Hotel Riu Plaza New York Times Square

The room was on the smallish size, but adequate and had a great view. I just wish it had a comfortable chair to relax in while waiting for my wife. However, the leather chairs in the lobby were very comfortable as an option. This property has an attached bar which was nice.

Good location, but very busy as expected. Breakfast was good and staff was relatively helpful

Clean room, good breakfast, and 1 block away from time square. It was a really good experience, and I would definitely stay here again.

Good location .,

Room with glass bathroom not very useful if traveling in a group. Other than that- great hotel. Not a luxury hotel but very well serviced, great staff, clean room, great location.

This hotel was very clean and the breakfast was very good. Will stay again.

Great variety in choices for breakfast. I did not like it when you have to eat all at the same time and family member can’t follow. Bathroom clean but not plastic liner in the garbage. Some housekeepers don’t know how to speak English and can’t answer when asked.

Highly recommended!

Beside that everything was great.

Breakfast on property was great! Hotel has terrible elevators though. Busy mornings you will be waiting for them!!!

Exceptional

Location

Good

All good for a quick trip.

During my departure, I had already checked out and was placing my luggage in the car while the chauffeur was setting the destination. At that point, a female security officer approached us in a manner that I found unnecessarily rude and confrontational. Even after we explained that we were hotel guests who had just checked out, she continued to speak in an authoritative and discourteous way rather than offering assistance or clarification. The room amenities were also disappointing. The workspace was extremely small, making it difficult to work comfortably or organize personal belongings. Overall, the room felt cramped and not designed with business travelers in mind. Based on my experience, the service and facilities did not meet the standards I would expect from a property in this category. Unfortunately, I would not recommend this hotel to travelers seeking a refined and welcoming experience.

The breakfast was beautiful

Good

Superb

Bad

When we asked them they told us to pay extra money.so we paid extra money o get the room

Me encantó el hotel 10/10

Clean

Location and cleanliness were excellent Elevators very slow from 8-930 am. I walked down the stairs and couldn't get out. Walked back up to wait on elevator again.

Exceptional

This hotel is in a great location! We were able to walk everywhere! The staff was very friendly and the rooms were very clean and updated! I will be staying here again when I come to NYC!!

Water issues. Room not ready at 6pm when check in was at 3pm

Déjeuner bien

It's a beautiful hotel and the breakfast that was included was the best I've ever had during a hotel stay. My view from the room was spectacular and very close to major attractions. Can't wait to stay there again.

I liked everything and I will return

Great breakfast options at the hotel. Great location for activities. The room was extremely clean and comfortable.

Central

Exceptional

Exceptional

Location Elevators and breakfast was not accessible ( long line)

Great hotel with great rooms and spectacular views!

The hotel was great! Clean, well maintained, and great location. Huge breakfast buffet and great views!

Great location, very close to Times Square. The free buffet breakfast was also a plus. I would definitely recommend.

Friendly staff, location perfect for what we needed. Good selection for breakfast. Shower leaked from under the door. I reported it someone was supposed to look at it. Don’t know if they did but it leaked for all of our stay. Enough that we needed towels changed daily as they were soaked mopping up the floor. There was also some hair from previous occupants still in the shower when we got there. Breakfast advertised as being served until 10am, we got there at 09:15 the first morning and initially the hostess told me they had stopped serving. When I questioned it I was informed that they clear the food at 09:50 so we could eat as long as we were aware of the timings. Had to get my keycard reactivated twice in 4 days!! Want hard to do but an inconvenience. Despite all the above we would stay again happily.

Excellent great location Great breakfast and hotel was kept really well everyone was helpful

Locatie & hospitality Breakfast Some products were froozen

Great location, easy to get everywhere. The hotel was clean, typical small New York rooms but worked for our family. Only issue was the breakfast. If you are going to still let people into the buffet breakfast after 9:30, the hotel should still restock the food. There were hundreds on people trying to get the leftover food at 9:50. Nothing left but cereal...

Riu plaza room was small but lovely. It had all needed amenities & was mostly satisfactory. My only difficulties were with a frequent sandpaper rubbing kind of noise at all hours, which I suspect was because my room was next to the Pumping Room. Lastly I found that no matter how careful I was, water leaked after both showers, into the foyer of the room, which I used towels to clean up. In a less expensive room, I would not have considered this a problem but for prices at Riu, I was surprised. Other than those issues, the room was very good.

Excellent location close to everything Elevators were hot and crowded. Breakfast buffet was difficult to navigate because of the set up

Rooms were clean and breakfast had a good variety

Great location for walking to shows and restaurant row on 7th.

Unfortunately we had a room next to the elevators and could hear them all night long. Breakfast is like being in a school cafeteria. Large noisy space below average food

The room was small

Just home after staying here for 5 nights with my mother this hotel is amazing rooms were so clean and the beds are very comfortable , the breakfast is so good big selection of food to cater for everyone saves you a lot of money on breakfast

Very good

Very good

anything and how things were going. Exceptional hotel and staff.

Habitación grande y cómoda para 4 personas. El staff súper amables y atentos hablan español. Desayuno buffet variado y el fashion bar sirve comida para todos los gustos. También tiene una cafetería que hacen cafés, batidas, ensaladas, sándwiches y helado. Súper céntrico para ir a Times Square a solo 2 min caminando. Súper recomendado

Excellent location and great breakfast and service The room was a bit small. However that is what we expected living in Manhattan

The hotel staff are all accommodating, free breakfast have a huge array of choices.

Great location. Very clean. Unbelievable breakfast buffet.

The room was spotless and the staff was wonderful.

Wonderful trip

Good

Breakfast was exceptional. A HUGE plus for staying at the Riu. Better than any other I've had as part of a hotel package. Wow. Room was lovely, if small - but a relatively good size for NYC at this price. Staff was incredibly helpful all around. Would have liked more fresh towels provided each day.

Breakfast was exceptional. A HUGE plus for staying at the Riu. Better than any other I've had as part of a hotel package. Wow. Room was lovely, if small - but a relatively good size for NYC at this price. Staff was incredibly helpful all around. Would have liked more fresh towels provided each day.

Great location and hotel and rooms were lovely Morning breakfast could be a little chaotic but staff do a great job seating and controlling things, rather than free for all

My room was clean and the bed was comfortable. Breakfast was delicious.

Good location walking distance to most theaters, block away from Times Square Close to multiple subway lines Lively area with local shops and restaurants During our stay it was so crowded and ridiculous lines for hotel breakfast

Good location walking distance to most theaters, block away from Times Square Close to multiple subway lines Lively area with local shops and restaurants During our stay it was so crowded and ridiculous lines for hotel breakfast

Excellent location, nice modern clean hotel with great staff - great breakfast selection to help start the day of adventures All good

Disappointing

The location was awesome, walkable to many locations. The room was nice and bigger than expected. Did not like the shower frosted wall.

Exceptional

Exceptional

The location was awesome, walkable to many locations. The room was nice and bigger than expected. Did not like the shower frosted wall.

There were 3 of us in the room. It was tight, but we managed. The room was cleaned daily. The breakfast was wonderful! The staff was good for the most part. Especially the maids and the guy who needed to unlock my safe!

i had to give id/dl for every member of my party of five who were adults. (they are my adult children). then on wifi everyone who used it had to sign in with email and wifi looked up info that i had to give to hotel. i will not stay there again. no one needs to know info of my guests period. i hope i am not bombarded with email adds.

For the location, one of the best values and best experiences.

Every staff member were professional and helpful. Rooms were perfect and very clean, the breakfast that was offered was better then expected very good.

Really nice hotel. Great location. Friendly staff and very good breakfasts.

Superb

No teabags provided. Rather mean! Asked ans got told would need to pay

The complimentary breakfast was delicious. Wish the bar was open to have enjoyed a mimosa or Bloody Mary with my meal. Pleasantly surprised that our room was available at 1:00. Location was perfect for seeing Broadway shows. Staff was exceptional. Would definitely stay here again.

This was my first time traveling to NYC with my Family. This Hotel was excellent, the breakfast was one of the best I've had in all my travels and the staff was great. The location was close to everything . Ill definitely recommend this Hotel

Had no ac in the room

Very nice location and very friendly staff, small rooms with a nice view. Buffet breakfast had a nice breakfast selection of food.

Location was good to reach Times Square For the rate the room size was very small and had no view

Very close to time square with several different food, shopping, sight seeing options. Friendly and helpful staff. No onsite parking during your stay, which I understand. We found a parking garage close by though!

Exceptional

Very close to time square with several different food, shopping, sight seeing options. Friendly and helpful staff. No onsite parking during your stay, which I understand. We found a parking garage close by though!

very good location. clean. excellent breakfast. polite service e-cards not always work properly in elevators

Very good

Close to time square busy but clean hotel with good breakfast

Exceptional

Could not get room to cool below 75 Extra amenities charge not shown on website Room really really small

Very good

I love the RIU in mid town! It has a European vibe with clean modern rooms facing times square. Very exciting! It was expensive for me.

Good room. Great breakfast buffet. Great location.

Exceptional

I love the RIU in mid town! It has a European vibe with clean modern rooms facing times square. Very exciting! It was expensive for me.

Location

Loved the room! Friendly staff and very clean. I am recommending to everyone to visit this hotel!

The room was clean and had a great view!! The breakfast buffet was excellent!

The security guards could be nicer.

Clean property, helpful and well organized staff.

Great stay except for the breakfast food and no microwave available for rooms. There’s a small refrigerator in the room but I asked for a microwave for leftovers from earlier in the day but they don’t have any for the rooms.

Beautiful, stylish. Great location. Only one thing: Buffet breakfast food was terrible!

Beautiful, stylish. Great location. Only one thing: Buffet breakfast food was terrible!

Every tu good but the room too small. You don’t have not even a cornuer where to put your luggage

The room also had issues. The toilet seats creaked and felt unstable, which was disappointing given the room rates. Additionally, the street-facing rooms were extremely noisy. Better sound insulation would greatly improve comfort and sleep quality. The elevator key card system was unreliable, with cards frequently failing to work. This became frustrating throughout the stay. The breakfast could also be improved, particularly the eggs, which were consistently too wet in texture. Overall, the hotel should focus more on guest experience rather than extra charges. The cleaning staff were the standout positive — kind, professional, and hardworking throughout the visit.

Overall not bad. I was there 2 nights and had to get keycard updates in 3 occasions which was extremely frustrating.

Este hotel tiene todo lo que necesitas para pasar unos días mágicos en NYC. Su ubicación es excelente. Cerca de todo los lugares de interés pero lejos del bullicio. El personal es excelente. Las facilidades son muy bonitas y bien cuidadas. El espacio de habitación considerando los estándares de la ciudad es muy cómodo. En mi caso la habitación tenía una vista espectacular. Ofrecen desayuno sin costo muy completo y variado. También tienen servicio coordinado de shuttle para aereopuerto JFK en horario específico dos veces al día. Tiene una buena barra y restaurante. También área de café , helados y frutas. En general fue una muy buena experiencia que sin duda repetiremos.

Great location, very clean and great breakfast

Very good

Excellent location, excellent and friendly staff, very clean spacious family room, fabulous breakfast.

Security How my husband was judge bc he had a cap on .

Security How my husband was judge bc he had a cap on .

A beautiful view, a very clean room, and a very good breakfast!

Very good

Clean room, good breakfast

Exceptional

The rooms were clean. The lobby was instagram worthy! Staff was friendly. The breakfast buffet was great t

Location good only good experience with staff is as we were leaving a bellman was exceptional Seating in restaurant too close together. Very uncomfortable trying to squeeze in the seats. Too much over crowding at the Buffett. Items high up not able to reach if person is short. There is no where to get coffee before restaurant opens. Some security people very rude The room was not what was expected the two beds too close together person on the inside had to crawl out Seemed to cater and favor Spanish speaking clients Elevators in morning terrible crowded

Good

Location good only good experience with staff is as we were leaving a bellman was exceptional Seating in restaurant too close together. Very uncomfortable trying to squeeze in the seats. Too much over crowding at the Buffett. Items high up not able to reach if person is short. There is no where to get coffee before restaurant opens. Some security people very rude The room was not what was expected the two beds too close together person on the inside had to crawl out Seemed to cater and favor Spanish speaking clients Elevators in morning terrible crowded

Good

We’re a family of 5, the room was roomy in comparison to majority of hotels in NY; the location is perfect; the breakfast buffet had plenty of choices; we loved our stay

Breakfast is very good Rooms are not very big Bed is comfortable

Breakfast is very good Rooms are not very big Bed is comfortable

We had a fantastic stay at this hotel in New York. The hotel itself was excellent, and our room was beautiful with an amazing view over the city. The location was perfect as well. The hotel is within walking distance of Times Square, which made it very easy to explore the city and visit many popular attractions. We also really appreciated how flexible and helpful the staff were when we asked to move to another room because of noisy neighbors. The change was handled smoothly and professionally, which made our stay much more comfortable. The breakfast was absolutely outstanding. There was an incredible variety of options and everything was fresh and delicious. We were genuinely impressed by the quality and selection available every morning. The Fashion Restaurant was another highlight of our stay. The food and drinks were delicious, and the prices were surprisingly reasonable for New York. We enjoyed spending time there. The only downside is that, because it is such a large hotel, breakfast can get quite busy during peak hours. However, the hotel does clearly inform guests about the best times to go for a quieter breakfast experience, which was helpful. Overall, we had a wonderful experience and would definitely recommend this hotel to anyone visiting New York.

Exceptional

yes

there was soo many options ,very one enjoy the amount of delicious and healthy options available

Nothing just horrible !

Good

Everything was Awesome!

Very clean. A very good free buffet breakfast.

Everything was nice , the location is the best thing at this hotel . The rooms are great and the breakfast also . One think I didn’t like is the blanket, they use a scratchy blanket and it was very un pleasant ..

Everything about my stay was great. The location, the room was so clean, the staff was helpful, and a wonderful breakfast was included!

Awesome location Great breakfast and views

Nice location and hotel. Staffs are very friendly.

Location View from room of back alleys

The location was excellent, the breakfast was great and very well organised, and the rooms were comfortable and clean. It was a wonderful place to stay. We will definitely come back if we visit New York City again.

Location View from room of back alleys

Great location Incredibly uncomfortable bed, very dated interiors, was like a 2-3 star hotel not as advertised

Great location Incredibly uncomfortable bed, very dated interiors, was like a 2-3 star hotel not as advertised

The property was excellent We were racially profiled. The lobby was extremely packed at around 10-11 when my husband and I came down to wait for our uber. We went to take a seat to wait and right after we sat down the security came over to ask did we have rooms at the hotel, and after we told him yes he proceeded to ask us for our keys to verify. Once again the lobby is overly packed and because of what we had on and what we looked like we had to prove that we paid for the $1200 room but no one else had to. After we showed our keys he went right back to his post. The couple sitting next to us were so disgusted they literally got up and left the hotel because of the distaste. I was extremely offended.

We were racially profiled. The lobby was extremely packed at around 10-11 when my husband and I came down to wait for our uber. We went to take a seat to wait and right after we sat down the security came over to ask did we have rooms at the hotel, and after we told him yes he proceeded to ask us for our keys to verify. Once again the lobby is overly packed and because of what we had on and what we looked like we had to prove that we paid for the $1200 room but no one else had to. After we showed our keys he went right back to his post. The couple sitting next to us were so disgusted they literally got up and left the hotel because of the distaste. I was extremely offended.

The breakfast was amazing! Very nice selection of food and very well run. Such a huge room and so many people, but very efficient at getting everyone in and out quickly. Really great location close to Times Square and right on Restaurant Row.

Very good

Very good

Very good

The checking in process needs some updates

Very clean and nice hotel! Breakfast buffet was great!

Location Small rooms, even family rooms are super tiny. Buffet breakfast selection unchanged from day to day. Check-in is much later than the specified 3 pm.

Location is perfect. Early check in. Thank you George! Love the included large breakfast buffet although lots of stuff was empty and didn't get refilled. 2 of 3 coffee containers were empty. The staff was friendly and cleared tables amazingly fast. Rooms were clean. Nice bar. Super fast elevators. Room a bit small. Breakfast buffet not refilled so many options not available.

Location Small rooms, even family rooms are super tiny. Buffet breakfast selection unchanged from day to day. Check-in is much later than the specified 3 pm.

Exceptional

Location is perfect. Early check in. Thank you George! Love the included large breakfast buffet although lots of stuff was empty and didn't get refilled. 2 of 3 coffee containers were empty. The staff was friendly and cleared tables amazingly fast. Rooms were clean. Nice bar. Super fast elevators. Room a bit small. Breakfast buffet not refilled so many options not available.

Amazing hotel and helpful staff

Clean room, nice staff, location was good

The room is good. There was a light fully strobing when I got to the room. I went back down to the front desk at 4pm (because no one answered the phone) to ask them to have it fixed and they didn't come to fix it until after 10pm. Overall, the hotel is fine. Just started off my stay poorly.

Excellent location. Beautiful room. Great breakfast and well organized.

Very good

Breakfast was okay, traveled with kids. This hotel do

Lobby too congested all the time, otherwise nice stay

Good

Location was great, convenience to everything Location, friendly staff, beds are firm

Location was great, convenience to everything Location, friendly staff, beds are firm

Location The price of $500 for one night stay

Location!!

Cleanliness, great location and free breakfast! Check in - new employee who struggled just adding names to our reservation for several minutes before agreeing to ask a colleague for help. So when we checked in for breakfast, our reservation was only down for one person not the three that had originally checked in.

Location The price of $500 for one night stay

Location, cleanness and staff The room lacks soundproofing; we can hear the residents in the adjacent rooms, as well as people passing by the door. Room very small and very crowded everywhere

Location, cleanness and staff The room lacks soundproofing; we can hear the residents in the adjacent rooms, as well as people passing by the door. Room very small and very crowded everywhere

Cleanliness, great location and free breakfast! Check in - new employee who struggled just adding names to our reservation for several minutes before agreeing to ask a colleague for help. So when we checked in for breakfast, our reservation was only down for one person not the three that had originally checked in.

Location!!

Hotel was clean and staff was amazing. Had an issue with our shower door not opening and they had it fixed as quickly as possible. Every member of the staff was amazing and helpful. Rooms were nice and cleaned well every day, Breakfast was a good plus and the coffee was spot on!

This is a great Hotel, very clean , great location and near lots a restaurants .

A good variety of breakfast options

Check in was not great. Staff behind desk was monosyllabic and not very forthcoming with information. The free breakfast was a nightmare. Way too many people crammed into a room vying for food- which was t great.

Clean room, great breakfast.

Won’t be back!

This hotel is worth it for the included breakfast alone - I have never seen such an all encompassing hotel breakfast. Also, no street noise while trying to sleep, which is always a plus in NYC. Broadway shows were literally right outside our hotel, so perfect location if that is part of your trip.

Great Breakfast. Variety of choices, Saved us at least $30/ day. While the room was small, it was laid out nicely. The bed was extremely comfortable. Fast elevator. Close to show venues and subway stations Nothing

Ninth Floor. I believe it faced 46th Street. Great Breakfast. Variety of choices, Saved us at least $30/ day. While the room was small, it was laid out nicely. The bed was extremely comfortable. Fast elevator. Close to show venues and subway stations Nothing

Exceptional

Great. Location The gym was not equipped enough, and there was no water!

Exceptional

Very good

Excelent location , breakfast was good and room was silent and clean. The service was also great.

Clean room, pleasant staff

Clean room, friendly staff, and a nice breakfast. The property felt comfortable and well maintained, and the bar was a good bonus. Overall, it was a pleasant stay and I would be happy to come back.

There was unexpected extra fees

Lots of hot and cold options for breakfast. Hotel bar was nice and the food was good. Bartender was great. Rooms were comfortable.

We love the location,the hotel and everything about it!

Really convenient location Like everything about New York, grossly over priced Even though i was offered an I ipgrade , it was a very small room Europe provided a far more attractive overall experience

I assume breakfast was good because there was always a line.

I really enjoyed the location of the property and the decor of the hotel was lovely. The breakfast was awesome! There was a small issue with the bed linens not looking freshly cleaned, and especially on the sofa bed, but once we spoke to front desk they immediately responded and provided cleaned bedsheets. The staff was very attentive and pleasant. I would definitely stay at the Riu Plaza Hotel again.

The rooms are good and clean especially for New York but a heads up to some that the bathroom door is a slide door which leaves gaps and there is a glass panel next to the bed where the shower is where you can clearly see a persons silhouette so if you’re really conscious of privacy you may feel uncomfortable

The staff was friendly and helpful. The room was clean and comfortable. Just a heads up the rooms bathroom walls are all frosted glass. Privacy was not perfect in that respect. Central to all our theater events. Plentiful restaurant options nearby. The coffee shop at the hotel had delicious iced coffee

I think at $500+ per night two plastic bottles should be in room or restocked daily. Not just on night 1. Laundry service process is not efficient.

breakfast Bellman Ramon The TV did not work even after Engineering visited

Bad

Fernando and the staff were great! Very respectful and attentive

Love this hotel. I stay here everytime I come to NYC. The best hotel in Times Square.

Modern, clean, convenient

Very good

Our stay at Riu Plaza New York Times Square was very pleasant. The hotel offers a high standard — the rooms were clean, comfortable, and well-equipped, and the staff was helpful and professional. The biggest advantage is definitely the location, right in the heart of Times Square, which made exploring the city very easy. Breakfast offered a wide selection of food, although it could get quite crowded at times. Overall, we really enjoyed our stay and would definitely recommend this hotel for a trip to New York City.

Loved our stay

Superb

All in all the location is the thing for this hotel.... it is there in the center off all the actions around Time Square. The breakfast "factory" is of great food but it is a giant factory and not a cosey hotel dining room. There is a strange gap between the atmosphere of the Lobby of a Mid-Town fancy hotel to the Rooms and corridors that are much more tiny and ascetic. Room service did a great job, the front desk clerks were a bit distant. NYC and all ... still pricing a bit too high that makes it questionable value for money

Very good

Upon booking this hotel stated " parking available " however when checking in I was told parking is at independent parking lot 5 NYC blocks away which will be discounted however the receptionist didnt know what the discount was. When I drove to the lot on 50th st the road was closed due to road paving I then had to park at a lot 1 block away for 75 dollars.Upon checking out I informed the manager Pedro of the parking issue and asked him if i could be discounted something for the misleading parking situation and the high fee paid due to the closure of the lot due to paving. His answer was an emphatic NO stating they arent responsible for the lot they directed me to. In addition i was given a handicapped room on floor 7 facing to back of building terrible view and the breakfast was cold at 7am in the morning. I will never return or recommend this hotel

El desayuno ESPECTACULAR!! Muy variado! Recomendado 100%

Such an amazing place and even more amazing people!!!

A well located hotel in NYC..very busy but felt safe..nice breakfast

We were promptly moved the next day too a better room that was great the first night. The second night we were kept awake till past 3 am by a party next door that was loudly arguing and shouting. Complained to the desk who spoke to them, but it only helped for maybe an hour. Paper thin walls didn’t help. We had stayed at the hotel before, and returned, but never again!

Great property

Excellent position. Very clean. Very good breakfast. Would recommend.

The room was clean and breakfast wasn’t bad.

Excellent service, very clean hotel and wonderful staff!

Breakfast bar too congested and unorganized. Only one selection of fresh fruit

The buffet breakfast was the highlight of our stay. Absolutely exceptional. Very plentiful with a wide selection of both hot and cold items, beautiful dining room. Highly recommended.

Everything is good.

The rooms are very well designed, efficient, practical, and modern. Great facilities. The location is excellent, especially if you want to do Broadway shows.

Convenient central location. Rooms were clean and taken care of. Also good chance if getting a good room view with the location. Downsides were the beds weren't overly comfortable. And the bathrooms have near zero privacy. Also we weren't able to cast to the tv. Breakfast buffet is great but very busy. Overall good stay.

La limpieza de las habitaciones muy buena.

None

Decent hotel

I only have two negatives about my stay, and that is, the room smelled rancid. As if it was moldy. Additionally, the bed was very uncomfortable. For the price, I would opt out of staying there again.

Awesome stay. Breakfast great. Friendly staff

Our family recently spent two nights at the Riu Hotel Times Square and were thoroughly satisfied with our stay. The staff were consistently approachable and helpful, with the bell boy Christian providing exceptional assistance. The inclusion of breakfast was a welcome convenience, making it easier to start our day. Furthermore, the hotel's location was excellent, with many of the attractions we visited during our stay in New York within walking distance.

Our room was okay until we had no cold water. After day two there was only scolding hot water, and it was even coming up heated in the toilet. Upon checking the reviews this was not the first time this had happen, but the hotel staff sure did act like it has never happened before! When I went down to complain the manager Jen D was not very nice, and offered us absolutely no resolutions. Just said the hot water situation was being worked on. Hours later I called downstairs to ask again what was going on, as the hot water situation was not resolved. I asked for Jen D and they said she was in a "meeting", and let me talk to Assistant manager Nathalia. She was nice and offered to change our room, so we said yes we would like that. I told we didn't want to be by the stairwell anymore, and she gave us a room of a view "of Manhatten" AND this room was directly against the clinking and clanging of the elevator allllllll day and night!! You know God forbid you complain about anything nowadays. They end up punishing you for it! She knew exactly what she was doing when she put us there!! Bad service!! There was a $ "hold" on our room at check in, that we were supposed to get reimbursed, and I called them (2weeks after)and they said wait a while more and then call the bank if we didn't get it. The bank said they couldn't help us!! The best thing at this hotel was the breakfast!! Now that was amazing every morning. We will not be staying here again though.

Beautiful hotel. Staff were very helpful. And rooms were clean.

Ubicación perfecta, habitación cómoda y limpia, personal atento

Great breakfast, wonderful staff, excellent service and room

Excellent all the way around.

Perfect location, friendly staff, clean, quiet and excellent breakfast

Breakfast is VERY busy - apart from that all very good.

Great hotel and super location, room was not ready on arrival and after a long day travelling this was a little annoying but apart from that it was grand

The property was very clean and staff was very friendly and helpful. The breakfast was amazing and it was centrally located to everything.

Amazing definitely coming back

Yes

Only one thing is the coffee machine not working ang freeze But the rest was great

Breakfast can get crowded during 8am-9am but is really worth it. The price you pay for this hotel plus breakfast already is a huge plus. Being located around Hell’s kitchen is amazing too, so many great restaurants right around the block.

Great staff, very nice and helpful. Pleasure to interact with them. Good location in mid-town. Large breakfast spread, busy but efficient. Only negative was beds a little hard, woke up with sore neck.

The breakfast was good but the area was very crowded.

Nice

The staff was extremely helpful in answering any questions we had and providing recommendations for restaurants and directions. The rooms and property were always clean. Breakfast provided many choices da and was always well stocked. The breakfast bone moves quickly and efficiently. The frosted glass shower/bathroom wall” was NOT an issue as the person in the bathroom could only be seen as a “blob.”

Location was excellent. Breakfast

The hotel is in a great location, close to all of the shows in Times Square, it was clean and the staff were friendly. We did however have a pretty significant issue that prevented us from fully enjoying our stay. We originally had a hotel booked in Chinatown that would be able to comfortably accommodate our family of 5, 2 adults and 3 children (18,15,12). We switched to the Hotel Riu because it was better located and they also claimed to be able to accomodate us all in 1 room. The room said it had two double beds and a sofa bed. We walked into the room and it was incredibly small and narrow with just enough room to walk past the beds, not a big deal that was fine. Except when we went pull out the sofa bed there was not enough room for the bed to get pulled out fully. The end of the sofa bed had to rest on top of the mini fridge at a 45 degree angle, so the person sleeping in it had to either have their feet in the air or sleep diagonally on the sofa portion with their feed dangling off the side. We talked to the front desk and asked if there was anything they could do, they said they would check and when we came back to the room everything was made up exactly the same way with the end of the sofa bed awkwardly semi unfolded. They kind of just blew us off and didn't follow up with an explanation, apology, nothing. It was very disappointing to see the lack in care or concern over their poor room set up.

Very clean and organized

The breakfast was wonderful. The staff were very helpful and friendly. The see through shower made for some funny jokes between my friend and I.

Great very comfortable and relaxing

The hotel was very clean and all staff members were exceptional. The only complaints were that the room keys didn't work very well and we had to have them replaced twice, even though we kept the card away from our phones as instructed at check-in and the thermostat was a little tricky. However, opening the window cooled the room effectively. Concierge, housekeeping, buffet,and front desk staff were great. The lobby was very welcoming and relaxing.

wonderful

Room lock out several times

Great location and great breakfast. Would stay there again!

Very helpful staff

The breakfast had a great selection . There was a nice little happy hour .

Great experience

Yes

Yes

No a/c. Everything else was perfect, but the lack of a/c was an issue. I couldn't get that good hotel sleep because it was so hot and uncomfortable in my room. Even the lobby was hot. It just made no sense. Out of 5 stars, I'd give the place 2 out of 5 simply due to no a/c. I took cold showers multiple times. I just hated it.

Very clean room. Very good location in New York city. Breakfast is always super. Friendly Bellman. Always a good place to stay. Our second time there. We’ll be back.

Breakfast was phenomenal!

Everything, in general, was wonderful—the breakfast was exquisite. My regards go out to the entire staff, including all the Dominicans and other Latinos I met; the service at the bar was exquisite, and everyone was truly great. As for cleanliness, I give them 200% out of 100%. This was my first time in New York, and let me tell you: on my next visit, I will definitely return to this hotel—it is perfectly centrally located.

First, I will say the hotel itself is beautiful. You can tell a lot of care and attention went into the design, especially in the lobby area. It feels modern, clean, and well thought out, and it definitely makes a strong first impression when you walk in. That said, the service was extremely disappointing. I would honestly rate it a zero out of ten. There was nothing warm, welcoming, or attentive about the experience. It felt very transactional, with no effort to go above and beyond or provide any kind of memorable customer service. The room itself was fine for sleeping, but very small. It felt like maybe 200 square feet at most. It worked for a place to crash, but it was far from comfortable if you are staying more than a night or two. Breakfast was another frustration. While it is advertised as a continental breakfast, they do not allow you to take anything to go, even if you did not finish your food. That felt unnecessarily restrictive and inconvenient, especially when you are trying to get out and explore the city. There is also NO room service. Overall, this hotel feels very basic despite the price point. For nearly $400 a night, I expected a much better experience. Honestly, I think I would have had a more comfortable and service oriented stay at a place like the Courtyard by Marriott. I would NOT stay here again!

Very good

It said that it was going to have valet parking and it did not. We had to walk 4 blocks to parking and then we had to pay

Everything was wonderful from location to breakfast to staff.

Breakfast selection was extensive. Rooms exceptionally clean. Staff was helpful and kind.

The hotel, breakfast, staff and location were excellent.

Room was nice. Breakfast was great! Great location

The location is great. Walking distance to timesquare and restaurants.

Great location... Will be back... Michael & Sarah C.

The breakfast is a exceptional

Great staff, super friendly, clean

The check in staff was rude and unfriendly with a terrible attitude (they did recover after a complaint to the supervisor who provided an upgrade and late checkout). Breakfast was chaos and similar story: rude staff, so messy that they a constant mopping of the floor (!). The staff that was good and constant in their performance was the portiers - they were great. The rooms where basic and very thin doors which made the rooms noisy from hallway activity. They clearly benefit from location - that is the only plus of this hotel - I will never go there again and will not recommend it.

Staff were always kind and polite no matter how difficult things got. I stayed here during a snowstorm that caused increased need for room changes and greatly increased need for the morning buffet. Staff handled these changes with kindness and grace and never made me feel like they were overburdened.

Amazing location right in the heart of Times Square everything was within walking distance. The breakfast was very good with plenty of options to start the day. The staff was friendly and welcoming throughout our stay. Would definitely come back!

The staff was friendly and helpful at check in, pretty lobby, secure elevators. The room was clean and very quiet except for one very loud slamming Exit door to the stairs. That might need to be addressed. Other than the occasional loud door slam, the room was extremely quiet. The noise of the city below was not heard throughout the night. Breakfast was amazing and well organized. I would definitely stay here again.

My wife and I enjoy coming here. It is a central location to Broadway show. The hotel is clean and meets our expectations/needs. The breakfast is convenient. We will keep this one as our place to stay when we see broadway shows!

Fantastic room and great location

Our luggages were taken care off already while we were waiting in line for check in, staff consistently greeted guests, breakfast buffet was good value, and the buffet staff were efficient.

Friendly staff and great hotel

Room was great. Buffet breakfast was amazing with so many options. Love the fact that a bar and coffee shop are downstairs next to the lobby.

Friendly staff and room is very clean.

It was good experience. Their complimentary breakfast was amazing

The staff was amazing, excellent customer service....from front desk, janitorial, and kitchen staff during breakfast. Everyone was so polite. Even my teenager noted it. Rooms fresh and clean, location amazing. Hotel was beautiful, modern and convenient.

The lights were too bright or off. The service was great but not happy with the room lights

Great hotel and good location for Times Square and the Subway. Breakfast was also great with a large selection of food and drink! Would stay here again.

Fantastic hotel in perfect location with wonderful breakfast!! Will definitely stay again.

We had a fantastic stay at the Riu Plaza New York Times Square with our 2 daughters, age 15 and 11. The staff were very friendly at check-in and check-out, and they seemed to really enjoy their jobs. The workers who helped store our luggage were friendly, helpful, and

Clean, courteous,

Close to the action, polite staff, clean and comfortable room

The bldg is still new hence it has an excellent overall appearance. It has a very generous breakfast buffet however the queue is always long even on said off peak hours. Guests cannot take out food so obviously everyone needs to dine in. I understand there’s a policy of no bringing out of food but the breakfast staff was very rude in telling us. She gave us a homily about the policy which embarrassed us. I was just wanting to take out my left over croissant and fruits as we didn’t have ample time to finish and we needed to leave for our Statue of Liberty tour. It is in this hotel that I have seen so many wasted foods left by guests as everybody was rushing after spending so much time waiting for the elevator and breakfast queue. Take note, everybody in the room is required to dine all at the same time which is insane as only 1 bathroom is shared hence it is expected that some would want to dine ahead than the others.

Staff were lovely, rooms clean specious and wonderful views. Breakfast was so so good.

Noise due to the wind through balcony door, not the best customer service from employees at the front desk.

Clean room. Courteous staff

Clean room, reno

The room is modern and has a great view! The bathroom is super clean and the breakfast is the icing of the cake!

Great

Amazing service, good breakfast and very nice staff!!

Cleanliness, well appointed accommodations. Having room service. The breakfast line was extremely longb but it was nice that there was a separate restaurant available. I would stay again.

Room was very nice and clean and the breakfast buffet was very good.

Great

The staff was very nice and attentive. Room was very clean and I had a great view of the city

The staff went above and beyond to ensure our stay was without issues

The room was clean but the tv was not working and the walls are thinner than thin so, you hear everything. The staff are nice but they harass you to leave 1-2 hours before checkout. They kept knocking and trying to come in the room when it wasn’t even close to check out time. They did it 4 times and I do not understand why. I wouldn’t book again at this location.

Everything was go from beginning to end.

Excellent service. Great views. Room was nice. A bit small but still excellent. Highly recommend

The staff was nice and friendly. The property was very clean and beautiful. Breakfast was very good. I had a wonderful time . I would like to come back again.

The rooms are clean and comfortable, the beds aren't the best, a bit soft. The staff are very friendly and all willing to help. Keep in mind that they only offer breakfast, which is very good; the buffet has everything you could want. There's a cafeteria, but it doesn't offer much. It's close to many restaurants and Times Square. Overall, it's good; I recommend it.

The room was fantastic. The breakfast buffet was delicious. Everything was excellent.

Excellent

Yes

Other than that, it was great.

Great hotel, our room was warm and clean. The staff were very helpful and friendly. It was quite busy considering it was January but they were very organised. The breakfast selection was wonderful. Would recommend this hotel.

Excellent location, nice room and Jennifer at the front desk are highlights.

Lovely hotel. Room was clean, bed was comfortable. Great location. We walked everywhere. The breakfast buffet had EVERYTHING. we got there just as it opened and there were very few people there, but I understand it gets very crowded. Highly recommend.

So convenient to shows and restaurants in the Theater District. Very clean. Exceptional breakfast buffet included in my room rate. Popular place with many international travelers.

WHILE THE ROOM WAS SMALL, IT HAD EVERYTHING YOU NEEDED

Beautiful room and great customer service

The room was so clean it smelled like fresh bleach so we will definitely be back and the breakfast was excellent!

The room was very clean, the staff was incredibly friendly and welcoming, and the breakfast was great. The location is perfect—just a 3–4 minute walk to Times Square. We couldn’t have asked for a better stay and would absolutely recommend this hotel.

The room was clean and updated, The bathroom was especially nice. My issue is that it was 78 degrees in my room in February with no way to adjust the temperature. The thermostat was set to cool and high fan, and it was so hot and uncomfortable.

Served good breakfast and clean room.

Room was spotless

The bellman was really amazing and went out of the way to make me feel home and was very helpful. All other staff were really nice.

Room was beautiful. Staff was very accommodating

Hotel is beautiful and staff is exceptional. Very clean facilities!

Staff very efficient and clearly enjoyed working for the organization. Room immaculate. Very modern and eco-friendly. Would definately book this when in NYC. And the service and breakfast variety was better than many in Europe and Asia. Good value all around. And very near Times Square, resturant row and theatres.

Great location, clean rooms and good buffet Breakfast. Parking is several blocks away.

Linens are scratchy/rough. The button to flush the toilet completely collapsed into the wall leaving a gapping whole and unable to flush the toilet again.

Very convenient location for central New York and just a few minutes walk from many of the Broadway theaters

Everyone was very friendly and the room was beautiful.

The room was spotless and super well appointed for the size. We were very lucky to get a corner room so 3 floor-to-ceiling windows with great views! The included breakfast buffet was pretty extensive and delicious. Staff was very professional. We were very happy with the hotel and plan to go back.

It was a nice room for 4 people in an infant. Super well located and walkable everywhere

Hotel was nice, staff very friendly and great location!

Great hotel. Spacious room. Courteous staff.

Good

Excellent staff, so kind and easy check in and check out, George from desk front was a great guy and help me with everything and Julian his baggage guy was very helpful and nice with us amazing views and beautiful room thank u so much

The staff was super friendly, everything was Super clean love the view

Breakfast excellent Very courteous staff

Everything was just nice

Very nice hotel that is very clean and courteous staff. The breakfast was great and offered a wide variety of options.

Had a wonderful stay, very clean and wonderful service from all of the staff.

Very nice

..

I had a great time with you guys my family and I enjoyed staying with you the room was great breakfast and all the nice people that work there excellent service… thank you…

Staff at reception (I think her name was Claudia) was extremely pleasant and helpful.

Expedia advised check in was 3pm, having sat in -7 for over 7 hours waiting to get into room only got room after 5pm, not acceptable, then got to room, two disposable paper cup( plastic lined very bad) after first day cups thrown away, no replacement, hotel refused to supply a mug so no drinks , did not like the large facilitation fees? Not sure what it was for, internet poor, on a plus good breakfast

Perfect location for the theater goer. Breakfast was great. Room was modern and spotless.

from the staff to the cleanliness of the hotel and what was even more surprising was the breakfast,i will definitely stay here again

Was cold at night and needed an extra blanket and pillows which were not available in room. I did not ask housekeeping for the second. Night. The thermostat adjusted itself down at Night. Others then difficulty sleeping. No complaint

Everything was great

Menos de cinco minutos da Times Square, café da manhã muito bom e completo, quarto e cama boa.

Only 2 elevators were working. Waited 20 minutes for an elevator and that one was so crowded I nearly had a panic attack. Security people were very rude and seriously need to get over themselves and get over being a pretend cop. Terrible experience. We will never stay at any Riu property. Plenty of other options nearby.

We had to wait up to 20 minutes for elevators multiple times. We were only on the 3rd floor so I tried to take the stairs but we ended up in the basement, with the hotel laundry.

Also, wallss were very thin, so easy to hear conversations, etc, in the neighbouring room. However, good location, and good breakfast, albeit very busy.

My hotel room was freezing and I could not sleep at all. I tried turning the thermostat up but it did not work.

VERY CLEAN ROOM AND VERY FRIENDLY STAFF

Great location, spacious, very clean room with fabulous view (9th floor looking west). I really appreciated the eco consciousness -- they made it easy to recyle and everything electonic was turned off when you left the room. BUT when you card-key controls so much, it has to be reliable and mine died twice in 3 days. Also the disinfectents (or whatever) used to clean the room left an unpleasant smell that took aobut 24 hours to go away.

Nothing available when we went at 9:30 bins empty

The rooms was very clean. The breakfast was excellent. The staff was good. The bar was OK a little pricey.

The buffet breakfast is espectacular. The hotel is centrally located, well maintain and the staff is really friendly

Spacious, clean rooms. Food very good for breakfast. Great location. All staff friendly. Will stay again.

The staff that checked us in were fantastic and the room super clean and comfortable. Great location.

Location and great breakfast buffet

Yes

I had an excellent stay at the RIU Plaza New York Times Square. The location was perfect right in the heart of Times Square and close to everything. The hotel was very clean, and the rooms were comfortable with amazing views of the city. The breakfast buffet was delicious, with a great variety of food to choose from. Most of all, the staff were extremely nice, friendly, and helpful throughout our stay. I would definitely recommend this hotel and would stay here again.

Room is clean but small. Bottled water is only provided for 1st day when check in and no more. Will be good if bottled water is provided on. Daily basis.

Everything was wonderful! Very comfortable and convenient!

Staff was rude. Hotel was cold. Will never stay at a Riu

Clean facilities and friendly staff

We thoroughly enjoyed the view. It was spectacular.

The staff was helpful and professional. We had a small problem with our room, and they took care of it right away. The bed is comfy, and the breakfast had plenty of choices, including fresh fruit.

The bellhop met us at our car and had our luggage in the hotel before we even exited the car. Every single person was so pleasant and positive. The room and entire hotel was spotless and the VIEW from the 28th floor was breathtaking. We’re beyond pleased with the option of upgrading to the top floor. We definitely recommend this hotel to anyone wanting a central location to all things Manhattan, including the subway.

i was able to get into my room was 4.30pm. They keeping telling u they gonna email u and never get the email. Make no sense to me the check in at 430pm. Everything else was good. Room was really clean.

Room bathroom the door

Close to everything! Restaurants, shopping, time square, Madison Ave-perfect location! Clean rooms with amazing upgrades! Staff with pleasing personalities!

Can’t beat the location for the theater District!

Everything was great we even got to check in an hour and a half early? Great location too. Only issue was the room was cold and no fiddling with the thermostat would help.

Fresh food, great variety

Great service

Cleanliness all around, secure location, staff attentive, beautiful view of Times Square, and the breakfast that was included taste great and fresh!

Excellent

Our room was booked through Hotels.com. The hotel did not have the correct reservation for us. They had incorrect information and expected us to pay for the room at double the rate we had already paid and dispute the hotel.com reservation. It took over an hour of our time to come up with a solution and upon checking out the issue had still not been resolved. The hotel stated they had issues like this before with hotels.com, making me unsure of the reliability of booking with them in the future. I hope this issue can be resolved quickly and easily.

Have stayed here 3 times now and it’s been excellent every time. Rooms are spotless they are quite small but it’s only a bed for the night as you’re out most of the day, beds are very comfortable too. Breakfast is also a great reason to stay at this hotel obviously as well as the location. Lots to choose from the buffet breakfast, yes it does get busy but you don’t have to wait too long. Staff are always very helpful too

Tim wasn’t ready at check-in. Told we would get an email when it was. Instead we had to go up and ask and then it was ready. Never got the email.

Quite a varied assortment of breakfast selections, including beautiful fresh fruit. Room was very clean, comfortable and cozy.

Always like the buffet although room is quite small with 4 adults. Check in and out is fast and efficient. Location is perfect close to everything, a lot of restaurant near by

Great

Everything was good

Service from workers

Lean hotel, good service and good breakfast.

Very good

Everything so friendly and very professional

Location, location, location!!! Could not be better for seeing a Broadway show. Room was bare bones and linens were threadbare and coverlet at end of bed was dirty, but we had everything we needed. Bathroom had glass walls that were frosted but see-through, NOT ideal for a mother/daughter traveling together, that was my biggest complaint. Room was a decent size, especially for NYC. Nice big windows, with a city view. Hot breakfast buffet was fabulous and overflowing. Staff were all welcoming and friendly. Price was fabulous for NYC. It was a decent place to lay my head for a night, but not worthy of a rave review. I may be back because the location simply cannot be beat.

Nice room, bed was comfortable and the shower was great

Yes

The staff is not friendly.

Excellent room, exceptional service, great room and great view. Will book here again

Staff was super nice! Great location!

We enjoyed our stay. It was a great location for a trip to NYC. The staff was friendly and the breakfast being included was great. Lots of options and never had to wait. The elevators were very crowded and we took the stairs from the 8th floor a few times instead of waiting but it ended up in the lobby so it was fine. The staff was friendly and rooms were clean. Lots of towels and soap available. Tv worked well. The view wasn’t great but it was still a very nice hotel.

All the above

Great experience. Good location. Beautiful view from the 30th floor. Clean room. Friendly and helpful staff. Extraordinary breakfast buffet included with stay. A bit of a walk to several subway stations. Would book again in the future.

Great service! and clean room!

Clean room. Staff was very pleasant and helpful. Check in and check out were very easy. Breakfast buffet was great.

Amazing staff and great location

We have been to NYC during Christmas four times now, we have stayed here twice, once in 2022 and once in 2025 last week. The Front desk staff was not friendly at all, condescending when checking in (2 workers). The food was so much worse than it was back in 2022, we didn’t even eat there the last two days even though it was included. We were put in a handicapped room which made the bathroom space and toilet awkward to use. It was clean, but not the same room we had the first visit, definitely a downgrade. The best part of this hotel is the location. So close to Times Square, that is the one plus I can offer. Worst of all, be careful of the front bellhops. We had a bellhop named Christian that attempted to scam us out of money. We asked for him to get us a cab back to JFK airport. First, he tried to get us to buy their select ride for over $100. We said we would prefer the cab since it is a flat rate of $70 plus tolls from Manhattan to JFK. He then proceeded to tell us that the flat rate only applies from JFK to the city and that we would have to pay well over $120-$130 for the ride. He then helped get our bags to the taxi, got us in the car and had a talk with the driver before the cab driver got back in the car. The taxi driver on the ride admitted that the bellman told him to charge us a more expensive fare and then cut him in on the profit. If I wasn’t familiar with the process or if the cab driver wasn’t honest, we would have lost money. Do your research!

Excellent place to stay. The breakfast buffet was out of this world. I highly re ommend this hotel.

Great

Friendly staff, Clean and Spacious Room, Great Location

Clean,nice staff , quite, delicious food for breakfast thank you so much for good service 🙏😇

The room was very clean and well sticker with towels. The room was very quiet, with very little noise filtering in throb the door. I will stay again

Fantastic location. Good breakfast. Clean rooms. Shower was one of the best I’ve had. We were amazed at how quiet it was. Would definitely stay there again.

Great stay for a great price!! We will definitely come back.

Great hotel. Easy access to all areas. Walkable to must points

Love it

Clean rooms, grab and go food options, Breakfast included. Fast Elevators. However car 2 doesn't work most of the time.

Terrible check-in process.

Room was clean, hotel was very nice and great location

Beautiful hotel!! Great location and helpful staff.

The breakfast buffet was wonderful, but unfortunately, I found a long hair in my scrambled eggs! The waiter apologized, and reported it, but I was surprised that a manager never came over to speak to us. We saw plenty of managers walking around.

The room was clean, staff were so nice and helpful. The food was great, and the location was perfect. Our whole experience was amazing and simply could not ask for me. Thank you for a great time!!

Everything was great. Some things I was missing is an ice bucket/ice machine and when I was in the bathroom before everyone else woke up the light shined through the shower. I wish that was more private. Black out curtains would have been nice too

Great staff, very clean room

Great location. Very clean. Friendly and efficient staff

Hotel was newer and breakfast was amazing. We had really great service. I was disappointed overall with the size of the room. And the overall furnishings, even just the hallways leading to the rooms, definitely did not have a luxury feel to it. Also I would try to get rooms away from the elevators as we heard the elevator shaft banging all night (we were on the backside of the elevator bank).

My wife and I stay here every December and will keep coming back staff is great and convenient to everything!

Nice rooms. Clean, staff friendly.

Great room. Great check in.

Very easy check in. Room is small but very clean and modern. Staff very friendly and helpful. Second time staying here.

Great location. Clean room and friendly staff.

Clean rooms and staff was amazing

Bed not comfortable. Staff not friendly. No ice machines. Glad to have breakfast but most hot food cold

Clean , neat and friendly staff

Check in was pleasant and the room was small but clean. Hotel is conveniently located, but as we are checking out, someone had to smart off to my daughter about leaning on a couch that she wasn't even touching. Funny how just a few words can ruin your stay.

Staff was impeccable! The decor was elegant and kid friendly. My girls loved the decor especially the outdoor wonderland. The hotel was sooo clean. Probably one of the best hotel experiences we ever had. Thank you Rui for a wonderful experience

all, amenities 👌, our 4th visit during December with all the holiday festivities. Buffet breafast, 👨‍🍳 😗 , didnt look for any issues,there zero issues! Enjoyed lur stay!

The room was very clean and nice. We will look to stay other locations in our travel plans abroad

The room was clean and large for NYC.

Room view

Great hotel . Friendly staff

The only thing that I did not think was quite fair was the fact I could not bring my daughter any orange juice back to the room while she was getting ready.

The hotel is clean and beautiful and in close proximity to subway. The staff was excellent. My only complaint was the breakfast was very crowded and ran out of food items both days I was there.

Great staff and clean rooms.

We just thought the room was a little small for the price we paid. That is why I didn’t give it 5 stars.

Hotel rooms were very small, run down and dirty. Website pictures do not represent experience. After staying one night, we decided to move to a different hotel. Would not recommend

Great hotel , will definitely be back!

Everyone so nice we loved our stay

Hotel was a few blocks from Times Square and offered a friendly staff, exceptionally friendly doorman, clean rooms refreshed daily, and wonderful complimentary breakfast buffet that had everything you could ever want to choose from.

Yes

Room was clean and facilities too.

We enjoyed our stay very much, it was our first time in NYC and the location was perfect! Thanks!

The reception staff were unfortunately very very rude.

We couldn't get out of staying htere again because we paid in advance.

Terrible

Great location. Trip for daughters 9th birthday

compared to other central Manhattan hotels the room was large and clean

At 5 AM we are woken up by the sound of water pouring out of the ceiling light in our bathroom. The floor is covered in water and it’s like a rain storm. We called the front desk to tell them that something in the floor above needs to be fixed, and we need buckets. By 6:30 AM it was fixed. And they brought in men to mop up the floor. But to compensate for our lost night of sleep and turning our bathroom into a rainforest, they deducted $50 offa $600 room. Totally inadequate!

Check in was slow and room selection took a long time due to staff discussion being extensive. The breakfast was incredibly crowded, frustrating, and the variety was poor.

Great place to stay. I will recommend it to friends.

The free breakfast was absolutely off the charts — huge selection, fresh, well-run, and a massive value when you're feeding five people in Manhattan. It set the tone every morning and really elevated the entire stay. The only downside was an interaction with the manager at the on-site Fashion Bar. Her approach to simple guest questions came across as skeptical and guarded, almost as if she’s been burned too many times. It didn’t match the warm, guest-first attitude we’ve consistently experienced with the RÍU brand. It wasn’t enough to ruin the stay, but it was the one moment that didn’t feel like RÍU. Overall, the RÍU Plaza New York remains one of the best family-friendly options in the city, and we’ll absolutely be back.

Location

Staff courteous...helpful....easy check in and check out....close to everything.....safe

Clean room, nice staff, great breakfast

Close to main attractions. Great breakfast. Good for families.

room was very clean and well thought out, staff was very helpful, breakfast was fantastic

Staff was wonderful. Room was clean. Took away 1 star because the shower in the “family friendly” room had a wall with frosted glass that gave a not so family friendly shadow show.

Great hotel, amazing staff, very clean and the breakfast was the best breakfast buffet. I highly recommend it and for sure i will book this hotel again

the room was clean, felt safe for sure. bathroom was nice but glass facing bathroom with kids. overall great stay and breakfast buffet was nice

Great breakfast great view of Manhattan and service was-prompt and kind

Clean room, nice view from room.

The staff was mostly nice, and the room was okay. The breakfast was great!

Location clean

The decor leaves much to be desired, it’s very dated. The breakfast gets busy, make sure you go early.

Our room was very nice and the breakfast buffet was amazing. Lots of items to choose from.

Staff eas tremendously attentive. Enjoyed the breakfast buffet!!

Room was very clean, great neighborhood, breakfast was exceptional so much to pick from. Staff was very accommodating

Breakfast was good and a large variety. Hotel is very clean and quiet.

The room and hotel was spotless the staff were amazing couldn’t do enough, soo helpful made our holiday m

Yes they are

Everything was great. Cleanliness, location, room upgrade, transportation, etc...

Absolute 10/10. Very friendly front desk staff, Danny was awesome and helpful. My room was absolutely gorgeous. So clean and PLENTY of towels lol. Shower was huge and had amazing water pressure and the water gets hot (you never know these days). And of the bed was like sleeping on a cloud. I will certainly be back here next time I need to stay in the city.

Our room was clean and as promised.

The staff at check in were a bit grumpy. The rooms were ok, very basic and uncomfortable beds that slide when bumped into. Breakfast and hotel amenities were good.

The room was clean, modern and spacious. Nice view of the Hell’s Kitchen neighborhood looking towards the Hudson River. Perfect hotel for theater goers.

Would not recommend. Horrible Wi-Fi login process, rooms have strange Caribbean feel in the heart of NYC. Weird interior design

Loud room (both outside and inside noise) without room-darkening curtains, so it's also pretty bright both at night and in the morning.

I was allowed an early check-in which was wonderful! But then the key stopped working and the wifi instructions were unclear.

Customer service was excellent!

Quarto limpo

Breakfast was amazing! The bar was great with a happy hour! Very modern clean room

Great staff!

Spotless the room and the two queens bed excellent

My first time in NYC and I’m so glad I stayed here! Perfect location l, friendly staff, beautiful facilities!

Free upgrade and birthday chocolate at check in! They were really sweet! The room was super clean and loved that there was breakfast included. We had an amazing stay! Will return if we come back to NYC and recommend it to friends.

hotel was exactly what we wanted for our overnight stay