Residence Inn by Marriott New York Downtown Manhattan/Financial District

got the job done, room is small but i like that there’s a kitchenette and also free breakfast. i enjoyed my stay and would return. also the price was pretty decent compared to everywhere else i was looking.

Great location, good breakfast, beautiful view from the window Nothing

All staff members were extremely courteous, knowledgeable and helpful. Breakfast was very good with fresh fruit and eggs, and yogurt available as well. Great way to start your day.

Very good

Would stay again

Location 3rd floor lounge area washroom never use , it was so dirty. Despite informing front desk to add my bonvoy number he didn’t added so now have to do whole procedure with Bonvoy.

Exceptional

Pleasant

Phone in room didn’t work. Called front desk from my cell and waited in hold for 12 minutes. Asked for silverware for the room. Brought 2 forks and knives. Not even with a napkin. The guy just handed them to me. Ick.

It was perfect love everything

worst experience ever, nothing but problems with the room since the day we arrived would not recommend and will never stay here again.

Exceptional

Big room with kitchenette . Comfy beds and good location Lifts were slow .

Exceptional

the room was clean and pleasant. It was on the small size but ok for. two people. Kitchen area was minimal. Breakfast was not bad. Staff was friendly. I would hav enough problem saying there again.

Superb

The AC was not working in the room and the hotel staff unfortunately was not able to move us or offer a solution.

The AC was not working in the room and the hotel staff unfortunately was not able to move us or offer a solution.

The staff was so helpful! The location was perfect for us, and the room was comfortable and very clean. The breakfast wasn't great.

Breakfast was good. Love the scramble eggs. The button on the TV remote it was hard to push.

Everything was great for a first timer like myself. Walking and subway was fine. Went to yankee game also. Luggage storage also helpful Weather

Breakfast was good. Love the scramble eggs. The button on the TV remote it was hard to push.

Everything was great for a first timer like myself. Walking and subway was fine. Went to yankee game also. Luggage storage also helpful Weather

The staff was so helpful! The location was perfect for us, and the room was comfortable and very clean. The breakfast wasn't great.

The property was clean and well maintained, and the staff was helpful and patient when answering questions. My only complaints were that the walls seemed thin, as I could hear conversations and doors opening and closing from neighboring rooms, and the refrigerator kept items cool rather than fully cold.

The location and the layout N/a

The location and the layout N/a

This hotel is a a great location. Easy to get the subways, lots of Attractions in short walking distance 5 to 15 minutes. The staff is amazing and the rooms are spacious and clean. Tons of food options around and the area is safe. They also let you store your luggage after checking out if you need more time in the area. Google maps doesn't work well in the area. You will get turned around.

This hotel is a a great location. Easy to get the subways, lots of Attractions in short walking distance 5 to 15 minutes. The staff is amazing and the rooms are spacious and clean. Tons of food options around and the area is safe. They also let you store your luggage after checking out if you need more time in the area. Google maps doesn't work well in the area. You will get turned around.

Exceptional

Exceptional

I liked everything.

Exceptional

Everything, the stay was great. I liked everything.

Na

Breakfast was very good. All staff were friendly, effecient.

Superb

Difficult to get to

Difficult to get to

Exceptional

Staff helpful, location excellent Parking and drop off difficult and expensive. Electric outlet broken, sink clogged, phone not working, window drafty not sealing.

Superb

Staff helpful, location excellent Parking and drop off difficult and expensive. Electric outlet broken, sink clogged, phone not working, window drafty not sealing.

Superb

I love the location expect parking. At night can seen a little scary. I love the breakfast the scenery. Beautiful hotel very clean and comfortable. Staff was rude didn’t care. I had to wait 4extra hours to check in the manger wasn’t pleasant at all. The room was already paid my friend card didn’t hold the deposit. That wasn’t previously told! I tried using my card on my phone which in the wallet I refused. I travelled 4 hours on train to wait 4 more hours to check in! Never was told I can check my bag in so I can at lease site see while waiting! Very rude and when my friend got there another worker automatically asked for his card. With out knowing it was him which shows I was previously discussed with employees! Hated the outside was closed and gym guess wasn’t warned.

I love the location expect parking. At night can seen a little scary. I love the breakfast the scenery. Beautiful hotel very clean and comfortable. Staff was rude didn’t care. I had to wait 4extra hours to check in the manger wasn’t pleasant at all. The room was already paid my friend card didn’t hold the deposit. That wasn’t previously told! I tried using my card on my phone which in the wallet I refused. I travelled 4 hours on train to wait 4 more hours to check in! Never was told I can check my bag in so I can at lease site see while waiting! Very rude and when my friend got there another worker automatically asked for his card. With out knowing it was him which shows I was previously discussed with employees! Hated the outside was closed and gym guess wasn’t warned.

Disposable cutlery and plates

I made my reservation for this one and not the Residence Inn I was supposed to. They were kind enough to let me out of my reservation here and go to the other one around corner. Granted, the one I stayed at was lovely enough, but I think this one was the better one. Great staff, and I really appreciate their kindness and willingness to help.

Superb

Loved the location! Close to everything. Staff were super nice, breakfasts were great. Would stay again for sure!

Upon check in we were given the keys to a room already being used by another guest, the shower hsd very little water flow. Making it uncomfortable to shower.

Disappointing

Room was a perfect size for 1...but we made it work. Loved the room view, bathroom, kitchenette, tv and breakfast options.

The reception service is very unsure, disrespectful and annoying The reception service is very unsure, disrespectful and annoying

The reception service is very unsure, disrespectful and annoying

Exceptional

Nice place to stay. Comfortable beds.

Very good

Exceptional

Overall stay was pretty good.

Location is good, seemed clean and tidy, bed was comfy, blackout blinds were good. Shower was a little lacking in power, 2 lifts aren’t enough to service a building that size.

Breakfast was better than most places- selection of bread, oatmeal, porridge, cold cuts, eggs 2-3 ways, fruits, cereal, juice, coffee, bagel, cookies and danish or cinnamon roll. Very convenient location to financial district and Hudson river front, got 35th floor views from room. Kitchen was fully functional, toilets had a tub. Luggage storage facility

Breakfast was better than most places- selection of bread, oatmeal, porridge, cold cuts, eggs 2-3 ways, fruits, cereal, juice, coffee, bagel, cookies and danish or cinnamon roll. Very convenient location to financial district and Hudson river front, got 35th floor views from room. Kitchen was fully functional, toilets had a tub. Luggage storage facility

Clean room! With great staff and breakfast included

Clean Unfriendly to the customers, not oriented to the customer issues. No coordination with booking.com concerning payment conditions. They do not care what payment condition Booking.come gives to the customer. If you are trying to explain to the front dest the issued during the checking in, they refuse even to read the conditions that booking.com confirmed. Marriott managers force you to accept what they want or send you to the street without any refund.

The rooms were clean. The staff was courteous.

Easy to get around Financial District

Excellent Nothing…keep up the great work

Door key kept malfunctioning and caused me to constantly check with the front desk and reset my key card.

Check-in was slow on Saturday afternoon, but other than that, my stay was fine. Would stay here again.

.

I would have given this 5 stars if the bed was firmer and shower spray was stronger. The bed was bit too soft and the shower spray was a bit weak which did not provide much coverage. With that, I would still consider staying at this property again in the future. Maybe, the soft bed and weak shower head was a one off.

Our room was great. Only issue was a delay getting checked in. Had to wait until 5p

I asked for a room with a view and I ended up getting a side view instead on one of the lower floors then our room phone did not work at all our refrigerated didn't work and I were microwave did not work and unfortunately the breakfast was not par their eggs were dry and tasteless and gummy

Excellent breakfast. Vegetarian option too.

rooms were very nice, staff was super acommodating. So helpful that we could leave our bags before check in to go roam the city. everything was super clean - even the shampoo and stuff was really nice! breakfast was alright - but for being free you can't really complain! the elevator was also super slow sometimes, we'd be waiting for a very long time

Check-in was slow

Breakfast was excellent and there was a vegetarian option!

I had a hair in my bed and the window was open and my jacket was somehow “lost” at this hotel but the property was decent

Excellent location! Explore every street from Broadway to Pearl street, you'll find plenty of food, groceries and local shops for every need.

Everything

Great location, very nice breakfast. Parking next door is costly but convenient.

We loved it right right in middle of city with a lot around to check out We didn’t like that we had to pay over $60 for one night of parking car

Everything was nice and as expected except that the room automatically checked us out at 11 even though check out was at 12. This was a hassle as we were locked out of our room with minimal time to pack up, but staff was accommodating.

Small elevator

Convenience parking, but expensive. Continental breakfast (was okay).

The room was very clean and cozy, and there was a microwave and a refrigerator, which were very useful to me. The staff is very nice and warm too. Breakfast was yummy. That I had to put in my own info to log into Netflix or YouTube. For that price, Netflix and YouTube should be accessible to all. What if I didn’t have accounts for both?

Bed pillows were uncomfortable.

Nice rooms, with mini kitchens. Great views from upper floors. Nothing particular

Yes

I just whish the elevators were faster.

Great

Room and staff were great! Breakfast a little underwhelming.

Breakfast was very nice.

It was clean Problem with services. The phone was not working and for two days in a row they were not able to fix it. Just horrible

Walking distance to all of our visits and clean hotel!

breakfast was great surprisingly. wasn’t the cleanest, tv kept frozen, the landline didn’t work to call the front desk. sheets were super thin. okay for relaxing and if you’re on a budget.

The service was great and the room was clean and ready as soon as we arrived! Finding parking was our only problem !

Front desk staff especially the one taking care of us on check in wasnt nice at all the one who checked us out was nice The lady staff who checked us in

Love staying with you. I like consistency.

The breakfast was good and the room was clean with plenty of space.

Wait time on elevator

Excellent

Great customer service the property was clean only thing was missing was a tub, other then that everything was great. Location was good if you don’t wanna be directly in the mix as far as time square.

We had a very enjoyable stay at this property. Everyone was polite and helpful. It's a great, comfortbsle location in FiDi. Close access to the subway and just a short ride to other areas. We visited Williamsburg, Midtown, Times Square, Broadway, Chinatown, Little Italy, all on one weekend with the subway. I'd definitely stay here again! 10/10 experience

Breakfast was really good, a good variety. Rooms were clean, staff accommodating. Definitely book if your in NYC

Clean room and nice staff. I was able to check in early so that was a plus!

Great place ! Very comfortable beds. Decent breakfast

Really good breakfast, shops nearby, friendly staff, comfortable bed.

Really good breakfast, shops nearby, friendly staff, comfortable bed.

Everything is PERFECT! Staff is amazing, they never disappoint

Everything is PERFECT! Staff is amazing, they never disappoint

Very helpful breakfast was good everything was placed in good locations easy to access

Very helpful breakfast was good everything was placed in good locations easy to access

Clean room

Clean room

great room service every day

great room service every day

Clean room and nearby public transit

Clean room and nearby public transit

The staff was fantastic

The staff was fantastic

Clean room; great staff

Clean room; great staff

clean room, attentive staff

clean room, attentive staff

Was great, excellent location

Was great, excellent location

The furnace made terrible noise. Breakfast was terrible..very disappointed in hotel and room for the price.

The furnace made terrible noise. Breakfast was terrible..very disappointed in hotel and room for the price.

The room was clean, staff was kind. Elevators were slow

The room was clean, staff was kind. Elevators were slow

Great hotel.

Great hotel.

Comfortable room, quiet and great location

Comfortable room, quiet and great location

The laundry situation was less than ideal. The machines downstairs required coins, but there was no change machine. There was no place to buy detergent, and the front desk was out. (A kind woman in the basement lent me some of hers.) Several machines were out of order, including two that would eat coins without providing credit. We did manage to eventually wash our clothes, but it was not simple.

The laundry situation was less than ideal. The machines downstairs required coins, but there was no change machine. There was no place to buy detergent, and the front desk was out. (A kind woman in the basement lent me some of hers.) Several machines were out of order, including two that would eat coins without providing credit. We did manage to eventually wash our clothes, but it was not simple.

Very spacious accommodation for three people and close to the popular tourist sights.

Very spacious accommodation for three people and close to the popular tourist sights.

Elevator took a long time which was not ideal but literally everything else was great. Super clean room and comfy bed; great water pressure in the shower. Very nice staff

Elevator took a long time which was not ideal but literally everything else was great. Super clean room and comfy bed; great water pressure in the shower. Very nice staff

Good location but need to improve facility. Elevator was a problem during my stay

Good location but need to improve facility. Elevator was a problem during my stay

Room spotless they gave us extra towers when we asked location is great very clean we had hot free beverage all day which was great with the cold weather breakfast very rich

Room spotless they gave us extra towers when we asked location is great very clean we had hot free beverage all day which was great with the cold weather breakfast very rich

Great service. Breakfast was excellent and they kept refilling. Everyone was very cordial… Room specious, bathroom clean, bed very comfortable….

Great service. Breakfast was excellent and they kept refilling. Everyone was very cordial… Room specious, bathroom clean, bed very comfortable….

I was not given

I was not given

Clean Room and walkable to a ton of restaurants and sights. Loved being in a more quiet area of the city!! Would suggest the subway to midtown

Clean Room and walkable to a ton of restaurants and sights. Loved being in a more quiet area of the city!! Would suggest the subway to midtown

Very nice and close to subway! And the room is very spacious.

Very nice and close to subway! And the room is very spacious.

Great staff!

Great staff!

The staff was very accommodating and kind. Our room was nice and we enjoyed having a small kitchen.

The staff was very accommodating and kind. Our room was nice and we enjoyed having a small kitchen.

Great room

Great room

Good customer service.

Good customer service.

Amazing

Amazing

I had a wonderful stay at this hotel! The rooms were spotless, spacious, and very comfortable. The staff was incredibly accommodating and made sure everything we needed was taken care of. Overall, it was a relaxing and pleasant experience, and I would definitely stay here again.

I had a wonderful stay at this hotel! The rooms were spotless, spacious, and very comfortable. The staff was incredibly accommodating and made sure everything we needed was taken care of. Overall, it was a relaxing and pleasant experience, and I would definitely stay here again.

Staff was wonderful, room was spacious, great shower, wonderful breakfast

Staff was wonderful, room was spacious, great shower, wonderful breakfast

The staff was courteous and friendly, the room was spotless and quiet and the location was perfect

The staff was courteous and friendly, the room was spotless and quiet and the location was perfect

Wonderful time in this Hotel , clean , good please location is perfect, thank you

Wonderful time in this Hotel , clean , good please location is perfect, thank you

Room was great, corner room was fabulous, Should add breakfast potatoes to the breakfast.

Room was great, corner room was fabulous, Should add breakfast potatoes to the breakfast.

Location to public transit

Location to public transit

Yes

Yes

Everything was good

Everything was good

Slow check in, lots of people but not everyone checking in

Slow check in, lots of people but not everyone checking in

Amazing….clean, new, best location! Highly recommend

Amazing….clean, new, best location! Highly recommend

Room was very clean, great location and the staff is so kind. Breakfast in the morning was definitely a great start to each day.

Room was very clean, great location and the staff is so kind. Breakfast in the morning was definitely a great start to each day.

All of the above, room smelled like someone had been smoking marijuana, the room had dust and debris like it hasn’t been vacuumed for a long time, hallways were also filled with debris, overall not Marriott standards. The front desk gentleman was also not welcoming or had any customer service training. Definitely a bad experience and I would not stay there again.

All of the above, room smelled like someone had been smoking marijuana, the room had dust and debris like it hasn’t been vacuumed for a long time, hallways were also filled with debris, overall not Marriott standards. The front desk gentleman was also not welcoming or had any customer service training. Definitely a bad experience and I would not stay there again.

Hotel was great!! Clean & comfortable!!

Hotel was great!! Clean & comfortable!!

Clean room

Clean room

1: I request at the time of booking. 2: Requested as soon as we checked in. 3: Requested around 5pm. (Was told it would be up shortly) 4: Requested at 7pm (told again it would be up shortly- i offered to come retrieve) Babies are supposed to sleep alone, in a crib. It can be risky or dangerous to sleep in other conditions which is why we requested SO MANY TIMES. Here is the real kicker: The gentleman on the phone said he would refund our first night 50%. When checking out I asked to confirm before leaving - They tell me it was only 15%. AND what have we received as refund so far? NOTHING. Not a cent.

1: I request at the time of booking. 2: Requested as soon as we checked in. 3: Requested around 5pm. (Was told it would be up shortly) 4: Requested at 7pm (told again it would be up shortly- i offered to come retrieve) Babies are supposed to sleep alone, in a crib. It can be risky or dangerous to sleep in other conditions which is why we requested SO MANY TIMES. Here is the real kicker: The gentleman on the phone said he would refund our first night 50%. When checking out I asked to confirm before leaving - They tell me it was only 15%. AND what have we received as refund so far? NOTHING. Not a cent.

Great experiences

Great experiences

The room was clean and the beds were comfortable. Staff was friendly and helpful.

The room was clean and the beds were comfortable. Staff was friendly and helpful.

The room was nice and view was good. service was good too but why oh why would you have paper plates for breakfast and the food range was terrible

The room was nice and view was good. service was good too but why oh why would you have paper plates for breakfast and the food range was terrible

Room was great but could do with a refresh (curtains)

Room was great but could do with a refresh (curtains)

We didn't like the policy of " No Maid Service for two-night stays".

We didn't like the policy of " No Maid Service for two-night stays".

I Had A Great Time With Friends and Family

I Had A Great Time With Friends and Family

We got upgraded but didn’t seem like an upgrade.

We got upgraded but didn’t seem like an upgrade.

Despite encountering a few issues during my stay that were clearly beyond the hotel’s control, I was genuinely impressed by the professionalism and kindness of the entire team. From the front desk to housekeeping, and especially General Manager Arthur, every staff member went above and beyond to ensure comfort and care. Their attentiveness and empathy turned a difficult situation into a memorable experience. True hospitality shines brightest in moments like these—and the Courtyard team delivered.

Despite encountering a few issues during my stay that were clearly beyond the hotel’s control, I was genuinely impressed by the professionalism and kindness of the entire team. From the front desk to housekeeping, and especially General Manager Arthur, every staff member went above and beyond to ensure comfort and care. Their attentiveness and empathy turned a difficult situation into a memorable experience. True hospitality shines brightest in moments like these—and the Courtyard team delivered.

Was a great stay! Small item to consider: the clock lights on the microwave and next to the bed are very bright at night. I had to cover them up to sleep.

Was a great stay! Small item to consider: the clock lights on the microwave and next to the bed are very bright at night. I had to cover them up to sleep.

When we checked in we had several questions regarding how to get transportation, how to book a tour, etc. The person at the front desk didn't really seem concerned about our questions. She only stated that there was no concierge in the hotel?

When we checked in we had several questions regarding how to get transportation, how to book a tour, etc. The person at the front desk didn't really seem concerned about our questions. She only stated that there was no concierge in the hotel?

Convenient to everything I needed to access.

Convenient to everything I needed to access.

They charge a premium for stay but not even water bottles provided? A bottle of water only during check-in? Pathetic!!

They charge a premium for stay but not even water bottles provided? A bottle of water only during check-in? Pathetic!!

Clean room, friendly staff, good breakfast, close to all Manhattan destinations, close access to transportation

Clean room, friendly staff, good breakfast, close to all Manhattan destinations, close access to transportation

Great hotel, will be back.

Great hotel, will be back.

Stay was all good.

Stay was all good.

great staff like my room

great staff like my room

Nice hotel!

Nice hotel!

No bottle of water provided at the property though I’m a Marriott Bonvoy member !!

No bottle of water provided at the property though I’m a Marriott Bonvoy member !!

Perfect room, comfy bed. I was bracing for a poor experience with the elevators after reading other reviews, but those comments are unfair. The elevators are fast but sometimes they will stop at lots of floors. A third one would help but it’s not that bad. The longest wait we had in over a week was under 10 min. The breakfast is fine. Not the highest quality, but perfectly adequate although the plastic cutlery and paper plates would be unusual anywhere in Europe. I would stay again and recommend to friends and family.

Perfect room, comfy bed. I was bracing for a poor experience with the elevators after reading other reviews, but those comments are unfair. The elevators are fast but sometimes they will stop at lots of floors. A third one would help but it’s not that bad. The longest wait we had in over a week was under 10 min. The breakfast is fine. Not the highest quality, but perfectly adequate although the plastic cutlery and paper plates would be unusual anywhere in Europe. I would stay again and recommend to friends and family.

I usually stay around Hells Kitchen but happened to find this hotel and figured I’d give it a try. The room I had was a bit larger than most others I’ve seen in the city so that was a big plus! Also the kitchenette was nice to have but not very useful without the ability to actually cook anything - but I think that might’ve been an error on my part. Staff was friendly and helpful. The only major snag was having issues with the WiFi the first half of my trip but that eventually was resolved. Only annoying thing was that the elevators take FOREVER! The gym was pretty decent as well. Location wise it’s just a bit far from everything but it’s a nice area.

I usually stay around Hells Kitchen but happened to find this hotel and figured I’d give it a try. The room I had was a bit larger than most others I’ve seen in the city so that was a big plus! Also the kitchenette was nice to have but not very useful without the ability to actually cook anything - but I think that might’ve been an error on my part. Staff was friendly and helpful. The only major snag was having issues with the WiFi the first half of my trip but that eventually was resolved. Only annoying thing was that the elevators take FOREVER! The gym was pretty decent as well. Location wise it’s just a bit far from everything but it’s a nice area.

I was dropped off at hotel but was told I had reservation at another location. I had to walk to another hotel to check in. Everything was fine once I walked to the right hotel. Thankful I didn’t have luggage to carry to second hotel.

HVAC

Property was wonderful as I expected with all Marriotts that I stayed at. The quality is always top of the line. I had an issue with my air condition, wasn't cooling. I called 8 PM and maintenance came right away switched out that unit, replaced it with a new one in less than an hour. No inconvenience at all. I give them five star for being wonderful, always

Clean, quiet, professional,,,

Great location, clean

Only thing forbme was the price of parking per day. It should be hourly. Also should not be charged $52 when you are in and out for a day. Otherwise the people were pleasant.

The Hotel was close to the places we visited

Excellent

The front desk staff are so nice and totally made my stay absolutely wonderful! They worked very hard to find me a place to park my truck and understood when I was frustrated. They took time to let me know where things I needed were. They are a great team!!

For the first time in NYC I am glad to have picked this hotel. Close to places you can walk to which was very helpful. There was some good food places around also.

Good to average in all categories with an excellent accommodating front of house staff and inconsistent housekeeping.

The internet was really bad

Great hitel! Super location snd very kind staff!

Loved the area of the hotel the amenities were great

Really enjoyed our stay. Breakfast was good every morning - and staff was very friendly

Nice room, staff were lovely. I live in Manhattan and just needed a weekend to get away from reality and this was great.

It was close to night life

Nice studio suite with partial river view.

I really like the area, walkable distance to Seaport, WTC and Brooklyn Bridge,

Nice

Love it here close to the pier and also easy to get around downtown.

The front desk staff are always welcoming, helpful and this time, went above and beyond to take a box I arranged for Fed Ex pick up and Fed Ex wouldn't take it, they personally took it over to the Fed Ex store.....that's amazing service!

This hotel is located in nice neighborhood

Hiram was in a great spot. Staff was super nice. Bed was comfortable. The air conditioning in the rooms were subpar and was non existent in the hallways etc. very hot. the elevator was very slow. People were waiting 15 minutes at times. Food, the breakfast was ok. It was free, but it’s not something I would pay for.

No comment

Overall an ok stay. But paid extra for having a kitchen, but found not a single pot nor pan, no water cooker, no working coffee machine, no table to eat on. So a completely useless kitchen. Had a reservation for 4 but only got three sets of towels, three spoons, mugs, plates, etc. Did not get a fourth even after asking for it.

Good

Everything was great breakfast was a little different everyday and okay. Parking was very secure.

I would definitely stay here again. Only this I thought was outrageous was the incidental fee of $250. The elevators were a little scary as well as one of them wasn't working properly. But the staff was wonderful. We absolutely loved the bartender in the bar. She was amazing, outgoing, friendly and just full of life.

It was good to have a kitchenette and free breakfast which is hard to find in nyc. However the elevator issues made all the positives of the stay just disappear. I want to appreciate the staff staying as calm as they can in the chaos but when a trip is planned and we have to go through it, it’s not fun.

The smell outside the hotel was horrible Internet slow , u have the choise to pay extra if you want faster internet. Elevator was horrible, it would take up to 30 min wait to get the elevator Breakfast with paper plates and plastic utensils not ideal, I got a room w kitchen but a fridge and 3 plates is not kitchen , i checked this bc the next time i wanted to visit to be able to cook something quick instead of eating outside all the time. Reception area to ask a question u need to wait a lot many times, phone in the room don’t even work , I had to call reception from my cell. Not a great stay overall unfortunately

Great location

In the specifications for the income they do not say that there to leave a deposit and not all of us have enough money for such things when he goes on a trip

This hotel is one of the best we have stayed in while in Manhattan. It is conveniently located to the subway, and also many other attractions.

Very nice staff clean modern room excellent restaurant and staff…

Friendly and helpful staff. Room was ready before check-in time.

Great views from the rooms, staff was great and accommodating, free complimentary breakfast was a plus overall good highly recommend

The Residence Inn is an older hotel but the staff are outstanding. All basic needs are provided. Continental breakfast is adequate at best. I was hoping for a good NY bagel, the bagels were fair. Elevators are very slow and floor hallways warm. With all that said, I would stay there again because of the staff…all were outstanding!

Good location and excellent staff. There was some street noise.

Location

AC in my room on 33rd floor was set at 65 yet would not go below 77.

Great overall, we were well attended. Clean room and breakfast was fine. Only thing would be the elevator, takes forever to get one

Residents Inn was about the right place to stay. We were very comfortable with a panoramic view of the skyline especially in the night. First night was a bit noisy from construction work in a nearby street. Reception staff were customer friendly and informative. Will come back again place.

The room was very clean, bed was comfy. Front desk people was very helpful overall with a couple of exceptions that were not very kind. Breakfast was good, however, it can definitively be better, would be nice they serve real eggs in different ways.

Had issues with the wifi connection in the room required repeated logins on all devices (Google phones and Lenovo laptops) except iPad was consistent. Initial connection took help from support (both phone and front desk) and then ongoing re-login from these devices. Annoying in 2025 to have these issues which is rare anywhere, much less a Marriott Hotel. The

Everything was expected or better. Receptionists were all very helpful. The only thing to improve would be black out curtains. Still five star review, happy customer over here. Wait times due the elevator weren't bad

Very clean, excellent service,

Overall it was decent, I might return. Wish they had a better menu at the restaurant and you can’t add charges to the hotel because they are separate from the hotel which sucks because of the inconvenience. The front desk people weren’t the nicest. They seems standoff-ish and aloof energy.

A few issues but nothing major

Great

I like it because the room is the right size for me and with my 2 other friends, the room that we booked was with kitchenette. What I didn't like about it is the sink in the bathroom was clogged I did report it to the front desk, they fixed it but it was still clogged.

Correcta

Would stay there again

Ideal location if you want to be directly in the centre of the Financial district. Fairly quiet area too. Helpful having a microwave and sink in the room. Great breakfast offering a decent selection, some meats, eggs, porridge, yoghurts etc. Elevators sometimes a little slow getting to your floor but fast enough using them.

The man who checked me in is a 6 star employee Fabian I think is his name.

Nice clean excellent staff and service with smile

We stay here often as a couple or a family and everything is always wonderful!

Tried to check in early, and staff was very polite about it The one thing of note is that the elevator gets busy so you have to wait on occasion

Great

Nice staff. Clean. Comfortable beds

Beyond that, everything else was as expected. The room was clean, and the dining staff welcomed guests with a smile. The elevator was extremely slow. Overall, this is just a place to sleep—don’t expect more.

Excellent experience, good service and quit location

We loved at how cozy the room felt, and the amenities were a plus, having a sink and dinnerware to use and a microwave if you’d like to reheat some leftovers. Would be great to book for a future trip! Not to mention there is a good amount of food options nearby within walking distance!

Great experience love the breakfast

Room was stinky.

Nice property a lot of food places in walkable distance

Nice place to stay.

Everything was good. Except one thing I didn’t like is shower water was coming out in bathroom. Management should look into this and fix it. Overall hotel is nice and food is good and staffs are welcoming.

Verizon cell service doesnt work in this area unless your on the hotels wifi and even then, its very faint. The elevator takes 10 mins to wait on, on average. The hotel restaurant may not he available for private events.

Great stay

Pros: room was nice and spacious. Breakfast was good with a lot of variety, showers were nice and warm, service came up right away with new sheets after our kids spilled water all over their bed. Cons: only had 3 towels/wash clothes in bathroom (family of 4), I did receive one bath towel with a good amount of foundation on it from previous person (I did not get an opportunity to say anything about it) as it was too late when I noticed it. I’m sure they would have apologized and provided a new one, our curtains/blinds did not work properly, they were more than willing to have their maintenance guy come up but we figured we’d be out and about most of the time anyhow and didn’t want to worry about it. The breakfast silverware is prepackaged and very flimsy, it made it difficult to cut the pancakes and waffles. Our family would definitely stay again. I feel like if you had any issues they would be more than happy to help or fix the situation.

Nice that it was near the Brooklyn bridge just would like to know how long it’ll take before I get my deposit back

Staff was great but facility I cannot say the same.

I would definitely come back.

Very comfortable and clean

Second time staying at this hotel after a successful experience the first time. Had the same experience experience again. If anything needs fixed they’re very diligent about getting things fixed and tending to any needs of a guest

We loved our stay here. We spend five nights on 37th floor with an amazing view of the pier and of the Brooklyn Bridge. Highly recommend staying here your next visit to New York.

Great space!

Had a continental breakfast and felt safe. Very nice!

Great stay! Close to everything, big rooms

Excellent!

Recommended full service hotel that is centrally located and has good amenities. It is a high-rise building so the elevators do take a significant amount of time during peak periods.

The noise from fridge in the room was a disaster and kept waking me up. They use the same elevator for the trash and house keeping and the elevator is always busy and takes forever to come up and down. Lastly theres a kitchen but no kettle , no toaster and no oven or stove top... So what is the point of the kitchen ???? Stay away !!!!

I enjoyed staying in the FiDi area of NYC. Lots of construction in the area but close to many of the areas we wanted to explore. It’s quiet in the evenings which was good—and felt safe. I would stay in this area and the hotel again.

Had a great experience staying here! Very clean and I felt safe. Breakfast was good too. The elevator situation is annoying but it wasn’t *that* bad. When it wasn’t peak times (mornings/breakfast) I never waited too long for one. Just plan ahead! Good value hotel

Great hotel

Customer service needs to be improved as well as the housekeepers. My trim smelled like weed as well as my daughters room

it was fine