Baccarat Hotel and Residences New York

Beautiful and clean.

Very modern feel Nothing 5*

Truly an exceptional experience.

Friendly and attentive staff.

Hotel under renovation, spa services

Hotel under renovation, spa services

Exceptional

Exceptional

Location and the beautiful Salon Restaurant. Definitely top notch experience of the High Tea.. The pillows were to flat for my back.

Location and the beautiful Salon Restaurant. Definitely top notch experience of the High Tea.. The pillows were to flat for my back.

The hotel is a luxury vibe. Ioved the salon restaurant. It wasn't worth every penng The only complaint were the pillows. I should've requested more pillows because they were extremely flat and my neck and back were sore. It was late every night I got back in the room and I did feel like

The only complaint were the pillows. I should've requested more pillows because they were extremely flat and my neck and back were sore. It was late every night I got back in the room and I did feel like ? the front desk....the room was nice

Beautiful details and well executed

Great hotel beautiful

Very elegant, and effortlessly luxurious. It delivers that true New York glamour, but for what made my stay impeccable was service. Their whole staff team is amazing! Attentive, discreet, and always one step ahead, making everything feel perfectly taken care of. Can’t wait to be back!

Exceptional

Very elegant, and effortlessly luxurious. It delivers that true New York glamour, but for what made my stay impeccable was service. Their whole staff team is amazing! Attentive, discreet, and always one step ahead, making everything feel perfectly taken care of. Can’t wait to be back!

Hotel staff was very rude.

Unreal stay

Fire

Outstanding service. Very helpful and courteous. Pricey but it’s NYC and you get what you pay for.

You get what you pay for. Super modern room and friendly staff.

. The staff are not responding. The delay in answering is too long and they are not very helpful.

Great staff, noise issues in room over, was compensated for the noise, and it was resolved quickly.

Exceptional

Exceptional

Beautiful and clean and the staff was amazing.

Beautiful and clean and the staff was amazing.

Excellent customer service, clean rooms, overall wonderful experience.

Excellent customer service, clean rooms, overall wonderful experience.

Exceptional

Very good

All of the above. Plus the complimentary Maybach car service was exceptional.

All of the above. Plus the complimentary Maybach car service was exceptional.

The spa is great Checking out experience is not very positive - they keep making mistakes - but then someone in management apologized multiple times and gave me a call...

The spa is great Checking out experience is not very positive - they keep making mistakes - but then someone in management apologized multiple times and gave me a call...

The staff was fantastic and seemed genuinely happy to be working there. They were kind and welcoming. The door man was wonderful.

Amazing stay.

Amazing stay.

Room service was great! Came very quickly ! Loved everything !

Best service I have ever had in the USA

Best service I have ever had in the USA

staff is always trying to provide high level of service

staff is always trying to provide high level of service

Everything About This Hotel Screams Luxury And I Loved It

Everything About This Hotel Screams Luxury And I Loved It

Excellent service

Excellent service

Clean room

Clean room

Excellent service

Excellent service

One or two were not available due to mechanical issues

One or two were not available due to mechanical issues

There were a few minor mix-ups during our stay, but the staff went above and beyond to fix them, which really made the difference. The hotel was comfortable, clean, and well-located. Their customer service turned a good stay into a great one.

There were a few minor mix-ups during our stay, but the staff went above and beyond to fix them, which really made the difference. The hotel was comfortable, clean, and well-located. Their customer service turned a good stay into a great one.

Bad

Bad

We loved the location

Stunning .

Stunning .

Incredible stay! Can’t recommend enough

Incredible stay! Can’t recommend enough

Amazing staff! We always enjoy our stay here.

Amazing staff! We always enjoy our stay here.

Best hotel we have ever stayed in. The staff here make the stay so much more incredible than we had ever anticipated.

Best hotel we have ever stayed in. The staff here make the stay so much more incredible than we had ever anticipated.

Nice place. Get the suite if you can

Nice place. Get the suite if you can

Sturdy

Sturdy

Exceptional customer service that goes with the facility.

Exceptional customer service that goes with the facility.

Luxurious restaurant

Luxurious restaurant

Highly recommend

Highly recommend

Amazing

Amazing

Baccarat glasses

Baccarat glasses

My toilet was broken and we had to switch rooms after arriving at 1 am.

My toilet was broken and we had to switch rooms after arriving at 1 am.

My sons and I had an excellent stay at the Baccarat. Staff was attentive and welcoming, room was excellent with great views, food in the Salon was good. Overall hotel was very clean and well maintained. Loved the Baccarat crystal glasses and chandeliers. The doormen were also extremely helpful and friendly.

My sons and I had an excellent stay at the Baccarat. Staff was attentive and welcoming, room was excellent with great views, food in the Salon was good. Overall hotel was very clean and well maintained. Loved the Baccarat crystal glasses and chandeliers. The doormen were also extremely helpful and friendly.

The rooms were spacious and luxurious. Staff was amazing. Little gifts of snacks were a treat, and breakfast was spot on.

Awesome experience

Awesome experience

My favorite hotel!

My favorite hotel!

Great hotel comfortable room.

Great hotel comfortable room.

Amazing staff especially Shawndell!

Amazing staff especially Shawndell!

Y

Y

Great

Great

Me encanto super nice the best of nyc That because of business could not stay more

Rooms are very comfortable with high quality amenities

Rooms are very comfortable with high quality amenities

This hotel refuses to honor your VIP Access. They insisted that I pay if I need a room upgrade.

This hotel refuses to honor your VIP Access. They insisted that I pay if I need a room upgrade.

The hotel is a real recommendation and we will without a doubt use it in the future and for any business to NEW YORK Katrien Mergaert Managing Director ORIGINAL ESCAPES The dealings with booking.com

Nothing about our stay was at all disappointing. We loved the Grand Salon (and the amazing live music), the food, the room, and the welcoming staff. It's a bit

Nothing about our stay was at all disappointing. We loved the Grand Salon (and the amazing live music), the food, the room, and the welcoming staff. It's a bit

Excellent!

Excellent!

The hospitality was over the top. 5 stars all the way.

The hospitality was over the top. 5 stars all the way.

A city hotel

A city hotel

Clean, staff very nice. Felt like a VIP

Clean, staff very nice. Felt like a VIP

No complaints. The hotel is absolutely beautiful. The staff was very friendly and accommodating. I used valet parking but loved the free chauffeur service offered. The food was top notch and I loved the spa service, pool & cabana! The room was clean, spacious and elegant with a beautiful view of the city. The rainfall shower & soaking tub were very soothing, the heated toilet seat and fine chocolates were the cherry on top!

No complaints. The hotel is absolutely beautiful. The staff was very friendly and accommodating. I used valet parking but loved the free chauffeur service offered. The food was top notch and I loved the spa service, pool & cabana! The room was clean, spacious and elegant with a beautiful view of the city. The rainfall shower & soaking tub were very soothing, the heated toilet seat and fine chocolates were the cherry on top!

This is the #1 place to stay

This is the #1 place to stay

Had a very lovely stay. Property lives up to its name!

Had a very lovely stay. Property lives up to its name!

Not our first time here and certainly not our last time. Baccarat is my favourite hotel in NYC!

Not our first time here and certainly not our last time. Baccarat is my favourite hotel in NYC!

Stunning hotel, lovely staff and excellent service!

Stunning hotel, lovely staff and excellent service!

Only thing that could have been better is the check in. We arrived at 12:30 and we at to wait for our room till 4pm on the dot.

Only thing that could have been better is the check in. We arrived at 12:30 and we at to wait for our room till 4pm on the dot.

All was perfect

All was perfect

Very elegant

Very elegant

The location and basically everything None

The staff was amazing and the good location close to the time square.

One of the best experiences and hotel to stay at.

One of the best experiences and hotel to stay at.

Alarms went off several time in the morning and woke us up. Being jet lag that wasn’t cool!!!

Alarms went off several time in the morning and woke us up. Being jet lag that wasn’t cool!!!

The bed was comfortable, and the location was convenient to many major attractions. The room was clean and the climate control in the room was good. The Japanese toilet was nice. The room service was good, even though the food was expensive. The staff was stingy with drinking water. The room was smaller than expected and had no view. I was overcharged for breakfast once and they did not correct it (chose to ignore it). Overall, the room/stay was not a value for money.

Exceptional

Very nice hotel, very friendly staff

Very nice hotel, very friendly staff

Outstanding hotel in every way.

Outstanding hotel in every way.

Everything No Espresso Machine in rooms

Poor

Extraordinary service!! Everyone was so friendly. They celebrated my birthday and were so sweet and happy

Superb

Great place

Great place

Location brilliant Couldn’t fault it

Simply the best!!! Our family enjoyed to stay here! 10 out of 10 for everything 👍👍👍

Simply the best!!! Our family enjoyed to stay here! 10 out of 10 for everything 👍👍👍

Highly recommended

Highly recommended

Great staff!

Great staff!

Baccarat is our favorite in the city. It never disappoints. You really feel like you’re living inside a Parisian palace.

Baccarat is our favorite in the city. It never disappoints. You really feel like you’re living inside a Parisian palace.

Gentlemen at the door downstairs were exceptional but as a platinum Amex holder I came 20 min prior to heck in and get didn’t have any room available and waited 2 hours. No upgrade. Front desk was rude just because of me being 33 but looking younger. Stayed there several times but a bit more disrespectful;

Gentlemen at the door downstairs were exceptional but as a platinum Amex holder I came 20 min prior to heck in and get didn’t have any room available and waited 2 hours. No upgrade. Front desk was rude just because of me being 33 but looking younger. Stayed there several times but a bit more disrespectful;

Hotel was impeccably maintained. Staff was ultra helpful and friendly. Hotel location situated within walking distance of practically everything you'd want in NYC.

Hotel was impeccably maintained. Staff was ultra helpful and friendly. Hotel location situated within walking distance of practically everything you'd want in NYC.

good

good

Also, the decor of the public spaces are fantastic. Good selection overall.

Also, the decor of the public spaces are fantastic. Good selection overall.

The property is wonderful!

The property is wonderful!

Loved it

Loved it

all good nice hotel

all good nice hotel

Lovely hotel. Surprise that there was not a coffee maker in the room given the price of the rental. Was also told that the spa opened up at 8 AM and went down there, but it turned out. It does not open till nine.

Lovely hotel. Surprise that there was not a coffee maker in the room given the price of the rental. Was also told that the spa opened up at 8 AM and went down there, but it turned out. It does not open till nine.

Beautiful

Beautiful

Loved everything about it

Loved everything about it

The level of detail was amazing! I look forward to returning

The level of detail was amazing! I look forward to returning

Nonon

Nonon

The process easy. Also I asked for late Checkout and they granted it with some begrudging manners. I’ve not had that at other 5 star properties where the general attitude is “we can make that happen”. Pleasant stay but a little disappointed. Concierge staff Alexandra and Raphael on the other hand were excellent. Wonderful.

The process easy. Also I asked for late Checkout and they granted it with some begrudging manners. I’ve not had that at other 5 star properties where the general attitude is “we can make that happen”. Pleasant stay but a little disappointed. Concierge staff Alexandra and Raphael on the other hand were excellent. Wonderful.

The most incredible property in the city. This is my 5th time staying at the Baccarat and I will never stay anywhere else.

The most incredible property in the city. This is my 5th time staying at the Baccarat and I will never stay anywhere else.

Fantastic as always

Fantastic as always

Just Beautiful!!

Just Beautiful!!

Beautiful hotel! From the staff to the services to cleanliness all around 5* excellent!!

Beautiful hotel! From the staff to the services to cleanliness all around 5* excellent!!

it was beautiful

it was beautiful

Great hotel, but the quality of service doesn’t meet the standard it should for a premier hotel

Great hotel, but the quality of service doesn’t meet the standard it should for a premier hotel

The staff is amazing.

The staff is amazing.

Service

Service

Highly recommended

Highly recommended

Great

Great

Such a welcoming, elegant and opulent hotel. The food and drinks was divine. The pool and hot tub are a must. Felt perfectly pampered.

Such a welcoming, elegant and opulent hotel. The food and drinks was divine. The pool and hot tub are a must. Felt perfectly pampered.

We stayed here for the night with our two toddlers and everyone was very friendly. The food was good and the property was very clean.

We stayed here for the night with our two toddlers and everyone was very friendly. The food was good and the property was very clean.

However, the hotel needs to address a few things. We Booked into the Grand Classic Room (King), however, the room needs serious attention. The rooms need a serious deep cleaning. The carpets in the room were filthy. my slippers were black at the end of my stay. The shower had what looked like black mildew and looked a little worse for wear. The bedding was poor quality and not what you would expect for a 5 star hotel. The phone in my room never worked throughout my stay even after calling down to fix it. My curtains also kept falling throughout my stay Moreover, the hotel is extremely expensive for what you get. I would not expect this level of cleanliness and condition of facility for what you're paying for.

However, the hotel needs to address a few things. We Booked into the Grand Classic Room (King), however, the room needs serious attention. The rooms need a serious deep cleaning. The carpets in the room were filthy. my slippers were black at the end of my stay. The shower had what looked like black mildew and looked a little worse for wear. The bedding was poor quality and not what you would expect for a 5 star hotel. The phone in my room never worked throughout my stay even after calling down to fix it. My curtains also kept falling throughout my stay Moreover, the hotel is extremely expensive for what you get. I would not expect this level of cleanliness and condition of facility for what you're paying for.

The hotel is stunning from top to bottom and the service is second to none!

The hotel is stunning from top to bottom and the service is second to none!

I

I

Bedding and sheets were best I've ever experienced. A

Bedding and sheets were best I've ever experienced. A

Loved it !

Loved it !

Love it, second time I visited 😍

Love it, second time I visited 😍

Excellent service as always. Staff friendly and very competent. I love staying at this hotel. The epitome of hospitality and elegance.

Excellent service as always. Staff friendly and very competent. I love staying at this hotel. The epitome of hospitality and elegance.

This property is beautiful and the staff was so friendly. It’s a great location and this is the place where we will be staying when we go back to NYC.

This property is beautiful and the staff was so friendly. It’s a great location and this is the place where we will be staying when we go back to NYC.

Me encanto todo. Solo se tardan en recepción para encontrar reservación

Me encanto todo. Solo se tardan en recepción para encontrar reservación

It is an over the top amazing property with excellent service

It is an over the top amazing property with excellent service

Lovely place. Staff is amazing

Lovely place. Staff is amazing

Drilling started at 9 am… people want to rest!

Every thing was EXCELENT!

Excellently designed compact rooms make the most of the spaces. Lap pool and spa are a real treat.

I had the best time. Hotel is definitely an experience.

Walking distance to Rockefeller plaza and many shops/restaurants. Very nice spacious rooms and friendly staff. Very romantic and boutique feeling. Showers were amazing. Would stay again.

music from adjacent empty room was left on all night and source not determined until following morning. terrible night sleep as result. Unacceptable noise from adjacent room TV

The staff dropped my birthday cake and I’m still upset about this like I still can’t even believed it not only that I got stuck in the elevators with the doors half closed I had to record it because my experience was just bad .

Very nice luxury hotel, excellent

Small rooms but exquisitely appointed! Staff provided excellent service!

Stunning hotel with excellent staff

Best hotel in New York

Exquisite experience! The staff is truly remarkable, effortless in their duty to satisfy guest requests.

Far and above, one of the best hotels we’ve stayed. The attention to detail and the quality of materials used from linen to amenities made the difference. It’s definitely an expensive hotel but you get what you for! Will definitely revisit on our next trip to NYC.

Best in New York by far…service second to none

I personally like Baccarat for a variety of reasons which is why this was the second time we’ve stayed there. The location is perfect, walkability, luxe, and food is great. The doorman and bellman are honestly a joy to encounter. The rest of the staff could take some pointers from them in terms of friendliness. There were some hiccups in service from the staff that seemed a bit off but in totality, I was happy with our stay.

Good shopping area

The service was amazing.

Elegance and perfection all around!

Our stay at Hotel Baccarat was such a treat! It has beautiful rooms, a fabulous restaurant, and friendly and helpful doormen and staff. Everything the hotel offers is chic and refined, with exquisite attention to detail. My daughters and I loved our stay.

Awesome hotel at great location

Beautiful and clean

Excellent hotel

The baccarat Crystal throughout the hotel was simply stunning.

Beautiful property. Clearly understaffed

We enjoyed our stay. Only thing missing was a coffee maker in the room. Check in was a bit clunky but staff were great over all. Would return.

I absolutely adore this hotel, I stay here every time in NYC. They got a 3 star instead of 5 star because the lady checking me out was incredibly rude and barely spoke two words to me. If she cared to ask me how my stay was, I would have shared that two amenities I enjoy when staying here before were missing this time. The house car that drops you off within a few miles of the hotel, and the free mini bar snacks/chips/cookies were both present a few years ago but not now Sept 2021. When I asked about the house car, they said "unfortunately due to COVID we don't offer this". If I can take a taxi in covid, or an Uber XL in COVID, why can't you offer a house car service with a masked guest of the hotel? Other than the rude service on checkout - pros are incredibly location, stunning room, stunning property, comfy bed, noise proof (so quiet at night), beautiful toiletries and spa. Food (in room dining) was exceptional.

Stunning! Friendly!

Room was not beautiful as in the pictures.It was small.Beds are very small,even with a kid you can not sleep comfortable.Wi-fi was very bad.Breakfast is served in the room and it was very expensive.Location is perfect.Walking distance to everywhere.