TownePlace Suites by Marriott Mooresville
About TownePlace Suites by Marriott Mooresville
Featuring barbecue facilities, TownePlace Suites by Marriott Charlotte Mooresville is located in Mooresville in the North Carolina region, 12 miles from Discovery Place Kids and 23 miles from Shoppes at University Place. Featuring a shared lounge, the 3-star hotel has air-conditioned rooms with a private bathroom. Guests can enjoy American dishes at the restaurant or have a drink at the snack bar. All rooms at the hotel come with a flat-screen TV with cable channels and a kitchen. All guest rooms will provide guests with a fridge. For guests' convenience, TownePlace Suites by Marriott Charlotte Mooresville has a business center. Staff at the accommodation are available to give information at the 24-hour front desk. PNC Music Pavilion is 24 miles from TownePlace Suites by Marriott Charlotte Mooresville, while Blumenthal Performing Arts Center is 24 miles from the property. Concord Regional Airport is 20 miles away.
Amenities
- 24-hour front desk
- Meeting space
- Fitness center
- On-site dining
- Bar / lounge
- Café / coffee shop
- Express check-in / check-out
- Dry cleaning
- Self-service laundry
- Full kitchen / kitchenette
- In-room refrigerator
- In-room microwave
- Pool
- Spa / sauna
- Pet friendly
- Family friendly
- Wheelchair accessible
- Public transit access
- Smoke-free property
- Air conditioning
- Elevator
- In-room safe
Reviews
The hotel reviews indicate a mix of positive and negative experiences. Guests generally appreciate the cleanliness, comfort, and amenities, but some express dissatisfaction with housekeeping, maintenance, and communication issues.
- Clean and comfortable rooms
- Helpful and friendly staff
- Inconsistent housekeeping
- Maintenance issues in some rooms
- 3/5
Currently remodeling.....
- 0.5/5
Availability of ammenities was not properly communicated prior to stay. No pool, hot tub, workout area, due to remodel. Room had a refridgerator that didn't work, shower had glass door without bottom seal so when you shower it floods floor in bathroom.
- 5/5
Exceptional
- 1/5
Very poor
- 5/5
Breakfast was excellent with a variety of options and staff was really helpful.
- 5/5
Clean room
- 5/5
clean
- 3/5
There was no hair dryer in our room. We asked for one at the front desk, but they didn’t have one. The pillows were terrible.
- 4.5/5
Right off the highway. Restaurants in walking distance.
- 4.5/5
Right off the highway. Restaurants in walking distance.
- 5/5
Welcomed with open arms and professionality.
- 3/5
Yes
- 4/5
Everything was good - I would stay here again
- 4.5/5
Superb
- 2/5
When we arrived in the room, the mattress protector on the bed was covered in animal hair, pubic hair, and stains. It appeared the proper mattress cover had not been installed, which was very unpleasant to discover. We contacted the front desk, and staff came to assist. They were polite and did their best to resolve the issue, eventually replacing the bedding with clean items. Additionally, the pool was closed during our stay. There was no notice about this at booking or prior to arrival, which was disappointing since those amenities were part of why we chose this hotel. The staff interaction itself was positive, but the room condition and unavailable amenities did not meet expectations.
- 2/5
When we arrived in the room, the mattress protector on the bed was covered in animal hair, pubic hair, and stains. It appeared the proper mattress cover had not been installed, which was very unpleasant to discover. We contacted the front desk, and staff came to assist. They were polite and did their best to resolve the issue, eventually replacing the bedding with clean items. Additionally, the pool was closed during our stay. There was no notice about this at booking or prior to arrival, which was disappointing since those amenities were part of why we chose this hotel. The staff interaction itself was positive, but the room condition and unavailable amenities did not meet expectations.
- 3/5
The only unfortunate thing about my stay, the heat was not working in the room. Had to switch to a different room the next day. My first night stay was uncomfortable.
- 3/5
The only unfortunate thing about my stay, the heat was not working in the room. Had to switch to a different room the next day. My first night stay was uncomfortable.
- 1/5
3 rooms before we got one that would open with a key card! The room was so dirty!!!! I no shower covered in mold. Broken garbage disposal, which was full of old food and smelled horrible!!! We won’t stay here again.
- 1/5
3 rooms before we got one that would open with a key card! The room was so dirty!!!! I no shower covered in mold. Broken garbage disposal, which was full of old food and smelled horrible!!! We won’t stay here again.
- 5/5
Exceptional
- 5/5
Breakfast is fresh
- 5/5
Breakfast is fresh
- 4/5
It was good Waffles
- 3/5
Pleasant
- 2.5/5
1st room, bed appeared slept in. Issue with TV. Unable to adj temperature. Amenities decrease every stay, nothing critical, but added together, what's next...no hand lotion, no flavored cream, fitness ctr water cooler empty. Will look for alternative.
- 2/5
Kitchen area need better clean and bathroom ceiling shower area leak need ro be fix.
- 2/5
Kitchen area need better clean and bathroom ceiling shower area leak need ro be fix.
- 5/5
Front desk agent Daphne was great. Accomodated all requests.
- 5/5
Front desk agent Daphne was great. Accomodated all requests.
- 5/5
The room wasn’t spotless but it was very clean. The service was very nice and the bed was so comfortable. Staff were very accommodating.
- 5/5
The room wasn’t spotless but it was very clean. The service was very nice and the bed was so comfortable. Staff were very accommodating.
- 2.5/5
Passable
- 2/5
The hand held shower was broken. There were no hangers in the closet. Getting fresh towels was a chore.
- 2/5
The hand held shower was broken. There were no hangers in the closet. Getting fresh towels was a chore.
- 2/5
The room was not clean. Breakfast was fair. The interior of the hotel nee
- 2/5
The room was not clean. Breakfast was fair. The interior of the hotel nee
- 5/5
Very clean and staff was amazing
- 5/5
Very clean and staff was amazing
- 2/5
Room was not clean. Hallways dirty. Didnt replace amenities
- 2/5
Room was not clean. Hallways dirty. Didnt replace amenities
- 5/5
Excellent hospitality and facilities!
- 5/5
Room was cool, bed was comfortable
- 5/5
Room was cool, bed was comfortable
- 5/5
Everything was good except the powered eggs. Can overlook that in comparison (overall)
- 5/5
Everything was good except the powered eggs. Can overlook that in comparison (overall)
- 5/5
Everyone was so nice. Enjoyed our stay. Just wish the pool was open
- 5/5
Everyone was so nice. Enjoyed our stay. Just wish the pool was open
- 5/5
O
- 5/5
O
- 4.5/5
Superb
- 3/5
Walked in and there was a roach crawling on the floor. The fridge was not working and the clerk told us to trip one of the breakers to turn it on. The breaker for the fridge continuously went out over the weekend so we could not keep food in the fridge without it being spoiled.During the weekend, at various points the pool, the gym, one of the elevators, and one of the ice dispensers all were noted as out of order. Inside the room, the coffee maker was horrifically gross. When we moved the fridge to check if it was plugged in, it was disgusting under there. The bathroom counter and the TV were insanely small. Pillows were way too deflated.
- 3/5
Walked in and there was a roach crawling on the floor. The fridge was not working and the clerk told us to trip one of the breakers to turn it on. The breaker for the fridge continuously went out over the weekend so we could not keep food in the fridge without it being spoiled.During the weekend, at various points the pool, the gym, one of the elevators, and one of the ice dispensers all were noted as out of order. Inside the room, the coffee maker was horrifically gross. When we moved the fridge to check if it was plugged in, it was disgusting under there. The bathroom counter and the TV were insanely small. Pillows were way too deflated.
- 5/5
Clean, quiet, comfortable stay.
- 5/5
Clean, quiet, comfortable stay.
- 1/5
The breakfast was very good. T - but for the breakfast, it was awful! The room was poorly maintained, the dishwasher was a disaster, the rooms had very little lighting, and the room was not handicap accessible as advertised. There were insufficient towels, and there was continuous loud noise from the elevator. This property should not be labeled as a Marriott Bonvoy.
- 1/5
The breakfast was very good. T - but for the breakfast, it was awful! The room was poorly maintained, the dishwasher was a disaster, the rooms had very little lighting, and the room was not handicap accessible as advertised. There were insufficient towels, and there was continuous loud noise from the elevator. This property should not be labeled as a Marriott Bonvoy.
- 5/5
Nice place to stay. Little old but clean and well kept. Great breakfast every morning. Laundry room clean and machines clean and worked great.
- 5/5
Nice place to stay. Little old but clean and well kept. Great breakfast every morning. Laundry room clean and machines clean and worked great.
- 5/5
All the staff are fantastic and very accommodating, willing to help out and make your stay as enjoyable and pleasant as possible,
- 5/5
All the staff are fantastic and very accommodating, willing to help out and make your stay as enjoyable and pleasant as possible,
- 2/5
I typically try to avoid leaving negative reviews as I know that things can happen but unfortunately I was not left with a choice this time. We arrived slightly later than planned (around 10:30pm). As I went to check in the person ahead of me was checking out and ensuring their card would not be charged for whatever reason they were leaving. This let me to think they had experienced some sort of issue but I didn’t think much of it. I checked in and we got to our room. The room itself felt somewhat dated and not very clean. There was a strange odor in the room. I was going to write it off as a potential lack of help until we pulled out the sofa bed for my kids to sleep. The mattress looked terribly dirty and there were several visible bedbugs in numerous places. This was the dealbreaker for us and we notified the front desk of the issue and they allowed us to leave with no penalty so we were able to find accommodations elsewhere. When we arrived at the desk to let them know what was happening the two employees were talking and discussing a “list” of issues that had been encountered that evening that had been documented on a piece of paper. This led me to believe the issues I discovered were likely not an isolated incident but that the staff was aware and hopefully working to find resolution. This stay was certainly not what I expected but I hope that they can solve their issues and provide a positive guest experience for visitors in the future.
- 2/5
I typically try to avoid leaving negative reviews as I know that things can happen but unfortunately I was not left with a choice this time. We arrived slightly later than planned (around 10:30pm). As I went to check in the person ahead of me was checking out and ensuring their card would not be charged for whatever reason they were leaving. This let me to think they had experienced some sort of issue but I didn’t think much of it. I checked in and we got to our room. The room itself felt somewhat dated and not very clean. There was a strange odor in the room. I was going to write it off as a potential lack of help until we pulled out the sofa bed for my kids to sleep. The mattress looked terribly dirty and there were several visible bedbugs in numerous places. This was the dealbreaker for us and we notified the front desk of the issue and they allowed us to leave with no penalty so we were able to find accommodations elsewhere. When we arrived at the desk to let them know what was happening the two employees were talking and discussing a “list” of issues that had been encountered that evening that had been documented on a piece of paper. This led me to believe the issues I discovered were likely not an isolated incident but that the staff was aware and hopefully working to find resolution. This stay was certainly not what I expected but I hope that they can solve their issues and provide a positive guest experience for visitors in the future.
- 4/5
Great place to stop off highway.
- 4/5
Great place to stop off highway.
- 5/5
Location
- 5/5
Location
- 4/5
It was good Waffles
- 5/5
The staff was so friendly and nice. Breakfast was a variety of options every morning. Walkable to a couple of restaurants. The area was quiet and safe.
- 5/5
The staff was so friendly and nice. Breakfast was a variety of options every morning. Walkable to a couple of restaurants. The area was quiet and safe.
- 5/5
Work trip. Dog friendly!👍
- 5/5
Work trip. Dog friendly!👍
- 2.5/5
It is pet friendly. We did not bring our dog, but initially planned to. The swimming pool is always out of commission We had to switch rooms the second night because the refrigerator wasn’t working
- 2.5/5
It is pet friendly. We did not bring our dog, but initially planned to. The swimming pool is always out of commission We had to switch rooms the second night because the refrigerator wasn’t working
- 5/5
very convenient to the highway, breakfast was great, room was alittle dated but nicely laid out and had what i needed
- 5/5
very convenient to the highway, breakfast was great, room was alittle dated but nicely laid out and had what i needed
- 2/5
Nothing
- 2/5
Nothing
- 4.5/5
Very good stay overall. Lots of storage, big plus for that.
- 4.5/5
Very good stay overall. Lots of storage, big plus for that.
- 5/5
We have stayed here many times coming to Mooresville from FL for racing. It is our go to each time.
- 5/5
We have stayed here many times coming to Mooresville from FL for racing. It is our go to each time.
- 3/5
Mouse droppings were visible in several areas. My Expedia price has still not posted or been charged correctly. They are charging me more. There was garbage in the room cans upon entering the room. The bedspreads hadblack foam pieces scattered on top. The breakfast was good!
- 3/5
Mouse droppings were visible in several areas. My Expedia price has still not posted or been charged correctly. They are charging me more. There was garbage in the room cans upon entering the room. The bedspreads hadblack foam pieces scattered on top. The breakfast was good!
- 3/5
The pool was closed the whole weekend, I wasn’t told that or offered any type of discount. The rooms look a lot bigger & roomier in the photos then they actually are
- 3/5
The pool was closed the whole weekend, I wasn’t told that or offered any type of discount. The rooms look a lot bigger & roomier in the photos then they actually are
- 5/5
pet fee was high
- 3/5
Sheets were wrinkled like someone had slept in them before. AC/heat blew cold air then hot air and was very noisy.
- 3/5
Sheets were wrinkled like someone had slept in them before. AC/heat blew cold air then hot air and was very noisy.
- 5/5
Staff made you feel comfortable and “at home” as soon as I walked through the door. Very friendly. Checked out a day early only because I needed to get closer to airport due to winter storm. Breakfast was good, with a nice variety of choices.
- 5/5
Staff made you feel comfortable and “at home” as soon as I walked through the door. Very friendly. Checked out a day early only because I needed to get closer to airport due to winter storm. Breakfast was good, with a nice variety of choices.
- 2/5
Extremely disappointed, when we arrived at the Hotel, the room was dirty, there was toothpaste on the mirror and cabinet in bathroom, some sort of scum all over the rail in shower, faucet in sink was broke, and the bed was so awful it sunk in the middle. They did give us a different room for second night, which was much better but need some maintenance.
- 2/5
Extremely disappointed, when we arrived at the Hotel, the room was dirty, there was toothpaste on the mirror and cabinet in bathroom, some sort of scum all over the rail in shower, faucet in sink was broke, and the bed was so awful it sunk in the middle. They did give us a different room for second night, which was much better but need some maintenance.
- 4/5
Room in great condition, well equiped, Comfortable bed, thick towels. Breakfast had good variety of selections. Restaurants were across the parking lot. The pool was closed for maintenance but we were allowed to go to hotel across the street to swim.
- 4/5
Room in great condition, well equiped, Comfortable bed, thick towels. Breakfast had good variety of selections. Restaurants were across the parking lot. The pool was closed for maintenance but we were allowed to go to hotel across the street to swim.
- 3/5
Definitely needs updating. Stayed for 3 nights and room wasn’t cleaned at all. Had an issue with leaking faucet and waited 24 hrs for room to be changed
- 3/5
Definitely needs updating. Stayed for 3 nights and room wasn’t cleaned at all. Had an issue with leaking faucet and waited 24 hrs for room to be changed
- 5/5
Great for our needs
- 5/5
Great for our needs
- 3/5
The front desk people were great, the room was clean and supplied well (other than above). Lots of storage space. Nice to have a full kitchen, even for a short stay.
- 3/5
The front desk people were great, the room was clean and supplied well (other than above). Lots of storage space. Nice to have a full kitchen, even for a short stay.
- 4/5
Highway nearby was very loud at night.
- 4/5
Highway nearby was very loud at night.
- 2/5
No body wash or shampoo. Pool was down and breakfast was cold even the coffee. Room was clean but trash can under sink smelled like a dumpster.
- 2/5
No body wash or shampoo. Pool was down and breakfast was cold even the coffee. Room was clean but trash can under sink smelled like a dumpster.
- 2/5
The bathroom was gross, shower floor was dirty. I had to put a towel down to step on, as I was not stepping on those floors with my bare feet. Carpet was dirty. There was a smell coming from the air conditioner.
- 2/5
The bathroom was gross, shower floor was dirty. I had to put a towel down to step on, as I was not stepping on those floors with my bare feet. Carpet was dirty. There was a smell coming from the air conditioner.
- 5/5
The property surrounding the hotel is all paved and there is very little shade. However, there are plenty of places to walk to for shopping, etc.
- 4.5/5
Proximity to the park we were having tournaments; having a kitchen was helpful and the staff was nice. I also really appreciated the gluten-free muffins they offered at breakfast. The pool was closed for maintenance the two days we were there and there were areas not cleaned well on the front of the TV stand, TV screen and carpet. The only other thing was the shower door leaked no matter how hard we tried to position the door.
- 5/5
Great floor plan and amenities.
- 5/5
Great floor plan and amenities.
- 5/5
We stayed 6 nights. Our only complaint is that we had to ask for fresh bathroom linens.
- 5/5
We stayed 6 nights. Our only complaint is that we had to ask for fresh bathroom linens.
- 4/5
The representative, who assisted with my check in was exceptional – prompt, friendly, and helpful. She was very efficient with the check in process. The main issue that I had was that housekeeping did not empty the kitchen trashcan, so it was full from the previous guest. I can understand that oversights happen once in awhile, so this didn’t make or break my stay, but it is always nice when details like this are not missed! Overall, the property has a bit of age on it, though was very convenient. Finally, it’s always appreciated when breakfast is included!
- 4/5
The representative, who assisted with my check in was exceptional – prompt, friendly, and helpful. She was very efficient with the check in process. The main issue that I had was that housekeeping did not empty the kitchen trashcan, so it was full from the previous guest. I can understand that oversights happen once in awhile, so this didn’t make or break my stay, but it is always nice when details like this are not missed! Overall, the property has a bit of age on it, though was very convenient. Finally, it’s always appreciated when breakfast is included!
- 3/5
I booked with this hotel because the website indicated there was an indoor pool- but the pool wasn’t available, if we had known we would have picked a different hotel.
- 3/5
I booked with this hotel because the website indicated there was an indoor pool- but the pool wasn’t available, if we had known we would have picked a different hotel.
- 5/5
a very good breakfast was included
- 5/5
a very good breakfast was included
- 5/5
We were traveling back home from a vacation and decided to break up the trip. We really enjoyed the hotel. The pool was under maintenance, but we were given permission to swim at their sister hotel. The morning breakfast was very solid and well stocked.
- 5/5
We were traveling back home from a vacation and decided to break up the trip. We really enjoyed the hotel. The pool was under maintenance, but we were given permission to swim at their sister hotel. The morning breakfast was very solid and well stocked.
- 3/5
Nice reception, dirty kitchen in room, outlets and fixtures need to be updated.
- 3/5
Nice reception, dirty kitchen in room, outlets and fixtures need to be updated.
- 3/5
We were given a room and it was dirty. Mold in shower, general thick dust and dirty walls and surfaces, then the bedding was even dirty. I went to the desk and he was very nice when I showed him the pictures. We were given a different room and it was much better. It looks like they have a lot of the studios rented to long staying folks for work.
- 3/5
We were given a room and it was dirty. Mold in shower, general thick dust and dirty walls and surfaces, then the bedding was even dirty. I went to the desk and he was very nice when I showed him the pictures. We were given a different room and it was much better. It looks like they have a lot of the studios rented to long staying folks for work.
- 4/5
Property needs a refresh as it appears dated.
- 5/5
John on the front desk is amazing, he has energetic and friendly vibes. The hotel is one of the great hotel that we stayed so far with the very affordable price! we want to stay in Towneplace again in the future!
- 5/5
John on the front desk is amazing, he has energetic and friendly vibes. The hotel is one of the great hotel that we stayed so far with the very affordable price! we want to stay in Towneplace again in the future!
- 3/5
Stayed for a week with a family of 4 including 2 small children. Room was labeled to be acceptable for 4. Pretty much standing on top of each other when we were there. Luckily planned things to take the majority of the day up so we weren’t at the hotel very long. Had to keep asking for new toiletries rather than have them available. Breakfast was mediocre. Not a terrible place if passing through, NOT for an extended stay
- 3/5
Stayed for a week with a family of 4 including 2 small children. Room was labeled to be acceptable for 4. Pretty much standing on top of each other when we were there. Luckily planned things to take the majority of the day up so we weren’t at the hotel very long. Had to keep asking for new toiletries rather than have them available. Breakfast was mediocre. Not a terrible place if passing through, NOT for an extended stay
- 4/5
Kitchen outlet didn’t work. No ice bucket.
- 4/5
Kitchen outlet didn’t work. No ice bucket.
- 4.5/5
Wierd entrance that is hard to find.
- 4.5/5
Not much variety like I/we are used to..staff was excellent though
- 4/5
The next morning we found a plate of fried chicken on the microwave. It was the only issue with the cleanliness of the room.
- 5/5
Wish the indoor pool had been open. It's one of the big reasons we stay there. It was closed when only the hot tub was being repaired.
- 5/5
Wish the indoor pool had been open. It's one of the big reasons we stay there. It was closed when only the hot tub was being repaired.
- 5/5
- 5/5
- 5/5
ACCESSIBLE TO EVERYTHING
- 5/5
ACCESSIBLE TO EVERYTHING
- 4.5/5
The room was fully equipped and very clean. The bed was extremely comfortable. The staff was amazing. Breakfast was good. Nice Mexican restaurant right next door. Didn’t stay long enough to see what’s around the area. Nothing
- 4/5
We choose to stay with Towneplace Suites whenever available. We know what to expect. This location was a little less. Room needs some update. Tile floor feels sticky and greasy in room or in breakfast area. Staff very nice as always.
- 4/5
We choose to stay with Towneplace Suites whenever available. We know what to expect. This location was a little less. Room needs some update. Tile floor feels sticky and greasy in room or in breakfast area. Staff very nice as always.
- 3/5
The swimming pool in the whirlpool were broke
- 3/5
The swimming pool in the whirlpool were broke
- 5/5
We’ve stayed here many times and it’s always a great stay! Employees are always nice and the rooms and beds are always clean and comfortable. We will definitely stay again while visiting family in Mooresville.
- 5/5
We’ve stayed here many times and it’s always a great stay! Employees are always nice and the rooms and beds are always clean and comfortable. We will definitely stay again while visiting family in Mooresville.
- 5/5
It is well maintained and clean. The property is conveniently located to my job location.
- 5/5
It is well maintained and clean. The property is conveniently located to my job location.
- 3.5/5
The breakfast
- 1/5
Shut down renew and start over
- 1/5
Shut down renew and start over
- 4/5
A nice quiet place to stay.
- 4/5
A nice quiet place to stay.
- 4/5
That is not a picture of the hotel I stayed in. And the flimsy little overhang with no protected parking while you check in is ridiculous. I went around the building twice to find the entrance…who came up with that architecture?
- 4/5
That is not a picture of the hotel I stayed in. And the flimsy little overhang with no protected parking while you check in is ridiculous. I went around the building twice to find the entrance…who came up with that architecture?
- 5/5
Clean hotel, front desk staff was nice and it’s conveniently located to shopping and restaurants
- 5/5
Clean hotel, front desk staff was nice and it’s conveniently located to shopping and restaurants
- 3/5
Breakfast was ok. Room was a good size. Cleaning was not good. Rice was left from the previous person. Window screen was broken. Rice was in the cupboards and cupboards were sticky with drips.
- 5/5
Very easy access off the 77, super clean and staff couldn’t have been more welcoming! We travelled with our two pugs and they also give it two paws up! Great neighborhood for walking them and specific pet waste bin was a nice touch. Mattress needs replacing.
- 5/5
Property did great. The fact that i paid for a 2queen acceible toom was not conveyed to property from Expedia. They ar least got me in an accessible king suite.
- 5/5
Property did great. The fact that i paid for a 2queen acceible toom was not conveyed to property from Expedia. They ar least got me in an accessible king suite.
- 5/5
Friendly, helpful, and knowledgeable staff
- 5/5
Friendly, helpful, and knowledgeable staff
- 5/5
Excellent service from staff. Breakfasts are great. Accessible room is comfy and easy to navigate
- 5/5
Excellent service from staff. Breakfasts are great. Accessible room is comfy and easy to navigate
- 5/5
We’ve stayed her multiple times when visiting family in Mooresville and we’ve always loved it here. It’s quiet, clean, and all staff members are always nice. We will definitely stay again.
- 5/5
We’ve stayed her multiple times when visiting family in Mooresville and we’ve always loved it here. It’s quiet, clean, and all staff members are always nice. We will definitely stay again.
- 5/5
Clean, efficient, full size coffee pot.
- 5/5
Clean, efficient, full size coffee pot.
- 4/5
The host was very helpful in getting me the room that met my expectations.
- 4/5
The host was very helpful in getting me the room that met my expectations.
- 5/5
Excelente
- 3/5
It was decent
- 3/5
It was decent
- 5/5
This property is always great and provides great service.
- 5/5
This property is always great and provides great service.
- 5/5
Friendliness of staff. Accessibility.
- 5/5
Friendliness of staff. Accessibility.
- 4/5
Very clean and the staff very extremely helpful. The breakfast was really good too. The only disappointment was that the hot tub, which my kids were looking forward to, has been down for months.
- 4/5
Very clean and the staff very extremely helpful. The breakfast was really good too. The only disappointment was that the hot tub, which my kids were looking forward to, has been down for months.
- 3/5
My room was not cleaned when I arrived. The garbage had not been taken out and there were dirty towels on the floor and in the closet. The shower door was broken. The front desk staff was extremely helpful and friendly. The hotel was not as new as expected.
- 3/5
My room was not cleaned when I arrived. The garbage had not been taken out and there were dirty towels on the floor and in the closet. The shower door was broken. The front desk staff was extremely helpful and friendly. The hotel was not as new as expected.
- 3/5
- 3/5
- 5/5
Breakfast is ok.
- 5/5
Breakfast is ok.
- 5/5
It was an easy check in
- 5/5
It was an easy check in
- 5/5
The property was excellent. Wish there were more department storesin walking distance.
- 5/5
The property was excellent. Wish there were more department storesin walking distance.
- 2/5
Old. Mattress not comfortable, bottom of shower dirty
- 2/5
Old. Mattress not comfortable, bottom of shower dirty
- 3/5
Asked for early checkin Online did not get it was notified after we checked in. Only 2 large towels for 2 day stay. Small tv for room. Would have liked coffee to be available during day and early evening
- 3/5
Asked for early checkin Online did not get it was notified after we checked in. Only 2 large towels for 2 day stay. Small tv for room. Would have liked coffee to be available during day and early evening
- 5/5
Nice staff and clean. It was nice to have a full kitchen too. There are a lot of good restaurants and fast food and dine in. a nearby gas station. Easy drive to Charlotte. Would recommend.
- 5/5
Nice staff and clean. It was nice to have a full kitchen too. There are a lot of good restaurants and fast food and dine in. a nearby gas station. Easy drive to Charlotte. Would recommend.
- 5/5
The property appeared to be new or very well kept. I loved the suite's layout, large and spacious. The kitchen and the large closets were a plus! The staff were so kind and professional.
- 5/5
The property appeared to be new or very well kept. I loved the suite's layout, large and spacious. The kitchen and the large closets were a plus! The staff were so kind and professional.
- 5/5
The room was very very spacious and the hotel is nice and up to date. The pool was ice cold though.
- 5/5
The room was very very spacious and the hotel is nice and up to date. The pool was ice cold though.
- 5/5
Excellent room. Friendly, helpful, and knowledgeable staff.
- 5/5
Excellent room. Friendly, helpful, and knowledgeable staff.
- 5/5
Hot tub was broke, pool was open. Breakfast was ok, I’ve had better but was able to find something to eat. Clean rooms, clean property. Good parking. Would stay there again.
- 5/5
Hot tub was broke, pool was open. Breakfast was ok, I’ve had better but was able to find something to eat. Clean rooms, clean property. Good parking. Would stay there again.
- 4/5
Nice facility in good, convenient location. A bit pricey for it though. Bathroom a bit small and shower water pressure just ok. Breakfast was ok.
- 4/5
Nice facility in good, convenient location. A bit pricey for it though. Bathroom a bit small and shower water pressure just ok. Breakfast was ok.
- 5/5
A bit expensive stay due to holiday weekend. Toilet paper is super cheap. Shower is just ok. Ok breakfast.
- 5/5
A bit expensive stay due to holiday weekend. Toilet paper is super cheap. Shower is just ok. Ok breakfast.
- 4/5
Like
- 4/5
Like
- 5/5
Clean and well kept
- 5/5
Clean and well kept
- 5/5
Staff is knowledgeable and helpful. Rooms are spacious and well laid out. Easily accommodate access with my wheel chair.
- 5/5
Staff is knowledgeable and helpful. Rooms are spacious and well laid out. Easily accommodate access with my wheel chair.
- 5/5
Expert and helpful staff. Breakfast is great. Hotel is great!
- 5/5
Expert and helpful staff. Breakfast is great. Hotel is great!
- 4/5
Everything was fine except the hot tub was out of service which was the main reason for choosing this hotel. The beds were comfortable. Breakfast was good. We would probably stay again if the hot tub was fixed.
- 4/5
Everything was fine except the hot tub was out of service which was the main reason for choosing this hotel. The beds were comfortable. Breakfast was good. We would probably stay again if the hot tub was fixed.
- 1/5
Hotel is short staffed. No service. I'm trying to resolve a billing dispute and I can't reach anyone. I disputed the charge as I booked on Orbitz and the hotel charged my credit also. Orbitz in same category...Customer NO SERVICE
- 1/5
Hotel is short staffed. No service. I'm trying to resolve a billing dispute and I can't reach anyone. I disputed the charge as I booked on Orbitz and the hotel charged my credit also. Orbitz in same category...Customer NO SERVICE
- 4/5
conveniently close to the highway. Having a kitchen in the suite was great since after a 6 hour drive we could just relax and enjoy the meal that we had brought with us. Check in was very easy and the chap at the front desk was extremely pleasant.
- 4/5
conveniently close to the highway. Having a kitchen in the suite was great since after a 6 hour drive we could just relax and enjoy the meal that we had brought with us. Check in was very easy and the chap at the front desk was extremely pleasant.
- 2/5
Insufficient linens were in the room, but we did receive more at front desk when we walked down.
- 2/5
Insufficient linens were in the room, but we did receive more at front desk when we walked down.
- 5/5
erica at the front desk was amazing. friendly, efficient and client focused
- 5/5
erica at the front desk was amazing. friendly, efficient and client focused
- 5/5
Courteous and helpful staff. All the amenities.
- 4/5
Nice place
- 1/5
Short staffed. No clean rooms available.
- 4/5
Desk clerk was extremely nice and place was fine. Just a quick overnight stay on the road traveling. Left early and did not see breakfast.
- 5/5
Indoor pool being open was a big plus! Staff helpful and knowledgeable as always.
- 4/5
Room was fine except for the tiny television that had trouble connecting to the cable network all night
- 5/5
Full breakfast avaiilable.
- 3/5
The property grounds were very dirty, over flowing garbage cans and ash trays.
- 5/5
Knowledgeable, helpful, and friendly staff. Great amenities. Easy access to everything for a wheelchair.
- 5/5
Stayed here for Davidson College parents' weekend. My room was very clean and comfortable. Easy 10 minute drive to Davidson. No complaints.
- 5/5
They had an indoor pool
- 5/5
la atencion y la limpieza
- 5/5
Great staff, great price, and NICE rooms. Thank you for having the hot tub open :)
- 3/5
It was ok
- 5/5
Very clean rooms. AC worked very well! Mini kitchen had everything that we needed. The towels were the softest towels I have ever used in a Hotel! Breakfast was pretty good. Good Variety. My son and husband used the pool. Nice. Would defiantly stay again!
- 5/5
Quiet and clean
- 5/5
Have stayed here numerous times. Always been great.
- 5/5
easy access to everything and cleanliness