Hotel Hayden

Exceptional

My room air conditioner was not cooling properly

The location was very convenient. It's in the lovely "flower market" area, and stepping out each morning to the beautiful flowers was really nice! One of the main subway lines has a station about a 5 minute walk. The room was very clean, the staff was very helpful and friendly. I was able to drop off my luggage well before check-in, and also at the end of my stay until I was done with my business in the city. The breakfast is continental style: pastries, fruit, coffee / tea.

Location Breakfast

Very good

AC didn’t work. Gym had 1 machine that did not work. Business center was 1 desk. $40 dollar resort fee for no amenities and the free breakfast were some store bought muffins. Will not stay again.

Cleanliness. Decor. Upgrade. Handicap shower made bathroom a wet room.

Not well maintained Nearby where I was goong

Overall a great place to stay. We had one issue where the AC went out and asked the front desk early in the morning to send an engineer, and had to ask again at 10PM but it was ultimately resolved. Otherwise 5/5 stars.

Staff was friendly. Air conditioning was spotty. Breakfast was minimal.

Room cooling system was not working, despite multiple complaint issues didn't resolved. stay was very uncomfortable.

The location is great. Whatever reviews you are reading that lead you to believe that this hotel is a value, it's only a value if it's 55° outside. Because the air conditioning does not work at all. And if you read reviews you'll see that that is not an isolated incident, and it's not one room, it's the entire place except the lobby. So you'll walk in the lobby and think oh this is going to be great, but it's not. Don't trust that. If you want to be hot or freezing cold, stay here. Otherwise find another place that represents itself accurately. This is not a value!

In the flower district, so beautiful flowers line the sidewalk every morning. The staff was very friendly & able to store our luggage as we arrived early. Very close to multiple subway lines, so easy to get around. There was no safe in our room and our A/C unit rattled. There was also a high pitch noise & we couldn't figure out where it came from.

Terrible stay. No air fridge broke

The location was excellent, the room was nice. the breakfast was disappointing even for a typical continental breakfast. I wish I didn't pay an extra for it.

The room is big and very clean, bathroom inside and clean as well, bed very confortable too. For what I paid it was fair.

Didn't have time for breakfast.

Exceptional

Good

Pleasant

The staff, location, housekeeping total value for money. Breakfast had very limited options. We had breakfast only once during our 1 week stay and were quite disappointed. AC wasn’t working properly. The room wasn’t getting cool enough.

Exceptional

Very nice and clean, spacious and good location. Too hot!

This hotel is a great choice as location, being situated in Midtown Manhattan, easy to access by walking or by metro on the best places of NY. Just 10 minutes from Empire State Building or Times Square, 3 metro stops till Central Park, direct bus to the MET Museum, the Path directly to Jersey City. So, this is a great choice for first timers in NY that want to experience all at once:) The breakfast....is not what it should, especially if you come from Europe will be very dissappointing. Only sweet stuff offered,mainly pastry, even the yogurt was sweetened, nothing salty, this really can be improved for the future.

Location was good, and the price reflected the location. Room was clean, elevators worked great, staff was nice. Breakfast was a bit lackluster, wish there would've been a better assortment of food. Hot food would be really nice.

I enjoyed my stay at Hotel Hayden , its was a nice hotel good enough for a good night sleep after walking 20k steps a day. The hotel is close to the subway station and Madison square garden it was easy to get around. Will book again in the future

Location and people that work in the hotel. Expensive for What they are offering.

Exceptional

Great at taking a $100 security deposit, mysteriously slow at returning it. Multiple follow-up messages and I'm still waiting for money that shouldn't have been kept in the first place. Of course nobody replies to my messages and it's been over a month after my checkout. Room was ok, but the checkout experience feels like a subscription service nobody signed up for. 0/10 I don't recommend staying there.

The location and cleanliness. Also, I loved that the hotel was in a quiet area. I liked the small gym and continental breakfast as well. Showers need two doors or the floor gets wet. The air conditioner could have been a little stronger.

Location Extremely disappointing stay at Hotel Hayden (May 18–21). The air conditioning did not work in either of the rooms we were given, and hot water in the shower was either absent or only slightly warm throughout our stay. We reported the issues immediately, but they were never properly resolved. Breakfast was also far below expectations — very limited selection (only croissants, yogurt, and coffee). Overall, the hotel failed to provide basic essential amenities, which significantly affected our comfort. Would not stay here again.

Superb

Great location

Very good

Great fluffy pillows and a great location Continental breakfast wasn’t very good. They didn’t even have any juices

Location Room floors were dirty. The rooms have thin walls. You can hear next doors conversations

I liked its location and comfortable room The breakfast is too simple and the bakery isn't good.

Booking.com is terrible. You sold me a room that was unavailable. You charged me thousands of dollars, and when I get to the hotel, they don't have my reservation. I was on a work trip and on a tight schedule, so I had to jump through hoops to find another hotel for me and my colleague. It cost us more because it was a last minute booking. The customer service wasn't particularly helpful either. I had a terrible experience with Booking.com, it's an unreliable service. Booking.com is terrible. You sold me a room that was unavailable. You charged me thousands of dollars, and when I get to the hotel, they don't have my reservation. I was on a work trip and on a tight schedule, so I had to jump through hoops to find another hotel for me and my colleague. It cost us more because it was a last minute booking. The customer service wasn't particularly helpful either. I had a terrible experience with Booking.com, it's an unreliable service.

Booking.com is terrible. You sold me a room that was unavailable. You charged me thousands of dollars, and when I get to the hotel, they don't have my reservation. I was on a work trip and on a tight schedule, so I had to jump through hoops to find another hotel for me and my colleague. It cost us more because it was a last minute booking. The customer service wasn't particularly helpful either. I had a terrible experience with Booking.com, it's an unreliable service. Booking.com is terrible. You sold me a room that was unavailable. You charged me thousands of dollars, and when I get to the hotel, they don't have my reservation. I was on a work trip and on a tight schedule, so I had to jump through hoops to find another hotel for me and my colleague. It cost us more because it was a last minute booking. The customer service wasn't particularly helpful either. I had a terrible experience with Booking.com, it's an unreliable service.

Location was one of the big reasons this location was picked. We were near all the big attractions. Only complaint I had was that the ironing board didn’t work and the iron wire was too short. Other than that no complaints.

location location location ! Friendly staff price quoted on booking.com web site was not accurate to actual cost ( even before addon s and taxes). Booking .com misrepresented cost per night. Bathroom sink was clogged. Room was very very small for 2 people.

location location location ! Friendly staff price quoted on booking.com web site was not accurate to actual cost ( even before addon s and taxes). Booking .com misrepresented cost per night. Bathroom sink was clogged. Room was very very small for 2 people.

Location was one of the big reasons this location was picked. We were near all the big attractions. Only complaint I had was that the ironing board didn’t work and the iron wire was too short. Other than that no complaints.

Breakfast

Everything Breakfast

Rooms were not clean. we switched three rooms and finally gave up. first room was filthy with hair, they gave us a suite for the night and it was certainly more roomy but still not that clean. third room, air conditioning did not work and was dirty. breakfast was mediocre at best. the hotel staff was pretty freindly, esspecially the door guys. essentially this hotel was once pretty nice, but has not been maintined at all, and is poorly cleaned.

Superb

Very good

Very good

Good

Exceptional

Good

Very good location, clean room, and friendly, helpful staff.

This property is a bit worn but very comfortable. Comfy bed with nice linens, clean, air worked fine, nice staff. Breakfast bar and decent coffee in the rooms. The restaurant/bar is closed for renovation which was disappointing. The location is great. It is on the lower end of expensive for Midtown NYC. I would stay again.

Good

The same thing every day for breakfast. No juice strictly coffee tea and pastries with some fruit and yogurts

Clean close to events The same thing every day for breakfast. No juice strictly coffee tea and pastries with some fruit and yogurts

A bit more food at breakfast

A bit more food at breakfast

Exceptional

Had a pleasant stay !

Very good

Really enjoyed our stay, great location and grate value for money only thing they could improve was a hot breakfast as this would have been the cherry on top, many thanks Hayden team ❤️

Exceptional

Perfectly fine mid level hotel. Only gripe was a bit of a bleach smell in the room. Included continental breakfast was simple but a nice perk.

Overall a good experience. Clean environment and responsive staff all at a reqsonable price.

The hotel is in a great location to see local attractions and there is a subway stop on the corner. I would stay here again for sure!

Room needed painting, and a lot of updates. If youre planning to barely stay in the room, itll be just fine. However, if you plan on staying in the room, it leaves a lot to be desired (not a very pleasant looking room). One of the notable negatives was the iron having this sticky looking brown residue on it - called the front desk to get a new one, and someone swapped it out within a couple of minutes (thankful for how quick of a response i got), but then when plugging in the new iron, it didnt work- so the clothes i needed to iron where left wrinkled. The morning breakfast is very minimal, but its all you can eat so that was nice. The staff were neutral which was also pleasant- no one was rude. Wouls i stay here again, possibly, but not planning on it.

The location is good, in the flower district right between 28th st stations on the red and yellow lines. Convenient to Times Square, MSG and Theater district. For your average NY hotel room the room is pretty spacious. The bathroom has some counter space which a lot of NY hotels don't. Bathroom was fairly spacious as well. Curtains were blackout which is nice. Has mini fridge but it's on smaller side I'm very picky about beds I would say this one was ok most people would prob say comfortable. Noon check out time vs 11am which is nice The hotel Wifi really was not the best. I was on Third floor and was barely getting service strong enough to play a video. I would have serious concerns about trying to use it for work related things that requires strong connection. The shower is one of those half glass wall no door things so the bathroom floor tends to get wet no matter what you do

Our room’s AC made very loud noise during 2 out of 3 nights. The bathroom will not flush for 2 days and I had to fix it myself. Made several complaints. We had 2 almost sleepless nights and the staff was not helpful at all. Will not recommend this place.

room Air conditioning was not working, and it was hot

I’m very happy with my start. My room was a little warm as it was hot this time of year. They did send someone up to help fix the AC unit which was much appreciated.

Decent for the price, and only a short walk to Penn Station.

I checked into this hotel and the staff was very nice and courteous! I had an issue with the window where it wouldn’t shut and they came up the room within 10 minutes and fixed it and they got the window shut and the maintenance guy was very nice! The room was small but clean. My only issue is when I sat on the bed is folded in half.! and sleeping in the bed at night it was like a big sinking area in the middle as if somebody that weighed an exorbitant amount of weight slept there for five years. I feel like I was sleeping in a hole.! I think that they need to get new mattresses! The bedding in my room at lease was not that good. The bed mattress when you sit in the middle of the bed you sink into the middle.

The AC was not working, they did not resolve the issue. There was no manager on property to address the issue, could not contact with manager, they did not resolve our complaint, I did not get my money back for the uncomfortable night or a discount.

Breakfast is not 4 stars

The breakfast was fine. The room had a leaking sink (fixed quickly), broken air conditioning (not fixed despite repeated criticisms from us) and no security box in the room. The front desk claimed to be fixing these problems but no one ever came to deal with them.

The “breakfast” is simply a few supermarket pastries. And the gym is a very small room in the basement with a couple treadmills and a bike, barely any space.

Very clean. Our only problem was that the bed moved around including coming up off the ground if you sat on the end of it.

Shower was ok, bed was ok not the comfiest

Overall we had a lovely stay and the staff was great. The bed was very firm but also not very stable? And the bedding was very very thin. The temperature of the room was difficult to get right. The shower does not have a door and the toilets did not have a good flush. Location was amazing, very close to the subway and the street it is on is not too busy. You are in the flower district so for most of the day plants are covering the sidewalk but I loved that. The staff was lovely and very helpful. It was really just the room that wasn't the greatest, which I guess is a pretty big deal when you're talking about a hotel.

Poor experience, staff not helpful, left with no towels one day. Should be a 2 star hotel

no free bottled drinking water in the room, no disposable sleepers, no bathrob

Overall a pretty mid stay. Would not come back. Our room key stopped working every day (which required trips back to the front desk for reconnection). Breakfast was not impressive (we skipped it every day) and in general the hotel is run down. The room was pleasant and fairly clean. Staff was polite and kind but seemed overwhelmed at times.

I liked that the hotel was in a short distance of the MSG arena. My boyfriend and I was there for a Knicks game and the location of the hotel made it very convenient to walk to the arena. Basically the price of the room did not match the actual value of the hotel. The bed was a good size for my boyfriend and I however it squeaked so much during the night it made it uncomfortable to sleep. Also, I did read the reviews, I do not know if I read all of them BUT the bathroom shower only has 1 door! I never seen that before it was very weird. We also did not do the free breakfast until the last day but when we did it was very underwhelming. I just assumed it would be better breakfast (eggs , bacon, fruit, juice, etc) it was store brought muffins and fruit that was kinda beaten up.

They should invest in better pillows. They were not comfortable at all.

The location was great! The room could use some maintenance. The usb plugs did not work, the shower handle was not affixed to the wall and fell off if not careful and the flooring and floorboards were warped and damaged.

It was very clean. Continental breakfast was nice. 28th St is just a lovely stroll because of all of the florists and arborists lining the street every day. But.. I love the elevators. They’re fast and well programmed. Left elevator programmed to stay on 9th floor to wait for down requests, and the right elevator always on ground level for folks going up. They’re lightning fast, too. Sounds silly, but getting up and down from the high floors multiple times a day, you grow to really appreciate this. Not a thing. It was a lovely stay.

It was a calm nights, Easy assembly walking area, and Front desk staffs! Any requests for towels, rugs and etc was always on point! The bed was very creaky, The design for the shower was horrible so much water kept going out, The breakfast was literally muffin, croissant & coffee — Please keep the furniture up to date and breakfast with better variations. Please trained your maintenance staff to not BUST THROUGH THE DOORS if there isn’t any answer. We had three incidents with cleaning lady and maintenance guy open the door with no response. Please take consideration that it doesn’t hurt to take a few minutes to response, it was absolutely uncomfortable when people just try to bust in without consideration of wait. We were there the whole time and each time was the same response from them.

The location was great the staff were all very pleasant! The also were able to hold the luggage till our flight which we really appreciated!!

Warm and friendly staff. Very convenient location. Reasonable price. I wish their breakfast included hard boiled eggs or some other good protein.

The staff were incredibly helpful and kind. They made our stay in New York a wonderful experience

Since the heater in our room doesn’t work, they move us into new rooms. However in next day, they deactivate our keys in the middle of the night without notice, and tell us to move back into another room. Truly unprofessional and bad service.

The room was clean it was a continental breakfast the air conditioning worked but it did not blow as cold as it could have but it was tolerable

Room was clean CT

Hotel is very well worn, definitely needs an update. Cleanliness was just OK no complaints, but it wasn’t amazing.

Hotel Hayden is in serious need of renovations. WiFi was slow and spotty, carpets worn, closet doors missing, drawers broken, mini fridge iced over, My room was broiling hot in Spring (despite having the AC on) and my friend's was freezing (despite having the heat on) and the elevator had a mind of it's own. The best things I can say are that the staff was really nice and the rooms were pretty clean.

Our stay here was pretty good. The breakfast was quite dissappointing because they only had fruit & yogurts basically besides the coffee bar. The rooms were clean and so was the bathroom. Our bathroom did not have a shower door but I do not know if that is just how they are designed. Staff was amazing. They all greeted upon arrival each time and even had a doorman opening the door of the hotel. The elevator were a bit slow but I did like the function they have where you have to have a key to go on any of the floors. Overall great experience.

Everything was great, but i wish there was more options for breakfast, like eggs or sausages.

Pet friendly, staff was amazing, great stay for New York at a great price. My service dogs were slightly overstimulated for New York, which I did not anticipate, being able to take them back to the room with myself and the other person in need of a service animal and get rest and decompress was so valued at this hotel. Great location! Tons of little restaurants across and down the block. Empire State building is around the corner. A few subway entrances were very close. 10/10 recommend this hotel. We had 3 rooms total for our group.

Everything was good no to much noise breakfast was good. The room was clean a bit outdated but it was comfortable. Staff was super friendly and helpful.

Clean, modern room. Friendly staff. Gym is tiny and breakfast limited, but would stay again.

Clean and friendly small and cozy rooms.

The staff is polite and helpful. The breakfast is very simple, consisting of coffee and a single variety of yogurt; the only food options are pastries—croissants, Danishes, and muffins. On a cold morning, one really craves a hot meal—preferably something as simple as fried eggs and/or waffles. The lighting in the dining area was surprising: a very cold, bluish light that makes it difficult to wake up—it feels as though you are sitting in the twilight, especially since there are no windows.

The staff was trying to charge extra money and did a horrible job explaining why. The manager, and regular staff were not on the staff page at all! The rooms had towels falling apart and the TV continue to read no signal. An engine engineer was called to my room because the heat and the air was not working properly. This hotel charges for Wi-Fi, ice, paper, continental breakfast, and I didn’t use any of it! This hotel needs to be investigated ASAP. This was the worst day of my life in the last 30 years of me traveling! This hotel needs to be investigated and inspected ASAP!

Clean room. Great staff. Good location.

yes

The room was basic, but clean. The beds seemed very old and very broken in. Pillows were not comfortable, woke up every morning with a stiff neck. The amenities were very basic. No vending machine, no place to get a drink of any kind. The Continental breakfast consisted of bagels or muffins and yogurt. The staff was very friendly. Close to MSG, but it felt like you were on the edge of the bad part of the city. I definitely wouldn't let my wife or children out alone there at night.

Bad

Bed had a hole in Ty mattress where I slept on the first night, rooms are so little I felt claustrophobic, rooms are big enough for two, staff it’s awesome and so amicable, the breakfast guy from Colombia OMG he is the reason why I would come back, happy person great energy

Great price. Hotel was clean and well priced for the area. The heat didn’t work great and I was cold throughout the nights. Breakfast was sparse, but the Bagel Pub was right down the street.

The room was decent and the staff are friendly. The only one negative about is that i was shocked that there is a facility fee of $42.50 that the staff told me when i checked out. It was never mentioned that there is a facility fee??? I think i was robbed it was a false ad on their part. And what is a facility fee?

I styed in this hotel for 4 days, i have found the break very very average and nothing suitable for asian specially for South asian.

Room was ok but there were no extra blankets and the heating did not work sufficiently meaning none of had a good night's sleep. Breakfast was ok but calling it a full continental breakfast is a bit misleading. Hotel was clean and staff friendly and helpful

Room was ok but there were no extra blankets and the heating did not work sufficiently meaning none of had a good night's sleep. Breakfast was ok but calling it a full continental breakfast is a bit misleading. Hotel was clean and staff friendly and helpful

The only problem the room was cold but they give me a heater

The only problem the room was cold but they give me a heater

Reasonable and affordable

Reasonable and affordable

Beds sooo bad Breakfast poor! NOT 3-4 star hotel!!!! Meyby 2

Beds sooo bad Breakfast poor! NOT 3-4 star hotel!!!! Meyby 2

Good room, nice staff, had a clogged sink and they fixed it quickly

Good room, nice staff, had a clogged sink and they fixed it quickly

Heat didn’t work overnight with temps around 10, room dropped to 60 or so. Desk chair was broken. Sink drains slow, shower had only half a door. Only ice is in grimy basement. Just overall lipstick on a pig setup. Avoid

Heat didn’t work overnight with temps around 10, room dropped to 60 or so. Desk chair was broken. Sink drains slow, shower had only half a door. Only ice is in grimy basement. Just overall lipstick on a pig setup. Avoid

Staff wasn’t helpful with an issue I had

Staff wasn’t helpful with an issue I had

It was a great stay thank you … the service and staff was very welcoming

It was a great stay thank you … the service and staff was very welcoming

The room didn’t have any heat. The staffs only solution to the problem was giving us a space heater which didn’t raise the temperature in the room because the closed windows had a strong air flow coming from the crack it was -7 degree outside that night. We asked for more blankets but because the whole building had no heat they ran out of blankets

The room didn’t have any heat. The staffs only solution to the problem was giving us a space heater which didn’t raise the temperature in the room because the closed windows had a strong air flow coming from the crack it was -7 degree outside that night. We asked for more blankets but because the whole building had no heat they ran out of blankets

No. My reservation was change, from double beds to a king bed room for an handicapped preson. Shower had no curtains or glass door. 4 guest adults 1women 3men. The heat not working properly. Call maintenance, came to fix heat,then we return to room.heat blowing cold.There was no more heater.we slept wth clothes on. They ran out of blankets. Half of hotel had heat problems . The worst stay in newyork city.

No. My reservation was change, from double beds to a king bed room for an handicapped preson. Shower had no curtains or glass door. 4 guest adults 1women 3men. The heat not working properly. Call maintenance, came to fix heat,then we return to room.heat blowing cold.There was no more heater.we slept wth clothes on. They ran out of blankets. Half of hotel had heat problems . The worst stay in newyork city.

Nice

Nice

Staff was helpful when they noticed that hotel.com had double booked me in their system and charged me twice. Location was very convenient

Staff was helpful when they noticed that hotel.com had double booked me in their system and charged me twice. Location was very convenient

AC did not work at all

AC did not work at all

The staff was courteous. But the bed was very uncomfortable, we didn’t have full size pillows and the bathroom shower glass was so small the water would go out all over the floor. The complimentary breakfast was just pastries. It’s a beautiful place and location.

The staff was courteous. But the bed was very uncomfortable, we didn’t have full size pillows and the bathroom shower glass was so small the water would go out all over the floor. The complimentary breakfast was just pastries. It’s a beautiful place and location.

Had a great time with my bestie!

Had a great time with my bestie!

the wifi in the room was also very spotty on my phone but worked better on laptop

the wifi in the room was also very spotty on my phone but worked better on laptop

The room was neglected; the heater didn't work and overall, a horrible hotel

The room was neglected; the heater didn't work and overall, a horrible hotel

room was nice. could not connect to wifi the entire time I was there. Called the desk and was offered really no solution or anything. the person on the phone offered absolutely no help and said he could change my room. I was halfway through the stay and it was literally just the wifi not working. I just would have wanted a bit more troubleshooting or something not a room change.

room was nice. could not connect to wifi the entire time I was there. Called the desk and was offered really no solution or anything. the person on the phone offered absolutely no help and said he could change my room. I was halfway through the stay and it was literally just the wifi not working. I just would have wanted a bit more troubleshooting or something not a room change.

Very clean room, hotel staff took care of us very well ! They are kind and greeted us every time we walked in and out.

Very clean room, hotel staff took care of us very well ! They are kind and greeted us every time we walked in and out.

Horrible bed. It felt like sleeping on concrete with a plastic sheet. The thermostat did not work. Had to open the windows for fresh air. Room was not clean. Overall, a very bad experience. Would not recommend this hotel to anyone. Just horrible.

Horrible bed. It felt like sleeping on concrete with a plastic sheet. The thermostat did not work. Had to open the windows for fresh air. Room was not clean. Overall, a very bad experience. Would not recommend this hotel to anyone. Just horrible.

Had a heating problem but they provided space heaters for the room

Had a heating problem but they provided space heaters for the room

Room and hotel was spotless, staff was friendly and responsive. They cleaned and made the bed/room daily. Great value in NYC.

Room and hotel was spotless, staff was friendly and responsive. They cleaned and made the bed/room daily. Great value in NYC.

After going to my room, I found there was no heat, and cold air my blowing in my room and the temperature was 13 degrees Celsius in my hotel room when the temperature outside was -9 Celsius outside. The bed was the most uncomfortable bed, there were plastic on the bed and it felt like we were sleeping on plastic garbage bags. The bedsheets had dark stains and mold was found in the bathroom. We called after checking in to complain about the room a wanting a resolution to the problem and a refund but we were told no rooms were available and no manager on site to make any complaints but they could give us a space heater as a solution but could not get a full refund. We had to sleep in our hotel room with our clothes and winter jackets as they don’t have comforters on the beds and use 3 thin sheets as a comforter. This has been my worst hotel experience were I would usually lean on a big company like Expedia for hotel recommendations but learned quickly that the 4 start hotel we booked was closer to a 2 and a half star motel. Stay away from this hotel.

After going to my room, I found there was no heat, and cold air my blowing in my room and the temperature was 13 degrees Celsius in my hotel room when the temperature outside was -9 Celsius outside. The bed was the most uncomfortable bed, there were plastic on the bed and it felt like we were sleeping on plastic garbage bags. The bedsheets had dark stains and mold was found in the bathroom. We called after checking in to complain about the room a wanting a resolution to the problem and a refund but we were told no rooms were available and no manager on site to make any complaints but they could give us a space heater as a solution but could not get a full refund. We had to sleep in our hotel room with our clothes and winter jackets as they don’t have comforters on the beds and use 3 thin sheets as a comforter. This has been my worst hotel experience were I would usually lean on a big company like Expedia for hotel recommendations but learned quickly that the 4 start hotel we booked was closer to a 2 and a half star motel. Stay away from this hotel.

Comfortable bed! Good amount of space!

Comfortable bed! Good amount of space!

Midtown spot and a great value.

Midtown spot and a great value.

Staff was friendly. There was no microwave. Beds were old, squeaky & uncomfortable. Pillows were bad

Staff was friendly. There was no microwave. Beds were old, squeaky & uncomfortable. Pillows were bad

The room heater was not working there were no extra blankets

The room heater was not working there were no extra blankets

the beds are a joke. Like at least get some decent sheets and comforters for the beds.

the beds are a joke. Like at least get some decent sheets and comforters for the beds.

The room was worn down, have of the lights were burnt out and the bed was very uncomfortable.

The room was worn down, have of the lights were burnt out and the bed was very uncomfortable.

The staff was welcoming and friendly. We did have an issue with our heat in the room not working, but they had maintenance up to our room within 20 minutes to fix it. My only issue is the breakfast. It’s not much of a breakfast but just assorted muffins and pastries.

The staff was welcoming and friendly. We did have an issue with our heat in the room not working, but they had maintenance up to our room within 20 minutes to fix it. My only issue is the breakfast. It’s not much of a breakfast but just assorted muffins and pastries.

The room would not cool down- was 99 degrees the whole first night. Staff was dismissive about this issue, and we were unable to sleep

The room would not cool down- was 99 degrees the whole first night. Staff was dismissive about this issue, and we were unable to sleep

The room was spotless, although we could not figure out how to get heat in the room so we end up shutting it off and it was still cold in the room. It was clean a very basic hotel. For the price it was fine. It was a little off the track for what we normally like.

The room was spotless, although we could not figure out how to get heat in the room so we end up shutting it off and it was still cold in the room. It was clean a very basic hotel. For the price it was fine. It was a little off the track for what we normally like.

Sheets were horrible ( plastic cover on mattress ) We were freezing at night. They didn’t have covers. We change rooms 2 times. Went to complain at midnight and there was a line of people for the same reason. The manager came to talk to us at the room. Paid average of $ 600/ night totally crazy , they wave 1 night ( the least expensive one ) We stay there 4 nights. Imposible to find a room in an other hotel. Worst experience in New York in my life !!! Will never go there again !!’

Sheets were horrible ( plastic cover on mattress ) We were freezing at night. They didn’t have covers. We change rooms 2 times. Went to complain at midnight and there was a line of people for the same reason. The manager came to talk to us at the room. Paid average of $ 600/ night totally crazy , they wave 1 night ( the least expensive one ) We stay there 4 nights. Imposible to find a room in an other hotel. Worst experience in New York in my life !!! Will never go there again !!’

We had an issue with them giving our room away on our check in day. But the manager accommodated that night so we were pleased. We never ate the breakfast so no input there. We didn’t understand why there are only 3 pillows and 3 towels for a room that sleeps 4.. No input on air either as we kept it off during our stay

We had an issue with them giving our room away on our check in day. But the manager accommodated that night so we were pleased. We never ate the breakfast so no input there. We didn’t understand why there are only 3 pillows and 3 towels for a room that sleeps 4.. No input on air either as we kept it off during our stay

Location is great with lots of walkable shops and restaurants. The staff is exceptional: so friendly and helpful. Unfortunately, it was an extremely cold day and the heat in my room was a bit temperamental (one minute too hot, another too cold). The staff bent over backwards to help, but alas, it couldn't be fixed. I was only there one night, so I didn't ask for a new room. They gave me a discounted room rate which was so appreciated. There is some room for improvement with the continental breakfast (didn't see a toaster? But they had Gluten-free muffins which were tasty!) and fitness center (a single small room, typical of an older NYC hotel). I would consider booking here again, perhaps in warmer weather.

Location is great with lots of walkable shops and restaurants. The staff is exceptional: so friendly and helpful. Unfortunately, it was an extremely cold day and the heat in my room was a bit temperamental (one minute too hot, another too cold). The staff bent over backwards to help, but alas, it couldn't be fixed. I was only there one night, so I didn't ask for a new room. They gave me a discounted room rate which was so appreciated. There is some room for improvement with the continental breakfast (didn't see a toaster? But they had Gluten-free muffins which were tasty!) and fitness center (a single small room, typical of an older NYC hotel). I would consider booking here again, perhaps in warmer weather.

Unfortunate, staff was great but rooms really below par.

Unfortunate, staff was great but rooms really below par.

The room was never warm. They set maintenance to fix it, but we had to stay without the heater for one night. They offered a space heater, but it wasn't enough. They said they fixed our heater, but the room thermostat never went above 70 degrees. We were there in La. in November. The room was also dusty.

The room was never warm. They set maintenance to fix it, but we had to stay without the heater for one night. They offered a space heater, but it wasn't enough. They said they fixed our heater, but the room thermostat never went above 70 degrees. We were there in La. in November. The room was also dusty.

Service was okay but the beds were terrible we got a broken one

Service was okay but the beds were terrible we got a broken one

I love this hotel. I will definitely stay there again. It's in a safe area. In every direction, there are spots to grab food. It's very clean. Very comfortable. Their staff is friendly. AND I was excited to learn that it's located in the historic Floral District of New York City. As a florist, that was VERY fun for me to know. It's a great hotel. Two thumbs up.

I love this hotel. I will definitely stay there again. It's in a safe area. In every direction, there are spots to grab food. It's very clean. Very comfortable. Their staff is friendly. AND I was excited to learn that it's located in the historic Floral District of New York City. As a florist, that was VERY fun for me to know. It's a great hotel. Two thumbs up.

Everything including the location.

Everything including the location.

The room was dirty (noticeable dirt on the floor and bed skirt), half the wardrobe was missing a door, the bathroom light did not work (I let the front desk know my first night of three, and they never fixed it). The heating/cooling did not work (no matter what temp you moved it to, it never changed temperatures); and lastly, the thin linens, tiny pillows and plastic on the mattress made it difficult to sleep. All in all, not a pleasant stay.

The room was dirty (noticeable dirt on the floor and bed skirt), half the wardrobe was missing a door, the bathroom light did not work (I let the front desk know my first night of three, and they never fixed it). The heating/cooling did not work (no matter what temp you moved it to, it never changed temperatures); and lastly, the thin linens, tiny pillows and plastic on the mattress made it difficult to sleep. All in all, not a pleasant stay.

Ramen, taco, boba tea, etc. shops nearby. Staff were very friendly and accommodating.

Ramen, taco, boba tea, etc. shops nearby. Staff were very friendly and accommodating.

While smaller than pictured, the room was large enough for the two of us. There were enough hangers for us my wife to hang her clothes and coats for four days. And the luggage rack could handle a large duffle bag. The door to the room was near to the elevators, but we never heard any noise from them landing and opening on our floor. Nor did we hear commotion on the floor. The same could not be said about the noise from the street, but we attributed that to standard NYC ambiance. One complaint about the bedding; however, was the plastic mattress pad. While slightly loud, it also was not breathable so it could be a little uncomfortable. The AC worked well to counter that. The room was cleaned daily. And at one point when we needed a plunger for a clog, the front desk was able to send maintenance to help with that within 10 minutes. The staff were friendly and accommodating. The location was the favorite aspect of the hotel from our visit. We were shocked at just how walkable it was to many of the city’s sites, but it was also close to the multiple subway line entrances as well as the NYC Penn Station at MSG. It was close to many shops and restaurants as well. If we are able to make it back to NYC in the future we will look to stay at Hotel Hayden again.

While smaller than pictured, the room was large enough for the two of us. There were enough hangers for us my wife to hang her clothes and coats for four days. And the luggage rack could handle a large duffle bag. The door to the room was near to the elevators, but we never heard any noise from them landing and opening on our floor. Nor did we hear commotion on the floor. The same could not be said about the noise from the street, but we attributed that to standard NYC ambiance. One complaint about the bedding; however, was the plastic mattress pad. While slightly loud, it also was not breathable so it could be a little uncomfortable. The AC worked well to counter that. The room was cleaned daily. And at one point when we needed a plunger for a clog, the front desk was able to send maintenance to help with that within 10 minutes. The staff were friendly and accommodating. The location was the favorite aspect of the hotel from our visit. We were shocked at just how walkable it was to many of the city’s sites, but it was also close to the multiple subway line entrances as well as the NYC Penn Station at MSG. It was close to many shops and restaurants as well. If we are able to make it back to NYC in the future we will look to stay at Hotel Hayden again.

Great location had no issues. Came late and had a little issue checking in but they fixed it instantly so had a good experience. Breakfast a little limited but it’s better than nothing. Thanks!

Great location had no issues. Came late and had a little issue checking in but they fixed it instantly so had a good experience. Breakfast a little limited but it’s better than nothing. Thanks!

Heating did not work in my room.

Heating did not work in my room.

Great location but that’s about it. I have stayed in much better hotels in the same area for less money. The whole hotel is a bit run-down, the facilities are poor, breakfast not great, wifi barely worked, there’s a plastic lining under the bed sheet which makes sleeping uncomfortable (but great if I pee myself of course). Overall it’s not a 4-star hotel, 2-3 star for me, overpriced for what it is. Will find somewhere else next time.

Great location but that’s about it. I have stayed in much better hotels in the same area for less money. The whole hotel is a bit run-down, the facilities are poor, breakfast not great, wifi barely worked, there’s a plastic lining under the bed sheet which makes sleeping uncomfortable (but great if I pee myself of course). Overall it’s not a 4-star hotel, 2-3 star for me, overpriced for what it is. Will find somewhere else next time.

Uncomfortable bed. Room felt neglected. Breakfast was not edible

Uncomfortable bed. Room felt neglected. Breakfast was not edible

Clean room, nice staff

Clean room, nice staff

Absolutely awful. The shower dripped all day and night and the toilet took two times to flush properly and the sink didn’t drain cleanly. That’s just the bathroom part. The bed was so hard I actually hurt my shoulders laying on it. I almost slept maybe once the first night only to wake up to the vent falling down in the middle of the night because it’s held together by magnets. As for sleeping the other nights well the draft from the window was so strong and cold all night I had to stay in my sweatshirt and pants all night long.

Absolutely awful. The shower dripped all day and night and the toilet took two times to flush properly and the sink didn’t drain cleanly. That’s just the bathroom part. The bed was so hard I actually hurt my shoulders laying on it. I almost slept maybe once the first night only to wake up to the vent falling down in the middle of the night because it’s held together by magnets. As for sleeping the other nights well the draft from the window was so strong and cold all night I had to stay in my sweatshirt and pants all night long.

The shower only had scalding hot water and could not be adjusted to put out cold water and the shower hand sprayer did not work at all.

The shower only had scalding hot water and could not be adjusted to put out cold water and the shower hand sprayer did not work at all.

Nice staff, comfortable, quiet room. Super toiletries. Good breakfast too.

Nice staff, comfortable, quiet room. Super toiletries. Good breakfast too.

Good location. Small room.

Good location. Small room.

Overpriced run-down hotel

Overpriced run-down hotel

The front desk and staff is very friendly and helpful. The rooms were very comfortable and the location is great, especially if you are taking the train from Penn station.

The front desk and staff is very friendly and helpful. The rooms were very comfortable and the location is great, especially if you are taking the train from Penn station.

Convenient location. Room was clean. Received immediate service when we had an issue.

Convenient location. Room was clean. Received immediate service when we had an issue.

The stay in the room was very nice. The only issue we had was the beds, they were very stiff.

The stay in the room was very nice. The only issue we had was the beds, they were very stiff.

Very close to every way i need to. Go to

Very close to every way i need to. Go to

yes

yes

Central location good for staying in NY. Walkable if you want but also close to multiple transit stops

The staff was very nice and always helpful if my sister or I had questions. They responded quickly when our refrigerator wasn't working and the air conditioner wasn't cooling properly. What we didn't like was all the city traffic noise and sirens, but that is not the hotels fault.

I would rather not say

Great!

Comfortable and quiet and very friendly front desk staff that always made me smile!

Everything was very quaint and cute, I will go back

They really need to work on maintenance and cleaning, a lot of things were broken and cleaning was terrible, also the bed has a plastic cover underneath the sheets which is totally uncomfortable. I book this hotel for a couple days and I’m so glad that I didn’t have to stay more time, also the breakfast was a joke, consists in croissants, yogurt, apples and coffe also the guy in charge of that was viewing TikToks on the highest volume his phone could get. Terrible for a 4 stars hotel, I guess is bc the location otherwise it was looking more like a super 8 motel. Windows didn’t protect from noise, so imagine trying to sleep like that in a city like NY

I came to NY for one day for a recharge, and I must say that I enjoyed my stay. All of the staff were so nice, and the location was very convenient. When booking my stay, I intially did so because of the rooftop but I was so exhausted that I didn’t get a chance to go check it out, but I hadn’t realized the hotel is located in what is called the flower district. Even though the sidewalks are very narrow, it was beautiful walking past all of the greenery when coming in or leaving the hotel. The ONLY complaint that I have, which is not the hotel’s fault, is that the street is EXTREMELY busy at night time. I was up until 2am because of all of the constant cars honking their horns, emergency vehicles going past, and loud car music being played. Other than that, I truly enjoyed my stay here and will hopefully be back to check out the rooftop

Love this hotel, the staff was amazing and the room and bathroom were more than I expected. The bathroom was well stocked, and the bed was very comfortable.

decent hotel for the money. great location and helpful staff. worn down but clean facility.

2 rooms with the ac units rattling sound i couldn't sleep and homeless literally sitting out side the hotel is not worth it do not book in that area

Unbelievably bad. Mold in the shower, air conditioning broke 3 times. It was 78 degrees in the room at night. Checked is in 1.5 hours late. The hotel and room were dirty. All around terrible experience. Would not recommend.

Room was clean but the air conditioning didn’t work

First night was a nightmare, hotel fully booked and the shower faucet in the rooom isn't functioning, they sent us to another room with a broken ddor lock to take a shower, felt like a hostel. The next day had to pack my stuff and put luggage in the hold to only get a new room at the afternoon. The new room had a terrible A/C that would vibrate and shake when it cools, had to sleep with A/C off and windows open, guess what? the flower shops on the steet unload crates of flowers 3:30AM-6:00AM ... next morning asked for an extra towel, I come back to the room, and no house keeping, asking the front desk about it and get the standard "you probably left the DND sign on the door" to my reply of "NO!" they check and say "yopu got towels in the morning....horrible! I had then asked daily to remind for H/K. The resort fee is for what??? WiFi was out for 3 out of 6 nights stay, good thing they had a good neighbour called Cambria hotel that provided descent free WiFi. I asked what are they going to do with my experience, I was offered an $80 refund (avarage night was about $330) I suggested they'd reconsider, so manager that was at the sight only on my 4th day, had offered to refund the first night of stay (the one with the hostel shower...) I agreed but I really suggest, if someone reads my review - Do invest in deep maintenance - you are selling service not flowers. (do remember that you state you are **** hotel)

The bed has plastic underneath the sheets. The pillows were deflated. The paint was chipping off the wall. Would not be returning.

The a/c did not work. I had to sleep with the window open and had to listen to noise all night. Would not recommend it to anyone consider the price we paid. Will not stay there again.

No WiFi

Staff was very friendly and helpful. Rooms were very basic, nothing special. Great location though!

Great Staff! Convenience location (subway 1, & R,W line), lots of dining options and coffee shops nearby.

X

Nothing like the pictures. It was dirty and the HVAC was not working. Nice and accommodating staff that allowed us to cancel at no charge.

- Taking towels without leaving replacements - Showing up to clean the room while I was there, no problem with that BUT, after I sat in the lobby for 1/2 hour to let her clean it, I came back up to find it untouched? Called housekeeping to tell them not to worry about it, been out on the town for hours and was going to take a nap and, just nodded off and she’s knocking on the door again. So woken up and back down to the lobby…. - Next day left early and let housekeeping know I was gone and room was clear to be cleaned. Came back 7 hours later and NOT TOUCHED?? - Not really a big deal but at least wanted coffee for the AM and that took 4 phone calls and 3 trips to the room to get Caffeinated coffee (as opposed to the Decaf they kept sending up) Really too bad because I think it’s a great place otherwise….

I checked out early and stayed next door .. this place was the worst

There was no air conditioning in either of the rooms we were in, and it got up to 85° in my room. Everything else was great.

A/C in hot temperatures wasn’t working.

One downside was the plastic mattress protector, which felt hot and uncomfortable during the night. On the positive side, the windows could be opened—something I always appreciate, as it allows for fresh air and natural ventilation. Overall, I would recommend this hotel if you’re able to secure a good price, as the location and room size offer excellent value.

El hotel como tal no tiene parque propio y el parqueo más cercano cobraron $60 y solo nos dieron un descuento de $10 porque nos hospedamos en el hotel.

Suggestion: Room temp was rather warm at a permanent temp of 68 and invest in Better Mattresses

Good price, safe hotel, fantastic location. But... room was a bit worse for wear, dirty (not filthy). It's a perfectly fine place if you're looking to save money - but with about 10 hotels in the near few blocks, they need to slap a few coats of paint on the rooms and maybe do a bit of deep cleaning. Staff was very friendly. Loved the breakfast guys vibe - put me a good mood for the day.

The A/C did not operate

Hotel met my needs. Reasonable price for NY hotel. Very nice, efficient staff.

Cons- check-in says 3:00 but our room wasn't ready till almost 4:00. AC didn’t work & it was HOT. We asked for it to be fixed or to change rooms but it didn’t happen. No fitted sheet on the beds just a top sheet over a very loose fitted plastic covering. No curtain or door on the shower & the shower head was horrible so water got everywhere & made it almost impossible to wash your hair. Definitely wouldn't stay here again.

Bed was horrible no air-conditioning no service. I have to check out in mid night.

Solid place to stay. Friendly staff and very clean. Nothing too fancy. Top floor bar has been closed since COVID:( but staying on the garden street is fantastic.

Excellent room; very comfortable and clean. Internet svc was spotty at best. Decent continental bkfst with very comfortable dining arrangements Great location to interesting venues in lower west side. .

Convenient location and a subway station a few feet away.

The staff was exceptional!. Our room was great. Located near the subway. A restaurant would be nice, but there are some close by....

Then finally we were transferred to another room with no help provided. Only 2 towels available for family of 4. Requested for extra but it toom them 4 hrs to deliver with several calls attempts. The very down side was the breakfast. It was continental which theynserve comes from original packaging that looks like they just bought it from Seven Eleven. Fruits only apple or banana. No cereals for kids. Not very nice breakfast.

It was very convenient to the public transportation and the deli store around the corner. The front desk staff went over, above and very welcoming. Due to front dest staff hospitality I gave this hotel 3 star. Your housekeeping department needs to be more vigilant on keeping on top of the rooms decor, example the shower handle came off in my hand while I was trying to adjust the water temperature. The last guest left a dirty makeup cloth on the shade. Left a note for the room technician attention, but did not address the issue, also the lounge chair could do with an upholstery cleaning and the air condition needs attention. Other than that felt safe and enjoyed my stay.

The bed felt like a cot, lumpy and the sheets felt like sand paper, I had to checkout a few hours after checking in. Stains on the walls, they don’t answer the phone downstairs,won’t catch me back there.

Only sweet breakfast was unenough

No customer service or any friendliness from the front desk.

Had an amazing stay. Really convenient and perfect for a NYC trip. Staff is amazing. Only issue was no AC. We finally got the ac fix on the fourth day of our stay.

It’s a good location close to Madison square/ penn station. Lots of good local places to eat near it.The bathroom was very nicely remodeled, but the rest of the room leaves a lot to be desired. The bed was uncomfortable and very unstable. None of the usb outlets /most of the outlets did not work and the room had a bit of a smell. It was good for a quick night stay like we had, but if we stayed longer, I’d look elsewhere.

Location and transportation to all places in manhattan

The staff is Outstanding & Superb! I had the pleasure of Meeting and speaking with Greg the Director and his assistant. Outstanding doesnt cover it! Tyler at the front desk is amazing! Everyone at the hotel is just great! I wish i knew all their names to give them the praise they deserve! This is a great hotel because the staff makes it more than great!

Beautiful location in the flower district easy to walk too many locations as well as Subway stations close by. Staff was very kind and responsive very clean!

The staff were AMAZING! the bed was stiff, to me. The pillows, I felt, were too soft. Hand soap in the bathroom would have been helpful.

Highly recommend.

Okay. Breakfast was lame. Okay was just blah. Staff was nice. Lots of the guest were loud and annoying. Tv channels were good. Room was quiet.

Little table between beds about to break. “Breakfast” very limited all the time.

Buen lugar para alojarse en la ciudad

My room was spotless, the hotel looked very clean and sharp, and the location is great for walking to areas of interest. Would definitely stay here again

Property was perfect location to walk to many places and hop on a subway... A/C was not working two nights out of the three we were there and it was hot in the room. We were gone for most of the day and hoped to come back to a cool room but nope. Sleeping and sweating was not cool.

The hotel needs upgrade the beds where horrible the mattress was very hard and had a plastic cover which was very hot. I will not stay there again

They need to accept the customers request like one hour late checkout they asking huge money. I will never book again.

Unfortunately my bathroom light did not work, the iron was broken and the A/C stopped working on a 90 degree plus day. Maintenance was unavailable and tge hotel was fully booked. I think i also would have chosen a different property had i know that the restaurant was also under renovation. Overall I was very disappointed.

Like the location

Within five days we had to switch rooms three different times was almost going to be a fourth but my husband learned how to reset the AC. Every room we went to the AC only last about two hours before automatically turns off within the three moves that we had to do my husband lost his headphones and the hotel still hasn’t contacted us to let me know if they plan on doing anything. If we did not have to move three different times I personally feel we would not have lost things.

Not up to the mark and below expectations

From the moment we checked in, the AC in our room was broken. The room was dusty and clearly not well-maintained. The technicians came seven times throughout our stay after we complained over 20 times. After repeated complaints, they moved us to another room (Room 304) — but the air conditioning there also did not work. Each time they sent someone to fix it, it would stop working again within minutes. The outdoor temperature was close to 90°F, and the room was unbearably hot and humid. We barely slept all three nights. Despite calling the front desk multiple times and being promised fans, none were ever brought to the room. One staff member even snapped at us and said there was nothing she could do. A technician (who claimed to be the engineering manager) told us he’d have the AC working in 20 minutes, but it never happened. Even worse, he belittled another staff member right in front of us before damaging the transponder. I was shocked by the level of unprofessionalism, poor service, and lack of care for guests. This hotel is listed as a four-star property, but it was nowhere close. The location was great — but that’s where the positives end.

It was really nice and clean and with him walking distance of a beautiful mall

I did not have air conditioning for the three nights I stayed. They moved me to three different rooms and the air conditioning did not work in any of them and no one seem to know how to fix it. Also, they need to have a better overnight person at the desk. She was on her phone a lot and not helpful at all. I was promised a new room the second night and when I got to the hotel that evening there was nothing available. They take the first two nights off the bill which I appreciated but there is no excuse for not having air conditioning in July.

There's no exhaust in the bathroom, so a muggy bathroom just stays muggy for hours. I had to reset the AC's compressor constantly because it would kick off. The hotel has the AC set for the lowest at 68 degrees which is typically cold enough (my home is set to 72), but because of its system and its placement, it felt like a constant 74. I couldn't have most of the continental breakfast. There were apples, oranges, maybe bananas, extremely sweet pastries, and Yoplait yogurt. No non-dairy creamer or milks. It was nice that they had something, but there were like 6 or 8 big boxes of pastries but not a single cereal box or oatmeal pouch. The staff were all extremely helpful. It's right in the flower district and it was pretty clean, so no rodents (which you might find in a more restaurant-heavy street). Walkable to good restaurants, cafes, and fast food.

Will I tell a friend / Yes Will I continue to tell friends / Yes if the subject arises

Great location, but the rooms need some updating. The mattress was springy and squeaky. There was peeling paint in the room and the AC kept turning off requiring maintenance's to restart it.

Decent staff was unmotivated amenities were scarce but they were friendly few item damaged in building but no real complaints

Hotel room was not clean properly it was over rated for sure good location but the rooms didn’t come close to being clean

Did the job, not bad but not amazing.

12p check out

We enjoyed our stay here very much from check in to checkout, Tyler at the front desk was very nice when we arrived as well as all staff. great price, great location for all the tourist events, activities and some really great restaurants. The breakfast was a convenient and quick option for us, we were able to save money and get to our destinations quickly for the day, delicious pastries, if there was only one thing I would say, is to add a juice option. We appreciated that the hotel was quiet inside and outside. I honestly think when it came to location, my favorite thing was the amazing aroma from the flower vendors in the Flower district the hotel is located in, and to watch the hard work going in to setting them all up for the day and putting them away did not go unnoticed. Do not listen to the minor negative comments in the reviews, we will definitely be back!

The property is on the boardwalk. Not fancy.

Also room was a bit musty smelling.

AC did not work during my stay. Could not even accommodate me with getting it fixed or providing a fan as they were all out. I also was not able to move rooms because they were full.

The hotel beds are unstable. When you sit on one side, the mattress pops up on the other end. The beds are lumpy, and uncomfortable. When we complained, the mgr complained about our complaint! The air conditioner makes constant, loud clanking noises. The toilet leaks. The trim along the walls is missing and pieces broken! They charge a $47 daily facility fee for an inferior facility!

The hotel location was good but room was small, air conditioning didn’t work, and wifi didn’t work. The staff didn’t do a thing regarding the air conditioning when we asked. We also asked for water and they never sent it up. I don’t think it’s worth the money staying here.

Great location and price!

Really enjoyed our stay, staff was friendly, property clean, cute room, we weren't here long just stayed overnight after a concert, but enjoyed our experience while we were there.

Cancelled my reservation because they overbooked and won’t refund me first nights deposit

Not worthy of 4 stars at all.

Great location, specialist rooms

Bad

The hotel was clean and the staff were very nice. The air conditioning was broken in the room and it smelled a bit like smoke. When I checked out, they hit me with a Facility fee that was over $40. It had no explanation tied to it.

Poorly maintained rooms; bathroom door didn't close; minimal lobby

Thank you

The bed was mad of a plastic board-at least that’s what it felt like

A nice, clean hotel well located in NYC. Want to note they charge a facility fee at the end of the booking despite booking through an up front booking site. I always tip the room cleaners because I don’t trust these fees include bonuses for them.

The Hotel was good, but the bad part was hearing someone trying to get in my room at 11pm on a Saturday night. Apparently they were the building engineers trying to fix a lock issue. ON MY OCCUPIED ROOM! Unbelievable.

They need to upgrade electronics charging capabilities in the room, they are very outdated. I would recommend requesting a room location at on the 28th St. side. It is very very noisy.

I would use them again.

In addition, hotel was dingy and dark. There was no soap until we asked for it. The knob kept falling off the shower faucet. Everything was just a little broken (eg. Wardrobe door wouldn’t fully close), etc. As a former NY-er, I know one’s expectations in NYC shift (we can put up with a lot!), but this was beyond. Would not recommend.

Air conditioning did not work, Toilet had to be fixed every day, housekeeping did not replenish towels until we asked. But in a great location- room was clean and quiet.

A/C was not working properly, shower had almost zero pressure, continental breakfast included only pastries, yogurt and fruits.

A bit run down and dirty. Needs an upgrade. water shower flooded. old furniture in rooms. It got the job done.

I arrived at the hotel at 3 AM only to find that my room had been canceled without Expedia or the hotel letting me know that it had been canceled I was then not able to find a hotel room for the night because of the way that I was treated when I walked into hotel Hayden the security guard laughed at me at me being stranded in New York City at 3 AM without a hotel room Keeping people on your staff that treat people this way is a travesty they were horrible to me and I think that you should know and do something about it

The location was good but the rooms were terrible. The AC didn’t work I called the first day and they fixed it but then it kept turning off to the point I had to keep resetting it myself. I called to make sure the refrigerators worked and they said yes put my food in there and it spoiled. Pillows are little squares I didn’t even know the sold pillows that small. Overall not worth it. There are a ton of hotels I would prefer nearby or even next door

I got what I paid for, but don’t believe any positive reviews.

The only thing this place has going is the location but take my advice and boom any of the many other hotels on the same road.

The pillows were half the size of a standard pillow and we got four squares. The bed was extremely uncomfortable. Let’s not talk about the TV remote and the fact that no amount of alcohol wipes would help. AC wasn’t that great so not sure how guests are going to fair on the hot NY summers.

great location, basic hotel

This is a very nice, classy hotel. Polite and helpful staff, clean, quiet room. No complaints here.

2 of the front desk ladies- lowzy, vain, unpleasent, the brekfest less than poor, tables around not clean for few days, did not supply daily coffee kits, the elevator without lights of the floor, i had to change 4 times my keys because some battary problem. Will not reccommend this htl to no one!!!

Terrible customer service, both from Expedia and the hotel - don’t expect help from either place if you need assistance w a reservation….they only want your $ not your satisfaction as a customer

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