Caribbean Resort & Villas

Loved the location and the view. Parking garage was super and big enough for everyone. The elevators were broken but fixed by the time we left.

Good

The kids pools and indoor lazy river was probably my favorite. It’s a non smoking facility yet the entire week our room was filled with the smell of weed and smoke from the people below us. We had babies in our room. We complained a few times and finally the 6 th day they did something. The hot tubs needed cleaned out a lot better. Some weren’t even hot my babies could be in them. The elevators took forever to come up and down.

Superb

Exceptional

Stay two nights two separate rooms. First room was on the fifth floor it was perfect. Second room was on the third floor it had not been remodeled and had german roaches. Staff was amazing and very helpful perfect location if you have kids or not.

I would stay again!

Rooms were spacious and I had an ocean view. Room was dusty, one morning no hot water, towel station was unmanned and unavailable for use when I attempted to use it.

Good location Mold on floors and floor near the kitchen has a crack on the floor some type of water damage

Exceptional

Good

Very good

We always stay here and the staff is super helpful and from!!!!

Katie at the front desk was absolutely amazing. We arrived around 2:30pm and we were able to checkin early, and we also received a free upgrade. All of the staff I encountered and I mean ALL the staff were so pleasant and helpful. No matter where I was, if staff walked by, they greeted me. Customer service was top notch! The pool area was wonderful from lazy river, to indoor pool and the Tiki Bar. Loved the variety of things to do and the cocktails and food from the bar hit the spot. We both got bacon cheeseburgers and fries. We also had direct beach access with the option to rent chairs and umbrella. The rooms were spacious and modern. We were in the Deluxe 1 bedroom King Suite, Oceanfront. The bed was comfortable and loved seeing the plug options in the furniture. The kitchen size was perfect for us and had everything we needed. The bathroom was a decent size. I did like the door separating sink from shower and toilet. The livingroom/dining area was spacious with a wall pull out bed and couch pull out bed. Lots of space. the the balcony was a great size. I was able to see the sunrise and the view was beautiful. The elevators were really slow. You were waiting forever. The doors shut really fast and don't stop immediately if you put an arm out. My husband and I almost go stuck in the parking garage elevator the numbers werent lighting up and we pushed open and it would open. It di that for about 2 minutes and then we got out. We used the stairs most of the trip. Thankfully we were only on the 6th floor.

I was impressed with the functionality of your elevators. Worked well which could be a difference maker. I thought the property was clean and our room was great. High floor with ocean front view like I requested. All around great stay.

It was ok. Indoor pools were great for the kids.

I loved the view and I really enjoyed it I just wish they had plastic plates for kids

Beach front, decent priced, great spot for families Night 1 @11pm we realized not enough pillows or blankets were left for 5 people. Only the 4 pillows on the king bed. The bathroom had hair in spots that made me question if it was cleaned properly. Night 2 later in the evening my daughter got a piece of glass in her foot from the living area floor. Overall the pools weren't as clean as last year. They have water buildup that was not as bad in 2025. The room wasn't ready for 5 people all around only 4. So in comparison to last year's experience this year was a disappointment.

Superb

Exceptional

It had 4 hot tubs and plenty of pool. A tiki bar at either side. The time share people. They said it was a 90 mins thing and it was 3 hrs

N/A The shower, the drain was stopped up.

My family and I had an amazing stay at Caribbean Resorts & Villas in Myrtle Beach. From the moment we arrived, the service was outstanding. Elizabeth at the front desk was absolutely wonderful! She helped us upgrade to a villa, took the time to explain all of the resort amenities, and made sure we had everything we needed for a great vacation. The housekeeping staff was also incredibly friendly and attentive. The hotel was clean, well-maintained, and very welcoming throughout our stay. Everyone we encountered was kind and professional, which made our experience even better. Overall, we had a fantastic time and couldn't have asked for a better vacation. Thank you, Elizabeth, and the entire staff for making our trip so memorable. We will definitely be back and highly recommend Caribbean Resorts & Villas to anyone visiting Myrtle Beach!

The staff was friendly and helpful. We liked the security team and felt safe. We liked the multiple poles and hot tubs. There were a couple issues in our room - a bad lamp cord and door latch was broken when we got there. Maintenance did take care of it quickly when we let them know. It was disappointing that one of the hot tubs was down and the slide in the kid's pool wasn't open. The water for the indoor pool wasn't warm the whole week.

Exceptional

Exceptional

The Chelsea two bedroom options are not in the hotel that you see online. It's a separate building across and diagnol from it. There's only a pool and hottub at that property. No vending or ice machines and no elevator. The room was nice and well equipped, however.

Starbucks is across the street walking distance to the souvenir shops! Convenient to all my favorite places! My room was updated! Thank you !

The resort is right at the beach which is nice. The hotel staff are friendly. We stayed in the Jamaican bldg which needs to be renovated. The beds were old and springy. My toilet didn't flush right. They had to replace the handle. I wouldn't recommend staying in the Jamaican bldg. The restaurant next door was really good. Also we had super loud neighbors that played their music until 2 am off their balcony.but only 1 night. Overall the view from our balcony of the ocean made up for it.

Exceptional

Unique balcony Nothing

Nice and clean. No problem

Need a refund Everything was bad

Unique balcony Nothing

Location Toilet didn’t flush and took several hours to get fixed. The toilet paper holder was hanging from the wall with screws sticking out and after letting the front desk know it was never fixed during my visit. There was also no way to wash off when coming off the beach because none of the washing stations worked.

Location Toilet didn’t flush and took several hours to get fixed. The toilet paper holder was hanging from the wall with screws sticking out and after letting the front desk know it was never fixed during my visit. There was also no way to wash off when coming off the beach because none of the washing stations worked.

Exceptional

Exceptional

Nice and clean. No problem

Everything was bad

Location is great The waterslide was rarely open and my bathtub stayed stopped up

The room wasn't safe. The dead bolt lock was missing and I had to place a chair at the door to feel safe.

Exceptional

The room wasn't safe. The dead bolt lock was missing and I had to place a chair at the door to feel safe.

Location is great The waterslide was rarely open and my bathtub stayed stopped up

Oceanfront room. Shows as pictured!

Good

Good

Poor

Exceptional

Todo me pareció excelente

Very clean and nice Handicap parking was across the street in the parking garage

Housekeeping only came once during a 3 day stay

Housekeeping only came once during a 3 day stay

Handicap parking was across the street in the parking garage

Very good

All the pools, and when my cable went out, a maintenance guy was quickly sent to our rescue and my husband was able to finish Oklahoma thunder and San Antonio Spurs game. The maintenance man was very polite, informative, dedicated, and determined to get both TVs to work, even though it took a while, and wasn’t that easy. I have stayed here for the last 3 years only difference is I stayed in the Chelsea villas and I was on the 3 rd floor. No elevators …..all stairs, for 2 days my ankles and legs swelled up from all the up and down even an in shape person was exhausted when reaching the top. If I was to stay in the Chelsea villas I would only take the first floor.

Love the oceanfront The tub got clogged

Pleasant

Love the oceanfront The tub got clogged

Things were as posted. Large rooms & great view. Resort has really great pools & kids friendly. We really enjoyed our stay overall

All the pools, and when my cable went out, a maintenance guy was quickly sent to our rescue and my husband was able to finish Oklahoma thunder and San Antonio Spurs game. The maintenance man was very polite, informative, dedicated, and determined to get both TVs to work, even though it took a while, and wasn’t that easy. I have stayed here for the last 3 years only difference is I stayed in the Chelsea villas and I was on the 3 rd floor. No elevators …..all stairs, for 2 days my ankles and legs swelled up from all the up and down even an in shape person was exhausted when reaching the top. If I was to stay in the Chelsea villas I would only take the first floor.

The pools and the staff was very nice

Been to

I like how helpful the Hispanic staff was towards my group and other people.

We traveled with my 75 year old mother and 10 month old grand child and we couldn’t use our balcony for people on there balconies smoking weed . Night and day if this hotel has a non smoking policy they sure don’t enforce it. It was so bad if you opened the balcony door it would over take your room.the elevators were the same way.

In the hotel room had plenty of room and all the common spaces but the bathroom was a little small.

The room was very clean and the lazy river was amazing.

We were located in Chelsea Homes. Upon arrival after a 7 hour drive there were 3 bags of dirty laundry that was not taken out by house keeping. There was a dirty diaper on the balcony with poop in it. The sink was clogged and there was hair on “clean” towels. I have contacted guest services 3 times and they did not help in any kind of way. There was no accountability in this situation. I would not recommend this place to anyone ever.

This place was clean and a good location that was quiet. On the beach

This is our second year coming back and we absolutely love this place, the staff is always professional, accommodating and always nice and cheerful. Our only complaints and for us these are minor complaints, there were two solo cups that looked to have been spilled on the balcony that left a sticky red liquid behind, and the floors seemed to be a little dirty. Which it didn't bother us that much, there was a broom in the closet, did a quick sweep and warm water fixed the mess on the balcony, took me all of 10 min. But the rest of our stay was fantastic. Cleaning staff checked on us daily and were fantastic. No stay is ever perfect, or at least that's been my experience, But the staff at the Carribien resort strives for it. And that's why we will be back for again.

The area and staff

Nothing the lobby was very nice and up today the room was out of date dirty nothing like the pictures I didn’t even stay there I left the same day as check That the Jamaican building all the rooms are out dated need to be updated it smells like pee in the hall way worse hotel room I every booked

The multiple kiddie areas in the different pools

The location and pools were amazing! Just minimal complaints.. such as the bathtub not draining, I had a broom but no dustpan & when requested they said it would be provided and never was. But all in all great value for the money and we will be back!

Exceptional

Very good

I was pleased to watch a staff member taking samples of the different pools about 7 am. I was pleasantly surprised to see that same staff member doing it again in the early afternoon. The room was great and the grounds were very well maintained.

Clean rooms friendly staff

Beautiful room with plenty of space. Nice bathroom. Gorgeous view. The pool area is spectacular. Just wish we had more time. Restaurant next door was excellent. All good

Beautiful room with plenty of space. Nice bathroom. Gorgeous view. The pool area is spectacular. Just wish we had more time. Restaurant next door was excellent. All good

Great

clean and location

Location and pools I've stayed in every year for the past 5 to 6 years and have never had a problem with roaches until this past weekend. I was very disappointed that I was not compensated for the issues of roaches. It wasn't just one or two roaches the room was infested. The lady at the front desk lied and said they had no open rooms when in fact they did because I looked it up online and it was several rooms still opened and not booked. They tried to send pest control late in the evening on Saturday night but by then I was irritated and it was too late to even spray. The pest control man asked why they didn't switch me to another room so that could spray because the spray was so strong so I asked him not to spray .

Very good

Location and pools I've stayed in every year for the past 5 to 6 years and have never had a problem with roaches until this past weekend. I was very disappointed that I was not compensated for the issues of roaches. It wasn't just one or two roaches the room was infested. The lady at the front desk lied and said they had no open rooms when in fact they did because I looked it up online and it was several rooms still opened and not booked. They tried to send pest control late in the evening on Saturday night but by then I was irritated and it was too late to even spray. The pest control man asked why they didn't switch me to another room so that could spray because the spray was so strong so I asked him not to spray .

Exceptional

clean and location

Parking was convenient and safe. Beautiful location! Staff was friendly.

a good stay, we would go back but only if we could be sure we would be in the cayman tower.

Exceptional

Loved the beach front access, not too far from downtown or broadway if you drive. Beach wasn’t overcrowded which I loved. Parking garage right across the street. Probably needs some new mattress for the pullout couch and hideaway bed, they weren’t very comfortable at all but regular beds were good.

Exceptional

Loved the beach front access, not too far from downtown or broadway if you drive. Beach wasn’t overcrowded which I loved. Parking garage right across the street. Probably needs some new mattress for the pullout couch and hideaway bed, they weren’t very comfortable at all but regular beds were good.

location to beach Friendly Staff Ice machines didn't work. Wasn't in a unit we thought we were getting.

The staff was so pleasant and kind, made my kids bdays so special

location to beach Friendly Staff Ice machines didn't work. Wasn't in a unit we thought we were getting.

I really liked how close the hotel was to everything. Loved how the room was set up. Really appreciated how someone was there to help unload our luggage and take it to our room. I understand the no smoking rule but there are people smoking pot at the hotel because we could smell it about every time we went out on our balcony and the smell would get into our room even with the door shut. That’s one thing that needs to be addressed and enforced more because if the rule is that no one is to smoke on the balconies then that should apply to everything else too.

The coffee maker needed better cleaning, the bed sheets had a few dirty spots, and i had to get used to the parking, but i had a great time. Would come back again.

Great location nice pool Extremely loud neighbors

Great location and a ton of amenities! Staff came every day at same time to get garbage and give new towels! Pools didn’t open until 9 am! With kids that is very late!! Ice machines did not work

Great location and a ton of amenities! Staff came every day at same time to get garbage and give new towels! Pools didn’t open until 9 am! With kids that is very late!! Ice machines did not work

Exceptional

Extremely loud neighbors

Everything was amazing The ballet front desk staff pools were awesome. Everything was great.

Clean room, parking was easy, everything in the kitchen we needed.

Excellent location to all attractions We were put in the Jamaican building it was run down the elevator was slow beds uncomfortable

Excellent location to all attractions We were put in the Jamaican building it was run down the elevator was slow beds uncomfortable

Staff Construction the hole time we have been here beach access was pretty much horrible because of it super noisy

Great trip, awesome room and plenty of balcony space. Will return for the Chelsea house again.

Good

The room and everything come there 3 to 4 times a year for the last 5 to 6 years and also like the updated rooms and bathrooms by the pools

I liked the various pools, suitable for all ages. The rooms were clean and presentable. I liked the distance from the resort to restaurants, boardwalk etc. The room we stayed in - the bathroom sink had a hard time draining the water. On the first day of arrival the hot tubs were not warm/hot. We let staff know and they said they were attempting to adjust temperature but it never got hot. The hot tubs didn’t work until the next day. Also at the towel hut sometimes staff was there otherwise had to go to front desk for towels. The hours of the poolside bar/tiki hut are questionable? Not specific hours.

N/A

Great view,Good Parking, Clean room, very friendly staff from front desk to the house keeping staff. Would plan another trip there soon.

Safe

I booked and paid for an ocean front .....it was a side view of the ocean.

i wish there were grills to cook on in the pool area. i also wish the slide and bars were more consistent about being open and towels were available we had trouble getting pool towels each day

The air conditioner was very noisy an its been 5 days since our check out an still have not received the $100.00 hold on my credit card back as of yet!!!!!

Whole experience was great

Beautiful, comfy, cozy room with breath taking ocean views. The RESORT is beautiful. Several pools and hot tubs, fun for the children and family. Wonderful ocean access. I love this place

The staff was very sweet. I love them especially Miss Lee says she was so sweet. I was in room 331 and the housekeeper was so nice. I forgot her name loved her. She made sure we had clean towels and everything. The pools all housekeeping all groundskeeping was so sweet. It was very clean. I will be back

I really enjoyed it.

I didn't know you had breakfast I have never received my $100 deposit back yet...

Oh boy- first off, our room was located in the basement of the Jamaica building (113) and it was very sketchy in the hall way. When we got to our room- it was hard to open the door because it turns out, someone had previously kicked the door open so the door frame was all messed up. There was glass in random spots of the floor that my husband kept stepping on (thank god it wasn’t my 8 year old child), and even more glass on the patio and pool area. When we told the front desk, they sent a cleaning crew and when one of the cleaning ladies observed all the glass- she was mortified! Her and maintenance tried their best to clean it all up but they need to deep clean/power wash the patio and pool area to get the rest of the glass. There also was rust all on the bottom slider to the patio. Also upon our arrival in the room, there were two cups that were used by previous guests and not thrown away and sticky spots on counter surfaces. The lack of concern from the front desk about these issues, especially the glass, WOULD NOT RECOMMEND!!

I didn’t have breakfast, and I didn’t know they serve breakfast! I had to walk down the street to smoke.

Great room and perfect for family vacations and great ocean view

I like the location and the room

Everything was amazing Elizabeth at check in was amazing and offered us an upgrade

Customer service was great

We had a beautiful clean 2 bedroom unit, loved the updated room and decor, needed a few more necessities in the kitchen to me, like paper towels. My family likes to workout and the gym needs a bit of work, like water in the dispenser.

Nice facilitates Telling me my service me my service dog couldn’t come back. He has done nothing wrong she just didn’t like that I told her he was emotional support. PSD dog!

The bathroom in my room wasn't clean there was hair everywhere I had to reclean upon arrival

Location

Can’t beat the price! Staff is attentive to your every need.

The room had a really bad smell to it, like mold or a retirement home. The shower was disgusting and the water never got hot. The pools and hot tubs had a weird film on top. We’ll be good on coming back here

Didn’t see the property because vacasa canceled my booking at the very last minute We had to wait for vacasa to find us a different hotel

Best resort ever.

Very comfortable! Beautiful view of ocean!

Beautiful place would definitely do it again

Tub

Oceanfront. Smelling dope being smoked

The amenities and location The cleanliness of the room and building we were in.

Beach view

Staff friendly and helpful. Parking garage across the street from property no charge.

Very clean The elevators were a little slow due to traffic

Quiet

Ice maker on our floor and 2 floors down were not working. It was an inconvenience to have to hunt for a working ice machine.

Location and amenities Our room had some sticky and dirty areas, a friend staying in another room had bugs in their sheets and stains and were told by staff they could not move them. I was double charged for items in the downstairs store, they told me one would fall off but it didn’t and I could not get through to a manager.

The only thing I liked about the property was the location. It was close to everything me and my family wanted to go to. I didn’t like the Chelsea unit we stayed in. It was very out dated, mold or mildew on the ceiling in the bathroom, living room chairs was filthy( we went out and bought sheets to put onto of the couches so we were able to sit on them, paint was chipped of some of the walls badly, wall were dirty. If I could have cancelled and gotten my full refund I would have done so and stayed at another resort or hotel. I have pictures for verification.

I was in the deluxe suite the door didn’t lock and we had to literally push so hard to open it. The last night we stayed we were locked out our room because I guess the door was dead. So we had to wait for maintenance to come fix it I will say they came pretty fast. All around staff was super nice and efficient. Even tho the door was broke and the room had a funky smell I might book there again.

Oceanfront room was great. Right on the beach and very accessible. The price was an amazing bargain for the location and beachfront area. No ice machines or vending in the Jamaican building.

The people were helpful when booking screwed up my stay. Loved everything

We loved the location, staff was friendly and stayed an extra day just to enjoy the beach. Unfortunately, our room was not equipped well. Avoid1223 . Floor was coming up and created sharp raised edges( our grandson received several cuts from this )Television was broken and had lines and we called down the night we got there staff said they would send maintenance but no one showed , so we walked down the next day and reported it again, then when maintenance arrived the supervisor said it was dropped (we felt like they were blaming us ) , paint all over the broken lamp shades, sofa bed was in complete failure and we had to remove the mattress and place on floor just to make it comfortable , safe also didn’t work , had no hair dryer , phone was busted and the kitchen was not remotely equipped . No knifes, no baking pans, no can openers, no paper towels , no oven mitts to even use oven so be prepared to take everything you have if you plan to use kitchen . Refrigerator froze up and stopped working and we lost a lot of our food because it happened at night and wasn’t noticed until it was too late , but hey maintenance brought a blow dryer and thawed it out and was kind enough to to leave a blow dryer. In our last night. I feel like they give booking the bad rooms and the rooms that are not up to par . We also had 8 people and they didn’t have any extra covers Inside the room for the pull down bed or sofa .Also lots of missing tiles in pools , and outdoor showers were not working.

Everything outdated. Tub/shower handles were loose and you couldn’t regulate water temperature. Not a good experience.

Very nice, loving view great workers.

.

Do not stay at this resort! Nasty and dirty!

Clean condo, great amenities, close parking, Beach access, great staff

Amazing experience I can't wait to go back

Little bit dated but staff is great and pools are very kid approved.

Parking was easy and great view of the ocean

The indoor pool area and elevators at the ground floor needed a definite pick me up and cleaning. Outdoor waterslide was never open while we were there and the staff made us come down for bedding and things we needed.

Room 506-poorly stocked- had to request a frying pan and garbage can. Room had very little to use for cooking meals for our family. Carpet is really worn and old. Couch and arm chairs were recently updated but all other furniture was old and battered. Beds were comfortable and clean. We would not stay here again.

Wonderful beach views

We stayed in a three bedroom but it wasn’t renovated. The room was not clean, crumbs and food everywhere. The floor needed mopping and vacuuming. I paid just about $1,000 for three nights, that is unacceptable. There was trash through out the room. Even though I stayed one night of three, I think I should receive a full refund. I had to book another place for the rest of my stay. It was a big inconvenience, we came down for my daughter’s volleyball tournament which took place Saturday and Sunday. Maybe a renovated room is better, but I did not get that experience unfortunately.

I gave low ratings on cleaning and staff for a few reasons. We had some issues at check in . We reserved a queen room, but asked at check in about the p

Need Do not disturb signs for privacy Housekeeping came in unannounced daily

Staff was highly attentive, and our room was very clean and neat.

Pool, Tiki bar, my second room The first room they put me in was smelling molded, silverware was dirty and the refrigerator was old and rusty with paint over it

The tub and toilet was clogging, the Jamaican part was ok

Proximity to beach Not clean, broken ice makers, no hot water, large bug in room, staff was accommodating until I contacted booking.com and they resolved the problem

Perfect stay! Will definitely return

Good property, but some repairs needed.

My room was very clean, the staff was super friendly and professional, nice beach view and plenty of parking

Our 1st reservation (2 bedroom and pull out sofa in living room) was booked in December 2025. One week before our arrival date of april 20th, they canceled our reservation due to the property being sold. They wanted to put us in a place where we would have to double up on sleeping arrangements and it was 7 miles from the car show. The reason we picked 1st location to start with, it was walking distance and we had our own room. After repeated requests for a closer room they found this place, which was a studio, but we did each have our own bed. The unit was clean. Unfortunately we didn't have hot water most of the time! Only 2 people got 1 hot shower each during our 4 day stay. When reported they kept saying they would send someone to look at it but no one ever came. We had 3 adults for 4 days/3 nights and they wouldn't give extra linen/towels, said we could use the laundry on site but we had to pay for it. We were also limited to 1 parking spot, where the 1st place had the 2 which we needed. Not exactly a vacation experience I want to repeat. Use caution.

Beach front Room outdated, not clean, and a time share scam at the front desk.

One would not get hot at all The other one was out of order Had to get clean sheets bathroom was nasty Manger was supposed to discount my room but they never called

The rooms were outdated and were not clean

The best place I’ve ever stayed at! We will definitely be vacationing here again!

I would recommend this property to my friends

It's right on the ocean and close to Broadway and boardwalk. Had several pools and hot tubs Beds were not very comfortable, the bathrooms door had damage at the bottom, the dressers and doorframe had paint missing and the couch had a couple holes in it. The pull down bed in the living didn't look like the mattress protector had ever been changed or washed. The hot water took 20 plus minutes for it to get somewhat hot and the hot tubs were only hot half the time.

Hot water went out

Beach view was amazing! Parking was across the street but easy. Registration desk was friendly

Very clean room. Beautiful view of ocean from our balcony. All the employees were very friendly and helpful

My room was NOT cleaned like it supposed to be we saw roaches in the kitchen. The shower sound like somebody drilling a hole in the wall. The wire springs were poking through the mattress of my daughter’s bed. And on top of all that the hot water kicked out and we couldn’t shower

Yes

Room was very clean and comfortable

None of the ice makers on any of the floors on the Dominican tower worked at all. Water was coming up through the floor in the room and we called maintenance out, it couldn’t be fixed then. We had gotten a text that morning saying we could extend our stay another night, despite everything we were going to because the kids were having fun. I called down to the lobby after maintenance left and said that I wanted to stay the extra night and I was told it was all good that the room would be available and to just come down to get the key cards redone. I go downstairs to get that taken care of and they tell me I cant, I can’t even extend my check out time because maintenance has to have to room. They can’t even look for another room to extend the stay because it’s not the same room I was in. Everyone there was extremely rude.

Go tume great people

Omg everything was exquisite from the rooms to the views checking in when smooth and parking was very convenient. Only thing that needs to be worked on. Is that the elevators for the Dominican side?

Not what they show on pictures and gives you rooms that are not what you are looking for at a high price..

Real was clean, great & friendly staff. Wonderful beach view.

Yes we enjoyed ourselves

Hotel was dirty, pools rusty, dirty floors in hotel rooms, dirty elevators, carpets dirty and very old, balcony old and walls undone, rails to balcony looked unsafe when reported to front desk they didn’t care, hotel Dominican side was deplorable, owners don’t care about their guest because it shows in the upkeep. We tried to stay out of that resort as much as possible. We did not use the pools at all they were filthy to say the least. Very unpleasant stay, but for the child we tried to make the best of a horrible first time to Myrtle Beach experience. We won’t be coming back. Not there anyways. Waste of money and time.oh and the furniture was dirty with a substance on it that they didn’t care to clean nor replace. I’m totally lost at how they don’t care. Staff attitudes and all.

It had something for everyone it was peaceful and the hosting company was very nice and helpful ❤️❤️ it was simple and easy I was very pleased and it was affordable No pots or pans but everything was above and beyond great

Thanks

Be warned - It's not just one large hotel...there are 3 or 4 bldgs. Don't get the Jamaiican - dirty and small. Very deceiving!! I know of 2 families that complained and were able to move to a nicer bldg...after being charged another $250.00...I WILL NEVER STAY THERE AGAIN!!

Room was very clean. I had an excellent stay and have found my new place to stay in Myrtle Beach. Thank you to the excellent staff for the excellent hospitality and service.

Property was dirty, room was somewhat clean, missing coffee filters and cups to make coffee.

We had a great time and the room was very clean

Always stay here! Great kid friendly hotel.

Love the stay

The Staff were friendly very helpful, overall amazingly great! When we arrived we had a few hiccups, but nothing the staff couldn’t handle. I appreciate their hard work and see in making our stay an enjoyable one. I wouldn’t recommend the first floor, this just for my preference, being poolside didn’t give me the privacy I needed to enjoy the beach view. The parking was secure and safe. Again, my family and I enjoyed ourselves. It was our first time at this resort for our Spring Break vacation. I say, try it out… amazing customer service.

The view that was coming from our room was so dreamy and beautiful, also all the water activities we were provided with in the hotel were so fun and enjoyable. At last, we all had a great summer break trip.

Ive had a lot of bad experiences before and never left a review on anything until now. Stayed here two times before and it was great. The last time was horrible. I was locked out of the room multiple times. The door ended up dying twice on two different nights. It ended up being 6 total trips back to the lobby. The room was horrible. Dirty floors, the fridge/freezer kept freezing everything. One electrical outlet not even close to the bed that was available to plug stuff into. Random people beating on the door all through the night. On checkout day I asked about some type of refund and was told “we’re sorry, we will email you” it’s been 5 days and haven’t received anything. All around, it was HORRIBLE. I do not recommend staying here to anyone.

was assured the room was newly upgraded

Room was not clean, beach view was ok.

This hotel is advertising falsely what they show online is not what you might get upon arrival they show the big beautiful hotel on adverts but when you go there it's a possibility you will get the old broken motel end of it which wasn't displayed when booking . from the moment I checked in I had issues starting with the room door not been able to close after I dropped my bags so I had to go back to the front desk which they had maintenance came out to fix it and that took 1 1/2hr from me reporting it to them completing the job, the next day when showering the bathtubs was backed up and again I had to go to front desk to report this which I then asked for a room and the manager on duty told me it's going to be a extra 2 5 0 for each which I declined because I don't see how or why I should pay extra to switch when it's not my fault the rooms were fall apart I know I will not be going back to this hotel and I definitely won't be recommending it to anyone.

suite was clean and large plenty of room with nice kitchen area and living room space

Pleasant

Great place to stay!!!!

From check in to check out, we were super satisfied with our stay. Beach access was great, the indoor and outdoor pools areas were nice. My kids had a great time.

The photos for the standard room do not clearly show the exterior of the building. The hotel actually has three separate buildings. We stayed in the Jamaican building, which is not the tall blue building—it’s a smaller building located next to the restaurant. To access the main building, where the indoor pools are located, you have to walk behind the restaurant or use the sidewalk.

Bait and switch... the pictures showed a tall multi floor building on the beach. We chose our room in the towers shown looking forward to the pool amenities and lazy river. Upon arrival we were told to drive down the street to another old hotel. It was run down and very dirty. The glass door to the balcony wouldn't close all the way leaving a cracked opening. The floors were very dirty making our feet black. The air conditioner roared loudly every time it turned on. Parking was across the street making loading difficult.

The front desk staff was very friendly and welcoming, and the other staff we encountered were also pleasant. There were a few downsides during our stay. The water park was closed, possibly due to the off-season or maintenance. The battery in our room door keypad died, but maintenance came within a few minutes and fixed it. The bed linens had stains, and it took a while to receive clean replacements. My husband also saw a small roach in the bathroom. Parking was okay, although the garage spaces were tight, which was expected, and valet is no longer offered. Despite those issues, the staff was kind and helpful, and I would stay here again.

Great place

Always love coming to Carribean, Poole could be cleaner, but other than that, a perfect stay

Bed sheet was dirty and they refused to change the sheets

This was our 3rd year staying here. The location is excellent for our stay. Our room was adequate, but did not feel clean upon arrival. Floors had sand and debris all over them. Bathroom had hair all over it. Second morning of our stay, there was no water for a short time. Every time we flushed the toilet it sounded like a jet taking off inside the wall. Our room was very close to the elevator and we had several nights of not being able to get to sleep until after midnight due to loud voices, doors slamming and kids running around. One of the hot tubs was not functional, the other one was not hot, cooler than the pool. Only 1 elevator out of 3 was working most of the stay. Just seemed to be alot of maintenance lacking this time.

The first room that we had was discussing, then they upgraded us to a room and it was beautiful. We ended up having the best time ever.

This time we did run into a few issues. The bath tub wouldn't drain, there was no fitted sheet on the bed, remote was missing and they couldn't find one until the next morning. So we didn't watch tv at all. Other than that. Great place to stay.

We stayed in Jamaican building. Room was okay. The building needs some major renovation. We had to call two nights due to loud guests which did stop after reporting this. The housekeeper was very nice. Balcony was dirty chairs full of pollen. Bathroom sink sluggish was repaired.

This resort was definitely top tier with the kindness, accomadations, and location. The staff was very friendly and understanding. They definitely go above and beyond for their clientele. If there are any issues, they make sure all concerns are addressed promptly without delay or hesitation.

It was rust in the fridge, whoever stay in there befire us left a cup in the oven, the pillow case had stains on it, the pull out couch was not up to date, didnt luke it at all . I only stayed because i brought my grandkids to have fun. The price i payed for the room was not worth it

Love staying in the tower... but the Jamican is old and many things don't work - Shower was week. Door had to be slammed to close. no hairdryer in the room, etc...

Unfortunately, we were not satisfied with our room but the newly renovated rooms seemed much better. Floors were dirty. Pull out couch was dirty, thin and horrible to sleep on. Hot tub was cold and not as clean as we would have liked.

We got to the hotel a little bit earlier in the day Yasmeen and Dawn we're extremely helpful, accommodating and made a very impressive first impression. I would recommend anyone stay at this Resort. Thank you ladies for making this a great trip right from the start.

My family and I stayed at this resort and plan to visit again! The room was extremely clean, spacious with a full kitchen and separate living room overlooking the ocean. The resort had heated indoor pools, lazy river and hot tub that we took advantage of, and the outdoor pool had a large area with lots of loungers. It was perfectly located and the staff were very friendly!

Secondly, the indoor pool. The lazy river was WAY warmer than the jacuzzi, and they refused to close the doors to the indoor pool when it was 56 degrees and the wind was blowing hard. (Really didnt make sense why they couldnt leave 2 doors open and close all the rest) it was SO dang cold, we couldnt actually enjoy the pool. That made me super sad, considering how much we spent for our room. Also, there was ball teams in town, im assuming for a tournament, and they were staying in The Caribbean (Dominican Tower), and were SO LOUD! You would think with security, they would have gotten them to quiet down a bit. Nonetheless, our stay overall was fantastic, and we would recommend The Caribbean Resorts and Villas to anyone! -The Lawhons'

Really not a fan of Myrtle Beach because of past experiences on how "my kind" have been treated. Was here for competition. The room was surprisingly nice! Not what most expect drom Myrtle Beach. Location was convenient. Staff was nice. Room was clean, renovated, and spacious.

Sorry we didn’t have time for the gym this weekend

I had a nice room but it wasn’t the cleanest

Was not what we seen on your website

I was disappointed from the moment I checked in. First, our room was not in the hotel that is in the picture. We were put in a room in a building down the street from the one in the pics. I would call it the orphan building. The building you register is so nice and impressive when you walk in but I can’t say the same for the “Jamaican Tower.” The corners of the room had piles of dirt, the pillows were disgusting, the toilet seat was barely hanging on. On top of that, if you plan on using the water park, you have to walk to the main building. That was not disclosed. Not to mention multiple water features were out of service and what was in service was pretty run down. My daughter refused to use the kid pool because she said it looked too dirty. The dirty look was due to the chipping of plaster and I knew that but she didn’t understand. I also found an envelope laying on the nightstand instructing me to tip the housekeeping staff which I found to be very tacky. In addition there are very limited parking spots near the Jamaican Tower (maybe like 5?) and you have to park across the street in the overflow lot. Wasn’t easy having to pack all of our luggage that far. Thankfully the elevator worked going up so that we could use the cart, however it would not go back down so we just had to leave the cart beside of it. I asked about getting a room in the main building and was told those are only 4 and 5 bedroom condos which was too big for just me and my daughter.

Great stay just wish that front desk staff would be better with information when you check in

I've been coming here for over a decade now and I really love this place. It sits right on the It's fun and conviently close to almost everything. Broadway at the beach is only a 4 minute drive.

Yes

Everything was great and I enjoyed every minute here!!!

View was good, room was 200$ and was nothing like what the pictures showed online, checked in and was sent to a complete different building with no pool or staff or ice machine or soda machine, absolutely ridiculous, won’t never stay here again, if you do you make sure you are in the main building…..

Lovely view and friendly staff

Nice property

We had to end to paying extra when we got there even though i had got the right room, we was missing some stuff in the room, the water didn't get hot until the next day, and none of the hot tubs were hot so we had to go to the hotel next door.

Really nice for the inexpensive money to stay! Recommend!

The room was so amazing and the ocean view was amazing and the service was great I didn’t even wanna leave ..

Nice clean 3-bedroom ocean front. Room was very clean. The staff check on us for any needs via phone call and text on daily basis. Great ammenities

Everything was very good.

Reserved a room with two queen beds. Wanted a room away from the elevators. Once there had to accept a room next to the elevators with one king bed. Virtually no housekeeping. Told they would only dump the trash and change towels each day. Only did that the 1st day of stay. Dirty floors turned the bottom of white socks brown after walking on them

Room was very clean & overall relaxing

Yes the room was great, but the lobby by the elevators was not so great, it smelled like pee and was not well taking care.

Room was clean. Tub didn’t like to drain but was only there for one night.

Outstanding room with a nice oceanfront view. Staff was very nice and room was great. I did however have and issue left unresolved and will probably stay again. I booked resort based on previous experience. This time did not fulfill my expectations

Clean room, staff were wonderful, and amenities were great. Great location, kids and family friendly.

I drove all the way from North Carolina close to the Virginia line to get to the resort and they tell me my reservation was cancel.

Didnt have hot water the first night of stay . They said it was due to a power outage but power was functional.

We absolutely love our stay. Staff was great, room was super clean with comfortable beds. Right infront of the beach ocean view. Everything was amazing will be back soon.

It's always a pleasure every time I stay with you guys. I will be back next month.

told us we had the room reserved for extra stay, then sold it and kicked us out

Can't wait to book with you again.

Clean room and staff

Wasn’t the hotel that was the problem I found out that going thru you that I lost all other perks that you never informed us of Never again I will call the front desk as hotel employees suggest

Nice place, clean and we enjoyed our stay.

Close to beach

Killed 3 baby roaches within two days

Great, nice update

There was a big whole in the bottom of the one door the elevator was dirty and the floor was old when you turned on the shower the knobs squeaked that loud that it woke everybody up the pool looked good but that building they put us in probably should’ve been condemned also the electrical outlets wer dangerous up plugged your phone charger in and it fell out of the outlet that’s a fire hazard

I really enjoyed my time there!

The room was beautiful! Their was plenty of room for 4 adults and 2 children. We had a 2 room suite. The staff was friendly and helpful. The pool area the kids loved.

Great staff

Everything was amazing. Room, view, staff, amenities.

Really nice staff and pretty renovated suites.

We were in the Jamacsn building. It needs some cosmetic care. TV didnt work and we waited 2 hours for a hairdryer. Staff was very nice and helpful.

Yes I felt neglected

Staff was excellent and the room was clean and quiet.

Nice view but beds were hard and squeeky, ice machine didnt work had to go floor to floor to find one that works, there was a light mounted outside that was blinding the building is old and disperately needs repairs elevator was nasty.

The room wasn’t like what I’m use to when I stay at Caribbean resort! The sink in the bathroom kept clogging up and that room was dated.. chipped paint on the walls just not what I’m use to from Caribbean..

Terrible environment and the deposit didn’t go back to you

Room was clean , pool area nice kids enjoyed it. Nice convient parking. Was nice housekeeper stopped to see if you had trash needed to be emptied and offer fresh towels they were very pleasant. Will say some of staff at front desk not as pleasant.

No hot water. The toilet was broken and the towel rack was broken

Beach view and staff is good

The room was clean, housekeeping and maintenance were both attentive and efficient, will definitely stay again

Ocean front room was nice..

Staff was very kind and helpful

Good to stay but dominican rooms are dirty

Great room, very clean. Loved this hotel!

Went for a girls trip and it went great!!!!!! We enjoyed it all!

Our condo 1503 is clean and very inviting. Thank you for making this place feel like home.

Yes everything was good

The parking garage could definitely use more signage on how to navigate and how to exit!!

Really enjoy staying at this hotel. The views, the updated rooms, the amenities , etc. are all great for the price of what you pay. I just wish the starbucks & Ben&Jerrys was opened.

Room was very clean I had no problem really at all.

Staff was wonderful- Hot water for shower was not working, room had roaches (tiny ones) and two dead ones. Bed is not comfortable at all. They are thriving because the location and the staff are great but that’s about it .

Clean renovated rooms, comfortable beds, large balcony and clean pools.

Everything was good

The time of year for a great price for a great room, and the staff was very friendly.

Room was nice, but could have been better stocked (I.e. toilet paper, dishwasher tablets, tea towels and dish cloth)

Everything was great room ,service and atmosphere was wonderful

We stay in Myrtle Beach several times a year. We've finally found a a great hotel. The staff and service here are hands down the best on the beach. Room was amazing.

Beach view was unobstructed. Parking was indoor a d adequate although parking garage elevator was filthy and disgusting.

The location was perfect for us! The rooms were a bit run down and could definitely use some updating. Besides that, it was a nice stay

Great views excellent service room was clean

Great service

Clean Room. Would book again

Clean rooms and GREAT STAFF.

ocean view was great

Staff,Clean room ,housekeeping

Clean room and staff was good

We had an excellent stay! From check-in to check-out, everything was top-notch. The staff was friendly and welcoming, the room was spotless, and the beds were incredibly comfortable. The location was perfect — close to everything we wanted to do, yet peaceful and relaxing. The hotel felt safe and well cared for. We’ll definitely be back on our next trip!

Everything was okay. Only thing is I requested fresh linens three times and never received any

Did not get

Everything was fine except the toilet was very slow flushing too several times at 103 Jamaka. But great at Dominion no problems

Room view and ocean view from 10th room was stunning. its Why you come to the beach. Rehab on rooms was not done well. Pool and room was not clean. If you want a great ocean view, check. doesnt get better

We had a fantastic trip to Myrtle Beach and our stay at the Caribbean Resort helped make this possible. The room was very nice with a great view of the beach and ocean. There were plenty of amenities for our entire family. We really appreciated the assistance through the text correspondence. We throughly enjoyed our stay and definitely plan to come back!

Do not stay in the Jamaica building. It does not look as it is advertised. Room was not clean as it should have been. We were told that our trash would be emptied & towels replaced but they were not. We had to call for everything. There was also a fire a 7am that caused us to have to evacuate our room. The fire alarm was very low.

Yes. Beautiful view.

We love this place we had stayed for years

The location was perfect the two bedroom condo wasn’t on the beach but a two minute walk from it. It could use better cleaning though. The staff were all very nice and the captain’s restaurant was great!

Needs remolding very old and falling apart!

The unit was updated and very clean. I loved the blue tied into the decor. My children enjoyed the pools and hot tubs. The bar was open for adults. The only thing that I wish was in the unit was things for cleaning the kitchen and for cooking. For example, there was no paper towel, cloths or sponges for dishes, or oven mitts when handling hot pots. Other than this, the stay was great!

Kitchen was nice and functional

Had kids spitting from the balcony down on to people checking out.

The view was awesome. Excellent room spacey and quiet. Loved the bed and loved how it was convenient for being close to walk to boardwalk. Planning on staying again soon . Thanks

It was a nice place only bad thing was when I was wiping down the room for sanitizing it was very nasty as I was wiping with disinfectant spray. Furniture was nasty really need to upgrade on that in the carpet. Other than that it was a nice stay

This location was very good as to be conveniently located to whatever we needed. There was no trash pickup, being on the 5th floor we had to carry trash down to street level to dump

But the room need more upgrades Refrigerator made a loud noise and it was old Stove was broke at the top and bottom Hot water made a loud rambling sound And pull out bed hardboard was broke and the bed was old please get new one

When I got there I check in and when I went to my room the room was not clean and the room they put me in the bed was hard and the air conditioning makes a lots of noise .The bathroom toilet was real low to the floor and it was hard to put water in everything was terrible The elevator was nasty it had one way in and one way out.

Was the best anniversary trip everything was perfect

Everything was good

The view was amazing. The room could have been updated however it served the purpose.

Only issue this visit was the ice maker wasn't working on our floor.

Great views. Amenities were fantastic. Room was clean and updated

This was a terrible trip this time our unit wasn’t clean, tidy, mattresses were trash my bed I slept on was garbage and the bed was tilted. Upstairs ppl were noisy asked to quiet down nothing helped called 4 time to the office they said someone will come out and no one showed up I set outside on the stairs. Do not book this rechad hotel save your money this is my 3rd time here but the last for sure. Garbage experience management didn’t care at all. Wasn’t clean found cans and other inappropriate items in the room there was 6 ppl that witnessed it.

This hotel visit was worth every penny. Will be coming back ASAP. TOP 3 of my favorites in MYRTLE BEACH.

The location and the pools. The room had roaches which made my stay uncomfortable.

Beach view was stunning. Clean room and staff was very friendly and helpful. I recommend you check them out. We enjoyed our stay. Thanks

The room was great. Great view of the beach. Clean and great for families

Our view of the beach / ocean was really nice & the walk to the beach was only 2 minutes. The room initially appeared clean but the floors were dirty (feet would be dirty/ turn black from walking around the room). The beds were okay, stiff & springy. The pool associated with the our building (the Jamaican) was the cleanest of the ones on the properties. The hot tubs felt nice but when you could see the water during the day they looked disgusting (hair, debris, etc).

Cool

Had an issue at check in but was quickly resolved but not without frustration. We would recommend to anyone.

Very peaceful delightful me n hubby had a great time exploring the resort and city

There was smoking near room. Sofa is worn ice machine not working

I really like all of the renovations to the rooms. The heated pool was quite chilly, though. What I didn't like was that the outside lazy river was not working. The same thing happened when we stayed year before last. You need to put in new equipment so that this does not keep happening. I just retired and was looking forward to spending time in the lazy river and pool area. I will think twice before staying there in the future. Due to back issues, I can't walk out on the beach, so I have to enjoy it from the pool areas and balcony.

I’m not one to give a review like this unless it was bad enough for one. This is not a cheap hotel like bar harbor. With all the bad we would have had the same at bar harbor but for way cheaper.

The room looked nothing like the pictures

Clean room | Staff | Beach view | Family-friendly

Front desk greeting was inviting and warm. Suite waa as advertised. Hot tubs and pools were not hot/warm.

Our stay at the Caribbean Resort was phenomenal! Check-in was easy and quick, the staff was very friendly, and the rooms were gorgeous. We stayed in one of the newly renovated rooms and everything worked as expected. If I have any complaints, it's that the bedding was a little rough and the indoor pool area is in need of a renovation. But other than that, it was a very relaxing stay and we'll definitely be returning in the future.

Rooms not clean when we first arrived and paint peeling from walls and ceiling. Staff very friendly and mindful of privacy.

Close to the beach easy to take items to and from beach.... beach chairs blankets and food.

would book again !!

was a good place

Saw some small cockroaches, not a lot. But a few. I understand that happens, and yal are probably doing your best to get rid of them. Just letting you know.

Loved this hotel. Would stay again

There were 15 pools and the view to the beach every night and day.

Always a pleasure.

My family and i spent 4nights and it was the most excellent villa ever. Traveling with my 1yr old kid, i have to say everything i needed was in the room we stayed in. Its very peaceful and quiet. I will be coming back next year. My family and I very much enjoyed our stay.

Staff was always polite and anything we needed was done or provided for us quickly. Pool area always clean. Loved playing cornhole beside the resort.

We had an excellent time during our stay. The room was as expected for this area of Myrtle Beach. There was only one issue: the door lock plate was missing, which prevented the door from closing and locking tightly. We ended up placing a chair under the door handle and wrapping a sheet around the handle and the inside door lock to keep it tight. It made us a little uncomfortable because our room was hidden behind the exit stair entrance. We reported it to the desk staff; however, it was not addressed or fixed by the maintenance department.

They need to update the AC units. They also need to update all the sliding doors was hard to get in and out didn’t have clear directions where everything was located on the property.

We had good servive everything we needed we received with no problem.Easy check in and out .Peaple that brought things to our room were very nice.

Great place to stay. We will book it again

It was a great experience for a first timer!

Had been updated but there were some issues: The bathroom door was very difficult to open. The door to the living area would not close - refrigerator blocked it. Mattress was worn and lumpy. No trash can in the bathroom. Otherwise, everything was fine and location was great

Building was out dated for the Jamaican property. Shower rod was broke thru drywall, paint drops all over floor, and toilet didn't work to good. Actually hotel is nice. Just don't want Jamaican building

We have two minor issues and they were resolved immediately. The staff was so friendly and helpful. The whole place was very clean and we will go back there for sure again

Great stay, nice Beach views and nice people that was staying as well

Overall, I feel with proper attention to cleaning and customer satisfaction, this could be a great resort to visit.

The place was right on the water for a great price.

The resort was beautiful with very friendly staff I can’t wait to book again

Beds and pillows were comfortable. Microwave, refrigerator, and coffee pot in rooms.

We stayed in the Jamaican villa at the resort. It was very run down. Room had been cosmetically updated but it was in bad shape. The elevator did not work properly. Only ice machine that worked was on the 2nd floor. We stayed on 4th. Sing drained slowly and leaked. One of the lamps bulbs was out. The safety latch feel in the floor. The room had an odor which I reported. Had two other family members stay in Jamaican and there’s were just as bad. On a positive note, I visited family in the dominican tower the room looked awesome. They had no complaints. All updated. I arranged for my family to book here and now I’m the one getting complaints.

The location was fantastic. Close to shops & restaurants. We visited Ben & Jerry's ice cream and Starbucks that was across the street. I would definitely recommend staying in condo #1107. The condo was so clean and beautifully decorated. Only thing we didn't like was someone who was smoking Marijuana above us constantly. But we didnt let that mess up our vacation.

Best hotel we’ve stayed at. We stayed in the three bedroom and it was huge with so much room for the kiddos.. will definitely return

Everything was excellent and staff was great

Rooms were clean, beach veiw was okay but one one side view was blocked by balcony and part of a wall to the left of our room. customer service was great.

The rooms were nice after remodeling. The mattress could have been a little firmer I will probably stay again

Beautifully

I had a nice beach view room. The staff was knowledgeable and friendly.

Nice clean rooms.

the staff very helpful and polite !!!!!!!!!!!!!!!!!!!!!!!!!!!

Beach of course awesome staff very friendly and on spot with help and info all the workers on the resort was helpful and working hard the area in and around very pretty and well kept ty

Staying at the Caribbean Resort was the best decision we made for our vacation. It is right on the beach. There are indoor and outdoor pools, hot tubs, and lazy rivers plus a water slide outside. The staff was very friendly and helpful.

I reserved a two bedroom w/ ocean view. They initially put us in a small one bedroom. My two daughter in laws and myself went on the trip so I knew I wanted a sitting area. The one bedroom in the Jamaican building was very very dirty . After spending time going back to the lobby to ask for a different room, we were put in a two bedroom. After getting in there, the bathroom was dirty and there was mold all over both room ceiling. So we made a trip BACK to the lobby. They scheduled maintenance to come take care of it….. which they did take care of “most” of the ceiling mold but after gutter looking. It was in MULTIPLE places, on the air conditioning unit, on the couch pull out bed.

Beachfront is nice. Place was not very clean, had issues with our door. Housekeeping was next to non-existent. Never came to clean, only dropped off towels and took away garbage. Bed linens were old and stained. Probably would not stay here again, unless things change.

The people below us was smoking alot of Marijuana and cigarettes out on the balcony. Smoke rises...

Enjoyed everything & looking forward to the next visit

Hotel room doesn’t look like the picture on your website. No second room or kitchen ss advertised. Very deceptive

The street outside the hotel was too loud. Remote foe tv didn’t work, had to wait for maintenance to bring a working remote. Sand was still on the floors as we entered the room. The guys at the pool towel center wasn’t nice. I couldn’t get out the gate and they watched me struggle to open it and it wasn’t the right gate to go out but they didn’t help!!!! Hotel check in were super nice!! We will come again but check the room before going in.

Fantastic stay ! Room clean and roomy. Staff friendly and helpful. Parking excellent. Walkable to other activities. Ocean views fantastic!! Will stay again

You need to put in a restroom for the pool area that does not have steps. When you have walking or wheel chair issues the only restroom poolside was up steps or a long way around ramps. Handicap people generally have walking distance issues. You never took them into consideration.

My stay was great very friendly staff

Housekeeping wasnt up to expectations. Had to call several times with several visits to get what we needed.

I stayed in the Jamaica building which looks like a property that they just bought and fixed up, but it could definitely use a few more renovations. The stay wasn’t horrible, but definitely could have been better.

Very nasty rooms and people. Stay away

They have about 15 spots for unloading when arriving. We got here about 9pm on Friday, of Labor Day. They had 4 people working the check in, it was real quick to get checked in in less than 10minutes, which was surprising because there were people pulling in to unload back to back. Room cost for Labor weekend Friday -Monday for an Oceanview suite was $900. Myrtle Beach water is grey, so it's not anything to be excited about! Whole hotel appears renovated and the desk people were all nice even at midnight when I came down for a blanket. Our room was actually clean and renovated. We were in the Dominican Tower. I called before arrival to verify the room was renovated. Even the elevators, while older, were very fast and they have multiple elevators! Parking is directly across the street and actually very convenient, 6 decks. Multiple elevators and stairs. This hotel is truly on the quiet end so if you have kids this is a great hotel. The wall bed was very easy to pull down and my daughter said it was very comfortable especially over the couch bed. Kitchenette was clean and stocked with bowls etc. Also they send a text message service AI chat that you can use to request or deny room service!! Definitely needed that because they were knocking extremely hard on doors. I would still recommend this location since it's new, may change after a year or 2 or 3

staff very friendly and courtious

This was an enjoyable stay. I will be visiting again in a few months.

Very nice room, view, beach. Nice staff and Tiki bar was great. Food at skipjacks very good

I had no problem with the property itself, but as for my roomin the Dominican building, I had roaches they did spray for them on a Saturday, but it did not get rid of them Saturday. I also had a water leak that they had to work on for a couple hours so that’s why I am rating a one for my room. I had notified in text messages. Also went to the front desk to let them know of my problem. I was told a manager Tonya would contact me and she did. She did offer me an X amount and I said that was

Everything was good except when we checked in their were nats flying around and had a fish smell coming from the garage disposal.

We travel a lot and we have never been treated as poorly! The room was not what we had booked, we booked the Dominican and were put in the Jamaican, the lady at checkin refused to even consider there was a mistake, said she actually could not even find we had ever stayed there before. It took a manager to come and find our reservation who still refused to correct the issue so we ultimately decided to accept the room and move forward. We got to the room the AC was broken, running extremely loud, pieces of plaster literally falling off the ceiling and just all around unclean with a foul odor. Then it basically took an act of congress to be moved to another room (which was still not what we had originally booked). Then low and behold we went into the second room the bed was unmade with hair in it, no pillow cases and the bathroom had not even been cleaned urine was still in the commode!!! Went back to the front desk with pictures and videos of both situations and we were given the option to pay $587 more for 3 nights to be moved to the original room type we had booked or forfeit the one night stay and get a partial refund! I MEAN SERIOUSLY!!! We opted to forfeit and leave, mind you 8 hours away from home Labor Day weekend and were treated so rudely we chose to leave and take our chances elsewhere! The question is Will the money they lose from my family effect them in any way.. ABSOLUTELY NOT! However hopefully this review can help someone else from being stuck in our situation!

Staff was very accommodating

Todo muy bien pero la limpieza estuvo muy mala fatal deberían mejorar solo en ese punto lo demás excelente gracias

I liked that it was family friendly, hot tubs, multiple pools, adjacent restaurant, ocean front view, shopping near by, kitchen equipped with refrigerator, microwave, pots, pans, silverware, plates all ammedaties.

great place to for vacation

Everything was wonderful. Jasmine took care of us. Thanks for everything!! Yall Rock!!!

Bathroom toilet paper holder was broken.

We reserved an oceanfront room but was put in a teeny tiny ocean VIEW room in a building detached from high rise and over two blocks away in a really old four story building with the smallest elevator in existence. Had to go back to front desk and show Expedia reservations for ocean front and move everything again to correct room. We are two senior citizens who had to push belongings 2-3 blocks down the sidewalk to the new room and it was not easy! Then we had to evacuate building twice because of smoke alarms and fire trucks. Three false alarms. And 2 1/2 hours check in. We will not be back!

This was a memorable experience. Enjoyed the time for rest and fun!

Beautiful little place at the Chelsea house

The rooms were clean. I really liked the stove, microwave and mini refrigerator in our room. Very convenient. Staff was very friendly and gelpful. Will be staying here again.

Nothing stayed open as late as they advertised.

I like that it is family friendly and close to entertainment and dining options. It is right on the beach and has a pool and a lazy river for guests to choose from.

Family Friendly and great view to the beach.

Beach view was good, there was roaches, water cold, sheets didn’t fit mattress, fryer pan unusable and people were smoking drugs in and outside of property. Could say more but I will stop here.

Family friendly, Beach view

Very fun environment really nice people

Nice hotel for our week long basketball tournament. Would stay here again.

We’ll book somewhere else next trip

Best place to stay everything is close by

The resort was great. The condo was clean besides the floors. It looked like they'd never been mopped before. LOL. However, everything else was clean. The only other thing that was strange was that there was not much in the kitchen to cook with. There were a total of 3 pots, no skillets or anything. Also, we requested a sponge to wash the dishes with and we were told that was for VIP guests. That was a bit shocking. Overall, I would stay here again, its beautiful.

Plenty of pools for the kids, close to beach, clean and organized condo N/a

The pots and pans were NASTY all rusted over and not safe to use. I wasn’t even comfortable boiling water. The couch and chair was grungy. It stunk and was stained. The throw pillows were grungy and stunk. They had someone’s left over food in there. Crumbs in the cabinet. No kitchen trashcan. Only large spoons. A crack in the tea pitcher where it leaked out. Plastic cups had cracks in it. The mattresses were horrible. The AC didn’t work for a day. Someone came to clean it out. And said it’s extremely dirty

The outside amenities The room and location.

Location was fantastic. The room had everything we needed in it and more. Tons of local amenities as well making the location very convenient. There was only a few small issues with the room but would not deter me from staying again. The room had some coffee splashes from the previous tenants on the coffee table and wall. Also, we were missing bedding for 2 of the beds but they did eventually bring that to us. The only big problem we had was the bartender/server at the poolside bar/snack hut. He was very rude multiple days in a row. I give anyone some grace in thinking maybe they were short staffed or the closer didn’t close for him properly but he was just downright rude and fought with customers. He even just walked away once. But that again wouldn’t deter us from coming back in the future. Hopefully he has moved on from them.

Cleanness and the location I was satisfied with everything

The room murphy bed was dirty and we couldn't use it.

On beach Have to park away

The amenities Distance from the heart of downtown

All good

Great location and amenities The AC was broken from 420pm when we checked in until after noon the next day. Our family of 7 including a baby were sweltering hot through the night with 80° temp. We had to go to Walmart at 10:30pm and spend over $100 on fans to deal with the heat just to barely sleep. The on-call/ first response people never answered their phone the first day and we got the run around from our check in till the next morning. The AC repair man came and he told us that this villa 1107 has been notified many times to replace this AC unit. It’s a failed unit. There wasn’t even a furnace filter in it. The technician said that the AC would cool for the 2 days left that we would be there. Extremely disappointed with how it was handled. The person from Vacasa I was texting all night said that our fan purchase would be compensated back to me if I shared the receipt… which I did. Also, our first night at the villa would be compensated back to us. We spent almost $2000 for 3 nights to have to deal with a third of our vacation lost. I still haven’t received the money back . I am hoping to receive more than just my money back, potentially a future credit towards another stay as well. This was handled very poorly on the management side.

The gift shop. Everything. It’s was very dirty. The living room couch smelled of urine. The chair had stains rips, and a funky smell. The floors were sandy and dirty as if they had not been mopped. The bedsheets were stained. There was nothing about this unit that made me feel comfortable. I had to purchase sheets, a broom and mop and cleaning supplies for this unit to be able to feel okay staying there. Not worth what I paid. I would not recommend this unit to anyone, not even my enemies. Just gross!! Disgusting and true meaning of dirty Myrtle. This unit ruined our vacation.

Needs new mattress Ice machines not working. No access to laundry room Unable to find trash bin

Location to the beach Room cleanliness

Parking

The only thing I can think of was if you went to the beach early and wanted to go back to your room before the pools opened up at 9 there was no way to wash your feet off because it was broken during my stay.

even thing was perfect

Very friendly, not too far from stores or restaurants we liked. The property was extremely clean! Plus being right by the beach was a factor. N/A

Everything was great!

The location was great and the room is cleaned.

The upgrades they’re doing made it hard to get around to the pools and beach one day.

Everything. Great location great atmosphere. No complaints about the property

I loved the easy access to the apartment; I love the facility. The apartment was very comfortable and spacious. The renovations were quite the inconvenience, especially not having access to the workout facility and having to walk around the building for pool and beach access.

It was under construction and we weren’t notified of that. A lot of workers and moving of furniture.

Very nice and clean, also love the view. It was a lot of remodeling going on as you were entering in and out the property. The bed was very hard to sleep on not comfortable at all.

It literally was a home away from home It wasn’t near the center. Where we could walk to the amusement park

Fabulous experience! Loved the condo and easy access to the beach. Only minor complaint would be that we had to wash the provided dishes before use due to silverware and glassware visibly dirty in the cabinets

Clean, as pictured and more they went above and beyond with room! N/A

The rooms where clean and we had lots of space.

The space was great. The rooms were nice, they were clean and i liked the extras like the remotes in each room to turn on/off the lights. Beds were comfortable mostly. The entrance to the building was confusing and needed some small updates but nothing that was a deal breaker!

The key pad on the door! It stopped working twice on us locking us out! Since it’s a privately owned condo no one wanted to help! Very time consuming!!! Also wish there was a list of things supplied in the condo: umbrellas, beach chairs etc!!

I don’t have any negative thoughts about the property… the staff was very friendly and helpful