InterContinental New York Barclay by IHG

Beautiful hotel with clean and luxurios rooms

It was ok

Right next to St Patrick and Waldorf Astoria Reasonable prices for 5 star NY

Superb

Nice hotel thanks for the stay.

Amazing rooms. Was considering breakfast but the queues were too long

Everything was so clean and the location was perfect to be within walking distance of Rockefeller center, Times Square, the pier, upper east side, 5th ave shops and more. Hotel staff were friendly and extremely helpful.

Exceptional

The breakfast experience was quite poor for a 5 star hotel, we had to queue to be seated. Choice and quality of hot food was inadequate, compared to other hotels of this class. The staff were wonderful. Location was quite a distance from city centre but not too far to walk. The plugs didn’t work with our chargers, and it took two phone calls and a visit to reception before we were given an adapter, only one dressing gown in our room, booked for two people. There were no normal tea in our room.

Stayed here last year and it was exceptional. This time service just missed the mark. Tried calling front desk multiple times with little to no help. One time the call got disconnected and they didn’t even bother calling back. Front desk staff that checked us in was a little sassy and commentary not appreciated. Staff (from my experience last year) was kind courteous and very friendly. May explore other options next year.

We’ve stayed here several times and the hotel. The rooms in the staff are always consistently excellent. This year although we had one of the most inexpensive rooms we were on the 10th floor and the room was quite large typically for New York with a king size bed, and large open area. The location is also excellent. Highly recommended.

Exceptional

Location Very dated

I liked this hotel of its central midtown location. I traveled alone and felt safe here.

Exceptional

Beautiful hotel but no longer as exclusive as it once was.

The rooms are lovely Located well The manager was terrible The staff forgot to tell me resort fee must be spent on day of arrival , it expires midnight I told manager I was never told , he did not acknowledge that staff overlooked details and refused to credit back to me .

Short stay but very nice experience.

The property was beautiful, classic, clean and comfortable. Nothing

The property was beautiful, classic, clean and comfortable. Nothing

The rooms were clean mini bar well stocked

Overpriced. Good room service, but very expensive.

Great location in midtown. Rooms are spacious with a desk and new bathrooms.

Room was very clean. Breakfast was too expensive. Housekeeping staff too loud in the hallways in the morning. The floor was being turned over for a conference . I have no idea why they gave us a room on that floor. It was disruptive and noisy .

Very good

Very good

Spacious and clean room. Loved our stay!

Location, house keeping serivce was nice Check in experience, serivce in general

Location, house keeping serivce was nice Check in experience, serivce in general

Na

Room was good and so was the location. The staff at the front desk were not very friendly or accommodating. We arrived early from a long flight from Australia and asked for an early check in. The system was down apparently and they were not able to help us.

Room was good and so was the location. The staff at the front desk were not very friendly or accommodating. We arrived early from a long flight from Australia and asked for an early check in. The system was down apparently and they were not able to help us.

Nice location in the city, close to everything. Nice workout room.

They took my wife cloths to laundry before our permission and we could not find it due to our short and rush time to get uber .

Helpful and friendly staff. Exceptional room quality.

Breakfast was ok. Location was the best thing. The business centre and fitness centre were both closed- there were no alternatives and no pre warning of this. My room was next to the lift which was quite noisy.

Location and bed comfortable and bathroom had great features and hot shower!

Location! Room cleanliness. Convenience like umbrellas in the room , and easy access to taxi or uber or subway! Friendly staff- Angel who assisted with luggage bags, was both thoughtful and kind. Would love gift shop or spa on property

Location and bed comfortable and bathroom had great features and hot shower!

Location! Room cleanliness. Convenience like umbrellas in the room , and easy access to taxi or uber or subway! Friendly staff- Angel who assisted with luggage bags, was both thoughtful and kind. Would love gift shop or spa on property

However the managers there are delightful

Two thumbs up

Both Superb

Beautiful hotel but a lot of issues throughout the entire stay that I was attempting to have addressed up until turning over the keys at checkout. Food leftovers (why looked like a sandwich in tin foil and leftover Indian food) in the minibar for from the previous guest that stayed and was never removed after asking for it to be multiple times. Room not cleaned the first day, returned around 9pm and had to take my kids back out so it could be cleaned. Incorrect breakfast order which was a difficult experience to make that was never addressed until realizing it was still reflecting the same on the bill. Housekeeping walking in room when knocking and when not, and the last night a lovely 6am alarm clock setting from housekeeping and I didn’t know how to turn off in the dark of course. Pretty and historical property but our experience with the staff did not match the aesthetics.

Exceptional

No question was a nice hotel but value for money this would be 2/10 for NYC. Living off an old reputation which sadly now requiring new management or similar to sort the slumber.

Breakfast was lovely. The bed was very comfortable with a soft duvet. Made to feel awkward for using booking.com which was a ‘discount site’.

Exceptional

Great location! Makes walking to all things NY easy

Awsome

Will definitely be back!

I was disappointed with my recent stay at the IHG Barclay. First, the check-in process was unnecessarily long, with only two people at the front desk and a line that extended well into the lobby. Second, the television in my room did not work and it took a while to be fixed.

Classic property. Location is excellent. Gym is large and very well-equipped. Room decor is tired. Walls very thin. Friendliness of front-of-house staff very mixed. Many early mornings, no one greeted me as I moved through the deserted lobby. Noted interaction of guests with a toddler asking for hot water to prep baby food 10 minutes before breakfast began being turned away.

Classic property. Location is excellent. Gym is large and very well-equipped. Room decor is tired. Walls very thin. Friendliness of front-of-house staff very mixed. Many early mornings, no one greeted me as I moved through the deserted lobby. Noted interaction of guests with a toddler asking for hot water to prep baby food 10 minutes before breakfast began being turned away.

Very good

Superb

Space, ambience No comments

Space, ambience No comments

The beds were incredibly comfortable—one of the best nights of sleep I’ve had in a hotel. The room was very clean, and everything felt fresh and newly renovated. You can really tell they’ve updated the property nicely. Would absolutely stay here again! What we didn’t like: We were in town celebrating our children’s engagement, which made the stay especially meaningful. After returning to our room around 1:30 a.m., we were simply having a normal conversation—not being loud—and received a call from security about noise complaints. That was extremely disappointing and frankly unacceptable. It made us feel like we couldn’t even speak in our own room, and clearly points to very poor soundproofing.

The beds were incredibly comfortable—one of the best nights of sleep I’ve had in a hotel. The room was very clean, and everything felt fresh and newly renovated. You can really tell they’ve updated the property nicely. Would absolutely stay here again! What we didn’t like: We were in town celebrating our children’s engagement, which made the stay especially meaningful. After returning to our room around 1:30 a.m., we were simply having a normal conversation—not being loud—and received a call from security about noise complaints. That was extremely disappointing and frankly unacceptable. It made us feel like we couldn’t even speak in our own room, and clearly points to very poor soundproofing.

Beautiful hotel in convenient location. Rooms very well appointed and kept very clean. Overall experience let down by small details this time: breakfast room inadequate for size of hotel, queues most mornings from 8am; almost impossible to make tea in rooms with a pod coffee machine and disappointing practise of adding a breakfast "over-consumption" charge to our bill despite us having breakfast included in our rate. This was removed without challenge, but what about those guests who don't understand English as well as I do?

I love my room and location I think the lobby needs to remodel but besides that the rooms are great

Nice location and well-kept property. We enjoyed our stay!

Very good

Had parking Na

Very nice hotel with a clean room. Staff very very friendly and helpful Shower wasn't super warm

Great location, staff are very helpful and friendly.

Beautiful, large room especially for downtown NYC. Very comfortable bed and room was kept nice and clean throughout our stay. The room did not have any water provided, which I would consider a basic expectation for any hotel, particularly one that markets itself as five-star. When we came in from a night in town at 1am and asked a member of staff for some water, we were told there was a store down the street. I thought this was extremely unaccommodating and disappointing, telling customers paying a lot of money to stay at this luxury hotel, to go out into the streets at night and get it yourself! This was not in line with the level of service expected for a hotel of this price point.

I like my room at 68F, I shouldn’t be feeling hot at that temperature but I did. Rest all good.

Front desk service was underwhelming.

Awesome location

No water and utensils in the rooms

Great hotel, very clean and comfortable. Would recommend.

We loved this hotel. It is beautiful and well located.

We loved this hotel. It is beautiful and well located.

Room excellent, clean and very comfortable. Most of the staff were extremely helpful and polite.

Room excellent, clean and very comfortable. Most of the staff were extremely helpful and polite.

Location No hot water from 11am-3pm (basically the whole day)

I have to admit, amenity fee seems like a scam.

I have to admit, amenity fee seems like a scam.

$14 for a can of non-alcoholic drink at the mini bar? This is too much. Indicates that it's a hotel for business guests only, with an expense account. Not for private guests. Will not book again. Also food was left by our door when we checked in and stayed there until late the next day.

$14 for a can of non-alcoholic drink at the mini bar? This is too much. Indicates that it's a hotel for business guests only, with an expense account. Not for private guests. Will not book again. Also food was left by our door when we checked in and stayed there until late the next day.

Staff was super helpful and courteous.

Staff was super helpful and courteous.

Great hotel. Very convenient and wonderful staff. Will definitely stay again!

Great hotel. Very convenient and wonderful staff. Will definitely stay again!

Loved the property. Room was comfortable and bed/bedding was like a cloud. Staff were great, really nice bar. Elevators were slow and often full, but you’d expect that in an older building.

It’s ok Nothing in particular

The room was spotless and the bed was incredibly comfortable. Everything was wonderful,

The room was spotless and the bed was incredibly comfortable. Everything was wonderful,

Coffee was excellent. We ordered coffee every morning via room service. The staff was extremely professional and friendly. Angel, who works outside, was extremely helpful. He followed up with us and remembered where we told him we planned to visit. He is valuable to your hotel! We also liked the bakery next door, Ole & Steen for breakfast items.

The facility is fine. A little depressing, but oki. Bad attitude of staff. Not treated well.

Poor slow service at check-in, food plates in the hall for 24 hours, poor service in club lounge, slow check out

Poor slow service at check-in, food plates in the hall for 24 hours, poor service in club lounge, slow check out

Outstanding ametities and customer service.

Outstanding ametities and customer service.

After a long line to check in we arrived in the room and it was still occupied and was not clean . We had to go back to check in and wait for another room . Staff was polite but did not seem too concerned. Hotel was a bit noise but otherwise the new room was comfortable.

After a long line to check in we arrived in the room and it was still occupied and was not clean . We had to go back to check in and wait for another room . Staff was polite but did not seem too concerned. Hotel was a bit noise but otherwise the new room was comfortable.

Two main issues were evident: (1) The staff could improve their customer service skills across all areas, as they tended not to listen attentively to clients. Service in the restaurant was slow, with employees often engaging in conversation among themselves. (2) The room with two beds was small, and the bed was not spacious enough for both my wife and me to sleep comfortably.

Clean room, friendly staff, great location to public transport and mid-town

Clean room, friendly staff, great location to public transport and mid-town

The minibars are never refilled. I had raised the issue almost everyday but still managed to get it refreshed only once in my 10 day stay. No acceptable from a 5 star hotel.

The minibars are never refilled. I had raised the issue almost everyday but still managed to get it refreshed only once in my 10 day stay. No acceptable from a 5 star hotel.

The hotel was very well appointed and centrally located to attractions.

We loved it! The room was clean, the staff was friendly. We’ll come back 😊

We loved it! The room was clean, the staff was friendly. We’ll come back 😊

Historical building with good renovations, so not felt old at all. rooms are quite big for nyc standards. overall amenities are high quality. even though routine cleaning was good at first bathroom was not that clean.

Wir haben uns rundum sehr wohl gefühlt.

Wir haben uns rundum sehr wohl gefühlt.

Best hotel ever!

Best hotel ever!

Breakfast was great

Breakfast was great

I've been staying at this hotel for 10 years and it has been one of the best in New York which means the fall in standards is even more remarked. A horrendous check in and a substandard room. Marks all over the walls stains. Staff more interested in talking to each other than helping customers. Customers behaviour appalling. Children running riot up and down stairs, feet, dogs and children walking on furniture. People having zoom calls in public areas shouting and screaming. In Italy problems were dealt with quickly but couldn't wait to leave. Such a shame for a hotel that was amongst the best.

I've been staying at this hotel for 10 years and it has been one of the best in New York which means the fall in standards is even more remarked. A horrendous check in and a substandard room. Marks all over the walls stains. Staff more interested in talking to each other than helping customers. Customers behaviour appalling. Children running riot up and down stairs, feet, dogs and children walking on furniture. People having zoom calls in public areas shouting and screaming. In Italy problems were dealt with quickly but couldn't wait to leave. Such a shame for a hotel that was amongst the best.

Great location

Great location

Great room and facilities. 20 minute wait for breakfast plus the food was just okay. Charging a $10 ‘delivery fee’ for room service is ridiculous.

Great room and facilities. 20 minute wait for breakfast plus the food was just okay. Charging a $10 ‘delivery fee’ for room service is ridiculous.

Very festive at Christmastime - loved the hot chocolate bar and Christmas Corralle.

Very festive at Christmastime - loved the hot chocolate bar and Christmas Corralle.

Everything was amazing!! The bed and pillows made it the BEST night’s sleep! Only downfall was $11 for a can of soda.

Everything was amazing!! The bed and pillows made it the BEST night’s sleep! Only downfall was $11 for a can of soda.

Excellent Rooms

Excellent Rooms

Our favorite hotel in New York. Never disappoints.

Our favorite hotel in New York. Never disappoints.

Clean, large rooms and very comfortable

Clean, large rooms and very comfortable

Premium King high floor was advertised as 310-400 sq ft; ours was 305 sq ft with minimal amenities, a substandard heating cooling system, a broken hair dryer and condescending hotel staff when we complained despite being a frequent guest and having two rooms for the post Christmas holidays. Front desk wait times took 20 minutes to get our keys and about the same amount of time to get our bags. Morning breakfast buffet at $60 per person was no better than a courtyard by Marriot. Our complaints were answered by a robot- response. Definitely not worth nearly $1,000 a night per room.

Premium King high floor was advertised as 310-400 sq ft; ours was 305 sq ft with minimal amenities, a substandard heating cooling system, a broken hair dryer and condescending hotel staff when we complained despite being a frequent guest and having two rooms for the post Christmas holidays. Front desk wait times took 20 minutes to get our keys and about the same amount of time to get our bags. Morning breakfast buffet at $60 per person was no better than a courtyard by Marriot. Our complaints were answered by a robot- response. Definitely not worth nearly $1,000 a night per room.

Na

Na

Towel is poor, extra high charge to pay the hotel is out of my expectations .

Towel is poor, extra high charge to pay the hotel is out of my expectations .

The TV did not work for the entire stay and could not be fixed despite reporting it. The bathtub was unusable because the stopper would not lock, making it impossible to take a bath — it honestly felt intentional, as there was no way to keep the water in. Basic amenities were also lacking. There were no water bottles or napkins in the room, which is surprising for an upscale hotel where these are usually standard. Additionally, some members of the front desk staff came across as snubby and unhelpful, which only added to the frustration. I’ve stayed at InterContinental properties before and had much better experiences, but this visit was disappointing. I won’t be returning.

The TV did not work for the entire stay and could not be fixed despite reporting it. The bathtub was unusable because the stopper would not lock, making it impossible to take a bath — it honestly felt intentional, as there was no way to keep the water in. Basic amenities were also lacking. There were no water bottles or napkins in the room, which is surprising for an upscale hotel where these are usually standard. Additionally, some members of the front desk staff came across as snubby and unhelpful, which only added to the frustration. I’ve stayed at InterContinental properties before and had much better experiences, but this visit was disappointing. I won’t be returning.

The room was so clean. The staff is beyond helpful. I can’t say enough good things about this hotel and the staff. We do t stay anywhere when we visit the city!

The room was so clean. The staff is beyond helpful. I can’t say enough good things about this hotel and the staff. We do t stay anywhere when we visit the city!

Great ambiance. Friendly staff. Clean. Conveniently located to NYC sights from Rockefeller Center to 5th Avenue to Central Park pond.

Great ambiance. Friendly staff. Clean. Conveniently located to NYC sights from Rockefeller Center to 5th Avenue to Central Park pond.

Staff were the true stand out. Room was nice for NYC in terms of size and finish. Bed and furnishing were good but the real stand out was every member of the team. Smiles, genuine warmth and to see that when so busy at Hritmas time goes a long way. Bravo!!

Staff were the true stand out. Room was nice for NYC in terms of size and finish. Bed and furnishing were good but the real stand out was every member of the team. Smiles, genuine warmth and to see that when so busy at Hritmas time goes a long way. Bravo!!

Excellent

Excellent

Everything was perfect!

Everything was perfect!

No slippers, noisy rooms wall not very sound proof. Good location and generally good vibe in the hotel.

No slippers, noisy rooms wall not very sound proof. Good location and generally good vibe in the hotel.

Hotel was great! Well located and just a great spot to enjoy your time in NYC.

Hotel was great! Well located and just a great spot to enjoy your time in NYC.

The two staff members at the front desk today 12-9-25 on morning shift were sullen and seemingly disinterested in their job. No hrllo. Not thank you for staying. For a bill totally almost $2000 for a two night stay the training - at least for these two gentlemen should have been better. Also at noon not a bellman or doorman in site to help with baggage or hailing a cab. Both items I can handle on own but was expecting some assist this morning.

The two staff members at the front desk today 12-9-25 on morning shift were sullen and seemingly disinterested in their job. No hrllo. Not thank you for staying. For a bill totally almost $2000 for a two night stay the training - at least for these two gentlemen should have been better. Also at noon not a bellman or doorman in site to help with baggage or hailing a cab. Both items I can handle on own but was expecting some assist this morning.

I ordered breakfast for my kids 2 and 12 so I told them how to fix the eggs and I needed buttery fluffy pancakes plus orange juice. Pancakes was hard and dry the eggs wasn’t fully done. I called room service back and the lady said I had to wait on a manager to call me after 30 min I called back after and hour we got dressed to go out and so I could feed my kids and I dropped off the food at front desk so they could see what they sent to my room and to put my money back on my card. Worst place I’ve ever stayed and I’ll never go back.

I ordered breakfast for my kids 2 and 12 so I told them how to fix the eggs and I needed buttery fluffy pancakes plus orange juice. Pancakes was hard and dry the eggs wasn’t fully done. I called room service back and the lady said I had to wait on a manager to call me after 30 min I called back after and hour we got dressed to go out and so I could feed my kids and I dropped off the food at front desk so they could see what they sent to my room and to put my money back on my card. Worst place I’ve ever stayed and I’ll never go back.

Room was clean, staff was amazing with all requests, Look forward to staying at this property again.

Room was clean, staff was amazing with all requests, Look forward to staying at this property again.

Nice room and very friendly sraff at the reception.

Nice room and very friendly sraff at the reception.

Paper thin walls, surly front desk clerk, will not return

Paper thin walls, surly front desk clerk, will not return

Management’s don’t appreciate customer service practices. Not kind

Management’s don’t appreciate customer service practices. Not kind

The front desk, maverick refused to give the phone to Angela who promised to keep the reservation from the 30th, said to present my card tonight to get our room back and reservation rate back, when I went to check in, they said I had to make a new reservation, and I was left with the higher rate through the hotel & to a lesser extent expedia, but the front desk said because a manager was not around they could not keep our old reservation. So, I had to take the lowest relative new rate and was stuck with a new room at the same hotel. Worst when I attempted to complain, they said the 2 employees Maverick and Angela, did not work there, then after 1 hour they did according to the manager Ralph. It would be better to apologize and say they were sorry. Just not nice.

The front desk, maverick refused to give the phone to Angela who promised to keep the reservation from the 30th, said to present my card tonight to get our room back and reservation rate back, when I went to check in, they said I had to make a new reservation, and I was left with the higher rate through the hotel & to a lesser extent expedia, but the front desk said because a manager was not around they could not keep our old reservation. So, I had to take the lowest relative new rate and was stuck with a new room at the same hotel. Worst when I attempted to complain, they said the 2 employees Maverick and Angela, did not work there, then after 1 hour they did according to the manager Ralph. It would be better to apologize and say they were sorry. Just not nice.

Very clean

Very clean

Good value for money. Professional staff. Good location.

Good value for money. Professional staff. Good location.

Generally like the hotel considering the price. More quiet than in Intercon Time Square.

Generally like the hotel considering the price. More quiet than in Intercon Time Square.

宿泊初日は暖房が弱くすごく寒かった。冷蔵庫も鍵がかかって使えず。2日目からは大丈夫だった

宿泊初日は暖房が弱くすごく寒かった。冷蔵庫も鍵がかかって使えず。2日目からは大丈夫だった

Very clean hotel. Close to a lot of restaurants and landmarks.

Very clean hotel. Close to a lot of restaurants and landmarks.

Clean room

Clean room

Barclay is our favorite New York hotel

Barclay is our favorite New York hotel

Consistently great rooms and service. Two small things- please consider putting 2 foam pillows in each room. There was a young man super busy at the bar when we asked him for utensils because we didn't want to call room service. He was just dismissive and told us to call room service. The very professional concierge ended up getting them for us. She had to go to a lot more trouble than the bartender would have had to. We were really grateful to her but she shouldn't have had to do that.

Consistently great rooms and service. Two small things- please consider putting 2 foam pillows in each room. There was a young man super busy at the bar when we asked him for utensils because we didn't want to call room service. He was just dismissive and told us to call room service. The very professional concierge ended up getting them for us. She had to go to a lot more trouble than the bartender would have had to. We were really grateful to her but she shouldn't have had to do that.

Great room, very friendly staff, great location

Great room, very friendly staff, great location

Room was spotless. Staff was great and helped in everyway! House keeping did a great job!

Room was spotless. Staff was great and helped in everyway! House keeping did a great job!

It was average

It was average

Clean roo

Clean roo

Very nice.

Very nice.

Good condition

Good condition

Perfect and classy, large rooms

Perfect and classy, large rooms

Love everything about this hotel. The location and the staff make everything so easy!

Love everything about this hotel. The location and the staff make everything so easy!

Had a great stay at this hotel. Lobby was beautiful, room clean and large enough for me and my daughter and finally the hotel was walking distance from great restaurants and sites such as Grand Central station, Rockefeller Center, Central Park, St. Patrick's Cathedral and more.

Had a great stay at this hotel. Lobby was beautiful, room clean and large enough for me and my daughter and finally the hotel was walking distance from great restaurants and sites such as Grand Central station, Rockefeller Center, Central Park, St. Patrick's Cathedral and more.

Room was Spacious and comfortable and the Hotel is in a Great Location!

Room was Spacious and comfortable and the Hotel is in a Great Location!

They never picked up my room service trays on both mornings. I left all day and they dirty trays were still outside of my room when I returned at night. Also, they failed to make up my room one day, and I did not have a do not disturb sign on. I normally stay there when in NYC, but this time was very disappointing.

They never picked up my room service trays on both mornings. I left all day and they dirty trays were still outside of my room when I returned at night. Also, they failed to make up my room one day, and I did not have a do not disturb sign on. I normally stay there when in NYC, but this time was very disappointing.

Single ply toilet paper & Kleenex for a property this caliber was disappointing.

Single ply toilet paper & Kleenex for a property this caliber was disappointing.

Overall good

Overall good

We however, thought the breakfast was VERY expensive for a "buffet". Maybe have some other options. But the staff and reception people were all wonderful!

We however, thought the breakfast was VERY expensive for a "buffet". Maybe have some other options. But the staff and reception people were all wonderful!

Clean room, friendly staff

Clean room, friendly staff

Great staff. Sophy and team were great

Great staff. Sophy and team were great

The room above not sure what it was maybe laundry or a Normal room , lots of moving furniture and loud noises . Could not sleep at all.

The room above not sure what it was maybe laundry or a Normal room , lots of moving furniture and loud noises . Could not sleep at all.

Pleasant Hotel in a great location!

Pleasant Hotel in a great location!

Great

Great

All good.

All good.

Location was perfect-near shops and many major sightseeing locales and yet, the room was remarkably quiet! Appreciated the daily messages from the front desk asking if everything was going okay and the prompt responses.

Location was perfect-near shops and many major sightseeing locales and yet, the room was remarkably quiet! Appreciated the daily messages from the front desk asking if everything was going okay and the prompt responses.

very clean room, staff were all kind and very very helpful!

very clean room, staff were all kind and very very helpful!

Very nice and clean hotel. I loved the room and beds were comfortable. The breakfast was also great. Everyone we came in contact with at the hotel was very helpful and nice. I definitely will return next time I’m in New York.

Very nice and clean hotel. I loved the room and beds were comfortable. The breakfast was also great. Everyone we came in contact with at the hotel was very helpful and nice. I definitely will return next time I’m in New York.

The best experience

The best experience

Great hotel !

Great hotel !

Perfect location and spacious rooms. Excellent hotel

Perfect location and spacious rooms. Excellent hotel

For $800 per night I expect a nicer bed, no stains, better sheets, better AC and no mosquitoes.

Fav hotel in nyc

We checked in late and when we got to the room, the room has trash in there, towels on the floor, and the bed frame is torn. The water in the shower does not go down smoothly and built up while taking the shower.

All good!

Clean

Great location and friendly

Good

Excellent breakfast . Location ideal. Staff went above and beyond to make our stay amazing. Hotel’s architecture was beautiful .

Gorgeous upscale hotel. Very nice, clean, comfortable room.

Will stay again

Room 922 was perfect! Thank you!

The hotel is very well kept and the staff is very nice. Our room was spacious modern and clean. Food and beverage prices are high even for new york.

Pleasant stay, spacious room, breakfast option was buffet only and quite limited, which was disappointing. Otherwise I would highly recommend this hotel. Location was perfect!

Very nice old hotel. Small rooms but clean and comfortable. Nice staff interactions especially the bell and concierge staff.

Good sized rooms for NYC. The $45 per day amenities fee was not stated anywhere until we checked in.

not up to the Intercontinental standard. very old hotel

Stunning, classic NYC hotel (although a little more storage would be useful for those who stop for 7 days+).

InterContinetial is a very good hotel.

My stay in a classic suite at the InterContinental Barclay was an excellent experience from start to finish. The attention to detail and the room’s design made it feel both luxe and welcoming. Highly recommend for anyone looking in NYC.

I like the bar staffs, Julia is friendly especially

Best NYC hotel. I’ve been to dozens since I live close to city. Good value and good staff !

Excellent service by Sophie, she delivered above and beyond service and made our stay more enjoyable

Hotel itself is very nice and comfortable. Will give benefit of the doubt on long check in process.

Sharon and David were Amazing! Helpful and courteous! Also, the additional staff we encountered were Helpful too.

Good hotel in convenient location

Thanks

Gostei do quarto , da comida do hotel e do atendimento, foi tudo ótimo !

All good

La atención del personal es de lo peor en un hotel. La tele no servia, marcabas al front desk y al concierge y nadie te contestaba y ademas de eso, no limpiaron nuestro cuarto.

Awesome

This property is so wonderful. Staff is absolutely amazing. Will most definitely stay here on our next visit!!

My stay was great. My only complaint is the dining options within the hotel. The restaurant is VERY small, but there are lots of good restaurants in the neighborhood.

Before booking I made sure there was the option to pay for a pull out bed for a child as our children cannot sleep in the same bed. In correspondence with the Intercontinental, we were informed that we would get one if available. This was a special occasion for our eldest child. When we arrived we were told no such bed would even fit in the room and the hotel doesn't have any! Instead, front desk tried to upsell us a room which would make no improvement to our situation for a very large sum per night. There was no empathy. Our sleep has been awful. Furthermore our bed had a large hole taped over, there was mold in the shower and small rips in bed sheets. What do you say to children asking why there are holes their bedding when we told them it was a 5 star hotel? The bathroom smelled of cannabis. I couldn't work out if it was coming through the duct system or was the hand wash liquid. The buffet is not reasonably priced for young children, so we ate out every morning. Not a child friendly hotel. It served a purpose (good location) but will go to a different NYC hotel next time.

There was a steady noise in the room that came from walls. Made it hard to fall asleep.

The hotel is very clean, staff

Excellent hotel. Nice and clean. Conveniently located.

The hotel did not accept the prepaid parking I booked through Expedia, and I had to pay for parking again upon arrival—very disappointing experience.

Very poor customer service. Poor response to front desk calls, food lying outside our room from someone else's room service order that was picked after 2 days. Other than location, there wasn't much going for them. Residence Inn by Marriott which is just down the street might have been a better choice.

Great location!

Everything was great!

The air conditioning was unbelievably cold even with the AC OFF. The room service rates were high.

Clean rooms and nice staff

Overall, we had a great stay—clean rooms, friendly staff, and a nice atmosphere. The only downside was that there was no heater in the room, only AC. Even though it’s spring, the nights can still get chilly. Everything else was really good

Love it absolutely coming back♥️

By the time we got settled in the second room, it was 1:30am. Exhausted, I was disgusted to find a questionable brown mark on the wall near the toilette in our new room. Absolutely disgusting. Once I complained to the hotel manager all they could muster up was a free breakfast. Not exactly what I had in mind after having gone through all of that. The second night sleep was no better as the bed in our second room was so uncomfortably soft. There was so support on it.

There is no water in the room, I ordered in room dinner but they never showed up and I waited for over an hour to get my dinner. The alarm woke me up at 6am and then the phone in the my room rang. I can hear people using their bathroom next door, very loud. It was such a terrible stay! !

I had a wonderful time. Being on Side Street, it was quiet but still lively. I love the Fourier in the room and bathroom; it gives a New York aesthetic. Definitely recommend

Location

Yuri, the concierge, was extremely helpful and knowledgeable about things to do. Would recommend the hotel

Thank you for upgrading my room upon arrival. The hotel is absolutely amazing. Very clean and even though the hotel is located on two of the busiest avenues in Midtown Manhattan, the hotel is built so well resulting in an incredibly quiet experience culminating in us having an amazing night sleep. Thank you greatly for everything. See you next time.

I booked two nights and then added a third. When I checked in, the receptionist said I would have to change rooms after the first night which they had assured me I would not have to do when I added the extra night. Then bill was wrong at checkout and the attendant was irritated that I questioned it finally conceding I was right. Very unprofessional.

Beautiful hotel with excellent service. Very nice room and a perfect location. Will stay again!

Nice property in this part of town

The service at the front desk was not the best

All round excellent experience

Lovely historic hotel with excellent staff

Very nice hotel and well located. Surprised that the AC did not work the first night. Also, they bill $200 per night for incidentals. Shocked by that.

Excellent place.

Old durty rooms, bad internet connection

Great place to stay.

Staff is friendly and kind - hotel is well appointed and clean.

The hotel location is excellent. And it is clean. However, the room was very small and the beds were tiny (too small for two adults so one of us had to share the bed with our 8 yr old son). On the first night I asked for more pillows and they said they had no more pillows. Finally the soundproofing is not good enough for a 5 star hotel. On our last night we couldn’t sleep because of the noise from the neighbors (we could hear everything they were saying). I will not go back.

Friendly staff. Thank you!

Enjoyed my stay. Checkin was very easy and location was great.

It was clean and the staff was great. Professional , polite and very helpful .

The most comfortable hotel bed I’ve stayed in

It was fine

I would recommend a check of your bill, issues are easily resolved, but add ons especially with the mini bar can occur.

Room and location were very nice. Only issue was the congestion in the lobby which made it difficult to sit there.

I had a great stay here! The staff was so friendly and helpful, especially Sophy at the front desk, who provided great service to me on several occasions. Very charming and unique hotel with a great location. I wouldn’t mind staying here again!

The good: great location (close to Grand Central and a couple of Subway stations), quiet rooms (11th floor), reasonable living space, great shower, and neat lobby/bar areas. The not-so great (not a deal-breaker): the roof-top terrace on the website is only for penthouse guests, the TV/remote in the room is very slow, a resort fee.

Fab hotel, wonderful room on the higher floors, but the people on reception and the concierge with the exception of one (I can't remember their name) were not particularly friendly or welcoming to the point of being snobby. Such a pity when we pay so much to stay at the hotel.

Excellent stats every time !!

Very nice atmosphere and staff are very attentive always come back.

Thin walls. Could hear neighbors all night. More than I wanted to hear. Asked for room with tub which I always had here. Front desk was rude. No glasses in my room and no wash clothes. Will not go back and I have stayed here often

Rooms were not up to par

Love the facility. Well located.

A fun, comfortable, convenient hotel with professional and friendly staff.

They tried to charge me extra for parking. They didn’t accept the coupon the next day

There are hidden charges

The Barclay reminded me of the old-fashioned stellar customer service you get at high-end hotels. I thoroughly enjoyed my stay.

Very central location and near grand central.

Great property

Great stay! Great location!

Good stay

Staff was extremely friendly

Beautiful hotel with a rich history. Service was excellent from check-in through departure. Great location in midtown east; short walk to Fifth Ave, St. Patrick’s, Rockefeller Center, and stores and restaurants. Bed was super-comfortable. Breakfast was great. Would stay here again.

Room cleaning very fast and prompt. Good breakfast buffet (I wish they add French toast one day). Location was great. Central and close to many locations in walking distance and at the same time not extremely crowded.

Great service