town for my father’s funeral and already had enough going on then had to leave with no money because the Marriott has a hold on my card that should’ve never been there

The property I stated charged my card after I already paid through Expedia I into the room on the 23rd checked out the 25th and I still have $470 on hold. I was in town for my father’s funeral and already had enough going on then had to leave with no money because the Marriott has a hold on my card that should’ve never been there

It's great

It's great

Friendly and responsive staff. Safe and convenient location.

Friendly and responsive staff. Safe and convenient location.

Always convenient to work.

Always convenient to work.

Nice clean room. Staff very courteous. Safe area. I wish the room had a microwave.

Nice clean room. Staff very courteous. Safe area. I wish the room had a microwave.

The only compliant I have is that I had booked several months in advance and requested a king bed and was given a room with two queens. I was disappointed with that being changed.

The only compliant I have is that I had booked several months in advance and requested a king bed and was given a room with two queens. I was disappointed with that being changed.

Always stay here - convenient

Always stay here - convenient

Relaxing Atmosphere!

Relaxing Atmosphere!

My stay was very pleasant and quiet. However, I wasn’t aware that they charge for parking. They gave me a parking pass and I checked in and parked my own car. I was charged $6 for parking. I was not aware nor told that I would be charged for parking

My stay was very pleasant and quiet. However, I wasn’t aware that they charge for parking. They gave me a parking pass and I checked in and parked my own car. I was charged $6 for parking. I was not aware nor told that I would be charged for parking

Always my go to hotel

Always my go to hotel

The property is in excellent shape and good service

The property is in excellent shape and good service

Loved the Christmas lights and decorations out front. Staff was very attentive and friendly. Restaurant had great food and service

Excellent reception

Very safe area. Very clean area. The view beautiful. The tub had rust. The heater made loud banging sound the whole time I just turned the heat off at times. The decor is out dated.

TV too small

Great staff, great stay!!

Great place to stay

The location was perfect. Many options for different types of food and very close to norfolk

Very accommodating and within walking distance.

This is a beautiful property. The staff was friendly and the room was very large and clean

The staff was professional and very gracious

Tvs were out they had know idea when they would have them and not give me a room with a working tv and the front desk was horrible at helping us with the probelms

Disappointed that the halls of the hotel smelled of cigarette smoke. I thought this was a smoke free property. I would not book here again because of this.

I've stayed at this hotel many times. It never disappoints. My friends and I were able to watch the US Open tennis match in the lobby together. What a great experience.

I liked that the staff had Ice and water for tennis players in lobby. I think light breakfast should have been included.

Nice spacious room. Good location & close to a variety of shoppes and reservation. One issue is that the maintenance workers were unable to light the fire pit which was a huge disappointment for us.

The first 25 spaces are reserved for "Valet" and when I asked for my car to be valeted, the desk clerk said "We don't valet." It felt unsafe to be walking deep into the the parking garage for items needed from the car. An employee at the hotel entrance just said "Hello" and didn't open the door for two older women struggling with bags and poorly maintained baggage cart. The cleaning staff was on our floor for hours with large trash bags and towels littering the hall. Each time we needed ice or vending machines they were lined up and down our hall obtrusively talking and working-It seemed the only floor with guests was our floor. Usually cleaning staff should be done by 4pm when we were checking in but they worked for hours before and after.

Laid back and accommodating

Amazing hotel and staff

We enjoyed our stay. The room was clean and everything was in order. Staff was extremely professional and knowledgeable. I would recommend this hotel and we would stay again.

Hotel was not up to Marriott standards. Everything was either dirty or broken and it was very loud.

Easy fast and friendly

Stay was very enjoyable. although I booked for a king bed, they did not have any upon arrival so they gave me two doubles and I still had to pay for the king.

Nice location

The furniture is old and the room had a musty smell upon arrival. The carpet has stains and is dirty. No towels were available the last night of our stay.

Amazing staff and very clean hotel

Great location, love the walkability and the fountain view.