Holiday Inn Manhattan 6th Ave - Chelsea by IHG

clean room

Rooms were very small however they were very clean. As expected. However there was no microwave or fridge. A fridge would have been nice.

I liked the walking distance to a train The tightness of our room. I know it’s in New York but we had no idea how small our room and bathroom would be. And the pillows were so hard

The rooms were clean ​Dear Booking.com Customer Support, ​I am writing to formally lodge a serious complaint regarding my recent booking at Holiday Inn Manhattan for the dates June 7, 2026, to June 10, 2026. ​Booking.com failed to ensure that my confirmed reservation was honored, resulting in severe distress, financial loss, and a completely ruined initial experience. ​The details of the incident are as follows: ​Unilateral Cancellation Despite Confirmation: I received an official confirmation email from Booking.com on June 6, just one day prior to our arrival. However, when we arrived at the Holiday Inn Manhattan on June 7, the front desk informed us that they did not recognize the booking and that it had been cancelled. No prior notification or warning was ever sent by Booking.com. ​Gross Misrepresentation of Amenities (First Night): After an exhausting dispute, the hotel finally acknowledged an error but forced us into a substandard room for the night of June 7. Although we explicitly booked and paid for a room with two separate beds, we were forced to share a single small bed, causing extreme discomfort. ​Logistical Disruption: We were forced to pack up and relocate to a different room for the remaining two nights (June 8 and June 9), wasting valuable time from our trip. ​Prepaid Services Not Rendered: Our Booking.com package explicitly included daily breakfast for all three days of our stay. The hotel failed to provide us with breakfast on any of the days, despite the fact that it was paid for in full through your platform. ​As the platform through which this transaction was made, Booking.com is contractually responsible for the services sold. Sending a confirmation email 24 hours before arrival and allowing a hotel to deny accommodation is a major breach of customer trust and consumer standards. ​Therefore, I demand from Booking.com: ​A substantial financial refund for the severe downgrade of our first night. ​A full refund for the prepaid breakfasts that were never provided.

Staff was friendly. Gym was small and no mats. A bit older than I expected. No welcoming lobby with drinks or cookies or anything.

OK but nothing great except the location We stayed at 3 IHG properties back to back in Newark, Pittsburgh, and this one in Manhattan. The first two were quite good but this one was a distant third (the room not as inviting or scrubbed clean), also much smaller though the size is to be expected in Manhattan.

location sleep quality. hard beds and noisy AC

The room was clean and the bed was comfortable The room was very small and not very soundproof. Unfortunately I could hear other guests walking & talking in the hallway and I could also hear a baby crying in the adjacent room.

The rooms were bright and clean.

Great location, very friendly staff, would definitely recommend. Only downside, no fridge

We came back for a second stay in large part because of the great service we received from Rovina - she is a superstar and deserves to be highly compensated. She remembered us from our last stay and is unlike any hotel desk person we have encountered. Please give her our highest praise and thanks.

Staff were fantastic and the location was perfect for us. Nothing

Breakfast was mediocre - limited bland offerings. Rundown property with little to recommend it other than the location and price.

Amazing location. Beds were comfy and the room was clean and well maintained. Aircon unit was ridiculously loud.

Clean room. Breakfast was a nice feature. HUGE issue with the elevators. The desk told us we could call them when checking out and they would assist us with the elevators as we had large bags. We called 15 minutes ahead and they told us to call back when ready. So we called 15 minutes later and after a 20 minute wait called back. They then informed us that they couldn’t assist us. So we had to carry our large heavy bags down the stairs. Luckily we were on the 5th floor. So if you are traveling with large bags, avoid this hotel.

The location was amazing. The bed was extremely comfortable. The staff was really nice and helpful every time we need them. We never had any issue with the lift as mentioned on other reviews. We got a room facing the back of the building, while the views were not nice we didn’t care really as this make the room super quite and comfortable. The bathroom was a bit old dated but not a big problem

Very good

One person working at the desk and clueless. Took 55 min to check in. Got charged $33 for something on my CC no clue what. No folio, no receipt, even though I asked for it. Really bad and totally rude staff.

centrally located + clean. no issues :)

Very good

The view from the 25th floor. The beds were not very comfy. Had a hard time sleeping with an achy body.

Location was great. Lively neighborhoods safe' convenient to subway. Room was spacious and very clean. Fan in bathroom was very loud and bed was lumpy. Elevators looked a bit worn.

Good

This was okay, I would stay

Perfect location, good bed and room No fridge in the room. Parking specifications should be sent out to clients before checking in. Otherwise while arriving you may find your self trying to park wherever and perhaps wasting money, when the hotel has partnered with better options to park nearby.

The cable was not working properly. However, that is out of the staff control.

Location was fine, never had breakfast Not hot water in first room..had to be switched after midnight. Staff didn't follow up with the issue until we contacted customer service

The staff was so friendly, the room was great and so was the view from the City View Room. The beds weren’t the best, far too firm for my taste, and no fridge in the room was a big downer.

Very comfortable room, quite spacious. Location was quite good as well

Very nice. Needs better mattress on beds. Back was hurting lots on mattress That's all Everything

Location, staff are great, rooms are clean and comfortable. Air con is insanely noisy in corridor outside the room. But you get used to it.

The location The room was absolutely tiny, we couldn’t open our suitcases on the floor it was so small and there was hardly any wardrobe space to unpack. The bathroom was dirty, the lobby was a mess and had random junk everywhere, the “outdoor seating bar area” had scaffolding above it making it dark and dingy, the lift is incredibly slow - we had to wait 10 minutes for our lift one time. The walls are like paper so when we were trying to sleep we could hear people in the corridors. The shower would take 10 minutes at least for the water to heat up and it was so weak.

Passable

Location is great and the staff was so helpful. We heard noises every night from outside so we couldn’t sleep well. Also bed was very old so I had a back ache from the beginning of the first night.

Exceptional

Very good

Location is great and the staff was so helpful. We heard noises every night from outside so we couldn’t sleep well. Also bed was very old so I had a back ache from the beginning of the first night.

Very good

Very good

Good

Ok

Great time

Pleasant

Bad

staff nothing

Pleasant

staff nothing

Superb

Shoutout to the front desk Lady! She went above and beyond. I would definitely recommend this hotel.

My room was dark, with almost no sunlight, and I could hear some kind of a generator or something from the celler, could use a renovation

Check in staff were very friendly. Pillows were lovely and soft. Water took ages to arrive to the shower on the 11 floor. Room 1107.

My room was dark, with almost no sunlight, and I could hear some kind of a generator or something from the celler, could use a renovation

Clean and staff were great. We were not used to tight spaces, but i guess that is New York.

Location and staff Space is at a premium but a great place (and affordable to most) in Manhattan to explore NYC

We were not used to tight spaces, but i guess that is New York.

Very good

Location Scaffolding up around outside was a bit of an eye sore

Comfortable beds and pillows. Clean room. Plenty of parking close to Hotel. Staff were friendly and helpful.

The location After leaving the hotel I discovered I had been charged twice on my credit card for the last night of my stay (as had my friends ) who were staying in the hotel.) Despite trying to phone the hotel (my call was cut off) and e-mailing the general manager Mr R.Walker I have yet to receive the courtesy of a reply and the overcharge has yet to be recredited to my account. It is totally unacceptable that the holiday inn Manhatten double charged me for part of my stay in the first place and totally beyond believe that despite an e-mail and a follow up e-mail to the general manager Mr R.Walker no reply has been sent to me and no steps as yet have been taken to resolve the matter. How can a hotel think it is acceptable to take approximately another circa $500 in error from someone’s credit card account and totally ignore e-mails pointing this out is beyond me. People should think twice about giving their credit card details to the Holiday inn if they are to be abused in such a way and there is a total lack of urgency to resolve the matter

Incredible stay at the Holiday Inn, the staff were so lovely and went above and beyond to ensure we had a wonderful time there. Would definitely book again.

Very good

The location After leaving the hotel I discovered I had been charged twice on my credit card for the last night of my stay (as had my friends ) who were staying in the hotel.) Despite trying to phone the hotel (my call was cut off) and e-mailing the general manager Mr R.Walker I have yet to receive the courtesy of a reply and the overcharge has yet to be recredited to my account. It is totally unacceptable that the holiday inn Manhatten double charged me for part of my stay in the first place and totally beyond believe that despite an e-mail and a follow up e-mail to the general manager Mr R.Walker no reply has been sent to me and no steps as yet have been taken to resolve the matter. How can a hotel think it is acceptable to take approximately another circa $500 in error from someone’s credit card account and totally ignore e-mails pointing this out is beyond me. People should think twice about giving their credit card details to the Holiday inn if they are to be abused in such a way and there is a total lack of urgency to resolve the matter

Everything as it was perfectly placed for the station and central New York! The very rude lady that checked us in at about 3pm, the morning lady who made sure our bags were looked after so we could visit New York was lovely as were the restaurant staff and cleaning team but the lady at 3pm who was wearing scruffy jeans and green t-shirt and spoke to her colleague as if he was a toddler who knew nothing was horrible! Even kept telling me that I hadn’t paid when I had! Absolutely disgusting!

Very good

Very good location, friendly staff, nice size rooms Windows on higher level floors need some more protection as windows open fully

Disappointing

Great location Rooms look a bit smaller than on the pictures

Convenient midtown location, parking nearby. VERY nice staff, from the reception desk to the person handling our luggage before check-in time. We stayed 2 nights, and our first room was on one of the lower floors, facing the (city noisy) street, and about 6 feet from the elevator. Inconveniently loud. We were able to change to a much quieter room thanks to the reception staff, who were delightful. Our new room even afforded a view of One World Trade Center in the distance. Cool.

Convenient midtown location, parking nearby. VERY nice staff, from the reception desk to the person handling our luggage before check-in time. We stayed 2 nights, and our first room was on one of the lower floors, facing the (city noisy) street, and about 6 feet from the elevator. Inconveniently loud. We were able to change to a much quieter room thanks to the reception staff, who were delightful. Our new room even afforded a view of One World Trade Center in the distance. Cool.

Very loud garbage trucks at 5am made it impossible to sleep but overall the room and staff were nice.

Clean tidy and central Nothing

Convenient location in midtown. Very cramped bathroom. Indifferent staff - our room had been cancelled by the hotel which we only found out on arrival. This was not ideal having travelled from the UK. The receptionist was impassive and although able to reinstate the booking, did not offer any apology or reassurance while doing so. We did not end up with the city view rooms we booked and instead were located on 9th floor with no view. There was never any explanation given as to why the original booking had been cancelled.

Location Floors need a vacuum. The bits of small paper were outside the lift on the floor our entire stay indication that the carpets were not vacuumed

Exceptional

Great location. Kind staff. Clean and convenient. Loved our stay

Overpriced shoebox of a room. Couldn't get in early and had a sick husband. No comfortable waiting area. Noise, slow elevator, couldn't get room early

We had the sweetest stay, the staff went above and beyond to make our stay go so smoothly. The location was perfect. Definitely recommend!

The location was good. The bed was extremely comfortable. Floor needed to be cleaned better.

Thanks to holiday and their staff. Cannot say enough of how welcoming and accommodating they were. They had no issues with holding our bags. The ladies at the front desk are extremely nice and supportive. The gentleman helping with tracking your bags and even the building engineer all very attentive. Even though they are under renovation and there is construction stuff in front of the hotel, the team still makes it a point to make you feel comfortable. Very grateful. Thanks holiday manhattan.

Booked a double full bed room with Expedia a month ahead and got to the property late at night in NYC to be sold all they had was one King bed that was NOT a king bed. There were three of us and it wasn’t going to work. The lady that helped us was nice to speak with but did nothing to try to fix the problem and instead said we can pay $304 more for another room of call Expedia, it was 12 PM. She offered a free breakfast the next day and basically said there’s nothing she can do and they were booked up. I booked about a month or two in advance and they day we left I also called the property to let them know we will be checking in late as we had a late flight. This was a terrible experience.

The location was perfect. Rooms were very small.

Such a convenient location. No complaints

Amazing

Clean rooms breakfast was pretty good!

All you need, comfortable beds, great Location

Clean room, great bed, friendly staff.

I had a wonderful stay at this Holiday Inn in Chelsea. I stayed for over a week, the staff was very friendly. The service was great. The location was awesome, I will definitely stay here again. Special shout out to Eugenia Ram at the front desk who went above and beyond to make my trip great. Thank you I will see you again.

—

Nothing matches the pictures at all. The room was extremely small, and there were zero amenities. Overall, a very bad experience. I wouldn’t recommend for vacation staying here.

The room was clean and nice. The parking was convenient and the location was close to where we needed to be.

Good Na

The room was very small, no bathtub

The location is spot on, the room was clean and the staff was nice and helpful. Not the best but good vfm. Very comfortable bads but too Short. We ask and got a small fridge and it was great. Nice coffee machine. The shower was bad, one night there was no hot water, other nights the water was way to hot, too hot to shower, dusent make sense. Elevator took forever and not working well.

Very clean!

The stuff made few mistakes and didn’t willing to make it up.

I was charged 300 extra dollars after I left really horrible don’t stay at this place Not much

The location is great for getting around New York City.

Room was small but well kept and cleaned daily.

Room was very small, staff was not super friendly. Shower was scalding hot despite multiple times being asked to fix

Great staff!

best hotel i’ve stayed at in nyc, elevators are fast, always clean, staff were sweet and even has locker rooms for you to store luggage at until your flight, 10/10, security deposit was also returned the next day

The location was great

Great location and it was also great because I had spots to study as well Nothing major just the shower head gives you deep tissue massage feeling, that’s about it

It was a great location close to the subway, CVS, food, etc. very clean and great for family. Safe location

My son and I had a great stay! Our room was clean everyday, the front desk staff were helpful and friendly. I would recommend staying here!

Staff were knowledgeable about the restaurants and other businesses in the area.

Location and cleanliness Mattress was hard, no seating, no fridge.

Clean, sufficient, very tiny

Tiny bathroom. Clean room. Front desk staff was slow.

No water for 2 days, nobody helped or cared. Asked front desk to mail post cards they were rude & then a month later I find out that they never got mailed. Hotel front desk argues with me when I called saying they weren’t rude like I was lying.

Perfect location near Times Square Nothing to complain about

good

Where my room was located

Clean bedroom Noise from other guests. Location is OK but not incredible.

There is a great coffee shop down the street, many little spots to eat and a Trader Joes just a few blocks away.

Good location. Reasonably priced with very friendly helpful staff.

Great location, great staff.

Perfect all the way.

Perfect all the way.

great location, very clean

Great location. Small but comfy room. Friendly & professional staff. Beautiful city view from window. FYI ~ construction currently going on outside of building.

Clean room

Clean room

Leaving

Staff was very nice and the room was clean. The room I had was a little small, not much space to move around. A third elevator would have been nice, we were always waiting for one.

Next time remind about include breakfast option

Next time remind about include breakfast option

The staff was excellent; however, the rooms were too small.

The staff was excellent; however, the rooms were too small.

Small but good location and price.

Small but good location and price.

Location

Location

Staff was great

Staff was great

I love coming here, I love the staff and everyone is amazing and the room doesn't disappoint <3 Seems like the check in is now 21+ but ive always been able to get in at 18+ so im not gonna be able to stay here anymore unfortunately, I dont understand why as a 19yr whose been to this hotel a crap ton already (since 2024), and has put so much money staying here just suddenly cant. When did the age restrictions change???

Staff at check in were excellent

Staff at check in were excellent

Requested a fridge, wasn’t in the room, went to the desk and asked for a fridge they seemed annoyed.

Requested a fridge, wasn’t in the room, went to the desk and asked for a fridge they seemed annoyed.

Very nicely maintained property, kind and polite and helpful employees and a spotless room with an INCREDIBLE view! I'm very, very happy with my experience there.

Very nicely maintained property, kind and polite and helpful employees and a spotless room with an INCREDIBLE view! I'm very, very happy with my experience there.

The location is perfect—very close to several subway stations, making it easy to get around Manhattan, yet surprisingly quiet at night, so we slept very well. Breakfast was also good and convenient, a nice way to start the day before exploring the city. The staff were very friendly. We left our luggage for a few more hours at the reception after checking out our room. Overall, it was a comfortable, clean, and well-located hotel. I would definitely stay here again and recommend it, especially for families or travelers looking for convenience and comfort in NYC.

The location is perfect—very close to several subway stations, making it easy to get around Manhattan, yet surprisingly quiet at night, so we slept very well. Breakfast was also good and convenient, a nice way to start the day before exploring the city. The staff were very friendly. We left our luggage for a few more hours at the reception after checking out our room. Overall, it was a comfortable, clean, and well-located hotel. I would definitely stay here again and recommend it, especially for families or travelers looking for convenience and comfort in NYC.

Room is good except the size…! But we had a cold water time once we were showering and called the the front desk to help.

Room is good except the size…! But we had a cold water time once we were showering and called the the front desk to help.

Great value

Great value

Could not sleep. Loud banging from being next to trash cans and exit door. No other rooms available

Could not sleep. Loud banging from being next to trash cans and exit door. No other rooms available

I’ve stayed here twice now and have had consistently positive experiences. The hotel is conveniently located, the staff are friendly, and the rooms are clean. Checking in was also easy and quick. The only minor drawback is that the elevators can be quite slow, and depending on the time of day, there may be a long wait, especially when staying on a higher floor.

I’ve stayed here twice now and have had consistently positive experiences. The hotel is conveniently located, the staff are friendly, and the rooms are clean. Checking in was also easy and quick. The only minor drawback is that the elevators can be quite slow, and depending on the time of day, there may be a long wait, especially when staying on a higher floor.

Overall I loved we loved our stay there. Will book my stay there again.

Overall I loved we loved our stay there. Will book my stay there again.

Didn’t stay reservations were not honored no record of me making reservations

Didn’t stay reservations were not honored no record of me making reservations

After check-out, we had a few questions, and the team responded very quickly and professionally through the chat, which we really appreciated. Overall, a wonderful experience — highly recommended!

After check-out, we had a few questions, and the team responded very quickly and professionally through the chat, which we really appreciated. Overall, a wonderful experience — highly recommended!

Rooms are clean but small

Rooms are clean but small

Great!

Great!

Clean room was excellent

Clean room was excellent

Clean room, good Buffett breakfast, friendly staff

Clean room, good Buffett breakfast, friendly staff

Small Room good location for LIRR to JFK and subway

Small Room good location for LIRR to JFK and subway

Toilet was broken. Got stuck in elevator and all the staff were rude.

Toilet was broken. Got stuck in elevator and all the staff were rude.

Very accommodating, super friendly staff, easy check in process. Loved our stay!

Very accommodating, super friendly staff, easy check in process. Loved our stay!

Clean room, quiet, excellent staff, room are in the small side.

Clean room, quiet, excellent staff, room are in the small side.

Brilliant location and cosy room

Brilliant location and cosy room

staff was nice

staff was nice

Slow check in

Slow check in

The property was falsely advertised—breakfast was listed as included, but we were told it would cost $29 per day. We chose this hotel specifically to save on food, so this was extremely disappointing. There are only two elevators for a 20+ floor building, causing long wait times. The room was nothing like advertised, with a window facing a brick wall and alley. The walls were paper-thin, the bathroom door wouldn’t close, and there was no ventilation, making the room uncomfortable and lacking privacy. The only positive was the location. We checked out early and moved to another hotel. I would not recommend this property.

The property was falsely advertised—breakfast was listed as included, but we were told it would cost $29 per day. We chose this hotel specifically to save on food, so this was extremely disappointing. There are only two elevators for a 20+ floor building, causing long wait times. The room was nothing like advertised, with a window facing a brick wall and alley. The walls were paper-thin, the bathroom door wouldn’t close, and there was no ventilation, making the room uncomfortable and lacking privacy. The only positive was the location. We checked out early and moved to another hotel. I would not recommend this property.

Ok for New York

Ok for New York

For the expensive rate the room was with a king size bed, you could barely walk in between bed and desk. Only two Elevators available and they are very small elevator for 25 floors and you had to wait for long periods of time to get on the elevators. Rooms are so closes you could hear peoples conversations, do not have noise control or etiquette… do not have consideration and throw doors so hard that you cannot rest. Would not stay in this specific IHG ….

For the expensive rate the room was with a king size bed, you could barely walk in between bed and desk. Only two Elevators available and they are very small elevator for 25 floors and you had to wait for long periods of time to get on the elevators. Rooms are so closes you could hear peoples conversations, do not have noise control or etiquette… do not have consideration and throw doors so hard that you cannot rest. Would not stay in this specific IHG ….

Great location. Clean rooms.

Great location. Clean rooms.

Gracious staff - The employee even remembered I called to confirm my reservation. Appreciated the gift bag upon arrival and the hot chocolate and candy canes. Also a good location for our concert at MSG. Would stay here again

Gracious staff - The employee even remembered I called to confirm my reservation. Appreciated the gift bag upon arrival and the hot chocolate and candy canes. Also a good location for our concert at MSG. Would stay here again

Great location, just a short walk or subway ride from most of the attractions but still managed to be quiet. Room was very clean.

Great location, just a short walk or subway ride from most of the attractions but still managed to be quiet. Room was very clean.

Staff so friendly

Staff so friendly

Everyone was friendly. The room was nice and clean. We did not try the breakfast, but we did eat dinner at the restaurant which was good.

Everyone was friendly. The room was nice and clean. We did not try the breakfast, but we did eat dinner at the restaurant which was good.

All around awesomeness

All around awesomeness

Our room was very neat & tidy. Bed was made both days; nice clean bath towels. Rovina was our check-in and out clerk. Super sweet and kind. The hotel room was pretty small, but all in all, it was clean and all we needed.

Our room was very neat & tidy. Bed was made both days; nice clean bath towels. Rovina was our check-in and out clerk. Super sweet and kind. The hotel room was pretty small, but all in all, it was clean and all we needed.

Rooms were

Rooms were

Overall our stay was pleasant. We has a good experience and would stay here again.

Overall our stay was pleasant. We has a good experience and would stay here again.

Clean room, comfortable bed, nice and helpful staff

Clean room, comfortable bed, nice and helpful staff

Very close to subway stations. A lot of food options around the corner

Very close to subway stations. A lot of food options around the corner

I am deeply grateful for the exceptional staff at the Holiday Inn Manhattan 6th Ave. Having worked in hospitality myself, I appreciate what outstanding service looks like—and Rovena at the desk and Tony at the door exemplify it in every way. Each time I entered the lobby, I was welcomed with a heartfelt “Hello” and a genuine smile, making me feel right at home. Their kindness went far beyond the expected: they made my son feel comfortable and cared for, and Rovena’s thoughtful gesture made my daughter’s birthday extra special. I can’t thank them enough for turning our stay into such a memorable and joyful experience.

I am deeply grateful for the exceptional staff at the Holiday Inn Manhattan 6th Ave. Having worked in hospitality myself, I appreciate what outstanding service looks like—and Rovena at the desk and Tony at the door exemplify it in every way. Each time I entered the lobby, I was welcomed with a heartfelt “Hello” and a genuine smile, making me feel right at home. Their kindness went far beyond the expected: they made my son feel comfortable and cared for, and Rovena’s thoughtful gesture made my daughter’s birthday extra special. I can’t thank them enough for turning our stay into such a memorable and joyful experience.

Location was great for where I needed to be. Staff was responsive to my requests for a small refrigerator. Room was small but clean and had a nice view.

Location was great for where I needed to be. Staff was responsive to my requests for a small refrigerator. Room was small but clean and had a nice view.

Rooms should have a mini fridge

Rooms should have a mini fridge

The room could sleep 3 but it was too cramped up and no space to stand.

The room could sleep 3 but it was too cramped up and no space to stand.

start

start

Raveena helped us check in and was amazing and friendly during our stay!

Raveena helped us check in and was amazing and friendly during our stay!

Rooms were clean and staff friendly

Rooms were clean and staff friendly

I had

I had

Great staff! Clean room, would stay again. Good breakfast too

Great staff! Clean room, would stay again. Good breakfast too

Clean room and nice staff

Clean room and nice staff

The staff need improvement their communication with guests to explain better for payment and bill details.

The staff need improvement their communication with guests to explain better for payment and bill details.

Clean room, great staff

Clean room, great staff

room was clean, though coffee maker did not work. No free coffee in the lobby, and no where to "meet" others (just 2 benches along a work corridor)

room was clean, though coffee maker did not work. No free coffee in the lobby, and no where to "meet" others (just 2 benches along a work corridor)

Staff were always helpful, room cleaned well daily. Handy location.

Staff were always helpful, room cleaned well daily. Handy location.

Smooth check in/check out. Beds comfortable with very soft linen.

Smooth check in/check out. Beds comfortable with very soft linen.

Location was very good

Location was very good

There was dirt in the bathtub, the lamp shade was torn and ripped and the AC unit had a broken piece on the front that rattled all night. The sheets had stains on them.

There was dirt in the bathtub, the lamp shade was torn and ripped and the AC unit had a broken piece on the front that rattled all night. The sheets had stains on them.

No comments

No comments

Clean room

Clean room

Excellent service

Excellent service

We have stayed here numerous times the staff are excellent very friendly and making sure that we are well taken care of

We have stayed here numerous times the staff are excellent very friendly and making sure that we are well taken care of

We stayed 10 nights and had a really good time. The staff were very friendly and helpful. As the hotel is in a busy area, there is traffic noise through out the night. If you want quiet you may be better off asking for a room at the back. We didn't mind and could enjoy the street view instead. There are only two lifts/elevators, but we never waited more than a few minutes to access them. All in all we had a good time and would stay here again.

We stayed 10 nights and had a really good time. The staff were very friendly and helpful. As the hotel is in a busy area, there is traffic noise through out the night. If you want quiet you may be better off asking for a room at the back. We didn't mind and could enjoy the street view instead. There are only two lifts/elevators, but we never waited more than a few minutes to access them. All in all we had a good time and would stay here again.

Good condition service were good except at the receptionist (very poor service)

Good condition service were good except at the receptionist (very poor service)

If I had the opportunity travel to NY again, I definitely stayed in this hotel. Love location, love Chelsea area, love the Italian pizza close to there Andiamo pizza.

If I had the opportunity travel to NY again, I definitely stayed in this hotel. Love location, love Chelsea area, love the Italian pizza close to there Andiamo pizza.

The service was great..front desk was super nice and helpful all shifts. also you chat via email and the response is quick.only two downer.The room was very small m..smaller than I expected. The housekeeping rushed no vacuum and bathroom not clean all the way…. Overall it was a great stay

The service was great..front desk was super nice and helpful all shifts. also you chat via email and the response is quick.only two downer.The room was very small m..smaller than I expected. The housekeeping rushed no vacuum and bathroom not clean all the way…. Overall it was a great stay

The hotel itself was average. The hotel staff were very friendly and helpful. It was unfortunate but the hotel guests were very noisy.

The hotel itself was average. The hotel staff were very friendly and helpful. It was unfortunate but the hotel guests were very noisy.

It near the train station and a lot of stores.

It near the train station and a lot of stores.

Amazing

Amazing

The staff were pleasant willing to help with any issue one co

The staff were pleasant willing to help with any issue one co

Unpleasant smell over all and was woken up on last day of stay to fire alarms and the smell of burnt wire.

Everyone was nice. Appreciated the location.

Location was great. Customer service desk told us about a stabbing while checking in with the kids. So unprofessional the kids were scared the entire stay. Rooms very small. Shoe size is not stereotyping here. Pretty small

Overall was happy with our stay. Great location, affordable and clean.

The staff were excellent, always accommodating. To Destiny keeping me coffee strong to Tony, uber helpful. Only negative was room size, but bearable for the 5 nights we stayed, 3x adults and 1 “older” child

N/A

It was clean and they made sure we had soaps and towels on a daily as well as houskeeping. Would have loved to have a microwave/fridge or both we had to go down a few floors to access the microwave, ice and sodas. But overall it met our needs for our first time to NYC

I stay here a couple of times a year. The current management has done an excellent job making this a clean and efficient hotel for a relatively reasonable price.

it was ok but the tub spout needed to change. The noise from the rooftop across the street was unbearable.

I checked in very late at night, both security and the super nice lady at the reception were friendly and attentive.

It was a nice hotel for the cost. Highly recommend for for a quick NYC trip

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Great spot to be in the city. Only downside is that there were only two elevators. Staff was quick and responsive.

We liked the location it was in between all main attractions.

It was a great location, staff was friendly, a lil disappointed that the view was not on the side of Empire State Building but of the Freedom tower. Still an excellent view. I must have misread that this location had a pool that was a bummer but received an upgrade to a higher floor which was better since we were so busy sightseeing. Definitely staying here again.

The room was small but comparable to others in large cities. It only has 2 elevators and cleaning staff also use it so there are delays waiting for elevators. No onsite parking - but a secure garage is nearby. Breakfast not included but a buffet breakfast was available. These are also common with large city hotels but we often frequent hotels in smaller cities that include parking and breakfast - we just need to change expectations. We had a high level room and a wonderful view of Empire State Building. We loved the location - close enough to subway, lots of food options, we walked to Times Square. The area felt safe enough but we were a larger group and not usually out too late.

El hotel muy limpio y cerca de todo.

Convenient location to everything we wanted to see in NYC. Room was quiet, beds were comfortable. Staff was friendly and helpful when we needed an extra blanket and towels. Great quality for the price!

It was what we needed for a night in the city.

We checked in on Wednesday morning we checked out tuedsay 12pm. -tea bags not replenished once. Black tea ran out and never was replaced after Thursday morning. When i asked the front desk on thursday morning, staff at the front desk proceeded to remove the complimentary tea because it wasnt suppose to be out yet, i guess. I didnt get an answer nor was it ever replenished my entire visit. -water in lobby was iced only about 65% of the time(its was above 90° most of the time there) -ice on 15th and 4th floors, i understand NY buildings are old and ammeneties are sparce, these areas should be better. More attention to them, especially since most rooms dont have refrigerators, guest use these areas alot. Towels on floor is a bandage not a solution.

Interesting staff

awesome*****************************************************Everything Was Amazing

Elevators are so slow

Staff was really nice

The room was clean and the staff were very nice and accommodating. Perfect for our short stay.

Doesn’t have shuttle from the airport nor complimentary breakfast, but location is excellent and room is cleaned every day

Great place to stay. Great location and area! Perfect for our family trip. Staff is amazing and accommodating! They are truly nice! The room was great. Perfect location and easy to move around, walk or take the many subways around the area!

Parking was my issue. It is offsite parking and is not owned by the Holiday Inn. The parking staff was rude, and even spoke in spanish saying thing like we park Rolls Royces and my car is nothing. Also in spanish stating I dont tip which is false. Tips are a reward of good service. Smile, be curtious, and accomidation not rude

Location

Pretty nice

Great place to live at. Asif was really helpful!

Walking distance to Empire State Building. Neat and clean place. Subway is few blocks away, to go around city. Everything we did was close to around 15 minutes or less from hotel. Walked around at night. No issues. Has food places in the neighborhood. Dunkin is few steps down if you run on Dunkin. Has a busy Gelato place at the end of the street. Standing in big line is worth it. Loved the view of Empire State from the room.

No hot water, soda served when asked for drinking water! I would never atay again

There is no way to feasibly condense the events into 1500 characters or less. But ultimately we missed time with friends during a joyous occasion all to get bullied, harassed, and threatened despite following IHG direction. Time and time again at this hotel, we were miscommunicated to, disrespected, asked for unreasonable requests during a holiday, gaslit about their communications, and then blatantly lied to. General management not once reached out to us when the request came through various mediums, including their own corporate guest relations staff. Never, have I ever been threatened, bullied, made to feel less than, and disrespected as a guest of a hotel.

I like when they provide a small drink area and they had one of elevator repair faster than expected.

Very 👍👍👍

Awesome staff , i dropped my phone out side and the staff found it and returned it to me

Great

The room is TIGHT if you are traveling with the family. We weren't in our room much and it's a good thing. The elevators are slow, there is not a fridge or microwave in room. The ice machines are only on certain floors. This room was sufficient for the couple of days we were there.

Clean room, excellent staff

This would be choice in future too

for the location it was a great price, for the rooms they were a bit small. The room was about 90% bed.

The staff assisted this weary traveler with a much appreciated early check in. Nice outdoor patio sitting area. Relatively quiet Chelsea neighborhood.

Clean bedroom with friendly and attentive staff. Close to attractions and subway stations. Woman travelling solo I felt saved at this location day and night.

Staff is very nice. Asif I met in day 1 is very helpful

The hotel is close to most subway stations. The staff is easy to communicate with. Check in is smooth and well organized.

Very convenient, Heart of everything. Very walkable.

Location

Bed was very comfy and the pillow were amazing and a a long day walking new york, hotel clean and staff friendly, would rather a kettle in the room rather than the coffee pod this as that was rubbish, overall, great base to see manhattan

I had hurt my ankle had to cancel stay and they would not give me back my money

But very uncomfortable bed. Will not be going back due to bedding

Excellent location. Good view.

The staff was friendly and welcoming, but the rooms were quite small, with limited space to move around—especially in the bathroom and bedroom areas. Unfortunately, housekeeping did not service our room on the final night of our stay, even though we were out for most of the day. When we returned in the evening and called the front desk, we were handed blankets and sheets to make the bed ourselves, which was disappointing. Overall, while the stay was okay, it didn’t feel like it matched the price we paid.

Half the outlets in the room did not work and bathroom ceiling fan cover was falling off.

Couple of subway line stops close by. Con

Very simple and nice hotel. Super friendly staff. Destiny was amazing!

great location!

Good

Great location, friendly staff, coffee and tea station, conveniently located near many Subway lines with lots of dining options near by and in walking distance. Honestly, we loved our stay here and are so happy we came across this gem.

Great hotel I’d come again to stay here.

Bountiful breakfast Always fully stocked complimentary coffee tea and water Close to train station Walkable to and from Times Square

The staff was absolutely wonderful! Very friendly and accommodating. The only time we had trouble was calling the property ahead of time - long hold times, but once we got through, very helpful!

Room was a reasonable size, and very quiet which was appreciated.

Good

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Great hotel

Sink water took 5 min to get warm Shower never really got hot Elevators slow Staff nice

Convenient.

it was nice

The elevator was definitely old. One time it stopped on every floor. You can hear it creak going up and down in your room. No sound proof rooms. Other guests weren’t happy. Definitely go somewhere else.

Check in process was very confusing! Very noisy hotel!! Great location!!

Very friendly staff. Clean and quiet hotel. They held our luggage at both ends of the trip so we could explore without our bags. Loved the location and our view from one of the top floors.

The room was smaller than advertised.

Was checked in by Destiny, that was the one who checked me in the previous visit. Same great service. Easy check in, Destiny was excellent. She was welcoming and greeted you by name when you left and returned to the hotel. Was very pleased with the service will return for another stay.

Everyone was amazing here

The neighborhood has come a long way over the years! Great shopping, near several train options including the PATH, subway, Penn station, Walking distance to time square or Chelsea. The hotel was tiny but had what we needed! Clean, great views, staff was absolutely fantastic and so friendly. Only complaints- make sure there is enough toilet paper and towels when there is room service. I wish they had the ability to serve food or at least small necessities. Otherwise we loved it and we slept like babies!! We stayed for 7 days!!

The bathroom door wouldn’t open all the way. The space was extremely tight. If I knew all this before had I wouldn’t have reserved.

Very comfortable and convenient overnight stay. Reasonably priced parking nearby. Front desk was very welcoming and accommodating. Nice touch adding the welcome gift bag. It’s the little things that matter.

Excellent service and very friendly staff. We were able to check in early and check out late - as it helped our schedule tremendously.

The concierge that checked me in was excellent. After i checked in i left for dinner, when i returned she greeted me by name, and asked how was my time outside. Sadly i forgot her name. She was excellent

This was a great location

I loved the area, would definitely stay here again

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There aren't enough stars in your list to rank the quality of the service. Everything went smoothly because of the staff.

Staff was very welcoming and helpful. The location worked well for us.

Room was clean and beds were comfortable. Not too far to walk where I needed to go!

Friendly staff, hotel was good, I liked the area, subway entrances were nearby, a lot of close dining and shopping.

No problems at all. Checked in late night, got an early wake up call for my 530am train tomorrow am. Very happy with it. Glad to be an ihg member.