Courtyard by Marriott Newport News Airport

Room was not very clean. Room had odor of mildew and musky odor. Bed linens were very worn. Needed additional towels towels that were given smelled unclean. Ceiling falling apart. Walls dirty.

The room was clean. The staff was friendly and helpful. I will definitely come back on my next trip.

The staff at the front desk were very helpful and knowledgeable about the area. The staff who were at the concession staff were very nice.

I believe Marriott needs to invest in the property. Friendly staff, helpful and overall pretty good. Just some minor things separating the hotel from being 4-5Star.

Poor

I was not aware there would be a parking fee of $5 per day.

Very good

Exceptional

Great experience staff was nice and room was clean and ideal location

The stay was relaxing

My family stayed here for one night and did enjoy our night. The room had a strange odor like water damage occurred somewhere. The bathroom was dirty stains were on the toilet seat meaning no one clean prior to us stay or did a rush job. This place is going downhill. I will not stay here again. Worst experience ever plus I seen a family in the hallway that had to was hours before checking in due to their room not being ready. This company needs new leadership, front desk employees and cleaning staff.

Check in was at 3pm. Was told room wasn’t clean until 6:45pm. I didn’t not get in to my room until 7pm. And was told that they could not comp my room or move me. You honestly could not pay me to stay there again. Literally ruined my experience my only time using hotels.com

Hot tub was out of order, all of the elevators were out of order so a lot of walking up and down stairs when checking out

Staff were all friendly Hot tub was out of order, all of the elevators were out of order so a lot of walking up and down stairs when checking out

The staff members were very nice, the location was great, and the room was comfortable. The first light in the room made a loud buzzing noise until we turned it off. The pamphlets (rules and the bistro menu) had outdated information. One of the box spring covers had a very visible, kinda gross looking stain in plain view, some crayon was on a wall next to a bed.

The first light in the room made a loud buzzing noise until we turned it off. The pamphlets (rules and the bistro menu) had outdated information. One of the box spring covers had a very visible, kinda gross looking stain in plain view, some crayon was on a wall next to a bed.

Check in was not available at the scheduled time (3pm). They were short staffed and housekeeping was behind on rooms. I wasn’t able to check in until close to 8pm. The front desk clerk did extend my checkout by 2 hours. But, I still feel the check in process was unacceptable—especially since I came from out of town.

Poor

Room not cleaned daily without notification. TV didn’t work.

This was out 5th or 6th stay at this property. It is always a great experience. Front desk staff is always kind and welcoming. Check-in is always a breeze. Rooms are clean and comfortable. It's a quiet hotel.

The suite was really big perfect for my family. Beds was soft and room clean. Only reason i gave 4 stars is because i had issues at check in the lady told me one of my rooms was gone and i only had 2 instead of 3. I kept tell her one of my rooms was in another name. We paid for all three rooms but she was still tell me that the 3 i book was only 2. Yes very confusing and frustrating when we just drove 10 hrs. When we checked out the new lady at the desk said she didn’t know what the issue was but my card i placed on file was on all 3 rooms so they were all mine. Other then that hotel was clean, they only had 1 elevators working but rooms was really nice.

Beware of parking your vehicle. The hotel gives you a parking pass but takes none of your vehicle info. If your parking tag is not clearly visible on the dash you get towed as I did at a cost of $180. even though I was in a Marriott designated spot. the hotel has no contact with the towing Co. Taking a min. for a cursory look would have identified my parking tag. Ruined our entire stay as we first thought the car was stolen.

Everything was great!

The staff was AMAZING!! Tami Smith in particular. She remembered little details about me-like I was there for the I review and she wished my luck and asked all about it when I returned. I mentioned I would like a little bottle of lotion, they were waiting g on a shipment later that day. That evening g a staff member delivered the little bottle of lotion. They remembered and I just said that in passing that morning. Honestly the best customer service I have ever received and I am a well worn traveler. Nothing stands out.

The staff was AMAZING!! Tami Smith in particular. She remembered little details about me-like I was there for the I review and she wished my luck and asked all about it when I returned. I mentioned I would like a little bottle of lotion, they were waiting g on a shipment later that day. That evening g a staff member delivered the little bottle of lotion. They remembered and I just said that in passing that morning. Honestly the best customer service I have ever received and I am a well worn traveler. Nothing stands out.

Lovely helpful front desk staffer - delightful!

Location Lounge, drinks and food

Pleasant

Location Lounge, drinks and food

I enjoyed the view to the gazebo

The room was clean & well attained, the staff made you feel welcome and took care of anything you need. We didn't eat there but others there were happy with their meals. We had drinks which were good. Plenty of parking.

Breakfast was decent, but more staff is needed so that the wait isn't so long. The restaurant couldn't complete any selected meal. There were no onions nor American cheese for the burger. No sour cream for the quesadilla, no blue cheese for the wings, etc...

Breakfast was decent, but more staff is needed so that the wait isn't so long. The restaurant couldn't complete any selected meal. There were no onions nor American cheese for the burger. No sour cream for the quesadilla, no blue cheese for the wings, etc...

Property great but no AC in the room.

Passable

Good

No ac the first night!! Promised a room change but could not accommodate!

Clean, location was good, beds were comfortable. No ac the first night!! Promised a room change but could not accommodate!

Exceptional

Too expensive for what you get

Very clean

Did not get a chance to enjoy breakfast but did enjoy the room, bed and cleanliness.

No free continental breakfast. Hot tub was closed. Everything else was great.

Exceptional

Room was clean, WiFi worked and it suited us for the weekend. Close to everything

Very good

Staff was friendly and room was comfortable, but TV was difficult to use with no instructions. Finally found an app for YouTube TV with some live shows. One of 2 elevators was out of order. $5 per day parking and had to be careful to park in spaces marked for hotel. No free breakfast…my fault for not reading the fine print. There was a pricy bistro serving a nice selection but we only used it once.

Exceptional

I liked the staff, and the easiness of check in. Some things were broken like the light in the bathroom and the cabinet for the fridge but I didn’t mind or complain.

I liked the staff, and the easiness of check in. Some things were broken like the light in the bathroom and the cabinet for the fridge but I didn’t mind or complain.

The Parking was safe and close to hotel, didn’t eat breakfast at hotel, it looked good though. Very friendly staff!

Location was good. Close to everything Pool area could have been cleaner

Passable

Location was good. Close to everything Pool area could have been cleaner

Front desk staff is always friendly and helpful. Rooms are clean and comfortable

Everything, it was a beautiful hotel, the staff was great and the convenience of the bistro was a plus There was nothing I didn't like

Property wasn’t far from things It was just not clean I went to go to the pool n hot tub. Both not working out of order. Then went to go take a nice bath in my room and there was weird stuff on my tub so took a fast shower I took pictures and a video of it. Look like someone had the shits and it dried on the tub. Then getting out of the shower i push the curtain out of the wait and notice dried up soap studs on there that were not from my bar of soap I used! It was just gross and the room just felt weird.

No hot tub.

Quiet and comfortable

The AC did not work one night. The room was hot and had to sleep with a fan.

and accommodating. Room was excellent.

Yes room was nice and clean

From desk clerk offered her help in choosing a better room choice and helped us by letting us in a bit early. My son had spent the night on an airport floor and needed a shower and a nap prior to his university presentation. She was kind and helped us out when we needed it most. Bistro

Our room was very nice. We got a suite to have extra room. It was huge & very clean. The pool was warm. But the area around the pool was dirty. Leaves & trash all over the floor. And it was there the whole 3 days. It was never even swept. Hot tub was out of order & has green mold growing in it. We would stay again, just because of location & the room. But wish the pool area would be clean next time. Also, teenagers kept letting people in through the outside pool door. I dont think those people were guests of the hotel. It was quite a few people.

Room was comfortable just no hooks for towels on the back of bathroom door.

Nice room Water in shower not hot at all. Water in sink not cold at all.

Hot tub was out of service

The workers was very nice and lovely

It was very nice

It was very nice

Whirlpool was down

Accessible to stores and restaurants The toilet tanned all night

Everything was wonderful!!!!

Everything was wonderful!!!!

Everything was great!!

Everything was great!!

Everything was exelent

Everything was exelent

The hotel water was not hot enough and the bistro wasn't open.

Location was safe & it was clean! Limited food & beverage options.

Staff extremely friendly room was clean breakfast was good .

Staff extremely friendly room was clean breakfast was good .

Staff was exceptional

Staff was exceptional

The room was clean, the staff was very friendly and helpful.

The room was clean, the staff was very friendly and helpful.

it’s was a clean hotel The hot tub was out of order. The Wi-Fi wasn’t working.

Location Old mattress caused back pain, smelled and had to pay for parking in a city with ample parking and no other hotels require it. Money grab.

Not really scenic

We have used this location several times ! Staff is always friendly and attentive! We like the location. Feels safe there. Plenty of place to eat and shoping.

We have used this location several times ! Staff is always friendly and attentive! We like the location. Feels safe there. Plenty of place to eat and shoping.

Staff was courteous and efficient. The rooms were clean

Staff was courteous and efficient. The rooms were clean

Nice, and I enjoyed myself

Nice, and I enjoyed myself

NICE. QUIET, AMAZING! 10/10 CUSTOMER SERVICE..DID I MENTION QUIET?

NICE. QUIET, AMAZING! 10/10 CUSTOMER SERVICE..DID I MENTION QUIET?

The staff is excellent especially Tami (I think was her name). They were very accommodating. The hot tub was out and the heat on our floor was being worked on but the staff made every effort to ensure we were comfortable and taken care of.

The staff is excellent especially Tami (I think was her name). They were very accommodating. The hot tub was out and the heat on our floor was being worked on but the staff made every effort to ensure we were comfortable and taken care of.

The room was so dirty we left a day early

The room was so dirty we left a day early

Great room, very clean. The location is close to shopping, restaurants and Bush Gardens. Had wanted to try the indoor pool but didn't get to it this time.

Great room, very clean. The location is close to shopping, restaurants and Bush Gardens. Had wanted to try the indoor pool but didn't get to it this time.

Clean room

Clean room

EVERYTHING from BOOKING to STAFF to the ROOM was a VERY BAD EXPERIENCE. WOULD NOT ADVISE 👎

EVERYTHING from BOOKING to STAFF to the ROOM was a VERY BAD EXPERIENCE. WOULD NOT ADVISE 👎

Great room!!

Great room!!

There was no breakfast included. Did not utilize yhe spa

There was no breakfast included. Did not utilize yhe spa

Shower pressure was like pouring water out of a boot, the shower itself was dirty. The room had a foul smell unclean. Staff would not refund due to booking through Expedia. Worse experience ever!

Shower pressure was like pouring water out of a boot, the shower itself was dirty. The room had a foul smell unclean. Staff would not refund due to booking through Expedia. Worse experience ever!

Stay was okay. Bed was not very comfortable and coffe bar did not get restocked. Otherwise the staff was very nice and helpful. For the price it was agreeable.

Stay was okay. Bed was not very comfortable and coffe bar did not get restocked. Otherwise the staff was very nice and helpful. For the price it was agreeable.

My biggest issue was that the hot tub was Out of Order. That was a main reason I booked this over other locations. I was really looking forward to using it and could not. Huge disappointment for me.

My biggest issue was that the hot tub was Out of Order. That was a main reason I booked this over other locations. I was really looking forward to using it and could not. Huge disappointment for me.

Yes the room was spotless and the staff was very nice.

Yes the room was spotless and the staff was very nice.

The room has an old musty water smell and the bathroom shower is in an awful state.

The room has an old musty water smell and the bathroom shower is in an awful state.

The person who checked us in, Darius, was delightful.

The person who checked us in, Darius, was delightful.

Clean room & friendly, helpful staff

Clean room & friendly, helpful staff

Staff was great, friendly, good customer service - very quick response to items I needed during my lengthy stay, good food at the Bistro

Staff was great, friendly, good customer service - very quick response to items I needed during my lengthy stay, good food at the Bistro

I had a great stay! I had the pleasure of being checked in and out by Tami, who was incredibly hospitable and professional. Her warm personality made me feel welcome from the moment I arrived. She went above and beyond by giving me a tour of all the hotel amenities and making sure I had everything I needed for a comfortable stay. Tami’s exceptional service truly stood out and made my experience memorable. I really appreciate her dedication and friendliness—she is a wonderful asset to the hotel.

I had a great stay! I had the pleasure of being checked in and out by Tami, who was incredibly hospitable and professional. Her warm personality made me feel welcome from the moment I arrived. She went above and beyond by giving me a tour of all the hotel amenities and making sure I had everything I needed for a comfortable stay. Tami’s exceptional service truly stood out and made my experience memorable. I really appreciate her dedication and friendliness—she is a wonderful asset to the hotel.

Great staff. Tami was amazing. The room was clean, bed was comfortable.

Great staff. Tami was amazing. The room was clean, bed was comfortable.

Tammi Smith was incredibly friendly and welcoming from the moment I arrived. Her warm attitude and professionalism made my stay feel comfortable and appreciated. She greeted me with a smile every time and truly made me feel like a valued guest. Thank you, Tammi, for creating such a positive experience.

Tammi Smith was incredibly friendly and welcoming from the moment I arrived. Her warm attitude and professionalism made my stay feel comfortable and appreciated. She greeted me with a smile every time and truly made me feel like a valued guest. Thank you, Tammi, for creating such a positive experience.

Tammi Smith was incredibly friendly and welcoming from the moment I arrived. Her warm attitude and professionalism made my stay feel comfortable and appreciated. She greeted me with a smile every time and truly made me feel like a valued guest. Thank you, Tammi, for creating such a positive experience.

Tammi Smith was incredibly friendly and welcoming from the moment I arrived. Her warm attitude and professionalism made my stay feel comfortable and appreciated. She greeted me with a smile every time and truly made me feel like a valued guest. Thank you, Tammi, for creating such a positive experience.

Tammi Smith was incredibly friendly and welcoming from the moment I arrived. Her warm attitude and professionalism made my stay feel comfortable and appreciated. She greeted me with a smile every time and truly made me feel like a valued guest. Thank you, Tammi, for creating such a positive experience.

Tammi Smith was incredibly friendly and welcoming from the moment I arrived. Her warm attitude and professionalism made my stay feel comfortable and appreciated. She greeted me with a smile every time and truly made me feel like a valued guest. Thank you, Tammi, for creating such a positive experience.

Tammi Smith was incredibly friendly and welcoming from the moment I arrived. Her warm attitude and professionalism made my stay feel comfortable and appreciated. She greeted me with a smile every time and truly made me feel like a valued guest. Thank you, Tammi, for creating such a positive experience.

Tammi Smith was incredibly friendly and welcoming from the moment I arrived. Her warm attitude and professionalism made my stay feel comfortable and appreciated. She greeted me with a smile every time and truly made me feel like a valued guest. Thank you, Tammi, for creating such a positive experience.

There seemed to be construction happening and maintenance workers covered in paint using the guest elevators

There seemed to be construction happening and maintenance workers covered in paint using the guest elevators

Was only staying one night, so I didn’t have time to use any amenities. I did order breakfast, and it was surprisingly good (eggs, bacon, potatoes, and sourdough toast). Staff was very friendly and helpful. Room was clean and comfortable and quiet. Easy check in and easy check out. All good from my needs and preferences, and I tend to be on the particular side.

Was only staying one night, so I didn’t have time to use any amenities. I did order breakfast, and it was surprisingly good (eggs, bacon, potatoes, and sourdough toast). Staff was very friendly and helpful. Room was clean and comfortable and quiet. Easy check in and easy check out. All good from my needs and preferences, and I tend to be on the particular side.

Toilet stopped working twice days apart and on the second call to the front desk I could overhear conversation between front desk and I’m guessing

Toilet stopped working twice days apart and on the second call to the front desk I could overhear conversation between front desk and I’m guessing

Great location

Great location

Staff was exceptional. Everyone was helpful, genuinely kind and seemed to be enjoying being at work. Ms Tami at the front desk was very helpful, getting me checked in earlier then originally planned. Rooms were clean and smelled fresh.

Staff was exceptional. Everyone was helpful, genuinely kind and seemed to be enjoying being at work. Ms Tami at the front desk was very helpful, getting me checked in earlier then originally planned. Rooms were clean and smelled fresh.

at this hotel. We didn't receive service out entire stay. When I ask about it, the lady gave me some not so nice answer and I had to empty my own trash. She was a very bad manager and the only thing they vacuum in the room was a spot where the ceiling leak on to the floor. Our bed was never change out entire stay.

at this hotel. We didn't receive service out entire stay. When I ask about it, the lady gave me some not so nice answer and I had to empty my own trash. She was a very bad manager and the only thing they vacuum in the room was a spot where the ceiling leak on to the floor. Our bed was never change out entire stay.

Everything. Good customer service and very friendly ands clean. One issue but they got right to it without no problem.

Everything. Good customer service and very friendly ands clean. One issue but they got right to it without no problem.

check in was good, I booked a room that's handicapped accessible with walk in shower and a sofa bed for my sister due to left side paralysis. Her assigned room was not available, she was accommodated the next day, still didn't receive the room with the sofa bed but we were grateful for the walk-in shower. the hotel was clean, the fragrance of the hotel was overpowering, and the staff was kind.

check in was good, I booked a room that's handicapped accessible with walk in shower and a sofa bed for my sister due to left side paralysis. Her assigned room was not available, she was accommodated the next day, still didn't receive the room with the sofa bed but we were grateful for the walk-in shower. the hotel was clean, the fragrance of the hotel was overpowering, and the staff was kind.

Had a late check-in which went smooth. Parking was good in a well lit area. Room was temperature ready plus had mini amenities which i loved.

Had a late check-in which went smooth. Parking was good in a well lit area. Room was temperature ready plus had mini amenities which i loved.

Checked in later in the evening, when we pulled out the sleeper sofa for my child, we looked all over the room for the sheets, bedding etc. nothing was in the room. Called down to front desk and was told to come down to get it. On the tvs, The streaming apps just kept spinning, so unable to use. Checking out the next morning: the person at the front desk was sitting in a chair, in visible sight looking at her phone while I stood there for a couple minutes before being noticed.

Checked in later in the evening, when we pulled out the sleeper sofa for my child, we looked all over the room for the sheets, bedding etc. nothing was in the room. Called down to front desk and was told to come down to get it. On the tvs, The streaming apps just kept spinning, so unable to use. Checking out the next morning: the person at the front desk was sitting in a chair, in visible sight looking at her phone while I stood there for a couple minutes before being noticed.

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Great professional service

Great professional service

Stadd was friendly

Stadd was friendly

Ranita(?) front concierge 11/1 pm she was excellent and super accommodating. Give her a raise asap!

Ranita(?) front concierge 11/1 pm she was excellent and super accommodating. Give her a raise asap!

Spacious, clean room and comfortable bef

Spacious, clean room and comfortable bef

The front desk representative was super friendly and helpful when we arrived at 11:00 pm.

The front desk representative was super friendly and helpful when we arrived at 11:00 pm.

It would be nice if they told you about fees and parking charges up front. I've never know a hotel to take a $50 deposit in case of damage because you checked in with children. And having to pay a parking fee for parking in their own lot unless there is valet service is ridiculous.

It would be nice if they told you about fees and parking charges up front. I've never know a hotel to take a $50 deposit in case of damage because you checked in with children. And having to pay a parking fee for parking in their own lot unless there is valet service is ridiculous.

Lovely staff:)

Lovely staff:)

Based on reviews of the hotel online, I thought the place would be nicer. Also, our room was not ready for check-in at 3 PM, was delayed until after 6pm. Had somewhere to be that evening and they were not prepared.

Based on reviews of the hotel online, I thought the place would be nicer. Also, our room was not ready for check-in at 3 PM, was delayed until after 6pm. Had somewhere to be that evening and they were not prepared.

Very confortable hotel.

Very confortable hotel.

Very clean property. Indoor hot tub/pool very nice. Friendly staff. We will definitely stay again when in the area.

Very clean property. Indoor hot tub/pool very nice. Friendly staff. We will definitely stay again when in the area.

Clean and quiet, staff were friendly.

Clean and quiet, staff were friendly.

My stay was 5/5. I would remove a star due to limited parking, but once the parking lot filled, staff provided an alternative. Thank you! I would highly recommend.

My stay was 5/5. I would remove a star due to limited parking, but once the parking lot filled, staff provided an alternative. Thank you! I would highly recommend.

Really nice stay. Room was phenomenal. Staff outstanding. The only negative was not having a free breakfast. Spent about $100 for dinner and breakfast combined so I would say a little pricey.

Really nice stay. Room was phenomenal. Staff outstanding. The only negative was not having a free breakfast. Spent about $100 for dinner and breakfast combined so I would say a little pricey.

Shay did a great job helping us. All staff was helpful. Property in general was good, deep cleaning is needed. Room was comfortable, AC works

Shay did a great job helping us. All staff was helpful. Property in general was good, deep cleaning is needed. Room was comfortable, AC works

Overall convenient and nice stay. Happy hour was good option for a quick bite and some beer!

Overall convenient and nice stay. Happy hour was good option for a quick bite and some beer!

The staff was friendly, and the services were timely. However, what is not good is the daily parking charge. I have never been to a Marriott to pay for parking daily when it is open to the public.

The staff was friendly, and the services were timely. However, what is not good is the daily parking charge. I have never been to a Marriott to pay for parking daily when it is open to the public.

The customer service was excellent, though I wasn’t a huge fan of the $50 a night incidental deposit. But I would stay here again hands-down great service.

The customer service was excellent, though I wasn’t a huge fan of the $50 a night incidental deposit. But I would stay here again hands-down great service.

The hotel was very clean. My room smelled fresh. The halls were clean and free of odors. The staff was GREAT! The first desk staff Angela gave A+ service. I definitely will be visiting again.

The hotel was very clean. My room smelled fresh. The halls were clean and free of odors. The staff was GREAT! The first desk staff Angela gave A+ service. I definitely will be visiting again.

We stayed here after a long day at the beaches. It was only a one night stay for us. We used the pull-out couch that could have been improved with a better mattress. The bed was comfortable. The room was a bit humid, but it could have been a result of the heat-wave that we were experiencing when travelling. The luggage carts were almost non-existent, which was slightly inconvenient but not a deal-breaker for us. There were a-la-carte food options in the hotel, and restaurants nearby. Easy to get to this hotel from the highway. The hotel upkeep was excellent.

We stayed here after a long day at the beaches. It was only a one night stay for us. We used the pull-out couch that could have been improved with a better mattress. The bed was comfortable. The room was a bit humid, but it could have been a result of the heat-wave that we were experiencing when travelling. The luggage carts were almost non-existent, which was slightly inconvenient but not a deal-breaker for us. There were a-la-carte food options in the hotel, and restaurants nearby. Easy to get to this hotel from the highway. The hotel upkeep was excellent.

Hotel has a smell as soon as you enter. Especially by the elevators. Overall it was okay

Hotel has a smell as soon as you enter. Especially by the elevators. Overall it was okay

I have never been to a hotel that you’re a guest at and you had to pay for parking. Paying for parking is completely absurd and a rip off. All of the guests are going to arrive by vehicle so parking should be free! Unless their goal is to cater to locals; it’s really a deterrent for out of towners to stay here when there are other places that have free parking. Also the vent in our room was rusty/moldy. The outlet ports were dated and did not have a usb-c port.

I have never been to a hotel that you’re a guest at and you had to pay for parking. Paying for parking is completely absurd and a rip off. All of the guests are going to arrive by vehicle so parking should be free! Unless their goal is to cater to locals; it’s really a deterrent for out of towners to stay here when there are other places that have free parking. Also the vent in our room was rusty/moldy. The outlet ports were dated and did not have a usb-c port.

Liked everything except having to pay for parking

Liked everything except having to pay for parking

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Went to the hotel at 4:00 pm room wasn’t ready. Was told to come back in a hour, room still wasn’t ready. Was told again to come back. Finaliy at 9:45 pm I checked in. Very disappointed.

Went to the hotel at 4:00 pm room wasn’t ready. Was told to come back in a hour, room still wasn’t ready. Was told again to come back. Finaliy at 9:45 pm I checked in. Very disappointed.

Very nice

Very nice

The staff is amazing everybody is super nice and everything is really clean. I loved it

The staff is amazing everybody is super nice and everything is really clean. I loved it

Good

Good

We enjoyed the pool and whirlpool.

The stay was good but they don’t clean the room daily. Not even to empty the trash cans after we requested it to be done. They charged $5.00 daily for parking. The rooms were musty smelly.

We had one of the best customer service experiences at this hotel. From the moment we checked in the women at the front desk were accommodating and very friendly to speak to. Everyday the same women would see us and make sure we had everything we needed, even recieved a hug from one before we left. Amazing experience, plenty of cozy spots throughtout the lobby and outside to socialize with family, breakfast/coffee, bar w happy hour. Great experience.

It was an inconvenience and seemed shady that we had to pay for parking. During check in several guests could not leave because their vehicles had been towed because of the hotels parking policy. The construction around the hotel left materials in the road that punctured our tire. None of this was told to us before or during booking with expedia. They made me wholas far as the parking fees but its hard to relax on vacation when you constantly have to peep out the window throughout the night just to make sure your car isn't towed.

Comfortable bed, convenient to interstate, lots of nearby dining options

The rooms were very nice

Room was clean but need some deep cleaning in the bathroom. I wish they’d stop cramming a king bed in too small rooms, or do a better room configuration. 12 inches on one side of the bed is getting old.

Close too mall and eateries. Happy hour and affordable food

Everything was great

Location is great. Service is very nice. The property could use some maintenance.

Lots of construction around the hotel created much confusing in being able to park (paid parking too).

Be mindful to keep ur park pass on ur rear view mirror and park in courtyard spaces only.. our friend got towed and was out of 180.00 to get car back!!

The linens on the bed had the most disgusting smell. I could not sleep soundly due to the need to keep my face off the pillow. Disgusting industrial detergents.

I really enjoyed the service received. The property was very nice. The room was clean and comfortable.

Beautiful property. Well maintained and extremely friendly staff!

The staff was courteous and property was clean.

It was clean, quiet. The fire pit was a nice touch. I enjoyed my stay

People were very friendly!! Great help

Loved everything

The staff was very helpful because of mix up that almost left a family member without a room after he was told 3 days prior that his booking was secured and he was able to book the very last room.

There pool and hottub were out of service which was the only reason I booked with them

Another area I noticed is that tables in the dining area and lobby were not always cleaned and chairs at the long bar table remained in dis-array. These areas in particular should remain focused on as they are the first representation of the interior of the property and can deter ones decision whether or not to sit and relax in the lobby or whether or not to dine in.

We enjoyed our stay here! Check in was easy and went smoothly. Hotel staff was friendly and helpful. The property is located near conveniently near restaurants and shopping.

Hotel was clean and the staff friendly

Great stay

Had a very nice stay. Was visiting to go to my uncle funeral and they were kind, pleasant and respectful

Great staff.

Nice property. They implemented a five dollar parking fee per day.

Great location. Close to eating and shopping.

Staff and hotel was great

Loved the pool and jacuzzi. Room was also nice. Big shower

Great Experience

Had to pay for parking but other then that was a nice hotel close to where we needed to be!

Good choice for a. short term stay

Nice hotel will stay here again

Nice hotel perfect location needs more service at desk and food areas

manager on call who checked us in on 4/10 at 3pm was polite and his attitude was pleasant.

5 star staff

Highly recommend this hotel for a relaxing and hassle-free experience.

The staff made the stay amazing! They were professional and friendly. The hotel overall was great. There were issues during the overnight hours with the AC. My daughter stayed the same night as well and her AC also stopped working overnight. Outside of that it was amazing and we would stay there again!

Key cards were an issue. Staff was great. Rooms were good.

Customer service is perfect and stay is perfect

The staff was helpful with changing our room 3 times. The water was leaking

The hotel was dated and the landscaping was far from maintained.

Room was never refreshed

Everything else fine

It was a nice stay. The service at the bistro was lacking. It had one person operating it and it seemed like they were making to food on top of serving the people at the bar ( which meant you had to wait a bit to get served). In the shower was a note to close the door all the way, but even with me having to hold the door closed there was no complete seal so water ended up on the floor outside the shower. Lastly this location does not provide house keeping everyday (which was not a problem for me), just a heads up. Overall I had a nice stay.

Renita was very kind and helpful

Room furniture is outdated and the furniture in the room was dirty

Excellent hotel. Staff with impeccable professionalism. Very helpful and friendly. Great facility.

Friendly registration. When arriving at room, the tv was on and there were towels and sheets on the floor. Obviously it wasn’t ready for guests. We went down and were assigned a new room promptly.

It snowed during our stay and the staff went above and beyond in their service. They cleaned our rooms as requested and when the heater didn’t work properly staff brought us a space heater. Hotel typical bar food and was great

The staff is great.

The greatest part of the hotel was the staff! All were amazing! However, the hotel is definitely showing signs of neglect. There were stains all over the elevators, including smear stains of only god knows what. They had hand sanitizer stations at every elevator but none of them worked. The exterior of the hotel was dirty and desperately needs to be power washed. I guess I can’t be too surprised, we were in Newport News.

No issues

Great hotel! I booked for my son’s sleepover and the pool was not heated so that was upsetting! (The motor was broke so the water was freezing cold)

very nice place staff was great

Absolutely no complaints. The facilities were all clean and well kept, staff were extremely courteous especially the woman who checked us in I wish I had gotten her name. We will definitely stay here again

Like others hotel I travel all the time if I have breakfast in morning Save me a lot time I state whit hotter hotel i least they offer coffee

Quiet area close to restaurants and mall. Construction limits parking areas.

The wifi service was awful, my streaming services kept buffering every 20-30 minutes.

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Negative: I had a five night stay with no house keeping when I was told that housekeeping would be every 2 days. In room coffee was not palable. No morning breakfast which means no coffee or tea. There is a Starbucks but a large coffee is over seven dollars. Housekeeping personnel on my floor did not speak english so asking for my trash to be removed was trite. I noticed 2 nights during my stay that other quests left trash outside door. I now know why. Front desk offered to give me points to my account but that did not happen. I would book again. Interesting, hoteks.com was cheaper than booking through the website directly.

They didn't clean our room the three days we were there!

Great for families

Friendly staff

The toilet in the room ran constantly after flushing. I had to remove the lid and lift the float after each use to stop it

This property was really nice. Very secluded if that’s what you’re looking for. Staff was very nice and the rooms were very nice as well. Will definitely be back.

Customer service was outstanding

Had to call front desk and request soap.

We visited during the time there were tournament players and the amount of space in the front lobby was well accommodating to the crowd.

Great staff

It was clean, no complaints.

Courtyard was a real level 3 property.

Nice hotel. Very clean but the hall on level 3 had a slight odor smell and even the room. Besides that it was good.

Check in was amazing the front desk ladies helped get me in extra early cause I was traveling by myself and had no transportation after landing early that morning. I even got to extend my stay for the next night but it was a little more expensive then I would have liked.

Good location. There was a disgusting odor when you get off the 2nd and 3rd fl elevator. We were told the bar and restaurant would be opening and it never did because the worker did not report for work.

Great stay. The hotel was clean and quiet. The room was great, and so quiet. Staff was fabulous