The Muse New York

Such a nice boutique hotel. Close to the theatre district, a block from Time Square and nice restaurants near by. We did not have a car and walked everywhere. I used the hotel gym and it was a very well equipped place to exercise. I completely recommend this hotel.

Awesome staff

Express elevator was very efficient. Staff exceedingly friendly. Great location though getting to and from via Times Square less than ideal. World Cup soccer fans completely took over Times Square Friday night and it was very difficult for us to push through crowds to get back to hotel from our night out. Avoid walking through Times Square whenever possible!

Everything at the property (lobby, room, elevator, hallways, EVERYTHING) is impeccably clean. All staff members are friendly and attentive to your every need. The location is simply unbeatable! 5-10m walk from: times square, all the Broadway theaters, Rockefeller center, hells kitchen, etc. Easy access to all public transportation as well. We'll absolutely be staying at The Muse next time we're in NYC!

Great location, quiet , clean and helpful staff.

One of the best hotels we have stayed in!

Perfect hotel with perfect staff and a very convenient location!

clean rooms and excellent staff

Good location, spacious room, good housekeeping and maintenance.

bed comfortable, room spacious, high ceilings, clean, very well located in NYC one of the Peleton bikes was broken

Great staff! Great location! Have stayed before & will probably stay again. Thanks!

Lovely and clean. Staff very friendly, no extra charges added. 1 minute walk to Times Square. A few Metro stations within 5 minute walk. Would recommend. Noisy aircon but that is normal for NY hotels.

Very good boutique style hotel, two steps from the Times Square but on a quiet street. Rooms are clean. Beds are comfortable. Limited bathroom amenities, but soap, conditioner and hair dryer are there. Still and sparkling water and ice dispenser I believe on every other floor. Nice cafe/bar in the lobby. They serve decent coffee in the morning, baking goods, yogurt, juice etc. In the evening it’s a bar with a good cocktail list and sometimes even live music. They can store your luggage before and after.

Location . Close to most of the shows we were going to No coffee/tea maker in the room. Went downstairs to the restaurant to get a ONE cup of tea - $5.50! Then to make it worse, gratuity was already added and I believe my total for ONE cup of hot tea was about $7.70 Seriously?!?Having no coffee or tea in the room reminds me of Las Vegas where they also do that to make guests buy overpriced Starbucks in the lobby. Makes me want to not stay there again.

There are several reasons I liked the hotel. Great location. Not on Times Square so avoided the noise and crowds but close to everything. Short walk to Broadway, Central Park, all the big spots. The rooms were spacious for New York. Little restaurant on site. All great things. But the staff was NEXT LECEL.i was addressed by name every time I walked in the door. They knew everyone. So if you are looking for the boutique hotel they has it all, this is the one!

A gem! Perfect service and cute little restaurant. Great rooms and location

Exceptional

Had a dream great time!! This location is close to everything

Superb

Exceptional

Here for a quick work trip but would definitely stay again. Great hotel at a reasonable price and perfect midtown location. Very friendly staff!

Rooms are clean and spacious. Location is excellent. Small stuff: The bedside table lamps did not work. The outlets on the bedside tables did not work. Bathroom has no amenities other than soap and shampoo.

I would definitely stay here again. The room was nicely decorated and quiet from the outside noise. The hotel overall was great.

Location, gym No coffee maker in room; fridge too small

The customer service was excellent. Good, room service and amenities were as advertised. All the Ladies at Front Desk, and Manager were very helpful in that I am disabled with a walker. They were helpful to myself and my daughter who accompanied me in the stay. Knowledgeable about the area. Plan on definitely returning.

Room itself was quite spacious for the 4 of us adults. Most rooms in comparison in other NYC hotels were a lot smaller I believe from room measurements. Location is great in terms of train stations nearby as well, right next to Times Square so pretty good if it's your first visit to NYC. Storage of bags is also free which is nice as some hotels were charging a fee Room itself is a bit dated, the carpet on the floor felt a bit neglected and didn't feel clean at times.

Exceptional

Great stay in the heart of Times Square. Breakfast is good as well

Phone service wasn’t working so couldn’t communicate with the front desk and only every other floor had water refill stations. Overall I would recommend and would stay again.

Bad

Great location Nothing

Exceptional

The location is great, The room is bigger than expected. The staff is excellent! None

Simply the best!

Great stay!

Awesome stay! Will come back again

Daniel on reception, such a lovely guy My son's sofa bed was very thin, a few teething troubles that got ironed out afterwards and the TVs didn't connect to the internet

Although the theater district is very busy this hotel was great! Clean, quiet and the room space was surprisingly ample! The best was the lovely staff. I don’t love carpeting in a hotel but it probably helps either noise reduction or

Exceptional

Although the theater district is very busy this hotel was great! Clean, quiet and the room space was surprisingly ample! The best was the lovely staff. I don’t love carpeting in a hotel but it probably helps either noise reduction or

Excellent hotel, it will become our “go to” hotel for NYC. Close to all the theaters next to Times Square but super quiet (we got a back room). Very helpful and friendly staff. We had a tight schedule seeing a Broadway matinee and needing to get to the airport ASAP. They arranged a car and had our luggage ready as soon as we got back from the show. They offer a complementary continental breakfast that was excellent. Very comfortable beds, nice size room with comfortable sitting chairs, a solid 4 star hotel in my book! Highly recommended

Everything about the hotel is wonderful. It is officially my home away from home now!

From start to finish everyone at Muse provided great customer service and friendly interactions with their guests

Central location. Clean and tidy. Small gym. Humble breakfast.

The location was perfect. We did ask for a room on a higher floor because we had children with us.which we never really got.

The hotel's location was excellent. The staff were very polite and helpful. The room size was exactly as we wanted; an ideal room size for families with babies. The air conditioner in the room was very noisy. It needs servicing. There was a pitcher in the room, but no water. The cafe/bar was very inadequate; it didn't seem ideal for a meal or breakfast.

Very good

Room was clean, staff was super nice at check-in, our belongings were stored safely prior to check in, as well as when we left them after check out. Would definitely stay here again!

Very friendly, helpful staff. Close to Times Square & shopping.

The muse is a well located hotel that is well maintained with a helpful, and polite staff. The pricing is reasonable for the facilities and location. I’ve stayed there twice and will stay there again.

Perfect location, clean and friendly service personnel

Great location, friendly staff and good value hotel. Nice bar area downstairs. No drinking water in the room and filling the jug meant going downstairs to the cooler 2 floors away. Nothing in the mini bar so you needed to buy stuff and put it in. Not so bad after day one but when you arrive it would be nice. No hot drink making facilities either.

Close to Everything but not too close to Times Square, easy subway access and walking distance. Hotel was well maintained and the staff is friendly!

location is awesome. Staff were very helpful and nice. The crib was a playpen and it’s too dirty. Crib and playpen are two different things. And it’s too dirty.

Very good

Bad

Staffs are all kind. This was second time to stay.

Staff is friendly and welcome

Staff was very welcoming no and helpful

Biggest balcony I've had in NYC

I’ve stayed here multiple times. It has become my go to hotel. The staff is extremely friendly, and the rooms are always clean. It’s nice and close to Times Square.

Larger room than expected for central Manhattan and a great bathroom. Comfortable bed. Excellent staff service. Love the bell men who do a great job of storing and handling luggage. Very clean and we appreciated the good blackout shades. Only issues were that lighting in the bathroom is a little dim and we didn't have an easy spot to put our luggage (even though they are small roller bags). This location is right near Times Square, so expect noise. The hotel can't do anything about that. Dim lighting in the bathroom. Need more space to put luggage, especially since there's no room for a closet (standard situation for Manhattan)

Excellent location, just a 2-minute walk to Times Square. The room was relatively spacious for New York standards, and having a water filtration machine on the floor was a nice convenience. Overall, the size of the room and storage space were good. The balcony had no view and faced directly into another building, which also reduced privacy. Housekeeping service was inconsistent; for example, a broken glass was replaced only after 2 days and not properly renewed. The furniture and room fixtures felt old and worn. Sound insulation was very poor, with noise from other rooms and corridors clearly audible. Staff were generally not very friendly or welcoming. Breakfast was weak and overpriced if not included.

Exceptional

Exceptional

I went on vacation with my 87-yr. old mother and was really stressed about accessibility (she uses a walker), getting around town, etc. This hotel is very centrally located (we walked to see our show, no problem). But, the best part was the staff. They are all so welcoming, friendly, and accomodating. I will stay again the next time I'm in NY!

Great location friendly staff. Allowed us an extra hour for late Check out Large bathroom

Exceptional

Great location, nice sized bathroom and room. Good breakfast and bar options

Stayed there for 10 nights - Perfect location near Times Square and subway stops, rooms were spacious and very comfortable. The staff were lovely - special shoutout to the ones at the restaurant and breakfast was good Nothing as such - cooked breakfast option might have been good

Great staff - professional, polite, caring. Nice location. Spacious room. Comfy bad, good shower. Decent gym and coolers with hot/cold/sparkling water on all floors. Valet parking is somewhat expensive. Not the hotel’s fault, but even though my room was on the 10th floor, the noise from the outside was very loud in the evening while the city was being cleaned. The toilet

I loved the central location super close to time square but also very quiet considering how close we were. I have no complaints

Very good

The noise coming from the street was absolutely awful

Exceptional

I especially liked the staff. They were extremely helpful-- they knew our names and they were friendly. It felt like family. Alma and Diane adn Daniel were great- The housekeepers were also nice. Our room was lovely and I liked the bathroom especially. The room was clean and accomadating- The location couldn't have been better. The air conditioning in the first room wasn't the best- but when we were moved due to an over exuberant family of a graduating senior- the air conditioning in the new room was perfect. That's about it. The hotel was very nice

Exceptional

Exceptional

The staff was great. The location was great. My room was very comfortable, although showing a bit of wear and tear (knobs missing from lamps, a small tear in my bedspread, older and not particularly well-functioning soap dispensers in the bathroom). Just some little things that could have made a good stay better. And I really dislike the nightly "facilities fee." I know a lot of NYC hotels charge them, but they are ALWAYS irritating and seem like a bait and switch (the offered rate is not as low as it appears). I think any charges should be included in the nightly rate. This was an irritant as I checked out that will unfortunately be my lingering memory of The Muse. I hope it was worth it.

Very nice. Great location.

Pleasant

It was cleaned daily. Bed was comfortable. It was small but well appointed. Late charge fee for being 30 minutes late on check out.

Excellent room, the best location of NY. Near of everything

Quiet and lovely hotel. Very helpful staff. Phones did not work during our entire stay.

Superb

Excellent hotel, friendly personnel, perfect...

Thank you very much

Overall was a good stay at the Muse, third time in New York and was the most expensive hotel we have booked. You get nothing different here compared to other cheaper alternatives. However room was always clean and there was one friendly member of staff (man on reception) who was the only one who would speak. Damaged property, during our two week stay I had two damaged iPhone chargers when addressing with the staff the manager suggested I go buy a new one and get it reimbursed, being from the uk I couldn’t find any within my area. I was told I could resolve once home, it’s now been two weeks and I’m still yet to receive a response from the muse. Our first night we had no sleep due to noise, shouting cars, bins ( all outside of the hotel ) I went down early the following morning and was told I should have requested a ‘quite room’ (first I’ve heard of this). However after being told to bring all of our stuff back down we were given a different room at the back which was quite.

Breakfast is an insult for the guests ❗small window and you're allowed pick 3 items including coffee☹️ No fresh ingredients, no yellow cheese, just hard boiled eggs, yogurt & mussley, packed sliced fruits.. very insulting. Also - no Laundry service at the Hotel. You need to walk 10 minutes to the closest laundry, carrying it Poor not fresh Breakfast. No laundry service.

Beds are comfy and the shower is great. Little Opus is very inconsistent. Impossible to determine when they’re open and what they might be serving. No remote control in our room. Phone did not dial the front desk or any department. Apparently there was supposed to be a sign telling us that but there wasn’t. Way too close to Times Square.

Location AC is noisy

Location of hotel was excellent. Times Square was at the end of the street. There was a subway close by. Carnegie cafe just round the corner was lovely for meals at any time of the day. There was a nice pizza place a few doors down. The hotel had water stations on even numbered floors which was great. Nothing

Great location safe and clean hotel just one minute from time square

Clean atmosphere The bed.

This hotel was in a very convenient location, was modern and the rooms were very comfortable. We were on the 9th floor with a view of the building next door but it was somewhat quiet. I would definitely stay here again.

The Muse is always our go-to choice when visiting the city.

This strikes me as a dated property with a far below average bar and breakfast service. Room was clean but nondescript. It was a very busy hotel week in NYC which is why I stayed here. Many of my preferred hotels were sold out or nearly $2,000/night. There was no water provided in the room (at over $900/night) and there was nothing in the minibar for purchase. It was like being in a hotel room during Covid.

The Muse is always our go-to choice when visiting the city.

All the staff were friendly and helpful. Our room was spacious and very clean. The hotel is perfectly situated to walk to the theaters. Definitely recommend Nothing

Staff super friendly, and free water was a big bonus Nothing

Location, room size, cleanliness No kettle/coffee maker in room

All the staff were friendly and helpful. Our room was spacious and very clean. The hotel is perfectly situated to walk to the theaters. Definitely recommend Nothing

The staff were great, friendly and very helpful

We travel with my family every year for personal reasons, and this is the second consecutive year we’ve chosen this hotel. The location is unbeatable, and although the street is very lively and noisy, you can still rest perfectly. You can’t hear any noise from the room, and the beds are among the most comfortable I’ve ever slept in. I would also like to highlight the kindness of the staff. They are always available to help with any issue. If you need anything (an electric kettle, extra towels, etc.), they bring it to your room very quickly. I needed a late check-out because my flight leaves very late, and they truly did their best to accommodate us. Excellent value for money. I hope to come back next year! Nothing

We travel with my family every year for personal reasons, and this is the second consecutive year we’ve chosen this hotel. The location is unbeatable, and although the street is very lively and noisy, you can still rest perfectly. You can’t hear any noise from the room, and the beds are among the most comfortable I’ve ever slept in. I would also like to highlight the kindness of the staff. They are always available to help with any issue. If you need anything (an electric kettle, extra towels, etc.), they bring it to your room very quickly. I needed a late check-out because my flight leaves very late, and they truly did their best to accommodate us. Great experience! hope to come back next year! Nothing

My experience wasn’t great. The first room was noisy and had an unpleasant smell, and although I requested a change, the hotel didn’t move me until the next day. The second room was quieter, but the hair dryer was sticky and needed to be wrapped in a towel to use. Overall, the stay didn’t feel worth the cost. Not clean and no other services, such as, no water and coffee machine

Central location No coffee machine in room

It was amazing

Front desk staff were very kind and friendly to us and anyone they came in contact with!

Really good hotel in NYC. We were upgraded which was fantastic. Very comfortable room and staff were just wonderful

Superb

Exceptional

Exceptional

Wonderful staff willing to help with anything we needed! Would highly recommend.

The staff were so friendly and helpful. There is real pride about the property from the staff. We easily checked our bags because we arrived early and the room wasn’t ready. The front desk staff were professional and knowledgeable about restaurants and activities in the area. The room was very big and spotless. The location was perfect. I will most certainly stay here again when in New York! I felt welcomed and appreciated!

Very clean and well located.

Very good

Exceptional

Exceptional

Staff was wonderful - shout out to Tony, who checked us in in the early morning hours! We were always greeted when we left and arrived. Rooms were spacious and clean. Plenty of room for 3 people. It was so quiet, unbelievable to be so close to Times Square and not hear a thing from inside or outside the hotel. Went to Little Opus for breakfast- breakfast sandwiches were large and delicious, great deal for the cost! They add a 20% automatic gratuity onto food/beverage orders in the Little Opus restaurant. The only place it says this is in very tiny writing on the menus (if you even looked at the menu). Tipped as we usually do. Found out after getting the receipt and noticed the bill was extremely high. The manager was kind enough to refund us and make things right. Customers should be made more aware of this when paying at the kiosk.

Very good

Excellent

We will stay there again.

The hotel is close to Times Square. There are a few restaurants in the same street and a convenience store (Abbondanza Cafe) for your snacks and drinks. Friendly and helpful front desk. Rooms are ok. Right in the middle between 6th and 7th Ave you have more than enough choices for transport, shops and food. If you have a room on the streetside then be prepared for noise at night. And the view is not really exciting but hey this is a bedroom. Bus and subway stops are about 5 minutes away. Not unlike some other hotels where the stations are right below the entrance.

Very good

Staff was wonderful - shout out to Tony, who checked us in in the early morning hours! We were always greeted when we left and arrived. Rooms were spacious and clean. Plenty of room for 3 people. It was so quiet, unbelievable to be so close to Times Square and not hear a thing from inside or outside the hotel. Went to Little Opus for breakfast- breakfast sandwiches were large and delicious, great deal for the cost! They add a 20% automatic gratuity onto food/beverage orders in the Little Opus restaurant. The only place it says this is in very tiny writing on the menus (if you even looked at the menu). Tipped as we usually do. Found out after getting the receipt and noticed the bill was extremely high. The manager was kind enough to refund us and make things right. Customers should be made more aware of this when paying at the kiosk.

Highly recommend.

The stuffs are super friendly and warm ready to assist you, the room was really clean, spacious and you can not have better location than this. Highly recommend.

Daniel and team were amazing! From the time we arrived until we left, we were fully taken care of. The location was great, rooms were clean and maintained and staff was helpful and friendly.

The location is great if you want to be around Times Square, Bryant Park and a few of the top attractions in New Yerk and not have to take the subway. Most of the staff are friendly and willing to help. A lot. I travel a good part of the year and often stay in 30+ hotels and homes. We arrived at 1 am after a 6 hour flight. Immediately on entering the room we noticed loud noses coming from a construction site. We also noticed the windows didn't seem to block the noise and it sounded like we were almost outside. We asked to be switched to another room and were downgreded to a lower unit but at least it was quiet. The person said we could ask for another room on the other side of the building which would be quiet at night and of the same class we booked in the morning but we would have to leave our luggage at the front and pick it up in the afternoon. We came back in the afternoon and were assigned a room but noticed it was still close to the same side as our original room. That night I didn't get much sleep from the noise. I had requested another room but was told they were all full. The next morning I noticed someone different was working and asked if they could put us on the quiet side of the building. She said she could but we would have to get our luggage and leave it at the front desk which we did. The final room for the last two nights was quiet because it was against another building so even though we didn't have any kind of view, it was quiet. The building is very old and some things like having a barthroom fan or better sound insulation have to be lived with. The staff was friendly but the room situation really made the stay difficult. I manage vacation rentals and would never put someone in a place that loud at night. The air conditioning or heating fan is very loud so we turned it off which meant we just didn't get air in the room. I would suggest bringing very good ear plugs if you stay here. When we left I left some shoes in the room. We put our luggage at the front for 1.5 hours and the cleaner didn't notify the front desk that there were shoes left behind and also when I emailed I few hours later I didn't get a response.

The location is great if you want to be around Times Square, Bryant Park and a few of the top attractions in New Yerk and not have to take the subway. Most of the staff are friendly and willing to help. A lot. I travel a good part of the year and often stay in 30+ hotels and homes. We arrived at 1 am after a 6 hour flight. Immediately on entering the room we noticed loud noses coming from a construction site. We also noticed the windows didn't seem to block the noise and it sounded like we were almost outside. We asked to be switched to another room and were downgreded to a lower unit but at least it was quiet. The person said we could ask for another room on the other side of the building which would be quiet at night and of the same class we booked in the morning but we would have to leave our luggage at the front and pick it up in the afternoon. We came back in the afternoon and were assigned a room but noticed it was still close to the same side as our original room. That night I didn't get much sleep from the noise. I had requested another room but was told they were all full. The next morning I noticed someone different was working and asked if they could put us on the quiet side of the building. She said she could but we would have to get our luggage and leave it at the front desk which we did. The final room for the last two nights was quiet because it was against another building so even though we didn't have any kind of view, it was quiet. The building is very old and some things like having a barthroom fan or better sound insulation have to be lived with. The staff was friendly but the room situation really made the stay difficult. I manage vacation rentals and would never put someone in a place that loud at night. The air conditioning or heating fan is very loud so we turned it off which meant we just didn't get air in the room. I would suggest bringing very good ear plugs if you stay here. When we left I left some shoes in the room. We put our luggage at the front for 1.5 hours and the cleaner didn't notify the front desk that there were shoes left behind and also when I emailed I few hours later I didn't get a response.

The size (not too big), the staff (courteous and responsive), the location, the room size (pretty spacious for Manhattan).

Great hotel. Although it is very near to Times Square it is very quiet and peaceful. Staff super friendly and helpful

Beautiful property right in the heart of Times Square and the theater district. This is my second time staying here and it does not disappoint.

Our entire stay there we're issues with the elevators, had to take the stairs quite a bit.... we were on the 12th and 15th floor, there was a work around but very inconvenient and long wait times.

Great place to stay, super well placed. Everything is super close !

I really loved the stay, the location was perfect.

Great stay! Regular coffee should be complementary

The staff is extraordinary. The room was clean and quiet…just what I needed. I had to heck out early so I didn’t experience breakfast.

Location, staff, room were perfect! My first stay and will make it my only stay from now on! I travel to Manahattan 4/6 times a year and I’ve stayed a lot of places in different price ranges. The Muse checked all of my boxes!

The hotel és excellent. Friendly staff, very clean and modern room. The location was great, close to everything we wanted to see. I highly recommend.

Stay was pleasant, the rooms are spacious especially for NY, with comfortable beds in a great location. Customer service was excellent and the hotel is just a few blocks from main destinations and a train station. Will definitely stay again.

Noisy. No sound proof on windows.

The location for going to the theater. The staff was very friendly and helpful. The breakfast that we paid for ahead wasn’t great - we should have just done à la carte and ordered off the breakfast menu. Our first room was loud but we were switched to a much quieter room.

Beautifully furnished. Wonderful detail. Great lobby bar. Haven’t found that yet!

We didn’t have breakfast but the bar was great and the bar staff were great.

great location, very good prices and great staff. Very nice room as well.

Excellent.

We love our accommodations will be back again

They are charging and taking money from my credit card What I haven’t done, please take care of credit card for hotel use and laundry use

Although the room is clean in general, I found the condition has dropped a bit compared with last year especially in the bathroom.

The property was well maintained. Staff was friendly. We were pleasantly surprised with the size of the room. Very conveniently located close to major attractions and the subway. Would highly recommend.

Amazing location. Comfortable. Helpful staff. A few of the lights in the room didn’t work.

Great location. Big room for NYC. Really nice employees

People are very tired. They shouldnt work so much

Very helpful and friendly staff! Centrally located!

Front desk staff very friendly

Centrally located. Beautiful black and white decor. Great bed. Very friendly Staff.

All staff was extremely helpful and the room was clean and comfortable. Great location to get to our show or walk to nearby attractions. We will stay again!

Nice and clean hotel, central location.

Enjoyed the hotel a lot a hidden gem will be going back for sure

Location, cleanliness, decor Nothing

Great location, around so many things. No complaints.

Very clean and close to Times Square

A coffee pot would have been lovely!

This was our visit to New York and this hotel was the perfect location for Times Square. The amazing shower after a long day was the highlight.

Great hotel super close to time square

Pretty hotel. Very friendly staff.

Everything was great. I would stay there again.

We loved the location of the hotel and the friendly staff.

Staff were extremely kind and sweet but the bathroom smelled like it was cleaned with a wet stinky mop.

We like the food in the cafe and close to everything.

The location is very convenient for us

Clean, staff super friendly

Great location. The room was geat. The shower was absolutely phenomenal.

Upon entering the building, the staff was very friendly. The room was clean and beautiful. Was within a good walking distance from Times Square and Broadway just about a seven minute walk. We’ll stay again.

Great location. Front desk staff was super friendly.

The hotel is a beautifully maintained boutique property with an inviting, upscale feel. I chose a suite for my birthday, and it was spacious, comfortable, and thoughtfully designed with elevated touches. What stood out most were the details: fresh French pastries, a bottle of champagne on ice, a carafe of ice water in the room with a filtered refill station just outside, plush robes and slippers, and a gracious early check-in. These touches made me feel genuinely celebrated. A special shoutout to Angel, who was exceptional throughout my stay. He anticipated my needs before I could finish asking, and his polished, debonair presence made every interaction a pleasure. I also appreciate Manager Carlos for his leadership and attentiveness in ensuring everything came together seamlessly. I left feeling valued, pampered, and grateful for the experience. I would absolutely return.

The room was amazing and the staff above and beyond Nothing

Very clean and nice rooms. We had a nice stay.

This is my second time staying at the Muse, and I’ll be back! Great location, friendly staff, clean and bigger than normal NYC rooms and bathrooms. It is a perfect spot for a fun in the City.

Front desk staff was amazing. We were on the 19th floor and it was a quiet little oasis. Larger room for NYC.

Great location!

Barbara at thr front desk was very warm and kind. Made me feel at home. Rooms were nice and spacious. Bathroom was clean. Water pressure was great! Will definitely be back!

perfect

We loved our stay with you. The staff was super! The rooms were a perfect size! The facility was clean and perfectly located! The only thing missing is the coffee in the room.

It was lovely

Nothing Nothing

Everything was great! The location is great , my only complaint is the room was noisy

I’ve stayed here twice and my mom has stayed here 4 times. We’ve been impressed with the friendliness of the staff, location, and overall feel of the hotel every time we’ve come. This time there was a little bit of uncleanliness in the bathroom but when we said something about it, they came to clean it right away. I will definitely stay here again in the future!

I was here on business. Very nice hotel. King bed very comfortable

wonderful staff

A quiet refuge in the heart of the busy city! Clean and modern rooms with friendly, professional staff. Would definitely book my next stay in NYC at The Muse.

Excellent staff, the room was clean, the bed was comfortable and shower was good. It was noisy at night due to the room facing 46th Street. We stayed in room 404.

The decor was awesome

Clean room

Very friendly staff, exceptionally clean and great location.

The staff at the Muse was exceptional. Each of the team we had contact with bent over backwards to make sure we had an incredible stay. Going forward this will be my go-to hotel while in NYC.

Good location. Clean and spacious rooms. Quiet. Hotel staff excellent.

Hotel was OK. As always, wide angle lenses are deceiving.

Great staff!

The location could not beat. Close to everything. The staff were amazing so friendly and helpful. The beds were comfortable and clean. The room itself could use a bit of an upgrade. The glasses were dusty probably just a room that hasn’t been used in a while. Small little things showed wear and tear. Overall I would return just could use a little spritz

Great stay! Will stay again

It was really nice, everyone's nice and helpful. The location is convenient. For where it located, it's relavently quiet!

Very nice place to stay

Everything was amazing the staff was super helpful I can’t believe how amazing our time was. Thank you so much

Nice location. Friendly staff. Sheets weren’t very comfortable. Noisy inside the hotel.

Great location

Friendly staff, clean room

Did not use

Cocktails in the bar were delicious, and the bartender was happy and friendly.

Loved it except there was not any coffee maker and microwave in the room

No complaints at all. Area is perfect, room is clean. Staff is kind!

O. M. G. The staff was amazing. Daniel the concierge. Was fantastic and took great care of us. I cannot state strongly enough how great this hotel was. The staff from the cleaning crew to the. Bell hop to the parking g attendant to the …..you get the drift. I would stay there anytime. Loved loved loved it

I really enjoyed this hotel – the rooms were a really good size, especially for New York City. The coffee shop downstairs was very handy and it was good coffee! Enjoyed the bar at night. And the location was really great if you plan to see a lot of shows.

Staff was great especially the front desk. Room was well appointed, clean and confortable.

Room was excellent. Large by way of NY standards. Very clean, modern, very comfy bed and an excellent shower!

Great hotel in a perfect spot for theater goers. Our room was fairly quiet, despite the proximity to Times Square. By NYC standards the room was ginormous. It was spacious enough to spread out a bit and relax. The bathroom was also quite large and there were multiple mirrors in the room and bathroom for more than one person to get ready. The multiple plugs in each nightstand was convenient. The front desk staff was amazing.

I don’t know I don’t have any pets.

Fantastic hotel off Times Square but in a great location. Easy to access surrounding restaurants and the bar-restaurant attached to the hotel was great too. Room was spacious and very modern.

No problems! We will stay there again on our next visit to NY

Every thing was well.

enjoyed a great stay at The Muse. Staff was very welcoming and the room was very clean and bigger than I would expect in the theater district. An easy walk from Grand Central and to the theaters and time square.

The Muse is our home away from home when we are in NY. Tried other hotels, only bc we had free nights, and we prefer to pay to stay here rather than those other hotels.

Hotel was just as advertised!

Clean and beautiful room!

All good

Very clean room. A surprising amount of space. Excellent friendly staff. A real door on the bathroom. Good water pressure, and comfortable bed.

Wonderful stay. Great location near theaters!

After many visits to NYC with no clear favorite hotel, this is IT. Spacious, spotless, friendly, perfect location, and the showers are so fab, I’ve bought the shower head already. Good pillows too!

Clean, modern hotel. Friendly and helpful staff. Spacious rooms at a great price.

This is my hotel of choice when I come to NYC!!

Great location, friendly staff, beautifully appointed rooms with great showers! Valet parking exceptional, and will definitely be staying here again!!

Staff was amazing. Especially Dan M. He was extremely helpful and knowledgeable.

Fabulous location and hospitable staff! Shout out to Daniel at the front desk for his recommendations and kindness.

Evwryone was so attentive from the second i pulled up to valet. Excellent stay. Very clean! Location!!!!!

Front desk staff was very good.

The rooms were clean and the employee's were friendly. Location is key!

Room was clean and courteous and helpful staff

Clean and easy

The staff. Everyone was amazing. Room was clean. This was my 2nd time staying at The Muse

.

Rooms are big and clean

Room was clean. Staff was great. I will definitely be back based on this experience.

Great clean room, bed, shower. Quite and great location!

It was great

Clean, cozy and warmful moments.

Amazing room, staff was friendly and very attentive. The balcony in breathtaking.

Clean room, amazing staff, and very quiet.

Great location, great price, friendly staff, clean room. It was perfect.

I wish there was coffee! Everything else was great!

This hotel is in an ideal location for Broadway show goers. It’s clean and comfortable, and the staff is friendly and efficient. We’ll definitely stay here again!

Clean room, great shower, great location and very quiet.

wonderful staff!! Great rooms.

Great stay for a quick girls trip to NYC to see a show. Easy check in, lovely staff, solid cafe in the lobby for morning coffee, comfortable and clean rooms

Everyone was friendly and helpful. The room was the largest, by far, of any we've ever had in NYC and was beautifully furnished. Plus a great view down w. 46th Street.

A bit on the small side and the amenities were sparse

Room was great size for NY. Great location and the staff were so accommodating and courteous. Would highly recommend.

Only item of note is I wasnt advised that to get water or ice it wasnt on the 14th Fl.

Clean room

great room, great staff

Nice room and lobby, great service.

The room could use some help The heat didn’t work.

All was perfect

It was cool

The fitness room was a big disappointment. The Peloton bikes could not connect to the network and the engineer on staff could not fix the problem. In addition, there was only one old, thin floppy exercise mat.

This is a great little boutique hotel just blocks from Times Square and the theater district. We booked last minute and had a very nice stay. Our room was actually super quiet! Would definitely stay there again if we wanted to see more shows and be centrally located.

We were stuck in the city through a snow storm, trains cancelled to get home, needed an extra night, staff was amazing and accommodating. Had a great trip regardless, location was amazing.

The staff is very friendly. Our room was big, for NYC standards. This hotel has a good sized lobby and restaurant space that makes it very easy to hang out before check-in and after check-out.

Rooms were clean exceptional service a bit noisy but it’s New York! No problem.

However, I did not receive the full amount back. I was refunded $45, and $65 was kept. I don’t understand what the $65 charge is for. Could you please explain this charge and provide a breakdown?

This was a nice stay for our first time in New York, the only thing is I was charged of course a security deposit which was per night 4nights 400$ and then another full nights stay as another security deposit to “make sure my card was legit” literally what I was told by front desk. This charge was another $400 or so, I literally had almost $900 deducted the first night I got there, on top of the initial charge for the room. In my opinion this was extremely absurd especially considering our balcony room door was broken so that was uncomfortable going to sleep and not being able to close the door properly, also no microwave in the room which is very ridiculous for such a high price. There’s no room service either but they have a restaurant downstairs. I really enjoyed my stay in New York overall but I’d probably stay at a different hotel next time.

The room was true to the description and picture online. Very clean, and staff was friendly/helpful. An added bonus is that they will keep your luggage for you if you want to explore the city without lugging it around. If you use valet parking they will let you keep the car there the full 24 hours even if you have to check out of the hotel. Definitely recommend this hotel for others.

The hotel staff was incredible at answering questions, they made us feel awesome by greeting us all the time. Our stay was delightful and we hope to stay at the muse again soon!

No drinking water provided in the room or facilities in the room/on the floor. No coffee facilities in the room, coffee had to be bought in the cafe next to the lobby. Room was a little tired, in need of some investment. Ventilation unit was hanging out of its slot on the wall, cracked toilet seat. Staff were friendly and helpful, location good and central for tourist stuff (Central Park, Times Sq, shopping etc.) Noisy street outside in the early hours of the morning didn’t help with sleep, but the bed was comfy!

The room was excellent and the staff were very accommodating! The hotel is also in the perfect area for tourists. Would highly recommend staying at The Muse

The room was spotless and the staff was very friendly and courteous .

Older but decent room, however horrible Customer relations. over charged with secret charges they sneak in on day of check out. Borderline illegal. Horrible operations

The hotel is excellent. The staff is very professional and friendly, whether at reception, in the bar/cafeteria, or among the cleaning staff. It's very well located, central yet not in the middle of too much noise.

I chose The Muse because it was a convenient and well priced location with regard to my weekend plans. The hotel was lovely: very clean and well maintained property, amply sized room and bathroom, very comfortable and quiet, and very pleasant front desk staff. I didn't have the chance to take advantage of the fitness amenities or on-site bar, but both are good features to have!

Room adequate if you were there only to sleep. Bed was comfortable. No coffee maker or microwave. No view. Ice and water on 6th floor only. Staff in lounge not knowledgeable. Prepackaged food in limited variety available in lounge, no restaurant or food service. Electric went out in my room and I had to go to the lobby in robe with wet hair to tell them because phone in room was not connected.

Clean and location was perfectly clean . Not sure about room service but that would make it top notch

The rooms are comfortable and luxurious. If you get a corner room (room #'s 15), you'll have 3 large windows. The staff is all incredibly kind, professional, and helpful. I'd stay there again without any doubt.

Awesome room, fantastic location, great staff! Can’t go wrong with this hotel

Room was fine. Tv didn't work, but we weren't there for the tv anyways. Staff was very friendly and room was quiet. Great location as well.

Friendly and helpful staff. Central location for business.

Employees are attentive and go out of their way to accommodate you and provide whatever you need. Great location to time square.

Great experience. Hotel staff is friendly and accommodating. Restaurant menu selection is eclectic and limited. Location is great for visiting Time Square and the theater district. Good selection of restaurants near by. Rooms are nice size. Shower and water pressure is amazing.

Warm and friendly staff. Beautiful room. Comfortable beds 💯 we look forward to our next stay!!!

Clean rooms and friendly staff!The amenities were great as well !Would definitely recommend!

All the above great stay

The room was clean, and the staff was very nice and accommodating.

Clean room and friendly and helpful staff.

My stay here was amazing, I came to New York for my man’s birthday and we both loved it here. It was very clean, extremely serviceable and the staff were amazing. 10/10

Window not sealed

This was the perfect location for anyone looking for walkable distance to Broadway and more. Spot Hero valet parking right next door! Beautiful, spacious, clean rooms. The only issue we had was that the when the heat turned on, the fan was super loud & kept me awake at times. Perhaps just in our room?

Clean room and staff are always friendly and accommodating!

Staff was terrific

Great location and service

Room was clean but no amenities like a Keurig for morning cup of coffee and the TV was tough to navigate through channels and streaming.

Room was nice sized and very clean and comfortable. I’d easily recommend it if you are staying for broadway shows (just two blocks away) or for midtown shopping (Rockefeller Center is also 2 blocks away). Older but very nice, especially for the price.

Good value, convenient location for Broadway or other events. Room was spacious by NYC standards, clean and very quiet. Bed was very comfortable. Staff was very courteous. No problems at all — only wish they had coffee makers in the rooms (min refrigerator only).

Great room, loved the welcome on the tv screen, nice touch.

yes and yes

Most spacious room ( and bathroom) we’ve stayed in in NYC. Great location and very clean and friendly

All of above.

Unfortunately, the food choices for breakfast in the area are quite lessvthan appealing. Requiring travel to other neighborhoods.

Room and staff was absolutely amazing.

Property was really nice & clean

Loved the staff- especially Israel who was so awesome. He was so welcoming and accommodating to my family and I. Will definitely come back.

Clean and nice

Great location. Large rooms. Great staff.

Great location and good size rooms for NYC- Ask for a higher floor so you don’t hear the noise outside- staff was amazing and very accommodating!

Didn’t check bar or have breakfast

Room was very spacious. Balcony was fantastic!

The staff that we encountered were extremely nice. Overall I would recommend this hotel to anyone.

Great

The best location, very helpful staff

Clean Room, Friendly Staff, Great location. Perfect.

Our room was spotless, cozy, and quiet—exactly what you want after a long day. The location is another huge plus: central and convenient, yet still calm enough to feel like a true retreat. Everything about our stay felt effortless, from check-in to check-out. If you’re looking for a hotel that blends comfort, character, and top-notch service, The Muse is a standout. We’ll absolutely be back and would recommend it without hesitation.

Loved staying here! Amazingggg location, close to everything I wanted to do. Quiet and low key. The room felt comfortable and was a good size compared to other hotels I’ve stayed at in NYC. Parking garages are close by if you need one. Lotsa good places to eat right next door. I would stay here again in a heart beat!!!

Shower was pure heaven. But the city was so loud I couldn’t sleep without the AC to drown it out. Which made the room cold. I asked for two blankets but only got one so had to use the robe as a second blanket

Friendly staff, spotlessly clean and modern room, and superb mid-town location! Will stay there again!

My only complaint is when I checked in there did not communicate additional fees or a hold on my account. So when I checked out it was all new I don’t like not knowing things up front which is a typical standard.

The only negative is the restaurant/lounge…doesn’t seem to be ran with the same standards of service. The breakfast was mediocre and service not the best. I recommend the hotel, but go elsewhere for food/drink.

Angel was extremely helpful and gave great service! Hotel room was clean and comfortable and hotel is in a great location.

Loved the size of the room. Daniel at the front desk could not have been more accommodating and he set the tone for the stay.

Most standout feature was the staff, front desk had a manager/employee named Israel who gave us excellent advice on activities and restaurants nearby

The Muse is a wonderful hotel. The entire staff takes good care of their guests. It is located in midtown on 46th street between 5th and 6th not far from Times Square. There is easy access to 2 subway stops.

Every thing about the hotel was top notch. Big rooms, big bathrooms, big elevators, comfortable beds and pillows, thick towels, robes provided, friendly staff and awesome location! Will definitely stay there again!!!

Room was clean staff was very friendly, perfect location to Times Square, shopping, and food. The only negative was that there is no microwave in the room. I will definitely stay here again.

Hotel was clean and ideally located.

Yes

Small and over price

Courteous, friendly staff, clean, well-decorated room, and excellent location near Broadway. We would love to stay at this place anytime.

We had another 5 star experience at The Muse! The room was fantastic - better than anticipated. The staff could not have been more courteous and accommodating, especially Daniel! Breakfast (the avocado toast in particular) was terrific, and every interaction we had with any of the staff was kind, proactive and helpful. The location could not be more ideal, yet it still has the feel of a boutique hotel. This is definitely our "go-to" hotel now any time we are in NYC (which is usually several times per year.) I highly recommend!

All of the above! Location, location!

Long line for check-in. The room has no coffee macine. Just two glasses in bathroom. Not sure how they expect 4 people to use two glasses. No cutlery in room and if you ask for cutlery in the cafeteria they just give one and if you ask multiple they are not happy. The heating unit constantly turns on and spews cold air so had to stay under the comforter all the time. I would not stay here again.

The Muse is a great hotel. All my interactions with the staff were positive. We dropped our luggage off before check-in and explored NYC. We came back at check-in time, which was a crunch with other guests checking in as well which produced a long line. When I finally got to the desk our room was still not ready. I say all of this not as a complaint, as this can happen, but rather how the staff handled the situation. They were cool, collected and had patience with each guest that I saw. Daniel at the front desk accommodated us as we waited for our room to be available and I felt that he cared about the delay in the room being ready. The rooms were clean, the views were great. I would stay at the Muse again.

Very clean, amazing staff, prime location

Friendly staff, clean, great location

Great location b/t Times Square and 6th Ave, near shopping, theaters, and restaurants; large, well-staffed lobby with ample seating; clean and quiet rooms; nice breakfast on-site (we pre-paid for breakfast when booking the room on hotels.com - a good savings compared to paying a-la-carte.

All of the staff was friendly and helpful. They took great care of us! The room was spotless and very comfortable. Would definitely stay again!

This was a fabulous Manhattan hotel - spacious and clean, felt upscale for a reasonable price.

All staff that we encountered were very friendly, but Daniel was extremely helpful with a situation we had. His service and friendliness should be commended

Isreal at the front desk was fantastic! Nice little gym. Clean. Great location.

When my kids slept a little bit, we all changed clothes and we were ready to hand off our baggage at the lobby, there was a very nice woman who solved our issued, and got our numbers to give us a call if anything open up, which ended up happening at about 10:15AM.

The staff was amazing. From the front desk guys, Angel and Israel, to the super personable bartender, we felt very welcomed and attended to. Would stay there again.

Staff was very courteous throughout our stay and the location was perfect! It was a huge bonus that we were able to get into one of our rooms early. Would definitely stay again!

Great location. Room well kept. Friendly staffing

The staff was nice and the room was clean.

Great location, people who work there were amazing!

Nice hotel, in the heart of everything. Kind staff and overall very enjoyable stay.

This hotel is a gem situated a half a block off of times square. It's location is in the heart of everything. The staff was very friendly and helpful. The room was small, but we weren't there to spend time in the room. The bathroom was great, nice size shower with good water pressure. The only negative were one of the elevators was out of service for a couple of days. Be careful as the hot water temperature is very hot. Also there was a lot of construction happening on the block. We could block out a lot of it by running the fan of the AC/Heater, but I also requested a room on an upper floor. If we had been on a lower floor the construction noise might have been worse. Overall I would stay here again.

Comfortable, clean room. Great location - Times Square and Broadway within walking distance. Staff extremely helpful

- Front desk was not helpful and didn't seem to want to work, felt like they were doing us a favor - Requested rooms close to each other because we have little kids and ended up on separate floors - Rooms were on 4th and 5th floor and could hear the noise from Times Square all night - Heating was running all night and the noise from the machine made it hard to sleep - Bed was inches away from the front door, no entrance way nothing - Rust all over the vents in the bathroom and door to the plumbing was wide open - Tub was chipping and old The worst was really the service. I can deal with the hotel needing renovations, but service is in the management's control. The front desk is the first impression and it was not good. Also, don't forget to ask for your paper bill. Unlike most hotels I've stayed at, they don't stick the bill under the door overnight and had I not requested it, I wouldn't have received it. The reason I say this, is they added a line to the bill saying Charitable Donation for $2 (optional). No one asked for this, no one explained what the donation was for, it was just on the bill. I don't have a problem with donating, but not like this.

Everything it's ok.

The muse was clean welcome everyone on the staff was welcoming,worm,friendly. Helpful and just a great experience the time you walk through the front door. We will definitely be back.

Very misleading. Rooms were smelly, toilet paper holder came off the wall, shampoo, body soap and hand soap were empty. I’d never stay there again and it sucked for my 60th birthday!

We liked Isreale, he made us feel very welcomed and comfortable form the start

Yes

12/2025 Visit, King Suite, 3 nights. Very clean room/bath, extra space for sitting/TV, huge room for Manhattan hotel, breakfast coupons are a bargain (you are allowed 3 choices), filtered water machine on each floor, staff very nice and genuinely helpful, location close to theaters and lots restaurants/sites, quiet room could not hear street noice at all, great linens. Only negative, hotel needs better security between lobby and guest's elevator. Definitely recommend and would stay here again.

1. No facilities to make coffee. 2. The lock on the bedroom door didn’t work (though this was eventually fixed). 3. Only two towels provided for four guests. 4. Just two glasses for four guests, and no water supplied. 5. Significant mold in the shower. 6. A generally indifferent attitude toward any concerns we raised. Overall, the experience fell far short of expectations, especially given the initial promise and the high cost of the room @ >$700.

Everything was perfect from checking our bags early to checkout!!

Excellent housekeepers.

Amazing location, friendly staff, very clean hotel. This was the perfect hotel for our “Christmas in NY” trip.

Beautiful room

Everything was perfect

Great size rooms, friendly staff! Couldn’t have asked for a better stay.

Room was very nice and comfortable. Staff was wonderful. My only complaint is the "view". It was described as a city view and was actually walls of other buildings. Very misleading and disappointing. And the photo used in the description was disingenuous

Nice roomy balcony

All

All was well with this hotel. I enjoyed it. It was clean and comfy.

Staff, location and amenities

Friendly staff, great location.

Staff was super friendly an helpful, including our housekeeper.

Very nice and clean. Would stay here again.

The Muse was amazing in all aspects. Will be looking forward to staying in the future again.

Staff was very friendly and welcoming. Room was clean and spacious. Location was in the middle of everything… Times Square, Rockefeller Center, 5th Ave…

Room clean, staff helpful. But a bit noisy on 5th floor

The staff is exceptionally attentive and welcoming. I would especially like to mention Barbara at the front desk — she is truly wonderful! The Little Opus café is excellent, with attentive staff, delicious and beautifully presented breakfasts, and great coffee. As a small suggestion, it would be nice to have complimentary drinking water available in the rooms. I would definitely recommend this hotel and would be happy to stay here again.

Good stay

The staff was so friendly and helpful. Our room was big and comfortable. We would stay at The Muse again and again.

Great venues. Nice chill bar

Beautiful hotel, very friendly staff, comfortable bed in a large room with a fabulous bathroom. Delicious continental breakfast available for purchase. Great bell hops kept our bags before check-in and after checkout. Would definitely stay here again.

minutes away from times square. front desk was so polite and great. room was decent size. slept great.

Amazing

They should have tea or coffee station

Staff is nice however the balcony portion of the room is misrepresented in the pictures on their site which was the deciding factor for me in choosing the hotel being that it has no amenities. So disappointing and the front desk clerk agreed that info on the website is misleading being that only one suit has the terrace open large balcony. At a cost of $800 that should definitely be stated. I feel deceived and will definitely escalate the issue.

Clean and comfortable room. Staff was great

The staff was efficient and fast with any request we had. Room was clean and beds were very comfortable. All in all a pleasant experience!

Excellent midtown location close to points of interest for theater and holiday viewing. Friendly and helpful staff.

Room needed to be deep cleaned. Stains on the curtains and walls and the mirror behind the couch had fingerprints

The staff were great. It’s a great location if you want to be in walking distance to broadway shows, Rockefeller, Times Square, the subway etc. Also perfect if you want to watch the Macy’s Thanksgiving Day Parade. We got outside at 5 am and had a front row view of the parade just down the street from the hotel.

Wonderful staff!

The staff is excellent. The rooms are excellent.

Great location, comfortable, quiet room.

Hotel was average. House keeping was slow and non responsive, bar is only open limited hours

My family and I had a wonderful experience staying here for a night while visiting the city. The staff was incredibly kind and helpful, and the valet parking was very convenient. The hotel’s modern and updated decor added to the overall pleasant experience. We’ll definitely be back!

The staff at The Muse was top notch. We had a great stay

Clean, spacious room…. But…. NO coffee machine- and no free coffee in the lobby- pricey hotel so no coffee… really???

Everything was PERFECT! Great hotel, clean upscale rooms, bath and shower excellent, and staff attentive, conveniently located, would stay at The Muse again….

Beautiful, spacious rooms, friendly staff and great location. I would highly recommend the Muse.

Our room was larger than a standard NY hotel room. It was comfortable and clean. Everyone was very nice and helpful

Amenities/basics - was told by Israel at the front desk that rooms do not have a coffee maker (which I understood when I booked the room) but that a fresh complimentary carafe of coffee would be brought to my room if/when I asked. The next morning, I called for said coffee...waited over 25 minutes for them to bring me a Keurig! Seriously? I could have just gotten that the night before than. Thanks for the "Holiday Inn" - level standards.

Good

Staff was very courteous. Room was very nice. Clean. Great location in the Broadway district!

Clean room, kind front door and front desk staff, continent 1/2 block from times square but in a quieter part of the street away from the chaos. We saw 5 broadway shows while there and walked continently to and from the hotel to each one! Would absolutely say here again and recommend it to anyone.

This was my 4th time staying at the Muse. The location is great, staff are very friendly. I like a smaller hotel and this is perfect. It’s nice that they have reopened the bar. They do offer breakfast now as well but I miss the complimentary coffee bar.

Everything was fine.

Spotless room, courteous staff, perfect location!

Did not eat at the hotel.

Great stay

I stumbled on The Muse while doing TONS of research on proximity to parade route, dog friendly, walking distance to theatre district, etc! Choosing the Muse for our 9-day stay was the BEST DECISION EVER!!! The rooms are Beautiful and Huge, the location can’t be beat (we walked or took the subway around the corner, everywhere), and best of all, the staff here are absolutely the BEST!! Special shout out to Daniel for being SO amazing, SO helpful, SO kind, and SO friendly! He is a big part of the reason why we will never stay anywhere but The Muse the next time we are in Manhattan! The Muse is a true gem tucked in the middle of West 46th with Times Square on one end and 6th Ave (Macys Day Parade route) on the other! Love, Love, Love this hotel!!

Convenient , big rooms , very clean . Nice staffs

Clean, Spacious Rooms with great location to Times Square and Broadway.

Staff was really nice, including cleaning people

Daniel was especially helpful. Great location.

The staff were amazing and the hotel was beautiful

Have stayed at this hotel before and enjoyed our stay here. The check-in was quick and easy. The room we had was spacious and comfy. The hotel is located in the theatre district so everything is a walking distance for restaurants, and public transportation.

Nice room. Very helpful staff

Beautiful and clean room. Amazing staff and service.

Staff was super helpful and polite. Cleanliness and location to everything we wanted to go was perfect

Very convenient, clean and the staff was friendly.

Great location next to time sqare

Great location and great for price. Limited breakfast and hours of on-site bar/restaurant.

Perfectly located minutes from major attractions, reasonably priced excellent customer service

Nice hotel

Cleanliness and the room smelled really good

Nice

The staff were over the top excellent

Friendly Staff, clean room, proximity to Times Square, quiet

Nice and close to everything

Awesome hotel

The room needed more attention. Perfect location and close to Time Square.

Nice clean hotel, wonderful location!

Very clean, friendly staff, and convenient location to Times Square. Room was clean and bed was comfortable.

Expedia charged me for breakfast but Hotel did not honor it, terrible on both parties i feel hostage of these companies very inconvenient i will never pre-reserve breakfast again.

Clean rooms, never saw the staff. Towels were not soft.

Excellent service… Thanks to Michael who attended to us during our check in

Great location, nice rooms

Staff were great!

The staff was always friendly and helpful. The room was so big! That’s a hard thing to find at a fair cost, but The Muse provided that AND a spacious balcony with city street views. I would stay there time and again. The restaurants next door were also great. Thank you, truly. You made our family girls’ trip one to remember for years to come.

Size of the room for the price! Almost couldn’t believe it.

The lobby and the room were both comfortable. For four adults, we had a room with two queen beds and it was more spacious than a typical Manhattan hotel. The staff were also friendly and efficient. It was a very nice stay.

Front desk staff were excellent!

Staff was fantastic!

Check-in was easy but not one minute early, room was nice, clean, roomy and updated except heating and ac unit. Vent was in odd place on huge old unit under the window. One side of the room was freezing the other hot. Not especially efficient. Also when I purchased the room it breakfast was listed but when I got to the hotel they said it wasn’t. We had a party of four staying at this hotel so all four people reviewed the booking and it definitely listed breakfast so not including that was definitely a big deal to me. Considering the room was 1100 for two nights breakfast def should have been included .

Great experience. One customer service issue it took three times to resolve

Great location. Beautiful, friendly hotel.

Wonderful hotel

The staff does a great job making sure I have a good experience every time I stay in the Muse.

Staff was excellent !

Friendly staff, clean rooms, nice amenities

Wonderful experience!

The desk staff was excellent, and I requested extra towels and they arrived in just a couple of minutes!

Great location, nice shower, good coffee bar

Location Great

Huge room by NYC standards. Great view. Comfortable bed. Mini-fridge.

Dark, quiet room. Good shower and Pillows/bes. All comfortable. Difficult channel finding TV, Ive machine not working on our floor. Overall , friendly staff. Stayed 4 days and they wouldn’t/couldn’t allow an extra hour to check-out. Made me angry, also asked to cash a $100 so i could top the maid staff… they front desk said they wouldn’t do it.

Staff were great, location was brilliant.

Clean/ nice bar/ room wasn’t ready at first but within 15 minutes it become ready before check in time.

Front desk staff was amazing. I believe his name is Ezekiel.. A++

The hotel is really pretty. The room and bathroom were both really spacious. The staff was friendly and overall experience was great! It was really close to the theater that I was going to that evening. I would recommend staying there if you are looking to stay in theater or Times Square area.

Cleanliness was okay, not great, but at least partly due to it being old. Bedding was so-so.

Fantastic location central to Times Square, Broadway, Radio City & Rockefeller Center. Very pleased with our updated, clean room. Had a minor issue with the shower when we arrived but maintenance had it fixed within 15 minutes. Limited breakfast is pricey but on par with what you would expect. Enjoyed a nightcap at the bar on most nights. Would recommend.

We left a day early. Air conditioner in room very noisy. Room was Nora’s upscale as I thought it would be. Would love refund of second day .

Welcoming staff, spotless room, central location

Hotel is a little dated in the building materials (cracked tiles, wallpaper peeling). Staff was friendly & accommodating. We asked to move rooms due to external noise & were immediately moved to a much quieter room. The original room was beside the elevator & was loud all night.

This was our best hotel stay in NYC ever! Every interaction with the staff was exceptional, the room was extremely spacious, and the location was optimal. This will become our go-to hotel every time we come to the city in the future … we already booked our next stay!

Courteous staff and clean rooms.

Had a wonderful stay. Staff was wonderful, check -in was very easy.

Love Little Opus

No coffee and tea in room

Room was great balcony worth it spacious loved it ,staff was great!!

We stayed at the Muse for the first part of my birthday celebration in New York though we had trouble with canceled flights. The hotel was understanding and did not cancel our reservation. The room was decorated beautifully with flowers and chocolate covered strawberries and balloons. The location was right near everything And maneuvering The city was easy. The staff was nice for the most part, but there were a few moments that made us raise an eyebrow. Our rooms bathtub was an Our rooms bath tub was a bit damaged, but still function properly. Overall, we enjoyed our stay and I had an amazing birthday.

Great value for money and perfectly located for seeing a broadway show. No frills, not luxury, but clean and easy.

Nice and small, clean, upscale and modern. Hi

Very Clean Hotel .. clean Towels and excellent Hospitality. Well worth it.

I didn’t get free breakfast. But I did buy breakfast and it was very good.

Not sure about the breakfast, staff was nice and room was nice but it overlooked the street which was noisy.

Staff was excellent!

Spotless

Daniel at the front desk help with our check in and directions during our trip to make it very personal & creat great memories!

Wonderful staff! The room was great (and the shower was amazing!)

Nothing to complain about. Good Midtown location close to Times Square and theater district. A bit pricey, but what isn't in NYC

Didn't have breakfast

Room was great. Staff were very helpful and informative

Need to allow microwave use for oatmeal.

The staff was amazing! The room was clean and spacious, and the hotel is within a short walking distance of all the main attractions. We would definitely stay here again.

Beautiful room in reality as per web site, clean, great bed, complements to housekeeping. An experience that best the tone for A great visit.

The room was spacious and so clean and quiet. The staff incredible and you can’t beat the location to get to everything! Definitely coming back when in NYC!

And the staff were very nice.

Room was in good condition although small and cramped. Could barely walk around in it.

They charged me 47.90 afterwards of my check out and didn’t let me know why. I didn’t use room service or took anything from the mini bar

Special thanks to Angel!

Perfect location. Convenient access to Times Square and subway. Friendly staff.