Holiday Inn Express NYC Chelsea – NoMad Area by IHG

We had a great stay at this hotel. The rooms were neat, clean, and well maintained. The hotel offers complimentary breakfast, bottled water, cookies, and beer during specific hours, which was a nice bonus. Its location is excellent—just a short walk from Penn Station, Moynihan Train Hall, and Madison Square Garden. Most importantly, the staff were incredibly accommodating, friendly, and attentive throughout my stay. I would definitely recommend this hotel.

During our stay, we received texts from the staff asking about how our stay was going and whether the staff could do anything more for us. That has not happened in our other hotel stays, and certainly not in a moderately priced chain hotel like the Holiday Inn Express. Breakfast was free and contained the usual offerings, but a cut above in variety. The location on 29th between 7th and 8th Ave was perfect for walking to nearby restaurants.

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I’m a happy with this hotel

Paid extra for high floor, but it’s a very short building so the high room was of no benefit. Dirty used cup in my bathroom. When we got to room to check in door was propped open with a sheet. Found housekeeping on the floor and asked if room was ready and told her about sheet. She said room was ready and said something about towels and grabbed sheet and left. Hallways smelled musty. Rooms are tiny.

The rooms are much nicer than the lobby. Staff was exceptional. Breakfast one of the days was really, really good. You can borrow a bike and helmet from the front desk. Really great area to explore. I would stay here again.

Exceptional

Superb

Great location, great staff and good experience overall. Rooms a bit small for bigger families (3+), but other complementary goodie’s made it a great stay for my NYC trip.

Location , staff A/C a little noisy

Exceptional

Staff was super friendly, let us check in early, held our bags when we checked out, very nice.

Clean and welcoming. No complaints.

The room was quiet and clean. The hotel had booked us for two rooms instead of one and have repeatedly balked at refunding the second room. We had a second reservation one week later and when we arrived were told the reservation had been canceled and they had no room available. We were turned out into the street with luggage at 11:30 at night. There was no assistance offered to help us find a room elsewhere. To note, we are 80 years old.

Overall, great hotel and location in Manhattan for the price point.

It was very nice clean and convenient It was very nice and convenience

This hotel exceeded all our expectations. Room was actually larger than we expected, very clean, quiet, staff very friendly and accommodating, breakfast a cut above the typical hotel breakfast, linens and beds nice and comfortable, good location for accessing the subway and trains, nice blackout curtains in room, fast elevators, and facility fresh and well cared for. Needed a bathmat and more counter or shelf space in the bathroom to hold toiletry bags.

The location It was dirty, disorganized and the front desk under staffed. The rooms were small, the “king size” bed measured as a queen and the AC was not working.

Excellent location, easy to get to from any major airport, walking distance to entertainment venues! I stayed on the 1st floor, so I did not have a city view, but that was alright, 1 night was ok,

The location is exceptional, super close to Penn Station/Madison Square Garden. The street is quiet tho not much noise which was good. Breakfast was not very good even by american standards, but the coffee/tea being available always was appreciated. Overall it was a decent stay, main plus was the location. No iron, no fridge, no hairdryer in the room. Had to ask front desk for the dryer, they brought it immediately which was nice. Breakfast

It was a decent property to stay in NYC area near the Times Square, Madison Square and Penn station. You can take MTA for any location from Penn station.

The staff is friendly and attentive. Check in was a breeze. Rooms are a little small but that’s what you get in NYC. Perfect for a short stay and the area is super walkable with plenty of access to the subway lines.

Great price for new york city Including breakfast, wine o‘clock 4-5, 24/7 coffee & tea, free Cookies Helpfull & friendly staff The hotel offers 4 bicyles for hotel guests. Unfortunately they are not well maintained and need service (breaks hardly working).

Exceptional

Amazing

We were given cellar and it was musty smelling and I smelled that for all 4 days and it was a terrible experience with all cleaning supplies and laundry there. Don't recommend this place at all

I loved that they were able to keep our bags after checking out so we could go out and explore/eat before our flight

Good

Superb

super friendly & the rooms were very clean & comfortable. The complimentary breakfast is amazing! There are a variety of hot dishes that rotate each day plus any other breakfast foods you can imagine clear up until 10 am. I highly recommend this hotel for families traveling with children as well.

Very good

Good

Exceptional

The room is small but very clean, the hotel is on a side street,so it is not very loud at night,like other hotels that I've stayed at in NYC. The hotel is in a good location ,and pretty close to the subway. The staff are all helpful and friendly. I loved the free breakfast,there was a lot to choose from and different things every morning. I also loved the free coffee ,cookies, water and wine! I would stay here again.

Complimentary tea and coffee was huge plus and wine and cookies at 4pm each day. Lovely terrace at the front. Breakfast had a really good selection of hot and cold options. Would highly recommend

I really liked the location of the hotel and the complimentary coffee and cookies. We had to ask for basic necessities like towels because housekeeping forgot to to replace them. First night our blow dryer was working but hk replaced it with a broken one so we had to ask for the old one back.

Front desk staff made all the difference. They were amazing. Location was perfect. Room did not appear vacuumed upon check in.

Excellent stay at the Holiday Inn express. Great location. Hotel was clean. Nice big comfortable king bed. Decent sized room for NYC. Will stay there again upon my next visit.

Parking is not free as advertise. Water is extremely hot. Be careful. The hotel ran out of washcloths and towels because of that they gave us an extra hour to check out. Besides all of that, everything else was pretty much good. Food was good. The cleaning staff was great. The front desk guy hung outside most of the time.

The facility is clean and up-to-date.

My go to place when...

Good

Frontmanager Mo, location

Free breakfast options and coffee, good enough for the price you pay for in NYC. Staff are extremely fast at putting out new food out. The room is spacious enough for NYC and is newly renovated so it felt very clean. It has mostly everything I need. The Bathroom is very well lit and equiped. There’s Dove shampoo, conditioner, shower gel, and hand wash body lotion provided. Free wine and cookies around 4pm, fantastic for a quick chill. The manager who gives out the wine is fantastic and enthusiastic about the wine he gives out. Staff at front desk are super helpful and friendly. Location is good, fairly close and only a short walk away from Chelsea Market and the high line. A lot of affordable food options around. Subway, penn station and Amtrak only a few minutes walk away. Walls are thin in the room so can hear bathroom noise next door and people talking in corridor. Breakfast area a bit cramped but manageable. Area towards the 8th avenue is a bit sketchy. Shower in room 709 does not work properly ie diverter was only working 50% so shower doesn’t have enough pressure.

Great Hotel- newly renovated with lovely rooms. Breakfast was really great with lots of options. They also have free coffee around the clock, as well as free cookies and wine from 4 to 5 pm. The staff were super nice and friendly. Location was close to trains and very walkable to restaurants and parks. Will definitely stay again!

Close to penn station, very friendly staff. Bike rentals

Power plugs didn’t work and 12 min elevator delay caused uber cancellation

In such a prime location, this was unexpected! Totally worth it. The price was right, clean property, friendly staff.

Location Very disappointing experience. The room was extremely small and uncomfortable. The hotel relies on only one elevator to serve 15 floors, which resulted in long waiting times throughout the day. The breakfast was very poor, with very limited options and low quality. The overall hotel services were far below expectations. In addition, there was no telephone in the room, even though it was listed among the room amenities and services. This made it difficult to contact the front desk when assistance was needed. Overall, I would not recommend this hotel due to its poor facilities, inadequate services, and misleading room information.

The rooms were clean and maintain daily. The staff was friendly. For the period i was a guest there were a variety for breakfast which was good.

I would def recommend the Holiday Inn Express in Chelsea. The property is clean and the staff is very friendly and helpful. It's a great central location to explore from. We were in NYC two days. Day One we ubered from the hotel to Central Park and worked our way back to the hotel, walking to all the main tourist sites. Day Two we walked from the hotel to The Battery (took Staten Island Ferry to see Statue of Liberty) and back to Chelsea through the Chelsea Market and the High Line. Somewhere around 10 miles of walking total, but we had a great hotel to relax in at the end of the day. As other reviewers have said, breakfast at the hotel is a zoo but at least it's there. An elevator was broken so we walked down from the top floor. Things happen, so be patient and kind to the people at the front desk and enjoy NYC.

Bad

Superb

I like everything from breakfast to room cleanliness. Nothing.

The rooms were clean and beds comfortable No lobby really and the rooms were small enough that you wanted somewhere else to hang out

Nothing.

The rooms were clean and beds comfortable No lobby really and the rooms were small enough that you wanted somewhere else to hang out

I had a wonderful experience here. The room was exceptionally clean, and the bathroom was bright, nice, and spotless. The bed was very comfortable, ensuring a great night's sleep, and the AC worked perfectly throughout my stay.The breakfast was also very good . What truly stood out was the staff—they were incredibly helpful, respectful, and friendly. I highly recommend this place!

Good location. Free wine from 4-5. Breakfast free, but crowded.

Very good

Good location. Free wine from 4-5. Breakfast free, but crowded.

Clean I liked everything

Clean I liked everything

The room did not look clean and there was hair in the tub that was not mine

Location was great! Very clean , good customer service staff was really friendly and helpful Very convenient in a central location , for walking, eating, shopping and sight seeing

Location was great! Very clean , good customer service staff was really friendly and helpful Very convenient in a central location , for walking, eating, shopping and sight seeing

Perfect location, great staff, clean & comfortable. Would definitely stay again!

Very good

Top floor room was quiet. Elevators were not that busy during the week. Enjoyed the daily breakfast. Took advantage of the late afternoon wine one day as well. Friendly staff.

Top floor room was quiet. Elevators were not that busy during the week. Enjoyed the daily breakfast. Took advantage of the late afternoon wine one day as well. Friendly staff.

Very good

They cancelled my booking without notice

Didn’t like the fee for a microwave and a separate fee for the fridge

Breakfast was good for a buffet. Good choice of omlettes , saute potatoes/ peppers etc. Porridge, cereal, fruit, yogurt. Coffee from a machine was not that good. The big downfall of this hotel was lack of communication. Despite sending several messages via Booking. Com to advise of late expecting arrival time there was never any response which made me anxious about the booking being unconfirmed.

Good

Very convenient to Time Square

The stuff was helpful, bottled water was free, it was clean facility overall and location was fair The rooms were small and useless areas were too much that made every move difficult. The breakfast was too weak, we were almost hungry at the end of it, doesnt worth extra money

Location

The rooms were small and useless areas were too much that made every move difficult. The breakfast was too weak, we were almost hungry at the end of it, doesnt worth extra money

Location

Clean, quiet, helpful staff. Unbelievable breakfast - paper plates and nothing to eat except boilt eggs. The same every morning.

The location was great we could walk to most venues. Alaina at the front desk was amazing. Unfortunately the evening front desk employee on our first clearly did not enjoy her job and definitely needed some customer service coaching. All together it was a positive dxperience

Nice location

Very good

Exceptional

My son and me had an upgrade so we could sleep in separate beds. The staff was really lovely!

Very good

Location Facilities

Location Facilities

Only one elevator was working and was crowded.

Location was ok Breakfast and cleaniness should be better

Amazing Stay! Location and everything is just great here

Super centric and close to everything, the staff was nice and hotel clean

Exceptional

Close to where we needed to be and clean Nothing

Close to where we needed to be and clean Nothing

Good clean room & bathroom Dull location, poor breakfast

Location, facilities, service, breakfast, bed, housekeeping, service minded staff, cookies and coffee

The breakfast were good, coffee and hot water were served 24/7 in the entrance. The room is clean and warm.

I booked a high floor, king, w/jetted tub. I received a basement floor and a broken tub. Went to take a bath and the jetted tub was broken. The bath was filled with black junk indicating it had been broken for a while. There was NO smoke detector. I had to request one be installed. My room was across from the employee break room which they held the door open with a rag. I heard every cackle, it was like a party was going on every morning. It interrupted my sleep. Furthermore, I requested a late check out, got denied and charged anyway, for the denied late check out. I tried to get compensation for the BREACH OF CONTRACT for paying for a room I didn’t receive. I just wanted the difference between what I paid and what I received. They compensated me 37% and then ignored me. A supervisor at Hotel.com managed to get an additional 14% returned to me. This management team stands behind corporate greed.

Location, staff, free water, luggage scales. Even though on the 12th floor, it was noisey with guests talking as they walked to and from lift.

Very comfortable hotel, and an excellent location. Walkable to Penn Station, Whole Foods, many coffee cafés, metros and restaurants. Manager was exceptionally gracious and helpful. Breakfast was adequate, but out of some items and limited seating. Overall, I would definitely stay here again.

Exceptional

Location, breakfast acceptable, add on stuff like free water, glass of wine, clean and modern room / bathroom. Possibility to keep luggage before/ after checking in / out for free. Pillow could be thinner.

Very good beds, clean rooms and nice personnel It felt a little bit as a glorified Hostel

The staff were helpful, and I really enjoyed the thoughtful amenities like the complimentary water at the front desk and the evening wine hour. These modern touches, combined with the hotel's prime location, added great value to the stay. My stay was marred by significant noise from other guests during the late night and early morning hours. Additionally, the elevators were undersized and confusing to use due to several unlit buttons.

Location and staff. Cost

Vey friendly and helpful staff. Free water and wine hours. tasty breakfast with wide range of choice. Family room was too small for 4, lifts are very slow and only 2 for 12 floor property.

Cost

Exceptional

Exceptional

Hotel was located nicely, close to everything we did. Loved the afternoon cookies as well! Staff goes over and beyond to help. We had a blup with out billing, but they went out of their way to fix everything. These guys are top notch!

We had a blup with out billing, but they went out of their way to fix everything. These guys are top notch!

The location fitted my purpose The room was not what I ordered, and only on the spot did they apologize, but this is what they have. They did give me a 50 USD discount, but it should have been said in advance, if you don't have a room, don't sell it. Besides that, the room was filthy, and the coffee machine didn't work. The elevators were always full, leading to long wait times. Breakfast was dull.

Great location, comfortable bed, clean bathroom, enough room space, great light settings. The breakfast was so so

The location fitted my purpose The room was not what I ordered, and only on the spot did they apologize, but this is what they have. They did give me a 50 USD discount, but it should have been said in advance, if you don't have a room, don't sell it. Besides that, the room was filthy, and the coffee machine didn't work. The elevators were always full, leading to long wait times. Breakfast was dull.

Great location, comfortable bed, clean bathroom, enough room space, great light settings. The breakfast was so so

Position is good. Room are nice. Breakfast room is too small. There is no space to sit. It is too crowded so not very relaxing.

Excellent location. Relatively big, modern and clean room. Room was cleaned and we were given new towels every day during our 10-day stay. Air conditioning made the nights very comfortable. Bed and mattress were very good. Breakfast is always nearly the same, served on paper plates with plastic fork and knife. A very small space for breakfast given the size of the hotel.

I had a great stay at this hotel! The location is excellent, very close to the subway, which made getting around the city super easy. The beds were really comfortable, and I slept very well. The breakfast was also a highlight, plenty of variety and everything was fresh and tasty. I absolutely loved it and would definitely stay here again!

Good location. Room was clean, staff were friendly. We enjoyed the free wine hour. No fridge in the rooms though. Worst elevator ever. I was on the 15th floor and would go up and down, depending on who else was getting on or off. No rhyme or reason to it. Even though it was included, I did not get the continental breakfast. Small sitting area was packed. Not very accommodating.

The room was cleaned every day. Another thing I liked was that there were cookies and wine available in the afternoons. There was always water available.

The room was cleaned every day. Another thing I liked was that there were cookies and wine available in the afternoons. There was always water available.

I had a great stay at this hotel! The location is excellent, very close to the subway, which made getting around the city super easy. The beds were really comfortable, and I slept very well. The breakfast was also a highlight, plenty of variety and everything was fresh and tasty. I absolutely loved it and would definitely stay here again!

Superb

Location Shower in bath

Very good

Good location. Room was clean, staff were friendly. We enjoyed the free wine hour. No fridge in the rooms though. Worst elevator ever. I was on the 15th floor and would go up and down, depending on who else was getting on or off. No rhyme or reason to it. Even though it was included, I did not get the continental breakfast. Small sitting area was packed. Not very accommodating.

Friendly staff, free happy hour wine and free coffee. What’s not to love in the city that never sleeps!!!!!!

Pillow are too soft

The location is very convenient and breakfast is great!!

The lobby is very small and breakfast time is packed. There's often not any room to sit during breakfast except outside so if it's cold you're out of luck unless you want to bring the breakfast back up to your room. Lobby was pretty dirty as well. You can absolutely get better for your money in the city. I would not recommend, I've had much better experiences with other hotels in the city. Window was also broken to where it opened fully past a safe opening. We were on the 11th floor and thankfully we didn't have any kids with us or there could have been a terrible accident. I think if this property started paying more attention to detail it could be a much better experience. 5/10. Would not recommend.

The room was clean, the bed and pillows were great. New towels and made.the bed every day. N/A

There was no microwave, and no refrigerators. And the rooms were really small.

Clean & remodeled. Staff was very professional & friendly Platforms like Booking, Priceline, etc cause hotels to be double booked. That happened to us, but the staff handled it well

Jeremy at the front desk was awesome!!! Room was very small! Wished there was a mini fridge

The room was alittle cold. But everything was great overall.

Very central Easy everything

The location It was dirty and the way the bathroom is set up is awful

Lots of banging road noise in the middle of 2 nights. One elevator broke one evening/next morning which was a nightmare with everyone trying to get down for breakfast and back up to their rooms. We ended up having to take stairs from 8th floor and when we did manage to catch an elevator it was packed way beyond capacity. Breakfast area is way too small with not enough tables and very little space to maneuver around and it was extremely crowded each morning. Hotel room itself was very clean and comfortable and staff was very friendly.

I like the choice of pillow softness!!!

Great location to the subways in all directions. Breakfast every morning. Manager and staff very friendly. Nothing no complaints

Breakfast considted of French Toast, sausages, patties, hash browns, bagels, cinnamon buns etc. Free wine between 4-5pm. Rooms were cleaned daily with fresh towels with aircon. Staff very in-offensive. Fab quiet location with Times Square a 15min walk. Would highly recommend.

They provided a crib for use and it was suited for the size of the room.

Excellent location

Good breakfast, pleasant staff, coffee in bedroom. Towels were very frayed, stained.

N/a

Tiny rooms with no room for anything. Crowded small breakfast area with very minimal choice of breakfast items. Staff was great though

It was a very good continental breakfast, the room was clean - but could be even better. Unfortunatelly we found a cockroach in the room.

We loved everything

Its ok that way

It was excellent

Hair all over bathroom, only one working elevator for the whole entire hotel, trash and lobby area, rude staff

Good

An elevator was out and only one was working resulting in long lines and we had to take the stairs up 10 flights!

Location is good

El cuarto tenía una cosas rotas y las tuve que reportar

clean room , nice location

I didn’t use the gym

The hotel is a great location for everything we wanted to do. The room was clean and provided a place to relax when we took a break. Would have liked a small refrigerator to keep our drinks cold to drink later in the day. Overall it is a great hotel and we will stay again.

Very good

My family had the best experience. Everything was amazing. Hotel staff were so helpful and friendly. It was very clean. Modern rooms. Complementary wine hour everyday. Free water bottles. Breakfast buffets was delicious and hot and they refill everything until the end. Great location with good food places on every corner. I would highly recommend this hotel to everyone and I will be booking my stay here next time I’m back in NYC.

What lets the hotel down, is the breakfast. What a shambles!! Basically scrapping for a table that was filthy, no room to move with the plastic plate & cold food. We tried breakfast at varying times and same everyday, queues for the lifts too (we stayed on 15th floor so too far to walk). Staff: everyone we spoke to was very friendly & helpful, they are a credit to the hotel.

Dirty sheets

Really good complimentary breakfast, clean room, only complaint is that only one the two elevators was working, so always a long wait.

Great location for MSG! Would definitely stay again.

Not as expected

El elevador muy terrible y muy poco espacio muy desordenado

My husband has dietary restrictions and I highly rely on the prepackaged food from home. I requested for a mini fridge and microwave and the staff at the front provided it right away without asking questions. Couldn’t appreciate enough for accommodating the needs.

clean rooms ..friendly staff..great buffet breakfast ☺️ 24/7 free cofee

Paid for Valet Parking and somehow still recievd a $115 ticket

The property is going through a remodel which means one of the elevators was being used only for construction workers and equipment. Even when it was in use, both elevators were incredibly slow. I’m not sure why. The last full day I was there housekeeping never came and cleaned the room. I left around 9:30 a.m. and came back for about an hour before leaving again. Very disappointing. I told the front desk clerk about it when I checked out and she didn’t say anything.

One elevator only worked part time. The other was not always consistent or the wait time was very long.

There was a lot of construction happening within the halls so the place was kind of a mess. There were only 2 elevators so it took a long time to get up and down and they moved very slow. The door handle to our bathroom also was not on there securely and kept falling off. I'm sure we were just there during a transition period but it was not very nice.

staff was very welcoming and helpful . room was clean and spacious. located very close to MSG & Penn Station. would def stay again

Excelent

Clean room

We loved the great location, property was clean and staff was friendly. Great free coffee bar, welcome snacks, and nice outdoor seating.

I want my money back. Looked nothing like pictured. Old, dirty hotel. The only good was the location and a very friendly staff.

First room the floor was soaked. Second room found someone’s retainer on the floor. Rooms are VERY small

It’s under construction

The hotel is clean, the staff pleasant, and the location was very convenient. However, the handicapped bathroom was functionally inadequate. There was a standard bathtub, nothing to sit on if you wanted to shower. However, there were grab bars placed so you could conceivably take a bath.

Old rooms dirty lobby very rude staff at front desk

Great location. Short walk to Madison Square Gardens and Penn Station. Breakfast buffet came really handy. The tv didn’t work for my entire stay, but staff was friendly and helpful and overall I’d recommend.

Quiet

Great location, clean room, fantastic rate with very friendly staff.

Clean room, great destinations within walking distance, spacious rooms as well! Great breakfast

They were so incredibly accommodating despite a blizzard occurring. Rooms were clean, staff was wonderful, and overall we would definitely come back

They were so incredibly accommodating despite a blizzard occurring. Rooms were clean, staff was wonderful, and overall we would definitely come back

Friendly staff. Clean accommodations.

Friendly staff. Clean accommodations.

Renovating the 10th while trying to relax on 11th was not good

Renovating the 10th while trying to relax on 11th was not good

Staff was nice and good location.

Staff was nice and good location.

Helpful and friendly staff!

Helpful and friendly staff!

Clean room

Clean room

Rooms are super small, lot of the hotel is under construction and we were not told ahead of time. Breakfast was good but there is not enough space to eat and was always over crowded

Rooms are super small, lot of the hotel is under construction and we were not told ahead of time. Breakfast was good but there is not enough space to eat and was always over crowded

Elevator was not working. Breakfast area too crowded no place to sit.

Elevator was not working. Breakfast area too crowded no place to sit.

Great location

Great location

One elevator was out of service for part of our stay. Both elevators were out of service for the remainder of our stay. The heater/air conditioner thermostat did not work. It was either unbearably hot or unbearably cold in our room.

One elevator was out of service for part of our stay. Both elevators were out of service for the remainder of our stay. The heater/air conditioner thermostat did not work. It was either unbearably hot or unbearably cold in our room.

Staff

Staff

Staff was great! Loved the breakfast and the wine from 4-5 was great!

Staff was great! Loved the breakfast and the wine from 4-5 was great!

Great staff. Loud guests though. Doors could close quieter if possible.

Great staff. Loud guests though. Doors could close quieter if possible.

- The hotel was in great walking distance to the closest subway station, as well as some of the great attractions of NYC - including Madison Square Garden which is where we were headed to for a few events. - The room was always toasty warm when returning to it, as there was a radiator that we could control. - Breakfast is free! - Staff were very attentive and helpful throughout the stay. Cons: - There was only one working elevator which caused major delays with getting up and down the hotel. - The breakfast wasn’t very inclusive to those who have different dietary needs. It would have been nice to have non-dairy options, alternatives to pork and a selection of herbal teas and a hot chocolate option etc. - It was hard to sleep because walls were quite thin and could hear other guests in their rooms including above and below us.

- The hotel was in great walking distance to the closest subway station, as well as some of the great attractions of NYC - including Madison Square Garden which is where we were headed to for a few events. - The room was always toasty warm when returning to it, as there was a radiator that we could control. - Breakfast is free! - Staff were very attentive and helpful throughout the stay. Cons: - There was only one working elevator which caused major delays with getting up and down the hotel. - The breakfast wasn’t very inclusive to those who have different dietary needs. It would have been nice to have non-dairy options, alternatives to pork and a selection of herbal teas and a hot chocolate option etc. - It was hard to sleep because walls were quite thin and could hear other guests in their rooms including above and below us.

Great location close to Penn Station - room was very clean, beds were comfy - breakfast was lovely, freshly ground coffee any time of day - cookies offered at 3pm, wine offered at 4pm. It's on the smaller side, hotel-wise - but we had a great stay overall.

Great location close to Penn Station - room was very clean, beds were comfy - breakfast was lovely, freshly ground coffee any time of day - cookies offered at 3pm, wine offered at 4pm. It's on the smaller side, hotel-wise - but we had a great stay overall.

Simple. Clean. Free fine coffee. Good location

Simple. Clean. Free fine coffee. Good location

Clean, quiet, acces to everything

Clean, quiet, acces to everything

Yes

Yes

Very good

Very good

Room was small and space was cert tight

Room was small and space was cert tight

Staff was very friendly and helpful and rooms were very clean

Staff was very friendly and helpful and rooms were very clean

Everything is good!

Everything is good!

Too much noise! The elevator was not working properly and making a lot of noise every time it was used.

Too much noise! The elevator was not working properly and making a lot of noise every time it was used.

They are excellent

They are excellent

Hotel as excellent and staff was very helpful.

Hotel as excellent and staff was very helpful.

Double booked, manager knew it would be an issue states it always happens. Had to give us a different room.

Double booked, manager knew it would be an issue states it always happens. Had to give us a different room.

The hotel was clean and nice but they had faulty smoke detectors. Said we were smoking in the room which we were not charged us $350.00 and kicked us out so we had to leave the hotel the night before our flight. My husband smokes but he would go and smoke outside of the hotel. They said it happened at a time when we were not even in the room and would not check the cameras to show that we were telling the truth. So we lost $350.00 for the smoke detection plus a nights stay and we had to pay $300.00 at another hotel to have somewhere to sleep for the night. It was my husband’s 50th birthday. Made for a bad experience

The hotel was clean and nice but they had faulty smoke detectors. Said we were smoking in the room which we were not charged us $350.00 and kicked us out so we had to leave the hotel the night before our flight. My husband smokes but he would go and smoke outside of the hotel. They said it happened at a time when we were not even in the room and would not check the cameras to show that we were telling the truth. So we lost $350.00 for the smoke detection plus a nights stay and we had to pay $300.00 at another hotel to have somewhere to sleep for the night. It was my husband’s 50th birthday. Made for a bad experience

Breakfast menu needs improvement

Breakfast menu needs improvement

Great access to everything.

Great access to everything.

Clean room and great staff

Clean room and great staff

La experiencia fue excelente. El servicio de todo el personal espectacular y siempre tenian botellas de agua y algún snack en la tarde. Un detalle que se agradece, el desayuno superó mis expectativas.

La experiencia fue excelente. El servicio de todo el personal espectacular y siempre tenian botellas de agua y algún snack en la tarde. Un detalle que se agradece, el desayuno superó mis expectativas.

The location is excellent. The staff is extremely friendly. At breakfast, the staff cleans to ensure everything runs smoothly. This is my second time staying here.

The location is excellent. The staff is extremely friendly. At breakfast, the staff cleans to ensure everything runs smoothly. This is my second time staying here.

Great location, very helpful friendly staff

Great location, very helpful friendly staff

almost perfect. The staff cleaning the dining hall area are rude.

almost perfect. The staff cleaning the dining hall area are rude.

The rooms were clean and looked recently remodeled. The breakfast was good, the place was small and it was very crowded but it’s normal considering the time of year we traveled.

The rooms were clean and looked recently remodeled. The breakfast was good, the place was small and it was very crowded but it’s normal considering the time of year we traveled.

Clean room, staff and delicious breakfast.

Clean room, staff and delicious breakfast.

W we xcellent service and very attentive staff

W we xcellent service and very attentive staff

Responded that we will be there at 1pm and request for early check in if was possible. Arrived at 1pm and was advised that the room was not ready. Waited until "after" 3pm check in time for room 1004. Numerous issues regarding room and service at the hotel establishment. No hand wash soap, no body lotion and no coffee due to machine not working. Asked for refills for both soap and lotion on day of check in and was never filled during our stay. This was disappointing.

Responded that we will be there at 1pm and request for early check in if was possible. Arrived at 1pm and was advised that the room was not ready. Waited until "after" 3pm check in time for room 1004. Numerous issues regarding room and service at the hotel establishment. No hand wash soap, no body lotion and no coffee due to machine not working. Asked for refills for both soap and lotion on day of check in and was never filled during our stay. This was disappointing.

Clean and courteous staff

Clean and courteous staff

Would recommend this hotel for these reasons plus the reasonable price.

Would recommend this hotel for these reasons plus the reasonable price.

They had changed

They had changed

It was either too hot or too cold in the room, no extra blankets, no refrigerator, no ice bucket, slow elevators.

It was either too hot or too cold in the room, no extra blankets, no refrigerator, no ice bucket, slow elevators.

Overall the experience was good, I would stay here again, but I'd rather be closer to more restaurants. The staff was overall great and very helpful. The breakfast area is small and was very crowded, so we didn't always have a place to sit. The free coffee and cookies are a wonderful feature! I would recommend this place, I just wish it was closer to more dining/shopping/subway options so I don't have to walk as far. But, Penn Station is pretty close, too. So, in general, it's in a good area. No laundry. The bike rental requires a $500 deposit per bike. Overall, I think most people would be happy here.

Overall the experience was good, I would stay here again, but I'd rather be closer to more restaurants. The staff was overall great and very helpful. The breakfast area is small and was very crowded, so we didn't always have a place to sit. The free coffee and cookies are a wonderful feature! I would recommend this place, I just wish it was closer to more dining/shopping/subway options so I don't have to walk as far. But, Penn Station is pretty close, too. So, in general, it's in a good area. No laundry. The bike rental requires a $500 deposit per bike. Overall, I think most people would be happy here.

all of them

all of them

Great location, loved the breakfast before heading out for the day.

Great location, loved the breakfast before heading out for the day.

Everything was fine.. Enjoyed our stay..

Everything was fine.. Enjoyed our stay..

This hotel is close to the attractions and offers perfectly fine rooms with everything you need. I’d definitely stay there again.

This hotel is close to the attractions and offers perfectly fine rooms with everything you need. I’d definitely stay there again.

Everything was clean and nice. Surprised there was no fridge or microwave. I thought that was standard. They told me in check out I could have requested one.

Everything was clean and nice. Surprised there was no fridge or microwave. I thought that was standard. They told me in check out I could have requested one.

Room was very clean and cleaned daily. Loved the daily hot free breakfast, wine hour, coffee and water al day. Staff were very nice virtuous and helpful at all times.

Room was very clean and cleaned daily. Loved the daily hot free breakfast, wine hour, coffee and water al day. Staff were very nice virtuous and helpful at all times.

Everything, especially Moe, at the front desk

Great place go stay.

Great location, stayed 3 nights. Held luggage. Very accommodating.

Great

Room was clean just small, wine hour and breakfast were nice

Excelente todo el servicio

Staff services were excellent, always diligent to solve any situation. The location could not be any better. Breakfast was complete though I did not like the coffee is was just a matter of taste. I certainly recommend this place.

Staff was friendly, room was clean and the bed comfortable. Breakfast, water/drinks, and snacks were available throughout the day if needed. Hotel was a short 8 min walk to MSG and Penn Station.

Water always available. Key needed to get up to the rooms, security was on point, car service was prompt!

Great stay

The breakfast was pretty bad with only a few options available. Most mornings we went elsewhere for a bagel, so no biggie. I liked that coffee was available from the machine 24/7. Whilst we were there a guest was placed in the next room with a big dog, which would bark loudly when the owner wasn't there. This was a concern for us, not only for the noise but for the dog's welfare. After we complained the hotel did offer us two different rooms, but there were issues with both of the rooms on offer (broken thermostat or no natural light). So we stayed put and hoped for the best. Our friends, who were staying 2 floors up, could also hear the dog.

Everything was great, staff were wanting you to enjoy your stay. Breakfast and snacks with hot drinks were readily available. Was a great feeling after a busy, city centre sightseeing holiday

Room was very clean and enough space for two people being in NYC. Courteous staff, free water and the breakfast buffet was good. Only downside was our A/C unit, it would not change fan speeds or shut off, and it constantly seemed like we were either too hot or too cold in the room.

This property although expensive was right in the area where I needed to be. Walking distance to Penn station, and Time Square. The room was small but we were hardly there. The room was clean and quiet, breakfast was plentiful and hot. I have no complaints about my stay. I would definitely stay here again.

The hotel is very busy and near Times Square and access to trains. The staff was very pleasant, their breakfast was basic cereal, bagels, eggs and bacon, toast. The 2 queen bedroom was very tight, expected in NYC l guess. The bathroom was decent and clean. The hotel was kept very clean. Overall l would recommend staying at this place

This is the WORSE hotel I've ever stayed in my entire life. They gave me a room in the basement. There was no insulation at all and the heaters run all night long. They are super loud. ON TOP OF that they charge an absurd amount for some made up RESORT FEE on top of the standard rate.. it's a total scam. DO NOT STAY HERE!!! STAY AWAY

Great stay, would recommend

Front staff was very nice.

Also, the breakfast area was small and extremely crowded. The food did not look appetizing. We went out for breakfast each morning instead.

Location is great for traveling by train and easy walking to into the city or catch the train will be making a return visit staff was helpful with all of the questions. See you in 26

The staff were so friendly and helpful. Alanna Went above and beyond. The breakfast was really nice and a huge perk, especially with small kids.

Clean room. Great staff!

.

staff, service, location

The daytime staff were excellent. I

Great

No microwave or refrigerator in room ! Great breakfast

Problem- heating was not great. Bathroom and part of room smelled like smoke. Probably won’t stay there again unless they update the HVAC system.

Great, and clean, nice front desk.

Courteous staff. AC unit made an occasional regular beeping/ticking noise

Everything was on spot. Just as expected, it was clean, the breakfast generous, the lobby staff was helpful. I was there the week before Thanksgiving so probably that explains the high rates, which is the reason I don't give it a 5 star rating. This is clearly a budget option but it was priced at twice the expected rate.

The hotel is very clean and well maintained, and the location is excellent.

A terrific stay overall: professional, friendly, and helpful staff; clean, comfy, efficient room; super well located in Chelsea. Would absolutely return!

Clean room. For 4 adults, very small. Staff was very friendly.

Staff was very kind and accommodating

Rooms were clean, staff were very courteous, close to many convenient businesses and locations.

The staff was excellent here. The breakfast was surprisingly good as well. The location is perfect.

I booked an accessible room that ended up not being accessible at all. Upon arriving in my hotel room, the buttons for the privacy shade in the window didn't work. Come to find out - there was no privacy shade. It had been removed. They had to come install it. Next, I found out that there was no shower head in my bathroom. This was baffling. I spent all night calling the front desk, they sent someone else to look at it, the engineer said he'd be back with a spare part and never returned. This was at this point 11:30pm. I then went out to the front desk to talk to them as they were no longer answering the phone. It was someone new - they had switched shifts. The engineers had gone home for the day too and no one told anyone what was going on. Its not midnight. Luckily she was able to find another room, though not accessbile, to move me to in the lower level of the hotel. It was not very clean, had stains on chairs, the TV didn't work, and there wasn't a phone in the room to call upstairs. All in all this was a nightmare of an experience and I won't be back.

Staff very helpful

The hotel was in a good location near everything. The room is small, but average in terms of cleanliness and service. Breakfast was decent.. overall not bad if you can get a good deal.

Excellent place, super clean, near subways to go every where, breakfast includes. Love it

Very friendly and helpful staff, great location, nice breakfast, cute little wine and hot cookie happy hour

Everything was great!!!

Accommodating service from front desk staff. They’re quick with any request we had for the room and helpful with any questions. It’s in a great location in Chelsea, close to MSG and restaurants. We stayed for 5 nights and would recommend. My only complaint would be the thin walls and outside noise at night. Overall, great service and hospitality.

This was a great place to stay in NY when going to a concert or game at Maddison Square Garden

Not a great hotel for the price

Room wasn’t amazing, you get what you pay for (cheap)

This is a great hotel for New York. The rooms are small as to be expected, and the price tag way overboard, again, to be expected. But the rooms were clean, they did daily housekeeping, and they had some great perks. They serve free wine from 4-5pm and they have cookies in the lobby about that same time until they’re gone. The breakfast was wonderful. They kept everything stocked and had a variety of warm and cold options. They had different fruit each day. Overall, the only complaint is the price. I would normally pay that price at a 4 star hotel.

The hotel staff was very helpful from when we got there till the end! We didn't get the chance to get breakfast, but just from the smell, it smelled good. Including the housekeeping, they made sure the clean the room, but also left our stuff alone, which made the stay feel safe. Overall, the staff and hotel were very good, definitely would stay again!

Alanna is super nice

bathroom

Quiet

Good breakfast, clean, good location. Wine and cookies at happy hour nice

Rooms very small and crowded. No one at checkin most of the time.

The staff here is super nice. I had to request for a late-checkout and they graciously accepted the request. Moreover, the location is perfect for an NYC tour, walkable to prime spots like the Empire State, the Edge, the Flatiron building, etc.

Rooms very small and crowded. No one at the checkin desk most of the time. Staff not polite.

Very disappointed not worth the money

I loved the seating area outside, the free water bottles on check-in, the friendliness and helpfulness of the staff, the great breakfast.

Good privacy and quiet.

Hotel staff doesn't fix doors, it's pretty run down. Find a quieter hotel

I was enjoying the hotel very much until $350 was charged to my debit card for “vaping” in my room. No one told me about this rule. The signs say no smoking. Vapes don’t have smoke or damage property. I figured once i told the manager i didn’t know it was a rule, he would remove the astronomical charge as it left me with a few dollars in my account. He would not. I contacted the upper hotel management and they also refused to help also. Never again will i stay at a holiday inn. They ruined our trip with this ridiculousness and I’m furious.

As a hotel employee, I got there by mistake, but it was a happy circumstance. The hotel was ridiculously clean The staff was amazingly friendly They took care of me and made me feel like I was home Highly impressed

Staff were sunny but for the price seemed worn out. Thanks for having gluten free bagel.

Good central location. Was ideal for boys weekend away - would have been gutted and likely divorced if I had booked it for my wife and I. Staff all super friendly and helpful but rooms small and very tired - I guess it is a heavily used 3 star hotel!

Unhappy with the process our reservation was not held. We opted to pay at property and when we arrived they said they tried to charge the card using for booking. We know that’s not true since no charge was declined on card. We also don’t understand how pay at location changes to charging a few days later -riot to check in. No call and email. So a 3 week in advance booking now turns into let’s find a hotel last minute. Very unprofessional and rude reception. Never again to stay here specially for the price they were asking.

Perfectly convenient. Quick check in, quiet nights.

At desk and neither time did the employee acknowledge me for way too long.

The only thingS we did NOT like were: no refrigerator or microwaves in the room; the staff were VERY friendly and helpful and we very much enjoyed the patio

Bathroom door needs repair

Only stayed overnight as decided to drive back gomw and not fly to Pittsburgh . Was very impressed by the early and complete Breakfast. Everything you could ask for to start your day! Staff very helpful with us finding ride to Newark for rental car. Called and arranged for us.

I do want to mention the staff was very friendly and helpful. You can also tell they are trying their best (cleaning etc.) but unfortunately the hotel is not in good condition. Our room had a persistent foul smell, mild enough to sleep through but noticeable. There were also several bugs in our room, likely attracted by the smell... The room was also very small. The hotel is in a very convenient location but we ran into several homeless people that were high and/or drunk out of their minds on several occasions right outside the hotel. The street is somewhat dark, so maybe that’s why we saw more of that there? Not the worst hotel experience but would not want to stay there again unless I had to.

I felt unsafe walking after 8.00 pm as there are junkies around the hotel. But nothing has happened.

Clean room and functional.

Not ready at 3. Excuse was that I preferred rooms be together and so staff was rushed to accommodate. 2nd floor shoe “-box like rooms with alley view and no fridge for way more than accommodations should mandate.

Place wasn’t clean, staff were rude. Not a great experience.

Very friendly staff and nice room. Perfect location if you’re visiting for an event at Madison Square Garden which is about four blocks away.

Staff were very friendly. Mo, the manager, resolved a valet parking issue with great care and sensitivity. I would recommend this location unreservedly because of the caring staff and leadership.

Room size is relatively small rest is fine

The entire staff was lovely.

The only thing we did not like was the homeless people that came at night and slept on the seating that is outside the enteance amd meant for guests. This made us feel unsafe. We were approached by these people and aaked for cigarettes and change. There was a security guard present on our first night but he stayed inside the main entrance area and left the building at around 4 am. I struggle to sleep and came down for some air just before he left. The homeless persons stayed until well after 8 am and returned each night to the seating area. For this reason I wouldnt book another stay if i came back to newyork.

Staff support and kindness, superb!! Rooms confortable and clean.

Great place.

Truly hospitable and charismatic. I want to return to this location as soon as I am back in NYC just because of him. I had a great stay and he helped me every step of the way.

The rise level both in and outside of the hotel were horrible, the hallways are run down and it could use a good cleaning overall

Breakfast too plain and few choices

Clean room, good breakfast

Breakfast area is chaotic in the morning with very limited seating.

I do not recommend this hotel at all. The bathroom had mold, and they charged me an extra fee that was never mentioned on Expedia. When I asked for my money back, the front desk staff treated me horribly. Terrible service — I hope they never get more customers.

Great breakfast

Staff were helpful and friendly , the public areas very small with limited facilities, and the outdoor space to the front of the hotel definitely could do with a refurb ! However overall was good and in a convenient location .

Breakfast was good enough lm vegetarian and was able to find something for myself every morning. The issue that was not nice is that when l booked online with Expedia I paid for everything and thought that was it but when we arrived we had to paid extra $130 us for destination fee, $30 a day! Which l find as a money grab and not being transparent!! Then you have no choice and you have to shell it out. For that reason l would not book a property like that again - good we had money to pay it!

It was clean and comfortable. We were very pleased. The staff was friendly.

The staff were very accommodating and friendly! The continental breakfasts were delicious and convenient for our travels. Great location for all the tourist activities! Highly recommend!

clean room, being able to change ac temp easily was a plus too. and it made me so relieved breakfast was included in the stay. I absolutely loved how they had quiet hours at an assigned time. walking distance to MSG and the subway.

What a bang for your buck! We had 2 rooms with 3 in each and it was great! The rooms were updated and nice! All NYC hotel rooms are small but this was larger than I expected. The continental breakfast was a great unexpected amenity along with the free wine happy hour! Everything was clean and the rooms were so quiet! Wish we had time to ride the bikes they have. The staff were friendly and helpful! Will be staying again!

All was good

Room not huge but bigger than have had in New York before! Free breakfast everyday only negative was size of breakfast area, was a little small so very busy, plus people that weren’t staying in hotel were walking in and getting breakfast and coffee as saw plenty do it, needs to be in area not right in lobby. Free bottles of water in reception every day which was really nice touch and unexpected, saved us buying everyday

Sufficient for one night. Small.

Great

The room I stayed in was in serious need for the walls to be painted. There were damaged spots on them. Better TV options. Usually we can cast our phones to TVs or watch things like Youtube or Netflix but we couldnt on ours.

The hotel is in an awesome location if you want to be close to Madison Square Garden or Times Square. I went to the Lady Gaga concert and walked by myself to and from the show with no problem at all. The free hot breakfast was also a nice perk and not bad. The only thing is the room with 2 beds was very tight and smaller than we had thought it would be. There was 4 of us and you had to take turns walking around. The beds were comfortable and the bathroom was spacious. It was fine for 2 nights and we didn’t spend much time in the room anyway!

I will said, if you want to use the hotel for just shower and sleep this is a great hotel , the staff is OK, I didn’t interacted with them much. The are small rooms the bathroom shower curtain need to be change and wash with bleach, smell moldy, the floor looks dirty never being mop probably. As much they use bleach in the lobby they should clean bathroom the same way . The hotel is in a great location , penn station is 2 block away, is quite at night. Overall is a ok getaway hotel . I will book again for sure

Great location. Great staff front desk was awesome. Hats off to the morning crew at breakfast, very busy in the morning and they stayed on top of alol food items/ cleaning. Updated / clean and maintained room. Typical NYC room, smaller than what most expect. Pedal Bikes available and rental e-bike up the street. Close to Penn/ MSG.

Location good condition bad

Very Good place and location. I Think you can improve the smell inside of the rooms. Just this little thing

The room looked old with furniture and carpeting that was worn. The sheets had burn and other marks on them. I did not feel comfortable in the room and actually checked out earlier than I planned.

Great location, near Penn Station

It's in big need of a facelift and deep clean. The room was fine. Quite small; not nearly enough counter space for stuff. Seems clean in the room. Lobby is sad.

Room was small but clean and quiet. Location great for proximity to FIT and many other locations.

Checking in and the first night was horrible. The staff who checked us in was unhelpful, but the overnight staff and the rest of the staff were awesome, and they helped us move from the first room because our first room was horrible.

Small lobby and in a not so nice area. Street very noisy at night.

I love this hotel because its close to the shopping areas

Safe, quiet, loved the outside area to eat. Breakfast was late one morning. It was OK. Called the night we were coming in after a delayed flight. Could not get someone to answer. It’s average. Room was clean and adequate.

I checked in my room on s Friday night when i got to the hotel i was told that they did not have the room i paid for and gave me to separate rooms im traveling with 2 minors he tells me that is all they have i goes to the room its in the basement where the workers are and drug attics omg never again we could not even sleep then to top it off our room door had the biggest gap you could stick your whole hand under the door also i was charged 150 deposit when it was time to leave i was told i want be gettin that much back because of a travel fee that i was charged for twice

I havent got my deposit back for 150$ yet. Its been 7 days

Great location. Comfortable room. Reasonable price. Enjoyed the outdoor seating area. The only issue was how absolutely crowded the breakfast area gets during breakfast.

It was absolutely disgusting and dirty hotel. Mold everywhere, hair and dirty bedding.

It was very odd that our room had no phone when other rooms did. Wet towels were removed and not replaced - which was quickly remedied.

I missed having the customary Holiday In cinnamon rolls (none available at this location during breakfast$.

Enjoyed the wine tasting

We had a great stay. Room is clean. Location is great.

Excellent place to stay and easily walkable to Penn, MSG, lots of chain amenities, and many food options. A breakfast, served buffet-style each morning in the lobby, and efficient service, complete the picture, making this one of the better-value hotel options in the Penn Station/Macy's neighborhood. The breakfast area gets very congested, though, so it is best to get there early.

The whole staff went above and beyond

No parking and options around to high to pay for.

Breakfast was a little crowded but overall it was a great location. I’ll get up earlier next time

We choose this because of proximity to FIT. Perfect location. Front desk was helpful. Typical breakfast item cereal muffins bagel etc. Enjoyed being able to sit outside and eat. Indoor seating also. Would stay there again

Good property. Excellent location

Good breakfast,

Everything about the hotel was good the staff friendly the breakfast was good fresh hot and clean lobby the rooms were good and clean as well just small which it lets you know ahead of time overall it is a good hotel to stay at other than the area is a somewhat unsafe .

It was exactly as expected. A clean and safe no frills hotel that was central to our sightseeing needs. Staff always cleaning and restocking breakfast buffet etc. would recommend to any one doing a similar trip

We arrived slightly early and Anne, who checked us in, was extremely friendly and accommodating and worked it out to get us checking in without having to wait. They offered cold waters at check in which was great, and the room was very clean and super comfortable beds. The free breakfast in the morning is wonderful to have and this location is excellent for the price. It’s walkable to the Moynihan train station and right in the middle of everything. Perfect stay. Thanks!

Bed. to small for 4 adults , coffe maker no working , small Room, bad Breakfast

Good breakfast, friendly staff, convenient location, parking near. Pillows are terrible

.

Clean, easy check in. Good location

This was a great property to stay at. It was located very close to Madison Square Garden, but was very quiet. 2 items to be aware of. We had a King bed room, there was no refrigerator. Additionally, they had Dove products in the bathroom that were secured to the wall so we didn't have to bring our own for our short visit. Will stay there again.

Outstanding service!

Good location

This hotel is conveniently located near most city attractions, which made getting around easy. The rooms are recently renovated and kept clean, though they are quite small and feel a bit cramped like many other hotels in NYC. Breakfast had a good variety, but the dining area gets crowded and you may need to wait a bit or share space to find a table. We stayed for four nights and overall had a good experience. The staff was generally friendly and attentive. All in all, a good experience overall.

The staff was really accommodating in keeping our bags on our first and last day before and after check out. Also the water at the front desk for guests during the summer. We really appreciate it.

I like the whole setup and everything was perfect

Good location.

Very nice size of room, and nice seating outside area.easy walkable access to everything.

Be aware if you are assigned to c level. The room was extremely damp and humid, making it very uncomfortable. Also noisy in the morning.

It was a good place to stay

Just property details said free parking within a quarter mile of property and guy at check in looked totally confused when asked about it.... Spent $66 to park overnight a block away

The Hotel was very good, the staff very friendly, and the location was great.

Nice Hotel

I stayed here for a Saturday and not only was someone else's belongings left in the closet of my room but the room itself was kinda dirty. The bathroom clearly wasn't cleaned thoroughly. In fact I booked a room with a jetted tub in hopes I can use it and I was unable to do so.

This neighborhood is convenient to everything! The rooms are clean and functional. A basic breakfast Is included, but it is a crowd scene. Take advantage of the complimentary bicycles to ride the greenways and Central Park.

Staff was great would try another hotel next time

It was frustrating really because we had to sit outside the majority of the time as the dining area gets really packed but didnt bother us at all as we like to be outdoors. The hotel is in great walking distance to Madison square garden and Times Square but away from all crowds .What i liked as well was Tea and coffee on hand day and night which i thought was a lovely gesture. Would definitely stay here again

I loved this location and parking across the street.

the AC noise is what i didn't like. I would recommend it to friends and family and i would stay here in the future.

Stayed for 6 nights. Good breakfast comfortable beds, nice patio

Location is good

Good breakfast. Convenient location. Good for visitors. Small room and bathroom. Old AC system.

It was conveniently located, clean, and served us well for our stay in NYC. The rooms are quite small but had all the necessities.

Amazing location! Would like to visit again!