Courtyard by Marriott New York Downtown Manhattan/Financial District

Always a pleasant visit.

When asking a question in the front desk.. Other than that, hire us a decent stay well located.

The staff was pretty helpful and polite. I'm a little disappointed with the Courtyard experience. I think Marriott has let these properties fall behind. A lot of the amenities are older and you have to inspect the bathrooms and towels prior to use.

The staff at the hotel was very helpful from our early arrival and storage of luggage, to making recommendations on how to use the elevators more effectively (some would deliver us to our floor, but not take us downstairs)

Good

Overpriced. Poor amenities

What I love about this...

Exceptional

Very good

The room was clean and comfortable. It had all the amenities we needed for a 2 night stay in NYC. Location was great and close to subway stations to get around the city. The staff were very nice and accommodating. Would recommend staying at this hotel!

Exceptional

Nice place to stay

Tried turning it on and off, and even unplugging it. Couldn't open the remote because the battery cover was screwed down. Went to call the front desk, but the phone was dead. Called on my phone, service tech came in about 15 minutes, and said yeah, they have problems with these tvs because an outside company services them. He had difficulty opening the remote too, did the multiple resets, unplug, and gave me a second remote which turned on the tv. He changed out the phone battery. He left after 45 min, tv did shut off with the new remote. It was now too late to wait for him again , so no tv service (we had planned to watch a movie) at night nor in the morning. Good waste of our time after travel. Saw same front desk person in the morning, complained but he could care less it seemed, no apologies either. Went to breakfast elsewhere, came down to the same front desk person, and asked for a manager. He said manager would be out in 5 minutes. I called an Uber in the meantime which came in about 15 minutes before seeing any manager so we left. The Fairfield down the block was a MUCH better experience, we stayed there 2 nights a few days prior. I wonder if booking through hotels.com instead of Marriott made them treat us different. I'm a Gold Elite member so stay in Marriotts alot.

Staff, location and shuttle was the best attributes of this hotel. I highly recommend this hotel.

Okay

Location/breakfast, staff! Slow elevators!

Location/breakfast, staff! Slow elevators!

Very good

Excellent service and convenient location. IMO it’s the best of the best Courtyard Marriott.

It's beautiful and staff is friendly and very helpful Only bad thing I didn't like was the WiFi is horrible

Passable

It's beautiful and staff is friendly and very helpful Only bad thing I didn't like was the WiFi is horrible

Pleasant

The ADA elevator needs to be more clearly identified for easy access.

I was a great place

Cleaners were great Took 15 minutes to get hot water in the shower. Then the water would stop running and come back scolding hot. Mini fridge froze food and drinks. Elevator wait waa horrible. Check-in process took too long.

Superb

Cleaners were great Took 15 minutes to get hot water in the shower. Then the water would stop running and come back scolding hot. Mini fridge froze food and drinks. Elevator wait waa horrible. Check-in process took too long.

Overall a nice place. The air conditioner was messed up in our room but it wasn’t the end of the world.

The room it was clean the bathroom. It was amazing. Everything was good.

Excellent environment and room. Helpful staff.

The rooms were a lot smaller than I expected

It was nice and in a decent area The rooms were a lot smaller than I expected

Very good

Enjoyed the overall experience at this hotel. The staff was friendly and very approachable. Loved the comfort of the beds! N/A

Enjoyed the overall experience at this hotel. The staff was friendly and very approachable. Loved the comfort of the beds! N/A

It was clean and comfortable with an awesome window view There was an incredibly long wait to get checked in. It was a single young person with no assistance. The wait time in line was more than 15 minutes

It was clean and comfortable with an awesome window view There was an incredibly long wait to get checked in. It was a single young person with no assistance. The wait time in line was more than 15 minutes

The room was awkward, when opening the door you almost walk into a wall on entry. Basically room for the bed and nothing more.

The hotel was clean and the bed was confortable. There were many things that didn't work like the phone in our room to call the front desk, the tv in one of the rooms and the shower door took hurculean strength to slide back and forth. It was fine but not great. The room was awkward, when opening the door you almost walk into a wall on entry. Basically room for the bed and nothing more.

Very good

Very good

Exceptional

Clean room, quiet hotel in a great neighborhood. Staff was polite and room was comfortable

Clean, comfortable

Very clean It’s better than most

Very clean It’s better than most

Exceptional

Beautiful 😍 loved it stayed alone and was very spacious clean and peaceful

There were no amenities. The room was small but clean.

Great area! Right in the city and near all major attractions

Exceptional

Iron but no ironing board Aside from that, no issues. Would come back

The parking garage was right next door. The rooms were clean and it was quiet. Nothing

The parking garage was right next door. The rooms were clean and it was quiet. Nothing

we were so grateful they always clean our room everyday and have fresh towels.Thank you!

Very good

Disappointing

The location and staff were great. The hot water was sporadic and the gym needed better equipment: there were only 2 ripped mats and a few machines were not functioning properly.

Superb

Very good

The service was great the room was amazing , the only issue we had was that one of the elevators on two different days , got stuck for a few minutes , and another issue was the WiFi never worked , no matter how many times we tried to connect to the WiFi , no matter how long we waited to connect , the WiFi would never work , we had to use our data the whole trip , but besides those two things , the hotel and the room and the service was amazing and a great location

Spent 4 days and was a great experience! Beds were incredibly comfortable! Rooms were big for New York, clean, maintained rooms and very comfortable. Hotel is in excellent location for financial district, seaport area and about 10 minute walk to WTC memorial. Ease of access to all subway lines to go uptown from WTC area. Would definitely stay again!

Water took forever to get hot and the pressure was trash. The air conditioner was facing directly at one of the beds so it was hard to cool off the room without freezing. Phone in the room didn’t work AND it was dirty, so we had no choice but to leave the room get on the elevator to go downstairs to ask for help. Stopper on the sink was also broken….

Passable

The room was quite small and many NYC hotels offer a free breakfast, there was an $18 charge

Location was excellent, room was clean and functional. Providing water bottles for guests was a nice touch The room was quite small and many NYC hotels offer a free breakfast, there was an $18 charge

It has a perfect location . And hotel staff was so friendly and helpful One of the bed covers had a gum on it. We need to remind for room cleaning multiple times. Refreshment of hotel amenities were not good. Value for money for the breakfast was very low. At same price you may have better options around the hotel. There is no separate service elevator and it is used frequently by the staff. There is significant waiting time

Small rooms but ok for the price. bathtub very slippery- hazard. Towels were so so- it is an ok place nothing special.

Clean room nice staff

Superb

I liked that they had a lounge on the third floor as a meeting, hang out and work space. I appreciated that they provided water with lemon on the first floor. I also liked the location. The gym was large and well equipped. Loved the terrace too The hot water was an issue during our entire stay, the first half we struggled to get any hot water at all. After multiple complaints they finally sent a technician to fix the problem. Then the water was scolding hot and wouldn’t stay consistent in temperature. So don’t stay here if you want a consistent shower experience!

I liked that they had a lounge on the third floor as a meeting, hang out and work space. I appreciated that they provided water with lemon on the first floor. I also liked the location. The gym was large and well equipped. Loved the terrace too The hot water was an issue during our entire stay, the first half we struggled to get any hot water at all. After multiple complaints they finally sent a technician to fix the problem. Then the water was scolding hot and wouldn’t stay consistent in temperature. So don’t stay here if you want a consistent shower experience!

Great chill area. Not too crowded

Bad

This was a horrible experience. During check in I was asked if I would like service to clean the room like changing my sheets and towels either everyday Or every other day, I requested the “everyday” option. They literally came only on my last day before I left, and when they did they did not change my sheets because I had a little makeup on the sheets from the first night, the staff fully made up my bed using the exact same sheets. When I called to complain that no one had came to change the sheets I was told the cleaning team was leaving for the day, this place was very unfortunate and very misleading from online. The temperature is weird either HOT or freezing cold, there is no normal room temperature. The Tv guide states that HBO is free with our stay. No it was not, I called the front desk and they no longer are paying for that service, I mean I could go in and on. I will not be staying here again

.

Exceptional

I stayed at the Marriott with my two daughters. I found the room to be small . I was in room 906. My coffee maker didn’t work, I was giving another one the next day and my room phone didn’t work. The room was clean. The staff were nice. No microwave is very difficult with the location that they’re at.

I just didn’t like that the shower didn’t have a shower door, and the room didn’t have any water.

Great location—very close to the subway, with plenty of cafes and restaurants nearby. The hotel was clean and well-maintained, with daily housekeeping done nicely. Staff were friendly and welcoming. Would stay again.

The room was really small but we made it work, wasn’t expecting for the bed take up almost the entire room. Overall a good hotel to stay in.

great location

Location was good. Clean and helpful staff. TV remote.

Ice only in my be location

Ubicación perfecta para conocer Manhattan

staff were nice, responded when I had needs, like a bag for ice. Cold water problem in shower night 1. Non-working phone. More importantly, I placed a small cheesecake in the fridge for 2 days, the fridge was not working and I got sick from spoiled cheesecake.

Beds where a little too small

The shower 10/10

The heater in my room didn’t work and it’s was super loud when it was on blowing cold air.

No breakfast available

Breakfast was not included, so we went elsewhere for breakfast.

Clean and quiet

I am still waiting my deposit to be refunded. Vanessa Ramlal 7apr to 12 Apr 2026

I would say the room was clean, felt spacious and relaxing. They do need to dust the headboards. They are responsive to your needs, and everyone is helpful and polite. It is in a great location. I would rebook this hotel

H

Closeness to my cllass Fabian worked very hard for me to straighten out a billing issue on my end. Thank you. Fabian The 200 deposit for using debit.card.

The location was nicely convenient to so many places of interest. The hotel was very clean and comfortable.

Thank you for great experience

Very helpful staff and convenient location. M. Johnson

Good for staying the night on business trip

I recently stayed at Courtyard New York Downtown Manhattan / Financial District for a one-night business trip, and I have to say—this place exceeded my expectations in every way. From the moment I arrived, everything ran smoothly. The front desk staff were incredibly attentive and clearly know how to take care of their guests. Even during a busy check-in period, there were hardly any lines, which made the entire experience feel efficient and stress-free. The cleanliness of the hotel really stood out to me. Everything felt well-maintained and comfortable, which is a huge plus after a long day of travel or work. The location is also a major advantage—being right in New York makes it convenient for just about anything you need. What really impressed me was the value. For the price, the quality of the stay was exceptional. On top of that, the amenities are stacked: a laundry room, a gym, and even a computer center in the lobby for getting work done—perfect for business travelers. Whether you’re traveling solo, on business, or even with family, this is definitely a place I’d recommend. Overall, a solid 5-star experience, and I’d gladly stay here again.

No pool

Decent stay. Bathroom can be cleaner. Wish my tv worked.

Great location everything is close or easy to get to.

Hotel was clean and in a decent location. Convenient if you are going to a Broadway show as you can hop on the 2 or 3 train and be in Times Square in 15 minutes. Little things were missing, like a Do Not Disturb sign in my room. I asked the front desk for one and they never sent someone up. The next day I had to ask Housekeeping for one. Another small irritation - only 2 elevators for all 28 floors. And those 2 elevators are shared with housekeeping; it wasn't uncommon to wait 10 or more minutes for an elevator. Very inconvenient if your key card didn't work and you had to go back to the front desk. Otherwise, a pleasant stay.

The breakfast is not included

Had a great stay here for work, location was spot on, staff were helpful, room was clean and easy for a good nights sleep.

The location is also fantastic, surrounded by great restaurants, and the iPic movie theater is within walking distance, which was a nice bonus. I would definitely recommend staying here and look forward to visiting again in the future!

The location and comfort of the beds and pillows. Had to take several cold showers due to “boiler” issues. AC also didn’t work unless temp was set to extreme temperatures. It was very uncomfortable.

Terrible experience

AC was good

Did not like at all. If you’re use to hotels where I am from in Pennsylvania, then you will definitely understand my review.

The location of the hotel is right in the heart of the financial district and close to lots of restaurants and attractions. It was a great stay! Nothing

Excellent staff and very clean rooms. Great location.

Small room

Great place for affordable price

Thieves booked hotel by mistake called 10 minutes later to cancel they said cannot sorry tried contacting hotel.com impossible to get through you guys are dishonest thieves

Great staff

M/A

Beauty

Awesome

The heater wasn't working in the room but within 10 min they gave us a bigger room with a working heater. Best part though was the hot exhibitionist on the 16th floor in the building across the street facing main entrance of the hotel. Its like a free strip club outside your window! The most entertaining part about my visit to new york for sure.

Good

The room was so small, two people couldn't stand in there together.

Clean room

No parking place Every shower the bathroom was fully wet floor

Friendly staff, however elevator wait times and room cleanliness can be better.

Friendly staff, however elevator wait times and room cleanliness can be better.

Clean, beautiful hotel

Clean, beautiful hotel

Great stay clean everything up to date will booking again

Great stay clean everything up to date will booking again

Great location and was super easy check in/out process. Rooms were clean

Great location and was super easy check in/out process. Rooms were clean

Good

Good

The drain in the shower need to not get clogged when the water is running , more than 1 towel in the room

The drain in the shower need to not get clogged when the water is running , more than 1 towel in the room

Nice hotel

Nice hotel

The entire stay was fabulous 👌

The entire stay was fabulous 👌

Staff was all incredibly friendly, room was clean as well. The air ventilation system however was extremely poor and caused us issues breathing and sleeping. Even when the fan was turned off, it would somehow turn back on. Heat didn’t work, just blew out stuffy poorly circulated cold air. But beyond that, not bad at all.

Staff was all incredibly friendly, room was clean as well. The air ventilation system however was extremely poor and caused us issues breathing and sleeping. Even when the fan was turned off, it would somehow turn back on. Heat didn’t work, just blew out stuffy poorly circulated cold air. But beyond that, not bad at all.

Front of house staff was very nice

Front of house staff was very nice

Elevators were slow .

Elevators were slow .

Great stay will definitely used them again.

Great stay will definitely used them again.

Room was great, somewhat small beds but other than that pleasant stay!

Room was great, somewhat small beds but other than that pleasant stay!

It was good

It was good

Everything was great, excellent price!

Everything was great, excellent price!

The room was tidy, the bed was comfortable. The location was good distance from the subway stations and grocery stores. The service was good, overall a pleasant experience.

The room was tidy, the bed was comfortable. The location was good distance from the subway stations and grocery stores. The service was good, overall a pleasant experience.

These maintenance issues significantly impacted my stay, and I hope the hotel addresses them promptly to improve the experience for future guests.

These maintenance issues significantly impacted my stay, and I hope the hotel addresses them promptly to improve the experience for future guests.

Perfect

Perfect

Room was very small, no microwave inside room, breakfast was not included for courtyard, it was only for residence side. My stay was a 6/10

Room was very small, no microwave inside room, breakfast was not included for courtyard, it was only for residence side. My stay was a 6/10

Amazing 😻

Amazing 😻

I will say as person not from the east coast, this hotel met my expectations and was friendly and welcoming to an outsider. Hotel was clean, rooms were great. Very close to subways and the like. Fitness center is great for a quick vacation or business trip workout.

I will say as person not from the east coast, this hotel met my expectations and was friendly and welcoming to an outsider. Hotel was clean, rooms were great. Very close to subways and the like. Fitness center is great for a quick vacation or business trip workout.

My room did not have heat. I tried turning it up and it just blew cold air.

My room did not have heat. I tried turning it up and it just blew cold air.

Staff and clean room

Staff and clean room

It was very nice experience. The have tea & hot chocolate!

It was very nice experience. The have tea & hot chocolate!

Love the view

Love the view

Very nice hotel, comfortable, the rooms are small but cosy and clean. The only issues I had were that my door didn’t lock but the maintenance team fixed it right away, and also I had an issue with housekeeping, I had the DO NOT DISTURB sign on my door so I could sleep and they ignored it every time, 10am comes around and they bang on my door for house keeping, they also took the sign off and never gave it back, I yelled through the door to come back later and I could hear a loud sigh like inconvenience to them but I had the sign on so it’s not like the didn’t know! Am glad to change hotels today. Also for anyone needing to use the business centre, it’s not a room with computers and desks to use, it’s actually only a computer and printer in the lobby I’ll attach a photo of it.

Very nice hotel, comfortable, the rooms are small but cosy and clean. The only issues I had were that my door didn’t lock but the maintenance team fixed it right away, and also I had an issue with housekeeping, I had the DO NOT DISTURB sign on my door so I could sleep and they ignored it every time, 10am comes around and they bang on my door for house keeping, they also took the sign off and never gave it back, I yelled through the door to come back later and I could hear a loud sigh like inconvenience to them but I had the sign on so it’s not like the didn’t know! Am glad to change hotels today. Also for anyone needing to use the business centre, it’s not a room with computers and desks to use, it’s actually only a computer and printer in the lobby I’ll attach a photo of it.

clean rooms and nice staff

clean rooms and nice staff

The front desk staff was polite and helpful. The beds were comfortable and the room was a good size with a spacious bathroom. The area was close to trains. My two issues were with the loud thumping sounds of the elevator (24/7) and feeling scolded by housekeeping. I was told on check-in that housekeeping would be in every other day. Since I had checked in that day, I figured they wouldn’t be in the next day, so we hadn’t gotten our things organized. I figured we’d do that before we expected them. However, they did come to the room the next day (I wasn’t expecting this). They made the beds, but left a “scolding” note to let us know that they couldn’t clean up because of our mess. Had I known they were coming, I would have at least left the do not disturb sign on the door. I understand it was messy, but honestly I have never had an experience where I’m feeling scolded. We are on holiday and we had a busy day. This was off putting and embarrassing.

The front desk staff was polite and helpful. The beds were comfortable and the room was a good size with a spacious bathroom. The area was close to trains. My two issues were with the loud thumping sounds of the elevator (24/7) and feeling scolded by housekeeping. I was told on check-in that housekeeping would be in every other day. Since I had checked in that day, I figured they wouldn’t be in the next day, so we hadn’t gotten our things organized. I figured we’d do that before we expected them. However, they did come to the room the next day (I wasn’t expecting this). They made the beds, but left a “scolding” note to let us know that they couldn’t clean up because of our mess. Had I known they were coming, I would have at least left the do not disturb sign on the door. I understand it was messy, but honestly I have never had an experience where I’m feeling scolded. We are on holiday and we had a busy day. This was off putting and embarrassing.

Great location, nice room

Great location, nice room

The room was small but very clean, the receptionists were very friendly, and the location was very central, close to many tourist attractions. The only downside is that breakfast isn't included, and the continental breakfast they offer is very expensive.

The room was small but very clean, the receptionists were very friendly, and the location was very central, close to many tourist attractions. The only downside is that breakfast isn't included, and the continental breakfast they offer is very expensive.

Clean room and location

Clean room and location

The room was a little smaller than I’m used to but overall great stay.

The room was a little smaller than I’m used to but overall great stay.

My room was clean, bed extremely comfortable and service was excellent. Only issue was my room was not serviced on my 1st night. After calling the front desk, towels were brought up.

My room was clean, bed extremely comfortable and service was excellent. Only issue was my room was not serviced on my 1st night. After calling the front desk, towels were brought up.

Hotel was clean and staff was accommodating

Hotel was clean and staff was accommodating

The rooms were very clean, which I appreciated, but they are quite small. The biggest issue was the elevators; we had to wait up to five minutes every time we wanted to go up or down. It can be quite frustrating if you are in a hurry

The rooms were very clean, which I appreciated, but they are quite small. The biggest issue was the elevators; we had to wait up to five minutes every time we wanted to go up or down. It can be quite frustrating if you are in a hurry

The hotel is a good functional place to stay for down town tourism. The rooms are only serviced every other day, i thought this was poor given the cost of the room per night.

The hotel is a good functional place to stay for down town tourism. The rooms are only serviced every other day, i thought this was poor given the cost of the room per night.

Not the best hotel not the worst. Room phone did not work the entirety of my stay, despite bringing it to their attention. Hotel is wirn, carpets are dirty. Room was either freezing or piping hot. Hot water in shower was incosistent. Blanket on bed was as thin as the sheet.charged twice for the same adjustment fee. Had to walk a block.or two to hail a taxi

Not the best hotel not the worst. Room phone did not work the entirety of my stay, despite bringing it to their attention. Hotel is wirn, carpets are dirty. Room was either freezing or piping hot. Hot water in shower was incosistent. Blanket on bed was as thin as the sheet.charged twice for the same adjustment fee. Had to walk a block.or two to hail a taxi

is ok

is ok

Yes

Yes

Great location within easy walking distance of multiple NYC subway lines. Room was ready a little early which is big when touring NYC. Would stay there again in a heartbeat.

Great location within easy walking distance of multiple NYC subway lines. Room was ready a little early which is big when touring NYC. Would stay there again in a heartbeat.

Poor customer service

Poor customer service

Roaches in the room and rats in the wall with a owner who doesn’t care after being paid

Roaches in the room and rats in the wall with a owner who doesn’t care after being paid

The place was located in the middle of the financial district, very nice area located close to many amenities… loved to explore around for fun and looking for nice venues… totally recommend it

The place was located in the middle of the financial district, very nice area located close to many amenities… loved to explore around for fun and looking for nice venues… totally recommend it

Unexplained fire alarm. Struggling with luggage not hotel helper.

Yes, but remote didn’t work

Really pleased with our stay. Comfortable, clean room, with comfy beds. All the staff were very friendly, and check in was fast. Hotel is in a great location with wide selection of supermarkets, bars and restaurants nearby, as well as the subway. Plenty to see within walking distance too. Lifts were a bit slow, and unfortunately there were no stairs to the lobby but that is my only criticism.

Room was small and was not attended to by housekeeping for 3 days

No tenia desayuno

Clean small room. Staff was very nice. Great location.

Maintenance was not able to figure out which room the noises were coming from. So the duct taped the vent a few times and said they would move us, the tape somewhat worked with tv volume up. Plus we only had two nights to go.

Staff was very nice and super friendly. Good location. Convenient walk to subway and food spots.

Room small and food wasn’t great Overpriced to stay in a box. Parking was a nightmare.

No breakfast

No breakfast eaten on property

I liked how clean the rooms were. Staff were very friendly. And how easy was to go around.

The room was clean and comfortable and the staff was great! I left some chocolate bars in the refrigerator when we checked out. I called about 45 minutes later and they got them for me and held them at the front desk for me to pick up.

Staff laughed when we called and told them about our flight being cancelled, said we wiuld still be charged full price. Room was dirty, tried to speak with staff but they didnt care. Had nowhere to go. So unfortunately had to stay there regardless, as we paid for room in full, in advance. Finally got someone to speak with managment and was told they would reach out to me within 3 days and still have not heard from anyone. Horrible experience and will not recommend this place to anyone.

Gissell, the manager at Courtyard was amazing. She made things right when they went wrong. She cares for her clients and doing an excellent job. She’s a great listener! They’re lucky to have her.

Room was cleaned

Good

Enjoyed staying here! Very close to the subway and easy access to midtown and uptown.

Yes but very tiny

The heating system did not keep up with the temperature on the thermastat, so we were cold.

The people were friendly.The location was excellent for walking, shopping and everything

Staff was exceptional

Good location

Helpful staff, was very accommodating, good location for walking, overall good experience!

Everything was perfect!

The room was clean and staff was helpful

Staff members were all excellent and very helpful. Rooms were cleaned. Had great amenities. Located right beside a parking garage. Was a very convenient location if driving into the city. 5 stars! We will stay there again.

It is bit expensive but it worth to be in NYC downtown. World Trade Center, Wall Street, Brooklyn Bridge, the river walk, Staten Island ferry, all walkable, no need Uber. Central Park very easy to reach with Fulton St. subway literally at 5 minutes from Marriott. Plus, plenty of places to eat and a very nice Italian restaurant round to the hotel. I will back again in 2026.

The breakfast buffet is not good and the rooms very uncomfortable.

rooms too small. And also elevator always doesn't work.

No hot water for the first night of our stay. The hotel could not provide any estimated timeline for when the issue would be resolved and was unable to relocate us to another room or offer accommodation at a partner hotel. We were told to wait, but with no clarity or solution offered, which made the situation very frustrating and inconvenient after long travel. This is a basic service failure, and the lack of communication or support significantly impacted our experience. I cannot recommend this hotel.

The staff was excellent,especially housekeeping.

On top of that, the first floor was flooded and not all of the elevators were working. This caused long delays and made getting around the hotel very inconvenient( especially as we were on the 18th floor with kids) . Between the lack of housekeeping, poor communication from staff, and the building issues, this stay was frustrating and not worth the price. I would not recommend this hotel and will not be staying here again.

Poor admin

Excellent staff

It was a good stay

No breakfast included, good beds and bathroom

Great location

Clean room and nice staff. Tight fit but expected for NYC hotels. Good location

Hotel sucio , la recepción mala

Everything was good but washcloths were stained and I didn’t have conditioner.

Clean room

Great stay! Was only there for one night but it was perfect. Good location, not too busy and not too loud. Small but by New York standards it was pretty big. Was able to check in early which was nice.

Air conditioner didn't work

Room and bathroom clean upon arrival. Hotel was quiet and location was good for us. Front desk staff very friendly.

Room too small. Mirror placed in the wrong wall couldn’t even use it. Should be by the front door. Front lady was rude, apparently I interrupted a conversation she was having with her coworker.

Only missing part was microwave in room, rest all was good, service, room, cleanliness, facility all were good

Great room clean and for the price can’t beat it

Chambre très petite. L'air climatisée ne fonctionnait pas au départ mais après réparation elle était fonctionnel, bien que très bruyante. Pression de l'eau dans la douche très faible.

The reservation was wrong on the first night as it was supposed to be for two beds and we only had one - with 3 people that didn't work very well.

The room was very clean and modern. The bed was comfortable. The staff in the lobby and breakfast lounge were very professional and pleasant. The hotel also felt safe. The hotel was surrounded by stores, plenty of food and entertainment as well as Port Authority because it’s located right in the heart of Time Square. I would definitely return.

Yes

Yes, Horrible service!

was nice, small, but nice

Great

Fabian was super nice and helpful before I checked-in and during check-in. The room was spotless and very clean.You can tell the hotel is well-maintained. My room was is quiet and perfect.

Yes

Not clear information about breakfast - I booked knowing breakfast is included and when I get to the entrance they told me that not part of the hotel and extra charge.

Great stay

The facilities and all are awesome. The only thing is that the elevator is slow, in occasions we have to wait in line. Other than that, all was excellent.

Amazing service

We booked the hotel last minute and it was the cheapest option in the city. Room was a small which is to be expected, we were out all day and this didn’t bother us as it was all we needed. Subway was about 5 minute walk and hotel was also close to Starbucks, Wall Street, Statue of Liberty boat and 9/11 memorial. Other tourist locations were easily accessible from the subway. We also paid for a private car to the airport via the hotel which was a lovely, spacious car and friendly driver. The hotel was well priced and in a good location, we were very happy with this hotel and would return here.

Nice area. Lovely hotel. OK for for the night. Breakfast ok. Average.

good

The staff was very kind and helpful

Everything was perfect!!!!

Rooms are old and need remodeled. Breakfast was horrible frozen food that was warmed up a few time now taxis in the area. & the front desk wouldn't call a taxi for us. Said if we walked a couple blocks we could try to catch a taxi. Not a nice part of town at night. Definitely will not stay here again.

Room was awful. Bed was uncomfortable. Mini fridge didn’t work. The phones in the rooms did not work at all. All wireless and seem to be for show only. The AC had to be set to 65° or nothing else. If we put it to 70° the heat would blast out and it would feel like a sauna. Because of this, our fire alarm went off while we were sleeping and we couldn’t call downstairs because the phone didn’t work. I had to go all the way downstairs and they called someone to come turn it off. We were moved rooms only to find the same issues PLUS the bathroom vent not working in 2309. Because of this, it got so steamy with condensation that I slipped in the shower and hurt my leg, neck, and arm. I’m still sore.

Very nice hotel!

Did not enjoy getting stuck in an old elevator

Lobby barely looks like a hotel, but the rooms are clean and comfortable. Entry requires guests to go up a flight of stairs--wouldn't recommend it if you have trouble with stairs. Uber seems to want to pick you up down the street instead of at the hotel.

Great stay, location is very close to everything that I needed and wanted to see especially walking distance. Would happily come back to the US and stay here again.

Will be planning to return to stay at this hotel on my next visit to NYC! Very clean and easy process.

Good area and location close to metro stations, clean rooms

Quiet stay. Near Soho Chinatown and Brooklyn Bridge. Staff was attentive and helpful.

Great hotel, location can be loud at times but very accessible to multiple locations

The room was clean, staff was friendly, it was walking distance to the Brooklyn Bridge

I’ve never been to a hotel where the basic breakfast buffet cost 20/a head but maybe that’s just a New York City thing?

Por lo demás excelentes opción de estadía y los recomendaría.

Easy check in and out. Very convenient location. Clean room.

The people where amazing, the breakfast was terrible we ordered waffles and they gave us eggo waffles frozen, why? I expected more from a Marriott partner

General room is very compact. Not a lot of space. Did leave the “DND” tag on the door and housekeeping still knocked around 10am even though check out is 12pm.

Great hotel! Clean, nice staff, would definitely stay again!

Pretty good hotel for the price that I paid.

Na

Excelente

Clean and well equipped rooms. Parking next door was easy. Very convenient location.

Elevators very slow and sucked up a lot of our time. And what’s with three towels when it’s two beds for four people? The beds are not a true double, they are European double so they’re smaller than normal.

Clean property

AC and emergency light did not work, kept me up all night

付費停車位有限，如果住宿多天，可以拜託停車場管理圓泊車。

The room was small, however it’s NY, so couldn’t expect to much. The rooms are exactly what the picture shows, there is a restaurant in the hotel, pizzeria around the corner, corner stores nearby, and a Starbucks a couple blocks over.

Walking distance from the Brooklyn Bridge, Wall Street, Raging Bull, WTC Memorial, etc. Lots of dining locations nearby; be sure to check out the Pearl Diner just opposite for great breakfast offerings.

Did not like the room space

I love the staffs there. They were really nice and helpful. I wish our room was bigger. But overall, I’ll give it a 9.5/10

Very convenient to everything we wanted to see

Great experience

The stay was great. We were told housekeeping would be going every other day. But this was not the case. Otherwise, all was great.

Good location in a quieter area of manhattan, easily accessible to subway stations and local attractions.

Thank you!

Asked for full service cleaning and room was not cleaned when we came back at 4:00 pm

There were mosquitoes in the room!!

Best stay in Manhattan

We stayed for four nights, the room is clean and has more space compared to other similarly priced hotels, good location to subway and ferry services

It was my first time to get housekeeping every other day. Dirty and not clean. I won’t never stay here.

The room was nice

Excelente hotel

A good location property, nice hote, and l very convenient in New York City.

Great hospitality

Location was great, bed was so comfortable. Staff was super nice, but not very informative. The room temp was either ice box, or extremely muggy if less than 70 degrees.

The hotel location was so convenient and plenty of food options around. The room was clean and had all amenities needed

I traveled up with husband and in-laws. It was very comfortable stay for one night. The building is very secure. The financial district feels overall safe.

It was in a good location. Our room was nice but we didn't have clean towels our second night. It took over an hour to get the towels despite our frequent calling. Breakfast was supposed to be included but when we got there they said it wasn't. They charged us $20 each for a typically free breakfast of waffles and cereal etc. Then our friends arrived and they'd breakfast was included. Seems a little shady.

Garbage in the morning

Free breakfast is not there

The property was nice but I had to wait over an hour for my room.

Let me say the staff at front desk is great , but the room we had a light in the closet that would not turn off we reported it was supposed to fix and the guy forgot about our room . So we had a built in nightlight all night . Hotel in the rooms is very loud the sound was like having window open the whole time bring ear plugs . And timesquare is far but a train ride away . Other than that it was ok and their app never works . I won’t be staying there again

perfect stay

Clean

Awful property, dirty, bed bugs. No parking!

uncooperative front desk. no higher floor for Marriott status member.

No swimming pool tini Jim (training room) can expect to asked if they can clean the room every second day

Systems were not working for key enablement and checkout.

Ok

Clean and comfortable. Met our needs while we stayed in the city.

Overall very nice! Fabian explained how to use Google Maps to navigate the subway & busses. They froze some water bottles for my swim.

Being bitten by a bug while sleeping is not only crazy but disgusting and disturbing.

Good location

For the price paid for a room, they could at least provide a working coffee machine and a bottle of water in the room.

Clean, modern but limited space if there are 4 people with luggage in the room.

enjoyed the neighbourhood very much, staff is friendly and helpful.

The property was decent and welcoming

Good

Está cerca de ferry y World Trade Center

Neat and clean

Very good service, excellent location, and the quality of the bed and room is very good.

I appreciate the staff’s willingness to help us on our first time in New York.

No ice machine unless you go to the cellar what we called the dungeon. Only one microwave that didn’t have the proper plate in it and you had to warm your food on the first floor near front desk. My refrigerator didn’t work had to wait two days for another one. One of glass shelves was missing. The stopper didn’t work. Housekeeping was very good and pleasant people. Marriott what happened?

They switched rooms for air conditioning after four hours. They gave us free breakfast. Appreciate it much

The only two issues I had with my room was the sink wasn't draining very quickly and the seal on the lower edge of the shower door was gone so some water would leak out. Overall, decent enough if you're just looking for a place to stay in lower Manhattan, most of you time spent outside walking around.

Everything is a good.

not cleaning room for 4 days stay.

A/C did not work in the room. It was 86 F degree day. They gave us a new room the next day. There the TV wouldn’t turn on. We were told that the techs have gone home & they can’t do anything about it. This hotel will not provide any bottled water in your room, not even one bottle. Don’t recommend.

The room was much smaller than pictured online, and the ventilation was poor, which led to both of us getting sick. Similarly, the air conditioning was not very cool, a huge disadvantage throughout the heatwave during our stay. The sink had poor drainage and lastly, the wait time for the elevators was on average very long due to only having 2 elevators servicing 26 floors. The staff were okay but overall I won’t be booking again as this was definitely not worth the exorbitant pricing.

Very clean

Very clean option away from Times Square. Liked the area and felt safe most of the time. Had some quaint dining options and a nice market nearby. Highly recommend!

Great location near the subway

Only one elevator worked for 20+ people standing and waiting. To a point where some were trying to squeeze on beyond capacity limits.

The staff was great and understanding to our concerns.

Room was very small but other than that nice hotel and area

Everything is good, room is clean.

On the other hand, housekeeping left us a note saying they hadn't been able to make the beds because we had left things on them, which is understandable, but they didn't take away any of the trash and only left two bath towels.I didn't expect them to organize our room, but at least they would take away the trash, especially from the bathroom. It was very unpleasant to arrive and find the trash cans full. I must say that the front desk staff was very friendly and willing to help us and I understand that these are situations that are beyond their control.

Great location and great room. My issue was the fact that my room didn’t have a microwave or a proper sized fridge to store food in. Other than that. It was just the room I needed for my birthday weekend.

I liked the stay at the hotel. It was well maintained.

It was nearby World Trade Center Memorial

The hotel was clean and comfortable but very small. The walls are very thin, you can hear noise from other rooms and the hallway. The fire alarm went off several times only to be informed 10 minutes later that it was a false alarm. The water temperature was difficult to gauge, it was either burning hot or ice cold. Otherwise it was a good stay.

For

I was ok

We got a double bed room with tub/shower with grab bars. Everything was clean, tv worked but no channels available. No microwave in the room, just a small one in the lobby. Hotel was very convenient for bus/subway and 9/11 memorial.

Very clean. Pleasant staff. Great location. Missing shower door?! Tiny rooms. Good for one person. Two is pushing it.

Not a 4 star hotel. Room smells terrible. The linens smell terrible and are far from a good quality. Room was not done everyday so I had to ask for them to do it everyday at check in, and the person who checked me in had an attitide about it, he did put a note for the clean lady to come everyday and she did, but did a terrible job! Would NEVER stay here again!

awesome location, close to Fulton market, 9/11 memorial

It was great for what we needed.

Good

Convenient to subway station and 9/11 site.

Love it

It was nice

Have family in area; come to sleep only and room and bed are clean and check In goes smoothly.