Millennium Hotel Broadway Times Square

The bed wasn't very comfortable at all, could maybe use an upgrade in that department. Otherwise, great stay, nice room, in the heart of everything in Times Square.

This was my second stay at The Millennium Times Square. I highly recommend this hotel. Excellent Price, Central location!

Close to every thing

Great location easy check in and out luggage storage room and friendly staff

Staff was friendly and helpful (enough). We had an issue with our AC unit and after calling twice, the gentleman from security (or maintenance) came and immediately changed out the air filter which was FILTHY. Hotel was highly outdated with no extra amenities, (fridge, microwave, breakfast, coffee etc). You can use local parking garages for $60 max per day if you don’t move your car. With no in and out privileges. Overall, the stay was ok for what was needed but would never stay here again.

This hotel is terribly run-down and dingy. The photos of the rooms are misleading.

Very poor experience. Room was not available when I checked in at 11pm, so had to stay in another room then move the following day. Poorly stocked hotel, did not have plastic utensils, or spare phone chargers. Dirty property.

The property itself was in a great location. It was clean and well capped, but it definitely needed some updating of the rooms. The carpeting was old and so were the bathroom showers.

clean hotel And good service

Fantastic!

No fridge in the room, no glasses, no cups, no coffee maker, no wash cloths. . We were told to open the window if the room is too cold, since they cannot do anything about the temperature in the rooms. It is an older property but seems not to be well taken care of.

It was okay. Didn't have a lot of perks.

You are paying for the location. Our room had peeling wallpaper, the tub was broken, the TV was broken, there was no refrigerator, and all the furniture was dated and wonky. But at least the room size was nice and the price was reasonable for how crappy the room was.

This rooms are smelly, dirty and way outdated. The carpet, the walls, the furnitire all in terrible shape. I always wipe down the common surfaces with a disinfectant wipe and was easily able to remove all sorts of questionable grossness. We also found bugs which we determined to be carpet beetles. Our first room stunk like cigarettes and had crumbs on the table. We moved to a less stinky room but still very dirty. The lobby is pretty. The staff was nice. The elevators were scary. It's right in the middle of everything so if that's your #1 priority, it works, but if you have any cleanliness or comfort standards,this isn't for you. It was also very noisy, though that didn't bug us. The view was kinda pretty. No in room refrigerator or microwave. We ended up leaving early because the accomodation was just so bad.

Everything was good thank you

Great location, staff very nice and the maintenance is excellent too

Great location and very accommodating

She moved rooms for us and made sure our New York stay was as good as we should expect. Thank you!

Needed more seating in the lobby for those waiting. Three small benches for nine people is not enough. The shower curtain rod was broken in one of our rooms, causing the curtain to slide towards the middle of the sagging rod. The other room had some left over trash from a previous person in the bathroom.

The room wasn’t really as advertised. View was good and staff was great!

The location is amazing, right in the middle of Times Square. Staff was very professional and helpful. Room was clean and ready on time. The only thing tnat was inconvenience was the toilet no flushing properly. One evening, our tub was clogged. Maintenance fix both in AM. Toilet was working ok, but does and should be fixed properly... overall this day was very pleasant

Extremely friendly and helpful staff. Perfect location! Would definitely stay here again when in NYC! Loved everything about it!

Great location! Had the ball drop view. Very nice staff! Mr. Jeff was very helpful and super sweet. Will stay again.

The location was EVERYTHING! Out the door less than 25 steps you're at Time Square and in the center of shopping stores. As well as being near the subway and Broadway. Very nice and convenient location! I'm looking forward to staying here again. Although there's a nice restaurant on the corner and McDonald's nearby, I didn't like that they did not serve breakfast at the hotel. A nice complimentary breakfast would be great. Something lite: bagels, fresh fruit, and coffee or tea. Nothing major. Just enough to hold guests over until lunch.

My favorite place to stay in New York. Great location in the heart of the city. Everything was as expected.

Exceptional

Bad

Very clean and well kept! Close to time square

Staff was amazing! Front desk clerk was awesome

Wow. What a location. So close to Times Square. Room was nice and comfortable. Staff friendly

Good

Very good

Door man was very kind and helpful (zook) I got scammed - told I was going to get a times square high room view but I got walls infront of me and the cleaning lady was being creepy wanting to clean our room again and again despite being told no. Really rude staff.

Amazing location- one block from Times Square, McDonalds, Star Bucks and Walgreens right outside on 45th exit. Very comfortable beds- slept in every day. Two kids and I in superior room with two large dbl beds- was perfect. Would have liked a fridge and/or kettle in room. Staff were friendly and caring- thank you to Anna the cleanser and Trinita on service desk- so helpful and happy. Fridge and kettle in room would be good

Wouldn’t dare stay at this property again? So unprofessional

Staff was helpful.

Amazing

Very good ….A/C works really well as long as the windows blinds are closed

Hotel us just off Times Square: not a quiet area, for sure. But rooms are up high in the building: an oasis from which to look down at the bustle below. The room was big by NYC standards and comfortable. The service was OK but nonchalant - just what you should expect from a big hotel in Times Square. So it is really an OK stay if that’s the part of NYC you want to stay in. There is far better in less frantic neighborhoods.”0

Very good

Everything was perfect from check in to check out.

Location was amazing , staff especially cleaning staff very friendly No coffee machine in the room, but great deli across the road

Location is the best. The staff were helpful and pleasant. The view if you get 1 is good. After changing room we got a half decent view of Time Square but we paid for a ball drop view and did not get 1 in the end. No refund was offered. I paid extra for a ball drop room. I got a scruffy, delapitated room with no view. This is disappointing to see. I asked for a better room and Carol on reception did kindly change it to a better view. However the rooms need updating badly. No fridge as standard. No coffee making facilities, dirty wallpaper and peeling chairs and furniture. Surprised there was no room service available or any food in the hotel. The check in had maybe 30 people waiting and only 1 person on a desk.

The location was great, restaurants, subway was close by NA

Fantastic location, comfortable room No food facility

Good

Great location

Hotel was dirty, shower would clog up after about 2 minutes so would the sink drain, stains on walls and bed linings. Wasnt up to date what so ever. The staff handling our bags was the best part.

Ok

Good location for our purposes. Near theaters and restaurants we attended. Central location made it easy to visit East Side or West Side. Housekeeper cleaned room daily and on time. Chairs in the room were not comfortable. Low toilet was outdated. In general, the room needed freshening.

location old room, telephone in the room did not work , my daughters necklace was next to the lamp that sparked fire (electrical issue)

Very good

All that said, can't bet the location, all other staff interactions were friendly and helpful. They let us check our bag on arrival so we could hit Times Square until the 4 P.M. check in time, and again on check out day so we could wander around a bitore and have lunch before heading to the airport. Just bad luck getting the room I had I guess, I'd stay at the property again.

The location was great for an evening on Broadway. The only complaint I have is that there’s no mini fridge in the room.

Good location to broadway shows. Hotel needs maintenance, updating, and deep cleaning. Mold visible growing on walls in front of and behind wallpaper.

We have stayed here 3x and probably will again so certainly a decent place to stay in the city. The property is good and the location is perfect if time square is your intention. Close to station with alllllll public transportation. The room was spacious compared to many NY hotels in the area. The only negative is the increasing number of hotels with no refrigerators or microwave not even in shared areas for people to use. Also many of the amenities such as lounge area, bar etc never returned after the pandemic it has been years.

Room is outdated, but was very clean. Great location makes up for it! I would stay here again!

Very near Times Square, Subway stations & attractions

Location is everything

Great trip. Good room, perfect location.

Always stay at the millennium broadway when I’m in nyc, always love it!

Very good

Location Decor very dated I requested on 2 occasions before my trip to try and arrange some balloons for the room to make my daughter’s 21st birthday special. I was told it was passed to concierge but no one got back to me.

The staff was super friendly and helpful and the room was a decent size for two people for only a two day trip. The location was the best. We underestimated how close we were to Time Square until we walked a minute down the street and we were there. The check in time fiasco was just that. They charge an extra 50 for early check in and if you don't take the offer you end up having to wait over an hr in line at 4pm later. The second thing being there was literally no mini fridge in the hotel room. I kind of thought in this day in age they came standard. Especially for the price of the room. There was even a spot for one in the dresser and nothing.

None Every thing are excellent None All in good shape

Very good

Very good

Great location. The rooms were clean. When I booked, I specifically chose the Superior Double Bed Room because the official page showed that it had a city view. I even sent a message to the owner to confirm that I was choosing this hotel and room for the view. During check-in, a very rude front desk staff member told me that I would have to upgrade my room online to get the view and refused to show me how to do so when I requested help. When I could not find the option online, I was forced to pay an additional $50 plus taxes by the same staff member, who seemed more irritated than helpful, hitting me with a “sir have you decided what you want to do?”. I had no other option. On our final morning, someone tried opening our room door without permission while we were asleep at around 9:00 a.m. I do not know whether this was maintenance staff, but there was no advance notice or phone call. During checkout, we were given a card to use the bathrooms in the lobby. When the card did not work and I asked a staff member standing nearby for help, he pointed me to the front desk, stating, “make the person you got the key from do some work”. The bellmen were quite sweet and helpful, though.

Location is great to move around and see all hallmarks in the city. Our shower got clogged. They didn’t send anybody to help. My friend couldn’t take a shower before leaving the hotel.

The bed, the pillows, the staff Could not check in until 4.00pm , no restaurant, missed breakfast

Very bad service and room not clear

The hotel / view / staff were all amazing. Would stay here again and highly recommend.

Location, style Condition of few things especially the carpet in the room

I liked the room, bed, tub, size of room, towels, quality of elevator and hotel overall. Loved being close to the ice machine No tea/coffee in room (it says you DO have this on the receipt and even when you look up superior king room at the hotel on the booking.com website. Not even a tea kettle. They did send a tv repair man when the tv and internet didn't work. But it took two times to actually fix it because the remote needed new batteries-strangely it "kind of" worked so didn't think the batteries were the problem but once replace-internet and tv worked properly.

Hotel feels very much in need of a refurb. Opened one of the cupboards in the room and the door fell off. Hotel feels very tired

Where it was at Staff control ac

The location It was sooo dated and questionably clean

Disappointing

Very comfy bed, clean room refreshed every day. Excellent location, everything we needed was in walking distance. Reception staff were very unfriendly and abrupt. We received the most help from the security staff, he was really helpful. Room was a little dated.

Excellent location, good size rooms , very clean Nothing to add

Location Very old rooms

Passable

The ac one night didn’t cool the room down enough. It was set on 68 and the temp of the room was 72 for hours

It was ok

I will never stay in this hotel. The bathroom has mold, they changed the room, but there is no refrigerator. When we want to take a shower, the handle comes out, the cabinet door is broken, and the bed frame is torn apart.

The room was ok. We stayed in a better one the first time I stayed there. I didn’t like how the bathroom didn’t have something around the shower so the whole floor by the shower and toilet was wet with lots of water. The carpet was dirty as well

Great location, easy to get to 42nd St subway and Bryant Park subway. Right next door to Hudson and Belasco theatre. The room I was in was a bit dated in decor and bathroom also slightly dated but by NYC standards, huge rooms. Will def stay again.

Great!

Me encanto la renta cuando llegue me atendieron bn amable me volvería a quedar ahy

Very big room for NYC right at Times Square. Staff was very helpful telling us how to not get scammed. Would recommend and stay here again.

The staff was super nice and helpful and the room was clean. Only problem I had was the shower needs a remodel. It was a little moldy/dirty.

Great staff, Queen Bed Room, AC, Area, View

Paid $370 for a ball drop view room and got a dirty room with an obstructed view, definitely not worth $370 a night. Staff was rude and inconsiderate. Didn’t attempt to change the accommodation or waive cancellation fee. Spent my birthday in this atrocious hotel.

Excellent location to time square.

No fridge in the room, duty room floor and wall paper in the bathroom was coming out, not really happy with the smell of the room either.

Elegant and VERY close to time square and broadway shows... walking distance to alot more. We had one of the "deluxe room king bed high floor" rooms with a large floor to ceiling view. We ended each night sitting and enjoying the view and reflecting on our day. It will be our hotel of choice when we return again.

Overall enjoyable

Always the best there

Location is the best. Steps away from Times Square, the subway and everything else.

Throughout this was a great hotel to stay in staff was very friendly, very clean area.\n Walking distance, 2 minute walking distance from Times Square. Really good place The only thing they didn't have was a restaurant but it's many restaurants around. And there are no microwaves. in the rooms But we'll stay there again.The rooms are very nice and lovely# and I love the city view of the sky, scrapers, buildings\nAbsolutely beautiful at night and the day time as well

Great location. Room was a good size however is in need of renovation. Staff were not very pleasant.

The staff was extremely polite and helpful

Worst Wi-Fi I have experienced. I understand the paid Wi-Fi offers faster speeds but just surfing the web on the free WI-FI to do simple searches was horrific and very slow.

First, a simple maintenance request to fix the bathroom extractor fan was ignored despite being reported during the stay. This is a basic issue that should have been addressed promptly. Second, as many other reviewers have noted, the internet speed is glacial. Reliable, reasonably fast Wi-Fi is an expectation today, particularly at this rate, and the service fell well short of that standard. Finally, the in-room entertainment system feels antiquated and outdated. Compared with other hotels in Manhattan at a similar price point, the technology and entertainment options are noticeably behind the curve. Taken together, these shortcomings make it difficult to justify the premium pricing.

Not the best for a hotel in Times Square

I really loved this hotel. The staff were friendly, the rooms were clean, and I had a great experience. I would definitely come back

Great hotel. Perfect location. Highly recommend?!!

Bathroom need to be updated look mold was in the shower..

Amazing view high above Times Square! Housekeeping was very accommodating. Elevators were quick even to 50th floor! We were able to leave our bags early in the morning and come back to check in later.

The location is premium! We got a room on the 17 floor with amazing views. The beds are comfortable and we had a maid cleaning the room daily, who did a good job. The rooms are a bit dated, and lack of fridges, microwaves or coffee machines. This hotel has two very convenient entrances, one in 45th and one on 44, so that will save you a little bit of walking!!!! I would recommend staying in this hotel. The concierge staff is very helpful.

Great service and the place was very close to all the great attractions

Loved the location. It was conveniently near everything. However, we didn’t have a fridge in our room to keep our drinks cold.

Location of this hotel is prime. Only steps from times square. Staff from concierge to house keeping to my man Zook who was super friendly when calling me a cab were all fantastic. I stayed in this hotel in 2013 and everything looks the same. Pretty dated. All drains(tub, sink, toilet) had issues even after maintenance was called in to fix it.

Excellent location, very clean and well maintained.

Clean roon .

Excellent location, staff was helpful and efficient. No complaints

Nice rooms, great location, kind and helpful staff Last few days (after 5 days) the WiFi was shaky. And very expensive unless you have (as we did) a great deal.

Superb

Passable

The location and the size of the room. Could be more updated.

Best location ever! Almost on the Times Square! Great experience in New York! No breakfast!

Location was perfect! Right in the heart of the city, making our trip easy to navigate wherever we wanted to go. The rooms were comfortable and spacious. The staff was welcoming and friendly.

Extremely close to time square and could walk to everything in the city. Also only 2 blocks from a subway entrance which is perfect. Bed was pretty uncomfortable, was extremely hard.

Passable

great location on Time Square, no breakfast facilities at the hotel but great location to find somewhere, room was a good size and very comfy beds, the lift (elevator) was a bit questionable, giving Final Destination vibes

Location Could use some renovation and redecoration

The staff is super helpful and always nice. The beds are very comfortable. The location is perfect great, just off of Times Square. The AC takes a long time to cool off a room. This is my second stay and it was like that both times.

Great location , clean rooms Showing its age, beds are not great

needs a lot more of A/C, it didnt feel cool…

The place is amazing. I like the fact that certain members of the team know our names and smile when they see us. The check in was very nice and we were treated like family.

Room was clean and comfortable. Staff was friendly and very helpful. It was a pleasure to stay at this hospital!

Overall their room needs to be updated/remodel or complete make over.

This hotel location cannot be beat! Perfect for nearby shopping, convenience of dining options, literally a 1 min walk to Times Square. Staff were all very helpful and welcoming, the housekeeping staff were super efficient and quick to satisfy requests. Despite the hotel proximity to Times Square, the rooms were sufficiently sound proofed. I would definitely stay again! Point to note, if your room doesn't have a coffee machine, just ask for one. Some amenities are only given on request.

Comfy bed Noisy location

Location There is no fridge at the room

Location. Perfect location

Superb

Location was great! Staff was mostly very kind and available. The men who stored our bags were all wonderful! The beds were comfortable and the rooms were surprisingly quiet. Very outdated. The bathroom had a horrible paint job and many years worth of hasty repairs. No drain plug and the shower still didn’t drain. The bathroom was just in very poor condition. Not what I expected for price we paid.

Good

Great location and services. Friendly staff. No fridge in the room.

The location was great perfectly located. The staff was top tier. No complaints on those two ends. No on to the property itself. This hotel is way too expensive to have the amount of mold in the bathroom that it has. All over the shower falls and sink! It was so hard for me to even use the restroom! The rooms are so out dated! The windows inside and out were so dirty! Paying extra for the view was worthless! The rooms are very old and outdated! A full makeover is needed on this hotel! The rooms need microwave and refrigerator a well! This hotel needs so tender loving care asap!

Air conditioning worked well. Clean room. The property is dated but well maintained. VERY reasonable rates so perfect for broadway.all staff very efficient and friendly, but especially Steve.

The location can't be beat, especially if you're visiting fthe city for Times Square and Broadway shows. The downside is the age of the property and it really shows, in the elevators, some in-room furniture, and definitely the bathroom fixtures.

Reserve parking aheat

Front desk at staff is highly professional and helpful. Room maintenance needs work as all soap and shampoo dispensers were empty.

What amenities? No pool, no in room refrigerator or microwave, no in room coffee maker or even coffee in the lobby, no gym, no lounge space or gathering space. Comfortable mattresses and good showers, except the mattresses constantly slid on the frame and the shower backed up a little. Great staff and location. I don’t understand the resort fee - this was not a resort in any way. This was not worth the costs.

This place was super clean, very convenient.And every time I come to New York, that's the only place I wanna stay, Ten stars

A coffee machine at the room would be a good addition.

Hotel was centrally located. Staff was great. But for the price the amenities were lacking. The roof top bar no longer exists. The restaurant was closed. The room had no refrigerator, bathroom amenities were lacking, no coffee etc. paper thin TP. The view was great and could see part of Time Square

Concierge desk staff was extremely helpful and very knowledgeable.

The air conditioning was out and that really dampened our stay! It was nice if that was working

Like the location. Hotel seems to be under renovation. Room was ok, but seems old.

This location was perfect for some time in the city. It was a great location for the shows we were seeing and our itinerary. The air conditioning worked well for a hot week in the city and the rooms were clean and the staff was wonderful and responsive.

Great location !! Rooms are a little old and we’re not as clean as they could have been.

Superb

Location is superb. Good value for a short break. Rooms are a little tired looking. There is no restaurant in the hotel.

Location was fab, staff were very friendly and check in and out was very easy. Met all our expectations, and room was great, great size and very clean! Bathroom was slightly tired in the room, but very usable.

Location location location Large bathroom comfortable beds Out dated

Very good

The location was excellent. The staff were the stars of the show! Very welcoming and helpful. The rooms are in bad need of an upgrade. Bed was okay, pillows and linen were nice. Also a bar or restaurant would be nice to have in the hotel.

The location and my room The bathroom lighting was not suitable for applying makeup, which made getting ready more difficult than expected. Additionally, there were no on‑property dining options, and the room lacked several basic amenities such as a fridge, coffee maker, and microwave. These are standard features guests typically expect in a hotel room, especially when no restaurant is available on-site.

Exceptional

Great location The hotel needs a refresh as some of the amenities and rooms are dated.

Exceptional

Everything good, No breakfast Very near to time, Square

Liked the location which is a short walk to time square and all public transportation.

I booked this property because it was a good price and in a decent area and the room looked okay. Upon arrival I noticed immediately the room was not what I was expecting based on the photos/descriptions online. The description/quality felt different than what was shown online. It was old, outdated, and poorly taken care of. The bathroom was horrible and not clean. I called the front desk to express my concerns and was immediately given an attitude and was told if we don’t want to stay we need to get out within one hour and not “touch” anything in the room. Mind you, it was 11:30pm at this point and it was difficult to find somewhere else to stay. Front desk told me to receive a refund, I would have to contact Expedia, I contacted Expedia and spoke with them about the cancellation options. Since it was already so late and we couldn’t find anywhere else to stay. We decided to just stay the night and figure it out the next day. So we go on about our day the next day and we’re heading back up to the room and our key is not working so we went back downstairs to let the front desk know. The manager was a very aggressive and had an attitude and said we canceled our room which we did not. After some back-and-forth, he had told me to contact Expedia again, mind you we never received a refund for this “cancellation”. After speaking with Expedia, they said they did not cancel the room and then the Manager demeanor completely changed because he was caught in his lie.

Nice bathroom. Deli and Irish Pub across the street were great,

Hotel was definitely not as expected. Everything out dated especially Bathroom. Mold present, Facet broken and when l called to complain, nothing was handled. Best part It was centrally located and the water was hot

Wifi and tv didn’t work. No one could fix the issue(s) after multiple attempts. Rooms were ok. Definitely need a better clean.

Location The ac didn't seem to work well but that's the only issue..

Exceptional

Exceptional

The staff were welcoming and pleasant. The room was very tidy and clean. I was wishing for a better on the 50th floor.

The property entrance was very nice and welcoming - specially the gentleman at the front desk with the flowers in his beard is truly an excellent employee with stellar customer service skills. The tv was broke in my room and took about 45min to an hour to get someone to fix it; the wall had an obvious crack running from the floor up, shower curtain wouldn’t stay closed, toilet wouldn’t flush all the way even after holding it down. The bed wasn’t comfortable at all. Lastly, I paid for a king suite specially because the picture on the listing shows a room directly facing Times Square, the room we got however was looking directly at the back of a building and given the price we paid, lesson learned.

The location is perfect! If you are first time visitor - it can’t be better. I think it did all our vacation, because we were enjoying the views, no matter is it good weather or bad. The staff are kind, friendly and nice. Cleaning each day, everything is old a bit, but working and enough good. We stayed 4 nights, paid not for one or 2 nights, but no matter still nothing as a bonus can be included for free: Internet- to get it good you have to pay. I do understand that everything costs money in NYC, but we paid for views, high floor and sorry, but at least internet could be included. We live in modern times when it is simply normal treat to provide connectivity option Refrigerator- we were begging to have it in our room. Thanks to kind staff who understand that I have my medical staff - that must be saved in a cold place, they found it, but for most of the rooms - no availability

staff were friendly Room had old, marred furniture, The AC was not working for the first full day, No coffee maker in the room, had to request it. Housekeeping was a bit off, as the bathroom floor not swept and re-stock was off/on.

Convenient location if you want to stay in the centre of Manhattan. Can be noisy and crowded as its directly on Times Square so keep that in mind when booking. Comfortable bed with clean new sheets. A bit older hotel and its noticeable on the furniture and bathroom. But everything was working as it should.

The location was perfect. The room size is so good The staff was nice, and they helped meet my ask The room was lacking a fridge, a microwave..etc The room had hair not been cleaned

Right in the middle of time square and so awesome to walk around.

Great hotel!! Staff was amazing! I had a corner room with a fabulous view of Times Square. I flew in from Louisiana and wasn’t accustomed to the chilly temperatures. I called the front desk to inquire about the heater in my room and was told it wasn’t on due to it not being winter but they immediately offered to bring me two extra comforters that were perfect. Also, there’s no microwave nor refrigerator in the room. You can’t bring leftovers from dining into your room to store or warm up later. Overall, you’re walking distance to all the hot spots in New York. I did get a Lyft to visit the 911 Memorial and I got one for Top of the Rock only because I didn’t want to walk in the rain but I walked back. The hotel is beautiful. Really enjoyed my stay.

Great easy access to Times Square from this hotel. Short walk to the subway station which was also convenient. The lobby was quite nice, staff was friendly. We found the room a bit dated and needing some cosmetic repairs but worked fine. Would stay again if I wanted to be close to Times Square.

Location is good. Dirty room, need full renovation, no fridge

Location is perfect

The rooms are extremely outdated. The room, for the price, was very disappointing. The hotel needs a full renovation. The patching and repair in the units really make the room gross.

I love the location. close to everything especially broadway shows few steps away each corner and you can see time square from this building. my city view of my room is perfect for my tired feet and to relax after a long day of walking and strolling around outside. friendly staff and clean spacious room. I like that they have steam Iron and Ironing board. the elevator

Location. Perfect for this stay because of my meetings. Otherwise the area is a tourist hellhole but the hotel is pretty insulated against the slop surrounding it. I saw that they were “pet friendly “. Cost:$400. That’s fair if you’re bringing a wilder beast or giraffe but not for a house trained spaniel. Just say “we hate pets” except as part of our special menu.

Location Cleanliness and smell

Bed was comfortable. I was able to stretch out in the tub but I didn't like the tap being so far to the side instead of in the middle. Staff was friendly and accommodating. It was too noisy for my son but it's my bad for choosing a hotel so close to Times Square. It would have been great if breakfast was offered.

The air conditioning was not working at all. It was 75° in my room. I contacted the front desk and they said the entire facility did not have air-conditioning. I was on the 49th floor and I opened my windows, but it was still very noisy and it barely cooled down. That was the only negative of the stay. I was in the city for business and only staying one night anyway.

Great location! Great city!

Very disappointing stay at the Millennium Hotel Broadway Times Square. Our room had multiple issues—the bathroom door was broken, the TV unit was damaged, and the internet connection was extremely unstable, making it difficult to stay connected. What made the experience even more frustrating was the lack of support from the staff. Despite reporting these problems, no one seemed willing to help or offer a proper solution. For a hotel in such a prime location and at this price point, basic maintenance, reliable Wi-Fi, and responsive customer service should be standard. Unfortunately, this stay fell far below expectations.

Location Staffs were not co operative, Rude

NEED a coffee maker in the room! This was the biggest disappointment of the trip.

how close to times square it was

Excelent

There was a a hair(s) in the shower from the last guest. The facilities are very dated. Extraordinarily poor facilities and condition for the price. Would not recommend. I am a frequent business traveler and this by far one of the worst hotels I’ve stayed in.

Everything

The property is in a good location in the middle of time Square. However, it is old and rundown. Definitely needs updating.

HVAC did not work

Our room was hot and the HVAC didn’t work

Great location. Very clean. Staff was very nice and helpful. Best water pressure I've ever had at a hotel (that's important to me) and the water temperature was excellent.

Very nice hotel, big room, elevators quick and big. Great location. Surprised no restaurant or bar. I would stay again.

Cleaner was excellent always left a perfect room. Only downside was the Television did not work and there was no coffee and tea facilities

Room had great view. Location was also great.

A bit outdated room

Nice place

Location location location! For the price you absolutely cannot beat location. Some reviews stated issues with cleanliness. We did NOT have that issue. I always wipe down hotel rooms with a Clorox wipe upon arrival and my wipe didn’t have a bunch of nastiness on it. We didn’t have much interaction with staff but the few people we did speak to were nice & helpful. There’s a bunch of food options near. I won’t say didn’t like but yes the rooms have older furniture. They’re turning over rooms so fast detail seasonal cleans like the walls, baseboards are in need. But that’s to be expected.

Location

Excelent

All good. Location location!

The bathroom was very moldy. The towels were like sandpaper. The carpeting in the room was so stained.

Ok

Ok

Best location in town, especially for plays at the Hudson theater! I try to stay here every time I am in NYC. Easy access to 44th and 45th streets. I wish it had earlier check in than 4pm, I usually fly in real early to catch two plays, and while I can leave my luggage there, it would be nice to be able to check in at 2. I am looking forward to the time when the Charlotte bar and the Singapore restaurant space are operational again.

I’ve stayed here twice before and loved my experience especially how close it is to everything in Times Square. The location really is top notch. The rooms were always comfortable and a good value, but this time I was heavily disappointed. The water pressure was like crazy good though. I stayed here this time because of my previous good experiences and I splurged for a better room because my husband and I were coming here for our honeymoon. The better room was not worth it and really had no additional value. Our bed also had a stain on the sheets and there was a huge dirty spot underneath the sink in the bathroom. There was dust all around the edges of the room, the curtains were dirty, and the drawers underneath the TV stand were broken. Two out of the three outlets next to the bed also didn’t work. Along with all of that the exit sign in the hallway of our floor was falling down and we were woken up on our final day by housekeeping at 9 AM knocking on all the doors in the hallway, despite the check out time being 11 AM. This hotel has really gone downhill since we stayed here before and with how much they are charging for rooms there is no excuse. Especially too because we got a budget hotel for the second half of our stay and it is miles better and cleaner than this.

Rooms are very outdated for the price the bathroom had rust and cracks no fan in the bathroom one bed was leaning to the side hotel gives luxury but the rooms do not It works for an overnight but I wouldn’t stay more

Our room was spacious and spotless! We had tons of towels and pillows plus a comfortable bed. The room may have been a little dated and some people may have wished for a few more outlets or charging ports but we had absolutely everything we needed! The elevators were fast and plentiful so we never had a wait. The location was perfect for walking to theaters. I would definitely stay here again!

The room was so filthy almost unsanitary. The staff was great and moved us to another room that was just OK.

The staff was very friendly and helpful. The location was fabulous. The beds are very hard and the room could use a good scrubbing.

There was no heat. I was told there is no heat in the building because summer is here. Also they charge a hold for incidentals but there was no where to get anything at all.

I’ve been here before close to everything I was looking for. Tv tech was very pleasant and nice he deserves a 10. Also maids extra nice.

Air Conditioning wasn’t working,

Nice

The room was clean and comfortable. There is plenty of room plus options to sit other than the bed. My AC worked well. The bathroom was extremely clean and roomy. The water pressure and hot water are excellent. Some of the rooms I’ve stayed in have furniture that is worn down a bit. But it’s all still nice. They do not have fridges in the rooms which is a bummer but not a dealbreaker. The price makes the small sacrifices worth it. All of the staff are nice and responsive. I enjoy staying here and will continue to do so.

Great Stay

We celebrated my daughter’s 18th Birthday! Great choice with the Millenium. Wonderful hotel, staff and location. We hope to return.

Short walk to theaters and time Square.

Excellent Stay! Staff very friendly and helpful. The elevators seem more responsive to the card (to reach your flood). The room was excellent with terrific housekeeping. Bag storage superb. Outside assistance with taxi to airport also superb.

the room wasn't very clean bathtub and toilet were pretty dirty. There was handprints on the glass window. Desk had some sort of build up. Carpet is VERY old and dirty it's even starting to tear up near the door. Not quite worth the price i think there are better options but great view, location, and staff!

Stayed in room 4012 and just the overall feel is outdated. My buddie was in 3909 and his tv stand Was falling apart. Elevator make so crazy sounds. Just old and outdated type of place

Our stay was wonderful. The property was clean and the service was great.

Everything was great

Didn’t have a refrigerator, microwave or coffeemaker. Asked for fridge and they brought one pretty quickly. No microwave which I disliked as we had gone to Carmines for lunch and wanted to heat the food up. Asked for coffee maker and it was brought up in a timely fashion. View of the Chrysler building was beautiful. Very quiet room

Great place to stay in NYC especially if you are going to Broadway.

Try to get a room facing the time square

Great hotel with an amazing location. Will stay there, the next time in the City

Loved everything about the property. It was in an excellent location.

Great experience and had lots of fun!

Christopher at the front desk greeted us warmly when we checked in and was very helpful. The room was comfortable and the view was great. We enjoyed the stay very much.

Great location, friendly staff, staying there was a joy!

Great location steps from time square and still walking distance from other places. Baggage hold was a life saver since you can check in until 4pm. Room was a little outdated but worked well for a quick stay. I'd def go back

Overall was good, except the bad smell in lobby.

This was second stay here and it didn’t disappoint!! Very convenient, walking distance from major attractions and eateries

This was a lovely hotel. It was pricey but the location was absolutely amazing. It was very clean and had everything we needed for an overnight trip to Manhattan. Literally right next door to the Hudson Theatre so if you are seeing a show there it is perfect.

Great customer service, awesome location and comfortable rooms!

Parking available but expensive. Air conditioning was provided by an open window that allow for the busy city noise to be loud and constant.

Th hotel staff are great. Friendly helpful and professional! I always feel welcomed!

Easy checkin, kind staff

A great location to stay. Very nice hotel and staff.

. Excellent staff at the reservation desk, exceptional security and housekeeping services

Very good location right in Times Square great staff

Easy friendly check in . Our room was very clean , comfortable bed and pillows. The furniture is a little dated but comfortable . Erika at the concierge desk was most helpful and very friendly . She helped us numerous times with a smile and kind demeanor . Trinida who works on Sunday was also quite helpful and kind. The hotel is a great location to theater , dining and transportation . We had a Pleasant visit .

Very easy to around

My bed had yellow stains on the sheets. Food crumbs from previous people on floor. Bathroom was pretty clean. Staff was friendly. Room was a little on the warm side and couldn’t seem to get the ac to kick on. Wasn’t horrible but was not very clean

Great location

Air conditioning was ok

Location is the only thing that will bring me back. But there are so many other competing properties…

Rooms aren’t clean. Everything in the bathroom was falling apart. The ac didn’t work. I’m

This has been the worse hotel I have ever stayed in. The location it’s amazing, right in the center of everything. However, I paid extra to have a room with view and received a room without view. The room stink and was dirty. The tub was dirty, the toilet ceramic was broken and I called the hotel and no one did anything. The bed sheet were clean but the comforter looked like it was picked up from the Red Cross. Disgustingly. I hated it here and for 1200$ it’s not worth it. Don’t do it to yourself

No air conditioning. Old, rundown furnishings and carpet. Terrifying elevators.

Booked connecting rooms and called three times before travel to ensure rooms would be connecting due to a need as caregiver for travel companion but on check in I was told I didnt book the rooms that connect. Moved to connecting rooms the next day however they were a downgraded room with no bottled water, coffee maker, or frig. Unable to change thermostat. Rooms too warm. Hairs in both showers. Hotel website lists a restaurant on site however it has been closed for a year. No offer of a partial refund or any compensation for their issues. Would not recommend.

Parking front of the hotel, very good location but the cleaning could be better

We liked the location and the staff was friendly and helpful. The rooms are showing their age with faucets not working correctly. The thermostate was set to 65 but not moving as far as temperature continuing to show 70 degrees. Lots of webs/lint on the entry into the room and missing door pulls. We also did not have enough towels for 4 people. However, that was quickly remedied by housekeeping after our call. Elevators were out of order and caused us to stop at multiple floors with already full elevators.

Our stay at the property was okay the area and the location was right on point we we’re close to everything and walking distance was at 10 or 15mins to different locations the only disappointing thing was no accommodation for food we had to either eat all the food or throw it away before returning to hotel

The hotel was a nice and clean the bar attached to the hotel could have stayed open but it was closed most of the time we were there. The rooms were nice and cleaned but the furniture could be upgraded the desk had broken drawers.

Air conditioning didn’t work in the room. We contacted them and waited until midnight and then went to sleep. The next day they said they would fix it while we were gone. When we came back, they said they fixed it. The following day we had a knock on the door of workers to fix it. It was never fixed.

Property had great location hallways outdated room nice

The location is fabulous but the hotel itself is average at best. There are no coffee makers or refrigerators on the room, the hotel staff gave conflicting information. There was no restaurant open.

No heat , no clean towels every day

check in to check out was seamlesss and wonderful. past reviews complaining about elevator wait time...? did not experience that even on a high floor. nice quiet sleep. wonderful time. will be back again.

Ok stay. Beds comfortable. Room could have been updated and cleaner. We were’t in the hotel except to sleep. Great location.

You have to request a refrigerator and the building was still set to heat so you couldn’t adjust the thermostat. We had to open the window.

The rooms are very outdated. However, if you need a decent room at an affordable price this def will be it! Very close to everything in times square

Room was very clean. The areas was perfect for sightseeing. Easy walk to great places.

Great location

Great staff

The hotel location was great. Would have been more enjoyable if there was at least a coffee shop in the restaurant.

Air conditioning did not work

Couldn't ask for a more convenient perfect location.

The air conditioning unit was malfunctioning, maintaining a room temperature of 80 degrees. SO HOT. The window was broken remaining open, and despite multiple requests to the front desk for assistance, no one arrived. We had to keep calling and calling. Furthermore, housekeeping only visited the room once.

Room was clean but furniture was old. Wallpaper peeling in places, shower handle fell off…tub drained slow when showering( yes it was open). View was not as promised and we paid extra!! Beds were comfortable and location was good.

The door man and bell hop were very helpful and very kind! The front desk was not very welcoming and seemed bothered when we were checking in and out. The cleaning lady who was cleaning the bathroom by check in was the rudest! We were changing due to our rooms not being ready yet and she told us we had to exit the bathroom now due to her needing to clean it. She was standing by the door just watching us and rushing us the entire time. She made us not want to stay here ever again. The rooms were semi clean. We found an old dried contact in the shower, so made it seem like the bathroom wasn’t properly clean before we checked in.

Na

💪

The bed wasn’t queen size it was smaller I asked them to fix that they refused to do and the AC was not good in the room

Na

Everything was great! No complaints.

Nosotros hicimos el check out el domingo a las 11 y había una encargada bilingüe (inglés - español) que nos atendió excelente solucionando un inconveniente en 2 segundos. Lo Recomendamos.

Clean and very convenient to the local sites and theaters. Staff was very friendly and helpful. I would recommend this to anyone wanting a fun weekend in NYC.

The only positive aspect was the location The hotel is very close to Times Square, which was convenient and central Unfortunately, the experience was very disappointing We arrived at 2:00 AM after a long flight and were told there was no room available, even though we had booked and paid in advance We were sent to another hotel in the middle of the night, which was extremely frustrating The next day, we were told to return in the morning, but the room was still not ready During our stay, the staff was not friendly or helpful On Friday evening, there was no hot water, so we couldn’t shower We contacted the front desk, but received no real assistance, only a general explanation To make matters worse, staff members mocked my accent when I tried to communicate, which was disrespectful and unacceptable Overall, this experience did not meet basic expectations and I would not recommend staying here.

Great location and hotel is similar to those in that part of NYC

Staff was nice but we did not have hot water for 2 hours on Friday evening. They did compensate me a bit for the inconvenience They also did not clean the room one day and I called for clean towels but we never received them so I had to call them again hours later. Location was good.

Hotel was in a prime location! Close to subway which made it easy to get around the city and center time square! Staff was extremely friendly and helpful with any questions and issues. Would definitely stay here again.

The room and the facility is extremely old and need renovation URGENTLY! No refrigerator in the room just didnt surprise me. Overall bad experience

The room was huge! Everything was perfect the cleanliness, the staff and the safety.

Geeat

You get what you pay for. Decent enough rooms definitely needs some updating but the beds were good and clean. Super close to everything. Staff were super helpful and very attentive! Absolutely would stay again!

The hotel is nearby Times Square, Bryant Park, train station, stores and much more. The rooms are clean. It’s the 2nd time I’m staying.

Staff very friendly !!! Room clean like usual!!! Always coming to this hotel every time I come to the city!!!

Only complaint is it is way too hot in the rooms and there is no mini fridge or microwave

Was just ok

Very dirty

Room was outdated. Staff was great an responsive. Tub overflowed and sink took a long time to drain

Room was outdated. Sink an tub was overflowing.took a long time to go down. Staff was nice and responsive

While the hotel is older amd may not have the newer ammenities, the distance was perfect. Staff was nice.

Staff are the BEST!!!

Staff was great. Room was clean.

Room was not cleaned enough

Oh we always enjoy staying at the Millennium Hotel in Times Square.

Location, location, location! This hotel is steps from Times Square and has two entrances depending upon which direction you are heading. Also, there is a Starbucks and a Walgreens right outside the door. Great place to stay to see NYC!

We love this hotel, as we have stayed here 5 or 6 times. This time the toilet in our room barely worked from the start of our stay, and during the 40 hours we were there, engineering had to come up 3 times to try to fix it. Clearly it wasn't ever going to work right (as we were leaving, it once again would not flush). We would have appreciated a room change or something, but I understand that that is tough to do sometimes.

Staff was courteous and room was well maintained

Out dated but great location

I found a great deal for February- excellent hotel, very comfortable room and bed. The staff was very friendly. Perfect location for Broadway. It was so nice to be able to just walk 5 minutes to my theatres every night.

Room in ok condition

Good thing is: Cleaning staff was very welcoming and sweet people.

Room was not clean... hair on wall shower, garbage on floor, finger prints on mirror, bathroom catch broken so the door was unable to close. Temp could not be adjusted so it was 82 degrees in the room.

Great location and very nice staff

The front desk staff and our check-in were outstanding. Gracious and welcoming. We used to stay at the millennium often 30 years ago. Our experience this time was good. The room was clean and well appointed and the bed very comfortable, although the hotel does look like it was last renovated 30 years ago. A good stay and the location, one block off of Times Square, is pretty wonderful.

The room was clearly not cleaned we kept finding crumbs all over the room including underneath the pillows, the thermostat was broken, there were makeup stains on the windows and miscellaneous ones on the curtains, as well as the beds were hard as rocks and not comfortable to sleep in. Which is ridiculous for the price I paid. The only upside was the view but the windows were sealed with a piece of electrical tape.

Great location

we checked in a little later than planned and the staff was so very accommodating and friendly- they made our experience w/ millennium from great to exceptional. rooms were clean, views were beautiful and we would love to return!

Room was clean. Great view!

Everything was amazing

We had a hard time finding the hotel initially as the GPS brought us to the M Social Hotel instead of Millennium. We eventually found it and the check in process was rather smooth. The lobby was beautiful and the room itself was ok. The only issue I had was the sink. The water took a while to go down, and so once it did, it would leave residue mark from the stagnant water. Other than that, the hotel was in the middle of everything, so our walk to our various places was not too far. Overall, it was a good experience.

The elevator did not work appropriately

Prime location, excellent staff!

Hotel needs some updating. Bath sink leaked and made noise

The hotel has excellent staff, which makes for a lovely and great stay.

The customer service, clean rooms and such a welcoming staff!

Clean room and staff was very nice. Nice location to Times Square

Really clean and nice

Room was beautiful . Amazing view

We paid for an upgrade for both of the rooms. One of our rooms had a huge urine stain on the one bed, and the other had urine on the floor in the bathroom and the odor was terrible. Everything was broken and out dated.

Very helpful staff

It was prime location. Clean rooms and friendly staff. Will recommend

Stains on the wall and water in tub and sink didnt go down otjer than that amazing location and friendly staff

Excellent and quick check in. Had trouble with the tv and heater. Maintenance guy came right away to fix it. Spilled coffee on the bed and housekeeping came right away and changed the bed. Room was clean and comfy. Will stay here again. Excellent location.

Very good

Everything was amazing but I think resort needs upgrade

This was hands down the worst experience I've ever had while traveling, which I do often. The room was filthy, dilapidated, had blood on the sink, hairs in my bed, unvacuumed room, massive carpet stains, ripped and missing pieces of carpet, hand prints on every glass surface. The electrical outlets didn't work, prompting engineers to come to room, which they couldn't fix however they were so disgusted by state of room they took several pictures and my room was transferred to an equally disgusting room, where my shower didn't drain and resulted in my having to be 20 floors above the rest of my family. The "concierge" staff were incredibly rude and unhelpful. To top it all off, they charged me $100 nightly for "incidentals" for each room I had, (2) so a total of $600 on top of the room costs that we prepaid for a month earlier. They told me when I checked out I would receive a "portion" of my money back, whether there were actual incidental costs accrued or not. I've been checked out over a month and received only $200 back of the total $600. There were zero charges made to the room, no incidentals, filthy rooms, massive inconveniences and then they stole my money. I've filed with Better Business Bureau, NYC Dept of Consumer & Worker Protection (DCWP) as well as NYS Attorney General's Office. These people are unethical, dishonest thieves who run a substandard hotel preying on guests who they know don't understand their recourse options. They ruined our trip! DON'T STAY HERE!

Clean bathroom. Complimentary waters. Convenient. Great staff

The hotel is horrible. Period. I’d never stay there again. The only redeeming factor is the gentleman with the colorfully decorated beard at the front desk. Too bad he can’t work 24/7

Great view from room. Very clean and helpful with late check out.

Yes

Good view

Everything was good, the staff, the room, the location! 100% recomend

Dated, but good sized room in a superb location..

.

The room was great and the staff is very attentive. Do recommend

The toilet was broken three times while we were there

Amenities, the website is not correct. We went with an idea and it was something else.

Unfortunately if I could rate this hotel with 0 stars I would. It is completely outdated and falling apart, we were “upgraded” to a nicer room and it was extremely disappointing. The curtains in the room were falling off the ceiling as the adhesive they used to install them wore off. The bathroom was dirty and outdated, the carpet had stains on them and there was what looked to be a bullet hole in one of the walls. The lobby is decent and the bell hop staff were pleasant, however everything else was extremely disappointing.

Una estancia agradable

Everything was fine not complain good service and good location

Room

We liked how central the location was to all the places we wanted to go to!

The room looks much better in picture. Everything looks like it hasn’t been updated in 20 years. Staff was great, very friendly. Got charged an extra $208 after checkout. Would have given less stars if the staff wasn’t so friendly.

Was a great stay

Clean

The staff was wonderful, the area of the hotel was perfect! But the room I was in looked totally different from what I viewed online. The ones online I guess are the updated rooms, my room was giving motel vibes.

This was an amazing experience all the way around!!

Great Place to Stay

Concierge staff are always helpful with directions and suggestions Plus, there is a Starbucks next door for morning coffee

Everything was great only thing no microwave or refrigerator other than that very clean staff was nice and welcoming. Will come again come ag

Great place for the price. It’s an older hotel so it’s not super fancy but it’s also not run down. It was clean staff was nice and we had a pretty good view of time square. Pretty good restaurants in walking distance, was able to walk to our Broadway show, summit one, 5th ave, Central Park & ofc time square. A good place to stay to hit the main tourist attractions in the area

Thermast was broken Very hot in the room.

My room was filthy, they charged a card they weren't supposed to, and made false promises. I searched to find contact info of someone higher up. I had high hopes for a better experience...to no avail. That was even more disappointing. The refund promised (b/c they acknowledged their deficiencies) was not issued. Now no one will return my emails. The doormen were great though! They will tell you how to get anywhere you need to go!

Great staff great hotel bathroom needs updates other than that great hotel in nyc

Extra charges on my credit card. No bar onsite. Originally given the incorrect room. However, the room was clean and location was convenient

Yes the room was super clean, and the lady was so kind.

Great price and location!

EVRYONE THERE WAS NICE AND HELPFUL. ROOMS WERE CLEAN AND SMELLED GREAT.

Location is GREAT and CK in was Super Fast and room was just right.

A hotel in time square s

The front desk stff was exceptional

Courteous staff

The room was old and and not maintained.

Staff was amazing, room was clean, and with it on the corner we got two different views of the Square, so what a fantastic two nights we had!

Great room excellent location friendly helpful staff

Standard room

Clean establishment. Very quiet. Nice views of you get the right room and we did.

perfect

Extremely friendly and helpful staff. Great location which made a great overall stay.

Our favorite thing was the convenience of the location. So very close to everything. Or easily accessible to the subway. Very clean and friendly helpful staff.

The room was really hot. No ac. But other than that it was great!

The room was very clean and spacious. The front desk staff and the doormen were extremely friendly and helpful. Location wise was great, we were close to everything. Would 10/10 return to this hotel again!

Otherwise, the beds were great, the location is amazing, and the staff are very friendly, especially the concierge.

Beautiful room with a view of the Empire State Building

No bar

Very good , one of the best places tonstay in NYC.

Muy limpio , exelente recomendado 100%

Room was clean

Love the hotel and location. The only negative is the rooms are extremely hot. We can’t control our on temperature. We changed hotels mid trip.

Yes

Rooms need lots of updating and I was on the 37 floor. TV kept losing signal. Staff was great.

Dire

Clean room

Staff was very friendly upon check-in. Room had a nice view but was worn. Restaurant was closed.

Clean room. No amenities. Not very clean bathroom

Bathtub did not drain during shower and bathroom sink leaked underneath. Lots of noise from room door draft in building was noisy.

Completely disappointed with the hotel. My daughter and I were deplaned in a force mature situation because of the US Venezuelan flight cancellations and couldn’t make the trip to New York for her birthday. Contacted the hotel in advance for a cancellation, and they refused to do it. Considering I’ve stayed there before and would potentially stay there again. I would’ve appreciated some understanding in this situation. Even had Hotels.com reach out to them to ask for a forgiveness with the booking, and they refused. So much for any acts of kindness, or consideration.

Love the Millenium

Location to everything was amazing. The room was clean, the staff were friendly, helpful and knowledgeable. I had one small problem and they fixed it. I would stay again. Again, location to the heart of New York was fabulous!

Staff was wonderful and it was a convenient location but I feel like we were over charged just because of the time of year and place. I leave this review because I am tired of seeing companies (the owner has several hotels all over the world, he can afford to upgrade or fix things) charge so much for nothing just because they can and they probably pay minimum wage too.

The room was amazing :-) the best part about it was the view. The bed was incredibly comfortable.

Rom was great and the people that work at this hotel are very helpful and friendly.

Good experience!!

Staff was great very thankful for the upgrades given

The staff was very nice and welcoming. The hotel and rooms could use some updating and/deep cleaning. Dirty walls, worn carpet, chipped paint, furniture was damaged from use over the years. The restaurant is no longer in use. There is a lot of potential for this property. Its not bad, however there are plenty of opportunities for improvement.

Good

Room and staff were amazing!

Bathtub would backup frequently

The room looks nothing like the pictures. The bathroom was 2.5 stars at best. There was black, pink, and beige stuff in between the shower tiles in the grout the whole bottom layer of tiles was replaced sloppily. There was black mildew in the corners of the shower and the counter in the bathroom. The wall paper was separating from the wall in the bathroom. The fixtures all had corrosion on them. We didn’t have Internet for the first few days. The heater wasn’t working properly. I will never return to this hotel. I am severely disappointed.

The rooms need a fridge and a microwave. A lot of food went to waste because we didn’t have a fridge. Extremely expensive and there are much better options in the area for cheaper.

Booked on hotels.com, felt the room didn’t match the price nor description, albeit technically wasn’t mislead because photos description was ball drop view which took a bit of time to find, the room booked was premier king (ball drop view) definitely did not feel or look premier. Shower head sprayed everywhere and water pooled up as you showered. Staff was amazing and they let you hold your luggage up to 10pm before and after check out.

We were unable to access our room until 3am despite bein

Great service

Staff was very courteous and helpful. While the room was clean it is outdated. The wallpaper was peeling in numerous areas, no working bathroom fan, ice machine broke on floors above and below, but the pillows and bed was super soft, housekeeping kept the room stocked with towels and other amenities, and the room view was perfect.

Awful

Room was clean and cozy, staff was amazing and helpful, perfect walking distance

Perfect location

Perfect location to walk to the theatre , shopping, Rockefeller Ctr.

While the staff was polite on the phone, the lack of follow-through was frustrating. The room cleanliness could also be improved, as it did not meet the standard I expected. That said, the hotel is in a great location, which was definitely a plus.

I love it!!!! Would not stay another place in NEW YORK!!!

Housekeeping is awful. Took all towels from room and did not bring any after multiple calls.

Great location, hotel was nice

Daily house keeping was excellent. The room could do with some maintenance though.

Elevator situation is great. Believe it or not. The city was a nigtmare with their blockade outside the door, but the hotel was great.

Female Front Desk and Managers were RUDE, cut me off, lacked customer service and interpersonal skills especially Charleney-manager and Kelsey/Casey-front desk. ( I did talk to one male manager that was very nice and listened but was unable to speak with him again) . We had to explain our issues over and over. Its like every person we talked to NEVER notated ANYTHING! We NEVER received our washcloths and towels (we asked and called down for SEVERAL times-again, no one answering the phone after the 2nd time asking for them) Took HOURS to get our baby crib and we had to call 2/3 times for it (even though the first time we requested, they said they were bringing it right up immediately) Shower didnt work-had to request to get it fixed Sink rusted and OLD, crack in sink bowl and metal piece sticking out where the plug is supposed to be. Random metal piece sticking out of side of counter TV didn't work--had to request to get that fixed Overall....just save yourself the trouble and FIND ANOTHER PLACE/HOTEL.... We spent thousands of dollars and I really wish we went to another nicer hotel for Christmas. And now I have to go through my booking agency to

The TV cable box failed the first three nights in our stay every time maintenance came in to fix it. Other than that all good.

The room was ok , little outdated

Would appreciate bottles of water in room.

Location, location, location

In this case you’re surely paying for location and view. We watched the ball drop from our room. Which was priceless. But- was told we couldn’t wait in the lobby out of the cold for 20 mins before check in. Then got back in line at exactly four. Only to have to wait an hour in line and discussed that it wasn’t a great policy and was told we shouldn’t have been turned away. As they prefer people come at 3 or 5 to avoid a long line like that. & on our second night there. We were trapped in an elevator & no one came to save us. Thankfully, our family of four was trapped with another family of four. That happened to include a man who was able find a fix to get us to a floor to get off. At which point I notified the front desk and was told “ okay thanks”.

The room was very basic and outdated nothing about it really stood out. It was clean, which I appreciate, but for the price, it felt underwhelming. There was no fridge or microwave, and no amenities. Honestly, you’re paying mainly for the Manhattan view and the convenience of being close to Times Square. If location and view are your priority, it works but don’t expect much beyond that.

This hotel is in a great location for first time visitors. The staff was friendly and we were within walking distance from many sites.

Location was great. Room very basic, not even a glass is provided. Check-in very busy, elevators so busy sometimes we had to take the stairs from the 22nd floor.

Staff was very friendly from the concierge, front desk, and housekeepers. Room was clean and had a great view of Times Square. Parking was easily located across the street. Located right in the heart of Times Square.

Perfect location for everything you need to see in NYC! Easy check-in and we felt very safe. The only negatives would be that is took about 20 min for an elevator each time and housekeeping came in at 9am even though the do not disturb was on lol. She was super nice though so it ended up being ok

The staff was courteous but the room accommodations were not up to the standard we expected. The wall in the bathroom was peeling up and had pink mildew. The heat didn’t seem to work. For the price we expected higher end accommodations.

Good

The hotel staff was amazing, room mega clean, view amazing. I would update tv so guest can connect to app like Netflix o Peacock. Will stay there again. Amazing location.

Worst hotel ever. If you are from a third world country this is the place for you. Was embarrassed. Lazy dirty nasty little place.

I payed extra for a city view . Didn't get it 😕 was so disappointed

Very clean and staff was wonderful

Love the staff who always go out of their way to make us feel at home!

The lobby was beautiful! The view outside was beautiful.

Nice hotel. Great location

Everything was clean, comfortable and in order.

Great experience!

Not good

Hotel room was dirty on arrival. Managers did not help with accommodations at a timely manner. We could not shower for a day. Room did not get moved until the next day at 3:30PM. Managers were inconsistent and lying about the situation. The hotel does not want to compensate for their wrong doing. They did not take accountability for the action instead trying to make it our fault for staying at their hotel. I do not recommend this hotel to no one. I will never stay at this hotel again!!!

There is no laundry service i had asked the cleaning service for it and he just ignored me and told me to ask the front desk way to expensive for the way it’s been run

This hotel & staff are a hidden gem! Great location and staff are very welcoming!

Awesome view , awesome staff and clean hotel to be at . I can say I’ll go back .

just out dated

Hotel smelled bad .. rooms had stains on carpet and toilet was broken . Won’t be going back again

Courteous staff. The room was clean. Only minus was that the towels were too far from the sink!

There is no bar. The HVAC was at 87 and could not be changed

Aging property with no amenities, cheap efforts at updates, but the location saves it.

Nice stay. Everyone working at the hotel was very friendly and helpful. The area is ideal for those wanting to see broadway shows and spend time around Times Square. The room was dated, but clean. I would stay there again,

I’m giving this hotel 4 stars, primarily due to some confusion during check-in. Apparently, there was another guest with the same last name. When I checked in, I was told we were already checked in and good to go, given room keys, and sent on our way. To our shock, when we opened the door, there were already guests in the room. We immediately returned to the front desk to explain what happened and were given new keys to a different room. When we carefully entered, the room was empty, though the TV and lights were on. We confirmed it was vacant and began placing our luggage away. Shortly after, there was a knock at the door, followed by the door opening—stopped only by the interior security lock. It turned out to be the manager, who was trying to confirm who we were and understand what had happened earlier. While we understood the reason, we were a bit shocked that after knocking, he did not announce who he was before opening the door. We also had house keeping open the door without knocking first, so lock the interior locks and bring ear plugs if you’re a light sleeper because it is right off Time Square.

But!! The hotel felt a little run down and was pretty annoyed to find on arrival a hidden “service” charge (we used no extra except WiFi!) for $140 our stay. I understand that’s pretty standard for New York but as a visitor felt cheated. Also no bar as advertised we were told that hadn’t been around since Covid.

Dry friendly and helpful staff. The room was spacious and clean. The elevators worked very well. Thank you!!

The staff was great.

Ice bucket was not in room. No cups, no refrigerator (but a space for one), no microwave, there is no restaurant bar in the hotel at all, toilet didn't want to flush, room was very out dated, mold in the bathroom, needs more caulk and silicone. For the room to cost that much and we had these type of issue. For it to be a 4star hotel it didn't give that

Courteous staff

The staff was so nice. Only downside is the room neede a deep clean and rust in the bathroom.

Excellent location, comfortable beds and pillows. Friendly and helpful staff, especially the concierge staff who were fabulous.

Clean room and very friendly and accommodating staff. Housekeeping staff was exemplary and extremely helpful.

Great Location Easy walking distance to time square. Rockefeller center. the hotel is clean rooms were pretty large compared to other hotels I have stayed at. We had a great view of the "ball drop" . The only thing that I can give warning on is the elevator situation. They are slow and while there are several them seemed to only run about 3, Took us 30 minutes to get off the 18th floor with luggage. Best bet is to get on when it comes up and ride back down.

Beautiful in both the lobby and restaurants but once you get to you room, you may have pain for red carpet innq

It was a great hotel in a perfect area. We were literally close to everything!! The staff were friendly and helpful.

The heat in room 3313 would not shut off and we could not get any results or help other than to open the window.

Room was dirty. Bathroom had dust on the light fixture and visible signs of not being cleaned in corners of the bathroom floor.

Everything was great besides the lady with a cane and boy glasses she was so rude to everyone

Location was excellent- people were nice. The toilet in our room never worked we called 18 times to get it fixed. They arrived got it to flush and then it would not work again. The shower was like a drizzle and then the tub wouldn’t drain - called about the drain not fixed or attempted to be fixed during our stay. They offered us a reduction of $35 a day. My husband spent 3 days going to the lobby to relieve himself. Ridiculous.

The stay was okay, but the bed felt too hard.

Great location in the middle of Times Square.

Very convenient but our room was so hot. We turned the air off and opened windows and it was still 76 degrees! Air conditioning wouldn’t work. Mind you it was 32 degrees outside! The tub wouldn’t drain good, the bathroom was so dirty. The staff was really nice though and convenient location. I would say this is a 2 star hotel and nothing more. Maybe back in the day it was something more but not now.

Clean room. Spacious room.very helpful and courteous concierge and front desk staff. Great location. Will keep it in mind for future NYC stays.

The property is in a great location and centrally located to walk the city. We purchased a ball drop room. The view saw the top of the ball and a parking garage. The hotel itself is extremely outdated. If you are just looking for a place to sleep and see the city, it’s a good option.

I am documenting my recent stay at Millennium Broadway Hotel so future guests can make an informed decision. The issues below are factual and documented with photos. Room Type & Context I was automatically upgraded at check-in to a top-floor suite because it was empty. This room category normally carries a significantly higher nightly rate than a standard room. All of the issues listed below occurred in this upgraded suite, not a lower-tier room. Room & Maintenance Issues Coffee table top was broken and not securely attached to the base. Curtains were damaged and would not fully close. Tile and grout work appeared poorly done, and at least one floor tile was completely loose and shifted out of place. Bathroom floor was dirty upon arrival. Bathtub did not drain for approximately three hours after shower use, leaving standing water. Lamp had an electrical issue and would not stay on consistently. Cabinet door in front of the refrigerator was broken off; cabinet appeared deteriorated. One main closet contained no hangers, preventing proper storage of clothing. Ventilation vent was loose and not properly secured to the wall. Visible splatter marks on the ceiling and on furniture surfaces. Noise & Elevators Two elevators were out of service during the stay. Remaining elevators produced loud clunking and banging noises that echoed into the hallway and room, starting around 7:00 a.m., repeatedly waking us.

Room was stifling hot and temp control did. Or work. When we told the front desk their reply was to open a window and the door to get air flow. Not the response of a quality hotel

needs a update this hotel

The room was clean, but definitely outdated. Very expensive to stay at this hotel. No fridge unless requested on a first come basis. No microwave. Elevator was very slow and the bed frame will eat your legs alive

Very courteous staff.

Wonderful stay and prime location.

When you walked in it always smelled good.

Room was ok, but tv and wifi didn't work. I request a change of room as they couldn't solve the problem. they told me they were ful so just change me the third day.

Excelente location overall great but old bathroom

The staff was incredible! The room was always clean and the ease and comfort of the entire stay was top notch!

Very good choice and value

The room was clean, and the staff were friendly. The hotel was in an amazing location, so close to Broadway shows and Times Square. Overall great stay, and priced better than nearby options. They told me I could book a taxi back to the hotel for $75, it turned out quite a bit more than that, but otherwise no issues! I would definitely stay there again and would recommend :).

The doorman and concierge were amazing! They were kind and very helpful