Holiday Inn Express New York City- Wall Street by IHG

Staffs are very helpful and friendly. Ahmed at the front desk was super friendly and diligent to our needs. Thank you Ahmed!

Close to 2 subway stations (bus stop right outside). Breakfast was very good and covered everyone’s preferences. There is 24 hour deli a few steps away from the entrance which made this place worthwhile for us. Rooms were a tad bit smaller than usual but we didn’t mind that much as we spent most of the time sightseeing

Desayuno variado. Repetiría.

Great location and the staff were so friendly and excellent. Good breakfast and coffee available all day. Such comfortable beds and spacious rooms. Would have liked more fresh fruit at breakfast.

Disappointing

Left luggage facility and staff friendliness. Bathrooms could use a bit of sprucing up

The room smelled unbearably bad as if a vagrant lived there.

The room was incredibly small, but it is New York. Hot water was nonexistent. Breakfast was good but crowded. Very walkable.

Great downtown location. On tap costa coffee Lift was slow and on one morning waited 10 minutes

Breakfast is good. Room had multiple issues: missing lamps, missing mattress & clogged shower drain. And these issues were taken lightly & not addressed on time or not at all. Our room was dark & dimly lit due to missing lamps. Rceptionist couldn't offer a different room as they claimed to be fully booked. But as soon as we reported a missing mattress, we were offered a new room, which had a clogged shower drain. When we reported issues, the receptionist kept passing the buck to the manager (who wasn't available then) instead of addressing the issue. The clogged drain was left unattended until we called multiple time over 2 days to get it fixed. We were told the receptionist had not put the issue in the reports so the crew was uninformed of the issue until our multiple calls came in. Overall, very poor service but properly trained staff could make a difference.

Twas ok. Although breakfast time...

Great location, clean, and friendly staff

Pleasant

Breakfast was amazing. Closer to 9/11 memorial and Brooklyn bridge

This location was convenient for us. The staff was very friendly and helpful.

The location, the bad and the room were comfortable, decent WIFI, good and nice staff, decent food for a 3 star hotel and very clean room and shower Price too high for the services, no fridge and micro in the room, small dining hall which sometimes can cause not having a place to eat your breakfast and no smart TV so you can't put your netflix account

Price too high for the services, no fridge and micro in the room, small dining hall which sometimes can cause not having a place to eat your breakfast and no smart TV so you can't put your netflix account

Superb

Great location, very friendly and helpful staff, the lady at our check in was so welcoming Nothing I liked everything!

The double bed rooms were so cramped and the breakfast was lackluster.

The front desk staff were amazing and so nice. Great value overall. The double bed rooms were so cramped and the breakfast was lackluster.

location was perfect! bed was very comfortable and the room was great. And the hotel is updating the rooms, which is going to be great.

location was perfect! bed was very comfortable and the room was great. And the hotel is updating the rooms, which is going to be great.

The staff at the reception was wonderful Breakfast

Good

Bfast good

Todo estuvo perfecto, desde el recibimiento, la atención del personal, el desayuno en las mañanas y la limpieza en general, a parte de que está céntrico y tuvimos todo, pero todo muy cerca. Así que está altamente recomendado, ya volveremos ❤️

Superb

Great location, large room, pretty clean. Has some coffee or breakfast in the morning, it is simple, but it is really nice to have it. Overall - great stay.

Exceptional

Great location, large room, pretty clean. Has some coffee or breakfast in the morning, it is simple, but it is really nice to have it. Overall - great stay.

Had a pleasant stay. Room was very clean and staff was very helpful.

The hotel offers reasonable value for the price. The room is well-furnished with the necessary furniture and appliances, and it features a comfortable bed. However, the space is quite small. I am pleased with the cleaner, who performs basic cleaning every day. The location is excellent, and the staff is friendly. One drawback is the breakfast situation; the small kitchen can become overcrowded, making it difficult to enjoy breakfast.

The hotel offers reasonable value for the price. The room is well-furnished with the necessary furniture and appliances, and it features a comfortable bed. However, the space is quite small. I am pleased with the cleaner, who performs basic cleaning every day. The location is excellent, and the staff is friendly. One drawback is the breakfast situation; the small kitchen can become overcrowded, making it difficult to enjoy breakfast.

The hotel was perfect for our occasion. We stayed for the Five Boro Bike tour. They let us check in early, park bukes in the room, provide a breakfast. And it was convenient to the locations we needed in lower Manhattan.

No

Good location for our purpose. Great staff!! Aerial and Kimberly were amazing!

Very good

..

The only pro is that the hotel is located walking distance to the financial district. Lack of customer service, noisy and heavy traffic disturbance, amenities full nonfunctional (elevator took ages to transport customers), quality of breakfast below mediocrity, overall value for money below zero. Very disappointing, I neither recommend nor book again.

The only pro is that the hotel is located walking distance to the financial district. Lack of customer service, noisy and heavy traffic disturbance, amenities full nonfunctional (elevator took ages to transport customers), quality of breakfast below mediocrity, overall value for money below zero. Very disappointing, I neither recommend nor book again.

Totally false

Bad

Very good

Room was clean, servis ok, free coffee, chocolate and watter. Breakfast good but the space is small.

All good Only dont have slippers..softy in washroom

Lovely Staff Mr Alba was very helpful. Special Thanks to him

Location was convenient. Room did not meet current hotel standards and booking expectation. TV did not really work and no response from tech was obtained. Price was not properly administered and the response from clerk was " every hotel does this" - no they do not. I was quite severely overcharged for a below average room.

Perfect Lovely Staff Mr Alba was very helpful. Special Thanks to him

Location was convenient. Room did not meet current hotel standards and booking expectation. TV did not really work and no response from tech was obtained. Price was not properly administered and the response from clerk was " every hotel does this" - no they do not. I was quite severely overcharged for a below average room.

Very good

Exceptional

Will definitely be back staff was amazing we fell in love with Ms Kim 💕

Good: - clean, comfortable bed (I checked around and under the mattress for bed bugs and saw no sign of them) - hot breakfast with scrambled eggs one morning and mini-omelettes another - nice staff - let me leave my luggage there before check-in and after check-out, and had a good system for keeping track of it - quite reasonable price Could be improved: - The first room I was assigned had a faulty bathroom sink that only provided hot water (not warm, not cold), but when I went down to the front desk and told them, they assigned me to another room, which was fine. However, I had the impression that it was the last one available and I would not have been happy if I hadn't been able to move into it. - The toilet did not have a powerful flush and clogged up, though fortunately at the end of my stay. - During peak breakfast hour, there weren't enough tables available. I took my food upstairs and ate in my room, which was fine, but that was my own idea. (I made sure to keep any trash in a plastic bag so as not to attract bugs.) They did have a sign identifying peak hour and suggesting that people eat at other times if they could. - The bathroom door didn't close because the threshold (maybe added later) was too high. Not a problem for a solo traveler but it could have been annoying for someone else. - Not much room between the door, sink, and toilet.

The room was pretty clean. Very friendly staff. Breakfast was great. Crowded but a good hot breakfast with quite a few options. Great location a block from water.

Every thing ok . Beautiful place

Poor breakfast with limited choice. Bananas and apples are really bad The rooms were really small, the furniture was old, the bath didn’t work properly. They didn’t clean properly, and didn’t change the towels every day.

Yes.

Harassment of my Brother.

The front desk people are so accommodating at our check in day! Best customer service so far!

Small for value ? but clean and comfortable. Food was good ?

Staff was great!

Food was ok , everything else was wonderful

It was everything we needed!

Staff is very courteous and kind.

Clean. Excellent location. Friendly staff. Breakfast ok.

Limited options for breakfast.i ate the eggs and bread for 4 days.

The room was super small didn’t even have a refrigerator we called and no one would answer the front desk she was to busy going to the back getting her self food

Breakfast is good, walkable in some tourist attraction, close to train station

Everything is good good

Really enjoyed my stay here. Clean room, friendly staff, and everything felt well taken care of. Breakfast was fresh, and the location is super convenient with lots of shops and food spots around. Perfect for a short trip — would definitely come back.

Great location, very friendly staff.

The Wifi was spotty, and there was poop in the toilet. Stay away.

Very nice front desk staff.

Very very old room, staff & location are great

Everything was good

The hotel is well located. The rooms, although a bit small, are clean and have everything you need for a comfortable stay. The staff was very kind and polite. The breakfast was plentiful and tasty. Highly recommended for its value for money.

The hotel is well located. The rooms, although a bit small, are clean and have everything you need for a comfortable stay. The staff was very kind and polite. The breakfast was plentiful and tasty. Highly recommended for its value for money.

Room spotless. My only suggestion would be a better organization at breakfast area.

Room spotless. My only suggestion would be a better organization at breakfast area.

Friendly staff, keep up the good work. Great location, housekeeping everyday and the best off all there us a 24hr convenient store next door

Friendly staff, keep up the good work. Great location, housekeeping everyday and the best off all there us a 24hr convenient store next door

The room was clean but some of the staff wasn’t too pleasant when I got locked out the room several times. The breakfast was okay but wasn’t hot. Overall, it was a nice experience!

The room was clean but some of the staff wasn’t too pleasant when I got locked out the room several times. The breakfast was okay but wasn’t hot. Overall, it was a nice experience!

The people were professional

The people were professional

The room was clean and the hotel has a great location, just two blocks from the subway. The staff was very friendly and helpful. The elevator can be a bit slow during busy times, but overall everything was good. The heating worked perfectly—we were there during a very cold week—although it was quite loud. Additionally, there is a gap around the door, so you can see the hallway light from inside the room.

The room was clean and the hotel has a great location, just two blocks from the subway. The staff was very friendly and helpful. The elevator can be a bit slow during busy times, but overall everything was good. The heating worked perfectly—we were there during a very cold week—although it was quite loud. Additionally, there is a gap around the door, so you can see the hallway light from inside the room.

The hotel was closed to everything on Downtown Manhattan!

The hotel was closed to everything on Downtown Manhattan!

Room was real tight in the surrounding area on the street we're very uncomfortable to get around but all in all it was good

Awesome place, clean comfortable, amazing breakfast . Employee were very kind, especially Latino ones. I would like to recognize Mildred. She was very kind. Help us with every thing and every type of question . I’am not sure about her job description was. But if she is not in front desk you should think about seriously to considerate her for that position . Mildred is such a nice face to see once you arrive.

Awesome place, clean comfortable, amazing breakfast . Employee were very kind, especially Latino ones. I would like to recognize Mildred. She was very kind. Help us with every thing and every type of question . I’am not sure about her job description was. But if she is not in front desk you should think about seriously to considerate her for that position . Mildred is such a nice face to see once you arrive.

Excelente ubicación con las estaciones de tren cerca y las mejores atracciones alrededor 👌 nuestra estadia fue de 4 dias y todos los dia nos arreglaban la habitación y sacaban la basura Excelente servicio

Excelente ubicación con las estaciones de tren cerca y las mejores atracciones alrededor 👌 nuestra estadia fue de 4 dias y todos los dia nos arreglaban la habitación y sacaban la basura Excelente servicio

Everyone was so friendly and the room was super clean!

Everyone was so friendly and the room was super clean!

Excellent location, great breakfast and amazing staff!

Next day- I get A knock at the door from a man w a clip board. He says: I wanted To see if someone was in this room. Weird.. I say ‘ yep someone is in here’. Then the desk calls and says - VERY RUDELY- ‘you need to come down stairs a verify your ID to be in that room’ I asked ‘Why’ and she said ‘that room has no assigned to a guest’ I went Down with my key holder and showed them my reservation email and assigned from the desk key card paper. I was Dismissed with a “thank you” Then the winter storm hit NYC. I left A day early to miss the snow, when I went Down at 330 am to check out early- the desk clerk was so sound asleep I could Not wake her- I left A note saying I am Checking out early for the storm. They are not replying to my requests to be credited for the day. Also- the elevators are not room key activated and I did See, at my 3am departure, some questionable guys getting into the evevator as I got Off. The desk clerk was OUT COLD- so she didn’t see them! The room was fine, clean, quiet.. breakfast was fair enough.

Next day- I get A knock at the door from a man w a clip board. He says: I wanted To see if someone was in this room. Weird.. I say ‘ yep someone is in here’. Then the desk calls and says - VERY RUDELY- ‘you need to come down stairs a verify your ID to be in that room’ I asked ‘Why’ and she said ‘that room has no assigned to a guest’ I went Down with my key holder and showed them my reservation email and assigned from the desk key card paper. I was Dismissed with a “thank you” Then the winter storm hit NYC. I left A day early to miss the snow, when I went Down at 330 am to check out early- the desk clerk was so sound asleep I could Not wake her- I left A note saying I am Checking out early for the storm. They are not replying to my requests to be credited for the day. Also- the elevators are not room key activated and I did See, at my 3am departure, some questionable guys getting into the evevator as I got Off. The desk clerk was OUT COLD- so she didn’t see them! The room was fine, clean, quiet.. breakfast was fair enough.

Friendly staff nice and clean

Friendly staff nice and clean

Everything was clean. Staff was helpful and friendly. Best hotel breakfast I’ve ever had. Very short walk to the subway.

Everything was clean. Staff was helpful and friendly. Best hotel breakfast I’ve ever had. Very short walk to the subway.

What stood out with the customer service and the fact that if I asked for an accommodation I received !

What stood out with the customer service and the fact that if I asked for an accommodation I received !

Brake fast Place Room

Brake fast Place Room

I don't think I have anything negative to say here. The hotel was perfect for what I needed.

No blanket was provided for the pullout couch despite cold weather. Guest could not sleep.

. .

Stay was good, breakfast options offered variety. Staff were very pleasant and accommodating. I also enjoyed the tea and coffee station options. My only complaint was my bedding wasn’t changed consistently during my stay.

Stay was good, breakfast options offered variety. Staff were very pleasant and accommodating. I also enjoyed the tea and coffee station options. My only complaint was my bedding wasn’t changed consistently during my stay.

The staff! Tortila, Kim, Ana, Iqbal, and others were always willing and able to please guests tirelessly in a very professional manner. Hospitality at its best.

Front desk was horrible. Had us waiting to check-in over one hour. Checked-in a couple that just walked into the hotel while we were sitting there since 2:15PM. I constantly inquired if our room was ready and was told no but magically it was ready for this white couple.

Front desk was horrible. Had us waiting to check-in over one hour. Checked-in a couple that just walked into the hotel while we were sitting there since 2:15PM. I constantly inquired if our room was ready and was told no but magically it was ready for this white couple.

The staff and cleanliness The price of the parking The sofa bed was really noisy Breakfast meat should be 1 kosher 1 non kosher so you have a choice

everything is good, I can't say excellent but good

everything is good, I can't say excellent but good

Yes

Yes

It was just okay for the price paid.

It was just okay for the price paid.

The room was clean and the staff was very helpful.

The room was clean and the staff was very helpful.

Our first night was good. The front desk staff at check-in was polite and helpful, and the breakfast the following morning was good and well organized. However, during the night, at approximately 2:00 a.m., while we were asleep, an unknown person opened our hotel room door. This was extremely frightening and represents a serious security failure. When we contacted the front desk, we were told it was another guest who “got confused,” which does not explain how someone else was able to access our room. Due to this incident, we no longer felt safe and made the decision to check out immediately, forfeiting our second night. While some aspects of the stay were positive, guest safety is fundamental, and this incident overshadowed everything else. Unfortunately, we would not stay here again.

Our first night was good. The front desk staff at check-in was polite and helpful, and the breakfast the following morning was good and well organized. However, during the night, at approximately 2:00 a.m., while we were asleep, an unknown person opened our hotel room door. This was extremely frightening and represents a serious security failure. When we contacted the front desk, we were told it was another guest who “got confused,” which does not explain how someone else was able to access our room. Due to this incident, we no longer felt safe and made the decision to check out immediately, forfeiting our second night. While some aspects of the stay were positive, guest safety is fundamental, and this incident overshadowed everything else. Unfortunately, we would not stay here again.

Room and staff

Room and staff

The staff were all so friendly and helpful-I would stay at this hotel again for this reason alone. Great people! Location is good, close to the subway and I love that it's near the river.

The staff were all so friendly and helpful-I would stay at this hotel again for this reason alone. Great people! Location is good, close to the subway and I love that it's near the river.

The hair over heated and didn’t have a guard on back! I accidentally touched the fan and if not for my nail it would have cut me. There also was no chair, just the bed to sit on.

The hair over heated and didn’t have a guard on back! I accidentally touched the fan and if not for my nail it would have cut me. There also was no chair, just the bed to sit on.

Clean, bright wonderful staff

Clean, bright wonderful staff

Staff was attentive. Room might need updates but served its purpose. Overall it was a good experience.

Staff was attentive. Room might need updates but served its purpose. Overall it was a good experience.

Walkable location, close to many stops

Walkable location, close to many stops

Hotel is a good option in the financial district. Close to subway, the ferry, and lots of food close bye. Room was clean, ladies working were very friendly and helpful. Overall, a very nice stay

Hotel is a good option in the financial district. Close to subway, the ferry, and lots of food close bye. Room was clean, ladies working were very friendly and helpful. Overall, a very nice stay

Good place and very accesible

Good place and very accesible

They stop making breakfast 30 minutes before it's over, so you get what their is, crowded dining room, to small for hotel not enough setting, and also not free cover charge when booking.

They stop making breakfast 30 minutes before it's over, so you get what their is, crowded dining room, to small for hotel not enough setting, and also not free cover charge when booking.

Staff were great, breakfast was good!

Staff were great, breakfast was good!

For the price I paid, I expected at least basic functionality. Instead, the place felt like it was barely staying together. I honestly feel like I overpaid by a lot. I would not recommend staying here until the owners invest in serious repairs and upgrades.

For the price I paid, I expected at least basic functionality. Instead, the place felt like it was barely staying together. I honestly feel like I overpaid by a lot. I would not recommend staying here until the owners invest in serious repairs and upgrades.

d

d

Everything was pretty good. Nice breakfast and free coffee and hot chocolate all the time

Everything was pretty good. Nice breakfast and free coffee and hot chocolate all the time

The room is slightly battered but clean.

The room is slightly battered but clean.

Air conditioning didn’t work

Air conditioning didn’t work

Room had a nice view, the location was perfect, breakfast ok, nice staff

Room had a nice view, the location was perfect, breakfast ok, nice staff

Room was not comfortable.

Room was not comfortable.

Just what we needed for our stay. The breakfast was a great way to save money while visiting and it ended up really being great! Friendly staff. Coffee and water available in the lobby for guests was very welcomed as well.

Just what we needed for our stay. The breakfast was a great way to save money while visiting and it ended up really being great! Friendly staff. Coffee and water available in the lobby for guests was very welcomed as well.

The check in was fast, clean and spacious room. The complimentary breakfast was very varied. I would definitely stay at this hotel again.

The check in was fast, clean and spacious room. The complimentary breakfast was very varied. I would definitely stay at this hotel again.

The room was fine. Impossible to contact frontdesk to inform late check-in due to flight cancelation. Call the number 1-212-747-9222, phone keep hang up. My agent tried to call and send email to a refund, no one respond. Lack of customer service, front desk never available.

The room was fine. Impossible to contact frontdesk to inform late check-in due to flight cancelation. Call the number 1-212-747-9222, phone keep hang up. My agent tried to call and send email to a refund, no one respond. Lack of customer service, front desk never available.

Everything it’s great… location, clean, security, friendly… My kids and I had a fabulous first visit to New York… thanks

Everything it’s great… location, clean, security, friendly… My kids and I had a fabulous first visit to New York… thanks

room was good ,,breakfast was really good. Overall good place to stay, very convenient place to go around New York

room was good ,,breakfast was really good. Overall good place to stay, very convenient place to go around New York

Great location, friendly staff

Great location, friendly staff

The toilets and not that great

The toilets and not that great

The stay was okay not great, the front desk staff support experience was not good. Looks like they had some resources concerns and daily new staff and now much aware of their system and access. Amenities were basic and limited.

The stay was okay not great, the front desk staff support experience was not good. Looks like they had some resources concerns and daily new staff and now much aware of their system and access. Amenities were basic and limited.

Counter staff extremely friendly and helpful

Counter staff extremely friendly and helpful

Very nice staff

Very nice staff

Everyone was super nice and the breakfast had a lot of options. Our room was cleaned and we were given new towels every day.

Everyone was super nice and the breakfast had a lot of options. Our room was cleaned and we were given new towels every day.

Love this Wall Street location.

Love this Wall Street location.

Excellent staff. They are very friendly

Excellent staff. They are very friendly

There was a hot water issue in the shower. We contacted the front desk. No one came to our room to investigate

There was a hot water issue in the shower. We contacted the front desk. No one came to our room to investigate

Check in was easy, front desk is very nice and love the location. Was on a high floor so not a lot of noise from the street. Was a little disappointed that there is no safe in the room. They offered to bring one up, but kind of defeated the purpose since someone could just pick up and walk out of the room with it. Also, the smoke detector was just hanging on some strings. Not sure how safe that was.

Check in was easy, front desk is very nice and love the location. Was on a high floor so not a lot of noise from the street. Was a little disappointed that there is no safe in the room. They offered to bring one up, but kind of defeated the purpose since someone could just pick up and walk out of the room with it. Also, the smoke detector was just hanging on some strings. Not sure how safe that was.

Centrally located for what we wanted to do

Centrally located for what we wanted to do

Shops nearby

Shops nearby

Staff and helpful

Staff and helpful

My experience was overall excellent. Everything was walkable distance Brooklyn Bridge, 9/11 museum, train stations. Good places to eat, walkable distance.

My experience was overall excellent. Everything was walkable distance Brooklyn Bridge, 9/11 museum, train stations. Good places to eat, walkable distance.

Wonderful staff, excellent breakfast. Beds weren’t that comfortable and hotel is run down- but it was totally fine and we’d stay there again for sure.

Wonderful staff, excellent breakfast. Beds weren’t that comfortable and hotel is run down- but it was totally fine and we’d stay there again for sure.

This hotel was close to everything we planned to do. The staff were friendly and the rooms were clean.

This hotel was close to everything we planned to do. The staff were friendly and the rooms were clean.

Excellent location

Excellent location

The staff is absolutely amazing

The staff is absolutely amazing

Front desk service was excellent.

Front desk service was excellent.

Rooms were small but clean, staff was friendly. No frills. Seemed rather old.

Rooms were small but clean, staff was friendly. No frills. Seemed rather old.

Good place to stay in lower Manhattan. It’s close to the seaport, Brooklyn Bridge, trains, WTC, restaurants, and sights.

Good place to stay in lower Manhattan. It’s close to the seaport, Brooklyn Bridge, trains, WTC, restaurants, and sights.

I loved the front desk clerk named Destiny. She was so cool helpful and caring. She made me feel welcomed. She deserves a raise!!!

I loved the front desk clerk named Destiny. She was so cool helpful and caring. She made me feel welcomed. She deserves a raise!!!

The young lady at the front desk was very welcoming and helpful.

The young lady at the front desk was very welcoming and helpful.

Cold water but General Manager and staff were great

Cold water but General Manager and staff were great

Seriously, you need to rethink the floor in your bathtub/shower area ....... very slippery and scary. Other than that, adequate for the price.

Seriously, you need to rethink the floor in your bathtub/shower area ....... very slippery and scary. Other than that, adequate for the price.

Hotel was located in a great spot for local travel as well as restaurants and bars. If we would have any complaint it would be that the pillows were flat, aside from that we had a great experience

Hotel was located in a great spot for local travel as well as restaurants and bars. If we would have any complaint it would be that the pillows were flat, aside from that we had a great experience

Good experience

Good experience

I was unable to sleep the first two nights because there was a construction on the street working at midnight, then I requested a change of room but next to the new room was a technician working to fix the room lock late at night.

I was unable to sleep the first two nights because there was a construction on the street working at midnight, then I requested a change of room but next to the new room was a technician working to fix the room lock late at night.

The Hotel was good, a very quiet area with accesible walking distance to de MTA. The room was ok, we stayed at roomo 1004 and the beds were uncomfortable. Other than that detail it was a good option.

The Hotel was good, a very quiet area with accesible walking distance to de MTA. The room was ok, we stayed at roomo 1004 and the beds were uncomfortable. Other than that detail it was a good option.

Good experience. Decent sized and clean rooms with good breakfast. For vegetarians like me, waffles and fruits (other than banana) would have been good choices, but they were missing.

Good experience. Decent sized and clean rooms with good breakfast. For vegetarians like me, waffles and fruits (other than banana) would have been good choices, but they were missing.

Super friendly staff, clean, reasonable price, great location

Super friendly staff, clean, reasonable price, great location

Excellent

El personal latino que nos atendió muy amables y serviciales. Lugar único para hospedarse en Wall street. La limpieza mucho que mejorar

We arrived on an early flight from Las Vegas and they invited us for breakfast which was just perfect, the rooms are clean and spacious, the elevators are available even during rush hours, the staff was always smiling and pleasant. Great location to discover the Brooklyn Bridge area and walk along the Hudson and the magnificent view of both sides

such a bed place

Front desk staff was friendly and helpful!

Third story windows were very dirty but otherwise we had no complaints.

Room was small but clean. Lobby was clean. Staff at front desk welcoming and friendly. Hotel was quiet even though it appeared full based on number of people in breakfast room. Hotel location was within walking distance to 911 memorial and museum (a few blocks away)

I slipped and almost felled I hit my toe and I think it has a fracture Please add anti slippery thing at the bottom of bath tub Thanks

Well fl J no I h v b J

Good location and price for visiting in lower Manhattan. Staff was very friendly. I recommend this hotel

Very convenient area of New York. A lot of stuff to do nearby. Hotel staff was very friendly and welcoming. Fitness room could be better. Breakfast could be better but still acceptable.

was nice and good place

A very cramped room and common areas. The breakfast options were average, but the front desk staff were very nice.

Good location

The complimentary breakfast options were quite terrible honestly. But it was better than not having any at all. There’s barely any seating which was the main issue

I checked in at 9 pm and was told room is not ready and will be ready in 15 minutes. It sounds great till now. I came back around 2 am and found out the room is not ready to sleep after along day in our journey in new york we were so tired, and we had to wait more than one hour to get the room clean and prepared. Totally disappointed of the service

Location and accessibility and the breakfast inclusion

Clean, comfortable bed

Elevators were the biggest struggle half the time we were there 1 was down and they were pretty slow.

There were no enough towels in the room. Room was so congested that 3 people’s can’t move around comfortably.

it was perfect, especially the staff

The rooms were tiny and old!

Random fee after my stay which rubbed me the wrong way. Otherwise solid hotel.

Great free breakfast, helpful staff, quiet location near coffee and bagel places. It was easy to get on the subway.

A hidden gem for a good price.close to everthing in the downtown area.I Highly recommend it

Destiny was absolutely amazing she made check in a breeze, She was also very aware of the area and was able to give directions and approximaties. We enjoyed our stay and had a great time in NYC.

Great location Clean Great service

Excellent option.

Very central location. Lots of restaurants close by.

Room was not serviced. Living trash can was overflowing. The trash in the basher as well. The bed was not done and neither was rhe floor etc.

Ambience is good

Love this hotel. Always my go to when in NY. Staff always so kind and courteous..

Hotel is under renovation as such they only had a gran and go breakfast as opposed to a sit in place.

It is a little on the small size but then again it’s NYC

It was A MA ZING. SUPER CLOSE to everything that I wanna visited!!! And I didn’t even know it. Were very friendly and professional with us. The breakfast was super good (small but with everything that we needed). Front desk thank you so much for everything !! House keeping thank you!! We could’ve be more happy!! ( We stayed 2 days)

Staff was nice, let us stay a little later than checkout. Stuff was broken in the room though

This is a really really friendly and helpful place to stay. Front desk staff superb. Coffee/tea always available at front desk.

Great place. Destiny is great

Hotel does what it says on the tin.

Great location. Smaller rooms but in a quiet place

Friendly staff. Good locality.

The Wifi did not work in my room. Reported the issue, they said it was a trouble area and I could come work in the breakfast area. Could not work from Hote.

Small room, didn’t have air conditioning for pretty much the whole trip. Took 5 different trips to the front desk to get them to figure it out

Booked a King bed but never got one. Staff was nice, rooms were clean.

The breakfast buffet is outstanding

It was fine

It was great near 9/11 museum, great places to eat

Overall an okay-stay. There was still hair in the shower from the previous guest but that didn't really bother me. And the "fitness center" is just a room in the basement of the building that used to be a closet with 1 tread mill, 1 eliptical machine, and 2 pairs of dumbbells so it was kinda unusable to be honest. It's kinda what I expected from an express location like this. But the staff was friendly and helpful when I asked for directions/recommendations.

Enjoyed my stay!

Instead of king bed I got 2 kid mattresses pushed together. My feet were hanging off the bed while my head was touching the headboard. Shower had no tub, just tile flooring and a curtain. View from the window was a scene from zombie apocalypse. Hallways were rundown. The front desk lady was very friendly and helpful.

The location was perfect. The staff was super nice and courteous. The hotel itself was just okay. Could use some updates.

I was told I could do a split payment between me and my husband’s card and not only was I charged half of the hotel but also the full amount. I will be demanding my money back and was told it would get fixed. If I do not receive my money back I will be pursuing legal action.

Small and very dirty

Very clean!

Very friendly staff overall, but breakfast was a terrible experience both days we stayed. Food not available, and very slow service. Not enough tables and no one to help manage the situation.

Nice area and almost everything is close by.

I recently completed the 5 boro bike tour. Location great.Clealiness - the bathroom had a smell. Toilet was very low flow, had to flush 3 times. The showr did not have hot water. This was very disappointing since it was out right after i got back from the bike tour. Destiny at the front desk was really awesome@@

Great location, near to everything.

Well, I don't really like talking about the hotel's mistakes, but this one was really bad. There was no internet in the rooms. I didn't like the bathroom because it wasn't the same as the one I saw in Reselva. The elevator is very noisy and there are few people in the cafeteria to serve or clean.

The staff was so nice. They have complimentary snacks and water. Coffee and tea all the time. I appreciated a lot that they sent a text message letting know that one of the elevators was out of service. They keep you updated. My room was clean and spacious. The only thing I suggest is to update the furniture. Other than that, I will stay again in this hotel.

Great place to stay

It was close to the subways

Great property with great location. Very friendly staff especially Ms Anna from front desk helped a lot. Cheers to team holiday inn

Nice hotel. Just hope they had free parking available for guests

The hot water runs out in the middle of the nite so I need to take 2 cold showers out of the 3 nites I am there until I figured out their hot water schedules.

Very clean and friendly staff.

Staff was great! Clean and consistent like all IHG properties

Not good

Great place

The staff was super accomodating and friendly, the room waa cozy and bed was comfy even though there was construction outside at least on weekends was quite so we had no issues sleeping, tv is not a smart tv so dont expect to watch shows but NYC is not meant for staying in your rooms so was cool for us. Coffee and water provided in the lobby area overall our stay was pleasant

The HVAC in the room sounded like a helicopter landing so we turned it off and weathered the cold. The room was not made up after the first night.

Amazing stay, friendly staff, clean room and affordable!

Hope it has a lamp on the desk and/or a light on the ceiling. There is no good room lighting except a small fixed lamp between the 2 beds.

Coffee machine and faucet on shower broken reported on first day never repaired. Request room to be cleaned did not get clean per request.

I had a high floor room, but the elevators were not too slow. The room was very small and dimly lit, could really have used a desk lamp. The bed felt very small but a king would not have fit in the size of the room. Overall, the location is great and service was very good, quality is not terrible and a relatively good value for lower Manhattan.

The room was smaller compared to other Holiday Inns I’ve stayed at, but for three people, it was sufficient. After all, it’s Manhattan! The complimentary breakfast was decent, though the dining area was a bit cramped. However, it wasn’t a major issue. One pleasant surprise was that our room had a microwave and a small fridge, even though I was told over the phone that they wouldn’t be available. A minor downside was the extremely narrow hallways. If you have multiple pieces of luggage, maneuvering the luggage cart in and out of the elevator requires some careful angling and spatial awareness. The staff at the front desk were very friendly and helpful, which made the experience even better. Overall, I was very satisfied with my stay—much more than I expected based on some of the reviews.

Nice

Pros: I liked how it was minutes away from a subway station & from the financial district. The front desk worker was super kind and helpful! I think Destiny was her name. She was really sweet. The breakfast was great. Lots of tasty options. Cons: the room was small, it was super noisy at night (I recommend getting a room at a higher floor if possible) The elevators were small and dimly lit, at first I thought the lights were off! The cleanliness was average: I found a hair in the hair dryer, but they took care of my stuff while we were away. My toiletries were neatly aligned in the bathroom. I thoroughly enjoyed that. The carpet was old…and gross. I suggest replacing it. There was a woman at the breakfast station that I overheard was a little rude to one of the other guests. When he asked where the milk was, she was clearly annoyed. It was an honest question. Maybe get 2 milk cartons in stock next time.

Excellent location. Clean and safe. The staff is very helpful and kind, especially the front desk girl with the beautiful red hair (don’t know her name, sorry). She deserves a raise. She does everything to make guests feel at home. 😊