INNSiDE by Meliá New York Nomad

Even by standards of big city European hotels, our room was very small. And the lighting was terrible--two very weak "reading" lights above the bed and a desk lamp, but no overhead or floor lamp lighting. The location was convenient and the front desk staff were friendly and helpful.

Excellent facility with friendly staff that were extremely helpful. The staff at the restaurant were a bit slow but luckily, we were not in a rush

Convenient yet quiet location, comfortable beds, a clean and peaceful stay

Excellent stay...only issue was slow charging for phones and 5G was 4 or below...

Great location, great staff and a wonderful vibe. Highly recommended. Attached restaurant/bar held a private function one evening which prevented hotel guests access.

Superb

Lovely hotel. The location was central to everything, rooms are very large for a Manhattan hotel, and it was clean. It's not the quietest place I've ever stayed, but other than that it was a great experience.

Everything was fine. Staff was very helpful storing our bags before check in and after checkout. Big help. Thank you.

Good location

On the night that I stayed the price was astronomical - most of my ratings were based on the value for money aspect.

Nice bathroom and beds. The noise at 7am from the terrace in the adjacent building on a Sunday morning, doing renovations! We called the reception and they knew nothing about it and didn’t offer any help. Sad. Also the sofa bed for our kids was of bad quality and some towels needed to be replaced, too worn.

Great location and clean rooms. Restaurant needs better servers, update their price and menu online and considered late room service availability.

INNSiDE was a very clean and elevated hotel that I highly recommend. The Wilson restaurant in the hotel had tasty food, a great lunch deal, and delicious drinks. The rooms were a great size and the complementary water and drinks were so nice. Everything was tidy, the staff were very friendly, and it was in a great location. 10/10

The café was a pleasant surprise. The open, inviting atmosphere made it a great place to start the day or unwind after exploring the city.

Clean

Spacious room, very comfortable beds and pillows, loved everything about this spot. A new favorite in NYC. Easy to access the hotel and a 7 minute walk to NY Penn.

We enjoyed our stay at INNSiDE by Melia in NOMAD. Our room had a lovely view and we appreciated the complimentary water and juice. The gym was spacious, well-equipped and also had gorgeous views. Breakfast at the hotel restaurant was made to order and really delicious, although you need to allow time for table service. The location is really convenient too!

The property is lovely and well-maintained. My only problem was that the WiFi didn’t work very well.

However, the room was disappointing. The mattress was extremely uncomfortable and felt very worn out and sagging in the middle, making it difficult to get a good night’s sleep. The pillows were also uncomfortable. In addition, the bathroom was surprisingly small, to the point of being quite impractical. While the service and location were definite positives, the comfort of the room needs significant improvement.

room smelled of smoke

The Wilson was a great restaurant connected to hotel which also has a wonderful staffs. We will definitely be returning to the Inns!de soon!

Not well kept, rooms were not comfortable for price point

Everything was great!

I loved the hotel! My only negative feedback is that there was no conditioner in the showers

The front desk clerk Tiffany was amazing and so helpful. Thanks to her we stayed at the hotel even when our reservations got mixed up, she helped me figure it out in the most efficient and compassionate way, she made me feel home.

Very good

Superb

I enjoyed my stay, great location, stylish hotel and overall great experience. I’ll be back on my next visit,

Great rooms and location. Staff very welcoming.

Fantastic location. Warm and welcoming staff. The upgraded room started our trip off perfectly

Great overall!

Perfect, just as described! -

Great overall!

Location Mattress

Great

Rooms were decently sized the free water bottles and other amenities were very helpful and it is close to a lot of good restaurants

Mattress

Clean, cozy, comfy, quite, great staff

Excellent location, many restaurants within walking distance as well as things to do. Subway station close by.

Great hotel. Modern with spacious rooms.

Wonderful location, super friendly and helpful staff, walkable to everything! They really went out of their way (especially Alberto) to make our 15 year wedding anniversary a special occasion. The 18th floor terrace room was amazing. Could not have asked for a more perfect NYC weekend!

Wonderful location, super friendly and helpful staff, walkable to everything! They really went out of their way (especially Alberto) to make our 15 year wedding anniversary a special occasion. The 18th floor terrace room was amazing. Could not have asked for a more perfect NYC weekend!

Exceptional

Super helpful staff, large clean room, a bit of nighttime noise but not more than any other hotel in NYC

We enjoy very much .the only think is the restaurant they have to improve much,the food is very poor

Everything about the hotel was fantastic from the check-in process where they let us store bags before our room is ready to the checkout process. They even had $150 prosciutto on sample. They also let us spin a wheel which gave us a $50 discount on the stay. I would stay at this brand as often as I could.

Breakfast was great, we had several choices and was pleasant each morning.

We enjoy very much .the only think is the restaurant they have to improve much,the food is very poor

Amazing place to stay. Hotel and staff were amazing and in a great location

The room was clean and was a good size but the shower had no hot water and the noise from the street was too much and eachbnight I was woken 3-4am but the sound of garbage trucks on their rounds, rooms not facing the street are likely to be fine but broken nights sleep each night wasn't ideal as I was trying this hotel instead of another I've used more often while in NYC. Breakfast menu while limited has a decent selection. Location and neighbourhood are both good. The staff are all very helpful and very pleasant.

Superb

The Wilson Restaurant was great! Staff in the entire hotel were GREAT!

Lovely experience great location and the Wilson is great too for dinner. Will definitely stay here again

No

Staff helpful, location close to all and lively, few issues with the room including a very squeaky mattress but overall a good choice.

Great on-site restaurant. Mini bar included. Great experience.

Good

The customer service team was above and beyond. The room was spacious and comfortable. There was water and refreshments available in the room fridge free of charge. N/A

The customer service team was above and beyond. The room was spacious and comfortable. There was water and refreshments available in the room fridge free of charge. N/A

Superb

Good

Couldn’t have been better! Super clean and modern! My family and I loved it!

They have restaurants on site and tons of food options within walking distance. Even Times Square is walkable but would take 20-30min. There were 2 subway stations within 3 blocks of the hotel. We thought this hotel was in a great location and would stay there again. The staff were also very helpful.

Superb

The staff were very helpful and friendly.

Good location. Modern clean and rooms were generous size!

Staff was truly amazing, had free wine some evenings. Loved this hotel

Amazing hotel!!! Defo recommended, clean rooms lovely and modern design. Staff always so helpful and friendly

The guaranteed 3:00 check in was not satisfactory. I checked in online the day prior. I tried to check in at 2:57 and my room was not available. I never got an email or phone call for when my room would be available although the concierge told me they would contact me. I returned around 430 and finally received my room key.

Very cool place to stay

Perfect location for concerts and sightseeing. Accommodating and friendly staff was a plus.

Exceptional

Location is easy Everything was clean and fresh Great value

Location

Exceptional

Stayed 7 nights total. Room was clean and well appointed. Large room for NY. Enjoyed the gym

We had a wonderful stay in this hotel. From all the hotels we’ve been to in NYC this is definitely our favorite. Our room on the top floor (suite) was simply fantastic with stunning views. The staff was always very friendly and we liked that we could always refill the mini-fridge for free. The location is also very good (near the flat-iron building).

Great hotel in a great location!

Superb

Great checking in experience in a clean and well appointed room. Really appreciated having daily service which you don’t get many places these days. Gym was nice and clean and well equipped. We really appreciated that they didn’t have us move since we booked two different reservations after we decided to extend our stay. It was a really nice surprise to find out we would not be moving.

location is great. Modern rooms and facilities. Can be a bit noisy at night if your room is on the street.

Exceptional

Rooms were clean and comfortable, location was great, and the staff couldn't have been better. We did not use all the amenities, but definitely took advantage of the unlimited water, tea, coffee, and flavored sodas in the room. Our room faced the city street where we could crack the window open, which we liked, but it was very quiet there with the window closed. Quieter street too, but yet close to a bustling bar and restaurant district and close to the subway, as well. I would definitely consider staying here again on my next trip.

Good location. Good size room for nyc

Not sure why I am being charged resort fee. No ice bucket or ice maker in room/floor.

Great location, friendly staff. Good sized rooms. Restaurants on location are great. Would stay there again!

Very clean and modern Nothing to fault very impressive

Superb

We had a great stay in a terrace studio. Convenient location & the room seemed soundproof from outside sounds. We slept like babies, possibly from being purely exhausted after long days exploring. Small room, but comfortable.

Awesome Hotel and fantastic staff.

The price was not what the expedia website advertised. There was a mandatory $45 fee for incidentals per day that added $100 to our stay. If, at least, it had payed for our breakfast, it would have been OK but the fee essentialy covered the consumption of the content of a meager minibar (with only water and 3 sodas) and offered coffee (with pods, not environmentally friendly at all), and tea, (but without a kettle or anything to boil water). I don't think I will return to this hotel!

Soo nice will visit again !!!

Exceptional

Very helpful staff clean room

Superb

Location and facilities. Not applicable

Great location, amazing view. Breakfast in the attached restaurant was well priced for NYC.

The stay was acceptable for the amount of time we spent in the hotel. “City view” from the 14th floor left a lot to be desired. Shower had mildew spots and needed a refresh. For the price, I expected a lot more. The positive is that you’re close to several subway stations. Staff was nice.

Hotel is situated in a great location. Near Penn Station, so transport to and from the JFK airport using the Airtrain is convenient. Hotel is clean and cozy, and you are surrounded by coffee shops, quick service restaurants and a Whole Foods a convenient five minute walk away. We had a great stay!

The staff at the front desk were uniformly delightful and helpful. They upgraded us to a higher floor and king sized bed at check in. The room was clean, if small. The light was actually better than most hotel rooms, mainly due to their bringing a super standing lamp in. There was a bit of noise in the evening, but it subsided. It was surprising that we could hear it though. The location is fabulous, convenient and walkable. We got a good deal, but it is usually much more expensive than I prefer...and there's that irritating "resort fee". But I'd stay here again!

Very comfortable, clean and stylish hotel. Greta staff, very helpful and accommodating. Lovely breakfast. The standard rooms are quite small for a family of four .

Exceptional

Great experience and hotel and staff were awesome. I would definitely stay here again!

Everything for my stay was wonderful. Clean, organized and very helpful.

Rooomwas extremely clean and quiet. Staff went above and beyond to be helpful and were very accommodating.

No onsite parking, their “partner” garage was $96 go one night’s use. Other than the parking issue it was a great stay.

Great hotel, good location, EXCELLENT staff, very friendly and accommodating!

Immaculate room, got a complimentary room upgrade as a first-time guest. Would definitely stay again.

We love this hotel. We have stayed here twice in the last 2 months what gladly stay here again. The property is clean, the bed is comfortable, the elevators are quick, and the subway is less than 200 ft away up town or downtown with ease.

Room was immaculate, as was the rest of the hotel. Restaurant adjoined to the hotel provided a lovely breakfast and was able to cater for my wife who has celiac disease.

Good location. Clean room and nice staff.

Great stay, rooms are smaller than pictured, but otherwise pretty good hotel with a nice restaurant downstairs.

The hotel was gorgeous. The staff... on point.

Staff was great, cleaning crew did a great job daily. My issues were around the items in the room. My coffee maker didn’t work and neither did the hair dryer, but the staff made it right and brought new ones. The hot water in the room never got what I would consider hot.

Everyone was very helpful and professional

Very bad

the restaurant can improve their menu thou.

location was perfect! me and my boyfriend walked around enjoyed the food and cleanliness of the hotel. The staff were so kind and accommodating, when our flight landed early they got our room ready upon our early arrival. 10/10 would stay again!

Beds too small they said queen beds but those are double bed size not a queen size bed . So they have to give the correct information.

Excelente sevicio todo super lindo y limpio

With busy mornings and slow elevators will be nice to have a bathroom in the first floor! LOCATION STUNNING! I recommend the place and if I come back to new york I will come back here

Wonderful restaurant on site, family room is plenty big enough for a family of 5 and the staff was very nice. Walkable to many restaurants and activities.

All good

The lobby smells horrible. Something between cabbage and Brussels sprouts. I suspect it is the fragrance that is sold in the lobby, but it was overwhelming. Something floral or woodsy would be so much better.

The hotel is falling apart.

We ate at the Wilson the first night we arrived as it was late and we were tired. It was good, nothing spectacular. We stayed at other Melia in another country and fell in love with the service and the establishment itself. This was our first time we stayed at a Melia in the US. This chain will be on our radar moving forward. We liked the location and rooms were clean. That was most important for us.

Good location, friendly staff

Courteous staff, really nice room, and accommodation of my request for a high floor =) Price, but really cannot complain too much. However, if price had been lower, would have extended stay much longer.

Hotel, la atención y el confort fueron inmejorables.

The size of the room was comfortable. The view was not too special, but I went to the gym, and it was spectacular! The staff was lovely, and the restaurant was good. The coffee was excellent! I loved the water in my room every day. There is shampoo, and no creme rinse, so my hair was a catastrophe! It is the regular shampoo that strips all oil from the hair, so I think you need to add a creme rinse dispenser. I joined the hotel points program & tried to book a couple of extra nights, but could not figure the App out...

Everything was great! Staff very attentive and go above and beyond to make you feel at home. We went to NYC for my daughter’s birthday and I casually mentioned it at the check in and they surprised us with balloons and a small chocolate platter in the room, that was very sweet of them :). Location is A+, I would definitely go back.

The room was very clean, the staff was right there when you needed them, the restaurant staff was great.

I loved the location. It was close enough to the train station to walk, and I could safely walk to and from the shows I saw. The staff was outstanding. They were professional and very friendly. They were appreciative of the guests as well. Can't think of anything. I suppose I could have been upset that I wasn't offered a free room during my stay! Or, I could have been upset that I looked across at another building. I wasn't. But, that's NYC! Clearly, you couldn't have done anything better within the bounds of reasonableness!

Staff is top notch. Gym was fine. Great location. Our initial room was next to the elevator shaft and one night there was something wrong with the elevator and it was extremely loud going up and down past our room so we got no sleep at all. The staff was kind enough to move us to another room and we had no other problems.

The breakfast selections were very good.

Did not take pets, lots of condensation on the windows in the morning created puddles next to the window frame

The staff was very nice they need to be a little clearer about when you pay the money up front for the hotel online because rhey charged my card for 297. When I shouldn't have been charged at all because I paid the $98.00 online. In addition they also need to let you know that the parking garage is a little distance and you have to pay everytime you enter back into the parking garage. No in and out very costly. The hotel room is small no microwave and our bed was very squeaky every time you turned over. The city view we were supposed to have were the buildings across the street.

The team went above and beyond to ensure our stay was an absolute 10/10 experience. Special thanks for making my husband's birthday so extremely special. Everyone we encountered during the stay was warm, welcoming and genuine. The view from our room was spectacular and appointed extremely well. In a city where hotel rooms leave no extra real estate for lounging, this was comfortable and spacious. Two thumbs up for cleanliness and bonus -- the waters and beverages in the mini bar. We would stay here again in a heartbeat. Thank you so much for the hospitality!

Safe

Cool modern hotel at reasonable price.

A/c was great

.

The room was clean as well !!

The staff was exceptional. The hotel was perfect.

Location! Staff! Clean! Beds were a little hard and needed a thicker blanket.

I didn’t have pets or need of AC

Great location, Great room, Great restaurant and bar area!! Oh and great price!! :)

Clean room, door didn’t close all the way so we left it unlocked by accident- may want to double check how doors close. There were loud sounds from elevator fist night so I could. It sleep at all but I did not hear them the second night.

just what we needed.

Amazing staff. My room was upgraded for free. Complimentary drinks in the room. Walking distance for everything we wanted to do in NYC

Expensive with high unexpected facility charge.

Clean room and staff very nice.

Well appointed room, very fresh. Great staff.

Very clean rooms.

Very clean, love the decor! Room size was big and roomy for a NYC hotel. I don't think you get much for the $43 resort fee (in-room coffee, water, and juice and not everyone will use these- I didn't). Otherwise, thought it was an excellent choice of hotel.

Its great!

Clean, free Coffe and juice, comfortable.

Yes

Noveau feel , reception sofa area comfy, hotel in tight street surrounded by other buildings ,not noticeable ( cd miss it). Generally bright n clean throughout , very good shower room . Coffee machine placed on a movable shelf , even so, gets wet easily when topping up water . Mugs not compatible to machine so hard to make ‘expresso’ on these regular sized mugs! Daily complimentary items are not replaced systematically. Resort fees charged is a whopping $187! The bed is smaller than most hotels we had stayed . Staff at reception is not welcoming n the place for breakfast is an adjoining cafe called Wilson. 3 stars despite a new clean hotel!

Room was comfortable, could vary the heating easily

Great location, clean, friendly staff, would stay here again.

I did not want to leave. I would absolutely stay here again. The staff was so friendly, the room was spacious and very quiet. Great location as well.

I liked the hotel, the staff was very helpful, the location its great.

The staff was so friendly and accommodating. The restaurant was great. The room was large enough and clean and had everything we needed.

Very friendly staff, great location! Loved the complimentary Nespresso and boxed water. Would def stay again.

Very clean, nice staff and great location

Clean room great location friendly staff

Central location, comfortable room, breakfast service at the restaurant could be better

Good to go!

Very close to Penn Station and subway

Cute room with all of the drinks included. Environmentally friendly as everything was made of paper, glass or metal. The room had floor to ceiling windows which allowed tons of natural light. The included breakfast was actually really good, we had feta omelette and they were not your standard continental fare. Location wise, it’s convenient to get to the 1 train, or just 4 blocks from the F & M trains.

Apart from that, tiny room with no city views, tiny bathroom, no space to store clothes if you unpack your bags.

Great location! Room was very comfortable. Nice staff. Clean hotel. Great service.

Great. Rooms are big enough

Great stay- will stay again

Easy to get to from Penn station.

Nice sized rooms for NYC and great amenities and restaurant.

Very clean room and the staff was great!

Amenity’s and clean Na

Front desk was slow

Staff

Staff was very helpful!

Great hotel, very clean and comfortable. Would recommend.

Yes

Clean room, love this hotel’s location it’s handy for shopping and sightseeing but the street is quiet, allowing for a restful sleep.

Great location. Nice bar! We received a half bottle of wine which was very nice. Rooms are on the smaller side, which it typical to NY. Very nice gym

Excellent central location, modern clean rooms, friendly staff, great amenities like free minibar and gym

Everything was amazing staff, location,and food and drinks if you're in the area this is definitely a great spot I would definitely recommend and return to this location if I visit New York again

Clean rooms, friendly staff who kindly checked me in incredibly early, quick elevators (rare for NYC)

Very friendly staff and nice vibe overall. Loved upper level fitness room too.

Room was perfect! We upgraded to a suite and the change was seemless. The staff was friendly and helpful! I Would definitely stay again.

Very clean and friendly staff!

Clean rooms, great hotel overall

Not much. Comfy bed, clean that’s it.. First I book a room with a view & put in a request for a bath tub.. I got a view of dumpsters & no bath tub. The room was cold no matter what I did. The light switches don’t turn all the way off. The room is very expensive for the size & quality, amenities. They charged me extra on my card for incidentals when eveything should have been paid online. I also asked for a wake up call.. never got that.. instead I get someone trying to get into my room.. I go “uhm hello” they left , front desk called right after telling us it’s 2:30pm late check out is at 3. It’s like what the heck we didn’t want late check out. So as we hurry and pack up the hotel called once again. Mind you I already paid pretty much $300 and then at the hotel $100 more on card & because of this issue with the room.. we went to check out and they tell me it’s even more because the late checkout.. so of course that was another $100. & we never got the incidental money back.. this place is a lot smaller than pictures. And the staff we checked out with was rude.. they also don’t take cash.. & if they want to charge you more better make sure you have it. They won’t take the cash at all..

Excellent hotel. Very lively vibe. Friendly and courteous staff. Room was very modern and immaculate. Great bar and restaurant, too. Great location. Would definitely stay here again.

we had everyday housekeeping services and the amazon boxes that arrive they received them and handled it for free for us.room was very clean. the people in the other rooms closed the doors very hard when they were going out or in to their rooms... my little girls got constantly scared when this happened.sometimes that also disturbed our sleep.

Room was spotless. Hotel was in a great location and staff were amazing. My son turned 16 and they arranged a lovely happy birthday played of chocolates and macaroons for when we arrived for him. Highly recommend.

Room was clean and comfortable.

Amazing service and hospitality

Very kind staff! Loved the room, very clean!

The location was safe and the room was spotless. The hotel had a nice welcoming vibe. All of the staff were friendly. Rooms were a little on the small side. I would love to stay again but recommend upgrading to a suite for more space.

INNside was amazing. Great rooms, very clean and customer service was very helpful

It was a good experience with check in in total. Very welcomed staff.

The room was very clean and loaded with the key features. The wi-fi was very strong, as was the water pressure in the shower. Mostly, the staff was incredibly kind and helpful. We will definitely stay here again.

My favorite place to stay as a business traveler! Layout of the room is perfect for an extended stay, amenities are amazing and the team is perfection. Absolutely love staying here!

The room was in excellent conditions and well equipped. The staff was courteous. However, not very attentive. There were two staff members at the counter and only one was assisting guests. I had prepaid the room and was surprised at check in to be charged an additional "convenience" to cover the amenities such as the gym and free "sugar water" (next time they charge for the elevator usage). It is not so much that they charge the fee but by not being upfront one gets the impression rightly or wrongly that they are just trying to appear more competitive upfront. In any event this approach is not appreciated.

This was a nice hotel with a sophisticated flair. When you walk in the lobby is jazzy with bouncy music coming out of the restaurants. The front desk staff was excellent, in the elevator rides at any time of the day we're fairly quick and uneventful. Our room was well sized, and theking bed was a true king bed. The worst thing about the room was the bathroom. There is a translucent wall between the shower and the bedroom, and when my wife turned on the bathroom light in the middle of the night the whole room lit up like the sun was shining. That was not a good design decision.

Everything was perfect ❤️

Room and staff was great

Nice room. Friendly stuff.

Great location, very clean room, very friendly and helpful staff

Everything was great and perfectly reasonable in regards to price!

Location, price

This hotel had the friendliest staff I've ever encountered in all of New York! I visit every couple months and have stayed at a different hotel every time, Innside will be the only hotel I stay at from here on out. Other than the staff being super friendly and polite, the hotel itself is SPOTLESS!! The location is central to everything and they had multiple dining options in premise.

View

Beautiful hotel. Clean. Excellent location. Great service.

The bad: My coffee machine didn't work and the TV only had local channels and wouldn't let me stream or connect with joining the Wi-Fi which was not password protected, for safety purposes I never connect to unprotected wifi, that was disappointing

We had a great time. Room was a little stuffy but the beds were very comfortable.

Pretty nice place, everything is clean and personal very friendly and helpful

Jason was amazing!!!

Great stay here for an event at Madison Square Garden. Walkable to Times Square, with a substation right by and Penn Station. The hotel was lovely on arrival with friendly staff and very clean rooms, cleaned daily with water and fizzy chillers each day for drinks. Beds was extra comfortable with bright modern rooms. Would defo recommend. We stayed 6 nights and loved it. Very happy customers 😀

Our room was on the 18th floor and had a great city view. The hotel was great, staff incredible and the restaurant was really good. Dog friendly too!

Great hotel! Staff were welcoming and the hotel was in a great location. Clean and plenty of room!

Really enjoyed our stay. Room was very clean and hotel had a cool vibe. Staff was very friendly and responsive. Would definitely stay there again.

Room was clean, good amount of space

Room was clean, tidy & stay was friendly & nice in communication definitely will book again.

Perfect Location Excellent Staff Complimentary Water every day TV casting available Just perfect

YES!

Great experience as always.

Great value and good location

The rooms were clean and the view was beautiful. The location was perfect for everything we had planned on our trip, we were able to take just 1 train to almost all our activities. The staff were amazing, so accommodating.

The room was large, clean and modern. The bed and pillows were amazing and the smell that hits you when you walk in is addictive. Service was excellent and they were able to accommodate my requests for my gf who is disabled. Days before I was staying in a hotel room that was roughly half the size. And their restaurant, The Wilson, has a charming, romantic atmosphere that’s straight out of a romcom with delicious food, mouthwatering drinks and impeccable service. The area is also full of charming shops and places to stop and visit. If you’re going to be staying in Chelsea…stay here. You’ll tank me later.

Wonderful!!! The vibe, the sees t the entire hotel was amazing!!

Room was so clean staff was very friendly and we absolutely loved it !

I recently stayed at INNSiDE by Meliá New York NOMAD and had a really great experience overall! The location was perfect for exploring Manhattan, close to subway stops and lots of restaurants and attractions. The staff were friendly, helpful, and professional, making check-in and my stay feel smooth and welcoming. Rooms were clean, modern, and comfortable, and I appreciated the amenities and overall vibe of the hotel. It was a nice home base in New York, and I’d definitely recommend it to anyone looking for a comfortable, well-located hotel in the city!

The room and staff were great here. The bed was comfortable and I appreciated that we could leave our luggage before check in. Luckily I was with my fiance but be aware that the shower is frosted glass and doesn't leave much to the imagination! We were surprised at the 50 dollar a day extra facilities fee and I wish that was shown before we booked.

I was unable to stay at this property due to severe weather conditions during my scheduled dates. I contacted customer support to ask about options under the circumstances but was advised that no changes or flexibility were available. The experience did not meet my expectations.

The staff was nice

Clean and nice stafff

It was fine but not a 4 star hotel

Amazing and friendly staff that is very customer service oriented. They were amazing. The location is excellent and very central to get to anywhere in the city. The only small issue is that the room would leak water from condensation coming from the window because it was so cold. Thankfully no personal items got wet. The TV is a little outdated and takes a while to load channels but it served the purpose it needed. Outstanding stay and would visit again.

The room was spacious and clean. The hotel staff was friendly and professional and helped us with a couple minor issues very quickly. We were highly impressed with the hotel and will be back.

Hotel staff was very helpful, easy check in and out. Room was nice but the bathroom door lock was broken. Bed was comfy and I like they provided complimentary juice as well. Convenient location and recommended. One more little bad thing as well was you could hear people closing door every time clearly.

The Check in process was very poor. They told me they put me on priority for a check-in. I did not get a message even at the time of the check-in which is three. They also did not respond to my message before I arrived to see if they could accommodate me for early check-in. I would’ve most likely choose a different place.. They did however, check-in days ahead about my VIP status, but the the wine they promised never was in the room In the morning, the cleaning service just walked into the room without knocking or anything. It was a bit awkward. So overall, no, it is not worth the hype nor the money

Great location

Great location would 100% come back

The rooms were clean.

There were a couple of extras that went above and beyond & I really appreciated the attention to detail: providing an umbrella in the room (just in case), offering a complimentary bottle of wine upon check-in, and complimentary drinks in the fridge. We ordered room service one time- it arrived really quickly, was tasty, and very reasonably priced! I felt like I actually had enough space in the hotel room; it wasn’t closed in at all! INNSiDE is affordable “luxury” without that luxurious, stuffy feeling!

Excellent hotel, very good location

We were pleasantly surprised with a room upgrade, and the facilities were modern, spotless, and extremely comfortable. It honestly felt unreal to have such a high-quality experience at a price we could afford in New York. The location couldn’t be bette, close to everything we needed and just steps from the subway. We even enjoyed a lovely complimentary wine tasting, which was a great touch. We’ll absolutely be back on our next trip to New York.

convenient, good options

Great place and staff. Perfect stay

Overall good. But there was only one person at check in which delayed me checking in, even though I filled in digital check in info.

Easy check-in with friendly & professional staff at front desk by Christina. We loved the hotel, the restaurant, breakfast was delicious and had many menu choices, they offered free bicycle use (which we didn't use), and on Sunday they gave out complimentary mimosas. It was a great location, close to Madison Square Garden, shopping, restaurants, an easy walk to Times Square.

This hotel is a five star experience in every way. Highly recommended!

I cannot recommend this property if you receive a low floor room that faces 27th. I was on the 6th floor. Every night around 2a or 3a for 3 nights, the garbage trucks, for 20 or 30 made more noise than jack hammers next to you. I had ear plugs in and still the sound was ridiculous. I asked for a quieter room but none available. Also, no bed sheets between the comforter. I was promised by the manager they would ask room service to add to my bed but they did not follow through. I did not get the value of the $40/day amenity charge as I never used the gym; however, the unlimited bottle water was nice. The staff was friendly and nice otherwise. Also, did not realize (nor did I receive) I was supposed to get a free bottle of wine as a VIP. Overall, was a fail and wouldn’t stay again.

Our week-long stay at INNSiDE by Meliá New York Nomad was perfect. Room size was great for NYC and location was very convenient.

excellent location and large room and bathroom

Great location and great vibe!

The housekeeping did such a nice job cleaning our room everyday! We loved the location and our city view room on the 18th floor. The free breakfast was a plus, but quality was spotty.

Check in was quick, amenities were wonderful, staff was very friendly and helpful!

Staff were very helpful and left the room clean

Staff is amazing. Angela at the front desk was amazing and went above and beyond. Rooms are cute and clean. Hotels in a great area.

Amazing room! We booked the family loft and it was amazing. Super comfy beds and free mini bar! Very clean hotel and amazing staff! Thank you!

Oh and the gym is also a good size and well stocked. Also a rarity in NY

The beds could be improved and the little refrigerators don’t close all the way. It is impossible to understand how to work the TV and to order room service. Other than that, great experience.

You all were so helpful, so kind, and service was exceptionally perfect. Would definitely come again for our next stay. Thank you!

Everyone on staff front desk to cleaning staff was wonderful to interact with. The hotel was clean and pleasant. The location was great for local food stops and also very walkable to many tourist destinations. The trains were very convenient also. Good fitness facilities. I would stay again absolutely.

The room was nice, and cozy with a city view just perfect.

Great service and very clean

Friendly staff, very clean hotel, great location. We’ll stay here again!

The hospitality and customer service is top tier. The ambiance is modern, clean, and the city view was incredible of the Empire State Building.Our family loves staying at the various Melia hotels.

Great hotel. Hits all the main points. Location/clean/hospitality etc

Overall great experience. The rooms were clean, comfortable, and well thought out.

Great staff, room, everything top notch

The hotel staff were very friendly and professional. This location appears to cater towards European tourists and the rooms are quite small. Considering that this is Manhattan it does not surprise me, however I feel that the hotel is mislabeled as a resort. There were no amenities sans the daily room tidying and a few bottles of soft drinks to offset the $40/night resort fee. Overall the hotel is very nice, quiet area close to mass transit and walking distance to most major attractions in the City. I’d recommend the location, but as noted, it’s not a resort but rather a hotel with smaller rooms.

Room was nice enough. Side lamp and outlet next to king bed did not work; as a result, the resort fee was waived. Which is very nice. The only criticism is noise, specifically, because this was a 2nd floor room facing the street: I was awoken at 5:50am on a Monday morning due to trash collection. And because it’s a commercial block, there’s a lot of freight elevator trash. This was no fault of the hotel or staff; I thought there was a construction site next door. Bring earplugs if you are springing for the 2nd floor discount rooms like I did

Hotel y nos encantó todo, cada plato era súper delicioso y las porciones eras excelentes. Por último, la ubicación era buenísima a unas cuadras caminando de Time Square y de muchos lugares para comer.

The staff was the best! Super friendly and helpful!

The room was fantastic. Bigger than expected for NYC. Lobby had a cool vibe/energy and service was excellent. Had a couple small requests for like extra bed sheets and drinks for fridge and they were on it lightning fast. I even left my wedding ring in room after checkout and they jumped on that too. Free waters and fruit juices in fridge were a nice touch. Clean, great service, and excellent value for NYC. Would highly recommend this property.

Wonderful hotel! Highly recommend.

Daily housekeeping, great and fast room service, kind staff, safe hotel and in a good area

staff was very helpful

Very kind staff

Staff was really nice, rooms were clean will definitely be staying here again

Rooms clean, staff were friendly and hotel was fine. Rooms were just very small and so personally probably would stay there again but we did know room sizes before booking so it wasn't a surprise.

Great stay!

Everyone was very nice and the rooms were super clean. The beds were also very comfortable.

Everything was great until it wasn’t. While checking out, the front desk attempted to charge us a smoking fee, claiming their sensors detected smoke in our room. Neither of us smokes. To my surprise, the charge had already been placed on my card without any prior discussion. The front office staff removed the fee however to my surprise my bank notified me of the charge. I called shortly after and was told the fee had been voided; however, my card remains charged $435, and I have yet to receive the promised refund.

The beds were comfy, staff was outstanding, and it was far enough away from the busy parts of the city and yet comfortably close enough to everything!

Excellent Stay. Exceptionally clean. I would highly recommend as very central for all New York attractions and I would stay here again

The rooms were spacious for NY clean and coffee tea water and refreshments available daily and replenished. Lobby team was always helpful.

Happy to have stayed there. Overall good experience

Excellent hotel. Very clean room and friendly staff. We received a great reception from Denise, who made us feel very welcome in NYC. We would definitely stay here again on another visit to the city.

Room was clean and spacious by New York standards, and bed was comfortable. Room was a bit bare, but functional. TV was a little hard to figure out - ChromeCast wouldn’t work and it wasn’t clear how to get to the TV channels; an engineer came to our room to help and he was great, but I think they should have instructions in the room about how to use the TV. We were on the 16th floor in a “city view” room and it was quiet with a lot of natural light. Very convenient location to MSG and Amtrak. Would definitely stay here again

amazing stay! staff was so nice and the hotel was beautiful. in a great location

clean room

Great customer service

We had a lot of problems with our night there. The fire alarm was on for three times during the night! 1 am, 2am and 3 am. We couldn’t sleep! We had to leave the building! It was a nightmare! I went back home so stressed!

First the price & location, the hotel was pretty much perfecto.

Front desk , was the best service, all staff was great❤️

Awesome… as our flight is late at night and they can keep our luggage until 6 pm

Staff were wonderful. Hotel was a great experience

Room was great, staff was even better and food in the restaurant was excellent!!

Spotless room. Helpful and nice staffs. There are plenty of outlets but not all were working. Aside from the outlets, I would definitely book this hotel again. It is centrally located to Penn Station and convenient to museums.

Big room for NYC. Staff is great. The restaurant and bar downstairs is great to kill some time before heading out. Location is great, quiet but still walkable to more busy areas.

Room was great, clean, and staff was always willing to go above and beyond.

Only thing was I requested towels that never came. Beds were ok. Everything else was perfect.

friendly easy location to the city attractions

Staff

Did not have a balcony that I could find, but for a busy time of year, I was pleased with the staff and the service. The noon regular check-out time was PERFECT, and we were able to check our bags to explore. Great location in Chelsea. Would definitely stay again.

We enjoyed our stay. The Hotel was spotless and the staff very friendly. Convenient location!

Good location, convenient for activities, near to a couple of subway stations. The hotel was clean and the attention was excellent.

Clean room, good location

Liked the unlimited drinks

Easy checkin, nice front desk staff

We loved it for a family of five! We had two adjoining rooms and they were great. Clean and spacious with free beverages in the refridgerators. The staff is wonderful and the location is perfect. So many great restaurants and easy subway access if you don't want to walk to some popular spots. This was one of my kids favorite places so far.

This hotel was incredible! We had such an amazing weekend and will definitely be back. The staff were great and so helpful with everything right from the moment we arrived. The room was perfect and everything was so clean and comfortable. We could not have been happier with our stay!

Everyone was great and the room has a fabulous view.

I didn’t have any room or late check out upgrade…

Spacious room with living room space. Great amenities. Soda and water in room complimentary! So clean too!! 10/10

the room was huge compared to many NYC hotels. Very comfortable beds and pillows. laid out nicely. My go to NYC hotel!

Thank you to all of you 🗽❤️

Exceptional service and excellent quality place to stay. We are returning happy stayers. Thank you!

Amenities, location and cleanliness

Customer service and room quality were outstanding

We were delightfully surprised to receive a room upgrade and loved our room, the views, the comfort of the room. My son especially liked the hoodie robes that were provided! The boxed water and juices in the room were delightful as was the bottle of wine we received as Hotels.com members. The staff were excellent, friendly, helpful, and so kind. The location was great and easy to navigate from. The food in the Wilson was delightful when we had a late supper. Everything was just perfect. We also really liked that there were separate thermostats for the bedroom and the "den" area!

The staff was super friendly and professional

Staff was great and well appointed room.

Everything wax fabulous. Wilson’s is perfect place for dinner and a night cap

Staff was great, room was great, hotel was clean.

Staff friendly. Received room upgrade upon check in. Room nice size and clean! Very nice hotel!

Room was clean and was quiet for sleeping.

The glass was being reinstalled in the front area and the drilling started pretty early in the morning and then was still going at about 4pm. We also had about 4 tissues in our tissue box, which we used quickly. We called the front desk for more and were told they would be brought to our room, but that never happened. I did love the size of the room - the largest room we have ever had in a NYC hotel.

Staff

Had a great stay

Excellent customer service. Clean and quiet rooms

clean nice room good restaurant and bar.

Great staff

The room was breathtaking. Room pictures don’t do it justice.

Wonderful stay. Very kind and courteous staff. Fabulous location!

Staff was very kind and helpful. Rooms were very clean. The hotel was in a great location.

The room was a nice size and it was comfortable. There was a Nespresso machine which was a bonus. The restaurant in the hotel was good. I went for breakfast one morning. They also have a great happy hour menu. The hotel location is ideal. I was able to get a lot of places to eat and shop by walking. I would definitely stay here again.

The room was well appointed and spotless.

Spent 3 days here on a pre Xmas visit. Nice enough hotel lobby and adjacent bar as you enter, friendly staff but busy and maybe need more available at busy times. Room OK and clean enough but would have been better if a little bigger. Disappointed that the daily hotel extra charge was more than Expedia advised. This needs clarified.

Instead of a small bottle of wine. Room upgrade is better

It was an ok 3 stat hostel.

"On Saturday December 6th my wife and I stayed at this hotel after booking the room through Hotels.com for a hefty price. The hotel is very nice but unfortunately from 3:30am until 5:30am the fire alarm went off in the entire building keeping all the guests awake. In the morning I politely asked the front desk clerk if management was going to try to compensate the guests since we were not able to sleep and paid a large amount of money for our rooms. She told me there had been something wrong with the alarm, there was nothing they could do, and all she could do was waive the additional $40 hotel fee. I called the hotel manager on Monday, he told me I needed to contact hotels.com and have them call him. I contacted hotels.com and they were unable to get ahold of the manager after three tries. I was told I could get a $50 credit to hotels.com for my troubles. This hotel chain made 75,000,000 Euros the FIRST TWO QUARTERS THIS YEAR, according to investing.com. It is outrageous they won't refund customers who experienced this."

We had a lovely experience! Staff was incredibly friendly, hotel and room were clean and smelled amazing. It’s in a great location and honestly can’t wait to be back.

Room was spotless everyone was friendly and helpful. Would stay again 100%

Fire alarms going off several times between 230am and 530am

great position, great staff, clean room and very spacious

Hotel was nice! Stayed for one night from Philly. Everything was great BUT at 3am the fire alarm went off for about 10 minutes, then it went off 15 minutes later, and again later in the night. Definitely did not love being woken up to this multiple times. We also tried to grab food or room service from the restaurant around 1030 but they said they were closed. We had just gotten back from SNL and we wanted something easy & online it said they were open but guess not. Although a few mishaps, I would give it another try because overall good experience.

Staff was extremely courteous!

Front desk efficient and nice. I would come back!

Room is great and the staff is excellent 💯

Awesome hotel! Location is perfect. Restaurant there is so good. Will def stay there next time I’m in NY

friendly staff, clean room, free drinking water and some beverages in room, lots of space

No issues. Nice property, good location, attentive staff. Only knock is that the family suite has some very sharp edges that are eye-level for kids and had us worried. Throw some corner protectors on those and it’s a very reasonably sized and comfortable launching point for exploring Manhattan.

Cute hotel. Friendly Staff

The beds aren’t comfortable

I was unable to call out on the phone to the front desk. There is no sheet between the duvet cover and fitted sheet. My television remote didn't work so I was unable to turn the tv on until and engineer came to my room after 11pm.

yes

Friendly professional staff! Lovely gift on check in….clean lovely modern room. Very impressed!

Beautiful place great stuff nice restaurant

Good location. Would like to have had larger beds and a little more space. Staff was very responsive and prompt.

Clean room, great location and friendly staff

Everthing was

The room cleaning service was excellent and the staff were forthcoming and very friendly.

There were so many broken amenities, hair dryer, sink, remote control and even the key access reader. Staff members were super friendly though, they need some maintenance done.

Clean, calm and dog friendly! Love it

Staff and amenities were fabulous!! Stayed here for 5 nights on a trip for tourism and it was perfectly situated for the Broadway shows and to get away from the hustle and bustle of being a tourist.

Good customer service very clean

Would be good if items in the room worked ie hair dryer tv remote also bathroom was quite small also no instruction in the room concerning how to use coffee machine and does not state that the drink in the fridge are within price of the room

Extremely clean, great location, staff were great!

Great room. I asked for a quite location and they set me up on the 18th floor. The design of the hotel is great. Friendly and capable staff. I even got email notifications for packages delivered for me. Prosecco ad the lobby in the afternoon, and perfect location.

El personal es muy amable

Staff was excellent, room was clean and cozy and breakfast was delish!! On my day of departure, the hotel was sold out but they still gave me an extra 30 mins to check out. Highly recommended and I’ll definitely be back!

Had a very nice view. Hotel very central and calm

The room 1911 was located literally below the gym, we couldnt sleep because of the noise of the walkmachines of gym very late at night, then we were woken up vary early by the noises (4am).

Location

Larger than average rooms (for NYC), very clean and modern. Hotel staff was all very pleasant and the on-site restaurant was great.

We loved everything about this hotel! Staff was friendly, hotel was clean & room was beautiful. Thank you!!

Great hotel

Great

Great hotel

The check in was horrible. We arrived early for an early check in. Our rooms weren’t available but that was fine we were told our rooms needed to be inspected first. An hour later we were still waiting for our rooms to be inspected. Our rooms were not available to us until 3:20. We sat in the lobby and watched several people getting there key cards but they kept telling us our rooms hadn’t been inspected.

Yes

Great room and polite staff and excellent restaurant and location.

Easy checkin, quiet room. Tiffany at front desk helped me snip a thread near a button on my shirt very helpful! Thank you! :)

The staff was very friendly. We were able to leave our luggage before check in and after checkout. Complimentary beverages and refills were provided. I booked through third party and no issues with reservation. We had the family suite which included 2 full beds, 1 king, 2 bathrooms. It was very clean and perfect size for 4 adults.

Tried checking in early in advance request was denied, asked if early check in was available in person. Our flight arrived at 7am and we got to the hotel 8:30am. We were told no once again, we went to the hotel’s restaurant to eat breakfast, we used the breakfast vouchers we paid extra for. We got sat right away, but the server took around 20 minutes to come take our order. I got an orange juice, when he brought it the cup had a lipstick stain on it I sent it right back. After we got our meal the server never came back to check how we were, just completely forgot or ignored us I don’t know. So we just left after we were done went to walk around for a while. Came back at around 2pm sat in the lobby as our room still was not ready. As we were waiting in the lobby some guests that had just arrived, were getting their rooms! Never have I ever been treated so terribly while visiting NYC. Don’t even get me started with house keeping, the sheets were never changed they would only make the bed, they only came about 3 times during our stay and sometimes would come at late as 6pm ! Never staying here again and if you want a seamless stress free stay in New York I suggest that you don’t either!

Great room and excellent staff. Amazing location.

One of my favorite hotels I’ve stayed in! The lobby smelled amazing, the staff were friendly and inviting, and we got a complimentary champagne drink once checked in. The room was very clean and had a lot of useful amenities like a mini fridge with waters and bubbly fruit beverages included. My favorite though was the nespresso machine! Perfect for the mornings and they have cute little coffee and espresso mugs you can purchase if you’d like. They also provide a robe and cozy slippers. The view was stunning and the blackout curtains are perfect for the mornings you want to sleep in. The Wilson is the restaurant attached to the hotel and is highly recommend trying them. I would also absolutely recommend this hotel and stay here again!

Super friendly staff. Great location. We had an issue with the bedding, and they solved in minutes.

Great stay!

Our stay at Innside By Melia far exceeded our expectations and is honestly one of the best hotel experiences we’ve had in a long time. The staff is so courteous and accommodating, our room was clean, and the view from our room was beautiful. We arrived several hours before check-in and we were able to drop off our bags safely so we could begin exploring the city right away. They even e-mailed us prior to our 3pm check-in time to let us know our room was ready ahead of schedule. We are so thankful we chose this hotel for our first time in New York City. We can’t wait to visit again and now we know what our hotel choice will be. Thank you!

Room was very loud with street noise. Problems with elevators

No balcony. Nosey. Mattress uncomfortable

Great stay!!

Nice room, great staff, The Wilson restaurant next store is super convenient. Would definitely recommend!

Soundproofing is essentially nonexistent here. I could clearly hear doors slamming and full hallway conversations from inside my room at all hours, which made it hard to rest. Hygiene was also a concern: on check-in, the pillows, duvet, and sheets had a strong greasy “scalp oil” odor. Housekeeping changed the linens, which helped only slightly. Over the next few days, the skin not covered by my pajamas (ears, neck, feet) became very itchy—something I’ve never experienced at other hotels; I even took antihistamines. This makes me question how towels and bedding are laundered. For a property charging around $500 per night, this fell far below expectations and is the poorest experience I’ve had at this price point. Management should audit housekeeping/linen handling and address the door/noise issue. I would not return and can’t recommend it until these basics are fixed.

This is a nice hotel near The Garden, perfect if you're going to an event there. Just a reminder if you choose a lower floor you will hear the sound of the city pretty much all night long. The room was clean, nothing extravagant, but nice. The beds were comfortable enough. The bathroom is on the small side. The staff was very friendly and accommodating.

The staff were super welcoming, it was a large hotel room on the top floor. Would definitely stay here again!

Balcony was amazing!

It’s very clean and convenient to go out and do things.

Fantastic hotel with quiet rooms and great amenities!

The view isn't the best. It's nice but has a hig water tower right in front of the windows. Nothing you can do about it...

We are regular to this hotel but first time booked the townhome room which made us to sleep on Sofa bed and that was terrible. They don’t clean the sheets of sofa bed and it had bed bugs. I got rashes on my body which stayed more than a week and was very painful itching.

Lamps in room malfunctioning. Bed not very comfortable.

Room is nice and clean, the plus is the Nespresso coffee machine, water and soda in the fridge.

Friendly staff and clean room.

We loved staying here . The rooms were modern and clean . The staff could not have been nicer . This is definitely our new go to in the city .

For a property in New York, the room was very large. That was a wonderful surprise. I appreciated the amenities such as complementary water and beverages. I like that they acknowledge my VIP status and was given a small bottle of wine.

This hotel is centrally located, walkable to subway. It is clean, it wasn’t very loud and greet for families. We felt safe in the area at night, there are plenty of shops and restaurants within 1-2 blocks. The staff was we e great as well, helpful and friendly. Would stay here again

Nice place to stay in the city

This hotel had clean, comfortable rooms and the staff was great to work with. The hotel is convenient when walking to Penn Station.

great staff! clean and LARGE rooms. amazing location.

The hotel was clean, the staff were very courteous, and the location perfect for our needs.

The hotel itself and the staff were great. However, we did encounter some things that made our stay not as ideal as we'd hoped for such a highly rated and expensive option. Despite being told there would be happy hour each day with free drinks and snacks from 3-4:00, that was not the case. One of the main areas we'd been excited to hang out in - the back patio bar/dining area was closed for renovation. Despite arriving on the earlier side and requesting an early check in, our room was not available until AFTER the check in time. Only to get to our room to find two open and half-empty "free waters" in our fridge, our coffee had not been restocked for a new guest, we had missing towels, and just a general sense the room had not been fully cleaned. After waiting so long I'd expect a well-prepped room. The next day, we were woken up by loud repeated knocking on our door - it was 9:00 am on a Saturday. It was the maid requesting to do room service. Whyyyy????? Clearly the door hangers were not sufficient because by the final day, they had replaced the door hangers with spinning wall things. Those won't work either. We were also told the gym was accessible 24 hours a day. We went up there at 11:00 on Sunday evening, and it was locked. Neither room key would work. It is not REALLY open 24 hours. Overall, we enjoyed our stay because we were there to have fun and explore the city, the location was good but the things we encountered will prevent us from staying with INNSiDE again.

The room was impeccably clean. The staff was very nice and helpful. The lighting in the room was poor and the bed was not very comfortable. It is a very small space and there was construction (loud) going on each day. Parking was blocks away and I was overcharged.

Great room and super staff.

The rooms were clean, but not perfect. There was hair on the bathroom floor. The staff was very helpful. The temperature in the rooms could be regulated well, and the air conditioning is quiet. The windows are not well soundproofed, but the sounds of New York did not bother us.

Very clean and great staff

Room is clean, beds get made every day in bedroom re supplied daily. Very good Gym good water pressure the room is a bit dark, but we will stay here again.

Amazing staff

The turndown service or housekeeping sevices arent available after 5pm. So, if you want to clean your room yourself its a nice hotel

Amazing room with beautiful view

Clean room and kind staff. Spacious rooms. Restaurant was delicious with great service. Excellent location!

Great customer service, clean room, Wilsons restaurant was great for breakfast and dinner.

Enjoyed being at a Spanish chain in NYC. Lots of Europeans! A different vibe than most hotels.

New and clean

Ideal location, clean and spacious room, great amenities (yoga mat, iron, Nespresso machine, etc), and hard-working house keeping staff!

It is centrally located and close to the Subway station.

Super clean hotel. Pretty centralize in midtown without dealing with the loud tourist hotels in time square. One of the quietest i've ever been in. Rooms are a little small but most hotels in midtown the rooms are small versus other hotels in smaller cities across the states. would definitely stay again.

Room was clean and comfortable, but not ready in time. To remedy this, they offered an "upgrade" to a higher floor (read: they told us it was an upgrade to placate us when they didn't have a room ready hours after check-in time). Our new room was directly under the gym and above some balconies, which resulted in noise throughout the night and continuing into the morning. I wouldn't stay here again.

Well located hotel with international vibe and great staff

Clean, quiet and comfortable

Have rooms ready in timely manner

Very good service

Extremely quiet, clean, perfectly located to access all parts of Manhattan

Staff was kind and helpful. Only issues were room service didn't get our order right, and there was a guy painting and sanding in the hall at 10:00 PM but that's minor compared to what went well. Nice beds, clean and well-appointed rooms. Little touches that made us smile. Very kind front desk. Nice property. Quiet and centrally located.

The room was clean, updated, had everything you would need.

The front desk lady tried to come up with a ridiculous explanation and offered zero apology nor help I’ve been traveling all over the world and have spent 20 years staying in hotels in nyc - have never had this experience

It’s our home away from home!

Amazing

Loved how friendly the staff was and loved the complimentary s’more and mojito when we checked in!

Friendly staff

Very clean property, European standard clean. Staff were always very helpful and friendly. Will stay here again.

The hotel was very pretty. Bar was great. The service was wonderful. One thing that was odd is we did not have sheets on our bed. Just a bed sheet and a comforter.

Amazing staff

Perfect location, great staff and good room size.

First time staying in a Melia property and I have to say I will most likely stay again. Everything was great: from the check-in (shout out to the amazing team, especially Fior at the front desk) to the size of their room. Unobtrusive, efficient and friendly service. Great vibes. I highly recommend it.

Great location, comfortable beds and excellent guest facilities such as a well-equipped gym. Hotel was spotless and staff were helpful and friendly.

Great position in Chelsea, room was a good size and the staff were lovely. However, the room only seemed to have hot water - shower was scalding and the aircon went from freezing to hot - seemed to have a mind of its own. That said for the price and position I’d recommend.

Además, algo que es muy interesante es que está muy bien ubicado. También me gustó demasiado la limpieza.

The amazing staff, especially Denise & Mitsou, are why we return. The location is also great!

Everyone was so kind and helpful. Room was the perfect temperature. Very clean facility.

Hotel fine, didn't really interact with staff, didn't get my free wine for being a VIP customer, room cleaned daily no issues. Absolutely frictionless stay, but I resent the facility fee 40 dollars a day for 3 soft drinks and a 2 layers, which were not always replenished. Just think it's taking the pi$$. Without the facility fee would be 5 stars, but just come away feeling like you've been mugged.

The bed was sunken in the middle and left me with a back ache. I tried to explain to the staff the next morning and they said they couldn’t do anything because they were booked. Wouldn’t stay again.

Great stay with beautiful outside dining and relaxation area in front. Cool elevators also.

Hotel staff was amazing, nice facility, but the city view is not worth the extra cost

Stay started poorly with 1 hour delay at check-in despite their 3pm guaranteed check-in. Communication was also poor until the third representative we were dealing with 30 minutes into our delay. She finally took ownership of the problem with frequent updates as the prior two reps were going through the motions without care. Otherwise, adequate stay.

Very good service,the hotel very clean and smell fantastic

My home plate and special shout out to my hearts real and new friend Marialaura who makes it worth returning to for me and my team every-single-time.

Second time staying here. Great location and reasonable pricing. Room had everything we needed plus a yoga mat!

So far, my best hotel in NYC. The staff was amazingly friendly and professional. A real pleasure. I believe my expedia VIP status got me a high floor, which was really amazing). Room, bathroom and Gym were perfectly clean. Everything there was eco friendly and healthy (beautiful apples in the gym, very good high end sodas included in the room). Will definitely come back.

Nothing negative to report.

Great place to star

The amenities were amazing — free water & sodas! Staff was helpful and friendly. Cleaning staff was great, hotel was cleaned promptly.

all around great city hotel. good restuarant, clean, modern rooms, nice amenities. great service.

Very happy with my stay at INNSiDE. The staff were all exceptional, the hotel was clean and very trendy. The amenities were lovely, the bed was comfortable and the restaurant was also too notch. We also very much enjoyed the pop up taqueria in the hotel. I would definitely stay there again and I don’t hesitate to recommend it to anyone!

Hi

I enjoyed my short stay at this hotel. It has a modern, boutique feel to it and the staff were friendly and helpful. Our double room was clean and the space was sufficient for 2 people. We did not receive the free bottle of wine that was supposed to come with VIP access.

Great location and nice on site areas

Hotel is close to Subway station. Convenient to walk around. Food, Empire Station Building, Rockefeller Building and other touristy places are within reach. Lastly, our bed and blanket are very comfortable.

Very easy to check in friendly staff

The room was excellent, spacious with a comfortable bed and good amenities. Service was also excellent at the check in desk. Reasonable dining options in the hotel. Great location close to many of the subway lines and Penn station.

Great location, staff and hotel!! Clean rooms, attentive and friendly staff

Hotel and room design very bright, clean and well thought out. Beds and room very comfy; great shower and all amenities worked great. Coffee and free water/drinks in room a plus! Housekeeping and other staff service exceptional. Would highly recommend! We did not try the restaurant.

The property management doesn’t know how to try accommodating their guest. They were given two opportunities to better a situation with my check in process and instead of doing so they ruined the experience for my significant other and I

Good central location. Rooms were small, but comfortable.

Upgrade to suite. Great viw

Great stay

Amazing hotel!

Very small. Room was not clean. Fridge did not work. Very limited amenities and staff was not helpful even though it was not busy. No upgrades offered.

Very convenient location in Manhattan. Room was clean, modern designed hotel.

We did not receive the complimentary wine, as mentioned in the message from concierge before arrival, as part of our Expedia VIP. We also were unable to check in with early or check-out at 2:00, as part of our perks with Expedia, due to how busy this property was during our stay. We also were charged for a room service order through the restaurant (third-party) that we never received, but the hotel stated they would work diligently to fix this error. Staff was personable. Room was the perfect size, for our party, also clean and tidy. Overall — a good stay!

Attentive personnel, location at its best, clean, rooms a little bit small but enough. Good food.

I had never heard of this hotel before our stay, but we arrived and it did not disappoint! We visited during a busy time so early check in was not available, but they did their best to accommodate us. They were able to hold our luggage while we explored until our room was ready. My favorite thing was definitely that this hotel is in the center of everything! The restaurant downstairs was great, also.

Great Property and customer service! Area around could use some TLC.

Good hotel in perfect location

The staff at this hotel were immediately welcoming and courteous. They honored my Expedia vip with a bottle of wine during check in as well. The room was clean, spacious, and they gave me one on the highway floor. I would easily stay here again

In a great location with many things within walkable distance