Candlewood Suites Mooresville/Lake Norman,NC by IHG

Great place, very quiet, rooms are sound proof. Pets are welcome and fellow guest very friendly.

Superb

Superb

Very nice and clean

Kitchen. Best kitchen I’ve ever seen in a suite. I give it only four stars due to the toilet roll dispenser placement. It was so close to the toilet that it actually dug into our arms when we used it. Very weird

Everything was perfect!!

Y

Superb

Greta space and very clean. Bedding was amazingly comfortable

Greta space and very clean. Bedding was amazingly comfortable

Superb

Room was not as clean as it could have been. Bathroom sink clogged. Breakfast was typical nothing special. Have seen better for the price for sure. Bed was comfortable.

Suite, full fridge, cooking/ heating element, no breakfast was a drawback, free large parking lot

Thank you

Updated rooms are great and convenient location

Toilet in one of our rooms did not work.

Exceptional

We stayed one night to break up our drive home. The location was right off I-77 and near plenty of restaurants. Our kids enjoyed the pool and our room was spacious and clean. We would definitely come back if we were in the area. We stayed in a king room suite with our 2 kids. There was no extra blankets or pillows. It was not a big deal for us since our kids brought their blankets and we had extra pillows on the king bed. Just would recommend having the additional blankets and pillows available for pull out sofa beds.

Exceptional

We stayed one night to break up our drive home. The location was right off I-77 and near plenty of restaurants. Our kids enjoyed the pool and our room was spacious and clean. We would definitely come back if we were in the area. We stayed in a king room suite with our 2 kids. There was no extra blankets or pillows. It was not a big deal for us since our kids brought their blankets and we had extra pillows on the king bed. Just would recommend having the additional blankets and pillows available for pull out sofa beds.

Pet friendly Dishes weren't that clean. Stains on bed sheets

Dishes weren't that clean. Stains on bed sheets

Superb

Clean, quiet room.

No body wash in the shower. I had to use shampoo. One of the wash cloths was dirty. When I went to front office to get body wash after my shower the bottles looked like they were used.

Exceptional

Exceptional

Yes

Good

Nice indoor pool. No real outdoor space. Hard to take a walk.

Nice kitchenette. More than what you typically get in a hotel room. Nice indoor pool. No real outdoor space. Hard to take a walk.

Bad

Exceptional

Very accommodating and nice size room!

rooms were average, decent for the price paid. That's not a knock, it is just where they are. The bathrooms were average basic. a bigger sink would be a major Improvement. It's pretty bad that they will only clean the rooms if you stay 7 nights, unless you make a point of visiting the front desk to give them towels for exchange. I get it, they are looking to save costs. They should say that. It isn't about "privacy" of the guests. No one believes that.

Even though there was a grab bar just outside the tub, it would be better if they had one on the wall in the middle of the tub. The bottom of the tub was smooth. My wife is very unsteady and I had to watch her so she wouldn’t fall. Tub

Tub

Everything was grest

King room was very spacious. Two TV's, stove, large fridge was a bonus..

Slightly damp or pet-like smell in the room. The AC / heat was not optimal. Room is clean and spacious

Slightly damp or pet-like smell in the room. The AC / heat was not optimal. Room is clean and spacious

Great value and very kind staff

Great value and very kind staff

Had to request fresh towels for second day.

Had to request fresh towels for second day.

Clean, large rooms

Clean, large rooms

room amenities WiFi sucks -- stayed several times in past few months and the WiFi is horrible - it often doesn't work!! In today's world wifi is a must

Bed was comfy This room needed black out curtains. Lighting outside made the room light up in the night.

Our room was clean and comfortable, staff was very nice, the room had a nice little kitchenette with a full size refrigerator and a little stove! Felt secure during our stay as well. The neighbors were a little bit noisy, but not a problem!

I stayed 8 nights, they were friendly to me and my dog. The facility was always clean, I used the gym and the pool and was very happy overall with my stay

Nice place little noisy

Nice place little noisy

I left my firestick and remote control and it wasn't there when I called back up to the hotel

yes the room was in good condition and the staff was super helpful. I was not happy with the way they modify the rooms, everything so poor quality.

yes the room was in good condition and the staff was super helpful. I was not happy with the way they modify the rooms, everything so poor quality.

Yes

Yes

The bed had bedbugs

It was very clean, and friendly staff

No ice in the room or on the floor staff did end up giving me a bag but also said it would take up to 2 hours for the ice in the room which from 6pm until the morning there was no ice . Says smoke free hotel but you could smell the weed once you walked into the hallway which is still smoking even if its not cigarettes

Extremely loud neighbors, its clear the walls and floors are very thin as you can hear animals from other rooms and stomping all throughout the night. Also the pet fee is extremely high and fees are unclear. I left being charged way more than I anticipated and attempting to clarify the charges was difficult as phone calls were disconnected and emails were not responded to.

Great room

Overall good

I'm not usually impressed by hotels, but my stay here really surprised me. Quiet, spacious, full room amenities, and a great location. I need to come to town a couple times each year and when I do, I'll most likely stay here again.

Like the full kitchen and fridge for a family. Elevator was a little wonky with the key card so we just took the stairs.

WOW! What a pleasant surprise. We've stayed at this hotel at least three times and this was the best stay. We stay here when we visit family and have experienced some small cleanliness issues. However, this time was really good. Make sure that smokers are far enough away from the building that you can't smell them.

Worth every penny!

Very clean rooms

Nice area

The staff was unprofessional on 3 different times in one day 3 different maids walked in our room unannounced once while I was dressing my daughter the next morning they walked in once again unannounced around 6:30 am claiming they were told he had already checked out

Should have ice machines on each floor. There was a refrig/ freezer. But I never use ice unless it freezes after I take the room. No evidence that fresh water was used, too risky for contamination.

Good location not too far from the lake and activities They were doing some updates but when they get them done it will be even nicer

As a rule, we stay at Hampton Inns. Took a shot in the dark and really enjoyed this place. Breakfast was so crowded, we just went to Bob Evan’s. No big deal.

Clean and friendly staff. Full kitchen

We left early and didn’t eat breakfast. I requested a crib for our 2 year old and no crib was in our room. On the positive side, the front desk staff was tremendous letting us check in early.

Great room and great service. Very spacious and well within vicinity of food and shopping.

Great customer service

Rennovated. Clean kitchen items

Right off the interstate with a great Mexican restaurant close by

Our stay was nice and peaceful

Our stay was nice. Only negative is the hotel is being renovated. No continental breakfast as advertised.

The sign and entrance to the property is very easy to miss.

Rooms were really nice and had just been update.

For what I paid, I should have been told the property is under construction. My driver who had been on the road for 12 hours needed sleep and breakfast in the morning before he headed out for another 12 hour day. The hotel is under massive construction. No breakfast for the morning. The hotel is noisy, and a disaster area.

I could not stay at this hotel. I checked in and they told me the pool was closed the gym was closed and there was no food there currently due to renovations currently being done. If they would have had this on the website I would not have booked this hotel. I booked this hotel so my Grandson could swim in the pool and my Son could go to the gym and it had food. Since it had none of the options I stayed about 30 minutes and then left. This hotel might be alright otherwise I will not know.

We love staying here. Newly remodeled updates are awesome. Only downside is the entrance access..that median doesn't allow two vehicles to enter/exit at the same time.

It was as expected although most places aren’t.

Would have liked breakfast included but was a nice hotel. Would have liked at least every other day housekeeping but we made due.

It was under construction which is fine and they sent a message ahead of time. I got an older room and the smell was bad like wet towel or mold. We didn’t complain because we just finished driving for 16 hours and we just wanted to shower and sleep. Left early the next morning

The room was clean and comfortable. The staff were friendly and helpful.

We have visited Mooresville several times. We have stayed at other hotels and we’re not happy. Candlewood is a great property with newly remodeled rooms. The staff is friendly and helpful. Although there is construction on certain floors, the remainder of the hotel is clean and easily accessible. We’ve had an excellent days and plan to stay many more times.

I always stay here on my way south. The hotel is safe and very comfortable. The staff is great! They are in the process of updating.

Dirty, muddy parking lot, bad smell in room and halls

It lacks comfort in the room. There is only one chair and a stool. It has a full kitchen and no place to eat.

The property was clean and quiet. They are going through a remodel, but there was no noise that I could hear. It’s going to look fantastic when they are done. The front desk staff was so friendly and even had treats for my dog.

the rooms are large and comfortable, the washers are free and the gym is well equipped. Everything was convenient.

There is construction @the hotel. They sent an email notification after the reservation was made. The hotel does not offer breakfast. The microwave in the room did not work. There are no restaurants within walking distance. Overall, a disappointing stay.

Everything was nice, the only problem I had was that the occupants above me made a lot of noise.

Under renovation but still clean. Staff very friendly

Nice hotel but it was a little dirty. Felt room could have been a little more clean. Handles to blinds were dirty and sticky. Dishes left in dishwasher

Great property and wonderful front desk staff.

No hot water in shower in room 121

Shower not cleaned; hair covered drain

The room, was dusty and Dirty the carpet was dirty

Hotel is fine for the price. My room was a little dirty, but staff was great.

Cablewood suites is beautiful. Lots of parking. Surrounded by greenery and flowers. It has a beautiful indoor pool...we went in it alot. Clean, refreshing. In it's own room eith chairs, tables and towels. Windows let in light. The rooms are inviting. Kitchen has the amenities we need and more. Full size refrigerator, dishwasher, coffee pot, toaster, free coffee to use in coffee pot. Plus you can go to room by office and use keurig for fee coffee everyday. Also in kitchen. Silverware, plates, cups, mugs, glasses, etc. Lots of storage. Cable tv in living room, big tv. Lots of storage. Bathroom has a bathtub with a beautiful shower. And pumos for shampoo and conditioner and body wash. Sink with storage. Good lighting. Washer and dryer free to use, just need laundry detergent. Exercise room next to it. Staff are awesome. Friendly, inviting, talk with them everyday. When you need anything, just ask. Angie, Courtney, Alex. The cleaning people are nice too. We are Glad we stayed here. 😃😃😃❤️❤️❤️

The hotel is really nice. However , finding it is hard as the sign is super small and it is a VERY SHARP FAST TURNOFF from the road.

No hot water and previous guests clothes were still in the bathroom.

Very nice people house keeping is great

Overall would use again.

No complaints it was a nice stay, friendly service and clean rooma,

Very clean housekeeping is great staff is great

Room was dirty. All of the dishes were dirty. Staff was unpleasant. Hotel is tough to enter and exit off a busy road.

Very nice place to stay clean rooms

Very nice and quite. Huge Tub and very kind staff

Time to start replacing (mattresses and faulty shower heads) and/or giving this place a deep clean. The lounge chair in my room was covered with stains, and when I moved it to retrieve a dropped earring, found layers of debris (coins, food scraps..) and dirt underneath. It had obviously been a while since anyone had bothered to move the chair and clean under it. The coffee pot had a previously used coffee packet still in the filter compartment and was covered in a layer of dust. Not a pleasant stay. Glad I brought my own pillow at least.

2nd time at this facility. Just about as good as the first time. Some kitchen utensils were missing from the kitchen. No big deal, we got some ourselves. On the 'Eco friendly' question, the room was pre-set way too cold. No need to waste energy on that. Else as enjoyable as the first time.

Wonderful surprise. Great staff, fine restaurant, close to New River Gorge visitor center. Couldn't have been any better!!!!!!!!!

Check in was great and very accommodating. Staff was polite and very helpful as always. Room was quiet, comfortable and very clean

Nice big room

While the hotel is aging a bit, it was clean and the staff was very friendly.

Property does a bait and switch. Verbally confirms cancellation with no penalty and then withdraws later. Extremely u professional and money hungry. Clearly hospitality is not managements calling as they couldn’t even pick up a phone and hid behind his team the entire time.

I love it very clean and quiet

Very dog friendly and the staff was great. Some of the guest thought the parking lot was for a beer bash and driving competition when we were arriving. Overall it was an 8

Everything was good. Nice area.

What was missing is

It was very nice! I would stay there again, when I am in the area!

Nice big comfortable room.

Really nice and close to attractions

Dirty.

Perfect property

Great stay. Room was clean and property well taken care of. Everyone was friendly and helpful.

I did not get to stay at the Hotel because the room I booked was not available so the desk clerk called hotels.com so I could get my money returned… I asked hotels .com to help me find another room and (I believe his name was Fernando) was refused help with finding me another room…and was told it would take several days before my money would be returned…the reason for my trip was for a funeral snd I was not aware there was a conference in the city. I had to drive around to several hotels to find one available and I felt like hotels.com owed me the service of helping me find a room I have been a member for so many years!! I was really disappointed with the service I received because what if I didn’t have the money to pay for another room!!!! I will more than likely think twice before I book with them again

Very clean and service was very professional and attentive.

The staff were wonderful! So clean, roomy, nice pool and gym. The beds were about as hard as the floor.

Disappointing shower was weak and took at least 4 minutes to get hot water. No phone charging ports. Only one bedside lamp. No Central ice machine, the room refrigerator made one small batch of ice and that was it.

I felt very safe inside and at 2am when my pet wanted a trip outside! It is so quiet and peaceful, everything is very clean, hotel smells so good everywhere, personnel are so nice & caring. Only one thing I don't like is that pet fee where they charge $50 every day for cleaning yet they only clean yr room omce a week.

This motel is a very good place to stay. Very roomy, with plenty of amenities. Clean, and the staff is very friendly.

Bed was great. Loved the sheets and the bath towels where big. I liked having Dove products in the bathroom. Would have been nice to have had a breakfast.

Easy in and out. Accessible to main road.

Didnt expecting, when I reached there at 5 pm still my room not be ready to check in and didnt be able to sleep because was so noisy and not clean, noting for breakfast also .

A little run down.

The front desk staff amazing.

Needs refresh

My stay is always amazing. Staff was wonderful, room was comfortable and clean and i highly recommend this hotel to my friends and family

The receptionist was very friendly and helpful. We wanted a recommendation for dinner. And on her our typed up a list of local restaurants.Was very nice and helpful. Also the one she recommended Eddie was delicious and worth the short drive.

Great stay, great value!

Fantastic staff! Way overpriced “groceries”. The parking lot can only be entered from one direction and the GPS never accurately located the property.

The tile needs a deep clean. Nice tub. Could use some pillows that are not downfilled. I am allergic to them.

Candlewood stay

I mainly liked the area. It’s quiet and we felt safe. We will definitely be visiting again.

Customer services was horrible, will never stay at that place ever again

It was not what I expected from an IHG hotel.

Warm room settings

Hotel was adequate although bedroom was a bit dated. Refrigerator in the room was too noisy and disturbed sleep.

liked the pool, clean room.

The suite was nice but is in need of some repairs. The pool was not clean and to cold to go swimming. The stairs were carpeted and in need of a good cleaning.

Lose to everything we needed for our trip.

No complaints! Price was phenomenal for all we got!

The room was filthy. Visible dirt and grime around the tile and trim in bathroom. Toilet seat was up with hair on it. My 1 yr olds knees and tops of feet were black within 10 mins or arriving and crawling across the floor of the bedroom. The room keys wouldn’t stay activated. Every time we came back to the room they had to be reactivated. Some times just from the trip from the front desk back to the room.

An unexpected fee of $50 a night for having a pet. The hotel was full of loud construction workers.

Exceptional room and services! Lovely area for breakfast, helpful staff, and all very clean and quiet. Would be great for an extended stay, and will certainly stay again when in the area..

People were extremely helpful, good environment

The staff went above and beyond to provide an outstanding experience during our stay. I would highly recommend Candlewood if you plan to stay in the Davidson and Mooresville area.

absolutely terrible. went up to have a weekend getaway with 2 friends of mine. the person over 21 needed for check in backed out. i called the hotel and requested a refund. they refused. i asked if they could help us out just this once. they refused. i explained we live hours away and have nowhere to stay for the 2 nights and everyone we spoke to acted like they didn’t care if we slept on the streets. about terrible service.

We stayed in a one bedroom suite with a full kitchen and brought our dog, location and price met our needs. Hotel was clean and staff was very friendly. No complaints here at all. Highly recommend this hotel.

Great hotel.

The visual hot and cold was flipped in the shower. Hot was cold and cold was hot. The bathroom was not very clean either.

The room amenities were perfect for what I needed. The room was clean and quiet.

Very thankful for recliner in living room area. Cannot lay flat due to serious back problems. Very difficult to find accommodations with a recliner available. Room was nicely cleaned. Nice large bathroom. First time using this hotel brand. Will do so again.

The staff lady that checked us in acted like we were disrupting her evening. Not how you run a business relationship with clients. Not friendly at all.

Rooms were not that clean, floors were sticky. everything was dusty. for a room that sleeps 4, they only give you 2 towels. All of the towels were thing and very well used. mattresses were not clean at all. bed covers were stained. It's sleeable, but not the cleanest.

They were polite, said Hello every time we walked in. They also welcomed our dog.