Hotel On Rivington

Very good

Exceptional

Will definitely stay here again. Large room, lots of light, clean, helpful staff, great location - at a reasonable price for New York.

The room was very spacious and the view was great. The neighborhood was lively and very entertains to explore. The staff was very helpful when we had to switch rooms.

Very good

Location Some staff not helpful(only 2)

Great location and a nice size room for the $. Staff was accommodating, friendly & professional. Bartender was a doll. On our second night we realized the TV did not work. They offered to have someone come up, but it was late. No big deal…

Windows and balcony were outstanding while the location offered everything within a minutes walk. Broken/missing window shade should have been better thought out before it was even installed.

Room is nice size with big windows that let in a lot of light. Beds are firm and clean. The bathroom is all black and the lighting is poor. Could use better vanity lighting. No coffee maker nor water is offered. If you want complimentary coffee you have to go down to the lobby in the morning. Overall, not worth the price that we were charged.

Very good

Great stay, awesome view

Loved the tub and loved having a balcony. Cheap building materials such as the floors. Rusty balcony. Room looks like they renovated the bathroom then patched up the room but in a low end way. Loved the tub and view but wouldn’t pay that much for this stay again.

Loved the tub and loved having a balcony. Cheap building materials such as the floors. Rusty balcony. Room looks like they renovated the bathroom then patched up the room but in a low end way. Loved the tub and view but wouldn’t pay that much for this stay again.

Very good

Beautiful hotel and plenty to do near by.

Great location and the rooms were spacious, clean, and comfortable. The only downsides were the poor bathroom lighting and the lack of convenient power outlets, which made charging devices a bit difficult. It would also be helpful to have a second area to get ready, such as a vanity outside of the bathroom.

Very good

Exceptional

Not all rooms are updated although apparently some are. Ours was in terrible shape. Staff is very friendly and helpful though.

At check in a credit was given toward breakfast or the bar. I ordered a celebration bottle of wine from the bar and at check out was told it was not part of the bar credit and was being charged. I hadn’t opened the wine so I had to surrender it to avoid a room charge and thus lost use of my credit. This was embarrassing for my me and my guest. Very confusing and unprofessional

Exceptional

Shows age and needs a bit of TLC

The location is great, but the hotel is run down. There isn’t a dresser in the rooms had to live out of my suitcase for five days. No amenities, no security in the hotel anyone can just walk off the street

Best hotel in the east village

The suite was amazing! An incredible view with a very spacious layout of the room and bathroom. The location of the hotel was great if you're looking for a modern place on the LES. The F and J trains are a block away and the 4, 5, 6 is within reach easily.

The suite was amazing! An incredible view with a very spacious layout of the room and bathroom. The location of the hotel was great if you're looking for a modern place on the LES. The F and J trains are a block away and the 4, 5, 6 is within reach easily.

We were given an amazing room with unforgettable views. It was also located conveniently for easy access The public spaces could be better utilised. We expected a rooftop bar but was told that it was for private bookings only.

Superb

Good

I've stayed here before the pandemic and was pleasantly surprised that it had significant renovations making it more lux. Loved my corner room and very comfy Bed. Every one was very Friendly😎

The place was not worth the price. I stood one night only , rust pipe , tiles chipped , very older pieces in the room wished it was more luxury and modern for the price. The place was not worth the price. I stood one night only , rust pipe , tiles chipped , very older pieces in the room wished it was more luxury and modern for the price.

The place was not worth the price. I stood one night only , rust pipe , tiles chipped , very older pieces in the room wished it was more luxury and modern for the price. The place was not worth the price. I stood one night only , rust pipe , tiles chipped , very older pieces in the room wished it was more luxury and modern for the price.

Details: On top of the rooms being at the end of their natural life, the bathtub and shower valves did not seem to work properly in our room. We could not get any cold water, so the water was just crazy hot. I did take a way too hot bath the first night (after letting it cool for a bit) because it was too late to call for assistance (I was too tired). The next day, my husband found the same issue with the shower, which made our request all the more helpful. After the engineer showed us that you need to use your entire body weight and strength to get the cold water to work, we were able to shower and use the bathtub. The front desk brought us a bottle of wine up to the room to apologize. They had also helped us get an earlier check-in time so my husband could be settled for his 4 pm meeting on our first day, AND they remembered our names when we came and went. Truly exceptional service. I am hoping the bar downstairs will have decaf coffee in the future as they get settled. I was disappointed that they did not have this in the evening nor an espresso machine to make decaf espresso.

I based this review solely on the staff it would be 5+++. They are all exemplary, kind, caring, competent, efficient. Great location, big rooms, plentiful bottled water, good mattress and pillows, fast wifi Unfortunately our room did not allow for a good night's sleep which made the hotel a pretty bad experience for us. We stayed in room 1902 which has a window which lets in outside light 24/7. There is no curtain or any way to cover it so as soon as the sun comes up (about 6am) the room is flooded with light and the lights from the city light up the room all night. There was not another room in the 'same category' available and maintenance could do nothing to cover the window. The room is configured with the bed against the wall adjacent to the next door shower. When our neighbor showered it was so loud right next to our heads that it felt like it was in the room. The first few days it was not a big problem but we had to extend and couldn't move rooms due to an injury and the people who checked in later showered 5-6 times a day and all night long. Last night they woke us with a 1:00am shower that lasted 1/2 hour. By 2:45am they were back in the shower for another 20 minutes. Then at 9:00am another 1/2 hour shower with singing. It was relentless. It is not the fault of the compulsive shower guests it is the fault of the hotel having such an intrusive poorly considered layout and no soundproofing. We also had sheets that did not cover the mattress pad one night and had to remake the bed ourselves to cover the whole bed and the next night noticed (what looked like blood) stains on the clean sheets they had just put on. Would not stay again due to our exhaustion after 8 days of poor interrupted sleep. So many other good options at this price point.

I based this review solely on the staff it would be 5+++. They are all exemplary, kind, caring, competent, efficient. Great location, big rooms, plentiful bottled water, good mattress and pillows, fast wifi Unfortunately our room did not allow for a good night's sleep which made the hotel a pretty bad experience for us. We stayed in room 1902 which has a window which lets in outside light 24/7. There is no curtain or any way to cover it so as soon as the sun comes up (about 6am) the room is flooded with light and the lights from the city light up the room all night. There was not another room in the 'same category' available and maintenance could do nothing to cover the window. The room is configured with the bed against the wall adjacent to the next door shower. When our neighbor showered it was so loud right next to our heads that it felt like it was in the room. The first few days it was not a big problem but we had to extend and couldn't move rooms due to an injury and the people who checked in later showered 5-6 times a day and all night long. Last night they woke us with a 1:00am shower that lasted 1/2 hour. By 2:45am they were back in the shower for another 20 minutes. Then at 9:00am another 1/2 hour shower with singing. It was relentless. It is not the fault of the compulsive shower guests it is the fault of the hotel having such an intrusive poorly considered layout and no soundproofing. We also had sheets that did not cover the mattress pad one night and had to remake the bed ourselves to cover the whole bed and the next night noticed (what looked like blood) stains on the clean sheets they had just put on. Would not stay again due to our exhaustion after 8 days of poor interrupted sleep. So many other good options at this price point.

Everything Nothing

Everything Nothing

Everyone at the front desk was very nice. The rooms look nothing like the pictures. We had several friends all staying here for the weekend and all our rooms were the same. No coffee machine, no robe, no slippers, no iron or ironing board in the rooms. My shower had a steam feature that did not work and the wall heater was jutting out from the wall. There were holes where I’m assuming art used to be and all the furniture is in rough shape. Also the current art in the walls are these creepy portraits that look like they were done on an old smart phone cause they’re blurry/pixelated. Finally coffee is available early in the morning but they remove it by 10 am so you’re SOL if you want some coffee to get your day going.

Everyone at the front desk was very nice. The rooms look nothing like the pictures. We had several friends all staying here for the weekend and all our rooms were the same. No coffee machine, no robe, no slippers, no iron or ironing board in the rooms. My shower had a steam feature that did not work and the wall heater was jutting out from the wall. There were holes where I’m assuming art used to be and all the furniture is in rough shape. Also the current art in the walls are these creepy portraits that look like they were done on an old smart phone cause they’re blurry/pixelated. Finally coffee is available early in the morning but they remove it by 10 am so you’re SOL if you want some coffee to get your day going.

Staff was amazing!

Exceptional

Exceptional

Excellent location, incredibly large rooms and sitting area — complimented by a very friendly and engaging staff.

One of my favorite hotels even when they were renovating, still provided great service ! There was a hiccup on some charges, it was handled but I didn’t care for the initial approach to the situation .

One of my favorite hotels even when they were renovating, still provided great service ! There was a hiccup on some charges, it was handled but I didn’t care for the initial approach to the situation .

Location Run down

Location Run down

Great location & very friendly staff! Hotel room was dated, it looked better on the website. It didn’t feel modern or luxe. It was fine, but felt overpriced, I spent more because I wanted an elevated experience and what I received was basic.

Great location & very friendly staff! Hotel room was dated, it looked better on the website. It didn’t feel modern or luxe. It was fine, but felt overpriced, I spent more because I wanted an elevated experience and what I received was basic.

The person manning the registration desk on 4/20 10:30am was not professional. When i asked whether someone has found a wool hat that i lost on 4/19. I asked whether there is a lost and found. He brushed us off, saying he does not have access, saying we have to wait for him to write an email to his superior about lost and found. This is ridiculous. I have to insist that we are checking out, i can’t believe that such a simple ask is so hard for him. After 15 mns he talked to somebody, then opened a drawer on his desk, then got an envelope and pulled out my hat. It could have been done much faster. The lost and found drawer is right next to him !,,

Clean property, nice view of the street below from 5th floor. The person manning the registration desk on 4/20 10:30am was not professional. When i asked whether someone has found a wool hat that i lost on 4/19. I asked whether there is a lost and found. He brushed us off, saying he does not have access, saying we have to wait for him to write an email to his superior about lost and found. This is ridiculous. I have to insist that we are checking out, i can’t believe that such a simple ask is so hard for him. After 15 mns he talked to somebody, then opened a drawer on his desk, then got an envelope and pulled out my hat. It could have been done much faster. The lost and found drawer is right next to him !,,

That I could hear everything happening on street.

Lovely hotel

There was not good value and was disappointed with the front desk staff until the morning of departure offering breakfast. I had returned to the hotel for explicit reasons and expectations not matched

Units are Old , even the upgraded ones are old . Pictures are not what it looks like in person

The hotel is located on the Lower East Side--a very dynamic place with lots of restaurants, amenities, and history. On a very warm night, not only did the HVAC break down, but also the room heated up to the high 80s. The staff was very apologetic and partially refunded our payment and gave us a free breakfast. Nonetheless, we didn't sleep well.

The free wine was outstanding, only thing was bad with me was the cold water. But the staff apologized as I checked out without me mentioning so I appreciate that. Hopefully next time they have something special for me like she said lol

Love the corner rooms at Rivington with their floor to ceiling windows. Jessica at the front desk was extremely friendly and helpful for check-in and check-out or anything we needed. And the location is great for all the bars and restaurants on the Lower East Side

Not a 4 star hotel. Not cleaned well, a little run down. Nice bathroom and nice staff.

Wasn’t a fan of the bathroom; it didn’t look like it was cleaned. No garbage bag was left in the bathroom. The bedroom was oddly small vs online. The young lady at the front desk and the breaking dining (AM) shift were wonderful; extremely kind.

The room and the view were absolutely stunning I honestly took my time just admiring every detail. The aesthetic of the hotel is everything, and the overall vibe felt warm, intentional, and luxurious. Check-in was seamless, and the hospitality truly stood out. I want to make a special shoutout to Dery and Kathy (with a K!) for being so kind and welcoming they truly made my experience even more memorable. I did have a small clumsy moment where my luggage tipped over and broke a wine glass, but the team was incredibly kind and understanding about it, which I really appreciated. Overall, such an amazing experience. I would definitely stay here again and highly recommend it to anyone looking for a special, elevated stay. I would be back !! That I eventually had to leave.

The staff was absolutely amazing. Everyone was so welcoming and helpful. Wine social was nice. I didn’t eat breakfast there so my room credit went to waste. I would have preferred money off my stay. My toilet ran and clogged up. Unfortunately some in an adjacent room decided to play loud music and smoke in their room. The hotel staff was helpful by giving me ear plugs and sprayed deodorizer in the room. The housekeeping cane so late everyday. One time my room was not cleaned until 5 pm.

This hotel is perfectly located in the heart of the Lower East Side, with tons of great restaurants and bars just a short walk away, Katz’s is literally right down the street. The subway is also just a quick 2–3 minute walk, making it super easy to get around the city. The staff was incredibly friendly and welcoming, which made our stay even better. Our room was spacious, comfortable, and had amazing city views, plus a balcony that really elevated the experience. We’ll definitely be staying here again the next time we’re in New York!

I checked in fine, but I had to pay for a few hours of extra checkout time, though I felt that the hotel owed me (see more below). TWICE the room service put the wrong sheets in my bed (they put in comforter covers instead of king-size sheets). They did it once, but then did it again after having been told NOT to do it. After that, I kept the room private for the remaining 5 days of my stay, because I would NOT take that chance again. Also, the smoke detector malfunctioned/broke down, emitting a loud chirp in the middle of the night for no valid reason, waking me up and disrupting my sleep. I was not offered any extras (like the additional checkout time that I requested) to make up for my troubles. Also, the hangers for my clothes were too few, cheap and half broken, and the closet was cramped and insufficiently spaced. I will not go to this hotel again, not will I recommend it.

Great location, modern, easy, good price!

Great location with access to the subway and a lot of great food.

Good location, helpful courteous staff, spacious and clean rooms

The hotel renovations are nice.its in a great location ..lots of restaurants in the area.the staff was lovely and accommodating.My city view was the highlight.

The hotel on rivington was everything you could expect and more. Beautiful room, exquisite bathroom and the view is worth much more than the room cost. Very itinerary friendly. Tons of food places to choose from, bars, and city life vibe in its dopest sense. Book and see for your self, it won’t disappoint.

The hotel on rivington was everything you could expect and more. Beautiful room, exquisite bathroom and the view is worth much more than the room cost. Very itinerary friendly. Tons of food places to choose from, bars, and city life vibe in its dopest sense. Book and see for your self, it won’t disappoint.

Great value, location, and people! The room was very large, especially compared to other NYC hotels I’ve stayed at. However, the room is very basic as are the amenities (but I expected that to be the case as it was very reasonably priced!).

Great value, location, and people! The room was very large, especially compared to other NYC hotels I’ve stayed at. However, the room is very basic as are the amenities (but I expected that to be the case as it was very reasonably priced!).

Very friendly staff, Hotel keeps you inform of what’s going on everyday, perfect experience

Very friendly staff, Hotel keeps you inform of what’s going on everyday, perfect experience

The rooms were not as up to date as the pictures would have you believe. My first and last time staying here. The room didn’t feel clean, the towels need to be updated, the corners of the rooms were dirty. The only bright side is that the staff was very nice.

Room was just too cold . For the

Room was just too cold . For the

I loved my stay here, the staff were so helpful. The room was very spacious and clean. Close to nearby subway. Staff delivered door dashes, waters, and even accommodated a last minute late check out. No complaints at all! Would definitely stay again.

I loved my stay here, the staff were so helpful. The room was very spacious and clean. Close to nearby subway. Staff delivered door dashes, waters, and even accommodated a last minute late check out. No complaints at all! Would definitely stay again.

Room and service was great. Unfortunately the TV was not working properly. The signal was weak and intermittent

Room and service was great. Unfortunately the TV was not working properly. The signal was weak and intermittent

The room & customer service

I want a refund, hotel was much different than pictures and the room we stayed in had leaking issues. The floor was soaking wet when we woke up, 5+ gallons of water on the floor, half of our clothes were soaked we couldn’t wear most of what we brought.

I want a refund, hotel was much different than pictures and the room we stayed in had leaking issues. The floor was soaking wet when we woke up, 5+ gallons of water on the floor, half of our clothes were soaked we couldn’t wear most of what we brought.

Amways

Amways

The staff were amazing!!

The staff were amazing!!

The room was clean & in a great location. I enjoyed the city views & the soaking tub, which was really deep. I enjoyed taking baths in that tub! Overall i would recommend this hotel to others.

The room was clean & in a great location. I enjoyed the city views & the soaking tub, which was really deep. I enjoyed taking baths in that tub! Overall i would recommend this hotel to others.

Windows and doors didn’t open room was messy

Windows and doors didn’t open room was messy

Staff is so friendly and helpful. The room was spotless. I had everything I needed and the view i had from the 16th floor was beyond amazing.

Staff is so friendly and helpful. The room was spotless. I had everything I needed and the view i had from the 16th floor was beyond amazing.

location is cool people are kind rooms are spacious enough and did i say location is great on LES construction happening so things are noisy and dusty at times

The design/aesthetic Clerk charged me and additional 100 dollars at check in. I’ve been traveling for years and I understand if’s at the discretion of the employee. I felt pre judged. I asked another guest if they were charged and in fact they were not.

Staff was amazing! Front desk, bartender, and cleaning staff all extremely nice.

Staff was amazing! Front desk, bartender, and cleaning staff all extremely nice.

The view

The view

We stay at the Hotel on Rivington often for date nights and are never disappointed. Minjie at the front desk could not have been nicer nor more accommodating. Once again we are totally satisfied with the hotel and its kind and hospitable staff.

We stay at the Hotel on Rivington often for date nights and are never disappointed. Minjie at the front desk could not have been nicer nor more accommodating. Once again we are totally satisfied with the hotel and its kind and hospitable staff.

The bar was closed the nights I stayed but I was offered complementary drinks at the front desk the staff was courteous Dery assist me with my stay I had no problems

The bar was closed the nights I stayed but I was offered complementary drinks at the front desk the staff was courteous Dery assist me with my stay I had no problems

Hotel is still under renovations and unfortunately our room had a really old and very stained carpet which took away from the overall experience. We had two rooms for the party of 5 and the other room was already renovated with new floor. Staff were amazing, very accommodating, and pleasant. The view from the room was great and the location is excellent. Once the renovations are completed, this will be a true gem to stay in and enjoy Manhattan.

Hotel is still under renovations and unfortunately our room had a really old and very stained carpet which took away from the overall experience. We had two rooms for the party of 5 and the other room was already renovated with new floor. Staff were amazing, very accommodating, and pleasant. The view from the room was great and the location is excellent. Once the renovations are completed, this will be a true gem to stay in and enjoy Manhattan.

The lobby is lovely, but our room looked dated and was really poorly lit. A member of the housekeeping staff left our door open, which was disturbing and scary, especially as they didn’t do a very good job cleaning it anyway. No one at the front desk told us the restaurant had breakfast (maybe it’s because it cost $29 for basically a bagel and coffee). Plenty of shops, bars and eateries in the area. Keep in mind the hotel is in the lower east side, so it’s not the easiest to get to midtown, Times Square, etc. The bar is closed Sunday and Monday, but they have a wine hour in the lobby, which is nice, as is the coffee in the morning. Overall, kind of a letdown, I suppose.

The lobby is lovely, but our room looked dated and was really poorly lit. A member of the housekeeping staff left our door open, which was disturbing and scary, especially as they didn’t do a very good job cleaning it anyway. No one at the front desk told us the restaurant had breakfast (maybe it’s because it cost $29 for basically a bagel and coffee). Plenty of shops, bars and eateries in the area. Keep in mind the hotel is in the lower east side, so it’s not the easiest to get to midtown, Times Square, etc. The bar is closed Sunday and Monday, but they have a wine hour in the lobby, which is nice, as is the coffee in the morning. Overall, kind of a letdown, I suppose.

This is a really poor conversion to a hotel. Everything in the room is cheap. The bed feels like one of those $400 online order ones, the couches are ugly and small and the tvs appear to be the cheapest they could find. Very disappointed.

This is a really poor conversion to a hotel. Everything in the room is cheap. The bed feels like one of those $400 online order ones, the couches are ugly and small and the tvs appear to be the cheapest they could find. Very disappointed.

The room was nice and clean, with a great view!

The room was nice and clean, with a great view!

2. We arrived very late (midnight) due to a long flight delay when we got up to the room the thermostat read 55 degrees - it was a cold night as it took the room a long time to heat up AND there were no extra blankets or pillows in the room. 3. We might have asked for some blankets but the gentleman at the front desk at midnight was not personable and should not be in hospitality. He spoke very softly, spoke like he was reading a script and didn't seem interested in us at all. Never greeted us when we came in the door, which he had to unlock (by buzzer) to let us in at that hour. Never greeted us or made us feel welcome. Rather made us feel like a bother. 4. The next morning my wife went to use the bathroom faucet and it leaked everywhere, all over the bathroom. To there credit staff came up and fixed it, BUT they did not mop up the mess, we had to use towels ourselves. 5. We also asked them to take a look at the water pressure in the shower because it was so bad, we thought it too was broken. they said they addressed it and initially, after they left it seemed better. But the next two mornings were terrible. No pressure. Cold water. 6. The front desk told us we had a $30 credit bot Fri and Sat night at their bar. Great! BUT the bar was only open from 5 pm to 10 pm! How are you going to take advantage of that when we had comedy club tickets and show tickets each night! So much

2. We arrived very late (midnight) due to a long flight delay when we got up to the room the thermostat read 55 degrees - it was a cold night as it took the room a long time to heat up AND there were no extra blankets or pillows in the room. 3. We might have asked for some blankets but the gentleman at the front desk at midnight was not personable and should not be in hospitality. He spoke very softly, spoke like he was reading a script and didn't seem interested in us at all. Never greeted us when we came in the door, which he had to unlock (by buzzer) to let us in at that hour. Never greeted us or made us feel welcome. Rather made us feel like a bother. 4. The next morning my wife went to use the bathroom faucet and it leaked everywhere, all over the bathroom. To there credit staff came up and fixed it, BUT they did not mop up the mess, we had to use towels ourselves. 5. We also asked them to take a look at the water pressure in the shower because it was so bad, we thought it too was broken. they said they addressed it and initially, after they left it seemed better. But the next two mornings were terrible. No pressure. Cold water. 6. The front desk told us we had a $30 credit bot Fri and Sat night at their bar. Great! BUT the bar was only open from 5 pm to 10 pm! How are you going to take advantage of that when we had comedy club tickets and show tickets each night! So much

Exceptional service!

Exceptional service!

Tons of nightlife around hotel. Tons. Great spot to start in the Lower East Side. Ask to see the rooftop view from the penthouse. Insider tip. Amazing view.

Tons of nightlife around hotel. Tons. Great spot to start in the Lower East Side. Ask to see the rooftop view from the penthouse. Insider tip. Amazing view.

Room was dirty. Floors were covered in literally trash. This has been my favorite hotel forever and it was a very disappointing experience. I asked the front desk if I could change rooms and had to wait in the lobby for over an hour before the managers finished a meeting and the staff was unable to reach the management. I even emailed the property weeks in advance to make sure I had a good room for a special occasion and still had this issue. I was about to kiss my dinner reservation and was unable to wait for management any longer so I booked another hotel and asked for a refund. The manager didn’t come out for an hour to address the situation and by the time she did my other hotel was already booked and I was already getting into a taxi. This is not the hotel rivington I knew and loved. So disappointed

Room was dirty. Floors were covered in literally trash. This has been my favorite hotel forever and it was a very disappointing experience. I asked the front desk if I could change rooms and had to wait in the lobby for over an hour before the managers finished a meeting and the staff was unable to reach the management. I even emailed the property weeks in advance to make sure I had a good room for a special occasion and still had this issue. I was about to kiss my dinner reservation and was unable to wait for management any longer so I booked another hotel and asked for a refund. The manager didn’t come out for an hour to address the situation and by the time she did my other hotel was already booked and I was already getting into a taxi. This is not the hotel rivington I knew and loved. So disappointed

5/5 for staff attentiveness and being so friendly. Great place to stay close to downtown with a 17 month old.

5/5 for staff attentiveness and being so friendly. Great place to stay close to downtown with a 17 month old.

The staff was great!

The staff was great!

The staff is very friendly and attentive but the room reflects little hygiene and you can hear the sounds of the side rooms

The staff is very friendly and attentive but the room reflects little hygiene and you can hear the sounds of the side rooms

The hotel is in need of some repairs. Seems like there maybe hasn’t been any upkeep to it. Our bathroom window would not close properly, bathroom door would stick on floor when trying to open/close. It looks like they have painted multiple layers over doors and latches to hide things. Window seals and floor around bathtub were dirty, seems like they have only been hitting the high spots during cleaning.

The hotel is in need of some repairs. Seems like there maybe hasn’t been any upkeep to it. Our bathroom window would not close properly, bathroom door would stick on floor when trying to open/close. It looks like they have painted multiple layers over doors and latches to hide things. Window seals and floor around bathtub were dirty, seems like they have only been hitting the high spots during cleaning.

Amazing city views, especially from higher floors and the rooftop penthouse. Located in a vibrant neighborhood with great food, nightlife, and subway access. Friendly staff and good service. Pet-friendly and offers free Wi-Fi.

Amazing city views, especially from higher floors and the rooftop penthouse. Located in a vibrant neighborhood with great food, nightlife, and subway access. Friendly staff and good service. Pet-friendly and offers free Wi-Fi.

The room was fine. Basic but fine.

The room was fine. Basic but fine.

Good lower east side location, great views (12th floor). Carpets in major need of cleaning. Trim in room around doors and windows and closets chipping and falling apart. Furniture rickety. Room in major need of makeover. Issues with elevator.

Good lower east side location, great views (12th floor). Carpets in major need of cleaning. Trim in room around doors and windows and closets chipping and falling apart. Furniture rickety. Room in major need of makeover. Issues with elevator.

There was only one bathrobe provided despite there being two of us, but when we requested hot water, a kettle and cups were promptly delivered, which was appreciated. The front desk staff were friendly and helpful throughout our stay. It’s evident that parts of the hotel have been updated while others haven’t, so the quality feels a bit inconsistent. We didn’t try the breakfast—$29 for a continental buffet seemed steep, and there only appeared to be black coffee available (no lattes or cappuccinos), though complimentary coffee is offered in the lobby each morning, which is a nice touch. The location is excellent—just a couple of minutes’ walk to the subway with plenty of great cafés and restaurants nearby. We especially recommend Caffe Vita around the corner. Overall, a convenient and comfortable base for a couple of nights, even if it lacks a bit of atmosphere or character.

There was only one bathrobe provided despite there being two of us, but when we requested hot water, a kettle and cups were promptly delivered, which was appreciated. The front desk staff were friendly and helpful throughout our stay. It’s evident that parts of the hotel have been updated while others haven’t, so the quality feels a bit inconsistent. We didn’t try the breakfast—$29 for a continental buffet seemed steep, and there only appeared to be black coffee available (no lattes or cappuccinos), though complimentary coffee is offered in the lobby each morning, which is a nice touch. The location is excellent—just a couple of minutes’ walk to the subway with plenty of great cafés and restaurants nearby. We especially recommend Caffe Vita around the corner. Overall, a convenient and comfortable base for a couple of nights, even if it lacks a bit of atmosphere or character.

Lovely hotel great easy place to stay while in New York City

Lovely hotel great easy place to stay while in New York City

Front desk people were great. The room smelled like mold. Very bad mold.

Front desk people were great. The room smelled like mold. Very bad mold.

The room and public areas were clean and inviting. The staff were friendly, pleasant, and professional. The hotel is convenient to transportation and was also walkable. We always stay at the Rivington when we visit family in Manhattan.

The room and public areas were clean and inviting. The staff were friendly, pleasant, and professional. The hotel is convenient to transportation and was also walkable. We always stay at the Rivington when we visit family in Manhattan.

Great location, loved the tub and shower. Friendly staff. Puts you "in" the city.

Great location, loved the tub and shower. Friendly staff. Puts you "in" the city.

I've been staying here for 3 years now whenever I'm in town for short stays. I really love the welcoming vibe; the front desk staff is always so kind and helpful. My only ding is that some of the rooms (lower floors?) are kind of run down and I've been hearing about their "renovation in progress" for all 3 years I've been coming here. The decor is kind of "1995 bachelor pad" but the beds and linens are top-notch and there's wine in the lobby from 5 to 7 pm. Overall, a lovely respite in a kind of janky, chaotic part of town.

I've been staying here for 3 years now whenever I'm in town for short stays. I really love the welcoming vibe; the front desk staff is always so kind and helpful. My only ding is that some of the rooms (lower floors?) are kind of run down and I've been hearing about their "renovation in progress" for all 3 years I've been coming here. The decor is kind of "1995 bachelor pad" but the beds and linens are top-notch and there's wine in the lobby from 5 to 7 pm. Overall, a lovely respite in a kind of janky, chaotic part of town.

Would stay here again!

Would stay here again!

Staff team is very friendly and welcoming. Bright red carpet in the hallways could be replaced. Room was neat and tidy. The lobby and bar are nice. Glad I had a higher floor, a friend on 3rd floor struggled with the noise.

Staff team is very friendly and welcoming. Bright red carpet in the hallways could be replaced. Room was neat and tidy. The lobby and bar are nice. Glad I had a higher floor, a friend on 3rd floor struggled with the noise.

The property was outdated and a complete rip off.

The property was outdated and a complete rip off.

Dirty

Dirty

Deep soaking tub was amazing! Staff as well ! I work in the hotel industry and they went above and beyond to make sure our stay was great !

Deep soaking tub was amazing! Staff as well ! I work in the hotel industry and they went above and beyond to make sure our stay was great !

Loved everything

Loved everything

For a NYC hotel, the room was super spacious. It had a sofa and center table along with all the other things.

For a NYC hotel, the room was super spacious. It had a sofa and center table along with all the other things.

Great balcony

Great balcony

Front desk was very accommodating. They had ironing board and iron sent to our room upon requesting. They also quickly fixed a TV remote issue. All went very well with our stay!

Front desk was very accommodating. They had ironing board and iron sent to our room upon requesting. They also quickly fixed a TV remote issue. All went very well with our stay!

✔️

✔️

Perfect!

Perfect!

Customer service was excellent, from front desk to everyone we came in contact with. We would stay again, in the future.

Customer service was excellent, from front desk to everyone we came in contact with. We would stay again, in the future.

Staff was unhelpful, bathroom shower had

Staff was unhelpful, bathroom shower had

I did not like that my card was 'declined' by the front desk —when I called my bank, they said they didn't decline any transaction from the hotel. Not sure what payment system you are using, but this was very inconvenient.

I did not like that my card was 'declined' by the front desk —when I called my bank, they said they didn't decline any transaction from the hotel. Not sure what payment system you are using, but this was very inconvenient.

give it a year. under renovation and the staff is inattentive and you can't even get your own ice and they never bring it to when you ask for it:

give it a year. under renovation and the staff is inattentive and you can't even get your own ice and they never bring it to when you ask for it:

Terrible pillows and inconsistent replenishing of towels etc. Friendly service staff.

Terrible pillows and inconsistent replenishing of towels etc. Friendly service staff.

The hotel has been nicely renovated. The only thing missing was an à la carte breakfast option or at least good coffee. They only offered a buffet with pastries and cold cuts. It would be great if they could serve quality coffee and simple breakfast options like eggs for vegetarians. There aren’t many places open early for breakfast in the LES—just coffee spots with croissants or muffins.

The hotel has been nicely renovated. The only thing missing was an à la carte breakfast option or at least good coffee. They only offered a buffet with pastries and cold cuts. It would be great if they could serve quality coffee and simple breakfast options like eggs for vegetarians. There aren’t many places open early for breakfast in the LES—just coffee spots with croissants or muffins.

I’ve stayed here before and really liked the room, however this time the AC was not working properly. The hotel sent an “engineer” who basically just looked at it and said there was nothing wrong with it when clearly it wasn’t cooling. Half an hour later we had to call back and ask them to just bring a fan as it wouldn’t cool past 75. Also all the furniture and bed is very low. For a king size room there was only one nightstand and no outlets close to bed to plug the fan in.

I’ve stayed here before and really liked the room, however this time the AC was not working properly. The hotel sent an “engineer” who basically just looked at it and said there was nothing wrong with it when clearly it wasn’t cooling. Half an hour later we had to call back and ask them to just bring a fan as it wouldn’t cool past 75. Also all the furniture and bed is very low. For a king size room there was only one nightstand and no outlets close to bed to plug the fan in.

Low level of cleanliness and 1 lift which took forever

Low level of cleanliness and 1 lift which took forever

Really nice place, with lots of stuff to do around. Of course being NYC no coffee in the room. But they do have FREE coffee in the morning in the lobby. That is if they don't run out. Will stay here again. Bathroom exterior windows are full size.

Really nice place, with lots of stuff to do around. Of course being NYC no coffee in the room. But they do have FREE coffee in the morning in the lobby. That is if they don't run out. Will stay here again. Bathroom exterior windows are full size.

nice service, nice staff, rooms are basic, need some work, but stil cool, clean, straight-forward,

nice service, nice staff, rooms are basic, need some work, but stil cool, clean, straight-forward,

Everything was great can’t wait to come back

Everything was great can’t wait to come back

The elevator didn't work due to lobby renovations and it was challenging to get up and down with workers sharing the lift. Otherwise, the stay was great - very easy to find, walkable neighborhood, great dining and drink options nearby. Loved it!

The elevator didn't work due to lobby renovations and it was challenging to get up and down with workers sharing the lift. Otherwise, the stay was great - very easy to find, walkable neighborhood, great dining and drink options nearby. Loved it!

This place was disgusting. I woke up with bites all over me. I had to move hotels the second night

This place was disgusting. I woke up with bites all over me. I had to move hotels the second night

I had a great stay at Hotel on Rivington. The room was neat, and the bed was very comfortable. The cleaning staff were friendly, and the rest of the team was respectful, supportive, and helpful throughout my visit. They made sure the TV captions worked and used texting for communication, which made it Deaf-friendly. The neighborhood is great—close to lively restaurants, bars, and coffee shops, and within walking distance to Little Italy. I really appreciated the service and the location. I would definitely come back again.

I had a great stay at Hotel on Rivington. The room was neat, and the bed was very comfortable. The cleaning staff were friendly, and the rest of the team was respectful, supportive, and helpful throughout my visit. They made sure the TV captions worked and used texting for communication, which made it Deaf-friendly. The neighborhood is great—close to lively restaurants, bars, and coffee shops, and within walking distance to Little Italy. I really appreciated the service and the location. I would definitely come back again.

Staff were great, just the property is far below average. We couldn’t work out if it was in the middle of a renovation, or had just completed a bad renovation.

Staff were great, just the property is far below average. We couldn’t work out if it was in the middle of a renovation, or had just completed a bad renovation.

Not very private, no sheer curtains, you have to close ugly brown curtains so people can’t see in. Over all dated and needs a refresh. We moved to a different room higher up for privacy the front desk informed me they are remodeling lower floors first. I’d come back but only after they remodel. Did not take make photos just the windows sorry!

Not very private, no sheer curtains, you have to close ugly brown curtains so people can’t see in. Over all dated and needs a refresh. We moved to a different room higher up for privacy the front desk informed me they are remodeling lower floors first. I’d come back but only after they remodel. Did not take make photos just the windows sorry!

The staff is extremely hospitable & the room size is generous which makes up for the shabbiness of the property. We stayed 10 days and only one elevator functioning the entire time. Midway through the stay elevator would not stop on our floor. We were relocated to a room that did not have as nice of a view. The bathroom is black tile, but a portion was repaired with white grout. The property does not merit a resort fee, nor being classed as Small Luxury Hotel by Hilton.

The staff is extremely hospitable & the room size is generous which makes up for the shabbiness of the property. We stayed 10 days and only one elevator functioning the entire time. Midway through the stay elevator would not stop on our floor. We were relocated to a room that did not have as nice of a view. The bathroom is black tile, but a portion was repaired with white grout. The property does not merit a resort fee, nor being classed as Small Luxury Hotel by Hilton.

Great hotel close proximity to SoHo and in the lower east side. Couldn’t ask for a better location I was able to make my meeting and shop while walking to my destination on a beautiful day in the city.

Great hotel close proximity to SoHo and in the lower east side. Couldn’t ask for a better location I was able to make my meeting and shop while walking to my destination on a beautiful day in the city.

The rooms are dated; missing baseboards, lights not working. My major complaint is that the heat didn't work, and it was cold. The hotel staff was great and they waived the additional fee, because the heat not working. I won't stay here again even at the low cost for the area.

The rooms are dated; missing baseboards, lights not working. My major complaint is that the heat didn't work, and it was cold. The hotel staff was great and they waived the additional fee, because the heat not working. I won't stay here again even at the low cost for the area.

Aammazing staff that are so accommodating (Karina/Amanda). Great location super walkable and close to East Village and SoHo. Will definitely be returning.

Aammazing staff that are so accommodating (Karina/Amanda). Great location super walkable and close to East Village and SoHo. Will definitely be returning.

The property is under renovation, we had to change rooms 3x due to noise or cold air coming through the windows… no restaurants were open.. only the freezing lobby for warm coffee in the mornings… the rooms do not have coffee makers… the fridges were almost warm. Until this place is completed which they said think 2 years I wouldn’t bother staying.. they charge for a 4 star and with only 1 elevator and everything else… I would stay elsewhere. On the positive the staff was very sweet and did their best to help everyone …

The property is under renovation, we had to change rooms 3x due to noise or cold air coming through the windows… no restaurants were open.. only the freezing lobby for warm coffee in the mornings… the rooms do not have coffee makers… the fridges were almost warm. Until this place is completed which they said think 2 years I wouldn’t bother staying.. they charge for a 4 star and with only 1 elevator and everything else… I would stay elsewhere. On the positive the staff was very sweet and did their best to help everyone …

Nice

Nice

A mirror in the bedroom would be good. Lift was slow

A mirror in the bedroom would be good. Lift was slow

The scaffold in front of the hotel made it look bad. Also, there was only one elevator working and it was very small. I’ve read reviews in the past saying it was only one elevator and that was months ago. They need to fix that. Also the hallway is a little dark and the red carpet makes it look prostitute-ish. The toilet wasn’t flushing properly. The two young ladies at the front desk seemed decent, no complaints about the staff. I wouldn’t stay here again. I would stay at another hotel maybe in Times Square that has lounges and rooftop bars in them. Also the balcony was locked. The hotel just didn’t seem fresh. It was clean but not fresh.

The scaffold in front of the hotel made it look bad. Also, there was only one elevator working and it was very small. I’ve read reviews in the past saying it was only one elevator and that was months ago. They need to fix that. Also the hallway is a little dark and the red carpet makes it look prostitute-ish. The toilet wasn’t flushing properly. The two young ladies at the front desk seemed decent, no complaints about the staff. I wouldn’t stay here again. I would stay at another hotel maybe in Times Square that has lounges and rooftop bars in them. Also the balcony was locked. The hotel just didn’t seem fresh. It was clean but not fresh.

Awesome location, very friendly staff, comfortable room, and OH THE VIEW 😍

Awesome location, very friendly staff, comfortable room, and OH THE VIEW 😍

I love the glass around I could see the night sky beautiful.

I love the glass around I could see the night sky beautiful.

1. Gorgeous view! 2. Comfy bed! 3. Close to many dining options, and subway! 4. Quiet despite location! 5. Awesome staff! But... 6. Poor lighting in room, but especially bathroom. 7. Bathroom was not updated or the cleanest - dim lighting made it difficult to tell whether things were dirty or just old. 8. Towels were very small (smaller than bath size) and only 3 were provided for 2 people. 9. Restaurant/Bar not open.

1. Gorgeous view! 2. Comfy bed! 3. Close to many dining options, and subway! 4. Quiet despite location! 5. Awesome staff! But... 6. Poor lighting in room, but especially bathroom. 7. Bathroom was not updated or the cleanest - dim lighting made it difficult to tell whether things were dirty or just old. 8. Towels were very small (smaller than bath size) and only 3 were provided for 2 people. 9. Restaurant/Bar not open.

Friendly staff and great location but really needs some maintenance

Friendly staff and great location but really needs some maintenance

Great location, close location to subways. Friendly staff. Overall the property is nice but the rooms still have carpets. They look old and had a few stains on them. The air quality in the room was also not great, and no fan in the bathroom doesn't help that situation.

Great location, close location to subways. Friendly staff. Overall the property is nice but the rooms still have carpets. They look old and had a few stains on them. The air quality in the room was also not great, and no fan in the bathroom doesn't help that situation.

Hotel on Rivington always makes us feel at home. Great staff with great rooms and views. Comfy accommodations. We try to go once a month and love every stay.

Hotel on Rivington always makes us feel at home. Great staff with great rooms and views. Comfy accommodations. We try to go once a month and love every stay.

Great space away from Time Square. Beds were incredibly comfortable and bathroom was more than enjoyable, especially the tub

Great space away from Time Square. Beds were incredibly comfortable and bathroom was more than enjoyable, especially the tub

Excellently

Excellently

My bathroom hot was dirty and I noticed it from the second I walked in there was spots. I also didn’t have toothpaste in my room which I feel like should be one of the main things in a hotel. The smell was terrible from the elevator to inside my room. The room smelled as if as if there was someone smoking a cigarette inside my room which made me have a huge headache all night. Staff was friendly which is a plus but no, I wouldn’t stay again.

My bathroom hot was dirty and I noticed it from the second I walked in there was spots. I also didn’t have toothpaste in my room which I feel like should be one of the main things in a hotel. The smell was terrible from the elevator to inside my room. The room smelled as if as if there was someone smoking a cigarette inside my room which made me have a huge headache all night. Staff was friendly which is a plus but no, I wouldn’t stay again.

The staff in the lobby were so friendly and helpful--seriously made it feel like home.

The staff in the lobby were so friendly and helpful--seriously made it feel like home.

Great stay, very accommodating staff, excellent location in LES. Would definitely go back again. Spacious room with separate front area perfect for traveling with a baby. Little things like having trash cans in stairwells also helpful. Comfortable bed with gigantic showers (best water pressure in NYC). Front desk super helpful with nice personal touches.

Great stay, very accommodating staff, excellent location in LES. Would definitely go back again. Spacious room with separate front area perfect for traveling with a baby. Little things like having trash cans in stairwells also helpful. Comfortable bed with gigantic showers (best water pressure in NYC). Front desk super helpful with nice personal touches.

Location is great (if you want LES activities and walkability), but the pot smell in the building was pretty intense and unpleasant. City views from the bay windows are awesome, but the wind blowing through windows that don't close properly is a bummer. If you know what you want it could be a fine choice, but don't expect serene luxury.

Location is great (if you want LES activities and walkability), but the pot smell in the building was pretty intense and unpleasant. City views from the bay windows are awesome, but the wind blowing through windows that don't close properly is a bummer. If you know what you want it could be a fine choice, but don't expect serene luxury.

The room was big and very comfortable.

Always a pleasure staying at the Hotel on Rivington. This is my home away from home when I come to NYC. Thank you for your kindness and amazing service.

Great for city fun

It is great to stay on the LES but the hotel has seen better days. Our room well sized for the area but showed wear and tear. A light switch did not work. WIFI was spotty. Some staff members were knowledgeable and helpful, others less attentive. For example, our key cards stopped working daily until one staff member changed the setting so that our key card would be valid to the end of our stay.

Stayed for a family wedding. Location is great and rooms stay quiet even at night. Hotel is in desperate need of a refresh. Lobby does not match the quality of the guest floors. Restaurant was absolutely delicious and worth visiting.

Furniture was a little shop worn but it was an incredible suite for the best price in the area.

Rooms were not clean. Light fixtures weren’t working and rooms- not well cleaned.

Staff was wonderful so if your looking for a place to stay in the lesz this is a great option

We had a great stay at the hotel on Rivington. Close to our daughter's apartment in the LES and tons of restaurants and bars. Area is lively with young people but also pretty dirty. There is no area to be dropped off in front of the hotel so that is a little inconvenient. They are renovating and the lobby, restaurant and bar are great! Our room was large with 2 double beds, a couch, desk and coffee table. The best thing is the view - floor to ceiling windows we just spent our time gazing out at the view. There are some rough things like one elevator, the carpet in the room is pretty dingy by the door and should be replace and our bathroom door handle was broken. But everyone was very nice here and the service was great. We will be back and can't wait to see how the renovations go!

The staff were great, that’s all I can say about the hotel that is positive.

Good size rooms for NYC, nice bathroom, body wash etc, super comfy mattress and pillows, fridge, safe, closet hanger space.

Our stay at the Hotel on Rivington was good despite a few cons we had to experience. The hotel only had one tiny elevator that was not working during our check-in, so we had to wait to use it and go upstairs. The onsite manager was nice about it and sent us a bottle of wine for the inconvenience. The same night we arrived the AC was not working and we didn't know until we slept an entire night sweating. We called front desk and they sent someone to come fix it. Our window also was difficult to close so I called the front desk around 11pm to have someone come close it and no one arrived. Despite all of this the room was very clean, bed was huge and super comfy and my best friend who we were celebrating had a great experience!

The staff is so friendly and accommodating

This was our second stay at this hotel. Both times I was impressed with the room size and layout, the staff's friendly demeanor, and the excellent showers. This time we got the soaking tub, and it was clean and almost too big. I wouldn't bring my kids here- this place feels more couple oriented, which is just what we wanted.

Construction in the lobby and only one functioning elevator hampered an otherwise nice stay. Elevator would occasionally take over 10 minutes to arrive and seemed to be heavily used by staff.

The staff were pleasant and very accommodating. Great location and affordable.

Front desk staff.. professional and respectful.. very attentive to your needs as a guest!! Love this property!

Hotel is undergoing renovation. One elevator is operational. Need to change in-room HVAC filters. Noise from neighboring doors closing is loud. No in-room coffee or tea. Mattress not great.

Property is solid. A little outdated but great location in the middle of LES.

Such a great hotel with a beautiful lobby and our room was large!

Wished there was a better privacy window for the shower that had a view. Refrigerator would have been amazing to have in the room, there was no iron in the room as well. Missing tiles and certain walls had unfinished boarding, balcony did not lock

Fantastic location! Wonderful service! Highly recommended!

rooms are spacious and have excellent view from the giant windows. property doesn't have in room dining- Front desk staff is excellent!

The place it's self is an icpn

I called and told them it was my anniversary I got to the room they had the balcony doors bolted shut no access… I called to find out why they told me that they can give me a upgraded room for a $70 charge to guarantee a door that opens because they’re doing renovations… the rooftop is now only for private parties which was not mentioned

Amazing hotel.

Hotel needs to be renovated. The beds are absolutely awful and the man at the front desk even agreed and told me they are very old beds. Also, the hallway had no lights and felt very dangerous walking in the dark From the elevator to the room, the elevator inside looks like something from a prison and pretty much everything besides, the lobby in the new restaurant looks very outdated. We also had an opened window that we had to figure out how to crank shut. The pictures are very misleading as this has not been renovated.

The hotel was conveniently located,had really comfortable beds and great water pressure. The bar was fun. Service was great

I’d definitely stay here again. The employees at the front desk were helpful and friendly. The room was spacious and clean. Bathroom was large and shower had good water pressure. Convenient location. Only suggestion I’d have is it would be great if there was a small table or shelf on both sides of the bed.

Rooms were a bit stuffy, almost seemed there was smoke damage from indoor smoking. Furthermore, there were a few nights where other guests were very noisy during late hours of the night. Other than those 2 issues, it was a very good stay.

the location of this hotel is amazing: right in the thick of the lower east side. the staff were super welcoming and personable. when i requested the "quietest room" they delivered (note: the hotel is only a block away from two major streets, bring your ear plugs). the new restaurant in the lobby is AMAZING modern japanese, the staff there super knowledgeable and the food yummy. the only real downside is the condition of the building: this place is about 20 years past a total renovation. from the walls to the windows, every inch needs to be gutted and replaced. what was once a modern building is now a sad, old and shabby one. it saddens me to see the current state. the roof top is closed, the gym doesn't have one machine that works, the infrastructure is in shambles. if you are concerned with cleanliness, this is probably not the hotel for you: not one of the pieces of art, the closets, the windows or walls has been cleaned in ages. other than that, we totally enjoyed our stay!!

please note there are many homeless around the area

A great little hotel hidden by scaffolding and flanked by the ubiquitous NYC rats. Don’t let the exterior stop you from booking. It’s cute as a button inside with friendly and attentive staff that’s eager to help you. The room was spacious and the view was excellent. The only negative about the property are the beds which are futon style mattresses on a platform which are very short (I’m 5’6’) and have no inner spring so they aren’t supportive. The fabulous water pressure was a welcome treat. Excellent storage in the room which was a bonus.

Very nice hotel overall. The view from the 16th floor was spectacular. The bed was very comfortable and the room had enough space. Front desk staff was very helpful and friendly. But the response time when something was ordered to the room was not prompt enough. No coffee at the hotel but there are enough coffee shops close by. The area seems a little unsafe but there are enough places to eat or grab a drink close by. I was very satisfied with this stay and would recommend it to anyone.

Very convenient location and very close to the metro

The staff was absolutely amazing!! They were so kind, caring, and thoughtful! This is the best hotel in the lower east side! I highly recommend it to all travellers and am looking forward to returning soon!

Terrible worn out memory foam mattress ruined an otherwise nice room

I have been staying at the Hotel On Rivington for 20 years since they opened. I'm not sure if it's under knew ownership but our most recent stay was awful. We will not be staying there again. The lobby was under construction and we were given no heads up, the staff was completely uncommunicative and not helpful about the many inconveniences that popped up during our stay. Very unfortunate.

Definitely a slightly outdated hotel but overall a nice place. My friends didn’t like their room but our room was fine. Staff were super friendly and they’re updating the hotel a bit. Lounge area is really nice and quiet with wine hour. They just opened a restaurant on the day we checked out unfortunately but looks super nice! They are definitely updating. Hoping they update the rooms and elevators. Only one elevator was working but it did end up getting fixed. Overall place was decent and spacious for the price.

The staff was great and my room was spacious and comfortable.

The front desk staff are absolutely amazing. Professional, courteous, and knowledgeable. Wonderful

This hotel is under a lot of construction at the moment so there is no lobby or ambiance of any sort. The hotel rooms are very dated (hardly any outlets no USBs, phone doesn’t work) but spacious which is rarity in nyc. Service a little bit or miss as the phones didn’t work in the room, housekeeping still rap on the door when it says do not disturb, and they don’t let delivery folks up to drop off things at your room or bring them up themselves. The wifi is problematically slow to the point where I couldn’t do meetings from my computer. The staff at the front desk was very nice though.

İt was ok

Friendly staff, but otherwise not recommended. Very desirable location on the LES, which is likely why they feel like they can charge these rates. But the interior was thrown together as cheaply as possible in an attempt to look trendy. Exposed drywall in the room; walls with cheap paint that's covered in spots, marks, and handprints; dirt and dust in the hallways and elevator; cheaply made light switches that don't work; outlets in weird locations and missing in convenient ones. Construction may be sound but appearance is slapdash, doesn't feel clean, and reflects no pride of ownership. Will not stay ever again.

The neighborhood is eclectic and artsy… we found good food and shopping near the hotel. The hotel is also opening up an upscale Japanese restaurant in its hotel, keep an eye out for the end of April, from what their manager noted. No other hotel staff in NYC will give you the same kind Of care and attention than the Rivington staff!! For Travel Reference: We flew into Newark and took the train to Penn Station and it cost about 20 dollars each person. On our way back home we took an Uber and it was about 100 dollars on a Monday. Hope this helps!!!

The staff was friendly and helpful, but were unwilling to give us a different room or a refund stating that they've tried to work with Expedia to update their pictures and make it clear that not all rooms are afforded the view represented on the website. They did waive their facility fee of $35 per day for use of the gym, lounge (help yourself coffe/tea and a few couches overlooking the view we did not get) and wifi. Those amenities should be included in the price. It was nice of them, but it did not compensate us for the disappointing stay.

We really enjoyed the 20th floor lounge. We had an early flight into JFK so our room wasn’t ready. We were able to take a nap and rest up there, enjoying the beautiful views and hot chocolate.

Overall the hotel felt like it is in need of many repairs. The rooftop lounge has an amazing view but is not really staffed most of the day. Also if you get a room called "city view" you may be facing airshafts if you are on the 7th floor or below. But it it definitely checks the box for trendy LES boutique hotel.

Rooms are clean and spacious, but need a bit of maintenance. Staff really not helpful or welcoming. Decent for the price!

I've stayed at this hotel before, I love the location and size of the rooms. The last time I stayed here I did think the hotel was in a bit better condition. I also love how they used to have le labo products, but now they do not. The free wine hour is nice though.

The hotel was 2, maybe 3 stars at most. Not 4 like it says online. The shower smelled like mildew. The carpets looked like they were put in as a diy project and not by a professional. Everything about the hotel from the walls, to the flooring to the shower tiles looked like the hotel took the cheap way out. The bed was comfortable though!

I liked that there was a parking garage close by. I liked the 20th floor to wait in for our room to be ready!

The staff at Hotel on Rivington were gracious with all my requests. Though the hotel was under renovation, there were minor kerfluffles. I’d have liked a coffee maker in the room, but there was coffee in a comfortable lounge with a great view, so it worked out! Will consider staying again!

We got to our room and we were so impressed with the incredible sweeping views of New York City. Hotel on Rivington is one of the few tall buildings in the lower east side so the views are pretty spectacular. We had a quarter room and I was impressed with how spacious it was for a New York hotel room. The LES has some incredible bars, restaurants clubs, etc. and especially on the weekend, the sounds of revelry can be noisy for those not used to living in an urban city. If you need absolute quiet, i would recommend picking up earplugs. There’s even a 20th floor event space, lounge space that is available to all guests where they serve coffee in the morning and wine in the evening. Overall, great stay, great views, great time in NYC.

Staff was courteous and helpful. Super nice and fixed a window issue immediately. In all, I think the hotel was priced fairly for NYC, except for the ridiculous “resort fee,” which I know is standard many times now but here really just means coffee on the top floor (no coffee in room) and a gym.

Very nice room

Access to 20th floor should be extended till 12am

The Lower East Side is a great corner of NYC to visit and the Hotel in Rivington is an ideal place to base yourself. Although the hotel’s facilities are pretty basic, the room was huge for a city hotel and very comfortable. The wine happy hour is a nice touch, especially up on the 20th floor even if the space is barren of atmosphere. The amazing thing is how good of a deal the hotel is. Stay here and you’ll have a lot more money to enjoy a great restaurant.

This is my go-to hotel in New York. It’s good value for money, great location and the beds are very comfortable. The only disappointment this time was that the hotel was under construction so the lobby and restaurant were closed. The bathroom this time was also poorly lit and there was no mirror in the sleeping area. Despite this I would still stay there.

Everything was great

Big Rooms. Great View! Nice bathrooms. Quality of the interior construction is not great for the room I was in.

Overall a good stay but the hotel is very old

I was impressed by customer service and room spaciousness. It’s a hidden gem in NYC. City view from my room is amazing.

Great location, excellent for a quick overnight stay. The hotel is undergoing a long due renovation. Depending on what floor your room is located on the room may be tired and in poor shape. We had to complain about the first room they put us in on the 4th floor. The staff quickly upgraded us to a room on the 16th floor with a spectacular 180 degree view of the city.

We always enjoy staying here. Lovely and welcoming staff, clean comfortable rooms and in our favorite part of the city.

The hotel was very outdated . The room was not like they have in the pictures . Room was dirty , broken furnitures . The walls were cracked , paint peeling . Noise coming heater , and other mechanics kept me awake all night . Plus the walls are very thin can hear everything the other rooms . I have never been so disappointed in a booking .

In the sheets had stains, cracks in the walls and outlets, bathroom vents full of dirt & dust. Lastly, I booked the room 2 days before checking in and noticed they lowered the price on all the channels. Since they wouldn’t let me leave without charging me after discovering the terrible condition of the room, I asked to at least honor the rate ($200 lower) they were charging for the day…of course they refused that as well. There are plenty of better options in the area, don’t waste your money with this place until they renovate.

Great Hal would definitely come back and also highly recommend to anyone coming to New York. Loved the room beautiful rooms