Best Western Plus New Caney Inn & Suites

Served it's purpose to stay one night. There needs to be more communication among the staff. Staff was ver nice and immediately fixed the problem with my stay. Unfortunately the hotel has a very unpleasant smell.

The guest was very polite. The rooms were cleaned.

Nice tucked away hotel near a shopping strip with many of amenities.

Good stay not long but just what I needed friendly staff

Love this place!

This is the 4th time coming to this hotel and the frong desk is very professional and nice people. We love their breakfast as well.

The location for the breakfast is okay. The meal variety for the breakfast was awesome. The free-wifi service was poor on 20th May 2026, I don't know if it was due to the heavy down pour. In addition, it would be nice to have a boiling kettle (small one) in the room to make hot tea instead of going downstair to get hot water. Not everyone takes coffee.

The location for the breakfast is okay. The meal variety for the breakfast was awesome. The free-wifi service was poor on 20th May 2026, I don't know if it was due to the heavy down pour. In addition, it would be nice to have a boiling kettle (small one) in the room to make hot tea instead of going downstair to get hot water. Not everyone takes coffee.

The receptionist was very knowledgeable and kind!

The receptionist was very knowledgeable and kind!

As for hot tub i didn't have time to use it. Thank you for a pleasant stay

Exceptional

Exceptional

Passable

The bed was really comfortable Room was hot and humid when we got there. AC cooled it off pretty quickly but it felt gross when we first got there.

The bed was really comfortable Room was hot and humid when we got there. AC cooled it off pretty quickly but it felt gross when we first got there.

Bueno

There was no water to drink in the room. The washing machine nor the dryer were working...in addition, the dust in the lobby were very visible on all furniture

We usually stay here every year for our High School Reunion. Always clean. Staff is always courteous and efficient. Problems with key cards deactivating daily. Was to the point we needed the key card reprogrammed every time we returned to the property. Other than that, great stay.

excellent

Noise from bathroom fan/light

Great place to stay will be back

Safety. No

Safety No

Safety. No

Safety No

It was really clean and comfortable N/a

It was really clean and comfortable N/a

Exceptional

Great Customer Service.

N/a

Yes

I liked how accommodating the staff were when it was raining and how clean the room was when we let them clean the room while we were away. I didn't like that there weren't more than one ice machine to go to.

I liked how accommodating the staff were when it was raining and how clean the room was when we let them clean the room while we were away. I didn't like that there weren't more than one ice machine to go to.

Good for what it was

Great location. Check in staff were very polite

Great location. Check in staff were very polite

The beds are so comfortable. I sleep so well when there. Only negative thing I can say is the shower head was loose. Thats it

Yes breakfast was fresh and parking was safe.

This was a typical hotel

The staff was very friendly The breakfast was really good Our room really was not clean. Trash was not taken out, fridge still had food in it.

Everything was great!

did not eat

Nothing

The room was huge and comfortable. There was a dirty towel left in the restroom and an empty bottle of liquor left in the room. Another issue was that the refrigerator was not working. They did offer to move us to another room but we were already unpacked and settled. We did not want to move.

Yes

Needs new washer.

Staff is courteous anf friendly. Stayed here several times always clean rooms and nice people

Staff is courteous anf friendly. Stayed here several times always clean rooms and nice people

When we pulled back the comforter there was a stain on the sheets. And someone came into our room when we left to go see a movie.

When we pulled back the comforter there was a stain on the sheets. And someone came into our room when we left to go see a movie.

Room and staff were good, pool and hot tub needed to be cleaned. Gym was small but ok. Now the bed was horrible, it was hard and uncomfortable. I felt like I was sleeping on the box spring it was so hard. The sofa in the room was more comfortable and I slept on that the second night. They did give me an extra hour to check out because my flight was delayed. Other than that I am still having lower back pain from the bed.

Room and staff were good, pool and hot tub needed to be cleaned. Gym was small but ok. Now the bed was horrible, it was hard and uncomfortable. I felt like I was sleeping on the box spring it was so hard. The sofa in the room was more comfortable and I slept on that the second night. They did give me an extra hour to check out because my flight was delayed. Other than that I am still having lower back pain from the bed.

The room wasn’t thoroughly cleaned after previous guest, trash cans were not emptied. Even though the bed was made the sheets were clearly dirty.

The room wasn’t thoroughly cleaned after previous guest, trash cans were not emptied. Even though the bed was made the sheets were clearly dirty.

Great staff

Great staff

Everything was very clean! Excellent staff amazing customer service. Loved that they had everything available incase you forgot something would definitely go back!!!

Everything was very clean! Excellent staff amazing customer service. Loved that they had everything available incase you forgot something would definitely go back!!!

Phone didn't work and no plug for bath tub

Very clean place

Very clean place

Clean room, 24hr Coffee available, the staff was extremely courteously and friendly. Ideal for short term economical stay.

Clean room, 24hr Coffee available, the staff was extremely courteously and friendly. Ideal for short term economical stay.

They refused to apply Reward bonus membership! Toilette seat was real loss!

The unit in the room barely worked. I was do tired so i was so ready to get some resf. The room was so hot it was a steuggle to go to sleep

The unit in the room barely worked. I was do tired so i was so ready to get some resf. The room was so hot it was a steuggle to go to sleep

Very clean, well organized. Very friendly staff. Easy access to highways, restaurants.

Check in sucked.. took 20 min of ringing the bell to get the person to come out of the back to help us..the a/c did not work right.. it would blow cool then hot with out changing anything.. made sleeping uncomfortable. And the breakfast did not taste fresh it tasted like it was saved from yesterday and reheated.

Sweet girl at desk made our stay awesome and down to earth!

Sweet girl at desk made our stay awesome and down to earth!

Room was great. Staff was very friendly and efficient.

Room was great. Staff was very friendly and efficient.

I just started eating breakfast and they threw the food out without saying anything. Did not know the closing time.Hardlyaanybreakfast.

I just started eating breakfast and they threw the food out without saying anything. Did not know the closing time.Hardlyaanybreakfast.

We had some trouble checking in because their computers were down, so they upgraded our room and it was wonderful!

We had some trouble checking in because their computers were down, so they upgraded our room and it was wonderful!

Yes n yes however there was smell the late I had to turn on the air conditioning to get rid of

Yes n yes however there was smell the late I had to turn on the air conditioning to get rid of

Very clean room

Very clean room

Convenient location and a friendly staff!

Convenient location and a friendly staff!

The staff was very nice The room was newly remodeled and very clean and comfortable!

The staff was very nice The room was newly remodeled and very clean and comfortable!

Comfort and friendliness! Breakfast ? Website says Indoor pool...no indoor pool!

Parking was great

Parking was great

Best friend recommend Jacuzzi tub

Everyone was very courteous and polite. Room was clean and well-kept. Very pleasant stay would stay again.

Everyone was very courteous and polite. Room was clean and well-kept. Very pleasant stay would stay again.

Nice place

Nice place

Great place, but very old feeling.

Great place, but very old feeling.

It is very clean this is our 3rd time coming to this hotel. I mistakenly made the reservation for another date and they were able to accommodate me and my family to the desired date. Front desk is very professional and kind. We will definitely book it on our next visit.

It is very clean this is our 3rd time coming to this hotel. I mistakenly made the reservation for another date and they were able to accommodate me and my family to the desired date. Front desk is very professional and kind. We will definitely book it on our next visit.

Very clean and service was awesome very friendly

Very clean and service was awesome very friendly

We were a little hesitant about booking due to some of the reviews. However we did and are happy that we did. The hotel is nice, it's clean, it's quiet, ample parking, very well lit . The staff and in 3 days there were a few, they all were very nice and accommodating. Standard fare for breakfast, we had plenty, the only downside was the pool and hot tub were not working for our stay, rooms were clean, maid service was great with fresh towels, and had cleaned the room. Excellent dining options close by, over all we were very satisfied with our stay. Already going to be booking another stay in a few months.

We were a little hesitant about booking due to some of the reviews. However we did and are happy that we did. The hotel is nice, it's clean, it's quiet, ample parking, very well lit . The staff and in 3 days there were a few, they all were very nice and accommodating. Standard fare for breakfast, we had plenty, the only downside was the pool and hot tub were not working for our stay, rooms were clean, maid service was great with fresh towels, and had cleaned the room. Excellent dining options close by, over all we were very satisfied with our stay. Already going to be booking another stay in a few months.

Location was great. Easy check in, breakfast was good and clean rooms.

Location was great. Easy check in, breakfast was good and clean rooms.

I loved how nice the staff was, the breakfast was really nice and the room I stayed in was fairly priced and very comfortable. There was nothing I didn't like besides the TV not having Netflix or any streaming service to sign in to

No problems.

No problems.

Complimentary breakfast was mediocre with sausage gravy and biscuits daily with a waffle maker, eggs, sausage, bagels, cereal and oatmeal. The vent and light switch is on the same circuit in the bathroom which means when the light is on the vent is running and very annoying. The staff is great, friendly and helpful.

Complimentary breakfast was mediocre with sausage gravy and biscuits daily with a waffle maker, eggs, sausage, bagels, cereal and oatmeal. The vent and light switch is on the same circuit in the bathroom which means when the light is on the vent is running and very annoying. The staff is great, friendly and helpful.

Service was great. Is off and on highway and lots close by. Place is older but not awful. Room was comfortable and quiet. Would stay again

Service was great. Is off and on highway and lots close by. Place is older but not awful. Room was comfortable and quiet. Would stay again

Room was not ready for check-in time. Reason used was shampooing carpet. Manager insisted I prepay for room in advance, which is something I have never done when traveling. When it was ready, this initial room’s carpet was sopping wet due to A/C leaking (manager was aware and put us in room anyways). When afternoon person came in we explained situation and she was kind enough to move us to another room. Coffeemaker and internet service did not work during entire staff. Morning manager shrugged that off and said his was working just fine. Lots of of persons hanging in parking lot after dark. Maybe not the best part of town. Will not stay at this particular brand of hotels again. Way overpriced for stay and lack of care for customers by manager.

Room was not ready for check-in time. Reason used was shampooing carpet. Manager insisted I prepay for room in advance, which is something I have never done when traveling. When it was ready, this initial room’s carpet was sopping wet due to A/C leaking (manager was aware and put us in room anyways). When afternoon person came in we explained situation and she was kind enough to move us to another room. Coffeemaker and internet service did not work during entire staff. Morning manager shrugged that off and said his was working just fine. Lots of of persons hanging in parking lot after dark. Maybe not the best part of town. Will not stay at this particular brand of hotels again. Way overpriced for stay and lack of care for customers by manager.

Definitely would recommend to anyone looking for a safe good time

Definitely would recommend to anyone looking for a safe good time

Bed was comfortable and staff was helpful

Bed was comfortable and staff was helpful

I booked a dbl bed online it showed on there end a king. So I was not happy I had to pay more

I booked a dbl bed online it showed on there end a king. So I was not happy I had to pay more

All is well

All is well

The staff was friendly and breakfast was good, and the hot tub was amazing. Thank yall.

The staff was friendly and breakfast was good, and the hot tub was amazing. Thank yall.

excellent stay thank you

excellent stay thank you

Was somewhat disappointing that we were there for several days, and had the same biscuits and gravy every day for breakfast ( previous times breakfasts were roasted) We were also disappointed that the hot tub was not working, and had not been working for a week or more, then a few days later the pool was also closed for not working. Obviously, that type of thing happens. Just disappointing when having flown 4 hours on a plane with kids and staying for 6 days.

Was somewhat disappointing that we were there for several days, and had the same biscuits and gravy every day for breakfast ( previous times breakfasts were roasted) We were also disappointed that the hot tub was not working, and had not been working for a week or more, then a few days later the pool was also closed for not working. Obviously, that type of thing happens. Just disappointing when having flown 4 hours on a plane with kids and staying for 6 days.

It was ok. We stayed in a “new room “ but it still needed help. The bathroom was not great. The door was peeling at the bottom and there was dirty grout. The staff was really amazing though and it was close to everything. The breakfast was just ok

It was ok. We stayed in a “new room “ but it still needed help. The bathroom was not great. The door was peeling at the bottom and there was dirty grout. The staff was really amazing though and it was close to everything. The breakfast was just ok

Front end staff was very helpful and friendly. Room at first looked great but with all the lights on you can see the chair and loveseat to be badly stained and knobs or handles missing from dresser. I went to the main desk to get sheets to cover the chair and loveseat and as with check in she was prompt and friendly I did not tell her why I wanted them.

Front end staff was very helpful and friendly. Room at first looked great but with all the lights on you can see the chair and loveseat to be badly stained and knobs or handles missing from dresser. I went to the main desk to get sheets to cover the chair and loveseat and as with check in she was prompt and friendly I did not tell her why I wanted them.

Very clean and had good prices! My brother and I are very happy with our stay!

Very clean and had good prices! My brother and I are very happy with our stay!

Convenient location. Clean hotel. Comfotable bed.

Convenient location. Clean hotel. Comfotable bed.

Great. No issues.

Great. No issues.

No hair dryer in the room

No hair dryer in the room

I booked this property because of Hot Tub advertised and pictures of same. Immediately upon arrival I could see that this property was not as indicated by photos. Hot tub out of order sign on door leading to pool and water in Hot tub was discolored. Staff told I couldn’t get a refund because I booked through Expedia.

I booked this property because of Hot Tub advertised and pictures of same. Immediately upon arrival I could see that this property was not as indicated by photos. Hot tub out of order sign on door leading to pool and water in Hot tub was discolored. Staff told I couldn’t get a refund because I booked through Expedia.

very clean and excellent customer service

very clean and excellent customer service

Quiet seckuded

Quiet seckuded

Friendly staff and clean facilities

Friendly staff and clean facilities

Bathroom plug was messed up. The bathroom itself needed some TLC. It looked dirty because of its condition. Need more plug availability by the beds. The elevator smelled like smoke. Breakfast was a disappointment. The hot tub wasn’t working.

Bathroom plug was messed up. The bathroom itself needed some TLC. It looked dirty because of its condition. Need more plug availability by the beds. The elevator smelled like smoke. Breakfast was a disappointment. The hot tub wasn’t working.

It was clean, quiet, and had good coffee.

It was clean, quiet, and had good coffee.

From the moment we checked in until the morning we checked out the staff were approachable, friendly and always helpful, nothing seemed too much trouble. Our room was lovely and spacious, the air con unit was amazing as was the onsite pool we had access to. Breakfast everyday was lovely. Wouldn’t hesitate to stay there again.

From the moment we checked in until the morning we checked out the staff were approachable, friendly and always helpful, nothing seemed too much trouble. Our room was lovely and spacious, the air con unit was amazing as was the onsite pool we had access to. Breakfast everyday was lovely. Wouldn’t hesitate to stay there again.

Toilet was clogged when we arrived. I was told I’d have ti fix this issue myself. Not a problem, but they wouldn’t bring the equipment to fix it to the room. When we opened the pull out couch, there was dirt all over the mattress, it was so worn out that the springs were showing and there was no bedding at all. Also, they wouldn’t bring that to the room either..

Toilet was clogged when we arrived. I was told I’d have ti fix this issue myself. Not a problem, but they wouldn’t bring the equipment to fix it to the room. When we opened the pull out couch, there was dirt all over the mattress, it was so worn out that the springs were showing and there was no bedding at all. Also, they wouldn’t bring that to the room either..

Loved it

Loved it

The room was clean but a bit worn. Good for the price. Last weekend we stayed at Holiday Inn Express with equal conditions but double the price. One thing we didn’t like was there wasn’t front desk personal most of the time. Seemed no one watching the property. We never ate the breakfast so we can’t attest to the quality.

The room was clean but a bit worn. Good for the price. Last weekend we stayed at Holiday Inn Express with equal conditions but double the price. One thing we didn’t like was there wasn’t front desk personal most of the time. Seemed no one watching the property. We never ate the breakfast so we can’t attest to the quality.

Awesome thanks

Awesome thanks

Continental breakfast was lame. Not enough food, sausage was old.

Continental breakfast was lame. Not enough food, sausage was old.

It is a good hotel to stay at for overnight stays or out of town for work.

It is a good hotel to stay at for overnight stays or out of town for work.

Exceptional property for the price range, safe and isolated with easy access to highways.

Exceptional property for the price range, safe and isolated with easy access to highways.

clean rooms, comfortable beds

clean rooms, comfortable beds

Nice room and good breakfast. Perfect for a short stay and convenient location

Nice room and good breakfast. Perfect for a short stay and convenient location

I like everything about this property

I like everything about this property

Very clean and comfortable roo.

Very clean and comfortable roo.

It was a quick, impromptu stay. Everything was great. It was super late when we arrived in town and they accommodated us without hesitation.

It was a quick, impromptu stay. Everything was great. It was super late when we arrived in town and they accommodated us without hesitation.

This Hotel was roach infested.

This Hotel was roach infested.

The breakfast is awful and beds are super hard in my opinion.

The breakfast is awful and beds are super hard in my opinion.

The hotel was not what I expected, there were cockroaches in the rooms. The rooms smelled like cigarettes it did not smell clean at all. The bed was comfortable, the shower was not clean there was a lot of mold, the water was leaking everywhere. I was so disappointed

The hotel was not what I expected, there were cockroaches in the rooms. The rooms smelled like cigarettes it did not smell clean at all. The bed was comfortable, the shower was not clean there was a lot of mold, the water was leaking everywhere. I was so disappointed

There were roaches every where. I was eatting and one ran toward my food. Pulled back the covers they were in the bed. The bar of soap after I washed my face one climbed on. I have photos

There were roaches every where. I was eatting and one ran toward my food. Pulled back the covers they were in the bed. The bar of soap after I washed my face one climbed on. I have photos

Room had a smoker’s smell…

Room had a smoker’s smell…

Very nice

Very nice

Kind and thoughtful service. Clean, comfortable room.

Kind and thoughtful service. Clean, comfortable room.

Someone was arrested from a room when we arrived.

Someone was arrested from a room when we arrived.

N/A

N/A

Our first room we found 5 roaches night one. The 2nd night they were just everywhere when we came in and turned on the lights especially coming out of the sleeper sofa!!! I called to request a new room we had to put all our clothes in bags to try and not take anything home. In the second room and the second night we moved the toilet paper and roaches came all out. We thought maybe it was just the first room but after we found several in the second room on a different floor we are certain the hotel is infested. I literally threw away our luggage and had to shake out and take every piece of clothing from outside to the washing machine even the clothes we didn’t wear to take every precaution not to bring these in our home. It was beyond a nightmare, I have NEVER in my life even seen a roach in a room I’ve stayed in. While I was on the phone asking for a new room the desk clerk asked if I was sure, one began crawling up the wall directly across from me. This establishment needs to be investigated and this problem needs to be immediately addressed. You have no idea the problems this can cause families and what you can do to their homes running a business like this.

Our first room we found 5 roaches night one. The 2nd night they were just everywhere when we came in and turned on the lights especially coming out of the sleeper sofa!!! I called to request a new room we had to put all our clothes in bags to try and not take anything home. In the second room and the second night we moved the toilet paper and roaches came all out. We thought maybe it was just the first room but after we found several in the second room on a different floor we are certain the hotel is infested. I literally threw away our luggage and had to shake out and take every piece of clothing from outside to the washing machine even the clothes we didn’t wear to take every precaution not to bring these in our home. It was beyond a nightmare, I have NEVER in my life even seen a roach in a room I’ve stayed in. While I was on the phone asking for a new room the desk clerk asked if I was sure, one began crawling up the wall directly across from me. This establishment needs to be investigated and this problem needs to be immediately addressed. You have no idea the problems this can cause families and what you can do to their homes running a business like this.

Fair price, friendly staff, clean facilities and quality rooms with comfortable bed and excellent breakfast choices.

Fair price, friendly staff, clean facilities and quality rooms with comfortable bed and excellent breakfast choices.

Very nice staff great house keeping just very nice all around

Very nice staff great house keeping just very nice all around

Slightly older hotel, but the room was clean and all amenities were in order. Breakfast was nice (except for the coffee), the location was quiet and the staff was perhaps the friendliest I've seen in a long time. We used to stay at the chain next to the BW but have changed our spot for future stays.

Slightly older hotel, but the room was clean and all amenities were in order. Breakfast was nice (except for the coffee), the location was quiet and the staff was perhaps the friendliest I've seen in a long time. We used to stay at the chain next to the BW but have changed our spot for future stays.

Best bang for the buck I feel. While a slight drive away from activities, it makes up for it in quietness and comfort.

Best bang for the buck I feel. While a slight drive away from activities, it makes up for it in quietness and comfort.

Nice

Nice

Very beautiful building

Very beautiful building

Lady in the breakfast room was awesome

Lady in the breakfast room was awesome

Everything was fine we'll be staying here again

Everything was fine we'll be staying here again

Great stay and great price

Great stay and great price

Room smelled super musty, really overwhelming when you walk in. Staff didn't seem very friendly. Night clerk was weird and the daytime clerk was arguing with customer and appeared that they called the police on them. Internet didn't work, my guess was it hadn't worked for some time. Towel was falling apart. Stay somewhere else.

Room smelled super musty, really overwhelming when you walk in. Staff didn't seem very friendly. Night clerk was weird and the daytime clerk was arguing with customer and appeared that they called the police on them. Internet didn't work, my guess was it hadn't worked for some time. Towel was falling apart. Stay somewhere else.

Parking lot that was my view

Parking lot that was my view

Room smelt really musky and not good. Air conditioning was limited in use and couldn’t control settings.

Room smelt really musky and not good. Air conditioning was limited in use and couldn’t control settings.

you just have to many trees and hard to get around

you just have to many trees and hard to get around

The staff I dealt with was helpful. Other staff as they talked with other customers was not pleasant. Staff cleaned the room as best as possible. Some of the rooms had cockroach. I didn't see any in my room but will be very cautious.

The staff I dealt with was helpful. Other staff as they talked with other customers was not pleasant. Staff cleaned the room as best as possible. Some of the rooms had cockroach. I didn't see any in my room but will be very cautious.

I enjoyed my stay. My only issue was the curtains don't close all the way so the light all came in. Other than that it was great.

I enjoyed my stay. My only issue was the curtains don't close all the way so the light all came in. Other than that it was great.

The front desk were very polite, friendly and professional. Enjoyed my room, clean and beds comfortable.

The front desk were very polite, friendly and professional. Enjoyed my room, clean and beds comfortable.

Hope at the front desk was terrific during check in. The hotel is a little dated, but worked for one night after a long day at the waterpark.

Room was very clean, breakfast was delicious, the lady that works in the kitchen is amazing, great customer service. This is the 2nd time we stay in this hotel and will definitely will keep coming back soon. As soon as we enter the lobby it smelled very nice so clean 👌

The customer service was absolutely amazing!!!

Good

Difficult to get to hotel off interstate

Quiet..

Spent the night due to power outages in Houston. The hotel was sold out and everything was perfectly clean and quiet.

.

Very clean, everything is up-to-date, safe, and comfortable! I would definitely stay here again!

We had such a wonderful experience and a great sleep.

Karen at the front desk is awesome. Very friendly staff

It was great for the price, we didn’t spend much time in the room. Lots of food and shopping near by.

Great place! Clean, well kept and comfortable.

Was a nice friendly and clean place to stay and they had a Keurig in the room bring you own pods if u want but had a good selection in room, will stay at this hotel again in future trips

The room was smaller than in the pictures online as well was the bed. It said it was king size but the bed looked like a queen size.

Perfect.

Spacious room and great breakfast!

Very nice. Will stay again.

Room bed comfortable but room chairs alittle worn. Nice full breakfast and great coffee

Very friendly and professional staff. Clean room and very comfortable bed.

Loved my room

Convenient to shopping, eating & traveling.

The staff were courteous and friendly. The breakfast was typical - eggs, sausage, waffles, breads, fruit. We enjoyed our brief stay.

Everything is very good. The housekeeper in the breakfast is so very Friendly and helpful. I don’t know hers name but she is from Monterrey.

The "hot" breakfast food was cold.Room was clean and quiet.

Great property, there to visit friends. Lots of dining options, shopping, great to visit the area, property was well kept, no complaints.

We enjoyed every minute. On the other hand, the mattress was hard and had never been turned. We had to sleep in a wollowed out hole.

Fast check-in! Karen is an awesome staff member that check us in and gave all the info we needed to get around the area we were in. Only thing it is very difficult to find entrance to hotel. There are two hotels together and share the same entrance. Very diffcult to see at night. Thank goodness for WAZE to guide us back twice! Goog breakfas and nice clean room.

Nice

Check in was easy, staff was perfect. Good breakfast. Very easy to get back on the road

It good

It was quiet and I really enjoyed the Jacuzzi bathtub