The William Vale

Loved my stay, great view of the city, rain had no effects

Very nice hotel.

Elevator was broken such that only one elevator was working at certain times. No warning, no credit, nothing to say “sorry.” The elevator they did have was creaky and seemed like it needed repairs too.

Great restaurants! Comfortable rooms. Cool vibes.

Very good

Great location in Williamsburg close to dining and shopping. Great city views. Excellent onsite restaurant and bar. Comfortable room. Beautiful pool. Accommodating staff who helped me celebrate a milestone birthday. Only one elevator working for guests. Some of the lights in my room did not work.

scent, cleanliness, quiet 1 elevator

Exceptional

Only downfall was the elevator! One broken and long waits

Im in a charitable mood and 1 restaurant staff member excellent (Daniel? Guy working as host 1st thing in the morning on weekend) so gave it 2 stars. When we checked in the clerk didn't know anything about the Hotels.com amenity which I received last time at same hotel and which hotels.com emailed me about after check in. Got there 3:58 and was told room "would take 15 minutes since it's not guaranteed until 4:00." After a while another clerk helped get us a room. Property has 4 elevators. 1 not working, 2 for exclusive use of Club on top floor and only 1 elevator for guests which i also used by the club. So extremely long wait times and the only way to get down from room floor (as elevator full of club guests) is to ride elevator all the way up to top then back down. Took us from 5 minutes to 15+ just to get down from our room to lobby. Told staff who said club attendees shouldn't be using it but I pointed out they are. They gave an "oh well" look. Ordered a very simple, 2 ingredient popular Italian drink a hotel restaurant 3 times. They managed to get it wrong every single time and 2 of the 3 times took forever to get it right - 2nd time literally did not get a drink until we were done eating. Bright spot was host who opened the restaurant Sat and Sun for breakfast. Saved a 2 star rating from being 1. Hotel is just too expensive to be this bad.

The front desk is not reachable

Further when I questioned the early check in fee on my bill ( which I wasn’t told off on check in or check out ( mind you I also checked out at 4am) I was lied too that I was given entry to a room approx 1 hour before I actually was ( I have the text message confirmation inviting me to check front desk for a room). After formally querying this and raising my concerns I never received the courtesy of a reply. Also- as an Expedia customer a wine gift was due- which was never delivered despite housekeeping asking me if it had been delivered. Rooms are misleadingly small and inconsistent housekeeping. The only positive is the food and service at the restaurant for dinner. I would not stay again, and would not recommend: this is certainly not a 5 star experience and not one worthy of the price point. Explore other options before booking this!

The William Vale has excellent views. We loved having a patio. We had nice weather and used the pool, we had drinks by the pool and the staff was very nice. There was a big convention while we stayed and some of the restaurants were not open to dine in, we changed our plans and ate elsewhere. Also only one elevator was working and this caused some delays. I would still recommend someone to this property assuming the few flaws we ran into would be resolved. For some reason the faucet in our room was extremely hard to use. I had to use a wash cloth to turn the water on. I did like that they had some shelving in bathroom , because there is very little counter space, hard to use when doing hair and makeup if you like to spread out. We did have cigarette buds on our balcony, they were there for 3 days and I think should have been swept up by house keeping.

Bad elevators bad pricing don’t recommend. Garbage property

Great stay here w/ my 61 yr old mom and 5 yr old kid for my mom's bday. Staff were fast, helpful, polite, knowledgeable. Beautiful property. Thank you so much.

Room with an awesome view of the river and Manhatten

Room with an awesome view of the river and Manhatten

This hotel was stunning!! My room was perfect with a beautiful view …. The staff was super helpful!

Pool

Balcony was great, bathroom floors were great Valet parking had me waiting... what? 30 minutes¡¡¡. yes the guy was so rude, i was late due to this to my apointment. reception: they sold my room, but they upgraded it so 11/10.. elevator guy, he thought that im just a random NPC going to the rooftop... wrong, made me look like i dont deserve my own room. Argentinean Bartender. (Can I get a Dirty Martiny?) .....NO. im not making anithing for you.... O.O¡ WTF.... is my money worth anything?.... Mexican bartender sees the attitude of the other guy, he inmediately offers me my drink, i gave him 30$ tip. Morning breakfast, girl at the restaurant downstairs.... barely asking if i need water or silverwear WTF¡¡¡¡. what kind of people do you hire to take care of your costumers? DO I NEED A SUIT AND TIE TO GET ANY SERVICE AT YOUR HOTEL? whats the problem with your personal.... i Is it because im brown?, terrible experience....

The location Only one elevator was working, and then our bathroom a bunch of things were broken. Also beds were not comfortable

Not much Old and poorly maintained. Elevators did not work properly and there were daily queues to get to your room! Cupboards broken and curtains did not close properly. Staff were indifferent

The location Only one elevator was working, and then our bathroom a bunch of things were broken. Also beds were not comfortable

Nice

Beautiful hotel, amazing front of house staff, walkable to all in Williamsburg. Great bar and restaurant on site and plenty to do in the hotel or neighborhood. Highly recommend!

One elevator was working the entire stay. Bathrooms dirty and broken. Excessive noise and smoking.

Room service simply didn’t show up one day and left me without toilet paper or coffee. It was very disappointing and there was a wedding that went until 4 am and was very loud.

The "Suite, Balcony, Corner (Gotham, Wraparound)" suite is fantastic (my only experience). Very chill with nice views, great time.

The room was lovely and the view from the balcony was gorgeous. Location is also fantastic and close to great restaurants and parks. I plan to come back!

Awesome stay! Great hotels, great rooms, Love the views!

The front desk staff were so friendly and helpful. Very nice to have personable people on arrival and throughout the stay. The room we were given was great, we had a view toward the Brooklyn Bridge. The balcony was nice to have, but it was still a bit chilly when we visited so didn't have a chance to enjoy sitting out on it. The carpet in the hallways was a bit old and made it difficult to roll luggage through.

Our reservation was cancelled the day we were supposed to to check in. We drove all the way from Maine to Brooklyn for a much anticipated trip. It was very upsetting to arrive to NYC and find out we had no place to stay, even though i had made the reservation 2 months in advance. Totally unacceptable.

Location. Ubers available and quick Room is dirty , toilet took 3 flushes to get just paper down , elevator cables ran all night and were loud and kept me awake and also sounded like chairs were being scraped across a wood floor .. nm that I had an amazing package delivered right to the desk and no one could ever retrieve it for me. It’s so far from 5 star hotel. They need a lesson in what true European 5 star hotels are like.

Location. Ubers available and quick Room is dirty , toilet took 3 flushes to get just paper down , elevator cables ran all night and were loud and kept me awake and also sounded like chairs were being scraped across a wood floor .. nm that I had an amazing package delivered right to the desk and no one could ever retrieve it for me. It’s so far from 5 star hotel. They need a lesson in what true European 5 star hotels are like.

Exceptional

The room was fresh. Good variety in the snack/drink bar in the room. The restaurants were super.

Great hotel with great amenities in a beautiful part of the city.

Location

Great service

All rooms have balconies. Ours overlooked the East River…beautiful. Our room was small. No fridge to use except already stocked. The balcony made up for. Very safe area I felt comfortable walking around by myself. (I’m a 71yo female)The valet parked my car, and it never moved until we left. Everything you need is walking distance. I would not hesitate to stay here again. A fridge for personal drinks, etc would be nice. Or at least have it available.

All rooms have balconies. Ours overlooked the East River…beautiful. Our room was small. No fridge to use except already stocked. The balcony made up for. Very safe area I felt comfortable walking around by myself. (I’m a 71yo female)The valet parked my car, and it never moved until we left. Everything you need is walking distance. I would not hesitate to stay here again. A fridge for personal drinks, etc would be nice. Or at least have it available.

Room a little small

I was supposed to get vip perks-i.e., bottle of wine, free a parking, room upgrade, I didnt get any perks

What a fabulous surprise!! The William Vale is just terrific! The views were amazing and the service the same!

The size of the room

Very good

Exceptional

Loved the room! I found myself just looking out the window and on the balcony. With the right weather, I would have never left. It is a great spot and I’d love to go back!

All staff were helpful and kind, respectful and made me feel comfortable and welcome as a guest. The property was clean, and well kept. Hopeful to book again.

View from the Gotham Queen was amazing!

Beautiful hotel and amazing view. Convenient to everything. Don't wait. Book it.

Exceptional

Exceptional

Very good

Nothing!

Everything, it was perfect in every way! Nothing!

Superb

The views are absolutely amazing. The hotel is a bit dated, the shower does not close properly, the dresser is old, the whole thing is in need of some fresh up. Especially at that price point.

Exceptional

The views are absolutely amazing. The hotel is a bit dated, the shower does not close properly, the dresser is old, the whole thing is in need of some fresh up. Especially at that price point.

Westlight has great bartenders and cocktails. Charlie made my birthday even better.

Superb

Will be coming back soon

The hotel is walking distance from some good restaurants and coffee shops. The subway is also close by if you want to take the L line into Manhattan. I would definitely stay here again!

Nice hotel. Nice rooms. Toilet is basically in the same room as the bedroom. WiFi was very poor - kept dropping out. Very overpriced. Booked a twin suite ($700 per night), arrived to find a double. Went downstairs & receptionist said i had to make a sofa bed, to which I replied “$700 a night, we don’t get 2 proper beds and I have to make the sofa bed”. She replied “I don’t set the prices”. Also, the elevators need earthed. Everyone was getting static shocks from the buttons

Exceptional

Great location & views

Clean, friendly staff

Small room but cozy and comfortable. Hotel facilities are fantastic specially the rooftop and restaurant. Location is just perfect to get to know Williamsburg

The location Cleaning staff Restaurant and Westlight staff Room was small Checkout wasn't as expected No helpful with luggage at all for checkout and with the car. Front desk representative just vanished

Great room, if a little small. Staff really helpful, especially the chap who looked after our luggage and arranged our transfer to JFK with no fuss.

There are not enough words to say how incredible the William vale is. What an experience - incredible staff, immpeccable rooms, the area is 10/10 - I wish I LIVED here!!!!!! One of the best hotel experiences I’ve ever had.

Loved it here

I loved the location, the views, the staff, and the restaurant. There wasn’t really anything we didn’t like.

Great calm and well Located place to stay. Amazing view and dinning options.

Clean property with amazing views!

Rooms were nice and quiet an clean. Staff was always polite and helpful.

Very clean room loved the balcony

No tub in suite even tho Booking said so, no real lobby for working, reading, coffee

West Light Staff were AMAZING!

Nice & clean! Great location

Beautiful hotel, perfectly located for our weekend stay. Westlight is an incredible rooftop bar. The only complaint is that we could hear ambient music throughout the night from the outdoor speakers and even on the 12th floor we could always hear it. But it didn’t really detract from our stay and we would still return.

yes

Very good view

If you are thinking of staying in Williamsburg, then you won’t go wrong here. Comfiest bed in Brooklyn. Terrific views of Manhattan if you get a room facing that direction. Clean room, friendly and helpful staff. Great location. Only downside is its a longer walk to a station but it’s an easy one and great food options.

Nice property. Restaurants on site. Balcony with good views. Winter spa was kind of disappointing. Everything was fine but nothing stood out as overly great. Not close to the subway.

Clean suite and great amenities.

.

Comfortable, clean

The view was nice, hotel smell is great. The curtains did not work with push button, the led light in the bathroom hung on the floor. The light fixtures near the bed did not work.

Nice room but no hot tub or whirlpool in the rooms

Everything was great :)

Some of the front desk girls are incredibly rude. I’m not sure why, but they could improve their customer service skills. Additionally, the communication between the hotel and the valet is terrible.

Amazing hotel everybody from valet, front desk, housekeeping, bell guys very welcoming and polite. Stayed on 20th FL at night with city view was nice

Amazing hotel everybody from valet, front desk, housekeeping, bell guys very welcoming and polite. Stayed on 20th FL at night with city view was nice

Room was very clean and the staff was very supportive

Room was very clean and the staff was very supportive

Beautiful hotel and great location. Rooftop bar is a must.

Beautiful hotel and great location. Rooftop bar is a must.

Was there for a short stay but great location. Not far from restaurants and bars. Next to great clothing stores and not far from the parents ?. 10/10

Room was great, restaurant was good very nice view

Room was great, restaurant was good very nice view

Great rooms super clean great location

Great rooms super clean great location

Clean and modern! Loved it

Clean and modern! Loved it

The room… ok it wasn’t as clean as it should have been. Also, the sliding bathroom door was broken. I told them the morning and that I’d be out of the room all day but it wasn’t fixed when I got back. A little disappointed. The person who finally fixed it did a good job. Westlight. Fantastic views and nice sears. The hostess was really nice as was one of our bartenders. But the other guy host and the waiter the second night were just absolutely not into it. Fitness center was high quality although a little compact. Amazing views. Will stay again.

The room… ok it wasn’t as clean as it should have been. Also, the sliding bathroom door was broken. I told them the morning and that I’d be out of the room all day but it wasn’t fixed when I got back. A little disappointed. The person who finally fixed it did a good job. Westlight. Fantastic views and nice sears. The hostess was really nice as was one of our bartenders. But the other guy host and the waiter the second night were just absolutely not into it. Fitness center was high quality although a little compact. Amazing views. Will stay again.

Loved it here

Loved it here

The room was incredible with stunning views & the staff were very accommodating making my birthday feel extra special

The room was incredible with stunning views & the staff were very accommodating making my birthday feel extra special

Everything was awesome ? ?. Some of the items that i got were a little pricey. But no big deal, everything was great.

Very clean and attentive staff

Very clean and attentive staff

Room was well designed, and had an excellent view of the river and neighborhood. Bed was one of the most comfortable we have had in a very long time.

Room was well designed, and had an excellent view of the river and neighborhood. Bed was one of the most comfortable we have had in a very long time.

It was clean, staff was very kind and helpful. Always had a smile on their faces. Nothing.

Everything specifically the view.

Centrally located in Williamsburg. Easy check in and out. We stayed during a streak of cold weather, but it was made much worse due to the fact that our room heat did not work. It was 60 degrees most of our time there, despite the heater showing it was on.

We came here for a wedding on site and were so pleased with the accommodating and friendly staff. Everyone we came into contact with was amazing, the front desk, concierge, and restaurant staff.

We came here for a wedding on site and were so pleased with the accommodating and friendly staff. Everyone we came into contact with was amazing, the front desk, concierge, and restaurant staff.

This is the best view I’ve ever had, and I’ve stayed in several beautiful hotels in NYC. The staff were lovely, the rooms were gorgeous, house keeping was fast and did an amazing job. The room service was fantastic. I will be back.

This is the best view I’ve ever had, and I’ve stayed in several beautiful hotels in NYC. The staff were lovely, the rooms were gorgeous, house keeping was fast and did an amazing job. The room service was fantastic. I will be back.

Very comfortable and good size rooms with a nice bathroom by NYC standards.

Very comfortable and good size rooms with a nice bathroom by NYC standards.

Great staff and great room.

Great staff and great room.

Great rooms and view of the city

Great rooms and view of the city

Amazing hospitality during Winter Storm Fern. Made a staycation amazing. Thank you William Vale for being clean, attentive and having all the amenities – as well as breathtaking views of Manhattan. Definitely will be back!

Amazing hospitality during Winter Storm Fern. Made a staycation amazing. Thank you William Vale for being clean, attentive and having all the amenities – as well as breathtaking views of Manhattan. Definitely will be back!

Great stay.

Great stay.

Great Hotel Great Hotel

Room view, visually room was fine Hotel had minimal check in check out flexibility Front desk rules didn’t align with pool rules Ended up going to bathhouse down the street due to the hotel not letting us by the pool the day we departed. Cleaning people never came when requested had To request 3 times in one day. Room service as well as everything else was extremely late. Broken elevators. They are more concerned with getting people up to the club upstairs. Overall they just don’t really want you there just want you to pay.

The food The atmosphere Lovely room Maid was super nice The wait time to check in . The wait time to pay for dinner

All the amenities, luxury details and furnishings make this hotel a must for your travel bucket list. Staff were friendly, attentive and super knowledgeable about the surrounding neighborhoods. Shoutout to the front desk agent, Shane, for his kindness and exceptional customer service. Highly recommend.

All the amenities, luxury details and furnishings make this hotel a must for your travel bucket list. Staff were friendly, attentive and super knowledgeable about the surrounding neighborhoods. Shoutout to the front desk agent, Shane, for his kindness and exceptional customer service. Highly recommend.

The junior suite has an excellent view of Queens and Manhattan. Service is excellent and I had the best experience here. I will definitely come back soon.

The junior suite has an excellent view of Queens and Manhattan. Service is excellent and I had the best experience here. I will definitely come back soon.

Amazing views from the wraparound balcony on both sides of the corner suite! The location is very walkable and convenient. Such a wonderful experience at the William Vale!

Amazing views from the wraparound balcony on both sides of the corner suite! The location is very walkable and convenient. Such a wonderful experience at the William Vale!

Fabulous views from our very plush room

Fabulous views from our very plush room

On my arrival, the staff could had been a bit more pleasant and welcoming.

On my arrival, the staff could had been a bit more pleasant and welcoming.

The view was amazing we got the Balcony Gotham room, while we didn't use it very much because it was too cold, it had an incredible view of the entire city and water. There are chairs out there too. The room was clean and the bathroom had le labo soap that smelled amazing. The rooftop bar is super impressive and classy as is the downstairs bar. It's not in the most convenient area to get around by subway but still worth it, I'd stay here again.

The view was amazing we got the Balcony Gotham room, while we didn't use it very much because it was too cold, it had an incredible view of the entire city and water. There are chairs out there too. The room was clean and the bathroom had le labo soap that smelled amazing. The rooftop bar is super impressive and classy as is the downstairs bar. It's not in the most convenient area to get around by subway but still worth it, I'd stay here again.

The room enhanced our stay.

The room enhanced our stay.

Very beautiful hotel! Great staff! Awesome location! About a 5 minute walk to shops and eateries. Our flight arrived early, so they were able to hold our luggages. We ate breakfast at a restaurant nearby and went back to the hotel to wait in the lobby. The concierge noticed three of us asleep, so she did her best to get us a room as soon as possible. The wraparound room we had was amazing! The views were thee best! We noticed that we didn't have bedding for the sofa bed and needed one more set of towels, but the housekeepers were very quick to get it to us. There were only two elevators, but didn't have to wait long at all. Would highly recommend. A+ 10/10

Very beautiful hotel! Great staff! Awesome location! About a 5 minute walk to shops and eateries. Our flight arrived early, so they were able to hold our luggages. We ate breakfast at a restaurant nearby and went back to the hotel to wait in the lobby. The concierge noticed three of us asleep, so she did her best to get us a room as soon as possible. The wraparound room we had was amazing! The views were thee best! We noticed that we didn't have bedding for the sofa bed and needed one more set of towels, but the housekeepers were very quick to get it to us. There were only two elevators, but didn't have to wait long at all. Would highly recommend. A+ 10/10

Nice

Nice

The stay was perfect. Loved the location and the staff. Would stay there again.

The stay was perfect. Loved the location and the staff. Would stay there again.

Jan 1st check out day

Jan 1st check out day

Love there

Love there

Amazing facility

Amazing facility

Everything was excellent staying here

Everything was excellent staying here

Room was clean and the balcony was great. The Front desk was friendly, responsive and courteous and concierge was extremely helpful and took time answering questions and printing directions. However, what impressed us the most was how Tien and he colleagues at the front desk and security found and held my daughter's all-important headphone - after we failed to do so during check out. They had packaged, taped, labeled, recorded and stored the lost/found item very professionally. It proved the hotel has an established customer-care process beyond providing food and clean rooms. My daughter expressed how grateful she was to the hotel staff.

Room was clean and the balcony was great. The Front desk was friendly, responsive and courteous and concierge was extremely helpful and took time answering questions and printing directions. However, what impressed us the most was how Tien and he colleagues at the front desk and security found and held my daughter's all-important headphone - after we failed to do so during check out. They had packaged, taped, labeled, recorded and stored the lost/found item very professionally. It proved the hotel has an established customer-care process beyond providing food and clean rooms. My daughter expressed how grateful she was to the hotel staff.

Everything looks good

Everything looks good

This is a solid hotel with a wonderful location and friendly staff. The bed is very comfortable but the rest of the room’s furniture and fixtures are in serious need of an upgrade and maintenance. None of the curtains worked and the cabinets were downright shabby. The view almost makes up for it but management should definitely invest in some updates. We will stay again just for the location and nice people though.

This is a solid hotel with a wonderful location and friendly staff. The bed is very comfortable but the rest of the room’s furniture and fixtures are in serious need of an upgrade and maintenance. None of the curtains worked and the cabinets were downright shabby. The view almost makes up for it but management should definitely invest in some updates. We will stay again just for the location and nice people though.

Staff was very rude. Didn’t answer front desk and couldn’t even give me a bill at check out.

Staff was very rude. Didn’t answer front desk and couldn’t even give me a bill at check out.

The front desk London, the Concierge Daniela the bellmen Jose and the staff overall was very helpful and thoughtful and welcoming!!!

The front desk London, the Concierge Daniela the bellmen Jose and the staff overall was very helpful and thoughtful and welcoming!!!

The staff is nice and the room clean. A lot of hidden fees.

The staff is nice and the room clean. A lot of hidden fees.

Beautiful

Beautiful

I would work on the front desk staff being a bit more friendly and attentive.

I would work on the front desk staff being a bit more friendly and attentive.

The bedside lamps didn’t work, the shower was SO DIRTY when I checked in, and overall a very mediocre experience for the price.

The bedside lamps didn’t work, the shower was SO DIRTY when I checked in, and overall a very mediocre experience for the price.

Visiting our son for Thanksgiving. The hotel is perfectly located for us. The people were all very friendly and helpful. The rooftop bar was beautiful with the mst amazing views. We had a pre dinner drink and a nightcap there one night. Our server Sean was so sweet to us. He mistakenly brougt someone elses appetizer to our table, and feeling bad about "teasing us" brought us an appetizer on the house! The room is quite small and looks a bit like an upscale dorm room. Formica furnishings act. The bathroom was fine but more shelving would be nice. The temperature control worked really well. Ususally when staying on a high floor it's always too warm no matter what temperature you set the control to. will definately stay again.

Visiting our son for Thanksgiving. The hotel is perfectly located for us. The people were all very friendly and helpful. The rooftop bar was beautiful with the mst amazing views. We had a pre dinner drink and a nightcap there one night. Our server Sean was so sweet to us. He mistakenly brougt someone elses appetizer to our table, and feeling bad about "teasing us" brought us an appetizer on the house! The room is quite small and looks a bit like an upscale dorm room. Formica furnishings act. The bathroom was fine but more shelving would be nice. The temperature control worked really well. Ususally when staying on a high floor it's always too warm no matter what temperature you set the control to. will definately stay again.

The hotel is very beautiful and the staff was very friendsly and helpful

The hotel is very beautiful and the staff was very friendsly and helpful

Great location, clean, loved the balcony!

Great location, clean, loved the balcony!

Furthermore, my room had a persistent plumbing problem. The shower head dripped constantly throughout both nights of my stay. While maintenance fixed it after the first night, the issue returned the second day.

Furthermore, my room had a persistent plumbing problem. The shower head dripped constantly throughout both nights of my stay. While maintenance fixed it after the first night, the issue returned the second day.

The hotel was a great choice for our stay.

The hotel was a great choice for our stay.

The views are gorgeous and the rooftop bar is amazing!!! From the front desk to the bellboy thank you!! We will return

The views are gorgeous and the rooftop bar is amazing!!! From the front desk to the bellboy thank you!! We will return

Disappointed with the standard of the room

Disappointed with the standard of the room

The 2 concierges Samantha & Daniella -were fabulous! So appreciative!

The 2 concierges Samantha & Daniella -were fabulous! So appreciative!

The front desk staff was unfriendly and a bit uncomfortable to interact with.

The front desk staff was unfriendly and a bit uncomfortable to interact with.

Perfect view of the room, friendly staff

Perfect view of the room, friendly staff

Great location, spectacular views and a very well run hotel made for a super comfortable stay. Highly recommend.

Great location, spectacular views and a very well run hotel made for a super comfortable stay. Highly recommend.

Gorgeous hotel, friendly staff

Gorgeous hotel, friendly staff

Rooms and staff are amazing

Rooms and staff are amazing

The room was fantastic and the amenities were very nice. The staff took perfect care of my needs and were very attentive to me during my stay.

The room was fantastic and the amenities were very nice. The staff took perfect care of my needs and were very attentive to me during my stay.

Everything was stunning and clean. I wish I could have stayed longer!

Everything was stunning and clean. I wish I could have stayed longer!

Close to Brooklyn Bowl

Close to Brooklyn Bowl

Loved…..and VALET is THE BEST. Amazing views, great location.

Loved…..and VALET is THE BEST. Amazing views, great location.

Na

Na

Amazing place to stay!!!

Amazing place to stay!!!

Area around the hotel was very noisy; while quiet in the morning you could hear loud heavy bass music thumping until midnight (with balcony doors shut tight). Room service was prompt and delicious! (Although $38 hamburger was mini in size, but yummy)

Area around the hotel was very noisy; while quiet in the morning you could hear loud heavy bass music thumping until midnight (with balcony doors shut tight). Room service was prompt and delicious! (Although $38 hamburger was mini in size, but yummy)

Perfect

Perfect

We go to Brooklyn several times a year and this hotel has been on our list for quite a while. We really, really wanted to love it but it was underwhelming, bordering on disappointing. Stayed for 3 nights in a VIP access room thru Expedia (not sure what that got us tbh). On the plus side...safe, walkable location. We didn't eat in the hotel, but the restaurants looked very nice! The room was clean and a great size. We had a nice balcony with a small table & chairs, and a great view (maybe that was the VIP part?). On the down side...First day, no hand soap. Second day, no coffee pods. Both days, housekeeping did not clean the room until almost 4:00. We left the room early each morning and headed back late in the afternoon to relax before getting ready for evening events. It's so disappointing to open that door and find your room has not yet been cleaned and you do not have towels! We ended up sitting in the lobby waiting it out which made us late both evenings. At our request, the front desk staff intervened on the second day, but for the cost of the hotel, we should not have had to ask for the room to be cleaned. One other thing to note - there's a rooftop bar across the street and it's loud at night! Overall, we wanted this to be our "go-to" hotel, but we'll keep looking.

We go to Brooklyn several times a year and this hotel has been on our list for quite a while. We really, really wanted to love it but it was underwhelming, bordering on disappointing. Stayed for 3 nights in a VIP access room thru Expedia (not sure what that got us tbh). On the plus side...safe, walkable location. We didn't eat in the hotel, but the restaurants looked very nice! The room was clean and a great size. We had a nice balcony with a small table & chairs, and a great view (maybe that was the VIP part?). On the down side...First day, no hand soap. Second day, no coffee pods. Both days, housekeeping did not clean the room until almost 4:00. We left the room early each morning and headed back late in the afternoon to relax before getting ready for evening events. It's so disappointing to open that door and find your room has not yet been cleaned and you do not have towels! We ended up sitting in the lobby waiting it out which made us late both evenings. At our request, the front desk staff intervened on the second day, but for the cost of the hotel, we should not have had to ask for the room to be cleaned. One other thing to note - there's a rooftop bar across the street and it's loud at night! Overall, we wanted this to be our "go-to" hotel, but we'll keep looking.

Expensive

Expensive

The efforts of excellence & lux is clearly their goal. Quality in design, bed & room amenities… But, Unfortunately our room was not cleaned two times even with the clean room notice indicated. Returning to our room late night to NOT have a clean towel to wash up with, a clean cup to drink from & untidy room is frustrating & unexceptionable. We had to dispose of trash, dirty dishes & dirty linens to the hallway ourselves & repeatedly request basic room supplies. A hotel at this level & cost needs to have excellent tidiness & follow up with check points. It is not a pleasure to have to police the housekeeping & staff. It was extremely disappointing to stay in this hotel to find we could not lounge & enjoy the sauna & pool area as this is why I chose this hotel. The pool area closed for 2 months. We paid a premium but less amenities that are advertised. This changed our intended vacation drastically. If the hotel was to close the pool & sauna, the guests should receive discount rates as we are not able to enjoy these heavily advertised lux amenities. I would have chosen another hotel. All other hotels in the area had their pools open. I expressed these detailed disappointments to the staff each time we had to frustratedly request simple things. No gestures of any extra courtesy was ever offered. Overall, great rooms, restaurants, bars & views. it’s a shame to have this experience in this nice hotel.

The efforts of excellence & lux is clearly their goal. Quality in design, bed & room amenities… But, Unfortunately our room was not cleaned two times even with the clean room notice indicated. Returning to our room late night to NOT have a clean towel to wash up with, a clean cup to drink from & untidy room is frustrating & unexceptionable. We had to dispose of trash, dirty dishes & dirty linens to the hallway ourselves & repeatedly request basic room supplies. A hotel at this level & cost needs to have excellent tidiness & follow up with check points. It is not a pleasure to have to police the housekeeping & staff. It was extremely disappointing to stay in this hotel to find we could not lounge & enjoy the sauna & pool area as this is why I chose this hotel. The pool area closed for 2 months. We paid a premium but less amenities that are advertised. This changed our intended vacation drastically. If the hotel was to close the pool & sauna, the guests should receive discount rates as we are not able to enjoy these heavily advertised lux amenities. I would have chosen another hotel. All other hotels in the area had their pools open. I expressed these detailed disappointments to the staff each time we had to frustratedly request simple things. No gestures of any extra courtesy was ever offered. Overall, great rooms, restaurants, bars & views. it’s a shame to have this experience in this nice hotel.

good, clean

good, clean

Fantastic

Fantastic

I love my room! Nice view with balcony. I am bummed that pool is closed

I love my room! Nice view with balcony. I am bummed that pool is closed

Amazing property, Friendly staff and divine views !

Amazing property, Friendly staff and divine views !

Not close to 4-5 start standard. Furnitures/ cabinets were beat up. Old piece rug. Scratched up floors. No evening turn down.

Got a queen bed and paid for a king

It felt like a scam... amenity fees but only so many chairs are available without having to pay, so what is the amenity fee for if you don't get to use the amenities? An upcharge to check into your room early, despite it being available. Rude and helpless staff, freezing pool etc. I've been to a lot of nice hotels and never have I experienced such tactless and shameless behavior/policies.

The area wasn’t my vibe , Manhattan is more my speed .

Fantastic hotel with a great pool and rooms

Had to wait till

The pool was nice but you can only sit in the lounge chairs for 2 hours and then they make you get up. I was told, prior to me booking, that there was a DJ playing the night we stayed that played to 2 am. There was no DJ, so that was disappointing.

Very nice! A bit sterile but nice. Rooms are very nice.

Overall enjoyed our stay. One elevator had sone

Love

Love

Love the staff

Amazing

Great. The Night clubs around it are Awful For someone like me. In 65 And just wanted a good nights sleep.

I went on a staycation (LI to Brooklyn) and decided to stay here, mainly because they offered balconies with each room at no additional cost. While it’s on the pricier end, I enjoyed my stay. The hotel is beautiful, I felt like I was away on a resort, despite the construction going on outside (regular NY). The food at Westlight was better than expected. I love that guests get to reserve a chair at the pool for free, although a discounted cabana or chaise would be nice as well. I booked parking through an outside app because $50/day is a little steep. Anyway, I would stay here again.

The rooms were clean, staff were friendly. Pool was great

One of the best hotels I've ever stayed at. It was clean and comfortable. Perfect for a stay-cation. Lots of activities on site or close by to keep you entertained. I also enjoyed the food options. I would visit again.

Had a GREAT time! We will def come back as regulars from P.A. - Chanel did an outstanding job making sure everything went well by the pool and within our stay! Recommend 10/10

Wonderful. Clean, quiet, comfortable. Great amenities such as pool and amazing rooftop bar. Definitely would stay again. Received a bottle of wine for being silver member with expedia.

Excellent location, comfy bed and great views. Extra fees for many amenities. Called ahead for birthday decor which was forgotten but they brought it when I requested again after the fact. Did not receive extra robe/towels after request. Room wasn't cleaned on 2nd day of stay. Overall good experience just little things you'd expect to be taken care of when paying a premium to stay here.

Rafael at the front desk was incredible and went above and beyond!

Was great!

This hotel is amazing. I’ve stayed at a lot, a lot, of hotels, and this is by far one of the best. The room was clean and set up well. Had an amazing balcony with a beautiful view. The bathroom was clean and very nice. The staff was very welcoming and helpful. The property is large and has restaurants, a pool, and very good location to things. I would definitely stay here again.

I stayed here for a couple days and I had the best time. Amazing pool, good food & drinks. I will definitely be back!

Lots of noise from a rooftop party on Saturday night until at least midnight. Guess that’s NY for you. It even our son who lives here said that’s unusual. Not the hotel’s fault of course.

I've stayed at the William Vale more than 30 nights over the past few years - I've noticed that recent stays have gotten worse and worse in terms of cleanliness (the room I initially checked into had visibly dirty sheets and bedding from the previous guest) and overall condition of the rooms. There are visible layers of dirt and dust on surfaces and and every surface is dented, scratched, or dinged. The staff really could not be better but housekeeping leaves too much to be desired for me to continue to stay.

Massive cockroach in the shower, but the staff dealt with it.

Beautiful hotel, amazing views and wonderful cocktails.

Very overpriced for size of room

Very nice for a fist date

Outstanding from the minute I booked to checkout. I'm a local and only stay at the William Vale on special occasions, and for this year's birthday, they went above and beyond. I felt so well looked after and enjoyed the room, the high floor balcony, the views, the pool, Westlight, the drinks, the decor, the ambience, the bottle of wine upon my arrival, everything was just wonderful.

Great place to stay, I had an amazing time

The William Vale is just a fabulous place to stay in Williamsburg. Great location, wonderful pool, fantastic views and balconies, great coffee on the first floor cafe and super friendly people. Oh, and the room was just lovely too! I will be back!

The restaurant option for breakfast wasn’t great but the staff at the pool was really nice and so was kara at the front desk

Love the hip trendy area. Love the view. Love the bed. The staff was ok. The elevators was scary. The limited access to the pool and roof top traveling with my teenage was an inconvenient. They get a 7 out 10.

The customer service was top notch. The view of Manhattan was breathtaking. One of the best hotels I’ve ever stayed at.

I stayed at The William Vale as part of a solo trip and would highly recommend. From the safe and central Williamsburg location, the friendly and attentive staff to the clean, comfortable rooms and seamless pool experience - will definitely stay again.

N/A

It was a Fabulous 4th of July 4dy Staycation, full circle for me and My Love. We'll definitely be back to enjoy the Vibes, we loved it!!

Modern, boutique feeling, amazing views

Amazing party’s a lot of noise but music noise so good for adults rooftop is Amazing! The views are amazing!!!

Amazing property and hotel. Pool was awesome but the pool manager was awful and rude.

The hotel was neat and clean. The ambience was amazing. Great poolside my wife and I had a blast.

Many of the workers seemed bored. I realize it was July 4 and they were busy, but no one offered to help with the bags seven phone calls to a voicemail. TV stopped working after dinner. Nice room, beautiful view, but the lack of attention would keep me from recommending the hotel.

It was nice I wish I was able to use my Expedia platinum tier membership when I booked it tho….

Hotel is cool, and restaurants, rooftop all great. Rooms are a bit small but have views and balcony is a big plus. Housekeeping was great and rooms were very clean. Only complain is that Front Desk & Concierge need to answer phones from room guests. Otherwise excellent

The staff was very accommodating.

Very nice hotel, located by multiple parks. It is also pet friendly. Wish the room had a small microwave.

floor under construction. no room service. NOT 4 STARS

Some of the staff members are great. The guys who work at valet parking and carry your bags to your room are friendly and efficient . However, rest of the staff lacks proper training. Check- in was a mess and took longer than necessary . Room was not well cleaned, hairs in closet drawers. Only two elevators which are extremely busy ,so long wait for elevator. Noisy with continuous music in weekends .

awful experience all around

Absolutely loved our stay. Our room was decent size and clean. The room needed some touch ups with paint and lock being broken on door. Service was Absolutely wonderful here. Our favorite part was the pool. So clean and Isabella and Brian took such good care of us, they were friendly and attentive. Our check in and check out was seamless. We will 100% be back to do a longer stay as this is my new favorite hotel in NY.

Great view, clean room.

Stay was perfect location

It was fantastic

No complaints.

Beautiful building Great location in hopping and happening Williamsburg

Overrated

What a stay!!

Clean room, lovely view from the balcony. The bed was very comfortable!

It was really good experience from the top. The night lights were very beautiful.

I loved it

Great

An amazing stay at the William Vale! The hotel is stunning, the restaurant is amazing, and it is in a beautiful area.

Beautiful hotel and excellent, responsive staff. Restaurants had unique offerings presented with style and flair. The room was ergonomic perfection and aesthetically refreshing. Excellent hotel and staff.

Great hotel—awesome rooftop restaurant/bar with spectacular views of Manhattan

Groovy place close to Greenpoint and all the restaurants in the area

The price during the week was reasonable and the room and view were outstanding

The place was amazing. Especially with the city view

The staff was caring and helpful. I will recommend the William Vale to my family and friends. rlw

We have stayed before and really love it. Will always stay there when in Williamsburg

Great location. Loved the rooftop bar. Leuca was a great restaurant.

Lovely stay!

Great hotel, excellent views from our room

The hotel service was excellent.

Great for quick weekend visit

Lived up to my expectations. The views were incredible, the room as cozy, and the staff was super friendly. Both of the restaurants I visited were also great. I was able to walk to several restaurants and bodegas and there was easy access to the subway. I would absolutely stay here again.

Rooms were spacious and clean. I was able to check in early at no charge

Great views of the city and water. Beautiful

The most amazing views! Small rooms but hardly in there. Would definitely come back. Room service was also so quick!

Nice

It has a beautiful property, helpful staff, and incredible views. The only issue is that we came between seasons so the pool was closed as were the outdoor saunas so no outdoor benefit but allowed us more time to explore the neighborhood.

This is a very nice hotel with views of Williamsburg and the Manhattan Skyline. The rooms are comfortable and modern, and the staff is very friendly!

The hotel was beautiful was in a very popular area so there was lots to do in the surrounding area of the hotel. The delight was so nice cute. This is a perfect hotel for a cute couples weekend or girls retreat. It just is very expensive and you don’t feel as though you get bang for your buck since you don’t have free access to the sauna on the roof and the shower was not cleaned thoroughly. The VIP amenity seemed to be nice when they provided a small bottle of wine. The staff was nice the view was nice. The balcony was such a great touch along with the robes and slippers. It just felt like everything had an expense which took away from the experience feeling hospitable and accommodating.

I was very disappointed with the cleanliness of the room upon our arrival. The floor had crumbs, and there were clothing tags left on the couch. The most concerning part was opening the toilet to find dirty tissue left behind, which was unacceptable. I had been looking forward to staying at the hotel, but this experience completely changed my impression. While the staff were very kind and did their best to assist, the situation left us feeling uncomfortable, especially since there were no other available rooms. Unfortunately, we decided to leave the hotel altogether.

Nice

Great property! Great location!

Check in process was terrible. Head concierge is extremely rude and dismissive of hotel guests needs

First time in NY. The vale was a perfect location to walk around to get food or go shopping! The view was amazing from the balcony. Definitely will stay here again

Great area. Few venues for activities. Great area and vibes.

The reception is very nice and good to stay. Will def comeback for the view.

Saved money on Expedia. Hotel room was small like most New York hotels

I flew my Husband out for his birthday, paid for the works, balloons, champagne, chocolate roses. The balloons were a waste of money $300. The chocolate wasn’t as expected. It was a miniature box of chocolates. Just a total waste of my money. The living room furniture was outdated hard to sit on, very uncomfortable. The living room was super small and had no room to walk around. The front desk lady was rude and condescending. We will not be coming back to stay!