11 Howard, New York, a Member of Design Hotels

Lovely quiet hotel in the heart of diwntown

The rooms are small, and there is virtually no wardrobe space. The air conditioning is very noisy. The rooms are not quiet; you can hear street noise through the windows, and they are not properly soundproofed. The bathroom ventilation does not work. The doors and walls have stained or peeling paint, and the cleanliness is questionable. The hotel is in need of renovation, both in the common areas and in the guest rooms.

Great location Rooms could of been cleaner

The hotel has great staff and is in a great location right between SoHo and Little Italy. Wish the room had a fridge, but that’s the only complaint I have about the room. The bouncer at The Blonde was on some BS talking about $300 minimum bar tab, but other than those two things, my stay there was great.

Everyone at the Howard was amazing, friendly, and helpful! Very convenient spot right in SoHo. 10/10!

Excellent stay, but the air.conditioner is super loud and always turns on aj off 5-6 times in an hour to maintain temperature.

I had a great stay.

Very good

staff is great

staff is great

Exceptional

I feel like I hit the jackpot with 11 Howard. Amazing location, great team, best coffee I have had in a while, and the room though small had outstanding bedding and amenities

Disappointing

Disappointing

Cool, quiet room and great shower. Oh, and great view of downtown.

Location

Location

Great location, average atay

Wonderful location and hotel! I will be back.

Very good

Everything - location was amazing and the hotel is just beautiful

Location Room Familiarity Bar was closed for a disco night !!

Great location, in the heart of Soho, walking distance to restaurants and shops. Room is a decent size, clean and the service is amazing.

Exceptional

Good location and it’s clean, but nothing more than that. Thank god we booked it on sale, at full price I would have been very upset Tiny rooms that look like a motel with nice bath products. Tiny bathroom. Nothing luxury about the room. Paper thin walls so we could hear our next door neighbours flushing their toilet.

Extremely slow restaurant service

Extremely slow restaurant service

Very good

Passable

Coffee shop with bar

Coffee shop with bar

Wonderful location, friendly staff and a clean hotel. Overall a decent stay for the price. Definitely not luxury.

Wonderful location, friendly staff and a clean hotel. Overall a decent stay for the price. Definitely not luxury.

Exceptional

Man at front desk was terrible to me on check in. Refused to check me in for no reason. Got up and walked away and didn’t return. The rest of the staff were friendly. Could not turn down room temp, something was wrong with the thermostat in my room. Also, carpets in the hallway are some of the dirtiest I have seen in any hotel.

Clean. Updated. Kind staff. Quiet.

Clean. Updated. Kind staff. Quiet.

I didn’t like much of it at all And I was missing a shirt from my room Service Rooms

Room was outdated. Staff was very helpful though

Room was outdated. Staff was very helpful though

Shops location near all

Shops location near all

The view from the window

Clean rooms in a very walkable area.

Clean rooms in a very walkable area.

Not very clean, especially in the corners and in out-of site spaces. For the price and five star rating, a bit of a let down. It was also quite loud on my floor.

Not very clean, especially in the corners and in out-of site spaces. For the price and five star rating, a bit of a let down. It was also quite loud on my floor.

Corner suite very noisy on weekends. Couldn’t sleep till 3am Double queen rooms very small. Barely space for people and suitcases

Corner suite very noisy on weekends. Couldn’t sleep till 3am Double queen rooms very small. Barely space for people and suitcases

Staff was super nice

Staff was super nice

A beautiful property in a prime location. I booked a night here for my parents when our reservation at The Broome fell through, and since I live nearby, 11 Howard was the obvious choice. There’s a reason it’s the go-to spot for those in the know— it’s chic, impeccably designed, and perfectly situated, with destinations like Le Coucou and The Blond right inside. But what truly sets it apart is the staff. Cory is exceptional and went above and beyond to make sure my parents — including my mother who is undergoing chemotherapy — were comfortable and cared for. My parents were impressed and comfortable, and I felt completely at ease and safe leaving them in his hands. Thank you Cory for your kind attention, we are so grateful for you!

Secondly they messed up the payment on file when I had made her prior trip 3 days before to Specifically follow credit card instruction

Secondly they messed up the payment on file when I had made her prior trip 3 days before to Specifically follow credit card instruction

Staff is the best part

the only plus is being close to Soho - Jeanna Morgan

the only plus is being close to Soho - Jeanna Morgan

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Room was fine, but seemed rather bare. We had to ask for a tea kettle, and were shocked that it was $40 per night for a coffee maker.

Room was fine, but seemed rather bare. We had to ask for a tea kettle, and were shocked that it was $40 per night for a coffee maker.

This was not a 5* hotel and should not be listed as one. Staff were polite but they did not accommodate our request as promised and so we had to leave

This was not a 5* hotel and should not be listed as one. Staff were polite but they did not accommodate our request as promised and so we had to leave

I just found the rooms a bit small

I just found the rooms a bit small

walkable from shopping and transportation

walkable from shopping and transportation

Hotel is very worn in. Room was small and dark. The mirror was positioned directly beside the bed so you couldn’t use it. The lighting was horrible. The walls were so thin that every night our Neighbour’s woke us up and or it felt like we were in the room with them when they were talking.

Staff is the best.

Property was nice. I think it is slightly overpriced for the quality of the rooms- soho grand hotel and a few others in the area are priced comparably and are much nicer. The staff was great and the food in the restaurant was delicious.

Property was nice. I think it is slightly overpriced for the quality of the rooms- soho grand hotel and a few others in the area are priced comparably and are much nicer. The staff was great and the food in the restaurant was delicious.

Excelent locstion

Excelent locstion

Wonderful location and beautiful property.

Wonderful location and beautiful property.

Very hood located

Very hood located

Nice lo

Very over priced for what you get, tiny bathroom; only has a decent location. A simple request for room clean up and switch of pillows wan not done by our return at 11pm and we were only there for one night. Disappointing service! Door man Only open the door, No effort to get your bags, very odd!

Very over priced for what you get, tiny bathroom; only has a decent location. A simple request for room clean up and switch of pillows wan not done by our return at 11pm and we were only there for one night. Disappointing service! Door man Only open the door, No effort to get your bags, very odd!

- every light had a dimmer switch. – rounded corners on furniture to avoid bruises. – make up mirror and hairdryer that could be taken to the bedroom to free up bathroom. – lots of space for toiletries (huge shelf under sink) – Lots of towel hooks - no coffee in room is a bummer, but free coffee available on second floor We stayed here with our teenage daughter and didn’t trip all over each other despite the room being normal New York City size. Consider that a win. Great area, would stay here again.

- every light had a dimmer switch. – rounded corners on furniture to avoid bruises. – make up mirror and hairdryer that could be taken to the bedroom to free up bathroom. – lots of space for toiletries (huge shelf under sink) – Lots of towel hooks - no coffee in room is a bummer, but free coffee available on second floor We stayed here with our teenage daughter and didn’t trip all over each other despite the room being normal New York City size. Consider that a win. Great area, would stay here again.

Design and soho location. Room wasn’t as clean as we would have liked. And based on price we expected very high quality. Carpet in room should be changed.

hot water didnt work, bathroom door didnt close, old appliances, pillows were almost like paper

hot water didnt work, bathroom door didnt close, old appliances, pillows were almost like paper

Very hip and in a great location in SoHo

location is good. hotel is otherwise dark, loud and fairly small

location is good. hotel is otherwise dark, loud and fairly small

hotel double charges on top of booking.com

Super convenient location, although a bit loud at night unless folks are used to New York.

Super convenient location, although a bit loud at night unless folks are used to New York.

The best place in SoHo

The best place in SoHo

Convenient N/A

Hotel was once again brilliant

Hotel was once again brilliant

Not a great hotel run down

Not a great hotel run down

We originally booked at a nearby hotel that was slightly more expensive, but one we’ve stayed at before. As a last minute change we decided to book at 11 Howard, as most of the others in our large group were staying here. Instant regret, toilet was absolutely filthy at check in (photo attached) our room had a view of garbage (I know it’s NY but yuck) and our “upgraded” room was on the 3rd floor above the nightclub. I overheard staff telling other guests that the third floor is the worst one and they were lucky to be on the 9th. The bass at 2am was so loud. The hotel is run down, dark and just all around sort of depressing. Once I saw the gross toilet at check in I feel like I just could not relax. The rooms are tiny which is standard in most NYC hotels, however the bathroom isn’t even large enough for one person to turn around in it. If you’re inside the washroom you can barely close the door. Check in was a mess, there was a bunch of people just standing around no order, nothing. But the gentleman who checked me in was very nice. The doormen were also extremely friendly. Overall will not be staying here again.

We originally booked at a nearby hotel that was slightly more expensive, but one we’ve stayed at before. As a last minute change we decided to book at 11 Howard, as most of the others in our large group were staying here. Instant regret, toilet was absolutely filthy at check in (photo attached) our room had a view of garbage (I know it’s NY but yuck) and our “upgraded” room was on the 3rd floor above the nightclub. I overheard staff telling other guests that the third floor is the worst one and they were lucky to be on the 9th. The bass at 2am was so loud. The hotel is run down, dark and just all around sort of depressing. Once I saw the gross toilet at check in I feel like I just could not relax. The rooms are tiny which is standard in most NYC hotels, however the bathroom isn’t even large enough for one person to turn around in it. If you’re inside the washroom you can barely close the door. Check in was a mess, there was a bunch of people just standing around no order, nothing. But the gentleman who checked me in was very nice. The doormen were also extremely friendly. Overall will not be staying here again.

room was clean and beds were comfortable hall ways on the floor to our room to dark

Clean room and good staff

Clean room and good staff

The staff was very nice. The rooms were way way too small and extremely overpriced. Sad to say this but my friend booked last minute and got the same room as I did for $280.00 for one night when I paid $1,400.00. Was disappointing for booking ahead

The staff was very nice. The rooms were way way too small and extremely overpriced. Sad to say this but my friend booked last minute and got the same room as I did for $280.00 for one night when I paid $1,400.00. Was disappointing for booking ahead

need more plugs in the room!

Convenient

Convenient

I stayed here over four times total and have never had an issue until my most recent stay. My party and I both woke up with bedbug bites all over our bodies. Had to report this to Expedia and the health department.

I stayed here over four times total and have never had an issue until my most recent stay. My party and I both woke up with bedbug bites all over our bodies. Had to report this to Expedia and the health department.

Street noise of party goers to on site night club in the early hours.. but it's NYC so street noise comes with the territory

Street noise of party goers to on site night club in the early hours.. but it's NYC so street noise comes with the territory

Great location

Great location

Hotel smells lovely. Rooms are small but that’s typical for NYC.

Hotel smells lovely. Rooms are small but that’s typical for NYC.

Perfect

Perfect

Gorgeous and perfect location.

Gorgeous and perfect location.

Great location.

Great location.

Perfect in every way! We were there celebrating my niece’s 18th birthday before she goes off to college. I told them this when they asked what brought us to NYC, they congratulated her and then upgraded us to a luxurious room with a beautiful terrace overlooking the Lower East Side! We had such a magical weekend and I cannot thank the hotel staff enough!

Perfect in every way! We were there celebrating my niece’s 18th birthday before she goes off to college. I told them this when they asked what brought us to NYC, they congratulated her and then upgraded us to a luxurious room with a beautiful terrace overlooking the Lower East Side! We had such a magical weekend and I cannot thank the hotel staff enough!

Our first room was unlivable: extreme humidity, a thermostat and AC that didn’t work, and outlets and lights that failed. After pushing to be moved (with a baby and a large amount of luggage), we were finally relocated late at night. The new room was larger, but had the same humidity issue — hardly an upgrade. On the fourth night a dehumidifier was purchased for us and the reading was 85%. The most frustrating part was the hotel’s response. The general manager never bothered to reply, and the front desk manager sent a curt, careless email off his phone that made me feel like I was the problem for pointing out legitimate failures. Instead of accountability, I was dismissed as having “high standards”. At this price point in New York, guests deserve far better. There are countless hotels in this city that actually deliver on comfort, service, and professionalism. I would strongly advise looking elsewhere.

Our first room was unlivable: extreme humidity, a thermostat and AC that didn’t work, and outlets and lights that failed. After pushing to be moved (with a baby and a large amount of luggage), we were finally relocated late at night. The new room was larger, but had the same humidity issue — hardly an upgrade. On the fourth night a dehumidifier was purchased for us and the reading was 85%. The most frustrating part was the hotel’s response. The general manager never bothered to reply, and the front desk manager sent a curt, careless email off his phone that made me feel like I was the problem for pointing out legitimate failures. Instead of accountability, I was dismissed as having “high standards”. At this price point in New York, guests deserve far better. There are countless hotels in this city that actually deliver on comfort, service, and professionalism. I would strongly advise looking elsewhere.

Only the location The room are very small Nd the hotel not clean.

The hotel itself was amazing! clean, good location, and great staff. It was easy check in/check out. Would definitely recommend & stay here again!

The hotel itself was amazing! clean, good location, and great staff. It was easy check in/check out. Would definitely recommend & stay here again!

Perfect

Perfect

Safe, clean, perfect service, can’t really go wrong

Safe, clean, perfect service, can’t really go wrong

The people who worked there were amazing!! Every single person went above and beyond!!

I paid for valet parking but was informed the next morning that I had to walk nearly half a mile with my luggage to retrieve my car due to a street festival. This was never communicated before or during check-in. When I raised the issue, I was told by staff that the manager had authorized a full refund for valet and would follow up with me — but I never received that call. When I followed up again, the Operations Manager reversed the promised refund to a credit and said there was nothing else they could do regarding the noise disturbances from the thin walls, which made it difficult to get any rest or privacy. For a hotel positioned as a luxury property, this level of service and lack of accountability was disappointing. I’ve escalated this to corporate but wanted to share my experience for future guests to be aware.

I paid for valet parking but was informed the next morning that I had to walk nearly half a mile with my luggage to retrieve my car due to a street festival. This was never communicated before or during check-in. When I raised the issue, I was told by staff that the manager had authorized a full refund for valet and would follow up with me — but I never received that call. When I followed up again, the Operations Manager reversed the promised refund to a credit and said there was nothing else they could do regarding the noise disturbances from the thin walls, which made it difficult to get any rest or privacy. For a hotel positioned as a luxury property, this level of service and lack of accountability was disappointing. I’ve escalated this to corporate but wanted to share my experience for future guests to be aware.

A Chic SoHo Gem with Unbeatable Location My recent stay at the 11 Howard hotel solidified its spot as a top choice for anyone visiting New York City. While there's plenty to admire about its stylish interiors and impeccable service, what truly sets this hotel apart, for me, is its absolutely prime location. Nestled on Howard Street, the hotel boasts an enviable position that offers the best of both worlds. While it's true you're just a stone's throw from the vibrant energy of Chinatown, this proximity never felt like a drawback. Instead, it offered an interesting cultural counterpoint, with fantastic, authentic dining options just steps away if you're in the mood for something different. However, the real draw for me was its unparalleled access to SoHo. From the moment you step out the door, you're within effortless walking distance of some of the city's most renowned shopping. Whether I was Browse the designer boutiques on Greene Street, exploring the trendsetting shops on Broadway, or discovering unique finds on Mercer Street, everything was incredibly convenient. This made impromptu shopping excursions, or simply enjoying the lively atmosphere of SoHo, an absolute breeze. In a city where location is key, 11 Howard truly delivers. It offers the perfect blend of being tucked away enough for a peaceful night's sleep, yet incredibly connected to the pulse of downtown's best shopping and dining. For anyone seeking a chic and convenient base for exploring SoHo and beyond, 11 Howard comes highly recommended. A Note on Room Size at 11 Howard While there's much to love about the 11 Howard hotel, particularly its unbeatable SoHo location, it's worth noting a significant point of feedback from my stay: the rooms are quite tiny. While beautifully designed and comfortable, the actual space within the rooms felt very limited. For travelers with more than a carry-on, or those who simply appreciate more room to spread out, this could be a considerable drawback. It's something to definitely factor into your decision-making process if spacious accommodations are a priority for your New York City stay.

Design, Location, service Maybe more food options at the hotel

great location - steps away from the subway, and in super-cool soho. really clean. expensive price per night but you do get grown alchemist toiletries and a really exclusive feel. all the staff are amazing and really friendly. quiet hotel which is sometimes rare in new york!

great location - steps away from the subway, and in super-cool soho. really clean. expensive price per night but you do get grown alchemist toiletries and a really exclusive feel. all the staff are amazing and really friendly. quiet hotel which is sometimes rare in new york!

Could use some refurbishing. Definitely no frills. No robes, no coffee machine in the room.

Could use some refurbishing. Definitely no frills. No robes, no coffee machine in the room.

I stay at the Howard 11 whenever I visit New York, and I walk and/or subway everywhere from there.

I stay at the Howard 11 whenever I visit New York, and I walk and/or subway everywhere from there.

Hotel with just towels. So disappointed.

Hotel with just towels. So disappointed.

A very convenient location. Shopping and variety of food options are available in walking distance.

A very convenient location. Shopping and variety of food options are available in walking distance.

Perfect location. Staff was great.

Perfect location. Staff was great.

We love the fact that they upgraded us. Thank you.

We love the fact that they upgraded us. Thank you.

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Comfortable stay. The service in the “Library” is very slow and could use assistance and attention to the food. I’d appreciate refillable hand soap and lotion dispensers in the bathroom.

Comfortable stay. The service in the “Library” is very slow and could use assistance and attention to the food. I’d appreciate refillable hand soap and lotion dispensers in the bathroom.

11 Howard may have been hip in the 90s, but it’s pretty tired now. The room was very clean though noisy, but the furniture there and in common areas was kind of shabby. Front desk people were reasonably nice but we didn’t ask for much. No coffee in the room. They gave us little cards for a free drink but not in the bar—there was a convoluted explanation I was too tired to follow. It’s close to the subway and shopping on Lower Broadway, but also right by Canal St.

11 Howard may have been hip in the 90s, but it’s pretty tired now. The room was very clean though noisy, but the furniture there and in common areas was kind of shabby. Front desk people were reasonably nice but we didn’t ask for much. No coffee in the room. They gave us little cards for a free drink but not in the bar—there was a convoluted explanation I was too tired to follow. It’s close to the subway and shopping on Lower Broadway, but also right by Canal St.

Incredibly kind and helpful staff.

Incredibly kind and helpful staff.

everything was awesome, except the water in the shower. It was only warm and did not get hot. I have stayed in this hotel many times, and it was a first

everything was awesome, except the water in the shower. It was only warm and did not get hot. I have stayed in this hotel many times, and it was a first

Great front desk Michael was amazing

Great front desk Michael was amazing

Very comfortable rooms, though interiors are starting to show wear and tear. There isn’t a very warm and welcoming lobby or all-purpose gathering space. Luckily, NYC offers plenty of reasons and options to go elsewhere.

Very comfortable rooms, though interiors are starting to show wear and tear. There isn’t a very warm and welcoming lobby or all-purpose gathering space. Luckily, NYC offers plenty of reasons and options to go elsewhere.

some receptionist is not good

some receptionist is not good

Great Place to Stay

Great Place to Stay

Loved the room I will stay there again

Loved the room I will stay there again

Great property-rooms were not cleaned well

Great property-rooms were not cleaned well

Terrific location, very clean and comfortable rooms (we booked two), staff was outstanding. We will definitely book again for our next trip to NYC.

Terrific location, very clean and comfortable rooms (we booked two), staff was outstanding. We will definitely book again for our next trip to NYC.

No toiletries in bathroom. Clean room but small.

No toiletries in bathroom. Clean room but small.

Nice hotel

Nice hotel

Marginal location in SoHo. On the border of Chinatown and Little Italy, tourist traps and pretty dumpy, per my experience working in the City for 16 years and living in the NY metro area for 25 years.

Marginal location in SoHo. On the border of Chinatown and Little Italy, tourist traps and pretty dumpy, per my experience working in the City for 16 years and living in the NY metro area for 25 years.

Amazing staff. Very accommodating

Amazing staff. Very accommodating

NA

NA

Convenient, clean, and friendly staff

Convenient, clean, and friendly staff

Just terrible… do not recommend.

Just terrible… do not recommend.

Great hotel . Great location

Great hotel . Great location

Beautiful property, staff was friendly and thoughtful!

Beautiful property, staff was friendly and thoughtful!

For the price i was very disappointed. Tiny room and they didn’t even have smart TVs.

For the price i was very disappointed. Tiny room and they didn’t even have smart TVs.

Love the location. We've stayed numerous times and always had a great experience.

Love the location. We've stayed numerous times and always had a great experience.

My stay was great. Room was clean and comfortable.

My stay was great. Room was clean and comfortable.

We found this stuff to be extremely helpful and pleasant. We upgraded to a terrace king suite however the interior was dated and tired. The bed however, was extremely comfortable.

We found this stuff to be extremely helpful and pleasant. We upgraded to a terrace king suite however the interior was dated and tired. The bed however, was extremely comfortable.

Very nice location and clean

Very nice location and clean

Quiet and comfy bed

Quiet and comfy bed

The staff at 11 Howard are helpful, friendly and go above and beyond for their customers, and I can truly say that about every person I encountered during my stay. It makes all the difference! Thank you.

The staff at 11 Howard are helpful, friendly and go above and beyond for their customers, and I can truly say that about every person I encountered during my stay. It makes all the difference! Thank you.

Very Good

Very Good

The location was great. We were upgraded to the PH which I appreciated because it was a bit larger than the standard room. Older hotels in NYC are small. None of the ice machines on the floors worked. bar prices were very high but we got a coupon for a free drink in the library only which was great.

The location was great. We were upgraded to the PH which I appreciated because it was a bit larger than the standard room. Older hotels in NYC are small. None of the ice machines on the floors worked. bar prices were very high but we got a coupon for a free drink in the library only which was great.

The hotel location is very convenient. The hotel staff have always been amazing to our requests. The rooms are great.

The hotel location is very convenient. The hotel staff have always been amazing to our requests. The rooms are great.

Nice staff and great location. But the rooms are so small…

Nice staff and great location. But the rooms are so small…

Honestly, it’s just not that nice. I’ve stayed at much nicer places in the city. The rooms need to be painted and hit with a magic eraser. No water in the rooms. Customer service was meh.

Honestly, it’s just not that nice. I’ve stayed at much nicer places in the city. The rooms need to be painted and hit with a magic eraser. No water in the rooms. Customer service was meh.

Great location and generous room size for NYC. Quality bath products and linens.

Great location and generous room size for NYC. Quality bath products and linens.

Nothing

Nothing

Also had no hot water for the first day and the bath we paid extra for didn’t hold water until the second day when it go fixed

Also had no hot water for the first day and the bath we paid extra for didn’t hold water until the second day when it go fixed

This hotel is beautiful and the staff is very accommodating.

This hotel is beautiful and the staff is very accommodating.

A very horrible hotel, I will never stay with it again, what a ridiculous 5stars hotel rating!

A very horrible hotel, I will never stay with it again, what a ridiculous 5stars hotel rating!

Great property in a great location

Great property in a great location

Property was dark and amenities were practically nonexistent. The rooms are tiny. The bathtub in our room did not drain properly.

Property was dark and amenities were practically nonexistent. The rooms are tiny. The bathtub in our room did not drain properly.

Great place and location. Bars in the hotel are great and many restaurants around the area.

Great place and location. Bars in the hotel are great and many restaurants around the area.

Ok

Ok

check in... less than professional, no friendly face or hello. it was like i was doing them a favor checking in. Room was not clean, rug was dirty. and furniture pieces broken. I checked out after one night and forfeited my second night to move to another hotel. I would not go there

Great property and overall chic place to stay

Great location to reach the rest of nyc. Room was small but very comfortable. Nice bar on location.

The 11 Howard consistently shines when it comes to cleanliness, leaving no stone unturned to maintain a pristine environment. Coupled with the attractive interior elements, the aesthetic sensibilities and ambiance are genuinely impressive. Most importantly, the hotel ensured unparalleled comfort, allowing me to feel right at home during my stay. I wholeheartedly recommend the 11 Howard Hotel for an unforgettable stay that keeps you coming back for more!

Check in was smooth and quick and the staff member who checked us in was phenomenal and took great care of us! The room was comfy, and romantically decorated. Amazing night’s sleep and quiet from a hard to tell you are in NYC POV.

I honestly struggle to understand how the 11 Howard is part of the 5 stars hotels category. The room was clean but no way to make a coffee or tea inside. The lobby, the corridors and overall the place looks old and dusty. Staff were nice and friendly but despite a 5 stars hotel price, the experience was a 4 stars at most.

11 Howard is one of my favorite places to stay when traveling to NYC. The entire experience is always above average. Being I travel frequently, it’s important to me to be comfortable and safe. The staff is exceptional every time I visit. Great hospitality, amenities and overall aesthetic - fun, inviting and just cool!

Roads all closed around the hotel when I was there so hard to get a taxi with all my luggage and there’s no doorman or anyone to help with luggage or anything like that

All around a great stay because of the location. Only wish there was a little more space to store clothes—tiny closet, much of it taken up by safe and fridge and 2 small drawers. Would prefer a dresser instead of the table.

The rooms are small but similar to many other NY hotels. Staff were helpful and friendly, love the Blond bar and library area. Would have loved a nespresso machine in the room or electric jugs and cups.

For the price per night and “luxury” marketing it was terribly disappointing to stay here one night let alone 3. The room itself was the size of a mouse-trap: I had to shuffle sideways between the beds and desk to get to the bathroom. The walls are so darn thin, we heard everything our neighbors said and did, and I know they heard us too. When did “luxury” get defined by no amenities whatsoever?!? I mean not even cotton balls, q-tips, or a shower cap in the bathroom, let alone slippers and bathrobe! I was so surprised to see an iron and ironing board in the “closet” but where the heck would I have unfolded it to iron my clothes? In the dark and dank hallway?!? As a business traveler, the “library/cafe” was OK but cafe it was not. There are way too many affordable, spacious, and updated hotels in the city to waste $500 a night at this joint as a business traveler. Will not stay here again.

Hotel was average to sub-average. I found the dimly lit hallways and restaurants to present as dirty and unsafe. Would not stay there again as there are far superior hotels for less money. Staff seemed non-chalant, so frankly they could almost do without them there at all…

I had a great stay at 11 Howard. It's in a great neighborhood, quiet part of SoHo, close to some great restaurants like Tyger and Le Cou Cou. I was on the 6th floor, had no spectacular view, and it was quiet. Staff were very nice. Someone was at the door to help me with my luggage and, upon request, staff always provided me with bottled water at the reception. The room was nice and clean. The TV does not have Chromecast, but did have basic cable tv channels and on-demand movies. I'm a fan of Chromecast and the ability to watch Netflix or other apps on the tv. They also did not offer slippers or a vanity set. For the price, I was expecting, at least, make-up remover wipes, cotton balls/pads and/or q-tips. However, they had lotion, conditioner and shampoo and soap, of course. I did order room service once and it was very good and delivered in a reasonable amount of time. Overall, I would stay here again.

Rooms tiny (even an upgrade). Everything extra - not even cotton wool/buds in the room. No coffee machine or robes in room which I would expect for 5* Felt like you were just another faceless punter. Not value for money at all

Desk staff is lovely. 2nd floor library has poor service.

Front desk staff is great!

Loved!

Loved the location, we walked everywhere. A private event had The Library closed during our stay, otherwise hotel was lovely. Friendly staff and very clean. Great vanity lighting in bathrooms, comfy bed and linens. We will return.

Reception service is really bad, they should treat people more nicely! Overpriced for that kind of service not going there for my next trip

Very Nice Staff . Great location .Rooms are small but very nice .Loved the Restaurant attached super good Seafood .

Nice vibrant area of NYC. The hotel was nice and clean. the hallways and elevators were too dark.

Great service and style! The location was fantastic and connects you to many of the cities iconic neighborhoods!

Great location

Bed mattress is super comfortable Lighting is too dark everywhere Good location

Arrived from abroad super early to attend my daughter’s wedding. Front desk folks got me into a great room. Amazing. very kind and patient folks. I will be returning for sure. Thank you very much! Arrived from abroad super early to attend my daughter’s wedding. Front desk folks got me into a great room. Amazing. very kind and patient folks. I will be returning for sure. Thank you very much!

excellent customer service

Stayed on a Saturday night on the 6th floor. Could hear full conversation of the people in the room next to us well into the night. Additionally, there is a bar/club on the second floor and we could feel the music from that club in our room.

Great place, nice rooms. But area not the greatest

The customer service is excellent

Very convenient location

Great hotel in a great location!