The Ritz-Carlton New York, Central Park

We thoroughly enjoyed our stay, it was perfect for a 5 night stay in NYC. Staff were friendly and helpful and the housekeeping was exceptional

Excellent!

Gym was clean and very good.

5 Star

Bad

breakfast was great

Aside from the location, nothing at the hotel was worth the price. The rooms had a terrible smell and felt cramped and poorly designed. Overall, a complete disappointment — one of the worst hotels I’ve ever stayed in. Aside from the location, nothing at the hotel was worth the price. The rooms had a terrible smell and felt cramped and poorly designed. Overall, a complete disappointment — one of the worst hotels I’ve ever stayed in.

Exceptional

The view of the park was great.

Passable

Super spa - got a great facial, and the steam room was high quality (fast to warm up, good steam). Very friendly and helpful staff including concierge and doormen

We had a wonderful experience. Jenny at the front desk saved my birthday weekend by finding a room with a park view that I really wanted. It was heavenly to wake up and see the Park sunrise in the morning and the lights at night. The doormen were exceptionally friendly and always remembered me with greetings. The rooms was nicely decorated. We did not check out the spa.

Well located across the street from the park. Nice gym and great spa (La Prarie). Very helpful and friendly staff - from the doormen to the concierge (who made great restaurant recommendations) to the exacting cleaning team. A fabulous stay

Exceptional

Amazing spa - Naima gave me a fabulous facial. Very relaxing, high quality products (La Prairie) and good steam room.

The rooms were very comfortable. Perhaps could do with tea or coffee making facilities which were sadly lacking. I asked for a rollaway bed for one of the rooms but it was not there when we arrived at midnight. All we wanted to do was go to bed but we were not able to. A fiasco ensued, we had to wait ages - not good, we were not at all happy.

Front desk excellent

Large comfortable room. Fast WiFi. Everyone provided excellent service. Highly recommended.

Large comfortable room. Fast WiFi. Everyone provided excellent service. Highly recommended.

Staff duplicated charges on my card

Staff duplicated charges on my card

Also, I was charged twice for the second night!!! Jenny at the check in desk, did this. She didn’t bother to see that I booked thru a 3rd party… All this money was held up!!! What if I couldn’t afford all those authorizations ?!?!?! Anyway… Never going back there…

Also, I was charged twice for the second night!!! Jenny at the check in desk, did this. She didn’t bother to see that I booked thru a 3rd party… All this money was held up!!! What if I couldn’t afford all those authorizations ?!?!?! Anyway… Never going back there…

Superb

Location

Location

Exceptional

The best breakfast in town with an exceptional guest service. Just fabulous. I loved everything:):):)

The best breakfast in town with an exceptional guest service. Just fabulous. I loved everything:):):)

Great location, staff extremely friendly and always willing to help. Room was very well furnished and felt new and very well kept. Have stayed here before and wasn't disappointed, will stay here again when we come back. Nothing

breakfast is OK in terms of the actual food but the vibes are great. the room was spacious, very well designed and in good condition. service is excellent at all times.

breakfast is OK in terms of the actual food but the vibes are great. the room was spacious, very well designed and in good condition. service is excellent at all times.

Great experience

Great experience

Great hotel

Great hotel

Bad

Very good

Spa experience was amazing!

Spa experience was amazing!

Exceptional

Location, room comfort, and great staff

Location, room comfort, and great staff

Joe the doorman is a prince !!! He rememberd us from a visit two years ago . Joe treated us like family .! We love Joe .! Love central park Ritz- Carlton ! Love NYC!!! Bob &Shari from Texas

Joe the doorman is a prince !!! He rememberd us from a visit two years ago . Joe treated us like family .! We love Joe .! Love central park Ritz- Carlton ! Love NYC!!! Bob &Shari from Texas

Súper bien ubicado, muy bonitas habitaciones, precioso el GYM

Súper bien ubicado, muy bonitas habitaciones, precioso el GYM

Great and kind staff Very clean Very good and fast room service Of course the view from the suite was amazing Nothing

Jenny at the front desk was amazing and made a great experience for my daughters on Thanksgiving

Jenny at the front desk was amazing and made a great experience for my daughters on Thanksgiving

Good Good

Good Good

Upon arrival Jenny at the front desk created a phenomenal magical experience for my daughter and myself! We were catapulted into a wonderful holiday spirit! Also the concierge made a reservation for us prior to our Lion King show....the restaurant and staff amazing! Delicious! We were early and they did but rush us and Stefano gave me a pen for our traditional hang man games. The VIP experience watching thanksgiving parade was FABULOUS! Hot chocolate and marshmallows, security smiling and the front door man noticed it was too packed up front so he brought us to the side so my daughter had prime views of Bluey! Thank YOU this was much needed we needed our spirits lifted....see you soon

Upon arrival Jenny at the front desk created a phenomenal magical experience for my daughter and myself! We were catapulted into a wonderful holiday spirit! Also the concierge made a reservation for us prior to our Lion King show....the restaurant and staff amazing! Delicious! We were early and they did but rush us and Stefano gave me a pen for our traditional hang man games. The VIP experience watching thanksgiving parade was FABULOUS! Hot chocolate and marshmallows, security smiling and the front door man noticed it was too packed up front so he brought us to the side so my daughter had prime views of Bluey! Thank YOU this was much needed we needed our spirits lifted....see you soon

Great

Great

The best hotel to stay in NY. Location, service, safe and all. If you are able to afford this hotel please don’t hesitate. You will get reward. All was perfect.

My favorite hotel of all time. Best staff Robinson at the check in made it so special!

My favorite hotel of all time. Best staff Robinson at the check in made it so special!

Fantastic!!

Fantastic!!

We had the suite, but it was pretty small. Well, for Manhattan, I would say it was acceptable.

Check-in was scheduled for 4:00 PM, and although we arrived with the hotel car directly from the airport, we still had to wait over an hour for our room to be ready. Breakfast was okay — it’s à la carte only and a bit overpriced for the quality offered. The gym, on the other hand, was excellent: clean, spacious, and well equipped with high-quality machines. The common areas were tidy and well maintained.

Check-in was scheduled for 4:00 PM, and although we arrived with the hotel car directly from the airport, we still had to wait over an hour for our room to be ready. Breakfast was okay — it’s à la carte only and a bit overpriced for the quality offered. The gym, on the other hand, was excellent: clean, spacious, and well equipped with high-quality machines. The common areas were tidy and well maintained.

Kind and welcoming staff!

Kind and welcoming staff!

Above and Beyond!

Above and Beyond!

Convenient Lobby area was a bit small

We recently stayed at the Ritz for my wife's 40th birthday, and we were not disappointed! Their attention to details was impeccable, the kid friendly check-in (kids actually have their own check-i

We recently stayed at the Ritz for my wife's 40th birthday, and we were not disappointed! Their attention to details was impeccable, the kid friendly check-in (kids actually have their own check-i

Good location for an overnight stay

Good location for an overnight stay

Great

Great

Liked the cleanliness. There no proper lobby for the guests to sit or wait.

Liked the cleanliness. There no proper lobby for the guests to sit or wait.

Our particular room smelled like smoke. Someone was definitely smoking cigarettes there before us and I guess they couldn’t get the smell out. Room was otherwise clean. Everything is dated in the room, carpet looks old.

Our particular room smelled like smoke. Someone was definitely smoking cigarettes there before us and I guess they couldn’t get the smell out. Room was otherwise clean. Everything is dated in the room, carpet looks old.

Yes, you are on Ritz and next to Central Park but the surround area is dirty and a lot of people selling any kind of stuff.

Yes, you are on Ritz and next to Central Park but the surround area is dirty and a lot of people selling any kind of stuff.

Everything about this hotel was amazing. From the staff and service to the beautiful room. We will for sure be coming back!

Everything about this hotel was amazing. From the staff and service to the beautiful room. We will for sure be coming back!

Ritz Carlton has a reputation for excellence and we experienced it at our recent stay. It was exceptional.

Ritz Carlton has a reputation for excellence and we experienced it at our recent stay. It was exceptional.

The customer service here was exceptional and the rooms immaculate. We loved it.

The customer service here was exceptional and the rooms immaculate. We loved it.

Outstanding!

Outstanding!

Very convenient location and very friendly staff.

Almost everything

Location Everything was terrible from the level of customer service to the cleanliness was very poor would not recommend at all this is not a 5 star hotel

Wonderful and clean property, and very kind staff. It was a very enjoyable stay.

Wonderful and clean property, and very kind staff. It was a very enjoyable stay.

Exceptional

Staff were excellent - nice, helpful and SUPER FRIENDLY

Exceptional

The location and the fact that they were extremely pet friendly

The location

The location

Superb

Location. It was clean and well appointed. The staff was courteous and eager to please. I had requested a park view suite on a high floor, however, was given a suite on the 3rd floor where I could only see the tree tops and flagstaff in front of the hotel. I requested to move but was not accommodated. The room was small and needed a face-lift.

The staff at the ritz is always top notch. Thank you! The tv in my room needs an upgrade though. Very old fashioned. I couldn’t cast shows to it and the audio was very poor. Other than that, everything was so amazing.

The staff at the ritz is always top notch. Thank you! The tv in my room needs an upgrade though. Very old fashioned. I couldn’t cast shows to it and the audio was very poor. Other than that, everything was so amazing.

Location The service and some of the staff were terrible. Bryan at the concierge was very rude and made us wait for 20 mins at the front desk and when we told him about the wait time he was rude and argued with us and said “I didn’t make you wait for 20 mins” This is not the service expected from Ritz Carlton. The Bellboys were extremely helpful but the higher management was very rude. We had to keep requesting for cleaning of the room. It was not done in one go. It was like staying at a 2 star hotel. Very very poor service!

Good location near central park. Overpriced, small rooms and old furniture.

excellent service

excellent service

Passable

Location, view, helpful and friendly staff

Location was perfect Room was very good with great bathroom Lounge bar and general areas not as good as I would have expected. Lounge, bar and general areas not as good as I would have expected.

Great location. The manager Joel moulghon treat me so bad, he was rude to me. He even tried to humiliate me. He has no human relations!!!! Also my original room at the ritz had a lot of problems, the water was black and The curtains were broken!!!

It’s always the friendly staff the clean rooms nice linens and top food

It’s always the friendly staff the clean rooms nice linens and top food

Great location, but did not like to see so many street vendors just outside the front doors

Great location, but did not like to see so many street vendors just outside the front doors

Outstanding service/hopitality. Lovely stay.

Outstanding service/hopitality. Lovely stay.

The staff was friendly and attentive.

The staff was friendly and attentive.

Excellent

Excellent

Hotel no updated, they shouldn’t charge to much money with this kind undated Hotel

Hotel no updated, they shouldn’t charge to much money with this kind undated Hotel

I have stayed at your hotels several times. Always five star in every way. Thank You

I have stayed at your hotels several times. Always five star in every way. Thank You

we loved our stay, the gym was clean, emasculate, nice and moderate size and a nice movement separate gym.

we loved our stay, the gym was clean, emasculate, nice and moderate size and a nice movement separate gym.

Ritz Carlton is amazing. Their service is great.

Ritz Carlton is amazing. Their service is great.

The absolute best! Exceptional customer service. They go above and beyond to make sure you know you are loved and welcome! The premises are gorgeous! The room is immaculate. I don’t want to ever stay anywhere else again. Beyond five stars!!!!

The absolute best! Exceptional customer service. They go above and beyond to make sure you know you are loved and welcome! The premises are gorgeous! The room is immaculate. I don’t want to ever stay anywhere else again. Beyond five stars!!!!

Amazing hotel. Makes you feel like a celebrity

Amazing hotel. Makes you feel like a celebrity

I love this hotel. I feel the most safe here! The views of Central Park and the quite atmosphere, the beautiful rooms. I love it!

I love this hotel. I feel the most safe here! The views of Central Park and the quite atmosphere, the beautiful rooms. I love it!

Growing up all you ever hear is comparison to the Ritz how it’s the best and the fanciest. The crem de la crem allegedly. The staff was amazing, Thomas the concierge was amazing helped up plan our day and treated us amazing. The room however was lackluster the view of Central Park was nice, however the mold in the shower team with poorly cleaned room with thick layers of dust on doors and phones etc teamed with a rock hard bed that was not comfortable my disappointed was immeasurable. This is supposed to be the absolute best and it was no where near Espically for the price would considered many others before going back.

Growing up all you ever hear is comparison to the Ritz how it’s the best and the fanciest. The crem de la crem allegedly. The staff was amazing, Thomas the concierge was amazing helped up plan our day and treated us amazing. The room however was lackluster the view of Central Park was nice, however the mold in the shower team with poorly cleaned room with thick layers of dust on doors and phones etc teamed with a rock hard bed that was not comfortable my disappointed was immeasurable. This is supposed to be the absolute best and it was no where near Espically for the price would considered many others before going back.

For our annual January return to NYC we opted to stay at the Ritz Carlton Central Park and were delighted it was as nice/quality and elegant as it has been for a past stay. It is our first choice for the future.

For our annual January return to NYC we opted to stay at the Ritz Carlton Central Park and were delighted it was as nice/quality and elegant as it has been for a past stay. It is our first choice for the future.

Highly recommend the Ritz-Carlton at central park

Highly recommend the Ritz-Carlton at central park

Perfection in all categories

Perfection in all categories

The staff are super nice and helpful. Our room was very comfortable, bed lovely and I loved having a tub. The room was very well equipped with wine and champagne glasses and a very well stocked fridge with drinks and snacks. The room had a steamer for your clothes too and bathrobes. The only thing missing is an ice machine on the floor, so you have to order ice and have it delivered. And a big bummer is no coffee machine in the room. Which is disappointing. But you can go down and get coffee in the lobby in the morning. Which is not great of course. Especially if you are working in the room most of the day. As my husband was. Otherwise a perfect stay.

The staff are super nice and helpful. Our room was very comfortable, bed lovely and I loved having a tub. The room was very well equipped with wine and champagne glasses and a very well stocked fridge with drinks and snacks. The room had a steamer for your clothes too and bathrobes. The only thing missing is an ice machine on the floor, so you have to order ice and have it delivered. And a big bummer is no coffee machine in the room. Which is disappointing. But you can go down and get coffee in the lobby in the morning. Which is not great of course. Especially if you are working in the room most of the day. As my husband was. Otherwise a perfect stay.

A heartfelt thank you to the Ritz Carlton in Central Park for turning our stay into a symphony of elegance and comfort. Your team's commitment to excellence made every moment extraordinary. From the regal rooms to the impeccable service, you transformed our visit into a memorable masterpiece. Gratitude for the luxurious escape in the heart of the city – you truly know how to elevate hospitality to an art form!

A heartfelt thank you to the Ritz Carlton in Central Park for turning our stay into a symphony of elegance and comfort. Your team's commitment to excellence made every moment extraordinary. From the regal rooms to the impeccable service, you transformed our visit into a memorable masterpiece. Gratitude for the luxurious escape in the heart of the city – you truly know how to elevate hospitality to an art form!

Great stay! Our housekeeper Lea was really nice and she always had our room perfectly cleaned. :))

Great stay! Our housekeeper Lea was really nice and she always had our room perfectly cleaned. :))

Hotel doormen were more interested in their phones than they were with the guests. Constantly paying more attention to themselves rather than assisting guests with doors and luggage. Hotel lobby bar staff place our order incorrectly twice and check in never bothered to notify us our room was ready. Great location, disappointing staff, not worth the value for the money.

Hotel doormen were more interested in their phones than they were with the guests. Constantly paying more attention to themselves rather than assisting guests with doors and luggage. Hotel lobby bar staff place our order incorrectly twice and check in never bothered to notify us our room was ready. Great location, disappointing staff, not worth the value for the money.

Really enjoyed our stay, especially the location which is directly across the street from Central Park. We had a beautiful of the park each morning. Convenient to so much. Staff was very friendly and accommodating. Would definitely stay here again.

Really enjoyed our stay, especially the location which is directly across the street from Central Park. We had a beautiful of the park each morning. Convenient to so much. Staff was very friendly and accommodating. Would definitely stay here again.

Great location and wonderful facilities.

Great location and wonderful facilities.

Nice surprise in room for the marathon runner

Nice surprise in room for the marathon runner

Quiet hotel with all the facilities of Central park

Quiet hotel with all the facilities of Central park

Very clean and excellent service

Very clean and excellent service

Great service

Great service

Fabulous stay, unbelievable views of the park, staff was super friendly

Fabulous stay, unbelievable views of the park, staff was super friendly

The check-in 4:00 PM time was not honored, the room was not ready. Staff provided an upgrade and was very courteous which definitely helped.

The check-in 4:00 PM time was not honored, the room was not ready. Staff provided an upgrade and was very courteous which definitely helped.

most of the staff was excellent. the only exception being the table attendants in the restaurant downstairs. they got various details of our order wrong several times. the room while small was well equipped and pleasant. the front desk was very accommodating and professional

most of the staff was excellent. the only exception being the table attendants in the restaurant downstairs. they got various details of our order wrong several times. the room while small was well equipped and pleasant. the front desk was very accommodating and professional

Great location right in front of Central Park and few steps from 5th avenue. Our rooms were spacious and with a beautiful view (21st Level).

Great location right in front of Central Park and few steps from 5th avenue. Our rooms were spacious and with a beautiful view (21st Level).

This is an exceptional hotel where the service makes the price tag worth it. Keep it up Ritz crew

This is an exceptional hotel where the service makes the price tag worth it. Keep it up Ritz crew

The most beautiful place and location i stayed at. Everything was clean and amazing.

The most beautiful place and location i stayed at. Everything was clean and amazing.

wonderful hotel for travelers who like the goods and got the bag!

wonderful hotel for travelers who like the goods and got the bag!

Nothing short of exceptional at the Ritz-Carlton. Every single staff member was friendly, courteous, and wend above & beyond to make our stay very special and memorable. A very specific thank you goes to Diana H. for all her hard work and kindness

Nothing short of exceptional at the Ritz-Carlton. Every single staff member was friendly, courteous, and wend above & beyond to make our stay very special and memorable. A very specific thank you goes to Diana H. for all her hard work and kindness

Just ok not worth the money

Just ok not worth the money

Lovely staff and accommodations. The location is perfect.

Lovely staff and accommodations. The location is perfect.

Perfect service

Perfect service

Property was convenient for us and walkable.

Property was convenient for us and walkable.

Lovely stay - I always appreciate the great service and love the location of this Ritz.

Lovely stay - I always appreciate the great service and love the location of this Ritz.

If you want a high-end experience this is the spot for you. We had an amazing trip and stay. You will find you are close to everything as well. Walk out the door to the right to find tons of shopping or to the left for amazing pizza at Ella Mozzarella, shops and more. The park is absolutely beautiful as well.

If you want a high-end experience this is the spot for you. We had an amazing trip and stay. You will find you are close to everything as well. Walk out the door to the right to find tons of shopping or to the left for amazing pizza at Ella Mozzarella, shops and more. The park is absolutely beautiful as well.

Excellent for a premium price and would happily pay again.

Excellent for a premium price and would happily pay again.

This Rits are my favorite hotels you can’t never go wrong . The hotel is impecable beautiful Christmas decorations and perfect location . The only thing I didn’t like and I really like to see it improved it’s the service at the restaurant/bar , they are understaffed and meals takes very long something at breakfast we have to wait over an hour to get your food and you have to be calling the staff for coffee , they are very friendly and try to make you feel welcome but they can’t run a complete restaurant full in capacity with 2 or 3 servers sometimes less , that will be my only dissatisfaction

This Rits are my favorite hotels you can’t never go wrong . The hotel is impecable beautiful Christmas decorations and perfect location . The only thing I didn’t like and I really like to see it improved it’s the service at the restaurant/bar , they are understaffed and meals takes very long something at breakfast we have to wait over an hour to get your food and you have to be calling the staff for coffee , they are very friendly and try to make you feel welcome but they can’t run a complete restaurant full in capacity with 2 or 3 servers sometimes less , that will be my only dissatisfaction

Service experience at the front desk does not reflect a luxury hotel brand. Very mass produced. Very Disappointing!

Service experience at the front desk does not reflect a luxury hotel brand. Very mass produced. Very Disappointing!

Awesome hotel and nice staff!

Awesome hotel and nice staff!

It was a great stay at the Ritz, service amazing and friendly. Room impecable and big. Location the best!

It was a great stay at the Ritz, service amazing and friendly. Room impecable and big. Location the best!

Some staff very helpful but some seem like they could be in another place. Room small but clean and the beds very comfortable —a little dated on the bathroom and toilet. We had to call maintenance on one night. Everything very expensive especially breakfast.

Some staff very helpful but some seem like they could be in another place. Room small but clean and the beds very comfortable —a little dated on the bathroom and toilet. We had to call maintenance on one night. Everything very expensive especially breakfast.

Excellent all around from the second we got there until we left. Great location, staff was extremely friendly and helpful and rooms were clean and spacious. Would go back there anytime! Thanks

Excellent all around from the second we got there until we left. Great location, staff was extremely friendly and helpful and rooms were clean and spacious. Would go back there anytime! Thanks

Hotel breakfast or drinks are silly-expensive but from Al the Doorman back to Al when our car was ready: It was First Class.

Hotel breakfast or drinks are silly-expensive but from Al the Doorman back to Al when our car was ready: It was First Class.

Nice Hotel. Great Location.

Nice Hotel. Great Location.

Nice property. Great location Concierge was good. Trying out the 4 Season for the last 3 nights in NYC let’s see how they compare…

Nice property. Great location Concierge was good. Trying out the 4 Season for the last 3 nights in NYC let’s see how they compare…

A soon as I walked into my room I felt so good. The room was immaculate and smelled so fresh. I love you Ritz Carlton. Loyal member for many years.

A soon as I walked into my room I felt so good. The room was immaculate and smelled so fresh. I love you Ritz Carlton. Loyal member for many years.

I enjoyed my stay at your property. This is my favorite property and the location is perfect. I found the interior decorating to be a bit bland compared to ritz carlton hotels.

I enjoyed my stay at your property. This is my favorite property and the location is perfect. I found the interior decorating to be a bit bland compared to ritz carlton hotels.

Place was perfection.. from the minute you are greeted until you leave

Place was perfection.. from the minute you are greeted until you leave

Exceptional stay. Comfortable rooms that are clean and quiet, attentive staff, great amenities and central location.

Exceptional stay. Comfortable rooms that are clean and quiet, attentive staff, great amenities and central location.

Always a delight to experience the Ritz Carlton Experience. We enjoyed EVERYTHING about our stay and can not way to visit again!

Always a delight to experience the Ritz Carlton Experience. We enjoyed EVERYTHING about our stay and can not way to visit again!

Also valet parking was a ridiculous. They ask we call 45 ahead of time. Which I did prior to checking out. But it took 2 hours for them to get my car. (apparently they partnered up with a new garage)

Also valet parking was a ridiculous. They ask we call 45 ahead of time. Which I did prior to checking out. But it took 2 hours for them to get my car. (apparently they partnered up with a new garage)

Perfect everything !

Perfect everything !

You ruined our plans, we had specifically made a reservation for a deluxe room with 2 double beds and the hotel did not honor our reservation, we asked them to change the room to what was agreed on the reservation and they said they can’t and offered we pay another $3000 to get a suit! the 4 of us ( 2 adults and 2 toddlers) ended up in a room with one bed. This is unacceptable. We (4) ended up on the same bed which is not really a big bed either. They gave us a baby crib instead which was too small for a toddler. Terrible experience, I will never use orbitz again to make a hotel booking.

Great Hotel!

Our stay was wonderful in every way. Friendly, professional and helpful staff who go way above and beyond to make the experience memorable. Perfect mid town location across the street from Central Park and an easy cab ride from LaGuardia airport. Look forward to staying again at the Ritz Carlton!

Hard to fault our stay here. Great location by Central Park and between 5th and 6th Avenue. The staff are amazing, very welcoming and helpful. We got a room with park view which was spacious and had a large bathroom. The only criticism I would have is that the cocktails at the lounge are extremely pricey - $26 for a martini!

No microwave or coffee in the room. All amenities were closed due to Covid. Room service coffee at $18 per cup is an insult. The room was small and faced the brick wall. All foe $1100 a night. You should be embarrassed to call this a high end hotel.

The Ritz is an Oasis. Everyone I came in contact with was wonderful.

This is not a typical Ritz Carlton stay. Staff is great , however we were not made aware of NO valet , no bars, no restaurants . While others hotels are back to normal the Ritz is blaming Covid restrictions.

Hotel was exceptional- city is opening back so hopefully the hotel restaurant and bar will be reopening soon as well. Doorman was great-👍.

Overall disappointing for a Ritz

Such a special place to stay- like a warm home away from home. Welcoming and warm, clean and modern. The staff is truly amazing! Can’t wait to come back!!

Staff goes out of their way to help. Very nice rooms. Wonderful location. Only adequate fitness facility.

My entire stay was fabulous ! The staff is so friendly and professional!! One word that describes my room is PERFECT!!

Hotel is nice enough, but some of the pieces in the room were a little off — bathroom light ended up going out, the holders for the blinds cords were coming out of the wall. The biggest issue I had was the smoke detector. For some reason, they placed the one in this room directly over where your heads sit in the bed. The green light casts a pretty bright light straight down (especially when all the lights are out and it was directly in my face and kept me up most of the first night I was there). I mentioned it to the front desk saying it was pretty annoying during the night and I know you can’t disconnect the smoke detector). The response was, no, there’s nothing they could do. This light isn’t a sensor or anything, it just shows the status — green if all ok. I have the same ones at home and they give off the same light — you can see the pattern on my floor at night, but it’s placed in a part of the room where the bed would never be placed. In a room that’s $1,000 a night, I’d expect a little more than ‘no, can’t do anything about it.’ Especially when I’ve said it kept me up most of the night — put a pillow over my head for some while trying to sleep. Second night we were there, I took a small piece of the label off a small bottle I had and stuck it over the light — problem solved — but still... pretty disappointing.

I was never given a form to sign for $300 per day for the Club Lounge like your stupid manager said on the 27th of December upon receipt of my invoice. I have no record of any form that I would have signed giving you people permission to charge me $300 PER DAY for cheap champaygne and inadequate food for that type of price. I tried to tell your manager that I had not signed any form and she did not produce one for me. She merely stated that I signed a form of which I have no record of. I was told by your manager Kamal Elmaftahi that I would have access to the club for 2 people for $300 added to my room. There was no mention that this charge would be PER DAY. I want all but $300 removed from my invoice and I have every intention of placing a formal complaint to my credit card company. I have all the e-mails from your management team to verify that there was no mention of $300 per day being charged to my room during my week long stay. You need to learn to cater to a single traveler especially older women who will end up with more money than anyone else as we will live longer. I will never ever spend another dime in this shoddy hotel. Cathy Weathers

This was NOT the room I booked. The room looked completely different than the website description. The restroom was disgusting and the concierge was not friendly.

This is an amazing property with wonderful service from all touchpoints - the doormen, concierge, check in and room service. Rooms wonderful. Spotless and bright. Great smart tv with cable, etc. Will return time and time again. Only thing that I didn’t like was the price of the coffee in the restaurant. It’s by far THE most expensive I have had in any hotel anywhere . Seriously, we would have frequented the restaurant more if the pricing wasn’t so stratospheric. Don’t let that put you off the hotel though, it is great.

Customer service was fantastic! Lovely view of Central Park! Close to tons of stuff (Broadway, shops, Central Park, museums)!

Great place. Room was fantastic. Good service. Would stay again.

The hotel is amazing, great staff and service, nice spa, beautiful rooms and views, with a private lounge that I found to be very convenient and comfortable. But what makes this a truly special hotel is the amazing location.

We frequent at the ritz in Toronto so My girlfriends and I booked the ritz Central Park for a birthday girls weekend and it was nothing short of amazing. The staff from check-in all the way to check-out was phenomenal. Cassidy set up a little birthday treat in our room for our friend and a picnic blanket for us to use for our Central Park picnic, she was so quick at replying and made our stay special. Keoni secured us a last minute reservation at Catch which truly made our trip! Sanjit checked us in at concierge and we immediately knew we were in good hands. We had such a blast and were taken care of well beyond our needs, no matter what time of day it was. I would recommend this spot to anyone!

Wish I could give a good review of this place because the hotel it’s self was beautiful, but unfortunately my Louis Vuitton gift card was stolen from my wallet, which was left in my pocketbook in the room. I did not notice it was stolen until we were at the airport and I went to pay for some items at the gift shop and I noticed it was not in my wallet. My husband paid for most, if not all of the things we did during this trip so I was unaware this item was not in my wallet until then. I’m upset at myself for not using the room safe to lock up my wallet as I usually do when at a hotel. The one time I don’t my item comes up missing! This is so sad to know that you can spend over $500/ night to stay at an expensive, prestigious hotel and still be stolen from. I don’t understand how people can take from others!!! This is definitely a learning lesson for me, and to make matters worse all they did was conduct a “investigation “ and then Marriott claims called me telling me that “ it was my fault because I did not lock my items in the safe, and there is nothing they can do”. This was such a disappointing experience to know this type of thing can happen at a hotel like this. The managers at this hotel could care less about this issue, and acted like I was lying about this incident. As I was told that “ this type of thing does not usually happen here”. Well it does and it happened to me! I am contacting Louis Vuitton to see if they can cancel the gift card. Such a bummer to have such

They should tell you ahed of time that you will be staring at a brick wall. Those rooms should be $300 a night, not $800 per night.

we had an amazing stay at the Ritz on Central Park South. they upgraded our room to an incredible suite overlooking Central Park. was the nicest hotel room I have ever stayed in and made my wife’s Bday incredible. the service levels were impeccable and they truly care about guests having a great experience. we will definetely be back next year!

Allround good experience. Staff were great except for doormen who were goofy

This hotel was amazing. The staff was very attentive and very kind to us. My wife even got a hug from Joe the door man when we left. Highly recommend.