Hotel AKA NoMad

Location. Very clean. Nice relaxing foyer. Lovely terrace. The bedrooms are small

This hotel is nice but a bit dated and needs renovations. For example the carpet was dirty and needs to be replaced. The rooms smelled a bit musty. And the elevators are very slow and small. But location is convenient and the staff was very friendly and helpful. I would give it a solid 3.5 stars.

Very good

Exceptional

The hotel is very worn down. Our bed was broken and kept making a cracking noise every time we sat on it. The carpet was filthy and the hallways had an unpleasant odor.

I liked the staff and lobby is nice. I didn’t like the hallways how dark it is and the carpet was kinda dirty… also i dont like the lights that turn off by themselves in the room, i had to keep pressing them to turn on while im in the bathroom… the bed could be more comfortable and the pillows… the room is kind of dark… for the price paid per night i think it could be better accommodation

Passable

The location was good for what I needed. It was only two blocks from where I needed to be. What I did not like about the property it was that the housekeeping wasn’t so great and the bathroom was clogged. It flooded my bathroom. Had to call maintenance which took forever. I was running late because of it and it was just an inconvenience on top of not having body wash HS was one thing after the other after the other I don’t know. I just didn’t feel like it was worth the money I paid for it. Most of the staff were very friendly and kind but I don’t think I’d stay there again.

Very good

Exceptional

Superb

Exceptional

Dirty room. Cockroaches in the hallway.

Gorgeous boutique hotel, rooms are quite small, walls are thin but did very much enjoy my stay! Staff are incredibly kind at the front desk, so helpful & lovely to speak to.

Exceptional

Exceptional

Exceptional

Generously sized suite in a quieter part of town. Gym was lacking, but otherwise modern, pleasant and well-maintained property.

Location is perfect for me. Rooms and bathrooms are small.

Location For what I paid, which was quite expensive, the hotel is not worth it. In the morning, it is noisy because the cleaning staff slam doors and speak loudly. Every time they slam a door in the nearby room or storage area, the pressure makes the door of my room feel as if it is opening. Big problem on the door. I also found a long hair on the bed as soon as I entered the room. The reception staff is very kind. However, they made a mistake and charged a reservation that should have been processed through a corporate booking to my personal card, which was only meant for the security deposit. The rooms, like most rooms in Manhattan, are tiny. Even staying alone, I found it difficult. I will not come back. Although the hotel is new, it is not worth it.

Location For what I paid, which was quite expensive, the hotel is not worth it. In the morning, it is noisy because the cleaning staff slam doors and speak loudly. Every time they slam a door in the nearby room or storage area, the pressure makes the door of my room feel as if it is opening. Big problem on the door. I also found a long hair on the bed as soon as I entered the room. The reception staff is very kind. However, they made a mistake and charged a reservation that should have been processed through a corporate booking to my personal card, which was only meant for the security deposit. The rooms, like most rooms in Manhattan, are tiny. Even staying alone, I found it difficult. I will not come back. Although the hotel is new, it is not worth it.

I was impressed with every part of my stay. My room, the super-helpful staff, my breakfast at the restaurant and the very handy location. I have never stayed at an a.k.a. hotel previously, but if this one is indicative of the brand, I will seek them out.

Poor

Passable

Clean room with thoughtful amenities. Great location

Location and lobby We had no shampoo or body wash,(the bottles were empty from the first day Stayed three days never got filled Our mini bar was not filled up after first day Hallway look run down Elevator too slow

Exceptional

Location and lobby We had no shampoo or body wash,(the bottles were empty from the first day Stayed three days never got filled Our mini bar was not filled up after first day Hallway look run down Elevator too slow

Elevators are very slow and doors are very loud.

Location Service was bad, no air conditioning, housekeeping was subpar

Location Service was bad, no air conditioning, housekeeping was subpar

Good

Very good

excellant stuff

Good

The room was not worth the high price.

Fabulous hotel in a great location.

Very good

Fabulous hotel in a great location.

This place was nice and chic. Great staff

Staff, location, vibe

The location and the design of the hotel ( but please I was quite disappointed with our stay at AKA Nomad, especially because we had actually stayed at the same hotel twice during our trip. During the first leg of our stay, we were in rooms 310 and 617. Even then, we already experienced cleanliness issues. The rooms were noticeably dusty, and while room 617 had a small bathroom, it was still manageable. Unfortunately, for the second leg of our trip, we had already prepaid and could not cancel the booking. We returned for just one extra night on our way out of New York and were simply hoping the experience would not be worse than the first stay. Sadly, it clearly was. During the second leg, we stayed in rooms 710 and 907. In room 710, my colleagues found the bedsheets to be dirty. Room 907 was even more problematic. One thing that stood out throughout the hotel was how dim the corridors and rooms are. Combined with the cleanliness concerns, it made our group feel quite uneasy throughout the stay. Our room (907) had a very strong bleach/Clorox smell upon check-in. We were told that the smell would subside, so trusting this, we unpacked and went out for the evening. However, when we returned around 11pm, we noticed a strong smoke smell in the room and realised that the bleach/Clorox scent had likely been used to mask the cigarette smell. Once the chemical smell faded, the smoke odour became extremely strong and uncomfortable. When we raised the issue, the solution offered was a late checkout the next day. Unfortunately, that did not address the actual problem with the room, especially since we were not looking for compensation in the form of extra time as we simply wanted a clean and comfortable smoke-free room. The toilet layout in room 907 was also shockingly cramped. My partner could not properly use the toilet because there simply was not enough space around it. Even at 5’4” and under 50kg, I struggled with the space myself.

Good location

Great location, Empire State view, very friendly and welcoming staff.

Great location, Empire State view, very friendly and welcoming staff.

Great location, comfortable bed.

Very good

Nice design, great lobby and bar. Excellent location. Divine toiletries, probably the best reason to stay at an AKA. I am a repeat AKA customer. Carpet needs deep cleaning, it’s badly stained. I love the moody lighting, but really it needs an option to turn on the “house” lights - I couldn’t see to pack! The room has a lot of black elements - unfortunately it gets knicked up easily, and it shows. Some light touch ups and it would go a long way.

Nice design, great lobby and bar. Excellent location. Divine toiletries, probably the best reason to stay at an AKA. I am a repeat AKA customer. Carpet needs deep cleaning, it’s badly stained. I love the moody lighting, but really it needs an option to turn on the “house” lights - I couldn’t see to pack! The room has a lot of black elements - unfortunately it gets knicked up easily, and it shows. Some light touch ups and it would go a long way.

Great location. Very comfortable bed. Clean and friendly. Good value.

Absolutely amazing Hotel, loved my room with the view. The location is great, not too busy yet walking distance to 5th Avenue and plenty of great coffee shops and restaurants. Staff was so great aswell.

I like the location. I like the interior which is incredibly well curated. Nothing

Very good

Clean Very dark Cost of water

Location was very good. There’s off street parking for weekend stays. The lighting in the room was not good especially in the bathroom. Need to bring a mirror with a light so you can apply makeup - our room faced a wall so not much sunlight by the window on cloudy day.

Good position, stylish design, very comfy bed Staff friendliness could use some improvement, the room and bathroom were small, elevators and corridors were kind of gloomy, buffet breakfast was terrible (really expensive and meagre at the same time, and when I asked for a cappuccino they told me it wasn't included)

Location was very good. There’s off street parking for weekend stays. The lighting in the room was not good especially in the bathroom. Need to bring a mirror with a light so you can apply makeup - our room faced a wall so not much sunlight by the window on cloudy day.

The rooms are beautifully curated, offering a boutique feel with luxury-level comfort. The bedding was exceptional, and the overall ambiance made it easy to relax after long days in the city. Housekeeping and attention to detail were consistently top-tier. What truly sets this hotel apart is the service. Every staff member we encountered was welcoming, attentive, and genuinely invested in making our stay memorable. It never felt forced—just authentic hospitality at its best. The location is also a huge advantage—central, convenient, and perfect for exploring multiple parts of Manhattan without hassle. Overall, this was a standout experience. Between the design, comfort, service, and location, this hotel exceeded expectations across the board. Would absolutely stay here again and highly recommend it to anyone looking for a refined New York City experience.

Great location, room was perfect size for NY...who's in their room that much. We chose a room with a balcony and it was awesome. Great city views and fun! The bed was so comfortable and I love the design of the room and bathroom. The soap was amazing. Only bad part was lack of hot water in the morning. We would've called but we were in a hurry and headed out without a shower. We did take the hotel survey after and informed them of this issue and they were very responsive. We would stay here again.

Location area good

All was great

Great staff, clean room but looks lived in. Stains on outdoor furniture. Stains on carpet. These things should be treated- But still somewhat felt really clean especially with modern decor. I would recommend a diffuser throughout the hotel to make it a bit more luxury. Had a bit of an old smell. Doing this would definitely make the experience more personable. Front desk staff was phenomenal but I was a bit confused with the amount of money spent here per night, door men were almost non existent. I got the door held open once lol and even times passed staff- this usually wouldn’t be something i complained about but I’ve been so used to that being the norm that when it was absent it was felt. Especially since we had so many bags. Also would be nice to send guest notice if roads will be blocked during their stay other than that good hotel - would stay again as a last min resort

Great location and very nice sized rooms. Elevator wasn’t working and limited food/drink options in restaurant/room service

Yes

bar was nice; lobby staffs are not prog

Hotel was clean and the staff was great

good room, nice bathroom Nothing really

Nice hotel in a good location

Amazing interiors Small rooms

Welcoming drinks at the bar, kind staff and great location! A perfect stay at the newly discovered boutique style hotel!

Lovely hotel. Staff is is friendly and attentive. Great location.

However, they are not soundproofed, and hall noise enters easily

Friendly clean, convenient location. Very comfortable and pleased w stay and price point

N/A

When I arrived there were used coffee cups in my room, also the ac was not working

Nice modern and clean room.

Good

Lovely hotel. Great staff, comfortable rooms, good location.

I liked the customer service. The staff was nice. The room service was decent. I liked the skewers and fries. I liked the view from my room, the temperature, the robes, and the safe was big enough to fit my work laptop. The shower pressure and temperature was nice. I was on the fence about texting my room service order and late check out request but I got used to it. I just prefer talking to someone. The elevator was broken so I had to take the stairs multiple times to not miss my ubers. The bathroom mirror was too dim for makeup and the shower would basically flood the entire bathroom. I had to use a bunch of towels to dry it up. They did bring me extra towels which was lovely.

100%

100%

Our fav in midtown

The staff at the front desk, led by AJ, are excellent

My room was dark. It was very hot, though the bed was comfortable I could not sleep. The thermostat could not be adjusted below 70 degrees, and the temperature in the room was 83. The body lotion bttle was empty and had not been replenished before my stay. People were friendly and helpful.

A quiet hotel in a convenient area. Close to shops, restaurants and transportation. It’s very easy to get anywhere from this location.

There's not much of a gym.

Would def do it again!

9/10 experience! would def book again!

Great location, excellent staff, beautiful design, limited housekeeping. In our 5 day stay only towels exchanged and bed fixed, but nothing else cleaned, coffee cups and silverware not cleaned and coffee pods not replaced.

Lovely hotel and friendly staff.

Great all around

Great all around

Great location and well appointed rooms

Great location and well appointed rooms

Time to check in could be better

Time to check in could be better

I very much enjoyed my stay at AKA Nomad. I purposely booked a balcony room to be able to see the New York Nightlife and it was excellent. Even when my electric blind stopped working, they fixed it immediately. My only complaint is the room was QUITE small. Obviously I can't see the layout of the room when I book, but could tell by the fire escape map, our room was considerably smaller than all the rest. Would absolutely say again.... in a larger room. :)

I very much enjoyed my stay at AKA Nomad. I purposely booked a balcony room to be able to see the New York Nightlife and it was excellent. Even when my electric blind stopped working, they fixed it immediately. My only complaint is the room was QUITE small. Obviously I can't see the layout of the room when I book, but could tell by the fire escape map, our room was considerably smaller than all the rest. Would absolutely say again.... in a larger room. :)

Amazing staff. They were so kind & always there to help. The hotel smelled amazing the moment you walked in. Check in was fast & easy! The room was extremely clean.

Amazing staff. They were so kind & always there to help. The hotel smelled amazing the moment you walked in. Check in was fast & easy! The room was extremely clean.

did not have enough time to judge and did not eat breakfast

It was extremely hot. We were told the hotel is on heat only in the winter and we can turn it off so it cools off. We tried that our whole stay and our room stayed at 80 and very uncomfortable for us.

Great staff, impeccable services.

Great staff, impeccable services.

Clean, modern and very well located. Good value for price. Lighting in the room was very poor.

6/10 nothing spectacular

6/10 nothing spectacular

Perfect location, love staying here when ever I am in nyc

Perfect location, love staying here when ever I am in nyc

Staff was so helpful with our request and leaving our luggage to explore. Thank you again!!

Staff was so helpful with our request and leaving our luggage to explore. Thank you again!!

Love this hotel. Stay here about 6-8 times a year when in NYC

Love this hotel. Stay here about 6-8 times a year when in NYC

Perfect hotel 5/5 best staff best location,Andy and Maria take care of you

Perfect hotel 5/5 best staff best location,Andy and Maria take care of you

We only stayed one night but I recommend it. The room was super clean, the hotel was quiet and comfortable, and the staff were very, very extremely friendly.

We only stayed one night but I recommend it. The room was super clean, the hotel was quiet and comfortable, and the staff were very, very extremely friendly.

easy to travel around from

Great room, excellent service approach and great location.

Great room, excellent service approach and great location.

Great location, excellent staff

Great location and staff were so friendly and helpful!

Room was clean, the staff were accommodating

Room was clean, the staff were accommodating

Great stay!

Great stay!

Front desk staff was pretty apathetic. When bringing up issues with the room such as conditioner being completely empty upon arrival, tv remote not functioning, or coffee station not being restocked with emptu dirty coffee cups left there despite cleaning staff having "cleaned" the room,they were not apologetic and very matter of fact. We were told you have to request the coffee station to be attended to as this is a different service from housekeeping. NEVER saw that in any other hotel before. Also how are we supposed to know of this stupid rule. ?? Oh and coffee pods are only free the first night, we were told. After that you have to pay extra....at that price range this aka hotel is a joke, really....

Front desk staff was pretty apathetic. When bringing up issues with the room such as conditioner being completely empty upon arrival, tv remote not functioning, or coffee station not being restocked with emptu dirty coffee cups left there despite cleaning staff having "cleaned" the room,they were not apologetic and very matter of fact. We were told you have to request the coffee station to be attended to as this is a different service from housekeeping. NEVER saw that in any other hotel before. Also how are we supposed to know of this stupid rule. ?? Oh and coffee pods are only free the first night, we were told. After that you have to pay extra....at that price range this aka hotel is a joke, really....

Awesome staff. Amenities and room adequate. Great location. Decent value.

Awesome staff. Amenities and room adequate. Great location. Decent value.

…

…

Spacious room by NYC standards, very clean and well appointed with wardrobe, shelf and drawer space. Particularly enjoyed the excellent rain shower and high-quality bath amenities. Friendly, helpful staff. Only complaint: thermostat would not go below 70, which for me (I sleep hot) meant a choice between tossing and turning from too-warm room or street noise from open window (thank goodness it opened).

Spacious room by NYC standards, very clean and well appointed with wardrobe, shelf and drawer space. Particularly enjoyed the excellent rain shower and high-quality bath amenities. Friendly, helpful staff. Only complaint: thermostat would not go below 70, which for me (I sleep hot) meant a choice between tossing and turning from too-warm room or street noise from open window (thank goodness it opened).

Great!

Great!

Location service quality of staff was beyond my expectations The house keeping was not meticulous they left dirty cups in the room

I really appreciated the staff. They were so kind, professional, and welcoming. From the front door security always offering us an umbrella and opening the door for us. Then Andy and the other gentleman whom his name is escaping me (african american man) were so kind. For a new york room, the size of the room was very good! The bathroom as well was so aesthetically pleasing and spacious. The walls are way too thin. We didn't sleep one night because the room next to us was having sex for hours... I was with my little sister on our birthday trip and this was so uncomfortable for us that even our noise cancellation didn't matter. I ended up banging the wall around 6am because this went from 11pm-7am. The rooms carpets and walls were also very stained.. I don;t know the last time the carpets were washed which was a bit uncomfortable to see stains everywhere.

Staff was very nice and helpful. Rooms were cool, though bathroom lighting wasn’t enough for makeup. We used the gym- it is small but had what we needed. Had a drink at the bar. Bartender was so nice. Lighting in bathroom - Not a deal breaker and we will stay again.

Staff was very nice and helpful. Rooms were cool, though bathroom lighting wasn’t enough for makeup. We used the gym- it is small but had what we needed. Had a drink at the bar. Bartender was so nice. Lighting in bathroom - Not a deal breaker and we will stay again.

Great location, clean and good sized rooms. N/A

All No comment

Shower not strong. Service is just ok.

Close to where I wanted to be There was a cockroach in the bathroom

Clean and cozy

Clean and cozy

Perfect little hotel!

Perfect little hotel!

Room was modern/clean and spacious for a NYC hotel. Great location to everything.

Room was modern/clean and spacious for a NYC hotel. Great location to everything.

Amazing

Amazing

Great dining and staying experience !!

Great dining and staying experience !!

A very standard hotel experience which is just what we expected. Great recommendation for people who want safety and comfort in Manhattan

A very standard hotel experience which is just what we expected. Great recommendation for people who want safety and comfort in Manhattan

Perfect place to stay and great location.

Perfect place to stay and great location.

Lovely staff!

Lovely staff!

Everything was amazing!

Everything was amazing!

Really nice hotel. Will definitely come back!

Really nice hotel. Will definitely come back!

You should be clear about which water is complimentary in the room. I asked for extra towels twice and they never arrived. The door frame around the bathroom was cracked. The carpet has too many visible stains. There was hair in my bed upon the first day of removing the covers. Water wasn’t replenished on the second day.

You should be clear about which water is complimentary in the room. I asked for extra towels twice and they never arrived. The door frame around the bathroom was cracked. The carpet has too many visible stains. There was hair in my bed upon the first day of removing the covers. Water wasn’t replenished on the second day.

Staff was exceptionally helpful and hotel was safe. Bathroom a little small but only issue. Love the quiet area but close to subway and walking to area attractions.

Staff was exceptionally helpful and hotel was safe. Bathroom a little small but only issue. Love the quiet area but close to subway and walking to area attractions.

Very welcoming team, including the front desk/lobby and the bar. Wonderful spirits selection-found my favorite scotch. The rooms are immaculately clean and well-appointed. Convenient location to Theatre District, Times Square, shopping and Penn Station. Will stay here again.

Very welcoming team, including the front desk/lobby and the bar. Wonderful spirits selection-found my favorite scotch. The rooms are immaculately clean and well-appointed. Convenient location to Theatre District, Times Square, shopping and Penn Station. Will stay here again.

Overall it was good. The bathroom in my room was very small. The cleaning was good and the staff were very friendly.

Overall it was good. The bathroom in my room was very small. The cleaning was good and the staff were very friendly.

No breakfast, staff were great, very professional, bar amazing

No breakfast, staff were great, very professional, bar amazing

Small rooms but very functional and spotless. Common areas are lovely and the hotel staff is great. Common area can get cold when the door opens to the street.

Small rooms but very functional and spotless. Common areas are lovely and the hotel staff is great. Common area can get cold when the door opens to the street.

Bar closes at 22:00 which is likely when most people are returning after a day of exploring . Staff were very good. All in all , I would return to AKA Nomad but I do think for guest satisfaction the issue around water and coffee pods is a very simple one to address to ensure guests return as the hotel really has no other amineties that would make me say Wow !

Bar closes at 22:00 which is likely when most people are returning after a day of exploring . Staff were very good. All in all , I would return to AKA Nomad but I do think for guest satisfaction the issue around water and coffee pods is a very simple one to address to ensure guests return as the hotel really has no other amineties that would make me say Wow !

good

good

staff unnecessarily have me waited because of the thing that is not related to the check-in but just taking each other.

staff unnecessarily have me waited because of the thing that is not related to the check-in but just taking each other.

Friendly staff excellent service

Friendly staff excellent service

The room was unbearably hot. The hotel was locked in heat mode, and guests cannot adjust the temperature. If you like a cooler room, it’s not possible. We had to turn the system off and open the windows just to be comfortable, which is unacceptable for a hotel at this price point. The biggest issue was the plumbing. Both mornings of our two-day stay, the toilets and showers were clogged. Maintenance had to be called each day just so the shower would drain. On the second morning, this caused major disruption, prevented us from properly showering, and contributed to us missing our flight. Customer service was terrible. Even after speaking with a manager, nothing was offered to compensate for the repeated issues or to make our stay more comfortable. No accountability, no urgency, and no effort to make things right. At the very least, a complimentary night should have been offered. This was a short girls’ trip we were really looking forward to, and it was incredibly upsetting for it to be ruined by preventable issues and poor service. The only positive was the location, which was convenient. Unfortunately, I would not stay here again and do not recommend this hotel.

The room was unbearably hot. The hotel was locked in heat mode, and guests cannot adjust the temperature. If you like a cooler room, it’s not possible. We had to turn the system off and open the windows just to be comfortable, which is unacceptable for a hotel at this price point. The biggest issue was the plumbing. Both mornings of our two-day stay, the toilets and showers were clogged. Maintenance had to be called each day just so the shower would drain. On the second morning, this caused major disruption, prevented us from properly showering, and contributed to us missing our flight. Customer service was terrible. Even after speaking with a manager, nothing was offered to compensate for the repeated issues or to make our stay more comfortable. No accountability, no urgency, and no effort to make things right. At the very least, a complimentary night should have been offered. This was a short girls’ trip we were really looking forward to, and it was incredibly upsetting for it to be ruined by preventable issues and poor service. The only positive was the location, which was convenient. Unfortunately, I would not stay here again and do not recommend this hotel.

Lovely boutique hotel in a great location. Staff were friendly and professional.

Lovely boutique hotel in a great location. Staff were friendly and professional.

Excellent room, quiet ,comfortable beautiful. Everyone was polite. Great value.

Excellent room, quiet ,comfortable beautiful. Everyone was polite. Great value.

Awesome

Awesome

Room was ok staff was unremarkable in every way

Room was ok staff was unremarkable in every way

Great place I’ll be back

Great place I’ll be back

Great central location, spacious rooms, helpful staff. Would definitely stay again when visiting NYC!

Great central location, spacious rooms, helpful staff. Would definitely stay again when visiting NYC!

Be careful! Stayed for 2 nights . Reserved thru Expedia , booked a double bed room . I was very disappointed and surprised when I got there . The room I was given had nothing to do with the ones pictured on the hotel site ! At $892 dollars the night !! My first double bed room ( ROOM 1015) had a small 2’x4’ window over the headboard, high up the wall making the room extremely claustrophobic. ( I was then changed to a king size bed room ) The pictures on the site all showed a big long window ! Cons : Very small rooms Bathroom was black tiled and very poor lighting Bathroom and room would fill with vapor from the hot shower water and the fire alarm would go off Bar lights were not working Nespresso machine had used pods on it One nice large full mirror , but located in the entrance with no lights. Pros: Clean and nice bed , pillows, linen and towels Very happy to have iron, iron board and steamer. Courteous and helpful doorman and receptionist. Well located if you want the broadway scene .

Be careful! Stayed for 2 nights . Reserved thru Expedia , booked a double bed room . I was very disappointed and surprised when I got there . The room I was given had nothing to do with the ones pictured on the hotel site ! At $892 dollars the night !! My first double bed room ( ROOM 1015) had a small 2’x4’ window over the headboard, high up the wall making the room extremely claustrophobic. ( I was then changed to a king size bed room ) The pictures on the site all showed a big long window ! Cons : Very small rooms Bathroom was black tiled and very poor lighting Bathroom and room would fill with vapor from the hot shower water and the fire alarm would go off Bar lights were not working Nespresso machine had used pods on it One nice large full mirror , but located in the entrance with no lights. Pros: Clean and nice bed , pillows, linen and towels Very happy to have iron, iron board and steamer. Courteous and helpful doorman and receptionist. Well located if you want the broadway scene .

Not so good service need work on elevators and showers

Not so good service need work on elevators and showers

Great

Great

Great location. Modern rooms. Helpful staff.

Great location. Modern rooms. Helpful staff.

Our room had cockroaches. The staff didn’t do anything about it until we personally asked them for a room change. Then, they didn’t offer any sort of compensation and asked us to speak to manager about this issue. The manager then offered us complimentary breakfast which didnt make any sense. Not until we contacted Expedia customer support did they refund the destination fee. We still think that was not enough, considering that apart from the cockroaches situation, the service at the hotel was also super slow and inconsiderate. We were a group of 3, but they only restocked 2 sets of towels in our room, and when we asked for another set, it took them almost 2 hours and another call to deliver it. For a 4-star hotel, that was unacceptable

Our room had cockroaches. The staff didn’t do anything about it until we personally asked them for a room change. Then, they didn’t offer any sort of compensation and asked us to speak to manager about this issue. The manager then offered us complimentary breakfast which didnt make any sense. Not until we contacted Expedia customer support did they refund the destination fee. We still think that was not enough, considering that apart from the cockroaches situation, the service at the hotel was also super slow and inconsiderate. We were a group of 3, but they only restocked 2 sets of towels in our room, and when we asked for another set, it took them almost 2 hours and another call to deliver it. For a 4-star hotel, that was unacceptable

the location is so convinent

the location is so convinent

Nice room. Good size. Staff were good. Building and hallways needs some TLC.

Nice room. Good size. Staff were good. Building and hallways needs some TLC.

Asked for ice multiple times got it the second day of our stay and did not receive cups when requested Not happy at all

Asked for ice multiple times got it the second day of our stay and did not receive cups when requested Not happy at all

Charging for basics like coffee and water comes across as unnecessarily nickel-and-diming, and it impacts the overall impression of the stay. It’s the kind of detail guests remember—and not in the way a hotel of this caliber would hope. I’d encourage you to rethink these touchpoints, as elevating the in-room experience and removing these unexpected charges would go a long way in reinforcing the premium, hospitality-driven brand I know AKA strives for.

Charging for basics like coffee and water comes across as unnecessarily nickel-and-diming, and it impacts the overall impression of the stay. It’s the kind of detail guests remember—and not in the way a hotel of this caliber would hope. I’d encourage you to rethink these touchpoints, as elevating the in-room experience and removing these unexpected charges would go a long way in reinforcing the premium, hospitality-driven brand I know AKA strives for.

Nice property in a convenient but quiet location which was reasonably priced (until you add the "resort fee" - see below). The room was of a good size with a wardrobe which can be a rarity in NY, comfy king bed as well as a window "sofa" and table. For a six night stay, it was sufficiently spacious. In-room amenities such as a Nespresso machine and a kettle, plus usual expensive items in the mini-bar which I did not consume. Generally the staff were friendly. At check-in they did not provide details of the VIP extra which was a drink for two at the bar, I had to ask, and I didn't benefit from an upgrade. I had supper on night in the bar / restaurant - a delicious turkey club sandwich with some truffle fries. Came to c. $40 including 18% service - not inexpensive but felt reasonable for the hotel and I enjoyed it. The resort fee which I know is standard in the U.S. was less palatable - $40 A DAY. For this, they provided two bottles of water upon check-in, no further bottles (to be fair they do note this upon check-in but seems very tight given the resort fee), six Nespresso capulses (three different flavours, I only drink decaf so after they had been used, no more) and wifi access. Other NY hotels that I have stayed in at least offered daily water and Nespresso capsules, a credit as part of the fee to be used in the bar / spa, or museum tickets, or other perks. Nothing here. It felt very cheap. I would not stay here again due to this which is a shame as I enjoyed my stay.

Nice property in a convenient but quiet location which was reasonably priced (until you add the "resort fee" - see below). The room was of a good size with a wardrobe which can be a rarity in NY, comfy king bed as well as a window "sofa" and table. For a six night stay, it was sufficiently spacious. In-room amenities such as a Nespresso machine and a kettle, plus usual expensive items in the mini-bar which I did not consume. Generally the staff were friendly. At check-in they did not provide details of the VIP extra which was a drink for two at the bar, I had to ask, and I didn't benefit from an upgrade. I had supper on night in the bar / restaurant - a delicious turkey club sandwich with some truffle fries. Came to c. $40 including 18% service - not inexpensive but felt reasonable for the hotel and I enjoyed it. The resort fee which I know is standard in the U.S. was less palatable - $40 A DAY. For this, they provided two bottles of water upon check-in, no further bottles (to be fair they do note this upon check-in but seems very tight given the resort fee), six Nespresso capulses (three different flavours, I only drink decaf so after they had been used, no more) and wifi access. Other NY hotels that I have stayed in at least offered daily water and Nespresso capsules, a credit as part of the fee to be used in the bar / spa, or museum tickets, or other perks. Nothing here. It felt very cheap. I would not stay here again due to this which is a shame as I enjoyed my stay.

Clean

Clean

The bartender on one of our nights here was very kind and welcoming.

The bartender on one of our nights here was very kind and welcoming.

Hotel did accommodate by switching us to another floor that the windows did open room was much cooler. They did this immediately and much bigger space. Just beware of the rooms on the 10th floor . Staff was very nice. Cleanliness was great.

Hotel did accommodate by switching us to another floor that the windows did open room was much cooler. They did this immediately and much bigger space. Just beware of the rooms on the 10th floor . Staff was very nice. Cleanliness was great.

Clean beautiful hotel with great service.

Clean beautiful hotel with great service.

The room, amenities, and staff were all very lovely and accommodating, however I was unable to lower the temperature in the room due to the building being in “heat mode”. My room temperature was around 76 degrees at all points during the day even when the thermostat was turned off. I asked if the temperature could be lowered and was told they were unable to do that. They were able to bring me a fan after I called a few times due to the hot and dry temperature of the room. Not being able to alter the room temperature definitely detracted from my stay and sleeping with the fan wasn’t ideal for my nose and throat. I appreciate the staff for finding me a fan to use but I hope in the future others are able to alter the temperature of the room to their comfort.

The room, amenities, and staff were all very lovely and accommodating, however I was unable to lower the temperature in the room due to the building being in “heat mode”. My room temperature was around 76 degrees at all points during the day even when the thermostat was turned off. I asked if the temperature could be lowered and was told they were unable to do that. They were able to bring me a fan after I called a few times due to the hot and dry temperature of the room. Not being able to alter the room temperature definitely detracted from my stay and sleeping with the fan wasn’t ideal for my nose and throat. I appreciate the staff for finding me a fan to use but I hope in the future others are able to alter the temperature of the room to their comfort.

It was ok. Not great.

It was ok. Not great.

The rooms were very comfortable and spacious. The staff was friendly and helpful. The bathrooms have great lighting and water pressure. Gym was perfect for a light workout. Would recommend.

The rooms were very comfortable and spacious. The staff was friendly and helpful. The bathrooms have great lighting and water pressure. Gym was perfect for a light workout. Would recommend.

Staff… room didnt have a sofa bed. air didnt work

Staff… room didnt have a sofa bed. air didnt work

Really like the hotel but I don’t like that the doors are so loud when someone closes and also that you can hear all the cars driving by other than that great hotel

Really like the hotel but I don’t like that the doors are so loud when someone closes and also that you can hear all the cars driving by other than that great hotel

Room was a good size and clean. The $240 per night destination fee that only gave us 2 bottles of water and 6 coffee pods for the whole 6 nights stay was ridiculous. These should be replenished daily. Door and bar staff were pleasant but reception staff rude

Nice and clean

Amazing staff - friendly & helpful.

We loved the location so many food options and activities near by. Hotel staff were very friendly and helpful. Our room was pretty clean, easy check in and check out definitely recommend staying in a room with a terrace!

Greta stay. Great service.

Is a good Hotel, no new, but very confortable, and very good located

Staff were plentiful and very helpful.

It was nice.

I found a giant roach lurking outside my hotel room door.

nicely

Overpriced and under deliver. This hotel try’s so hard to be cool, they forgot about comfort. Nicest staff member was housekeeping, she was as sweet and accommodating as can be.

It was a small hotel

Lots of shops and restaurants nearby

Excellent option for a stay in New York. The location is wonderful, in Midtown right on Madison Ave. the property is clean, updated, and beautiful. Staff is kind and service was great. Check in and check out were swift and easy. Bar also has great drinks. Would recommend this place for anyone.

I always have a great stay here when I come for work. Very clean, modern, and friendly staff.

Beautiful interior and lobby.

Beautiful decor

When we got there, I asked the staff to change to higher floor for me, and then the staff was really friendly and then change it for me, thank you

Love the location

Love the location and how cosy the hotel is.

My wife was under the impression I had Friday night taken care of and was not aware of the date discrepancy. This person made my wife very upset by repeatedly coming to the door before she was able to get in contact with me as if she was refusing to leave.

Hotel was meh for the price. Nice design and modern fixtures. But the fancy shower wouldn’t drain, slight smell of sewage, and the elevators are slow and in bad shape. Hallways are dark and chipped and stained.

Chic hotel

Very nice hotel in a convenient walkable area to restaurants and shopping. Staff is welcoming and nice. The rooms are clean. The beds are not as comfortable as some in other hotels. They could benefit from better linens and mattress toppers.

Great experience, helpful staff, especially the cleaning staff. They were amazing! Location can't be beat either.

Super noisy! Noisy AC. Super noisy bed… cracked by even moving at night. Heavy doors slam hard without slowind down before closing making it impossible tomrest in the morning while housekeeping is working. Central park AKA was perfect. This one is nor worth staying

Location is awesome! Be prepared to wait 15 min for the elevator it jumps around floors and fits two people and makes zero sense. The room smelled like rotting garbage/old broccoli while the lobby has a scent pumping through the air. The beds were very comfy but very squeaky. I unfortunately don’t think I’d stay here again because of those things which sucks because it was a great location and the staff is very nice.

Was a very pleasant stay.

Can’t even take pictures Aj was so rude why pay all this money to stay and can’t even take pictures !

The design of the room is very modern. But a few problems with the staff, what I would describe as low energy. Two requests to get the clean cups for minibar and one staff member saying Nespresso pods were not his responsibility and then the front desk telling me they.. Charge for more Nespresso cups, only one days worth for a 3 days,,,.. no hotel I stay at ever asked that....

Nate is so awesome we love Nate thank you Nate you were so nice and talkative Nate keep hustling and do yo thang 🥰😝❤️‍🔥

Amazing hotel and spacious! Really good location and easy to browse around.

Staff was super nice

Always a pleasant stay at the Aka Nomad. I stay here for work and on holidays. The bathrooms are tiny, so I try to stay in the premier size rooms. The staff are lovely and the lobby and bar are so relaxing.

great

The staff were helpful and pleasant. The location was on a bus route and a Whole Foods was two blocks away

The gentleman who checked us in in the afternoon was extremely professional and friendly. Friendly bellhop and facilities staff

Enjoyed quiet location. Friendly staff. Clean room. A bit on the pricier side but would consider staying here again.

Enjoyed the location, the room was underwhelming

Best service, period.

Nice place with nice things to do in area

Really disappointing.

Lovely Hotel

Beds and room were subpar. But the rest of the property was great.

Great location, great design, nice rooms and bathrooms, and super courteous staff

I enjoyed my stay at the AKA Nomad very much! I love the aesthetic of the hotel and guest rooms. Would definitely recommend and will most likely stay here again

I like the tree view outside the window.

Our first time visiting and they made us very comfortable! Will def be staying there again!

Great affordable place

Staff were friendly and hotel is beautiful. I just wished that the bathroom lights are brighter but overall great.

It’s very nicely designed.

While the room had an unpleasant musty odor upon entry, the shower system was impressive, offering strong water pressure and a comfortable experience.

Great location, great service, small rooms, slow elevators. Has bar and breakfast 👍

Best staff

It’s very clean and great staffs. Shopping and eating was very convenient. Definitely book the hotel again for my next trip.

The room needs an update! Location is great. The bed sucks.

great

Excellent service

This was my second time booking a stay at this hotel and I was very disappointed to check into my room and find a massive cockroach in the bathroom. Management changed my room and placed me on a higher floor only to find ANOTHER cockroach in the other room as well. I had to cancel my stay and look for a new hotel the same day. I was really taken aback by management when their response to this issue was, "These are the kinks in New York City". I have been traveling to NY for years and have NEVER encountered this issue. Unfortunately, I will never book this hotel again. It's a beautiful property, but cleanliness does not align with what it represents.

Beautiful!

Room had dust bunnies around the ceiling edges meeting the wall that were not cleaned. Very dusty in general in room. Carpet in room requires wet cleaning. Part of the electric blind that covers the patio doors to the terrace were ripped at the bottom edge on the glass side. Windows were dirty, and the room was not sound proof as per advertised as we could hear the external air conditioning units when all doors and windows were closed. Terrace was nice and the gym was great. Just requires better level of cleaning and general maintenance in room.

One of the very best hotel experience ever and we do travel a lot. The customer service and staff were exceptional and the suite room perfect!

From the moment we entered the hotel we were greeted by Blake, who was welcoming and inviting. He swiftly handed is over to Ian who perfectly handled our belongings and thoroughly introduced us to our room. He was kind, polite, sincere, and professional. He also helped us out to our car upon check out. I wish more people in this world could be like Ian. Thank you and God bless!

Professionalism and friendliness of the staff. Checking in process was easy, efficient and clear. Staff knowledgeable and addressed all questions and concerns.

Quiet and elegant place to stay in midtown. Rooms are compact but well organized and efficient. Service was uniformly helpful and friendly. Breakfast is served on the mezzanine, but it was not well marked, so I missed it for 3 days.

Great stay and great staff!

Great location, helpful staff, upscale vibe, functional rooms, quiet

There were roaches in our room. They gave us a view with concrete. They “upgraded” our room and it was the same exact room, but in that room there were dust mites in the wine in the mini bar. No lotion it he bathroom.

Beautiful hotel and it smelled amazing! Will be staying here again!

Excellent spot but having to ask for ice every time as there was no ice machine was a bit much. Also, our bedframe must have been cracked as it made noise every time you moved on it. The layout and design of the bathroom was nice but the half glass door didn't make sense because the shower head was not deep enough for that style as the shower floor continually got wet. Other than that it was a very nice room.

Hotel was conveniently located in Midtown Manhattan. It was easy to walk to or take cabs/subway to restaurants, shops, museums. Room was clean, quiet, comfortable furnishings. Staff was courteous, helpful, professional.

Staff helpful, hotel is calm and quiet among the city noise. Rooms don't tend to have a good view if that matters to you. Bathroom is spacious, as are bedrooms.

Hotel was nicely renovated and converted into a luxury hotel. Reasonably priced. Nice amenities. Central neighborhood near transportation (buses and subways) as well as walkable.

A nice place to stay in Manhattan

Excellent service the staff was lovely. The room was spotless. Love the minimalist aesthetic.

Beautiful hotel, room was simple and had the necessities. Unfortunately our room was very dusty, the ac blew more dust when it was on and the blinds puffed up dust then they moved. This caused an allergic reaction. The washroom door didn’t lock either.

The hotel has a nice ambience, a little serenity in a big city. Our bed was comfy and quiet! So appreciate the quietness.

Overall, the staff was nice. The room was okay, balcony wasn’t worth the price and there was a leak from the ceiling in our bathroom. There was nothing special about the hotel.

Nice design focused spacious room with balcony. Great full size toiletries. Front desk made an error with credit card and they comped the resort fee of $50. Nespresso coffee in room. Bathrobes. Great central location.

My boyfriend and I had an emergency. The staff helped us take care of what we needed to in a very timely manner. They were absolutely wonderful.

The rooms are incredibly small, lighting very bad & very little room to store clothes. Bottom drawer in closet does not even open due to the closet door track. Bathroom lighting pretty bad also. Our tour paper holder was broken so it kept getting in the way & even after the cleaning service left we had to call down for Tolit paper. The employees were exceptional & hotel was very clean. Unfortunately the door men talked us into taking a taxi to the airport to save money claiming it was way cheaper than our $60 uber & they know the taxi driver and they work a good deal for us. As we arrived at the airport I was charged $80 plus tip. We will not be staying at this hotel again. It was not terrible in any means, there are alot of positives also.

The staff were excellent. The accommodation not good. One would think for $500 dollars a night one could have breakfast included. There was a bar that was not open. Common area dark and unpleasant. Won’t stay there again ion next trip to NY. Will also tell others not to stay there. It would take very little to make the whole experience better.

We stayed at hotel AKA for two nights and three full days. The hotel is located directly next to Koreatown so there are a lot of great Korean restaurant options within walking distance, including karaoke bars. Oscar Wilde was a beautiful late night spot within walking distance. Getting a taxi is easy and convenient because of the location. The staff at AKA is SO helpful. They are so kind and always were offering a helping hand. They allowed us to store our luggage upon checkout and called a taxi for us to head back to the train station. Complimentary water, a waterfall shower, and comfortable pillows. My only complaint because of the price point is that the hotel room was strictly set at AC only, without a heat option, and it would not let us put it below 68 or above 72. The window opened which was so nice to get fresh air, but closing it was so difficult as it’s very old and we woke up to the sound of horns honking. The TV has Netflix and is very large. Also, my biggest complaint is that they were knocking on our door constantly every morning at 9-9:30am. Once was someone asking if we needed anything in the mini bar restocked and another was the cleaning crew asking when we are checking out. The cleaning crew was even unlocking the door before I got the chance to get up to answer it. The bathroom lighting was probably the worst I’ve ever seen. The mirror is LED with lights inside of it but doing makeup with bright natural lighting was impossible here.

Comfortable, friendly staff. Would definitely stay again

Rooms are spacious for NYC and very clean and are kept clean throughout the stay.

The staff is super nice, helpful and welcoming and the area is pretty central it’s a great return on your money

Modern features

Great hotel, staff was friendly and helpful, amazing views, hotel was clean. I will definitely be staying again

Great property. A bit inconvenient the check-in time, but everything else was pretty nice.

Everything was good except that the bed made a lot of noise with every movement

Clean property. Werent able to accomadate early check in even with a 2 week notice. Also I took a hot shower and triggered a smoke alarm in the entire hotel. The hotel can put numerous smoke alarms, but can’t invest in proper ventilation for a shower.

The location is a major plus—centrally located and walkable to great restaurants, shopping, and landmarks like the Empire State Building. The staff was friendly and helpful throughout our stay.

Perfect hôtel in NYC

This property was amazing! We had the room at the PH floor with a beautiful terrace with a perfect view of the empire state building! Definitely 10/10

Hotel aka Nomad is beautiful and aesthetically pleasing. It’s very clean, quiet and the staff is extremely helpful and nice! I will definitely stay again!

Good quality stay

Staff was very professional, helpful and courteous. Our balcony room had a great view of the Empire State Building

Staff was incredibly kind and attentive.

Instead of offering assistance, the manager made the situation much more stressful than it needed to be. Thankfully, I was able to resolve the issue through Expedia, who reinstated and reimbursed the reservation — but the manager’s behavior left a lasting negative impression. It’s really unfortunate because the property itself has a lot of potential, but due to the treatment I received, I won’t be staying here again.

The staff was very friendly, anticipating our needs and professional without being stuffy.

The room was spacious and clean. Well decorated, the bar staff was incredible, great cocktails. Ask for Alyssa. The front desk staff was accommodating and kind. Will definitely stay again.

I had a horrible stay at this hotel. I do not recommend staying here. I chose this hotel partially because of the high reviews but was extremely disappointed. The hotel rooms are small and dull with little natural light or space and the elevators take forever. There are only 2 elevators and are extremely crammed and it takes 10+ minutes to get to and from your room just waiting. The elevators are normally stuffed to the brim with some aggressive staff member lugging an unpleasant cart. The staff members are probably the worst part and barged in numerous times during my stay. They forgot coffee and they forgot cups and they tried to barge in for service without knocking even when they had plenty of time otherwise. This is probably a 3 star hotel not a 4 star. Do yourself favor and choose someplace else. Horrific and annoying and irritating. I could give this zero stars if I could and this comes from someone who stays frequently in luxury properties for travel, four and five star only. Weird and creepy staff and incompetent doormen.

While rooms were small, it had everything we needed, was very elegant, very unique.

The staff were very nice.

Very nice hotel and close proximity for restaurants and shopping.

I loved the small boutique hotel vibe with all the convenience of being in NoMad, walking distance to parks and close to the subway. The rooms are well appointed and stylish, but the bathrooms are ridiculously small with absolutely no room to put anything. You could throw your back out trying to get to the TP! But the real issue was the AC not working, the promise of engineers coming to fix it along with the promise of waiving the destination fee from our bill, neither of which happened, and we had to dispute the bill. Talk about not feeling cared for.

I stayed here on my own visiting one of my children who lives in NY. Check in was fast and professional. The room was cosy and contemporary super sound proofed and had everything you could need. The bed was really comfortable. The only negatives were that the lighting/switches were overly complicated and Valet parking was a disaster. But.. I will definately stay here again.

However everyone was very pleasant and helpful.

Quiet attractive boutique hotel

Great service from all staff, facilities always in good condition

Great design hotel at an awesome location!