HGU New York

We had a great time, easy check in

Great hotel, central location and quiet rooms

The hotel was perfect No complaints

I had an excellent rest. The tone made the experience even more spectacular. In sum, everything was impeccable!

Room was spotless, bed very comfortable. Staff was friendly and professional. I did a one night stay and had to leave early in the morning to attend a morning event and staff held my bags until I returned from it even though I had already check out. Area is nice, quieter than Times Square but still in walking distance to different stores and restaurants. I highly recommend.

Clean room, friendly staff, access to a nice coffee shop, access to a lovely rooftop (no bar up there but we were able to bring drinks and food). Good subway access. We stayed six nights and had a really great experience. Great vibes here

Very good

Location, coffee shop, size of room and bathroom No place to buy spring water or snacks no coffee makers in the rooms, , no bar or actual sit down restaurant on the premises

Superb

very simple and clean hotel, close to a lot of restaurants and penn station

Location. Close to metro. Staff was nice. Cleanliness Rooms are smaller than expected

Hotel Location was great. Room was quiet and comfortable. Shower drain was slightly clogged, standing water was pretty deep. But everything else was solid.

Exceptional

My partner and I loved our stay at HGU. It was everything we hoped for and more. Lovely staff and great room! All clean and tidy and very quiet! We would definitely stay again!

Room was cute and as pictured they were timely and we enjoyed the location!

I found the room very pleasant. I liked that there was a couch and little living room area separate from the bed. The rooftop lounge was lovely. Issaiah at reception was very nice.

The hotel staff were very helpful whenever we dealt with them - which wasn’t much as we had no issues to raise :) It is close to lots of the main attractions but not anywhere near as busy as Times Square or theatre district hotel locations, where I have stayed previously and it becomes a hassle when it’s so busy outside your hotel. HGUs location really was one of the best things about our trip and it allowed us to head back to the hotel for a quick rest in the afternoon. There is a subway station at the end of the street, you don’t even have to cross the street to get to one of the entrances! There is a nice coffee shop on the bottom floor which is convenient for grabbing something before heading out for the day. The rooftop was open as it was nice weather, where you get a great view of the Empire State Building. Also we booked early, choosing to pay on arrival, and we got a great deal I thought. Overall, the best compliment I can give is the next time we come to New York we will definitely be looking to stay here again!

Clean and quiet hotel, very relaxing ambiance

Very clean and great area No windows, the room was really dark

Very good

Very good

Very good

Passable

Location is literally perfect. Rooms are not so big but really, all you need is there. You can have breakfast at Noa’s and reception is very friendly, I had a late checkout that I decided at 6:30 am Nothing

Good

Exceptional

Exceptional

I would recommend extending the rooftop hours. Perhaps a rooftop bar would be cool.

The lobby and cafe left no room for waiting in the morning.

Not only are hotels are notorious for such practice of omission, it is also in violation of NYC law. Upon checking in, I politely brought this to the attention of front desk staff, showing the only information from 2021 indicating the $100 hold. They refused to honor that, and denied to check me in.

The vibe felt modern and cozy at the same time, which made coming back at night feel like a reset button after long days in the city. Would absolutely stay here again and definitely recommend it to anyone visiting NYC!

The room was clean, the bathroom was bright, spacious, and well-maintained, and the bed was very comfortable. The hotel's location also made it easy to get out and enjoy the city. There were a few drawbacks. The room was probably the smallest hotel room we've stayed in during our many trips to New York, we were unable to connect to the Wi-Fi during our stay, and the shower water pressure was unusually low. It also took quite a while for the hot water to come through. Our room's view was essentially a brick wall, and we were a little surprised by the $200 room deposit, as we're more accustomed to seeing deposits around $100 at other hotels. That said, we didn't come to New York to sit in the room. We came to celebrate our anniversary, explore the city, shop, eat good food, and make memories together. The room served its purpose, the bed was comfortable, and we had a wonderful trip overall. 😊🗽❤️

Disappointing

Very good

Very good

Great hotel

Stayed here for 5 days in April and I really loved it. Staff were very friendly. Our room was clean and very comfy. It was my first time in NYC and I'm so happy we stayed here, it was honestly wonderful. The cafe in the front of the hotel was lovely too. I'd stay here again.

The location was great, a subway station right on the street and a 2-3min walk to Koreatown so a lot of great food options. Only a 12 min walk to grand central. Every staff we met was super welcoming. Really really appreciated the happy bday banner and balloons set up in the room when we arrived even tho I didn’t take any birthday package. This was really special so thank you! Clean room and bathroom although it was small, not that much space to walk around but the bed was huge and super comfy. We definitely enjoyed our stay here and i tried a lot of NYC hotels as I used to go there for weekends when I was living in the US and this one is definitely on top of my list. Not the hotel fault as i had this issue in other hotels but if the room is street side you’ll definetely need some earplugs as it’s a city that never sleeps unless you’re a heavy sleeper + AC makes a little white noise (didnt bother me). I also wish there was more storage but I managed by moving things that were in the “closet” part. Lighting in the room could also be a little more bright

Great hotel - love it, great for a first time in London Nothing - view was of a wall and pipes but hardly spent time in the room

On the first day, housekeeping did not change the sheets until around 4pm, which is far too late in the day for basic room servicing. On the second day, housekeeping did not come at all, the room was not cleaned, the sheets were not changed, and no servicing took place whatsoever. By the third day, at 2pm the room still had not been serviced despite the fact I had already left and returned to the hotel twice, so there was more than enough opportunity for the room to be cleaned. A hotel room should be consistently serviced, clean, and maintained in a timely manner, and unfortunately that standard was not met here. At one point, I even had to clean parts of the room myself because it had become unpleasant. Overall, very disappointing housekeeping standards for what should have been a comfortable stay.

Everything! Staff, cleanliness, room, bed and bathrobe! Location is perfect!

Not as nice as the online photos and reviews show. I paid extra for a deluxe king and its only window was on a dark and grimy airshaft. Ordered ice 2 times and finally had to go down to front desk to get ice myself.

Location, cleanliness, and professionalism of the staff. We had a room close to where I was informed the owner and his kids were staying. The entire stay the kids were very loud and disruptive. The first morning was especially bad because the kids were slamming doors, running and screaming nonstop. I called to front desk and they informed me this has been an ongoing issue for the entire two months the owner and kids were staying there. They sent someone to stop them, but because I could hear it so easily through the walls, we found out there were no adults present in the room the entire time this was occurring. Not the hotel’s fault, the team really did their best to handle the situation. It occurred every night and morning the 3 nights and 4 days we stayed. No change. They were loud till the day we checked out.

Location, cleanliness, and professionalism of the staff. We had a room close to where I was informed the owner and his kids were staying. The entire stay the kids were very loud and disruptive. The first morning was especially bad because the kids were slamming doors, running and screaming nonstop. I called to front desk and they informed me this has been an ongoing issue for the entire two months the owner and kids were staying there. They sent someone to stop them, but because I could hear it so easily through the walls, we found out there were no adults present in the room the entire time this was occurring. Not the hotel’s fault, the team really did their best to handle the situation. It occurred every night and morning the 3 nights and 4 days we stayed. No change. They were loud till the day we checked out.

Superb

Location, the feel and the quality No tea and coffee in rooms

Amazing staff, very clean hotel and we enjoyed the roof top lounge.

Lovely. Clean. Excellent stay. Breakfast area very small, difficult to access. Did not sample food. Courteous, helpful staff.

Good

Had so many bad dreams

Staff very friendly

It was a great stay and a sweet hotel. All the staff I met were helpful and cordial. My room had an old-fashioned window seat, the bathroom door must have been the original. It was solid wood. The bathroom was very clean had a nice tub if you want a hot bath after pounding the cement. Well located, I would stay here again and totally recommend it.

Rooms were very good,staff friendly. The property can use a little work little touched here and there. But overall a beautiful place to stay. Traditional NYC.

Room was smaller than expected. Bathroom sink water did not get hot. Toilet was confusing to flush. Comfortable bed. Mini bar in room. Shower was good.

Overall good experience however, the pillows were very uncomfortable and the sheets felt a bit rough against my skin. I will definitely book another stay. The location is close to public transportation, shopping and dining.

So clean and incredibly comfy! Very chic cafe in the lobby. Staff was so helpful and kind! Huge shower and Beekman products, loved it!

So clean and incredibly comfy! Very chic cafe in the lobby. Staff was so helpful and kind! Huge shower and Beekman products, loved it!

Clean basic room, some areas in need refurb, but great location.

No breakfast included- there is an independent cafe with limited menu and average coffee

Perfect place clean as well I had the suite and was amazing

Exceptional

First thing I noticed was when I turned the television on there was a line going down on the tv don’t know if it was a circuit issue. Second thing I noticed was when i turned on the water faucet the cold one water started to leak out of it. Third there was a stain on the table, fourth the bathroom doors lower hinges were messed up

Room was big enough, new and clean. Staff helpful and friendly. It was a very noisy room- looking over the lightwell where the AC plants were located and the windows were not soundproof enough.

Great location, comfortable room, comfy bed,

I have no idea how this dump gets a 4 star rating. "Shabby" doesn't even come close to describing it (the AC/Heating system in my room was not working and no alternative was offered when I notified them). To top it off, they double charged my Amex for the stay... replete with additional "junk fee" charges. As an extensive traveler for both business and personal trips, I cannot recall a more poorly run establishment. So bad, it's almost comical. Do yourself a favor... stay away! You're better off sleeping in the park.

The position, the cleanliness and the bathroom! The facilities

This was a lovely little hotel in an excellent location. Bathroom was particularly nice. Location right next to the 6 was a big plus as was the in-building cafe, noa.

Central location to many things in New York. Comfortable bed. Room had everything you need. Rooms are a bit small, but that is typical for New York. Lack of electrical outlets.

Central location to many things in New York. Comfortable bed. Room had everything you need. Rooms are a bit small, but that is typical for New York. Lack of electrical outlets.

The location is super convenient. A literal step away from the 6, but also within really acceptable walking distance to everything. And with all that, you are kind of staying in the "quieter" part of Midtown, if there's such a thing? So if you are still trying to get in a quality sleep at night, it seems quite plausible. Beautiful hotel, very courteous staff, the cafe on-site is a big plus. No complaints!

The location is super convenient. A literal step away from the 6, but also within really acceptable walking distance to everything. And with all that, you are kind of staying in the "quieter" part of Midtown, if there's such a thing? So if you are still trying to get in a quality sleep at night, it seems quite plausible. Beautiful hotel, very courteous staff, the cafe on-site is a big plus. No complaints!

very nice and chic

The only amenity they offer is not even within the confines of their own hotel (a gym).

Great location, subways nearby and also walkable to quite a few landmarks. Staff lovely and we were able to check in to our room straight away. Room and bathroom were a really good size for the city, and surprisingly quiet. Would stay again! Didn’t have coffee/tea facilities in the room - but there was a nice cafe to buy coffees in the foyer.

Location was very central and both a short enough walk from Penn Station and had local subway access close by. Bed was really comfortable and the water pressure good in the bathroom. Coffee shop on the ground floor was useful for a quick coffee before walking to my NY office. I was in room 202 which is right on the street - if you aren't good with street noise then ask for a higher room and in the back. I was ok, but it was something that was very noticeable to me at times. Also there was an error on a maintenance request and staff tried to enter my room - I know it was an error, but it bothered me as a solo traveller.

Nice and clean rooms, reception available 24/7 is very nice

Nice and clean rooms, reception available 24/7 is very nice

Passable

The hotel was so close to so many things. A 2 minute walk to the subway, Starbucks and the hotel cafe served amazing coffee. Isaiah at front desk was so helpful and friendly. From even before arriving and answering questions via email, to greeting us at front desk on arrival he was always helpful and always ready to help! I will definitely be staying at HGU hotel on my next visit.

The room was pretty big for New York standards! The location was excellent and the staff were super friendly! The water temperature was inconsistent.

The room was pretty big for New York standards! The location was excellent and the staff were super friendly! The water temperature was inconsistent.

Entire hotel was clean and staff was very helpful. Standard King room was a little tight in space.

Great

The first room I was given had a broken air conditioner. It said Error01 on it. I called the front desk and they said they would send the engineer to the room. A half an hour later, no one was there so I went down to the front desk and was told that a part was on order for that a/c. It might come in today. I said I wanted another room. They said it was before check in time so they didn't have anything else and I said I would wait (btw, the room was so tiny that there was not room to open the carryon size suitcase except on the bed, and the view from the only window was of a pipe and a brick wall which made the room dark--and hot). I was given another room where the a/c worked and I was happy. It faced the street and let light in. All was good until 6am when I heard very loud sounds that seemed to be garbage trucks. I went to the lobby (because the phone in the room didn't work) and they told me that they were in fact lots of garbage trucks because there is a recycling plant across the street from my room. The sound went on for a long time. I said I wanted to change rooms so I could get some sleep and they said they were booked. I was getting ready to change hotels, but decided to wait until people checked out because they promised me a quiet room. When I got to that room, the a/c also didn't work. The engineer came up and reset it but no luck. I moved again to their "suite". The toilet ran on and on. The engineer came up and changed the flapper, on my suggestion. Terrible!

Very good

Wasn’t a smart tv.

Wasn’t a smart tv.

The location is very good. The room was quite small. The a/c did not work well - the staff was nice and they gave us a box fan, but it was too hot and could not get much sleep.

Shockingly small room with hardly any space around the bed for us and 2 suitcases, 1 narrow bedroom window and 1 narrow bathroom window facing a tiny narrow court surrounded by tall buildings, so no natural light. Not worth the money in our opinion.

Good

We liked the location and the size of the room. On one of the days glasses had not been cleaned and replaced. On another day, the body wash had not been refilled. And I got dust mites bites.

Very comfortable bed. Clean room. Downside is room (king standard) was so small. There was nowhere to unpack your suitcase, we had to live out of the suitcase. We had it open on the floor during the day, it had to close it at night in order to get to the bed. Nowhere to plug in hairdryer unless you grovelled on the floor. Great location

The room could be brighter, the lights should be stronger.

Awesome. Clean. Safe. Affordable. Location, location, location! Will return.

super neat little place. I was solo traveling and this place was perfect for my situation. room was a bit small but how much does one really need after all? super convenient location, incredibly friendly staff, and the room itself had everything one could ask for. would definitely return in the future.

The room was sparkling clean, bed very comfortable, quiet. I’d definitely recommend.

Nice room but very small.

Great location, friendly staff and great coffee shop!

Very convenient for an overnight stay in NY. Lots of stores to visit that are close of a walk. Room was tiny, but still comfortable enough to move around and get dressed.

Staff was attentive and kind. No complaints.

I had a clean and quiet room that came with a good size bathroom and a small refrigerator. The bed was comfortable but the room lacked storage space and a place to put my case. The staff were pleasant and helpful. I was able to either walk or take the subway easily to all the locations I wanted to see. The room lacked storage and a place to put my case. I had to leave my case on the floor with clothes in it.

I really enjoyed my stay here. The room was clean, comfortable, and had a cozy atmosphere that truly made it feel like home. The staff was welcoming and helpful, and everything was well-maintained. The location was also very convenient. There wasn’t anything major that I didn’t like. Overall, it was a great experience.

This was a great hotel. Everyone at the front desk was extremely helpful and friendly. My room was quiet and comfortable. Getting a quiet room in Manhattan was a real treat! The shower was very good. The room was a little small but that's what you get at a hotel in NYC. It was a great place to stay and I will definitely stay here again.

I booked a deluxe king size bed but not sure if i was in one. The room was really small and compact. Great location and good housekeeping.

The only disappointing factor was that the website did not advertise that the bar on site was closed due to remodeling. It would’ve been nice to know that, especially since we were visiting during a cooler time of year and had to walk in order to find a place to have an evening cocktail. Since that bar was closed, maybe they could’ve comped the price of beers in the hotel room bar, instead of charging eight dollars for a beer out of the fridge. Otherwise, it was a very convenient location to a lot of touristy areas, very close to subway station, and not at all in a dangerous part of the city. The room rates were also very decent. Everything was clean, and staff were able to tend to any of our needs. I would definitely stay here again.

Room was clean and the staff friendly. The coffee bar in the lobby was a great convience.

Arrived at midnight but there was receptionist on standby waiting for us. Deposit of $200 on credit card - refundable. Room was spacious for two people. Daily room cleaning. Near to korean town i.e good food. Line 6 is just by the corner of the block and bus station easily accesible. 15 minute walk to Penn Station aka Madison Square Garden. No free water in the room. Water dispenser available in the lobby

Restaurants and bar are under construction.

10/10 cleaning staff was the best I’ve had in NY

I stayed five nights on the 32nd street side of the building. In the middle of every single night and throughout, there was a tremendous amount of street noise. Garbage trucks and construction. Way more than I’ve ever experienced in NYC. The windows are poorly insulated and don’t block out much sound. If you stay, ask for an interior room.

great location, cafe conveniently in the hotel, super quick help from staff was a great stay

The only reason I didn’t give 5 stars is because of how small the rooms are! I had a queen standard and only travel with a carry on backpack. I had absolutely no where to put anything! If two people shared this room and you both had suitcases, I literally have no idea where you would put all your stuff. There is only enough room to barely walk around the bed, but you have to close the bathroom door and then shimmy between the “closet” and the bed. Other than that, absolutely great location, easy to get to and from JFK, and the staff were super friendly.

Great coffee shop, food to go in lobby. Workout area is gym next door, basically for 30-somerhings, couldn't go as a nearly 60 yo.

The coffee shop next to the hotel was amazing. Your down the street from so many restaurants and bars. It’s a great place

Had an emergency. Tried to cancel almost immediately after making the reservation. Called the hotel and Hotels.com several times with no luck. Just got passed around ; lines disconnected; no one was able to help or cared. I never even stepped within a mile radius of the hotel. And they're trying to charge me for three nights. If they're this uncaring and unhelpful before you even step in the door, I'd recommend looking at another hotel for your stay.

La habitacion estaba muy bien pero su acceso es dificil

The room is big for NYC king bed and the pillows are amazing. My room was very clean! The staff was amazing. They were very helpful, and non judgemental when it came to my touritsy questions. Would definitely stay again.

The room is big for NYC king bed and the pillows are amazing. My room was very clean! The staff was amazing. They were very helpful, and non judgemental when it came to my touritsy questions. Would definitely stay again.

The hotel refused to cancel my reservation during the blizzard. They told me they would cancel it when I called 3 days before I was supposed to arrive, then reneged. The conduct speaks for itself. I will never stay at this hotel.

The hotel refused to cancel my reservation during the blizzard. They told me they would cancel it when I called 3 days before I was supposed to arrive, then reneged. The conduct speaks for itself. I will never stay at this hotel.

Room was clean and comfortable staff was amazing so nice and accommodating I will absolutely be back

Room was clean and comfortable staff was amazing so nice and accommodating I will absolutely be back

Staff was kind and helpful - room was clean and any requests were resolved quickly!

Staff was kind and helpful - room was clean and any requests were resolved quickly!

The location and the beds are very comfortable. The room was super cozy. The lobby was small and under renovation.

Love it! excellent staff.

Love it! excellent staff.

I had a wonderful stay. The room was clean and quite lovely. Check in staff was very pleasant and welcoming. I will definitely stay at HGU again.

I had a wonderful stay. The room was clean and quite lovely. Check in staff was very pleasant and welcoming. I will definitely stay at HGU again.

Room was clean and comfortable, staff was friendly and helpful, food was delicious in the cafe and not even a block from the subway!

Room was clean and comfortable, staff was friendly and helpful, food was delicious in the cafe and not even a block from the subway!

My heater in the room did not work. It was extremely cold but they gave me a portable one

I stay at this Hotel 2 three times a year out of convenience for the location of my business. Staff is rude and not friendly, and every winter time that I have stayed there the heat in the rooms don't heat the room. I could put it on 90 and it still would give cold air. Their solution is a hand held heater, which when I checked in this past January noticed there was a hand held heater in the room. It was so cold that I had to buy a heated blanket to keep me warm. They were also not accommodating due to the bad weather in the East Coast, my flight was cancelled and I had to fly in the next day, they were unwilling to credit me for the first night that I couldn't fly in and check in. All flights were cancelled for that day to East coast. Wont stay here again.

I stay at this Hotel 2 three times a year out of convenience for the location of my business. Staff is rude and not friendly, and every winter time that I have stayed there the heat in the rooms don't heat the room. I could put it on 90 and it still would give cold air. Their solution is a hand held heater, which when I checked in this past January noticed there was a hand held heater in the room. It was so cold that I had to buy a heated blanket to keep me warm. They were also not accommodating due to the bad weather in the East Coast, my flight was cancelled and I had to fly in the next day, they were unwilling to credit me for the first night that I couldn't fly in and check in. All flights were cancelled for that day to East coast. Wont stay here again.

They have valet service but it takes half an hour by design. There is a reason it was one of the lower priced hotels.

They have valet service but it takes half an hour by design. There is a reason it was one of the lower priced hotels.

Great price for a quick night in NYC. Staff was great and room was perfect Nothing

The room was freezing. Literally freezing. I asked to move and was told I couldn’t despite there being available rooms in all websites including their own. Also they are massively misrepresenting their hotel. They show photos of the bars and a restaurant. None of these exist. It’s appalling. I had to move to a different hotel. I called the GM who didn’t work at weekends and they never called back

The room was freezing. Literally freezing. I asked to move and was told I couldn’t despite there being available rooms in all websites including their own. Also they are massively misrepresenting their hotel. They show photos of the bars and a restaurant. None of these exist. It’s appalling. I had to move to a different hotel. I called the GM who didn’t work at weekends and they never called back

Easy, fast check in. Valet parking was great. I love this location because you are away from the hustle and bustle on Times Square, but close enough to walk or take a quick uber ride. The room was so cute and very clean. Staff also very nice. I would definitely stay here again.

Easy, fast check in. Valet parking was great. I love this location because you are away from the hustle and bustle on Times Square, but close enough to walk or take a quick uber ride. The room was so cute and very clean. Staff also very nice. I would definitely stay here again.

Location, friendly and helpful staff, valet parking a major plus Bed was not a Queen as the reservation represented; no chairs in the rooms; microwave in room or anywhere else; bathroom gets cold with the door closed as there are no heating vents in there; coffee shop on first floor is great and the staff helpful and friendly but the shop door opens directly on to the street (no vestibule) and we were there on the coldest weekend in recent history...whole downstairs lobby was subject to frequent bursts of cold air

The room smelled like a dog and hadn't been cleaned properly. Had to request a shower gel refill, and the hotel was somewhat dingy. Housekeeping repeatedly took the drinking glasses without replacing them.

Really cute little room perfect for my one night stay, felt more like a studio apartment than a hotel. Cozy and comfy

Really cute little room perfect for my one night stay, felt more like a studio apartment than a hotel. Cozy and comfy

Room was immaculate and the service were wonderful! All-round perfect stay!

Room was immaculate and the service were wonderful! All-round perfect stay!

location is good; close to public transport and may things in walking distance. Nice seating area in the window niche (however, quite cold with NYC being very cold. Heating ineffective. Not warm water at night. Bar, lounge and open fire place were advertised but closed "for renovation". At check-in we were presented with additional charges of $57.38 for two nights for 2 persons - a so called "destination fee" allegedly to be paid for use of wellness area (which we didn't) and lounge/bar facilities (which were closed resp. didn't exist).

Two little things. The GFI of the outlet in bathroom was tripped and would not reset so I used different one to dry my hair. The heat did not blow hot or even warm air—luckily the covers on the bed were very warm.

Two little things. The GFI of the outlet in bathroom was tripped and would not reset so I used different one to dry my hair. The heat did not blow hot or even warm air—luckily the covers on the bed were very warm.

Staff was friendly, location good. Hotel renovation was a bit shoddy, heating unit was not working well, disappointing overall.

Staff was friendly, location good. Hotel renovation was a bit shoddy, heating unit was not working well, disappointing overall.

Room was small, but was clean and had everything we needed. Staff was very friendly and helpful.

Room was small, but was clean and had everything we needed. Staff was very friendly and helpful.

Room didn’t look like the one in the picture

I've stayed here a few times before and the staff is always friendly, the rooms are always clean and comfortable. The only minor complaint this time was that the room was very cold. Spoke to front desk about it and all good. There’s lots of eatery options in the area and it's a great location.

I've stayed here a few times before and the staff is always friendly, the rooms are always clean and comfortable. The only minor complaint this time was that the room was very cold. Spoke to front desk about it and all good. There’s lots of eatery options in the area and it's a great location.

The room was comfortable and had shampoo, conditioner and soap. There are robes, hairdryer and iron. A nespresso machine and the ability to connect to Netflix, Apple TV, etc... would have been great. Some days the room was made up at then end of the day and the garbage hadn't be emptied.

Will stay again!

Will stay again!

Older hotel with a very nice renovation We did have a heat issue. Hotel provided quality space heater to help with the issue

Older hotel with a very nice renovation We did have a heat issue. Hotel provided quality space heater to help with the issue

Nice location, cool building.

Nice location, cool building.

Room was small, but otherwise comfortable and clean. We sat in comfy chairs in the cozy lobby, reading, while waiting for our show.

Wonderful staff. It could have been warmer but at least they brought a small electric heating to supplement the very windy and cold climate. Overall, I would return to this hotel with a great coffee cafe.

Wonderful staff. It could have been warmer but at least they brought a small electric heating to supplement the very windy and cold climate. Overall, I would return to this hotel with a great coffee cafe.

Excellent, clean room with extremely helpful staff. Location is right next to the 6 Train and a Starbucks is next to that, and lots of local spots for dinner, late night snacks and drinks for the room. We’ve stayed here nearly a dozen times and have made it a home away from home.

Excellent, clean room with extremely helpful staff. Location is right next to the 6 Train and a Starbucks is next to that, and lots of local spots for dinner, late night snacks and drinks for the room. We’ve stayed here nearly a dozen times and have made it a home away from home.

Spotless and charming room. Big fluffy white towels. Wonderful friendly staff. Great location

Spotless and charming room. Big fluffy white towels. Wonderful friendly staff. Great location

Such a cute hotel. Really enjoyed staying there. Very neat and clean

Such a cute hotel. Really enjoyed staying there. Very neat and clean

Room was compact - but thoughtful. Bathroom was large and very nice ! Perfect location near the 6 Subway- and easy for LGA flights.

Room was compact - but thoughtful. Bathroom was large and very nice ! Perfect location near the 6 Subway- and easy for LGA flights.

Nice place!

Nice place!

Staff is amazing. Location is so convenient. We were given a free room upgrade.

Staff is amazing. Location is so convenient. We were given a free room upgrade.

Had some issues here. It is a converted building, the first room we were given the ac didn’t work so we were moved. The second room wasn’t as good with no window seat. The room was very small with not enough room to store large cases. The weekend nights we stayed there were constant loud noises and sirens from police vehicles. There is a small cafe on ground flooring serving mainly hot drinks and small amount of food. There is a 7 Eleven within a 5 minute walk. HGU is close to the 33 St entrance of the subway. It is also walking distance to Empire State Building.

Had some issues here. It is a converted building, the first room we were given the ac didn’t work so we were moved. The second room wasn’t as good with no window seat. The room was very small with not enough room to store large cases. The weekend nights we stayed there were constant loud noises and sirens from police vehicles. There is a small cafe on ground flooring serving mainly hot drinks and small amount of food. There is a 7 Eleven within a 5 minute walk. HGU is close to the 33 St entrance of the subway. It is also walking distance to Empire State Building.

Clean room, amenities, comfort and space in room. Staff / housekeeping were great.

Clean room, amenities, comfort and space in room. Staff / housekeeping were great.

The room was nice and clean, but for a 5 days stay they only cleaned our room after the first day. Not a big deal, but it would have been nice to know. The mattress and pillows were not great. But the service was good and when our flight was cancelled and we needed to stay another night, they were accommodating.

The room was nice and clean, but for a 5 days stay they only cleaned our room after the first day. Not a big deal, but it would have been nice to know. The mattress and pillows were not great. But the service was good and when our flight was cancelled and we needed to stay another night, they were accommodating.

Very courteous and helpful staff! Fluffy, soft towels to die for (just wish my replacement ones were the same quality.) Great location with easy access to the subway.

Very courteous and helpful staff! Fluffy, soft towels to die for (just wish my replacement ones were the same quality.) Great location with easy access to the subway.

I do not think this hotel should be part of Hotels.com list . The minute I got in I realized it was a big mistake, the TV was not working , maintenance men had to come in 3 different times. No heat, the thermostat was broken. I was so frustrated, my night was ruined. It was supposed be a nice night out in the city. But this establishment is sham. I feel I was robbed . I’m asking respectfully to reimburse me and please remove this hotel from your list.

I do not think this hotel should be part of Hotels.com list . The minute I got in I realized it was a big mistake, the TV was not working , maintenance men had to come in 3 different times. No heat, the thermostat was broken. I was so frustrated, my night was ruined. It was supposed be a nice night out in the city. But this establishment is sham. I feel I was robbed . I’m asking respectfully to reimburse me and please remove this hotel from your list.

Staff at the coffee bar could’ve been less stuck up.

Staff at the coffee bar could’ve been less stuck up.

Great central location yet still quiet. Spacious room. Comfortable bed.

Great central location yet still quiet. Spacious room. Comfortable bed.

The room was clean and warm. But the view was a shaft and the front desk was a bit tricky at checkin

The room was clean and warm. But the view was a shaft and the front desk was a bit tricky at checkin

A

A

The room was clean, cozy, and surprisingly fairly quiet for being in midtown NYC! The bathroom was chic with a lovely shower. Staff were pleasant and helpful. Location was perfect. This is the only hotel I have ever stayed in that did not have an option for coffee in the room though, and that would certainly make it better.

The room was clean, cozy, and surprisingly fairly quiet for being in midtown NYC! The bathroom was chic with a lovely shower. Staff were pleasant and helpful. Location was perfect. This is the only hotel I have ever stayed in that did not have an option for coffee in the room though, and that would certainly make it better.

So cute and cozy! Our room was perfect! Staff was amazing

So cute and cozy! Our room was perfect! Staff was amazing

Clean and great location

Clean and great location

Na

Na

The hotel location was great, room was quiet, bed was comfortable, and staff were helpful and friendly. The care, Noa, was nice for a coffee in the am and had breakfast items (didn’t eat so don’t know how good).

The hotel location was great, room was quiet, bed was comfortable, and staff were helpful and friendly. The care, Noa, was nice for a coffee in the am and had breakfast items (didn’t eat so don’t know how good).

Rooms and facility were very nice. Will definitely stay here again.

Rooms and facility were very nice. Will definitely stay here again.

Tiny room, but it was ok. Staff was rude, but it is NYC. Elevator was broken.

Tiny room, but it was ok. Staff was rude, but it is NYC. Elevator was broken.

Yes. Nice team and clean room

Yes. Nice team and clean room

Honestly I’m a bit surprises for a hotel that charges around $600 per night that the heat wasn’t working for the winter month. They brought a space heater but really kinda wild for a nice place like this. I travel a lot to New York and have been looking for a permanent hotel to stay at consistently so I’ll keep looking.

Honestly I’m a bit surprises for a hotel that charges around $600 per night that the heat wasn’t working for the winter month. They brought a space heater but really kinda wild for a nice place like this. I travel a lot to New York and have been looking for a permanent hotel to stay at consistently so I’ll keep looking.

Great hotel! Rooms are a little small but standard for NYC. Hip and nice, great location, great staff. Coffee shop in lobby is nice and has an arrangement with the really nice gym next door. Will stay again.

Great hotel! Rooms are a little small but standard for NYC. Hip and nice, great location, great staff. Coffee shop in lobby is nice and has an arrangement with the really nice gym next door. Will stay again.

The room was clean, bathroom was clean and good size.

The room was clean, bathroom was clean and good size.

Rooms were clean, enough space for one night. Right in the heart of the city. I was there to see the Thanksgiving Day Parade and 38th was within walking distance to do so. Elevators are kind of slow, check in was a little delayed past the promised 4pm time, but not really an issue. The front desk staff was wonderful.

Rooms were clean, enough space for one night. Right in the heart of the city. I was there to see the Thanksgiving Day Parade and 38th was within walking distance to do so. Elevators are kind of slow, check in was a little delayed past the promised 4pm time, but not really an issue. The front desk staff was wonderful.

Staff is super helpful!!

Staff is super helpful!!

Overall I loved my room. The staff was amazing.

Overall I loved my room. The staff was amazing.

Love it - great area and very helpful staff. Highly recommend it

Love it - great area and very helpful staff. Highly recommend it

Check in was easy and quick. The room was a notch bigger than other NYC hotels. I wasn’t thrilled when we saw a cockroach in our room but we were able to kill it and never saw another. The hotel was convenient to where we needed to be and we were in a rush to get there.

Check in was easy and quick. The room was a notch bigger than other NYC hotels. I wasn’t thrilled when we saw a cockroach in our room but we were able to kill it and never saw another. The hotel was convenient to where we needed to be and we were in a rush to get there.

Room was nice, clean and quiet. Front staff was kind and friendly. Had a nice stay but had to come a day late due to a loss in the family. Was disheartened that the manager Selina did not respond to multiple emails regarding our having to come a day late due to attending a funeral. Was not necessary expecting any credits or fee nights but was disappointed and felt disrespected that our outreach was not acknowledged or responded to. We will not be going back due to this reason.

Room was nice, clean and quiet. Front staff was kind and friendly. Had a nice stay but had to come a day late due to a loss in the family. Was disheartened that the manager Selina did not respond to multiple emails regarding our having to come a day late due to attending a funeral. Was not necessary expecting any credits or fee nights but was disappointed and felt disrespected that our outreach was not acknowledged or responded to. We will not be going back due to this reason.

Room was tiny and cold and there was a lot of construction going on outside throughout the night ... I wouldn't stay here again

Room was tiny and cold and there was a lot of construction going on outside throughout the night ... I wouldn't stay here again

Cozy, convenient, great staff!

Cozy, convenient, great staff!

Everything was clean and spotless and it could not have been easier to check in and out. Room was great and quiet. I would stay here again

Everything was clean and spotless and it could not have been easier to check in and out. Room was great and quiet. I would stay here again

There wasn't any free breakfast at the hotel. Outside was a bit out with the police and fire department. The hotel was overall a nice NYC stay. Very clean, stylish, and the staff was very friendly.

There wasn't any free breakfast at the hotel. Outside was a bit out with the police and fire department. The hotel was overall a nice NYC stay. Very clean, stylish, and the staff was very friendly.

The room was very clean. It was also very small. The bathroom was very clean. Nice linens.

The room was very clean. It was also very small. The bathroom was very clean. Nice linens.

Wonderful bed, clean room and nice bathroom

Wonderful bed, clean room and nice bathroom

Not particularly friendly or helpful on checkin, not advised about additional taxes either and only found out when charges appeared on my card

Not particularly friendly or helpful on checkin, not advised about additional taxes either and only found out when charges appeared on my card

Yes

Yes

AC doesn’t work for 5 days from the six we were on. Room wasn’t cleaned everyday and even not been cleaned for three days until I called them and ask them to come over now. Smallest room I have ever been on. Just a bad hotel with a good location. Not VFM

AC doesn’t work for 5 days from the six we were on. Room wasn’t cleaned everyday and even not been cleaned for three days until I called them and ask them to come over now. Smallest room I have ever been on. Just a bad hotel with a good location. Not VFM

Clean and cozy room, friendly staff and a convenient location nearby the subway lines. Sweet exterior and a nice rooftop patio with views of the Empire State Building.

Staff was very sccomodsting. The hotel was very interesting and spotless.

Hotel was in an excellent spot for exploring. Only a few minutes from the Empire State Building and a 15 minute walk to Macy’s and even Summit One on Vanderbilt. We never ate in the hotel, so can’t comment on the food. It’s in a great location for lots of Korean and Japanese restaurants as well. Very handy for the Metro, which is literally a 2 minute walk from the front door.

I saw several reviews complain the room is small. Most rooms in New York are small! The bed was very comfy! The bathroom is great!

Decent lil boutique, with tiny rooms, but well appointed

We loved the hotel. Staff was friendly and helpful and room was clean. Our room faced the street and there was a lot of construction type noise every night between 3 and 5 am. So I would ask for a room that does not face the street if you are a light sleeper.

My stay at this hotel was an utter disappointment and resulted in unnecessary damage to my property. The single biggest issue was the air conditioning unit, which was severely leaking. Not only did it create a slip hazard on the floor, but it dripped relentlessly right onto my luggage and directly onto a significant portion of my clothes. Several items were completely soaked and are now stained, requiring immediate and expensive dry cleaning. This is completely unacceptable for any functioning hotel room.

The location is great, walkable to all subway stations. Close to koreatown loved it!

BED BUGS! Before I reserve a hotel room, I always check the reviews to scour for any post about bedbugs. I did not find any for this particular hotel. I chose this hotel because of its option for valet which parking in New York is hard to come by. In the morning, we had evidence of bedbugs. We packed all of our belongings into plastic bags and move to another room. After coming back to the room being out all day, we checked the space and found yet again evidence of bedbugs specifically pupa. We didn’t transfer them from room to room because our stuff stayed in plastic bags and they wouldn’t have magically made it to the new bed and started laying eggs. It was late and we got transferred to yet another room but then told that room was having maintenance done on it the next day so we had to go to yet again another room. Perhaps that maintenance was spraying for bedbugs? At this point, we were uncomfortable staying at the hotel, so we decided to check out early And head home. The hotel management is ignoring my phone calls and not responding to messages. They must know there’s a problem and they are avoiding it.

Noisy slamming doors

Friendly staff, clean rooms. Walkable to different shops, very good impression the moment I walked in, will definitely book again for my next visit !

The room was clean, the bed comfortable. But there was one small window overlooking the internal airshaft. I had to look way up to see the sky. It was not a good value for the price.

The bed was hugeee and the room would be cleaned everyday which was greattt!! Staff were great and location was perfectttt!!

Great location. Close to subway stop. European feel. Nice, comfortable lobby. Firmer bed would be nice.

Really enjoyed the upkeep

Lovely helpful staff great location in midtown! Easy to walk to all the major sites from! Small rooms but considered big for New York and very clean!

Staff was helpful and kind

Receptionist was so nice! Rooms were clean and hotel location was amazing.

Charming boutique hotel in an excellent location. The neighborhood has many restaurants, including a cozy cafe in the building and is steps away from the Subway.

Love this place, great location and staff

The staff was exceptional, friendly and helpful.

We were worried about not having a place to put our luggage while we explored. Thankfully the staff was able to check us in super early and it made everything super easy. The staff was really nice and the room was clean. Definitely recommend!

Easy access to metro. K-town nearby. Friendly staff. Roof top access. Clean room.

Love!

Convenient location just steps from Subway

Nice view from roof.

The windows did not block the sounds from the street.

It was noisy, loud, thry forgot to clean our room and give us fresh towels. I had to ask for towels. There is no available ice for beverages.

Great location. Front desk staff were excellent and really accomodating with a room change request. Would definitely stay again

Convenient location, friendly staff, great coffee and food a short walk away, comfy bed and great view from the roof top. Perfect for a short stay.

Nice hotel for New York City. Convenient location right near the No. 6 subway line. Rooms are a little small but it’s NYC. I liked it because it’s so close to so many things. I wouldn’t waste time on the breakfast. Beds were big and comfortable. Hotel was not weird or scammy.

thank you everybody for making my trip home away from home a special one.

Even though we had already paid through Expedia, they charged us the whole cost again, but swiftly corrected it. Huge fan of private individual bathrooms in the lobby!

Great stay!

Good: Location | Clean | Comfortable | Really good everyday room cleaning | King bed was nice and comfortable Bad: Too small rooms | Hotel is too small without any amenities | Mosquitos if you open windows as there are no wire mesh | no source of fresh air as the windows open to some internal alley that does not seemed to be cleaned for ages | Closet smells from lack of any air circulation

Great staff. Great location.

The room was absolutely beautiful & serene. I truly enjoyed my stay!

We stayed for the US Open, it was convenient, clean, and comfortable. Rooms are small, hotel does not have all the bells and whistles of the big ones, but for what we needed it was great. Highly recommended, would stay here again.

Great location and helpful staff.

Staff were extremely helpful and the rooms were very comfortable. I would definitely recommend

Room was clean and tidy. Although it was big enough for our needs—we just used it to sleep and shower—it was very small.

I was about to leave for the US Open for the day when I was told that I was being kicked out and had to find other accommodations. I was uninvolved in the car argument but was nevertheless kicked out. Needless to say this ruined my US Open experience and 3 day/2 night visit to NYC. I had previously stayed here several times before without incident. Until the staff is replaced with competent people who understand customer service and adhere to the notion that “the customer is ALWAYS right” no sane person should ever patronize this abomination of a hotel

Overall, my stay was very nice. The staff was pleasant and the small coffee shop was nice; although, it was a limited menu and took a long time to be served. I had the feeling nothing was made there; it was mostly brought in and maybe assembled there. Two things about the property that were frustrating were that the restaurant/bar is closed down, and my room (King Deluxe) didn’t match the online photos. There was only one small room window that opened onto a small, enclosed area that let in no direct light. If I leaned all the way into the window and looked way up, I could see a small piece of sky. That didn’t match the photos for that room by any means. My room was also smaller than the photos suggested. I feel both the room’s view and lack of a restaurant/bar were relatively large misrepresentations online. However, I would stay there again but make sure I had a better room.

When I dropped my bags off on check in day the women working was very friendly. I dropped bags off around 2pm and was told my room would be ready at 4pm which wasn’t a problem as that was the time the booking said. When I arrived back at 4:10 was told my room was not ready. When I asked about 4pm check in the man looked at me like I had 3 heads. Room was not ready to check in until 4:45pm which is frustrating as I had an event at 5:30 that I had to prepare for. The same women who took my bags on check in day stored them for me on check out day. She was great to deal with.

This may be my new favourite hotel in NY. Generously sized room, insulated from street noise, friendly and helpful staff, well decorated, and centrally located. It ticked all of the boxes!

Good

Easy access to midtown/greenwich village/Nomad, etc.

Otherwise, staff was wonderful and the facilities were great.

They overcharged the card they demanded at check in. they said there would just be a 200 dollar hold on the card but they ran it with the extra charge. Then they ran the extra charge again, Then they charged us for a robe that was left on the hook in the bathroom.

Excellent

My stay was great, for a 1st time.

Clean but old

This was the perfect location for my visit to my daughter. It was a straight shot just 5 min walk up the street to her apartment. My room was small but clean & comfortable. I will be back again.

Although we only went up once, the rooftop with views of the Empire State was nice.

Amazing

Excellent location. Very comfy beds and good sized bathrooms.

Amazing stay at HGU! we will be back! Every single staff member we interacted with was kind and so helpful. The coffee shop in the lobby is incredible and convenient. Easy 20 minute walk to Times Square and so close to the subway. The hotel was clean and well maintained. We will be back!!!

Stayed for two days, the picture of the room was alittle deceiving because it was smaller than i thought but it’s super convenient cause everything was closed by but there was construction going on in the building during my stay and it made it hard to sleep in. Other than that, overall it’s pretty nice

Nice comfy small room. Nice bathroom also. Good location. Would stay here again

Great location. Comfortable bed.

Rooms are extremely small

As someone who loves Korean food I picked a great hotel to stay in! The location, quality customer service and cleanliness stand out the most. I felt safe leaving at 1:30 am to get local Korean food and early morning walks for cafes were a joy. I would absolutely stay here again :)

I chose this hotel from a well travelled family member recommendation. It was without doubt in an excellent location! Entrance to the subway was 100m away and it was a 10 minute walk from Grand Central. Empire State Building was equally a 10 minute walk. The bed was very comfortable and they service you room daily as standard, unlike other local hotels! I was staying for 7 nights and if I had to pick a negative it would be the insistance of a credit/debit card to the tune of $400 on arrival or they would not release the room to me, even though they had been paid through this site a fortnight in advance. I was informed that $200 was for the 'Locally collected mandatory fees/taxes*' on top of the similar amount already paid on purchase. The second $200 on top of the mandatory fees was for the security deposit. Just be sure your card can withstand such a hit on arrival or you may have difficulty. I was informed on leaving that the $200 security deposit would be returned to me via transfer and if it is an international bank account then it could take upwards of 3 weeks. A lovely hotel in a central location.

Bathroom was not clean, and was not flushing. Maintenance didn’t come to fix it for hours.

Comfy bedding; nice, clean bathroom; quiet building. Great stay!

Room was small as expected but there was a cigarette burn on the bed side table which was gross

The water pressure in our room was horrible, I complained about three times and nothing was done. Our refrigerator made a lot of noise. I come to NYC twice a year for business and I can in advance and request a room that I have stayed in before that was decent but they didn't accommodate. I stay at the hotel for the location only. Also, the rooms don't have enough outlets for today's day and age when we have to charge our devices, etc... The outlets that do exist are occupied with the lighting in the rooms.

The hotel was in a perfect location for our trip. The staff was kind and helpful. The room was small but clean. I didn’t not like the lighting situation with having to put the in the slot

Nice hotel. Be prepared to pay 300.00 in incidentals. Very few amenities but there is a coffee shop and lounge area by the lobby. Safe area for walking.

Honestly really enjoyed my stay. The rooms were nice and clean, the staff was very helpful and friendly. I definitely would return in the future and recommend this hotel to friends and family

Loved the layout of the room. Had a small separate living area from our bedroom. King bed was super comfortable.

Very nice hotel and rooftop patio. Clean room

It was a lovely stay. The room was small but the bed was super comfortable and huge! Easy to get out and walk and there is a cafe downstairs.

Is was pretty ok

The first night was not great, the smoke detector emitted a high pitched noise every 20 seconds through the night, disturbing our sleep. Unfortunately there were no other rooms for us to be put in for the night and I have tried to get a refund for that night however, my emails are not being answered. The rest of the stay was decent, once the smoke detector battery had been fixed. The staff were friendly however, only the general manager could issue my refund and she is not replying back to me.

Good location, generally ok, staff helpful. Air conditioning not working properly

Very small room

This hotel was in a great location and had a wonderful rooftop. Our room was also cleaned every day of our stay, which is greatly appreciated and not always the case at hotels in New York. We had a wonderful stay here and would definitely stay again!

Really close to train station

I absolutely adore this property, staff, and location!

Great location, great surrounding restaurants, subway is really close by as well

Everything was excellent, but it’s very no frills. No amenities apart from a small roof terrace. We were barely there, and the time we did spend was very good because the room was so nice. Small, but very nice.

Great stay - smallish room, but fine for a single person. Bed was really comfortable and a nice selection of pillows - I need firm pillows and rarely get them in a hotel. Very quiet at night. Nice to have a coffee shop next door!

The AC didn't seem to be effective.

Great room , although a little small. Building amenities are good considering there is a gym use that is included.

The hotel was great. The staff were friendly and accommodating. Very clean. Close to all the areas we needed to get to. Would definitely stay here again on our next trip back to NYC.

The hotel and staff are so lovely !!! Would definitely stay here again ⭐️🗽

It was clean and relatively nice.

Quaint boutique hotel with nice and quiet room.

Our stay was amazing. The hotel room was perfect and it was so close to everything.

Check in person was direct, friendly, anticipatory, and welcoming. Room was clean, nicely designed, building cute! I don’t know why more hotels aren’t like this - high quality, slightly small but just what you need for sleeping/spending a little time in the room. I will book again, excellent value.

Great place to stay!

Hotel was nice but first night had a very loud plumbing sound on and off all night long that kept waking me up. Requested to move rooms, which they honored, but all the rooms are SUPER tiny and barely a window. Would not stay again.

The bathroom is very bad, smelly and the shower doesn't produce much water.

None of the rooms have luggage racks, and despite asking several times I never received one. They also did not offer wine glasses when asked. Lastly, the air conditioner in our room was extremely loud to where we couldn't leave it on overnight, then had the issue of not being able to open windows for cooler air.

I dont understand the low ratings for this hotel. But when my wife and I did an unplanned trip to nyc, we booked this hotel and it was amazing. Cant complaint about anything except the sink was too big that it was way too close to the toilet, forcing you to learn a bit forward when you sit on it. Other than that, the room was client and comfortable, the location was amazing. Most important of all was the staff.

A lovely hotel in NYC. Ideal for business. The staff were kind and welcoming, the room was clean and comfortable and the amenities were nice. I enjoyed it.

The heat did not work, it was very loud, old building and room, tiny room, expired body lotion

Perfect for our one night stay, our room was very quiet you would have no idea you’re in NYC.

The hotel was in a very central spot and very near to the Empire State Building - ideal for the metro connections and for visiting all areas of manhattan. The hotel was Modern and the room had the biggest and comfiest bed ( the rooms were cleaned daily) the shower was large and the room was lovely.

.

I’m a tea person and drink tea day and night, so when I found out there is no tea kettle I panicked, fortunately when I went to front desk the staff promptly said they could provide one and delivered to my room within minutes. The service and the tea kettle made the staying an enjoyable experience.

Pictures looked much nicer in booking than the actual property

This is my second time staying with then and believe this will be my last this this the second time I stay where there was an issue with the plumbing. I notify the front desk they send someone but they didn’t fix the issue they just show us how to work around the issue. The plumbing is not the best and they need to do something about. Also they charge my credit card a holding incident fee which I was made aware but when I check out they charge credit card a another fee which I wasn’t aware why are they charging several fee when you already paid for the hotel.

The room was very small but clean comfortable bed

Everything is amazing

I like the hotel, room/bed/pillows were nice. But the heat and phone did not work at all. I notified front desk, who sent engineer, but nothing was fixed, for 3 days. Luckily there was a small space heater and light blanket provided or it would have been way too cold. I think it’s dangerous not to have a working phone in the room. Cafe/food was nice.

heat did not work. floor was seperarated. could hear every and anything outside and we stayed on the 8th floor.

Limited ventilation, windows are extremely small. No room service. I don’t know why it’s part of SLH, this hotel is not luxurious. But overall, the hotel is good.

Have stayed there for about 10 yrs. Love the neighborhood, but this hotel is getting a little tired.

Easy walk to shops and stores as well as the train station. It’s close to Korean town but not directly in it. I’d stay here again.

There was an extremely loud screeching sound coming from the bathroom/toilet. that would go off and on throughout the day and night. The bathroom sink was stopped up in the shower pressured was nonexistent

Everything was great

Wonderful stay- perfect location

The bed was very comfortable and the room was clean. The hotel is in a quiet street in a safe area. But the room was tiny and my view from the window was the back of other building. When I booked my room in November, it was listed that the check-in time was at 3pm, check-out was at noon. When I actually checked in, the check-in was changed to 4pm and was told that my check-out was at 11am. How is this possible that after I booked a non-refundable/non-changeable hotel rate which does not allow any flexibility on my part, and yet the hotel is allowed to take away 2 hours of my stay time at the hotel? Even the hotel information booklet in the room said the check-out time was at noon. Very unhappy about this. Also the resort fee is ridiculous. It does not give us guests anything extra like a credit to the cafe to spend on. Was not happy about this either.

it’s okay

Suffocating room