Hilton Garden Inn New York Times Square South

Good location. Zero outside space to sit, rooms are small.

Clean & comfortable room; very helpful staff, restaurant not that good.

Location was great

It was great

Exceptional

Air condition is very noisy Not even one water bottle is included but instead charged extra

Convenient location

Exceptional

Great stay, clean rooms, friendlt staff and excellent service❤️. Thank you for the grear service.

Location Price

Good

Comfortable, convenient, and clean! No parking on site.

Very good

Exceptional

Very clean and great location

Exceptional

Good location They doesn’t refound my deposit it’s been 1 month

The location of the hotel was near the main tourist attractions. The room was very small as compared to a normal hotel room. There was no dedicated space to keep our luggage. The cupboard space was also occupied by the iron stand. The coffee maker was not cleaned, dust had settled on the inner portion of the machine.

Room size was really good- great for NY! Everything was good- somewhere I might stay again. Location was good but beware of random people but that's common for a hotel in Times Square. Cleanliness of the bathroom could also be improved but overall pretty good!

Very poor

Clean room, convenient location good price

Only location was good Hotel was very old, everything seems very used. Rooms are too dark.

Location was great, close to train station and everything in midtown Door looked like it had been burned at some point, AC made terrible noises, some furniture pieces very worn looking

Good

Superb

Staff were friendly, I was able to check in a couple hours early. In short walking distance to Penn Station/Madison Square Garden. About a 10 minute walk to Times Square if you want to be in a less hectic area. Room was kind of tiny but suitable for 2 people for a queen size bed.

Location. Rooms were clean. Staff were polite and attentive. Water bottles kept in room were chargable unless you are mariott member. This should not be the case.

Superb

Perfect options for Time square

Exceptional

Great, comfy bed and room, prey tu spacious for ny

Break fast option could be better

We got there early around noon. Plan was to leave our luggage until we could check in at 3pm but the hotel allowed us to check in right away which was so awesome because we were all exhausted and dying to take a shower before we started walking everywhere. It was seriously so nice. Staff was friendly and very helpful. Too expensive for it to not offer breakfast or even the 2 bottles of water in the room were charged for not being "rewards members" or something of those sorts

Great location and friendly staff

Everything was excellent. But try to provide 2 water bottles as a complimentary. Apart from everything was smooth. Must stay here without hesitation!! Staff was cooperative cleaning was good!! Room was excellent for family of 3.

Exceptional

Convinced, cleaned, comforted A bit loud, would like to have a cloth rug in the room for coats and jackets

Very good

Friendly, professional staff were welcoming and helpful.

I use this hotel frequently when I stay in the city. It’s always very clean and accommodating. The location is also wonderful.

I went with my grandson and we had such a great time! The hotel staff took such good care of us and the hotel is conveniently located to everything we wanted to see. We felt so safe and pampered. 5-stars all the way!

The property, location and staff was Great

Balcony view was amazing!

The room was clean and comfortable, and the staff were friendly. The location was convenient and the overall experience was good. The only downside was that it could be a little noisy at times.

Checking in and out was very easy, I had no issues what so ever. Room was very clean as well.

All was fine. I am used to higher end hotels butt did not need one as we were only over night and not in the room but just to shower and slept. It was good for how we needed it. Also in general I do not like Time square area but Hyrox was close and that is why we were there!

Superb

Parking was expensive

Exceptional

Todo fue muy bonito

The hotel was okay. The rooms are small and look out on to a garment factory next door where you can see into the windows. Not a big deal and the location is great. However, what annoyed me is that one morning around 8am the fire alarm goes off for several minutes and then the staff said it had been set off by someone making toast? They could also be hard to get a hold of via phone.

Ideally located. The room was comfortable and clean. The staff was nice.

Great location!!

They charge for the water that put in the rooms. The receptionist was very rude over asking simple question. An alarm not the clock went off at 6:45am which woke me up. It wasn’t the fire alarm either. Makes me think it was an alarm to get the guest woken up so that they can check out sooner. The view was literally the wall of the neighboring building. I handed my keys at check out and no response of any kind. They need to better train their staff to be cordial. Price was decent for Times Square but getting woken up early after sleeping late was not worth it at all. I would never stay here again.

Front desk not happy to help customers, floor in my room is damp, vet and funny smell when we just enter to the room.

Very good

It was amazing!!! Everything was great! The elevator was quick and we didn’t have to wait at all for it! It was the perfect spot! There wasn’t anything we didn’t like.

Superb

Very clean, nice bathrooms room larger than others in the city, staff very helpful and friendly

Nothing

Everything Nothing

Nice place to stay and very close to Times Square and Madison square gardens and Penn station. A little on the small side if you are planning on staying in your hotel for a while. We were a family of 4 but we were mostly out and about so the smallness of the room didn’t bother us. They kept it very clean for us. Would stay again.

Great location very secure close to everything and it was clean bed was very comfortable too the only thing was the refrigerator didn’t really work but who cares

Typically small Manhattan room. Dated.

The hotel was great. We barely stayed in the room because we was so close to time square but the staff is friendly. I only didn’t like it was no parking and you have to park one block down in a parking garage for $50 per day.

Nice hotel

Grab bar in shower needs minor repair.

Passable

Felt safe and nice amenities Bathrooms could be cleaner

Clean room and great location to see a comedy show at Madison Square garden.

This is a very nice hotel in the Garment district of New York City and close to many Broadway theaters north of the hotel (about 8-10 blocks for most of them: NYC north-south blocks are not a long walk). We found two nice deli's and two really nice bars/restaurants on 9th Ave one block away. It gives the impression of being quite new and it shows in how new the interior infrastructure looks. The room had enough space, about average for a national chain hotel. We didn't feel cramped despite the fact that we had two beds. The beds were comfortable and spacious though not as luxurious as other hotels I have stayed at (they were still comfortable). The bathroom had a very large, walk-in shower and all bathroom fixtures were in great shape. The room has a Keurig coffee maker rather than a drip-coffee maker that takes time to set up. The TV was a large, flat screen and the remote was not hard to figure out. There are some issues with the amenities. There are few. There is no breakfast room, though they do have free coffee. There is a snack display to purchase a good variety of snacks. There is a small restaurant with a bar. Every time we went in (we only went in twice) there didn't seem to be any staff working. We waited a very long time once before giving up and leaving. But, the STAR of the show was Rosanna at the front desk. She did a tremendous job helping us to get our boarding passes printed when we checked out. She is due some really extra Kudos for that

Good

Was ok

The room was really clean and comfy - I slept really well and the room was a good size for three of us, with two double beds and three big suitcases. The location was convenient and I liked that it was close to stores for drinks and snacks, as well as a cute little coffee shop. The front desk and security folks were great.

The room was fine and the location was convenient for us, even though the window opened onto a brick wall. The unjustified and unexplained $6 charge to my card after having checked out.

Exceptional

The lamp shades could be dusted, but it was refreshing to enter a cool room with the heat steadily creeping. Slept well. Had to call front desk to replace the empty lotion amenity.

Comfort and price

Good

Very good

Great reception, friendly and helpful. The room was clean and comfortable. The location is great! 15 minute walk to the theater district. 5 minutes to MSG. Highline walk is also 10 - 15 minutes. Great room rate! All good!

Exceptional

Breakfast great

Passable

Wonderful stay

Great location! Easy walk to Times Square, Theaters, Madison Square Garden and subway system. Lots of coffee shops, bakeries, restaurants and bars near by.

really close to everything, made going to the main spots easier

Great stuff, great service! Room was very clean. Comfortable bad! Great location. The air conditioning was very loud — even quiet mode was extremely noisy. I struggled to sleep during the night.

Location Was forced by staff on arrival to pay the full price of the stay even though I had paid in full at the time of reservation. They would not allow me to take 2 minutes to find the email confirming I had already paid. I went to the room, found the record of the transaction and came back to the front desk and after 20-30 minutes was refunded for the error. On checking out I realized they charged my card AGAIN for the full stay so now I have been double charged a second time. On checking in, a staff member entered the hotel room as I was changing without knocking. I told him to leave. Construction on the floor above which was incredibly loud. Rooms have serious bed bug problems which staff didn't seem to care about when told

Good

Staff was very helpful. The parking garage was very close. Would stay again for 1 night

Superb

Exceptional

Exceptional

Close to everything Wish the city would clean up the area.

Clean, well located. Water pressure was our only complaint.

The location of the hotel was great. The room we had on the 19th floor was very quiet, but a little smaller than your average room. The beds were very comfortable and so were the pillows. After a long day of walking, it was a great place to go. The staff was very friendly and we felt safe there.

Convenient and clean place to stay.

Exceptional

Exceptional

All the hotel staff were very helpful.

The hotel staff at all times were professional, and amicable. The bedroom and bathroom were very clean and the cleaning ladies were excellent and attentive.

Clean room and convenient location.

Exceptional

Superb

Bad

Exceptional

It was a nice stay. Clean and the staff was really nice. Will stay here again.

Superb

No breakfast. Extra hidden charges

Exceptional

I enjoy my stay

fridge microwave in room

Enjoyed the elevated views from hotel window I didn't like tenants from the building across could see in my room (lowered the shade was necessary)

View from window blocked by old building. No access to roof to see skyline

Enjoyed the elevated views from hotel window I didn't like tenants from the building across could see in my room (lowered the shade was necessary)

fridge microwave in room

YES View from window blocked by old building. No access to roof to see skyline

El personal más amable es el de limpieza

Very close to motel status.

Very good area and hotel

I enjoyed my stay very much. I try to book this hotel because I like it so much. My only comment/complaint is that the pillows are way too soft and the shade doesn’t block out the light the way a curtain does. It was a bit difficult to sleep. But if my only takeaway was bad sleep, I’ll take it. My overall experience here was great.

Love

The hotel was in a great location. It was clean, the staff was accommodating, and it felt safe.

Staff was excellent!

Nice place to stay with helpful staff. Perfekt place to stay for a weekend.

Very clean room. Staff working front desk were delightful.

Great hotel and amazing staff

Very good

Great hotel and amazing staff

Did not have free breakfast as stated. Should reduce room cost for good customer service

It was missing a little bit of that factor that makes you want to come back

Check in and out was quick. Staff extremely professional, friendly and efficient. Room key was down but was escorted to my room and my keycard was ready 30 minutes later so no big deal. Room very clean and a ton of lighting. Bathroom updated with exceptional lighting. Only negative was the AC would run 5 minutes and then cut off. Had to turn it to 65 to cool the room down to an acceptable level to sleep. High temps outside were mid 60’s so should not have needed to run the AC that much. Overall, this hotel met my standards (which most say are high) and I would stay there again.

Exceptional

The hotel was pretty good in general. Here's the good. Our room on the 18th floor was clean and quiet. We didn't here any other guests, although I can't say for sure if there were guests in any adjacent rooms. We had minimal interaction with the staff but what staff we did interact with were helpful and polite. We did not get breakfast so we can offer no feedback on the food. Now the not so good. The beds were rock hard and uncomfortable. I like a softer bed so this is usually the case for me but my wife likes a harder bed and she complained about the beds being too hard. Also, there was basically no room for items in the bathroom. There were 4 people in our room but no place for 4 people to leave their basic toiletries and no suitable place neither in the bathroom nor the room to hang 4 towels. There was some kind of rack inside the shower but I'm not sure if who ever thought it was a good idea to put it there is aware of how showers work. There was plenty of open wall space in the bathroom for towel hooks but only a single hook on the backside of the bathroom door that already had the hair dryer hanging on it. There was no shelf space to put the hair dryer on so it had to keep taking up some space on the only available hook. When there are only 2 people in the room this issue is not such a big deal but with 4 it is a real hassle.

Not the best, but not the worst.

Superb

Very secure and comfortable.

Nice place room was clean only thing is restraurant is not open for breakfast or lunch opens at 3 we didn't know

Superb

Good

Nothing

Superb

Very good

Exceptional

Superb

Hotel was in a great location. We got there early and they were accommodating and provided us with the room. Nice stay overall.

Poor

Dirty old dusty rooms

The friendliness of the housekeepers once I headed to the room. The two ladies that worked the check in at the time were nasty , I wish I had catches their names. Overall stayed was perfect, the housekeepers were very friendly.

Staff very friendly and helpful

We reached early so they gave us access to a common guest washroom which was terribly dirty and started the trip on a bad note.

We had a great experience at this hotel! Very clean. Staff was very friendly.

Everything was great. Very polite staff. Was charged for two bottle of water in the room but only used one. No big deal. Got security deposit back within a day. Everything was perfect: location, facilities.

It was very quiet.

The close walk to Madison square garden The parking area we were told to park in had very sketchy men working there. There was a customer screaming that the staff would not give her her car back even though she had keys and was setting her car alarm off. We were told we would get a discounted rate for parking there…there was no discount at all and the rude man didn’t say a word to me when he was bringing my car back.

Was overall a wonderful hotel to stay at! The front desk lady could have been a little more friendly. Saying hello and welcoming instead of “do you have luggage hear. And the cleaning crew could have picked a different time to vacuum the lobby for it was hard to hear while checking in as a result of the loud vacuum. And it was hard to hear everything appon checking in. And the toilet paper holder was broken. But the room was spaciest. The property was in a great location.

Everything was perfect the stuff were super friendly and helpful

Staff was very accommodating and able to help with luggage after checking out. Parking was a little bit difficult

Clean room and safe location if you are travelling solo

Very nice place for the money. Good location, clean rooms, friendly staff

A bit expensive

The property was great Nothing.

Great staff, i liked the little store available w/ things I might need at last minute

I could not find any info room service nor was the a button for the front desk that I could find. But otherwise excellent stay

No breakfast available.

Nice staff

Very friendly and helpful staff,

the bartender was excellent; the front desk staff were very good.

Great value for money! Been to NYC about 10 times - this hotel was the best by far!

Good 👍

Great location. Friendly staff. Clean. Restaurant isn’t the best but I would stay here again!

Booked this hotel for a trip had planned on Broadway. Perfect spot. There is a gatage a few doors up your going to go to first. Its valet parking. Room had 2 queen beds. Clean, organized. Bathroom good size, great water pressure. The hotel is in a perfect walking distance to everything around times Square. Only this is no free brkfst but has a great restaurant inside hotel. Enjoy your stay. We will book again.

Convenient and easy.

Came for a concert nearby and this was a great affordable stay. It was fairly close to the venue and I felt comfortable enough to walk back and forth, considering I was traveling alone. The hotel staff was helpful and the room was clean and cozy. Would definitely recommend!

I don’t have my name and uteri art as it was so called provided by Expedia. It’s a nightmare and never again to trust them with my booking.

Everything was great. Would definitely return.

Easy going on every day that we stayed.

Loved everything. Always a great stay.

Our stay was great, the staff were very helpful.

Would definitely stay again

The amenities Not enough television channels

Great location and clean

a1

The room was clean but very basic. No major complaints besides the location being in a somewhat dirtier area. They also charge you for every little thing in the room. No regrets but wouldn’t necessarily book again.

The staff was the HIGHLIGHT of the hotel. So incredible and our room was amazing!

Really nice hotel. great location and EXCELLENT staff. definitely would stay again

The hotel was very clean, staff was extremely friendly and it's in the perfect location!

Okay

Friendly Staff, Convenient location

It was clean, staff was great

The room and common areas were very clean

Room and bathroom was clean, beds were comfy. Room temp control was a bit noisy. Not on the nicest street but close to everything.

There was limited breakfast and food options, but overall the hotel was good.

The staff were incredibly kind, and the room was great for an overnight in NYC.

Look, it was New York and I wasn't going high-price, so I wasn't expecting a whole lot. But this little gem was conveniently located, really clean, really nice, and had a sweet layout.

The rooms were clean. Proximity to Times Square is key! Great amenities and staff

Clean room nice restaurant great staff but nothing special like a toothbrush and toothpaste and other travel needs also restaurant was closed on a Monday leaving guests looking bewildered.

Beautiful hotel well maintained staff was helpful. All yood

Clean room, staff very attentive to what you ask.

Every staff member was very kind and helpful. The only problem we had was the size of the showers. Way too think and not wide enough

In my opinion this property is rundown and not very pleasant

Very clean hotel where everything works and is easy.

Clean

Front desk staff were great.

First, the good things: the staff was very helpful. The room was clean, but the upholstered chair looked worn, and I wasn’t sure it was clean. The lighting in the room was poor. There is a microwave in a low dark cabinet. I had to use my phone flashlight in order to read the dials. I will not come back here.

The room had a horrible odour, as we were there for 2 nights I didn’t bother changing hotel. But defo would not be staying here again.

I highly appreciated

I had a rescheudled flight and the comunication with the hotel was not as fluent as i expected, and did no get the chance to reduce the stay.

Hotel was very clean, the staff was great. We ordered food out a few times and they held it at the desk for us and gave us utensils to use when the restaurants failed too

We enjoyed our stay here. It was close to the Subway and Times Square. The hotel staff was very friendly. We did not have any issues during our stay.

Good location. Close to restaurants and Times Square and about a 15 minute walk to The Vessel and the High Line. Would stay here again.

The hotel was in a fantastic location. Unfortunately no breakfast, only a coffee bar. Our room was quite small but adequate. A power outlet in the bathroom was coming off so I had to use my hairdryer plugged in out in the room but no biggie. The staff were SO friendly. Location alone was worth the stay but not sure I would pay the price again with no breakfast included.

Good hotel

The hotel staff was very friendly and helpful.

Clean room and easy check-in / check-out

Very clean room. Location was central, but off the beaten path.

Breakfast great

I stayed here March 2026 + when I was coming back in April, I already knew I would book the same hotel. The location was perfect to get to different areas of the city. The staff was friendly, the rooms were clean + I couldn’t ask for more. Will def book again when we are back in NY!

Very nice hotel very good place to walk to locations will for sure be staying here again on my next visit ! Wasn’t loud very cozy !

Convenient

Every time my son and I left and returned, we were greeted..and it seemed genuine. It was so NICE!I asked a favor and Leann was so kind and made it happen. I also asked (when I booked) if they could do a simple birthday decor for a teen. I think the message wasn't clear because there were rose petals and butterly towels on both beds (I was with my teenage son) It was HYSTERICAL. Im sharing this story NOT to cause problems but it was a HIGHLIGHT of our stay because it was so funny. Ive shared with so many friends and it will be a story forever...We've stayed at a lot of hotels..abd NYC hotels are hit or miss. This was the best hospitality we've ever experienced..also, it was so clean..and the fridge/microwave was a HUGE plus.. Thank you for a wonderful stay..we will be back!

Clean room met my needs

The front desk and housekeeping staff were excellent! I considered eating dinner at the bar, but the bartender had his hands full with the customers, and I had theatre tickets so I moved on.

People were great, walking distance to train station. And the hotel was amazing as far as holding our bags until we got into the room and also holding them after check out so we could tour the city. I will definitely be staying here again.

Clean hotel

Good

Wonderful staff and convenient location! Would definitely stay here again!

Clean room

Hotel was perfect for one night stay

Lobby

None

The staffs were really friendly and nice. They were willing to help and offer help. N/A

Great Location, clean rooms. They had a restaurant with a sign indicating that breakfast was served, but no breakfast was actually available. This was misleading. After we checked out, we were told that coffee had been served for guests in the morning. It would have been nice if they told us that before we checked out.

The staff were super friendly and the front desk was so accommodating about holding our bags after check out while we explored the city.

I enjoyed my stay here and wish I could have stayed longer, the hotel was close to Everything in the NYC area and it was easy to get on elevator straight to street

The staff was friendly and very accommodating throughout my visit. They were welcoming and helpful whenever I had questions. The hotel also has a gym with a couple of machines and free weights, which was perfect for a quick workout. There’s also an onsite laundry facility, which is a huge plus for longer stays. The location is excellent — very close to Times Square and multiple subway stations, making it easy to get around the city. Overall, a comfortable and convenient place to stay in NYC. I would definitely stay here again!

Nice, clean room

Great

Great hotel! Very homey feeling when yu walk in

Great room! Great location!

Staff

Clean room, proximity to Time Square

The building is well-maintained, the room was a nice size and very comfortable, staff are especially courteous and friendly. In addition, the restaurant food was delicious.

Very kind staff, clean rooms, always greeted with a smile

Hotel restaurant was good and relaxing and Willie was accommodating and a great server

Fast check in and check out. Friendly staff

Very nice staff

It’s was so small, not enough towels, rags, smells and not clean ….I expected better

Great staff

Everything was good we just never had our room cleaned. They only came to clean when we were in the room but everything was great and we enjoyed our stay!!

Great staff, very clean hotel!

Staff was very helpful and friendly.

Room is always spotless staff goes above and beyond. I recommend this hotel if you want a comfortable and peaceful stay

Clean room.good location.

We were able to chrvk in early at no charge!

Clean quiet and friendly staff

Staff was great

Front desk representative was rude and very condescending to my 18 year old son on god first solo trip to the city with his friends.

Close to all the subways and broadway shows

The room was clean and nice, but a little small for a king size bed. The heater made noise when in use. The staff were nice. The compact closet was not large enough to hold all of our clothes.

Absolutely amazing cozy rooms with exceptional staff members

Clean

The bed was hard as a rock. The ironing board in the closet was falling apart, like you couldn’t even stand it up because the legs were broken. Room was clean

Room was clean they were accommodating with an early check in

Clean, lovely staff, great price

Staff were very welcoming and accommodating. The room was small but location is good if you want access to Penn Station and Times Square

Everything was wonderful the staff and the room and I liked the convenience store in the lobby went downstairs for a late snack :)

Clean, friendly staff and we enjoyed a drink from the bar attached. Would definitely stay here again.

The staff was friendly and the room was perfect. Best bang for your buck.

the room was great. View was alright not the best but I didn't really expect too much of a crazy view anyway. But overall room was clean the bed was amazing nice and big bed.

Clean room, every staff member we even so much as passed by genuinely greeted us, and it was quiet throughout the hotel. What set this hotel apart from any other stay, in any city was the care they put into our stay. When I made the reservation I had put a note that my husband and I were celebrating our 12th year anniversary, not thinking it would matter to anyone, but we walked into our room to find towels perfectly placed in the shape of a heart, rose petals across the bed, chocolates and a card with a hand written sentimental note from a few of the staff members. It made me tear up. It was a wonderful way to start our anniversary trip. We really appreciated everything they did for us.

Clean. Staff at check in and all during our stay was excellent. Nothing

All

Great location

Rom clean and nice my only negative is area where hotel is located. Very difficult to find nice place to eat and coffee

Nice hotel

The staff were very helpful and pleasant to talk to. The room was clean and the bed was very comfortable.

The rooms were clean, the front desk staff were very friendly and the location was perfect especially the walking distance to Penn Station. I will definitely stay here the next time I’m in New York. I enjoyed my stay.

Centrally located and welcoming. Very friendly staff.

The only uncomfortable moment was seeing his manager speak to him a bit rudely while guests were sitting at the bar. It didn’t take away from our stay, but it was noticeable. As for improvements, I would suggest better lighting in the rooms. There were many lamps, but the lighting overall felt very minimal and dim. Also, I didn’t feel comfortable opening the curtains because workers on an upper floor could see directly into the room. It felt like an “all or nothing” situation between privacy and natural light. Overall, I would rate my stay a 9/10 and would definitely recommend this hotel!

Staff was very friendly and great. My key didn’t work multiple times to better my room which was a pain but not the end of the world. Room was clean. Overall good stay.

very friendly and efficient staff, clean room, friendly vibe at the hotel

Customer service, outstanding!

Very clean and comfortable room. Yes it's small, but no more so than a typical 3 star hotel like this one. The restaurants name is Ane which means ass in French. It didn't look too tempting.

Room was perfect! location was awesome

Very friendly front desk staff

This was such a great location. I enjoyed walking through Times Square and it was so easy to find Rockefeller Plaza for The Tonight Show with Jimmy Fallon. Staff is very friendly and helpful. Would definitely stay again soon!

Super staff all around

Great

Very great!

The room had no heat and the fridge did not work.

The room was to cold . I don’t know why the heat was not working well.

Great location, awesome staff!

Good place, good location 5 minutes away from times square.

Great Customer service

Amazing

The bathroom was very nice. I like everything about the bathroom.

Comfortable room, nice staff

Clean

Room air condition sounded like a tractor but it did work. Room was nice otherwise and clean. The placating was because I asked the staff for spa recommendations in the area and the lady said I don’t know. And I asked her if she could ask someone who may be familiar she said she didn’t know anyone. Very young women, very disinterested in being helpful. However the male bartender was amazing at recommending local food, attractions and spa considering it was -11 degrees.

The staff weren’t very welcoming and the room was not as advertised, would not stay again.

The room was small

Courteous staff, clean comfortable rooms

Very friendly staff, hotel is well located within walkimg distance of most iconic places en NYC. Will definitely come here again

Room was perfect for us. Clean everyday even though we were told during check in it would be cleaned every other. Hotel is perfect location very close to Times Square & Penn Station. Would stay again

Room was spacious and clean. Received things quickly. Staff was always kind.

Everything was great and checking in and out was very easy. It was a very good experience.

The heating was so loud, it was hard to really sleep or concentrate. Amenities were fine.

While the location was ideal for our trip, this was our last time at a Hilton property. The hotel shows signs of wear and tear. The whole “every other day” housekeeping thing is ridiculous ( because we stayed 2 nights we never had housekeeping). The bathtub safety rail was falling apart, the water was punishingly hot, the shower curtain was stained, the mattress was very firm, the heat and bathroom fan (on all the time) was very loud. They charge 3 dollars for a bottle of water in the room (seriously??), the staff was nice enough although we couldn’t find the name of our housekeeper (who never really came into the room) when we wanted to do the contactless tipping thing via QR code. Add the role of Hilton properties in the current events across the country, and who they let stay in their rooms, and I am more than happy to avoid Hilton for the rest of my life (if this reservation wasn’t booked/paid/non refundable months ago, I wouldn’t stay there in the first place).

The heat did not work on a day where the temperature was 10° outside. They couldn’t switch my room and gave me a space heater that did nothing. Additionally, the guest staying next to me had a massive dog in their room which they said was for service, but the dog would not stop barking for three hours while I was trying to sleep.

Great staff and location.

Staff helpful and nice. Bathroom updated

The room was spotless, and we had room service available every day of our stay, which was a huge plus. The staff were incredibly kind, welcoming, and always helpful. The hotel’s location was very convenient—everything we needed and did was nearby, and commuting to and from the airport was quick and easy. Overall, a great experience and I would definitely recommend staying here.

Staff was very friendly and accommodating. Room was clean and Sky view was amazing! Super convenient to major points of interest and transportation.

I was very disappointed with this hotel. The room was a very small in comparison to what you have shown on your website. For two adult adults with two big pieces of luggage. It is a very tight room. The shower had very literal water pressure. I reached out to the front desk several times about it and they never sent anybody to fix the issue. The heater was a constant problem through my entire trip. I continually smelled marijuana coming up through the heater from other rooms and I brought that to the front desk‘s attention and that was never taken care of either. Very disappointed in the hotel and the service.e

Front desk was amazing, but I didn’t even get free water for my Hilton Honors. I’m not sure exactly what I’m supposed to get for that but I would think at least free bottled water. Also the car park next-door was full so I had to park on 34th St. and the charge is almost $200 bucks for two nights just be prepared. I would stay here again. It is centrally located and like I said, the staff was very good.

Yes

Awesome

Room was clean Staff were polite and helpful Excellent Stay!!

Room was great and very comfortable and clean.

Just ok.

Staff was extremely helpful and accommodating, and the room was very clean. I’ve stayed here a few times and always enjoyed my stay.

the parking was TERRIBLE

Spotless clean spacious room. Courteous friendly staff. Was great!!!!!

Staff was very nice and hotel was nice and clean. The hotel had THE BEST hot water in the shower. We had a great stay

The toilet was a little crooked, and one elevator was off so we had to go down the stairs from the 14th floor.

The room felt neglected

The room was everything. Coming in with my name on the tv was amazing. Thank you

I LOVE EVERYTHING! The service and THE ROOM IS CLEANNNNN!

Great stay great staff very clean this will be my go to when I have to stay in the city for work

Great location, everyone was super friendly and helpful. Room had everything I needed and was clean. I would absolutely stay here again in the future. Thank you for a wonderful stay.

Fast service, easy check in

Room was clean, staff were all very pleasant and helpful

Wonderful staff, clean room, quiet location. Would stay again!

It was an okay stay glad it was only two nights. It was smelly hallways and

reasonable price- good clean, no frills 3$ water bottle is a sad feature

Too notch start to finish. Super easy check in with kind front desk staff. The room was big and clean and the bed was very comfortable. Would definitely stay here again. Highly recommend

.

Clean room and smoke free

During checking we had an issue and the front desk was extremely rude and unhelpful. Instead of trying to help find a solution which was clearly a miscommunication with 3rd party booking they flat out refused to help. When I asked for a manager they said one was not available. When asked for her name she wouldn’t give it to me, just her first name.

Very clean room, very attentive staff

'

Room very clean and staff was excellent!

Estuvo bien gracias

It was good

Good

The staff were excellent. We were on a quick visit and everyone we met in your hotel were friendly and very attentive.

Great location

Very nice and clean great staffing

The staff were friendly and welcoming. They even wished us good morning each day as we walked by the front desk. The room was clean and comfortable. We did not use the restaurant, but it looked nice from the outside. I will definitely consider booking this hotel again!

Friendly staff, clean, great experience

Great rooms and location. Good value when you book in advance.

The room was great! It’s very clean and spacious. The staff were friendly and helpful. I loved that they had a laundry room. Overall it was a great stay would stay again.

Clean room, comfortable bed, helpful staff, safe hotel, great walking distance to msg (why I was there). Thanks!

Clean and easy access

The room was clean and comfy, staff was helpful and friendly.

No breakfast was offered

Our service assistant was absolutely fantastic MIRTHA our check in was very quick

Staffs and Room

The room was spotless and the staff was absolutely wonderful!!

Courteous staff. Great location.

Thank you! It was perfect for our short first time in the city

My first impression was the location of the hotel. It’s very close to Time Square, bus & train station, wax museum, Rockefeller with all brand name retailers. Second, the room was very clean with almost everything you needed.Third, you must the room digital key in order to use the elevator. It’s worth to mention there was a restaurant on the floor if you didn’t want to find a place to eat or drink coffee. Don’t forget the staff was very nice the parking right in front & next to the hotel for $50 (24 hrs). I highly recommended this hotel to everyone.

Nice room

Great

Clean facility, nice staff

Hotel was good but the outside had homeless people sitting and the sidewalk was very dirty and had an odor.

Clean room-Definitely recommend the King balcony room. Close to everything. Very nice housekeeping staff! Security at night was nice.

Great hotel for MSG

Friendly staff , clean rooms and clean customer laundry services.

Our only complaint was how tiny the room was. Everything else was top notch!!!

staff were courteous

No breakfast bar that we saw. Great location and bery clean.

Spotless

Hotel was clean, good location. Would stay here again.

Clean room, friendly staff

The room was small but clean and comfortable. There was a problem with the safe which was quickly sorted by housekeeping. We were in room 1906 and the noise from the ice machine woke us several times in the night. The staff were friendly & helpful.

The hotel was decent if all you care about is a place to sleep. It was within walking distance to the subway, Times Square and broadway. It didn’t always feel like a very safe part of town though.

Had a great stay! We didn’t utilize the restaurant so can’t speak on that. Conveniently located near Time Square. Short walk to the subway station.

Room was sparkling clean and the staff were courteous.

Location and room!

The check staff were really inattentive to guests check in & the person who eventually checked me was very rude & opened by asking me if I had used an AI filter on my passport photo. The toilet in my room didn't work. I chceked out early.

We didn’t eat breakfast. Dinner and bar were great

Room was clean, beds were comfy. Would definitely stay here again. Great location for everything we wanted to do.

Very clean, nice helpful staff, good location, away from the crowds but close enough to get place quickly! We would stay here again!

Very close to Penn station and Time Square

Good location, big room, clean. Smart TV so you can watch Netflix, Prime etc. Staff friendly. Fridge & microwave in room. Would stay again & would recommend.

The rooms were very clean and smelled great! Plenty of shampoo, conditioner and body wash. The bed and pillows were comfy. All the employees were courteous and friendly. The breakfast was good. Having a restaurant on site was a big plus.

The staff members were friendly and accommodating.

The room staff are very friendly and gratifying

Room good. One desk lamp is partly broken. Room service excellent. Restaurant was cold and lacking in choices. Good location for walking access to Times Square and Broadway. Window shades work very nicely.

Courteous staff

I stayed at this hotel shortly before Christmas. I so enjoyed my time here! The staff was friendly, and the hotel’s location was very convenient to Penn Station and all of Midtown. I was totally satisfied with this hotel and would happily stay here again.

Yes

Lisa

My wife and I really enjoyed our stay at Hilton Garden Inn New York Times Square South. This was our first trip to New York, and it was a dream we’ve shared for a long time, so it meant a lot to us. The room was comfortable, and we loved it — it made our trip even better. We had a great experience overall and would definitely stay here again. We’re already planning to come back in summer 2026!

I appreciate the convenience of the location and the security. Efficiently run. Will book a stay again.

A bit small for the price, also there was no ironing board available. Staff was very courteous & pleasant.

All was great! The front desk staff is wonderful.

Room spotless, and very helpful and friendly staff.

Great personal

Hair dryer didn’t work. Requested another one. 2nd only worked on low which wouldn’t dry my hair. Finally on 3rd one received one that worked. Microwave in room didn’t work either.

NA

Staff was super friendly and super helpful!

This was my worst hotel experience of my life. Employees are very rude and offered little help. Except for the cleaning guy.

Clean room, amenities are excellent, will definitely stay again

Enjoy my stay like always! Everyone is really nice and the rooms are perfect.

Overall it was fine for what it was. But the heating system in the room was incredibly loud. When I finally said something, a nice staff member brought up a space heater and showed me how to turn off the system. So they know there is a problem! Since I had asked for a quiet room because I am very noise sensitive, it would have been very helpful if they had solved the problem from the start or at least indicated that it was fixable.

Clean room. Staff all very pleasant and helpful.

Staff was so friendly. The location is convenient to all the things we wanted to see.

Did not have breakfast

Awesome

Everything was just fine. There should be more rooms for short stay with a more reasonable rate. also, the room didn't have toiletries hand soap etc.

very nice

Staff was nice and room was cleaned.

Staff was helpful and friendly

Polite staff and clean rooms.

I can’t say enough good things about this stay. Everything was top notch: the staff, the service, the room, the cleanliness, the check in, the amenities, the location. We will absolutely choose this hotel if and when we ever return to NYC. You represent your city well! THANK YOU!

Grrat staff

The heat was on 82 we had to turn it off to get cool, then back on to get warm. So we did not sleep well. It was that way when we arrived to no avail. The GM did not seem to care and did not even offer us coffee or breakfast.

Very friendly and welcoming staff. Our room was clean and the bedding was comfortable. Location was about a 12 minute walk to Time Square. Great restaurants, shopping and entertainment close by. The hotel also offers black car service which is cheaper than an Uber or Taxi. You can request the service to bring you from the airport to the hotel by calling and scheduling. We made the mistake of getting a ride from the airport with a company that claimed to be an Uber service. It cost $133.00 for a 6 mile drive/50 minute ride. Unfortunately, we didn’t find out about the service the hotel offered until after we arrived. We will know next time! We 100% recommend Hilton Garden Inn for your stay in NYC.

Easy check-in, courteous staff, clean rooms.

This was the perfect little hotel for our stay. Clean. Convenient and staff were friendly. The only downside is the little restaurant is right next to the entrance and it is winter so it was very cold since they kept the restaurant doors open. Not sure why they don’t just close them but the food was very good.

Great location, had to find my own parking. The garage that was affiliated with the hotel refused to park us.

Amazing hotel

I firm

We came to get married here in nyc and everyone in the front desk staff was so kind and wonderful , we appreciated all the help and care we got with my wife’s dress arriving as well as when we were leaving . Thank you all so much

Staff was friendly and the room was clean

Clean room

Location

Yes

Room was clean. The gym could use a water filling station.

Friendly staff

I would certainly recommend!!

This was a perfect place for our 9-day family vacation. It was a central location to everything - walking, easy Subway access, good dining within close proximity. What made the experience even better was that everyone at the hotel was so kind, knowledgeable and helpful. I would stay there again in a heartbeat!

Gewat

Perfect

I loved the location and how cozy was the room. The staff was nice and I don't have any complaint.

The room was small but that was to be expected. We were in the center of Manhattan and somehow heard nothing 19 stories up. New York itself was a different story and the homelessness was everywhere. Other than that the hotel was great for the trip needs.

Okay. Did not have what considered a Skyview.

Hotel clean and tidy

The hotel was very clean, the room very comfortable, the hotel staff very friendly, and a very good location.

Staff was very helpful.

Great Staff - nice room - good location

Great friendly staff, clean room, great area

did not include breakfast, but did have a bar and food at an extra cost, friendly staff, room service was great, overall our stay was perfect for us.

The room was very nice. Our housekeeping only came by once in our 3 days but all we needed was towels. The only negative I have is the water pressure was very weak in shower. Nice location.

Room was great.

Clean room. Great location. Great to have a fridge and microwave. The only critique is that the room was set to 80 when we arrived and I needed the engineer to help reduce the room temperature. Once it was comfortable - it was all great.

Great clean lovely

The staff was so friendly and helpful. All of the property was very clean.

Room and bathroom clean

Room was perfect and cleaned everyday we were here and location of hotel for Time Square and shopping was perfect

.

Great location, near cafes, restaurants, and shopping. Staffs are helpful and welcoming.

Nice excelente everything clean 100%

Very nice hotel, location was perfecf

Clean room, great location, very friendly and helpful staff

Staying at the Hilton Garden Inn South felt like discovering a hidden gem in the middle of New York. The room had that classic NYC style... small but smartly designed, spotless, and perfectly run. Everything was clean, organized, and exactly where it needed to be. But the real stars were the staff. SO good. Friendly, attentive, and genuinely caring in a way that makes a long work trip feel lighter. They handled everything with ease and kindness. Overall? 11/10. A beautifully run hotel with exceptional service. I’d come back in a heartbeat.

Only thing wish had complementary breakfast

Overall good stay for a quick weekend trip.

Everyone I interacted with at the hotel was cordial and professional too! Room was clean and nice. The only bad things were totally out of the hotel’s control, such as hearing a lot of noise when I was trying to go to bed (I’m in Manhattan so, that’s a super tough ask anyway) and that the individual running the valet parking operation wasn’t clear about how he did things or had the best communication skills as I showed up there after checking out this morning to pick up my car to find no one to help me without any reasoning, during hours when they’re open to find nobody there and the place locked. I called, texted the phone number provided and even yelled “hello” a few times there, just in case if the individual running the valet parking organization was on the second floor or something like that but I didn’t see him until 15 minutes later as it appeared that he walked back from going to the store. I would’ve appreciated on your website and information available to me that the parking place for your hotel was valet parking instead of self parking.

Yes! Hotel was beautiful, gym was perfect! The restaurant/bar was great with fun & courteous staff & its location was perfect to enjoy the city! Would highly recommend.

Best hotel

Hotel was great. Very clean. Looks updated and in good condition. Room is small like every other NYC hotel we’ve been to. Check in and check out was a breeze. Elevators working with no issues and no lines (common complaint among hotels in the area). Mid town is not a nice place but it’s close to everything and right between herald square/MSG and time square. Would definitely return.

Really enjoyed our stay. Had awesome staff and even upgraded us to the top floor king room. Would definitely stay again

Good

Excelente trato al cliente

Great location

excellent

Location was perfect room was as will

Clean room, helpful staff

Very clean and the people ready to help you

Exemplary stay. Thank you so much

yes

Yes

Good

Clean and good service

The staff was wonderful, professional, polite and extremely courteous. Clean when I arrived and everything was always taken care.

We were able to check in early and everyone had such a sweet smile

Nice

The rooms are cleaned every other day. I stayed 3 nights and didnt get my room cleaned at all; even though i stopped at the front desk to let them know my room was ready to be cleaned

This property met our needs perfectly. It was in a convenient, walkable location to Times Square and Rockefeller Center. Room service was daily, which is unusual now. Hotel was key card entry only after 5pm. Finally, on check out day, they could hold our bags until 10pm without an additional fee so we could continue to explore the city. We would definitely stay again.

Recommend 100%

Staff friendly and helpful. Great Location.

The room was great. The AC unit is little loud but the balcony view made up for it. Loved it. Staff was very friendly.

It was a very nice stay. I needed a place to focus and everyone was friendly.

No hot water, tv had no sounds.

All great

Tried to cancel order, never arrived. Didn’t stay there.

Excellent staff. Clean hotel.

The hotel was very quiet and close to the metro station. I was pleasantly surprised to find several good eateries and convenience stores nearby.

Everyone was nice

Very good experience!

Clean room, staff was friendly and welcoming. Overall the entire facility is clean

Just right! Best pillows!!

Simple check in

Did not take breakfast