InTown Suites Extended Stay Newport News City Center

No refunds if you check out early. Place is old and right next to very busy road. Hard to sleep.

SAD, SAD, SAD. TERRIBLE PLACE TO STAT. ALOT OF HOMELESS PEOPLE HANGING AROUBD BEGGING FOR CHANGE. PEOPLE BUYING AND SALEING DRUGS ALL DAY AND ALL NIGHT. ROOM WASN'T CLEAN, DIRTY SHEETS WITH BLOOD STAINS, NO TOWELS. USED CODOMS ON THE BATHROOM FLOOR. HOTEL STAFF DID NOTHING ABOUT IT.STRIPPED THE BED ONLY TO FIND A HOST OF ROACHES AND GED BUGS.

Nothing good about this room

When i booked the room i was given the total price as i get with every other hotel ive stayed and when i get there the room they offered was extremely smelly and very unkept by maintenance so they offered a different room that wasn't much better and when i went to pay charged me more than what my total price was said that there was a deposit that i would get back after check out but still have not received and its been over 3 weeks this is absolutely absurd and unprofessional and because i didn't receive the deposit back put me in a bad spot because that was my gass money to get to my next job location and it cost me that job so i will definitely never use that place ever again !!

When i booked the room i was given the total price as i get with every other hotel ive stayed and when i get there the room they offered was extremely smelly and very unkept by maintenance so they offered a different room that wasn't much better and when i went to pay charged me more than what my total price was said that there was a deposit that i would get back after check out but still have not received and its been over 3 weeks this is absolutely absurd and unprofessional and because i didn't receive the deposit back put me in a bad spot because that was my gass money to get to my next job location and it cost me that job so i will definitely never use that place ever again !!

Very kind cleaning lady. Room was a lot better value than those in town. Definitely will come back when back in town. Thank you so very much.

Very kind cleaning lady. Room was a lot better value than those in town. Definitely will come back when back in town. Thank you so very much.

Very kind cleaning lady. Room was a lot better value than those in town. Definitely will come back when back in town. Thank you so very much.

The tub faucet dripped enough to be nearly as constant stream. The shower diverter was stuck in a half shower/have tub faucet position so the water pressure was weak. The furniture was cheap particle board crap.

The tub faucet dripped enough to be nearly as constant stream. The shower diverter was stuck in a half shower/have tub faucet position so the water pressure was weak. The furniture was cheap particle board crap.

I should have taken pictures, locked out of room and find tgat my food was taken, lady upfront gave me petty cash but dam im staying there and people are going in the fridge and taking FOOD im not staying there nor to i want to refer anyone and unsafe atmosphere Police greeted me one day and thats a total turn off while be dropped off my boss Notices police cars and a gentlemen talking just a lousy stay i thought

I should have taken pictures, locked out of room and find tgat my food was taken, lady upfront gave me petty cash but dam im staying there and people are going in the fridge and taking FOOD im not staying there nor to i want to refer anyone and unsafe atmosphere Police greeted me one day and thats a total turn off while be dropped off my boss Notices police cars and a gentlemen talking just a lousy stay i thought

House keeping did not show as I was told they would

House keeping did not show as I was told they would

It was a great place to stay the only downside was the bed was a little bit uncomfortable and very very nosie even if you sat on it the whole bed creaked and I'm only 190 and it was a queen bed.

It was a great place to stay the only downside was the bed was a little bit uncomfortable and very very nosie even if you sat on it the whole bed creaked and I'm only 190 and it was a queen bed.

DO NOT STAY HERE!!! Bates Motel doesn’t have anything on this. If you’re looking to sharing your room with roaches, having your room smelling like roach spray, dirty bed sheets and carpets, feel every spring in the mattress, have no towels or anyone to speak to at the front desk ever then this hotel is for you. This place was definitely not worth the money spent. Never again.

DO NOT STAY HERE!!! Bates Motel doesn’t have anything on this. If you’re looking to sharing your room with roaches, having your room smelling like roach spray, dirty bed sheets and carpets, feel every spring in the mattress, have no towels or anyone to speak to at the front desk ever then this hotel is for you. This place was definitely not worth the money spent. Never again.

The room was extremely dirty and housekeeping never showed up (we booked for a WEEK) so this means WE HAD TO PAY FOR TOILET PAPER and HAND SOAP come 3 days later. Police showed up TWICE because the people staying there were problematic and not once did we see the security on property handle any situation, so not a safe feeling.

The room was extremely dirty and housekeeping never showed up (we booked for a WEEK) so this means WE HAD TO PAY FOR TOILET PAPER and HAND SOAP come 3 days later. Police showed up TWICE because the people staying there were problematic and not once did we see the security on property handle any situation, so not a safe feeling.

Enjoyed my stay although I killed a couple of bugs. The staff was very friendly.

Enjoyed my stay although I killed a couple of bugs. The staff was very friendly.

Crackheads all over the premises had to leave earlier and they refused to credit me all those nights I didn’t stay there

Crackheads all over the premises had to leave earlier and they refused to credit me all those nights I didn’t stay there

It was awful! You guys should not refer any of your customers to this hotel. Currently, I am trying to contact InTown Suite corporate to advise them of the awful experience I endured on 6/28-29/19. I sent the establishment a message online on their website, but I did not receive a response. The reviews of the hotel online are the same - 90% of customers said that the hotel is filthy, and customer service is terrible. I allowed hotels.com to choose a hotel for me that weekend and they recommended this nasty hotel, so I hold you guys accountable too for my awful experience. The bedquilt on the bed was dirty; the room smelled musty. The bathroom was dirty; it was a mess. I switched to another place, and that room was nasty too. Do you have a good contact number of the hotel customer service so I can make them aware? I want a refund or discount on my credit card. I have pictures on my cell phone of the filth I saw in the room. Three cable stations were not working.

It was awful! You guys should not refer any of your customers to this hotel. Currently, I am trying to contact InTown Suite corporate to advise them of the awful experience I endured on 6/28-29/19. I sent the establishment a message online on their website, but I did not receive a response. The reviews of the hotel online are the same - 90% of customers said that the hotel is filthy, and customer service is terrible. I allowed hotels.com to choose a hotel for me that weekend and they recommended this nasty hotel, so I hold you guys accountable too for my awful experience. The bedquilt on the bed was dirty; the room smelled musty. The bathroom was dirty; it was a mess. I switched to another place, and that room was nasty too. Do you have a good contact number of the hotel customer service so I can make them aware? I want a refund or discount on my credit card. I have pictures on my cell phone of the filth I saw in the room. Three cable stations were not working.

The front desk ppl are kinda rude. The details of the room tells you that dishes are included but, they aren't. The bed mattress was the same mattress on the pull out sofa bed. They only provide one roll of toilet tissue, one set of towels and wash clothes for the week. We had to go out and buy pots,pans, plates, cups, and eating utensils. It clearly says they provide those things. The sifa bed was very hard and lumpy.The room was clean and the property was quiet at night. I feel that you should get what they advertised for the amount of money you have to pay. But my stay itself was ok....

The front desk ppl are kinda rude. The details of the room tells you that dishes are included but, they aren't. The bed mattress was the same mattress on the pull out sofa bed. They only provide one roll of toilet tissue, one set of towels and wash clothes for the week. We had to go out and buy pots,pans, plates, cups, and eating utensils. It clearly says they provide those things. The sifa bed was very hard and lumpy.The room was clean and the property was quiet at night. I feel that you should get what they advertised for the amount of money you have to pay. But my stay itself was ok....

the room smelled bad and had to immediately open the windows to air it out which did not help. They only fix the bed after 2 to 3 days and did not replace the towels. When asked if they can give us more toilet paper they advise that they do not supply that service. After going to the guest services, she tried to explain why they don't but ended up giving us a used roll.

the room smelled bad and had to immediately open the windows to air it out which did not help. They only fix the bed after 2 to 3 days and did not replace the towels. When asked if they can give us more toilet paper they advise that they do not supply that service. After going to the guest services, she tried to explain why they don't but ended up giving us a used roll.

Pretty dirty place. My wife had to clean it first. They boasted about their great mattresses but they were lumpy. Stains on furniture etc

Pretty dirty place. My wife had to clean it first. They boasted about their great mattresses but they were lumpy. Stains on furniture etc

Accessibility to various places to shop eat entertain and my daughter's home

Accessibility to various places to shop eat entertain and my daughter's home

I liked it had the cheapest price for a Saturday-Monday stay. I Also enjoyed how stiff the bed was for my back. It was comfortable. The toilet however was stained and during my stay we had no towels whatsoever. Called the front desk and asked for some and was told to call back Monday when the front office was open and then was subsequently hung up on. There also was no iron which I found personally odd

I liked it had the cheapest price for a Saturday-Monday stay. I Also enjoyed how stiff the bed was for my back. It was comfortable. The toilet however was stained and during my stay we had no towels whatsoever. Called the front desk and asked for some and was told to call back Monday when the front office was open and then was subsequently hung up on. There also was no iron which I found personally odd

Customer Service was great! I left a few items especially my mecication and it was kept for me until got there the next day Thank you!

Customer Service was great! I left a few items especially my mecication and it was kept for me until got there the next day Thank you!

The rooms were small and it was a hassle checking in. I remade the bed with all my own blankets and did not touch the floor. Everything felt dirty. The whole place smelled like smoke despite me booking a non-smoking room. The pictures are not representative of what you are actually going to get. I will never stay here again.

The rooms were small and it was a hassle checking in. I remade the bed with all my own blankets and did not touch the floor. Everything felt dirty. The whole place smelled like smoke despite me booking a non-smoking room. The pictures are not representative of what you are actually going to get. I will never stay here again.

When i went to check in, they said they were fully booked so they sent me to their sister hotel. So then i drove there, then they didn’t have my room. Mind you i booked this reservation a month before. So then they call back to the hotel i just came from and then they said they’d have to give me a king room instead. Which was fine, i just needed somewhere to stay after traveling 4 hours there. Then the next day follows and everything seems great until close to 10 at night. Then i went to go back to my room, my key wouldn’t work. It had just worked when i left around 730. So i had to call their on campus person which actually wasn’t on the campus of the hotel. I had to sit in the empty lobby for Over a half hour waiting for her to get there. Come to find out they deactivated my room key because they said they didn’t get payment for that night. I reserved this room for 2 nights from the beginning when i booked it a month ago. And i had checked my account and they had pulled the money for both nights. So why they deactivated my key i have no clue. It was definitely frustrating when all i wanted to do was go to my room and relax but instead had to wait in the lobby in the middle of the night.

When i went to check in, they said they were fully booked so they sent me to their sister hotel. So then i drove there, then they didn’t have my room. Mind you i booked this reservation a month before. So then they call back to the hotel i just came from and then they said they’d have to give me a king room instead. Which was fine, i just needed somewhere to stay after traveling 4 hours there. Then the next day follows and everything seems great until close to 10 at night. Then i went to go back to my room, my key wouldn’t work. It had just worked when i left around 730. So i had to call their on campus person which actually wasn’t on the campus of the hotel. I had to sit in the empty lobby for Over a half hour waiting for her to get there. Come to find out they deactivated my room key because they said they didn’t get payment for that night. I reserved this room for 2 nights from the beginning when i booked it a month ago. And i had checked my account and they had pulled the money for both nights. So why they deactivated my key i have no clue. It was definitely frustrating when all i wanted to do was go to my room and relax but instead had to wait in the lobby in the middle of the night.

This was a nice clean hotel, however, it lacked in basic amenities such as extra toilet paper, new bar of soap, and hand towels.

This was a nice clean hotel, however, it lacked in basic amenities such as extra toilet paper, new bar of soap, and hand towels.

The hotel was remodeled and was clean. It was also conveniently close to many places (restaurants, grocery stores, shops). However, the bed was uncomfortable and the tub was cracked. Basic things like hangers were not even in the room. The hotel staff was courteus but would not allow me to add my sister to the room. I would only return here for the convenience.

The hotel was remodeled and was clean. It was also conveniently close to many places (restaurants, grocery stores, shops). However, the bed was uncomfortable and the tub was cracked. Basic things like hangers were not even in the room. The hotel staff was courteus but would not allow me to add my sister to the room. I would only return here for the convenience.

Good location, easily accessible, friendly and very helpful staff.

Good location, easily accessible, friendly and very helpful staff.

horrible. the place was dirty and smelled like rotten crabs. i bought air freshener and febreeze just to stand the smell

horrible. the place was dirty and smelled like rotten crabs. i bought air freshener and febreeze just to stand the smell

Carpet smells. No staff available on Sunday to assist you.

Carpet smells. No staff available on Sunday to assist you.

I have no complaints for this place. It was up to date, clean, and a friendly staff. Great value for your buck. They have weekly prices.

I have no complaints for this place. It was up to date, clean, and a friendly staff. Great value for your buck. They have weekly prices.

I booked this on Saturday afternoon. The confirmation noted that I could check in between 9 am and 9 pm. I got there at 8:30 p.m. and the office was totally shut down. The maintenance guy came over and told me they had switched to extended stay and close at 8 p.m. Nothing he could do. Left me without a room in a beach town that was almost 100% booked.

I booked this on Saturday afternoon. The confirmation noted that I could check in between 9 am and 9 pm. I got there at 8:30 p.m. and the office was totally shut down. The maintenance guy came over and told me they had switched to extended stay and close at 8 p.m. Nothing he could do. Left me without a room in a beach town that was almost 100% booked.

It was a comfortable stay. I should have booked a couple of extra days.

It was a comfortable stay. I should have booked a couple of extra days.

nobody ever at front desk, housekeeping only came the first day, people outside of hotel asking for rides/money overall a sketchy area not best for family

nobody ever at front desk, housekeeping only came the first day, people outside of hotel asking for rides/money overall a sketchy area not best for family

Quiet motel; no to many amenities but ok; close to highway and stores;

Quiet motel; no to many amenities but ok; close to highway and stores;

They marketed the place as at City Center at Oyster Point when it was a good 2 blocks to those shoppes and restaurants. Also it was mostly an extended stay facility with much of the clientele looking down on their luck. Still I never felt unsafe and the price was good.

They marketed the place as at City Center at Oyster Point when it was a good 2 blocks to those shoppes and restaurants. Also it was mostly an extended stay facility with much of the clientele looking down on their luck. Still I never felt unsafe and the price was good.

My husband was transported to the local hospital for an illness and further testing. I wasn't sure how long my son and I would have to stay. The staff here went above and beyond to help us out in our time of need!! We will be forever thankful!!

My husband was transported to the local hospital for an illness and further testing. I wasn't sure how long my son and I would have to stay. The staff here went above and beyond to help us out in our time of need!! We will be forever thankful!!

The renovation on the rooms are great!!!

The renovation on the rooms are great!!!

The bed was very uncomfortable, the elevator was dirty, and didn't work at one point. The front desk clerk when we checked in was very nice and professional, but we didn't like the fact that they were closed after a certain time, and weren't there when we went to check pout. My boyfriend was very irritated.

The bed was very uncomfortable, the elevator was dirty, and didn't work at one point. The front desk clerk when we checked in was very nice and professional, but we didn't like the fact that they were closed after a certain time, and weren't there when we went to check pout. My boyfriend was very irritated.

Amazing

Amazing

Great stay

Great stay

The only downfall was having to get a room with 2 beds because I have 2 infants. They made us get 2 beds because of that.

The only downfall was having to get a room with 2 beds because I have 2 infants. They made us get 2 beds because of that.

Good place to stay for a few days and is affordable.

Good place to stay for a few days and is affordable.

Very friendly and pleasant front desk staff at check-in.

Very friendly and pleasant front desk staff at check-in.

Front desk is not open 24/7 and completely closed on Sundays. There is a number to call for emergencies and I did not have any trouble, but I would have preferred someone at the front all the time.

Front desk is not open 24/7 and completely closed on Sundays. There is a number to call for emergencies and I did not have any trouble, but I would have preferred someone at the front all the time.

This is about what you would expect from a hotel of this price and brand. Awful bed though. Awful. Friendly great staff!!!

This is about what you would expect from a hotel of this price and brand. Awful bed though. Awful. Friendly great staff!!!

A pretty good hotel for the price. It would be nice to have a complementary breakfast & free WiFi in the room.

A pretty good hotel for the price. It would be nice to have a complementary breakfast & free WiFi in the room.

The room itsself was very nice modern and clean however the hallways were loud and filled with different smells of food. Understandably so as this facility is also an extended stay.

The room itsself was very nice modern and clean however the hallways were loud and filled with different smells of food. Understandably so as this facility is also an extended stay.

I pay for 9 nights and stay only 2 for personals problems and the hotel and orbitz not refund nothing yet

I pay for 9 nights and stay only 2 for personals problems and the hotel and orbitz not refund nothing yet

It was newly renovated and is beautiful

It was newly renovated and is beautiful

Everything was lovely. I love this hotel. Whenever I see it on this app I gladly make reservations with them. The only problems were that I only saw one ice machine on the first floor (and I was on the second floor), and my bathroom light wasn't fully operational, it had a little creepy twitch bike from a scary movie or something. But all in all I had a great stay in the gladly come back and stay again.

Everything was lovely. I love this hotel. Whenever I see it on this app I gladly make reservations with them. The only problems were that I only saw one ice machine on the first floor (and I was on the second floor), and my bathroom light wasn't fully operational, it had a little creepy twitch bike from a scary movie or something. But all in all I had a great stay in the gladly come back and stay again.

The staff was rude, left me standing outside a locked door at night ignoring me despite my knocking and them being able to see me less than 10 feet away, they acted like they were doing me a favor when they let me in and proceeded to tell me they should have been gone by 9 so I needed to hurry. The first room they offered us smelled like mold so we asked for a new one. The new one smelled too and was dirty (with hair on tables, grime on the bathroom counters and makeup smudges on unclean pillows) as well as the bed was a thin mattress on a cot aluminum frame so we didn’t even stay there, we left and slid our key under the maintenance door because the lady in the front was horrible and wasn't even there when we came back up and her door was locked with a closed sign. NEVER EVER AGAIN. I have requested a refund.

The staff was rude, left me standing outside a locked door at night ignoring me despite my knocking and them being able to see me less than 10 feet away, they acted like they were doing me a favor when they let me in and proceeded to tell me they should have been gone by 9 so I needed to hurry. The first room they offered us smelled like mold so we asked for a new one. The new one smelled too and was dirty (with hair on tables, grime on the bathroom counters and makeup smudges on unclean pillows) as well as the bed was a thin mattress on a cot aluminum frame so we didn’t even stay there, we left and slid our key under the maintenance door because the lady in the front was horrible and wasn't even there when we came back up and her door was locked with a closed sign. NEVER EVER AGAIN. I have requested a refund.

we arrived to Hampton at 11 p.m. expecting a room but had to call security who was off property to let us in since we had already paid for our room. No forewarning, no call. I booked a queen size bed and got a crunchy full size bed. We did decide to stay for the second night that we had booked, so it wasn't horrible. Just not wonderful. Staff, when present, were very nice

we arrived to Hampton at 11 p.m. expecting a room but had to call security who was off property to let us in since we had already paid for our room. No forewarning, no call. I booked a queen size bed and got a crunchy full size bed. We did decide to stay for the second night that we had booked, so it wasn't horrible. Just not wonderful. Staff, when present, were very nice

Room was comfortable, missed not have pots & pans.

This place was very clean & the staff was very kind. I would stay again!!!!!

Nice and comfortable hotel other than that, I would return for another stay when I return back to the area plus in a very good location

In an extended stay motel, one would expect some basic silverware, plates, paper towels, cups, etc. Before checking in, I purchased some food items for use in my planned week's stay. No can opener, no pots or pans, nothing; totally empty shelves. The typical traveler shouldn't expect to bring along everything in the kitchen to make the stay work. I checked out after the first night and spent a little more at a Residence Inn. What a difference!!!