17John

We loved hanging out in the guest lounge as well. It was thoughtfully curated for relaxation! Any requests we had from front desk were quickly attended to by the great staff! We will be back!

Amazing staff. Very helpful. Everywhere was clean and the gym was great

The place is okay. But not a 4 star hotel. Sofa bed is good for kids and not for adults.

The air conditioning the room is very noisy and often doesn't work.

Bag was thrown out

Amazing location, space and amenities.

I got bed bug bites. The staff was unfriendly the room code wasn’t correct and took a LONG time to sort out. Would never stay here again

The style of it Nothing I loved it I will stay here again

Nothing, everything was good

Great location and unit!! Everything was very clean and worked perfectly. The bed even slept pretty good especially considering I have had back surgery. We also thoroughly enjoyed the full kitchen with silverware, plates, etc. You absolutely cannot beat how nice the building/units are especially combined with how spacious the units are. It was a little hard to get additional towels/bedding but I would suggest making the request at check in since there are only 2 towels sets in a unit. They will bring them though but needs to be during housekeeping hours during the day and ordered in advance.

Prompt and efficient communication, cleanliness, facilities and location. I have no criticism of this property

The room was clean and neat, consistent with the pictures.

Really good location to walk and explore Pretty expensive for one night

Clean, comfortable and great location.

The room was set up like a studio apartment. It was excellent!

Feels well used. Cleaning costs an additional $100 which I felt was a bit excessive

Solid location and room size, booked it mainly because it was a full size hotel room. Not a full blown service hotel so I didn't mind that the front staff is just one dude. Room had a decent view, but one window was completely covered in white residue from the outside. AC is automatic, so to turn it off you have to lift this heavy metal plate. Dropped it on on my toe at night "Ouch" Code for room and door to get in is a little annoying too.

Beautiful place to stay. The neighborhood is not ideal and the staff could improve their motivation

It was so unacceptable I checked out and didn’t even stay the night and still paid, dont be fooled.

A/c didn’t work (was fixed swiftly), front door did have a latch broken, the elevators where tied up regularly as a service elevator

The rooms were perfect. Had everything you need. The property was amazing at making sure you had everything you needed and very happy to help if needed. Beds very comfortable. Gym was fantastic !

Space was extremely comfortable. Staff polite, helpful, and professional.

The property is nice and clean. Room is ok; there is also a spacious and comfortable lounge with a wellness center. We did not find bedsheets for the sofa bed upon arrival, so we had to sleep all together in the king bed (we were four guests). In addition, the coffee machine (a Nespresso) was not working, so we were unable to have our morning coffee. It was repaired the following day, but they tested the . machine with all the provided capsules leaving us without any coffee. So basically no coffee for the two days. Finally, we were only granted a late check-out until 1 pm instead of the usual 2 pm, without any explanation. Despite this, I was charged the full late check-out fee. It is also worth noting that there is no fridge available, which can be inconvenient for storing food

Great place to stay

Horrible

Location is great—easy access to subway stations. Studio is huge and felt like my NYC studio of my dreams. At first I had mixed feelings about the keyless lock entries but after the first day I appreciated not having to carry around a hotel card or key. Staff is super friendly and accommodating, especially Rose and Rachel. Walls are a little thin—sometime I could hear others on the floor talking if they were loud enough. Not a big deal—just turned up the volume on my TV.

The location was great, and there was lots of space and storage for luggage and clothes. Getting off the elevator into the construction zone, with dirt and dust. The unit was very run down with damage to furniture and bathroom. It didn’t look like it was cleaned properly, or things put back from previous guest. Not enough light in bedroom area. The biggest issue was the 6ft marble coffee table that had to be moved to use the sofa bed, which we needed to do every night. Ridiculous!

The property is under being renovated so a lot of dust on my floor. The rooms were great and the laundry facilities are free and brand new. It was looking being in an apartment. The only complaint for me was the dust from the construction.

17 John was a fabulous location. There was so much more space than I would have anticipated having previously lived in NYC. There was more than enough closet space, a perfect seating area for coffee and all the amenities in the bathroom. The entrance was beautiful and smelled like a five star hotel. The TV was not working.

Everything phenomenal, clean, safe, nice staff, easy check in and check out. It’s great.

NOT THE HOTELS FAULT BUT ENOUGH WITH ALL THE MARIJUANA SMOKE PEOPLE

Poor service, mssing/broken amenities, poor communication

As a guest I felt supported and seen by the staff my whole visit. I liked the openness and amenities. I don’t have anything I didn’t like.

I like the room it's clean, laght.

Great location. As advertised.

Large, kitchenette

Beautifully appointed, spacious suites, brand new gym, free washer dryers / all brand new state of the art. Lovely rooftop, helpful staff - everything was lovely, highly recommend.

Great experience, would stay there again.

Great hotel- great location and has amazing in room amenities

Spacious and well set up space Nice decor Very well appointed Kitchen had everything I needed and the bathroom was nice with a good shower I was glad that the windows could open a little for fresh air here and there Heating worked great Bed was comfortable It is really hard to drop off luggage with one’s own car and pick etc Parking garages around there are not open 24 h

Location was excellent. Very close to the John St subway, WTC, easy walk to Chinatown. The gym was nice, and we used the laundry facility - so nice to have available!

Spacious and the location was prime

It was all good!

It was my 7 year anniversary with my lover and I couldn’t be more happy with our stay a few bumps In the rode with our sink and tv but got fixed immediately I appreciate you Guys thank you …. I didn’t want to leave !!

So spacious and clean. Easy to access.

17 John is our favorite place to stay. This will always be our go to place.

The location was fantastic with easy access to the subway, shopping, and many New York attractions. The hotel was spotlessly clean, the elevators were quick, and the staff was exceptional—especially Genesis, who was always warm and helpful whenever we needed anything. Adam, the owner, also kindly helped adjust our reservation after a winter storm canceled our flights, which meant so much to our family. Honestly, nothing. We had a wonderful stay! Everything was beyond perfect!

Great place to stay

Great place to stay

The staff was super nice and always help if I had a question or a problem.

There was also a constant beeping sound in my room and I couldn’t sleep well because of it In addition to that There’s no housekeeping service during your stay which I found to be disappointing

The size of the apartment Noise disruption from inside the building via elevators, disturbed and woke at night both me and my child, wear and tear on the ceiling and walls, light fixtures(some bulbs were flickering, HEATING did not work at all and in the middle of winter, no access to wait in lounge when waiting for check in, uncomfortable wait as no access to toilets for 2.5 hours.

Very clean, confortable bed, good kitchen and bathroom. Excellent location, very close to the Fulton subway station (10m, actually) Nothing wrong

Most helpful, great response and appropriate solution for a problem.

Most helpful, great response and appropriate solution for a problem.

Lights in the room worked sometimes, other times didn’t. I arrived to no heating in the room and the building. That the progressed to no hot water the following day. Ongoing maintenance issues. Rug on the floor was filthy, curtain blinds disgusting and caked in food. Horrible stay, I will not stray from the Artizen hotel across the road ever again (my poor decision) I actually aim to make a claim with my bank as the stay was so awful.

Lights in the room worked sometimes, other times didn’t. I arrived to no heating in the room and the building. That the progressed to no hot water the following day. Ongoing maintenance issues. Rug on the floor was filthy, curtain blinds disgusting and caked in food. Horrible stay, I will not stray from the Artizen hotel across the road ever again (my poor decision) I actually aim to make a claim with my bank as the stay was so awful.

Excellent room sizes and great location - front desk was friendly.

Excellent room sizes and great location - front desk was friendly.

Great location. Clean room. Friendly staff. Quiet hallways for great rest.

Great location. Clean room. Friendly staff. Quiet hallways for great rest.

What stood out was the nice and informative staff members, as well as the spacious room

What stood out was the nice and informative staff members, as well as the spacious room

The room is great but it was very noisy — it’s not sound proof at all & I was on the street side which made it hard to get a good night sleep with constant noise all night. Also, there was a lot of moving around in the room above me at all hours.

The room is great but it was very noisy — it’s not sound proof at all & I was on the street side which made it hard to get a good night sleep with constant noise all night. Also, there was a lot of moving around in the room above me at all hours.

Great service!!

Great service!!

Expedia said it included breakfast. Had a restaurant and a bar. None of that was true. Updates needed in the unit. Disappointed

Great place

Great place

Very clean rooms very large rooms biggest I’ve ever seen in nyc

Very clean rooms very large rooms biggest I’ve ever seen in nyc

Everything from check in to check out was perfect. Honestly one of the best stays I've had anywhere.

Everything from check in to check out was perfect. Honestly one of the best stays I've had anywhere.

All great. Highly recommend.

All great. Highly recommend.

The front desk staff was amazing!!!

The front desk staff was amazing!!!

Great staff. Location was wonderful and the suite was perfect for an extended stay. Would highly recommend

Great staff. Location was wonderful and the suite was perfect for an extended stay. Would highly recommend

Greta room. Staff was so-so. But also great location!

Greta room. Staff was so-so. But also great location!

Room was clean, clean towels, we stayed for four days and had paper products at the front desk which was nice (didn’t need to go out and purchase). The front desk checked in with us daily to insure we didn’t need anything (another bonus), first day we had a minor issue with the heat - front desk was highly responsive and came to fix it. I highly recommend 17 John!! We will definitely stay here again.

Room was clean, clean towels, we stayed for four days and had paper products at the front desk which was nice (didn’t need to go out and purchase). The front desk checked in with us daily to insure we didn’t need anything (another bonus), first day we had a minor issue with the heat - front desk was highly responsive and came to fix it. I highly recommend 17 John!! We will definitely stay here again.

Great place to stay in the city. Spacious, modern, clean and in a great location. The only issue I had was with the coffee maker which I reported on my departure and the management team said they would fix right away. Overall a very positive experience.

Great place to stay in the city. Spacious, modern, clean and in a great location. The only issue I had was with the coffee maker which I reported on my departure and the management team said they would fix right away. Overall a very positive experience.

The staff was excellent and checked that we were comfortable and had everything we needed. The room was spotless and the hotel was steps from a subway station. We couldn’t have asked for more.

The staff was excellent and checked that we were comfortable and had everything we needed. The room was spotless and the hotel was steps from a subway station. We couldn’t have asked for more.

Loved everything !!!

Loved everything !!!

The hotel is definitely worth every cent. Clean, very comfy, great location and the staff was friendly as well as accommodating. The presidential suite was more than enough for our family of four. The Fulton train station is a few doors down. Dining options are wonderful.

The hotel is definitely worth every cent. Clean, very comfy, great location and the staff was friendly as well as accommodating. The presidential suite was more than enough for our family of four. The Fulton train station is a few doors down. Dining options are wonderful.

Great property!

Great property!

spacious rooms and attentive staff

spacious rooms and attentive staff

Our room was huge! Nice, apartments style with kitchen, 2 sitting areas and bedroom, bath. Reasonably quiet. Not your typical hotel experience...someone is on duty at all times but it is not a hotel lobby, reception area. Honestly, we asked for a pillow and it took days and multiple requests to get one. Finally my husband went to the room on the hall where the cleaning staff was based and got one. We didn't need any services and we were fine with that. But don't expect to have your beds made, etc. Convenient location....odd vibe with sort of gritte side street vibe, but never felt unsafe. Easy access to subway and all of lower Manhattan. I would stay again.

Our room was huge! Nice, apartments style with kitchen, 2 sitting areas and bedroom, bath. Reasonably quiet. Not your typical hotel experience...someone is on duty at all times but it is not a hotel lobby, reception area. Honestly, we asked for a pillow and it took days and multiple requests to get one. Finally my husband went to the room on the hall where the cleaning staff was based and got one. We didn't need any services and we were fine with that. But don't expect to have your beds made, etc. Convenient location....odd vibe with sort of gritte side street vibe, but never felt unsafe. Easy access to subway and all of lower Manhattan. I would stay again.

But, there were issues, and communication felt tacky and unprofessional (not like anything I’ve experienced before). Issues included door code didn’t work and we had to contact for an updated one. There was such a scarcity / cheap mentality of things like coffee (2 packs for a 5 night stay), exactly 2 towels for my husband and I (so don’t think of one for your hair or if one towel gets dirty), and no cleaning during stay. Most unfortunate and uncomfortable were the multiple emails that pretended to asked if we needed anything. When we asked for a one hour earlier check-in or late check-out we would be happy to pay for, that wasn’t available. Instead they pressured us to check in later than the 4pm checkin time to give the cleaning staff more time. Then we had folks at our door before check out time. They also emailed us to let them know as soon as we are out so they can come in to clean. I wouldn’t stay again because of how unprofessional and tacky this communication was. Just let us check in at 4pm and check out at 11am as we paid thousands for without all these emails to let them know if we are arriving later or leaving earlier so they can have more time to clean (though they never cleaned during our stay).

But, there were issues, and communication felt tacky and unprofessional (not like anything I’ve experienced before). Issues included door code didn’t work and we had to contact for an updated one. There was such a scarcity / cheap mentality of things like coffee (2 packs for a 5 night stay), exactly 2 towels for my husband and I (so don’t think of one for your hair or if one towel gets dirty), and no cleaning during stay. Most unfortunate and uncomfortable were the multiple emails that pretended to asked if we needed anything. When we asked for a one hour earlier check-in or late check-out we would be happy to pay for, that wasn’t available. Instead they pressured us to check in later than the 4pm checkin time to give the cleaning staff more time. Then we had folks at our door before check out time. They also emailed us to let them know as soon as we are out so they can come in to clean. I wouldn’t stay again because of how unprofessional and tacky this communication was. Just let us check in at 4pm and check out at 11am as we paid thousands for without all these emails to let them know if we are arriving later or leaving earlier so they can have more time to clean (though they never cleaned during our stay).

Huge rooms fully stocked like mini studios in the city. Staff was very friendly.

Huge rooms fully stocked like mini studios in the city. Staff was very friendly.

The room was clean, spacious and well designed

The room was clean, spacious and well designed

Room was extremely tired and cabinets and floor showed signs of water damage. The hallways leading to the rooms were dirty, and although your website said that if we wanted housekeeping we needed to give notice, it did not mention a $100 per day fee. That was unacceptable! You completely misled me, and your only offer to remedy the situation was to pay for it and ask you for reimbursement. Hotels.com has lost me as a customer over this.

Room was extremely tired and cabinets and floor showed signs of water damage. The hallways leading to the rooms were dirty, and although your website said that if we wanted housekeeping we needed to give notice, it did not mention a $100 per day fee. That was unacceptable! You completely misled me, and your only offer to remedy the situation was to pay for it and ask you for reimbursement. Hotels.com has lost me as a customer over this.

really unsatisfied with the quality of my apartment.

really unsatisfied with the quality of my apartment.

Great staff

Great staff

Very clean conditions. Room was quite spacious. Had what you would expect for an apt/hotel. Only inconvenient part was lack of parking garages in immediate vicinity given temp construction right now. Would def stay again next time im in nyc.

Very clean conditions. Room was quite spacious. Had what you would expect for an apt/hotel. Only inconvenient part was lack of parking garages in immediate vicinity given temp construction right now. Would def stay again next time im in nyc.

Stay was great, and the room was comfy. Would come back!

Stay was great, and the room was comfy. Would come back!

We booked the suite for 18 days. But at 14 days, we found out there was a rat in our room. It ate our food in the fridge because the fridge somehow opened. We asked the staffs to check it up, and they found a rat house behind the fridge. It means the rat was there the whole time we were staying. We had an 16 months, so we had to find another place with a higher price due to the picked season. Hate this NY experience so bad though the hotel refund the last 4 days to us.

We booked the suite for 18 days. But at 14 days, we found out there was a rat in our room. It ate our food in the fridge because the fridge somehow opened. We asked the staffs to check it up, and they found a rat house behind the fridge. It means the rat was there the whole time we were staying. We had an 16 months, so we had to find another place with a higher price due to the picked season. Hate this NY experience so bad though the hotel refund the last 4 days to us.

Clean room, free laundry, staff was very helpful. Room was thoroughly cleaned. Would definitely stay again!

Clean room, free laundry, staff was very helpful. Room was thoroughly cleaned. Would definitely stay again!

Apartments are just a few minutes walk from Fulton Street subway, but also surrounded by local shops and restaurants. Brooklyn Bridge is also just a few minutes walk away. Reception is manned 24/7, and were really helpful. A small problem with one of the doors in our apartment was fixed on the day reported. Recommended, and hope to return when we next visit New York.

Apartments are just a few minutes walk from Fulton Street subway, but also surrounded by local shops and restaurants. Brooklyn Bridge is also just a few minutes walk away. Reception is manned 24/7, and were really helpful. A small problem with one of the doors in our apartment was fixed on the day reported. Recommended, and hope to return when we next visit New York.

Great location for who's looking to stay on Financial District. + Laundry machines are free of use. I just don't give a 5 stars review because I thought very surprising that even during a trip of 9 nights, the hotel didn't offer any room cleaning. They offered fresh towels but if I wanted to change the sheets, I had to take care of that. + one of the receptionist could definetly use a little more kindness and smiles (all the others were great!)

Great location for who's looking to stay on Financial District. + Laundry machines are free of use. I just don't give a 5 stars review because I thought very surprising that even during a trip of 9 nights, the hotel didn't offer any room cleaning. They offered fresh towels but if I wanted to change the sheets, I had to take care of that. + one of the receptionist could definetly use a little more kindness and smiles (all the others were great!)

My room door lock was broken, when I proceeded to tell the booking staff member, Eros, he told me that building management will be up shortly. After 30 mins, I had to go downstairs and find out that the management had left for the day. Building staff and Booking staff have very poor communication because Eros had no idea what I was talking about. The supposed group chat that they have is clearly ineffective. I had to stay in a room with a broken lock and it doesn’t matter if there is a keypad, that room should have a working interior lock. As I explained to Eros as well, I’ve visited multiple establishments where they indeed had an electronic keypad and a functioning interior lock. Eros insured me that I would be moved to another room and never heard from him again regarding the matter. As a guest of your establishment, you made me feel as if my concerns were not the least bit important.

My room door lock was broken, when I proceeded to tell the booking staff member, Eros, he told me that building management will be up shortly. After 30 mins, I had to go downstairs and find out that the management had left for the day. Building staff and Booking staff have very poor communication because Eros had no idea what I was talking about. The supposed group chat that they have is clearly ineffective. I had to stay in a room with a broken lock and it doesn’t matter if there is a keypad, that room should have a working interior lock. As I explained to Eros as well, I’ve visited multiple establishments where they indeed had an electronic keypad and a functioning interior lock. Eros insured me that I would be moved to another room and never heard from him again regarding the matter. As a guest of your establishment, you made me feel as if my concerns were not the least bit important.

Air conditioning didn't work during the hottest week of the year. Promised to have it fixed but you're just speaking to a bot, there is no reception/concierge to help with issues. The worst trip.

Air conditioning didn't work during the hottest week of the year. Promised to have it fixed but you're just speaking to a bot, there is no reception/concierge to help with issues. The worst trip.

Staff was excellent. Laundry facilities were wonderful, easy.

Staff was excellent. Laundry facilities were wonderful, easy.

Will definitely visit again!

Will definitely visit again!

Had an amazing time with friends! It was close to everything we needed!

Had an amazing time with friends! It was close to everything we needed!

great property

great property

I went down to the front desk to ask if I could have some towels (no) toilet paper (yes) and asked the guy if there were some way to get in touch with him other than taking the elevator down (no phone in the room). Spoiler alert - the answer was no. When I looked surprised he just said "yeah, this place doesn't make any sense to me." I felt really bad for him. None of the common areas (like the lobby where he sits at the desk, were air conditioned and it was 90 degrees out. He said "yeah... I got my little fan though" and pointed at a desk fan. Oh, the code to my room would randomly stop working and I would have to take the elevator back down to get a new one. And the lobby smelled bad.

I went down to the front desk to ask if I could have some towels (no) toilet paper (yes) and asked the guy if there were some way to get in touch with him other than taking the elevator down (no phone in the room). Spoiler alert - the answer was no. When I looked surprised he just said "yeah, this place doesn't make any sense to me." I felt really bad for him. None of the common areas (like the lobby where he sits at the desk, were air conditioned and it was 90 degrees out. He said "yeah... I got my little fan though" and pointed at a desk fan. Oh, the code to my room would randomly stop working and I would have to take the elevator back down to get a new one. And the lobby smelled bad.

Highly recommend this property. If there was any problem, one phone call and it was immediately taken care of. Fantastic staff and hotel. Go there, you will not be disappointed.

Highly recommend this property. If there was any problem, one phone call and it was immediately taken care of. Fantastic staff and hotel. Go there, you will not be disappointed.

Could not figure out if microwave or dishwasher.

Could not figure out if microwave or dishwasher.

In regard to service, there was typically one person at the front desk, all of which seemed more akin to a doorman of an office building than a hotel. There was an overall lack of hospitality training and feeling of luxury and service that the online images portray.

In regard to service, there was typically one person at the front desk, all of which seemed more akin to a doorman of an office building than a hotel. There was an overall lack of hospitality training and feeling of luxury and service that the online images portray.

The best kept secret in FiDi! The place was huge and very well appointed. Can’t wait to go back.

The best kept secret in FiDi! The place was huge and very well appointed. Can’t wait to go back.

Clean, spacious, and well equipped, this is a great property I highly recommend!

Clean, spacious, and well equipped, this is a great property I highly recommend!

Great stay!

Great stay!

I’ve stayed here many times over the last 5 years often for a week or two at a time while the property was under different management. When the AC stopped working and the room temp climbed to 82F I expected some help. While my email communication got quick answers, I spent two sweaty nights (the windows barely open), and no offer to change rooms or otherwise provide relief despite my requests. I’ve made repeated requests to management, but now that I’ve checked out am being ghosted. The problem with these apart hotel places is when something goes wrong it feels like no one is around to help.

I’ve stayed here many times over the last 5 years often for a week or two at a time while the property was under different management. When the AC stopped working and the room temp climbed to 82F I expected some help. While my email communication got quick answers, I spent two sweaty nights (the windows barely open), and no offer to change rooms or otherwise provide relief despite my requests. I’ve made repeated requests to management, but now that I’ve checked out am being ghosted. The problem with these apart hotel places is when something goes wrong it feels like no one is around to help.

Nice place

Nice place

Rachel at the front desk refused to clean the room unless I paid $100.

Rachel at the front desk refused to clean the room unless I paid $100.

Great property and locations

Great property and locations

There was a lot of construction noise from hotel work being done during the day while I was staying. The lighting really could have been better in the room, even with all the lights on it was dim and the top bolt on my door didn't work. Overall it was a really great room, clean, large, easy to use, and a great location with the subway on the corner of the same block. Target and Whole Foods are within walking distance, as is the Brooklyn Bridge,

There was a lot of construction noise from hotel work being done during the day while I was staying. The lighting really could have been better in the room, even with all the lights on it was dim and the top bolt on my door didn't work. Overall it was a really great room, clean, large, easy to use, and a great location with the subway on the corner of the same block. Target and Whole Foods are within walking distance, as is the Brooklyn Bridge,

Great room- lots of light and comfortable. Everything you needed for a great stop in NYC!

Great room- lots of light and comfortable. Everything you needed for a great stop in NYC!

My family- 2 kids /2 adults stayed in the King executive. It was perfect. Having a “2nd” bedroom was great. Anna at the front desk was amazing and so helpful! Definitely will be staying again!

My family- 2 kids /2 adults stayed in the King executive. It was perfect. Having a “2nd” bedroom was great. Anna at the front desk was amazing and so helpful! Definitely will be staying again!

Got the wrong room and they relocated us only the next day at 4pm. It took us more than 4 calls and they tried to let us stay in the smaller room that we did not book. Not pro-active. Didn‘t offer to pay back the difference, only a ‚late‘ checkout at 2pm even when we asked for payback. Room was clean and the bed good.

Got the wrong room and they relocated us only the next day at 4pm. It took us more than 4 calls and they tried to let us stay in the smaller room that we did not book. Not pro-active. Didn‘t offer to pay back the difference, only a ‚late‘ checkout at 2pm even when we asked for payback. Room was clean and the bed good.

Property was clean and well looked after, had a few issues with lighting and heating but this was fixed promptly after speaking with reception. Rachel was lovely and communication was top tier would definitely stay again although be aware that rooms are not soundproof and you can here the going ons from the street below can be quite loud at times

Property was clean and well looked after, had a few issues with lighting and heating but this was fixed promptly after speaking with reception. Rachel was lovely and communication was top tier would definitely stay again although be aware that rooms are not soundproof and you can here the going ons from the street below can be quite loud at times

My TV didn't work and they were unhelpful about fixing it. Overall I wouldnt stay here again. Nice amount of space but it's not worth staying somewhere that doesn't provide hotel services!

My TV didn't work and they were unhelpful about fixing it. Overall I wouldnt stay here again. Nice amount of space but it's not worth staying somewhere that doesn't provide hotel services!

Great wifi for remote working and desk setup. Loved the location. This is a hotel/airbnb hybrid so they didn’t have the cleaning services of a typical hotel. Someone was at the front desk at all times.

Great wifi for remote working and desk setup. Loved the location. This is a hotel/airbnb hybrid so they didn’t have the cleaning services of a typical hotel. Someone was at the front desk at all times.

This was an amazing stay.

This was an amazing stay.

Beautiful space

Beautiful space

front desk were super helpful and polite. room was freshly organized and clean prior to checking in! can’t wait to come back to NYC and book here!

front desk were super helpful and polite. room was freshly organized and clean prior to checking in! can’t wait to come back to NYC and book here!

It was an absolute pleasure staying at 17 John. Felt like a home away from home. The team was super communicative and accommodating. Will definitely consider staying here again very soon!

It was an absolute pleasure staying at 17 John. Felt like a home away from home. The team was super communicative and accommodating. Will definitely consider staying here again very soon!

Good location nice stay and staff is super friendly!!!

Good location nice stay and staff is super friendly!!!

Vast space in an area of the city I was looking to stay to show to company. Very affordable and gave us everything we needed and more.

Vast space in an area of the city I was looking to stay to show to company. Very affordable and gave us everything we needed and more.

The room size was amazing

The room size was amazing

Rude rules. And fees abusive policies of cancelation and rude people at the front desk.

Rude rules. And fees abusive policies of cancelation and rude people at the front desk.

Everything was as advertised. Easy to check in & out. Only issue was the wifi connection wasn’t too great. Definitely would recommend.

Everything was as advertised. Easy to check in & out. Only issue was the wifi connection wasn’t too great. Definitely would recommend.

We definitely recommend and would stay again. I was there for the NYC 2024 marathon and would highly recommend for the reason cost and the closeness to subway and Ferry Station. A few things to also consider, the mini kitchen is helpful to stock leftover and morning of race breakfast. 2 doors down is a CVS for your water/Milk/snack and last minute items. keep in mind you are in NYC so the loud noises, honking, people are just part of the experience. Although we had WiFi issues the 1st and 2nd day we were there the staff was so nice and pleasant. Also the luggage lockers were very helpful with early and late check in and out.

We definitely recommend and would stay again. I was there for the NYC 2024 marathon and would highly recommend for the reason cost and the closeness to subway and Ferry Station. A few things to also consider, the mini kitchen is helpful to stock leftover and morning of race breakfast. 2 doors down is a CVS for your water/Milk/snack and last minute items. keep in mind you are in NYC so the loud noises, honking, people are just part of the experience. Although we had WiFi issues the 1st and 2nd day we were there the staff was so nice and pleasant. Also the luggage lockers were very helpful with early and late check in and out.

As a solo traveler this location was ideal. Front desk staff were so so friendly and welcoming. Thoroughly enjoyed my stay.

As a solo traveler this location was ideal. Front desk staff were so so friendly and welcoming. Thoroughly enjoyed my stay.

Loved this room and loved the staff

Loved this room and loved the staff

We couldn't have asked for more. Everything was over top from the room, amenities, incredibly comfortable bed, charming staff. So impressed we already booked our next Sonder stay

We couldn't have asked for more. Everything was over top from the room, amenities, incredibly comfortable bed, charming staff. So impressed we already booked our next Sonder stay

Very conveniently located to get around Manhattan

Very conveniently located to get around Manhattan

Family who stayed at Artizen and Moxy had hotel rooms 1/3 the size of our room at Sonder! Significant space and well appointed room. Not enough bag storage for busy days, but nice to have a lounge and terrace to relax in before and after checkout.

Family who stayed at Artizen and Moxy had hotel rooms 1/3 the size of our room at Sonder! Significant space and well appointed room. Not enough bag storage for busy days, but nice to have a lounge and terrace to relax in before and after checkout.

Great location. Rooms are not cleaned daily.

Great location. Rooms are not cleaned daily.

Very nice apartment-style hotel. Shower had a weird smell, but everything else was perfect. Definitely recommend.

Very nice apartment-style hotel. Shower had a weird smell, but everything else was perfect. Definitely recommend.

The apartment was a great size with all you would need The staff were great The subway was very near by so convenient with lots of eating options and things to see. The area was a bit run down but safe

The apartment was a great size with all you would need The staff were great The subway was very near by so convenient with lots of eating options and things to see. The area was a bit run down but safe

The photos of the room view did't match the reality at all. It's impossible to see any park view from this hotel as opposed to photos they put in expedia

The photos of the room view did't match the reality at all. It's impossible to see any park view from this hotel as opposed to photos they put in expedia

Well situated, walkable and secure. The amenities were clean and convenient. The front desk staff were always attentive to our queries.

Well situated, walkable and secure. The amenities were clean and convenient. The front desk staff were always attentive to our queries.

Overall, very solid place. As an ex-New Yorker, it was like having my own apartment. Room could have been a little cleaner. Lack of daily housekeeping was a minus. It would have been nice if someone had come each day to tidy up.

Overall, very solid place. As an ex-New Yorker, it was like having my own apartment. Room could have been a little cleaner. Lack of daily housekeeping was a minus. It would have been nice if someone had come each day to tidy up.

I enjoyed my stay I will definitely return.

I enjoyed my stay I will definitely return.

One of the best properties I have stayed in NYC. Customer service is superb, apartment is a castle compared to hotel rooms you receive in NYC for the same or even higher price.

One of the best properties I have stayed in NYC. Customer service is superb, apartment is a castle compared to hotel rooms you receive in NYC for the same or even higher price.

Spacious and super central location

Spacious and super central location

Sonder is very convenient and staff were very helpful. Having washing facilities and extra amenities was extremely appreciated. Sonder will bd my number 1 choice.

Sonder is very convenient and staff were very helpful. Having washing facilities and extra amenities was extremely appreciated. Sonder will bd my number 1 choice.

Only stayed for the night but was a great little spot right next to Fulton Street Subway…you can walk to anything downtown from here…huge room with kitchen, big bathroom, tons of closet room also

Only stayed for the night but was a great little spot right next to Fulton Street Subway…you can walk to anything downtown from here…huge room with kitchen, big bathroom, tons of closet room also

We received a room that met our expectations, well equipped, spacious. In addition to the things that were in the room, you could get toilet paper, dishwasher capsules, washing tablets and other necessary things for staying at the hotel at any time. The representatives at the reception were very nice. The hotel is close to the World Trade Center and the 9.11 Memorial. Adjacent to the hotel is a metro station, a supermarket a few minutes' walk away and many shops and cafes around. The stay was very comfortable except for a small incident with one of the air conditioners that did not work and was not repaired even though we asked. We did not respond to the request to get another blanket. Another thing that would be good if they improved is an incoming lobby mode. In fact there is no lobby, it is not a hotel in the usual sense but a building where the 2-6 floors have offices and the 7-14 floors have an apartment for short-term or long-term rent. Bottom line, the stay at Sonder City Hall was successful for us

We received a room that met our expectations, well equipped, spacious. In addition to the things that were in the room, you could get toilet paper, dishwasher capsules, washing tablets and other necessary things for staying at the hotel at any time. The representatives at the reception were very nice. The hotel is close to the World Trade Center and the 9.11 Memorial. Adjacent to the hotel is a metro station, a supermarket a few minutes' walk away and many shops and cafes around. The stay was very comfortable except for a small incident with one of the air conditioners that did not work and was not repaired even though we asked. We did not respond to the request to get another blanket. Another thing that would be good if they improved is an incoming lobby mode. In fact there is no lobby, it is not a hotel in the usual sense but a building where the 2-6 floors have offices and the 7-14 floors have an apartment for short-term or long-term rent. Bottom line, the stay at Sonder City Hall was successful for us

All good

All good

Didn’t expect such a huge property right near financial district. It’s worth every penny.

Free Housekeeping is recommended.

Downtown location is very convenient to the WTC, shopping, and dining, and it’s right next door to the Fulton subway station (multiple lines, and you won’t even get wet in the rain). 16 minutes to Jersey City by PATH, and multiple lines can take you uptown, plus close to Tribeca. Great long term stay- friendly front desk, very easy check in and check out, laundry room is a huge bonus. The 1 BR was a huge space by NY standards. with comfy beds and google streaming TV. Very happy with Sonder, and highly recommend!

It was very neat, the location was the best. Lots of restaurants and stores. We will be back.

everything was so nice and clean. we loved to stay here and we’ll definitely come back again

First time I’ve been to a hotel where the staff actually looked like they enjoyed working there. And I fell asleep on those beds so easily!

10/10

The location of the hotel is great. We liked the fact that sonder intelligently cut down services we don’t need-like a doorman or ice machines- and replaced it with smart things- like a mobile key to get in and out of the hotel and one’s room, a small kitchen in the room, fully stocked with plates and silverware and coffee cups etc. we liked that it was very clean and modern. We will look for other Sonder hotels in the future!

Superior! This fully appointed studio had a high end and fully equipped kitchenette; very large and clean bathroom; and spectacular bed, sleeping and dining area! Easy self-checkin and building access, as well as very capable and service oriented front desk staff. After a complex, national itinerary staying in multiple hotels cross-country, Sonder was heads and shoulders above the others! Very much looking forward to trying this brand in other countries / locations!

Communication is a huge issue. I was given a 1 PM late check out the night before leaving that was canceled next morning. Had to hurry to leave at 11 AM. When asked Sonder Chat Service about it, they said no way, we will stick to protocol, just ignored their previous late check out approval. Really messy and unorganized.

Easy check in and good communication

Clean

Perfect for our NYC trip. The apartment was very clean and well-appointed. Easy access to multiple subway lines and nearby attractions and restaurants. I never think hotels have enough hanging bars for towels, so that would be my only complaint. Would definitely stay here again. Highly recommend!

The room was so beautiful, spacious, clean, with a well-equipped kitchen. The highlight were the ultra comfortable king size bed and the luxurious bathroom! Check in & check out were super easy, great communication whenever we had a question. We highly recommend it for couples, families & groups of friends! We had a magical stay.