Aloft by Marriott Manhattan Downtown - Financial District

Disappointing

Clean, friendly staff Location in a marginal neighborhood. Rooms are very small.

Very good

Clean! Comfy bed! Close to the train station and food, shopping near by. I would most def stay again! No complaints

Clean room, professional staff

Bad

When we arrived at 4:00 PM, the AC was not cooling. I notified the front desk and was told an engineer would address it. After returning around 9:30 PM, the AC was still not working. At that point, we also discovered the sink and shower water were scalding hot and unusable. Staff sent an engineer, who was able to fix the AC, but the hot water issue was not resolved until the following day. We continued to experience intermittent overheating water throughout our three-night stay. The room also did not appear to have been thoroughly cleaned upon arrival, and all towel hooks had been removed from the bathroom, leaving exposed holes and mounting hardware behind. For the price paid, I expected the basic amenities and room condition to meet a higher standard. The bright spot was the staff. Everyone we interacted with was pleasant, professional, and genuinely tried to help. They did their best to make up for what appeared to be a poorly maintained facility.

The AC was not working properly but other than that everything was wonderful

Disappointing

Bad

Good

Exceptional

Great value

Very good

Tacky lifts needs a serious cleaning effort,same for reception area carpets.. First impressions not good!!

The room was really nice and housekeeping maintained it well. But the elevator looked dirty and not well maintained. The night staff wasn’t very friendly/ helpful either.

Staff was extremely helpful at every turn. Love staying here while visiting my daughter in college. GM was a delight!

Very good

Good

Exceptional

Lobby is tiny but has decent amenities (paid snacks and free “fancy” water). Elevators are super sketchy. Room itself was clean. Air conditioning very unreliable. At times our room was very very hot. Do not recommend this hotel for those travelling with young children as the rooms are very small. Very easily accessible to multiple trains. 24 hour CVS around the corner. Walking distance to Southstreet Seaport.

Exceptional

Very good

No crib delivered as requested. No crib

No crib delivered as requested. No crib

Location Under construction. The use of Febreeze in the rooms was overwhelming and gave me a headache.

Location Under construction. The use of Febreeze in the rooms was overwhelming and gave me a headache.

Not bad overall. Kinda get what you pay for.

Easy to pull up and unload luggage. 24-hour helpful and friendly staff. Neat and tidy room, compact but clean and functional with sensible 11am check-out time. Good value and right next door to shops and restaurants, and walking distance to the nearby car-park. Also, free hot beverages for guests in the lobby. The jackhammer and drilling noise from the building site next door at 8.00am which couldn't be blocked out even with the double-glazing. And overnight parking was very expensive at $55, where the parking assistants insisted that ONLY they could actually park the car when I would have preferred to do it myself to avoid possible damage that the rental company could then bill me for. Also, when we drove back to the hotel to collect our luggage, the pull-in space was occupied by a large SUV that had been parked there for at least a couple of hours, thus obliging others to risk parking on double-yellows nearby. Staff should keep that space clear perhaps?

Easy to pull up and unload luggage. 24-hour helpful and friendly staff. Neat and tidy room, compact but clean and functional with sensible 11am check-out time. Good value and right next door to shops and restaurants, and walking distance to the nearby car-park. Also, free hot beverages for guests in the lobby. The jackhammer and drilling noise from the building site next door at 8.00am which couldn't be blocked out even with the double-glazing. And overnight parking was very expensive at $55, where the parking assistants insisted that ONLY they could actually park the car when I would have preferred to do it myself to avoid possible damage that the rental company could then bill me for. Also, when we drove back to the hotel to collect our luggage, the pull-in space was occupied by a large SUV that had been parked there for at least a couple of hours, thus obliging others to risk parking on double-yellows nearby. Staff should keep that space clear perhaps?

How clean and QUIET. Nothing to dislike.

How clean and QUIET. Nothing to dislike.

Exceptional

Very good

I didn’t like how the property cancel my reservation after speaking to me and telling me I was find and my reservation was confirmed

The staff were exceptional and the bed and pillows were super comfy N/A

Superb

We arrived very early on Friday and were allowed to check our bags in till our room was ready. This allowed us to venture out into the city and do some shopping and sight seeing. We came back and it did take a few minutes, but we were finally able to check in to our rooms. The staff was very helpful and the overall cleanliness of the room was in great shape. For what we needed the room it was perfect. Saturday night it was a little loud but it was due to the bar across the street and no one at hotels fault for that. It is in the older part of Manhattan, so the streets are very narrow and you can hear street noise. The good news was we were so tired from our adventures that this did not affect us. If you do have small children it could though. As when the police came by with sirens on you could hear it very loud and clear.

Nothing Customer service ; Booking a room. Lied about early check in times, can’t wait in lobby even though you have a room there before check in. No refund given

The room is clean and comfortable. I love the location at the financial district because it offers a lot of restaurants and the subway with various lines is close by. The room is small, but that is New York.

Nothing. I was in a car accident the day of check in and asked for a refund, willing to show proof of said accident that left my car unable to be driven and the staff decided to decline it because my card was already on file. I tried emailing and calling numerous time to talk to someone, but to no avail. That is extremely bad business and I will not be staying again. Also, the staff never picked up the phone. I called numerous times, to never get someone to pick up the phone. And when they picked up for the “Booking” personnel that was trying to help me, they were rude and short with him as well and hung up on him also.

Clean rooms, friendly staff.

Great location, easy access to subway, room was a good size and extremely clean. Definitely recommend

The room was decent and though small and comparison. There really was not storage as I am one of those guests that likes to fully unpack their luggage. However very convenient to subway and had plethora of food places near. Definitely a hotel I can stay at again for a impromptu weekend getaway as this what my stay was.

I loved the location and convenience to the subway/restaurants! There was a small homeless issue outside the first few days, but was resolved!

Location, room and staff were all amazing Nothing we found we didn’t like

Good location, nice staff, clean rooms. I asked for adjoining rooms as we were traveling with children. This was not honored. We did get to very small rooms that were close.

The shape of the room was strange. There was no mini fridge to store our leftovers.

The staff and the room was very clean

The staff started harassing me about payment four days before check in even though I selected pay at property. Then while I was in transit they said they DO NOT TAKE CASH which is a lie from hell ! So I rebooked through Expedia another hotel. Everyone was copied on the harassment emails even the hotel manager who allowed such harassment. Marriot at some properties is a joke. Their employees don’t care and want to make your stay difficult. I ended up at Wyndham which was lovely.

Tv was t working, made a complaint nothing was fixed.

Worst experience I've ever had via Expedia or with any ALoft of Marriot hotel ever.

Solid, no frills hotel. Very clean. Good location.

Location Toiletries seemed used/opened. Gym was in the basement felt a bit uncomfortable going down by myself.

Housekeeping was very professional. Very accommodating No extra sheets were given but no other complaints

Parking was the only issue. Even with the validation stamp you still had to pay an Extra $45 on top of it. Other than that Great property. Friendly staff.

No complaints.

Good location for manhatan visit. Clean room, good wifi,

great staff and great locations everything is good

Complimentary water was nice. convenient to public transportation

The staff was very polite

The location, price and the staff

Great location and clean. There were issues with the heat in the room. We called downstairs to report it and no one answered the phone. The next day when we checked out, we told them about the problem. They apologized and said someone would reach out. No call yet and it’s three days since we checked out.

Location As someone who frequently travels across Asia, I was genuinely surprised by the lack of hospitality at this price point. While the hotel wasn’t significantly cheaper than others, the experience felt noticeably lacking. Beyond a brief welcome on the first day, there was little to no sense of service or attentiveness throughout the stay.

Location. So close to Fulton St. easy peasy. Nothing I didn’t like, the property is a bit dated, but value for your stay, it matches. Can’t complain.

I had no idea it’s proximity to subways and to all these sites downtown, so that was incredible, and the hotel itself was very cheek and the perfect in New York style place to stay! I guess. The only thing I would say is they could offer a continental breakfast, very late, and a little more coffee options, but not much was wrong.

Fantastic staff The heating system in to room was incredibly loud and kept me awake. Without it it was too cold in the room but with on it was crazy loud…

The room was mostly clean and the shower had good water pressure. Upon arriving at 1:30pm, we were told that our room was ready but could only check-in before 4:00pm if we paid an additional $100 fee. That told us immediately that customer service was a low priority and money was the highest priority. Then, upon arriving in our room at 4:00pm, we found it to be incredibly small and warm. The thermostat was set to 65 degrees but my own travel alarm/thermometer showed the room as being around 76-77 degrees. The bathroom had only a sliding door that made noise if you opened or closed it. But worst of all was that the tiny luggage cabinet could only accommodate one carry-on suitcase. Our standard-sized suitcase was too wide, which meant that it had to be lain on the floor pathway, blocking access to the front door and bathroom. (Nowhere else on the floor was wide enough either, since the bed went right up to within 2 feet of the room walls. While the shower pressure was very good, the pink mildew/mold on the shower wall was concerning. Later in the evening, when we walked into the lobby, the person at the reception desk never looked up from their phone to greet us or say hello. We could have been anyone off the street walking in and they didn’t care… which did not make us feel safe. This is the first time I’ve visited a Marriott hotel and left knowing that nothing could convince me to come back to this hotel again.

Front desk staff were phenomenal!

Great location a 200 feet from a subway entrance. Clean room. Comfortable. Quiet. Recently renovated. Gathering space included a pool table. Ability to store luggage was a HUGE convenience. Friendly and attentive staff.

The view I had was amazing

Wonderful stay at this hotel. Great location, friendly staff and very clean. Very quiet. Would definitely stay here again.

Clean room, great staff!

Enjoyed the stay

The ladies at the front desk were so awesome and so helpful! 10/10 recommend.

City view

City view

It was good. But the beds have no blankets, only sheets. Had to use my coat as a blanket. Its winter.

It was good. But the beds have no blankets, only sheets. Had to use my coat as a blanket. Its winter.

Quiet room, comfortable bed, convenient location

Quiet room, comfortable bed, convenient location

Friendly staff and clean room

Friendly staff and clean room

When I asked the manager (Crystal Estepa) about why it wasn’t offered, she explained that staff might forget to mention promotions because they are busy handling multiple guests. I pointed out that at the time of my check-in, it was just me, so forgetting couldn’t really be attributed to being busy. The manager then became defensive when I suggested that it may have simply been overlooked. I raised this feedback not to complain, but to help improve the experience for future guests. I recommended that the hotel put up a sign or reminder at the front desk so staff consistently mention the promotion to every guest during check-in. I feel it’s important for management to ensure promotions like this are communicated consistently, especially when it’s a small adjustment that would make the guest experience better. While I enjoyed my stay, this part of the check-in experience left me disappointed, and I hope it’s addressed for future guests.

When I asked the manager (Crystal Estepa) about why it wasn’t offered, she explained that staff might forget to mention promotions because they are busy handling multiple guests. I pointed out that at the time of my check-in, it was just me, so forgetting couldn’t really be attributed to being busy. The manager then became defensive when I suggested that it may have simply been overlooked. I raised this feedback not to complain, but to help improve the experience for future guests. I recommended that the hotel put up a sign or reminder at the front desk so staff consistently mention the promotion to every guest during check-in. I feel it’s important for management to ensure promotions like this are communicated consistently, especially when it’s a small adjustment that would make the guest experience better. While I enjoyed my stay, this part of the check-in experience left me disappointed, and I hope it’s addressed for future guests.

Disappointed… the bar was closed and there are no restaurants on site. Hotel rooms are tiny . And they need comforters on the beds, especially during the winter time!

Disappointed… the bar was closed and there are no restaurants on site. Hotel rooms are tiny . And they need comforters on the beds, especially during the winter time!

accommodations were fine. But had a hidden tax charge that came after the fact. Did anyone else get this ?

accommodations were fine. But had a hidden tax charge that came after the fact. Did anyone else get this ?

yes

yes

What a disappointing experience. I connected with staff about a broken window, one hinge not connected at all so if you open it, the window could literally fall on you. Their pool table was completely falling apart; the pocket would fall to the ground if you made a ball in. Spoke with staff and have still not received a resolution almost a week later. Instead I received an email that was addressed to another guest who they offered more to. The customer service here really needs to improve. Subpar for what I know this brand to be.

What a disappointing experience. I connected with staff about a broken window, one hinge not connected at all so if you open it, the window could literally fall on you. Their pool table was completely falling apart; the pocket would fall to the ground if you made a ball in. Spoke with staff and have still not received a resolution almost a week later. Instead I received an email that was addressed to another guest who they offered more to. The customer service here really needs to improve. Subpar for what I know this brand to be.

All coditions were excellent.The hotels in that area including the Moxy are high quality

All coditions were excellent.The hotels in that area including the Moxy are high quality

Yes

Yes

1. The king bed is too large for the space....there is very little space on the sides to access the bed from the side. 2. The bathroom door does not close properly and water leaks onto the toilet floor whenever I showered. 3. The Air conditioner / Heater makes a very loud sound every time it cycles on and continues to be loud till it cycles off. 4. The room was too dark, it needs more lighting, expecially in the area of the TV center.

1. The king bed is too large for the space....there is very little space on the sides to access the bed from the side. 2. The bathroom door does not close properly and water leaks onto the toilet floor whenever I showered. 3. The Air conditioner / Heater makes a very loud sound every time it cycles on and continues to be loud till it cycles off. 4. The room was too dark, it needs more lighting, expecially in the area of the TV center.

Great service

Great service

the hotel is being remodeled as we were staying making it unconfortable

the hotel is being remodeled as we were staying making it unconfortable

Yes

Yes

Great hotel

Great hotel

:)

:)

Alex, who checked us in, was a delight. He was so kind and helpful during our interaction and had a very positive attitude. The room was clean and a good size for NYC. In addition to the coffee amenities in the room there were also coffee amenities in the lobby.

Alex, who checked us in, was a delight. He was so kind and helpful during our interaction and had a very positive attitude. The room was clean and a good size for NYC. In addition to the coffee amenities in the room there were also coffee amenities in the lobby.

Great room, everything was clean and super nice!

Great room, everything was clean and super nice!

Anna was amazing

Anna was amazing

Great location. About 2 blocks from Fulton train station. 15 minutes by train to Time Square. Rooms where clean and modern. Friend staff at the hotel.

Great location. About 2 blocks from Fulton train station. 15 minutes by train to Time Square. Rooms where clean and modern. Friend staff at the hotel.

Everything was okay

Everything was okay

The back porch was under renovation but for an overnighter, it's clean comfortable and comfy bed. Check in was smooth and efficient.

The back porch was under renovation but for an overnighter, it's clean comfortable and comfy bed. Check in was smooth and efficient.

My bed was clean and the shower was very nice. Amenities minimal but that's fine. There were some dusty corners if you looked closely but it was a good stay. If other guests were being loud, you could hear it in the room! The staff was friendly and helpful.

My bed was clean and the shower was very nice. Amenities minimal but that's fine. There were some dusty corners if you looked closely but it was a good stay. If other guests were being loud, you could hear it in the room! The staff was friendly and helpful.

The entire facility was very clean. Good place for a nights rest. Staff extremely friendly and helpful. The room was smaller than I expected though well designed for efficiency. The hotel is a modernized boutique facility, I enjoyed the place good base camp. Though the hotel has some breakfast items for sale I would suggest several of the close by restaurants/ bagel/pizza places for food. There bar was not opened yet, adjoining a comfy lounge and patio area. Not sure how important that would be as there are many pubs in the area. The neighborhood has a family friendly feel.

The entire facility was very clean. Good place for a nights rest. Staff extremely friendly and helpful. The room was smaller than I expected though well designed for efficiency. The hotel is a modernized boutique facility, I enjoyed the place good base camp. Though the hotel has some breakfast items for sale I would suggest several of the close by restaurants/ bagel/pizza places for food. There bar was not opened yet, adjoining a comfy lounge and patio area. Not sure how important that would be as there are many pubs in the area. The neighborhood has a family friendly feel.

The hotel location is great. The employees were also great but as far as the hotel room. Had no heater which was super cold at night. The bathroom shower kept flooding. No room to put any of your belongings.

The hotel location is great. The employees were also great but as far as the hotel room. Had no heater which was super cold at night. The bathroom shower kept flooding. No room to put any of your belongings.

The room was super hot because I don’t know why they do a “winter mood” and the outside temprature is just around 60-70 F. We have 4 people in a room and we could not sleep at night because it is humid and hot, tha AC was only at 65F and can not goes any lower cause it is a “winter mood” like they said. The actualy tem in a room is 85F and it feel like I slept at the room with broken AC. Btw it is not worth the penny. Don’t stay here

The room was super hot because I don’t know why they do a “winter mood” and the outside temprature is just around 60-70 F. We have 4 people in a room and we could not sleep at night because it is humid and hot, tha AC was only at 65F and can not goes any lower cause it is a “winter mood” like they said. The actualy tem in a room is 85F and it feel like I slept at the room with broken AC. Btw it is not worth the penny. Don’t stay here

The staff was friendly

The staff was friendly

Good location near subway stations, restaurants and droug stores

Good location near subway stations, restaurants and droug stores

Nice cozy hotel with transportation

Nice cozy hotel with transportation

Loveedddd the staff they made my experience amazing

Loveedddd the staff they made my experience amazing

I’ve stayed here before on an higher floor and had a much better experience than this most recent stay. Room was clean and nice but bathroom was tiny and kept hitting myself on shower door handle when using the room. Hallway carpet was noticeably stained and either needs to be cleaned or replaced. Other guests were in and out all night, slamming doors and having entire conversations in the hallway as if they were in their own home. Got very little sleep.

I’ve stayed here before on an higher floor and had a much better experience than this most recent stay. Room was clean and nice but bathroom was tiny and kept hitting myself on shower door handle when using the room. Hallway carpet was noticeably stained and either needs to be cleaned or replaced. Other guests were in and out all night, slamming doors and having entire conversations in the hallway as if they were in their own home. Got very little sleep.

The room and hotel itself were satisfactory, and the rates on Expedia were good. However, my experience was ruined by the way staff handled an important package that had been delivered to the property for me. The front desk could not locate it and told me to speak with the supervisor, who then directed me to email the operations manager. Unfortunately, the manager never responded. This lack of care, accountability, and follow-through left me without essential items I needed for my trip, and I could not replace them in time. To make matters worse, each time we passed the front desk, staff avoided eye contact, which only reinforced my impression of guilt and indifference. While the accommodations met expectations, the unprofessional handling of my package and the dismissive attitude of the staff left me with a very negative impression. Sadly, this bad experience put a huge damper on what should have been an enjoyable stay.

The room and hotel itself were satisfactory, and the rates on Expedia were good. However, my experience was ruined by the way staff handled an important package that had been delivered to the property for me. The front desk could not locate it and told me to speak with the supervisor, who then directed me to email the operations manager. Unfortunately, the manager never responded. This lack of care, accountability, and follow-through left me without essential items I needed for my trip, and I could not replace them in time. To make matters worse, each time we passed the front desk, staff avoided eye contact, which only reinforced my impression of guilt and indifference. While the accommodations met expectations, the unprofessional handling of my package and the dismissive attitude of the staff left me with a very negative impression. Sadly, this bad experience put a huge damper on what should have been an enjoyable stay.

Nice room. Nice staff.

Nice room. Nice staff.

Staff was really great though, everyone top notch, very friendly, helpful and accommodating.

Staff was really great though, everyone top notch, very friendly, helpful and accommodating.

Everything went well, great location

Everything went well, great location

The staff members were very friendly and helpful. It’s a cool and comfortable place.

The staff members were very friendly and helpful. It’s a cool and comfortable place.

La habitación incluyendo el baño, no estaba totalmente limpio.

La habitación incluyendo el baño, no estaba totalmente limpio.

Don’t stay here

Don’t stay here

Check in was a breeze and everyone was kind and cordial.

Check in was a breeze and everyone was kind and cordial.

We loved the room, everything was very clean.

We loved the room, everything was very clean.

There was no parking on the street or parking validation

There was no parking on the street or parking validation

Friendly service

Friendly service

Nice enough place, but kind of mediocre for a Marriott

Nice enough place, but kind of mediocre for a Marriott

Excellent

Excellent

Everything was clean, The main issue to me is that you and every other hotel really need to have a line item on your bill for tipping the ones that do the work . And make it convenient to do upon checkout

Everything was clean, The main issue to me is that you and every other hotel really need to have a line item on your bill for tipping the ones that do the work . And make it convenient to do upon checkout

The property was clean and fairly updated. The shower had a bit of a slow drain, but not bad. There was no card reader to get into the lobby after hours. You have to ring the attendant. If the attendant was not at their desk you have to wait.

The property was clean and fairly updated. The shower had a bit of a slow drain, but not bad. There was no card reader to get into the lobby after hours. You have to ring the attendant. If the attendant was not at their desk you have to wait.

Very helpful and friendly staff. Rooms were comfortable. Great location and easy walk to several subway stops, restaurants, WTC, and other attractions.

Very helpful and friendly staff. Rooms were comfortable. Great location and easy walk to several subway stops, restaurants, WTC, and other attractions.

They tried charging me $125 pet fee per night when the website says $50 per pet per accommodation. I only had 1 pet. Also, they did not deliver the promised amenities like dog toy treat etc. Only received a pair of towels for my 2 night stay. Charged an extra fee of $150 for “pet clean fee”

They tried charging me $125 pet fee per night when the website says $50 per pet per accommodation. I only had 1 pet. Also, they did not deliver the promised amenities like dog toy treat etc. Only received a pair of towels for my 2 night stay. Charged an extra fee of $150 for “pet clean fee”

Clean room, dirty window looking out. Bottom sheet on bed is unable to be securely tucked in on sides and isn't long enough for the bed to the end..very annoying, but clean..great pillows. No refrigerator in room. Nice staff.

Clean room, dirty window looking out. Bottom sheet on bed is unable to be securely tucked in on sides and isn't long enough for the bed to the end..very annoying, but clean..great pillows. No refrigerator in room. Nice staff.

I enjoyed my stay at the property. Everything that I wanted to do was within walking distance. I would definitely recommend this property for anyone who is wanting a smooth stay with plenty of amenities.

I enjoyed my stay at the property. Everything that I wanted to do was within walking distance. I would definitely recommend this property for anyone who is wanting a smooth stay with plenty of amenities.

Enjoyed my stay. Clean and convenient!

Enjoyed my stay. Clean and convenient!

The room was clean, and I had a great stay. Room service made sure my room was always clean as well!

The room was clean, and I had a great stay. Room service made sure my room was always clean as well!

Room amenities were alright and was clean, close to City Hall Park.

Room amenities were alright and was clean, close to City Hall Park.

Great location with proximity to Ground Zero and the Brooklyn Bridge.

Great location with proximity to Ground Zero and the Brooklyn Bridge.

You get a clean good sized room and good basic service for a good price. Great staff. Area is great for cheap eats.Gym is small. It has enough equipment for a good workout as.long as there aren't more than 2-3 people.

You get a clean good sized room and good basic service for a good price. Great staff. Area is great for cheap eats.Gym is small. It has enough equipment for a good workout as.long as there aren't more than 2-3 people.

Spacious room in downtown area

Spacious room in downtown area

Will be staying there again !

Will be staying there again !

Great place to stay in the financial district area.

Great place to stay in the financial district area.

Ran out of hot water on two separate days. Mirror fell off door. Shower door leaked all over the floor and nothing was done or said even though we complained about it for days.

Ran out of hot water on two separate days. Mirror fell off door. Shower door leaked all over the floor and nothing was done or said even though we complained about it for days.

There was renovation going on, so the lobby was not that nice

There was renovation going on, so the lobby was not that nice

Was a bit soft and the room had an odd smell. Otherwise very nice and great value

Was a bit soft and the room had an odd smell. Otherwise very nice and great value

Smaller than expected: "European" Othwrwise not a bad stay. Great location for access to transit.

Smaller than expected: "European" Othwrwise not a bad stay. Great location for access to transit.

The hotel was in a good location, but the street it is located on is one-way and small. The room was small, and the bed took up most of the real estate. there was no mini fridge in the room. I would stay again if it were a final option.

The hotel was in a good location, but the street it is located on is one-way and small. The room was small, and the bed took up most of the real estate. there was no mini fridge in the room. I would stay again if it were a final option.

I feel that reception can be friendlier when greeting or assisting guests. You'd have to come and talk to them before they can attend to you. There is less to none anticipation of guest needs. Especially to those who are not fluent in english, approaching the reception may be a little intimidating for them.

I feel that reception can be friendlier when greeting or assisting guests. You'd have to come and talk to them before they can attend to you. There is less to none anticipation of guest needs. Especially to those who are not fluent in english, approaching the reception may be a little intimidating for them.

I had a terrible check in experience at this hotel.

I had a terrible check in experience at this hotel.

I couldn’t stay in my room the first night due to a pipe busting in my room. This after my flight got delayed twice. I had go stay in a holiday inn which is not a near as nice as the aloft.

I couldn’t stay in my room the first night due to a pipe busting in my room. This after my flight got delayed twice. I had go stay in a holiday inn which is not a near as nice as the aloft.

The shower leaked constantly after every shower, so we would have to ask for many towels to keep the floor from flooding. The bed in the room was not the same as what I booked and the room didn’t even have a fridge. The staff was okay, there was only friendly faces when we left the hotel. Area is great and near a lot of shopping spots, but difficult to locate for Ubers.

The shower leaked constantly after every shower, so we would have to ask for many towels to keep the floor from flooding. The bed in the room was not the same as what I booked and the room didn’t even have a fridge. The staff was okay, there was only friendly faces when we left the hotel. Area is great and near a lot of shopping spots, but difficult to locate for Ubers.

Great location near the Diageo office. The room was cozy and quiet!

Great location near the Diageo office. The room was cozy and quiet!

No bar used to store construction equipment. Unhelpful staff.

No bar used to store construction equipment. Unhelpful staff.

Lovely

Lovely

Great location

Great location

Wonderful property with great location. Staff was very friendly and helpful. Will stay again for sure

Wonderful property with great location. Staff was very friendly and helpful. Will stay again for sure

There was mold all over my window that I couldn’t even see anything outside from my room

There was mold all over my window that I couldn’t even see anything outside from my room

Firstly there's a lot of work in the street, and so a lot of scaffolding to duck and dodge. Secondly there was a constant hum in the room. We turned off the A/c, to make sure it wasn't that. We thought that it may have been something associated with the building work going on in the street. But on further investigation, and going up to the top floor in the stairwell. It became obvious that the noise was coming from the roof of the hotel itself. Not sure if this is the Buildings A/c unit, or something else. But it was sending the vibration noise through the building. We were on the 13th floor (of 17) and if we were to stay again, I'd want to be on the 10th floor or less, just to avoid the noise.

Firstly there's a lot of work in the street, and so a lot of scaffolding to duck and dodge. Secondly there was a constant hum in the room. We turned off the A/c, to make sure it wasn't that. We thought that it may have been something associated with the building work going on in the street. But on further investigation, and going up to the top floor in the stairwell. It became obvious that the noise was coming from the roof of the hotel itself. Not sure if this is the Buildings A/c unit, or something else. But it was sending the vibration noise through the building. We were on the 13th floor (of 17) and if we were to stay again, I'd want to be on the 10th floor or less, just to avoid the noise.

Bed was amazing and it is at a perfect location.

Bed was amazing and it is at a perfect location.

Didn’t like it

Didn’t like it

Starting off was a little rocky as we were put into a smaller room than what we paid for. We spoke to front desk the first night and were not given any viable accommodations. Which was upsetting. The next morning, however, morning staff was more than accommodating and was able to fix the room issue which I appreciated. The area was clean, all staff nice and amazing. Loved the location.

Starting off was a little rocky as we were put into a smaller room than what we paid for. We spoke to front desk the first night and were not given any viable accommodations. Which was upsetting. The next morning, however, morning staff was more than accommodating and was able to fix the room issue which I appreciated. The area was clean, all staff nice and amazing. Loved the location.

Good value. Great staff. Clean as can be.

Good value. Great staff. Clean as can be.

Shower was not clean.

Shower was not clean.

Staff was amazing and took care of my needs each time and a grateful for their hard work. Would love to return and recommend this place to anyone who is looking for a place to stay.

The hotel has a good accessibility. Room size is small. But the hospitality is totally gone for a toss. The manager Mr. Crystal Estepa fraudulently charged my credit card Rs.2500 more than a month after my stay was over, that too without any prior permission. Sadly when you travel back to other country there's no way you can recover your money. They wont accept money through pre paid travel cards. And once they make any payment through your credit card then God help you. They will store its entire info and charge you anytime after you leave the place even if you clear your dues.

Stole my money!

It wasn’t that great

Aloft was amazing for us. This is our second time visiting New York City and for the winter this hotel was perfect. Location, food, and most importantly the staff was amazing.

Plenty to do in and out !

Staff was friendly & professional. Room was comfortable & in excellent condition.

Convenient location for my business trip. Room was a bit small but well equipped and clean. Front desk staff was very helpful and friendly

Excellent

Great hotel with really nice staff. Definitely a great area with a lot of options for dining, bars and walkable access to a lot of places. Would definitely recommend!

We were only here for 2 days but it was great!

We stayed for Christmas. The location of the property is what stood out for me! It very accessible from and to other parts of the city! Also Valiesha is great!! :)

Perfect location, 3 subway lines are accessible with a very short walk. Lively neighborhood with a good variety of bars and restaurants. The room is well kept, the shower is very hot, the bed is comfortable. What I didn't like was the duvet and the bed sheets in general because they come undone too easily. The carpeting like most hotels turned my white socks gray, so bring slippers.

This is an excellent location. Although it is basic, it was exactly what we needed.

The area is very nice and close. It is close to the metro station. The room was very good and clean. The stuff was always kind and they helped us. Im gonna come again for sure.

This hotel was somewhat below standards for any property under the Marriot brand. Our room was cold, complementary supplies were always out, and no bartender on staff either of the nights we stayed there. Would not recommend.

Staff was very accommodating and friendly. Very clean rooms and I loved the “welcome Tiffany” touch on the TV screen when I walked in.

Bathroom was nice. I reserved a king bed and was given a queen. I spoke to someone at the desk after the first night and he insisted I was incorrect. We slept poorly given the smaller mattes. Sheets did not include a fitted sheet so the bottom sheet popped loose the first night. We had no maid service and the towels were of poor quality.

Love my stay

It was a very convenient/ walkable location. I recommend

I only stayed one night but the room was perfect. Nice modern design, very clean, enough space for me to move easily around the room, and a bed that was super comfy. The staff at the front desk was very welcoming and friendly. The staff that I encountered in the elevator were also incredibly friendly. I checked in a bit early and was pleasantly surprised to see that my room was already ready. The location is perfect and centrally located to major subway stops and a quick walk to food and shops.

We have stayed here previously due to the location and reasonable price. Staff was super friendly this stay, and the hotel is very convenient to the subway, local attractions such as the World Trade Center and the Oculus. Many food choices and shopping choices near the hotel. The room was clean, our nights were wonderfully quiet and comfortable. I appreciate the fitness room with clean, well working machines. Will stay here again!

Felicia and Alex went out of their way to make sure I had everything I needed during my stay. I was on crutches and they helped me with so many things.

My stay was great in a convenient location...manager on duty was very helpful....with it being a solo stay room was just right for me...will definitely consider this location when i come back

Here are the things you should know about before you book this hotel. One, they will charge you days before your actual trip so be ready for that banking statement. Two, the location is in a VERY sketchy alleyway. I as a woman did not feel safe whatsoever in such a location that so dark, filled with trash, and sewer. Three, service overall is very bad. The hallways smelled of weed and they have a place downstairs for utensils (which are never stocked) and one lone microwave that barely works. 4, the WiFi goes out occasionally so dont expect to have it all the time. Overall just be careful and make sure you know what you’re getting into before booking here.

We enjoyed everything about our stay m.

Enjoyed our stay

Nicer than I expected and convenient to where I was visiting friends. Very nice staff. Would definitely come back.

love it

Aloft Manhattan Downtown was a great stay, they were very accommodating and very attentive upon arrival. Staff was all around great. The location was excellent and was located across a sports bar which was convenient. There are also many restaurants, bars, and Starbucks around the area. I would come back and stay here again. It looks like Moxy has some competition.

A great location. Very walkable. We loved that the Brooklyn Bridge was so close. The bar right across the street was an added plus.

Nice hotel in Downtown area!

Good price for the location. Room quality and experience was fine. The street it’s on is kind of run down and smelly though.

Great location. Walkable to restaurants/ stores and close to transportation

Staff was very friendly. Room was clean and shower was nice.

Great location in Financial district. Room was confy with a great bed.

Loved the staff! Thank you!

Excellent stay, good amenities, sleek decor

I loved this hotel , everything was great including the service !

Great

Staff was very helpful, my sister sent a birthday cake and they delivered it to the room and let me use their fridge to store the cake. They also brought up an air mattress I requested. And fixed the bathroom door immediately.

Good

Construction in general smelly rooms and leaky shower doors

Safe didnt work in the room, asked for it to be fixed and wasnt

Staff is the greatest!

It was clean and not too far from everything.

Very convenient. Ask for a high floor room.

Really nice downtown hotel with a wonderful staff. Walking distance to Chinatown, Little Italy and Soho. Recommended for a nice quiet NYC stay.

Bar wasn’t open because the bartender called out. Information hard to get from support staff that didn’t speak English. Weird noise coming from the air conditioning unit.

Good location, don’t expect anything else