Residence Inn Marriott New York Downtown Manhattan/WTC Area

Staff were most helpful

Great spot and location. It’s becoming our go to hotel while in the city

It was my first stay, but will indeed not be the last.

Disfrutamos de una estancia muy agradable.

There is a secret resort fee that they charge when you arrive.

The staff was very rude & non cooperative, have never experienced such a rude staff

The Residence Inn was well-situated in the heart of Manhattan for our visit. The room was fresh, clean and modern. Excellent stay!

, we didn’t have the breakfast.

Thank you

Very Nice hotel. The room was great and very clean. Comfy bed. Overall, great experience, and the free breakfast buffet was really good. They had a lot to offer for a free breakfast. I would come back here again.

Room was great, delicious breakfast and location was perfect!

Other than that, we had an excellent stay at the hotel.

Todo impecable, camas muy cómodas desayunos muy ricos y excelente ubicación sin duda me volvería a hospedar aquí ! 10/10

Shower was great, sofa bed was very uncomfortable and suitable only for a single child. Great coffee machine and yogurt bar with toppings was fantastic. Appreciated the free laundry.

Exceptional

The location is very convenient for visiting lower town.

Superb

Exceptional

Great location, steps away from the subway. Great size room. Elevators took forever. Breakfast wasn’t good. Food was bland and not enough choices.

Great location, within walking distance of major attractions, shopping centers and restaurants. Great value for money, with complimentary breakfast and free access to the laundry room. The room is well-equipped with a full-size refrigerator, microwave, dishwasher, electric stove with cookwares and utensils. The staff are very friendly, professional, and always willing to help. We had a wonderful stay and would definitely recommend this hotel

The location is superb. The housekeeping was meh.

Always a pleasure to stay at this hotel

Fantastic hotel. Booked same day and checked in that evening because we had to leave the original hotel that we booked (we won't talk about that one). The front desk lady (didn't get name unfortunately) was so nice. We lucked out with a corner room! Whole Kitchen, microwave, fridge and freezer with an ice maker. Bed was comfy and the shower was amazing with different options on the shower head. You will here car horns, but it's NY, what do you expect. They didn't bother us. Next morning, free breakfast! On our morning there were eggs, sausage, jimmy dean wrapped breakfast sandwiches, bagels, toast, muffins, fruit, yogurt, cereal, apple juice, milk, coffee and tea. Very friendly and attentive staff there too.

I did not use the kitchen. The hotel's breakfast was sufficient.

Great location and rooms large for Manhattan. Only negative was the loud aircon, meant we didn’t switch it on much

Great location, awesome staff and reliable service.

I like the free tea The breakfast area too small

I like the free tea The breakfast area too small

Location, room size, bed Breakfast room (tight and noisy) breakfast with a minimum and medium quality . No boiler in the room and coffee/ Thea not refill during room cleaning.

Some staff were very supportive and keen on helping out but some other left the good ones down Breakfast was average. Helpful amenities included cold purified water.

Not up to the mark.

Very nice room, because there was a kitchen. Cleaners and breakfast staff was super kind. I had problem with Wi-Fi and it was fixed by very professional woman manager. Price was very high.

The hotel location was great but we had a few issues during our stay. When I plugged the blow-dryer, it tripped a fuse and then the outlets in the room stopped working as well as some of the lights. I could not get the blow dryer working and had to try to get a new one. They did deliver a new dryer but since the outlets were not working I had to use an outlet by one of the common area restrooms. Also, the elevators took a really long time. Maybe, the hotel was full but it was kind of painful waiting for them especially since I was in a rush trying to blow dry my hair before an event.

Just steps away from the World Trade Center and the 9/11 Memorial. With multiple subway lines right around the corner, getting around both Downtown and Uptown Manhattan was incredibly easy. The variety was satisfying, everything was fresh. The entire team was exceptionally friendly, helpful, and welcoming throughout our entire stay. The elevators can be crowded during peak morning and evening hours, so you might need to factor in a few extra minutes when leaving the room. The furniture and amenities in the room are starting to show their age and could benefit from a bit of refreshment/updating to match the overall premium feel of the hotel. I had fully prepaid for my reservation months in advance. However, upon a very late check-in, the front desk insisted on charging the full amount again. Being exhausted after a long journey, I paid just to get to the room. The next day, management admitted they took a full payment authorization, blaming a "lack of information from Booking.com." Getting a straight answer and getting this sorted with both the hotel manager and Booking.com was an incredibly annoying and stressful experience that ruined the initial impression.

but one little detail which they fix immediately our room didn’t have body wash conditioner or lotion. Very quiet.

Great location. Breakfast standard American fare, so-so. Unclear about charges at check in (destination charge), and accidentally overcharged us for a beer by $60 — waiting for a resolution to this. Room spacious and comfortable. Entry a bit weird (enter on G, elevator to L to check it, can get very crowded). Nice bar/lounge area.

Everything was wonderful!

The location is very convenient, with easy access to nearby attractions and restaurants. The staff were friendly, polite, and always ready to help. The stay was comfortable, and I would definitely recommend this hotel.

We choose this hotel again and didn't regret it

All round excellent

The hotel is conveniently located near many restaurants and shops and the subway is a couple of blocks away. Breakfast is always fresh and hot. Staff is very helpful. The rooms are always clean. This is my go-to hotel whenever I am staying in the city.

Los asensores no estan diseñados para la capacidad de este tipo de hotel. Solo 2 asensores en funcionamiento con un hotel de 18 pisos, largas esperas. Laa habitaciones pudiera decir que muy buenas, pero en cuento a sercivicios muy deficiente.

Awsome

No tub was hoping for a nice soak/ but the shower was lovely

Pleasant

Great Hotel, great location for us easy to get around, comfortable room. Staff great. Great breakfast hot & Cold food. Nothing

Rooms are large but could use a little refresh - scuffed tables and wallpaper. Nice lounge and breakfast area.

Nice room

Great location and friendly staff!

I'm a coffee snob, so when I road trip I like to bring my kettle and my French press. Having a kitchenette with full size fridge allows ample space to make my coffee and morning protein shake, a fridge w freezer to keep everything fresh, and then the bonus of complimentary full breakfast helped make my mornings wonderful! The bed was comfortable, room is large and not cramped with my bicycle in it, and surprisingly quiet being in the middle of NYC. The location is fantastic for shopping, dining (the biryani cart right around the corner was key late night!), exploring both east & west sides of Manhattan, easy access to various ferries (Ellis Island, Staten Island, and other boat tours), close to Battery Park, Hudson River Park, and Brooklyn Bridge.

Great location, friendly staff, great free breakfast

The property location couldn’t have been any better.The hotel was very clean and staff was superb! ! Breakfast was the same free breakfast you get anywhere else but it served our purpose. However, my only complaint is we would get intermittent lights.. sometimes the lights would work in the bathroom and kitchenette area and sometimes Not! We were only there 21/2 days and mostly not in the room only to sleep so we dealt with it

The property location couldn’t have been any better.The hotel was very clean and staff was superb! ! Breakfast was the same free breakfast you get anywhere else but it served our purpose. However, my only complaint is we would get intermittent lights.. sometimes the lights would work in the bathroom and kitchenette area and sometimes Not! We were only there 21/2 days and mostly not in the room only to sleep so we dealt with it?We loved New York and this will definitely be our go to Hotel when in New York.

Everything Nothing

Everything Nothing

Very good

Room was quite good but seems to be little small given the price. Location was great. Breakfast should contain more freshly cooked items like vegetables and varieties as there were few options for vegans

Room was quite good but seems to be little small given the price. Location was great. Breakfast should contain more freshly cooked items like vegetables and varieties as there were few options for vegans

Great room. Friendly staff. Loved the location. Will definitely stay here again

Everything Nothing

Very convenient position for our requirements and within easy walking distance of subway stations. Very clean, lovely sized room and excellent breakfast.

The hotel is very well located; it s clean and the breakfast is ok-ish, typical american breakfast/food so don’t expect at anything very good but you can find smth to eat. For one night it was ok The staff was not ok. I still wait ( for a month) for my invoice on the company s name though I called many times and send more than 10 emails and told them also at the reception. In vane.

Location The elevator can't accomodate the number of visitor

Nothing

Nice staff Nothing

The best stay! I would 100% recommend this hotel whenever you find yourself in NYC. We loved it so much, we added an extra night and the front desk was so helpful.

The perfect place to stay in NYC. The hotel is located in the perfect area, financial district with lots of food options. Far enough from the chaos of Times Square but close enough to get to. There is a train stop right down the street. The staff was wonderful and so friendly and helpful. Our family will definitely stay here again whenever we venture into NYC!

Room was dirty with hair in many places, dirt on desk, and dishwasher running! I have pictures I can send. Asked if they could do something for the inconvenience after we switched rooms but nothing: should have gotten a full refund

Pleasant

Good location near the seaport. Room was a good size for NYC. The breakfast was very good. Clean hotel. The only thing is the sofa bed. Very thin mattress pretty uncomfortable and noisy.

The only thing is the sofa bed. Very thin mattress pretty uncomfortable and noisy.

Breakfast and nice staff

Excellent

The first night was very noisy given there was construction going on across the street from our room. I was wondering why somebody would rent a room with construction directly across from the room window. The second night was to standard because it was a friday night and the construction crews probably don't work into saturday morning. I was traveling with children. The staff was excellent and very helpful. Jane was outstanding as was everyone else.

Close to our daily activities

El menu rico, la habitación tenia una nevera que el ruido era muy fuerte y la chapa en mal estado. llame y me la cambiaron.

The front desk and food services teams at this location are always so wonderfully friendly and welcoming. Location isn’t the most amazing but it’s fine.

The front desk and food services teams at this location are always so wonderfully friendly and welcoming. Location isn’t the most amazing but it’s fine.

N/a

Everything. There is not one thing I can complain about. The staff, doorman, location. Everything was perfect! N/a

Very clean. Staff was nice

GREAT

VERY convenient to multiple subway stations and Uber Shuttle to airport. It is in the financial district so a little quiet on the weekend but more economical which is what I wanted. We were all over the city with ease via MTA.

Newly refurbished, clean, good breakfast, staff efficient. Watch out for the destination fee charged by Marriott. 25 usd per night extra. Really confusing benefits. I was charged twice due to two bookings. Trying to claim the benefits was awkward and left a bad taste in the mouth.

Great location in FiDi. Steps away from main subway routes, restaurants and also interesting shopping. Excellent breakfast that filled us up for the morning. Sofa bed is not comfortable

Exceptional

Loved the location of the property and the bed was nice and comfy, with toiletries included and staff were nice and friendly The breakfast room was absolute hell, people stood around blocking all the food because the room was too small and even when you got the food there was nowhere to sit. It would’ve been nice if water could’ve been placed in rooms for the price of this hotel. Also we tried to add an extra guest on before staying and it was absolutely impossible to do and was just repeatedly ignored by the Marriott team so that’s quite bad customer service.

My family and I enjoyed our stay. Unfortunately the room bedding was not clean and we uncovered stains on the comforter. That was the only issue the bedding needs to be replaced.

Everything was freah and alot of veriaty of stuff to eat

Yes

Olors Breakfast like cheap hotel

Location was great! They stored our luggage for us prior to our check-in time and after we checked out, so we could finish touring the area. The room was very spacious and clean. Breakfast was very good. The only negative things were our room was not ready at the check-in time (we had to wait 45 minutes), the small convenient store was poorly stocked and the dishwasher had dirty dishes left in it.

Beautiful hotel

There are no personal travels sized toiletries provided by the hotel. Everything is a large bottle, including lotion, that was surely shared by previous guests. It’s also unclear what the ingredients of the products are as they’re not labeled, so for anyone with sensitive skin or anyone concerned about natural ingredients in their skin care, I would definitely recommend bringing your own. The overall cleanliness and comfort of the room was also just okay. The cleaning staff was glorious! My mid-tier rating is geared more towards the general upkeep of the room: really loud refrigerator, eating utensils were provided but had dry food on them still, and the grout and floor of the shower were stained. Otherwise, excellent location, there was a water filling station in the lobby, staff was attentive and kind, and there was baggage storage that we could use before check-in

Everything wa good

Was a good breakfast

Fresh breakfast, friendly staff and lovely stay. Thank you

Large rooms Door staff on ground floor were unkind and rude

Excelent service and customer service

My bff and I booked this hotel for our staycation. We just wanted to be together and veg out! Great location. Great staff. We’d come back.

Location was great, excellent and friendly staff Breakfast could be improved with some vegetables and non-pork meats

Great location, supportive staff, clean, nutritious breakfast

Staff was very nice. Clean room and hotel.

Good

Great location !

Perfect spot to stay; it's close to shops, the 9/11 Museum, and other museums. The staff and bartender were amazing, and the hotel is very clean.

A property very well located, friendly staff. We could not stay more days. Fares increased astronomically.

The breakfast almost the same

Excellent

They stole my money

Great hotel, very clean and comfortable. Would recommend.

Clean room

Clean room

Yes

Yes

Everything was nice everyone sweet kind

Anything

The room was spacious/clean/stocked. The staff was very professional,friendly and responsive. It was a pleasure to be in good compt

The room was spacious/clean/stocked. The staff was very professional,friendly and responsive. It was a pleasure to be in good compt

Location is next to most trendy store restaurants/ clean rooms, very friendly staff (front dest & housekeeping) Small rooms / very limited breakfast as all American hotels

Rooms very small. Little to no sunlight in the rooms.

Rooms very small. Little to no sunlight in the rooms.

Great location. Big room, comfy bed

Great location. Big room, comfy bed

GOOD LOCATION AND FRIENDLY STAFF

GOOD LOCATION AND FRIENDLY STAFF

Clean and the bed was comfortable

Clean and the bed was comfortable

I just love it!!

I just love it!!

Room was clean and smelled good. Beautiful hotel in Manhattan. Will stay again

Room was clean and smelled good. Beautiful hotel in Manhattan. Will stay again

Already said this in the last review

Already said this in the last review

Great staff, clean, easy to unload the car and get ubers from Hotel!

Great staff, clean, easy to unload the car and get ubers from Hotel!

My Check in was amazing, the staff who checked me in was very informative & from the brief conversation my lord she was amazing, I can see myself coming back here & telling friends about this place. HIRE MORE OF HERRRR, she was GREAT! Great energy!

My Check in was amazing, the staff who checked me in was very informative & from the brief conversation my lord she was amazing, I can see myself coming back here & telling friends about this place. HIRE MORE OF HERRRR, she was GREAT! Great energy!

The room was clean, the staff was great! We needed a couple of extra towels and blankets and they were so quick to get them to us. The breakfast was convenient to get the day started. Close to Fulton Center for all your subway needs!

The room was clean, the staff was great! We needed a couple of extra towels and blankets and they were so quick to get them to us. The breakfast was convenient to get the day started. Close to Fulton Center for all your subway needs!

Friendly and efficient staff. Nice decor in lobby. We had a very late plane and they were good about check in. Breakfast items served in steamed plastic are not anything I would want to eat so I stayed with oatmeal, eggs, bacon. Specialty coffee machine at breakfast was nice and quick. We didn't use the free Liberty Cruises because of the weather. Location was perfect. Close to the subway and walkable to FinDi sights

Friendly and efficient staff. Nice decor in lobby. We had a very late plane and they were good about check in. Breakfast items served in steamed plastic are not anything I would want to eat so I stayed with oatmeal, eggs, bacon. Specialty coffee machine at breakfast was nice and quick. We didn't use the free Liberty Cruises because of the weather. Location was perfect. Close to the subway and walkable to FinDi sights

Everything was great!!!!

Everything was great!!!!

I visit NYC three to four times a year and always like staying in different parts of the city. With that said, I will definitely be making this hotel my go to from now. Everything was just a little nicer and the price didn’t break the bank. Would absolutely recommend this hotel to anyone.

I visit NYC three to four times a year and always like staying in different parts of the city. With that said, I will definitely be making this hotel my go to from now. Everything was just a little nicer and the price didn’t break the bank. Would absolutely recommend this hotel to anyone.

Friendly staff & great location. Breakfast was good & kitchenette in the room was very convenient. Elevator system was extremely slow & we waited 5-10 minutes for each elevator trip. No exaggeration! Other than that, it was a great stay. Thank you!

Friendly staff & great location. Breakfast was good & kitchenette in the room was very convenient. Elevator system was extremely slow & we waited 5-10 minutes for each elevator trip. No exaggeration! Other than that, it was a great stay. Thank you!

Our rooms were clean, staff was friendly, breakfast included, had one drink in bar on last day it was better than the drinks we had at three restaurants we went too.

Our rooms were clean, staff was friendly, breakfast included, had one drink in bar on last day it was better than the drinks we had at three restaurants we went too.

Ménage laissez a désirée nous avons eu notre chambre en retard également on n’a du attendre

Ménage laissez a désirée nous avons eu notre chambre en retard également on n’a du attendre

Nice rooms and good location

Nice rooms and good location

Good hotel with large rooms

Good hotel with large rooms

Room was ckean breakfast great. Goid location

Room was ckean breakfast great. Goid location

The breakfast was good, nothing out of the ordinary, great coffee machine. Room was clean and spacious, the staff was also very nice. The area was great, had the subway very convenient located

The breakfast was good, nothing out of the ordinary, great coffee machine. Room was clean and spacious, the staff was also very nice. The area was great, had the subway very convenient located

The room was clean and very comfortable, and the staff was very helpful

The room was clean and very comfortable, and the staff was very helpful

Cut

Cut

Yes

Yes

The hotel was clean, staff was friendly, and location was prefect.

The hotel was clean, staff was friendly, and location was prefect.

I would like to especially thank the front desk staff member, Jane. When she found out it was my birthday, she kindly upgraded us to the best room in our category — a beautiful corner room with an amazing view of Lower Manhattan. Her thoughtfulness and warm attitude made our stay truly unforgettable. Jane was incredibly helpful with every request — always quick, friendly, and solution-oriented. That kind of service is rare and truly appreciated. Breakfast was included in the stay, and we loved that it was possible to take food to-go — we often enjoyed it in our room. Housekeeping came daily, everything was clean, and the 17th floor was impressively quiet, even in such a busy city. Overall, this hotel exceeded our expectations. The service, comfort, and hospitality were top-notch. We highly recommend it to anyone visiting New York City!

I would like to especially thank the front desk staff member, Jane. When she found out it was my birthday, she kindly upgraded us to the best room in our category — a beautiful corner room with an amazing view of Lower Manhattan. Her thoughtfulness and warm attitude made our stay truly unforgettable. Jane was incredibly helpful with every request — always quick, friendly, and solution-oriented. That kind of service is rare and truly appreciated. Breakfast was included in the stay, and we loved that it was possible to take food to-go — we often enjoyed it in our room. Housekeeping came daily, everything was clean, and the 17th floor was impressively quiet, even in such a busy city. Overall, this hotel exceeded our expectations. The service, comfort, and hospitality were top-notch. We highly recommend it to anyone visiting New York City!

Highly Recommend!!! Clean, Beautiful, New, Great Staff and Awesome location from Laguardia & anytning u want to do in NYC. Many, clean, subway stations next to and near... Excellent area to catch a cab and close to so many cool things to see and do. Breakfast included in the AM is the cherry on top! Spacious rooms. It was like HOME 😊

Highly Recommend!!! Clean, Beautiful, New, Great Staff and Awesome location from Laguardia & anytning u want to do in NYC. Many, clean, subway stations next to and near... Excellent area to catch a cab and close to so many cool things to see and do. Breakfast included in the AM is the cherry on top! Spacious rooms. It was like HOME 😊

It was nice but not as clean as it could be. You also have to pay for parking. Breakfast is really good but very crowded. Overall if I was looking for an affordable hotel aroun 200$ a night I’d stay here again.

It was nice but not as clean as it could be. You also have to pay for parking. Breakfast is really good but very crowded. Overall if I was looking for an affordable hotel aroun 200$ a night I’d stay here again.

Great location with free breakfast and great service.

Great location with free breakfast and great service.

There’s quite a bit to improve- They forgot to take out the trash in our room from the previous occupant. This didnt make us feel confident about the overall cleanliness of the place. We also encountered internet connection issues that they were not able to resolve and they asked us to contact the provider. We requested for slippers and they told us they did not provide this as they were not a full service hotel. For its price, we expected more from this place service-wise.

There’s quite a bit to improve- They forgot to take out the trash in our room from the previous occupant. This didnt make us feel confident about the overall cleanliness of the place. We also encountered internet connection issues that they were not able to resolve and they asked us to contact the provider. We requested for slippers and they told us they did not provide this as they were not a full service hotel. For its price, we expected more from this place service-wise.

very close to the subway (there’s literally one outside of the hotel) and super convenient!! that’s probably the main draw— there’s a lot of food options nearby. service was pretty good, and in our suite the kitchenette/microwave/fridge was helpful for takeout and heating up old food.

very close to the subway (there’s literally one outside of the hotel) and super convenient!! that’s probably the main draw— there’s a lot of food options nearby. service was pretty good, and in our suite the kitchenette/microwave/fridge was helpful for takeout and heating up old food.

Great space with Kichen plus nice and quiet

Great space with Kichen plus nice and quiet

Our first time here, very happy, will come again in the summer of 2026. We come to NY every summer and Xmas time.

Our first time here, very happy, will come again in the summer of 2026. We come to NY every summer and Xmas time.

The room was dusty around the doors and furniture is chipping, mattresses are old, pillows are the worst, and strong marijuana smell throughout the room and hallways.

The room was dusty around the doors and furniture is chipping, mattresses are old, pillows are the worst, and strong marijuana smell throughout the room and hallways.

The greeting staff was great. My check-in went extremely well. My room was very clean and the hotel was in a great location.

The greeting staff was great. My check-in went extremely well. My room was very clean and the hotel was in a great location.

The room was fine, the food was not kept warm.

The room was fine, the food was not kept warm.

Never stay here again!

Never stay here again!

We thought everything was great. The staff the location, the facilities, the breakfast everything. We will probably be staying there again in the not too distant future.

We thought everything was great. The staff the location, the facilities, the breakfast everything. We will probably be staying there again in the not too distant future.

Great size room overal

Great size room overal

Extremely cold in room and couldn’t keep heat. Never got offered another for the two nights. Just a little space heater and on hope of this I am disabled and my skin is affected by this. They said I should have told them about my skin needing heat when I booked the appointment. WOW.

Extremely cold in room and couldn’t keep heat. Never got offered another for the two nights. Just a little space heater and on hope of this I am disabled and my skin is affected by this. They said I should have told them about my skin needing heat when I booked the appointment. WOW.

The rooms were clean, the staff was very friendly, and the location was just great! It was an easy and quick walk from the hotel entrance to the subway!

The rooms were clean, the staff was very friendly, and the location was just great! It was an easy and quick walk from the hotel entrance to the subway!

Great location, great staff

Great location, great staff

Very nice location close to 9/11 memorial and Oculus, friendly staff, breakfast included and $15 complimentary per room every day. For sure I’ll be back to this hotel.

Very nice location close to 9/11 memorial and Oculus, friendly staff, breakfast included and $15 complimentary per room every day. For sure I’ll be back to this hotel.

Staff was very helpful. The breakfast area got busy on days leading up to Thanksgiving Day.

Staff was very helpful. The breakfast area got busy on days leading up to Thanksgiving Day.

There was trash on the floor, hair on the bathroom mirror and sink, and leftover food in the fridge upon arrival. We were also never informed we had a $15 credit per room per day and overheard another guest mention it. The sofa bed was maybe the most uncomfortable sofa bed I've ever tried. The baggage claim man we encountered was pretty rude and unhelpful, then he didn't give us two of our bags so we had to go back to him. Breakfast was surprisingly better than expected, as we were initially told it was continental, but there were eggs, sausage, and oatmeal. Good location near WTC, Wall Street, and lots of subway lines. Overall, it was fine, but I'd look elsewhere next time.

There was trash on the floor, hair on the bathroom mirror and sink, and leftover food in the fridge upon arrival. We were also never informed we had a $15 credit per room per day and overheard another guest mention it. The sofa bed was maybe the most uncomfortable sofa bed I've ever tried. The baggage claim man we encountered was pretty rude and unhelpful, then he didn't give us two of our bags so we had to go back to him. Breakfast was surprisingly better than expected, as we were initially told it was continental, but there were eggs, sausage, and oatmeal. Good location near WTC, Wall Street, and lots of subway lines. Overall, it was fine, but I'd look elsewhere next time.

The staff were professional and accomodating. The rooms were clean, comfortable, and well-appointed. The bar was well-run and welcoming. The subway is steps away, so the location is convenient to anything you want to do. Great value for dollar! Would stay again.

The staff were professional and accomodating. The rooms were clean, comfortable, and well-appointed. The bar was well-run and welcoming. The subway is steps away, so the location is convenient to anything you want to do. Great value for dollar! Would stay again.

Great customer service.Ammenities were awesome! Clean rooms.Front desk very courteous (Heidy).

Great customer service.Ammenities were awesome! Clean rooms.Front desk very courteous (Heidy).

Nice hotel, very good located... Very kind staff

Nice hotel, very good located... Very kind staff

Great staff,good room overlook Broadway

Great staff,good room overlook Broadway

We weren’t informed to validate our parking by the hotel staff so we were not able to get a discount on parking the parking attendant said it was up to the hotel this was very disappointing

We weren’t informed to validate our parking by the hotel staff so we were not able to get a discount on parking the parking attendant said it was up to the hotel this was very disappointing

.

.

The room was clean and spacious.

The room was clean and spacious.

Old room, worn, uncomfortable bed

Old room, worn, uncomfortable bed

tidy, amenities, helpful & courteous staff

tidy, amenities, helpful & courteous staff

Just getting hit with additional charges as soon as I’m checking in doesn’t sit well. Whether early check-in fee or check-out fee plus taxes…

Just getting hit with additional charges as soon as I’m checking in doesn’t sit well. Whether early check-in fee or check-out fee plus taxes…

My room was perfect. Staff is always pleasant and welcoming. I loved having breakfast with plenty of options to choose from for a fresh start to the day. It always feels like a home away from home.

My room was perfect. Staff is always pleasant and welcoming. I loved having breakfast with plenty of options to choose from for a fresh start to the day. It always feels like a home away from home.

Staff here was very friendly and went out of their way to be helpful. Grate location, very clean.

Staff here was very friendly and went out of their way to be helpful. Grate location, very clean.

Compared to other Residence Inns, this one had more variety and we liked the service.

Compared to other Residence Inns, this one had more variety and we liked the service.

The room was very clean, check-in fast, and staff very professional.

The room was very clean, check-in fast, and staff very professional.

The staff were so friendly, and everything was very clean! Such a pleasant stay.

The staff were so friendly, and everything was very clean! Such a pleasant stay.

Few things to note. Parking is not avaliable. You'll have to park your car 6 mins away and walk back to the hotel. Also, you'll be told that they will hold a $50 fee when checking in but intial its $170 and not $50. You do get it back when checking out. Overall room was clean, housekeeping staff were very nice.

For a new york hotel it was fairly clean. Having a kitchen in the room was a plus.. For what you pay for this hotel overall not worth it --- paying $380+

Clean… friendly… breakfast

Great location, good sized room with useful kitchenette, clean. Hotel was quiet, beds comfy, good choice at breakfast and friendly staff. Would definitely stay here again.

fast check in and great location

Pros - quiet area when on a high floor; breakfast bar was awesome - hot food, lots of variety and great coffee machine. Neg - water in shower didn't get very hot

The staff I encountered could no

Close to several attractions. Busy, safe area. Easy subway access. Free onsite laundry.

Breakfast was just ok

Room was spotless, hotel was in a great location, and hotel staff were extremely friendly.

Good

Good breakfast and friendly staff. The room was comfortable and good location close to subway and 9/11 memoria. The only slight negative were the hotel lifts. Far too busy and had to always wait. I’m noticed some people staying got quite annoyed.

Staff were super friendly and helpful. Our room was clean and a good amount of space! The bar staff were super kind and fun to chat with. Will be back!

Very clean room. Friendly staff and easy access to all points of the city.

Didn't like the long waits for the elevator

They need to fix the AC it make so much noise. I couldn't sleep in that noise

Room was ok but had several amenity issues. Conditioner bottle was empty, iron didn't work and dishwasher was full of dishes. Also, front entrance security person had zero personality or desire to be there. Elevators get packed before 11am and wait times can be longer than 15 mins.

Pleasantly surprised by this hotel. Great location and friendly staff.

Overall it was an excellent choice. Loved the area.

Clean room and staff was accommodating. This location is central and rates were reasonable.

The property was right next to subway stations including the Oculus and the famous landmarks. Highly recommend

Great large and clean room. The staff is top notch. This is my go to place to stay in NYC.

Very courteous staff. Gave us extended check out time we needed it

Excellent location and nice place

It was very welcoming. The room was great. The staff was wonderful.

Beautiful and clean.

Comfortable and clean with a decent free breakfast. Location is ideal for lower Manhattan

The property is very convenient to access any borough. World Trade Center is right there with beautiful scenery and shopping stores from high end to thrifty. All kinds of food, snacks and pharmacy near by. I stay here every time I go to NYC from Boston.

Good

Clean room

Everything you should expect from a Marriott.

Easy clean experience

A

Great hotel for the price

Everything in room looked new and very clean. Excellent amenities at a reasonable price per night. Very safe with security check in on ground floor and lobby to rooms only accessible by elevator. Very welcoming front desk staff. So close to my reason for being there: the Tunnel 2 Towers run and visiting the WTC. Very walkable to places like Battery Park also. I wish I could have stayed longer. I will stay here again for the run next year. Thank you for a wonderful stay.

Great location very polite and efficient staff. Kudos for seamlessly checking us in at 2am after multiple flight delays AND welcoming us to a great breakfast 6 hrs later. The staff covering Sept 26th were stellar. Will stay again

Hotel was clean. Very quiet being in the city. Easy subway ride to and from the train station. And a short 5 minute walk to the 9/11 memorial garden. About a mile walk to the pier. And lots of restaurants in walking distance as well.

Hotel was great for me and my family. We stayed here and it was walkable to take my 3 year old 6 year old and 3 week old to see the Statue of Liberty! :) would definitely recommend. Great location!

Excellent all round. Sightseeing options - Famous Bronze Bull, WTC, Seaport etc.

Excellent for sight seeing and relaxation.

Had an amazing stay the room was just perfect for me and my wife and the staff was absolutely amazing

Great location. Clean place. Good breakfast

Great stay can’t wait to go back!

Very clean and well run

This was a nice place to stay

Precio no guarda ninguna relación con la calidad que entregan , toallas viejas, sin máquina de café, atención deficiente

Quick weekend getaway

Breakfast

Night bartender on Sept 4th showed me all of his syrups and how he makes his Old Fashioned a little more special. Big fan. Well done.

Unexpected stop in New York. Staff was very welcoming and knowledgeable.

The service was excellent and the breakfast buffet was clean and orderly. I wish they had lotion and stuff

It was so amazing, definitely would stay again.

The hotel is well-maintained and very clean. We stayed in a studio room that felt more like a fully equipped apartment—it had all the necessities, and the mattress was extremely comfortable. The staff were friendly, professional, and welcoming. One of the highlights was the included breakfast: fresh granola and apricots made the perfect topping for my oats, and the latte from the in-house coffee machine tasted like something from a boutique café. If you’re driving, be prepared to park at a nearby parking station, which is about an 8-minute walk from the hotel. Not a big deal, but good to know in advance. Overall, this is probably the best hotel I’ve stayed at so far. My family and I absolutely loved it and can’t wait to come back. PS. No photos to share. Hotel is same as pictures and stay yourself to see.

Great experiences!

I would stay here every time I’m in the city.

It is a fife star service with comfortable beds.

Comfy bed

We enjoyed our stay! The beds were very comfortable and the room was spacious for NYC. We appreciated the kitchenette and the huge refrigerator. The location is very convenient; close to the subway, a couple blocks from Eataly, and a short walk from the WTC. Staff were friendly and helpful, too. It would be nice if they had more water dispensers since there are only two in the whole hotel. Also, kitchenette was missing flatware.

Excellent property that offered a perfect room for my family of five! Great location for downtown and convenient to the subway! Highly recommend!

It was alright

It was a great experience for my husband and I. We stayed out there for the weekend and went to the moving event at Madison Square Garden. It was great

It was close to everything, a subway ride away from everything

Very good experience. Only thing was no slippers provided.

So clean

This hotel covered all the necessities I needed, clean, friendly staff and very helpful. Bed was so comfortable and the rooms are roomy. The breakfast buffet was very decent with a slight variation each day. I would stay again and again

Besides the nice aspects I checked above, the free continental breakfast also has excellent selections. I would definitely come back when i visit NYC again

-checked in at around 6pm but the room wasn't ready. waited for 15-20mins for that. -went to the room (1 king 1 sofa bed suite) and the sofa bed don't have the bedding set ready, got help some the staff quickly, then realized the we don't have a blanket, and got help from the staff quickly. -the sofa bed condition was sub-par

Great location with a friendly customer servuces

Comfortable room. Staff very friendly and helpful. Very convenient location.

Property was good and nice location. Breakfast could have been better..but no complaints

Very conveniently located. Rooms were quiet and comfortable. Only a dozen or so rooms on each floor so it was more like an apartment than hotel. Staff was very nice.

Residence inn stay was the most wonderful moment and most of the NYC tourist attraction were nearby and walkable. Management was so and friendly that we had a comfortable stay

Our view of the city was a window looking at a square with building on all side. At 8 am it was dark as midnight

Like how it was close to city hall

I was close to everything. This place was clean and the staff was kind and helpful

Great location, excellent service, clean room.

Clean and decent stay

Delivered on what is advertised. No disappointments. Great value for money in NYC downtown.

i was under the impression that i wouldn’t be paying anything further as expedia said fees and everything were included in the price shown. boy was that a lie. as soon as i checked in my card was charged $150 in holds (the room was only $200). before even checking in i met up with a friend who had another friend i wasn’t familiar with along with her. we went to drop my things off and check in before heading out and somehow this person that i did not know was allowed to order a drink and charge it to my room as i was at the check in desk without any type of authorization or knowledge to me. not even sure how he knew the room to charge it to but the person made it seem as if they bought this drink themselves yet i was unknowingly the one paying. i find it frustrating that i was left with the bill and marriott basically assisted this person in scamming me as someone i did not know was allowed to get drinks charged to my room. i also found a small bug in my room on the nightstand right next to the bed that looked a whole lot like a roach but can’t say for sure. probably wouldn’t stay here again.

Room was spacious and clean but the shower drain was extremely slow.

This hotel location is great and close to all attractions However, the hotel manager Gideon is extremely rude and unprofessional when we informed him that there were dirty dishes and opened bathroom soap in the room we checked in. We were too tired to switch room not to mention that the only other room able to switch to is in the lobby level. We simply can’t believe Marriott has such an unprofessional and rude hotel manager who not only did not introduce himself but was generally untrained in how to talk with customers He even raised his voice in talking with us. Very unbelievable and will be filing a complaint with Marriott directly soon

But I would say it’s good hotel, I’ll stay again

GREAT bed. clean, spacious room. Great breakfast. Our room was Expensive, but worth the price.

Excellent service and very good attention from their staff, I would choose them again.

Thank you, great team, service and overall experience

It wasn't the cleanest but i very much enjoyed the vibe of the employees. Everyone I had contact with was extremely friendly, helpful, and professional.

Bedding was not clean

Surprise $35 mandatory fee due at check in. Clean new room with mini kitchen a nice touch

Very nice place will be back

Nice place

Great location, friendly Staff!

It was amazing

I liked the breakfast.

The Front Desk Receptionist is exceptional. We have stayed here before and she remembered us. Very professional, courteous, and thoughtful. It was so welcoming.

We stayed on the ninth floor room 908 to be exact and overall it was a pleasant experience. The glass shower was exquisite. The bed was very comfortable. The large windows shared a view of another building and a nice garden to appreciate. The tall ceilings made the room spacious and comfortable. Overall in my experience the stay was a solid 8/10.

Everything was really nice! Very friendly and helpful staff, very clean, comfortable and big rooms!!! We enjoyed our stay so much!! Thank you all!!!

Excelent experience, very clean, comfortable, large rooms, and excellent customer service in reception area!!!

Comfortable, safe, great location!

The property is conveniently located. Many businesses around, including shopping and restaurants. The breakfast was really good, also the staff was very friendly and the hotel and rooms were very clean. The bathroom sink area was a little small, and there was no mirror in the room. They could have also given us more soap and lotion, since 1 of each for 3 people was not enough

Fantastic. Met my standard

We had a great time at this property. We stayed in a suite and it was perfect for our family. Breakfast ran out quickly downstairs, so go down early!

The people and place were super nice and clean— the internet to watch YouTube on TV was SO SLOW and glitchy it took FOREVER to put ONE movie on

it's definitely a hotel of crooks and thieves. they stole the deposit twice and after a month they still haven't returned it

The rooms were very clean and the staff was very accommodating and friendly

Accessing the room just after check out time to take the bags out was unpleasant experience. Wouldn’t allow to go up more than once to pick up stuff, warned that I will be charged additional. Paying high price for the room and staying multiple days shouldn’t be treated this way.

Very happy with our stay

My wife and I booked a two day stay at this hotel for our 20th anniversary. We had a wonderful time, the staff was very helpful and knowledgeable about the area. We love being able to walk right out of the hotel and having access to so many different eating establishments, the subway system, world trade center area only a couple of minutes away by foot. We plan to book another trip, only longer real soon.

Your site booked the wrong location. It was a half hour from the venue not 2 blocks away. Dishwasher leaked on the floor.

I went to spend a weekend with my mom and we had an amazing time. The hotel room was very nice, clean and spacious. The location is excellent! We’ll definitely go back and recommend it

Everything was great

Front Desk staff was overall supportive.

The staff was very helpful and courteous. The room was clean and quiet.

Professional staff, cleanliness and affordable. Great location, around the corner from my son college. Absolutely no complaints, even the other guest were kind and friendly.

Good

Great hotel in lower Manhattan. Close to subways and key destinations. Staff was helpful and friendly, and the rooms were comfortable and nice. Highly recommend.

close Location to the financial district, and easy access to the subway.

We were able to check in 90 minutes early.

It was a good stay not bad for the money and around all of downtown NY

Beds are comfortable, breakfast is certainly adequate and the staff is great!

Helpful staff good location the cost of the room its worth it

Easy access to subway, attractions. Great breakfast, easy check in and check out

Good

It was clean, comfortable. The breakfast was chaotic and not enough places to sit. To find the entrance to get in was difficult because it does not match the address. Elevators were hard to get for going down from the lobby which is how you got out of the building We waited atleast 10 mins to get the down.

No parking it’s $65 a day to park and you can’t go in and out you’ll have to leave it there or you’ll pay again. They also take half of your incidentals as credit use at the hotel and you don’t have a choice. They don’t tell until you’re already checked in

Chosen for its convenience to the financial district and based upon a recommendation

The room was fine. We arri wd erly amd could not check in, so we were told we could leave our bags downstairs at the bell stand. However, we waitef a long time foe somebody to show up and we then had to go back upstairs to the lobby and have them call for somebody to help us. The same thing happened at check out and we asked to have our bags held. It took forever.