Newport News Inn

Location Staff was not too friendly and I had to check in standing outside

Exceptional

Pleasant

Glad only stayed one night. Pics are deceiving. Bed sheets had holes in them. Tears in the chairs. No night stands. Bathroom door had holes in them. Will not stay there again. Not the hotels fault on this but.. Had a disturbance that had 3 cop cars show up in the parking lot to calm down a irrate woman.

Superb

Everything

The location Everything

Good

The air was cold. Room was pretty clean, except microwave. Very dirty. Bed dipped down on right side a lot. It needed updated furniture that was broken but not a bug in sight!! For the rate it did the job!! Bathroom very clean.

THERE'S NO LOBBY YOU HAVE TO STAND OUTSIDE TO CHECK IN ...BAD EXPERIENCE

Everything was sufficient. Had a little problem with the WiFi

Everything was sufficient. Had a little problem with the WiFi

Room had been updated and everything worked plus hot water. Met my basic criteria of clean, safe, and good location. No lobby so one stood outside, rang bell, and waited until desk clerk came. Not a warm welcome, but he did patiently redo key card twice when I erased it when put in pocket with phone.

Room had been updated and everything worked plus hot water. Met my basic criteria of clean, safe, and good location. No lobby so one stood outside, rang bell, and waited until desk clerk came. Not a warm welcome, but he did patiently redo key card twice when I erased it when put in pocket with phone.

Exceptional

THERE'S NO LOBBY YOU HAVE TO STAND OUTSIDE TO CHECK IN ...BAD EXPERIENCE

The staff is great is just the furniture is way out of date and the non smoking rooms the linens were burnt other than that is ok

Yes

Yes and yes very convenient to everything

Air conditioning was effective and parking was adequate

Very good

There waw no breakfast It was nasty tge rooms were dirty the sheets were dirty all around disgusting

There waw no breakfast It was nasty tge rooms were dirty the sheets were dirty all around disgusting

Passable

Everything was great

Room was very dusty Cigarettes burns all over the place covers blankets ice bucket

Bad

Bad

Bad

Nothing It’s dirty the beds are nasty the need to be thrown away and start over

Nothing It’s dirty the beds are nasty the need to be thrown away and start over

Dear Management, I am writing to formally submit a complaint regarding my recent stay at your property, which was wholly unacceptable and failed to meet basic hospitality and safety standards. Due to the severity of the issues experienced, I am requesting an immediate full refund to my original form of payment. Upon check-in, I was assigned a room that was visibly dirty and unsanitary. The comforter was soiled, the air conditioning unit was filthy, and parts of the door were damaged. These conditions raised serious concerns regarding cleanliness, maintenance, and overall guest safety. Throughout my stay, my key card repeatedly malfunctioned, requiring multiple trips to the front desk for reactivation. This ongoing issue caused significant inconvenience and reflects poor operational oversight. Most troubling was a severe breach of privacy and safety. A male housekeeper entered my room while I was undressed, despite a clearly displayed “Do Not Disturb” sign and the fact that it was well before checkout time. This incident was distressing, inappropriate, and unacceptable, and it left me feeling unsafe in the room I paid to occupy. Additionally, I received no housekeeping service at any point during my two-night stay. I only remained at the hotel due to lack of immediate transportation and alternative accommodations. Taken together—the unsanitary room conditions, repeated key card failures, lack of housekeeping

Dear Management, I am writing to formally submit a complaint regarding my recent stay at your property, which was wholly unacceptable and failed to meet basic hospitality and safety standards. Due to the severity of the issues experienced, I am requesting an immediate full refund to my original form of payment. Upon check-in, I was assigned a room that was visibly dirty and unsanitary. The comforter was soiled, the air conditioning unit was filthy, and parts of the door were damaged. These conditions raised serious concerns regarding cleanliness, maintenance, and overall guest safety. Throughout my stay, my key card repeatedly malfunctioned, requiring multiple trips to the front desk for reactivation. This ongoing issue caused significant inconvenience and reflects poor operational oversight. Most troubling was a severe breach of privacy and safety. A male housekeeper entered my room while I was undressed, despite a clearly displayed “Do Not Disturb” sign and the fact that it was well before checkout time. This incident was distressing, inappropriate, and unacceptable, and it left me feeling unsafe in the room I paid to occupy. Additionally, I received no housekeeping service at any point during my two-night stay. I only remained at the hotel due to lack of immediate transportation and alternative accommodations. Taken together—the unsanitary room conditions, repeated key card failures, lack of housekeeping

Good

Good

Everything was great

Staff

Staff

It was clean and comfortable.

Good

Good

The room is very Comfortable and has a lot to offer. There is nothing I didn't like

Yes

Yes

Air conditioning wasn’t working fully

Air conditioning wasn’t working fully

Nothing

Nothing

Not happy Spider in the bed

The murkey smell, no 24/7 costumer service or front desk.

Customer service couldnbe better , The man that is always at the front desk doesn't greet u thank you or even speak to you. No other issues

Customer service couldnbe better , The man that is always at the front desk doesn't greet u thank you or even speak to you. No other issues

All transactions were done through a sliding glass with plexiglass barrier. Attendant was absolutely dry and non welcoming. Door card quit working on day 1. The ac unit in the room smelled of marijuana when turned on. Bed spread looked as if a bullet had been shot throughout at one point, washed and put back on bed. I assumed it’d be at least a 3 star due to area but this place is an easy 1 star motel.

All transactions were done through a sliding glass with plexiglass barrier. Attendant was absolutely dry and non welcoming. Door card quit working on day 1. The ac unit in the room smelled of marijuana when turned on. Bed spread looked as if a bullet had been shot throughout at one point, washed and put back on bed. I assumed it’d be at least a 3 star due to area but this place is an easy 1 star motel.

Could be better

Could be better

Housekeeper/blankets/and box spring nasty looking old and the furniture old

Housekeeper/blankets/and box spring nasty looking old and the furniture old

My room was very clean! The bathroom was sparkling ✨️ I had a non-smoking room & it didn't smell too bad at all..the cleaning lady was so nice-she even made sure I had all of my belongings before checking out. Didn't really like having to pay $10/hr after check out time; usually it's offered as a courtesy. But, I appreciate being able to sleep in a little bit longer.

My room was clean and it’s close by to a lot of attractions. I didn’t like that they tried to give me a smoking room when I booked nonsmoking, but mistakes happen and they were quick to fix it without issue.

My room was clean and it’s close by to a lot of attractions. I didn’t like that they tried to give me a smoking room when I booked nonsmoking, but mistakes happen and they were quick to fix it without issue.

It was standard, decent, AC worked well, not smelly or dirty, pretty standard accommodations, overall, fairly good experience.

It was standard, decent, AC worked well, not smelly or dirty, pretty standard accommodations, overall, fairly good experience.

This no frills motel was clean & extremely affordable. They didn't offer any of the luxe extras but it was very clean & the property well kept. It was everything we needed & enjoyed it immensely. Cheap rates & clean is all we needed. We definitely recommend staying here. The manager was really nice & friendly

This no frills motel was clean & extremely affordable. They didn't offer any of the luxe extras but it was very clean & the property well kept. It was everything we needed & enjoyed it immensely. Cheap rates & clean is all we needed. We definitely recommend staying here. The manager was really nice & friendly

👍👍👍

👍👍👍

It was pretty clean. Staff was really nice and friendly. Great bang for your buck!

It was pretty clean. Staff was really nice and friendly. Great bang for your buck!

The property looked well maintained. The room was dated but that doesn't matter. The area did not feel safe although I had no issues.

The property looked well maintained. The room was dated but that doesn't matter. The area did not feel safe although I had no issues.

- Staff was attentive - great location - working ice machine - you can hear noise from other rooms and from outside

all request was tooken care of in timely manner 😎

all request was tooken care of in timely manner 😎

Clean, quiet, simple.

Clean, quiet, simple.

Bed had bed bugs i showed staff they wouldnt change my room or refund

Bed had bed bugs i showed staff they wouldnt change my room or refund

Horrible

The room was actually clean surprisingly

The room was actually clean surprisingly

The bedding was old burnt and the box frame was dirty Every thing

Very clean.

Decent place to stay for the money.

Decent place to stay for the money.

Convenient

Convenient

I have stayed here several times. Seems to be a safe location. Some late night activities in parking lot, but not to much. Rooms always seem clean and pretty basic. This trip remote for tv was not functional. Dont expect any type quality towels, so thin you can see through them. I stay here for the price and location.

I have stayed here several times. Seems to be a safe location. Some late night activities in parking lot, but not to much. Rooms always seem clean and pretty basic. This trip remote for tv was not functional. Dont expect any type quality towels, so thin you can see through them. I stay here for the price and location.

Quiet and convenient

Quiet and convenient

No bugs like a couple rooms I read reviews about & cleanness

No bugs like a couple rooms I read reviews about & cleanness

Simple and modest. enjoyable for overnights or short stays. budget friendly as well.

Simple and modest. enjoyable for overnights or short stays. budget friendly as well.

I like the fact that it is in a decent area.It a comfortable place to stay.

It was quiet and decent No disturbance

Room

Lack of supplies,like toliet paper. We did ask for extra and we did get it.

They don't offer breakfast I don't like the fact that they were over booked & decided to lie about things to cover their ass. We were told that we called up management in the middle of the night, yelling & cussing them out. NONE WAS TRUE! My boyfriend & I were passed out by 10pm (he wasn't feeling good & I just worked an all day shift) they refused to give me another night and locked me out of the room before check out time!!!! All this time, it was the room next to us being all loud & disturbing the quiet. Management even said they knocked on our door to "address the issue"....they did not. I am an extremely light sleeper when I'm not in my own bed....NOBODY knocked on our door, or I would of answered it completely sleepy & confused.

For the age of this hotel, it is very clean! Bed was hard.

For the age of this hotel, it is very clean! Bed was hard.

It was clean. The bed was very comfortable. Location was great and the property was quiet.

Anyone has access during night when everyone is sleeping not a safe location

Anyone has access during night when everyone is sleeping not a safe location

I have stayed in this Motel multiple times. It is decent for what I need. A place to sleep for a night. Room was clean, tv worked, heat and ac worked. This time some car pulled in at 4 am with music blasting, but shut down after about 15 minutes. Area seems safe, but not recommended by me for a family.

I have stayed in this Motel multiple times. It is decent for what I need. A place to sleep for a night. Room was clean, tv worked, heat and ac worked. This time some car pulled in at 4 am with music blasting, but shut down after about 15 minutes. Area seems safe, but not recommended by me for a family.

This was my second stay at the Newport News Inn and I had another good experience. Beds were comfortable, room was clean, takes a while sometimes at the front dest but service was good. Nothing fancy but great for the price and location near to the Hampton Coliseum. Will stay here again the next time I visit.

This was my second stay at the Newport News Inn and I had another good experience. Beds were comfortable, room was clean, takes a while sometimes at the front dest but service was good. Nothing fancy but great for the price and location near to the Hampton Coliseum. Will stay here again the next time I visit.

The motel is what it is. It is fairly clean, although my sink had a fair amount of hair left in it. I guess in todays world you pay for what you get. It is convenient for me and a price that I can afford. The front desk personal act like they are doing you a favor to take the time to check you in, through a window. Seems there is a fairly nice lobby, but that would probably cause more work, and the feeling I get is this motel stays away from over to much work or customer service.

The motel is what it is. It is fairly clean, although my sink had a fair amount of hair left in it. I guess in todays world you pay for what you get. It is convenient for me and a price that I can afford. The front desk personal act like they are doing you a favor to take the time to check you in, through a window. Seems there is a fairly nice lobby, but that would probably cause more work, and the feeling I get is this motel stays away from over to much work or customer service.

Better check in. Different person than last visit. Quicker service and better manners.

Better check in. Different person than last visit. Quicker service and better manners.

I have stayed here several times. The rooms are ok, the decor is a little dated for the present time. The front desk is never open, you ring a bell and wait for the guy. I wouldnt stay here with a family or companion. It is ok for me, when Im by myself fir work. The price is decent and the hotel is decent, but you get what you pay for, and this place is for folks trying to save a few bucks over the higher priced hotels. The area isnt bad, and never felt unsafe.

I have stayed here several times. The rooms are ok, the decor is a little dated for the present time. The front desk is never open, you ring a bell and wait for the guy. I wouldnt stay here with a family or companion. It is ok for me, when Im by myself fir work. The price is decent and the hotel is decent, but you get what you pay for, and this place is for folks trying to save a few bucks over the higher priced hotels. The area isnt bad, and never felt unsafe.

The checkin is very strange. Borders on creepy. Was there at 3 pm, but lobby wasn’t open so had to go to NIGHT window and ring bell. Very unfriendly non- professional attitude expressed by person checking me in. Room was ok, but a used wash cloth fell of shower curtain onto my shoulder has I closed the shower curtain. Towels aren’t much better than a thick paper towel. It was ok for a one night business trip. For some reason people would drive thru parking lot with really loud music. At least the area does seem safe.

The checkin is very strange. Borders on creepy. Was there at 3 pm, but lobby wasn’t open so had to go to NIGHT window and ring bell. Very unfriendly non- professional attitude expressed by person checking me in. Room was ok, but a used wash cloth fell of shower curtain onto my shoulder has I closed the shower curtain. Towels aren’t much better than a thick paper towel. It was ok for a one night business trip. For some reason people would drive thru parking lot with really loud music. At least the area does seem safe.

nice

nice

The TV was defective was the only flaw, Bathroom very small, fixtures and furniture updated and nice

The TV was defective was the only flaw, Bathroom very small, fixtures and furniture updated and nice

Clean

Clean

Room was spacious and clean

Room was spacious and clean

Conscientious to shopping and restaurants

Conscientious to shopping and restaurants

X

X

I didn't like the fact that I couldn't use my reward points

I didn't like the fact that I couldn't use my reward points

It was fine for a quick stay. Had to ask to have the maid refresh the room. But it was quiet, clean, water was hot, bed was fine. For a cheap stay I got what I paid for—no complaints

It was fine for a quick stay. Had to ask to have the maid refresh the room. But it was quiet, clean, water was hot, bed was fine. For a cheap stay I got what I paid for—no complaints

Clean for price cleaner than some more expensive places

Clean for price cleaner than some more expensive places

The housekeeper and maintenance guy were great. they were nice and helpful. The owners not so much they had a constant attitude and did not even attempt to address my concerns (would call them complaints but i was chill even willing to handle them myself) Still got attitude from the lady and the man

The housekeeper and maintenance guy were great. they were nice and helpful. The owners not so much they had a constant attitude and did not even attempt to address my concerns (would call them complaints but i was chill even willing to handle them myself) Still got attitude from the lady and the man

The area is nice and quiet just the only thing that is wrong the ice machine is not working

The area is nice and quiet just the only thing that is wrong the ice machine is not working

The property is always real quiet when we stay out there we don't hear a bunch of traffic or loud noises only problem was the ice machine was not working otherwise than that there was no problems

The property is always real quiet when we stay out there we don't hear a bunch of traffic or loud noises only problem was the ice machine was not working otherwise than that there was no problems

Convenient and hospitable

Convenient and hospitable

Third time I have stayed here for business. Good location, seems safe. Owners seem to want to keep it a low end motel. Stayed in room 108 twice in my three stays there. Nice room, clean, everything was fine. Wouldn't recommend for a family stay. People in next room loud, slamming doors, banging on wall.

Third time I have stayed here for business. Good location, seems safe. Owners seem to want to keep it a low end motel. Stayed in room 108 twice in my three stays there. Nice room, clean, everything was fine. Wouldn't recommend for a family stay. People in next room loud, slamming doors, banging on wall.

Great place

Great place

Very good for a short stay or overnight! Although the furniture was old it was kept clean and neat! They had new carpet and curtains in the room. No TV or internet problems. Near everything and convenient to get there!. Property was clean! Parking lot was just repainted . Only thing missing was a coffee pot!

Very good for a short stay or overnight! Although the furniture was old it was kept clean and neat! They had new carpet and curtains in the room. No TV or internet problems. Near everything and convenient to get there!. Property was clean! Parking lot was just repainted . Only thing missing was a coffee pot!

The hotel seemed like the best choice compared to other hotels in the area. It was in a safe location and it was clean, but the sheets had significant stains on them. You would think they would have been thrown away looking this dirty.

The hotel seemed like the best choice compared to other hotels in the area. It was in a safe location and it was clean, but the sheets had significant stains on them. You would think they would have been thrown away looking this dirty.

The best sheets was nasty has cigarettes hold in it bloodstain Master pad was burned through like buz things was on them...they guy was working last night was rude because we ask for clean sheets and he didn't wanna give us clean sheets it was a horrible stay..I will not come back at this hotel..was very disturbing of this due to the fact I know the owner of this place and believe this is going on for a 69.99 you think you're stay will be pleasant stay..

The best sheets was nasty has cigarettes hold in it bloodstain Master pad was burned through like buz things was on them...they guy was working last night was rude because we ask for clean sheets and he didn't wanna give us clean sheets it was a horrible stay..I will not come back at this hotel..was very disturbing of this due to the fact I know the owner of this place and believe this is going on for a 69.99 you think you're stay will be pleasant stay..

This property has no respect for the people who pay for a room, management do not know what they are doing, they claim to never be there when someone contacts them for a refund. Housekeeping does a horrible job they lie and say that you take things to make up reasons for you not to come back, they're water has been contaminated and turns brown they never twll you until you are about to check out. If you care about a place that actually cares and gives you clean items and not dodge you all the time them this is the worst place to go in newport news. They say they allow service animals but they dont really want them there that catch attitudes and more when you bring your service animal, I would never visit this place ever again.

This property has no respect for the people who pay for a room, management do not know what they are doing, they claim to never be there when someone contacts them for a refund. Housekeeping does a horrible job they lie and say that you take things to make up reasons for you not to come back, they're water has been contaminated and turns brown they never twll you until you are about to check out. If you care about a place that actually cares and gives you clean items and not dodge you all the time them this is the worst place to go in newport news. They say they allow service animals but they dont really want them there that catch attitudes and more when you bring your service animal, I would never visit this place ever again.

Staff is always Excellent and this is my favorite place to stay when I come to visit ❤️

Staff is always Excellent and this is my favorite place to stay when I come to visit ❤️

Typical hotel room, but it had a decent sized refrigerator and a small microwave. The room had a leather reclining chair in it which is a nice touch. Overall the room was very clean, and it appeared that in recent days the shower stall had been updated to have a new or updated surround, the fixtures are either incredibly new or incredibly clean. The sink area matched the new shower surround and also appeared relatively new. I felt comfortable enough to walk around in bare feet. Towels could be a bit better quality and are thin, but they got the job done. The cleaning staff was very present and eager to assist or help. About the only odd thing is the way that you interact with the hotel itself for questions / reservation changes. You stand outside and ring a bell and then someone will generally come to the window. However, it feels like they are keeping you at arms length for some reason. The parking lot is well lit, and you feel safe here. I had quite a bit of computer equipment in my van, and really did not worry about its safety. Other than the odd check in check out window the place is fine for a few nights as I was mostly working at a neaby office.

Typical hotel room, but it had a decent sized refrigerator and a small microwave. The room had a leather reclining chair in it which is a nice touch. Overall the room was very clean, and it appeared that in recent days the shower stall had been updated to have a new or updated surround, the fixtures are either incredibly new or incredibly clean. The sink area matched the new shower surround and also appeared relatively new. I felt comfortable enough to walk around in bare feet. Towels could be a bit better quality and are thin, but they got the job done. The cleaning staff was very present and eager to assist or help. About the only odd thing is the way that you interact with the hotel itself for questions / reservation changes. You stand outside and ring a bell and then someone will generally come to the window. However, it feels like they are keeping you at arms length for some reason. The parking lot is well lit, and you feel safe here. I had quite a bit of computer equipment in my van, and really did not worry about its safety. Other than the odd check in check out window the place is fine for a few nights as I was mostly working at a neaby office.

Staff very polite and helpful. Could have been cleaner. But was filthy or anything.

Staff very polite and helpful. Could have been cleaner. But was filthy or anything.

The hotel is outdated. Wifi was a little bit weak. The beds were very comfortable. Just stayed one night and was good. I disliked the noise from the outside.

The hotel is outdated. Wifi was a little bit weak. The beds were very comfortable. Just stayed one night and was good. I disliked the noise from the outside.

The landscaping

The landscaping

My wife and I stayed here for one night while visiting friends and we had no complaints at all. It is an older hotel but very clean, comfy bed, nice chairs and even a love seat. We would definitely stay here again if the need arises.

My wife and I stayed here for one night while visiting friends and we had no complaints at all. It is an older hotel but very clean, comfy bed, nice chairs and even a love seat. We would definitely stay here again if the need arises.

Very Clean

Very Clean

It was very convenient because my because my my husband was having surgery spinal surgery

It was very convenient because my because my my husband was having surgery spinal surgery

Bedding was not to my satisfaction so i bought my own sheets

Bedding was not to my satisfaction so i bought my own sheets

Bed was hard as a rock.

Bed was hard as a rock.

It was fine for what I needed on a work trip. Quiet and good parking. Seemed safe. Mattress was hard, but that was ok. Room a little dated, but seemed clean. Staff was there, but not really at all interested in friendly service.

It was fine for what I needed on a work trip. Quiet and good parking. Seemed safe. Mattress was hard, but that was ok. Room a little dated, but seemed clean. Staff was there, but not really at all interested in friendly service.

The internet was too slow and intermittent for me to work remotely while isolating here.

The internet was too slow and intermittent for me to work remotely while isolating here.

Terrible service and room especially the brick hard bed.

Terrible service and room especially the brick hard bed.

N/A

N/A

Tv channel only

Tv channel only

This is an affordable no frills hotel. The rooms were clean and the staff was kind. I was not happy with the wi-fi coverage in the rooms. It was almost non existent. It was located in a central spot for visiting Newport. I’d stay again.

This is an affordable no frills hotel. The rooms were clean and the staff was kind. I was not happy with the wi-fi coverage in the rooms. It was almost non existent. It was located in a central spot for visiting Newport. I’d stay again.

A great, clean room for the price. I was very pleased. The hotel is older and the rooms dated but everything was clean and smelled acceptable. Service was minimal but I wasn't there for the service. The bathroom was freshly remodeled and nice. Highly recommended if you are on a budget!

A great, clean room for the price. I was very pleased. The hotel is older and the rooms dated but everything was clean and smelled acceptable. Service was minimal but I wasn't there for the service. The bathroom was freshly remodeled and nice. Highly recommended if you are on a budget!

Room was spacious but the young attendant did not know how to obtain my confirmation from Expedia; his father came and resolved the situation.

Room was spacious but the young attendant did not know how to obtain my confirmation from Expedia; his father came and resolved the situation.

Good overall

Good overall

Very unprofessional! I booked online and the guy at the counter, took bout 35 minutes to get to me and I asked for a Queen Size Bed in a smoking room and got a King Non Smoking room. When I left to go out, I get a call saying they going to change out my room with another guest! 😡😡😡😡

Very unprofessional! I booked online and the guy at the counter, took bout 35 minutes to get to me and I asked for a Queen Size Bed in a smoking room and got a King Non Smoking room. When I left to go out, I get a call saying they going to change out my room with another guest! 😡😡😡😡

All lights in room not working! Not very clean. Staff very unpleasant!

All lights in room not working! Not very clean. Staff very unpleasant!

Attitude of staff very unpleasant! Cultural differences non-American!

Attitude of staff very unpleasant! Cultural differences non-American!

Television didn’t work

Television didn’t work

Booked online, upon arrival I noticed there was no vacant parking. I asked the clerk if there would be a place for me to park my uhual as my friend was meeting me to trade vehicles. She volunteered to drive my uhual to the hotel since I had spent 11 hours on the road. The gentleman at the window told me the only place for me to park would be in the handicap space which was occupied by a new guest that had just arrived.... Before signing and initialing the paperwork I asked what I should do about parking, he replied with “That was the only spot and make sure you don’t take that dog in the room”. I assured him that it wasn’t my car or my pet and that I was only switching vehicles... then I questioned yet again where I could possibly park my moving truck, in which he replied “go ahead and cancel, call them and I’ll tell them so” I dont understand why they have vacant rooms but no parking to accommodate. I spoke with customer service and she refunded me then proceeded to tell me it was due to the animal that didn’t belong to me and that there was in fact parking available. I offered to go to the property to take photos for proof

Booked online, upon arrival I noticed there was no vacant parking. I asked the clerk if there would be a place for me to park my uhual as my friend was meeting me to trade vehicles. She volunteered to drive my uhual to the hotel since I had spent 11 hours on the road. The gentleman at the window told me the only place for me to park would be in the handicap space which was occupied by a new guest that had just arrived.... Before signing and initialing the paperwork I asked what I should do about parking, he replied with “That was the only spot and make sure you don’t take that dog in the room”. I assured him that it wasn’t my car or my pet and that I was only switching vehicles... then I questioned yet again where I could possibly park my moving truck, in which he replied “go ahead and cancel, call them and I’ll tell them so” I dont understand why they have vacant rooms but no parking to accommodate. I spoke with customer service and she refunded me then proceeded to tell me it was due to the animal that didn’t belong to me and that there was in fact parking available. I offered to go to the property to take photos for proof

there was urine on the toilet seat

there was urine on the toilet seat

Bed was flat room was old ac barely worked big roaches outside parking lot need to be fixed

Bed was flat room was old ac barely worked big roaches outside parking lot need to be fixed

amazing and great ! clean room! quiet good nights sleep! comfy bed! friendly staff! the only thing i dont like is if u want to sleep during the day the staff wakes you up to knock on the door to ask you if you need anything so there is no way to sleep through the day even if you go to sleep after that knock a second one will come by if you dont answer the knock they just come in the room making it impossile to take an afternoon nap

amazing and great ! clean room! quiet good nights sleep! comfy bed! friendly staff! the only thing i dont like is if u want to sleep during the day the staff wakes you up to knock on the door to ask you if you need anything so there is no way to sleep through the day even if you go to sleep after that knock a second one will come by if you dont answer the knock they just come in the room making it impossile to take an afternoon nap

With covid going on it's really clean as if it wasn't. I was able to meet the house keepers and I can tell and saw how they cleaned other rooms. I came with a 6 yr old and a 2 yr old my daughter is very particular with dirt or hair strands lol so if she saids it's clean it's clean :-) Because she won't sit on a toliet or nothing our of comfort of how we are home and we travel alot so she has a good view of different senarios

With covid going on it's really clean as if it wasn't. I was able to meet the house keepers and I can tell and saw how they cleaned other rooms. I came with a 6 yr old and a 2 yr old my daughter is very particular with dirt or hair strands lol so if she saids it's clean it's clean :-) Because she won't sit on a toliet or nothing our of comfort of how we are home and we travel alot so she has a good view of different senarios

A little bit outdated, but very comfortable.

A little bit outdated, but very comfortable.

Very low key. Fast check in and off to my room. I like that the rooms are outdoors.

Very low key. Fast check in and off to my room. I like that the rooms are outdoors.

Was very accommodating and comfortable

Was very accommodating and comfortable

About the only plus was the housekeeping staff, very nice and able to work with minor request.

About the only plus was the housekeeping staff, very nice and able to work with minor request.

It is an older building so it has an old smell, friendly staff, quiet area and beds are comfortable

It is an older building so it has an old smell, friendly staff, quiet area and beds are comfortable

Good location. Stayed in a room with a King size bed, need 1 more pillow added to the bed and more towels.

Good location. Stayed in a room with a King size bed, need 1 more pillow added to the bed and more towels.

Room was not clean. Some staff were unprofessionally concerned about my stay.

Room was not clean. Some staff were unprofessionally concerned about my stay.

It was very clean and convenient. The price was awesome.

It was very clean and convenient. The price was awesome.

No coffee or access to it. No kleenex. Nothing to direct you to nearby restaurants.

No coffee or access to it. No kleenex. Nothing to direct you to nearby restaurants.

The police were there twice thru the night. There were cigarette burns and stuff was broken. I was surprised at how clean everything was though. I just didn't feel safe. My chain across the door was broken. I did sleep alright despite all of that.

The police were there twice thru the night. There were cigarette burns and stuff was broken. I was surprised at how clean everything was though. I just didn't feel safe. My chain across the door was broken. I did sleep alright despite all of that.

Fine room and clean enough. No one was present at the office for a full half hour or more the morning after my stay with no phone number or message. It was like it was abandoned.

Fine room and clean enough. No one was present at the office for a full half hour or more the morning after my stay with no phone number or message. It was like it was abandoned.

Clean room for a good price.

Clean room for a good price.

The Best Value

You get what you pay for .........................

The best hotel in the Hampton...newport news area for the price!!

It's always clean and the staff is always friendly

Bed to hard, not enough pillows and ice machine not working. Room was clean.

The room was adequate. The manager was very helpful when the room key did not work. Stay was pleasant. Vending was not working. No ice!

Straight forward hotel, parking was a little tight. Otherwise great deal for the price.

Awesone

Always a good stay

Way better day i love it here good service houseman very repectful and pleasing

Convenient and neat

Would not let my assoiate check in and only would refund one night. Very bad business.