YOTEL New York Times Square

Everything is good perfect location

The rooms are small and that is totally fine, however they are rundown. Lots of young people smoking weed on my floor so I asked to move rooms.

We were so excited to try the Yotel due to its Japanese style rooms. WE left our house later than expected and arrived around 11:45pm. 1st read flag were the revolving doors not working. When we got inside we were greeted with 6-8 kiosk sections (not a human) when trying to retrieve our reservation, nothing was found. We had to wait in a long line for 1 receptionist to check us in. The room itself was okay, but no fridges available we found odd. Upon leaving the hotel the next day for a majority of the day, no cleaning staff ever came. We decided to end our stay earlier and leave Saturday night instead of Sunday morning because we knew we'd be more comfortable at home. Checking out using the kiosk was also useless so we needed to see a receptionist, again. There was two receptionist this time but one receptionist never acknowledged us and we had to wait for the 2nd to be done with their other customer. He noticed we were checking out earlier but in general never asked us how the stay was, which was a 1st compared to our other hotel experiences. Safe to say, thank Yotel for giving us a place to lay our heads for the night but we will not be returning.

Easy check-in/check-out. Nice clean room. No complaints.

Staff was excellent. Room was okay.

My first room assign ac didn’t work.. so I was given another one

Great location for a meeting

This will be our last stay at the Yotel. We’ve stayed there twice before. Issues started at check in. I made one reservation for 3 rooms. What a mess to untangle that. Then we got to our room and the lights didn’t work and the bed didn’t work. Back to reception. Moved us to another room where the bed didn’t work either, a light was burned out, and the phone and the safe didn’t work. But they said they didn’t have any more rooms. We stayed anyways, 2 nights. Then one of our room keys didn’t work and back to reception to get those replaced. The luggage robot was not working. And to top it all off, the bar and restaurant were closed. The whole place is looking run down and in great need of an all-over refresh.

Good

Good

Very good

Exceptional

Very good

Good

No había cafetera como se menciono al momento de reservar la habitación y el airea condicionado no enfría lo suficiente lo cual es a considerar si vienes en pleno verano y hace mucho calor, también al momento en el que alguien sale de la habitación el aire acondicionado se apaga y debes volver a abrir y cerrar la puerta para que se active de nuevo. Es un hotel bien localizado, tiene vista bonita a la ciudad (con cobro extra) pero hace mucho calor en la habitación al punto de que está muchísimo más fresco el pasillo de las habitaciones que la misma habitación. Otro punto a considerar es que las áreas recreativas que se muestran solo puedes usarlas si consumes en el lugar ya que no son propiedad exclusiva del hotel, tienes que comprar una bebida o comida para poder entrar a sentarte en la terraza o cualquier área recreativa.

A pesar que no es un hotel de lujo calidad precio estuvo bastante bien

Good location

Cost was about $100 per night too high.

Room was clean and view was nice, hotel restaurant was exceptional! Staff let us check in early and assisted us with transportation to the airport after our stay! Little weird that the shower is right next to the bed, frosted glass only works at night- the morning daylight makes it practically transparent. Linens were probably washed but nonethless stained with mold/dyes.

The check in was smooth and seemless The cleaning for me. My basin after spending a night had dirt and a dirty towel was left in the shower.

Exceptional

Good helpful staff. Room was clean. No fridge in room. Ice and water machine broken on L26

Location

Exceptional

Room was clean and comfortable. Staff was helpful, courteous and informative.

Nice spot, good location.

I loved everything from the staff to the room. I WILL DEFINITELY BE BACK

Passable

Great location: close to the Times Square, subway station, shops and restaurants, etc. Beautiful view from the room. Very nice and helpful staff.

Great location, great size room! A shame the price shoots up in the summer. I paid a lot less in Jan than I did in June!

Location and view. The room is compact yet has all that's needed. The bed can be optimized to watch the TV so this is also good. You can walk to Times Square which is another benefit. 1. It feels that this hotel cares a lot about the money. It makes sense that they do, but telling (through many emails) that early check in, late check in and luggage storage cost money is annoying. I did a relatively early checkout, yet I was asked to pay 6$ for luggage storage and it upsets me. 2. There is a TV but Netflix (or even Amazon Prime) doesn't work (there are channels though). 3. I wasn't 100% confident the towels were clean. One of these was on the floor (folded), and some were hung near the faucet. They all looked clean, but why weren't they folded? It could be that a previous guest hung them.

Was in a good location The miscommunication between staff, and how rude they were.

I had stayed last week as well. It’s fine and generally clean and the beds are comfortable. There were a number of issues this stay that I reported multiple times with no results. The phone in the room did not work —so I had to go down (two elevators) to ask the staff to fix the issues. Drain in shower did not drain. Room was not ready at 6:30 when I checked in. Just not the experience I had the week before for about $150 less than I paid this stay.

Sink leaked, got sick from the dust and mold in vents

If you are excited to visit the Big Apple and just have a place to crash Yotel will be one. Expensive, but that's it a place to crash. The front desk people only know to give you the Keys other things they will go away and make a call, and if you request the manager to show up, he will a sneaky and tip toe fleet the site. Definitely a bed in Manhattan managed by NON-Hospitality professionals

Despite the small room and space, there was no fridge to keep our stuff in. There were a few "ice maker" in some floors", not all that we had to go other floors to use. There was no ice bucket to grab ice even. I had to have them in a plastic bag. There was no water in the room. Even when we asked the restaurant to find a water dispenser or something, the manager said either the vending machine or you need to buy from outside. I strongly recommend everyone to not step into this "hotel" at all.

Le staff est vraiment gentil!

I went to check in a little after 4 because check in states it is at 3pm so I went later to ensure my room was ready for check in. Upon my arrival I went to the kiosk to check in and it says my room is not ready for check in. The staff then proceeded to tell me to walk to the side desk and speak to the gentleman there. ( didn’t get his name but he wore glasses) When I approached the desk the gentleman told me “when I call you, you step up don’t step up if not called that is how it works. “ I was flabbergasted by his comment on how customer service works however I did not feel like he was in a position to speak to someone in that manner. That is not customer service and you should not speak to a guest in that manner. Then proceeded to tell me I had to wait for my room to be ready and have a seat. I got into my room closer to 5pm. I was a little surprised on the service being I had stayed here previously and had no issues.

The staff I encountered were very helpful. My stay was overall good, This is my second time staying at this hotel. The only issue is the elevators. I believe there are 5 elevators yet, they take forever to come. There two times that I and others waited over 15 minutes for a elevator to arrive.

I was traveling to the city for three days with my girlfriend because I was competing in HYROX. We wanted something close enough to the pier, but not too far away from everything else and I felt like this hotel was in the perfect location to do everything we wanted to do in such a short period of time. I highly recommend.

This is a good place to go for a quick trip in NYC. It isn’t that far from Times Square which is a plus. About a 12 minute walk. However the rooms are very small and a few things looked worn out in room. Didn’t also like the fact that the rooftop you can’t just chill and enjoy unless you’re buying something from the bar. They came up to me and my wife saying we had to leave if we weren’t purchasing anything due to them not being part of hotel. I was confused on that part. You also are getting charged $44 a night which isn’t a deposit just a fee. I probably wouldn’t come back here. It wasn’t horrible, but there are better options out there

Good!!!!!!!!!!!!!!!!!!!!!

Charged non upfront fees

Also, they need to give you instructions for your room. There’s nothing but mood lighting from what I could tell; no bright light for packing, etc. There were also directional signs for ice and water on my floor, and I followed the signs all the way around just to find a notice saying ice and water wasn’t available on my floor; it was on the floor above. Any kind of minimal up to date info in the room would help a lot. All that being said the room was clean and serviceable given the price and location.

Had a horrible experience here with my fiancé and I, would NOT recommend staying at the YOTEL in Time Square as I stayed for memorial weekend, As me and my other half were unpacking she noticed something that was wedge in the corner in the back of the bed and screamed she had found a DIRTY USED CONDOM it was totally disgusting, But we was in a rush to get changed and to go meet with friends for a celebration that we just left so we wouldn't be more late so i grabbed tissues and threw it away in the trash the next day in the lobby it was extremely packed and told the gentleman at the table and he just looked at me and turned his head away and i just laughed and walked away it was a joke, I then reached out by phone and totally ignored me for two weeks pretty much even to this day so if you want to over pay for a disgusting room that doesn't get cleaned properly go to the YOTEL... I gave them the opportunity to do right by me but i was miss treated by there managers and staff

Clean, modern hotel. Excellent value. Compact, well designed room Kiosk check in malfunction. Assigned room had not been cleaned - had to return to the lobby. Bedside lamp broken. Most channels on TV inoperable.

Bad

Passable

Very good

A beautiful view It was noisy at night, and there is no ironing board in the room.

Excellent location—everything is very compact. One of the rooms had an iron, but no ironing board.

It’s location No security feels open to the public, the beds are old , very small rooms, feels like your in a dorm

I can’t believe how gross the room was and that I paid $500 for it. It was tiny, tiny, stank and the floors and blanket were dirty. I got there late and left early because it was so gross. Location also cruddy.

room was different from the one in the picture on booking lighting in the room wasn't working bed not done bedsheets not present asked CASH money to keep luggage

Location They didn’t let us to check in earlier but before that they asked $160 to check in earlier once I said that I’ll check out at 4 in the morning so can we just check in now she said room is not ready. She was cold like ice and to top it off they charged us $3 per suitcase for holding it for next 3 hours. I needed to change there’s no change room you have to do in restroom can’t even open a suitcase and men women restroom together. I was very disappointed and I paid $650 night. Every other place let us check in earlier no problem. Worst place I stayed.

My family had bites and I fear those were bed bug bites

I liked the modernity of hotel and rooms. I loved the view of the city from our room window. The services offered to stored our bags while we explored the city.

I liked the location and how time square is down the street. I didn’t like that I called a month before to be on a higher floor and they even asked me for the reason of stay. I told them it was for a birthday . They said thats they would put everything on their notes for my stay but when i got there I got one of the lowest floor and a handicapped room? I expected a little bit more for a 1200 room. The lights on the pictures weren’t even working? Or maybe they weren’t there at all? Aside from that the staff was very nice and the bar as well.

Beautiful view. Very clean and aesthetic. Loved the lights in the room . Check in and luggage holding was a breeze The amenities on our flood didnt work but worked on all other floors. Vending machine was broken. Ice and water machine were broken. Had a sign that said go to the next floor... no thanks. We were on the 25th floor

Very nice location, super friendly staff, the lobby and 4th floor bathrooms could use a little love, but all the rest was outstanding.

Good

OK, great Nothing

Exceptional

Very good

Exceptional

Exceptional

Passable

Rooftop lounge, food, drinks, great location Rooms are tiny

OK, great Nothing

Clean room. Great staff.

When I booked there was a option for an up charge for breakfast and I selected it this was May 5th when I booked for the hotel stay to already have it booked for My trip on the 27th and when I got there ready for breakfast in the am the next day there was a sign you had to wait to be seated for it but you had to pay. When I asked the front desk about it she said they no longer have the breakfast buffet that it had changed about 2 weeks ago. I was never notified of that and I wish I was so i would’ve brought extra money for breakfast elsewhere. Other than that the hotel was great. Checking in was super easy. The hotel was clean and the staff was very attentive when I needed them.

Breakfast was great.

Hotel was nice a lot of stuff didn’t work. Asked for silverware and had to pay $3.50 for 1 plastic set when they had a restaurant with silverware I could have used

Had a great time! Hotel was comfortable, clean and has a great location

Very poor

nice people

Exceptional

Very good

Very good

Very good

Close the hotel

Very poor

Good

Bad

Exceptional

Property was in a desent location about 10 min walk to times square & the port authority bus terminal, service was good rooms were very small but it was expected, the view from the room was okay. There's really nothing special about the rooms but price was reasonable, however I don't think i would be staying there next time since there wasn't anything that drew my attention to make me want to stay there again.

Superb

everything my view from my room .

I liked the location. Easy check in and out. The staff we did talk to were very helpful and friendly! Elevators were really slow. And Lobby on 4th floor was packed waiting for an elevator. The shower floor felt very grainy and dirty.

location shower was not working, the room was slightly bigger than a shoebox.

i just can say one thing- no good

Everything went better than I expected it to

just kinda ran down not much worked but it was cool for the price

The bed was nice, clean and had a motorized system that allowed you to sit up while on the bed, it also saved space which was cool. The size of the room was okay, and the view was quite nice. Also was quiet. The room was not as clean as I thought it would be considering the overall price we paid. Also having to go through two sets of elevators was a very mild inconvenience, but if it was busy then it was hard to get an elevator.

The location is perfect and very convenient. The rooms are on the smaller side, but the beds were comfortable. I also wasn’t a fan of the bathroom setup — there’s very little privacy. It took forever to get an elevator around 11am when everyone was checking out. It was nearly impossible — we were staying on the 16th floor and ended up having to walk all the way down with our bags. We mentioned it to a staff member, and the only response we got was, “Oh yeah, I heard it’s crazy.” Not exactly the level of service or concern we expected.

Good

The cleanliness and the stuff The veranda door vast blocked we didn't have access to the garden

terrible service, racist restaurant

Superb

Comfortable, but there was a coffee cup left over from the recent people Extremely long wait times for the elevators, waited about 15-20 minutes to get down from the 19th floor full of luggage during checkout…2 elevator weren’t being used

On a second note, we were fully aware that the rooms are very small, so there is nothing to complain about there, but beware if you travel with large luggage/party. There is barely any space to place luggage or hang clothes, so keep in mind to travel light if staying at YOTEL.

All good , need to fix some light fixture in the bedroom , but all good as the last 4 times we stop here, good location.

Easy check in and check out on computers. Got there early and you can leave your bags either for free if there is space in their automatic bag machine or pay $3 a bag for help. Hotel is pretty central and has a target and CVS right across the street if you forget anything. Rooms are pretty small so suits individual or young couple. Elevators seemed to be an issue around check in time as you go up one to the 4th floor then others to higher floors and a few didnt seem to work. Room had one or two minor issues that should have been fixed like a lot of dust on one of the vents in shower and an outlet cover hanging off. Apart from that room was as advertised.

Uncomfortable, not clean, broken facilities in the room

This was a terrible experience, ending up canceling my booking because the initial room was dirty as well as the second I was offered.

The room was pretty nice , everything was clean , but yotel has to fix those kiosks machines to check in for the people , I come to yotel frequently and it’s been to long that those machines aren’t up to date , I would to check in without having to go up to the front desk because what if the line is long as hell

Nothing is normal in this hotel,that's true

Upon arrival the safe wasn’t working and I had to change rooms. Most of the elevators have been not working so a bit of a pain

On top of that, the AC broke down twice during our stay, making the room extremely hot and stuffy during peak New York summer heat. Overall, the experience was disappointing and far below expectations.

Very good location & view.

Room was visibly dirty. I booked a Terrace room with jacuzzi and instead of letting us know that it was the “ off season “ for them in a 90 degree weather we had to find out ourselves. Very disappointing atmosphere.

Parking was a nightmare as the attendant yelled and told us to leave even though we were guests and drove around for another parking option. Check-in was after 3pm. There was drug paraphernalia and dirt on the sheets. Will not be staying there again.

Excellent location, clean & tidy rooms and very good breakfast

Decent for an overnight stay.

Ac in room 1004 isn’t working as of May 16 th

one of the worst hotels I've ever had the displeasure of staying at. extremely overpriced, room was small and dirty. overall "vibe" of staff and hotel was terrible and unfriendly.

The location is quite good, about a 10 min walk to the subway and about 20 min to Times Sq. The bed was comfortable and the shower had really good pressure. On arrival the room smelled strongly of weed, to the point of them bringing in an air purifier which helped for a while. The smoke alarm was beeping, we had to ask them to put new batteries in. Not only was the sofa bed not made up even though we had booked for 3 ppl, there was no bedding in room for us to make it. We waited about 2 hours for housekeeping to bring the bedding which effectively wasted our first evening. When we made up the sofa bed we found cigarette papers and a lighter behind it which shows the room had not been cleaned properly. The terrace was dirty. It wasn't a great welcome to the property

I liled the style and location and its nice bar and balcony. I didnt Like that if you weren't buying anything yoy could search down anywhere except on computer table. Also whle you are sitting í the bar and have had your drink almost immediately they ask you for a card for insurance of payment. I mean im guest i think i should be able pay for one drink when i get the bill

Location is good and the staff is friendly. Rooms absolutely need renovation. Stained bathrooms and bed had some parts with tears. Even if they clean everyday it feels unclean because of the condition of the room. Also they charged us to store our bags even though we were told Yobot should be free (excuse that it wasn’t working so we paid 3 usd per bag and they only accepted cash).

Although the bed and room are relatively freshly made & clean, there were dirty towels in our closet space, and also left over hair in the shower.

Popular hotel with a nice terrace. We stayed here 'cause of its convenient location to an affair which we were attending. We didn't love their lack of available mini room refrigerators .

Very good

Very good

Very good

Love the atmosphere and how I get to meet people around the world and socialize. Nothing everything was good

Location is very convenient and close to all main attractions. View from upper floors stunning. Easy checkin and checkout process. Very small bed for 2 adult persons, room also very small, if you travel with 2 pieces of luggage there’s practically no space for it.

No me gustó que cobran por guardar las maletas

Staff that helped us with our bags were so helpful and wonderful personality

The staff is unbelievably rude. If you want to leave your bags for before check in and when you check out they charge per each bag. If you forget something in the bag and need it again it’s another fee for the bag. The staff made the experience terrible so unfriendly very unhelpful. The hotel is a scam will try to make money in any way they can. Will never come back to this hotel so not worth it.

Very modern. Great views for the rooms facing the Hudson. Not the best noise insulation.

Nice room but small with very little room for luggage. No extractor fans in washroom. Nice view. We were moved to a room with hardly any lighting (just the tv backlight) after an issue with the light in the original room.

The show era box is too heavy and the tower towel doesnt work. Tips compulsory for stocking the luggage

We didnt have the breakfast, we didnt experience the lounge or restaraunts like we wanted to. Too busy enjoying the city Only thing I didnt like was bed and pillows were too soft

It was across the street from a CVS I needed to go to All the men (no women attending to guests) were brusk and slightly rude-their tone when talking to you, answering a question is that you see stupid.

Customer service l The bathroom door. No privacy

Very good

The room was good, the views, the location - safer and easily accessible. Great value overall, would stay there again for the price. No coffee or tea in the room. Also the cleanliness could improve. There were stains in my sink, shower was bot cleaned well, and I’ve found black hair in the sheets (I’m blonde so def not mine). Also no working water dispenser on my floor or the nearest floors up or down. Something to be aware of ahead of time is they charge to store your bags and you have to have cash for it. I forgot how much it was, $5 or so. Not a huge deal but would be a bigger inconvenience if I didn’t have the cash on my.

The location and the rooftop All was good

Location Everything seemed broken, they wanted to charge for everything like holding our bags before check in which most hotels don't do, staff wasn't very friendly.

That said, the staff at the front entrance were very helpful and kind, which was one positive part of the experience. Overall, it was a bittersweet stay, but unfortunately not one I would recommend.

Perfect location in midtown. Easy walk to Times Square and the theater district. Room is great for solo traveling. Comfy bed, ample storage and my favorite, a towel warmer.

Our stay was amazing. Perfect for what we needed

Good

Ok

Great location, close enough to time square, bus station, rooms are what you would expect from Yotel.

I like how close it was to everything that I had to do while I was down there

I like how close it was to everything that I had to do while I was down there

Location was close to everything but not the nicest- definitely felt a little sketchy at night! Concierge staff were great, very friendly & helpful. Rooms tiny, hotel doesn’t look much like the photos, very dated. Got an email the night before checkout to say staying until noon was complimentary but despite me emailing to confirm, we were still locked out of our room when we returned after 11am & then had to waste 15 mins queueing at reception to get the key reinstated. They also advertise the Yobot as a free luggage service but it was ‘under maintenance’ for both check in & check out so we had to pay to store our luggage.

Exceptional

Mattress was extremely soft, pillows bulky ,had a hard time sleeping. Complained to the front desk manager about the mattress and pillows, no other options were available.

Room wasnt ready on time. Staff then had to remove a mini fridge from the room after we had already checked in.

Last time I stayed in this hotel, the receptionist was very unpleasant and not helpful. Also the hotel charges for luggage storage. This feels unnecessarily greedy

Quiet and Beautiful N/A

The location of the hotel was excellent.

I booked a room with terrace and super spacious, it was super cool better than the standard room which lacks space as it’s like solo traveler kind of room. I always stay here, location is amazing

Rooms was unprepared for guest

The hotel is ok but the rooms spaces are very tight and not refrigerator on rooms

Very clean, lighting was excellent. Wonderful stay. Highly recommended! JJ was phenomenal helping with everything. Will stay here again.

only thing that was good is that is was close to the javits.

To make matters worse, customer service was nearly nonexistent. Any communication or requests had to be handled online, and the front desk staff repeatedly stated they could not amend, adjust, or extend reservations directly. It created an incredibly frustrating guest experience with no real support available on-site. Overall, this was one of the worst hotel stays I’ve had in New York. I would not stay here again and would not recommend it to others.

Some outlet were not working. There’s also a random loud high pitched noise from somewhere in the hallway around 1-2am during our stay

I came here the first time after they had just opened. It’s still nice but I wish the robot arm was working. I was lakes about it for years to my husband but it was out of order for this trip

We searched and read the reviews. They don’t justify the reality Staff is super rude. Rooms are Tokyo like tiny. Not joking

But the area was not good

Location and dependencies

I left my charger in the gym by accident and came back down with in 10minutes it was gone went downstairs and there was such a line for people to check in. THEY NEED MORE STAFF. But someone stealing a charger is completely unacceptable never staying there again security sucks!

Very affordable and the staffs are very nice the rooms were clean and everything was good.

First time staying at this hotel. It was fine for a few days. But I wouldn’t stay here again. The room was small, and needs to be renovated. Doesn’t match the aesthetic of the property.

The rooms are always clean and staff are friendly

Front desk extremely rude. Asian guy with glasses. Room is in bad condition the outside just looks nice but the breakfast & amenities was a plus. I didnt go .

Location and nothing else Rest

Good value for money. Good property in very central location.

Let's just say that this hotel has seen better days. We had a/c and other issues when we checked in and had to change rooms after the first night. Everything is just really worn. It was an amazing hotel 15 years ago, but now it's just kind of average and needs constant maintenance. I have no idea what the "resort fee" was for as there was no added value to the place. You even have to pay to store your bags upon checkout. I will say our room was spacious, the beds were comfortable and we had a great view. But the bathroom is very worn and has absolutely zero counter space. Some shelves would make a huge difference. I doubt we will return. I wanted to love it!

Don't let the photos fool you! This hotel is dirty and run down. There was pink mold in the sink, the shampoo bottles in the shower were dirty, the bed that's supposed to go up and down did not move properly and squeaked when it moved. The door guys will scam you for money when you went to leave your luggage before you check in. There is a free space they don't tell you about and then charge you $3 a bag. The bar was suppose to be open at 5pm, we went in at 5:30 and they told us it wasn't ready.

Pretty impresive hotel

Always well maintained and clean. Very secure.

I liked everything

Not clean , we found a bed bug in my bedroom

Location was easy to get to. Staff was friendly. Their check-in process/computers were out of order when we were there, so the line to checkin was a bit long. I don’t know if this is normally a problem.

What appears to be a very efficient use of space in a great location turns out to be a dirty and exceptionally loud overnight stay. Housekeeping left previous user's washcloth in the shower which inspires confidence that the sheets were actually changed. Worse, every time someone left their hotel room you hear a reverberating CRASH in your room. Wouldn't be bad if this was a hotel targeting business travel, but with half the people i met at 10pm holding handles of liquor on a Sunday night this annoyance continued well into the night. Will not be returning to this chain.

Bad

No free breakfast, had to pay - pretty expensive. We did not use. PUT A CHAIR IN THE ROOM! EVEN A FOLDING CHAIR, SOMETHING! Also NONE of the ICE machines worked on any of the floors! And NO fridge.

20 min walk from penn station, close to restaurants wasnt a huge fan of the bathroom

Long wait times for 2 separate elevators to reach units. Price is high for what you get.

The room was clean but the elevator is always pack gotta wait like 10-15 minutes to go down or go up

Hotel looks better in person

The location was great and staff were helpful (minimal staffing, though). The phone system bot is infuriating, so it's nearly impossible to reach a human. It feels like you're a bit on your own there, so if you're a high need person, I'd choose somewhere else. The cost was lower, which was nice, though. The room felt a bit like a run down cruise ship room, but it was clean. Big city noise was to be expected. I could hear people in other rooms and someone around me would not stop pushing their snooze button, so that was a little annoying.

We went to the rooms only to find housekeeping working on one of the rooms. She told us per her system that room was already occupied by another customer staying over from the night before. Confused, as we were holding keys that clearly had that room written on it, we retreated to the other room to try and call the front desk only to find the phone was out of order. Not wanting to leave our children or luggage unattended we then asked to use the phone in the room being cleaned. We were informed the rooms were indeed ours. The housekeeper talking to her supervisor continued to maintain that the room was already occupied in the system although there was no evidence of another guest's belongings. After much confusion, the housekeeper agreed to change over the room for a new occupant but said she would need time to do so. So, even though it was after official check-in time, we stored all our belongings in the other room and left her to do whatever needed to be done. We returned later that evening to find the room made up but a garbage bag left in our "own private corridor." It was a black bag that had been tied shut but then seemingly ripped open showing its contents -womens' clothes complete with a weather appropriate jacket and a bag full of toiletries. This did indeed make it seem

Na

I liked everything

convenient location next to main stations; can refill a water bottle Guy on the reception was not nice at all. Gave us wrong room number (had to figure out that our room was next to the assigned; assigned room was occupied). Shower was not working. Towel on the floor was wet - no idea clean or not. We cheked in late at night and it coming back to the reception wasnt worth the hustle, wanted to sleep already. We had only one night there so I think thats why we were assigned a bad room - they knew we wouldnt complain.

This is a great hotel close to a lot of things, the rooms are micro sized, however. But there are a lot of public areas where you can stretch out and relax.

Not as clean as it should be . Elevator smelled hor

Location was the only thing nice about the property. Other than that, it was very sketchy, I was promised one thing, but once I paid, I receive services far below. The queen bed ended up being a full-size bed. And the whole overall experience reeked with seedy and Shady activity all in throughout. The overall idea of the hotel seemed like it would’ve been nice at a different time with better staff overseeing the facility and caring. But as is now, it was something that any respectable person would not feel comfortable in. There was low-key prostitution going on they are, it seemed like a space that possible terrorist would be hiding out. The trafficking possibilities were ideal. I was promised a queen size bed to which I paid for, but once got there, I was woefully, baited and switched with a simple full-size bed. The privacy curtains with which to separate the toilet from the main sleeping area was missing. Everything seemed to be hodgepodge and neglected throughout its appliances. I will say the room seem to be clean, but something was very much off about the whole scene. This is definitely a hotel that I probably would’ve found in the most seedy parts of Germany or some sort because it left me with an unsavory feeling of my safety being compromise at any moment upon waiting for the elevators and furthermore.

Very close to times square

I love the room tho I wished you guys would’ve told me the hot tub was seasonal . The room I booked was specifically for the hot tub but I didn’t see a notice any where wish I did I would’ve booked a different room

Location They charge you $6 to store your bags

N/A

It was an okay stay

It was good great place to stay the view was good

Good

The room was very clean and comfortable. No noise

Great location. Will be back again.

Nothing Dirty rooms, many torn up items in the room (scratches on walls and dirt over walls etc.) phone didn’t work, rooms weren’t soundproof at ALL.

It was nice I love the bed

This place was very dirty like old and tattered kind of old. I took pictures I just never sent it in. Even though the parking was super convenient and the staff where okay I would stay else where the next time because cleanliness and updated non tattered facilities is more important. It was just so dingy and grossed me out.

Respectful staff and clean environment

False advertisement

Staff

Location was in the heart of Hell's Kitchen. Room had a queen and a bunk bed set up for family of 4! AC unit was so old the room couldn't get below 79° . Maintenance was called three times and would be able to reset the AC which returned to 79° in about 30 minutes. The phone to call the front desk was broken and there was no way to reach somebody live at the hotel, only in AI bot. Room was not well kept and quite uncomfortable. I never complain about paying high prices in resorts and big cities, but these accommodations were not worth the money. Elevators were in various states of disrepair. Everything needs a deep clean, some paint, and general maintenance. I would not recommend.

Really small room

Did not have it

Room was so small that looked like a cheap train cabin and shower and toilet was in the same room. It was extremely busy and staff was no friendly at all. Food was mediocre at best. Housekeeping didn't get room done four out of the six days we were there, even when calling them to bring at least some towels they never showed up. Quality is 1 out of 10. Only good thing about it was the location and the gym. I don't like anything but the location and the gym

Staff are pleasant I booked a nonsmoking room but it smells weed in the room , I have to buy an air freshener spray , we can’t even sleep at one point since the smell was getting strong that woke us up while sleeping

I enjoyed location of property and the three very nice employees there. Chris, on of the managers, one of the bellmen with glasses, and the housekeeeper on floor 26. The very unhelpful and rude employee who said she was a supervisor. She has blue eyes and dark brown long hair with an accent (French I think). The housekeeper on floor 8 (first 2 nights there). First room was not clean and was not ready by the time I arrived (after 5pm) robot luggage not working so everyone had to pay $9 just to store luggage for a few hours.

I was traveling by myself and light, room was tiny but fit my schedule, location, etc. Would not fit 2 travelers with stuff. Bed very comfy, had windows not facing street so it was very quiet

Worst hotel ever!!! The rooms were run down/small and the furniture was chipped and riddled with cigarette burns. The couches had foreign stains on them. The bathroom had a heavy smoke scent coming from the vent. Shower handle was loose and hard to maneuver. Reception was very rude and unfriendly after voicing such complaints. The Wifi was very slow and buggy but it came with a mandatory $50 charge. If you don’t care about appearance and service this place is perfect for you.

Rooms did not have privacy curtains in bathroom as advertised in photos. Check in was simple. Strong lobby perfume smell every time we entered, I dreaded going back to the hotel due to how strong it was. Poor conditions of bathroom on 4th floor throughout various parts of day. Constant smell of weed or cigarette smoke through the ventilation system. It was strong enough to wake us up during the night. While affordable and a convenient location for our needs, I don't know that I'd choose to stay here again.

Good for Westside, close to water. Cleaning crew very good, quick and efficient Two elevators to go up. Always busy. Check in staff is very rude. Rooms are small

Location was good The three person room has a toilet that is not ventilated or isolated (noise or odors) from the sleeping area, so everyone gets to smell and hear what goes on in the toilet. This is due to a fundamental s design decision in the room which can only be fixed by remodelling. Other than a giant slab table with stools on the main floor, there is no place to relax with friends, including the room. The 1st floor lobby had a nauseating chemical smell. Almost all the automatic features were broken - TV didn't work, vending broken,fancy luggage robot out of order. It gave the impression of a neglected business. The cleaning staff was great, but the rest of the staff were clueless

Room was clean, check in and out was easy, room was small but was expecting that, well laid out. So chat bot 'lied' said they could 'supply' a phone cord and it would be delivered to the room only to find when I went to the front desk there is no service like that and no phone cords!! andthen I saw later that they selll phone cords. Reception staff unresponsive and almost annoyed when you asked questions. Cost of @200 US a night did not match equivalents. - The $200 uS was sum of fees from Bookings .com and the hotel....

Staff was rude, room was old and AC was not working when I arrived. Lots of buttons (elevator) not working.

Room selection, room was to small

Small rooms. More like efficiency style but comfortable. Easy check in. It’s more of a do it yourself with kiosks but I do believe the had a desk if you had issues. We had an easy and pleasant stay.

Nothing unique. Caters to the middle and low.

Everything was excellent ! Great selection of pilsners

The staff were great and check in was easy this is a great spot for staying centrally in Manhattan with spectacular views

The front desk was so rude. He needs to take more customer service training.

I was given the wrong room initially, so I went to the front desk to address the issue. They informed me that it would be an extra $100 per night for the correct room. I agreed and asked to see the new room. After viewing it, I went to get my belongings from the previous room and returned to the front desk. I paid for the new room, only to be told that the room I had just seen was no longer available.

Love the view in the 19th floor

Clean room. Friendly and helpful staff. That bed is DAMN COMFORTABLE. Shower fits 2 for extra activities if you know what I mean. I'd definitely stay again.

The hotel was aged but not bad. Fair price for the space we had in the room. Walking distance to many things including the subway station. The idea the hotel is going for is fun and relaxing, they did a good job of that. One thing I’d like to say is the staff was incredible. We got in at 5:45 am, requested an early check in and the man behind the desk checked for cancellations from the night before and had us in a room by 7:20 am. Every body we had communication within the Yotel community was pleasant & made our stay nice. Yotel hotel is good place to stay in New York City.

Hidden fees

Room smelt like gas, staff came sprayed a chemical made it worse. Curtain had

There is no fridge, no microwave. The rooms were small as described but the room could use maintenance and cleaning. The thermostat did not work at all. I would lower it cause it felt humid and the temp would never drop I had to open the window. The towel heat warmer did not work. The safe never opened either. The good thing is it was located in a convenient location close to time square and lots of food and store options.

I like that it’s close to the main city area but the amenities are limited and there’s no free breakfast for my 130 usd/ day stay . The view is not that attracting just surrounded by common building structures around .

Nothing to write about

We loved the Yotel, always our hotel room of choice

Room smelled of smoke

Also, this place charges you an extra $200CAD fee once you arrive….. thats an entire extra nights stay. No where does it say when I booked this hotel that I’d have to pay this. It was a fine stay but I wouldn’t go here again for the fee alone.

Room was lovely, main complaint is having to take one elevator to the 4th floor then a second one to my floor. Major inconvenience.

Room too small had too many problems

Great stay I went for a job fare and my stay was perfect

Very clean

We stayed in this hotel in 2014 and booked it again as the location is fantastic. The exterior and lobby areas were modern; however, our room was dated and very tired, could do with being decorated.

Easy and convenient location.

Many furniture is broken inside the room. The TV remote have dead battery, reaching to front desk/housekeeper/operator in the room was a nightmare. Towels are dirty and the bed is too soft

Great location, clean and safe

All great

Room smelled like cigarette smoke, in disrepair, did not feel clean. Very noisy and couldn’t sleep for entire stay

The staff that spoke Spanish were really friendly. First time I had to pay $10 dollars to storage a bag pack for a couple hours . Over all is good and close to Time square ,the bus station that goes to airport and Hop on Bus

All the bad reviews are false!! I absolutely loved this hotel (as a clean freak and someone who is super picky). Would stay here again.

Stay was great, room was clean and quiet. Just the downside was that there was no fridge or coffee maker, and room was extremely small.

The staff were very helpful and friendly and accommodating. The room was clean and cute, and the bed was extremely comfortable. I enjoyed watching the luggage robot in the lobby!

Front desk was terrible when i aske for some help. Cleaning staff was rushing us before our departure and room wasnt as should felt extreemly dirty. I have stayed pleanty of time at yotel witch is why i decided on spendind my anniversary tgere. This was by far the wlrse experience.

The bellmen were the only saving grace JJ was kind, helpful and very professional. When I came back after my show is was 4:45ish. I checked in at a kiosk, got my keys and headed to my room. I knew the rooms were small, I was only there one night and had 2 shows to see so it was only for sleep. The bed wasn’t made, mattress was awful as well. I was out in a room with a glass door that opened to the a/c units and trash. I wasn’t expecting a view but cmon…. I’m a woman traveling alone- not a great room to Make people feel safe, there was a flimsy shade but you could see thru it. The smoke detector was not attached fully, carpet was dirty etc. I checked myself in and made my own bed for over $200 so no not a great stay and I won’t be back.

La recepción no me digo que avía que tomar dos elevadores para llegar el piso 20 y luego los botones del elevador no sirven en específico el piso 20 del elevador número 3 de izquierda a derecha

Hotel was great, we got there before check in they held our bags so we could walk around, close to everything! We walked everywhere! Time square Empire State Building 9/11 memorial museum Central Park Brooklyn bridge china town! Amazing time best place staff at door at night check keys definitely will stay again

Need to tidy up rooms some are getting worn and torn but besides tht good spot for overnights

Staff was great but

Love it

.

They have the hotel full and only one elevator works. Not enough staff and the phone in the room doesn’t not work. You can call and no one will pick up. Terrible experience.

Todo muy bien lo único es que tienes que pagar unos fees taxes cuando llegas al hotel pero eso no te lo hacen saber, sería bueno tenerlo en cuenta antes de hacer una reservación, de resto todo muy bien

Very cozy

Restaurant staff is not the most attentive and they do not seem happy to be there. Rooms are worn and torn.

The motor in my bed did not work so I could not put the bed into couch mode. Which made the room very small throughout the day.

It was exactly what we needed. Clean and the staff was very friendly and helpful. Would definitely stay here again.

Great perfect spot

room no the cleanest upon arrival. hot tub not cleaned on terrace. tv did not work

First off the room needs to be updated, BADLY! Also, the door to get into the shower was only about a foot wide. I’m a bigger guy and had to force my body through the damn shower. Absolutely HORRIBLE stay experience.

Very smal, lacking basic amenities, prioritized having purple underglow lights over basic room features

Room is too small furniture is too old

Rooms were very small and had no light bulbs/lights. Just a bathroom light for the entire room. The window was your source of light.

The property itself is cute. Has a chic look. The actual room was dirty! It was obvious that the room hadn’t been cleaned after the previous guests before us left. How did I know? There was sticky stuff on the table. The sink and toilet seat was dirty. There were hair strands on the sheets and in the sink. The location isn’t bad. Right across from a CVS. There are many gourmet delis nearby (some 24/7) sand restaurants. It’s about a 5-6 block walk to a convenient subway stop and Time Square! Other reviewers complained about the room size; it’s definitely small, but that didn’t bother me at all. One last thing, the LED lights in my room were non existent. Being able to turn the purple lights on in the room was one of the advertised highlights, so I was a bit upset about that. Would I stay again? Maybe, but I would definitely request housekeeping to re-clean the room if not up to decent standards.

Nice and clean loved the space saving features. Not sure this room would be enough space for two people. Also no microwave or mini fridge -nowhere to put leftovers, keep drinks cold or heat food. No coffee maker. Lighting was also not great. Location was awesome and I loved that they had a venue on property The breakfast was ok/good. Because Yotel lacked room amenities- I will definitely look for a different hotel next time.

Stayed at Yotel for one night. Booked a corner window view room and room was not ready until 2 hours after check in. Which is a super inconvenience with scheduling as I did miss an event I was needing to get ready for. Also was woken up by maintenance twice at early hours of the morning due to a leak on the floor below. Which did not have anything to do with my room. As maintenance entered it was not only one person but multiple people entered the room abruptly. Would not recommend stay here with the hassle of everything we went through.

Yes room was great and staff was excellent

The staff was rude and

The name through me off initially, but these went far beyond my expectations. I'll be back.

Great vibes

Location and cleanliness - and everything we need - all so efficient….

Walking into the hotel no one was there to greet us, we paid extra to get our room early. Since no one was in the entrance we didn’t know that you had to take an elevator to the 4th floor then another to get to whatever floor you’re on. Walking into our room it was cold, someone had left the window open & the heater was off. I used the sink right away to wash my hands and the sink was clogged up. The water didn’t go down it took a while. Looking around the room i could tell it wasn’t properly cleaned, the floor had some dirty napkins on it and inside the shower around the soap i could see pink mold. On the 2nd day of our stay we had came back to the hotel and my girlfriend noticed housekeeping drop something from her makeup. We didn’t like that housekeeping didn’t leave a note or anything just left it there like nothing. It was an ok hotel but for the price definitely not worth it. At least the hotel food was good.

Great

yes, just small

It was okay

Bed didn't retract. Towel heating rack didn't work. In room phone didn't work. Asked for help. Nothing. Checked out a day early

This overall pleasant experience helped make my trip go well.

good experience, good room, great view

Really nice

The room was not clean - crumbs, stains, dirt and staff that didn’t care to help.

Everything was awesome! Staff was great! The room was so cute, perfect for a couple...It was close to everything... Great experience! We will be staying there again in the future! I'll give this Hotel a 5 star!!!!

This hotel truly exceeded our expectations for our anniversary, offering outstanding amenities and a welcoming atmosphere. The front desk staff went above and beyond to cater to my wife and me, making our stay memorable. We can't wait to return and experience it all again!

The room was clean and the staff was great and lively

.

Sink was leaking. Heat didn’t feel like it was working

The room was really clean and amenities were good

Room very small, no room to walk if the bed is not in sitting position. No microwave in room. We needed a plastic fork to eat but because we didn’t get food from restaurant in hotel they told us no they couldn’t give us one so we ended up eating with our hands. Other wise room was clean. Will not stay there again!

I do think the price runs a little high in comparison to other places with more amenities but also we loved our view and the room was comfortable and functional. Great location. Go to Broad Nosh Bagel for breakfast!! You’ll thank me.

So much was wrong.

Staff was great . Had to change rooms. Next room had no refrigerator in it. Cold as it was I didn't have a blanket for 2 days. USED THE SHEETS AND PUT MY COAT ON TOP. OF ME. The third day the cleaning people left a brown folded up blanket on my bed. Phones dont work...

Very clean.

Love this hotel. Parking garage is right around the corner. Very easy to get to and nice restaurants around this area. Get a high floor if you want quiet room. You can hear everything it is a high traffic area.

Yes terrible experience not clean very rude staff

The staff was rude and the operator

Loved everything… Erica and the security team was the best!!! Will be booking in March

Room had a leaky faucet. Got what I paid for

Room felt neglected, stains on the bed sheets/bathroom sink. TV did not work, so bad we left on our first night of 3 and booked with Hilton MUCH better experience for a similar price.

I give this hotel a good solid 3 I was gonna put 2 I came from a long trip with my boyfriend the room was nicely beautiful but soon as I got there, there was an issue with parking and I had went to numerous parking places that didn’t want to take my car because it was a truck so it took me about an hour and a half to finally check in the hotel… after that, I went inside did the check-in which was cool because it was more like a technology thing futuristic I enjoyed that it was nice. It was beautiful. The thing was it was very difficult to find the room is not very specific to really find a room. You have to go through one elevator to another, and it was very confusing. Then the bar the bartenders was very sassy. The food was delicious, but the guy was very like…. Seeming like he was attitude like he knew everything.. I wanted to tip him as I usually tip, but that just threw me off and threw off my whole night. Other than that, it was very nice. Also, there was no seating areas outside or anything like that for you to just go outside and look at the view for real for real and to smoke for smokers. It was very difficult I had to go to the train station to smoke. It was very not my style especially if I come to hotels over here…

Love everything. Not too much the door of the bathroom. But a perfect place to stay!

Great. I’ll be back

We did a four night stay and on the second day I had to go downstairs to get toilet paper and front desk made it complicated for me to get additional toilet paper, even though our room had ran out. It was a big inconvenience because the phone in the room did not work. Neither did the one in the hallway for me to call housekeeping. So why be charged fees if I can’t even get toilet paper use the phone and even the Comcast in our room did not work.

Tiny room...bed is like a futon so you can walk by it to get to the other side of the room and then lower it to sleep. No front desk or other Hotel services. Decent restaurant and bar and the room was clean/maids came and did a good job.

Room Keeper walked in without knocking. Confused our room for another room. Very unprofessional.

Everything was good , just didn’t like how the room didn’t have a fridge and didn’t provide water at least or anything . Overall the queen room with the view it was a good room comfortable bed , basically no point of the tv so bring your laptop or something but everything was good , parking overnight is 50$ if they give you a code witch they all do its right across the corner over all 3 stars out of 5

the room was not what we expected it wasn’t bad but the restroom did overflow every time we showered.

Great spot for a quick trip or solo travel. Check-in was fairly easy and the location is walking distance from the subway. My only hang-up is the outlets near my bed weren’t completely secure - plugged in my charger and it wouldn’t stay.

Selected the Quad room. It was clean and quiet. Twin bunk beds were a bit firm, but the full size was perfect. Sheets were hard, but plenty of pillows. Room needs more electrical outlets and the towel warmers really didn't work. Only thing was sink was filthy like it hadn't been cleaned in days. I liked the secure access to rooms. Bar area was a bit small and closed too early for a Saturday night. Breakfast brunch wax lacking but reasonable for the price. Overall i would stay here again because its clean, close enough to the theater district and Times Square.

The property was extremely dirty and dusty to the point we had to leave and drive back home. Property staff are being unresponsive to refunding for a stay we couldn’t even stay.

The room was very poor and dirty. Many discolored stains on the bathroom floor. I asked to switch to another room. Ibwas forced to upgrade and the electricity wasnt working in my upgraded room. In no way, was this worth the price tag.

The room was very small, little to no room to move around the shower was dirty. The location wasn’t bad at all. My stay was not worth the money I paid

not as good as before

Yotel pictures are misleading. They have pics of a new hotel and the New York Location is an aging hotel.

Clean rooms and friendly, helpful staff. Highly recommend.

N

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staff kept knocking in my door to clean in morning and do terrible job cleaning

Great view of New York Quite Clean Modern

And the shower 👎

The place has clearly seen better days. Rooms are looking a little worn and could do with a refresh. I’ve stayed in Yotel at San Francisco and Edinburgh which were in much better condition than NYC.

Will never stay again

Very clean and nice employees, very helpful

Clean room and staff were great

The room was spotless. We spent very little time in our room so this was perfect. We were Ose to everything we wanted to see. The room was very small small and the lighting in the bathroom lights weren't very bright.

Bed sheet and bed cover not changed With stained not a hotel standard

Great location ,amazing staff comfortable and clean

Excellent

Room had amazing views.

clean comfortable accommodations

It was Very cold, heat was not working and the bed was very uncomfortable tossed and turned all night. Staff was nice, but I wouldn’t recommend staying at YOTEL for more than one night

Nice rooms, very clean and hotel location is great

The room should provide some water and ice

Clean room, helpful front desk staff. Ease of Parking.

Everything was perfect

The room overall was ok but it was a lot smaller than I thought. I also didn’t anticipate the bathroom being a glass sliding door with little privacy. But the Only huge negative was that every time we turned on the shower, there was a heavy sewer smell that would fill the room.

Clean and great location

I really like this hotel and the location the bellman were really nice and helpful. The bed in the room was super comfy. The only issues was that the shower in the room did not seem very clean and did not have the best water pressure. Also the breakfast did not have togo cups for coffee. The front desk people were not as nice and welcoming luckily I was able to check in at the kiosk without issue.

The phone in the room is not working. There is no center light, which make it very difficult to move due to its dim features. Also, the receptionist (he's a guy - midnight shift) was very rude, with a high tone of voice. He should understand that people arrived in the hotel tired, and he must possess a calm and approachable aura but its not. He dont value customers. He should undergo basic customer service training. I saw and witnessed how he dealt with the people before us, very unprofessional and rude.

It was average. I paid for a premium room, and they tried to stick me on level 4 with no windows. I am claustrophobic brought this to their attention. The lady at the front desk changed my room. For the price I would expect at least a microwave in the room. Breakfast bar had little food for 22$ a person so we went out for breakfast at a nice diner in the area. The rooms were clean but really small. Do NOT CHECK In at the KIOSK they charged me twice for the hotel resort fee it took days to get back my $146.00 so I was not happy about that being it was the holidays. Other than that it was in a great location for times square close to the MTA transit so an easy commute back to JFK.

Water pipe was not working until my checked out date

Had to have maintenance come to the room twice to fix the heating. Was told there was no transportation service to airport before arrival and then in the lobby offered transportation after we had already booked our Uber. Cleanliness of room left something to be desired.

Room was decently clean, had no blankets so it was cold at night sleeping.

Room was cancelled and was not told

They were in such a hurry for us to leave the room. Even though check out is not till 11 am!

All around good

Sound proof worked well

Room was clean never interact with stuff,self checkin

Room has black mold around the sink, in the sink, and in the shower

Room very clean

Shower floors need updating

The staff , especially housekeeping

Room was beat up not that clean stains on the floor. Really good location in middle of the city.

i am so happy with our stay. I ususally stay closer to time square in "nicer" hotels but this was the only place I could find during the holidays and it was inexpensive....IT WAS PERFECT! WE had to walk a bit but it was totally fine and worth it!

Very clean and view was great

when we arrived they tried saying i didnt book it.. when i very much did. on too of the the room has absolutely no privacy as well as none of our doors (bathroom shower room) shut properly. The wifi and internet was down the entire stay and they didnt tell usany of this at checkin we only found out when we called. We tood the staff there was a few things wrong with our room and all they did was walk in and tell us the wifi wasnt working then left. we were offered anytype of compensation or change of room when told them about the missing things in rooms as well as the things that arent working.

It was a nice clean hotel, especially if you wanna walk around time square or NY in general. Wished our couch/bed actually folded so we could have sit down but i guess our switch was broken. Also would have like for my room to have the LED control lights guess not all rooms comes with them wished ours did!

Nothing to do with the advertising!! Just fine, nothing special for the price.

Clean room, great amenities

The charged me twice

5 stars all over

I wanted to share that my stay was very pleasant overall. The staff was friendly and the room was clean and comfortable, which made for a great experience. One suggestion I wanted to mention is adding a microwave and refrigerator in the rooms, as those amenities would be very helpful and make the stay even more convenient for guests. Thank you for your hospitality, and I look forward to staying again in the future.

Very, very nice! Staff was super friendly! Great location, only a few blocks away from Times Square! Rooms are very clean and cute, but small. A tad disappointed that the LED light on the vanity mirror didn’t work, nor the purple lights! Other than that my stay was perfect 👌

Room was so dusty and we had no hand soap or body wash.

During our stay, severely intoxicated individuals were present in hotel common areas, harassing guests, soliciting alcohol, making obscene gestures, and behaving aggressively. On one occasion, an intoxicated individual attempted to follow us to the guest elevators, which was extremely concerning from a safety standpoint. The following day, another intoxicated individual occupied the lounge restroom, refused to leave, and verbally harassed guests trying to use the facilities. What made this worse was the complete absence of staff or security at night during these incidents. There was no one available to intervene, manage the situation, or ensure guest safety. This was not a minor inconvenience — it was a clear safety failure that prevented us from feeling secure or enjoying our stay. Given the premium price, this experience was far below acceptable standards. I would not recommend this hotel unless significant improvements are made to staffing and security, especially at the lounge at night.

The ac was bad, the lights weren’t working.

Sheets smelled like fried food. Dirty shower. Men knocked on our door in the morning, hours before checkout, even though our sign was up for privacy. They knew we were still resting and continued to yell back and forth the hallway for an hour. Staff was wonderful and helpful!

The staff was excellent however we had to wait a while as our room was not ready at check in time. When we finally got our key the maid was still cleaning the room so we had to wait in the hall way for the room to be ready again. The bathroom was not clean and the room had an odor. There was a brown ring around the sink. The bed was not comfortable as it was raised and it was difficult to sleep

Update: I just wanted to also share that there is clearly mold right over the door. We did not bother to shower here. Cleanliness is clearly an issue with this place. We also asked for someone to check on the tv and they said they would send someone, no one came.

Definitely good for the price point.

Very rude check-in process

We did not get the suite we reserved, the room was on the small side but it was okay. The shower floor was really dirty but everything was functional. It was an okay stay. We didn't spend much time in the room. More than anything explored the city. Location is great.

Great, front desk could be nicer.

Nice! It really isnt bad like people say its a good economy hotel definitely not 5 stars but definitely not 1 star. Its close to time square but not on time square. I saw a couple of reviews where people said it was disgustingly bad and it just isn’t. I found that the hotel is very clean. They do charge you $3 to leave your bags early and thats okay you are in a city that charges you $8 for a water and $6 for a pack of gum. If you want Free you better stay in the country. Only weird thing for me is the elevator. You need to go from Lobby to 4th floor then catch another elevator to go to your floor. I think they did that so you would pass by the breakfast area every morning anyway but for most people hotel breakfast sucks anyways.. I didnt try it but thats my guess.

The luggage guys are so sweet and made my leave very eas!

Everything was great. Thanks for your service.!!!!

WiFi is really bad! So bad that the TV did not work. I tried to take a work call in the room and it was a disaster. Please remember that the rooms do not have coffee maker or fridge, only the minimum- bed, shower, toilet, TP, towel, hangers, iron, hair dryer. Not sure I would stay at this location again and it was definitely not worth $500+/night that I had to pay for.

The room was dirty, hair in the shower, scrapes on the wall and table, sticky chair, broken switch on mirror light, sticky floor. The people who worked there were rude to us, made us pay $4 for a plastic fork, the keycard didn’t work at first, and we had to pay an additional fee when arriving when that was never disclosed to us.

Everything was good no complaints, stayed for 2 nights.

Dirty bed and blood on pillow

Nice

1. the air conditioner was broken 2. After multiple checks/request, I get a new room, but

Well for starters the staff was courteous, however when we arrived our room was not ready at check-in. We were then given keys to a room that was already occupied. The final room we were given was ok but had no blankets or comforters.

Good

Clean room, nice staff, walkable. Needs some room updates.

The room was exactly what i needed for the night and the bed is very comfortable.

The room was clean and modern, gives you the feeling of being in a cruise cabin, the bed super comfortable,

This was my second time staying and I didn’t really like it like that first time was much better the room wasn’t that clean at all

Spacious

AC not working, after I called for maintenance still not good. Room still had receipts from and trash from previous stay.

Shame the room was quite tired, dirty in places and just somewhat neglected. Usually you could excuse things like this but for 400USD a night (and that was a deal)…. Not so much

Did not realize when I booked through Expedia that there would be an additional charge ($96 and change) for local taxes when we checked in. And if it was part of the reservation, it was unclear.

Reception staff not very friendly

I paid a lot for the room! And the tv in my room did not work . I had a special video created that I paid for to show my boyfriend for his birthday and the tv didn't the work and the staff did NOTHING.

Nice and quiet

Seamless check in and clean, lovely rooms with lots of thoughtful touches + city views!

super friendly staff! Basic room great for short stay at a good price ... especially good when you are there to see a show in Green Room 42!

El personal debe ser mas servicial

Absolutely a 10/10. Friendly staff that was attentive and assisted us in any way they could. The view was spectacular from our room. The atmosphere was incredible and inviting. We loved our stay and will return in the future.

He should be able to de-escalate a situation easily

Overall I loved the view from 22nd floor and it’s all glass. I didn’t like the feeling of the service provided. You have to check yourself in. It’s like going through a self check in.

Solid stay in NYC. Great hotel, fair price

This was nasty experience

Very clean

Clean room

​The Room: We were disappointed by the size and view. The biggest issue was cleanliness and safety; there were spots of mold in the shower, bathroom, and sink areas, and the TV had frayed wires coming out of the back There is also zero privacy between the room and the bathroom. Hallway noise was very loud, especially late at night. ​The Amenities: The gym is falsely advertised. The website lists Pelotons and ultramodern equipment, but in reality, it was rundown with just a few free weights and two treadmills (one broke while being used). The luggage robot also malfunctioned during both storage and retrieval. ​The Service: The check-in kiosks failed to pull up our reservation. When we asked "Mission Control" (front desk) for help, they were rude and acted inconvenienced. This happened again during the luggage robot storage and retrieval issues noted above. We waited over 30-minutes during retrieval for someone to respond - the manager "opened a ticket", but the engineer said he never received it - mind you, we had a flight to catch. However, I want to give a shout-out to the two "Ground Control" team members who were the highlight of the service experience and super helpful. ​Overall, you are paying for the location here, not the quality of the hotel.

My son and girlfriend actually where the once that traveled from the west coast to New York for the first time on their own to see a show. They expressed the area was great to walking distance to the show and restaurants. But the hotel itself was very small and compact. To where the bed needed to be folded out to be able to sleep and folded up if they needed to move around the room.

Such a shame as stayed in other Yotels and this is very dated and poor customer service. When seeking help was dismissed

Dirty, dingy room. Everything falling apart or not working. This is not a four star property.

Staff was pleasant, room was a bit tight but very convenient location to get around by walking.

Good thing about it, security, close to Times Square, view if you pay for a nice view room. Some of the staff that are by the kiosk are really nice people compare to reception. They charge pretty much for everything, not a deposit but a charge of 43 per night supposedly for service. Conditions of the room are ok, not well maintained, WiFi doesn’t work in some rooms ( I got 2 rooms).

The hotel was great and clean . The staff was friendly and professional. You won't go wrong staying here . It's a really cool neighborhood in Hells Kitchen right around the corner from Times Square.

Courtesy water, tea, or coffee in rooms, 1 of my light bulbs were out over the bedside, TV remote wasn’t properly working. No microwave in the entire hotel. To many fee’s due once you check in I pay for 2 rooms in full over booking site just to pay an extra $100. The desk has multiple stains on it in both room, sick gets stopped up with running water. I just feel like it was not worth the price I paid. But the room was very clean

Room was great we stayed in a corner queen beautiful view, comfy beds, clean room every day. The only thing keeping me from rating it 5 stars is the whole 4 days we stayed their WiFi never once worked.

It’s a nice hotel just need a few renovations to some rooms

The rooms are very small. The money you pay for this room will never be worth it. The convenience is better than the stay.

Very small room , staff was ok.

The room was dirty, honestly not bad if you just need a place to sleep but if you’re looking for a nice hotel I’d spent the money elsewhere.

Amazing Hotel! The staff is very friendly and kind. The check in and checkout process is very easy. It’s at a good spot the bus is right around the corner if you don’t feel like walking. The room is very nice for the price. Highly recommend if you are coming to visit. The bus terminal is also very close.

Clean room and excellent room service

Clean room, great location, nice view, quiet rooms, onsite restaurant/bar, vending machines and chargers vending machine a plus. Not every ice machine works on each floor, had to go looking for one. They didn’t respond my text message to get toilet paper.

The room wasn’t the one I booked for and most of the things were not working the lights, the bed buttons, the TV

Habitación sucia y el trato del personal terrible.Cargos ocultos, debido a la mala experiencia no me sentía bien con el servicio a la habitación. Indicando que NO entrarán Sun. Así lo hicieron. Yotel es y fue y será mi peor experiencia.

Had to change room as bed broke, new room was still date. rooms with functions not avalible/ poor condition. Staff service poor, they would deal with other guests when you were raising an issue. On last day I got up and some of the covers had come away, the stains on the mattress turned my stomach!

Good room, confusing where to go after check-in

There was a roach in the bedroom the first night, no soap in the soap dispenser, staff was great, but the state of the hotel seems a little old and needs a few new upgrades

AC could be improved

Great location, affordable and very clean. It feels safe and clean. Not crowded and quiet. Cool city views.

Great place to stay in NYC

Courteous staff on lobby, pleasant waiters in breakfast buffet , and fig dinning area.

Exceptionally helpful and friendly staff, providing great service during check-in and check-out as well as with transportation arrangements

Hello! Our recent stay at Yotel NYC was excellent, small, but not abnormal for NYC. Very efficient use of space, super clean w/up to date touches of technology that really upgrade the entire stay. We were very impressed & enjoyed our stay immensely. Will be our go to if we visit NYC again!

Great service

Comfortable stay for my Daughter and I.

Room was dated and didn’t f

The view was nice but the heat didn’t work and took a while to fix and the room is a bit small

The hotel is out dated, the rooms have wear and tear, seems to not be renewed. The hotel restaurant menu isnt the best. Its the type of hotel you stay at if you dont really care about your room / amenities, and just need a place to lay down. Benefit is, its in the middle of alot.

Great stay. Clean. Convenient. Very nice people working there. Recommend. Will definitely stay again.

Upgraded our room to include a lovely view of the Harbor. Staff was amazing.

Great spot. I will stay here again if I come back. Great location and staff.

This place was super cool! Ultra clean, very hip and modern, and very comfortable.

Room was very worn. Did not like the automated check in procedure. No coffee in room.

Great location. Friendly staff. Decent size room. Great amenities.

Room cleanliness and service were very good.

Me prometieron mini fridge, no me lo dieron. La.maquina de hielo no está disponible en todos los pisos, y en muchos de ellos, no funciona. Debi usar el tacho de basura como heladera, porque el contenedor para el hielo era mínimo. A mis hermanas les dieron una habitación, con el aire acondicionado roto, que solo emitía calor, luego de discutir fuertemente, les dieron otra habitación, pero a los días. Algunos de los hombres que trabajan para el servicio de maletas, bastante descortéses.

Lamentablemente el hotel, no cumplió con nada de lo acordado previamente. No me dieron las habitaciones contiguas, no me dieron el mini fridge, la.maquina de hielo no está disponible en todos los pisos, y mayormente está rota. Tampoco hay cafetera en la habitación.

Clan room. Staff was excellent! Super friendly, very helpful. The manager, JD remembers the customers and is very nice and approachable.

Poor cleaning and damage furniture.

Loved the location of the hotel . Lobby was very welcoming & felt clean. I don’t have much complaints about the room other than the fact it’s out dated. I feel like renovations definitely need to happen to make the rooms fit the look of the lobby . My room was actually beautiful with a beautiful view but everything in it needs to be updated. Beds, bathrooms & decor. Over all stay was amazing, everything went very smooth. I was able to do an early check in. Everyone was helpful & very welcoming.

I was forced to check in early because I didn’t have cash to pay for storage of my baggage. I asked if I could use the robot and was told no. I had to pay a $60 early check in.

Friendly staff, the room was a bit tight and could use some touch up and better cleaning but overall good.

Great customer service

2

AC in room was not working, lighting in room was not working, view outside our window was full of stains so couldn’t get the best view of the city that we paid for, staff was very rude upon arrival and not helpful. in order for bags to be taken care of up front, you have to pay an unexpected fee in cash only.

The room was small but clean, and it had everything I needed, plus the view was really nice. The area around the bus station isn't the nicest, but on the plus side the Newark express bus leaves right around the corner which was really handy.

Everything was nice

Pleasantly surprised. Every person I interacted with was outstanding!

Room was pretty dirty and run down. Have stayed in hotels in other cities, and this was not up to standards.

great spot

Carpet w large stains .. countertops peeling with dents…, the sheets seemed clean.. everything else thumbs down…

Queen corner accessible was filthy, stains all over furniture and curtains.

No my vibe

The room was clean and the staff was friendly

Towel heater didn’t work light on sink falling off ac didn’t get that cold now I’m charged twice

Great, 10 mint walk to Times Square, we had such a great time and would use Yotel again!

The staff sucks ass. You’re talking to an AI agent the whole time…the neighbor is banging on the dividing wall. They do absolutely nothing…its 6:30am…

Still nice after multiple stays

The room was ok. No fridge, no water in the room etc. The hotel itself is ok but seems poorly maintained. Our couch had stains all over it. The patio furniture on our terrace was kinda nasty and beat up, full of cig burns. Our hot tub was broken as well, which was one of the main reasons I spent the extra money on a king terrace suite rather than just booking a corner suite. Very frustrating. And I’m sure the hotel won’t do anything to ma

Mold in the shower. Furniture was dirty. HVAC door was ajar. Sink was chipped. Odd smell.

The pictures are nicer than the property. Carpet looks dirty. Room had a strong order. Ice machine in 3 different floors didn’t work.

Die Lage des Hotels ist super, das Zimmer war gut und die Mitarbeiter waren sehr nett. Wir können das Hotel empfehlen

Everyone was friendly and the views from our room was great. Even the self check in process was fast and easy.

If you can book else where do so! The receptionist was very rude. The hotel is convenient if you plan on spending all day touring the city. Room was very small and dusty the positive side of the room is the hot water, I loved it.

Was good! I recommend this hotel

One of the dirtiest hotels I’ve stayed in. For the price per night, the standard needs to be higher. We also had staff try to enter our room twice with a DnD sign on the door.

Great stay near every thing

Hotel was overall small and not enough room for 2 people with 2 suitcases. The room was moderately clean with torn up furniture and torn wood as well.

Despite that we stayed for one day, it didn’t feel like an overwhelming process from buying our hotel to actually getting to the hotel. we booked a very small room but even then I felt like we had all that we needed and it was extremely well organized and clean. Staff were extremely polite when I spoke to them on the phone, overall was a very pleasant experience. Will definitely come back sometime soon.

The hotel had room service available, but the cleanliness was disappointing. The housekeeping staff did not change the bedsheets or pillow covers. they simply reused the old ones and just arranged the bed again. It didn’t feel fresh or properly cleaned at all.

I understand that policies exist for a reason, but a bit of understanding and flexibility would have gone a long way—especially given that the booking error was caught almost instantly. The lack of empathy and refusal to assist left a very poor impression. I would strongly advise future guests to consider other options, as this hotel does not seem interested in providing reasonable customer support or working with guests in good faith. So disappointed.

Hair dryer was broken, and room felt pretty scuffed up with surfaces still a bit dirty like the toilet boil and floors. Room was quite small, but sheets and towels were clean. View of city was nice. Breakfast was on par for a lower quality hotel buffet breakfast. I didn't realize there were so many hidden fees, so I would have picked a slightly more expensive hotel if I had known that.

Electric plugs very wobbly or even came out of wall.

I stay here every year for NYCC and never disappointed!

Excellent service, clean room

That completely different reality then on photos here . If I can submit real photos you will be shocked. Dirty walls , dirty floor, dirty shower, everything is old condition. No blanket in cold weather. It’s like transit area for million people around the world. It’s definitely not cost that money they asked . And they have to update real pictures of his rooms on here app . Not recommended to anyone

Nice Hotel.

Safe in the room can not be used, it was locked.

Good location & a good place for short stay

Friendly staff